capture-cards

[molten token]

its already on

[ashen ruin]

next click the windows search icon, type in device manager and open it. under sound, video, game controllers does it show your hd60s capture device?

[molten token]

yes

[ashen ruin]

okay, in obs studio you added capture device?

in obs studio does it show the name elgato hd60s as a choice?

[molten token]

not yet

it keeps telling me this and ive done almost everything

[molten token]

let me check

[ashen ruin]

oh okay, are you plugging the usb 3.0 cable to a blue use port on your pc?

blue usb ports are usb 3.0. black ports are 2.0. other colors refer too your motherboard manaual.

[molten token]

yes

[ashen ruin]

did you buy this card brand new or used?

[molten token]

brand new

[ashen ruin]

are you plugging the usb port into the back of your pc tower cases usb ports for your motherboard or to front usb ports on your pc tower case

[molten token]

motherboard usb ports

[ashen ruin]

what are the options of the settings gear icon?

from the pic you posted

[ashen ruin]

Do you have another usb 3.0 cable to try lying around the house?

[molten token]

ive already tried 2 different ones

[ashen ruin]

the cable that came with it is usb c on one end?

[molten token]

yes

[ashen ruin]

kk

can you snap a pic of the usb port you're plugging into on your pc?

your drop down menu should look like that in obs studio. what version are your running of obs studio?

[molten token]

The most recent

[ashen ruin]

try removing the source in obs studio and re adding it again

[molten token]

I changed the cable to one that has a blue usb side and now I plugged it in and it’s telling me no capture device found

[ashen ruin]

okay so that cord then is probably not true usb 3.0 so def go back to using the one that came with the capture.

[molten token]

thats the one i switched to

[ashen ruin]

it was good to confirm that though but do above real quick.

[molten token]

i was using my elgato wave 3 cable

and now i switched to the original one

[ashen ruin]

fully close out of obs studio and re launch it. then try adding the capture card again.

[molten token]

my elgato flashes when i plug the cable in

[ashen ruin]

is it red lights flashing brifley

[molten token]

yes

[ashen ruin]

okay that is saying accoding to elgato its hdcp protected hdcp content

[molten token]

so what does that mean?

[ashen ruin]

you said your trying to capture a switch?

[molten token]

yes

[ashen ruin]

https://help.elgato.com/hc/en-us/articles/360058716852-Elgato-Game-Capture-HD60-S-Status-Lights-LEDs-

read that real quick and tell me what yours does according to the light flashes on there site for your card.

[molten token]

im getting 2 white 1 red

[ashen ruin]

https://help.elgato.com/hc/en-us/articles/360040482032-HDCP-and-Elgato-Game-Capture-devices this link shows what devices are on by default for copyright and what are off. it says the switch is off by default but can you make sure.

scroll down a little on that site and it will tell you where to check settings and ill read about your 2 white 1 red

[molten token]

i dont understand

so what am i supposed to do

cause not im def using the correct cable and its saying no capture devices found

[ashen ruin]

were gonna check the Nintendo switch to make sure hdcp is not enabled.

[molten token]

how do i do that

[ashen ruin]

okay it should be off then.

okay so at this moment you have your elgato plugged into usb port of computer?

[molten token]

yes

[ashen ruin]

close obs studio by clicking file in the top left corner and exit it. re opening it by right clicking it and running as admin

right clicking the obs icon and choose run as admin

[molten token]

ok im running it as admin and it still says this

[ashen ruin]

that is not obs studio. that is the game capture software

[molten token]

ik but i just wanted to send a screen shot to show you what my software for elgato says

[ashen ruin]

ya you don't have to have the elgato game capture software running while using obs studio

[molten token]

ok so im in obs

[ashen ruin]

in obs studio add source, video capture device and let me know if obs studio see's the hd60s plug

[molten token]

what now?

[ashen ruin]

plus

[molten token]

ok i added it

and i was able to see hd60s plugged in

[ashen ruin]

okay great. plug in the hdmi cable from switch then run a second hdmi cable to your monitor you'll use

[molten token]

ok

[ashen ruin]

is it getting the picture now?

will fix the other issue with the elgato software not seeing the capture card in a few.

[molten token]

nope not getting picutre

i plugged the hdmi out into my monitor

the red light is now gone

[ashen ruin]

okay one second. were making progress. Does the switch show in obs studio?

just not on your monitor yet?

in the preview window in obs studio

[molten token]

no

[ashen ruin]

and the switch is powered on?

[molten token]

yes

[ashen ruin]

not in any sleep mode or stand by mode?

[molten token]

nope'

what do we do now?

[ashen ruin]

is the monitor you're plugging into from the capture a extra monitor or the same one you use for your pc rig?

[molten token]

same one for the pc rig

[ashen ruin]

does your pc connect via hdmi or display port to that monitor?

when using your pc?

[molten token]

display port

[ashen ruin]

in the monitor switch the input to hdmi

monitor settings so forth.

[molten token]

nothing is happening

[ashen ruin]

what monitor do you have for your pc rig?

[molten token]

alienware

[ashen ruin]

is it a dell gaming monitor or acer so forth brand and model if you know?

[molten token]

its alienware

[ashen ruin]

how many hdmi ports does it have?

1 or 2?

[molten token]

1

[ashen ruin]

okay so 1 hdmi and 1 display port?

[molten token]

yes

[ashen ruin]

okay mine has 2 hdmi's so you would have to choose 2 hdmi okay lets try this real quick. take the hdmi cable coming out of the switch and unplug it from the capture card and go direct from switch to alienware monitor and lets see if we get the switch to have picture there.

[molten token]

now i see my switch

[neat trench]

I don't think i really want to get another capture card yet but you think just getting some other hdmi splitter will work?

[neat trench]

Will it still pick up a 1080p 120hz signal or not?

I know my capture card kinda freaks out when i put an interlaced signal into it

But thats different so idk

[marble galleon]

I have an old Elgato HD60, which has its output lacking around a second or two behind. Would it be possible to output the HDMI audio live through the PC? I don't have an AUX splitter and the Nintendo Switch can only output through either HDMI or AUX, not both at the same time

[marble galleon]

or am I required to get an aux splitter

[ashen ruin]

Using a splitter won’t allow the 120hz in the chain. The capture card is the deciding factor.

[neat trench]

How are you so sure?

[gaunt wyvern]

What capture card are you using.

[neat trench]

HD60 S

[gaunt wyvern]

The HD60 S doesn't support anything higher than 1080p60.

[neat trench]

Im aware

But im wondering if using a splitter capable of 120hz would work with the capture card

[gaunt wyvern]

No.

[neat trench]

Damn

[gaunt wyvern]

This covers it in more depth: https://help.elgato.com/hc/en-us/articles/360051938572-Elgato-Capture-Devices-and-120Hz-High-Refresh-Rate

The HD60 S also doesn't support different EDIDs, so that may be why you were having problems with that.

[neat trench]

EDIDS?

[marble galleon]

Any solution to this? Basically what I'm trying to achieve is getting the live audio output through HDMI from the Elgato HD60 to the PC. I know that the video delay is a hardware limitation, but that wouldn't apply to video right?

[ashen ruin]

https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration this tells and shows what elgato capture card supports EDID and what it is. Have a read.

[ashen ruin]

I am using voice meter banana to get my gaming pc audio via hdmi to obs studio. Its a little complicated to setup but learning how voice meter works with inputs and outputs it works.

[marble galleon]

I've used voicemeeter a bit before, but is there a guide for this specific use case?

[ashen ruin]

Not like the exact way i do it. Once you understand the A1 A2 A3 hardware outputs and setup your pc that your sending to the capture card then you can send it. Let me see if i can find a youtube vid i watched that shows how a setup works and you can take that info and use so inputs output for capture card source.

[ashen ruin]

This guy shows exactly what to do to learn voice meter banana, though a little long will help you really learn what you can do to get audio routed with 2 pc’s. https://youtu.be/GE4x5-khUAI. Hope that helps.

Once you learn all that set the default playback device in windows to the voice meter input on your gaming pc, then the a1 a2 can send your audio to the capture card for sound to streaming pc. I use a physical dac/amp combo so my setup is a1 for me to hear the gaming pc sounds out of my desktop speakers and a2 is set to send it to my capture card which is in the streaming pc and goes to obs. I have no delay with audio that way. Maybe like milliseconds of delay of the hardware but streaming never goes out of sync durning my live streams.

[marble galleon]

I realize that you're talking about a second PC, i should have clarified that I'm trying to do this with a Nintendo Switch

It can only output audio from one source at a time (either HDMI or AUX) and since the elgato hd60 has a delay I would have to split the audio from the AUX port

and i thought maybe it was possible to output the live audio data from HDMI while the video gets encoded with the delay

[ashen ruin]

Oh very well. So for you to hear the audio of the game your playing i assume then your listening to the small delay of the monitor audio listen feature in obs studio to hear it?

[marble galleon]

Yeah, when I'm recording something that's how I'm doing it for now - not very optimal since then the audio is approximately a second behind

[ashen ruin]

Okay got ya. Yup so then using voice meter with a pair of headphones and voice meter would cause that delay then.

[marble galleon]

yep

[ashen ruin]

Because voice meter lets you split that single source.

So how do we do that for switch. Ummmm. So on your pc with obs, install voice meter on it. Set its audio playback device to voice banana input so that headphones are a1 and stream audio goes to obs studio. Do a audio output capture in obs studio which will be something like voice meter a2 and bam done.

Now everything is synced cause your not using the monitor audio option in obs studio to hear your source that is delayed through voice meter.

Little hard see the end goal till you know what is what for inputs and outputs.

But that is what i would try.

Physcial hardware out will always be a usb device like a usb headset, you could use the 3.5mm but usb is better way to always go.

[marble galleon]

I'm not sure if I understand. Where do i get the switch audio from? If I choose the audio from the Elgato then I'll get the delay

[ashen ruin]

You’ll use the hdmi from switch.

It won’t be delayed because its not the elgato that is cause the delay.

Plug in hdmi from switch to capture card, then take an extra hdmi cable to get the pic and audio to your tv.

Ill draw up a diagram in a little.

[marble galleon]

The HD60 is indeed causing the delay, the site states:

The image in the Elgato Game Capture HD software on your Mac or PC will be delayed from live by almost a second due to the H.264 compression chip in the Elgato Game Capture HD60 hardware. Therefore, it will not be possible to play the game while viewing it in the Elgato Game Capture HD window.

Therefore I'm trying to get the audio itself from the HDMI, without it having to go with the slow video encoding

[ashen ruin]

To avoid the delay use the output of the hdmi of the capture card it will pass through. I don’t know anyone that uses the preview screen to play the game cause its delayed.

If im understanding right

[marble galleon]

Yes, but I'm trying to get the audio to play on both the recording and the capture card, but if I plug my headphones into the Switch then it won't play on the capture card/HDMI out

It can only play audio on one output source

[ashen ruin]

Thats where voice meter comes in once you set it up.

Elgato capture card will be a audio source option in voice meter

You won’t ever plug in your headset physically to the switch. You’ll monitor the audio from voice meter like a mixer.

And the sound will be in your head set and recording or to a stream viewer not delayed.

[marble galleon]

These are the input devices I have in Voicemeeter, there is Sound Capture but that doesn't seem to work in this use case

[ashen ruin]

Try MME, i had to use MME its a differemt driver.

Wdm is windows driver something need to choose MME.

[marble galleon]

What should I choose here, or should i disable it?

[ashen ruin]

You can have all the audio come into obs studio if you want.

Im not totally sure on the software there for elgato, but looks like those options are correct.

Id play with that and use your headset now connected to your pc. Choose a1 for your headset play back and with a little setup you should hear the audio

Can also record in obs but i didn’t know you were using the elgato software.

[jade bronze]

my elgato hd60x captures my fullscreen on my dual pc when i project it from obs fullscreen but not if i clone my display in fullscreen games it just goes black

[ashen ruin]

Ya he isn’t using a duel pc stream just trying to get the audio split using voice meter with his nitendo switch.

[marble galleon]

Maybe i should contact support instead, since it seems this isn't working out

I don't have any elgato capture card devices in my Voicemeeter input or output, only the audio capture thing that got installed with Elgato (however I don't think that's useful for this problem)

[ashen ruin]

Give it a shot

No worries.

[marble galleon]

Another thing i noticed - If I use the AUX port on the Switch to the AUX port on the Elgato, I get this weird static noise in the recording and on HDMI out, is this a known issue?

[ashen ruin]

that i am not sure of.

[marble galleon]

honestly I might just buy a new card, this one just seems broken

[ashen ruin]

Did you try tech support first?

[ember bridge]

You would need an aux splitter. That hum you heard in the clip is because of signal interference. You would need a ground isolation loop like the chat link pro device. That will only solve the audio delay. The video delay is solved by having a secondary monitor to look at. By that point though, if you have a secondary monitor/TV to use, just plug headphones into the monitor/TV and you won't have to worry about audio or video delay.
Otherwise you're last option is to upgrade and get either an hd60s or hd60x capture card to play games using the preview from the software, not needing a secondary monitor or TV.

[marble galleon]

So a regular AUX splitter wouldn't remove the static noise?

[marble galleon]

I managed to get the audio playing through HDMI, and the crackling is gone. However, my monitor does not have a volume control. As you can adjust the analog audio volume in the settings of the Elgato, can you change the HDMI audio level as well? The game audio slider only changes the audio in the recording, not to HDMI out

[late cypress]

Hello, sorry i repost my previous message here :
I received my HD60X card this morning in order to stream my gaming sessions on PS5 (or Nintendo Switch). I added a video catcher device in my OBS scene, but I don't get any image that appears on OBS, yet I have the capture software that manages to capture the images from the console, so why doesn't it work on OBS? Thanks in advance for your help!

[wooden hound]

I hate to burden whoever reads this but I have an issue. My elgato HD60S+ appears for audio and as a webcam but 4K Capture can't find it as a capture card, anyone have any suggestions on fixes? I reinstalled 4K Capture and I reinstalled some driver that was listed on elgatos help website and I've also tried switching USB ports.

If it helps in the investigation; when the card is plugged into a USB 2.0 port it tells me to switch to a 3.0 port, when it goes to the 3.0 port then it can't be found by the software

[waxen eagle]

@rigid lagoon please keep tech support questions here in the community tech help channels. Please do not DM members unless they ask you to.

[stone galleon]

Turn off console, turn it back on

I had the same issue with my Xbox Series console

[ember bridge]

in 4k Cap Utility, make sure Stream link is enabled

[ember bridge]

in order to lower the volume, you'd have to use Windows Mixer. Does your Monitor come with a headphone/speaker jack? if so, you you can plug in a pair of speakers that has a built in headphone jack and control audio that way.

[late cypress]

Ok thanks, but i have the same issue after enabled the "Stream Link". I not understand what is "Multi app" exactly

[ember bridge]

multi app is where you can have your capture card open in multiple programs.
because you have a capture card that doesn't support it, you'd need to activate Stream Link in 4KCU to use it in OBS and 4KCU at the same time.

[late cypress]

Ok top ! i will follow theses instructions ! thanks u !

[ember bridge]

https://help.elgato.com/hc/en-us/articles/360028241631-Elgato-4K-Capture-Utility-How-to-use-Stream-Link

no problem, just check this out for all the info needed! Hope everything works out!

[atomic thicket]

hello! hopefully somebody could help out.. i’m seeing a lag/stutter that comes and goes on my gameplay while tryna play fifa thru an elgato on my pc… how do i fix that?

[ember bridge]

A few things could be the issue, First importantly, is What are your PC specs?
then the capture card you're using?
and are you playing Fifa on a console or the actual PC itself?

[atomic thicket]

so my specs shouldn’t be the issue…
ryzen 7 7700x w/ 3070ti and 32gb ram
using the hd60s
i’m playing it from a console but trying to stream it from a pc

[ember bridge]

I meant to say what program are you using to stream? OBS studio or Streamlabs Desktop?

[atomic thicket]

OBS

so i added a video capture source and am using the full screen option within the source to actually see/play the gameplay but am experiencing like stutters when playing it

[ember bridge]

and you checked to see if the HD60s is plugged into a USB 3.0 Slot correct?

[late cypress]

Ok, this is work ! Not exaclty exactly what i expected but it works ! thanks à lot

[ember bridge]

Happy to help!

[atomic thicket]

yes it is plugged into the 3.0 slot. (which is blue)

[ember bridge]

No idea what the issue could be, because we have similar specs, I have more ram but less powerful GPU/CPU, and I have the HD60 Pro, and I get zero issues.

[atomic thicket]

how do you actually play it? like thru the elgato app or how i explained

yeah idk either i shouldn’t have that issue whatsoever with my specs

[ember bridge]

I play through OBS' preview

in device properties, here's how I have mine setup

[atomic thicket]

how do you do that, or get to that

[ember bridge]

in OBS under sources, select your capture card, right click and go to properties.

[atomic thicket]

what source do you have it set as?

[ember bridge]

my hd60pro is set as a video capture device source that I renamed Elgato

[atomic thicket]

literally same

and you’re playing it how again? i was right clicking the source and using the full screen projector

[ember bridge]

I use the preview, but to get to where I have it in that image, just right click the elgato and go to properties.

@atomic thicket What my entire preview looks like because I moved all the other windows from OBS to my tv above it.

[atomic thicket]

yeah i found that, how do you find that preview your talking about? i’m gonna try that and see if i have the same issues

[ember bridge]

if you're referring to this picture, all I was suggesting was that you check your capture card's settings through Properties, simply by right clicking the capture card in the Sources tab, and clicking on properties.

[atomic thicket]

no this picture. sorry, how do you get to this

[ember bridge]

This is just what my OBS looks like when I open it up.

[atomic thicket]

okay. how do you get to the screen where you actually play your fifa

[ember bridge]

this IS the screen where I actually play my game. if I need another preview, Right click the Elgato in Sources, choose Fullscreen or Windowed Projector

[atomic thicket]

ohhhh so you’re actually just playing through the OBS screen where it shows your sources and stuff???

[ember bridge]

YUP,

if I need a preview where it's just the Elgato itself, this is how, I prefer windowed because then I can maximize it

[atomic thicket]

yeah idk wtf is going on anytime i use the windowed or full screen i get that like stutter man it’s so annoying it’s pissing me off idk why

[ember bridge]

super odd. the only other thing I can suggest is Running OBS as Administrator mode. for that, you just right click OBS and choose run as admin. I don't have any other idea why your system is causing that stutter. I apologize VS.

[atomic thicket]

do you also have an audio issue? to where you can/can’t hear the audio from the console the game is coming from

like i can see the source in the audio mixer playing so it’s catching the audio i just can’t hear it in my headphones

[ember bridge]

that's fixed by going to the audio mixer, looking for your capture card, and choosing Monitor and input.
NOW because we have similar capture cards and they also pick as a microphone source in Windows as well, you could do a few other things. 1 of which is going into Windows sound settings to find the mic and choosing to listen through the PC, or going to OBS and adding a new audio input, and choosing the HD60s, and muting the original track.

it would look like this in the audio mixer if you click on advanced properties for the audio mixer

[atomic thicket]

i’ll check that out. as for my screen stutter/input lag would you recommend anywhere to see if anyone else could help out? i feel like it’s something dummy proof but i’m still new to all this stuff so idk if it is or not

[ember bridge]

I can't really recommend anywhere/anyone else because all our problems are unique to us in some way.
maybe just check the properties of your capture card and see if they look like mine.
again I'm sorry I couldn't be of more help VS.

[atomic thicket]

yeah i’ve matched that and still the same issues unfortunately

[peak sinew]

Anyone here had max audio buffering with 4k60s+ when using obs?

I recorder with if fine for a month, now, trying to record a video and it instantly gets around 400 ms buffer
And after it just keeps stacking the buffer and obs just keeps repeating the same log line of - max audio buffer

[peak sinew]

https://obsproject.com/logs/aZ5BFXFjw0G2eEUB

was fine a few weeks ago

now - max audio buffering almost instantly

[craggy relic]

I have an HD60 S. I am getting my second monitor which will be strictly for gaming as it is a 165Hz display that only takes display port. How would I configure the capture card so that I can utilize my higher end second monitor as my gameplay display while recording at the same time?

[rancid flower]

Hi I'm so i hook up my 4k60 pro into one of my (old) pc tower for streaming/recording and i'm going to use my (new) pc tower for gaming but my monitor is blank but it is showing up on my stream lab. I never done a pc to pc setup before

[atomic thicket]

so has anyone never encountered skipping/lagging gameplay while trying to use the full screen within OBS????

[ashen ruin]

Install elgato 4k utility, plug gaming pc into the input of capture card, plug the out of the capture card into your monitor. Turn everything back on. On your second pc that has the capture in it thats the pc you’ll want elgato 4k utility installed on. Open 4k utility, change edid mode in the settings to display and apply. Then you should have a pic.

[ashen ruin]

There could be many reasons why your getting skipping or lagging. You need to include way more detail then just asking that.

[ashen ruin]

I caught up a bit more thought your posts were knew, what are the specs of your pc?

[rancid flower]

should i have the capture card into my gaming pc or into my streaming pc? right now it's in my streaming pc and i hope i got that right.

[ashen ruin]

Yup that is correct.

[rancid flower]

sweet thank you very much i'll try it out right now

[ashen ruin]

👍

[ashen ruin]

Id recommend also using obs studio instead of stream labs. Obs is lighter on resources and for old hardware specially if your going to stream with a processor it will lighten the load some. Just a tip to migrate later maybe.

[simple pasture]

Hey guys. I just built myself a new computer but for some reason my Elgato HD60 Pro is just not being recognized by the motherboard. Nothing shows up in BIOS or anything. Tried on my old rig and my wife's rig and it works fine on both of those, but my new rig just won't have it.

It's a Gigabyte B650 Gaming X AX motherboard running the newest BIOS.
I tried to see if some PCIe lanes would shut down or anything with M.2 slots populated, but no.. I have NO idea what is going on and because of this, I cannot stream :c

[simple pasture]

Just to make sure; does anyone here have a HD60 Pro work on an AM5 motherboard?

[waxen eagle]

I would recommend putting in a support ticket.

I had a similar issue back in the day with the first gen ryzen

[simple pasture]

How did it resolve back then?

[rancid flower]

@ashen ruin Thank you again for helping me out so I got the video going, now I got to figure out the audio situation.

[ashen ruin]

There is options in windows to not allow windows to shut off usb ports, the question is, is it doing it because hou have to many devices running on ome usb controller. Look in your motherboard manual, ti will tell you how many usb controllers it has for your motherboard.

[ashen ruin]

👍

[ashen ruin]

Did you install the driver for the device in the new computer? And also windows privacy settings can sometimes not allow capture card to function if allow camera settings are off in the privacy of Windows 10 settings. A hd60 pro will work just fine in a am5 board as i am using one my self in am5 board.

[simple pasture]

I did indeed install the driver for the device. The thing that makes me think it's not a windows thing is that it doesn't even show up in the BIOS. The PCIe slot is marked as empty, so the issue presents itself before windows enters the equation @ashen ruin

Out of curiosity, which mobo do you have? Knowing that will let me narrow down the possibilities a lot.

[ashen ruin]

I have a asus x670 p wifi. Since you have used pcie slots before i am sure you seated it into slot okay, but maybe give that a try again, also as you said you made sure no sata ports share that pcie lanes that you’re sure of? My x670 shares the x1 slot pcie land with sata 3/4 bandwidth however it only shares those lanes if you have devices using both at same time. So it would give the full bandwidth to the capture card. Try another pcie slots as well on your MT board to rule out any of that. In the bios options of my MT board i can tell it to never share, auto, or choose what i to give to that pcie when shared, i doubt you went in changed anything in the past but have to asl all the questions.

Ya kinda look more for the exploited view thats says these group of 4 usb ports are assigned to controller 1. So forth. That just tells me how many usb ports you have and what gen they’re.

[simple pasture]

Yeah, I've tried both available PCIe slots that aren't used by the GPU. I also tried my old rig and my wife's computer and the card works in both of those just fine, but those are both AM4, so I figured it could be the AM5 socket. Glad to see it isn't necessarily just that.

[ashen ruin]

Is that the driver you downloaded from there website?

[simple pasture]

I've also tried to re-seat it several times. I also only have one m.2 slot populated and this specific motherboard doesn't turn any of the PCIe lanes off if certain m.2 slots are populated like other cards might.

I have just borrowed a PCIe network adapter from a friend so when I get home I'm gonna try to see if THAT works. If it doesn't, there might be a problem with my specific mobo.

Yep, that's the exact driver I got.

[ashen ruin]

Okay to all the above, thats about the best i can help with some trouble shooting. Id try elgato tech support too and see if i am missing any steps.

[simple pasture]

I appreciate it immensely

[ashen ruin]

Try this. The easiest way to do this on Window is to start Device Manager and choose View --> Devices by connection.

Then under the PCI bus section you’ll see entries for each USB host controller. Connect a unique usb device like a flash drive to one of the ports and you’ll be able to find which host controller it enumerates on. Thought motherboard manual showed it. But in thought we want to see if you’re maxing out the usb bandwidth between the devices on one controller then you would move devices around so less bandwidth is used. The capture card uses a lot and is why i think others are disconnecting. I herd people talk about it, hope that helps. Follow the directions above and use a usb flash drive of type and it should show what controller its on for so port you’re plugged into the usb of the motherboard. Try to avoid using case usb ports

[ashen ruin]

No prob just trying things i know and have learned over time. that is what it is, you learn more over time by troubling shooting, posting here, looking on google. Keep messing around and see. you could put in a support ticket as well to elgato and see what they say. Helped the best i could. Take care for now.

[ashen ruin]

your welcome, keep digging around. also ask elgato tech support on there page as well. Keep digging. There has to be something. Or like you said it's a bad pcie slot but i highly highly doubt that.

[simple pasture]

Oh man. You were right. It's NOT a bad PCIe slot

The network adapter I borrowed worked just fine

[ashen ruin]

Can you give me the model of network adapter?

[simple pasture]

I can absolutely try

[simple pasture]

ASUS PCE-AC68

[ashen ruin]

Hmmmm okay. Ya looks like both cards are x1 pcei slots. I may be stumped on this one. Try google searching elgato hd60 pro not working on am5 maybe?

Or try tech support as well with elgato direct now that you ruled out a bad pcie slot.

Is the capture card hitting anything like a cooler plate for the mother board slots or anything? I have a heat sync on one of my m.2 drives and the metal case of my avermedia capture card lets it slide in to where it feels like its seated but not all the way. I wonder if it has a the littlest extra of space it needs.

Was the driver for the capture card windows 10/11 compatible or i didn’t ask if your using windows 10 or 11

[ashen ruin]

Try this on the new MT board. https://help.elgato.com/hc/en-us/articles/360028234351-Elgato-Game-Capture-HD60-Pro-Installation-Issues. Option 4 and 5 i have off on both my pc’s. Its worth a shot.

[simple pasture]

So... I know I have Fast Boot off in BIOS, and I know I checked the Windows option at some point, but it's actually turned on right now... So it's absolutely worth a shot

thanks

Dang, didn't work, I'm afraid

[ashen ruin]

Try putting the hd60 pro in the graphics card slot for laughs. See if it sees it in that slot then maybe we have to set options for expansions slots in bios for the extra 2 slots on your MB.

Your manual for mother bored says this.

The hd60 pro is a pcie 2.0 that should be forward compatible of the pcie 3.0 slot running at x1.

And besides just the driver did you also install the 4k capture utility cause that has drivers as well.

Try all that and report back.

[simple pasture]

So, I've tried to set the PCIe speeds manually to see if it works. I've set it to 2.0 speeds, 3.0 speeds and 4.0 speeds just to check and nothing yet. Looking at the mobo, I'm fairly sure it's because the GPU slot goes directly to the CPU whereas the two other ones go to the chipset first before going to the CPU.

This means I am pretty sure that it would work if it goes into the GPU PCIe slot right now, but it's worth a shot, I suppose.

[remote lance]

(DISCLAIMER: i tried to submit a tech help ticket but it wouldn't let me, only led me to forums) if anyone can dm me with help that would be great, im trying to use my Elgato HD60 capture card with vlc media player to stream my switch on discord to friends. vlc media player isnt detecting my elgato and im stuck, cant find anything helpful online, please help 😦

[ashen ruin]

Okay so your thinking like i’m thinking that the way the expansion slots work on that bored it may be causing the issue. Ya so if it does work in the graphics card slow then you know and then it would have to search and see how a MB needs to have items to work in the other expansions slots maybe on the gigabyte forums or something. Ya i think this is what your running into possibly.

[ashen ruin]

Id look for a vlc forums as well and see if any info can be found.

[radiant plaza]

Device: HD60 S
Software & Version: huh idk
Windows/Mac Version: windows 10
Console/Dual PC: windows 11 (laptopt)
Question/Issue:
Hi, if anyone could help me setup my dual pc stream setup ill be forever grateful. I looked online and idk my brain is not braining and they're talking about mic splitters, my capture cards dont have a mic output/input.
To whoever is willing to help, I can video cam my setup or write more details about what I have etc. Ideally I want to make it work with what I have.
thank you!
edit: after looking at my capture card, I have indeed, a mic outlet.
brain is not braining HELP ME pls

[ashen ruin]

It is a little confusing to setup. Of the laptop and pc. Which will be your streaming and which will be your gaming?

[radiant plaza]

laptop will be streaming and pc gaming.

I might have all the cables I need (hopefully)

[ashen ruin]

Okay cool. Does the laptop have a usb 3.0 port, they’re blue

[radiant plaza]

yes

ohj

laptop 1 sec

[ashen ruin]

Okay. Have you downloaded the elgato 4k capture utility?

[radiant plaza]

doubt ity

[ashen ruin]

Okay download the elgato 4k utility to the laptop which will be your streaming pc.

Do you use obs studio as well?

[radiant plaza]

im not sure if laptop have 3.0 usb

i usually use streamlabs

[ashen ruin]

Ugh everyone always using stream labs. Yuck. Lol. Okay no prob though.

[radiant plaza]

yea

i dont mind using obs but everything is setup with streamlabs

[ashen ruin]

Give me just a sec

[radiant plaza]

Dont mind the dirty laptop urgh 😆😫

my laptop is new id assume they are 3.0 but theres no indication

[ashen ruin]

hahaha

[gloomy mulch]

Have anyone able to get the astro mixamp with ps5 adapter, and wave link audio to work without people hearing my echo time to time? Just curious

With capture card and stuff i can stream and stuff just fine its just the party chat whats issue is

I’m not sure what all ports do on pc, but someone on reddit said plug the aux cord in the green port? The speaker of the pc no idea how it different between that and headphone jack, i’m also using elgato capture card and ground loop with my mixamp and my elgato wave link audio mixer got the elgato capture card audio channel as well

[urban holly]

Device: Capture HD60 S
Software & Version: Game Capture HD (latest)
Windows/Mac Version: Windows 11
Console/Dual PC: Nintendo Switch console
Question/Issue: I'm getting audio stutters, delays, and high pitched audio. This always happens.

[gaunt wyvern]

Does this also happen in other software like OBS?

[urban holly]

yup

obs doesn’t matter though

i use my capture card so i can play zelda on my monitor

[gaunt wyvern]

Are you trying to stream/record or simply use it as a passthrough?

[urban holly]

pass through

and easier screenshots

instead of pressing the capture button, going into my album, uploading to twitter, then copying it from twitter on my pc, i could just press print screen

[gaunt wyvern]

Ah I got it, Switch uploads are tedious

What's your computers cpu and gfx?

[urban holly]

i7-8700, RTX 2060

[gaunt wyvern]

Any Nvidia updates lately?

[urban holly]

not sure but it does this when it’s up to date

[gaunt wyvern]

Do you mind if we move to dm?

[prime lark]

hey guys! i'm sending 1080p60 from my gopro into the CamLink4k, but for some reason it's only coming out as 30 fps (every other frame is a duplicate). was able to record from OBS and also the ElGato Capture Utility and got the same result. how can i get to true 60fps?

[warped ledge]

best to ask in #camera-prompter

[calm fog]

hiya,
I have an HD60 S that I've used for years. There's a visual difference I've noticed when using it vs plugging my Nintendo Switch directly into the HDMI of my LG TV. I don't know much about how TV specs work nowadays since I usually only use my PC for my Switch, so sorry if this is a dumb question.
When I use my TV, I just use an HDMI cable hooked up to the dock to view the Switch. Somehow, the FPS difference in what appears on my TV is extremely smooth compared to the output I get through either Elgato or HDMI on my pc's monitors. Even though the Switch isn't really capable of more than 30fps, it looks much more like 60 when playing on my TV. I was wondering if there's a way I can replicate this with my Elgato somehow. My monitors are both 144hz/1080p, so they shouldn't be the limiting factor here.

If it helps here's my settings page

[craggy relic]

I need help figuring out how to use my Elgwto HD60 S with my new display.

I recently got a second monitor (165hz) that is a higher refresh rate than my first one (75Hz). The problem is the new one that I intend to use for gaming, has only Display Port. In addition to this, my RTX 3060 only has one HDMI with the rest being DP. How do I record gameplay on the higher end monitor when the Elgato only takes HDMI?

[sonic current]

Device: Elgato HD60 X
Software & Version: 4K Capture Utility 1.7.10 (4971)
Windows/Mac Version: Windows 11
Console/Dual PC: PS4/Sager NP7880J Laptop, MSI Optix MAG240CR Monitor
Question/Issue: No video passthrough to 4K utility tool or OBS, but audio is passing through and Im getting video passthrough to my gaming monitor. Also, the LED indicator light is flashing red. I've tried numerous "fixes" (trying different HDMI cords, turning on/off HDCP on PS4, trying it on my other monitor, different USB 3.0 power cords, ect ect) but still no joy. If laptop specs are needed, I will provide them.

[ashen ruin]

seems you have pretty much trouble shoot what i would think. It may be best to reach out to elgato tech support on there page. From what you said since you're getting pass through to the monitor but not the preview screen i am guessing it's more related to HDCP but you're getting audio so that is very odd to me. Thats why i say reached out to customer support if you haven't already.

[sonic current]

Got a support ticket in currently, just wanted to try my last hand in the discord to see if I could get any more answers. I appreciate you 🙏🏾🫱🏾‍🫲🏾

[ashen ruin]

also another thing i just thought that you could check is in the camera settings of windows privacy just make sure you allow 4kutility and or obs to use the app. then maybe it will show

[sonic current]

hmm i actually never thought of that, i will try that and report back

[ashen ruin]

click windows icon, go to settings gear, click privacy, then choose camera. I turn mine off cause i treat windows like a cellphone but i turned it on for obs studio and for discord and anything that would use the camera. windows treats the capture card like a camera device so the settings are under that.

sometimes people will turn off those settings and then it would cause what your having happen. okay very good on the support ticket, they will probably have another thing to trouble shoot.

[ashen ruin]

and do a reboot after cause i think i had to restart. not cause obs needed a restart or to change the setting it just helped after i changed the setting to get everything fresh again.

[sonic current]

Didn't work unfortunately. It was a good idea, definitely wouldn't have thought of that so I appreciate it

[ashen ruin]

ah bummer, ya okay that was the last thing i could think of. Hoping for just something simple like that for you. the puzzling thing to me is that you get picture on your monitor and audio so that rules like cables cause else it would probably say use usb 3.0 so forth. So i am not sure on this one. Very odd

[sonic current]

It really is odd, a real head scratcher honestly. I've watched enough youtube videos and reddit threads to make my head spin 🤣🤣 If i do get a fix for my situation, i'll be sure to share it here.

[ashen ruin]

another problem i came across with someone was they had to many other usb items plugged into there pc that there was not enough bandwidth on the so controller for that usb port group. motherboards have controllers for so groups of usb devices and if you max that out other stuff won't run at full bandwidth and video devices use a ton of data to send that feed. so maybe try unplugging other usb devices just to try to see if you get an image while you wait for elgato.

[sonic current]

This I tried this morning because I thought that was the problem too. Unplugged my usb hub, even the display port and hdmi cable for my monitors, and still got the same thing. Tried it troubleshoot with everything unplugged for a couple hours, still nothing

[ashen ruin]

also did you try the step from elgato website of just reinstalling the driver for the device it self? They say some people have reported it only getting audio and reinstalling the driver fixed there issues. here is the link for drivers for just your device.

okay

oh upon searching for your drive it has no driver cause it's a UVC device. so thats not it.

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

https://www.amazon.com/Upgrade-CONMDEX-Android-Charging-Transfer/dp/B087JMJSVC/ref=sr_1_5?dchild=1&keywords=usb%2Bc%2Bto%2Ba%2B10gbps&qid=1613681502&sr=8-5&th=1

if it does come down to a usb 3.0 cable issues that cable i know worked and i found in the forums for a friend that had a hd60s that was saying it needed a usb 3.0. guess as a last resort but know the cable is true rated for it.

but again lets see what tech support does lol

[sonic current]

for sure for sure. you've gone above and beyond

[ashen ruin]

trouble shooting at is best. sometimes what ya gotta do. lol

[sonic current]

dont I know it 🤣

[ashen ruin]

haha we all been there.

i use pcie all the time and hadn't really had much issues, but i see a lotta issues with using usb. I think it comes down to bandwidth and really making sure you follow the instructions given by elgato to setup and have things in order.

[sonic current]

Agreed, agreed

hopefully I can get a solid fix so I can help everyone else that has a problem like this or similar. If not, i'll just go back to the HD60s+ like I had previously

[ashen ruin]

👍

[rigid lagoon]

I have a question I just got done streaming apex and Fortnite on my ps5 via internal elgato capture card using elgato chat link cable pro and my stream heard my game chat when playing with randoms but when I played on my Xbox series x with the same cable and same games my steam could not hear my game chat and the random people I was playing my stream could not hear them why is that??

[river otter]

Hello, I would like to know if the Elgato HD60 S works on Windows 11. Could you please help me (I am looking for this information but I cannot find out if it is compatible)

[warped ledge]

https://help.elgato.com/hc/en-us/articles/4409972421133-Elgato-Game-Capture-HD60-S-Technical-Specifications I believe it will work.

[river otter]

okay thank you so much

[feral kernel]

My sound is doing this

[warped ledge]

Please fill this out so we can better help you. 🙂 Device:
Software & Version:
Windows/Mac Version:
Console/Dual PC:
Question/Issue:

[feral kernel]

Obs 29.1.0
Windows 10
Switch
The sound do this

[warped ledge]

I'm sorry which capture card?

[feral kernel]

Hd60s

[warped ledge]

i'll research after work.

[feral kernel]

Ok thanks

Im in automatic for the sound output

In the switch settings

I tried with a chat link pro and with the sound by hdmi and the two are bugging

Even if the hdmi work a little bit better

[warped ledge]

is the audio in analog?

[gloomy mulch]

I fixed my astro mixamp audio with ps5 now i had it plugged into the headphone jack not the green port of the pc

[feral kernel]

What is analog audio ?

[warped ledge]

For chatlink

[feral kernel]

how do I check this ?

[warped ledge]

4k capture utility

[feral kernel]

I'm gonna look

[gloomy mulch]

If anyone having issue with capture card with astro mixamp with ps5 or ps4 please let me know and i’ll try help 🙂

And also having wave link mix

I haven’t tried voice banana so this gonna have to be on your own, i was able get mine to work with wave link mix

[void light]

Does the Elgato HD60 X support MacBook Pro with integrated Intel graphics if I use an external GPU?

[feral kernel]

Thank you now it works

[feral kernel]

Oh no, I take back what I said it worked well the first minute but it's starting to bug again

[warped ledge]

what are your pc specs?

[feral kernel]

My proc is a intel core m3-6Y30

I have 8 giga of ram

[feral kernel]

I dont have a graphic card

[gaunt wyvern]

This is below the system requirements and is not guaranteed to work.

Please try with a computer that meets the requirements listed here: https://help.elgato.com/hc/en-us/articles/360028243351-Elgato-Game-Capture-HD60-S-System-Requirements-

[feral kernel]

😭😭😭

There is really no solution ?

[gaunt wyvern]

The solution unfortunately is a compatible computer. Im surprised this worked at all, even momentarily.

[feral kernel]

It's true that I too was surprised when I saw that I could stream with this pc

Well, it doesn't matter, I'll continue to stream without sound

[warped ledge]

agreed

[unreal shoal]

Hello everyone. I hope to be able to learn better here.

[rigid lagoon]

I am please let me know when you are available

[bleak zinc]

has anyone been able to get the cam link pro to update its driver above 1.1.0.193 ? the corsair website says 1.1.0.194.6 is the latest but i cannot get it to update correctly ?

[gloomy mulch]

I can try help in texts, which part are you stuck on?

[warped ledge]

best to ask in #camera-prompter

[ashen ruin]

I have 4k 60pro MK2, why does nvidia control panel not show a resolution option for PC 1920x1080p at 165z for my dell monitor? Does this have something to do with the EDID options? This is for passthrough.

[harsh root]

I have the HD60X plugged into my Xbox series X and sometimes when Streaming I will have what seem Like audio lag and close out my Wavelink and restart it and sometimes fixes it. Is there reason this happens and better fix for it?

[vivid ermine]

i have my switch plugged into my hd60 s+ and im able to capture it at 720p60, but its extremely choppy and the framerate is around 15 just by eyeballing it.
i have it set to 720p60 on my switch, recording, and capture.
if it switch it all to 1080p60, it doesnt even capture at all.

would anybody know how to fix it

all my stuff is recent

downloaded today/updated

theres also about a half second of delay between my inputs and it actually showing up on my software

heres an example

[warped ledge]

what is your pc specs?

[vivid ermine]

32 gb of ram, rtx 3060, ryzen 7 5700g

[warped ledge]

are you connected to a usb 3.0 on your pc's mobo or a hub?

[vivid ermine]

its connected to the top of my case

[warped ledge]

needs to be the back

[vivid ermine]

its the only place it would actually display in the first place

but i can try ig

[warped ledge]

what all is connected ot your usb 3.0?

[vivid ermine]

its connected yeah

[warped ledge]

do this, reboot, and try again. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[vivid ermine]

k

[warped ledge]

why are you using an adapter?

[vivid ermine]

i dont have a usb 3.0-usb c cable

[warped ledge]

it should've came with the capture card. That's probably the issue.

[vivid ermine]

the only one i have is a. too short; b. doesnt work

[vivid ermine]

i got this capture card christmas of 2021

but i could see that being the issue

let me see if i could try to find one

[warped ledge]

do you have a thunderbolt 3 cable and port directly ?

[vivid ermine]

would a playstation controller charger work or you're not sure

[vivid ermine]

hm?

ik what a thunderbolt cable is

but wdym

[warped ledge]

it's a usb-c to usb-c cable that can do both power and data

do you have a usb-c port on your pc?

[vivid ermine]

im pretty sure

let me check

yeah i do

[warped ledge]

now there is a hug different in cables cause some are only power and not both data and power hence me suggesting thunderbolt 3.

[warped ledge]

try to use a cable that matches those specs and see if any improvement.

gonna step away for a bit, but I'll check back later in a couple of hours.

[vivid ermine]

let me try to do it without the adapter

[vivid ermine]

ok

it worked but the gameplay is still low fps

i got this cable

https://www.amazon.com/gp/product/B01JMA361I/ref=sw_img_1?smid=A30RZ9QSF1YIPM&psc=1

[warped ledge]

this is just a charging cable, that why. 😦

[vivid ermine]

oh

it says data transfer

so i assumed it worked for data transfer

if it doesnt ill just return it

its only a few bucks anyways

[warped ledge]

yeah a charging cable is able to work as a usb data xfer, but not the amount of power needed for your capture card.

[vivid ermine]

ah

is there any specific cable youd recommend me

that isnt too expensive

so should i cancel the order?

[warped ledge]

elgato sells them directly https://www.elgato.com/en/spare-parts

USB Type-C 3.0 to USB Type-A Cable

That's what you want to get

[vivid ermine]

alright

thanks

let me order it now

[warped ledge]

I always suggest the manufacturer so you get the correct cable for your device.

[vivid ermine]

i didnt know they sold them on their own

thanks a ton

alright

i ordered it

thanks dude

really appreciate you helping me

[warped ledge]

I'm a Lady! lol

[vivid ermine]

oh

[warped ledge]

[vivid ermine]

my bad

[warped ledge]

no worries, but if you need a longer cable, check you dm's as the port is different.

[gloomy mulch]

Canceled

[vivid ermine]

https://tenor.com/view/punisher-no-no-no-tanklorde-gif-25785566

[gloomy mulch]

I wonder if the adapter does cause fps lag since it not main cable support

[warped ledge]

adapters are always a bad idea. 😦

just like usb hubs

[gloomy mulch]

Not always theres may be a slightest luck you can get it to work

But 99% time mostly fail

[warped ledge]

this part is true, but for the lucky ones that can make it work I'm envious. lol

[gloomy mulch]

Usb hub don’t work?

[warped ledge]

never a good idea

pcie hubs those usually are decent

[gloomy mulch]

What you do if you outta usb slot on the pc buy new pc with more usb slot?

[vivid ermine]

i found that one out a little too late

[warped ledge]

i am building a beast with an ASUS ROG MOBO Intel, but yeah it has all I'll need.

[warped ledge]

yeah, it's ok 🙂

[gloomy mulch]

[vivid ermine]

thankfully i didnt buy that adapter, it came with my oculus link cable i got like 2-3 years ago

[vivid ermine]

cuz i got a cheaper one that was like 20 bucks cuz im not dropping 80 bucks on a cable

[gloomy mulch]

I’m just waiting on that person to tell me what there setup is with there playstation so i can try to help

[warped ledge]

yeah cables are pricey.

[vivid ermine]

mhm

[gloomy mulch]

Scammer gets scam

[vivid ermine]

im so excited for tears of the kingdom

[warped ledge]

i would say @ them, but some don't always like the @.

[vivid ermine]

im not going to school tomorrow becuz of it

[gloomy mulch]

I dm him already earlier

So i don’t flood the chat with direction

[warped ledge]

me too, i could pick it up now, but I want my amiibo, and artwork too. So I'll go tomorrow and pick it up after my appointment, and then Live Stream!

[vivid ermine]

nice

[warped ledge]

that's very awesome of you.

[gloomy mulch]

It took me weeks amd weeks trying figure out why my friends and stuff can hear my auido and all i did wrong was plug the aux cord in the headphone jack but not the green port

🤦‍♂️

[warped ledge]

yeah the line in stuff is a challenge. I keep my party chat only on discord and we ignore in-game chat.

D3 has a toxic community on PS, so I decided to never join those ever again. plus I like hanging out with friends. lol

[gloomy mulch]

I play on ps5 so my friend don’t like discord so i use in game chat for them, and apparently line is DC aka direct connect not female and male output

[vivid ermine]

im just a little upset cuz i was planning on recording it for yt but my elgato shat itself on me the day before launch so now i either a. have to wait; b. use the switchs recording and instead of a full gameplay vid its basically just a highlight reel (which isnt too bad cuz im fine with the types of videos of people like my man kelski) or; c. have to do two playthroughs

[gloomy mulch]

I was on internet for hours trying figure out what line connection is and gave me dumb answers 😂

[warped ledge]

Discord is now on PS5 though. 🙂

[gloomy mulch]

Yes i know but its very laggy at the time

Its like 6 second lag between each chat

[vivid ermine]

anyway im gonna head to bed so i can wake up tomorrow earlier

[warped ledge]

I haven't tried it, but maybe I can test with my buddies. lol

[warped ledge]

that's not good.

[vivid ermine]

good night gamers

[gloomy mulch]

Good luck and i hope u got amazon prime get that cable tomorrow!

[vivid ermine]

ty brudda

[warped ledge]

he ordered directly from elgato i think.

[vivid ermine]

but i had to order the cable thru elgato so my amazon prime went unused

alright im going to bed now fr

[gloomy mulch]

I order my chat link cabled from amzaon but came from them as well

[warped ledge]

it's the cable under spare parts. 🙂

[gloomy mulch]

Oh i can assure you that the chat link cable with ground loop on it does work with mix amp and the line direct

[warped ledge]

and no hum right?

[gloomy mulch]

Nope

[warped ledge]

[gloomy mulch]

So if anyone afraid that it won’t work or don’t wanna trust those 10$ loop buy it from elgato

[warped ledge]

what is this thing?

[gloomy mulch]

I don’t know what this is lmao

[warped ledge]

lol it's an avatar thing on Nintendo for TOTK!

[gloomy mulch]

Oh lol

[warped ledge]

Looks like a cross between a bokoblin, and Hinox

[gloomy mulch]

Tbh i only played my switch once

And that when i bought it

[warped ledge]

Did you even play it?

[gloomy mulch]

Yeah pokemon scarlet

[warped ledge]

lol nice!

[vivid ermine]

boss boko

[vivid ermine]

love that game

[gloomy mulch]

Tbh i perfer old pokemon game like 2d/ 3d not full 360

[warped ledge]

the frame rate has somewhat improved, but not by much. Also, I hope has voice acting.

[gloomy mulch]

Go to sleep @vivid ermine

[warped ledge]

[vivid ermine]

no

[gloomy mulch]

https://tenor.com/view/panda-flip-desk-freak-out-mad-gif-15503485

Gotta be kidding me the stream deck in white look so good

[vivid ermine]

i love my stream deck man

i also love annoying my friends with the soundboard

[warped ledge]

Stream Deck + with colored dials. I like the variants of blue, pink, and purple.

[gloomy mulch]

How u get one? And not sure how u set it up for ps5 though lol

[vivid ermine]

but im too lazy to redownload voicemod onto my pc so alas i can no longer be a nuisance

[gloomy mulch]

I have the black one with gold dial

[vivid ermine]

i just used voicemod keybinds then used my stream deck to input the binds

[vivid ermine]

stream deck works on ps5?

[warped ledge]

no only pc and mac

[gloomy mulch]

I only use for scenes and start stream and stuff

[vivid ermine]

ah alr

dude i just remembered my original frankenstein streaming setup

when i wanted to stream pokemon legends arceus

[gloomy mulch]

So much better to press a button and voila started or etc i do need better scenes soon though

[warped ledge]

VBI is pretty great, but recently for game theme related I resorted to ETSY.

[vivid ermine]

i miss my other monitor cuz now recording sucks cuz i always gotta flip between the two to make sure im recording

[gloomy mulch]

VBI?

[warped ledge]

Visual by Impulse

[gloomy mulch]

I’ll look into those thanks! And i relized we not in general chat

[warped ledge]

yeah this stuff can move to #general that way we can still help others who need help, but I love the vibe in here today! 🙂

[vivid ermine]

ye

[fiery lava]

Hi Everyone, Im facing some issues with cloning my elgato 4k60 pro on a dual stream setup. Im using a 1440p 240hz monitor, and I know that the card can only do 1440p - 144hz only. I saw some big streamers cloning their 1440p-240hz with no issues. Maybe they tweak some stuff in Nvidia control panel?

my issue is the screen will stay fine for couple of mins and then it will do this weird scaling and shift the right side of the screen to the left side like in the picture

[warped ledge]

if elgato's site doesn't show 240hz, then it's not possible. perhaps they are using a custom edid, but i doubt they are running 240hz if it's elgato's card.

[ashen ruin]

Good evening all. pretty sure i am doing something wrong. Gaming pc hdmi out to hdmi in on elgato 4k60 MK2, Out from the 4k60 MK2 to the my dell monitor. In my monitor setups it doesn't list my native refresh rate of 1920x1080 at 165hz. I tried also setting edid to display as well. Any thoughts or should i go support ticket route? Here are some pics as well. Oh and windows 10 thanks.

[vast pendant]

I feel like I've tried everything to resolve this :(

I'm trying to get my switch to be picked up by the utility but it's not working

but sounds and picture pass through when i change my input on my monitor

I have the 4k60 pro

Mk1 i believe

[vast pendant]

also, It had been working perfectly fine a week ago

[spiral shoal]

Any idea on when the Stream Deck Plus in White will become available again?

[warped ledge]

might want to ask in #stream-deck and might want to check the site.

[sleek steeple]

Are you trying to stream it in OBS at the same time?
I noticed that all of a sudden I couldn’t have it do both.

[fiery lava]

I asked one famous streamer and he showed me that he is cloning his 2721D 240hz display(Like mine) and did no scaling under control panel(for his main display)
I did the same, it worked fine but the issue returned the next day. Its splitting the screen into half now.
@warped ledge

[rose needle]

Uhm
After i updated my NVIDIA Drivers my 4k Capture Utlilty wont cap my camera anymore (reinstalled it etc.)
You guys have any idea?

[warped ledge]

Ask him for his exact settings

[warped ledge]

might want to ask in #camera-prompter

[rose needle]

eh but its about a capture device so i am right here

:)

camlink pro

[warped ledge]

I understand but to separate the issues between the gaming capture card which includes audio it’s ideal to ask in #camera-prompter as it’s tailored specifically for that.

[rose needle]

Now i get EDID of the device is not valid please restart your pc

mh

is this still camera based or capture based :)?

[warped ledge]

It can be used as a capture card, but audio isn’t with it. Ideal to ask in the camera channel as users who have it can help you. I wish I could but I’d be the wrong person to ask.

[warped ledge]

Usually you see people using it for cameras.

[fiery lava]

I fixed it … I just downgraded my streaming monitor from 75hz to 60hz native and it worked 🙂
Im cloning 1440p-240hz witn No scaling(Nvidia control panel)
There is a bit if screen tearing on the streaming monitor but I can fix it sith Vertial sync: Fast(Control panel)

[warped ledge]

if there is screen tearing change from internal/merged to display. See if that helps.

[fiery lava]

I will!
Thanks

[faint glacier]

Hey all, I cant get the Elgato HD60S+ to work in OBS capturing the Switch, the 4k capture utility works and shows the switch, but OBS is just not happening. I've tried resetting the capture card, unplugging everything for a few mins, restarting switch and the PC also but nothing, just a black screen in OBS once I add the capture card as a source. Any ideas? Cheers - Update: The Switch will sometimes show in OBS, though it seems random, usually after I unplug and restart, however its just a frozen image? UPDATE/FIX: I figured out what this was, turns out Nvidia Broadcast was causing the HD60S+ to freeze, turned it off and its now working, might be helpful to someone else?

[vast pendant]

It won't do either, same gray screen

[narrow mirage]

Anyone know why OBS doesnt register Game Capture HD when trying to stream?

[eternal night]

Hello everyone 😄
Device: External HD60 (the old one, with the play button instead of the Elgato logo)
Software & Version: OBS
Windows/Mac Version: Windows 10 Home
Console/Dual PC: Nintendo Switch
Question/Issue: I bought my capture device years ago and did nothing with it until today. I plugged everything as it's supposed to go and after downloading the drivers from the Elgato site I tried using OBS and it didn't recognize the device.
I know it's working because I can see the game on the output tv, and when I go to the "Bluetooth and other devices" part of the settings menu I see the "Game Capture HD60" displayed there.
Can someone give me a hand with this??? I tried moving the USB around with no succes too :T
Thanks in advance 😄

[uncut comet]

Does the "quality" setting in Elgato game capture affect how strong of a pc you need for the footage not to lag?

[river iris]

Hey guys! New to capture cards here. When I get an internal capture card, it should be in the source system right? And not in the receiving system?

[alpine summit]

Hi I am currently using the HD60X capture card and I'm trying to setup my nintendo switch to my pc. I'm having an issue where the audio from the switch is going through but not the video.
What I've done so far is connect my Nintendo switch to the input of the capture card and i connected my computer hdmi to my external monitor to the output with the usb c connected to my laptop.

[craggy relic]

I was trying to record with my hd 60 x but my Nintendo switch won’t capture

[alpine summit]

So i can see that the switch input is working but its still black screen on the el gato

[hearty raven]

hi every one i got a problem with two of the capture cards my HD60s+ is strait up not sending any out put and my hd60 is not spiting any signal out to my monitor but it sends a signal to the programm anyone also had any similar problems ore a fix for one of them?

[rare breach]

Hi, I have the Elgato HD60X and I have a Nintendo Switch.
So the HDMI cable of the Switch is connected to the capture box, and the capture box is connected with the HDMI cable to the TV and with the USB-C cable to my laptop.
I would like to know please, if it is normal that when I play on the TV, so the gameplay part for me, I notice that there is a slight slowdown (between the time I do an action via my controller and it reacts to the screen) and that the quality is perhaps slightly lower (only on the TV side so for my part, not on the video return I have the impression)?
Thanks in advance for your help.

Well, now on my capture interface (in 4K Capture Utility) I just have a black screen... (earlier it worked) need help please

[rare breach]

Ok, I just updated the PC by rebooting it and it works again so this problem is solved. Now there is still the small latency and the potential small drop in quality on the TV side where I play

[tiny gazelle]

So my computer's did some updates and now my HD60X will not capture audio in either OBS or 4K Capture. I've tried unplugging everything and re connecting it, updating Firmware, updating 4K Capture and nothing is working. How can I fix it? In case it's relevant I am using it from Laptop to Desktop tower

[hollow frost]

Does anyone have any experience with 2 tower pc set up - windows 11 - HD60 Pro having issues playing audio through both the monitor and the headset of the PC you are capturing?

[tranquil shuttle]

OK, so I'm trying to do a dual PC setup, and the audio from the source PC isn't being caught. Only the PS4 requires the aux cable, right?

[tranquil shuttle]

Source PC specs:

Streaming PC specs:

[ashen ruin]

With my 2 pc stream setup i use a program called voice meter banana that allows me to output sound to 2 devices at the same time from my gaming pc. Its best to watch some youtube videos about it but once you learn it you can then route your audio of gaming pc to streaming pc capture card and route your audio to the monitor as well since windows doesn’t allow a 2 output split mix.

[ashen ruin]

It needs to be in the receiving system, which would be a streaming pc, that will have your obs or streaming software of choice. Your sources come from the gaming pc, or switch or ps4 whatever you may use.

[tranquil shuttle]

I broke up with VoiceMeeter when application audio output captures came to OBS, lol...

Is that seriously the only way for me to get the audio? And is that a PC-to-PC-specific issue?

[river iris]

So if I were to get a MacMini M2 as streaming PC, Id need an external capture card?

[ashen ruin]

It really comes down to what your setup needs, everyone setup is going to be a little different. I am not sure with the ps4 as i only stream via 2 pc’s no consoles here. On elgato’s website they have info about what is needed for ps4 and other console setups so i can’t fully answer if its only related to ps4. As far as obs having the audio capture built in that will work for most but others may have a mixer to interface with, a headset maybe. Lots of different setups.

[tranquil shuttle]

I'm doing dual PC myself

I have my specs and OBS log here in chat above

With that, do you think I'll need VMB?

I always thought VoiceMeeter was a bit of a pain, but finding other alternatives is likely to be even more of a pain, lmfao

[ashen ruin]

Unfortunately i am not too familiar with macs but you’re on the right path, you would need a pcie expansion slot to use a capture card like a elgato 4k 60 pro mk2 or hd60 pro as those are both pcie internal capture cards. If your setup won’t have the pcie expansion slot then yes would want to purchase a usb capture card and check specs on the latest usb ones from elgato if you’re gonna need high refresh rate for a monitor or console as well.

[ashen ruin]

No, voice meter banana only helps with a pc not a console. Probably best to reach out to tech support with that log file and see what they on elgato’s site. Or confirm on elgatos website that the ps4 does indeed need a aux adapter as i don’t know for sure.

[tranquil shuttle]

I'm doing dual pc

I have specs for both PCs above in chat, like I'd mentioned before

[ashen ruin]

Oh sorry did i miss understand your trying to get audio from a ps4? Into obs on a streaming pc?

[tranquil shuttle]

The sending PC is a desktop with an older mobo and GPU. The streaming PC is a laptop with better hardware

The older one can't render/encode at a watchable rate, so I'm just gonna game off that one

[ashen ruin]

Got ya.

[tranquil shuttle]

The original plan was to go the other direction

[ashen ruin]

So n obs the capture card is not showing audio from source gaming pc?

[tranquil shuttle]

Correct. I get video signal fine.

[ashen ruin]

Is the source gaming pc audio out put set in windows to the capture card in playback devices?

[tranquil shuttle]

Or would a different audio capture targeting the HD 60 work in tandem with the video capture?

Oh, ummmmm. I doubt it? I have my speakers still active.

[ashen ruin]

Well there ya go. Lol

[tranquil shuttle]

I'd like to still listen to the game and whatnot on the source PC

Seems if I do this, it will route ALL audio to the laptop

[ashen ruin]

Yup so in that case vmb it is. To out put to audio outputs at the same time.

[tranquil shuttle]

Whee.

lmfao

[ashen ruin]

No worries. No worries lololol.

[tranquil shuttle]

Wait, so I need that on the source PC, right?

Not the streaming one?

[ashen ruin]

Yup correct.

[tranquil shuttle]

OK. Ohhhhhhhhhhh this will be fun!

[ashen ruin]

Its rough learning it man. Lots of inputs and outputs.

[tranquil shuttle]

Well, fortunately, it's not my first rodeo with it

Been a minute, but I'll git 'r done

Probably just gonna grumble the entire time, lol

I'll just be happy to stream again

[ashen ruin]

Here watching video. Its long but he’ll explain how vmb works and whats an input and output since vmb doesn’t really name then input output. https://youtu.be/sXcfUh2bbnQ everyone should watch this for duel pc streams. Ya i should say it would be awesome if when a capture card was in use via hdmi cable the audio would just work as well but ya cause windows only lets you output1 hardware devices at a time, aka usb ports, 3.5mm or optical if your motherboard has it then were all very happen for voice meter programs. Lol. Good luck!! Knock it out.

[tranquil shuttle]

I prefer longer tutos than shorter ones

So this will be good

[ashen ruin]

Lol.

[tranquil shuttle]

Longer means more info

Wait, if I just monitor/output from the streaming PC, then having the headphones in the gaming PC would just be redundant, wouldn't it?

Just switch the playback device settings when I decide to stream, then switch it back when I'm done

[ashen ruin]

Basically a1 will be your headset you want to hear your gaming pc on now, a2 will be going to the capture card and listed as a sound device.

[tranquil shuttle]

Yeah, I remember the strategies for splitting. Just the VERY initial part is what I forget

[ashen ruin]

Just like switch windows audio output like you did now to send it but in vmb you’ll have a new option on gaming pc sound options called voice meter input. That takes all your sound including discord into voice meter and you can split it from there. You can also use voice meter aux input option to send your discord to voice meter and separate it from the video capture sound. It explains in that video.

[tranquil shuttle]

Oo, I set the capture as the default device, and now I can hear it in OBS

Oh, I have the other apps separated in OBS with different application audio output capture sources

[ashen ruin]

The problem with monitoring audio in obs is sometimes it lags.

[tranquil shuttle]

I can test that in Rocket League

[ashen ruin]

Ya. Watch video follow his steps and test and go from there. Its complicated but you’ll get it

[tranquil shuttle]

Okies

[warped ledge]

yes, and you want to make sure it's compatible.

[warped ledge]

Hi Diva, I hope you've been follow the chat below your original message. I think this will help you.

[warped ledge]

capture cards can have a delay but the tv shouldn't. make sure you have cables, and the pc that meet the required specs.

[warped ledge]

this is correct only 1 app can run it at a time, unless you have a 4K60Pro MK.2

[warped ledge]

First, thanks for using the template, and 2nd have you tried a different PCIE slot to see if that changes anything?

[eternal night]

Hi! The fix was actually super simple. I installed the game capture hd software and that installed whatever was left of drivers. It worked like a charm 😄

Now, have we gotten an update on audio capture from switch? I have that issue where you cannot plug a headset and capture the audio at the same time

[warped ledge]

that is odd

[prisma spoke]

Can you control two PCS from one stream deck?

[burnt trout]

Does anyone know to fix discord streaming issues? Every time I try to stream my switch (using HD 60X) to discord my whole computer locks up and I have to hard shutdown my computer. Any help would be greatly appreciated. Months ago I could stream to discord

[eternal night]

What happens is that the moment you plug in a headset to the switch, the audio is rerouted from the hdmi to the headphone jack, that results in no game audio getting captured.
I solved it by connecting my headset to the TV via Bluetooth xD

According to the elgato website this is an issue on Nintendo side, but they were going to try finding a workaround. That's why I asked if there were any news on the subject

[proven monolith]

Hi, I'm experiencing major latency with my Game Capture HD (the og one) in recording. The video output file has the same latency as the software preview, whilst my TV is unaffected. Please help as I urgently need to use it.

(happens in both the elgato utility and obs)

[bitter pebble]

When trying to plug in my HD60 S Elgato card again after a while it will start up with white lights then flash red. I have unplugged everything from it and still flashes the red light one time. The only thing connected to the HD60 S is the USB-C cable to USB 3.0. I have made sure it was in a 3.0 connection on the monther board of my pc and made sure its the original cord from when i got it. But now its trying to say its a HDCP error even though no HDMI cords are attached to the box. Anyone have any solutions.

Things i have tried already.

• Checked if the Elgato settings are correct. (they were)
• Updated Drivers. (updated to newest fermware)
• Made sure USB ports weren't controlled by computers power saver mode. (they were but turned them off and now still not working.)
• Uninstalled and installed again. (Still 1 flash White of all 7 lights then 1 flash red of all 7 lights.)
• Disabled Elgato in Device Manger then restarted then Enabled Elgato Capture Card.
• Installed the newer 4K capture device. (still not working.)

------ * EDIT * ------
I only see the flash happen when in the normal Elgato Game Capture HD app. When im out of it the Elgato doesn't flash red. Once inside the app and reboot the Elgato the red light comes back on. Fully deleteing all files and testing out again.

------ * EDIT * ------
After completly deleting all files and reinstalling the apps for the HD Capture and the 4k Caputre. 4K doesn't make it flash red at all but once in the HD capture software it flashes like it has a HDCP error. But again not setup to anything for HDMI controll. So im confused on whats happening. Any help would be great.

------ * EDIT * ------
Also going to comment on this while no one has yet. This is also happening when i have a device plugged in. Flashes red 1 time and doesn't flash again.

[rancid star]

Device: HD60 X / 4K Capture Utility
Software & Version: 1.7.10
Windows/Mac Version: Windows 11
Console/Dual PC: PS5
Question/Issue: Got the HD60 X just now and I don't have any USB 3.0 ports left on my PC, so I thought of using a USB-C to USB-C connection for the capture card to the PC, but when I open 4K Capture Utility it says "USB communication issue detected". Is there anyway to remedy this?

[warped ledge]

are you using a chatlink/pro or just the capture card?

[warped ledge]

make sure the cable meets the power/data requirements. a thunderbolt 3 cable usually is enough.

[rancid star]

Thanks, I'll keep that in mind. Another question: is there any way to remove the bars on the side?

[radiant widget]

Is there a Turkish moderator?

[eternal night]

Just the HD60. Apparently newer models have a way of doing it or so I've heard.

[warped ledge]

let me check something

[warped ledge]

that depends on the layout in your settings. Your device may only allow a certain aspect ratio.

[rancid star]

I figured it out, it only goes full screen when I double click it while in windowed mode

for some reason

[warped ledge]

please don’t spam the channels it’s been answered in #general

[rancid star]

When it's maximized then I double click I can still see my taskbar

[warped ledge]

hmm… I think you might need to check your console settings

[rancid star]

I don't think so, when 4K Capture Utility is windowed I can get full screen. When 4K Capture Utility is maximized I can still see my taskbar

It's weird

Is 10GBPS data transfer speed enough for HD60X?

[next wigeon]

It worked 5 hours ago and i unplugged it and plugged it back in. Then it just stopped.

HD60 S
Game Capture HD 3.70.56.3056
Windows 11
Wii2Hdmi

[sour glen]

Hey guys ! i have an issue with my elgato HD60x (im trying to setup a double pc for streaming) and i can't see my elgato on streamlabs. The only way i see my gaming pc is by turning the 4K capture elgato app. If anyone can help your help would be appreciated. Thanks !

[sour glen]

Device: HD60 X / 4K Capture Utility
Software & Version: 1.7.10
Windows/Mac Version: Windows 10
Console/Dual PC: DUAL PC
Question/Issue: I can't see my elgato on streamlabs.

[next wigeon]

How are you capturing Elgato? Game Capture? Windows Capture? Display Capture?

[sour glen]

in all of them i can't see the elgato

i even tried on obs and it's the same

[next wigeon]

Wait so you can see the capture on your pc itself. But when you use display then it is blank?

Display Capture is meant to display your whole monitor?

[sour glen]

I cloned my screen on the gaming pc and i'm able to see my gaming pc on the stream pc in the app (4K Capture Utility) but when it comes to streamlabs or obs i can't see it.

i don't know if i'm being clear sry

[next wigeon]

What exactly do you see if you put display capture on monitor 1 and have the Elgato capture software on Monitor 1? Is it just blank?

[sour glen]

maybe i'm being dumb and i don't know how to setup this.

i only see my streaming monitor

i have 1 monitor for each pc

look xd

did i do something wrong there

[next wigeon]

I think you got it correctly. I am just confused about it now showing on your stream pc. The way i see it is:

Capture Card is seeing the Gaming monitor from your stream pc via the software

Streamlabs captures the whole monitor of your stream pc.

You open the elgato program from your stream pc and let it record

Does it show the Elgato software then? Do you see your Gaming pc from streamlabs?

I can't fully figure out if it's an Elgato problem or a streamlabs/obs problem

[sour glen]

yeah you got it right, on streamlabs the only way i can see my gaming pc is by displaying the software directly

sry it's in french

[next wigeon]

That's totally fine :D. Okay so what exactly is the issue? Is it Game Capture and Windows Capture not working?

[sour glen]

any of these are not letting me use directy the elgato device

i'm forced to stream the app ?

should i not be able to choose "elgato capture card" ?

[next wigeon]

When i use Window Capture. Elgato shows up as one of the option in the dropdown menu. Is that not the same for you?

[sour glen]

yep, it is not an option for me

[next wigeon]

Did you restart your pc after installing the Elgato software?

[sour glen]

yep

by the way

i don't get why the elgato is only in the audio section

maybe it's not part of the problem

[next wigeon]

I think that's the same for me

[sour glen]

ok thanks

[next wigeon]

Surprised OBS doesn't wanna capture it tho. I know Game Capture can be stupid but Windows capture often works

At least i understand your problem now

[rancid star]

Is 10gbps data transfer enough for a capture card? Trying to use a USB C to C for my HD60X because I'm out of ports

[sour glen]

i don't get it

[next wigeon]

I mean to me it looks like an OBS problem. That it doesn't wanna capture Elgato for some reason.

But sadly idk how to fix it.

[sour glen]

thanks for helping me

[next wigeon]

I think i am personally done getting Elgato to work myself xD. The 3.0 issue i listed above is killing me and i tried now with the 4k app. It just doesn't wanna capture my wii anymore and the audio is broken.

Apologies for not being able to help. Maybe someone else can

[hearty raven]

iv figerd out the problem with the hd60 it sems if the capture card dose not suport the screen res it simply dosnt schow it witout a notification

[dense knot]

Hey so I am having a Problem with my Elgato HD 60s. Everything works fine, but the way I hear my consoles audio is by having a game capture source in OBS that also takes the audio. I then select "Monitor and Output" in order to hear the sounds and being able to record them. OBS however desyncs the audio after some time so I tried to came up with something different. I now have playback listen enabled in my windows sound controller and everything is working fine. The only problem is that the audio now is really loud and changing the levels setting doesn't change any volume. What do you guys usually use in order to hear your console audio from your capture cards?

[proven monolith]

Device: Game Capture HD
Software & Version: Game Capture HD 3.70.56 and OBS 29
Windows/Mac Version: Windows 11 22H2
Console/Dual PC: Nintendo Switch
Question/Issue: I keep getting messages like 'USB device not recognised' and 'No Signal' (with the device plugged in). Ive tried everything; different cables, reinstalling drivers, different consoles, the lot. I need help as I need to use it for something.

[west hatch]

Device: Elgato HD60 Pro
Software & Version: Elgato 4K Capture Utility 1.7.9
Windows/Mac Version: Windows 10
Console/Dual PC: Nintendo Switch
Question/Issue: My PC is some meters away from my Console & TV, so instead of using the capture cards output for the TV, I decided to use a HDMI splitter with one cable going into the TV and the second one to the PC/Capture card so I would only need one long HDMI cable instead of 2. The issue I have is that my TV and the capture card seem to handle overscan/underscan differently. While the screen of my TV is perfectly filled, I have a big border around the game on the PC. Is there any way to remove the black border without changing it on console which would result in overscan on my TV?

[warped ledge]

try these streps and see if it helps https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

[warped ledge]

make sure you're connected to a usb 3.0 port on your pc's mobo and not a hub.

[warped ledge]

splitters can be a pain, try it without a splitter

[west hatch]

hm, I might test if that's actually the issue, though I currently have no other option since I only have one 10m HDMI cable. If that's what's causing it and there is no way of adjusting it in the elgato software, I might prefer to just let it as is 😅

[bitter pebble]

Anyone able to help?

[ashen ruin]

https://help.elgato.com/hc/en-us/articles/360027954492-Status-lights-on-Elgato-Game-Capture-HD60

[sour glen]

thanks but i didn't work too

[warped ledge]

you might have to wait until someone who has a dual pc setup can help.

[ashen ruin]

You should be using the option “video capture device” as the capture card is a video capture device. Window and display capture are made for capturing your your monitor device on a single pc setup not on a duel pc stream setup without a capture card. In the source options of video capture device your elgato will show up as the model you have.

[sour glen]

even when i try to use video capture device it's still the same

in the list of choice elgato capture card doesn't appear

[ashen ruin]

It won’t show in the list, click video capture device then there is a new window that opens and allows you to choose your hd60 from a drop down menu. I am not in front of pc at the moment to show you.

[sour glen]

so window capture right ?

[ashen ruin]

There are 2 ways to make this work. First way is use a hdmi cable from gaming pc to input of capture card input, use a second hdmi cable to connect capture card hdmi output to gaming pc monitor. On the streaming pc open obs studio and add source video capture device then choose your model from the drop down. If it does not show as a option with this setup make sure your using a usb 3.0 port. Second option is too plug gaming pc hdmi cable into capture card input . With this option you’ll not be using a hdmi cable to your gaming pc monitor because one is maybe using a display port to gaming pc monitor instead. So you’ll want to clone the display in nviida control panel or amd graphics card options to the elgato capture card. The same then applies though add video capture card ti obs studio.

[sour glen]

i did the 2nd one look at this beautiful paint

[ashen ruin]

Beautiful paint it is. So okay you’re using stream labs, i use obs studio. There has to be a option when adding source called “video capture device” not window or game capture and i don’t see it as a option to get you where you need to be.

Are you hitting the plus in the sourcr options or scene options.

[sour glen]

i tried using obs and it's still the same

sources

it was from earlier

when i turn off the app and restart obs

it's still the same

nothings appears

[ashen ruin]

Where is says webcam boraders and game capture is that where you’re clicking to add source? Cause it doesn’t matter where you choose to get the options.

[sour glen]

this one

and yeah

top of webcam

[ashen ruin]

Okay let me make some coffee and boot up my pc

[sour glen]

nice

thanks

a lot

[ashen ruin]

Lol no prob.

[ashen ruin]

I be 10 or 15 minutes then will keep trouble shooting

[bitter pebble]

Yes i understand the flashing red light is RED when HDCP is detected. But why is it being detected when nothing is plugged into it besides the USB-C to USB connection. Also this is for a switch. So no DHCP detection should be showing up because its disabled by default.

[ashen ruin]

@koba so you see scense and then sources. Click the + on sources at bottom and to add one and video capture should show like this.

Then name it.

Then you see this list of options

You can see both my h60 pro and 4k 60 pro i already have. Your model will show there. If its not showing then what versions of obs and streamlabs do you have?

[sour glen]

yeah i did this

streamlabs 1.12.5

[ashen ruin]

it seems this is a problem of streamlabs software at this point. people today mostly use obs studio instead.

I would use obs studio if you since you can see it there. setup your alerts and overlays with stream elements is recommend and what i use myself.

you could also maybe see if there is a discord community for streamblabs and make a post in it. I have tried everything i can think of.

[ashen ruin]

https://help.elgato.com/hc/en-us/articles/360027962352-Nintendo-Switch-and-Elgato-Game-Capture-HD60-S-Setup it seems to be a know issue that even the docks that come with the switch can have this issue sometimes and it seems to be a problem out in all the forums. Maybe reach out to elgato tech support and do a ticket with them to see what they see with it going to red when nothing plugged in.

@sour glen id also try the first method of hook with 2 hdmi cables and see if anything changes. Sorry couldn't help more.

[sour glen]

ok thanks i'll try the first method

but the problem occurs in obs too

btw

[ashen ruin]

I see you're plugging the usb port into a tower case port. can you confirm that port is usb 3.0? usb 3.0 is required so it may have worked at first and then didn't have enough badwidth. Try plugging into a blue color usb port on the back of your tower pc.

[ashen ruin]

i guess i don't follow. you can't see the option "video capture device" or you can see the preview screen?

[sour glen]

I can’t see the elgato capture card in the list of choice

[ashen ruin]

i just DM'd you

[burnt trout]

Anyone else having issues streaming to Discord? My whole PC locks up every time

[tranquil shuttle]

So I got VB CABLE and VoiceMeeter installed and going, but I'm smooth-braining the routing to get it over to the streaming system's OBS, lol..

[dusty otter]

Hello, I was wondering if anyone else have been having issues with audio crackling when using the HD60X hooked up to a PS4 Pro or PS3? I'm at a loss

[dense knot]

How can I change the volume of my Capture Card that is showing up in my Sound Settings? Changing the Levels Slider does not change anything

[ashen ruin]

https://www.youtube.com/watch?v=sXcfUh2bbnQ watch that and it may help you.

[ashen ruin]

right click on your sound icon on taskbar choose open sound settings, scroll to bottom and choose advanced sound options, move the sliders there for your sound device. i'd try that first with having so much limited info of your setup.

[ashen ruin]

no issues here

[tranquil shuttle]

Well, I got it over THERE now, but the problem I'm running into now is that I'm not getting any audio to the headphones on the gaming PC. Gonna try a different headset and see if it was just that. But another consideration I had is about if alerts/redemptions and the like play on the streaming PC, that's likely gonna come through to my mic as well and the stream would hear it twice

Oh, I guess I had to manually change it in VB when I plugged the headphones in. Weird.

[ashen ruin]

When adding browser alert source you can tell obs studio to control volume in obs as a option. This is it's own source and will not play out of your microphone. It will mix into the main feed and which allows you if alerts are peaking in the red area on the vu meters to turn down it's volume.

[tranquil shuttle]

But I'm still not sure how to keep the alerts from going to the mic when they play through the laptop

[ashen ruin]

i myself have a mixer hooked up to my streaming pc and hear the alerts on my streaming pc via it's output in windows when my obs studio is up and running.

[tranquil shuttle]

The only other thing I could think to do is plug another pair of headphones into the streaming laptop so the alerts don't sound off in my mic

[dense knot]

If you mean this one, then as stated changing this slider won't change anything

[tranquil shuttle]

But the problem I run into there is likely missing some alerts

[ashen ruin]

vooice meter banana allows 3 hardware outputs, a1, a2, a3. a1 will be your gaming headset connected to gaming pc. a2 will allow you to send gaming pc audio like game and discord over to obs studio on your streaming pc via the capture card or 3.5 mm output jack depending on how you want to set it up.

[tranquil shuttle]

But that doesn't give me my alerts from the streaming PC into my headphones

[tranquil shuttle]

My headphones would be plugged into the gaming PC, leaving the streaming laptop playing its audio, which my mic can hear easily

I'd have to either mute the streaming laptop or plug my headphones in there and just eat the audio delay in my ears

[ashen ruin]

you can set it up anyway you want. you need to watch the video to learn inputs and outpus. it will help. You can vlan audio from pc to another for alerts sounds via the the aux inputs and outputs of voice meter. all your doing right now is just trying different settings instead of learning the program.

[dense knot]

Those sliders are the complete same and are bound to the slider I showed you. Moving those will also move the other one

[tranquil shuttle]

I've used VMB before. Just not in a dual PC setup

[ashen ruin]

if you have your headset connected to your gaming pc yes you won't be able to hear your alrets. if you have your headset connected to your streaming pc you'll hear alerts but no gaming pc audio. so you have to split the outputs of a1, a2, a3, to what ever devices you need.

[tranquil shuttle]

My primary concern is if I'll be able to hear my redemptions/alerts without them being played into my mic. I turned off monitoring on the capture in OBS.

The only other thing I can think of is to lower the volume on the laptop's speakers.

Low enough for me to hear, but not the mic

[ashen ruin]

again i will say alerts are connected into your mic being a separate audio source physically. but obs studio will mix alerts sounds and mic into one stream output.

[ashen ruin]

what software are you using to see capture card? obs studio? elgato software?

[tranquil shuttle]

My headphones are gonna be plugged into the gaming PC. The mic and alerts are both on the streaming laptop. I have my audio levels where I want them in OBS for stream output. I just want to be able to hear them myself while avoiding making the stream hear them twice.

[dense knot]

OBS

[ashen ruin]

You could then install voice meter banana on the streaming pc, and send its desktop audio in windows to a input via vban over your own network to the gaming pc with voice meter.

[tranquil shuttle]

Wha-heh?

That sounds VERY involved.

[ashen ruin]

Yup learn about how vban and voice meter works.

it is very involved to do what you're trying to do and that is the answer to your question.

[tranquil shuttle]

I don't need no certification course, do I? I opened that thing up once and about got inhaled by the vortex.

[ashen ruin]

it is how others are doing with mixers and mic, and devices. Sorry there is no easier way.

hahahahaha sometimes we do.

[dusty otter]

So I actually made an interesting discovery. I have been fighting tooth and nail with the hd60x (and now evga xr1 pro) and my playstation consoles. I was able to get my hd60s to show back up in obs and low and behold no audio issues. Any one have thoughts on why that may be?

[tranquil shuttle]

I just wanna stream, I don't wanna go though a whole college level course right now. I've been out of the game for months, and now that I have this capture card, I'm finally ready to go. This is a massive deflater, not gonna lie.

[ashen ruin]

ive been learning for over 2 years it's crazy what you can do. just gotta learn if you want it to work.

[ashen ruin]

Not really. you just don't wanna lol

[tranquil shuttle]

I ain't no rookie, myself. I'm just tired of doing all this for everything to break at some point or other, or for it all to be in vain

[ashen ruin]

and you're trying to adjust the volume for your stream or for you to hear?

[ashen ruin]

ahhhh we were all in the same place at one point, like you said it's a lot to learn and 2 pc streams are complicated at first.

Can't give up keep pushing.

[dense knot]

for me to hear

[tranquil shuttle]

Jobs ain't easy for me. So this is one of my only half-ass reliable sources of income (and companionship). I just wanna make my return. This is a bunch of extra stress I didn't want right now

[ashen ruin]

what is your default play back device set to in windows?

[tranquil shuttle]

Technical frustrations can anger me to... let's just say "unhealthy" levels. I really don't want that today.

[dense knot]

my headphones

[ashen ruin]

Good luck my friend.

[tranquil shuttle]

So plunging into a whole new system is daunting, and not just from a technical perspective.

Network stuff isn't so much a problem for me. I got my Cisco CCENT cert years back.

[ashen ruin]

What headphones are you using and are they plugged into any type of mixer? the pc 3.5mm headphone output jack? Does it have a volume knob on your headphones?

[dense knot]

They are put into an audio mixes. But I can just not adjust the audio of that device, for all others it works fine

[ashen ruin]

So you don't have a volume knob for your mixer for the headphone? what mixer are you using?

[tranquil shuttle]

So is that VBAN crap in here? Sorry, I'm just frustrated at having seeing the goalposts moved.

[ashen ruin]

i don't understand your question

[tranquil shuttle]

VBAN

Sending that alert audio to the gaming PC's headphones.

Is that covered in the video you linked?

[ashen ruin]

Yes

[dense knot]

Sorry I made a mistake, no my Headphone is not going into a mixer. Also I want to be able to change the volume of my capture card without decreasing everything else I hear. So that would not be the solution anyways

[ashen ruin]

in that case you will want to add a audio output capture source to obs studio and choose the device you listening on for so option.

[tranquil shuttle]

Wait... I'm getting game audio to my headphones on the gaming PC, but browser audio isn't going to the headphones but the USB speakers. THE HELL?

[ashen ruin]

lol

[tranquil shuttle]

See, this is why I got rid of VMB in the first damn place.

My mental health ain't up for this frustrating hell.

[ashen ruin]

take care my friend. i presented you with what you asked and helped the best i could. Good luck. Let others talk here and lets not use up all this chat space.

[tranquil shuttle]

But why would it be sending game audio to my headphones, but browser audio on the same PC to the speakers????

Nevermind, I guess I've worn out my welcome.

[dense knot]

That was what I was doing, but OBS has the problem that the audio gets desynced after some time when using that option. And everyone from OBS says that this is not what you should do. So I want to be able to change the volume without using OBS for it

[tranquil shuttle]

Gotta say, though, it's kinda funny that the whole "You're hogging chat" thing only came up when I mentioned that my stress level was rising and openly admitted to less than perfect mental health.

[ashen ruin]

obs studio by default will pull your default mic/headphone options via this. I disable all of this for my setup and I add each audio device as a scene and then the source is the audio output for something being output and audio input for a hardware like a mic or mixer.

here is how i have discord setup.

my discord is a scene, with audio output capture of discord application. there no delay from doing it this way at all. The delay comes in when you monitor via obs studio and out put it to a pair of headphones.

[dense knot]

yeah that's what I am having, the problem is when selecting "Monitor and Output" like you're suggesting then it will get a delay after some time. So you hear the game audio but after like 15 minutes attack sounds are delayed

[ashen ruin]

Correct. that is what they're talking about. adding a audio source input or output to stream will allow your hardware device with a volume knob on it to adjust how loud it is to you listening on headphones but in obs you'll be able to move the vu meter slider to adjust the volume to the stream. not effecting your headphones.

Doing it this way you're not monitoring this

my monitoring is off but since obs allows audio capture from a application source there is no delay.

[dense knot]

but from where do you hear the sounds then?

[ashen ruin]

yup showing you that right now. So the audio output capture souce for me is this, you see discord is sending it's audio to my rode caster pro via usb. i then listen to discord via that and the audio capture source output in obs studio becomes the option rode caster pro. for you it would be your mixer, usb headset so forth.

here is the audio output capture source and you can see my road caster pro.

[dense knot]

Yeah but the problem in the first place is that I need to hear my console sounds somewhere in the first place. Having discord that outputs sounds and then adding that as a source is understandable, but i need to hear my console sounds in the first place

[ashen ruin]

this way i can adjust how loud the volume is to me in my ears for games, discord what ever the source may be and not have it change the volume to my stream.

did i miss understand i thought you were using a pc

[dense knot]

And my problem is that when using playback listen in windows on my Capture Card the sounds are waaaaay to loud. I don't want to turn my physical volume slider down as then everything else on my whole pc will be less loud for me as well, which I don't want of course

[ashen ruin]

so you're using a pc to capture your console of ps4? switch?

[dense knot]

I use OBS and my Console. Inside of OBS I have the audio device source selected so that only my stream can hear it. Now I want to hear the sound using windows so I don't run into the audio desync bug that OBS has. The Problem is just that the sound then is to loud

[dense knot]

both doesn't matter

[ashen ruin]

so for that you need one of the elgato capture card with a aux port i belive

what console you have?

[dense knot]

Why would I need that? Sound transmission is totally fine. I get the sound to my PC everything works fine, I just want to be able to adjust my volume that's all

[ashen ruin]

what console are you using??

Need more info so if you don't want to say what console you're using i can't figure out how to solve your problem.

For example some consoles need a 3.5mm splitter cable, some need a dock. there is limitations by elgato.

Looking at back at messages you never listed what console you're using that i see. less i missed it. thanks.

[dense knot]

It is a switch, but it should not matter what Console I am using. I am not transmitting my audio through Aux. I am transmitting my Audio through HDMI. I can playback listen to that device using windows sound settings. I can't adjust the volume for Elgato HD60S however. What console is at the end of the source does not matter for that problem at all

[dusty otter]

So it's not practical but if i understand your problem this is where I use my loupedeck/streamdeck. I can have a toggle to adjust the system so it doesn't peak, then a separate toggle for chat volume and computer volume.

And then if there is a delay I believe there is a setting to adjust for audio delay.

[dense knot]

yeah we fixed the issue using my audio mixer

[dusty otter]

👍

[bitter pebble]

When trying to plug in my HD60 S Elgato card again after a while it will start up with white lights then flash red. I have unplugged everything from it and still flashes the red light one time. The only thing connected to the HD60 S is the USB-C cable to USB 3.0. I have made sure it was in a 3.0 connection on the monther board of my pc and made sure its the original cord from when i got it. But now its trying to say its a HDCP error even though no HDMI cords are attached to the box. Anyone have any solutions.

Things i have tried already.

• Checked if the Elgato settings are correct. (they were)
• Updated Drivers. (updated to newest fermware)
• Made sure USB ports weren't controlled by computers power saver mode. (they were but turned them off and now still not working.)
• Uninstalled and installed again. (Still 1 flash White of all 7 lights then 1 flash red of all 7 lights.)
• Disabled Elgato in Device Manger then restarted then Enabled Elgato Capture Card.
• Installed the newer 4K capture device. (still not working.)

------ * EDIT * ------
I only see the flash happen when in the normal Elgato Game Capture HD app. When im out of it the Elgato doesn't flash red. Once inside the app and reboot the Elgato the red light comes back on. Fully deleteing all files and testing out again.

------ * EDIT * ------
After completly deleting all files and reinstalling the apps for the HD Capture and the 4k Caputre. 4K doesn't make it flash red at all but once in the HD capture software it flashes like it has a HDCP error. But again not setup to anything for HDMI controll. So im confused on whats happening. Any help would be great.

------ * EDIT * ------
Also going to comment on this while no one has yet. This is also happening when i have a device plugged in. Flashes red 1 time and doesn't flash again.

Anyone know anything. Please just want to play on Switch on my pc through the app.

[burnt trout]

do you know any fixes for my HD 60X failing to stream to Discord?

[warped ledge]

How were you setting up to stream in Discord?

[burnt trout]

switch to the capture to PC, when i open it and try to open the Elgato 5k Capture my whole PC freezes then shuts down. The USB is into a red usb port 3.1/3.2

[bitter pebble]

Anyone know if I can plug in a elgato 4k60 pro mk.2 into a graphics card slot and still get it to work?

[craggy relic]

I’m trying to play coffe talk episode 2 on the ps5 with my hd60 X but I get no single when I boot it up every time. Any other game will work though

[craggy relic]

I think I found the solution for my ps5 issue

[dire sail]

I'm getting a new Camlink Pro soon, I already own a 4K Pro mk2. Do I need to install a new driver for the camlink pro or is the driver universal?

[subtle haven]

I need help streaming on my ps5

[craggy relic]

Hm?

[subtle haven]

There’s no audio coming through my headphones

I’m streaming through obs

[craggy relic]

You got monitor on?

[subtle haven]

Yeah

[craggy relic]

Id the audio wavelength moving?

Is

[subtle haven]

I’m using a usb microphone for my voice and headphones to hear the game audio

But no audio is coming through the headphones

[craggy relic]

Send a pic of your screen

[subtle haven]

Of obs?

When this is set to headphones it lets me hear

[craggy relic]

Is your headphones connected to your controller?

[subtle haven]

But when I turn it to HDMI I can’t

It’s connected to a chat link cable that’s hooked to my elgato

And yeah it’s connected to the controller

[craggy relic]

Hm I do not have the knowledge of chat link because I do not posess or part take in any media concerning it

Give me 5 minutes

[subtle haven]

Oh and also when I set it to headphones it takes away the volume from obs

As you can see the elgato doesn’t pick up any in game audio

I got this all fixed earlier this morning but for some reason it went back to not working again and I’m not sure what went wrong

[craggy relic]

https://youtu.be/vioEEbvM50w

At this real quick

[subtle haven]

Alright

Yeah everything is correct but the audio for some reason isn’t coming through my headphones when I have the output set to hdmi

Because if I don’t have it set to hdmi I won’t get any audio recordings from the game on my stream

I was on a call for an hour and a half with customer support and we got it to work but as soon as I left and came back it wasn’t working again

[rancid star]

Device: HD60 X / 4K Capture Utility
Software & Version: 1.7.10
Windows/Mac Version: Windows 11
Console/Dual PC: PS5
Question/Issue: I seem to be losing fps when I'm on full screen. Even on menus where I know I should get 60, I get low frames. Is there a way to fix this?

[warped ledge]

try this and reboot, then check your card. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[burnt trout]

thank you I will give it a try, I found a work around yesterday that semi works. I will let you know if this works

Didn't crash like it used to thank you very much

[chilly citrus]

Hi, how to get stream and video recording smooth on 4kpro, I'm playing at refresh rate 144 hz monitors, stream and video recording on 2160p60.

also picture is blurry

text on screen hardly readeble.

in 4k