android-questions

[orchid kelp]

Same

[thick rain]

Welps ¯_༼ •́ ͜ʖ •̀ ༽_/¯

[mental bridge]

Guess I'll just wait

[thick rain]

Time to wait

[acoustic prism]

nooo

[mental bridge]

[sacred hornet]

Guys i have a bug

[acoustic prism]

this is pain

[sacred hornet]

I was in the last part of eden

[thick rain]

Anybody encounter problems with the TS as well???

[acoustic prism]

tgc rly love us

[sacred hornet]

It just started saying update the game

[supple depot]

Not really...

[latent coral]

I was burning the wasteland tree 🤣

[mental bridge]

Oh nooo

[high dune]

Anyone else getting the update thing?

[thick rain]

Ooohh??? I couldn't buy from the Ts

[mental bridge]

Yes

[woeful marlin]

Yo!! i was about to get krilled and the game suddenly crash haha

[thick rain]

Then server error after

And chat poof

[acoustic prism]

I hope the krill hug u

[fast hearth]

Im facing the shrimp-

[supple depot]

I think everyone's getting that....QwQ

[high dune]

It keeps taking me to the beta app page and there's no actual update on google play

[pine summit]

Is the bug for the betas or?

[gray talon]

what's wrong with the server?? a notification appears that there is an update but when I check on the play store there is no update

[orchid kelp]

😭

[sacred hornet]

I cant even log in anymore

[analog kettle]

Do i have to update? ( ；∀；)

[orchid kelp]

[high dune]

Seems like everyone's getting the update thingy

[analog kettle]

It says beta is full on testers too

[mental bridge]

The TGC intern who causes the crash rn:

[fast hearth]

Ye

[mental bridge]

Probably

[prime tangle]

everyone calm down

[vital mesa]

Oh, my God, is this fried clothing

[thick rain]

Calm thyselves

[fast hearth]

یعنی همون خاااااااک برسرتون این همه وقت داشتین الان وقت خراب کاری بود😕 وسط ایدن بودم اگه ادمش نیاد و من 165تا وینگ از دست بدم میام دم درب دفترتون رو میز مدیرخراب کاری میکنم🤷🏻‍♂️😕😡

[north reef]

on beta the same, only there writes "45 days until the end of the season"

[north reef]

and sorry for the mistakes, I'm Russian

:d

[analog kettle]

Sky is the only thing i play to stay sne

[high dune]

Let's give it a bit of time

[analog kettle]

Sane

[acoustic prism]

[thick rain]

breathes in and out intensively

[mental bridge]

[analog kettle]

( ≧Д≦)

[thick rain]

https://tenor.com/view/heavy-breathing-anxiety-panic-spongebob-gif-5632970

[sacred hornet]

This is the bug
I was in last part of eden when it started

[acoustic prism]

Ts wouldn't like that

[prime tangle]

please don't spam the chat

[prime tangle]

bug report it

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[high dune]

I'm pretty sure there's at least 20 ppl reporting the bug rn

[opal breach]

MORE now i think

Lol

[prime tangle]

but there's also different devices playing the game. the more info, the better

[summer sluice]

But In Google Play Theres No Button Update-

[prime tangle]

bug report it

wait a while, or maybe a few hours, for a fix

[fast hearth]

I can’t download google play so idk how to update it, it doesn’t let me update in Play Store

[iron jay]

Yea same here

[dire canyon]

I think you should wait for a while, maybe a couple of hours? Do something that motivates you.

[summer sluice]

Okay

[fast hearth]

When I press ‘Tap to update’ it shows me this

[iron jay]

Okay thx@dire canyon

[summer sluice]

Imma Go To Sleep

[waxen dirge]

This happened to me just now

[fast hearth]

I’m not even playing the beta?

[dull pendant]

[waxen dirge]

Tried uninstalling and installing, the beta page pops up

Same!

[fathom zenith]

I thought I was the only one who experience that Bug 😂

[iron jay]

Oof

[waxen dirge]

What to do? 😩

[glad spade]

we can only wait

[iron jay]

Should we download sky beta ?

[fast hearth]

:/

[high dune]

Bug report or just wait

[waxen dirge]

Okii

[fast hearth]

I can’t even download sky beta-

[fast hearth]

Isnt it full

[high dune]

Don't spam the chat or panic tgc will resolve it quickly

[waxen dirge]

Its full atm

[ocean thunder]

sky beta is full

[opal breach]

hmm patience

[fathom zenith]

Beta sky is full of explorers

[iron jay]

Ouh yeah!

Sorry guys

[meager mauve]

Which one should i tap to?

[fast hearth]

If you want a new account then press blue

If not then the other one....?

[meager mauve]

Oh no no

[fast hearth]

?!

[meager mauve]

I don't create a new one

[fast hearth]

Log into ur acc?

[summer sluice]

[dreamy lichen]

Thank you guys, I thought maybe Im the only one who have this error 😄

[fast hearth]

I think you press the cancle button but I'm not sure

[cyan mortar]

ohh same problem

[meager mauve]

Can i ask when this will be fix?

[ocean thunder]

It will be soon

[summer sluice]

[fathom zenith]

Hopefully 🥲

[karmic mesa]

Is the update thing fixed cuz I logged in fine...

[prime tangle]

reminder it's night time tgc time

[ruby frost]

my friend try to open sky and he got this too

[ruby frost]

oh u can log in?

[karmic mesa]

Yes

[ruby frost]

my friend got this

but im not open my app yet

[fair briar]

Tgc can explain?

[prime tangle]

send bug report

[hexed swallow]

I've seen images that caused server errors, but this is the first image that has been given permission to join a beta tester. Have you already reported a bug that allowed you to join the beta tester?

[ruby frost]

yeah everyone got that too

[fair briar]

Yeah same for me too

[hexed swallow]

Ohhh……

[fair briar]

Like bruh i just wanna play normal sky

[ruby frost]

can you enter to the map?

[karmic mesa]

What map?

[ruby frost]

idk

try what u want

[karmic mesa]

Any of them?

[ruby frost]

mhm

[fast hearth]

Same

[karmic mesa]

[hexed swallow]

Ya, However, it seems that they are not actually invited. relieved.

[balmy forge]

Is there an update or is it breaking bc i see no update

[ruby frost]

oh? but there's no one there?

[karmic mesa]

Seems empty

[ruby frost]

:"")

[crisp solstice]

its a bugggg

[karmic mesa]

Is my phone special?

[crisp solstice]

It will make ur account loss

[meager mauve]

Can you enter a map?

[crisp solstice]

Dont click it

[balmy forge]

WHAT

[crisp solstice]

Yes

A lot of ppl click and account loss

[meager mauve]

What r you saying about?

[balmy forge]

I HAVE ALREADY CLICKED IT TWICE

OHNO

[karmic mesa]

:0 1 friend is online

[crisp solstice]

Same with me

[ruby frost]

maybe im afraid to log in rn, bcz my friend got that

[balmy forge]

FRIIIIIIICK

[karmic mesa]

Literally none of the others are online

I have like 80 friends

[meager mauve]

Can you tell me click what that make us lose acc?

[karmic mesa]

By this time most of them would be online due to reset

[ruby frost]

hmmm

[karmic mesa]

If it's any consolation I do actually have a beta account signed into the same Google as my live account...

[ruby frost]

really!?

oh no

[karmic mesa]

Oh no

[meager mauve]

Ok click what?

[balmy forge]

P A N I K

[ruby frost]

panic attack 🙂

[meager mauve]

I am panic and don't know click what

[ruby frost]

[balmy forge]

[crisp solstice]

Yea

[karmic mesa]

Whatever you do do not click on "create a new account".

[crisp solstice]

Yes

Just wait for repait

Repair done*

[ruby frost]

really?

im afraid to log in

:""

[balmy forge]

Oh wait you click on new account then you lose account?

[fathom zenith]

Something like that

[balmy forge]

Best option is to wait till TCG gets it sorted

[fast hearth]

I think it’s fixed

I can play now

It didn’t ask me to update

[ruby frost]

nothin appear?

like create account?

[fast hearth]

No

[ruby frost]

wait i'll try

[fast hearth]

I just clicked play

[meager mauve]

Wait aren't we signing our gmail in our sky acc? Then we not technicly lose it forever?

[ruby frost]

oh

[balmy forge]

Yeah just sign into gmail then the account should be fine

[fast hearth]

I signed in with Facebook cuz it doesn’t let me link my gmail-

[ruby frost]

i can log in

[balmy forge]

Im in game

[meager mauve]

Yay

[fast hearth]

There’s a blue guy

Cape guy

[ruby frost]

me too

[meager mauve]

Now we can buy the ts now?

[ruby frost]

i can buy the hair rn

ahhh finally

[echo hull]

I have a question sky updated has come or it's just a bug showing update

[proper sleet]

Just a bug if cause when we click the update it will bring us to beta tester

[echo hull]

So sky updated haven't come ?

[ruby frost]

yeah

it just a bug

[fast hearth]

What update

There’s gonna be a new update??

[edgy saddle]

try restarting

[fast hearth]

I can’t link my google acc

[proper sleet]

There no update, it just a bug

[fast hearth]

I have to ‘link’ it how do I do that

[edgy saddle]

try restarting

[fast hearth]

But I can’t download google play games on my phone-

What do I do

Why do we even need google play games to link our Google thing-

[ruby frost]

guys

do you get the pop up massage again

:"")

[proper sleet]

I got the "failed to Connect"

[ruby frost]

Yeah server issues 😭

[proper sleet]

Haha yea

[quartz fern]

Same 😭

[cyan mortar]

yep same

[proper sleet]

Yep

[ruby frost]

Im gonna rest my phone and play it later :"")

[proper sleet]

Yea go eat something and drink water

[meager mauve]

We just got in game and this show up

[prime tangle]

server still unstable

[meager mauve]

You right

[storm apex]

😭

[prime tangle]

best be patient for now. it is only midnight for tgc after all

[storm apex]

Unfortunately, tgc can't have a good rest this evening, but fighting！!

[meager mauve]

It morning for me but be patient til game is working normal is a better idea then panic

[echo hull]

So when the new update will come

[storm apex]

Unfortunately, tgc can't have a good rest this evening, but fighting！!

[meager mauve]

No idea

[split jungle]

These were sent from a friend of mine, did it happen to anyone else here ? (Live version of the game)

[prime tangle]

it's a current issue. the server is down

[gusty crown]

İt will come Today I see it but I’m not update bc my teknichal problems

[quaint reef]

[meager mauve]

I am not seeing it rn but i hope the update will come and we can play normaly

[wanton quartz]

New update?

[prime tangle]

no, a bug

[merry tide]

Does anyone still experience microseconds freeze when in game, and also the in ability to press multiple keys when playing the instruments?

[meager mauve]

Oh then i hope this bug will be disapear soon as possible

[gusty crown]

I think we play😁

[urban wave]

Can't connect to server, dang

[warped orbit]

Irs back onnnn

[proper sleet]

Yayyy it's fix now

[prime tangle]

there's a chance it's not stable yet. so please be patient if there's another error

[vital seal]

can we wear the beckoning ruler mask on top of the chibi mask? I ask because when I try it on in wardrobe it doesn't change me back to normal height.

[prime tangle]

They're both mask, so no.
You didn't change height mostly because you were wearing chibi mask before trying it on I suppose?

[vital seal]

yes

[sleek torrent]

Slow mode on #android-questions

[rustic flare]

Dose TGC said its okay? I'm scared me hider TGC fix the problem.

[prime tangle]

If you're referring to the server, it seems to be stable at the moment being

[true trellis]

It was clogged with the same pictures sent, for a little while earlier

[rustic flare]

OK, thx u

[karmic elk]

https://tenor.com/view/antman-what-the-hell-happened-here-avengers-gif-18240147

[fringe swift]

[sleek torrent]

Funny how server issues happen during resets of TS days so everyone got in an hour late today just to face the same issue haha

[echo estuary]

Hello has anyone encountered having trouble switching between google-linked accounts? This is the 1st time ive played on android but switching between accounts worked the first time i tried and then i couldnt do it again :<

[prime oasis]

/you cant- switch between accounts. it will cause data corruption due to how differently sky save progress compare to other games

[echo estuary]

Oooh I see I see. Thank you for answering

[sleek torrent]

Plus having multiple/ alts accounts is against TOS

[fickle vessel]

Can I link my account from ios to android?

[sleek torrent]

Yes

[karmic elk]

Technically it was at the grey area

And switching between accounts are low risk if you have one for facebook and one for google.

If you have Multiple Google account that have Sky data on it, it may interfering Sky save game due to how Google account works

[prime oasis]

/hey guys is it normal that sky seems to drain way more battery than it usually is for me

[tame comet]

It could be your battery going out. They usually last between one to two years. I haven't seen any extra battery drain on my phone. You can use an app like accubattery to measure your battery after a few charge/discharge cycles.

[prime oasis]

/ohhh okay

/thanks!

[sleek torrent]

Uzephi's phone is resistant to everything 😂😂😂

Sky has been breaking very fast for me, from slow motion fog and blocky clouds and lag

[real tusk]

this has been happening for three day despite i have a stable 4G ,Any idea how to fix it? (i can login sometimes but mostly this happened)
edit : i tried restarting my phone & game

[prime tangle]

try doing a speedtest and see your ping

[karmic elk]

I mean, when a one bar goes down, your speed will cut very hard

Even you are on 4G

[real tusk]

idk how to do a speed test

[prime tangle]

i forgot the rest of the steps, sorry but sky is a pretty demanding game

[wind pollen]

Kbps might not be enough to run it, which is why it showed you the 'server error' pop up message. It's also shown beside your signal bar, on the screenshot, that it's around 30-something kbps.

Android question in slowmode? What chaos have happened?

[prime tangle]

People spamming the same picture and issue over and over again

[real tusk]

i can't cr now ,i want that ts hair

[sleek torrent]

first time?
(I totally didn't miss an ultimate becausethe game wouldn't open and cs won't do anything)

[real tusk]

||yes its a first time,I played like 1 and half month,this never happened||

[sleek torrent]

Well if you can then try to find any other wifi/internet source temporarily

[real tusk]

i did and same result

[sleek torrent]

then did you try clearing cache of sky?

[real tusk]

lemme try

still happened sjdjajdja

[sleek torrent]

Hmmm in that case, dm @compact basalt or mail TGC cs, tell them you have already tried clearing cache and changing networks. But I'm afraid you'll miss this TS

[hollow tree]

I'm actually from same country (seeing the language) and i do have slower loading to open sky somehow now, but i still managed to login. perhaps try again later?

[sleek torrent]

Something with the ISP?

[hollow tree]

Maybe being unstable atm

[real tusk]

should i try re installing?

[sleek torrent]

I think so @real tusk wait for some more time and try again

[real tusk]

okayy

[sleek torrent]

Maybe a shark bit a cable 😆

[viscid terrace]

This speed is not enough.

Even a 240p youtube won't load at that speed.

[hollow hound]

my phone become lagging and frame dropping after opening constellation that fill with heart , what should i do ?

[meager mauve]

Yea, it sometime happened to me but i just leave it therw and continue to play then it magically gone by itself

[hollow hound]

hmm

[karmic mesa]

You should let the test finish before screenshotting it.

Fast.com could show incorrect results as a lot of carriers throttle Netflix.

[sleek torrent]

I recommend ookla

But yes fast.com is a bit unreliable

[tame comet]

Ping plotter or a good ole tracert or ping command would be better. Download or upload bandwidth wouldn't matter for sky, just packet loss and latency.

You could have a Gigabit line and still experience problems playing Sky if you have high enough packet loss

[sleek torrent]

But they won't have as much issue on faster connections right?

Packet loss I mean

[tame comet]

They would have the same issues as any other player. The nature of UDP packets...

[onyx osprey]

Hi, can we, android users use headpones cosmetic like in iOS when listening Spotify?

[upper sail]

The headphones appear on your character when you play music or audio in another app while playing Sky. You can use them any time by putting on some tunes! (iOS only, until it's implemented for android)

[onyx osprey]

thank you

[grave rock]

elloi

oops wrong channel

[tame sphinx]

if i have so many friends it make my game keep crashes, how should i do

:(

[prime tangle]

I never heard about friends being the reason your game crash maybe your phone can't handle it?

[prime oasis]

/what phone are you using

[tall igloo]

Redmik40Enhanced version of the game User of Sky said he couldn't play at all

😩

[karmic elk]

[patent field]

may i ask, can android version 9 download sky? asking for a friend

[hollow tree]

Android Device Requirements:
#android-questions message

[patent field]

thanks!

[sleek torrent]

Huh what's the issue? That's a phone that's capable of 60fps and is one of the cheapest gaming phones

[maiden plaza]

(Here are the issues that the player encountered)
#questions-and-help message

[sleek torrent]

Hmm it seems like a very weird bug

[sacred prawn]

Hii! So, ever since the update that changed up the appearance of a little place in prarie, my audio has been soo choppy; as you can see in the little video. I've tried everything I could think of to try and fix this problem such as re-installing sky, tweaking with the audio settings in-game, I even reset my whole phone in hopes that the problem would be solved by doing so. Has this happened to anyone else? And is there a way to fix it?

[sleek torrent]

Your device seems a bit laggy

So maybe it's aging?

[sacred prawn]

Maybe, but it was fine before the update

[sleek torrent]

I too have been experiencing worse fps

[astral remnant]

Hello, I can't log into SKY now for no reason (The game says my network is down, need to check) continuously, I have tried many different ways (Including network testing many times, restarting the phone, deleting the game, reloading,...) but I
still can't find what the reason is. Is there any way I can fix it?

[prime tangle]

connection error? how's your ping?

[astral remnant]

My network is very strong, as well as I can use other apps normally.

[prime tangle]

can you do a speedtest for your internet? sky is a pretty demanding game

[astral remnant]

I will try, thank you.

[astral remnant]

I checked, the network is very good.

I still can't get into the game, even if I use an app or a device that supports network acceleration.

[torn agate]

Hi guys, is it possible to remove gmail on my account? I Have lost access and I cant transfer it to other device

[odd hill]

You can unlink progresses from a gmail account

[ember glade]

Wait you can?

[odd hill]

My brain is soup and didn't see the typo, can't*

[real oar]

today i opened sky again after 2 weeks of inactivity, and I'm experiencing low framerate (something like 5 fps). This has never happened to me before and my device is brand new. Has TGC done something to the game?

I've tried downloading sky again and clearing the cache, i even tried playing in the lowest resolution but nothing works, any help?

no one replied in #questions-and-help so imma just ask here since my device is android 😓

[sleek torrent]

See the game is either buggy or something is off

Quite some people have reported and my sky is close to unplayable now

[real oar]

welp

[sleek torrent]

What's your device specs btw

New phone doesn't always mean it'll perform well

A phone from 2 years ago could run sky better than a new device in some cases

Oh btw if your are on samsung you could try messing with game plug-ins to get get better performance

[jade dock]

I've had choppy frames since one of the new updates :(

[meager mauve]

Oh I am also curious about why my videos don't have any sound of sky audio

[hollow tree]

I recommend using 3rd party screen recorder app. Some are broken since new UI came

[meager mauve]

@hollow tree Can you show me cuz i am not good about this. But if you can't it ok and thank you btw

[hollow tree]

I use "Screen Recorder" by Kimcy929. My android version is android 10. Everything is good after setting the audio source to internal

[meager mauve]

Thanks

[open pendant]

Which android phones can support 60 fps?

[vocal steppe]

I have a problem with chat

[keen dock]

Read pinned messages

[sleek torrent]

@open pendant if you are looking for affordable phone which can run sky at 60fps, here's a list I put together.

[random cradle]

can you buy iap using a google play gift card?

[sleek torrent]

Yes but there are regional locks though

[tall igloo]

Yeah, but it's not compatible and it flashes back In China, you can open top quality, but sky can't

I found that the optimization of tgc for international service is particularly poor, but the optimization of china is very good

[sleek torrent]

Is that true? 👀

[cyan mortar]

do your graphics setting only go up to 2?

[random cradle]

how can i know that my country is eligible for the iap gift card thing-

[prime tangle]

do they sell gift card in your country?

[tall igloo]

Yes, that's right, tgc optimization is really not as good as netease, but netease's art does not seem to be very good

[sleek torrent]

Ah maybe they just have lower resolution textures and stuff

[sleek torrent]

Mostly depends on the country purchased in.

[random cradle]

yup

[random cradle]

oh ok

[gritty fog]

hello.. how do i add a friend who plays on switch? i'm mobile user..

[odd hill]

These links might help

All about adding friends between Switch & mobile
#questions-and-help message

Troubleshooting method for invalid Switch QR
#questions-and-help message

By Emma

[versed mantle]

Is there anyone here that uses Redmi Note 9? I need to ask some questions. Im planning to get one and wanted to know how it runs Sky. Please DM me if you can help!

[sleek torrent]

I'd suggest to get a more powerful device

Sky won't run good on it as of now let alone the future

Just see if you can find a phone you can upgrade to from this list

And yes all of them run sky very nicely

[wet atlas]

what are you talking about? i have a redmi note 9s and the game runs very well for a mid-range phone! check the phone before making a statement

[karmic elk]

How to hit 30FPS in a nutshell in a medium end android phone

[keen dock]

No updates on the random freezing issues? I'm on SD865

It's been annoying for a while now

[viscid terrace]

What app is it?

[viscid terrace]

Phone model?

[tame comet]

Redmi Note 9 uses a Helio processor. They lag like crazy on Sky. The Note 9s runs a Snapdragon 720G, a very capable phone for Sky. Please do your research before ruining your own statement about "checking the phone."

[keen dock]

OnePlus 8 on Android 11, although other players on iPhone and other Android devices seem to be facing the same issue I reckon

I used to not have any freezes before one of the recent updates

I can even do 60fps on my phone

The game shouldn't freeze but it does

Just for like a split second every now and then

[viscid terrace]

Does it work fine in 30fps?

[keen dock]

It freezes under any option

I usually play on 30fps and it locks down for a split second every now and then

Regardless of which realm I'm in

So it's not that my phone is the problem here

It's definitely powerful enough for the game, it never lags

And in older updates it never even froze, it played wonderfully

My girlfriend experiences the same issue on her S21

[viscid terrace]

My friend plays with 8t. No lags

I play with redmi k30 at 30fps. No lags

[keen dock]

I'm guessing maybe I should try reinstalling

Which is annoying

I've heard some iPhone users experiencing the same behavior

The game freezes for a second or so then goes back to normal for a while

It's a bit disorienting especially while flying

[viscid terrace]

One plus is known to throttle apps. I think they are trottling sky because it's not their game whitelist? IDK. It's just my speculation.

[keen dock]

I don't know about that

It only started happening with one of the more recent updates like a month ago or so

And the app throttling only on the OnePlus 9 models

For some apps, not games

I'll try reinstalling

I didn't think it was a OnePlus problem because like I said my girlfriend on S21 and some friends of mine on iOS have faced the same issue

[viscid terrace]

I don't think re installing would fix it. May it's a problem with sky or with device rom

[keen dock]

I'm running stock Oxygen OS 11 no root

All stock

[viscid terrace]

You better report your issue with device model in feedback channel

[keen dock]

And yeah I don't think reinstalling will help but might as well try

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[keen dock]

And yes I'll report it I guess

Would be neat if it got fixed in case it's a Sky problem

[fast hearth]

Hey what is this quest

[ruby frost]

iyyeah idk too :?

[fast hearth]

@_@

[fast hearth]

Anyone not able to talk? Me and my friend are trying to type but it's not working, it was working earlier???

[prime tangle]

connection issue maybe?

[glad stag]

wait. whatt

[fast hearth]

I asked them to, they also couldn't type, also earlier we got attacked by a krill in the Golden waste land, but I didn't see the krill, only the light and I didn't get hurt? But they did?

[ruby frost]

i try to relive crab call spirit and it can

[glad stag]

thanks

[ruby frost]

ur welcome

[digital sigil]

Is android compatible running Sky? Because I can't seem to find the game in the Play Store.

[prime tangle]

-Android 8.0 Oreo or higher
-ARM 64bit with Neon
-At leas 1.5gb RAM
-OpenGLES 3.1 Extension Pack
-Vulkan Version 1.0.3 or higher
-Vulkan Level 0 or higher
-up to 3gb storage to download and install all levels```
from ktjn in the pins

[prime tangle]

what's your device?

[digital sigil]

oh, nevermind.

but thanks for the info.

[idle totem]

Why cant I download sky on this phone I installed sky on a Samsung galaxy sa 30 phone and it worked but on this phone it wont this version of this phone is samsung Galaxy sa 10

[sleek torrent]

It's too weak for sky that's why.

Or 32 bit

[random cradle]

mine was 32 gb but it can run sky

[sleek torrent]

It's different

[prime tangle]

32 bit, not gb

[sleek torrent]

GB means gigabytes, it's the amount of storage something has and bits(of a CPU) means how many instructions/ram the CPU can handle.

Sky is close to 1gb and runs on 64bit phones

[random cradle]

0: thank you for the information :>

[tardy axle]

How can I report an issue please, the report bot will not message me as it normally would.. is there an issue with the report bot? 🤔 I am unable to complete daily quests

[maiden plaza]

The bot is sneeping, wait for the bot being online again so you can report bugs.

[tardy axle]

Ah I didn't see thank you 🤗

Even report bots need a lunch break

[pliant nova]

Did you guys experience this? All icons in sky is so big in my phone. I wonder if this just in my phone or bug from game

[fast hearth]

Hi, my sister recently got her phone but Sky appears on her phone as incompatible. Is there any way to make it compatible? (processor: Mediatek Helio P22 MT6762 and Android 9)

Maybe it will get compatible after getting some device update?

[karmic elk]

What's the exact model of your sister's phone?

Mali-G71 MP2

Maybe the GPU is tooo weak

Or the phone is using 32bit system

[fast hearth]

It's Vestel Venus V7

And the brand is not really known

Atleast for international

Actually her phone can run Genshin Impact somehow

[novel turtle]

Anyone else wish that your Skykid could wear headphones while listening to your own music on an android?

I know I'd love to see lil headphones on my buddy Dao

[karmic elk]

But lag?

[fast hearth]

She doesn't plays

But it appears on play store

[karmic elk]

Due to technical reason's, that android handle's the background music is unreliable that it's not possible.

[sleek torrent]

It's too weak for sky, and could be 32bit? So yeah no sky on that sadly.

[karmic elk]

1. GPU is too weak. Sky is GPU demanding.
2. 32bit OS

[sleek torrent]

[fast hearth]

Hmm

Btw is Genshin Impact available for 32bit?

[sleek torrent]

Well many games will show up but they will run terribly, sky Devs didn't want that to happen so the specs are enforced.

[karmic elk]

I am not Genshin Impact FAM but I checked

\

[novel turtle]

It's really too bad 😔 he'd look so wonderful with them!
Would be cool if headphones were an unlockable item that could be worn independent of background music but I know this isn't the right chat for that

[fast hearth]

So her phone is definitely 64 bit

[karmic elk]

They don't want to get bombarded with Customer Support

[sleek torrent]

given that they are a smaller group of krills

just hire more people

[karmic elk]

GPU is too weak to play Sky

And the only way to fix it is "buy" buy the new phone

[fast hearth]

So, is there any possibility to get the GPU compatible in future?

Maybe the GPU is near to be compatible or something?

[sleek torrent]

Sorry, it won't, sky only gets more resource hungry

For example sky ran way better on my device 3 months ago

[fast hearth]

Oh well

[karmic elk]

If Sky is not compatible right now. In the future, it won't

[sleek torrent]

Now it lays more

*lags

[karmic elk]

If you can download it but "This device currently doesn't meet the minimum specifications to provide a smooth experience."

Well,

[fast hearth]

Well maybe I can have her play sky on my pc if sky gets released on amazon store

So I'll be able to run sky on windows 11

[karmic elk]

Not really...

[potent moat]

Hello! My friend can’t download the game? He said it was on an other version but his phone didn’t had a like software update, can someone help me?

[sleek torrent]

No sky on pc... Yet, yes I too hope it comes on Amazon store and gets official support

[karmic elk]

They don't have any plans of release the Sky to other play store

But yeah..

But if you have a M1 chip mac, you can play Sky

[fast hearth]

But they don't tell they won't release Sky to other store either..

[karmic elk]

Although it was not officially released,but because it's Arm and have native support of iOS apps

[sleek torrent]

Weak specs or 32bit CPU or os could be the culprit

[potent moat]

Hm okay I’ll tell him that

[karmic elk]

Well, your best bet for your sister is waiting TGC release Sky on PC in the future

Or having an phone upgrade

[karmic elk]

I mean native Sky PC, not the amazon app store

[fast hearth]

Or maybe giving her a seperate account on my phone (make her the second user) would be a solution

I mean I can give her a device account

[karmic elk]

It's little bit complicated since I don't know how android account works

[fast hearth]

Think it like pc accounts

A windows pc can have 2 user accounts

[karmic elk]

@sleek torrent I need your help.

[fast hearth]

I mean when you go to settings of ur phone and the settings has something like "users and accounts" category

There's an users feature

You can add new users in there

[quiet rock]

Am i the only one who has that bug where you cant hit 3 Notes at the same time on the piano?

[fast hearth]

You mean hitting 3 different notes at the same time or hitting the same note 3 times at the same time?

If it's the first one it's not a bug

[karmic elk]

You can't untie gmail account

Also, remove the video since there's a gmail that is sensitive information

[novel crow]

Noooo, i need...

[karmic elk]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[karmic elk]

Player's can't untie gmail account but support may can help you

[novel crow]

Ok, thanks

[tame comet]

Sorry for late response. If they use the multiple user feature of Android 9+, it would be a special isolated userspace that would be perfectly fine. If they're using the same "user," they could run into the known issues of corrupted save files.

[ionic mountain]

Hi, is anyone else having this issues where with the new patch update. After you update your game and load it up the background is black, pitch black. You can't see anything when you load into homespace either access to settings and the shop is still possible tho and chatting

[tame comet]

"Android devices using certain Mali and Adreno GPUs may load a black screen when trying to start the game." From the patch notes in known issues. http://bit.ly/SkyPatch0145 even though it's a known issue, please bug report it, so they know the scope of the issue. TGC has been working on a fix for that in beta for around a month, so more data would help them out. #bug-reports-android

[ionic mountain]

Okay

[compact marsh]

me.
no me.
don't tell me this happened only for me.

[modest crater]

i updated the game and now every time i enter the relicary, sanctuary or eden the game closes
someone pls help me i still have to do eden

[fast hearth]

@modest crater me to!! The game crashes on me aswell i tried 7 times to warp bck to GW to do tasks and my game crashes

[modest crater]

im sad😔

[tame comet]

"Certain Android architectures experience crashes when loading the game. This affects primarily Xiaomi devices, and to a lesser extent Redmi and Huawei devices as well." http://bit.ly/SkyPatch0145 known issues. Please bug report it so TGC knows the scope of the issue.

[fast hearth]

@tame comet i reported it in live feedback?

My phones a Note 10 plus it barly crashes on me , it started crashing after the patch update

[tame comet]

#bug-reports-android would be the best place so they can add it to their bug tracker. (I think they use JIRA internally)

[modest crater]

mine is samsung a20s and just start to crash after the patch update too

[fast hearth]

(sorry for the late response) this is what I meant. Also this feature is available for Android 7/8 and maybe for lower Android

[tame comet]

Android 7/8 didn't make it an isolated user space, though and could have some save issues.

Android 9 introduced multiple /data partitions for the multiple user feature.

[fast hearth]

I can have multiple users with seperate google accounts in my device, but I can't give them data quotas (Android 8.1)

Also, seperate accounts can be considered isolated, since I had multiple users in this device once and I can't reach others' files unless I'm not currently in their account

Especially when their account has a password

[tame comet]

I mean truly isolated when su is used, which isn't a normal opteration for Android. Until 9.0, someone can use su and access all user data on the device. 9.0 was able to encrypt all users separately. (Making accessing other user's data with su return garbage, encrypted data instead of the actual data)

[left galleon]

Is anyone suffering with an all black screen after the update? Is there a way to fix it?

[tame comet]

#android-questions message

[thin perch]

Anyone have experience or found out how to download the update? Cus the option is there then when i get in to update it it just poof

[tame comet]

If you restart your phone, it should show up normally. It happens sometimes with the Play Store.

[thin perch]

I have and nothing happens

[fast hearth]

So you mean it's not really a good idea to have another user playing Sky on my device? @tame comet

[tame comet]

Clearing play store data and cache should fix it then. Long press play store icon in your app drawer and press app info or the i in a circle. go to storage and data and clear data. Wait about 5 mins for play services to sync with the cloud and try again.

[thin perch]

Its working now had to clear cache and restart thank u

[tame comet]

If you don't use the "local data" option and just sign in with your linked method, you should be fine with multi-user function in Android. Only local data could get corrupted.

[fast hearth]

I mean it's "allowed", right?

[tame comet]

It is allowed, yes... If it's used for a different person. It wouldn't be allowed if you made a second account for yourself. The TOS only allows each of us to have one account for the game.

[fast hearth]

I understand. Thanks for your answer!

[fast hearth]

Hello! Some friends of mine (android system users) are suffering with bugs after this recent update, the game closes out of nowhere when they try to follow someone or enter some realm. Is anyone facing something like that?

[tame comet]

#android-questions message

[acoustic swan]

I am

It made the game unplayable

[left galleon]

Yeah, my bf cant play

[main harbor]

Same is happening with me

[jovial mirage]

Hey everyone, I'm trying to link my Android account to my switch and I'm having a HORRID time with the screen timing out and displaying an error. I was wondering if anyone has had similar problems linking accounts? I haven't started a profile on the switch yet, but I really wanna play on it

[hollow tree]

I didn't have problems linking to nintendo, but i did it months ago..could it be internet connection problems?

[jovial mirage]

I wish I knew 😔 it's been a week and a half now

My switch hasn't had a chance to act up because it's stuck with my phone

Okay so literally 10 days of trying and I ask for help and try again and it works

[prisma iris]

The patch update may have helped resolve some of the background issues with it!

[slow latch]

SAMSUNG S8 WASTELAND GRAVEYARD

[karmic elk]

Well

[karmic elk]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[karmic elk]

Here's the List of Effected GPU with black screen problem:
Adreno 630
Adreno 540 or Mali-G71 MP20 (Bug was appear on Galaxy Note 8)
Adreno 610
Mali-T880 MP12
Mali-G72 MP18 or Adreno 630 (Bug was appear on Galaxy S9)
Adreno 505
Adreno 506
Adreno 510
Adreno 512

No very accurate but are from the #bug-reports-android

[tame comet]

Seems more of an OEM specific issue, not mainly hardware. (OEMs not updating their Vulkan drivers properly... Edit: or at all) There isn't much difference between the 610 and 615 except binning and clock speeds and my Pixel 3a doesn't have the issue.

[karmic elk]

Imagine OpenGL driver having problem instead Vulkan

and people talking about UI-less recording can be true

[smoky minnow]

I can't get into eden.

[narrow lake]

same problem here

[smoky minnow]

Why don't they fix it?

[true trellis]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[smoky minnow]

The important thing is to make this mistake quickly.

Or I'm going to download the rating on the Play store.

[sour tendon]

Will the music UI be fixed?

I'm tired of accidentally tapping people

[stuck saddle]

Are you guy's game crashing whenever entering a new realm? Im assuming it's only happening to androids

[karmic elk]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[modest crater]

can someone explain to me how i can do this?

[tame comet]

#android-questions message

[fast hearth]

My game is newly updated and I keep crashing when I try to enter vault, but the game works fine in other realms.

Is anyone else experiencing this issue?

[modest crater]

yes but mine is doing that on sanctuary and eden too

they sent me this when i reported

[simple remnant]

I wonder if other devices with Mali-G72 MP3 crash at almost every realm.

[fast hearth]

I cannot switch to another Google account that supposedly has all the progress. When I pressed the "Switch Account" option, it just instantly kicks me out. The only Google account that I can log in is the current one that has no progress at all. Am I doing something wrong?

[left axle]

Does someone slow down the game until everything crashes or the screen goes black?

[prime tangle]

login from start menu?

[vital valley]

Mine is also crashing after entering realms. It just exit the game on its own.

[fast hearth]

Yeah, I even tried switching the account from the Cog logo, but nothing worked

@prime tangle

[vital valley]

And the Sky update is also affecting my other games 🤦‍♀️

[wind pollen]

!thatskybug dont forget to file a bug report for it and wait for a possible fix

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[karmic elk]

gess, This update is the most critical one

[prime tangle]

sad reality of an update, i supposed

[karmic elk]

Imagine the Q@A team test the build and nothing happen and when released to live

[wind pollen]

Also, it can't hurt if you provide your constructive thoughts about the update on #live-feedback. Tho, make sure to still keep it respectful and civil

[fast hearth]

So do I contact the support team for this issue or am I doing something wrong myself?

[prime tangle]

you can try contacting support

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[grim carbon]

probably something tk do with the crashes thats happening to everyone

[fast hearth]

It actually already happened before the update, but I'll try contactinh them

Thank you

💖

[tardy pollen]

Guys how can i do flip with controller? There's an update but idk how to do it properly

[prime tangle]

L2 if i'm not mistaken...

[tardy pollen]

When to use L2? I fly and click L2 but not flip but sometimes work but not everytime.. still confuse

[prime tangle]

it's still new i believe, so it won't register all the time

while flying you press L2

[tardy pollen]

Oh okk thankss

[heavy sphinx]

is anyone else having problems crashing when entering certain areas after the update???

[prime tangle]

it's stated in the patch notes. bug report for now

[frozen jetty]

Hey my friend is having trouble updating their game. They are on an android. When they open their play store to update their game their play store says their game is up to date. Is anyone else having this problem? (Sorry to interrupt your conversation)

[prime tangle]

try clearing playstore cache

[heavy sphinx]

oh ok thank you

[spice ibex]

I updated the game, after that, when I open it, I can't see where I am. The only thing I can see is constallation and friends name. I can tap the other buttons like settings, emotes menu, also control my skykid. But, I just cant see the game. Where am I standing at, my friends and the maps. What should I do? Or am I the only one who has this?

[prime tangle]

black screen?

[spice ibex]

My friend drag me.. everywhere is fine

[prime tangle]

also mentioned in the patch notes. do be sure to bug report to let the devs know

[spice ibex]

I searched in the patch notes but I couldnt find it.. and thank you.

[tame comet]

For anyone having issues with the update, please check the patch notes. Attached are two very known and critical issues with the current update. Please submit a bug report so TGC knows the scope of the issue.

[river sable]

After the update, my graphic became pixel :') is it just me?

Even how many times i change the graphics, it still the same

[waxen edge]

Crashed many times😭

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[sleek torrent]

Ayy, what do you need

[minor hemlock]

How does one check their Sky's patch version ingame?

[true trellis]

IIRC, you can't but you can check on device settings.

[hollow tree]

Not ingame
Settings>apps>sky>version x.x.x (xxxxxx)
Or hold sky app icon>app info

[minor hemlock]

I seee, let me have a look, thank u guys

[true trellis]

AFAIK, we're now on Version 0.14.5 Build 174224

[minor hemlock]

My version is up to date, but Playstore says I last updated in July... that confused me lol

[true trellis]

Google is bonkers sometimes, mine shows 'Last updated July 27'
But you can always check on device settings, just follow the steps mentioned by Nick above

[minor hemlock]

Same date! '0' hahahah guess I'll just have to try out some fixed bugs to reassure myself that it's indeed the updated version

That reminds me abt asking this, can people with different patch version still play together?

[prime tangle]

they need to be on the same build to be able to play together

[wind pollen]

Anyone else using Samsung that crashes upon entering Eye of Eden?

[proud estuary]

mine it is on the last update and since then everytime I try to open the game it crash

[proud estuary]

mine doesnt even load haha

[jovial trench]

Uh can someone help me? :''

[jovial trench]

It's been awhile my sky like this-

[nocturne path]

Ah black screen of doom

[meager mauve]

May I ask when will this problem (crashing game, black screen when open game, map view) be fix?

[wind pollen]

It was mentioned on patch notes, known issue section, that some devices may experience black screen.

[wind pollen]

No one knows, we're regular players just like you and we're not privy to any future patch updates or even the contents within that update. All we can do for now is send bug report/s for it and hope it will be fixed soon

[proud estuary]

Already contact them directly to report my bug 😂 hopefully it gets fixed

[sleek torrent]

Buckle up boys the bugs are coming

[wind pollen]

I just hope the crashes on Eden will be flagged and hopefully, just hopefully, AC lock on TS will be free since some folks are crashing upon entering Eye of Eden.

[sour tendon]

My game crashes at isle

Gets really slow at the midpoint

At least they fixed the instruments

[karmic elk]

!support

[upper sail]

Contact Player Support in-game: Tap the cog menu (top-right corner) ⚙️ → Tap "Support" → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[karmic elk]

Sometimes, you may wanted to contact customer support because you may missed the half of the season if the patch fix is not rush enough

[prime tangle]

My main concern is that, as much as I want there to be a mini update to fix this issue for mobile soon, it might break crossplay for switch as well

[proud estuary]

yes sane Thats my concern, cuz I couldnt do todays missions

[karmic elk]

Well, It was a small price to pay

[smoky anvil]

Do you guys think that if i reinstall sky instead of updating it, the files would be much smaller

[proud estuary]

it didnt work for me, you can try it, I reinstalled 4 times

[prime tangle]

You mean seeing people complaining why they can't play with their switch friends? Not sure if I want to face that

[smoky anvil]

I did that to my other game which was 7gb, and instead of updating it, i reinstalled it, its on the latest ver and is 4gb

I dont wanna loose my account though, idk if facebook binding counts if i delete the game

[supple garden]

is this normal? 🥲

[karmic elk]

If you are one of the developer, Do you rather have Black screen issue that have major impact android gameplay or having minor issue like Switch matchmaking?

[prime tangle]

Still goes back to my concern if you ask me

[karmic elk]

Anyway, I hope they release the hotfix patch ASAP

Well, Quality Insurance Team in a Nutshell

[autumn vector]

is anyone else running into issues where parts of forest(maybe other maps too, but only forest that i know of right now) keep disappearing randomly, and the textures aren't displaying correctly?

Sometimes parts of my character disappears as well

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[prime tangle]

It's mentioned in patch notes iirc, but bug report to give devs more details

[autumn vector]

alright

[hollow tree]

How big is ur sky? Mine only 1.44GB, rather small imo

[true trellis]

File a bug report for it and wait for a fix and/or possible fix. For the meantime, you can try re-angling your camera to "Bird's Eye View"

[karmic elk]

1.18GB

[smoky anvil]

The update needs 2.32gb i think

[autumn vector]

I'll definitely file a report, thanks!

[smoky anvil]

Does it need that much or playstore is just messing with me

Watch me delete over 5gb of stuff and it still wont let me update it

[hollow tree]

I always need to have 3gb+ free space to be able to update, eventho the update is like 140mb only

[smoky anvil]

I hate playstore 😭😭😭

[tame comet]

That's a delta update. For Play Store to update via delta updates, it needs double the app size as free space to add in the edits for that update. Then it would check the file integrity via md5 checksums to ensure the update happened successfully.

[karmic elk]

What about a past case that a Xiaomi user download Sky in a second and open it and it crash

[pallid saddle]

Hello, I am Korean.I then felt a strange and updates today. Bounce back after I got in the wilderness.Iril kweseuteu and candles I did not eat any of the season. And sunlight bouncing after I got to paradise island in the meadow. Bouncing all other maps. Hala, and here is your in Sky. Sky is a good game.

[tame comet]

That has no bearing on how the delta update process happens., They could do a fresh install and still have the same issue, sadly.

[karmic elk]

Well, Google play doesn't use it's Delta Updates™️ to check the intergrity of a new installed app

[hollow tree]

Do you mean Sky app keeps closing/crash?

[smoky anvil]

Can i just delete the game and reinstall it

[pallid saddle]

yes

[smoky anvil]

This is so frustratinggg

[hollow tree]

You can report the issue in #report-a-live-bug

[tame comet]

I think you misunderstood the integrity check I was talking about. It applies the delta update (which isn't trademarked, it's an industry wide practice for smaller update packages) to the current version on the device and checks to make sure the files are exactly the same as the full update. (E.G. 0.14.0 delta update to 0.14.5 should be exactly the same md5 checksums as a fresh install of 0.14.5)

[smoky anvil]

Okay, if i binded my account to facebook, i can get it back right

[hollow tree]

Try clearing more and have 3gb+ free space.. if u already linked ur account i think it's okay to reinstall tho, just use sign in fb next time u login.
Save ur skyID just incase

[smoky anvil]

Okay

My facebook is linked and i screenshoted my ky id

Im so scared rn

YES IT WORKED

Thank you guys smm

[karmic elk]

Well

Congrats

[smoky anvil]

I only needed 1.2gb for the app

[zealous vortex]

but someone there is entering a map and the game comes out of nowhere?

[main wagon]

Anyone still having black screen problem?

[ebon oyster]

Is it alright that my sky account was linked into 2 different account? Facebook and google, each one of those has a different email that I linked with (yes I'm stupid enough to do this when I was a moth)

[amber thistle]

@main wagon yes I'm having that problem

[main wagon]

Anything we can do about it?

[amber thistle]

Only thing we can do is fill out a report

Very annoying

[main wagon]

👌

Is the instruments ui back to old style?

[amber thistle]

Idk

[hollow tree]

It's okay, my sky account is linked to gmail and nintendo. Tho i use same email for both🤔

[ebon oyster]

Mine is different for both

[midnight arrow]

Crashing often after update

[zealous vortex]

Oh ok

Thanks

[simple geyser]

Hello guys Im using Samsung A20 and game always crashed after update. Do u guys also experience this?😥

[prime tangle]

crashes and bugs are to be expected after updates. do be sure to bug report it to let the devs know

[vital seal]

so the patch notes stated that the menu trick was fixed but no mention of instrument trick, does it still work?

[prime tangle]

all menu tricks

and yes, it includes instruments

[vital seal]

ahhh 🥲

[hollow tree]

I think it should be okay🤔 and facebook can be unlinked iirc

[ebon oyster]

Ok thank

[knotty swan]

God, i can't go to elder 5 shrine to finish my cr right now, it just keep crash

[viscid terrace]

How much is the download size of new update?

[tepid hollow]

Same :'(

[tame comet]

If your device supports delta updates, 140Mb

[hollow mountain]

I cant update the game..it says this app isnt compatible with your device anymore

Android 11
Snapdragon 845
64bit
Whats the problem?

[tame comet]

#android-questions message Give the second option a try. Sometimes Google Play CTS gives issues with some devices and clearing play store, play services, and play games data can fix this issue.

[vivid wave]

My game is crashed whenever I hit the in-game screenshot button, anyone else got this problem? I use android

[hollow mountain]

Didnt work

[shadow aurora]

I'm sorry but what are the improvements made for controllers used with Android devices? Because I still can't do simple things like check my quests or zoom in and out using the controller like you can on the switch

I am disappointed ☹️

[bitter aurora]

anybody crashing upon entering the tunnel to prophecy?

[midnight arrow]

Yes

Its crashing

[bitter aurora]

[midnight arrow]

Also crashing when trying to enter Wasteland through the storm

🥲

[hollow tree]

Curious, what controller are u using? And android version?

[still elm]

i guess am not the only one who keep crashing

[shadow aurora]

Of course I'm using the latest Android version Android 10 for me and just a standard Xbox One x controller

[bitter aurora]

just tried forest, it's crashing as well ( i barely entered)

[graceful mango]

what is this broken update 😭

[viscid terrace]

Is there any device which doesn't support delta update?

[tame comet]

Some might. You never know with how badly segmented Android is

[reef rover]

How am i supposed to do quests as soon as i enter wasteland my game crashes 🤷‍♂️

[midnight arrow]

Same

[fervent stone]

About the black screen and crashing bug after update 174224
#questions-and-help message

[karmic elk]

It won't work for User.

Those issue are not fixable by user

[atomic palm]

I have game crashes when trying to enter wasteland....I couldn't complete the quest, is there any way?

Please tgc....fix it hurry😭

[karmic elk]

Due to the Vulkan issue that cause game not rendering the 3D world and only render the OpenGL (UI)

[karmic mesa]

That

It's Vulkan

[karmic elk]

[karmic mesa]

I saw it coming >_>

[karmic elk]

It was not fixable by user and only way to fix it is TGC doing magic voddoo

[karmic mesa]

||Beta||

[fervent stone]

Ik but there’s nothing else I can suggest and this is what I got as response from TGC staff. Need to wait for a fix anyways.

[karmic mesa]

The S7 showed a black screen in beta and now after the update it is black in live as well

[karmic elk]

But with many GPU effected

Here's the List of Effected GPU with black screen problem:
Adreno 630
Adreno 540 or Mali-G71 MP20 (Bug was appear on Galaxy Note 8)
Adreno 610
Mali-T880 MP12
Mali-G72 MP18 or Adreno 630 (Bug was appear on Galaxy S9)
Adreno 505
Adreno 506
Adreno 510
Adreno 512
Adreno 530
*Please note that updated Vulkan Version are safe from the bug

From High End One's to Low end one's

[heady wharf]

My sky is just black screen 😭

[karmic mesa]

The S7 I have has the SD 820. So you can add Adrano 530 to the list

[karmic elk]

I don't know why but 610 have that issue but my phone is 610

And it works flawlessly

[karmic mesa]

It's literally the vulkan version

Your's is updated

[karmic elk]

[karmic mesa]

If they don't plan to fix it then they need to raise the Vulkan requirement

[true estuary]

Why my sky just black screen

[karmic elk]

Bug

[karmic elk]

Is every GPU Vulkan version are same?

[true estuary]

Ok ty

[karmic mesa]

No

It's decided by the manufacturer

Or age

[karmic elk]

If they raise it it will have a ton of back lash

[amber thicket]

how to report bug in this server?

[karmic mesa]

Yup

[karmic elk]

People will quit the game

Or buying iPhone of Nintendo Switch instead

[hollow tree]

#report-a-live-bug click the flame reaction there

[amber thicket]

but i cant type it

[hollow tree]

Click the flame reaction

[karmic mesa]

The bot will DM you

[devout abyss]

Uhm everytime i was in vault, my phone became so laggy. But after the update it's became more laggy and it's always force closing, i still have some storage left..

🥲

[untold barn]

Same

[maiden burrow]

Yes after the update, my phone away crash when i teleported to my friend or cut scene. Idk how but i did it 10 times

[tepid hollow]

Is it possible to still play in the older update ?

[hollow tree]

U might get forced to update eventually

[tepid hollow]

🥲🥲

[devout abyss]

Rip my potato phone

[maiden burrow]

Yes rip my phone

[amber thicket]

thank you so much. im loosing my hope to cr and finish task because the bug

[fathom oasis]

I haven't been able to enter a single world since yesterday. Please fix this problem!

[reef rover]

So i guess i won't be able to complete my quests today ?

[fathom oasis]

I think so 😭

Like me

[random cradle]

i can only vibe in home today i guess

[reef rover]

Well then atleast tell me if i can get those seasonal candles somehow later on ?

Through CS .....?

[fathom oasis]

🤷‍♂️ I realy don't know what to do now? Hope they're fixing the bug,soon

[surreal pelican]

Anyone still got the black screen?

[prime tangle]

About the black screen and crashing bug after update 174224
by Emma
#questions-and-help message

[fathom oasis]

I did all oft that,but its still crashing 😭😭😭

[prime tangle]

Have you bug report? I am but just a player

I know it sounds petty, but bug report helps let devs collect more data

[sand depot]

I updated my sky today but it kept crashing

[hidden charm]

I cannot enter the valley and trials and vault...

[prime tangle]

Bugs and crashes are to be expected after update. Do a bug report for now

[hidden charm]

Im soooo embarrassed

It that problem appear only for me?

[prime tangle]

Dear, didn't they already told you in qnh?

[fathom oasis]

I'm an player,too 😅

[fathom oasis]

How could I write a bug report with all the data theyre need 👉👈

[hollow tree]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[prime tangle]

How to report bug on Discord, by Mirian
#questions-and-help message

[fathom oasis]

THX

🤔But I cant poste it 😅 I'm not allowed to

[prime tangle]

React to the flame, then skybot will DM you

[fathom oasis]

🤦‍♂️ I'm so...🤣🤣 THX I'll try

[sleek torrent]

Don't expect a single candle from CS, I missed the ultimate last season because the game got stuck at TGC logo, the CS didn't do a thing and they literally told it's my problem I can't play. They also hinted me to spend like $30 on seasonal candles. But yeah no harm in contacting them

[vagrant peak]

Oh my screen ！

[karmic elk]

It takes two year's to having this a thing

[prime tangle]

About the black screen and crashing bug after update 174224
by Emma
#questions-and-help message

[shrewd agate]

Does anyone can candle run after the update? ( Asking for the low spec phones)

[reef rover]

Ok so cause of the update i couldn't do my quest and now i won't even get a compensation noice
And
Cause of this i won't be even able to get my Ultimate Seasonal rewards

[vagrant peak]

Thanks！

[bold nacelle]

hmm... has anyone used a samsung phone that notices that the usb connection keeps crashing out of the game like me?

[prime tangle]

usb?

[bold nacelle]

I don't know, it's like this

[prime tangle]

I'm afraid i don't understand

[bold nacelle]

:< It keeps notifying me during game play

Huhuhu

[prime tangle]

were you playing while charging?

[heavy compass]

oh yes i see, i had the same problem

[bold nacelle]

How to stop it...

[heavy compass]

i haven't found a solution to it yet

[bold nacelle]

it keeps knocking me out of the game

The special thing is that I don't have a charger when I play the game, but it keeps showing up and it knocks me out of the game

[queen ingot]

Blinking max

[maiden plaza]

!thatskybug

[upper sail]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug
You can also read more detailed instructions in the link below!
#questions-and-help message

[prime tangle]

please delete this

[queen ingot]

Yeah haha

[young magnet]

This happened In sanctuary and forest too

[queen ingot]

Owh sorry I just thought this is cute tho

Btw how should I delete the video

[prime tangle]

mobile? long press your message

[prime tangle]

not only it's spoiler, but it kinda hurt my eyes a bit, sorry

[icy fossil]

My game got black screen,is this bug or my phone is too old that I couldn't play this anymore?

[gusty gyro]

Anyone's crashing on Android?

[prime tangle]

About the black screen and crashing bug after update 174224
by Emma
#questions-and-help message

[young magnet]

I cant even take screenshot

[queen ingot]

Spoiler? Hrmm

[prime tangle]

!spoilers

[upper sail]

The community generally agrees that the following things are spoilers:

• Anything after the door to Eye of Eden (but not the word "Eden"... might as well spoiler tag "shofgouaoasif" )
• What the 8-player puzzle unlocks
• Anything in the secret levels including what they are (||office and switch area||)
• Beta content is not allowed outside beta channels, even with spoiler tags. (This includes beta content that is not live or not meant to be accessible)

[autumn kelp]

Is the problem of crash solved?

[whole juniper]

I think haven!

[fast hearth]

Is there a solution for the black screen?

[hollow tree]

Someone already answered ur question in #questions-and-help
Only developers can fix it

[tame comet]

The bonus for black screen compared to the crash is: you can still have a friend lead you for dailies and such.

[sleek torrent]

Crash will make you think about life, take a few deep breaths, make a new decision, move to the Himalayas and live as a monk.

[gloomy lintel]

why Sky is trying to sabotage themselves with such bad updates?

[icy merlin]

I have a question, how do I update? I can't find the update, or I'm blind

[gloomy lintel]

bro dont update yet.. is the worst update I have seen in a long time..

[icy merlin]

Yeah but... I can't join anyone without update

I'll take my chances 🥲

[gloomy lintel]

ah.. right.. umm go to the playstore (?)

[icy merlin]

Yee

[gloomy lintel]

do quests first and then update xd

I think almost all maps are bugged

[icy merlin]

I did quest already, I'm good with that

Well almost all

[gloomy lintel]

okok ahaha then good luck xd

[icy merlin]

Oh wait I'm dumb, I had auto update on

Thanks tho!

[sly dove]

I cant see anything help

[gloomy lintel]

ahahaha xd yeah youre welcome

[gloomy lintel]

F

wont be able to play for a while..

[sly dove]

Yeah

[gloomy lintel]

as I said, worst update ever..

[chilly ocean]

Bug after update and many people got this

[sly dove]

My friend had to help me with dq

[chilly ocean]

Have to wait for next update(as far as I know)

[cerulean horizon]

😫 i can't go vault

[gloomy lintel]

tgc is tired of working on sky, maybe want to kill the game xd

or players.. well.. the same..

[young basin]

I crashed the game when I entered map 6😭😭😭😭

Is anyone like me??

[cerulean horizon]

Me too.

😩

[young basin]

There was a quest on map 6 today and I couldn't get in

[hidden charm]

I cant start the season quest

When season quest start, the game immediately forced to end😭😭

[tropic osprey]

Nice, after the update, my potato phone will always crash after entering the vault. In general, the framedrops are now much more noticable and will always lead to a crash now.. sadly

[prime tangle]

bug report is all you can do now unfortunately

[proper sleet]

Can ur other friends see u even though ur screen is completely black?

[prime tangle]

yes, they can help drag you around

[cyan mortar]

ooohh so only android users are having problems?

[prime tangle]

black screen? mostly androids

i don't have the issue myself, but it is concerning

[cyan mortar]

my game also crashes when i go to vault lol

[proper sleet]

Yea i dont have the black screen problem, but have a bad crash when entering map

Just chilling at home

[prime tangle]

maybe ask a friend to go to a specific location then you tp to them (if you want to collect the purple light)

[cyan mortar]

hopefully this will be solved before reset again. huhuhu because the sc

[proper sleet]

But usually this problems that make me rest from my everyday cr haha

[dusty vector]

Has anyone that have a black screen issues got a solution? 🙇🏻‍♀

[prime tangle]

it's not something you can fix unfortunately

[dusty vector]

Oh okei

[prime tangle]

let the devs know, especially about your device info

[plush reef]

What happened @ @

[prime tangle]

About the black screen and crashing bug after update 174224
by Emma
#questions-and-help message

[neat ridge]

The type of Samsung s7 will crash while changing maps except for prairie after updating 174224.

[prime tangle]

be sure to include it in your bug report

[modest oracle]

Same 😭😭 crashes so badly

[fast hearth]

Yes same here and for some reason, when I wave to a friend for the daily quest it doesn't seem to work

[prime tangle]

wave to a friend quest has always been weird. make sure you're not doing it on the constellation stone at home tho

[languid kite]

Is there a way to enter the vault without crashing?
I think its already 10 times or more i crashing

[balmy forge]

Yo am I the only one whos game crashes whenever I go into Vault?

[prime tangle]

About the black screen and crashing bug after update 174224
by Emma
#questions-and-help message

[languid kite]

I think most android user crash when ever go to vault lmao

[prime tangle]

if you wish to collect purple light, have a friend go to archive and tp to them. it kinda helped for my friend

[languid kite]

I see
Thank you

[crimson mist]

My Samsung S10 just can't play sky. It crashes when I go into most the levels

[wide locust]

AM I THE ONLY ONE WHO CANT EVEN SCREENSHOT IN GAME OR EVEN CHANGE QUALITY AND THEN GETTING KICKED OUT FROM THE GAME????

[languid kite]

Update:
I did entered vault, but then its crashed

[mellow prairie]

My game is crashing right awayy 😫

[strong magnet]

Vault crash

What I do?

[languid kite]

I think vault elder "kinda" hate android player idk why

[mellow prairie]

Crash in Cave of Prophecy, crash in home, crash in valley

[strong magnet]

Same @mellow prairie

Mine too

[languid kite]

Android: crash, crash everywhere

[wind pollen]

I am using Samsung Note 10 Lite and it's been more than 5 tries now since I tried going to Vault and game keeps crashing. I've also noticed game crashes because of the flickering graphic texture.

So I did some experiments, and tried to go in by angling my camera into 'Bird's Eye' View and I was able to complete 1st floor of Vault, including completing "collect purple light" quest. However, game keeps kicking me out once the elevator lifts me up to 2nd floor.

For context:
Refer to this image when I said 'Bird's Eye' View

[wind pollen]

It's worth a shot to try going in to Vault with this method, but still don't forget to properly file a bug report for the crash 🥰

[languid kite]

I try it
And seems sky still hates me (samsung Tab A)