questions-and-help

[rain acorn]

thank you so much yes!!

[young wigeon]

Yeah but the 2nd in performance won’t be coming back as a TS right?

[keen escarp]

Neither will, actually.

[young wigeon]

Thanks!

[thorn rune]

I could have sworn I saw the ear muffs and yeti horns on insta post showing them in dif colors, was that an edit or something¿ I'm not seeing the little dot next to them on the closet

[keen escarp]

Either an edit, or an image with beta content, or maybe something from the chinese version. Nothing that's currently available in the live version for sure.

[timber cargo]

anyone got a whole jar white yet-

[hearty mica]

Was it any different from yesterday?😭

[rain acorn]

it usually takes 3/4 runs and getting lucky with white plant spawn rates

if anyone wants this:

Dye Plant Location Information by Keru:

#questions-and-help message

[misty rose]

In my experience you find more white at Prairie Peaks. Just carry a fire prop with you to recharge cuz area is huge

[timber cargo]

the flight area?

[rain acorn]

the moments area

[past vale]

where did my messages go

i just had a question answered and 100 messages just vanished

[hexed plume]

Probably the bot ate them because it contained filtered words

[past vale]

all words were sky related

maybe i was in the wrong chat?

[hexed plume]

Probably it contained auto filtered words. Try to reword your message. Some often innocent words were misused in the past by "creative" users.

For example:
Why "Handsome Man" is banned by Alex (Mod)
#general-sky-discussion message
If you're still struggling with it, #contact-the-mods for assistance

[keen escarp]

Try resending it, and avoiding any words that could be bad in different context, the filter is not clever enough to check which chat you're in as far as I know.

[past vale]

i double checked i posted it in a different channel

[past vale]

i posted something in season chat and thought i was still in help chat

[clever eagle]

when are these guys leaving

[rain acorn]

!specialvisit

[sturdy glacier]

From <t:1736755218:F> to <t:1737964789:F> a group of past Seasonal Spirits is set to arrive and add extra energy to the start of the new year!

🔍 More info : https://bit.ly/PatchNotes0275 & #news message

[minor terrace]

What colour dye cna we get so far?

[kindred yew]

I was abt to ask that too

[rain acorn]

from farming you can get red, yellow and white
but buying up the spirit trees can also give you different colours

[kindred yew]

What realms are the dyes in? I haven’t had time to explore much cause of work T^T

[rain acorn]

Daylight Prairie only rn!!

for more info :

Mini Dye FAQ Guide by Keru:

#questions-and-help message

Dye Plant Location Information by Keru:

#questions-and-help message

[wise condor]

I have a question. If I buy seasonal candles through the website store, can I buy them again or will the offer disappear?

[timber cargo]

at what times do dye plants reset

[rain acorn]

on the hour every hour

[timber cargo]

ah

[wise condor]

-.-..?

[spark garden]

yes, you can buy them again

[timber cargo]

no mean face, u can buy as many as ur bank account allows

[rain acorn]

people won't reply if they don't know the answer or are busy have some patience here please

[misty rose]

Seasonal Candles pack are not a one time thing, you can buy as many as you want

[restive plank]

anyone know the locations of the dyes today? 🎨

[spark garden]

@restive plank

[rain acorn]

hasnt changed since yesterday

Dye Plant Location Information by Keru:

#questions-and-help message

[half crescent]

does anyone know the location of the eden dyes or is that not unlocked yet?

[rain acorn]

the only realm available for dyes is prairie for now until future quests unlock

[cedar sleet]

Wow that’s amazing with this emote😤 ! Why I never used my brain 🧠 ?
Thank you for this information my dear brother

[wise condor]

Oh yes I understand that. Anyway thanks for the help. And you are answering someone while I asked the question so I didn't see a problem in charging

Thank you again

🤓👍🏻

[nova echo]

How many jars you receive when you buy it from spirit?

I mean seasonal not guide

[shy oasis]

I’m still getting the red dot on my friends’ notifications, but I already cleared them all. Is this something someone who has been blocked be able to do?

[rain acorn]

i'm assuming it's 3 jars per jar node in a tree
though I'm only speaking from unlocking green jars so idk if other colours are a different amount

[hexed plume]

Blocked friends can send light or hearts, try to check them ^^

[wraith citrus]

Where are the season quests?

[timber cargo]

spirit next to daily area portal

[wraith citrus]

Ah, I meant the daily seasonal candle quests.

[polar pebble]

are the dye plants scattered around randomly? and are they in every realm?

[rain acorn]

just prairie

Dye Plant Location Information by Keru:

#questions-and-help message

[timber cargo]

scattered randomly yes, but only prairie for now

[misty rose]

What's your starting point? old home, nest or aviary?

[wraith citrus]

Aviary

[misty rose]

If your starting point is Aviary then the spirits that give the dailies poofed due to a recent bug. To fix just reload the area by entering any other place like a shop or the cafe and go back

[lone tiger]

When will the visiting spirits leave?

[rain acorn]

Daily Quests by Clement and io:

#seasons-events-chat message

You can redeem at the statue in old home or by clicking on the spirits around the cafe

[rain acorn]

!specialvisit

[sturdy glacier]

From <t:1736755218:F> to <t:1737964789:F> a group of past Seasonal Spirits is set to arrive and add extra energy to the start of the new year!

🔍 More info : https://bit.ly/PatchNotes0275 & #news message

[cunning patio]

Does the new season have a shop where we can use the seasonal candles on?

[rain acorn]

you can use them on the seasonal spirits in aviary

[lone tiger]

Thank you!

[cunning patio]

Oh alright

[broken kelp]

Same

[nova echo]

I want to buy blue jar

[broken kelp]

Also can someone help me with the spirit in the golden wasteland?

[rain acorn]

blue jars can be obtained from the greeting shaman but only for the first node with the season pass and the second regular node.

[rain acorn]

try #looking-for-group-live

[wide bison]

Hello everyone! I just bought the season pass for my friend and for some reason it won’t appear on the friendship menu. What do I do?

[serene mortar]

anyone else getting server errors 😐

[rain acorn]

how long have you been friends with them in game for?

[wide bison]

About a week

[wide bison]

I do all the time

[serene mortar]

I meant like at the moment, im trying to do dailies in gw and constantly getting them

[rain acorn]

hmmm
gifting is a bit buggy atm i hear
both of you try restarting your games? what platforms are you both playing on?

[wide bison]

I’m using iPhone and he’s using PC

[little hollow]

i play on PC Steam and she plays on Android

[wide bison]

Oh hey :DD

[craggy zephyr]

is the dye deal the same as yesterday, 4 red 3 yellow 1 white

[little hollow]

if its a bit buggy why do i see people sharing bundles normally while we can't? or is me playing on PC has anything to do with the issue?

[zenith crest]

Which area are the colors on today?

[rain acorn]

sometimes it's just buggy sporadically.
a few other people have messaged in here regarding the same thing though i didnt see if there was a sure fire fix
So dw it's not just you.
I'm assuming this icon isn't showing up in your friend tree menu at all correct? (obvs with the current season not 9cd)
and that you meet the criterea of : friends for 3 days, the recipient doesnt have the pass already

[white oxide]

help, where is the music hall in aviary

found it

is the cello available?

[wide bison]

Yes exactly the icon is not showing up there neither on the gift shop above the fist bump emote

[little hollow]

oh yeah this is the problem so is that gonna be fixed any soon what should we do about it exactly? she already paid so im making sure this can be fixed asap

[white oxide]

i cant find the cello in the hall 😓

[teal island]

there are dyes in all of the realms everyday??? i just checked prairie and there are still dyes there i thought today would be forest

[misty rose]

Only prairie for now

[tropic venture]

Perhaps if you can switch devices try that? I had a friend gift it to me yday (ios-android) and it was fine

[zenith crest]

Wait they’re really gonna wait to put it in one new area every two weeks? I’m not buying the pass then, that’s psychotic

[little hollow]

so if i logged on using my steam account on a phone theres a chance it will be fixed?

[misty rose]

Are you using the same device you used to buy the pass btw? did you have a season pass for yourself before getting an extra one?

[tropic venture]

That's... Literally how seasons work😭 it's a new whole mechanic, ofc it's gonna be a slow burn. Feel free to leave feedback at #live-feedback though!

[rain acorn]

all i can advise really as someone that isn't staff is to try restarting your games, clear your cache (mobile), and if you can try on different devices (like maybe mobile to mobile). I was personally all ok with switch.
if you still run into problems contact support in game (it'll take maybe a week or two for a response as with first few days of season there's always an influx of support messages)
being able to gift passes continues through future seasons too if you don't use them now

buggy issues always arise but at the start of seasons they're always a lot more prevalent and worse, i apologise that you're encountering frustrating issues tho ik it can be a pain in the neck ❤️

[misty rose]

You don't need a pass to get all colors, they are tied to the progress of the seasonal quests and like every other season they release every few weeks

[wide bison]

I didn’t have any season pass before that. And I’m using the same device android

[misty rose]

Then what you bought was a pass for yourself

[wide bison]

I bought the packet for two extra friends

[icy delta]

Oi oi! Anyone that knows if it’s only possible to collect dye from Pararie? Or should we be able to do it in every realm now? Or do we ”learn” to collect in each realm through the season quests?✨✌🏻

[misty rose]

And are you sure you are using the same device you bought the pack on?

[rain acorn]

only prairie, and yes future realms will unlock with the quests

[honest plank]

Yes, no, yes in that order ^^

[wide bison]

Yes like I said

[icy delta]

Awesome thank u

[wide bison]

Thank you so much ^^

[rain acorn]

!support for if you need any instructions regarding contacting them ❤️

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[dapper hamlet]

Thank you! This is what I needed to know. Looks like I’ll have to replace the iPad I started playing Sky on in early 2020.

[little hollow]

alright thanks very much for your help and time :) we will try all of the solutions you provided and hope for the best

[rain acorn]

good luck!!

[pliant moat]

Who provides help here? Is it TGC or just us helping each other?

[dire gulch]

you can get a randomized music spell somehwhere in the music hall but i cant find it, where is it?

[kindred yew]

How much dye can we collect a day?

[fair robin]

Yeah js checked non available

[rain acorn]

just us helping each other

[rain acorn]

4 red, 3 yellow, 1 white

[fair robin]

Okay let me try!

[tidal spear]

Why is the no team Isle... Isle under representation...

[restive plank]

anyone got a single white dye yet?

[restive plank]

where are you finding this many?!

[worthy hornet]

Dows anyone know where the season spirits are? The ones with the cosmetics

[rain acorn]

you have to do multiple runs of prairie
this is just the daily cap for them

[shut knot]

it was for the tournament of triumph event last year, which only had prairie, forest, valley, and wasteland

[vocal flame]

It takes multiple dye runs to get the full amount, which can take several hours

[vocal flame]

Aviary Village out in the open

[tidal spear]

Isle aint even got any colours man...

[rain acorn]

only prairie has dye plants for now

[tidal spear]

but not Isle. No isle dailies... No isle team.

[rain acorn]

thank you

[tidal spear]

My father: The Isle elder feels left out

[shut knot]

isle is the tutorial map, most things aren't meant to happen in that map

[fair robin]

They are not really customised just black mode with a themed grey colour palette all apps become greyish green and it's an android phone Samsung a23

[brave gulch]

approx how long would it take to max out the amount of idle wax (just the bonfire spaces not things like grandma and geyser)?

[brittle mango]

hii can i get help w . the stupid seasonal spirit please

[tropic venture]

Best to ask in #looking-for-group-live

[brittle mango]

OH thankyou!

[keen escarp]

I don't know then...

[minor crater]

Is there a way to delete dyed clothes? I didn't like the colour after going out to the sun lmao

[teal island]

where can we mostly find white dye? we couldn't even find half

[keen escarp]

You can overwrite them with other dyes, and you can select the base colour to wear any time, but I'm not aware of any way to directly delete them.

[keen escarp]

The highest percentage is in prairie peaks as far as I know.

[vapid stratus]

Can we dye base color of this season's ultimate cape?

[sturdy obsidian]

Is the colored dark plants in prairie still today?

Also will they be able to be obtained even after the season ends?

thank u

[dull shell]

Asking for a friend, is the Moth Cape dyeable, and if so what parts?

[hoary coral]

is there a way to replace colors

is there a max to the amount of color presets you can have

[vocal flame]

Yes it is dyeable! I believe only the inside part can be dyed

[misty rose]

Two slots + the original

[hoary coral]

the MOTH cape like the one you buy with $10? no. but the brown cape you start with you can dye.

[rain acorn]

you cannot change out dyed options you've done for now tho!!

[hoary coral]

aw

[dull shell]

XD oh I totally forgot the newbie cape is called a moth cape xD I meant the bought one yes lol! Thank you!

[hoary coral]

whew

[frosty pasture]

Hello guys, which colors can be farmed today and does anyone know in which realm i can find the plants?

[novel fjord]

I feel so silly is there a place where I can see the grandma hour timetable

[sturdy glacier]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[rain acorn]

Dye Plant Location Information by Keru:

#questions-and-help message

[frosty pasture]

Tysm🫶

[slim kindle]

am i tripping ? is this changing like at all

[pliant snow]

!concertwhen

[sturdy glacier]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[waxen pewter]

When will the ts group leave?

[topaz talon]

this might be a silly question but where are neck accessories in the dye workshop? i've gone around it like 5 times searching, am i missing smth obvious or are they not there

[hallow nacelle]

why are all routes to wind paths blocked for me?

[elfin zodiac]

!specialvisit

[sturdy glacier]

From <t:1736755218:F> to <t:1737964789:F> a group of past Seasonal Spirits is set to arrive and add extra energy to the start of the new year!

🔍 More info : https://bit.ly/PatchNotes0275 & #news message

[hollow nexus]

!aurorawhen

[uncut mango]

You have to finish season of flight quests to open them

[elfin zodiac]

!concertwhen

[sturdy glacier]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[hallow nacelle]

oh :-[

[hollow nexus]

oh thank you

[paper nebula]

Is there any guide pics of locations for dye plants?

[cursive lantern]

I don't think there is a spot. I've been running outside to change those.

[waxen pewter]

Thank chu

[ruby snow]

Helloo, is there anyother place like the grandma where u can get wax? Oh and the time please, tyy

[void falcon]

Is it possible to find clothes like these in game? Or could you possibly make some?

[waxen pewter]

You can go to geyser to get wax as well

!geyserwhen

[sturdy glacier]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>

[sage crest]

Why do I have 363 candles on my switch but when I play on my ps5 I only have 200

[paper nebula]

Is the dye plant obtainable daily? Cuz im tryna get them but i dont think my color candles are increasing

[elfin zodiac]

did you purchase candles on your switch?

[ruby snow]

Yess thank you soo much, do u perhaps know about the "crab" one as well?

[sage crest]

Yes I bought the exclusive pack thing

[cloud dagger]

Where can you find how many hours your account has on sky?

[elfin zodiac]

!candleswherebruh then that's why there's a discrepancy

[sturdy glacier]

🕯️ Candles purchased on Nintendo Switch can only be seen and spent when playing on Switch.
🕯️ Candles purchased on 📱 other devices can not be seen or spent while using Switch.
This applies to regular candles, seasonal candles, and candles that are part of IAP bundles and gift passes
Read more ➡️ https://bit.ly/SkyHowCandlesWork

[sage crest]

Well that's silly lol

[elfin zodiac]

nintendo policy

[sage crest]

Ty

[waxen pewter]

No this is the first time I have heard of it

If you meant the turtle, it is also suited in sanctuary islands

[hexed plume]

Did it work? I did some digging on the internet and some Samsung S series users assume it can be a hardware failure as well that it can't store those videos.

• Try to check whether a third party screen recorder works. (Built in screen recording feature of Android or AZ Screen Recorder from the Play Store). If that doesn't work either, bring it to a repair shop or return it if it's still under warranty.
• If the screen recordings by other apps are saved, try to install Google Play games app 🎮 from Play Store, and give all storage and photo permissions to read and write all photos (not only a certain ones, important) because in-game screen recording is somewhat a Google related feature.

[waxen pewter]

!turtlewhen

[sturdy glacier]

A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢

☀️ Event times: (These timestamps are in your local time!)

<t:1730710200:t> 》<t:1730717400:t> 》<t:1730724600:t> 》<t:1730731800:t> 》<t:1730739000:t> 》<t:1730746200:t> 》<t:1730753400:t> 》<t:1730760600:t> 》<t:1730767800:t> 》<t:1730775000:t> 》<t:1730782200:t> 》<t:1730789400:t>

[ruby snow]

Ohh, huh is that soo, i swear an uber took me to one once

[ruby snow]

OHH YES turtlee!! Thank you so much

[ruby snow]

It's happing rnn ahhhhhh

[hexed plume]

Sanctuary Turtle Guide by Velvet
#seasons-events-chat message

Sanctuary Turtle Tips by Tib
#questions-and-help message

[tribal cobalt]

Is there a mass list of all dyeable items and pictures of their color variations?

[dapper isle]

First one, yes
Second, I think no

[tribal cobalt]

wheres the list pls?

[dapper isle]

https://sky-children-of-the-light.fandom.com/wiki/All_Dyeable_Cosmetics

[tribal cobalt]

Ty!

[hexed plume]

Of course the pictures are practically impossible. That would create an immense amount of variations. There are already hundreds of cosmetics in Sky, multiple that with the available colors, and then multiple it again, because you can dye things twice 👀 🖌️
Probably a website will have such a function to preview dyes in the future

[dapper isle]

We're probably not going to get a mass group of pictures anytime soon, but you can go to #outfit-requests and ask to see variations of specific things

[brave kestrel]

Do we have a location chart for the dyes yet?

[distant ember]

Is there a limit to collecting red and yellow dye?

[hexed plume]

Nope, they change every hour and today's hours don't match with yesterday's locations

[spring nebula]

Is anyone available to help me get my daily’s done?

[hexed plume]

4 red, 3 yellow, 1 white is the daily farming cap 🧢

[distant ember]

Cause i tried collecting these but it didn't let me when it gave me the button to allow a butterfly to land on my hand.

[brave kestrel]

I see that's not so cool and hard to do a chart then, ty tho

[hexed plume]

Ask in #looking-for-group-live for in-game help

[spring nebula]

Thank you (ﾉ´ヮ´)ﾉ*: ･ﾟ

[fast dune]

perhaps one of these (images from wiki)
unfortunately not a totally accurate portrayal but its as close as it gets

[hexed plume]

It's a bug. Deep call also collects those butterfly dyes!

[distant ember]

I didn't know till i deep called when i was in prairie peaks

So the other dyes will be available when the quest is available?

[waxen pewter]

How many days can I miss this season?

[old jolt]

So how do collecting these dyes work?

[gloomy bramble]

do you have the season pass?

[topaz talon]

i'm on switch and when i go to the dyeing place i can only dye my cape - i try pressing all sorts of things and i can't change to pants/accessories :c
is anyone else having the same problem? what am i doing wrong lol

[thin gazelle]

can someone help me with the pleaful parent daily quest i keep dying 😭

[cursive lantern]

Are you sure the other items are dyeable? If they don't have a droplet next to them in the closet then they won't show up in the dyeing menu.

[timber cargo]

interested in what exactly

[topaz talon]

OH i see thank you so much!!!! i am a fool

[cursive lantern]

Please delete this. It is not allowed here.

[waxen pewter]

Nope

[cursive lantern]

I recommend asking in #looking-for-group-live for someone in game to help you complete the spirit. 🍀

[gloomy bramble]

not sure if its accurate or not , but this is no season pass + if you want ALL free items
(sky planner)

[old jolt]

So I went back to prairie where I got the red and yellow dyes and there were some spots there. Where in the other realms do I find other dyes?

[waxen pewter]

What did that person even share?

[cursive lantern]

They are only availabl in Prairie for now

[old jolt]

Ah oki

[waxen pewter]

Oops I missed one day due to exams. Can I still make it?

[timber cargo]

theres plants all over the place that u can burn, theyre like the regular ones just more colorful, with looooong vines,m. once u burned them butterflies appear, if u do the butterfly emote or deep honk u collect the dyes they carry.
right now they are only in prairie

[fast dune]

this is such a weird request but can someone equip the big nesting furnace and check if theyre getting server errors

[timber cargo]

no clue, i thought they want to share spells or something

[old jolt]

Are they only in that side area of prairie? Where the cozy fire is?

[gloomy bramble]

im not sure...
towards the end of a season theres usually a "double light" event where you get an extra seasonal candle, but idk if itll be enough

[waxen pewter]

Same here. But now I understand, and I cannot say

[fleet folio]

theyre a hacker trying to scam people into losing their account, just report them and block

[thin gazelle]

thank youu

[cursive lantern]

I did some math here
Season of Radiance Currency Calculations by Stoat
#seasons-events-chat message

Basically without the pass you miss some days if you skip the dye jars at the vey top.

[waxen pewter]

Ok. Whom to report for skycord?

[timber cargo]

oh wait true, the cape shouldnt be available yet. theres a suspicious amount of dye too

[fleet folio]

#contact-the-mods

[waxen pewter]

Ok. Maybe I will have enough by then. Thankchu

[waxen pewter]

Thankchu stoat

[waxen pewter]

Oh ok. Thankchu . Will try to contact

[old jolt]

Are they just in that side area where the fire is?

[misty rose]

No server errors for me on Ipad

[pseudo valley]

Hello. How much is the cape in the Radiance quest tree? (The leaf one.)

[hollow kettle]

Where can I find a place like this in valley ?

[fast dune]

we dont know until its available

[pseudo valley]

Citadel, on top of the arch when you first enter

[timber cargo]

theres some in sanctuary, some near the temple, some inside the caves, some near the bell towers. and A LOT in prairie peaks

[old jolt]

Ah ty ty

[hollow kettle]

I know that one, it is the only one?

[waxen pewter]

Where did color plants spawn today? Or do they spawn all realms? And what are their timing?

[thin heron]

Where are the quest spirits in aviary rn???

[timber cargo]

which

[fleet folio]

they spawn hourly, same as yesterday theyre only in prairie until the next quest which might unlock more locations/dyes

[hollow kettle]

Only in prarie for now, we have to wait for the second quest to get a new location

[fast dune]

if you have aviary set as your home and just started it up, reload the area. its bugged

[waxen pewter]

Thankchu @fleet folio @hollow kettle . sorry for ping

[keen escarp]

They spawn in prairie, all the time. Keru made a guide here #questions-and-help message

[waxen pewter]

Oh oki . Thankchu

[uncut mango]

A bit outdated but you can check them here
Message Shrine Locations by Clement: #questions-and-help message

Wiki must have a page on locations as well so you can check that as well

[hollow kettle]

No worries !

[fast dune]

me and cozu got them on switch and pc, the furnace is cursed

[hollow kettle]

Thank you

[rancid schooner]

hi everyone! what's the staff thing in aviary that says "x days to go" sometimes? now it currently says "10 days to go", i'm not sure what it means though

[fast dune]

!fireworkwhen

[sturdy glacier]

On the first day of each month, join the flock of Sky kids for a firework show that moves through the Aviary Village and into the sky!

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730721600:t> 》<t:1730736000:t> 》<t:1730750400:t> 》<t:1730764800:t> 》<t:1730779200:t>
❗ Meditate at the shrine near the realm gates to join. See quest completion requirements to participate below!
🔎 More Info: https://bit.ly/SkyPatch0235

[rancid schooner]

ohhh that's so cool actually!!

[radiant thorn]

#screenshots-and-videos message
Capeless has crab immunity?? So, crabs and krill don't take us to the dark room?

[old shoal]

Guys when I buy a season pass for 3 people and I have no one to give the third one to, will I still be able to use that third pass next season for a friend or does it only count for the current season?

[radiant thorn]

Turns into next season pass

[old shoal]

Okayy thank uu

[hallow echo]

Capeless is immune to everything except wl, wingbuffs and eden pnr

[radiant thorn]

Has anyone done pleading parent spirit as capeless? Do you just tank the krill hits?

[hallow echo]

you still can get sent flying, and u cant hold the carry spirit for a short bit after being struck

[radiant thorn]

This includes wasteland water and drowning, right?

[elfin zodiac]

you're immune to anything that makes you lose wl, since you don't have wl to lose

[honest plank]

It's not that fun alone bc the krill yeets you away from the spirit and you can only crawl back.
Another unfun part is going down from the hill you climb up

[hallow echo]

so, soloing a spirit like pleading parent is still risky due to the fact that if youre hit, youll drop the spirit and might have to restart

[honest plank]

This is a fun part tho!

[silk pollen]

Hello!
Any guide on how this dye thing works?

[tribal moss]

Why did the seasonal spirit change spots? He’s standing in front of the wasteland portal now

Does that mean different darkness color plants ?

[timber cargo]

how do i get to prairie peaks

[timber cargo]

that means dailies are in this realm

[tardy ocean]

the guide change spots during the season to the portal the daily quests are taking place for the day
different darkness colors will become available as more quests unlock

[hallow echo]

oh yeah, before i forget because i forgot to yesterday, guide update incoming

[dapper isle]

Heights too

[fast dune]

wait what do heights do

[dapper isle]

Capeless can't fly so they can't go up easily

[timber cargo]

^ please

[dapper isle]

So capeless aren't immune to heights

[misty rose]

How to Reach Prairie Peaks by keci
#questions-and-help message

[fast dune]

oh yeah no i think skye was just talking about things thatll end your capeless streak

[hallow echo]

correct ^

flip my keyboard

[timber cargo]

oh and i was wondering if that opening was always there 😭

[elfin zodiac]

okay, i've got a persistent red dot on my home button in the wing menu. no new music sheets and no gifts of light/hearts to claim, is it bc a blocked person sent me light? and is that a bug i should report if so?

[tardy ocean]

maybe this works?
Mini Dye FAQ Guide by Keru:
#questions-and-help message

[hallow echo]

Updated Full Map Shrine Image
Added names and seasonal guides / realms.

Update: Season of Radiance

Credit to @/magicajaphet for the original idea!

Link to Magica's Map Shrine Masterlist
#questions-and-help message

Original Full Shrine Map by Magica
#questions-and-help message

apologies for the long msg- but yay guide update :3

[misty rose]

Yes, most likely. Several people have reported it too and the red dot disappears when they find the blocked person that sent something

[elfin zodiac]

yeah, i don't feel like sorting through my blocked list lmao. just to be sure, it's a bug, right? i don't remember this happening before a couple months ago

[hollow lotus]

Hello everyone, i was wondering how many season candles i can collect per day?

[hallow echo]

5 without pass, 6 with

[elfin zodiac]

5 without a pass, 6 with a pass

[hollow lotus]

Oh okay thank uu

[void falcon]

out of these 4, 3 of them are from Season of Aurora ultimate gifts, which means they'll never be brought back. Plus, I can't change the color anyway

too bad for me

[fast dune]

none of these are from aurora?? 😭 3 are ts items (frantic stagehand, wounded warrior, current season spirit) and one is the snufkin iap from moomin

[old jolt]

I've found all the areas in prairie that have the dyed butterflies. Is that it for each day or how many dye can you get daily?

[rain acorn]

they reset every hour on the hour
4 red 3 yellow 1 white is the daily forging limit

[hallow echo]

aurora only had 1 ultimate gift pants and it was a shade of blueish greenish with a gold band😭

the only one never available anymore is the green dress-like one, which was a Moomin IAP. the others are TS items or currently available from the season now

[void falcon]

😳 really?

[silk pollen]

Impressive. Thank you so much!

[jade notch]

friends does anyone know where you can get this item ^^

[rain acorn]

from the female duets guide (compassionate cellist) at the back fo the duets hall 85 candles

[timber cargo]

duets area, available from the two spirits there after completing all quests

[midnight night]

How can I get in touch with a mod?

[rain acorn]

#contact-the-mods

[fast dune]

#contact-the-mods

[cursive lantern]

conta

[midnight night]

Uhm ????? Who is one I can directly speak to?

[rain acorn]

you can't really (pinging them is something just for emergencies) but contacting the mods through that channel can open up communication should you need it

[midnight night]

Now that is weird..

[jade notch]

tysm guys!

[cursive lantern]

If you aren't comfortable typing out the full message in #contact-the-mods
You can send a mesage there saying you have an issue you don't want to type out and someone will reach out. Skybot eats whatever you type in that channel, btw.

[glad lion]

How to obtain black dye

[midnight night]

Where do I leave a message? In that channel?

[cursive lantern]

||test||

[sturdy glacier]

||test successful @cursive lantern!! ||

[rain acorn]

not really, the server is excessively big and mods run it when they can with the few (in comparison to the amount of users) this method is more effective for them to file through stuff people need

[rain acorn]

not available yet but will be in the future

[glad lion]

Ohh are we waiting for more quests to open up for it?

[keen escarp]

Seems so, yes.

[glad lion]

Ok

Also do colored plants appear at shards?

[fast dune]

theyre not part of shard eruptions but can happen to appear closeby

[glad lion]

Ok thx

Wait sorry so at this point which dyes are available

[elfin zodiac]

red, yellow, and white

[rain acorn]

red yellow and white in prairie only

[glad lion]

Ohh ok thanks. Do different realms offer different colours then?

[keen escarp]

Red, yellow, and white normally, plus a handful of bottles in other colours through the spirit trees.

[keen escarp]

Most likely yes.

[glad lion]

Ah ok

[rain acorn]

they will do in the future when quests unlock

[glad lion]

That butterfly cape would actually look so cool dyed black

[waxen pewter]

How many dyes can I earn in a single reset?

[rain acorn]

per hour it fluctuates depending on what spawns in but the daily forging is 4 red 3 yellow and 1 white

[waxen pewter]

Oh ok. Thankchu

That means I can keep collecting until I get limit of the dyes in the particular realm

[bronze fossil]

Do the dye plants change every hour on the hour? A bit confused how that works

[rain acorn]

they just change locations within set areas in daylight

Dye Plant Location Information by Keru:

#questions-and-help message

[low halo]

!ts

[sturdy glacier]

The Traveling Spirit is here until <t:1737360000:F> (<t:1737360000:R>)

The next Traveling Spirit is scheduled to arrive on <t:1738224000:F> (<t:1738224000:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[vague jetty]

how many buytterflies do it take to make 1 dye
can i get infinite every hour :O

[acoustic mural]

Is there a list of things to keep in mind/to avoid in order to maintain my no cape account?

[fast dune]

-Never purchase wing buffs
-be careful with auto collect lights in valley
-Dont go through eden pnr unless youre prepared to glitch out of it
-When you do accidentally pick up a wl, quickly close the game before it enters your skykid

[acoustic mural]

Thank you very much

[fast dune]

another thing thats less about carefulness and more about mobility: Props to parkour to places is key for some quests. Easiest one to get and keep on you is the nesting stool you get in quest 1

[hasty pawn]

Hello guys if I buy the Nintendo switch pack and then play on mobile will I have access to the cosmetics I bought (same with candles) ? I didn't really understand the explanation in the switch faq

[crisp ibex]

!grandmawhen

[sturdy glacier]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[fast dune]

cosmetics yes, candles no

[crisp ibex]

!turtlewhen

[sturdy glacier]

A resident Light creature emerges periodically from the deep waters of Sanctuary Islands to seek help from Sky children, rewarding them with Light up to a certain amount each day. 🐢

☀️ Event times: (These timestamps are in your local time!)

<t:1730710200:t> 》<t:1730717400:t> 》<t:1730724600:t> 》<t:1730731800:t> 》<t:1730739000:t> 》<t:1730746200:t> 》<t:1730753400:t> 》<t:1730760600:t> 》<t:1730767800:t> 》<t:1730775000:t> 》<t:1730782200:t> 》<t:1730789400:t>

[broken valve]

hello friends! i was watching a friend play and he found this area that ive never seen before 😭 does anyone know what this place is and how to get in?

[hasty pawn]

Okay thanks

[fast dune]

Its the nintendo playground you can access it with the special capes included in the switch exclusive iap pack, or ask a friend with the capes to let you in

[broken valve]

ohhh oki thanks! :D

[drowsy holly]

when is concert

[crystal spoke]

!concertwhen

[sturdy glacier]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[half verge]

whats the max ammount of seasonal candles can you get per day

[crystal spoke]

5, 6 with a season pass

[fast dune]

5 without pass, 6 with

[timber cargo]

u can only dye the bottom side and ends 😭😭😭

[half verge]

ah okay

[rigid perch]

Where to get diff colored dyes? Is there an infographic?

[night charm]

im stuck with the camera quest. i cant tell if im bugged or if you have to get it at a certian angle or what

[native saddle]

Can someone tell me if this is a bug: I used several krill repellent spells today, and one of them lasted 15 min instead of 1 min. Is it normal ?

[old zephyr]

!grandmawhen

[sturdy glacier]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[warm pelican]

There is one for prairie, but it doesn't include location of the dye, just the percentage ratios in areas that have dye.

[umbral spindle]

is there a place where i can see all the locations of the butterfly dark plants?

[warm pelican]

Everywhere in prairie except buterfly fields, social area, inside of temple and 8 player elevator area

[umbral spindle]

only in the prairie atm?

[dapper hamlet]

It did it to me again this time it wasn’t the pass I just tried getting candles why can’t I buy anything on sky

[warm pelican]

Yes and only red, yellow and white

[dapper hamlet]

And it keeps taking my money everytime but doesn’t give me the item

[warm pelican]

!support please contact them

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[umbral spindle]

will more of them come to other realms later i nthe season?

[keen escarp]

!support probably is the only people to help you, good luck!

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[opaque flax]

Is dye plants in forest or somewhere else today or just prairie

[keen escarp]

Most likely yes.

[warm pelican]

Most likely yes

[keen escarp]

Just prairie.

[warm pelican]

Just prairie, until, i assume, second quest will be out

[umbral spindle]

even in 8 player puzzle area?

[warm pelican]

Opp forgot about it. It doesn't have dye plants

[umbral spindle]

ok tyy 😄

[warm pelican]

Changed it now, so people aren't confused in the future

[umbral spindle]

also, the map in the wiki, does that show all the plants or only the big ones?

[rain acorn]

didnt see anyone answer this i think but its 40 butterflies to fill a jar
there'll be a set number of plants available tho per hour
u can forge 4 red 3 yellow and 1 white

[dapper hamlet]

I feel like I’m gonna cry I’ve wasted money and got nothing

[wraith sail]

Where can I see my dailies in aviary village for today? They’re not at the cafe thingy or at the shrine. Did they run off? Is there a different spot? Bug? WHAT DID I MISS

[keen escarp]

Try going somewhere and returning to the aviary area. It's a bug.

[wraith sail]

Ok lemme try

[neat tinsel]

could someone please tell me,is this mask a returnable item,and if so,which spirit has it?

[wraith sail]

It worked! Thank youuu

[random bolt]

That's the fortune Ox mask! It will return in days of fortune

It's worth mentioning that this one in particular is dyed

[neat tinsel]

omg yayy,tysmm

[night charm]

im stuck on the first camera guide quest. is it extremly specific where you need to take the pic or am i bugged?

[misty rose]

Just to make sure.. you are using the camera prop, right?

[night charm]

oh my god theres a camera prop? ;-;

well theres my problem

[late ocean]

Does anyone else have a problem of the green dye gotten from the seasonal spirit not staying on the item you dyed with it? I can't get the green to stay on the brown moth cape
(I'm trying to do a kiwi cape 🥝)

I have restarted the game 2 times already, but every time I try to look in the closet, the dyed version is not there to select when I click it. And the green dye is back in my inventory.

The color stays on my cape until I click the brown cape from the closet or reopen the game.

^(Ping me if you reply, so I don't lose the message)

[fleet folio]

it could be a bug since outside of the spirits we cant get green yet
you could #report-a-live-bug but its likely we need to wait until green is available in the realms for it to stick

[night charm]

so uh where do i get this camera prop?

[late ocean]

That makes sense

[fleet folio]

the guide should give you it when you start the quests, check your prop closet (the far right one)

[warm pelican]

Guide gives it to you before you can start quests

[night charm]

oh i dont have it- lemme restart it

brb

[late ocean]

Oookay I tried it with yellow, but it didn't stay either. It's apparently a bug 👾

[minor terrace]

What does this mean, is it my request thread that has started? Is that eprosn doing my outfit request?

[warm pelican]

It is that someone started thread for someon else's request. You will see the thread under your message when someone does start yours. You also would probably be pinged when that happens.

[night charm]

okay so how do you take a prop out on computer?

[frigid urchin]

just fyi the pants are ultimate gift from flight season, they won't come back

[half verge]

how much dye can you get per day? how frequently do they appear in the locals?

[stable fjord]

I kinda forgot but I remember going to King Krill area by hitting a floor in the Season of Abyss water part [where the krills are]

Has it been patched /genq
If not, I reallu.don't remember but how do you go to the King Krill area again

[warm pelican]

In the emote menu click on prop icon.

[twilit quest]

Btw....the aviary iap shop looks so derilect....is this to be upgraded later or is there a way to upgrade the town more

[night charm]

okay thought so... i have the camera on my back but not in my inv

[warm pelican]

Icon should be bunched up with icon to go home, take out candle, etc

[mental holly]

Hello how many season candles does one get right after buying the season pass?

[night charm]

ohhh okay

[warm pelican]

30

[misty rose]

They joined skycord many years ago, they probably have the pants already but they are trying to see how it looks with new season cosmetics

[mental holly]

Omg then I didn't get any?? 😰

[frigid urchin]

yeah cool then

[dapper isle]

30 and you can pick one up at home

[dapper isle]

!candleswherebruh

[sturdy glacier]

🕯️ Candles purchased on Nintendo Switch can only be seen and spent when playing on Switch.
🕯️ Candles purchased on 📱 other devices can not be seen or spent while using Switch.
This applies to regular candles, seasonal candles, and candles that are part of IAP bundles and gift passes
Read more ➡️ https://bit.ly/SkyHowCandlesWork

[warm pelican]

Are you playing on switch and some other platform? That could be why

[dapper isle]

or if you bought it on the webshop

[mental holly]

Omg I completely forgot about that

[hexed lintel]

If I have a season pass gift left over, and the season ends, it stays and converts into the next season when it starts, correct?

[plucky jay]

hi there, I'm currently on hiatus from the game and I've learned about the dye season! I'm just unsure, are all dyes available from the start or do they unlock with each story step? unsure if I should return from hiatus now to get my hands on them, or wait til the end of the season and only then start working on stuff..

(like rn it unlocked red and yellow, but is it the only dyes we can currently get? will next ones be unlocked in 12 days with next step?)

[tulip rover]

Unlock with each sadly we only have white, red, and yellow so far

[plucky jay]

oof, back on hiatus I go!! thanks

[tulip rover]

See ya! We get more in 12 days I think

[celest badger]

Is there a support department here?

[plucky jay]

hopefully maybe it's blue next (coping)

[spark talon]

Is anyone having server issues

[haughty kiln]

I’m having issues with my Nest. My furniture is missing and I can’t access the Nest menu(the diamond).

My friends are in my Nest when I load in and I can’t switch it off.

[misty rose]

Is your starting point the nest?

[haughty kiln]

Yes, but I’ve never had this issue before.

[misty rose]

Change it to Aviary and restart your game. See if that fixes it

[tulip rover]

Yeah it's a known bug they're trying to fix it maybe try to change to a different spawn area

That should fix it

[opaque flax]

!grandmawhen

[sturdy glacier]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[haughty kiln]

Thank you! @misty rose and @tulip rover

[tulip rover]

No problem happy to help hope it fixes it for you!

[haughty kiln]

I’ll let you know if things changed or not.

[cursive lantern]

This might sound wierd, but did you happen to equip the nesting oven prop for a second? Some others had server errors because of that

[spark talon]

OMG NOT THAT PROP BUT THE NESTING TABLE IS THIS WHY😭

[misty rose]

Also which device are you playing on? regardless, please report it as bug if you can

[hot chasm]

!ts

[sturdy glacier]

The Traveling Spirit is here until <t:1737360000:F> (<t:1737360000:R>)

The next Traveling Spirit is scheduled to arrive on <t:1738224000:F> (<t:1738224000:R>)

You can learn more about Traveling Spirits here: http://bit.ly/TravelingSpirits

[spark talon]

iOS!!

[cursive lantern]

Potentially. Try restarting and see if equipping does it again maybe

[spark talon]

I have and it's definitely the prop

[cursive lantern]

!thatskybug welp, please bug report it if you can

[sturdy glacier]

To report a Sky bug to TGC, follow the instructions at the bottom of the read-only #report-a-live-bug channel
You can also read more detailed instructions in the link below! ⤵️
#questions-and-help message

[opaque flax]

Ehats tbis do

[misty rose]

Mask hanger! you can place a copy of the mask and mask accessory you are wearing as decoration

Here's how it looks: #questions-and-help message

[dim pollen]

when are these current 4 traveling spirits leaving

[honest plank]

How did you change mask out of nowhere? 😲

[honest plank]

!specialvisit

[sturdy glacier]

From <t:1736755218:F> to <t:1737964789:F> a group of past Seasonal Spirits is set to arrive and add extra energy to the start of the new year!

🔍 More info : https://bit.ly/PatchNotes0275 & #news message

[misty rose]

Closet outside of nest I recently made a guide for someone in beta if you want the link

[honest pelican]

hellooo, how can i report a bug?

[tired wren]

Hey, I have a question about this music sheet that's selected in my music sheets. I don't remember this specific music sheet sounding the way it did before and I don't even remember what it used to sound like before. Was it from Days of Music 2024? If anyone needs a video of how it sounds I can record on my phone if needed.

[misty rose]

@honest pelican Up here

[honest pelican]

okk ty

[honest plank]

Found your guide!

[honest oyster]

how much dye can be collected each day?

[warm pelican]

4 red 3 yellow 1 white

[haughty kiln]

@misty rose IT’S FIXED!! 🙂

[modern sun]

When does the group TS leave? My friend wants jugglers pants 😋

[dapper isle]

!specialvisit

[sturdy glacier]

From <t:1736755218:F> to <t:1737964789:F> a group of past Seasonal Spirits is set to arrive and add extra energy to the start of the new year!

🔍 More info : https://bit.ly/PatchNotes0275 & #news message

[haughty kiln]

@warm pelican Speaking of dyes, are the seasonal candles in a specific realm or am I just blind?

[warm pelican]

Same realm as dailies

[honest plank]

I can't play any sound rn, but that's music sheet HH5 from Days of Music 2023. Maybe you played it with different instrument before? You can check here: https://youtu.be/ZLk1dCpq8HM by RaySkyIkejiji

[haughty kiln]

Thank you. 😃

[tired wren]

I guess I just never played it before, interesting.

[earnest light]

Does anyone knows if there are issues with IAP on Playstation again? I don't want a repeat from the last season but I would like to buy the season pass.

[vast swift]

There might be hiccups with the servers as they've been wonky since the season started, so - currently it's at your own risk (though for me at least I didn't have any issues buying the SP, was on PC though)

[umbral spindle]

Is there bug on the map for winged liggt in the forgotten arc or am i just missing one...

[elfin zodiac]

i bought the pass on my ps5 with no issues but like mono said, it's more of a server issue than a platform issue

[earnest light]

Thanks! Server issues are not that big of a deal for me, as long as I get the season pass xD

[honest plank]

There are 2 in Ark, one on the boat and one in the crab cave in the back of the map

[stark pagoda]

does anyone know how many seasonal candles i can get ina day without a season pass?

[earnest light]

That's good to hear! Let's hope the gifting is not a problem either

[split orbit]

Are they all over sky every day?

[honest plank]

5
(4 from daily quests, 1 from the season candle bunches in the realm where the daily quests take place)

[honest plank]

Only in Prairie so far

[split orbit]

I bought it on ps, no issues

[frank oriole]

How to contact the support?

[tough patrol]

!support

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[winged kelp]

does anyone know each color we can get in each realms

[modern quarry]

Only Prairie has been released, so that's the only one we know right now.

[honest plank]

Not yet because only red, white, and yellow are available in Prairie. The rest is not live yet and will be revealed later in the season

[winged kelp]

i know, but on the sky wiki had the list of colors in each realm but it has been removed

[earnest light]

Same! Had no problem buying and gifting the pass! Thanks y'all 💖

[modern quarry]

That was Beta information.

[vapid stratus]

Is it possible to equip boots on modest dancer's pants?

[crystal spoke]

not without glitches

[vapid stratus]

Thanks

[upper shoal]

Do shared memories still recharge by proximity?

[radiant nova]

Are the coloured butterflies only in Prarie?

[modern quarry]

Yes.

[radiant nova]

Ty!

[sharp jungle]

How many cans of dye do you get from unlocking dye from a spirit?

[vague wadi]

it's three dyes per jar icon

[tiny haven]

hiii with the season pass, how many days can you skip of the season while still getting all ults?

[modern quarry]

15 days.

[tiny haven]

awesome thank you!

[slender sphinx]

Can I know how many wax I have in my candle

[oblique ibex]

All about chevrons by Art
🕯️ All about Chevrons (Updated February 2,2023) by art
#questions-and-help message

this might be helpful?

[quartz pulsar]

I’m sure this has already been asked before, but do the dye dark plants vary day to day or do they strictly belong in prairie?

[dapper isle]

they're only in prairie for now and they'll probably spread to other realms when we get the next few quests

[frank oriole]

!support

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[quartz pulsar]

Okie dokie, that’s I needed to know. Much appreciated.

[slender sphinx]

Thank you, it help but I wanted to know if we can know the among of wax we have in the current candle we are doing. Because I want to know but also because my friend did already 20 candle but her candle is not grey yet it’s strange.

[oblique ibex]

not to the specific number, you can use the guide based on chevrons but unless you count each wax you collect, there's no way to know
i will say though, candle turns gray once you reach the same place on the candle meter so your friend might have had like 10 with the meter close to the top but if they reach 30 with the candle meter near the bottom of the candle meter, it wont be gray

[fleet folio]

0.25 > 20.0 is not 20 candles/grey, 0.25 > 20.25 is 20 candles worth of wax /info

[tribal moss]

So when I paint something does it go away after I switch to something else ? Or will I be able to permanently have my things dyed when I dye them and also is there presets of the times I’ve dyed ? What I mean is am I able to swap between multiple versions of the same item I’ve dyed

[modern quarry]

You have two slots for dyed items alongside the original in your closet!

[tribal moss]

So I have 2 preset slots for each item I can dye you mean ?

[modern quarry]

Yes. I just woke up.

[limpid prawn]

why do I get a warning of using 3rd party app? but I never use or either know if a 3rd party app exist

[safe jasper]

When does days of fortune come again?

[cerulean warren]

Help, I just logged into my sky account and all my candles disappeared 💔

[lucid timber]

does anyone know how to request an appeal for gettin banned?

my friend got banned this morning for no reason idk

[modern quarry]

Were you logged in to a different device before with paid candles?

[cerulean warren]

They sent me a warning and I did nothing :v

[cerulean warren]

Nop

[dire gulch]

is there a ftp cape with unique wedge markers? or are all of them iap or pass only? (not referencing upcoming capes)

[drifting ibex]

How many times in a day can you go to grandma?

[modern quarry]

Next Monday. There's a billboard in Sky now that tells you when the next event is.

[vocal flame]

Two times to get the wax cap of 1000

[drifting ibex]

Okkkk! Tysm!

How many candles is that?

[tough patrol]

!support your friend need to ask support for an appeal

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[vocal flame]

Depends on your chevrons! I believe if you haven’t gotten any wax and start your cr with two grandma visits, it’s 9-10 candles

[lucid timber]

thank you

[drifting ibex]

What’s chevrons?

[oblique ibex]

there are quite a few like the days of nature school cape, days of colour rainbow capes, etc. this page on the wiki has all the capes and their prices if you wanna take a look! https://sky-children-of-the-light.fandom.com/wiki/Capes

[vocal flame]

The arrows next to your candle icon!

All About Chevrons (by Art)
#questions-and-help message

[cerulean warren]

Help, I just logged into my sky account and all my candles disappeared 💔

[vocal flame]

Could you try restarting the game again? Maybe it’s a bug

[drifting ibex]

Ohhhh

[cerulean warren]

I did and it didn't work, I got warning for using hacks or something but I didn't

[tough patrol]

Did you use an exploit, like using alternate accounts at your advantage ?

[vocal flame]

!support contact support immediately then. It’s happened to other people as well

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[modern quarry]

The Days of Rainbow capes are FTP that have unique markers. All the others are IAP from what I can find.

[cerulean warren]

Thanks 🤍

[vocal flame]

By the way, did you by any chance have an extra Moomin candle for no reason?

[cerulean warren]

No

[vocal flame]

Ok, it was a glitch that happened to a few people and I was wondering if maybe that was linked, but it doesn’t seem to be. Thanks for answering my question, I hope support can help you

[dapper isle]

The red feast cape has a unique star too, but it's subtly different

[dapper isle]

You can see them all here https://sky-children-of-the-light.fandom.com/wiki/Capes

You have to expand the section

[tough patrol]

Did you use an alt account ?

[gleaming atlas]

where is this

[tough patrol]

Relive Spirit Quest Season of Belonging - Pleaful Parent by Clement
#seasons-events-chat message

[gritty pilot]

Is the colour plant thingy in praire today too? And at the same places?

[foggy river]

i bought a season pass to gift to a friend, but I don’t see the icon to gift to them? am i bugged?

[modern quarry]

The same general places. They shift around every hour, but it's still Prairie.

[vocal flame]

You can find them in Prairie Caves, Peaks, Birds Nest, Sanctuary, and Prairie Village! The exact spots of the plants changes every hour at the top of the hour but they will always be in those five areas

[vocal flame]

How long have you been Sky friends with you?

[tribal moss]

What happens if I’ve used both preset slots for an item I’ve dyed ? Am I able to remove one of them or clear the dye on a preset

[modern quarry]

When you try to make a 3rd one, it'll give you the option to replace one of the other two you've made.

[modern quarry]

You won't get your dye back.

[gritty pilot]

Oh thank you and @modern quarry

[upper vale]

hello
how can i play with my fello
i play game first time

[tribal moss]

Oh okay thank you

[vocal flame]

Have you added each other as friends yet?

[foggy river]

for months now

[upper vale]

yes, i think

[vocal flame]

Using a Sky code right?

[upper vale]

yea

[main tide]

do they not have a pass yet

[safe jasper]

Ehh where is that?

[vocal flame]

Perfect! Have you gotten to the first realm yet? The place with all the sand

[vocal flame]

Aviary next to the event shop

[safe jasper]

Ohhh so that’s what it was I thought that was for seasons showing the colors for the current quest

[upper vale]

ok, tnk

[vocal flame]

Once you get there, your friend can teleport to you. Or are they also a new player?

[dapper isle]

Does your friend already have a pass?

[rotund shard]

Hello! How do i get my candles from doing the quests? The button wont show on the stone

[near temple]

I have been looking for at least 6 or 7 months for what spirit, season or where this mask is from. Could someone tell me when it came out and if it will return, although I am sure it will not, but I would like to get this doubt out of my head?

The image doesn't load for me, but it's a mask with a slanted eye like a flame symbol

[misty rose]

What's your starting point?

[modern quarry]

Base color of the mask?

[rotund shard]

Aviary village

[tough patrol]

This one? Image from Sky planner

[modern quarry]

Image from Sky Wiki

[misty rose]

You need to go to the bar and you'll find the daily quest spirits there. If you can't see them it's because of a recent bug that makes them poof. Just reload aviary by entering a shop or the cafe and going back

[odd timber]

looks like the first one

[near temple]

Yeah

[snow idol]

I’m having some issues on iOS and I’m wondering if it’s actually an issue or a new feature.

Every time I hold my character down to do a deep honk, it makes me fly. It never did this before. It’s very annoying and inconvenient

Also I can’t tap my friends anymore? I have to tap a little white arrow over their heads that sometimes appears. Also very inconvenient and annoying.

Are these bugs??

[near temple]

Yes thats the mask

[tough patrol]

Great!
That’s Wounded Warrior, from season of Remembrance
They will return as a TS one day

[vocal flame]

First one is an issue with one handed mode, afaik only switching back to two handed will fix that. Haven’t heard of the second issue though I would report both

[cursive widget]

do any of you know until what quest you gotta have finished to have the season of radiance spirit questline?

[near temple]

Thanks for the information

[snow idol]

I only play on one handed mode though… I’ll definitely report the bugs. Thank you!

[tough patrol]

Start the 3rd quest of season of revival

[cursive widget]

thx!

[rotund shard]

Thank you! (I havent played sky for so long)

[odd timber]

Anyone knows when will the chat bug got fixed? I feel like I can't see chats every 3 mins of chatting with a long duration, server splitting and that experience in trials made me though that trials even doesn't allow me to chat as well 😶

[sacred cosmos]

!geyserwhen

[sturdy glacier]

A polluted geyser in Sanctuary Islands releases darkness periodically throughout the day, that can be burned away to collect Light up to a certain amount each day. ⛲

Event times: (These timestamps are in your local time!)

<t:1730707200:t> 》<t:1730714400:t> 》<t:1730721600:t> 》<t:1730728800:t> 》<t:1730736000:t> 》<t:1730743200:t> 》<t:1730750400:t> 》<t:1730757600:t> 》<t:1730764800:t> 》<t:1730772000:t> 》<t:1730779200:t> 》<t:1730786400:t>

[vocal flame]

All we can do is wait for TGC to fix the issues, we sadly don’t have any insight into when bugs will get fixed

[midnight ledge]

Do the dyes appear in the prairie peaks?

[tough patrol]

Yup, there’s even more likely to be white dye too

[primal jackal]

anyone who have a dye route/guide? or like any tips in finding where the plants are

[edgy path]

Are there spirits to collect cosmetics yet

[radiant kiln]

hello guys! i havent played sky in a while and ehm... how do i get the daily quests?

[tough patrol]

Mini Dye FAQ Guide by Keru:

#questions-and-help message

[vocal flame]

We don’t have any guides because the plants change location every hour to seemingly random locations We do know that they always appear in Prairie Caves, Peaks, Village, Birds Nest, and Sanctuary, but the spots in those locations appear to be random

[vocal flame]

If your spawn is aviary, talk to the spirits at the cafe next to Harmony hall! If the spirits arent there, that’s a bug. Enter a shop and exit and they should be there

[modern quarry]

Found in front of Aviary by Steward. They'll be sitting in a circle. Only 3 Spirits this time.

[radiant kiln]

you're a life saver!

[primal jackal]

AYO tysm!!
@vocal flame can we farm every hour? coz i saw somewhere that we can get a certain amount of dyes per day

[modern quarry]

Every hour until you hit the cap of the dyes, yes.

[tough patrol]

Everything is detailed in the link I gave you

[radiant kiln]

where's the yellow butterfly in prairie?

[primal jackal]

yo i just checked my bad

tysm for the answers

[vocal flame]

You can find yellow dye butterflies in prairie caves, peaks, village, birds nest, and sanctuary. The exact locations are random and change every hour

[odd timber]

Located everywhere ( except social area, butterfly fields and 8 player area )

[hallow echo]

Has any plants been discovered near the pond outside the temple? I've seen them in the villages but haven't bothered to check the temple at all when making my rounds

[odd timber]

~~that was the thing i didn't know that i only farmed once and got off i was wondering why r there a few dyes while max is 4 red, 3 yellow and 1 white ~~

[fleet folio]

on the left side is all ive seen so far, but yes

[rancid flame]

Is anyone having trouble burning dye plants? my friend and i have been waiting for around 10 minutes to burn this single one but nothing yet, is this related to our conexion or has this bug been addresed before? you can hear the plant "burning" but nothing happens other than that (has happened with several other dye plants that we had to leave behind )

[hallow echo]

HECK i gotta go back and check then

[primal jackal]

getting 1 white is gonna be a pain tho

[odd timber]

~~IKRR ~~

[tough patrol]

Hmm, have you tried a deep honk? It makes the plants more vulnerable

[misty rose]

You can also deep honk to fight stubborn vines and burn the plant after

[rancid flame]

yes! im not sure if the bug is also part of it but it won't let us collect the butterflies as well

[misty rose]

Did you two also tried a deep honk to collect the dye from the butterflies after? in any case it doesn't look like that's working as intended so I would report it as bug

[vocal flame]

The vine might be clipped into the geometry, that’s happened before I would absolutely report that

[tough patrol]

It definitely looks like it

[rancid flame]

oh i didn't know deep honking also works, thanks for that but some plants are still not being able to be burnt for a reason, we can only collect the dye that has already been burn by server merge

[odd timber]

~~IKRR ~~

[hallow echo]

theres the lil devils

so yes temple has dye butterflies this hour

[outer snow]

I was told that ts clue will drop today is that true

[fierce robin]

Do we have different colors yet, or is it just red and yellow?

[tough patrol]

Too early, they are dropped on Fridays usually

[vocal flame]

I highly doubt that since the TS isn’t coming until next week. I’d say next Monday is much more likely (but even then it’s not guaranteed to drop a hit)

[hallow echo]

well, white, but otherwise just the 3

[fierce robin]

WE HAVE WHITE???

[sudden moth]

Until the next season quest drops, a little bit of white yes

[fierce robin]

Where?

[hallow echo]

we've had white😭

[outer snow]

I see thank youuuu

[vocal flame]

I don’t blame you for missing it, it’s MUCH rarer than the other colors. Prairie Peaks has the highest drop rate

[fierce robin]

Oh

Thx

[hallow echo]

instead of the 3/4 limit like the others, it only has 1 bottle limit because of the rarity

[brittle vortex]

what is this?

[full iron]

Does anyone have a chart showing the resize potion height opportunities??

[sudden moth]

A countdown to the sky merch website where you can buy irl merch

[radiant kiln]

how do i get this item?

[sturdy glacier]

Red shards keep falling on me as I give my light away, crawlin’ along the rubble I get a feelin’ that I should’ve brought some friends along

[outer snow]

#screenshots-and-videos message this could help

[modern quarry]

Season of Duet near the top of one of the their trees. Still obtainable.

[real ice]

how many dyes can we claim today?

[radiant kiln]

i havent played season of duet....

[modern quarry]

4 red, 3 yellow, 1 white.

[vocal flame]

Same as yesterday! 4 reds, 3 yellows, and 1 white

[undone wagon]

more of a correction- u need to do i think 4th quest of season of duet then u unlock a npc that lets u buy it for like 85 candles?

[vocal flame]

You can play the questline at any time by taking the boat in a tiny river to the right of the main circle in aviary

[radiant kiln]

85?? that's crazy

[radiant kiln]

ur a lifesaver thank you!

[agile needle]

who have color chart? I want to find color

[cedar sleet]

Yes happened to me yesterday same situation

[tough patrol]

There’s red, yellow and a bit of white in prairie, no other colors for now

[old jolt]

I'm struggling to get my one white dye. Is it random chance or do I have to keep doing it to get it all?

[vocal flame]

No charts yet since the exact plant locations are random, but currently we can only collect red, yellow, and white in prairie. The spots plants show up are Prairie caves, peaks, village, birds nest, and sanctuary

[tidal tartan]

(i really need for them to open more white butterfly areas, im suffering getting my last 2 for the day)

[modern quarry]

Peaks has a higher % chance, but you do have to keep doing it to get your 1 white.

[vocal flame]

The dyes you can are random but white dye is a lot rarer than other dyes. You will probably have to do several dye runs to fill your white dye jar

[old jolt]

Ah ty

[tough patrol]

Im sure there will be, we only got one realm so far

[tidal tartan]

how many butterflies do you need for each dye?

[main tide]

40

[vocal flame]

I believe 40!

[dry estuary]

are the blue stars marking the dye butterfly locations in a map only available for the season quest?

[modern quarry]

Yes.

[crude dove]

Bro what is the giant lobster black thing, I got caught so off guard by it, I screamed 😞

[shadow axle]

!concertwhen ignore me

[sturdy glacier]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[north socket]

How do i access my ticket reply?

[coarse cape]

How many wl doe season of radiance have? 3 orrrrr.none?

[modern quarry]

It's a krill/black dragon. Hide or fly away when the light hits you.

[modern quarry]

0

[coarse cape]

Ohhh okay. Thank you .

[crude dove]

Oh, I had like a person guiding me, but they led me to the light saying it'll help me

That's mean

[modern quarry]

I'm so sorry a person trolled you.

[crude dove]

Now I have trust issues

[sudden moth]

[wicked brook]

Is Prairie the only realm we can get dyes for now?

[modern quarry]

Yes.

[wicked brook]

Alright ty!

[sudden moth]

Until the next season quests becomes available, till then

[proven gale]

what’s the limit on dye for each day? Can I go back into the same areas and burn it again? I heard they change rotation per hour idk if that’s false information or not

[modern quarry]

They do change hourly. Cap is 4 red, 3 yellow, and 1 white.

[vocal flame]

They do indeed change rotation per hour! Every hour when they change location, you can go back to that area and collect more dye. The max per day is 4 red, 3 yellow, and 1 white

[slender fiber]

Does anyone know if we don't get the daily extra candle anymore from the seasonal pass? I can't seem to find it anywhere or is it bugged? 😦

[tough patrol]

Look at the statue close to the portals in aviary

[slender fiber]

I did but it's strangely empty, same at the old Home

[drowsy relic]

By ticket reply.. do you mean response by Support? Same way you did when you sent the inquiry, the chat should still be up unless the staff decides it was resolved and you have already responded.

[north socket]

its not up anymore but they said they already replied to my previous iqury so they just closed my current.

[junior finch]

How long do you have to wait before receiving a season pass from a person you just made friends with

[vocal flame]

3 days

[junior finch]

Ok thanks

[drowsy relic]

Hmmmmm.. that's odd, normally they would ask if you have further inquiry about their response and then they'll confirm if they will close the ticket or not. In any case, reach back to support and get another representative, then you could provide the ticket ID as their reference

[dapper hamlet]

has anyone noticed that chibi falling is significantly harder since the update

[vocal flame]

Are you wearing shoes by any chance?

[modern quarry]

Or have an item on your back.

[dapper hamlet]

.... yes. that affects it? 😭

[vocal flame]

Shoes absolutely do! Take them off and try again

[north socket]

Okay, thank you for your help! :3

[vocal flame]

I don’t think items on your back affect chibi fall? Shoes affect it because it adds a bit of height. Props have never effected chibi fall for me

[modern quarry]

Yesterday someone was having issues with Chibifall and they weren't wearing shoes. Someone else told them that their prop could be affecting it.

[vocal flame]

Oh it was Haru, I’ll have to ask them about that time

[fleet folio]

props dont affect chibi fall, most likely they just werent doing it right or forgot the sneak stance

[drowsy relic]

On your original ticket.. did they ask if you have further inquiry about the said matter and/or if they can now close the ticket on their end?

[noble field]

Is there a way to know how many spirits or Wing lights you have left

[slim kindle]

do you have to refresh the area to see the new plants or do the old ones disappear when the hour rolls over ?

[modern quarry]

After clearing out the map of WL? No, there's no way to tell unless you keep track yourself.

[vagrant forum]

i have seen the plants shrivel away at xx:59 and new ones spawn at the new hour.

[slim kindle]

you can use the map to keep track of stuff you've missed, the only wl that don't show on the map to my knowledge are the ones in the abyss void. you have to keep track of your wing buffs yourself - you can count next time you head to eden and go from there, it'll show you all the spirits you've got when you're leaving

[noble field]

I know I'm missing at least one I'm the vault. I'm at 6 energy bars

[dusky portal]

Is anyone else having issues with controls on iOS? I play on an iPad using one handed mode. Ever since the update, I cant do a long call because I fly when I do that and I cant press on other players unless i'm in the air?

[modern quarry]

One handed mode is infact bugged right now.

[dusky portal]

Thank you, do you know if it's being fixed or seen yet?

[modern quarry]

We've been having people send bug reports so the devs can see it.

[latent hinge]

When is the next concert time?

[modern quarry]

!concertwhen

[sturdy glacier]

The Wings of AURORA item gives the wearer and the friends they hold hands with the special ability to view the concert in one of its six time slots.

Concert times:

<t:1733644800:t> 》<t:1733652000:t> 》<t:1733659200:t> 》<t:1733666400:t> 》<t:1733673600:t> 》<t:1733680800:t> 》<t:1733688000:t> 》<t:1733695200:t> 》<t:1733702400:t> 》<t:1733709600:t> 》 <t:1733544019:t> 》<t:1733551259:t>》
(These timestamps are in your local time!)
🔎 More Details: https://bit.ly/SkyConcert

[craggy zephyr]

what was the first ts of february 2024? trying to figure out my first ts

[fleet folio]

Chill Sunbather January 4, 2024
Anxious Angler January 18, 2024
Twirling Champion February 1, 2024
Bearhug Hermit February 15, 2024
Light Whisperer February 29, 2024

[vocal flame]

Twirling Champion

[vocal flame]

NOOOOO I HAD IT /j /lh

[radiant thorn]

Can controller move your skykid while having chat box (NOT the chat log on the left side; the bar in the middle of the screen that you type in) up?

[vocal flame]

On switch I don’t think I was able to because the joystick would be used on the keyboard that popped up

[fickle leaf]

hey how do we use the announcement board in aviary? it's just showing me a ring which changes colours every other day

[hushed belfry]

greetings
can anyone please help me with the pleading spirit

[vocal flame]

It just tells you about upcoming events! For example, it’s telling us about the upcoming days of fortune!

[fleet folio]

for in game help #looking-for-group-live is the place

[vocal flame]

Maybe this can help?

Pleaful Parent Relive Guide by Ginko
#seasons-events-chat message

[orchid venture]

Today spirit?

[hallow echo]

the relive spirit guide is the message above yours

[orchid venture]

Oh come on why this hard one

[warm wigeon]

One of my friend's stars won't light and Idk what's going on

[proven atlas]

Hello, I have a question

[vocal flame]

Could be one of two things!

1. a bug
2. they unfriended you
   If they appear online occasionally and/or gift you light, it’s definitely a bug. If not, they may have unfriended you

[proven atlas]

If when you light up a friend, and you restart the gane said friend can be lighted up again, does it mean he had blocked me?

[proven atlas]

Is this isn't it?

[glossy matrix]

Has anyone calculated how many days it will take to get the radiance ult mask?

[vocal flame]

It’s a possible sign that they unfriended you, yes.

Difference Between Block and Unfriended by Ash TJ stickerLove
#questions-and-help message

[vocal flame]

Season of Radiance Currency Calculations by Stoat
#seasons-events-chat message

[warm wigeon]

They definitely unfriended me then

[sturdy glacier]

Why

[limpid prawn]

guys my main acc is banned because it detected I use a 3rd party app ( I never do ) but my alts ac is fine, does that mean that banned thingy is a bug???

[proven atlas]

Sad but ok

[hallow echo]

Go away Skybot not now

[vocal flame]

I would lean towards no. It may be possible you used an exploit or otherwise broke TOS on your main, like if you traded hearts with an alt or interacted regularly with a hacker. If you wish to appeal this ban, contact support

[limpid prawn]

what is TOS?

[sturdy glacier]

huh?

[elfin zodiac]

terms of service

[hushed belfry]

i love how every krill has a name
but no I've ran out of nerves to face krills again

[proven atlas]

Thanks for the help
headpat

[vocal flame]

Terms of Service. It’s something every player agrees to when they make an account. If you break these terms of service, you can get banned

[limpid prawn]

is there a place to see the TOS? I will read it

[elfin zodiac]

https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/460-eula-terms-of-service/

[proven atlas]

I think on support? Not sure.

Oh nvm

[sturdy glacier]

well dont think about asking me!

Sounds like it!

[fleet folio]

!support

[sturdy glacier]

Contact Player Support in-game: Tap the cog menu (top-right corner) → Tap "Support" ℹ️ → Tap "Contacting Us"
If you’re unable to access your game, you can contact Player Support by using this link: http://bit.ly/skygamecs

The wait time for a Support ticket may be several days, depending on the Support team's backlog. Your patience is appreciated!

[main tide]

Idk, read tos, if you sure you didn't break it, ask support

[iron skiff]

!grandmawhen

[sturdy glacier]

Grandma periodically holds a timed event at the Ancestor’s table of Belonging in the elevated clearing of Hidden Forest, providing up to a certain amount of Light per day and a delicious meal to Sky children.

Event times: (These timestamps are in your local time!)

<t:1730709000:t> 》<t:1730716200:t> 》<t:1730723400:t> 》<t:1730730600:t> 》<t:1730737800:t> 》<t:1730745000:t> 》<t:1730752200:t> 》<t:1730759400:t> 》<t:1730766600:t> 》<t:1730773800:t> 》<t:1730781000:t> 》<t:1730788200:t>

[fleet folio]

then wait

[vocal flame]

You gotta wait for their response! It takes around a week or two for them to get back to you

Especially since it’s the beginning of a new season and what appears to be a ban wave. They probably are receiving a lot of messages

[frozen quest]

New player question, with feb bringing the days of love event, and double hearts? should I be saving heart purchases from spirits until then?

[cursive widget]

can you dye pleading child's outfit?

[fleet folio]

hearts from spirits are not doubled, only those from friends (during the event, saving them before and claiming during will not be doubled)

[waxen aspen]

the way I forgot that double hearts happen as well in do love

[sand tundra]

grey candle mean i got everything right?

[hexed needle]

I started the game on pc and logged in using steam, now I want to play on mobile using the same account that's linked to steam. Is there anyway I can do that? I’ve been trying everything and the only thing that shows up is a loadings screen when I logged in with steam on mobile 🥺

[vocal flame]

It means you hit the soft cap for today! You can technically get 1 or 2 more candles if you get all of the remaining wax in the realms, but that will take several more hours so I don’t recommend it

[sturdy glacier]

what do YOU think?

[hallow echo]

you got 20 candles worth of wax. the most u can get after that is 1 or 2 more candles, which is very time consuming

[hallow echo]

can u NAWT

[vocal flame]

Could you show this loading screen please? You should be able to play on mobile if you log in with your Steam account

[hexed needle]

Do I just send it here?

[vocal flame]

Yes please! But please remember to cross out/cover any personal email addresses for your safety!

[sick nexus]

Are we supposed to be able to burn every darkness? I couldn’t burn the one by the koi pond, I was assuming we could only burn one per day

[hexed needle]

Okii

[main tide]

Does deep honk not help?

[vocal flame]

Are you referring to a dye plant? You should be able to burn it, but some people have been having issues with burning them

[hexed needle]

The white screen of death

[hallow echo]

if its not working u might be server merging or its a bug

[sick nexus]

Oh oki :0

[vocal flame]

Let me ask some other helpers if they’ve seen this before, give me a few minutes please!

[sick nexus]

Another question, will the piece of cosmetic I dyed, stay dyed? Or will it return to normal once I change into something else

[vocal flame]

It’ll stay dyed!

[balmy ledge]

Yes, but iirc it's not the shirt itself, think it might be the details.
There are pictures of what sections are dyable on Sky Planner by Silverfeelin https://search.app/rCgyTfsvJRqcm6dD9

[sturdy glacier]

Are you a pea? Cause you're the only vitamin I C 🟢

[sick nexus]

ohoo great thanks for the replies

[sturdy glacier]

oh my honk

[wild wadi]

any updates? same thing happened to me

[hallow echo]

im getting boatgirl

[errant zealot]

mods, skybot had too much peas

[cursive widget]

tysm!!

[round crown]

how do i become this tiny permanently

[hallow echo]

pretty sure u cant

[vocal flame]

Oh ok so good news, it’s not you! It appears Steam is undergoing some maintenance! Apparently it’s something that happens every Tuesday. I’d recommend trying again in a few hours, or even waiting until tomorrow. But hopefully it’ll work then!

[unreal dust]

Ayoo just saw someone playing on grand piano is there any way for me to get that ( playing after few years) HELP

[hexed needle]

tyyyyyyyy

[vocal flame]

There is 1 IAP grand piano you can currently buy in Harmony Hall! The other two grand pianos aren’t currently accessible: one will return as a ts, and another is gone forever since it was an ultimate reward

[balmy ledge]

You can buy an upright grand piano for five bucks in the harmony hall, but if you want the big boi unfortunately you'll have to wait for the spirit to return as a traveling spirit.

[latent hinge]

At the aviary home go to the concert hall to the right and do the missions

[acoustic river]

No and TGC refuses to elaborate on the specifics of the ban. I asked them (they said they personally looked into the account and the ban and found it to be justified) for the dates and times of breach of the ToS. And they simply won't budge. They won't provide any additional info on the ban. And even emailed me that any future inquiry will be ignored and the case is considered resolved.

[exotic harbor]

Gotta wait for the Duets season TS for the grand piano

[unreal dust]

Alright goona go to concert hall for now
Thank you guys for the help love u all ❤️❤️

[latent hinge]

The updates have broken the other game I play so it’s not just Sky. When it breaks RedM it takes 1-6 hours to fix but I feel Sky will be up faster 👍👍

[vocal flame]

Second update from fellow helper Cozuki: maintenance appears to be every tuesday around 6pm-8pm EST, so since it’s now 8PM est they should be done rather soon! I’d check back in an hour or so!

[vocal flame]

Thanks so much for this additional info! I’ll keep this in mind for the future

[acoustic river]

Oh and 1 more thing, i mentioned that my wife was taking a break from the game and it's possible someone hacked into it, and tgc told me "unauthorized personnel accessing your account and account security is The responsibility Of the account holder"

[sick nexus]

That is true

[vagrant prism]

how many extra sc do u get from getting pass?

[unreal dust]

Umm concert hall is in valley right?

[vagrant prism]

aviary :3

[sick nexus]

One every day

[hallow echo]

30 on purchase, plus 1 every day

[tranquil mirage]

So are the dye plants still limited to daylight? Or has it expanded?

[vocal flame]

Aviary! Take the tunnel to your right when you first spawn in (there will be a boat that can also take you!)

[vagrant prism]

thx

[hallow echo]

Just prairie

[vocal flame]

Still prairie!

[acoustic river]

Yep. Im glad anyone can steal my information jack my 500+$ account and get me banned and i can't do anything about it. Great customer service- outstanding

[vagrant prism]

i meant the initial purchase lol but skye confirmed it

[unreal dust]

Thank you ❤️🌸

[acoustic river]

⬆️

[sick nexus]

Hehe xD

[sudden moth]

Not until the next season quests drop, it'll only be in prairie

[vagrant prism]

tgc doesnt have its own login service nor does it store your passwords, so its not on them if u lose control of, say, ur steam acc

[mortal cedar]

Hi, I want to ask if the new colored darkness plants have any schedule, or do they just appear in all realms everyday?

I've been trying to find them in almost every realm and is unable to find any. They appeared once on the day the season arrived, but I've been unable to find any more since. I wonder if it's a bug or some other reason

[vocal flame]

Season of Radiance and Dye FAQ by Kion
#questions-and-help message

Mini Dye FAQ Guide by Keru:
#questions-and-help message

[humble ore]

Questions

1. How many dye saves can we have
2. Can you delete already made saves?

[acoustic river]

You absolutely make a sky account Everytime you link one of these outside accounts. Otherwise we would not have sky IDs

[weary jay]

two, and a third original colour; yes you can

[sudden moth]

i like your pfp

[vagrant prism]

u cant login using a skyid tho? thats only for buying stuff on webstore i thought

[acoustic river]

And they are absolutely responsible for investigating and restoration of these accounts in the circumstance they have been breached. Otherwise they wouldn't have these services available on their support page.

[mortal cedar]

Thank you very much

[hallow echo]

I'm sorry this happened to her, but information doesn't get leaked without some breach in security or providing login info to someone. If something happens to your Sky account, it means it's someone who had or has access to one of the login methods bound to it. They can't access it otherwise. Sky IDs are for locating the account. You can have a Sky account without any login methods attached to it, but if you lose access to it you'll have a reaaaallllyy hard time getting back to it.

[waxen aspen]

Sky ID isn't used for logins, its used for devs to extract information when players have requested for help, as well as for Web purchases but also they are not public information and can't be shared to anyone outside official websites etc

[long shore]

What is going on I just heard that peoples candles are being yoinked but I don’t want to panic just yet

[humble ore]

omg tysm

[vagrant prism]

yea ok thats what i thought thanks ^^

[hallow echo]

Your message is the first I've seen it mentioned in QnH at least so

[waxen aspen]

Maybe it's the ban waves

[long shore]

Okay. I saw a message in screenshots about it and also I heard it when watching someone’s stream in the chat

[vagrant prism]

if someone is able to access your account thats because they have login information for whatever is connected to your account. and that login information is not connected to tgc in any way therefore they are not responsible

[drowsy relic]

[ancient jackal]

Probably ts group XD

[acoustic river]

This is getting off subject- im just trying to point out that TGC has no interest in restoring my wife's account even though she has no knowledge on hacking or 3rd party software. And is obviously innocent. But they will not just roll back her account to before whatever this hacker did and she can restore her own accounts security by re linking it to a different service.

[waxen aspen]

Yes it's real, for players who breaks tos such as using 3rd party softwares, hacking or cheating as well as harassment towards players (thats been reported) are banned around this time

[random bolt]

"around this time" meaning whenever the ban waves happen

[hallow echo]

its not off subject at all

[craggy schooner]

Where is the pleaful parent memory at?

[random bolt]

Contact support for a ban appeal and wait for a response, that's all that can be done really

[acoustic river]

No- players who DO NOT use those things are also being banned.

[vagrant prism]

they have no interest because it is quite literally out of their jurisdiction and you nor tgc can prove that it was hacked or not

[barren vigil]

is there a music sheet for the song in aviary shops? bc it makes me so nostalgic for when i was a moth lol. if so which one?

[weary jay]

i’ve been going to the dye plants every hour but i’m finding myself getting less and less butterflies after burning them, that’s a feature and not a bug right

[acoustic river]

Uh yes we can? She wasn't playing the game for the last couple months, and they say they know the exact time that the breach in tos occurred but won't tell us.

[crystal spoke]

alas there isn’t, but if it interests you any, the song is the main theme from Season of Dreams

[long shore]

Bonfire in graveyard

[dusk light]

Where are the quest spirits? They just gone lol

[acoustic river]

It specifically says in the ban upon login that innocent players will be affected by this ban wave and to reach out to support

[vagrant prism]

like... legally, i dont think you can defend that. not unless you have a solid 24/7 alibi for her for the past couple months

[civic walrus]

Enter the cafe and exit it

[dusk light]

Thank you!

[glass pivot]

guys, are the servers fixed yet? Can I do the 8 player elevator in prairie now?

[sturdy glacier]

Worry no more, for your gallant bot in a shining white cape has arrived! Tis I, Skybot! I am here!

[drowsy relic]

Appeal the ban and wait for their decision. Verify with them by contacting Support. We are all just players here, TGC dev/staff rarely visits here

[devout garden]

Is there only dye in prairie rn?
hi limi

[waxen aspen]

I will say, the bans are done manually so a lot of times it's usually players breaking the TOS

[vagrant prism]

like it sucks i know but...
hi kirb :3

[loud onyx]

Am i the only one who keeps getting stuck at the valley elder cutscene?😭

[acoustic river]

They collect small amounts of personal information for monitoring such as devices used to login. She has only ever used 2 devices to play. If there was a third device basically EVER in the last couple months then that would have been the breach

[devout garden]

Not the only one, it's a bug that I've heard of multiple times. Toggling the cutscene auto-skip before meditating at the altar resolves it for now

[magic fiber]

Hi Chat, will we be able to find and burn color plants in other maps like Hidden Forest after the next seasonal quest?

[acoustic river]

But once Again this is entirely off topic, im simply pointing out that TGC is not being cooperative. 🤷

[weary jay]

(bump TT

[crystal spoke]

We aren’t certain yet, we’ll have to wait and see

[glass pivot]

I expect we can (maybe)

[past vale]

🧇

[loud onyx]

Thank you❤️

[hallow echo]

I simply dont know what else we're supposed to tell you. We're just players and going off of info we know. We can't override their decision in any way. Do what you will with that information, just please don't be angry with us.

[waxen aspen]

It's not off topic as much but best you can do is wait or accept the fact because tgc wouldn't just let the hackers free again and commit the same thing

Only tgc knows why

[drowsy relic]

[acoustic river]

I'm not angry with anyone in this chat- don't get the wrong idea. Im just here because that mia player was experiencing the same thing and asked for an update

[vagrant prism]

imo i just think ur putting blame on tgc [for not fixing a security breach in your connections in order to prevent being hacked] where there isnt any

[hallow echo]

it does sound a little off if an entire friend group gets banned.. /lh

[random bolt]

if there's no questions please move along, ban appeals are with support, if they say no- that's that

[latent hinge]

An important think to add though is Sky is a full game with designated developers while RedM is a modded private server client so when it breaks we need to wait for volunteers to try and figure it out without help
Thought that was important to note

[acoustic river]

Incorrect

[vagrant prism]

true lol a massive ban wave of innocent accs without explanation is. not cool

[drowsy relic]

Dye plants are only on Prairie?

[hallow echo]

Correct

[crystal spoke]

For the time being

[drowsy relic]

Until when is the group spirits here?

[crystal spoke]

!specialvisit

[sturdy glacier]

From <t:1736755218:F> to <t:1737964789:F> a group of past Seasonal Spirits is set to arrive and add extra energy to the start of the new year!

🔍 More info : https://bit.ly/PatchNotes0275 & #news message

[vagrant prism]

ill excuse myself im cracking myself up

[drowsy relic]

When is the next red shard?

[vagrant forum]

!shardwh- oh, right..

[sturdy glacier]

Hey, chat. You dropped this

[hallow echo]

You can bookmark shard website by Plutoy to know when and where anytime: https://sky-shards.pages.dev/

[drowsy relic]

How many days left for this season?

[hallow echo]

Not including today.. 74? 75

[crystal spoke]

It began yesterday, and it’s 11 weeks long, so we still have 75 full days left

[drowsy relic]

How to join beta?

[hallow echo]

isnt it 76 total days

[waxen aspen]

76 I'm certain

[vagrant prism]

i checked the wiki and it said 77 o-o

[crystal spoke]

It’s 77, 11 full weeks. Starts on a Monday and ends on a Sunday

[hallow echo]

Read up in #beta-faq ! It'll probably answer for u

[lavish tinsel]

77 Day

[old cloud]

check #beta-faq and get the beta invites role

[crystal spoke]

The countdown doesn’t count the current day

[hallow echo]

Heckin- who lied to me (before the season even started)

[vagrant prism]

also 77 days means non-pass players have, 2 remaining sc after buying everything and doing dailies each day. 76 would mean all non-pass players would be 3 sc too low for completing the spirit trees :(

[drowsy relic]

How many SC are needed to complete the spirits? 👀

[vagrant prism]

383

[crystal spoke]

I feel like you’re quizzing us now