community-support

[balmy lichen]

when i try to buy stuff from traders it says i have o rubels or anything and i have 8m

[loud moss]

bottom of the screen when you click on an item in the trader menu. blue auto fill box

[balmy lichen]

....

it worked

[loud moss]

happens

[tribal radish]

trying to login the client gives this, havent been able to play since last night

[plush narwhal]

WTF is up whit the servers atm. My game keeps crashin due to unity errors &, soubnd is super laggy, items lag all over the place, players are telporting. My friend are experiencing the same thing

[tribal radish]

must be a wipe

[frigid pilot]

wait wait wait. is everyone else getting the unity errors on startup or is it just me?

[sturdy minnow]

ayo any tips for connection

[paper barn]

How is that even possible?

[sturdy minnow]

😢

[paper barn]

What are your stats on googles speed test?

[sturdy minnow]

still ass and latency isnt true

[paper barn]

I mean your uploads great, mines only 5mb/s. I would suggest using a wired connection if you can. Wifi can be spotty with a worse connection when uts under load while gaming

[sturdy minnow]

i cant get wired im using an extender with lan port but thats why the latency is sooo high

[tribal radish]

are you getting the same as me?

[tribal radish]

this because I still can't login, I've already uninstalled any traces of tarkov including the game itself and nothing

[paper barn]

Try reinstalling Microsoft NET framework

[tribal radish]

its installed

[sturdy minnow]

how do i do that and thanks for helping

ohhh wrong guy sry

[tribal radish]

I saw it was one of the possible solutions, restarting pc doesn't do much either, run as admin nothing as well

[paper barn]

Is tarkov installed on a second drive?

[tribal radish]

C: SSD main

with the launcher on a second HDD

[paper barn]

Try putting tarkov on your c drive if there is enough space

[tribal radish]

I've always had tarkov on C

[dense lily]

A yo boys have you ever experienced that you left the raid with unloaded bullets in your rig or container and you spawned into stash without them ?

[paper barn]

Yes it's a bug bag knows about it

[dense lily]

like it happened to me like 4 times and always with the best bullets

like I just left the raid and it took nearly a stack of bs and stack of m62

[tribal radish]

nothing coming up so far though

I have the space to install the game but the thing is I can't get past the initial login, the small window before the actual launcher client

can't touch the game this way whatsoever

[paper barn]

try moving your launcher files manually over to your c drive

[tribal radish]

I tried this just now actually, nothing

Time to write to support I suppose

[slim spruce]

verify integrity of game files

wait login to the launcher?

[tribal radish]

can't do that when I'm stuck in this window and can't get past it to verify

[slim spruce]

allow the bsglauncher.exe through your firewalls public and private, windows firewall and anything else you have

[tribal radish]

aight ill see

[slim spruce]

If that is done, reinstall the launcher

https://prod.escapefromtarkov.com/launcher/download

I'd also check windows updates and get all updates and feature updates

[tribal radish]

it's in the firewall already

[slim spruce]

reinstall the launcher

you can re-link the game files with "choose an existing installation..." and choose the folder with escapefromtarkov.exe

[tribal radish]

actually let me try something

i think something is off so im gonna try stuff

[slim spruce]

Are you running off of a network disk?

[tribal radish]

nope

[slim spruce]

this is likely a .net framework error

they removed the way to uninstall them so you can only try checking for errors in cmd like this

run cmd as admin and run "sfc /scannow" with no quotes

[tribal radish]

lol i was telling my brother about how my pc is just falling apart

[slim spruce]

how inconvenient would reinstalling windows be? there are things we can try before that

[tribal radish]

I'd have to back up a lot of things, I have 2 other hard drives I can carry it over to no problem but this SSD is DRAM-less so the corruptions were bound to happen less than a year of owning it

honestly wish I went to the samsung evo option instead

[silent igloo]

i want to upgrade my game, will it wipe my progress with the new loot/space?

[slim spruce]

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

You need to run some more commands

This is the most you can do without reinstalling windows

It seems something is corrupted in your windows install

most likely .net framework

That could fix it, that first dism restore health command

[tribal radish]

I wouldn't be surprised if it is corrupted

I might ask my brother for a SSD and switch out the need for a new phone

one that comes with DRAM

I'm trying this rn

[slim spruce]

If that page doesn't help with all it has, you will need to reinstall windows

[tribal radish]

oh yeah is tarkov playable on linux currently?

[slim spruce]

Battleye is not currently supported on linux

[tribal radish]

I forgot about battleye

[slim spruce]

I can give you a discord that one of the staff runs about tarkov penguins

[tribal radish]

yep that's ass

[slim spruce]

https://discord.gg/5zM86yJBYs

It runs but not online

[tribal radish]

I read about that one yeah it wouldn't be online

so I'm stuck with windows for the time being

[slim spruce]

not at all

you get the upgrade stuff in the mail

the stash gets bigger automatically

You get +0.20 with all traders instantly, as well

For EOD and the second biggest edition

[silent igloo]

standard to edge of darkness

[slim spruce]

yeah no resets anymore. You get the gamma and other items in the mail.

[silent igloo]

ok thanks!

[slim spruce]

have fun! 😄

[silent igloo]

oh, i love watching tarkov on youtube, and some people have bigger pouches, why and how?

[lucid phoenix]

Like gamma kappa beta

[slim spruce]

the 2x2 is standard edition, gamma is edge of darkness biggest edition, 3x3

3x4 is if you complete the game, basically, and is through ingame progress

(kappa)

[lucid phoenix]

Kappa is a quest item not worth sucks butt

[tribal radish]

@slim spruce now this came up

[slim spruce]

after running the dism restore health?

[tribal radish]

I restarted the pc

welllp

now the launcher works...

weirdest troubleshoot in the entire world

[slim spruce]

I would download the windows 10 installer to a usb drive and boot up on that and repair windows through that

[tribal radish]

my pc went into kind of a repair thing on the gigabyte boot screen when I pressed restart

[slim spruce]

yeah corrupted windows

[tribal radish]

although its not only tarkov client taking a dump either there are other stuff like my opera gx with the weird white rectangle flickering on the extensions bar when I'm typing

[slim spruce]

You should try downloading the creation install media onto a usb drive and boot to that and repair windows https://www.microsoft.com/en-us/software-download/windows10

[tribal radish]

so I'm almost certain I have to reinstall windows not just to fix the tarkov issue specifically but for everything

[slim spruce]

yeah it's bigger than just a tarkov issue now

[tribal radish]

this aint my first rodeo reinstalling windows

[slim spruce]

you could get back to that recovery screen and repair windows

turn on the pc and then hold the power button to turn off, do that 3 times

then let it boot the 4th time and that should come back up

choose to repair and not just continue to windows

[tribal radish]

or you can shift+click on restart to get that alternatively haha

[slim spruce]

true

you will probably need to reinstall windows though

you can do this in windows by start > reset this pc

[tribal radish]

absolutely will

[slim spruce]

back up everything though

important data

[tribal radish]

ofc

[steep mulch]

hey so, my scopes and ironsights on all my guns are sideways...

idk how to fix this xD
Its very annoying
anyone have any solutions?

[loud moss]

ongoing problem where your gun aim can be a bit slanted

[slim spruce]

try leaning with Q and E to make sure you're not stuck at a leaning angle

[loud moss]

nah its not that, scopes just have that angle sometimes

no clue whats causing it

[slim spruce]

hmm

[silent igloo]

Maybe stuck in the strafe position

[torpid shore]

Is this supposed to happen

[viscid whale]

My game crashes as soon as I enter my inventory. I have reinstalled the game, done a character wipe, and a game integrity check it’s still doing it. Any clue anyone?

[slim spruce]

tax is designed to keep you from selling too high and too low

[slim spruce]

Inventory as in the main menu or ingame?

[viscid whale]

Any of them inventory in main menu, in game, even on the insurance menu

[slim spruce]

Clear the cache in the launcher and see if that fixes it

That erases icon cache

[viscid whale]

Okay I clicked but nothing happened that I could notice is that normal?

[slim spruce]

yes normal

it doesn't pop up

[viscid whale]

Still crashes

[slim spruce]

Can you go to Start (in Windows) > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[viscid whale]

Okay I’ll try that

I see nothing there other than app crash. Guess I’m just skrewed

[deep sparrow]

I found a discord server which sells cracked tarkov. How can we take it down?

[slim spruce]

#discord-mod-mail

[slender forum]

Somebody help

can some one help?

i am stuck on repairing the game files

i download first time the game so i dont know what to do

[slim spruce]

You just finished downloading it now and this shows now?

[slender forum]

yees

[slim spruce]

When you open the game folder do you see all the files and folders like this?

[slender forum]

this is all what i see rn

[slender forum]

nah i see like half of that

[slim spruce]

White list the game and launcher folders in windows defender and other antiviruses and reboot and fully install again

an antivirus is removing these files most likely

[slender forum]

i will try ty

[slim spruce]

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

[robust bone]

am i gpu or cpu bottlenecked? rtx 2060 with 3600x

[vivid briar]

Why does my tarkov audio sound like a gameboy

[slim spruce]

most likely gpu

[broken yew]

how do i make this appear on my screen?

[lapis token]

Hey guys. Im having a problem with high ping on all servers. When i open my server list in launcher it crashes at first but starts. But half the servers says timed out and the rest have high ping +150... I got good internet and live in heart of EU. Any suggestions?

[soft slate]

@slim spruce i got a cpu bottleneck right? got 3070 and i6-10600kf

[slim spruce]

maybe

[soft slate]

because my gpu usage is only at 75-80%

[slim spruce]

That is normal to not be maxed out

[soft slate]

aah ok thx

[tranquil trellis]

@slim spruce I have a small question, do you know if the devs fired these guns with some of the ammo's they have for those guns, i'm asking because 5.45 7n6.

[tribal radish]

@slim spruce

fresh 10 install. I remember getting this error when I was just fresh on 11 as well but I can't remember how this gets fixed

[lucid phoenix]

U tryna tell me u got banned for nothing

And people do buy eod to cheat takes longer to get banned

[gusty rune]

I would like to report a team kill it was not an ecsident

[median ruin]

#discord-mod-mail

[slim spruce]

Sorry for the delay.

If you are getting this error it may mean a hardware problem with the drive.

I'd check the drive for errors in my pc > right click the driver > properties > tools > error checking

You may need to install the program as admin.,

But this is extremely unusual for a new install. Did you use the my pc reset feature?

[tribal radish]

no I booted off a USB install and just formatted the drive since it could use one anyways

[slim spruce]

Any known problems with the drive you're on?

[tribal radish]

it's DRAM-less so it has the potential to die quicker

nothing specifically besides that feature not existing

ADATA SU635 480GB

[slim spruce]

Error checking should be the priority here. It may have a damaged part of the drive. Since it's an SSD, that may mean the whole drive is useless, I am not sure.

Or checking s.m.a.r.t

[tribal radish]

chkdsk result

[slim spruce]

No clue then. That error should not happen on a new installation unless you have 3rd party software involved.

Try installing to the program files x86 folder

it has less severe permissions requirements than the C drive

[tribal radish]

no luck

[slim spruce]

redownload the launcher file with another browser

https://prod.escapefromtarkov.com/launcher/download

[tribal radish]

that worked somehow

lesson learned, why put the install file from prior to formatting the drive and into a fresh install

I usually always make a folder of things to install first thing such as gpu drivers and I included the tarkov installer

[vivid briar]

My game has audio that makes it sound like it's a gameboy

I have no other way to describe it than that and I have no clue what to do lol

[slim spruce]

Is your audio device set to use 48000hz audio or like 11.5khz?

[vivid briar]

I'm pretty sure it is because it only sounds like that in tarkov and not other games

[slim spruce]

Got a video?

[vivid briar]

Not atm

[orchid ember]

anythiung about server issues

im west coast and having server issues

[unborn sphinx]

Hi, I´m having "Loading loot" problem again. I recently reinstalled my windows just to play again and It worked well, but now I´m again with the slow loading times and Loading loot, after a while It just kick me out of the server, Is there any solution?

[quiet summit]

Is it stuck on a certain percentage?

[unborn sphinx]

Stuck on 63%, then It jumps to 80%, stays a while there and then It loads like in 7min total, My game loads the map but the server just disconnect me :/

[quiet summit]

Are you AMD?

[unborn sphinx]

I´ll give you my specs, wait

And not, I´m intel

[quiet summit]

Are you playing on a HDD?

[unborn sphinx]

SSD 256 JUST for tarkov and Its read n´ write stuff

i got my windows on NVME M.2 256

But I have 8gb RAM, I know it is horrible but It just worked well anyway before all of this

nvidia 1050

[quiet summit]

I don't find a lot of users that have success with 8 gbs ram

Does it load fine on Factory?

[unborn sphinx]

I´m trying on reserve, suddenly it just stopped working on all maps :/

[quiet summit]

Try on Factory

[unborn sphinx]

Alright I´ll go

Does going to offline game count as gear loss if I quit?

Alright

i loaded fast

In 10 segs

[quiet summit]

Online raid?

[unborn sphinx]

Offline

[quiet summit]

And you tried offline for reserve and you couldn't?

[unborn sphinx]

I tried online for reserve, It kicked me out. Now i tried factory offline and it loaded in less than 15 segs

I´m using wired connection

[quiet summit]

You can't test with such different variables lol

You need to try offline reserve + offline factory

or online reserve + online factory

[unborn sphinx]

Yeah, I was gonna do that but i lost my scav due timeout, I´m gonna find the exit and then go to offline reserve as scav

[lucid wharf]

hi, anyone here use radeon gpu? last time i played this game (on january 2022) i couldnt see a thing and currently i'm looking into playing this game again and want to know wether this bug is fixed or not

[quiet summit]

Anyways, i'm heading to bed - If you can't load on reserve but you can on Factory, it's a good chance you'll need to upgrade capacity on ram

[ancient apex]

I can run factory but all the others have like a 50/50 chance of allowing me in, then i will crash midgame and anytime i try to rejoin.

i have rtx 2070 super
16 gigs of ram
ryzen 5 3600
650w power supply

[knotty beacon]

16 gigs while maybe a little low for Tarkov, should be enough to atleast load into maps no problem. Maybe try a Tarkov reinstallation, and if that doesn't work and nothing else helps maybe a full Windows reset. I've seen OS reinstalls help with weird Tarkov issues. Also worth making a ticket in the launcher if you haven't alrready.

[ancient apex]

i already reinstalled and did a windows reset a day before i got it if that helps.

[knotty beacon]

Might be something wrong with your hardware then possibly, I'm about to head to bed here but maybe check your temps while loading into a raid. Also recommend checking the performance tab in your task manager to see if it seems like anything is maxing out.

Has your computer had any other issues other then this?

[ancient apex]

a factory raid or someithing else?

[knotty beacon]

More RAM could possibly help. I had somewhat frequest crashes before upgrading to 32 gigs (Sad that this is necessary but it seems to help some people, including me. Not sure why Tarkov has such bad issues with memory leaks but it does with some computer setups).

It's also really late, I would post again when more peeps are online.

[knotty beacon]

I would do this with something big like shoreline or lighthouse so you can stress test your hardware to see if anything is having issues, if you have no problem loading into factory then it's not going to really reveal anything by loading into that map.

[ancient apex]

ok

[knotty beacon]

You should also post your crash log here & make sure you include it in a ticket to support in the launcher

[knotty beacon]

In your logs folder

[ancient apex]

which text doc

[knotty beacon]

Most recent one

[ancient apex]

there's 5 inside of that one

[knotty beacon]

Yea just upload the most recent

Heade to bed now, hopefully someone else can help, gl!. 🙂

[ancient apex]

it says invalid file type

ok

[knotty beacon]

Drag and drop it here

[ancient apex]

i go sleep

[grim sandal]

any one know how i can chamge my email adress

[vivid briar]

When is next wipe?

[steady cosmos]

[quiet summit]

@marble gull What are your specs?

[marble gull]

1660 super

32 gb DDr4 ram, amd uhhhhh i wanna say 5600,

[quiet summit]

Are you getting stuck on a percentage in particular?

[marble gull]

specs arent issue, been playing for 3 years on this pc and im just getting suck on awaiting session start, i load everything then stuck

[quiet summit]

Oh awaiting session start

[marble gull]

yessir

[quiet summit]

Are you on Automatic servers?

[marble gull]

oooooo lord no

[quiet summit]

How many servers do you have selected?

[marble gull]

2

[quiet summit]

2 Lowest?

I would suggest you select the next lowest pair

Eg. MD 20 ping, CA 21 ping, WY 25 ping, VA 60 ping
Use MD CA first
Then WY VA

random state names not actual servers just example

[marble gull]

right

[dreamy spindle]

Can someone help me, my friend has decent specs (AMD ryzen 5 2400G, Radeon RX 570 GPU and 8gb 2600 Hz RAM)
But most of the times, even if not always, he gets extremely long loading loot times, then awaiting session start doesn't seem to finish either. If he gets in he will lose connection and be unable to get back in due to the same problem. This has been increasing over time and it's making his game unplayable for most maps apart from factory. He already tried clearing the cache, is there something else that can be done?

[marble gull]

okay so on server select, it has like almost all the servers "timed out"

@quiet summit ^

[quiet summit]

Orly

[loud moss]

He doesn't really have enough ram for this game. atleast not for any map apart from factory and labs, there are some instances where people can just about handle it on a good speed ddr4 stick at 8gb but ideally you would have 12gb at minimum. This can be causing the issue of loading times aswell as if its on a hdd, you may even get kicked for an anti cheat error after waiting 10+ minutes

[quiet summit]

Try the most simple fixes first

Restart launcher in admin mode

After that, turn off your router for 30 seconds, back on

Give it another shot

[dreamy spindle]

oh yeah i forgot to say he has the game on SSD

[loud moss]

Then the issue is on the ram

[quiet summit]

Does he load fast on Factory?

[dreamy spindle]

yeah fast enough

[quiet summit]

Very likely rammie ram

I almost never see anyone with succes with 8gb RAM

Even some people with 16

[marble gull]

@dreamy spindle to weigh in, i had that issue till i went to 32gb of ram and it stopped big time

[dreamy spindle]

he said that his CPU doesn't accept better ram

[quiet summit]

Then he will have to upgrade.

[dreamy spindle]

Alright, thank you

[loud moss]

I started playing or trying to play this game on 8gb ddr3 on a hard drive. It wont play anything other than factory. anti cheat error, connection lost error, 20+ mins loading

[marble gull]

@quiet summitso uhhh. I turned off my VPN and all the servers are back with regular ping.

[quiet summit]

Oh.

You had a VPN

That'll do it.

[marble gull]

Wild lol

[quiet summit]

lol

[marble gull]

Ive played with my Vpn on the whole time for like year and half and all of a sudden its a issue? maybe a update?

[quiet summit]

Could be interruption of service for your VPN or something

[marble gull]

yeah maybe, but hey thanks for your help, just got in a scav fac so were for sure all godd! thanks again!

[quiet summit]

@raven forge I can give you some fixes that have worked for other people

[raven forge]

I've tried a bunch, shoot

Thanks in advance!

[quiet summit]

Reset your password (Seriously)

https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

Add '[e-mail]' as a trusted sender/whitelist

Reset router, turn it off for 15 seconds, then turn it back on

Run Launcher as admin

Windows defender firewall and advanced security
BSG launcher - Properties Check off >Domain >Private >Public and dropdown Edge traversal 'Allow edge traversal'

In the Command Prompt, enter “ipconfig/release” then press [Enter] to release your computer's current IP Address.

Use another PC to force/prompt the "Access/login from new hardware" email and it may just put your email through

I'm going to be upfront, It's likely it's BSG's side

But worth trying

[raven forge]

It happens both on email and launcher, so its def on BSG side

[west wagon]

i lost my hearing after this happened, pls fix

[quiet summit]

Aside from that - That's a nice screenshot

Yours?

[misty ruin]

hey everyone when im loading into raid it gives me an error server connection lost anyone knows whats happening?

[west wagon]

yes

[quiet summit]

Can I copypasta it?

[west wagon]

sure

[quiet summit]

[misty ruin]

does anybody know the fix for it?

???

[lapis token]

No but i would check your servers i also have a problem similar to yours

Can anybody help me why this keeps happening. i live in eu and got good net so shouldent be this bad?

[quiet summit]

Are you getting high ping?

[quiet summit]

Are you using a VPN?

[lapis token]

No

[misty ruin]

no ping is 25

[lapis token]

Just deleted everything. I have had proton vpn but uninstalled everything and im 100% sure it's not vpn. well atleast not one i know about

[misty ruin]

i dont use any vpn

[quiet summit]

I would suggest you go up servers by the pair

Eg. MD 20 ping, CA 21 ping, WY 25 ping, VA 60 ping
Use MD CA first
Then WY VA

Lowest ping first

[quiet summit]

Hmm

What region are you?

[lapis token]

Eu. I normally play east coast servers, but this just happend yesterday

Did nothing i can think about. I re installed game and launcher

My lowest ping one is a east coast one for some reason, but ingame it's 140 ping 😦

[quiet summit]

Hmm, I remember reading on this from someone but I don't remember if they ever fixed it.

[lapis token]

Damn. I wrote on eft forum and another discord, but no luck. Might need full to just factory reset computer, as it's not really a know issue so probs on my end

[quiet summit]

That's extreme lol

You can try resetting your settings for Tarkov if you want

Please backup the files contained before proceeding
Navigate to the following directory
C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings
Delete files Game.ini
Then go to your launcher and verify integrity

You are launching launcher in admin mode right?

[lapis token]

yes i am, will try now. Thank you 🙂

[hard cypress]

my friend just ran a scav run and put all the stuff in his stash and it only gave him like half of it

[lapis token]

Think i found it. Got a new router 2 days ago. think it might have something to do with this. But thank you for the help. I tried these steps but didnent work 😦

[quiet summit]

So have you tried it yet? Going back to the old router?

[sullen turtle]

Do airdrops fly during the night raids ?

[quiet summit]

Yes

@delicate frigate Yeah it's probably your ram if you're stuttering

[delicate frigate]

thats what im thinking

[granite egret]

no
airdrops are a myth created by bsg to sell more mk-47 mutants

[delicate frigate]

ill prob buy some more

[quiet summit]

If you intend on upgrading soon you can set a pagefile size to keep the game stable for now

[delicate frigate]

ok

[quiet summit]

Windows + R
Open your run page and type in 'control sysdm.cpl'
Go to the advanced tab, under performance hit settings
Advanced again, and change the paging file size
Select an SSD drive
Untick automatically manage paging file size for all drives
Use 16000 minimum and 25000 maximum
Once you’ve entered your size of virtual memory, click Set, then click OK to apply the changes.
After that, restart your computer and give it another go

[delicate frigate]

alrighty then

[sullen turtle]

😂

[sullen turtle]

👍

[graceful current]

so my game is blurry and pixelated at medium to long distances, i have AA all the way up and no matter what setting i mess with its all the same

[loud geyser]

I am trying to gift my friend the game but it wont let me purchase it on the official website. He also cant purchase it and havent heard anything back from support..Anyone know a fix to this?

[patent orchid]

is dlss on?

[graceful current]

no sir

[loud geyser]

?

[broken thistle]

Hello all, been playing EFT for a few years now and recently when I load the game it crashes every single time.

I launch the game and once it starts loading my profile data, it freezes and I have to manually restart my pc.

I’ve tried updated drivers, I’ve tried reinstalling the game, I have no temp files, ran as admin. Nothing to no avail. I’ve reported it 2x now

[slim spruce]

Computer specs?

[broken thistle]

I7 10th gen, 2070 super, 32gb ram.

Unless you want me to get more specific

[slim spruce]

Can you go to Start (in Windows) > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[slim spruce]

reinstall your graphics driver with clean installation checked in the custom install option.

And check your ram usage while playing to see if it goes too high

[broken thistle]

ill try that again

[slim spruce]

like goes up to 85% and above and then it freezes

[broken thistle]

trying the clean install now ty, will update

[proven pendant]

all of a sudden my game needs a clean reinstall? i played 2 labs raids with minor stuttering and then restart my game and now i need to reinstall it?

[slim spruce]

does it say "install" or that the integrity was compromised?

[proven pendant]

comprimised

[broken thistle]

Ram spikes to 20% and is still freezing

[slim spruce]

Does your game folder look like this?

[proven pendant]

mhm

[slim spruce]

something must be wrong otherwise like a file is corrupted. You will need to reinstall.

Or change the folder name and relink it

to double check

[proven pendant]

fuck this bro how i just played 2 raids completely normally and now it fucked itself?

[slim spruce]

You just installed the game?

[proven pendant]

no ive been playing for 2 wipes man, i just played 2 raids on labs with a little stuttering so i decided to restart and now ig i have to reinstall

[slim spruce]

ah ok. I'd change the game folder name and relink it in the launcher to double check if it is corrupted

[broken thistle]

after allowing me to force close the app, when i reopen it it does this

[proven pendant]

i am currently checking integrity of game files which apparently takes over an hour iog

[slim spruce]

https://www.escapefromtarkov.com/support/knowledge/397

1. white list the game and launcher folder in windows defender and other antiviruses and reboot

2. make the 3 exes all run as admin in the properties > compatibility

If still, you may need to reinstall to the program files (x86) folder

The launcher and game

[broken thistle]

attempting to uninstall through the uninstall file in EFT folder it says

"Access to path '\?\C:\battlestateGames\eft\escapefromtarkov.exe' is denied

ive given myself full control in compatibility in this folder

[slim spruce]

uninstall with the add or remove programs in windows

"escape from tarkov" is the game and battlestate games launcher is that

[proven pendant]

i checked integrity of game files, nothing happened but it let me back in the game

[slim spruce]

[broken thistle]

same exact error, i can delete the launcher but not escape from tarkov itself

[slim spruce]

an antivirus may be scanning that file. Reboot and try again

[broken thistle]

I believe defender was disabled but am doing now lol

[slim spruce]

Well there's not many other things that can cause this

[broken thistle]

I appreciate your help

[slim spruce]

Any time

[broken thistle]

Restarting fixed that, and will try reinstalling the game again.

[slim spruce]

reinstall the launcher and game in c:\program files (x86)\ any folder here

in C:\ has higher permissions requirements

[broken thistle]

I wonder if that’s what happened, I may have tried installing in a different folder

[slim spruce]

By default it goes to c:\battlestate games

Sometimes that's a problem

[broken thistle]

same thing happens eft loads profile data crashes, this time i get this report

[slim spruce]

White list the game and launcher folders in windows defender and also make the launcher exe and the 2 game exes run as admin in right click > properties > compatibility and reboot and try again.

If there are other antiviruses you will need to white list the game and launcher folders there, as well.

[broken thistle]

Same shit man wtf

🤦

[broken thistle]

Gonna have to factory reset my pc lol

[slim spruce]

This access is denied problem is caused by an antivirus

disable all you have for a moment and try again.

resetting windows won't fix, likely

[broken thistle]

Tried that, I only have defender.

The issue only occurs after I force close the EFT applications the 1st time after launching the program initially and it freezing.

I can’t even snip the screen or screenshot it.

The first time after restarting my PC, it freezes on this page and doesn’t respond. Then I force close the app and the other error occurs

[slim spruce]

Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

[broken thistle]

I do not see a folder called app data there

[slim spruce]

it's a hidden folder, go to view tab at the top and view hidden folders

[broken thistle]

Same thing still

The settings also reappeared there after trying to reload the game

[slim spruce]

You have tried checking integrity of the game files in the launcher?

[broken thistle]

I don’t believe I’m aware of that

[slim spruce]

In the launcher click on your name at the top right and check file integrity

[broken thistle]

I ran it2x , didn’t show any issues

[granite egret]

@quiet summit

[quiet summit]

Ty

[slim spruce]

So your game and launcher are in the program files (x86) folder?

[broken thistle]

After looking it only saved my launcher and not the game

[slim spruce]

Move the game folder to like C:\program files (x86)\eft

And relink it in the launcher

[broken thistle]

I try and it says I need permission

[slim spruce]

Are you on an administrator account?

Or did you allow it to move there?

[broken thistle]

The only account

[slim spruce]

click ok to move it

[broken thistle]

Ok, I guess I had to restart the pc for it to move, the program was still open in the background it seems

[slim spruce]

In the launcher click on "choose existing installation" and click the folder you moved the game to

[broken thistle]

Did that, it checked the integrity again, and still the same crashing after the loading profile data

Kinda nuts lol

[acoustic gust]

HOW DO I SWITCH THE EMAIL ON MY ACCOUTN EVEN THOUGH I DELETED MY EMAIL

[slim spruce]

You can't.

[acoustic gust]

SO I LOST MY EOD ACCOUNT

[slim spruce]

You need to get access to your email again.

[acoustic gust]

IT'S GONE

[slim spruce]

You can contact support for more help. If you can't log in on the website email [e-mail]

[acoustic gust]

they said they need proof of my email being deleted but i dont have that

because it's deleted so now what

[cloud glacier]

There's advertising on the merch store for a "programmable RFID Terra Labs Card" but whenever I click the link to "learn more" only the lace badge and the card case show up. Any way I can get to the actual card ? Thank you

[broken thistle]

Thanks for trying

[muted vale]

hey, with my current set up i get around 80-90 fps, i tried overclocking my gpu and i didnt notice any fps increase, i was thinking about overclocking my CPU, is that gonna help?
CPU: AMD Ryzen 9 3900X
GPU: Nvidia RTX 3070
SSD: Corsair Force NVMe PCIe M.2 960GB
RAM: Corsair CMW16GX4M2D3600C18 2x8GB

[slim spruce]

1440p on all high, right?

[muted vale]

1080p and ye high settings

[slim spruce]

DLSS should help to an extent.

[muted vale]

alright i turned it on, this is my current settings

[slim spruce]

That is around the fps that is normal for most people

[broken thistle]

@slim spruce just a follow up to how I fixed it. For whatever reason it seems my profile was corrupted. I had to reset my accounts profile and restart my char

[muted vale]

wow the dlss actually helped

was averaging 105 on customs

[slim spruce]

resetting the game character?

[broken thistle]

Yeah

[slim spruce]

weird

Please send in a bug report to let them know.

In the launcher.

It might not matter now but might as well try.

[broken thistle]

The game crashed whilst loading the profile, so when I reset it on EFTs website it worked

[broken thistle]

Haha hey better to help prevent this problem for others hopefully

I may have spoke too soo lmfaooo

[slim spruce]

stuck again?

[raven forge]

Guys, I'm stuck in an amazing loophole. I cannot login into my account (website and launcher) because BSG is trying to send me a verification email that never arrives. What can I do?

[muted vale]

check ur junk

[slim spruce]

What email service?

[raven forge]

Yahoo. And its not in my junk

[slim spruce]

See here for tips for the launcher: https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[raven forge]

Uh, I've tried so many fixes so far... gonna try these ones too I guess

[raven forge]

Reinstalling the launcher in the manner that poster describes changed nothing. Also, this does not address how to access my game profile in the EFT website

[slim spruce]

Most of the time the problem only happens on the launcher and not the website. If it happens on the website too, and you can't log in, you will need to email support at [e-mail] for more help.

[raven forge]

I have! But if their emails are not coming through, how will they write me back?!

[slim spruce]

The support email is different than the emails you are not getting.

[raven forge]

So I will wait for a response from support email. And it will be most likely an automated response that says something mundane like "check your junk mail"

[paper nebula]

good luck with support there's not much help with my attempt as to the reason i cant log in. they are brushing it off as wrong in-put. you would think over 64 attempts would mean that i checked for errors.

all I'm asking now for them it to delete my account and give me a code to the standard edition to the game.

[slim spruce]

You would be better off proving you bought the game on that account with receipts and ask them to change the login email to a gmail account.

[raven forge]

Same. I have the "Thank you for pre-ordering Escape from Tarkov!"email

[slim spruce]

xsolla receipts would be ideal

[raven forge]

I dont even know what is xsolla

[slim spruce]

It's the payment system that BSG uses for all purchases for the game.

[raven forge]

How do I access my receipt then?

[slim spruce]

@paper nebula There are no official resold keys.

We do not recommend buying 3rd party keys for various reasons such as if they are bought with a stolen card, the game may be deactivated from your account.

[slim spruce]

You will have to contact the support for your email provider to get access to your emails, if the email account is gone.

[raven forge]

I have access to my email account

[slim spruce]

I thought you said it was gone?

Search your email for xsolla for a purchase receipt

[paper nebula]

I have played the game would they deactivate the account if the key was reused?

[raven forge]

I have no such email. My first email from BSG is: Thank you for pre-ordering Escape from Tarkov!

You have ordered Escape from Tarkov Standard Edition (724606705)

[slim spruce]

I am not sure what you're asking.

[slim spruce]

Xsolla will be the sender, not BSG

[raven forge]

There is no such email!

[paper nebula]

are my messages being deleated?

[slim spruce]

You are saying a banned phrase.

That website is not allowed to be said.

[slim spruce]

I don't know what else to say besides if you purchased the game with a paypal account and that email is not the one you're using.

[slim spruce]

The email problem is completely separate from the problem of game ownership.

[raven forge]

I'm using the email I made the purchase from. I used my master card

[slim spruce]

Then xsolla would have sent you a receipt of purchase when you bought the game.

Maybe it was deleted.

[paper nebula]

So i have brought a key and have used it to play EFT but when i log into BSG i cant log into the account. if the EFT key was disabled will it also disable the BSG account.

[raven forge]

What should I search for when looking for the xsolla email?

Should I just type xsolla?

[slim spruce]

No, it will just say you don't own the game anymore - if that extreme circumstance happens.

[slim spruce]

Yes

[raven forge]

Well, nothing. And I dont just delete emails

[slim spruce]

I don't know what else to say. If you bought the game you should have a receipt email from xsolla.

[brazen anvil]

Is the issue of Tarkov crashing my pc when loading into a raid more likely to be a hardware or a software problem?

[raven forge]

Ofc I bought the game, I've been playing it since 2021! omg am I being duped?

[north snow]

i keep crashing then my whole pc crashs

[slim spruce]

What is your ram usage % at during gameplay?

[fiery cargo]

They used a 3rd party to purchase the game, grey market.

My guess is the key got deactivated

[slim spruce]

Wrong guy

[north snow]

i have 16gb and allocated it to the drive

[slim spruce]

How much is being used at the highest? Before it crashes?

[north snow]

how am i supposed to know

i cant check because it blue screens me everytime when it freezes my whole pc freezes

[slim spruce]

ALT TAB and look at task manager when loading and in a game

[north snow]

71 when loading

[slim spruce]

If it gets much higher around 85%+ during gameplay that is the cause, running out of ram. You could try adding more virtual memory.

If that is the case, try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[north snow]

It was at 84

I tried something like that but I will do it again

[slim spruce]

Does this happen on other games?

[north snow]

No

[slim spruce]

This game tends to want more ram than others.

[cobalt peak]

death grips fan plays tarkov??

[north snow]

Yes

It’s noided

[cobalt peak]

based

[north snow]

But the videos I watched told me to have the initial and maximum to 16000mb bc I have 16gm @slim spruce

[slim spruce]

usually it should be set to 1.5x your capacity but if the ram is being filled too quickly you'll crash regardless

[north snow]

I just set it to maximum of 25000

I already checked integrity of the game

So idk what it could be if it isn’t this bc I don’t want to be stuck playing factory

[slim spruce]

You could lower quality and resolution

That will lower ram usage

[north snow]

Already is as low as it gets and I have a i910900k and 3070

So it makes no sense also my ram is at 3200mz

[slim spruce]

ram changes speed depending on what it's doing

at idle it will be lower

[north snow]

It still crashed @slim spruce

[slim spruce]

You may need to look into buying more ram, then.

I would suggest getting the same model you have now, for best performance.

[broken thistle]

Lol unfortunately, I’ve submitted a few support requests, we shall see if they ever answer

[nova fable]

anyone here use outlook email for there tarkov account?

[quiet summit]

@nova fable You can give these copypastas a try

These have worked for other people

https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

Add '[e-mail]' as a trusted sender/whitelist

Reset router, turn it off for 15 seconds, then turn it back on

Run Launcher as admin

Windows defender firewall and advanced security
BSG launcher - Properties Check off >Domain >Private >Public and dropdown Edge traversal 'Allow edge traversal'

In the Command Prompt, enter “ipconfig/release” then press [Enter] to release your computer's current IP Address.

Use another PC to force/prompt the "Access/login from new hardware" email and it may just put your email through

[nova fable]

i dont recieve it from the website

[quiet summit]

Every line break is a new one

Ok ignore the first link then

Try the other ones

Also if you have a VPN, try turning it off

If you're not using a VPn, try it

[nova fable]

ion got one

[balmy lichen]

im trying to luanch eft and keep getting this 23:14:07: Starting BattlEye Service...
23:14:07: Failed to start BattlEye Service (5).
23:14:07: Installing BattlEye Service...
23:14:10: Failed to install BattlEye Service (4, 50000005).

can any 1 help?

[slim spruce]

https://www.escapefromtarkov.com/support/knowledge/397

adding the game files folder to the white list on windows defender and rebooting will probably help

[north snow]

i just ordered some more ram i will kms if it dont work

[slim spruce]

👍

Since it's crashing when filling ram I'm pretty much sure it's the cause.

[north snow]

i needed the ram either way i always have a shit load of tabs in the background so i finally bit the bullet

[vivid briar]

💀

[molten hill]

Anyone know what to do?

[rapid hawk]

Anyone getting these errors

[molten hill]

Ohhh I'm getting the same error

I think servers are doing stuff

[winter slate]

me too

[wide elbow]

websites doing it as well

i cant even log into the launcher

[chrome python]

guys whats happening my freind keeps on gettimg this error any fix?

[winter slate]

servers are up

[vivid briar]

My discord I could not log into right now and a lot of websites shit itself for me so idrk

[violet haven]

its cloudflare

cloudflare has an active incident

[deep bane]

Friends, need assistance with my PC rig. I got a ryzen 7 2700x and a radeon rx 6650XT. I'm only getting 40-50 fps on medium settings tho, but my gfx is supposedly 3060 equivalent

[vivid briar]

You got a cpu bottle neck in fairly confident but let’s see what other people say but that’s what I think

[deep bane]

My assumption too, I just wanna make sure before I dump 500 on a ryzen 7 5800x. Maybe there's someone out there a similar build to mine getting this 100fps dunno. Thanks though

[vivid briar]

Np

[vivid briar]

Hello peeps, Who can I speak to regarding my account being hacked?

[sweet stratus]

Put in a support ticket, hope for the best, and hope they arent cheating on your account otherwise you will be banned and you will not be unbanned

[vivid briar]

Where can I put a support ticket in?

[median ruin]

Firstly, I would change your email password and make sure that’s secure.

[vivid briar]

Thats the issue, they've gotten into my account and changed the email.

It was the day I was hacked on multiple other platforms aswel

My email is now secure and safe. I've tried emailing the EFT support email and I haven't had anything for about 4 weeks

[median ruin]

Bad

Yeah, you’re best bet is to support contacted and a form of proof that you owned the copy of the game (the receipt)

[vivid briar]

Where can I open a support ticket etc? I'm pretty sure I have proof.

[sweet stratus]

https://www.escapefromtarkov.com/support

[inland spade]

I was trying to upgrade to EOD but got an Xsolla error code: "3032: Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support." Does anyone know how to fix it?

And yes I have tried contacting them and waiting a bit

[steady cosmos]

Change pass first. And enable 2fa, contact support

[steady cosmos]

Wait for them to respond

[quiet summit]

You can only open a support ticket if you are logged in on the website

Otherwise emailing them is your only avenue.

[quiet summit]

If you have a Paypal account, please give that a shot.

Otherwise please get in touch with xSolla as they handle our billing.

https://help.xsolla.com/i-cant-make-a-payment

https://help.xsolla.com/babka

[inland spade]

I cant contact them because I dont have a transaction number

[topaz magnet]

hello i want change my email

[slim spruce]

3032 means you are blocked from xsolla, most likely from a forced charge back. You need to contact them.

[slim spruce]

This is not something that can be done right now. Please contact support for more info.

@umbral charm To use mod mail your dms must be open to server members

[umbral charm]

It was a misclick

My bad, like I'm not trying to joke around

[slim spruce]

Ok

[soft steeple]

I'm here

[quiet summit]

Is it map specific?

How much ram are you running?

[soft steeple]

Nope, all maps got the same issue, i've been playing this game for 2 years now and had connection problems earlier but never this bad and so long

[quiet summit]

On your launcher, do you have manual or automatic for server selections?

[soft steeple]

I've got 16 gb of ram, and a 1gb up and download speed if that matters. Playing on all EU servers under 80 ping

[quiet summit]

On the laucher it still says 80 ping?

Not "Timed out"

[quiet summit]

Ignore this

Anyone that can help me out? I'm unable to connect to servers while loading into a raid for the past 3/4 days now. Everytime i join a raid it loads in it says 'Awaiting session start' at around 3 minutes and untill 7 or so minutes then it says 'Server Connection Lost'. Does anyone else got this issue and how can i fix this?

So even for Factory you get Awaiting session start?

[soft steeple]

Yes, i've been trying to load into Factory mostly since it got the shortest matching time

[quiet summit]

Hmm, ok try unselecting all servers

Select only the 2 lowest

If you still can't connect, try the next lowest ping pair

Eg. MD 20 ping, CA 21 ping, WY 25 ping, VA 60 ping
Use MD CA first
Then WY VA

[soft steeple]

I can try it with only NL and DE on, 9 and 21 ping

[quiet summit]

Yeah just try the two lowest, then move up

if you still DC

[soft steeple]

Allright, what if this doesn't work?

[slim spruce]

the infinite awaiting session start seems to be an issue on our end

You could ALT F4 and rejoin if that shows too long and that may help.

[soft steeple]

I've tried that multiple times already and it doesn't work

[slim spruce]

Please submit a bug report in the launcher

[soft steeple]

Done, thank you guys for your help and patience but i think i'll just have to wait it out untill its fixed.

[quiet summit]

I would still give testing the servers a shot

You never know!

[dull wren]

My account has been hacked and my E-Mail taken over, so I terminated it. No way to regain control over my account tho. Wrote 5+ mails to BSG for around 8 months but still no answer. Help

The E-Mail was taken over so I had it deleted, but this is basically the only way to regain control over your account...

[slim spruce]

The email being deleted is a bad problem. I would suggest trying to get it active again.

[dull wren]

I do not think this was a thing you can just reverse. The Mail should be gone for good

[slim spruce]

Support can't change email addresses, to my knowledge.

[dull wren]

I had contacted their support and due to me not having all 24 different 2 factor auths etc they couldnt bring it back up....

So they said we gotta go bald

[dull wren]

Daym, how come?

[slim spruce]

The feature is disabled, that's all I know.

[dull wren]

shiit

So I spent 100 bucks on nothing?

[slim spruce]

Contact support for more info. There's no official support on the discord.

[dull wren]

cus support aint doing anything and my mail is gone for good, idk what to do bout it

[slim spruce]

I don't know.

[dull wren]

Shit man, no worries. Didnt expect anyone to be able to help me on here anyways. Thanks for the advice tho...

[desert cairn]

Occasionally getting mem-leaks. Any settings I can tweak to help with that?

Mem goes to 12/16GB most of the time, when it leaks, maxes out and black screen/crash.

[slim spruce]

a memory leak is different than using all your ram

sometimes the game suddenly uses more ram after updates for some people

[desert cairn]

Ah.

Also, do we know when wipe?

[finite storm]

Why does it take so long to leave a game I literally crashed and re loaded my game and it still says leaving!?It took like 10 mins to find no game so I left and it took ages to leave so I crashed and now this I feel like I’ve had this happen rarely for a long time now

[slim spruce]

Usually you have to wait this out as it is usually a server issue.

[finite storm]

ohhh i didn't know if it was that or a issue with my setting or something

[maiden star]

wtf did just happen

my game went fucking pixel mode

i cant even fucken read the goddamn aspect ratios

nvm it fixed itself

[steep mulch]

hey should i have automatic ram cleaner on?

[slim spruce]

not unless you have a ram problem with leaks

[steep mulch]

ok thx

[loud moss]

If you have 16gb or less, its usually recommended to have it on, or use a third party one like Intelligent standby list cleaner

[sonic palm]

hello

because of my e mail suspended I cant get my verification code and my account is on my personal pc if I log out I will be never access my own, can you guys help me for that

has been already more than 3 months I sent emails to support team but none texted me back

[slim spruce]

Why is the email suspended?

[sonic palm]

I guess improper advirtesement or smth

I no longer acces my own e mail in that regard I cant get my own verification code

[slim spruce]

I'd contact your email provider to get it active again.

[sonic palm]

sure if you can I would be happy tho

[slim spruce]

No I mean if I were you

[sonic palm]

I tried every way to get it back but google is google

[slim spruce]

Tarkov emails can't be changed, but you can email support and wait.

[sonic palm]

I did and have been waiting for more than 4 months bro

by any chance I assume I can get my own back

otherwise if something happens and I log out then I wont be able to get in the game anymote

[slim spruce]

You will need to contact support at [e-mail]

There's not much more we can do here. Sorry.

[sonic palm]

no worries thank you so much but I am not sure that someone checks out the mails

I have been waiting more than 3 months no kidding

[grim sandal]

Sorry for my recent Message mod Didnt know it was so strict! But where can i see all my warns or is it just the messages zeppelin sent?

[slim spruce]

Just zepp

[grim sandal]

Thanks sorry btw

[lapis charm]

Hey yall, new to the discord but not the game. I had a question regarding the EFT merchandise website and shipping to NA. With everything going on in Ukraine, has anyone ordered items from the store and received them?

[rare plover]

Ey

i get blue screens everytime i load in?? and its not only me its also my mate

[grim sandal]

I believe you can just order. Because there arent realy any restrictions with packages from the russian federation

Do warns go away over time ? or are they permanent?

[slim spruce]

Shipping works from the merch store. You can email them on their support page for more information.

[hasty flame]

anywhere i can directly report a blatant cheater?

[slim spruce]

report them ingame. If they are streaming it in the discord, here, that's another story.

[hasty flame]

nah just a guy blatant cheating in labs, killed 3 of us with silenced grenades instakills across the map in different locations 🤡

[slim spruce]

@unborn kiln #discord-mod-mail

[unborn kiln]

ty

[quiet summit]

@light socket Please open up DMs to server members if you would like to use mod mail

[light socket]

i accidently clicked that I am sorry

[quiet summit]

Oh ok, closing it out then.

[light socket]

i thought it was like some verify you read the rules

[gusty rune]

I have a Team kill to report (I have a clip this time)

Where do I go?

[loud moss]

#discord-mod-mail please

[gusty rune]

its not letting me...

[loud moss]

What do you mean?

[gusty rune]

I click on the check and it goes to 24 then goes back to 23

[loud moss]

Do you have the bot blocked? It should be opening a dm with you

[gusty rune]

no i do not...

can i report it to someone else?

Whats the name of the bot I can search it up

[loud moss]

This is the bot that is meant to dm you

[gusty rune]

kk

I do not have it

it works now

[loud moss]

[hardy moth]

why on the tarkov merch store it says i pay 28 euro including shipping, but when I go to pay with paybox and i convert 17606 KZT to euro and its 37 euro?

[worldly oracle]

yo how do i redown load my trakrov i deleted it bc i had an issue and thought it would help and after i coulnt find it to down load it i looked at my profile and it says i have nothing preorderd and it dont have an install button

[valid echo]

how often do you all get server connection lost in raid? It seems like it happens a lot to me

Sometimes it happens a few seconds after I load into the raid

[heavy briar]

Any luck?

[sonic nexus]

Pretty much every time i try to connect. I get in maybe 1 out of 20 times. Have tried reinstalling, restarting modem/router, disabling ipv6, changing server locations, vpn/no vpn. Would really love a solution to this.

[valid echo]

4 times in the last 2 raids. Whos your ISP?

@sonic nexus

[tulip flume]

I got error 206 idk what to to already changed password and tried reinstalling the game, this happened after i travelled

[sonic nexus]

Comcast

[keen minnow]

Hey, im planning on buying some of their merch. But it appears to be sent from russia. I thought given the conflict between russia and ukraine that they couldnt ship to europe. is that correct or am i mistaken?

[shy mountain]

anyone having issues connecting to tarky right now?

[rancid current]

just got kicked trying to scav

[little hawk]

this looks little bit problematic doesn't it

[compact rock]

every time i load reserve my game crashes

been playing for like a year never had this problem til now

[charred yew]

what else are you running in the background and how much memory do you have, 16gb?

[little hawk]

just discord and yes 16 but single stick

@charred yew

did some stuff, memory is running at 35% now

[slim spruce]

yes, you'll need to lower your settings and resolution or get more ram, if this happens over and over and if it's not a memory leak.

[little hawk]

I lowered my aspect ratio to 16:10

[wise karma]

any1 know how to fix this ?

my internet is running normal in every other game except eft

[charred yew]

fair, still weird how disc and windows take up the other 7 gb though, might want to have a look at your background services and check whats taking up that ram

[slim spruce]

@vivid briar About the battleye can't install, add the launcher and game to the windows defender white list. If not still see here: https://www.escapefromtarkov.com/support/knowledge/397

[little hawk]

how its looking right now

idk why opera says (21) tabs open even tho I can only see one...

[jagged holly]

hello

i was wondering if someone could help me

im trying to make an account with my icloud email

my friends use their icloud email and it works for them. but i do it and mine just says domain doesnt work

[slim spruce]

If it says you can't make it with that email domain use another one, like Gmail. This is because that domain might not get emails from BSG at the current time.

[jagged holly]

so if it doest work at the current time will it take a couple of days or a random time

[slim spruce]

If it doesn't work that is usually a permanent thing

[jagged holly]

dang

[slim spruce]

And then people might not get the email verification codes

and you're locked out of your account

[jagged holly]

alright

thank you

[slim spruce]

gmail is safest, usually

[jagged holly]

do you think the devs will come out with a way where icloud will work sometime in the future

[slim spruce]

I am not sure. They have not been able to fix the outlook/hotmail for many years.

[jagged holly]

alright

thank you

[dire kettle]

Anyone running on a 6600xt, how well does it run and on what settings?

[coarse crater]

I have a 6700xt and it runs fine, about 90 fps on all maps with medium/high settings

[ruby nebula]

Lately there is a very interesting case in my team where someone can't see me even my enemies are almost invisible to them and there are a few cases where I can't see the enemy but the enemy can see us and vice versa.

[little hawk]

[dire kettle]

What’s your cpu?

[coarse crater]

2700x

[desert cairn]

Anyone else been having repeated Blackscreens and CTDs that seem to be more common when combat starts?

[unkempt hollow]

me too

did you happen to figure it out?

[slim spruce]

What is your ram usage up until this happens? Is it high like 85% ?

[rare plover]

YES

I had to wipe my whole windows.

full factory reset to fix it.

[unkempt hollow]

let me check, i played earlier this wipe and I had no issues then I took a break and came back right now and this issue just presented itself

[slim spruce]

this problem can happen right after an update

[rare plover]

@unkempt hollow its unity issue only fixable with complete windows reset

[unkempt hollow]

damn, ill wait until the wipe and see if it works if not ill try that

its like I blue screen or it crashes while im waiting in queue for the match

[rare plover]

if i were u i would do it rn cuz it will take 1 hour to reset/download everything and u are 1 hour behind the rest then

[rare plover]

yeah thats the issue i had u could also try to reinstall tarkov itself i just did windows czu thats the easiest solution for all my problems

[unkempt hollow]

yeah

thanks for the help ill be sure to try that

[slim spruce]

reinstalling the graphics driver with a clean install in the custom option is another thing to try

But it depends if the ram is too high as well

[unkempt hollow]

true it could also be that i only have 6.8 gb available space too

[slim spruce]

That is the cause if your C drive is that full

make room or move stuff to another drive

[unkempt hollow]

yeah, i just cleared a bunch of space

my c drive is my 500gb ssd, I have a 2 tb hard drive but im too lazy to install it.....

[vivid briar]

I've got a bug where I cannot hand in Found in raid vodka for a flea barter as apparently its "not in stash" when it is

any reason why?

[slim spruce]

There are two difference vodka items. Are you sure you're using the right one?

[vivid briar]

believe so

https://streamable.com/qf7upp

[slim spruce]

There's technically still two different kinds and you have the wrong one.

[vivid briar]

dayum

since when were there two different ones?

[slim spruce]

Since the event with the "bad" vodka batch.

[granite egret]

mmmmm vodka

[real imp]

when is the wipe date?

[paper sphinx]

nothing confirmed

[real imp]

oh kl

[misty light]

How do i report a player in the discord server?

There is someone in the channel that I am in using slurs and hateful speech

[slim spruce]

#discord-mod-mail

[upbeat valley]

i still get blue screen i need help

[quiet summit]

When do you get it?

[true yoke]

hey there, friend of mine just got the game and its crashing when he launches it

was wondering if anyone has run into this. a few times it gave him a BSOD

hes pc is def good enough. GTX 2070. alienware prebuilt pc

[slim spruce]

Right when he starts the game from the launcher it crashes, or when exactly?

[true yoke]

immediately when he launches fromthe launcher

[slim spruce]

verify file integrity in the launcher and the top right on your name > verify files

[true yoke]

currently hes reinstalling fresh to see if thats helped. besides that hes updated graphics driver, increased virtual memory on that drive, verified files, disabled optimization full screen

[slim spruce]

Have him go to Start (in Windows) > type "view reliability history" and see if there's any error entries for when he crashes. Look at the details and look for the fault module name for a clue to what's causing it.

[true yoke]

ok, hes doing it now

ok i think he found crash events

[slim spruce]

1 moment

[true yoke]

this is the most recent one.

[slim spruce]

that's all?

[true yoke]

did it get auto deleted? I posted it and its gone.

[slim spruce]

only those? nothing else?

yes for spam from the bot

[true yoke]

oh. can you see it?

[slim spruce]

yes

[true yoke]

what else should he be looking for?

[slim spruce]

Hardware errors or escapefromtarkov.exe

I'd first reinstall the graphics driver with a clean install in the custom install option

[true yoke]

ok well

there are hardware errors, but it doesnt have the "details" option. Besides that there was a most recent issue where nvidia gforce experience stopped working

The program NVIDIA GeForce Experience.exe version 73.3683.1933.5 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: e00
Start Time: 01d8868d41bf4fe9
Termination Time: 6
Application Path: C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
Report Id: a5d3e159-632a-4b70-954c-ab170e6c6aba
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

I don't see anything with escapefromtarkov.exe on the list

He just tried again after the clean reinstall and it BSOD again

[vivid briar]

Is there anything I can do if I lost my BSG email?

[slim spruce]

lost how?

[slim spruce]

what is the error list with the hardware error?

[vivid briar]

Forgot the email.

[slim spruce]

There's not much you can do besides emailing [e-mail] with the receipt of purchase and ask for a change, if it's possible.

[true yoke]

A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 100d
Parameter 2: ffffac0289c858a0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19044
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x144_CONTROLLER_GONE_USBXHCI!TelemetryData_CreateReport_VEN_1b21_DEV_1242_REV_0000_FW_15070730021F
Server information: ca5d43b7-7511-42ee-b42b-e8fdc87eac55

[slim spruce]

That is most likely a graphics driver issue. Please reinstall the graphics driver but in the custom option and in Nvidia select "clean installation" and in AMD choose "Factory reset".

[true yoke]

Ill have him do that now. thank you

is that in Nvidia gforce experience?

[slim spruce]

You can in that, yes. Driver tab and it's one of the 3 dots at the top right

[vale atlas]

Servers just crash? My whole squad disconnected at once.

[true yoke]

Just finished the clean install and restarted his PC for good measure, still crashed with a blue screen

blue screen says "attempted write to readonly memory

WE FIXED IT YAYA

it turned out to be.... the Alienware command center. He uninstalled it and its running now

[lone oar]

Can anybody help with this shitty ass game installation?

apparently when Im about to start the download it says 21 gb required I have 32 gb free and its unpacking 70% the way and it does this shit is there a way I can continue without a full reinstallation?

[slim spruce]

you can download the game in a zip file in the manual install method in the pins here

you may need more than 50GB if there's other things using your space

If the zip fails to extract it will not be deleted

Where you are at now you need to redownload the whole thing.

[river pulsar]

Hello Community, I have reached out to EFT and sent a support request regarding to a purchase issue I encountered earlier today. Usually how much time does it take to for them to get back to me?

[grand gust]

How do you report someone for tk

like purposfully tk

[lyric abyss]

I just got disconnected MID raid at extract. and it said "server connection lost" so I reconnect and it said "Game completed or aborted" and I just lost 3 sets

I lost my modded SVDS, and 2 enemy weapons, a modded TX-5000 and a modded G28

unbelievable. There was still atleast 20+ minutes left in the game and I was about to extract at outskirts

[balmy isle]

Get rekt

[balmy isle]

Were they someone I. This discord?

[lyric abyss]

fr

[flat edge]

I try to launch the game all i get is this, does anyone know problem?

oh wait technical update

[finite quail]

Post pic

[devout vortex]

#eft-announcements Serves are down for another hour or so

[quiet yarrow]

Hello somebody knew new wipe realese?

[median ruin]

Purchase issues should be done through Xsolla support

[median ruin]

#discord-mod-mail with video evidence

[median ruin]

No one knows when wipe is

SoonTM

[granite egret]

wipe is tomorrow
if wipe didnt happen read again

[hoary mauve]

are they going to add some missions do somebody know? and is there an 100% accurate missions order? (nope wiki isnt 100% right OR im 100% wrong)

[spiral rampart]

@hoary mauve Getting the "100%" correct quest order wasn't really possible this patch due to server problems and quests not showing up etc.

We always improve it when we get the chance

If you're missing a quest you could try to restart game

[hoary mauve]

no i mean like the whole list of all quests i dont mean the daily quests i mean the normal quests

[spiral rampart]

@hoary mauve Me too? Lol

You're complaining that our quest flow chart or the before/after mentions on quests pages are not "100%" correct and I told you why it was impossible to obtain the required info this patch

And that we constantly work on it whenever we get info

[hoary mauve]

Okok chill 😅 I just thought you are talking about daily’s 😂 isn’t it possible to get this kind of infos directly from EFT files? I mean there are some websites that checks what’s new in tarkov especially which parameter changed 😅

[spiral rampart]

@hoary mauve no.

Feel free to keep track of your quests next patch and report any problems with our info directly to us

But you need to restart after every quest acceptance and completion

[hoary mauve]

👌🏻

[faint palm]

how many of u are running tarkov on a rx 570? i need y’all’s cpus too idk if a 3400g and a 570 will run the game

[still apex]

Thanks mods for deleting that

[coarse crater]

i used to have a 460 and the game ran at like 50 fps on all maps

had an i5 6600k

[faint palm]

fsr is gonna come so i guess i can upscale from 720 to 1080 and make it work ay

[coarse crater]

your game shouldnt run that bad jesus lol

[silk cargo]

anyone running the game on 1440p know how to get the ui to be 1440p as well? i managed this years ago but i forgot how

[mint chasm]

Hi is anyone having a problem w their log in i havent been able to receive a code from bsg for months and i tried everything however i can play the game and get into the launcher but the website i cant can someone help me please

[meager sand]

Where do i report someone in the dis?

[slim spruce]

#discord-mod-mail

[solid marsh]

how do i get the EU badge

[slim spruce]

For what?

[solid marsh]

server

[slim spruce]

Put it in your name

[EU]

[hollow cove]

dont know were to put this but i will put it here i was on interchange with the revo shotty and when i unloaded it in my inventory it made it so that i couldnt shoot or put my gun away it also made it so i couldnt heal just thought you might wanna be aware of this bug

didnt lose much so its not a big deal to me

[upper pier]

my game laggy af today anybody else

[hollow cove]

i havent had a problem with it

[versed ermine]

Please submit a ticket via the launcher as this feedback is collected here

[vivid briar]

I just got the invisible glitch in tarkov

[slim spruce]

send in a bug report in the launcher afterwards

[vivid briar]

bruh im so getting banned over the glitch 😭

I killed one pmc

[slim spruce]

send in a bug report after please

[vivid briar]

how tf does that even happen

[slim spruce]

We can learn if you would send in a bug report.

[raven forge]

Anyone else dealing with no verification emails? I'm locked out because [e-mail] can't reach yahoo mails it would seem

[idle saddle]

need mod help

[slim spruce]

With what?

A discord issue see #discord-mod-mail

[slim spruce]

see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[idle saddle]

can i be moved to chit chat one its full

[slim spruce]

wait for a spot

[idle saddle]

plz and thx

[raven forge]

These don't work.

Tried every single piece of black magic and mumbo jumbo fixes out there

[slim spruce]

Does it work on another machine?

[raven forge]

No, tried that also

[slim spruce]

Please email [e-mail] for more help. Sorry.

[raven forge]

I have. This is going to take months

[idle saddle]

yo mod can you vc me need to show my screen so you can see what i mean i need help

[slim spruce]

I will not force you into a full voice chat. Sorry.

[idle saddle]

no its not that i need to show screen cant see any of th

[slim spruce]

see what?

[idle saddle]

any of the chit chat channewls

[slim spruce]

click on "community off topic"

[idle saddle]

thanks im in chat 1 thx

[rare reef]

i keep trying to connect to raids and i load in till it says awaiting session start then it says server "connection lost" and kicks me to the main menu

[dark lake]

after this patch update my screen is tearing BADLY jesus fukl

[true yoke]

Well I was here yesterday asking for my buddy who was getting BSOD when launching tarkov. He deleted the Alienware command center proprietary program and it worked.

Well today he crashed again loading into customs and now he’s getting a BSOD when launching the game again

[slim spruce]

Can you go to Start (in Windows) > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

Look for Hardware Error or crashes with the Tarkov exe

[rare reef]

dawg

[rare reef]

how fix

[slim spruce]

It seems to be a server issue, this one.

Every time though?

[rare reef]

it happens every time

[slim spruce]

reboot your modem by unplugging it for 15 seconds and try again with a hatchling kit

[true yoke]

Thanks for your help as always. He’s checking now. The BSOD said “attempted write to read only memory” if that’s helpful at all

[slim spruce]

Did the RAM max out above around 85% during this?

Check that next time.

[true yoke]

Would that show in the reliability history?

[slim spruce]

No. You have to monitor it up until it crashes.

ALT TAB and check task manager

[rare reef]

it didnt work

[slim spruce]

You did not see the ram usage?

Or it crashed too quickly?

[true yoke]

Different person, he hasn’t tried it yet

I have a feeling his issue might be junk programs taking up CPU memory. Cuz before uninstalling the Alienware program worked so maybe he’s got a bunch of crap running in the background

[slim spruce]

Usually blue screens are either from the graphics driver, ram filling up too quickly and only a few other causes

[true yoke]

Kindof frustrating doing this remotely lol. The things we do for squad mates

[slim spruce]

Reinstalling the graphics driver with a clean install in the custom option is a good idea

[true yoke]

We did that yesterday evening like you instructed. Clean install using gforce experience

[slim spruce]

Check the RAM usage then.

[true yoke]

It’s odd that deleting the Alienware program worked though, idk why it would stop working suddenly. I will have him do it I think he took a break

Out of curiosity, what would the solution be if it was ram usage?