community-support

[slim spruce]

It can't be a monitor issue if it shows up on screenshots for me too, so you're good there. It has to be either a driver issue or a card issue.

[rugged snow]

Yeah probably

ok yeah it's since this patch 100%

[slim spruce]

They'd probably like a bug report for this as I see a couple people with this exact issue on reddit

[rugged snow]

Yeah for sure

Think I found the issue :)

Once you launch the game and put on a visor until you reset your game you have that dead pixel.

[slim spruce]

That would be a good bug report if you can prove what it is

I'm sure they'll appreciate it

[rugged snow]

Kk

Got a clip of it

[slim spruce]

👍

[rugged snow]

Sent the bug report.

[slim spruce]

Usually they get back to me within 24 hours

They could ask for more info

[rugged snow]

Gotcha

[iron moat]

Hey

today I've had extreme RAM usage on lighthouse, 16 gb and more, it becomes unplayable, did anyone have same experience?

[silk saffron]

lighthouse is poo for everyone don't worry

[iron moat]

Well, maybe but why today? there's no event afaik

I didn't have any problem before

[quiet summit]

You have 16 gigs of ram?

[leaden echo]

Whats happening

[quiet summit]

hmm?

[quiet summit]

Let it sit there, it'll sort itself out

It'll start moving within 10 minutes

[iron moat]

hope today's update will sort it out

really don't want to buy another 16 gigs

[quiet summit]

You have 16 gigs of ram?

I wasn't sure what the + was

Yes?

[iron moat]

yes I have

[quiet summit]

Have you set your pagefile size?

[iron moat]

Nope

[quiet summit]

Windows + R
Open your run page and type in 'control sysdm.cpl'
Go to the advanced tab, under perfomance hit settings
Advanced again, and change the paging file size
Select an SSD drive
Untick automatically manage paging file size for all drives
Use 8000-16000 minimum and 25000 maximum
Once you’ve entered your size of virtual memory, click Set, then click OK to apply the changes.

It should help you a good deal

Be sure you restart your computer after

Do share your results o:

[iron moat]

Thanks 🙂 It works, I already looted those Rouges as scav but got my ass handed by a PMC. For some reason I had set my pages to be saved on HDD. Again, thanks a lot.

[quiet summit]

Let's go~~

No problem

[leaden echo]

I let it sit and it stopped

[quiet summit]

Try to launch the launcher in admin mode

[leaden echo]

It worked ty

[quiet summit]

Perfect, good to hear

No problem

[sacred wharf]

Does anyone no how to fix

[quiet summit]

Do you have an operating system installed? o-o

[slim spruce]

reboot

This can happen randomly

[polar pasture]

Why is it so hard to buy tarkov?

[slim spruce]

If you mean payment cancelled it's common with out of country purchases.

Try paypal or contact xsolla https://help.xsolla.com/i-cant-make-a-payment

[polar pasture]

it brings me to a page with a tempory deduction of less than 2 dollars when using a card and i have no way of seeing that deduction until a bank statement comes ion the mail since i dont have any online stuff set up

[slim spruce]

Oh

Got paypal to use your card as a payment method?

[polar pasture]

i can try

[polar pasture]

i dont like to use paypal as i got my account hacked once and some one took alot of money so i dont use that any more

[slim spruce]

Got 2 step verification and can you add and then take the card off of it?

[polar pasture]

???

[slim spruce]

You can add 2 step verification to paypal with cell phone

And then add the card as a payment method, pay, and then remove it.

[polar pasture]

why is there so many steps anyways?

[slim spruce]

Xsolla wants to make sure they don't get fraudulent purchases

[polar pasture]

still seems a bit excessive, no?

[slim spruce]

maybe, but they lose money when people charge back fake purchases with stolen cards

[polar pasture]

fair enough

[polar pasture]

so i bought the game but it wont let me download it to my other drive in my computer

[patent glen]

I need help with my acc it’s locked

I have already emailed the support team and have gotten nothing back

[frozen abyss]

I'm having horrible frame loss/stuttering issue on all maps. game ran smooth about a week ago. just tried setting my pagefile size like @quiet summit recommended earlier today. managed to extract on LH but with a constant 40fps. any ideas on what could be causing this, or suggestions? like i said game ran smooth with any issues before with same parts. (ryzen 5 3600, rtx 2070 super, 16gb.0

[bold wadi]

Tried lowering your graphics?

[trail terrace]

After today's patch I have this problem.. I can no longer extract from scav, in the latter case, I was in Lighthouse and I had already tried "Industrial" and "Grotto" earlier than trying with the train. The countdown would go to 0 and then nothing would happen. does anyone know how to help me or has it already happened to someone?

[barren lance]

im trying to open launcher to update and it wont open. just gives me the loading icon then never opens (using task manager) and out of 50 or so tries i got it to open twice but when i do i cant click on the update. its blacked out. anybody got ideas how to fix this?

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.12.12.15.17861_bf8a2414-9e97-4168-964c-4fd0c01d3b0c/Client.0.12.12.15.17861.zip

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[unreal roost]

ANY PLACE To report bugs?

[leaden echo]

How do i play singleplayer

[slim spruce]

In the launcher

[slim spruce]

You can play offline but there's no progress.

[leaden echo]

How do i do that i need practice

[slim spruce]

Choose PMC and then check offline raid

There are various options, no scavs, hoards, etc

[high loom]

everytime i try to update it, it says failed to unpack and then i can only abort which makes me repair the launcher and i have no clue why, like it breaks my game and i have to repair it everytime

[slim spruce]

Try a full reinstall instead of repairing it.

[high loom]

jesus fuck

ill uh keep trying

[stray ether]

Guys. Do you know about map Lighthouse the Fire barrels in the camp cause FPS drops. Delete them or optimize them. An empty pool with led lights next to the villa also does this. Unity is terribly weak. In Marauders on Unreal Engine, I had a steady 120 fps and its prealpha. And the update from the update is getting worse. How could you ever release the map like this? Without even checking that a stupid barrel with fire causes huge fps drops when you approach it. 90fps on the whole map, but in the camp and at the villas it drops to 60. I don't want to know what the streets of tarkov will look like ... Damn Unity ...

[crude hemlock]

Hello. I was wondering because everyting i had insured is now not insured in my stash. All my keys and keycards are now not insured and everyting else

[slim spruce]

This happens randomly sometimes. It's a bug.

[crude hemlock]

well there goes a mil

[high loom]

6th time this has happened

[quiet summit]

Please hit your profile on the top right, and verify integrity

[high loom]

repaired it and tried ot update

[quiet summit]

Is it everytime you reset?

[high loom]

everytime it tries to updatei have to abort and then it says this

[slim spruce]

white list the game and launcher folders in windows defender and reboot

Something may be getting quarantined

[high loom]

got it

[patent glen]

I need help with my acc it’s locked and I haven’t got on in 2 years

[restive briar]

I need assistance with the game . My pc specs are i7 11700k and rtx 3070 ti oc .
so Recently after the last update I started running into this issue .
so Whenever I try to loading to maps at the start when awaiting for players message show up the game start freezing weird values show for cpu and i get fps 1 to 10 and it takes too long for the game to show up . Even after loading tot he game . It keeps stuttering for a while with low fps untill like few mins are passed then the game is fine at 90 fps etc.

I tried removing the cache . I tested my rams , cpus , gpu and everything running well no issues . Tempratures are good too . I even did run an integrity check for the game files .

What can I do to solve this issue ?

[blazing lily]

I dont know of this should be in support since its more of an opinion but i was thinking of buying the game for both me and my friend and is it like a good game, is it fun?

[coarse crater]

Great game, even better in teams

[restive briar]

The game is fun so dont waste your time asking just go and buy it . The game is 10/10 for gameplay ! You will not find a better shooter than this where it is fun and challenging .

Technically the game still beta so we cant rate this untill they launch it .

[coarse crater]

It's really hard to learn though, if you don't have grinding time then it'll be impossible @blazing lily

[blazing lily]

Its a great thing I decided to buy it around summer then thank you both

[coarse crater]

Yeah I got it during winter break and I was playing like 6 hours a day lmao

[restive briar]

@blazing lily I've been playing on standard version since the last summer and in this weekend on the sale I did decide to upgrade it to the final version . The game deserve it as it is super enjoyable .

[winged flare]

Hey!

I was in a raid as a Scav and I got out. However, after extracting I believe the game shutdown for the installation. Now the gear from the previous Scav run is still on my Scav character.

What do you guys think I should do in this situation?

[blazing lily]

now that you bring it up I think ill get the $75 version since i got $185 on the 13th, is there anything it brings that isn't in the standard?

[quiet summit]

The gear popped back on your screen?

You should be able to just transfer just fine.

[coarse crater]

Bigger secure container and stash

Actually only the top edition has a bigger stash

[blazing lily]

Ahh Ok thanks

[winged flare]

No unfortunately it didn't...

[quiet summit]

The gear is lost to the Tarkov demons then

[fathom dew]

Hey! I have a question!
If i have a basic account, can i upgrade to the Edge of Darkness edition?
Or i have to buy an other acc?

[loud moss]

you can upgrade to any edition from standard just fine

[quiet summit]

You can upgrade, it will discount the price of your standard account.

Just make sure you log-in your account before purchasing.

[fathom dew]

Thank yall😅

[quiet summit]

Sure thing

[oak plinth]

i've come across this bug about 2 times where my screen goes black as a pmc and forcibly disconnected despite having a good connection. Checking my duo's screenshare showed a bugged pmc that was unkillable. I couldnt reload to the raid on either occasion and my character lost all of the gear

[quiet summit]

Do you have automatic servers on your launcher?

[oak plinth]

No, i choose the NA servers that are closest to me, anything under 70 ping or so

[quiet summit]

I would select only the 2 lowest, if you still DC, select the next pair

[oak plinth]

sorry anything under 50 I meant

[quiet summit]

So if cali = 20, md = 21, VA = 70, NY = 80

Choose Cali/MD first

then VA/NY

Just pure examples

[oak plinth]

yeah im na midwest but i shouldnt really have an issue with those connections

[quiet summit]

Yeah just choose two of the lowest

If you still DC, move up a pair

etc

If you really want to dig in deep, you can go one by one

Narrow down the server you have issues with

You can also reset your router and see if that works,

Leave it off for ~30 seconds

[oak plinth]

oh wait regarding the automatic server selection, will it just put me to the best one connection wise?

i didnt choose that option because i thought it would just throw me to any of the NA servers

[quiet summit]

Yeah one of the lowest one, but I would go one by one

You do want manual for best results

[oak plinth]

alright thank you

[patent glen]

@quiet summit Can you please help my acc is locked and I haven’t been on in a long time.

[quiet summit]

Locked?

[patent glen]

Yea

[quiet summit]

What do you mean?

You should be able to reset your password

[patent glen]

I reset my password and put in the new one and tryed to sign in but it’s says that my acc is locked or blocked.

[quiet summit]

Is there an error code?

Or do you have a picture?

[patent glen]

I think

[quiet summit]

Do you use more than 1 PC?

[high loom]

\

so this is what i get usually before i have to repair my launcher

[quiet summit]

You are launching in admin mode right? The launcher

[high loom]

im not sure

[quiet summit]

I would re-open the launcher in admin mode

Right click and run as admin

[high loom]

right click on the shortcut?

[quiet summit]

Yes that should work

[high loom]

ill try that

[crude acorn]

The new RMT change just fucked me over as a legitimate player. I dropped my friend about 1 month ago my keycard set cuz i took a tarkov break. And now i cant get them back?! What the hell...

[quiet summit]

Please get in contact with support '[e-mail]'

Does it say anything on your profile?

[crude acorn]

Im so over this game....

[quiet summit]

[split crypt]

we got extract probleam at lighthouse

[crude acorn]

I mean, i spend the better part of a wipe collecting all keycards. Then Real life knocks on the door, so i take a break from gaming but because im a nice guy i drop my friend my keycards so he can enjoy the game while i sort out my affairs.
And then i come back and getting punished for being a social person?!

How is this fair in any way shape or form?!

[quiet summit]

It wasn't punishing you directly, just very unfortunate timing

I do wish that there was some kind of warning though

So people could trade back in case it was needed

[crude acorn]

At the very least that!

This is so dumb.... Might as well not play anymore and wait for a wipe. This is not the way to combat RMT, Nikita... This is punishing the majority of your playerbase because a minority isnt playing by the rules

I send an email to support now, if they cant help me, im just uninstalling till streets

[split crypt]

Industrial zone gates

got probleam

[high loom]

wait you cant drop keys?

[crude acorn]

The ones with found in raid tag

[high loom]

CRINGE

[crude acorn]

Hence why my full labs card set is now stuck on my friends account

Very nice, nikita...

[high loom]

OOOOOF

[crude acorn]

Yeah, im livid atm.... No warning nothing

Ffs..

[tranquil bridge]

<@&551452465233657859> i wanna share a bug it happen to me today, regarding the extractions on lighthouse

[slim spruce]

It's a known problem

[fallen shadow]

I need help

[slim spruce]

with what?

[fallen shadow]

I tried to buy a game and it won’t let me because of temporary charge less than $2.00 and what I’m supposed to do

[slim spruce]

You don't see it? I'd suggest trying paypal or contact xsolla.

This is somewhat common with banks blocking out of country purchases.

https://help.xsolla.com/i-cant-make-a-payment

[vivid briar]

anyone else having bad connetion to servers how can i fix it?

[neat latch]

Ya I couldn’t do it through my bank account. Had to use my credit card before I saw the hold amount come through

[fallen shadow]

It not in my bank account

[minor mist]

i get the message 'awaiting session start'. when i play pmc or scav

tried restarting and everything

nothing seems to help anybody know a fix?

[vivid briar]

you could try selecting servers before loading up the game

[fallen shadow]

Where I can find my transactions numbers if it not in my email?

[minor mist]

its also when i try to play with a friend. or is the server a problem?

[fallen shadow]

Where I can find my transactions numbers if it not in my email?

[quiet summit]

Try resetting your router, leave it off for ~30 seconds

[vivid briar]

not sure cause i am also having problems but mine is with ping

[vivid briar]

try selecting the servers first and see if it works and if it doesnt i aint sure what you can do

[vivid briar]

is it like this

seems like i am having the same issue

[warm latch]

Guys why is my Tarkov download so slow? I can't fix it at all.
My normal speed should be around 10-11mb/s

[marsh sonnet]

i just had this too

[quiet summit]

Currently a bug with exfils, known issue

[marsh sonnet]

i had literally 2 hex grids and like 1 mil in loot, and couldnt take 3 extracts

what exfils, what maps cant we play right now because that's retarded

[quiet summit]

I'm not too sure

[marsh sonnet]

nice amount of gear gone to nobody

[warm latch]

Any idea why my internet speed is so slow with Tarkov? It's supposed to be 10-11mb/s a second, it's 300kb/s a sec

Hey

My download speed with Tarkov is 300kb/s for some reason. I can't figure it out, it's supposed to be going at 10-11 mb/s

[viral bison]

whats with extractions not working lol

[quiet summit]

Currently a known bug, not sure exactly which ones

[minor mist]

you found a solution yet?

[vivid briar]

yea i was downloading something on stream so it was messign with my ping

[rugged snow]

1980x1080 btw xD

Time to restart the game

[livid osprey]

scav grotto, train, checkpoint on lighthouse all did not work for me

seems like most of lighthouse is shot

[barren umbra]

anyone know what this means?

ragfair/Not raid barter notification

[swift crystal]

hello i would like to report a crime

[median ruin]

hi

[swift crystal]

hello

[median ruin]

what crime

[slim spruce]

#discord-mod-mail

[barren umbra]

does noone know?

[slim spruce]

That means you can't sell it on the flea market

Rag Fair is the russian word for the flea market

[barren umbra]

but im not trying to sell it, im trying to use it for a barter on the flea

[slim spruce]

rough translation

[slim spruce]

It needs to be found in raid to barter with on the flea.

[barren umbra]

oh

[slim spruce]

That error is a placeholder for that.

[barren umbra]

rip 600K then 🤷‍♂️

[slim spruce]

It is supposed to say something else.

[vivid briar]

Dont really know how to say it but when im like in a game or hideout when im looking around like slowly it just dosnt feel smooth and it moves my character in like clicks or something like when im looking around slowly what I mean is like it stops then it moves again I dont think its input lag but just something I dont really know?

It also seems to only happen on tarkov from when it started

[eternal edge]

stutters

[vivid briar]

Yeah something like that

[eternal edge]

they suck, there is no way to get rid of them completely

look up some youtube guides, change some settings and it should be better

[vivid briar]

Alright thanks

[fluid fulcrum]

can anyone explain the anti rmt thing?

[slim spruce]

You can not bring non-found in raid barter items into a raid and drop them for people anymore.

Nor docs or sicc from what I can see. Also no keys.

[fluid fulcrum]

@slim spruce thats fucken stupid because i can make it to flea market before my friends so i literally buy them items if they need like my buddy just started hes level like 3 and i gave him the keys for like pocket watch and dorms 206

[blazing lily]

i saw the game was going on sale this weekend is it true?

[slim spruce]

A sale just ended.

[blazing lily]

🥲

[quiet summit]

[neat latch]

Can you send a screenshot?

[slim spruce]

You click install and nothing pops up?

Windows 11?

No 0/0? No nothing?

Try running the launcher as admin first. If that doesn't work add the launcher and game folder to your windows defender white list (create the install folder if it doesn't exist yet), reboot and choose that folder to install to.

[unborn leaf]

i cant login to my account i lost access to email tried contacting support and never got any response this was alsoo months ago

[slim spruce]

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

Add the folder, not a file.

Did you reboot after adding them to the exclude list?

@vivid briar

Add the launcher exe to your firewall public and private.

And do you have any other antiviruses?

The firewall is the last thing to try before manually installing with the file in the pins.

[slender apex]

does anyone know if air filtering unit is still bugged it doesn't seem to do anything for me

[quiet summit]

Yes it seems to be still bugged.

[pallid pier]

Hey what’s the current maps you can’t extract from. I know lighthouse is one any others people have come across?

[slim spruce]

Seems it's only lighthouse

[pallid pier]

Do we know if they plan on fixing it soon or is it going to be like the air filter unit “fuck it she’ll be right” type of deal

[slim spruce]

I think this is a bit higher priority. I'd expect the next update very soon.

[verbal valley]

Can I not use the name I've always used in Tarkov anymore?

[slim spruce]

Either it is taken or it's censored

[verbal valley]

I tried like "Pestily" and it said "taken" so I know my name isnt taken

is "fat" the issue?

[slim spruce]

No idea about the censor system.

[verbal valley]

they really upped their censor on it. used this one before

[keen rose]

how much xp u need for level 15?

[mortal chasm]

Can EU players please get their own color or tag, so hard to find if they dont have it in their name.

[slim spruce]

Please put your region in your LFG post in #pvp-lfg

[rugged snow]

So uh, Making 1.5 mil per raid is cool and some cool raider gear by just bringing a 5.7 and abusing their AI is cool and all. But I swear every server I tried is just dead lobbies. It's nice making money and gear but like it's so cheesy. I just wanna get some pvp after 20 labs raids... Pls. Even london peak time i get 1-2 people occasionally.

[quiet summit]

London's known to have slower servers, are you able to connect to any other ones?

[rugged snow]

I've tried a lot.

[quiet summit]

When I want a chill time, I untick the servers in the states and select London exclusively

[rugged snow]

hahaha fair enough I heard people say the opposite

[mortal verge]

hey guys, i just bought the game and when i go to the launcher and try logging in my email does not get a verification code

[slim spruce]

Try running the launcher as admin and then see here for more tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[mortal verge]

how do i run as admin

[slim spruce]

right click the launcher shortcut and run as administrator

[mortal verge]

is there a video solution ?

[slim spruce]

for running the game as admin?

[mortal verge]

for fixing the problem

[slim spruce]

I do not believe so. Please see that forum post.

It has the most common solutions.

[mortal verge]

i’ve deleted the launcher and am now reinstalling it

still nothing

if i make a new account will i still have the game ? or is the game only on my one email

[slim spruce]

You can't move the game between emails, unfortunately.

[mortal verge]

im trying on another pc

if that dont work what do i do ?

Afterwards i resetted my game profile on their website

how do i do that ? it was in a review

[lime cipher]

Help

was in extract

[quiet summit]

Lighthouse?

[lime cipher]

yes

[quiet summit]

I'm sorry, there's a bug on lighthouse for exfils

[lime cipher]

thx

[quiet summit]

Hopefully there will be a hotfix these upcoming days

I would try and stay away from the map for now

[lime cipher]

got it

[modest horizon]

Is anyone good with computers that can help me?

[quiet summit]

What exactly is the problem?

[modest horizon]

I’m reset my PC and I’m trying to log back into tarkov but it’s sending me a verification email and I’m not getting it

[quiet summit]

Try and launch the launcher in admin mode first

Try these after https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[modest horizon]

Can you download without logging in the website first?

[quiet summit]

Also before those, try and reset your password

The launcher?

[modest horizon]

I did that

[quiet summit]

You're asking about the launcher?

Or download the game

You download the game through the laucher

[modest horizon]

Yeah I know I can’t get that far lol

[quiet summit]

Do you have access to a VPN?

[blazing lily]

I guess we'll never know if he had access to a VPN...

Anyway how often is a beta open?

[quiet summit]

Do you mean the ETS?

[slim spruce]

DMs about that

[quiet summit]

^

Sessamy you should be asleep by now

[slim spruce]

I'm going now

[quiet summit]

Me too

nighters

[slim spruce]

[ashen fable]

Can anyone confirm the light house extracts are fixed?

[jaunty lodge]

So there is a bug with the revolver shotgun which when triggered, doesnt let the player shoot, change weapons, heal, eat, drink, or anything other than walk and ADS

I have a video of it but the support data limit in the launcher is 15mb so it wont font, what do I do?

[gaunt canyon]

[bitter igloo]

upload to yt as unlisted and in the bug report share the link there

[olive mango]

still battling blurry scopes

anyone got a way around this?

[steady cosmos]

Link yt video

[steady cosmos]

They fixed that

[olive mango]

i still battle it!

[steady cosmos]

Screenshot?

[tight pagoda]

Sometimes when doing a night raid, the moon is full and casting light on the ground, then suddenly it will go as if the moon isn't there but it still is. Weird, anyone else noticed this? Havnt done enough night raids to find a pattern yet.

[scarlet oxide]

did daily and didnt get items as fir... great

[vestal condor]

it refers to the merch-discount so everything fine

[fresh cipher]

Hello! Can't I receive some tech support? I'm not able to log into the Tarkov website.
I have a hotmail email and can confirm that I have already added the [e-mail] to my safe senders list, but I still cannot receive emails from the address.
There is a link to contact support on that page. However the URL redirects to the homepage of the website, so there is no way I can connect support. I've tested this in multiple browsers.

[quiet summit]

Please see https://www.escapefromtarkov.com/support/knowledge/362

Also
https://www.escapefromtarkov.com/support/knowledge/384?lang=en

If the first one fails, you will have to follow what the second link suggests.

[fresh cipher]

OK, I can reach out to Microsoft.

[dusk trellis]

Hey! does any1 know how could I fix the issue where you don't receive the access code via email? I tried a lot of fixes, none of them worked, spoke with the email provider and said the problem is on the BSG end not mine...
I can't log in in both launcher and official site... only the forum works
this issue appeared after a hardware change, changed my motherboard and CPU

[quiet summit]

What email provider do you use?

[dusk trellis]

Yahoo

[quiet summit]

Is this when trying to access the website or launcher?

[dusk trellis]

both

only the forum works

[quiet summit]

Have you given a password reset a shot already?

[dusk trellis]

yep, but i still don't get the verification code via email

[quiet summit]

Hmm, if you have the launcher - you can give this a shot

https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

Try turning off your router for 15 seconds and turning it back on as well

[scarlet oxide]

anyone know if the server upgrade is done yet i wanna go tickle rogues

[quiet summit]

The announcement was a couple minutes ago, I don't think so

[dusk trellis]

should i do that before following those steps or after?

[signal spoke]

Is it possible to get help with a problem that I have been trying to get fixed for months now?

[quiet summit]

Before

[quiet summit]

What's the issue?

[signal spoke]

I have been trying to have me email changed because I have lost access to the account. I have supplied all the information that BSG has asked for but no change has been made. I can send the information if you need?

[slim spruce]

Don't share personal info with us. We are not support.

[quiet summit]

^

[signal spoke]

Oh okay my bad sorry

[quiet summit]

What is the email you've been trying to reach them?

'[e-mail]' ?

[signal spoke]

Yes and I have submitted a ticket back in march.

[quiet summit]

I would definitely try another ticket - though I don't know if they'll like the idea, I would create another account to submit a ticket via profile

Not through email

(EFT website)

[signal spoke]

Okay I will try that again. Thank you for your time and help.

[quiet summit]

Absolutely, good luck

[steady cosmos]

yep its bugged rn

[dusk trellis]

so that didn't work 😦

[quiet summit]

You were the one with the Yahoo email right?

[dusk trellis]

yeah

[quiet summit]

There's two more fixes that have worked for other people that you could try

In the Command Prompt, enter “ipconfig/release” then press [Enter] to release your computer's current IP Address.

Use another PC to force/prompt the "Access/login from new hardware" email and it may just put your email through

If those don't work, you will have to contact BSG support

[dusk trellis]

Ok... thanks

[rocky sierra]

i am unable to make purchases directly from traders does anyone know how to fix this bug i have tried restarting the game my computer

[slim spruce]

check fill all items in the blue banner

[quiet summit]

Happens to the best of us Killjoy.

[nova urchin]

So was the recent patch a pure RMT patch or were there other changes ?

[median ruin]

#eft-announcements message

[nova urchin]

Im asking because I havent seen any patchnotes, other than what has been stated in #eft-announcements

[median ruin]

There might be some other sneaky stuff but who knows

#eft-announcements is all we have

[nova urchin]

I must have totally missed that 😅

[median ruin]

[nova urchin]

Ok now this is weird, I couldnt see my stuff on flea, so I restarted the game... they had sold several minutes before I decided to reboot...

And I now have two sell messages per order.... Lets see if I get paid twice 😛

Nope, just a duplicate, clicking on one "opened" the other, and receive all does the same.
Silly Flea server

[rain talon]

I hate this game

13mins actually

[nova urchin]

Someone must be playing on an slide-machine...

[rain talon]

props

[nova urchin]

Raiders have gone from being benign to me (as a scav) to shooting me on sight for no reason.... I dont get it

[frozen forum]

If you get too close while ignoring their first warning, they'll open fire and if another scav player alerted them at one point, they'll become hostile to all other scav players

[nova urchin]

I feel like they completely ignored me before, or maybe I just got lucky before

[scarlet oxide]

so does northern checkpoint work now? since i was in a raid path to shoreline worked but northern checkpoint didnt let me extract and that was before the servers did some fixing

[rigid rune]

Hi guys I've messed with some graphics settings yesterday and tried to undo what I did but now my in game texture is fucked on some items.

I need help fixing the textures

[slim spruce]

clear the cache in the launcher and then go into the game and change to low then high textures again and then restart again.

Also do not enable MIP streaming

[rigid rune]

fixed, thank you👍

[slim spruce]

All crisp again?

[slim spruce]

[tawdry gust]

I keep on getting server connection lost

ive tried everything still wont let me iin raid

[slim spruce]

@sinful glade I'll dm you

[sinful glade]

Thank you

[blazing lily]

Is my pc good enough to run tarkov?

Ryzen 5 3600x
1660 Super
16 GB RAM
5 TB Storage

[slim spruce]

You can play at 1080p fine, probably. An SSD would help loading times.

[blazing lily]

Ok thanks

Ok so I just checked and turns out I have a wd black sn850 as my ssd

Is that better?

[slim spruce]

That is way better and it's gen 4 which is the best

Like the newest

[blazing lily]

Yeah I got my pc from a friend who got a new one a little while ago

[slim spruce]

Might be overkill unless your motherboard supports pcie 4.0 for that slot

[blazing lily]

Ok thanks

[slim spruce]

motherboard model?

[gaunt lake]

yo does meldonin spawn in black or no?

[blazing lily]

Sorry I lost wifi for a sec, gigabite z690 aorus pro

[slim spruce]

Yes your mobo has pcie 4.0 for that primary nvme slot

Blazing fast storage

[blazing lily]

That's good to hear

[slim spruce]

ddr5? nice

wait you have an amd processor?

That board is intel.

[blazing lily]

No sorry I was thinking of my old pc I have a i9 12900k

[slim spruce]

good choice. I got 12900k as well

[blazing lily]

Its really good

[slim spruce]

indeed

[cyan sequoia]

everytime i try to buy edge of darkness i put all of my payment info and it says payment cancelled

[unkempt star]

Hi im trying to help my friend download tarkov and hes having issues with the game. he cant download the game on the launcher. he clicks install and nothing it happens. he was able to download another file to help him download it but everytime theres an update he has to redownload the 15 gig file again and when he tries to update the launcher it gets to like 80% then it stops and asks him to update again like he didnt even click the update button before hand

[slim spruce]

Is the launcher allowed in the firewall public and private?

[unkempt star]

yes

[slim spruce]

Is he running the launcher as admin?

[unkempt star]

yes

[slim spruce]

The launcher and game folders are added as exclusions to windows defender?

You don't get any prompts when clicking install?

[unkempt star]

whats the difference between the firewall pub and pri and the exclusions? and when he tries to set the path it just says that it doesnt have the current game files

[slim spruce]

Oh he is clicking existing install button, he needs to click the big install button

firewall private is local only

[unkempt star]

yea he is clicking the big one

[slim spruce]

That error means he is clicking the wrong thing.

[unkempt star]

so the big install button is a lie?

[unkempt star]

he is clicking that box

[slim spruce]

Go to C:\Users\%username%\AppData\Roaming\Battlestate Games\BsgLauncher and delete the file "settings"

Then restart the launcher again

[unkempt star]

ok gimme a few and ill havce him do that

[slim spruce]

Another solution that many have is installing the game to a new folder on the desktop and then move the game files

[vivid briar]

@eternal edge I ended fixing the stuttering I just decided to factory reset my pc and seemed to of fixed the problem , Most likely not the best way to get rid of it but I kept searching and couldn't find anything but just the same youtube videos telling me the same thing

[slim spruce]

But if that works that means it's a permissions issue in windows

[unkempt star]

yea weve tried that multiple times also and that hasnt worked

[slim spruce]

Tried disabling windows defender active protection?

[unkempt star]

did that too

hes searching for that file rn

[slim spruce]

Can he try to install on a VPN?

[unkempt star]

pretty sure he has one

[slim spruce]

If that doesn't work it is probably a permissions issue

Has he reinstalled the launcher as well?

[unkempt star]

yea multiple times

[grave dove]

I have a suggestion, you could maybe try to see if the file located in appdata is set to read only

[slim spruce]

He could also change the temporary files location in the launcher to another location too

[unkempt star]

he doesnt even have that file\

[slim spruce]

Yes good idea

[slim spruce]

Is that folder read only?

That is the source of the problem

The settings file is missing this happens

[unkempt star]

its not in the bsgLauncher folder

[slim spruce]

Install the launcher again but run the installer as admin

and run the launcher as admin always

[unkempt star]

can u hop in a call and he can show u the issue?

[slim spruce]

That folder that the settings file is in, if it's read only that may be the cause

You may need to make sure your windows account has full control of that folder, if reinstalling the launcher as admin doesn't help.

[unkempt star]

can u hop in a call and he can show u the issue?

[slim spruce]

Ok

[eternal edge]

Not a bad idea, I should actually probably do that, my PC is getting old

[vivid briar]

It seemed to work on just uninstalling my apps way and keeping my files and plus my pc runs smoother with just my apps gone anyways

[bright frost]

hello today I found a new scope bug regarding the blur, I think it is due to the dlss but in this case much more serious because it also affects larger zooms, do you think it is possible to fix it? it only happens on flir and elcan for now

[restive hornet]

my mic isnt working but was just working before

[slim spruce]

what isn't working? It says it can't be initialized ingame?

[restive hornet]

i hear everything but no one can hear me

[quiet summit]

Is this in discord?

[restive hornet]

yes

[quiet summit]

Please check your settings, hit the cogwheel on the bottomleft, voice/video - check your input device

[vivid briar]

is their a way to appeal my blacklist on screenshots

[slim spruce]

DM GTB79#7979 or Silverballer#0131

[ruby crypt]

Anyone sure why my game might not be downloading I switched it to a different SSD and now its not downloading I have tried a bunch of stuff just wondering if anyone else had the same problem before

[slim spruce]

stuck at 0/0 ?

[ruby crypt]

Yessir

[slim spruce]

For how long?

[ruby crypt]

Its probably been 10 mins now

At the moment im going through everything and seeing If I have to update any drivers

[slim spruce]

Try starting the launcher as admin and try again. Then white list the place it is installing to and the launcher folder in all your antivirus programs and reboot and try again.

[ruby crypt]

Launching as admin gives me error code while trying to install I will copy it and send it in a moment

[slim spruce]

which error?

[ruby crypt]

Give me a moment I think I might have I will let you know

ERROR: 104006 that is the error code that I get

I might reinstall the launcher then restart PC

[slim spruce]

What is the error message with that?

It is being used by another application?

[ruby crypt]

Yea

[slim spruce]

Disable antivirus software and white list the game files folder and the launcher folder and reboot.

This is caused by antivirus software.

[ruby crypt]

Im not sure what I did to fix it exactly but its working now not sure if it was a update but before I finished white listing the folders it started downloading

Thanks either way

[slim spruce]

👍

[lunar condor]

excuse me

could someone explain

[quiet summit]

Vaseline is built diff

It's a bug, value used to be 10/10 IIRC

[gaunt edge]

yo Sessamy i need 5head assistance

[slim spruce]

[gaunt edge]

my shits fucked

[quiet summit]

Probably easier for him to read up

#beginners-assistance @slim spruce

Thanks Sashimi

[gaunt edge]

every time i try to play the game it crashes, and a unity window pops up with a loading bar (never seen that before).

[slim spruce]

At specific times?

[gaunt edge]

no kinda random

[slim spruce]

More during loading or leaving matches?

[gaunt edge]

when i first boot computer it lasts longer than after repeated attempts

ive been able to get into the count down timer before crashing on a fresh boot

im guessing its some sort of memory leak bs

[slim spruce]

Can you go to Start > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[gaunt edge]

this hardware error occurred when i just tried to start it up

im going roll back some ram settings and see if that helps

[slim spruce]

This means there's a problem with either the GPU driver, memory or HDD.

I would suggest reinstalling the graphics driver with a clean install in the custom option on the nvidia driver.

I'd then run a disk check on your C driver in my pc > right click your C drive > properties > tools > error checking.

Then run windows memory diagnostic.

[velvet imp]

About how long does it take after purchasing the game to get access to the game?

[quiet summit]

You should have it almost instantly

Check your profile in the website

You should have a install button in the center of your screen

[velvet imp]

Oh, I see it. I got this in the email about my purchase so I wasn't sure
Please wait for the official Escape from Tarkov Beta testing invitation.

[quiet summit]

Oh perfect!

Yeah it can be kind of misleading.

[velvet imp]

Yeah, Thank you for the help!

[quiet summit]

Sure thing!

[gaunt edge]

@slim spruce i lowered my ram speeds back to 2166 or whatever and i just completed a raid no issues.

[slim spruce]

[gaunt edge]

i think my ram is getting old or something and doesn't like to go sanic speeds

[slim spruce]

I would suggest a bios update on your motherboard if you feel comfortable doing it.

[gaunt edge]

i did it waaay back when i first built it

because ryzen was jank af

[slim spruce]

It could use it again and that may allow you to use higher speeds.

[gaunt edge]

im sure there is a newer version thats more stable

good idea

[quiet summit]

What would we do without 5head

[swift valve]

Anyone have any ideas, my buddies game keeps crashing randomly all the time. sometimes 2 times a raid. Hes uninstalled tarkov, deleted all the files and re-installed and he still crashes. Just wondering if you perhaps know another fix?

[slim spruce]

Can you go to Start > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[swift valve]

does he need to do that right after a crash?

[slim spruce]

No, can do it now.

[swift valve]

thats what he got

[slim spruce]

Go back to the last red x from yesterday and see what it says for more details on it

[slim spruce]

Have him clear the cache in the launcher and also verify integrity of game files in the launcher. This can be done by clicking the name at the top right of the launcher.

If that doesn't work fully reinstall the game, you can keep the launcher installed.

Also what are the pc specs?

[swift valve]

hes already unistalled and reinstalled the game, but he just cleared cache and verified

[slim spruce]

Is it the same problem for every red x on that screen?

[swift valve]

yeah theyre all the same

[slim spruce]

no bluescreens, just crash to desktop?

[swift valve]

his PC is i9-10850k / 32gb ram / samsung evo pro 1 tb ssd / 8gb 3070

[slim spruce]

Ok the ram is good.

[swift valve]

no no blue screens just a crash, error code pops up for a sec and then disappears quick

[slim spruce]

Just the unity crash thing?

[swift valve]

yeah just crash to desktop, the error code doesnt stay up long enough to really read it

[slim spruce]

When did this start? Or has it always happened with the game?

[swift valve]

just started when we started playing again, hes played for 3-4 wipes and this never happened. 2 weeks ago it started

[slim spruce]

The next thing to try is a reinstall of the graphics driver with a clean install in the custom option for Nvidia. Not express. In the custom option it has a checkbox for clean installation.

And after that, run the CMD prompt as admin and run "sfc /scannow" (no quotes) and let it scan windows for corrupt files.

[swift valve]

whats a CMD prompt?

hes running some raids as we speak so we'll know if that stuff before worked

would a complete factory reset of his PC do anything?

[slim spruce]

go to start and type CMD and it will show. Right click and run as administrator

[swift valve]

oh command prompt, hes give it a shot if he can figure it out

[slim spruce]

The clean installation is only for the nvidia driver install

It completely removes everything nvidia driver related

[swift valve]

he hasnt been kicked from a raid so far

[slim spruce]

That is a last resort

[swift valve]

we're trying to see if itll happen again to see if that stuff before fixed it

[swift valve]

hasnt been kicked so far, once hes gets kicked hes doing the driver reinstall

[slim spruce]

With the clean installation option checked.

[swift valve]

he just got black screened and kick in his stash. he said the error code goes to fast to see it

[slim spruce]

error code? Does he just mean the unity crash popup?

[swift valve]

he said its just a bunch of numbers it looked like

[slim spruce]

It would help to know that

it might be in the 0x00000000 format

[swift valve]

he tried to screenshot it but it flashed too fast

[slim spruce]

It might be showed in event viewer

Right click start > event viewer > windows logs > system

I gotta go to bed. Have him try the sfc /scannow command while in the cmd prompt as admin.

[swift valve]

ok i will, thank you. Hes looking the the event viewer right now

[robust ruin]

Just wanna let you know I ain’t a piece of shit. I played a game on steam and it had battle eye I got banned for “hacks” I am appealing the ban and waiting for a response. I was wondering because eft uses battle eye will I get insta ban when I play eft? Even tho it is off steam?

[median ruin]

BE will transfer bans across steam, probably won't affect Tarkov as it's not on steam unless it happens to be IP/HWID

[robust ruin]

If I made a new acc on steam and was able to play and not getting banned. Dose that mean BE won’t ban me on eft?

[median ruin]

idk tbh

[robust ruin]

also eft was not installed when this happened

[swift valve]

this is the error message hes getting Unit 2019.434f1_6a9faed444f2

[tame violet]

I recently moved to japan, can I still play with people outside of Asia?

[steady cosmos]

ping says no.

[tame violet]

There are some servers outside of Asia with not too high ping though

[steady cosmos]

i guess oceania might work

[inner lake]

how would i go about getting in contact with a game developer

[quick kite]

What exactly do you need from a dev?

[pearl palm]

Anyone else getting game connection aborted constantly?

[indigo flicker]

My game keeps crashing whenever I try to load it up, I already cleared cache, verified integrity, and rebooted PC

Anywhere I can get some assistance?

It seems like it works when I turn off nvidia image scaling, I usually run at 85% resolution, when I try to boot tarkov with image scaling turned on now it crashes immediately

I never had this problem before

[quiet summit]

Do you have DLSS enabled as well?

[indigo flicker]

No, I have a 1060 6GB, so no DLSS for me sadly

[quiet summit]

You might just have to make do without image scaling..

You can try to clear the settings folder and see if that helps

[indigo flicker]

It worked prior to the last update, I use the nvidia control panel image scaling :/

[quiet summit]

For your EFT

Let me try to find the directory

I have it somewhere

[indigo flicker]

Clear the settings folder, where is that, and do I just delete the entire directory?

[quiet summit]

Make a backup in case this doesn't work

It will contain your keybinds as well

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\

There will be a settings folder in there

After you make a back up

Delete it

Go to your launcher, verify integrity of files

Or something along those lines

[indigo flicker]

So to summarize, Delete the Settings Folder in C:\Users%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\

Then verify integrity in launcher?
(made backup)

[quiet summit]

Correct

[indigo flicker]

Oki, I'll try that and see if it works with image scaling enabled 👍🏼
Verifying now

[quiet summit]

Sounds good

[indigo flicker]

Somehow that worked, Image scaling enabled and everything works again, managed to transfer the Control.ini and PostFX.ini too without it crashing again @quiet summit

Thanks a lot

[quiet summit]

It was probably a combination of settings that messed it up

No problemo~ Good luck!

[indigo flicker]

In the crashes log it said something about exclusive full screen being an error so might've something to do with that, either way it works now

[quiet summit]

[vocal tree]

Has anyone gotten the glitch "cannot transfer" when trying to pack a mag in raid?

and i actually cannot move my ammo in my inventory either

Well i dropped my stack of M80 on the ground trying to fix the problem and it disappeared in raid. cool

[quiet summit]

I have not, it may be related to the changes made yesterday

IIRC players Alt+F4'ed reconnected and it started working normally?

[slim spruce]

That's a regular unity crash. Are you sure the ram size is 32GB?

[crisp hamlet]

How can i report a toxic player? this is the 2nd or 3rd time hes come into VC flaming ppl and cursing and calling names.(that we've seen) Just joins to flame ppl about their game play

[median ruin]

#discord-mod-mail with video evidence

[crisp hamlet]

-_- dont have any.... so ill just have to wait to run into him again and record i guess. that just didnt come to mind during that

[slim spruce]

@balmy trench To use mod mail the dms have to be open to server members

[unborn leaf]

Does support even look at the emails bcuz I’ve emailed them twice and it’s been months since

[slim spruce]

Yes, they do.

[olive bronze]

ive done all the tasks and lvl 65 with all the traders max inluding fence and i havent received the task to give the streamer items task for kappa can anyone help? i have huntsman relentless task but the wiki says its not for kappa

[median ruin]

Send a pic of all ur active quests

[median ruin]

hmm

[quiet summit]

Did you just finish your last one?

If you just finished it, give your game a reset ; should appear

[proven pendant]

Just came back to playing after a few months hopped on, spiking ping the whole time, perfectly fine while playing games like warzone, consistently up and down and even spiking into the thousands, any fixes?

[slim spruce]

Do you get disconnected over and over?

[proven pendant]

When I spike up yes

Sometimes it’s fine and sometimes it’s horrible, varying every raid

[slim spruce]

If you are sure this only happens with tarkov it could be an ISP routing issue.

You could try a VPN to see if that helps, to connect to the nearest location to you.

Other options involve testing servers 1 by 1 to see which is the problem and which ones work well.

[spiral rampart]

@olive bronze Game restart didn't do it for you?

If it didn't, Hunter is the only one that would remotely qualify

The stylish one is out of question

and the other 3 came with the "endgame quests" package and shouldn't be required either

@quiet summit Love it when people don't follow up..

[quiet summit]

I get that a lot

[vital fiber]

does anyone know why my friend can't buy tarkov with a $60 dollar best buy card?

[quiet summit]

Is it giving him a message?

[slim spruce]

Usually Xsolla takes some of the card for themselves so it is worth less.

Because they take the gift card and sell it.

[quiet summit]

Yeah..

[vital fiber]

at first it said he didnt have enough, the it said there was an error

[pastel perch]

Im with GMDfig and i bought a best buy card for 60 bucks and it says there isnt enough

[slim spruce]

It should tell you what the card is worth to them.

[vital fiber]

it said the total was $58 with change

[slim spruce]

2001 or 2002: It looks like the payment system is currently unavailable. Please try again with a different payment method or contact our customer support for further assistance at help.xsolla.com.
This error may be triggered by several reasons and can be resolved by the following:

If you are using PayPal for payment, you may have removed Xsolla from pre-approved payments and no new payments can happen. Please contact us to refresh your billing agreement.
For other methods, removing the checkmark on the box "Save payment account" may resolve the issue.
This error may appear when your chosen payment method experiences technical issues, such as maintenance. This error is usually temporary and will disappear if you refresh the page or clear your cache and cookies.

[slim spruce]

A $60 gift card might only be worth like $45 or so dollars to them, and it should tell you what amount can be used towards a purchase.

[vital fiber]

how do u use the 45 towards the puchase

[slim spruce]

Did you try to purchase with that card?

[vital fiber]

the gift card ya

[slim spruce]

It should have told you what the amount is, and you may need more on the gift card.

[vital fiber]

it said it was 60

[slim spruce]

No

The website will tell you in an error how much can be used towards this purchase.

Usually gift cards are not worth their full amount to Xsolla.

[vital fiber]

it said 45 but now theres a different error

[pastel perch]

it said 45 can be used towards the swap offer for the purchase

[slim spruce]

That is not enough including taxes?

[pastel perch]

but how do you get to swap offer

it says the total is 58.21 and then you click check balance and it says the 60 dollar give card is not enough and the 45 dollars will be used for the swap offer or something like that

[slim spruce]

You will probably need to use another payment method as the gift card is not enough.

[vital fiber]

when he puts his zip code in it adds tax

sso can he try to use a different one

[slim spruce]

Xsolla handles gift cards like this: They make your gift card worth a little less to them because they take the gift cards and sell them.

You will need more on the gift card or use another payment method.

[vital fiber]

so can he try to use a different zip code

[slim spruce]

No.

That best buy gift card does not have enough money on it. You will either need to add more to it (the exact amount may need to be found with xsolla support) or use a credit or debit card.

According to the error you saw, it's essentially a $45 gift card.

[vivid briar]

my mate and i have been matching for a long time now everything ok with servers EU?

[elder apex]

I've been able to get onto Factory but nothing for Woods. shrug

[jaunty mauve]

Matching taking forever, anyone else has similar problem ?

[quiet summit]

Think there might be a maintenance happening right now.

[quiet summit]

Matching will be a bit wonky, yeah. once you get matched you should be OK though

No guarantees though

[ripe mason]

Theres been maintence for a few days now

[quiet summit]

Might just be server issues

Oh?

No it seems it's every map

[ripe mason]

yea its all maps that are not loading quickly

[cold karma]

Anybody having issues with getting stuck on matching? Been through multiple loads now where I've gotten 8+ min waiting queues.

[indigo flicker]

that was hilarious tho

also on topic
servers are shitting themselves or wut, was matching for 17 minutes :<

[dusky tulip]

Yeah I'm having the issues too. Came here to make sure it wasn't just me

[turbid geyser]

i too am having issues

tried lighthouse and reserve and couldnt get a match for either, i restarted my game but it didnt fix the issue

customs is fine tho

[ripe mason]

Is it fixed yet?

[turbid geyser]

nah

[pallid glade]

Brutal….been fast all week and any even get into a match tonight

[ripe mason]

Yea bummer.

Well hopefully it will be better in the morning

[pallid glade]

No Friday night Tarkov session tonight I guess.

[turbid geyser]

offline practice then ig

[graceful pecan]

reserve ques working for anyone else? NAE

[ripe mason]

Scroll up

[chrome python]

hey i mm having server que issues any fix?

[blazing lily]

i pre ordered the game for my friend and it gave me a code where does he put it into??

[slim spruce]

The "promo code" section on your profile page on the EFT website after you log in.

[blazing lily]

thank you so much

very exited to play

[slim spruce]

[sick orbit]

bro its been like this for like 4 hours how havent they fixed it...

[coarse crater]

How naive

[blazing lily]

https://cdn.discordapp.com/emojis/930145187613794324.webp?size=64

[maiden pike]

anybody notice the never ending matching queues again?

[quiet summit]

Yeah everyone's having issues.

[maiden pike]

Oh my

Its up to 40 mins now

Might just have to call it a night then.

[vivid briar]

did they fix the server issues yet

[buoyant peak]

Is there a problem with matchmaking again?

[glacial wharf]

Hi i just reset my pc and i want download tarkov back but when i want to login on the site it says that my account is perm blocked can someone explain this to me because dont play the game so much ?

[bold wadi]

Yep

[buoyant peak]

And you never use a cheat’s?:)

[glacial wharf]

never i dont now how to download it.

[glacial wharf]

because i dont play the game so much

[buoyant peak]

So maybe someone hack your account. Try with support

[boreal lotus]

Help I've been trying to play tarkov but every match I try to load into infinitely matches. I've uninstalled my game, updated geforce now drivers, cleaned up temp, restarted my pc, tried a scav and pmc and it still won't work.

[tiny gate]

Everyone is having problems with matching rn

[vivid briar]

try with support

[bold wadi]

Scav works good

PMC is broken rn

[weak cradle]

can someone help before i downloaded GeForce experience, i was getting high frames at like 100-140 and after i downloaded it, im getting like 70 with constant drops

[buoyant peak]

Im waiting around 15min to just find enough people..

[glacial wharf]

How ?

[glacial wharf]

Im new here

[buoyant peak]

you go to https://www.escapefromtarkov.com/profile and below ACTIVATE PROMO CODE you have CONTACT SUPPORT

try there

[turbid geyser]

he's really pushing the "new here" thing

[buoyant peak]

Hehe that why I just send him to support

[echo pine]

ahh nice again like on christmas you cant get into a mach becouse BSG cant fix their servers

[warped adder]

why is the flea tax so high
I tried to sell a gas can and the tax was 115000 compared the 98000 I was selling it for

I had 16 mil before this thing happened... now i have 9 mil

in the span of like 3 days

[inland rock]

wtf is going on with matchmaking? Taking forever

[thorn wave]

i am stuck in infinite matching even after restarting the game. Any tips?

and i'm not playing on a single server

[paper barn]

Flea tax was increased in recent patch

[thorn wave]

so? XD

[paper barn]

Servers dying or something, bsg havent said anything yet

[quaint hinge]

Any help would be great, I have been trying to log in to tarkov and they keep saying they sent me a verification code.... im still not receiving the code. I have tried many times and checked all my information, spam folder etc and still nothing. I have sent several emails to support for help and I am not getting any replies back. I am lost on what to do now its been over a week.

[timber roost]

Reserve queues are way longer than usual. Please do something

[median ruin]

Submit a bug report with logs and send it to @grave oxide please

[warped adder]

it's all queues

[tranquil void]

any map working?

[warped adder]

factory

[median ruin]

To everyone experiencing long queue times and server issues, please submit a bug report (include logs) and send the ticket number to Sessamy/KappaKaaNo. This issue can be fixed quicker with everyone’s help.

[echo pine]

bruh that was a fucking lie

[median ruin]

Huh

[echo pine]

its the same again tarkov had these issues

[timber roost]

Woods queues are working as usual for me on EU auto servers

[shell sparrow]

server is of?

[plain rose]

are the lighthouse exits fixed?

[coarse crater]

havent seen any complaints after the update

[plain rose]

ok

[blazing lily]

I wanna buy mods for my guns but their all locked :sadge:

[coarse crater]

no flea?

or wdym

[quiet summit]

Probably not level 15, and no traders

[verbal parrot]

Is the matchmaking better?

[granite egret]

yea

[marsh zodiac]

me and my mate are stuck in the deploying screen

rip loot

[empty hearth]

Anyone else had this happen?

[slim spruce]

What are you doing to get this?

[empty hearth]

I believe eating a crouton

[slim spruce]

That error means something has an invalid durability

[empty hearth]

Its when I move this hemo that is 2/3 from my backpack to my rig

[slim spruce]

You might have to delete that, then.

[empty hearth]

😢

[slim spruce]

There will be others, don't worry.

Other good ones, I mean.

[empty hearth]

I deleted it, tried changing packs and error happened again pulling me back to main menu

[slim spruce]

Something is bugged

[empty hearth]

Will try to recreate

[slim spruce]

That error means something with durability is bugged, it can also be a gun.

[empty hearth]

I deleted most of the items I had, I was just questing, will see if error happens again

[karmic trellis]

can someone help me figure out why it says you cannot install the game in the main directory "etcfolder".

[slim spruce]

You have to make a folder for it.

The game can't be in c:\ or the root directory, try c:\EFT

[karmic trellis]

i have and it says incorrect installation path

[slim spruce]

Screenshot?

[karmic trellis]

it now says "This folder does not contain the correct version of the game. Please check the specified installation path and try again".

[slim spruce]

Are you clicking the big install button or choosing an existing install?

That error only comes when you are pointing to an existing install.

[limpid moth]

"The durability damage taken from bullets is based on the penetration value of the ammo and the armor level of the armor...." What does it mean by "and"??? Is it multiplied? summed? Divided?

[glacial haven]

ever sense the last update I can't even get into raid without game crashing anyone get this?

[slim spruce]

There are a couple things that are calculated when a bullet hits armor:

1. The level of the armor and the penetration chance of this bullet
2. The durability of the armor is taken into an account as well. (low durability can have it act as a lower level armor)
3. This may be all calculated several times if a bullet fragments.

[limpid moth]

Yea so what bothers me is

[slim spruce]

So for example, an ammo with low penetration can have almost no damage to the armor or the player.

[limpid moth]

If a bullet doesn't penetrate, how do you calculate how much damage the armor will take (when it doesn't fragment)?

[slim spruce]

!ammo

[wise hull]

https://escapefromtarkov.gamepedia.com/Ballistics

[slim spruce]

There is a lot of information here

[limpid moth]

Yea but the formula is not clear

It has an ambiguous description

"The durability damage taken from bullets is based on the penetration value of the ammo and the armor level of the armor, multiplied by the ammo's armor damage % and the armor material's destructibility %."

I suppose that by saying "the ammo's armor damage %" they mean the ammo's damage multiplied by the armor dmg %, and not just he armor dmg % value

So "the penetration value of the ammo and the armor level of the armor" is just relevant because in the case of it penetrating, it may deal less damage to the health of the armor

I suppose that shall be left out, since we're assuming the armor tanks the shot

Which leaves us with Bullet dmg X bullet armor dmg % X material's destructibility %

So in the case of a 7.62x39 BP against a Korund

[slim spruce]

[limpid moth]

It would be 45-(58x0.63x0.7)

Which equals 19.4

So if a full HP Korund (45/45) tanks a 7.62x39 BP round that doesn't fragment and doesn't penetrate, it should leave it with 19.4 HP

Now I want to know if this is correct or not bcs it pisses me off it's not stated anywhere clearly

And no, let's not count on any damage falloff values due to distance

@slim spruce What do u think

Sry for ping btw

U know any Mod in here who may answer this question?

[slim spruce]

I do not believe this information is exactly public.

@limpid moth no memes, please

[limpid moth]

[winged ember]

when does the trader sale end

[outer knoll]

Had a quick question from a tech side wondering if anyone has run into this issue before. when I try to log into my account from the bsg site to get access to the launcher instead of the capcha quiz I get a red text saying "This challenge page was accidentally cached by an intermediary and is no longer available". Anyone got any ideas what iv done wrong?

[slim spruce]

Update your windows 10 time and resync it and make sure it's in the correct time zone. Then refresh the website.

[tidal quail]

stuck trying to login to the client, server issue? or pc issue

[hard heart]

I just bought the game today, and because of my stupidity I lost full access to my Google account. Yes, i've tried everything. If I emailed their support, would they be able to switch my email to my new one?

[median ruin]

It's worth a try.

I don't know how you managed that but I won't question it.

[vivid briar]

Any BSG support on to help ;l

[median ruin]

What's your issue?

[winged ember]

when does the trader sale end

[median ruin]

No one knows (I’m pretty sure)

[lofty turtle]

currently having bottleneck issues can anyone help

[oblique helm]

is there a fix for lagg spike's on only lighthouse

[crimson lance]

lighthouse is poorly optimized so thats prob just hardware issue

[oblique helm]

they need to fix it man i hope they do it soon

[crimson lance]

its like that with all new maps, its slow process they wont just fix all issues with one update, it will slowly get better and better

but now it will get worse because they are expanding map

[steady cosmos]

size isnt the issue right now, considering its not even the biggest map yet, so i dont think the expansion is gonna be too heavy on performance

[crimson lance]

ram will be hurt even more

luckly i have 32gb ram because VR reasons

[steady cosmos]

i mean true, but from my understanding that isnt the main issue. at least not for me

[hidden valve]

anyone else is having issues with fps all of a sudden? even after updating the drivers and cleaning?

[raven merlin]

Hey I just played tarkov like 10 hours ago and now this morning it made me log in and then when I log in it says incorrect email or password, so I go to password reset and then it says email not found?!? just in case i looked up in the same email and i have proof of my purchase and account creation, wtf?

[slim spruce]

make sure the email's case is correct, like Myemail and not myemail, if you signed up like that.

[raven merlin]

Nah everything was as it should be, I sent a support email with my acount name, playable character name, and proof of purchase so hopefully it turns out well.

[slim spruce]

Ok. That was the next step.

[raven merlin]

Alright, ig I'll just have to wait now because I know it typically takes around like 4-5 days or more to respond ight? Welp time to find another game to let devour my soul

[slim spruce]

It will be soon.

[torn iris]

Any fix to 0mb/0mb download

[slim spruce]

Let it sit, trying, for like 5 minutes.

Then if not, try running the launcher as admin, then try installing to C:\Program Files (86)\EFT\ (or name it anything you want, but install it in program files (x86))

[torn iris]

Thank you for the response

[proven pendant]

@slim spruce idk if its just me but every time i double click on this val in my inventory my game crashes, not sure what causes it

[slim spruce]

Try clearing cache in the launcher and try again.

Top right on your name > clear cache.

[glacial glen]

i have a problem, when i want to play i am getting every time a server connection lost an some times i cant connect to the server

and i have done so much things and nothing helped

so when i cant connect is this

[proven pendant]

@slim spruce that only made it worse, cant do anything now, whenever i go to traders or my stash it crashes

[slim spruce]

Can you go to Start (in windows) > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[potent mango]

Do some scopes take a lot of mouse sensivity (make the aiming slow) for some people? (I'm using on of the schmidt and bender scopes)

[slim spruce]

Each scope power has a sensitivity that can't be changed, I believe.

It should scale with your sensitivity but some complain it doesn't.

[potent mango]

welp thats no good

I guess I just go cqb svd

[hard heart]

Has anyone here tried emailing their support? How long does it usually take for them to respond?

[glacial glen]

I waited 2 days.
But I sent one 3 days ago and haven't gotten a reply yet

[cinder pier]

Did anyone have issues with using REAP-IR thermal on an M1A after the RMT update?

[quiet summit]

What sort of issues?

[umbral hound]

hello noob here, i found violet keycard on woods desk what do people barter for it on flea? i see offers asking for green card, what other items are good/what is it worth roubles wise

[cinder pier]

I tried doing the "Test Drive p1" quest but for some reason having thermals equipped on a weapon (M1A in this case) seems to cause a problem where everything I perform doesn't register to a server. For example, I shoot at someone, they don't see me shoot at all

I tried using the M1A but without REAP-IR thermal and it worked just as fine

Also when I dropped the weapon, it couldn't be picked up anymore

All of this was happening during online raids. When I've put the thermal M1A to the test in offline mode there were no issues

[glacial glen]

i have a problem, when i want to play i am getting every time a server connection lost an some times i cant connect to the server. and i have done so much things and nothing helped

[slim spruce]

You're on wired and keep disconnecting over and over every raid?

[glacial glen]

Yes

[slim spruce]

Sorry for the delay, if you have troubleshooted everything it could be an ISP issue regarding being IPV6 only (changing this on your end won't fix it) and you may have to contact your ISP and ask for a prioritized IPV4 connection - also known as Dual Stack. To confirm if this is the case, try a VPN that uses IPV4 as well as IPV6 and you might not have any disconnections.

[glacial glen]

Ok Thank you for your help

[warped adder]

im in the game rn and i cant shoot, cant move items, cant switch weapons, or anything like that

[slim spruce]

try spamming TAB or ALT F4 and reconnect

[warped adder]

alr ill see if that works

i alt f4ed

[nocturne bolt]

Got left to die went to exfills and it didn’t work and people I was with didn’t even help to get me to exfill and now I lost everything

Ughh 🙁

[blazing lily]

went on a raid and took a whole lot of shit with me just to not be able to pick up anything, aim, reload, check how many bullets I had and ended up dying because I didn't know I had one shotgun shell left.

[zinc gyro]

so i just installed the launcher, i went to login and got to the part where you get the code to confirm your email, its been like 20 minutes and i still haven't got it, ontop of that i made another acc and tried it on that one and it worked anyone know how to fix this?

[slim spruce]

What email provider?

[zinc gyro]

bigpond

[slim spruce]

See here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140 But first try the launcher as admin

[zinc gyro]

ill try

running as admin didnt work

what files am i looking for to delete it

[slim spruce]

Start > add or remove programs > battlestate launcher

[zinc gyro]

yep found it

time to install a vpn

didn't work

[slim spruce]

There are other things to try on that forum post.

[zinc gyro]

ended up having to restart computer and open it as admin

[slim spruce]

it worked?

[zinc gyro]

yep

downloading rn

[slim spruce]

you are very fortunate

[quiet summit]

Understatement

Many have lost the war against email verifs

[tame violet]

Is it normal to be stuck in Awaiting session start, then lose connection, while using vpn?

[steady cosmos]

VPNs can cause a lot of connection issues from my understanding

[lunar musk]

When i stuck on awaiting session start just click alt+f4 then i load again into the game

[tame violet]

I have unfortunately tried that, but it does not help

Have tried scav runs and pmc runs, alt+f4 while it stuck, and sometimes just waiting it out

[toxic basin]

This happened to me when I updated my bios after installing new RAM. I think the launcher didn’t recognize my hardware and for whatever reason the email code was not being sent. However if I needed an account password change, I would get an email right away. So I ended up starting my launcher in admin mode while also turning on my vpn. It didn’t work initially but after trying a couple times I finally received a code and I was able to enter it. I later had to sign out of my vpn though as it caused way too many connection issues with the game. Hope this helps. It’s a frustrating issue with many triggers and solutions it seems

[vivid briar]

how do you report someone for tking on purpose

[coarse crater]

You're not allowed to tk in the discord lfg
The discord has rules

[bitter igloo]

@vivid briar Guy is banned, however this is extremely lucky the guy basically admitted it. Capture the Discord call after being teamkilled and report the video evidence to #discord-mod-mail next time

[vivid briar]

will do

i do appolgies for the language but i was heated if you can admit

imagine* not admit

[kindred yoke]

Thats crazy. Someone TK for Pixels that will be reset every 6 months LOL

[gloomy sigil]

im new to Tarkov and am looking forward to buying the game what sugestions can you guys give me, should i buy the game or not and should i go with premium bundle or just the basic one, and what should i do in the beginning

[coarse crater]

You can upgrade whenever so just buy standard

[gloomy sigil]

thank you

[coarse crater]

Here's a good text guide that someone in this discord made

@gloomy sigil

[gloomy sigil]

thank you

[small matrix]

@gloomy sigil yea would also recommend to buy the standart first and upgrade later on sale if u liked it

[buoyant peak]

I got so many problems sometimes to receive a code from BSG is unbelievable… waiting 1-2h and no email 😂