community-support

[quiet summit]

Currently bugged - If you shoot anything that moves, AI scavs will aggro

Haha is it strictly Tarkov?

Like you only get the skips when playing Tarkov?

[vivid briar]

Yes sir, Even Cyberpunk didn't achieve that

[quiet summit]

Might be a longshot but, you don't have any sound enhancements on your device properties do you?

[vivid briar]

Not really since its not headphones

Im also familiar ith this setting

[quiet summit]

Have you tried to verify integrity of game?

[vivid briar]

yes sir

[quiet summit]

Wait you said you didn't always have this problem with Tarkov correct?

[vivid briar]

I had like 1 year gap and it was working back then

[quiet summit]

Ok let's try this
Please backup the files contained before proceeding
Delete BSG files in appdata
C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov
Then go to your launcher and verify integrity

Just cut and paste the file in your desktop or something if you want

[vivid briar]

Ok i'm on it

only the selected one?

[quiet summit]

Err inside of that folder
It should be a settings folder

[vivid briar]

cut and paste somewhere else? is that correct?

[quiet summit]

Yes move that to your desktop for now, if it doesn't help then just move it back in the folder
Correct

[vivid briar]

ok

I'm not sure if thats important but since I installed newest driver, tweaked bios and switch usb from 3.0 to 2.0 audio lags changed like earlier they were more like 0.5 sec and happened once or twice, now its more like one, longer (2-3 sec) complete audio lag

[quiet summit]

Have you tried a different audio device? o-o

[vivid briar]

Not really but I can plug my headphones to my motherboard and test

[quiet summit]

I would definitely give that a shot

Well, you did say you don't get it with Cyberpunk, and you've played that recently

I would give it a shot anyways lol

[vivid briar]

but still even if it works it does not solve my problem since I actually would rather use my audio interface

and I bet I just need to tweak something the question is what it is

[quiet summit]

Let's just isolate the problem first

[vivid briar]

since I did what you recommended lets check that first

and then I will plug the headphones to my mb

[quiet summit]

Does Steinberg have audio drivers that you can update?
Ok let's see

[vivid briar]

I have the newest driver

Mac has more recent versions tho

[quiet summit]

Weird question but, do you have Cyberpunk and Tarkov installed on the same drive?

[vivid briar]

I tried both drives

nothing changed

[quiet summit]

Oh you tried installing Tarkov on a different drive

[vivid briar]

I also tried installing launcher and the game on different drives

[quiet summit]

Gotcha.

[vivid briar]

Im actually pretty sure I tried 99% of the possible solutions out there since I try to solve stuff on my own first and if Im stuck thats when I ask for help

[quiet summit]

I feel ya, you seem to know more than the average

[vivid briar]

what about I dm you and if we solve it we can post it here

[quiet summit]

Sure.

[vivid briar]

awesome, ty alot

In order to dm you I have to ask you to accept my friends request (you can remove it later obviously)

[radiant tiger]

I tried disabling IPv6, tried vpns, I just have no clue. Theres no way it my internet because I’ve never had an issue before. I played for about 6 months before and it was never an issue.

[loud moss]

dont share the name, report to #discord-mod-mail with video proof of the discord overlay

[sage furnace]

can you fix this???

[quiet summit]

Exit the game, on your launcher clear cache and try again

[sage furnace]

ok thanks

[errant sluice]

Why the fuck am i losing rep when im getting shot first

2nd time now

[scarlet oxide]

Whats up with the game my name change cooldown just ended under an hour ago and i cant change my name i press change but nothing happens doesnt even say if the name is taken

[wet crane]

I reached max level of weapon Maintenance, and... It's broken and doesn't work or what?. I still have the same wear during a repair. I wasted for it 2 days without sleeping

[eternal shadow]

Since yesterday my game keep crashing.. Unity crash popup and since I report a couple of times it seems that I cant report no more... This piss me off !!! On the first screenshot you can see that the crash happen at the moment when I aimed at an enemy LOL (you can see his feets)

I uninstall, erase everything related to battle state and escape from tarkov then re-install the game but that do nothing

Game version 0.12.12.15.17639 it seems that I cant update too the latest version too...

[slim spruce]

Can you go to Start > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

Ok so a unity problem.

RAM size?

[eternal shadow]

16gb (2x8gb)

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[eternal shadow]

ok ill try and will come back . thanks my friend

[fresh rock]

Any1 know when next sale is? i got 3 friends that wanna upgrade to EOD but wanna wait for sale

[slim spruce]

There's no info on that yet: perhaps May 9th or August 2-5? No confirmations yet.

@vivid briar To use mod mail your DMs must be open.

try again

It is yes. Try the reaction again in #discord-mod-mail

[quiet summit]

^Solved

[vivid briar]

If anyone is having audio lags with Steinberg audio interface try that

audio lag steinberg sound stutter problem tarkov

interface audio

[quiet summit]

Just to add; don't use a 3.1 port; change input to a 2.0 port || After, change USB mode on driver software to 2.0

[quiet summit]

Scav AI's bugged right now, if you shoot anything they'll shoot you, just going to have to be passive for the time being

[silk saffron]

fwiw i'm using a fiio e10k-tc on my ss port and it's fine

you likely aren't using the asio driver while playing tarkov

[vivid briar]

Tools for ur22c which include asio driver actually made it worse for me but it may be anything at this point since I tweaked loads of settings (windows, bios, game etc.)

[silk saffron]

you aren't using exclusive mode for anything are you

[vivid briar]

I probably do but its in polish so I'm not like 100% sure

[silk saffron]

try unticking both of those

[vivid briar]

already done that

did not help at all

[silk saffron]

all i can think of i've never had any problems with it and i know some apps can use exclusive mode and just steal all ur audio

like tidal if i let it

[vivid briar]

sure ppl can also try that, there are plenty of different audio interfaces

[fossil blade]

getting disconnected a lot since the last patch 😦

[eager elbow]

im getting disconect all the time for no reason

[slim spruce]

For high ping?

Or just disconnected?

[eager elbow]

i changed internet and all

so it cant be my ping

[slim spruce]

Changed what?

[eager elbow]

i was playing with my house internet and it disconect so i changed to my portable router internet and it also disconect

[slim spruce]

Over and over right when you spawn? Just lost connection? No high ping in the top right?

[random cove]

My hideout volume is 0 but I still hear my annoying lights. Can anyone help me?

[slim spruce]

What lights?

[random cove]

lvl 3

gas lamps

[slim spruce]

Everything else lowered?

[eager elbow]

no high ping, i spawn play for a bit and then disconect

[random cove]

only thing i hear in my hideout its the lights clickling

[slim spruce]

You might need to ask your ISP for a prioritized IPV4 connection, otherwise known as dual stack. Some ISPs have changed to IPV6 only (you can't change this on your end) and this has issues with tarkov servers.

[slim spruce]

Please send a bug report in the launcher about this.

[random cove]

Alright thanks

[tawdry glade]

guys help my friend cant join voice chat hes trying to join lfg beninner

[quiet summit]

If the channel is full, you cannot join. if it's not full and you still cannot join, tell him to Cntrl+R

[tawdry glade]

ok

i cant invite him to the chat?

[quiet summit]

You cannot create invites to this discord I don't think

Just give him the official Tarkie link and have him find the room

[tawdry glade]

ok thanks we sorted it out

[quiet summit]

Gucci, good luck!

[terse hill]

Good evening everyone

I’m having an issue where I’m not receiving my verification e-mail. Not when logging into the game, not when logging onto the site (it’s nit in the spam folder). I’ve tried posting on the forum, I’ve tried mailing support, but I’m not getting any response. (It’s been over 4 months and I just want to play again :’( …) Is there anyone here who can help me?

[slim spruce]

Tried the tips on this page? https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[terse hill]

Yes, tried all of them without success

I think it might be related to this: https://www.escapefromtarkov.com/support/knowledge/384

My account is linked to a hotmail.com address

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/362

[terse hill]

Have done this also, still no mail

[slim spruce]

You will need to email support and wait, unfortunately.

[terse hill]

I was afraid of that. I’ve sent 3 mails over the last 3 months (1 even in Russian). Well, thanks for the assistance anyway 🙂

[warped crest]

Huh.. so is this a bug? I know Ceramic repairs completely horrid however I'm trying to repair gzhel 52.6/65, when i use highest trader, it only gives .1 so to 52.7. I tested this with other armors including digital flora (ceramic as well) and they work fine, repairing flora from 27/47 gives it back to low to mid 30s.

[frozen citrus]

Can someone tell Nikita to put the Dorms 114 key back in the blue car please. Never spawns

[silk saffron]

only spawns when you don't need it

[frozen citrus]

yeah, its a pain. I have like 30 Salweas

but no key

[quiet summit]

NA?

[frozen citrus]

EU

[quiet summit]

How's your ping to London?

[frozen citrus]

19

[quiet summit]

Add me

@frozen citrus Boop

[sacred rivet]

does backpack stacking save space in tarkov

[quiet summit]

Specific ones, Beta 2's, Blackjacks, etc.

[crimson lance]

It makes it more organisied because you dont have bags everywhere, sertain bags like beta 2 have bigger space inside so you get a bit of free space

[vivid briar]

hej guys does someone know when email change will be enabled or will it stay greyed out forever

[crimson lance]

Oh sorry

[vivid briar]

np

[crimson lance]

[bleak cedar]

growingclous coming into VC and peddling carry service please ban

[median ruin]

#discord-mod-mail

[sterile mortar]

i cant load in to games keep getting awaiting session start can anyone help

[quiet summit]

Is this on your scav?

[sterile mortar]

both

[quiet summit]

Please go on your launcher, manually select servers, I would select the lowest pair of servers (ping) then if you still get it, select another pair of servers

Example if you have
London 16 ping
Washington 18 ping
Seattle 20 ping
California 22 ping

Only select london and washington first, if you still get it, try seattle california

[sterile mortar]

ok ill try that

still not working

[twin anchor]

can sombody help me?

[quiet summit]

Did you reroll an operational task?

[twin anchor]

i did a operation quest and it reach the lvl

[quiet summit]

Please restart your game.

[grim shore]

Anyone having factory scav runs where you shoot a pmc and every ai scav starts shooting you for no reason

Ik it's not my scav rep as its 3.02

[quiet summit]

Yes, it's not you - Scavs were bugged after the DLSS patch

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.12.12.15.17686_80bc4261-7644-4e0a-ab85-d0015f713e8d/Client.0.12.12.15.17686.zip

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[idle lily]

I'm not getting an email :(

[slim spruce]

Tried the things here? https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[idle lily]

still dont work

[slim spruce]

What email provider?

[idle lily]

outlook

when I logged on on my browser I got the email

[slim spruce]

please see here https://www.escapefromtarkov.com/support/knowledge/384

[slim spruce]

Oh that is different

[idle lily]

I just got that

[slim spruce]

Forbidden means your IP is banned from the launcher

[idle lily]

is it bc I use a vpn?

[slim spruce]

Yes, disable it.

[idle lily]

thing is I do get the emails from bsg

[slim spruce]

Most get them from the website but not from the launcher. It's different.

[idle lily]

but thats only when I log on through the website

[slim spruce]

If none of those tips worked you'll have to contact support.

[idle lily]

is error code 211 just that the activation code was wrong?

[slim spruce]

Contacting them on the website would be ideal.

Yes

[idle lily]

Alright so I tried logging on on another PC and it sent an email but it doesnt do that on mine :(

[slim spruce]

oh really?

In this case I would recommend updating your bios and it might fix it on your main pc.

[restive turret]

i have this problem where my game wont update when i press update and the only way is the reinstall the game every time how do i fix this glitch/bug

[slim spruce]

the mismatch error?

[restive turret]

nope it doesent say anything it jsut wont update

[slim spruce]

run it as admin and also white list the game and launcher folders in windows defender and reboot

let the launcher and 2 game exes through the firewall

[restive turret]

how do i whitelist in defender?

[slim spruce]

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

The game and launcher folders, not just an exe.

[restive turret]

okay

[idle lily]

updating my bios?

[slim spruce]

Yes. This changes your hardware ID that usually fixes this problem for people in your position.

If the email comes on another pc.

[restive turret]

i dont have the exclusion button what do i do

[slim spruce]

It is there, it's on all windows 10 pcs

Are you on an admin account on windows 10?

[idle lily]

it doesnt seem like I can update my bios

[slim spruce]

Why not?

You can get this info from your motherboard's support website

[idle lily]

doesnt give me the option to :(

[slim spruce]

huh?

[idle lily]

is there no other fix?

[slim spruce]

Not easily. Next would be changing hardware

like CPU or GPU

But bios is easiest fix

You could try clearing cmos

[idle lily]

changing my hardware

wtf

I dont believe that

[slim spruce]

You need to change your hardware ID. Updating the bios does this easiest.

What is your motherboard version and maker?

[idle lily]

how do I see htat

[slim spruce]

start > type system information

look for baseboard product

[inner egret]

he is helping me with my problem but just went away but i don't have it as far as i can see

[slim spruce]

you followed the instructions on that page to find the exclusions part?

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

[inner egret]

Yes i did

[slim spruce]

?

[inner egret]

well i do not have virus or threat protection you see

[slim spruce]

click the windows shield in the bottom right on the task bar

[inner egret]

uhmm can't see it there

found it

what do now xD

[slim spruce]

click on it and follow the instructions to exclude the two folders

[inner egret]

dis you talking about? except the exlcude thingy isn't there

[slim spruce]

Yes 1 moment

[slim spruce]

Check and make sure the windows defender antivirus service is enabled and is set to start up as automatic

[inner egret]

uhm i don't know how one does that xD

[median ruin]

Search for windows defender in the bottom left search bar thingy

[inner egret]

the Windows defender firewall with advanced security?

[slim spruce]

start > services.msc and find it and right click start and right click properties > set the start up type

[inner egret]

Wut

[slim spruce]

This might be a bit technical

But anyways we can ignore it now

Can you access the firewall?

[inner egret]

i believe so i can

[slim spruce]

Enable public and private for the launcher exe and both tarkov exes

[inner egret]

this

[slim spruce]

yes

That should be all you need

[inner egret]

ok now it is on both

[slim spruce]

Try the update again

[inner egret]

still nothing :/

[slim spruce]

Are you running it as admin?

[inner egret]

i can try i did before but not this time

did try still nothing :/

[slim spruce]

So nothing pops up when you click update?

[inner egret]

it is hard to explain

like it starts the update at 60% and then returns to me being able to press update within a second

[slim spruce]

Go to the TEMP folder in the launcher folder and erase everything in it

[inner egret]

nothing in it

[slim spruce]

is the launcher folder set as read only with a check in it? Right click the folder and go to properties

a dot is fine, check is bad

[inner egret]

the whole battlestate folder or just BSG?

[slim spruce]

the bsg launcher folder where it's installed

[slim spruce]

Ok that's fine

[inner egret]

ok

[slim spruce]

Do you have another antivirus other than windows defender?

[inner egret]

i used to have bullguard but it is not active

[slim spruce]

Have you tried reinstalling the launcher?

[inner egret]

yea a couple times

this is all i see on the launcher

[slim spruce]

And you have never been able to update before correctly?

[inner egret]

No always have had to uninstall the whole thing

[slim spruce]

Would reinstalling windows be a problem or could you do that?

[inner egret]

no idea how one does that or how it works

[slim spruce]

You would back up any important data to an external hard drive and go to Start > reset this pc > erase everything. It deletes everything on your pc.

But it should fix this problem.

[inner egret]

don't have external hard drive

[slim spruce]

I would recommend getting one to back up important data.

[inner egret]

okay

is there any thing i could have on my pc that could prevent tarkov from updating?

[slim spruce]

People have this problem regarding checksum mismatch that I have never found a fix for. This is not exactly the same problem though. Windows defender not working correctly could be a cause but it is probably not active at the moment.

[inner egret]

my windows defender haven't been active for like 2 or 3 years i believe

[slim spruce]

That error you saw requires some fixing in the registry that I'm not comfortable sharing, and I would just reinstall windows.

[inner egret]

fair so nothing else that could cause it to your knowledge?

[slim spruce]

How much space do you have left on your drives?

[inner egret]

67.9 Gb

[slim spruce]

Go to

C:\Users\%username%\AppData\Roaming\Battlestate Games\BsgLauncher

and delete the file "settings"

[inner egret]

okay

done anything else?

[slim spruce]

Try again now

[inner egret]

nope sadly not

refuses to work

[slim spruce]

try disabling auto updates in the settings > top right on your name > settings > the bottom. Restart launcher and try again

oo don't show that

[inner egret]

oh

[slim spruce]

In the launcher I meant

[slim spruce]

it was already disabled?

[inner egret]

was like this already also thanks xD

[stone pollen]

my antivirus is flagging the battle eye update as a trojan. has anyone else gotten anything like this?

[slim spruce]

I would reinstall windows at this point. Something is already wrong with windows defender

@inner egret

[inner egret]

oh ok

[slim spruce]

What does it say?

and what do you mean battleye update?

[stone pollen]

it says the file was identified as trojan.gen.9 a high risk file

[slim spruce]

what do you mean by battleye update?

[stone pollen]

ill screen grab in a sec

i can't get the screen shot to paste into the chat

but a window for the battle eye launcher pops up and says installing battlEye service then it says failed to install. I then get the notification from the antivirus that it has blocked the file

[slim spruce]

When you attempt to launch the game?

[stone pollen]

yes

[slim spruce]

which antivirus?

[stone pollen]

norton

i just found a thread on reddit that it appears to be a false positve

[gritty schooner]

anyone know why I am getting an SSL CA error when launching the game

[slim spruce]

The download from the game and battleye is safe, please allow it

@stone pollen

[slim spruce]

This appears when you get in the menu?

[gritty schooner]

Looks like this, was working fine the other day and then I ALT + F4 out the game after it crashed and no I cant play

i dont even get into a menu i just waits for ever then gives me this error

[slim spruce]

Resync your time on windows and make sure it's correct. Disable/re-enable auto sync. Then check your router time and also disable ipv6 on your network adapter and reboot.

[gritty schooner]

okay i need to reinstall EFT first

[stone pollen]

i allowed the update and now the game does not launch

I click play it appears to start then it goes back to the launcher screen

[gritty schooner]

how do i disable my IPV6

[slim spruce]

check integrity of the game files in the launcher

[slim spruce]

https://answers.uillinois.edu/uis/page.php?id=99981

[stone pollen]

It was missing the EULA.txt file was able to find an old one and replace it

[gritty schooner]

@slim spruce same error

[worthy nest]

Anyone getting this error?

[outer swift]

Getting a battle eye error saying its a virus?

[west thunder]

Norton Antivirus keeps saying that the update is a trojan virus.

[outer swift]

Same here

[humble knoll]

i need help

[misty heron]

ahh someone else got my issue of not getting verification mail i see

[stone pollen]

I got the same error

[azure leaf]

I had the same thing just now

[stone pollen]

I had to allow the file manually

[azure leaf]

My Norton Flagged it as there being a Virus in the EFT Launcher in the New Update

[worthy nest]

It wont even allow me to uninstall it

[azure leaf]

It came like 10m ago then it said that I had the wrong version, and that I had to repair the game

But when I tried to Launch Norton said I had Trojan Gen 9

[outer swift]

exactly the same message

probably they flagged it (Norton) because of the new patch?

[azure leaf]

did you get an Update Earlier Too?

For Tarkov

[outer swift]

Yeah like a small patch

[west thunder]

that's what I did as well.

[azure leaf]

Ah wait, I think Norton Flagged something different, apparently a lot of other games that use Battle Eye gets flagged for Trojan, how weird

Im still getting the same Error for Some Reason

[outer swift]

Funny enough I just tested that by launching PUBG

[west thunder]

this is what I was getting as well

[outer swift]

It seems like PUBG works without a fault, it first says failed to Install but then it was successful, (BattleEye)

[worthy nest]

Im getting a error "Access to the path 'C:\Battlestate Games\EFT\EscapeFromTarkov.exe.old' is denied." When trying to uninstall or patch

[azure leaf]

what was it an Update to the Launcher? I thought I saw something about it on Twitter

well Coincidentally the Launcher Doesnt Work

Apparently People in Twitter is Reporting the Same Issue after they Installed the Patch

@worthy nest @west thunder Got it Working? I think I got it

[worthy nest]

What did you do?

[azure leaf]

Yea Im in Now

I had to exclude it from the scan, then the BSG launcher will ask for a repair, takes a bit but after that it let me play as normal

So Just prevent Anti Virus from Deleting it by Excluding it and it worked for me

[rancid haven]

Anyone know why the pier extract on shoreline doesn't work?

[coarse crater]

It's not guaranteed to be open

[rancid haven]

When is it open doe?

third time its been closed 💀

[azure leaf]

Before you used to be able to see a light on it, but light got removed ages ago so you just need to walk to it to see if it's open @rancid haven

You can get shot from like 3 hills too when you walk on the Pier

I didnt get that issue I cant help you sorry

um what did you try though

[rancid haven]

redownload the game

[azure leaf]

Does it Work?

[rancid haven]

its happened to me before many times, yes

might be a better way but it worked

[azure leaf]

rip

[worthy nest]

yep excluded mine from windows defender still nothing

[rancid haven]

downlaod it on ssd

[quiet summit]

Have you tried to launch without your antivirus and such?

[north flame]

Norton kept flagging mine, so I gave it perms and it seems to be working now?

[azure leaf]

yea same for me

@supple mulch does it automatically delete the Battleye? if it did you may need to repair the game

[misty heron]

dam yall got some interesting problems, im just sitting here not being able to get my verification email xD

@supple mulch you can?

[quiet summit]

Good call Skandi.

[misty heron]

dammit tried all the solutions i can find for verification email not getting recived. guess im not playing tonight xD

[azure leaf]

Pog Boys Pog

[north flame]

Now it's not letting me connect to Tarkov servers

[radiant tiger]

this company needs to hire more support staff, especially if they always have issues

I wait hours for responses in which they tell me to do stuff I have already done, and mentioned in the initial message of the support request

[hollow obsidian]

Any ideas since update I can’t start game and I’ve reinstalled

[azure leaf]

Think Battle eye is Getting Flagged as Trojan by Norton

Heard its a False Positive, Try to Exclude the Thing Flagged, and Repair the Game

[hollow obsidian]

Yeah I keep getting trojan pop ups

[azure leaf]

a Couple of People Tried it and it worked including me

Just Exclude the Trojan for BE from the Norton Scan and Repair Tarkov Dude tell me how it goes

[hollow obsidian]

Gonna sound like a newb here 😂 how

[azure leaf]

um well shit, how do I explain

is there any free channel where you can share your screen

[hollow obsidian]

Yeah I’ll invite you

[azure leaf]

Gonna sound like a newb here 😂 but how do I accept

[hollow obsidian]

2 man squad 17

[flat laurel]

anyone got good settings preset for 3070Ti, R7 5800x, 32GB 3600mhz RAM

with DLSS preferably

[thin folio]

my bunker pt 2 quest is bugged, i run to all locations and it will say subtask completed but wont show as completed in the task section in the inventory

[azure leaf]

Did you do it in one run? i think you need to

@thin folio

[thin folio]

yes

ive done it 4 times

[azure leaf]

and you're 100% sure you got all 5 locations?

and extracted

[thin folio]

120% sure

[round storm]

I downloaded the new patch and my antivirus blocked something from it. Anyone else have this happen too?

[slim spruce]

Yes, mostly with Norton. Some with other programs. Please allow it and repair the game.

[thin folio]

@slim spruce any idea whats going on with my task?

[round storm]

Thanks!

[slim spruce]

You have to do it all in one raid I believe, and survive.

[slim spruce]

Can you report this as a bug in the launcher and send me the ticket number?

[thin folio]

i have, 4 times now. i took care of the pawns and bishops then go to king and it will say subtask complete and then not show up as completed in my inventory tasks menu

[round storm]

#15058812

[slim spruce]

Thanks

[slim spruce]

You got all the doors in one raid? If so please send in a bug report.

[frank oriole]

Can you block other players somehow? i'm getting annoyed, killed a dude and he's trying to add me all the time just to talk shit.

[radiant tiger]

does anyone have any solutions to connection lost loop, Ive tried vpns and shit, im looking for different potential solutions since bsg support isnt being helpful

[slim spruce]

No. You can leave it pending and it shouldn't pop up again.

[frank oriole]

Alright, guess that works..

[thin folio]

how do i do that?

[slim spruce]

The launcher has a bug report option.

[thin folio]

okay thank you

im gonna try one more time for good measure and record it

[languid patrol]

can anyone buy the game currently, or is nothing working?

[slim spruce]

If it says cancelled it could be an xsolla or your bank issue

I'd contact xsolla first

https://help.xsolla.com/i-cant-make-a-payment

[languid patrol]

thanks, not even PayPal is working

[slim spruce]

The live chat option there would be what you need, if you've never bought something from BSG.

[vivid briar]

Yo whats up with the new update today? Its tiny asf but it keeps saying error n shit when i go to play after it installs

Ive already checked and repaired the files its saying are bad

Plus i got Norton, and i dont install anything tbh so a virus isnt the issue

[slim spruce]

run the launcher as admin

[vivid briar]

Okay, thx i figured out issue

[slim spruce]

What fixed it?

[vivid briar]

Norton was blocking it from accessing the internet saying it was malicious, i had to make it ignore the site now it works

Like it said the launcher had to access browser

[slim spruce]

oh alright. Norton having issues with the game today

[vivid briar]

I see

[floral pawn]

Norton is saying security risk Trojan Gen9 any help with that

[slim spruce]

Many have this. Please allow it and then repair the game in the launcher.

It's a false positive.

[floral pawn]

Many thanks trying that now. Update omp.

Wow I think that worked no other errors. Thanks for the help. Appreciate it

[slim spruce]

👍

[low basalt]

why !!! The game is bugging and I as a player in the council can not shoot after picking up the weapon

This game is a joke because of these mistakes

[ripe isle]

hi guys, my in-game volume after last patch is very low even when on 100%, any ideas?

[river sierra]

False positive trojan, yet the entire world is fighting with Russia... not at all suspicious huh?

[slim spruce]

still need help?

All good.

[ripe isle]

@slim spruce any idea how to fix sound by any chance?

[slim spruce]

What sound issue, exactly?

[ripe isle]

volume set at 100% in game and system but sounds like 50% even less

[slim spruce]

Check the sound mixer level in windows. Right click the sound icon at the bottom right > open volume mixer

Have the game running and ALT TAB

[ripe isle]

is at 100

[slim spruce]

Do you have a helmet on?

[ripe isle]

nope

[slim spruce]

When did this start?

[ripe isle]

guess after last patch

[slim spruce]

[ripe isle]

logitech g635 headset

[slim spruce]

Check the driver software for any settings or other level meters

[ripe isle]

it happens in tarkov only

[slim spruce]

you got this too?

[ripe isle]

all the same just music at the end off

[slim spruce]

There's not much we can do besides deleting the file that stores the audio level and changing the driver level sound levels to or from 44.1khz 16bit and make sure no effects are enabled

@ripe isle

[ripe isle]

which file is that?

[slim spruce]

sound.ini in

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

delete that and then start the game again.

[ripe isle]

thanks mate, will try tomorrow as i'm on the way to m y bed 🙂

[slim spruce]

Good night

[red vortex]

anyone know how to fix the slow loading when it gets to loading loot

[narrow maple]

Anyone having problems logging in?

[quiet summit]

Are you getting stuck at 60%? Or no number in particular.

[red vortex]

the loading time is just very slow and makes me always late to a raid

[quiet summit]

So your percentage doesn't hang at 60% and it's just slow in general?

Did you have fast loading prior or are you new

[red vortex]

before it was fast

but when i reinstalled it like 3 days ago it was very slow

[quiet summit]

Did you install it on a different drive than you initially had it on? And when was the last time you played? (Since you were loading fast)

[red vortex]

i installed it on the same drive and the last time i played was 10-15 minutes ago

[quiet summit]

Oh and it was fine 10-15 minutes ago?

[red vortex]

no when i reinstalled the game is when the loading loot time got really slow

[quiet summit]

No when was the last time you palyed and it was loading fast?

[red vortex]

probably a week ago

[quiet summit]

Oh, hasn't been a major patch since then

[still dust]

i get an error whe i try to buy the game what should i do?

[quiet summit]

I just wnt to be clear, you're not hanging on 60%

[quiet summit]

What error are you getting?

[potent kernel]

i got question if a guy takes stuff from me when i die even when telling him to give it back,can he do that and just take it

[red vortex]

nope it just loads very slow, take like 7-9 minutes for me load in

[quiet summit]

I would ask @slim spruce about that one

[slim spruce]

If there's not a teamkill we don't moderate that.

[potent kernel]

ok

[still dust]

i closed the eft website purchase box and then compleed the xsolla, on xsolla verification it said my purchase had been cancelled and now i am unable to buy the game lmao

[quiet summit]

Are you able to try another payment method?

[slim spruce]

Contact xsolla about this first https://help.xsolla.com/i-cant-make-a-payment

[quiet summit]

Does it happen on all maps?

[red vortex]

yeah

[quiet summit]

What gear are you running if you don't mind me asking

Gear meaning hardware sorry

[red vortex]

Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz

[iron frost]

is anyone else getting the warning about trojan.gen.9 when starting eft. Im using norton and thats setting it off

[slim spruce]

It's a false positive. Allow the file manually in norton and repair the game files in the launcher.
You may need to white list the game folder and battleye folder in program files (x86)\common files\battleye

[iron frost]

thats what i thought. I just wanted to check because i have had to reset my pc a couple times in the past few years from viruses

[quiet summit]

I had that years ago - using Avira?

[quiet summit]

I would suggest updating your chipset drivers

[slim spruce]

Others with Norton have got it today. Nobody else, though, it seems.

[iron frost]

Thanks. If my computer turns into a bitcoin miner, I know who to blame now jk

[slim spruce]

[quiet summit]

Then we can thank Shiggy for bringing the bitcoin price down in Tarkov

[iron frost]

bruh

[shy otter]

When I try to stream Tarkov to discord now, it streams Discord once I get into raid

[quiet summit]

Toki!

Have you tried to use screen share instead of application share?

[shy otter]

Hiyo~

Yes it's the direct option

I have tried using both the quick screensharing button of the active game

[digital gull]

I can't seem to register for an account, I click register and it makes me do a captcha and then it doesn't work it just says "403 Forbidden nginx"

[frosty flame]

help, i can't launch tarkov or open the launcher

[next narwhal]

Thanks for the info

[slim spruce]

403 forbidden means your IP is banned from the website. Make sure you're not on a VPN.

[digital gull]

I'm definitely not on a VPN, I'm at school residence so maybe that has something to do with it, my internet is provided by the building

[slim spruce]

Perhaps someone has cheated there in the past or there's too many requests from that IP. You will need another internet address.

A VPN (that isn't banned) to a nearby location may work.

[kind flame]

Tarkov is not showing up in windows audio settings and I dont have audio for the game, anyone know of a fix?

Tried repairing the game but same thing happens

[slim spruce]

The game will show in the volume mixer when the game is running.

[kind flame]

I have the game open but its not in there

[slim spruce]

This started after the update today?

[kind flame]

Yes no issues before it

[slim spruce]

Logitech headset?

[kind flame]

nope steel series

[slim spruce]

If the ingame sound is at max please send in a bug report in the launcher and let me know the ticket number.

[kind flame]

Should i dm it to you? or send it here

[slim spruce]

here is fine

[kind flame]

#15061168

[slow crater]

Got the Norton trojan message, now the update has corrupted the game. Looks like a fresh install

[slim spruce]

No, it will just redownload the battleye file.

[slim spruce]

Thanks, there was a couple of this problem today.

[slow crater]

I have but it keeps going into repair mode, ive allowed it through norton

[kind flame]

no problem. Might try a fresh install, already verified the integrity but i dont see what else i could do

[slim spruce]

It will need to repair.

[slim spruce]

Can you try something?

[kind flame]

sure

[slim spruce]

Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And delete sound.ini and see if that helps.

[kind flame]

just deleted it gonna try to launch

didnt work but its also saying microphone initialization failed in sound settings

[kind flame]

Should i try a reinstall?

[slim spruce]

You can try but I don't see how that would help.

[maiden heath]

does anyone know why tarkov is eating like 10k mb of memory and keeps bluescreening my pc whenever i try to load into raid? its only been happening for like 2 days and idk why

[slow crater]

How much RAM do you have?

[maiden heath]

16 gb

[slim spruce]

Can you go to Start > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[maiden heath]

idk what start is, is that something in game/launcher or a windows pc thing

[slim spruce]

windows

[maiden heath]

it just says stopped responding and closed unexpectedly

my pc has also only been full turning off when ever i press the power button, and i mean like full power off, not just sleep, and whenver that happens it says windows "hardware error" and something about "liveKernelEvent"

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

If this doesn't work please reinstall your graphics driver with a clean install in the custom install option (nvidia) or factory reset (AMD).

[maiden heath]

ok thanks i also got the memory cleaner in the pinned tab too try and fix it

[shadow portal]

my character is running as if he is overweight but he is well within the white kg limit is there a solution or cause to this?

[covert slate]

sessamy

[shadow portal]

?

[covert slate]

if youre close to the limit by like 15 it will

or 20 idk

[slim spruce]

huh?

[covert slate]

hi

[slim spruce]

hi

[covert slate]

its been a min since ive seen your sexy pfp

[slim spruce]

[covert slate]

and i see yall finally upgraded security when logging in

wish it was like that when i was playing the game 😢

[slim spruce]

huh?

[covert slate]

when logging into the launcher it asks for a verification it didnt do that when i played only on the website

[slim spruce]

It only asks once randomly or when you first log in on that device.

[covert slate]

ya it wasnt like the before

[cerulean onyx]

hey does anyone know how to fix the repair files issue..me and my friend both have it and weve been wondering how to fix it, its the battle eye anticheat

[slim spruce]

Allow the file in norton antivirus manually and white list the game folder and C:\Program Files (x86)\Common Files\Battleye and reboot and then repair the game.

[cerulean onyx]

thank you i knew it was something to do with norton

how would i allow the file into norton manually? @slim spruce

[cerulean onyx]

nvm i see what you meant, if anybody else has this else simply go to norton settings, then firewall, then performance

then add the game tarkov, the battlestate launcher, and the BEservice.exe in the EFT folder located in BattleEy

[tidal stirrup]

Hey guys! i did the whole process of trying to reset my pass, i even placed my gmail a long time ago as a backup email, but it seems that i never got my reset pass back using hotmail :/ i even added battlestate as a registered email. who can i contact regarding this?

[covert slate]

Support

[tidal stirrup]

not sure how to contact them :/

[bitter igloo]

Read pins

[tidal stirrup]

alrighty! will be sure to send an email through 😄 hopefully i get a reply soon~

[umbral sparrow]

server connection lost after reconnect everything is lost

[fierce hill]

https://www.youtube.com/watch?v=a-eyViKBvLM tarkov wtf... there go all my keys

[grim hatch]

Well you deleted them

[fierce hill]

Whoaaaa! no shit

[grim hatch]

I recommend not doing fast removal of items to provide such things from happening

The game is not really to blame here you even have a confirmation message to avoid it

[loud moss]

[near raft]

What's going on with scav AI? I do nothing but still get shot by scav AI?
The first case was I played scav and killed a pmc, and I was on my way to extract then I was killed by an AI scav even though I was on rep 6.0 and I did nothing about scav AI
The second case is I got a scav with m700 and scope then I went to the lighthouse to shoot Rogue while I was carrying a bunch of stuff running back to Shoreline and I heard a mine stamping by some scav player nearby and he died I ran into the village and was shot by AI scavs there ??

[frank oriole]

How long are the servers going to be down?

[azure leaf]

server is down for you? im on it just fine @frank oriole

[frank oriole]

No, not yet. But i / we got an information of server maintenance like 30mins ago

[azure leaf]

ah ic ic

[inland rock]

there was an in game message saying it would be down in 50 minutes like 10 minutes ago

[frank oriole]

I'm just curious to know that for how long are the servers gonna be down

[smoky sundial]

is it just me or are trader items locked?

[bold bloom]

traders items locked in flea? bug?

[undone skiff]

yeah that happened to me too

[coarse crater]

No matter what you kill rn scavs will kill you

It's a bug

[haughty lava]

https://gyazo.com/6ef35b80bd74a385271c7017cb228a7e

[covert slate]

Hit repair that could mean you or someone else tampered with the game files

[coarse crater]

It's just the game getting funky, not hacker sabotage lol

[haughty lava]

nah i have hit repair multiple times nothing wokrs

all i did that i think could have affected it was unzip a file completely unrelated and this happend

[inland rock]

Just got purposely team killed by a player from the discord. Have it recorded. Who do I report it to?

[median ruin]

#discord-mod-mail

[bronze onyx]

Hello 🙂 My friend have this alpha armband but I dont, even tho I played since alpha, how do I get that arm band?

[median ruin]

Can’t get it now, I believe there were some problems when giving it out

Either that or you didn’t play during the date

[bronze onyx]

that sucks, my friend who hasnt even played since alpha got it (he won eft through a streamer. but I who have played since alpha dont 😂

[median ruin]

😭

[grim hatch]

when did you first buy the game?

[bronze onyx]

2017

[grim hatch]

when in 2017 exactly?

[bronze onyx]

14.11.17

[grim hatch]

That's why

The alpha ended in June of 2017

[crimson lance]

https://media.discordapp.net/attachments/910167556093014046/955697578253623346/feelslaugh-1.gif

[elfin zodiac]

Yo did buckshot break recently? Two shots and instantly dead by right leg lmao

[crimson lance]

was it double barrel?

still magnum can kill fast

[elfin zodiac]

Was not a double barrel

[crimson lance]

what ammo was it exacly?

[elfin zodiac]

7mm buckshot

[crimson lance]

oof

was it close range?

[elfin zodiac]

like 30ish meters

[chilly hemlock]

deletes all his keys
blames tarkov
lol

[median ruin]

lol

[green spindle]

Great fucking game

Stuck

How does this even fucking GO

[median ruin]

Report it and try not to climb into these spots next time

[green spindle]

i dont understand how is that possible?

[shadow grove]

Be careful running your scavs today. I just lost karma for running around on reserve. Got killed by a guard after "killing scav boss" when I didn't fire a single bullet.

[median ruin]

There’s known issues with scavs, if you can report the issue please

Would help the problem get solved quicker

[celest glacier]

Does enabling postfx lower fps or affect performance in any way?

[shadow grove]

I did 🙂 I also provided a clip for context in the bug report

[pale crest]

it does, and isn't recommended when you're really struggling with FPS

[median ruin]

It’ll lower performance depending on how intense your postfx is

Light postfx shouldn’t affect it too much

[pale crest]

depends on the rig, but it's usually takes off about 5 fps

[median ruin]

👍

[pale crest]

that's talking about most setups

[median ruin]

Tarkov is random for every pc 😂

[celest glacier]

Ok good to know Ill test it myself on my setting thanks

[median ruin]

I can run smooth 4K on lighthouse and reserve but people can’t on 1080p

Literally so random

^ with similar setups as well

[shadow grove]

what are your settings? I want good quality gaming like that

[median ruin]

I’ll send them in a bit, out of the house atm

[shadow grove]

feel free to dm them to me cause im just about to go out myself

[whole pagoda]

Any info on the next wipe yet?

[crimson lance]

whats your pc?

its cpu heavy game so ppl with good cpu's will most likely run tarkov best

[coarse crater]

No

They never say anything about wipe until like the day before

[median ruin]

2600 1070ti 16gb ram

[whole pagoda]

I‘m running it on 5k no issues at all

[whole pagoda]

4k with that setup? Uff where did u get that Hardware from xD

[median ruin]

Idk but it works so I don’t complain

Probably Newegg

[proper tide]

anyone else have problems loading into lighthouse? my game almost crashes every time I go light house now. I also get occasional lag on other maps

[slim spruce]

Can you go to Start > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[gleaming sapphire]

Can anyone help me out?

[slim spruce]

which problem?

[gleaming sapphire]

I cant install the game, and i tried to look for help on the tarkov website but i found nothing

every single time i try to install it it just says that theres no space one the disc

even though i have 1 TB on my hard drive

[slim spruce]

Is the disk that the launcher is installed to have about 30-40GB of space?

[gleaming sapphire]

i also have space on my main drive

[gleaming sapphire]

for the game or additional?

[slim spruce]

For the game temporary files.

Should be around 15GB

[gleaming sapphire]

so all in all how much do i need

i have exactly 40 GB of free space on my main drive

[slim spruce]

Can you try the manual install method in the pins on this channel?

[gleaming sapphire]

Ill try

[opaque orchid]

hey can anyone in here help me the map lighthouse kills my pc all of the sudden what do i do

[remote parcel]

is it just like crashing or overheating?

[sour tapir]

ANY AUSSIES ON?

[quiet summit]

What are your specs?

[shadow portal]

i had to reset my pc today due to some unseen reasons, is there any way to reset my email if i have the passwors account name and everything?

[slim spruce]

Changing email is not supported at the current time.

[shadow portal]

damn

so im fucked

[slim spruce]

seen the tips here? https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

If that is your issue?

[shadow portal]

no, i have the launcher i just dont know my email in order to log in

i cant for the life of me remember it

[tame valley]

ur done 4

[shadow portal]

and only the email

[slim spruce]

This is unfortunate. Support can't give that information.

[shadow portal]

really

[slim spruce]

Well I assume not. You could contact them though.

[shadow portal]

i sent an email hopefully theyll get back to me

i have my password and user but not the email

[ripe wadi]

im getting input lag on my mouse its only in tarkov and it only started recently?

[cinder haven]

Anyone know how to change my email on the account? I'm trying to transition all my game profiles to a specific email so my personal can remain with important shit but the option on the website isn't accessible

[slim spruce]

This is not possible at the current time.

[cinder haven]

oh damn that's unfortunate

[chrome venture]

#community-support looking for an eu player who wants to help me get some early customs quests done

[slim spruce]

#pvp-lfg

[covert slate]

sessamy join beginners 21 something amazing is happenening

nvm

[slim spruce]

huh?

[coral idol]

can regularscavs throw grenades or only when they are with a scav boss

[slim spruce]

regular scavs can indeed throw grenades sometimes

[sleek matrix]

Btw when u leave a raid ure insurance will be removed from all items like if u cancel matchmaking

[slim spruce]

restart the game and see if that's so

[sleek matrix]

just did didn't change anything so if u cancel a raid or leave while in matchmaking ur insurance will be removed

[slim spruce]

Can you have it happen again?

If so and if you can have it happen again and again please submit a bug report in the launcher.

Maybe try one small item to insure.

[sleek matrix]

yea just tried again and it happend again i will submit a bug report and btw it happend on lighthouse didnt try any other map yet

[slim spruce]

Thanks.

[tardy delta]

anyone wanna support my go fund me by buying my 100k VPO 215 (proimpregnator is the username) its very good I promise

[silk saffron]

no

[uncut pine]

any idea why my game feels like it running low refresh rate? Getting 100-120 fps in a 165hz monitor but it doesn't feel like it at all. Monitor is set to 165hz in control panel

[copper obsidian]

need mod

intentional TK with gear stealing I have the cli

[silk saffron]

#discord-mod-mail

[knotty temple]

cant play tarkov solo, eveytime i run a sav or anything i get 200+ ping
but when i play with other peopel my ping is completely fine
anyone knowof a fix ive tried everything

im also playing on oce servers not auto selected so idk how its different playing with other people

[fallow arch]

How come whenever I try to log in it says error 229

[grim hatch]

what is the text with it?

[fallow arch]

Could not connect to the servers ;error 229

Or sum like that

[grim hatch]

Try to restart the game and launcher then the error may change

Your account was probably banned

[fallow arch]

I have so many times

… why

[grim hatch]

You probably know better than I do in this regard

[fallow arch]

I don’t cheat and never have

[fallow arch]

Is it permanent or just for a lil, cuz I probably have said some racial slurs ngl

[grim hatch]

The error you mentioned is different than the error code I know so an image of the error would help

[placid crest]

i just preorder but i didnt get the install what should i do?

[quiet summit]

Do you sign on with multiple computers/have your friend sign on your account?

[sturdy otter]

hello guys am i one who cant buy tarkov at the moment? gives me code 2001

[quiet summit]

Are you able to try another payment method?

[sturdy otter]

no

[quiet summit]

What are you trying to trying to check through with?

[sturdy otter]

my credit card

[quiet summit]

If you have a paypal I recommend you use that, or you can try to buy the game through their gift card system on the top right. If you don't want to do that, you can get in contact with their live chat support
xSolla https://help.xsolla.com/i-cant-make-a-payment

To use their live service you'll have to make an account to Babka https://help.xsolla.com/

[sturdy otter]

k ty

[marsh sedge]

im having a weird problem, whenever i play my screen will randomly turn green and look all corrupted making it look like a gpu problem but tarkov seems to be the only game causing this. is this a common problem?

[quiet summit]

Do you have a clip of it?

[marsh sedge]

i do not, next time it happens ill try and clip it. i have the crash logs and all of that though

[quiet summit]

Oh it crashes after you get that

Is it map specific?

[celest lava]

can i get admin support?

[quiet summit]

What are you having issues with?

[celest lava]

ive had my account blocked (229) and i dont know why?

[quiet summit]

229 is a banned account - Have you been signing on with multiple PCs? Have you had your friend log-on your account?

[celest lava]

not that i know of but someone might have

[quiet summit]

If someone has been logging in your account then there might be no way to recover your account.

Account selling/trading

4.2. The User does not have the right:

4.2.9. To use another User’s Account.

[celest lava]

what can i do

[quiet summit]

You can try and appeal anyways.

Bans are handled through BattlEye, thus any appeals are also handled through there.
https://www.battleye.com/contact/
^Contact link

https://www.battleye.com/support/
^More information
Something to note on the support page
"No details about your ban (including evidence) will be revealed. Hackers would love to have access to this information and therefore we cannot disclose that."

Again, there might be no way to recover your account if you were banned for account sharing

[celest lava]

alright i will contact them now

thanks for help

[quiet summit]

Sure thing, wish you luck!

[prisma pelican]

is getting air filtration worth it? itd cost me about 3 million but i can afford it

[quiet summit]

IIRC from what people say it's kind of bugged at the moment? If it weren't It would be absolutely worth it

[prisma pelican]

its bugged?

[quiet summit]

Yeah it's not giving any bonuses as it should

You can build it just fine, and insert the filters, but the filters won't be giving you any bonuses

(Also we have the same banner thing lmao)

[prisma pelican]

lol nice, is library also bugged? since that gives similar bonuses

[quiet summit]

No that works fine.

[prisma pelican]

oh good cos ive got 5 hours until thats done and if it didnt work that wouldve been a shame

[quiet summit]

Asked all the right questions at the right time

[onyx prawn]

If I buy a new edition, mid wipe will I have the bigger stash, or does that come into play next wipe

@ me with response please

[median ruin]

You have it immediately

[reef pumice]

Hey so I’ve been having some problems with my nzxt pc. It struggles to stay connected through my Ethernet cable and it’s wifi can hold a strong signal. Any ideas on what can help?

[gleaming sapphire]

hello

Can anyone help me? I cant install the game

[quiet summit]

What issues are you having?

[quiet summit]

Are you getting high pin on the top right?

[gleaming sapphire]

whenever i try to install the game it always says theres not enough space on the disc

tried both my main disc and my hard drive

nothing works

[reef pumice]

@quiet summit like when I’m in game?

[quiet summit]

You will need to clear up space on the drive you're trying to install to then

[gleaming sapphire]

now i have tried installing it manually through the tutorial thats pinned in this channel

[quiet summit]

Yes in-game

[gleaming sapphire]

nononono my hard drive has 1 TB+ of free space

[quiet summit]

How much space does your SSD have?

[gleaming sapphire]

SSD?

[quiet summit]

Oh, are they both hard drives?

[gleaming sapphire]

Well i have my main drive and my hard drive

[reef pumice]

@quiet summit when I’m actually connected. No. But after a while it’ll just lose connection randomly. Like someone unplugged the Ethernet cable

[gleaming sapphire]

my battlestate launcher is on my hard drive

Now i have tried installing it manually through the tutorial that was pinned in this chanel

though i might have done something wrong

i can screenshot my folders if you want to see them

[quiet summit]

So you're able to walk around for a while before disconnecting?

[quiet summit]

Are you using something to extract the files from pins?

[gleaming sapphire]

yes i used winrar

[reef pumice]

@quiet summit yes. But it not just the game. It’s my entire computer will just lose connection.

[quiet summit]

Oh, that i'm not sure then, I would contact your ISP about that

[median ruin]

Is your Ethernet cable unplugging itself or something, I don’t think I understand

[gleaming sapphire]

@quiet summit those are my files

[reef pumice]

@median ruin it’ll just randomly lose connection like someone unplugged it but all connected still

[quiet summit]

You need to download the launcher

[gleaming sapphire]

i did

[quiet summit]

Then on the launcher, locate the install location

[gleaming sapphire]

in which file?

[quiet summit]

Huh?

[gleaming sapphire]

where do i locate the install location

[median ruin]

Go to device manager > network adapters > and find you Ethernet > right click for properties > advanced > disable energy efficient Ethernet or whatever it’s called

Try that and let me know

[quiet summit]

Can you open your launcher?

[reef pumice]

@median ruin yeah I just did and my pc won’t even pick up my Ethernet cable that’s plugged in

[median ruin]

Ok

[gleaming sapphire]

wdym?

[quiet summit]

Check your launcher and screenshot

[gleaming sapphire]

the folder or the actual launcher?

[quiet summit]

Just the launcher application

[median ruin]

Settings > updates > troubleshoot > maybe additional trouble shoot > and run the network adapter troubleshoot

@reef pumice ^

This the only other solution I have other than the Ethernet cable is bad

[quiet summit]

Yes now choose set path to existing game install

[quiet summit]

Try moving contents of that in to the folder itself
Basically get rid of the client level folder

[gleaming sapphire]

into which folder?

[quiet summit]

The folder you screenshotted.

Unload the contents into the directory you screenshotted.

[gleaming sapphire]

which one

i screenshotted a few

[onyx prawn]

As well as the container?

[median ruin]

Yes everything

[quiet summit]

^

[onyx prawn]

Damn

[slim spruce]

select the folder that is named the version

[median ruin]

The stuff comes in the messenger

[onyx prawn]

Ohhhhhh okay

[quiet summit]

Sessamy alive

[gleaming sapphire]

wdym?

[median ruin]

(No need to wipe your account either like in the past)

[quiet summit]

Select the client 12.xxxx folder.

[slim spruce]

Select this folder as the install folder

[gleaming sapphire]

right and then set the installation path to it?

[slim spruce]

Yes

[gleaming sapphire]

kk

[onyx prawn]

Alright, thanks for the help

[median ruin]

👍

[quiet summit]

#pets

oh. that's not.
oh.

ₒₕ

[median ruin]

[quiet summit]

You didn't click on it did you meow.

[median ruin]

[quiet summit]

Good, you were spared.

[median ruin]

What was it

[slim spruce]

[quiet summit]

It was a widepeepo cat

[median ruin]

[quiet summit]

Then cheeks. just... Cheeks

[median ruin]

[wild turtle]

I was playing with my Quest 2 yesterday on my pc and after that my mouse cursor is shown at all times in Tarkov

even when aiming

Anyone know how to fix this?

[median ruin]

Should just be a restart?

[wild turtle]

what exactly should I restart

[median ruin]

Your game

[wild turtle]

I'll see if that works, thanks

[vague zenith]

Can anyone offer any ideas for my problem, I can login to my bsg Launcher and I can see the firdt 2 letters of my email and last 2 of the email. I have my account ID that I can see after I login. But if I go to the web browser some hoe my auto save password and username is gone. I created this email to play the game but I no longer remember the email address. If I offer the support info on my account would they tell me my email address to the account

[slim spruce]

I do not believe so. You could try, though. On the website would be best, if you can.

Check your browser history for the email

look at URLs

[vague zenith]

I have, I created it 6 months ago. It was saved at once point because I forgot the password so thats how I found it but now the auto save is gone

[quiet summit]

Do you know what emails it could be?

[vague zenith]

I think I know what it could be or something close

[quiet summit]

I would go on each and search for "battlestate" or "xSolla" in your history then

[vague zenith]

I searched but nothing

[quiet summit]

Then there's nothing we can do.

[vague zenith]

Is there any amount of info I can give bsg so they can give me the email to the account

[quiet summit]

You can try '[e-mail]' and give them what information you have.

[slim spruce]

I don't think for any reason they'd give out personal info like that. You can try, though.

[vague zenith]

I can say when I bought it the card last 4

[quiet summit]

I recommend against putting your full card information in an email though

[vague zenith]

It's just the next time it logs me out of the launch and requires a pin code that will go to that email I am doomed

I was hoping after I logged into the Launcher and go to the top right I can see website page but it does not auto log me in

[hidden mauve]

can anyone help? im getting stuck at the install point, it wants to send me a code to verify my acct but i never receive it? i get emails to say a login attemp is made every time i log into the web browser but the launcher doesnt send me the codes for whatever reason

[slim spruce]

see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[hidden mauve]

ive no idea how granting full access makes it send an email but it worked! thanks @slim spruce

[slim spruce]

[quiet summit]

[vague zenith]

I can try that if the Launcher wants the code

I just hope there's some way I can prove it's my account so they can give me the email. Like a screen shot of my bank statement or something. Anyone know a support member that can look into it? I did submit a email. I just want this resolved before I can no longer get I

[median ruin]

Only email

Gotta be patient

[vivid briar]

hey! I cant seem to be logging in to my acc on my 2nd pc. I only get email verifications on my 1st pc and everytime i try to log in on my new pc i just dont get an email code sent to my email. Any idea why this is happening?

[slim spruce]

see that forum post above for tips

[pliant dagger]

When is wipe?

[quiet summit]

No one knows.

[quiet summit]

[midnight skiff]

Where do i go about my purchase problem

[slim spruce]

What kind of problem?

[midnight skiff]

We went to purchase the game it went through it just won't send a Bank statement to verify the transaction

[slim spruce]

Do you have access to the game now? Or is this about the less than $2 charge to verify a card?

[midnight skiff]

less than 2$ charge to verify a card

[slim spruce]

Contact xsolla first: https://help.xsolla.com/i-cant-make-a-payment

[slender snow]

LOL Game aborted please reconnect. Game worked fine a week ago, now after I purchase a new account for my brother so we can play i cant even launch a match anymore lmfao

tried everything possible and even reinstalled the computer

game on the computer

[quiet summit]

Are you able to move around?
Or do you disconnect almost instantly?

[green spindle]

can someone tell me cuz i want to know if xTG-12 removes Toxins for the duration for a raid or the 60 seconds

[green spindle]

so for 60 seconds or 120 if max meto

[quiet summit]

I do not think so, It depends on your Immunity level

[green spindle]

Immunity is jack shit
so hard to level it up

its pointless

Had to die to toxin which i received from cultist who had 0 audio while looting sanitar :D or get 1 tap from behind from cultist while had eTG effect on
You can probably guess which one

[green spindle]

still thanks its better then getting shown a picture what i have seen but wanting a confirmation since lately tarkov wasnt able to agree with me
Getting stuck in places where i shouldn't be getting into, audio bugs and more

[quiet summit]

[green spindle]

Lost 2 sets of meta AKM + lv4 helm with best NWG and gzhels and attack 2 backpacks and 40minutes of time lost and good loot to 1 bullet from cultist in a bush

Pain

I more pissed that i lost attack 2 backpack and 40minutes of my time

[slender snow]

it loads loot then tells me to reconnect right after but i can never get in a game for the last week or so, nothing has changed on my pc or internet

[quiet summit]

I'm driving I'll get back to you

[slender snow]

no problem just dm me ill try not to miss it on this channel

[viral oracle]

any1 else got this?\

i crash every time i goto range, 💀

[slim spruce]

To fix icon glitches clear the cache in the launcher at the top right on your name > clear cache. It won't pop up, saying it did it.

[viral oracle]

i did that three times kinda wish ic ould should the whie boxes

[slim spruce]

check integrity of game files

[viral oracle]

done that

[slim spruce]

Clearing the cache should fix this problem

[viral oracle]

ill try again

[slim spruce]

Please submit a bug report in the launcher about this please.

[viral oracle]

ti crashes whenever i goto hideout an iungame

[quiet summit]

What kind of antivirus do you have?

[slim spruce]

How about a regular match?

And what are your computer specs?

[wanton zodiac]

when does the lighthouse expansion come out?

[quiet summit]

There's no announcement for it.

[viral oracle]

yeah i go on a scav run to test out it crashes when i move out, (in facotry) i always do it

[slim spruce]

PC specs?

[viral oracle]

1660 TI

i-7 9th

16gigs ram

500W

[slim spruce]

Can you go to Start > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[viral oracle]

where is the view reliable history?

[slim spruce]

start > type that

[viral oracle]

uhhh start?
sorry im not understanding, i thought it was the command prompt

[slim spruce]

Start button > type "view reliability history"

Windows 10 Start button

[slim spruce]

The game is crashing or windows is shutting down?

[viral oracle]

game is crashing, everytime I enter hideout(gun range) or everytime I enter a regular match

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[viral oracle]

its funnny how it just started, ill try it

[slender snow]

Just the windows 10 one

[viral oracle]

i think i figured the porblem maybe, windows 10 is not updated an graphics card

[quiet summit]

You said you were playing with your friend ; was he getting disconnected too?

[slender snow]

Nah just me

[quiet summit]

Are you getting red ping on the top right?
Also have you been able to connect to any raids since then?

[slender snow]

No it’s good ping everything loads just like before it just goes to a black screen. Changed servers about 15 times in the last 4 days