community-support

[frail bloom]

Cant @hard storm help us on this one? i mean he is from the "tech-support"?

or even @grim hatch

[slim spruce]

Please don't ping them

[frail bloom]

@slim spruce sorry, i'm just a little bit disappointed. Won't happen again

[grim hatch]

You will need to wait, it may take more than 2 days, the support is heavily loaded at the moment.

At the support of the website, it may take 4 days to get one, I do not know for the email one

[frail bloom]

Thanks for your response! 👍

[grim hatch]

Thanks for your patience

[frail steppe]

but does anyone know how to fix the no gun frozen after loading into session issue

[lyric nebula]

yo... anyone know why car manuals are so expensive on flea rn? is it like a quest item of some sort? it just seems kinda dumb that they are worth 300k rn

[quiet summit]

5 are needed for library is the only thing I see

[cold charm]

Is Chemical Part 4 Fixed yet?

[quiet summit]

What's wrong with it?

[cold charm]

Was tanking trader rep

Every raid you went into it would reduce rep by .25 for Prap and Therapist

[quiet summit]

Oh, don't quote me on it but I think it was fixed a good bit ago

[pulsar drum]

guys plz i need some help

evrytime i play

the game crash

unity crash

i sersh everywhere and didnt find solve

searched **

[quiet summit]

When are you crashing exactly?

[pulsar drum]

in raids

[quiet summit]

Beginning of a raid, in the middle, upon extraction?

[pulsar drum]

in the middle

[frail steppe]

Mines is as soon as I start to spawn I freeze when I’m running a 2080ti and i7-6700k and 16 gbs of ram I just lag then freeze then crash

[quiet summit]

Has your game worked normally before?
@frail steppe Have you tried to set your pagefile size?

[pulsar drum]

yes

it was normal

[quiet summit]

1. On your launcher, clear your cache, then run an integrity check. A
2. After that, on your Nvidia control panel ; hit 3D settings, go to your power management mode and change it to prefer "maximum performance" then hit save.

[quiet summit]

What's your task manager performance tab look like when you crash?

[pulsar drum]

i will try it

[frail steppe]

Last I checked it was 18% cpu (with chrome open) and 48%gpu and yes it had worked for one raid this wipe but before that no problems since 2018

[quiet summit]

What about ram usage?

[frail steppe]

50-70 (i don’t remember exact)

But I run medium settings high textures

[quiet summit]

Try the steps I mentioned to Saleh, if that doesn't work,
Windows + R
Open your run page and type in 'control sysdm.cpl'
Go to the advanced tab, under perfomance hit settings
Advanced again, and change the paging file size
Untick automatically manage paging file size for all drives
Enter Initial size and Maximum size according to the physical memory of your computer.
Microsoft recommends that virtual memory should be 1.5 to 3 times the size of physical memory.
Example, the physical memory of a computer is 8 GB, so the Initial size for me here is 8 x 1024 x 1.5 = 12288 MB, and the Maximum size should be 8 x 1024 x 3 = 24576 MB.
Once you’ve entered your size of virtual memory, click Set, then click OK to apply the changes."
After that restart your computer

[frail steppe]

I already have 27000mb allocated

On that

[quiet summit]

Gotcha, and your power management settings?

Are you crashing with a unity error as well?

[frail steppe]

Default settings but I have 1200 watt PSU and no just freezing and making the windows bar pop up as if I’m alt tabing from borderless

[quiet summit]

Wait weren't you the same guy that had the frozen arms thing earlier

[frail steppe]

Yes

[quiet summit]

Just a plethora of problems with you aren't there
I would try to set the setting to maximum performance anyways

Windows bar popping up as if you're tabbing out from borderless...

[frail steppe]

That frozen arms thing is the screen I crash from because if I click the screen it doesn’t respond

And said “wait for program to respond or close program”

[quiet summit]

You do have the latest driver for your card right?

[frail steppe]

Yes

Updated last night to it

[quiet summit]

Did you have issues prior to that? Or is this your first time running?

[frail steppe]

I ran one raid prior that was a success (first raid this patch) then the 8 others have been the arms thing

[quiet summit]

Prior to the graphics update I mean

[frail steppe]

Yes

Those were before update

[quiet summit]

Gotcha - And you just tried to set it to maximum performance?

[frail steppe]

Yes

[quiet summit]

Mind giving it a shot?
You've verified files and all that right? Cleared cache

[frail steppe]

I did (I looked and it was already set to that) and I cleared cache and verified files right before the pic I sent u

[quiet summit]

Ah so no changes

[frail steppe]

Yeah

[quiet summit]

None of your drives are full?
I'm just throwing unlikely fixes now

[frail steppe]

I have 250gbs left on ssd (where tarkov is) and 1.5 tbs on hard

[quiet summit]

Yeah no

[frail steppe]

HDD*

[vital geode]

I've been experiencing the anticheat disconnect issue, ive formatted my pc, reinstalled the game, ran on a vpn, disabled firewall and my antivirus, port forwarded, and a few other things. Nothings helping and its really killing my urge to play.
Happens about every 3rd game or 45 mins.

[quiet summit]

Do you have Avira?

[vital geode]

No

I have used a vpn as stated thoe,

[quiet summit]

Is it battleye that's giving you an error? Or what does it say?

[vital geode]

Mid game i will get a "Anticheat connection failed, please restart the game"

Reinstalled battleeye aswell.

[quiet summit]

You're running your game as an admin right? updated drivers?

[vital geode]

Yup and yup. formatted pc and did updates right after even to make sure it was nothing but a fresh pc with new drivers and the game

[quiet summit]

Try and reset your modem..
Like give it a solid minute to restart

[vital geode]

alright. Ill give that a try

[quiet summit]

Does KVM/VFIO ring a bell?

[vital geode]

Nada but im down to try anything at this point 😅

[quiet summit]

If it doesn't mean anything to you then you're not on it haha

[vital geode]

fair enough

ive gone threw every damn page of the forums at this point and its KILLING me

[quiet summit]

Have ytou tried only physical cores?

[vital geode]

Like cpu wise?

[quiet summit]

yeah

Just make sure you're running everything as an admin

[vital geode]

i make sure with the admin thing dw. And no i havent tried

[quiet summit]

Oh** Is your windows updated

[vital geode]

yeah lol not that i wanted too
windows sneaks them in

I could try the physical cores thing, but my cpu is a LIL shitty so not sure how thatll work

[quiet summit]

[vital geode]

Intel(R) Core(TM) i5-6402P CPU @ 2.80GHz 2.81 GHz
i struggle already, then a rx480 is my gpu 😅

[quiet summit]

You don't have discord overlay do you?

[vital geode]

Nope, Thanks for coming up with a bunch of little ideas thoe, most help i got

[quiet summit]

Mmk, also didn't even know your specs rofl

We can do this

[vital geode]

It only happens about every 3rd game aswell, or every 35-45 mins

Just always when i bring my best shit because i have bad luck

[eager shore]

hey my game dc in a middle of a raid like 2-3 times a raid

I have under 90 ping on every server and this never happens on any other game and this never happened last wipe either

[vital geode]

Just disconnect or a diff error?

[eager shore]

it says connection to the server has been lost

and then it sends me back to menu and I have to reconnect to the raid

[tough furnace]

This seems to be happening a lot of people, myself included. Just happened to me.

happened to me like 4 or 5 times last night.

[quiet summit]

Do you have a manual server selection?

[cold charm]

Which is the best trader for handing in Chemical Part 4 to?

[quiet summit]

Skier.

[cold charm]

Thx xx

Just handed in the quest to Skier and didn't lose rep with either of the others...?

[quiet summit]

[abstract hollow]

just shot someone 8 times with m82 and not a single shot registered

[heady marten]

Anyone know how to fix major FPS drops when zooming in to a scope?

I go from 50 FPS to 20

[quiet summit]

Yes seems like a handful of people including myself

[grand tangle]

I think punisher pt 4 is bugged, i just killed 7 scavs wearing a balaclava and scav vest on shoreline and none of them counted

[quiet summit]

What gun are you using?

[grand tangle]

akm

[heady marten]

My post man pat is bugged as well

[rugged needle]

LFG EU questing

[quiet summit]

You need to kill PMC's while wearing balaclava and scav vest, not scavs

[heady marten]

I hate the punishers

[quiet summit]

You need to kill 10 scavs on woods using 12 gauge

[grand tangle]

thank you, wasnt reading it right lol

[quiet summit]

[quiet summit]

What's wrong with it?

[heady marten]

I collected the letter in factory and survived, turned it in to therapist

The task never completed on prapor, also never got my reward, or xp. Also cant do the tasks AFTER postman

[quiet summit]

Ah, seems like a common issue, you didn't get Postman 2?

[heady marten]

Postman pat is still blue meaning I have it collected, but cant turn it in anymore, its not in my off-raid items, and this was a few weeks ago meaning dying didnt reset it

I did and I turned it in, just never got the xp or reward. I'm now seeing that I did get energy crisis, so I got the task afterwards, but postman pat is still there on prapor

Am I able to post images in here?

[quiet summit]

Yes - No gifs

[wispy bay]

but .gifs are so fun

[quiet summit]

They are.

[quiet summit]

Yeah I don't know why it's specifically postman part 1

[heady marten]

I'm just starting to think that postman is supposed to be there lmao

[quiet summit]

A lot of people have been having issues with it though, definitely not just you - countless

Though most get Postman 2, unfortunately you didn't

[heady marten]

At least it isnt a big task line like healthcare privacy

I wouldnt be able to survive without my thicc items

[quiet summit]

Some people had it worse, they were able to turn in and finish, but when they claimed the Thicc items case it poofed

[heady marten]

YIKES

[junior coral]

Just got kick't out of my account & game, anyone have there game laggy and stuff ?

[quiet summit]

Yeah

[heady marten]

maybe they just wanted another

[charred fog]

Is it normal for scavs to load in and out mid gunfight

[heady marten]

No wtf

[charred fog]

Here's a clip of it happening

[heady marten]

I'm so interested

[marsh pond]

Is there a FPS counter in game? If so how can I get it?

[charred fog]

Check out this clip! PLAYERKING75 streaming Escape from Tarkov! https://clips.twitch.tv/BillowingBombasticHummingbirdPeanutButterJellyTime-D5OdIPcZvFUeIvuo

[heady marten]

Open console with ` and type "fps 1" without the quotation marks

[marsh pond]

While in game?

[heady marten]

Yes

[marsh pond]

Thank you very much 🙂

[heady marten]

[heady marten]

Weird texture bug, I've seen it happen with the outside doors in dorms before... I dont really know a fix but someone else might

I thought you meant literally despawn

[junior coral]

alt+f3 or qlt+T if u use nvidia

[heady marten]

Oh you can also do it in main menu I just realized

[marsh pond]

Im assuming I have to type fps 1 to get the counter up after launching the game every time.

[quiet summit]

Yes
Fps 2 will show you additional information if you so choose

[balmy tusk]

My friend bought the game and is still waiting for the invitation email for 3 days now

[prisma pelican]

new record

[placid grotto]

i've been waiting in a "one player queue" for like 25m

[deep flint]

it's been over a month for myself and several others so they honestly might not get it at all

[quiet summit]

Factory? haha

[gentle dawn]

every time a scav shoots i lose fps and it slowly dies below 10 and i usally sit at 100+ fps so not sure why fps go brr

[coarse crater]

My friend died before he loaded once

[quiet summit]

Is it specifically when a scav shoots? Or os it just a deteriorating performance throughout the game

[prisma pelican]

honestly pmc factory is ridiculous

i only went in for a friend but ive stopped cos the time before that was 16 seconds

[quiet summit]

PMC factory is too fun

Would help you guys but i'm at work

[balmy tusk]

did you make a support ticket?

[deep flint]

yep. I don't know of a single person that's gotten it resolved thus far. I haven't gotten a response at all but any responses that I've heard of haven't been particularly helpful

[quiet summit]

Was it a domain other than @gmail?

[deep flint]

nah it's gmail. I've tried just about everything that I could possibly find at this point. can't login on the site or launcher

[empty bough]

So, last time i posted a video of someone on youtube using an Aimbot and i was told that they would be dealt with and was asked to delete the video, which i did.
Today, i tried to do the exact same thing and i get muted for an hour? Kinda weird to be sending mix signals like that when i was trying to help the community.

[balmy tusk]

so if you dont have the game and cant play it why are you hanging out in the community support channel? jw

[deep flint]

I guess I should clarify, I didn't make a ticket, I emailed support. I can't create a ticket since I can't login to the site. I do have the game. I've owned it for 2 years. I check this channel occasionally to see if anyone else that has the same issue has found any resolution

[balmy tusk]

ahh fair enough, ill have my friend make a ticket and see what happens

[deep flint]

best of luck, hopefully it can get resolved 👍

[young creek]

eyo i get this everytime i try to build scav case anyone knows how to fix or anything?

[wispy bay]

empty another case try again.

[young creek]

i tried i got 3 of em

1 empty tried changing 1 full to 1 empty

[wispy bay]

tagged?

[young creek]

no nothing is tagged

[quiet summit]

Might have to unload all of them tbh

[young creek]

i have no stash space for that ;(

[vapid tartan]

can someone help me learn the ropes on this game? i have no idea what im doing!

[quiet summit]

Best way to learn is through guides on youtube

[calm apex]

Yo, im super new is it well to play pmc and kill scavs ? Do i lose rep for it?

Or di i just grind Scav myself

[quiet summit]

Yes you can kill everything that moves as a PMC

[calm apex]

But i lose rep from this fence dude?

[quiet summit]

I have spoken

[night creek]

when a scav starts shooting at me and hits me as a player scav, am i free to kill him without losing fence rep?
so many scavs kill me for some reason....

[nova sorrel]

Nice Mandalorian reference lol

[grand tangle]

does shemagh count as a balaclava for the punisher part 4

[quiet summit]

lmao

[quiet summit]

I believe it needs the word balaclava in the name

[grim magnet]

normal AI scavs? if so, probably cuz your scav rep is too low, if it's low enough AI scavs will auto-agro on you when scav raiding

[night creek]

no player scavs
my fence rep is at 1.7

[quiet summit]

Normal AI-scavs won't KOS until -7

[grim magnet]

oh, yeah you're free to off them if they hit you first

[night creek]

okay good cause i always held back to shoot and used voip that im a scav

[grim magnet]

ye, just hold back until they damage you, then you can unleash hell on them

[night creek]

perfect ^^

[viral inlet]

how to toggle helmet flashlight?

[valid fable]

dude i cannot buy the game i try and it keeps canceling

[weak vine]

Anyone else had an issue with this guy, he's just killed a 5 stack others had gear with 1 tap headshots with no noise at the exact same time? he used 9x19 PM P Gzh

[quiet summit]

That's a report man - I've seen a variant of that name ; please do report

[weak vine]

I have done just didn't like it at all just though i'd check if anyone else has had issue with the same shit

[quiet summit]

You can report just on the name alone, you're too nice

[grand tangle]

is there a way to like ctrl click items into a container that you have open? or is it just manually dragging it

[weak vine]

Don't want to be falsely banning someone for an audio bug or something like that. I only had a mosin for shooter in heaven but the other lads are all first wipes with Zzh-21 with shields. so i doubt a 19 rouble round can pen a teir 4 with one shot.

[weak vine]

I keep getting reset i que for scav and it sends me back to main so i've just been running pmc atm

[earnest monolith]

im so fucking sick of disconnecting, then getting shot while im disconnected. 5 times today, ive only played 7 raids

[prisma pelican]

my friend has the same problem but we still dont know how to fix it or if u can sorry

sorry for the ping but at least u know ur not the only one

[eager python]

When you're in-game you can change your settings to make it where when your body parts get hit they change to a certain more gradient color, the body in the upper left hand corner. How do I change that? I don't want it all grayed out I want it to be more green to show me when I am more damaged.

[slim spruce]

In Game settings change health color scheme to Colored

[eager python]

Where's it located? under what tab?@slim spruce

[slim spruce]

Same page where you can change your name

[eager python]

Health Color Scheme -> Polychrome?

[slim spruce]

Yes

not monochrome

It may have been changed

[eager python]

:) thank you

[slim spruce]

monochrome is black and white

[eager python]

Gotchy, any other suggestions?

[slim spruce]

I'd change the double o to single o for map timer

[eager python]

Press?

[slim spruce]

Yes single press o for map timer

That's a big quality of life thing

[eager python]

Hmm

[slim spruce]

or extract name, sorry

Single o for extract list

it's double o by default

[eager python]

Okay what about Post Effs?

[slim spruce]

That's all up to you.

[eager python]

Any recommended?

[slim spruce]

I don't use it. You can go into an offline raid and use the visualize option to change while you see the game.

[eager python]

True

Okay well thanks homie

[slim spruce]

👍

[solid ginkgo]

does anyone know how to resolve not being able to get email verifications?

[slim spruce]

see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[hybrid ivy]

Issue : Can't load into raid without getting stuck at Awaiting Session Start as a Scav (Doing interchange scav btw)
What I did:

• Alt + F4 and loaded back into the raid, still stuck at awaiting session start (I clicked BACK, but it's just stuck at Leaving the game)
• Cleared cache
• Verified integrity, apparently this just removed the still in raid status and I had to wait for a new Scav

PMC is working fine though

[minor skiff]

Anyone know how to fix Postman Pat Part 1?
Ticket support hasnt been helpful at all

[earnest monolith]

My friends in a pickle on labs lmfao

[brazen vigil]

Just trying to make a scav case for the hideout and this error pops up, any clues?

[hybrid ivy]

is the container of your scav box empty

[brazen vigil]

I have one thats full, one thats empty, yet this error came up twice.

[hybrid ivy]

you got empty slots in your stash?

empty all your scav cases, apparently it takes the first one that you bought for the scav case

[slim spruce]

Go into hideout, go into first person by pressing "enter", then tab to open inventory. Put the scav boxes you want to save in your sorting table, press tab, then walk over to scav case and manually build it. If that doesn't work please empty each one, one by one, as it's trying to take one with items in it.

[brazen vigil]

It worked, thanks for the tip and rapid response.

[brazen vigil]

I appreciate your help, take it easy.

[frank kindle]

Just unlocked flea market, looking for customs marked key. Is it not able to be sold or is no one selling it?

[brazen vigil]

It's one of the unlisted keys, meaning it's not for sale on the flea

[frank kindle]

got it

[prime oar]

Can anyone find a fix for DEAFENING audio after a game or during the search?

I have music turned to 0, and end game music is UNticked.
but after everygame, Im almost defeaned by tarkov music I didnt turn on. how can we fix?

[brazen vigil]

Is that when it does a chime when you survive/ extract?

[prime oar]

no, FULL; orchestra, drums, beeps, its almost as if my "music after raid end" button doesnt work. because I get music, but it isnt selected to be on. I cant turn the volume down anywhre, the only tempoary fix, is if I can hit settings and cancel out of it it silences the music immediatly.

cant turn music off during searching for game,

[brazen vigil]

Odd, I've never heard of that issue. Beats me, best I could tell you is to just restart your game and take it up with support, but I bet you've done that already. Wish you luck on that issue, sounds like pure pain.

[prime oar]

i also get dropp outs on my arcticus pro wireless headset, somehow worht$500 and drops out 1m away.

[fierce wagon]

can someone please tell me where to find a normal syringe to make the med station

[warm fractal]

I've heard a lot about Battlestate being a shady company recently. Is this true or is it just a few people experiencing issues? I want the game but from what I understand it's an astounding game with a terrible and sometimes corrupt dev team behind it. They apparently illegally DMCA'd several people with one guy getting 47 copyright strikes in a day or something. Wanted to know others opinions on battlestate before buying the game.

[median ruin]

The company is fine lol

[warm fractal]

Preferably a reply from the common demographic and community of the game not someone who has operator status lol

[median ruin]

Operator status has no affiliation with BSG

All operator means is that I’m active and follow the rules in here, nothing else

[marsh pond]

Anyone know any good map websites for noobs?

[timber thicket]

its been a week and it still wont let me install a update

can any soul fix this problem

[proven shell]

delete the game and reinstall

[brave surge]

I just got false banned from tarkov for fraud what's the best way to appeal?

[timber flame]

Anyone having endless matching times right now? Happened 3 times in a row, over 12 minutes each, that pretty much never happens for me

[dim panther]

Can i get a different weekly operational quest because i stayed up so long last night before having to work early to get out of customs 15 times. it was going good till 14 where i died for hours from players and to fumbling the bag on Reshala gang. and then I get the same quest for worse rewards and less xp. I really don't wanna touch customs for a week again because I just did them all and it was painful. P.S. smacked my chair so hard my gf woke up and came down.

[edgy falcon]

Why am I getting crazy negative rep on fence????? I go in as a scav and just loot and exit. I dont kill any scavs or do anything but loot. This shit has to be broken

It's gone down to -2.91 now. Ive only played as scav like 10 times

[night lotus]

[edgy falcon]

Like the first 3 scav runs I killed scavs because I didnt know wtf I was doing, but after that Ive been doing clean runs

[sharp ingot]

Ive also had the issue. Its a known bug i think

[little fossil]

if you drop items in water and they are insured do u get them back?

[sick chasm]

yes

[dense mica]

ive been trying to talk to the support on the website about a bug that occurred when i tried completing the quest "ice-cream cones" where i didnt get the completion message and i did not get the message where i could collect my reward for completing the quest. and i dont think they realise that im trying to tell them that since they started talking about "we can not recover lost items" when i didnt loose anything, i just didnt get anything when i was supposed to. does anyone know how to get this across to them, since i cant seem to do so?

[ruby thicket]

which edition should i upgrade to from standard??

[nocturne shard]

Anyone got any idea why i get "Moving in hexgrid error" when trying to craft the scav box in the hideout, is it cause i got 3 junkboxes? kinda dont have the space the 2 of them out, one is empty

[ruby thicket]

no its nothing about the stuff you have, the game is still in beta

[nocturne shard]

that made no sense, surely other people have crafted that hideout upgrade while owning multiple boxes

[nocturne shard]

ah gotcha, thanks

[ruby thicket]

well good luck emptying those 2 boxes lol

[nocturne shard]

Haha thanks

[wispy bay]

your talking to a robot

[dense mica]

Bruh, i want a real human then XD

[wispy bay]

it would take a lot of try's before they even look at it otherwise the robot will keep fixating on key words.

BSG wants your money. they dont care about you.

[dense mica]

damn

[wispy bay]

once i got a hold of them for my problem the just lied to me.

[dense mica]

wow

[ruby thicket]

hahahahha when you OFFICALLY KNOW tarkov RUINED ur iq

[wispy bay]

talk to stupid people/BSG sometimes it rubs off on you.

[ruby thicket]

well it is bsg so that explains alot

[dense mica]

i dont think tarkov has taken a toll on my IQ

i just expect a game that is still in development to have a support staff that actually know how to handle support request

[ruby thicket]

i used to be able to do well in school, now when i hear footsteps behind me i get hella scared and turn around, im am dead serious

[wispy bay]

i use to play nazi zombies so much i would hear the mystery box in my head non stop

[devout bloom]

The spawn rate of scavs in Lighthouse as a whole needs to be pumped up. There are many raids that I don't even see scavs, just PMCs. Going through 7 raids to get 2 kills for quests is huge deal breaker

[wispy bay]

bring a friend thats wearing nothing so hes tagged and cursed

[ruby thicket]

i can help you, lol

[wispy bay]

imagine a zombie outbreak in labs.

[ruby thicket]

or like a event where 10 or 12 pmc's team up and defend like a traders loot or somthing against multiple waves of zombies

that would kinda cool, is nikita in this discord server?

[wispy bay]

there are no BSG employees on the server. its all ran by fans

[vivid briar]

God I love doing that 😂

[ruby thicket]

well i did tweet tarkov

[wispy bay]

it would be battlestate games.

it crazy that a lot of people would say zombies are unrealistic but then you mention rabbis and then they panic.

[burnt lance]

How to fix error when trying to upgrade hideout, it says has item in grid

[grim hatch]

The item taken for the craft must be empty. The system will take the first purchased item. As such, please try to empty the first purchased container before trying again. If you do not know which one it is, you may need to empty them all.

[lone pelican]

https://escapefromtarkov.fandom.com/wiki/Map_of_Tarkov EFT wiki has bunch of maps for each location
https://www.gamemaps.co.uk/game/tarkov/ interactive maps, but sometimes reacts slowly

[neat oxide]

my friend game keeps crashing whilst loading in this is constant for every map except factory could someone help me out?

[ocean garden]

ye every time i try load into anywhere but factory the game crashes ffas

[ocean garden]

plz help

[marsh pond]

Does your hideout restart on the wipes?

[neat oxide]

yes

[ocean garden]

ye

[marsh pond]

Darn

[twilit dust]

a little bit ago i asked about an overlay for tarkov for maps and people said it was a bad idea. so i asked a couple of friends and got a second monitor for cheap and thanks gents for helping me

[marsh pond]

I was literally about to say something for maps overlays. I saw Overwolf but idk if that’s legal to use.

[twilit dust]

alot of people with single screens want a overlay considering how double screened homies can just have a map open on their screen

also nice pfp homie

[marsh pond]

Thanks

[twilit dust]

cats do be lit

[marsh pond]

My cat is lit!

[marsh pond]

Nice about me section!!

[twilit dust]

Thank you my music style is very eh

[marsh pond]

No problem, you a Tarkov noob?

[twilit dust]

oh absolutely i got no idea what im doing @marsh pond

[marsh pond]

Wanna run up later? I got Tarkov like a month ago, my buddy showed me around and I got the basics down

[twilit dust]

oh sure man absolutely

[ornate jolt]

getting this error when trying to craft the scav case in the hideout

anyone have a solution?

[proud acorn]

@ornate jolt give this a shot bud
Confirmed to still be helping people after being posted 3 years ago.
https://youtu.be/LSLTJz8Eklw

[ornate jolt]

it happens when i try to set up the scav box in the hideout

[lyric mulch]

I cant start my launcher for some reason, it just auto closes instantly

[carmine shadow]

Yet player scavs spawn within 5 minutes

[lament prism]

be nice if these dumbshit devs stop having item lock errors and let me build my fucking gun

[grim hatch]

see this https://discordapp.com/channels/521608697764380694/521614489884295169/930752508937252894

[bronze sky]

My game freezes everytime i take a shot for the first time for 1-2 seconds resulting in my death.
I can shoot at them just fine, but the moment i take damage i freeze and die once im able to shoot again.

Specs are i7-9700k Nvidia GEFORCE RTX 2060 16 gb RAM with XMP profile enabled. Here are my in-game settings, i've tried so many combination before without much of an improvement. I have reinstalled the game before, though it has been a small while ( Not since this wipe ). I'm on the verge of either uninstalling or punching a hole through my monitor.

[lyric mulch]

@bronze sky I fixed my issue by upgrading to 32gb ram

[quiet summit]

What's your performance tab look like while playing?

[bronze sky]

Do you mean the "fps 1 / 2" command in the console ?

[quiet summit]

No your task manager, cpu usage gpu ram usage

[bronze sky]

Ah, iirc, i typically sit at 50-60% gpu usage and 60-70% cpu usage

My memory is much higher tho. I'm sitting at 58% on idle :L ( While not in-game )

[dire shoal]

Is the christmas tree gone or?

[quiet summit]

Yes christmas tree is gone

[dire shoal]

alright ty

[quiet summit]

You're 58% while idle? Can you run a scav and check ram usage while in game?

[bronze sky]

Doing that right now.

My memory is sitting at 70% being in the main menu now.

Gone back down to 61-62% presumably done loading stuff.

[warped ibex]

Anyone get absurd packet loss but only on Factory?

[quiet summit]

Might have funny RNG, do you have a manual server selection?

[warped ibex]

Yes I have manual server

I can play 20 times on every other map without much problems but as soon as I load factory, I get 90% packet loss and server connection lost soon after. Alt F4-ing doesn't solve it. I can't do my quests there

Do you recommend auto server?

[bronze sky]

@quiet summit 50-60% cpu usage 67-70% RAM usage 45-50% gpu usage while idle in scav run customs.

[quiet summit]

I don't recommend auto server, it might just be selecting a bad server that you have ticked off because factory cycles really quickly through servers - I recommend you double check your server connections

[quiet summit]

Have you only been having problems lately?

[bronze sky]

I've had those issues before, but they come and they go. Recently they're more prevalent than usual.

[quiet summit]

Hm, are your power settings on maximum performance?

[bronze sky]

Yes, though i have to set my CPU power to be 99% instead of 100% because it causes my temperatures to go from 60-70 celsius to 95-100. No idea why.

[quiet summit]

Gotcha

[quiet summit]

Have you set min/max physical memory?/paging file size

[bronze sky]

Yes, one second sending a screenshot.

My C drive is also an SSD, dunno why it's not listed as one here.

E drive is HDD. @quiet summit

[quiet summit]

Not like you don't have the rig to do it, but do you have a lot of background apps?

Do you have any kind of overlays?

[bronze sky]

I don't think so, but i don't really have something to compare to either. The only tab i have open when i play is Tarkov.

No overlays at all.

[quiet summit]

Time for stupid questions ; drivers updated?
Do you have only physical cores checked off in-game?

Nvidia highlights disabled?

[bronze sky]

My Geforce drivers are one version behind, though i typically see more people complain about latest updates so i tend to wait a bit.

I have physical cores checked in-games.

Nvidia Highlights are disabled but i do have shadowplay enabled.

As for my other drivers, i frankly have no idea and don't know how to check.

[quiet summit]

You have physical cores checked?

[bronze sky]

Correct.

[quiet summit]

Uncheck and try again

Good idea waiting one patch on drivers though

[warped ibex]

It happens a lot, about 30-40% of the time

But never on other maps

[bronze sky]

Will try playing about with physical cores only unchecked, but i thought that option was there to increase performance.

[quiet summit]

Yeah like I said, might just be a server that's not usually open is open on factory since it flies by so fast

[quiet summit]

Not always

[fleet aurora]

So, I reinstalled the game and my game still takes a long time to load, ever since the Unity 2019 update or something.
I have an AMD CPU which seems to be the reason for slow loading. Loading loot always gets slow around 60% and I end up spawning in 2 minutes late in the raid.

Is anyone capable of giving me a solution to that?

[quiet summit]

GPU?

[fleet aurora]

GTX 1660s

[quiet summit]

Now I don't know a whole lot about AMD, but is your "armory" updated?

[fleet aurora]

What's that?

[quiet summit]

One moment

What CPU do you have?

[fleet aurora]

Ryzen 5 3600X

[quiet summit]

Happen to know your mobo?

@fleet aurora

[fleet aurora]

Gigabyte X570 GAMING X

[quiet summit]

Also non-related I dig the name

[fleet aurora]

I am a big fan of the gun

[quiet summit]

Have you installed the latest chipset driver for your mobo?

[fleet aurora]

I'm not sure. I remember updating the bios and installing a few drivers, but I don't remember if I got the chipset as well.

[quiet summit]

https://www.gigabyte.com/Motherboard/X570-GAMING-X-rev-10/support#support-dl-driver-chipset

[fleet aurora]

Let me try that

[quiet summit]

Any luck?

[fleet aurora]

Also, I'll probably check if it worked with Tarkov later in the evening, so don't expect me to come back soon.
Thanks for the help, too 👍

[quiet summit]

Sounds good, seems to be a bulk of the fixes with your gear, good luck and see ya!

[bronze sky]

Only played 1 round with it because im currently busy with something else, but it seemed to have lowered my fps at the beginning of the scav raid, then i proceeded to get shot without freezing and then the fps was fine. Very odd, but not really enough to tell you wether it's really changed something

[neat oxide]

my friend game keeps crashing whilst loading in this is constant for every map except factory could someone help me out? asked before but got no response.

[quiet summit]

Gotcha, a while back I did read up on some issues with unity & hyperthreading but I have long forgotten where i've read it. Disabling hyperthreading will generally slow down a game but EFT seems like it doesn't benefit too much from it, some people experience stutters like you do with it on, some people experience better gameplay with it off, it's a hit or miss

[quiet summit]

What are his specs, and what is his performance tab looking like when it commits sudoku?
Is he crashing with some sort of error code? Crash window?

[neat oxide]

one moment then

sorry were in a raid

[quiet summit]

You're fine, good luck! Just hit me a with an @ when you're done, I sit here all day

[ocean garden]

@quiet summit intel core i5 2500k cpu @ 3.20ghz

nvidia geforce gtx 960

8g ram

and the error code not all the time it just crashes to my desktop

if u want u can join our call and ill screen share and u cna see

[quiet summit]

How's ram usage while you're playing?
I'm at work I can't join a call

[ocean garden]

6 g used

whilst playing, i just wana get it fixed

[quiet summit]

That's on factory correct?

[ocean garden]

yes

[quiet summit]

I believe it's the ram that's not letting you play on other maps

[ocean garden]

i see

[neat oxide]

thanks for helping kwon

[ocean garden]

so i need to buy more ram?

[quiet summit]

Yeah 16 seems to be the minimum, I know that the website states 8, but I personally don't know anyone that has succeeded with 8 gigs, No problem.
@ocean garden I can't tell you for certain of course, but I believe it's because of ram

[tired orchid]

hi i bought escapey from torkave and this come up when i try login this is my first login attempt why it do that and is there a way it will stoop

either than wait 2 day cus i dont want to wait

[coarse crater]

You need to wait

[bright eagle]

"Loading loot" Issue resolved for me:
Before -> 3-5 minutes of loading loot
After -> 20 seconds
System: Asus VIII Crosshair Hero Wi-Fi
CPU: 5800X
GPU 1080Ti
Memory: 32Gig 3600mhz
FClock 1800 Memclock 1800

No amount of system updates, BIOS updates, Windows updates would help. I did a complete reformat and reinstall of the system - It did the trick

[chilly hemlock]

I've never had to contact BSG support before. Is that from the site or is there someone here in Discord?

[coarse crater]

It's on the website

[chilly hemlock]

Thanks!

Any specific formatting to use for the email? Or just whatever?

[slim spruce]

Are you on a VPN?

[chilly hemlock]

Reminds me to ask, would I get a "Promo Code Not Found" issue if a key has already been redeemed? Or would it say something else?

[slim spruce]

Where did you get the code?

[chilly hemlock]

Official BSG, can show SS in DM. Unsure if I bought it or if it was free. On mobile rn so I don't have my full email history to 3/2021.

[summer bluff]

hey anybody know where the tank batterys are spawning on this wipe? I'm looking on the classic spots at reserv but its been soo hard;;

[grizzled light]

hi, i just reinstalled the game today after 1 year of nopt playing it but im having huge lags and fps drops in the menus ,i tried changing the back ground ,all my drivers are up to date , my config is a I7 9700K a RX 6700XT and 16 gigs of ram so i dont think that the problem is from my end .Oh yeah and i tried launching a offline raid and the fps are great , the problem is rly the menus

[tropic lance]

can i get good reccomended gfx settings and also a decent lvl1 loadout

[coarse crater]

I have the same setup except a similar CPU and it runs pretty well

You might have your menu fps limit too low @grizzled light

[grizzled light]

hey ,nah they are capped to 60 but its not only fps its also laggy as fuck and unplayable 😩

[placid dagger]

physical cores on or off for 5600X?

[stoic sparrow]

Why does a big ass map like shoreline run fine on my pc but reserve which is like less than half of shoreline lags?

[coarse crater]

Reserve runs worse for everyone it's the optimisation

[stoic sparrow]

reserve is fucking cursed,I honestly like it so much as a map I wish I could play it

[stoic sparrow]

but what kind of optimizations are you talking about

[coarse crater]

the devs optimized the map shittily so it runs bad

[stoic sparrow]

isn't it an old map

[coarse crater]

They improved it a little this wipe

[stoic sparrow]

why haven't they fixed it yet

[coarse crater]

Yeah it's like 2 years old and they still haven't fixed it lmao

[stoic sparrow]

Sometimes I just wanna refund this game

[coarse crater]

they don't do refunds ;)

[stoic sparrow]

ik

[rare quiver]

ill pay someone to let me shoot em in the head 3 times for shooter born lmk lmao

[haughty yoke]

Been trying to play this game since December... customer support couldnt help me. They told me to contact battleeye and they won't respond to my email requests. Has anyone here had battle eye block a nvidia reflex file on an AMD system? Ive tried everything from shutting down my firewall/reinstalls/run as admin/deleteing the file manually (just repatches it back)

[coarse crater]

You can't kill teammates for quests

[quiet summit]

[hushed holly]

my quest "postman pat - Part 1" is buged

[quiet summit]

Bugged how?

[hushed holly]

it seems i cant compleet it

[quiet summit]

Have you turned it into Therapist?

[hushed holly]

yes

[quiet summit]

Then yes, it is bugged - there have been multiple problems with it this wipe for whatever reason - Some people are even unable to accept Postman Pat - Part 2
You got the luckier side of it

[hushed holly]

ok thank you 🙂

[heady marten]

Hey I just asked that question yesterday

[jovial spade]

anyone else having issues saying timed out of server just after loading into raids haven't been able to play a raid at all today yet normally don't see this issue

[quiet summit]

Familiar face lmao

[heady marten]

wassup

[quiet summit]

Have you tried to disable your Antivirus and such?
Also do you use auto server selection?

[jovial spade]

all i use is windows defender and like i said never had this issue in the past was JW if anyone else if having the issue as well, i selected the servers i wanted to allow

[quiet summit]

It might be a problem with one of the servers, sorry for thelate response at work

[jovial spade]

no worries at all, appreciate the help

[grizzled light]

this is crazy

[sour pagoda]

Anyone know a reason why tarkov launcher or the website is saying "Email not Found" on my account with EOD that ive had since 2017?

[wispy bay]

pp

[quiet summit]

You will have to send an email to support - Also do not submit followup emails ; from what i've seen it sends you to the back of the queue

[grizzled light]

i payed 100dollars for the game and i just cannot play it and it looks like im the only one who has this problem so i have no idea how to fix it

[quiet summit]

Just make sure you don't have a typo, or typed the domain incorrectly, using the right email etc

Along with your email make sure you screenshot your purchase as i'm sure they'll ask you for it

@sour pagoda

[jovial spade]

no you're not the only one. this wipe has been fucked

[quiet summit]

Though I don't like to be negative, this wipe hasn't been the smoothest lmao

[wispy bay]

you didnt change the email at some point?

[sour pagoda]

i changed the email once but not for a few years

[grizzled light]

hi, i just reinstalled the game today after 1 year of nopt playing it but im having huge lags and fps drops in the menus ,i tried changing the back ground ,all my drivers are up to date , my config is a I7 9700K a RX 6700XT and 16 gigs of ram so i dont think that the problem is from my end .Oh yeah and i tried launching a offline raid and the fps are great , the problem is rly the menus

i was thinking that in raid it would be fine but its not its laggy and it feels like im playing on a potato pc

[jovial spade]

ive been in my hideout/stash the past 4 to 5 hours cuz it boots be from the raid as soon as i get in today other days ivebeen in loading loot for 40 minutes untill raid ends

[wispy bay]

my opinion is its not your pc.

[jovial spade]

then somedasy im in queue for 2 plus hours

[quiet summit]

How is your performance tab when in game?
What's your queue in launcher?

[jovial spade]

and somedays i have NO issues

[slim spruce]

Try adding a period in the email like [e-mail] just a . randomly

I have seen this work for some one before

Otherwise you'll need to send an email to [e-mail] if you are sure that email is correct

[jovial spade]

this wipe has been just fucked @grizzled light

[grizzled light]

yeah well its ennoying the game is rly expensive and you get these kinds of problems that make your game unplayable ...

[jovial spade]

AAA games have issues too

[grizzled light]

right now if i try it say 11044 and how do you see the performence tab ingame?

[quiet summit]

You need to have a separate monitor with task manager open on the performance tab

[jaunty halo]

so i got my last flash drive as a scav but i cant turn it in and it got gold check mark is this a bug?

[jovial spade]

going to have to find another did that to me too

[nimble sigil]

been like a month now and i still got this ghost item in my stash that keeps me from playing cause it just resets from whenever i started up the game when i put anything in my stash or sort it.. anyone knows how to resolve this?

[grizzled light]

ohh ok , btw first time i see a game with a queu to lauch the game lmao

[jaunty halo]

wack

[jovial spade]

agreed

[quiet summit]

Yeah they're beefing something about the server soon as they just announced, hopefully it'll smooth out soon

[grizzled light]

@quiet summitwhy did you asked for the queu btw ?

[quiet summit]

Excuse me?

Why did I suggest a queue?

[grizzled light]

"How is your performance tab when in game?
What's your queue in launcher?" why you asked me this?

[quiet summit]

Oh, you stated you were in queue for 2 plus hours haha
Sometimes people are stuck at #1 in the queue, when that happens it's bugged and you need to restart

[jovial spade]

that was me lol

its like 80k+ when im waiting that long

[quiet summit]

Oh i'm sorry

I respond to multiple people in one sentence since the cooldown in this channel is so long
@grizzled light I was in queue #182,000 before

[grizzled light]

theres + 80 k players playing this game?

[jovial spade]

a lot of people wanna play man lol

[grizzled light]

@quiet summitis this what you were talking about?

[quiet summit]

Yes sir
So that ram usage is decently high
Is this while you're in a raid before you crash?

[river oracle]

Is anyone else having problems getting scav runs to load?

[grizzled light]

i have a raid on reserve lauched at that moment ,i dont crash but the game looks weird like if i was playing on a low end pc

[quiet summit]

Are you stuck on "Awaiting session start"?

[river oracle]

yes

ive restarted once already

[acoustic estuary]

I have a ?

[quiet summit]

If you have been stuck on "Awaiting session start" specifically for more than 5 minutes on your scav, you will have to Alt+F4 and restart - common bug

[river oracle]

do you have to do it more than once?

[quiet summit]

You shouldn't have to, but I wouldn't be surprised if you unluckily ran into it twice in a row

[river oracle]

ok thats what im dealing with now.

[quiet summit]

You said you're having problems loading in?

[velvet ember]

BattleState is not installing

[quiet summit]

Are you trying to reconnect to your old scav? - The one that had the awaiting session start issue?

[river oracle]

yes it is

[quiet summit]

How long was your total timer do you remember?

[river oracle]

the first time 10 mins this time its up to almost 7 but everything else loaded up quick before getting to awaiting session start

[acoustic estuary]

My friend tries to play tarkov we have uninstalled/ reinstalled many times. The same thing happens every time, his entire PC Crashes every time he go to search anything. Like he goes to a stash its loading the loot, then PC Just goes black screen then reboots. This only happens on Tarkov. Does anyone have a clue is to what might be the issue

[grizzled light]

nah my problem is ... i have lags in the menus and in raid the fps are okay but the mouvement feels slow like if im playing on a low end pc,btw how long is a reserve raid ,last time i played it was around 50 mins

[quiet summit]

What map is it? The raid might've ended already lol

[river oracle]

customs. i tried to back out and got stuck doing that so i restarted and now im 10k in queue lol

[quiet summit]

[river oracle]

Yess that is accurate lol

[wheat thicket]

Hello, my friend has tried to get back into his Tarkov account for over a month now, he had changed his email and doesn't have access to the old one for the verification code, he has contacted support via email over a month now and has not heard back yet and has sent multiple emails, is there anything else to do or a different way to contact support?

[jovial spade]

yes

[river oracle]

is it just scav runs or PMC as well

[jovial spade]

i havenmt dared running pmc yet

[river oracle]

Yea im gonna go in with just a pistol just in case it doesnt load

[worn ore]

i had a kid come in the call screaming racist words and being load when we asked to be quit because we are in raid

[quiet summit]

Do you have it recorded by chance?

[worn ore]

ya im live streaming on twitch so it is on there

[lament pelican]

same

[slim spruce]

make a clip of it and send it to #discord-mod-mail

[lament pelican]

like my frames are so low and the game legit freezes every 2 secs I normally never have this problem is somethin goin on rn? @quiet summit

[worn ore]

ok thanks

ill do it after im done streaming

[jovial spade]

reset pc and game and got in

[grizzled light]

yah i quit this is such bullshit, i sent a ticket to the devs

[wispy bay]

https://status.escapefromtarkov.com/

[grizzled light]

my problem is not about loading into games or queu , my game for some reason is laggy af when im in the menus and in game the mouvement feels weird and slow but i get good fps

[jovial spade]

its server side your pc is better then mine chill

[wispy bay]

every move you make even when you move a single item in stash it updates through the server. almost every performance issue can be caused by server issues.

[quiet summit]

Do you have Vsync on?

[grizzled light]

nope, i just checked my game files ,and i have a file "Escape from tarkov data" and its 25go big ,is it normal?

[grizzled light]

i dont

[slim spruce]

The game files with cache is about that size

[grizzled light]

ok well ,i truly have no idea why my game is acting like this

just makes no sence

[wispy bay]

you got the answer.

[grizzled light]

nah ,i mean i rly dont think its caused by the servers ,but maybe it is who knows

[wispy bay]

iv been in this chat since dec 25. and hundred of people are having performance issues. people who have better pc than me and I get 100 fps. its definitely the servers. also. the servers are under attack.

[grizzled light]

okay

[left trout]

Anyone know why I can't trade the trader for the key tool ? got all the kit .. says error has done for 3 days now

that's when I click deal

[wispy bay]

lol

[quiet summit]

The amount available on the traders may not be accurate, please right click the item, filter by item, uncheck exclude barter ; and see if there are any available ; Flea market will tell you the actual amount available

[simple tendon]

Has anyone experienced the unity engine crash? Been trying a whole slew of fixes and re-installs and nothing is working.

[left trout]

oh

[quiet summit]

On your launcher, clear your cache, then run an integrity check. After that, on your Nvidia control panel ; hit 3D settings, go to your power management mode and change it to prefer "maximum performance" then hit save.

[simple tendon]

I'll try that. I'm not sure if me being on windows 11 and 12th gen intel is affecting things. I was all good up until the christmas event ended

[left trout]

thanks!

[quiet summit]

No problem!

[placid dagger]

should i put physical cores on or off?

[quiet summit]

You should try it both on and off - varies from person to person

[vivid briar]

Beside punisher part1, is there other mission requires AKM?

How do I know it will use the right junkbox

[olive musk]

i have the same problem, it selected the wrong junkbox then an error showed up, giving me everything back and i did it again and same thing happened, how do i select the empty one?

[vivid briar]

Okay, I think that means that it is trying to do one with stuff in it. Try taking out all of the items of one at a time, until it works

[olive musk]

good idea ill try it

[muted sierra]

Does anybody knows how to fix it?
that error appears every attempt to open the game

[olive musk]

just wait lol fixed it for me when i got it

[vivid briar]

i just tried it, it used my empty one

[olive musk]

it just used full one again ill just move items to the one its not using

[vivid briar]

Okay, fill the one you emptied back up and try emptying the other one(s) and repeat the process until it works

[olive musk]

thanks for the tip

[wispy bay]

tip of this......

[simple tendon]

Did a fresh install and all of these things, still getting the unity crash sadly

[slim spruce]

see here for tips https://www.battleye.com/support/faq/

[kindred meteor]

i keep gettng this weird error when i launch and once i get in game it gets stuck at matching: [INFO] Blocked loading of file: "C:\Windows\System32\nvspcap64.dll"

[kindred meteor]

oh this is the same issue i have

[devout cipher]

^^^

[acoustic lion]

@kindred meteor Just had it too since this evenning, never had it before

[devout cipher]

did u fix it>

[silver summit]

for the prapor quest postman pat part 1 i get the letter but cant turn it into prapor

do i need to get it twice

[acoustic lion]

@silver summit You pick it, you stay alive, you get out, you give it to therapist

[silver summit]

i turned it into therapist

[devout cipher]

this support sucks so much omg

i thought this was the official group

[acoustic lion]

why ? what is happening to you ?

[austere zephyr]

Same

[devout cipher]

banana is my friend

[austere zephyr]

This happened to me aswell, the game launched tho?

[acoustic lion]

Frigid, is this the first day you have this problem ?

[devout cipher]

he cant play the game and the tech support people were on doing nothing

[austere zephyr]

yep, first time I've had it but the game launched as normal. Let me in as normal still

[kindred meteor]

my game launches but cant get into a game

[austere zephyr]

I think it's the same for me, ill test a scav rq

[acoustic lion]

Man, reinstall game, reinstall driver, that's all everyone could say only seeing one screenshot

[acoustic lion]

Let me try to start a raid

[devout cipher]

he would put more if they respoind

[austere zephyr]

My game is connecting me as a scav, it's still working with the error. Loading loot

Yeah it works still, I'm in a raid

[kindred meteor]

weird it wont let me, im stuck loading

[acoustic lion]

I just joined a raid too

graphic card maybe idk

[devout cipher]

hahahaha

[acoustic lion]

damn you both really wish to get help hum ?

[devout cipher]

nah bro my friend always makes fun of his graphics cardv and he gets really mad its complicated cu

[frank kindle]

For those familiar with mapgenie.io, does anybody have a map of reserve with a similar map style showing loot and buildings?

[humble anchor]

can i get a refund?

[teal sparrow]

I need some help

I cant play bc my LMB is invetory

[slim spruce]

There is no refunds for the game.

[humble anchor]

sad

[humble anchor]

can i at least delete account?

[slim spruce]

This is an unusual request. Please contact support on the website in a ticket.

[humble anchor]

should be normal with this "specific type" of game.

[fierce arch]

[frank kindle]

are there any normal extracts on reserve, i was running around like a fucking chicken with a f1 switchblade full of kitted guns but I died because I just couldnt find a place to dip

i fucking love reverse the loot is insane and its fun but its just tough to find a place to dip out of

is an RR worth it

do you have a good map of reserve?

[earnest monolith]

Time to start counting disconnects this session, we are starting at one. 5 minutes left in raid and im like 4 mins from extract\

[noble glade]

Anyone can help me? The game closes every raid i play, and this window pops up

[timber thicket]

if you download the game through the folders do you have to update it like that too because i havent been able to play for days and i cant figure out why it only keeps saying my game is outdated

[slim spruce]

You can't update the game?

[timber thicket]

nope

[slim spruce]

What error?

[slim spruce]

Can you go to "view reliability history" in windows and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[timber thicket]

it only says my game is outdated i wish i could say there was a error

[slim spruce]

Run the launcher as admin and click the update button.

[timber thicket]

tried that about 100 times now

[tame garden]

Hey hoping I can get some help, I have tried every arrangement I can think of in every slot possible on every gun Ive had access to and I can not figure out how to use the Raptar rangefinder so I can see it while ads. Am I doing something wrong?

[slim spruce]

What happens?

[timber thicket]

it starts the up date gets it to 50% in half a second than stops it and takes me back to the update button

i have tried talking to ppl about this before but know one knows what it is

[earnest monolith]

Feeling cute, might disconnect later, idk

[timber thicket]

im just reinstallig the 15gb file from the pins and i guess i gotta re install on every small update

[slim spruce]

Unfortunately this is what some people have to do if they can't install normally. Other solutions are reinstalling the launcher and allowing it through the firewall and white listing the game and launcher folders in all antivirus, including windows defender.

[timber thicket]

what causes that ?

[slim spruce]

I am not sure.

[timber thicket]

thats bullshit well im undoing all my anti virus and tryinng that

[slim spruce]

Whitelisting the game and launcher folders isn't undoing the antivirus, but only on those folders

[timber thicket]

idk how to white list

[slim spruce]

I had to do that for a similar issue and it fixed it.

[slim spruce]

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

[timber thicket]

ok ok ill try that

i think whitelisting fixed it but i wont get my hopes up

its checking file integerity rn

[slim spruce]

?

[timber thicket]

it infact didint work so i guess im forever bound to deleting a file and replacing it with another 15 gb file

[slim spruce]

What happened after the file integrity?

Couldn't fix?

[timber thicket]

is said installing after that than took me back to the launcher main page and i was back at step 1

[simple tendon]

no clue, ive been dealing with this for the past 2 days and the game is unplayable

[wary ermine]

im haveing a preload issue

[earnest monolith]

me and my 4 man squad all are awaiting session start for about 10 minutes now

i alt+f4'd out, reloaded, and still have the issue

hit back out, stuck leaving game now

[cedar prairie]

anyone getting server connection lost?

[slim spruce]

What are you doing when this pops up?

[cedar prairie]

on top/stuck on a rock south of building 1 on lighthouse

[slim spruce]

This tends to happen sometimes with heavy server load. There does not appear to be a solution besides not using your scav

[cedar prairie]

its ion pmc

[hallow solstice]

Please BSG wont respond and I keep dying cuz my game freezes. I have pages of log files but I just need to know what the GameUpdate: statistic means. I know it freezes my game when it increases but I have no clue what it corresponds to

Is it how fast the game reads from memory thats my best guess?

I cant find any documentation on it

[hallow solstice]

did you report him?

[worn night]

i didnt know he was cheating at first cause i got one tapped the moment i walked past a window but he was shooting my bro thorugh walls

[cyan kraken]

I cant download the game because it's stuck 'repairing the game'

Can anyone help?

[hallow solstice]

relaunch the installer

[cyan kraken]

I did that and it didnt work

[hallow solstice]

It shouldnt auto repair

[earnest monolith]

just ran into a guy named FNguy57x28, wiped our whole 4 man with headshots within 1 frame of us turning a corner, all perfect headshots to the jaw. anyone have similar run ins with him?

[cyan kraken]

i clicked repair

[slim spruce]

@worn night report them ingame, not here please.

[worn night]

i couldnt i didnt know he was cheating

[hallow solstice]

you can look him up in chat

[worn night]

his user is TrashmanFX

[cyan kraken]

I cant download the game because it's stuck 'repairing the game'
Can anyone help?

[slim spruce]

Is this a new complete install?

Or update?

[cyan kraken]

new install

[slim spruce]

See the pins for a manual install method.

Delete the game files you have now and replace them with that and restart the launcher.

You may have to select that folder as an existing install again.

[cyan kraken]

ok

thanks

[little fossil]

I need help ive been running a shitton

[lunar ice]

Hi. Can anyone point me in the right direction of what I should do.
Every time I go to load into interchange be it pmc or scav, the game closes immediately and kicks me to the desktop.
Any help would be greatly appreciated. Thanks
It only happens with interchange

[little fossil]

and i get no endurance lv up im lv 36 and have lv 10 endurance but i run legit soooo much dosent make sence been on same points all day

anyone got a clue

[remote jewel]

i just went to get on the mounted gun at the top of dome on reserve and when i got on it i instantly died and it said killed in action with no name???

[wary ermine]

pressing play any help?

[bitter igloo]

If you're overweight you'll get strength XP not endurance

My friend had that issue last wipe where he would barely pick up some loot and become overweight

having lots of strength levels yet little endurance

[sage palm]

there are literally so many cheaters on tarkov 😦

admin please look into "paks" and "labs kings" people are literally making hundreds everyday just so they can ruin the game for everyone else

[proven pendant]

my friend is met with this when trying to install the game, has over 700 gb of storage so thats not the problem

any suggestions on what to do? @slim spruce

[bitter igloo]

check pins

maybe run launcher in admin mode

check documents / appdata to see if there are any Battlestate/EFT folders and delete them

[edgy locust]

.

^^ PLEASE

[spiral oak]

There is a black box in the bottom right corner of my screen when im in raid . How do i get rid of it?

[lone blade]

hey guys if i do a barter on the flea is the item i receive in raid?

[chrome prawn]

anyone know how to fix the upgrade to lvl2 workbench bug

[crude flame]

scav stuck on awaiting session what do i do?

[drifting steppe]

so, I have a daily task from therapist that requests me to survive 2 times in factory, but even though I already survived, my progress doesn't appear. I already tried closing the game, but nothing happened

[crude copper]

server is down?

[pastel comet]

dam is server down

[vivid briar]

DUDE MY GENERATOR IS ON

[whole pine]

just curious - I managed to extract before server went down but before loading into the stats screen for the raid I got booted with some sort of authorization error message, does that mean the raid loot is gone? 😅

Im assuming yes but maybe this has happened to someone before and they can share? 🙂

[tranquil epoch]

It depends on how lucky you are, I've had it go both ways

[whole pine]

alright cool thanks for the reply 🙂

[honest kraken]

why are the servers down?

[little egret]

#eft-announcements.

[solar wind]

you dont look into announcements do you

[torpid finch]

thanks for the insightful response. without you i am lost.

[solar wind]

Tried my best. Glad i could help.

[vivid briar]

how long have the servers been offline now for?

[arctic sierra]

why the servers in Singapore are not under maintenance? My ping used to be less than 70ms but never mind that. I though after this update I don't need to play on HK servers with all the cheaters and the Singapore servers will be fixed but that don't seem to be fix here.

[rapid galleon]

any way we could get LOD control for the PMC/SCAV's? The game runs great with out players on the map but as soon as the players are loaded in it just tanks fps even tho those players are not close by.

[marsh pond]

I completed the Jaeger message in woods and I turned it in. Jaeger is still locked, Im ranked 3.

[forest lintel]

no way to get items back that a hacker took is there

[uneven jay]

any 1 know what going on with the forums this is what it looks like to me

[wise spindle]

How does one name a case

[lone pelican]

try ctrl+F5

[uneven jay]

nope didnt fix it

[lone pelican]

then all i can offer is try again in few minutes

[reef gulch]

any1 know why my game crashes whenever i load into lighthouse

but after a restart i can load in just fine

[kind sand]

@reef gulch maybe a missing file? try reinstalling

[reef gulch]

tried that

[sterile harbor]

I can't build my scav case does anyone know why I have all the parts for it

[pulsar pulsar]

Hi guys, how is the back end upgrade ?

[timid crystal]

Fucking garbage

Literally 2 raids 2 unity crashes never happened before I can't even play now and if I try to reconnect the game gets in an infinite loophole of trying to connect and if you press back on leaving the game what a fucking joke

[wispy bay]

wow BSG is a bunch of criminals. there trying to shut me up for telling the truth. lol. there actually holding my account hostage.

my lawyer is so excited about the big take down.

shady business practices.

[green spindle]

Where the f can i see crash reports?

i keep crashing now

[amber moon]

Neither, just keeps giving me an error saying items in grid, When i have a completely empty one, Frustrating as i spent like 6mil upgrading number of different things in the hideout and can't do this lol

So anyone that is trying to craft the scav box and you have multiple scav boxes, Clear out the original FIRST one you bought because for some reason it tries to use that one, I've seen a few people have some trouble with it, So if anyone needs, That's worked for me!

[sterile harbor]

tnx

[terse plover]

cant belive what BSG is doin with me. They accusing me i reported them as spam to my email domain (wich i never did) so now they decided not to send me any email anymore so my EFT Version wich is fuckin more then 100$ expansive is taken hostage by them. Support wont help me just pointing fingers at my Email domain (microsoft already confirmed multiple times its on their side) even i sended all my receips and emails as a proof that its my account they wont change my email so i can play again. Its a shame that a company that gets supported on the highest level treats their players like dirt.

[grizzled light]

okay so idk if the maintenance fixed my problem or that i deleted the BSG files i had in appdata but problem fixed @quiet summit@wispy bay@jovial spade@lament pelican

[serene summit]

I play on the South african servers as it's my region. All of a sudden the server sits on 197 ping. Any help 🙏

2 days now

[hasty hatch]

Their are way to many team killers in this discord

[quiet summit]

Dope! I'll put that in my notes of potential fixes

[quiet summit]

If you have them recorded with an overlay please report them to #discord-mod-mail

[wispy bay]

email services don't have reporting systems like that. they lied. there is no such thing as automatic filtering.

[runic fractal]

aswell. if u report something ( even it doesnt exist.) than microsoft dont go to BGC and tell them that U did report them. its anonymus. so even if this system exist. than they wouldnt know its you

[runic fractal]

a other i report it to my lawyer comment. but what did you exacly tell as '' true''? ( aswell. if u mark the box. i agree than you have nothing u can do anymore. because even if you say the scam or anything. if you ''agree' than you ''agree')

[terse plover]

you just proved the point that BSG makin that up

[runic fractal]

how that so?

if i remember correcly. when i bought the game. i have to agree with the tos

[wispy bay]

there is no policy that overwrites the law. the fact that my account is being held hostage without a legal reason also voids that policy.

[runic fractal]

why u agree with the terms than?

[terse plover]

My email domain would never contact BSG and tell them i reported them as scam (wich is dont did) and BSG wrote me a email that they contacted my email domain and got informed i blocked them (wich is tottaly not true)

dataprotection you know

[wispy bay]

i agreed to the policy. no where in there does it say they can take my account from me for no reason.

[runic fractal]

dataprotection doesnt have anything thing to do with this Xd

[terse plover]

bro how old are you? a Email provider is not allowed to share informations with a third party

same is BSG not allowed or Mc Donalds when u register for coupons

[wispy bay]

correct

[runic fractal]

nope indeed. but why should BSG say that they ''dont'' want to send u the email?

[wispy bay]

easy. money

[runic fractal]

u know how many copy's they sell a year? they dont care about 2 extra copy's

[terse plover]

i really dont know... the issue is all over the BSG forum that they blocking providers for some reason we dont know wich and sadly my provider (Outlook, Live) is one of them since oktobre 2021

[terse plover]

their are hundreds of these issues all over the internet man

[wispy bay]

this is an issue 2 years old effecting hundreds of people

[runic fractal]

hundreds? and how many people dont got this problem?

[terse plover]

Its not like we hate that game and try to speak bad but these are solid facts that u can research on ur own in 2min with google i just typed Email issue Escape from tarkov and got hundred forum entrys and reddit

[runic fractal]

so in % . how many people can play the game. and how many people cant?
99% against 1% ?

[terse plover]

yea but thats not how it works if u manage problems like that why should we vaccinate when the most people dont got the virus... u get what im sayin?

[wispy bay]

you actually going to sit there and try to justify there action.

[runic fractal]

aswell. you both tried what its in the pinned comments?

[runic fractal]

not at all. because its not the same at all

[terse plover]

it is why would you let a minority suffer only becuase the most part is happy? wtf

[wispy bay]

iv been through every fix in every combination. and bsg themselves admitted to block me

[runic fractal]

but the problem with this all. If u hack/cheat in the game. yes you lose your account. how many people didnt try to get the accounts back is insane

@slim spruce could you help this people out on the right way to victory and achieve there goal to get back into the game/accounts?

[terse plover]

i understand but i already sended buy receip and all proofes they need to change my email or unblock me but their is no interrest from their side..

[runic fractal]

i dont believe they admitted to block you. but thats a other discussion. sessamy can mostly help u furter. he is always proving himself that he helps people on the right track

[terse plover]

anyways man i actually hope you enjoy ur game and hope it wont happen to you i got emails from then until oktobre 2021 and then out of nothing i did not get anything and they say my Email is blocked on their system for spam (???)

[wispy bay]

sessamy is indeed very helpful but he is not a BSG employee so he can't unblock me.

[terse plover]

and i should contact my Email domain because my Email domain informed them that i complained about spam its so confusing

[runic fractal]

people tell a bunch of stuff to let them sounds ''believable '' so
no he is not. but he is in close contact non the less

he did often help people get weird problems fixed.

[wispy bay]

i already contacted my email domain they said. that its up to BSG to unblock me. outlook cant access another companies email system.

[runic fractal]

your email domain is weird in this story aswell.
U should ask them to send prove of that blockage

[terse plover]

i just wrote with outlook myself 1h ago their is no issue from their side they proofed me more then once now

[runic fractal]

because hwo can they know you are blocked. u should see that yourself aswell when your email bounced.

and thats why you should have the 2aunt on 🙂

[wispy bay]

there's no proof because they don't do that. they can't keep a record of something that doesn't exist.

[runic fractal]

reverse aswell. i never heared that BGC blocks emails. thats silly and not believable. aswell. why u dont send them a ticket with a other email about this problem?

[wispy bay]

logging in to the launcher is by email only

[runic fractal]

yes but not on the website. where u can change the email 🙂

[wispy bay]

no you cant change your email they took that away. and i need an email verification just to log in to the site as well

[terse plover]

thats exactly what i did

[runic fractal]

anyway they gonna help u non the less. but calling them scammers and stuff is NOT helping your situation in any way. i never saw something get there problem fixed by calling them names and scammers

i would refuse to help anybody that calls me out aswell. think they would think the same

[terse plover]

https://www.escapefromtarkov.com/support/knowledge/384

they even mention this and the support nr they stating is not existing at Microsoft

[runic fractal]

but u readed the last note?

also ... means . u can do aswell.

contact that email and ask them to change your email.
they litterly gived u a solution

[terse plover]

yes i did and i asked them for 2 month now and all i get is "check ur spam folder" or "contact Microsoft"

[wispy bay]

they refused to change mine

[runic fractal]

i would do the same if u gonna call laywers and calling them scammers honesly

[terse plover]

well they didnt refused to change mine yet i need to wait another 2 weeks for an answer now...

[wispy bay]

i even contacted battle eye who handles all bans and they have no record of a ban.

[runic fractal]

u just have to go straight to the point .

i want to change my email. and than tell a other reason. that u cant access it anymore or so. be creative

maybe u @terse plover was more respectfull in your emails. or so.? i dont know. but if u just politly ask them. and tell ''a '' reason. they helping u . i saw it happening often

[wispy bay]

iv got many reply's from support. i told them everything. i clearly stated what i wanted. they refused.

[runic fractal]

and u told them aswell u gonna call laywers and stuff if they dont help u ?

[wispy bay]

not directly. yet.

[runic fractal]

but u sugggested to it?

[terse plover]

never were disrespectful but u have to understand after weeks and month of back and forth its just stressfull and feels like we are not appreciated

[runic fractal]

oww yea i can imaging that . dont get me wrong. But if u just tell the situation and stuff. There is no reason to help u right?

[wispy bay]

you should be correct but unfortunitly this is not the case.

[runic fractal]

this is not ''your'' case. but you calling laywers already. so your problem gettting solved by them right?

[terse plover]

what u mean no reason to help? i need help to play my game i buyed i cant change my email because i dont get the authy code because of this mess with the email domain and BSG

[wispy bay]

im not sure where your head is at but you sound like your 13.

[runic fractal]

that there is no reason ( like u are a bad person, they dont like u . or whatever) for them to not help u. If your tell them everything and be politly . they gonna help you for sure. after all.

[terse plover]

ah ok yea got cha

[runic fractal]

you said it yourself. that u gonna make a pertition and stuff to get a laywer and stuff to sue them. so your problem getting solved by your laywer

[runic fractal]

because if u didnt do anything wrong. they help you for sure. and miss communication always happening. especially by companies like BGC that boomed and growed wayyy to fast

[wispy bay]

i bet you think if a slave asked nicely to be let go they would be.

[runic fractal]

you said it here Xd. so your laywer is free. so why shouldnt u let him solve it?

[runic fractal]

again. its compleely different. a slave didnt ''agree' wth it. you did

[runic fractal]

just be faitfull and wait it out. if you could let me know after all if its solved would be amazing

[wispy bay]

so they people who have been waiting for 2 years with no help. should they wait it out.

[runic fractal]

just a question. If 1 of this people is helped after they posted there comments. u think they gonna delete there post?
because people only complain on the internet. they dont say anything about the solution

[wispy bay]

iv been talking to them.

[runic fractal]

all of this <100 people u talked with them all?

[wispy bay]

i don't know why im still talking to you. your not all there yet.

[runic fractal]

exacly. aswell. let your laywer do his job.. he is gonna solve it for you for sure ( or was it just a stupid thing to say because you didnt get a laywer at all and you hoped with the comment to get/achieve something like all the ''i gonna get a laywer and suit them comments )

[void venture]

"scav case" craft chooses by itself "lucky scav junk box" full of items instead of letting me choose(from 4 boxes in my stash..), how to work around this stupid mechanic?

[tired orchid]

guys please help i load my game and it say 22:14:47: Starting BattlEye Service...
22:14:48: Failed to initialize BattlEye Service: Generic Error. please help

[quiet summit]

Please disable your antivirus and try again

[tired orchid]

i did

[quiet summit]

Unfortunately the only for usre way is emptying everything before you build it - People has said it takes the first junkbox you've ever bought

[tired orchid]

i looked online and it said that

it didnt work

[quiet summit]

Have you tried to reinstall the game already?

[tired orchid]

yea

[void venture]

damn i have 3 boxes to empty ...

[quiet summit]

Yeah, unfortunately that's the only for sure way to get around this - Sorry =\

[void venture]

its BSG fault not yours lol 😉

[tired orchid]

pls help

[quiet summit]

Try running the game/launcher as an administrator

[tired orchid]

still wont work

[void venture]

https://old.reddit.com/r/EscapefromTarkov/comments/rk4c3r/tip_how_to_construct_scav_case/
this helped!!!

[tired orchid]

i even ended all eft task

[quiet summit]

You can try a power cycle, power off, unplug, after 15 minutes plug it back in

[quiet summit]

You can construct with items still in sorting?

[void venture]

no, but it solved and picked my top empty box

[quiet summit]

Oh, you mean put the full ones in the sorting, empty in the stash

Brilliant - found a way to fix it thanks for sharing Desolator

[tired orchid]

i will reinstall battle eye

[void venture]

yeah , that is fastest way so far !

[small nexus]

I completed the introduction part 1 quest I gave the folder to mechanic and I didn't get the rewards including jaeger I thought that it is a matter of time but it doesnt work from yesterday

[marsh pond]

So In the prepare to escape screen/looking for group screen. Is that the list showing all the players be in the same match I'm in?

[marsh pond]

Did you click something like complete on top Inside of mechanics tasks screen?

[small nexus]

yes I did

[quiet summit]

Those are people that are looking for players
Not in queue

[marsh pond]

Did you extract with Jaegers message?

[small nexus]

yup

[marsh pond]

Ahhh okay, thank you

[quiet summit]

No problem!

[glossy apex]

Anyone seen this issue before and knows how to fix it? Happens after clicking on dekstop icon, trying to log in.
More info can be seen here:
https://forum.escapefromtarkov.com/topic/161666-cant-open-launcher-anymore-due-to-error-on-post/

[twin rose]

i got this after extracting as a scav and the game shut down

[humble niche]

So i am running a 2060 6gb. I have a 10th gen i3. 8gb ram. only 2666 im going to be upgrading everything soon but looking on youtube i should be getting like 100 to 80fps however on interchange and woods i get like 45 or 50fps. anyone have any idea or tips on settings they use for their 2060

[slim spruce]

8GB of ram is your weak point here

[quiet summit]

8 gigs of ram is bare minimum to run Tarkov - They recommend 16

[quiet summit]

Can you clear your cache, after that hit "check for updates"

Also make sure you're running as amin

[humble niche]

Ok so if i upgrade my ram to what im getting next week which is 32gb 3600mhz ram my game should run much better right

[void venture]

https://youtu.be/q3nQ_dTp3Zw recorded how it worked for me based on same reddit post

[slim spruce]

Undoubtedly yes.

[quiet summit]

lol the boxes just plop back in, funny

[void venture]

yeah, well it is what is 😄

[wispy jetty]

Are the 60 round mags taken out of the game? I need them for the Gunsmith part 4 quest.

[coarse crater]

They're banned from the flea

[quiet summit]

60 round 5.45 or 5.56?

[wispy jetty]

5.56

[wispy jetty]

ah for real.. That sucks. Any idea where they span?

[coarse crater]

Raiders and peacekeeper 3 has a barter

[indigo flicker]

at which point does fence karma lower scav timer cooldown?
i thought it was gradual up to 50% with 6.0, but im at 0.94 and I still get a flat 20 min

[coarse crater]

It's gradual

[indigo flicker]

shouldnt my timer be something like 18 minutes then?

[coarse crater]

Yeah

[wispy jetty]

I think I have only once seen raiders on Lighthouse use these mags. Not on Customs/Woods. On which maps do the raiders use them most often? Thanks for your help.

[coarse crater]

Customs and woods don't have raiders and lighthouse has rogues
Labs and reserve are the only maps with raiders

[wispy jetty]

Ah okay forgive my ignorance 😄

[indigo flicker]

i extracted as scav and got back to the raid window within 10 sec and it still said ~19:50 min instead of less so could that be a bug?

[coarse crater]

It's good

[austere cairn]

Where can I ask something which I'm not allowed to ask here?

[quiet summit]

Like what?

[slim spruce]

The forbidden topic has a discord in the news section on the launcher

[austere cairn]

Could you PM me? I seem to be blind

[uneven jay]

@slim spruce any idea how to fix this every time i go to the forums it look like this

[quiet summit]

Are you using chrome?

[uneven jay]

firefox

[quiet summit]

Try Cntrl+Shift+P and see if it works properly

[pliant kraken]

love wallhackers on LABS. ridiculous they can still get away with it

[uneven jay]

that just opens a new private browsing window

[quiet summit]

Doesn't help?
Try and disable all your extensions temporarily

[uneven jay]

nope

[upbeat arrow]

anyone know why whenever i go into a raid now my game just crashes and says its been terminated? it just started happening last night

[uneven jay]

that didnt help

thew page takes ages to load also

[quiet summit]

Only thing I can suggest is using chrome to access the website then
I don't know a whole like about firefox

[quiet summit]

No error code?

[upbeat arrow]

dont think so

[quiet summit]

Do you mind screenshotting the message?
Did you have problems in the past?
Have you updated your drivers recently?

[upbeat arrow]

never had problems in the past

ill load back into the raid so it happens again. just got a new pc like 2 weeks ago lol

[quiet summit]

Oh is it with this new PC that you've been having issues with?

@upbeat arrow

[upbeat arrow]

no. tarkov was just running perfectly fine 2 days ago and for some reason this keeps happening

[quiet summit]

Did you play yesterday?

[upbeat arrow]

yeah

it started well yesterday morningish

so about a day

[quiet summit]

Can you clear your cache and hit the "Check for updates" on your launcher?

[upbeat arrow]

yeah ill do that.

[quiet summit]

Also disable your antivirus for the timebeing

[upbeat arrow]

i forgot how to disable the anti virus. also when i clear cache is it suppose to do anything? like a pop up?

[quiet summit]

I haven't personally had to use it so I can't tell you for certain

[upbeat arrow]

oh gotcha

i pressed the clear cache but no pop up

i disabled anti virus and checked for updates

[quiet summit]

Cool, try to launch the game in admin mode and let's see if it does anything