community-support

[median ruin]

Please describe it and give any error codes you might have received

[shell raven]

I just did a run on factory and at the end it took all my kills away and I got 137xp anyone else had this problem?

[late crypt]

@slim spruce I cant even launch the launcher now wtf

[gilded summit]

Anyone that can help me get this fixed?

[vernal surge]

just extracted as a scav but only got my starter loadout, anyone else or just me?

[slim spruce]

Please see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

oo

[fathom river]

i went in lighthouse, as a scav with a friend...my friend got killed by a player and then i managed to kill the player. he had rouge guns and armor. i procceded to grotto extract bcs it was good gear and as i extracted it showed me only my starter loudout

[fathom river]

just happened to me

[vernal surge]

nvm the items were just temporarily invis i guess

[median ruin]

Report that on the launcher with game logs please

[slim spruce]

@vernal surgeOn the transfer screen ALT F4 and you should see your gear

When you start the game again.

[vernal surge]

thx

[median ruin]

That too

[fathom river]

ok..not so good with computer..where is game logs

[slim spruce]

In a bug report it has the option to send logs

[median ruin]

@charred prism Any update on your issue?

[gilded summit]

Thank you, this helped and worked

[late crypt]

@slim spruce what do I do if the launcher refuses to launch cause i ran it as a admin

[shell raven]

@slim spruce Has anyone else reported a bug that takes all your kills away at the end of the raid?

[median ruin]

I recommend a reinstall of the launcher (should wait for Sessamy’s opinion)

[late crypt]

ight

[median ruin]

First time I’ve heard of it, please report it on the launcher with logs

[late crypt]

Ive never had a problem like this before :l :l

[kindred axle]

Где выпадают металлические запасные биты?
Gde vypadayut metallicheskiye zapasnyye bity?

[fathom river]

it also switched my kills

it said i kiled a scav with shotgun, when i killed player with SKS

[median ruin]

Really buggy rn is just my guess

All reports with logs help out!

[real glade]

is there anything i can do with the empty metal fuel tanks or just sell it?

[median ruin]

You can make a nades case or flechette rounds in hideout

Workbench two and lavatory two I think off the top of my head

[real glade]

sweet! thanks! and blue ones can make mag cases yes?

[median ruin]

Correct

[outer abyss]

yo im having an install issue where my game is stuck at 0/0MB when i try installing tarkov

[median ruin]

Give it like 5 minutes to get going

Normally just takes a little to start, if it takes like 10 minutes, come back

[outer abyss]

its been stuck like this for the past 20 min

[median ruin]

Have you tried restarting?

[late crypt]

SAME

[median ruin]

If restarting the download doesn’t work, try launching the launcher as admin

[late crypt]

I was told we need to manually download it @outer abyss and it should work

[late crypt]

I did that and it broke my launcher and I had to reinstall it

[median ruin]

VAT fee/exchange rate

[median ruin]

Yeah I’m not really sure how that happened

[tall raft]

but the currency is the same? and the pre-vat price doesn't match either

[cedar isle]

How long does it take for a transaction to process for tarkov

[median ruin]

Pre vat matches

[median ruin]

34.99-8.75 = 26.24

[tall raft]

I see, didn't realise the price on the ad was pre-vat

[median ruin]

Yeah all good

[median ruin]

Quoted the wrong person, sorry. How long have you been waiting.

[cedar isle]

not long just curious

[median ruin]

Sometimes it can take a bit, if it’s excessive come back here

[cedar isle]

its been about 12 hourish so not crazy waiting for the money to come back so i can try to buy the game again since there was an issue with my purchase

[slim spruce]

no

[median ruin]

12 hours is very long, I recommend contacting Xsolla

Drop da link @slim spruce

[cedar isle]

i did i just forgot to ask them this question they said it would come back soonish

[slim spruce]

https://help.xsolla.com/i-have-a-problem-with-the-purchase

[median ruin]

Ah alright

[opaque thicket]

can someone help me i just bought tarkov and downloaded the launcher but im not receiving my verification code via email pls help

[median ruin]

https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

Try this

[tall raft]

the vat seems to be wrong, its 25% when the highest vat rate in russia is 20%

[median ruin]

Not too sure myself

[tall raft]

I think its the vat for the original price

[median ruin]

Probably.

[tall raft]

no worries I'll go with this

[median ruin]

Sounds good

[simple cypress]

Papa! Where are drops now that bsg is offline

[median ruin]

Prepping for tomorrow

[opaque thicket]

how do i install as admin do i run the installer in admin mode?

[summer bluff]

if you kill the skavs spinning around the Christmas tree you loose reputation with the fance?

[simple cypress]

was today just bsg

[median ruin]

Drops are starting tomorrow until a week after New Years

[median ruin]

Run as admin

@summer bluff No

[simple cypress]

Drops for every other streamer, right. As in today the drops were just with BSG official twitch

[summer bluff]

thx

[median ruin]

There’s set streamers, I’ll have the automated message up soon

[median ruin]

Npnp

[simple cypress]

I don't think you're understanding my question. Battlestategames gave out 5 drops today, yes?

[median ruin]

Yes

[simple cypress]

That was just for today, right?

[median ruin]

Yes but there’s more drops SoonTM

[simple cypress]

Tomorrow will be general drops for all tarkov streamers, then after until the 2nd to last day will be scheduled, with the last day being all streamers again

[opaque thicket]

how do i run installer as admin i cant open file otherwise it insta installs

[median ruin]

Refer to #eft-announcements message

[median ruin]

Install the launcher then right click to run it as admin

Sorry everything is a pain in the ass on mobile

[tawny fossil]

How do u send friend request

[median ruin]

Should see a tap in the bottom right of your menu that you can click on, from there, search your friends name and right click and send the request

[tawny fossil]

what does the menu look like

[median ruin]

Small menu with a search bar at the top

[tawny fossil]

in the game or the site?

or lancher?

i dont see it here

[void lynx]

in game under messages @tawny fossil

[median ruin]

Bless for the photos, can you get him the one before this when you click it to bring this up

[tawny fossil]

i found it !

[median ruin]

Sick

[sonic bay]

this is weird the download is not starting

[tawny fossil]

now how do u invite him

[median ruin]

Right click his name

[median ruin]

Give it some time to start, if it takes more than 5-10 min launch the launcher in admin

[void lynx]

after your all set up, hit escape from tarkov on the main page, go all the way but don't hit ready your see this and friends should be top of the list

[tawny fossil]

Got it!

[median ruin]

Thanks for the pictures again

[sonic bay]

i tried to look up the path and i get this message

its the default one too, i didnt change the original path of the installation

[vernal surge]

anyone else having trouble getting into a customs match on Eastern servers?

[void lynx]

np, im done looking for hideout items etc. for a while

[vernal surge]

I couldnt get into a match so I backed out and got stuck on "leaving game" so I ALT+F4'd and relaunched, now I'm here:

[vernal surge]

oh and its stuck constantly loading lmao

[sonic bay]

i waited for the download to start as you said and i got this error

[foggy torrent]

Does anyone know how to report an In game chat message? I have screen shots.

[slim spruce]

Disable your antivirus and try again

[slim spruce]

There is currently no way to report ingame chat messages.

Please unfriend them.

[vernal surge]

it fixed itself

[foggy torrent]

@slim spruce thanks

[charred prism]

@median ruin After restart of the game i have now about 50-60fps. 65 was max. Without the restart about 20. It depends if i have scav war on and horde mode. Those do drop my fps even if my cards are only used for 50% and cpu 30%. So this is maybe due to coding? Also going back and fort to windows also impacts the fps. Average drop of 10fps. But i now can play the game without to mutch of stutter. Thanks for the help friend. 🙂

@sonic bayI had the same problem, uninstall launcher and install the launcher in the Progams Files (x86) folder. After that i got the code as fast as on the site.

[pastel pelican]

MY GAME IS NOT LOADING

[sonic bay]

ill try that

[pseudo pecan]

i did

[median ruin]

Sick, scav horde and war are pretty intense so if you could run that pretty good you’re fine. I recommend restarting your game every so often if you’re playing for longer sessions

[charred prism]

@median ruinYeah, i've notest that a restart will help alot, especialy when playing with your grafics. 😅 May i ask wHat grafic card you use and can u play it on ultra?

[vernal surge]

k wtf i cant get a match on customs, but theres a long ass list of people lookin for a group

[median ruin]

1070ti on high

[charred prism]

Weird. My 2 980's do come very close to that and i only play at medium at.

[median ruin]

I mean 4k is at 30 Hz too

[sonic bay]

i get this now

[split ivy]

Hi, are there any news about the verification code issue? I have asked for an email change but i have no response. I have been waitin for more than 10 days now

[median ruin]

No news as far as I know

[charred prism]

@sonic bayNo, leave the folder the game makes. Like this mate : "C:\Program Files (x86)\BsgLauncher\

[sonic bay]

this was for eft download the launcher is in C:\Program Files (x86)\BsgLauncher\

[charred prism]

@sonic bayWhen installing only select the program files (x86) folder and the installer will make it like shown.

@sonic bay I had no problem installing. I did install on an other drive the C:

[slim spruce]

Are you installing the game or choosing an existing install for files you downloaded? The install button is for a new install.

The existing install button is if you already installed the game.

Also, try running the launcher as admin.

[tranquil hound]

hey I've started having an issue this evening with tarkov, it was fine this morning but for some reason every time i now launch tarkov this is happening?

[charred prism]

@slim spruceI just both the game yesterday. 😅 so it was a compleet new install and download.

[slim spruce]

Disable your antivirus and try again.

"Open Task Manager > Performance > Resource Monitor at the bottom > CPU > Associated Handles > Look for the file with the search bar and see which process uses it > Right-click > End process. Also try disabling all antivirus software, especially Windows Defender, temporarily, if this is for installing the game. Also, add the game and launcher directories to your antivirus' exclusion/whitelist to prevent any further issues."

[charred prism]

@slim spruceI think you have the wrong person mate. 😅 It was Entropy that has problems installing. 🙂

@slim spruceI olny had problems with stuttering.

[shrewd flare]

am trying to buy something of jaeger but this shows up

[median ruin]

Does the item have a limited stock

[balmy tulip]

I wanted to reset my account but it says I can reset the 2nd of january even tho I didn't reset it yet

[median ruin]

Wipe starts the 2 week timer to reset

[median ruin]

Item might be sold out already and it’s not updated

[slim spruce]

It's sold out

It doesn't update 100% on time

[shrewd flare]

yep the trader just reset

[median ruin]

Nice 🙏

[shrewd flare]

thanks

[median ruin]

Ya np

[cosmic goblet]

Anyone know how to fix authorization error? Keep getting mid raid

[blazing mesa]

Anyone having an issue building scav hideout? I keep getting the same error 228 of items moving

[waxen flower]

anyone ended Gunsmith Part 10 today? I can't figure out the ak-105 to comply with the stats, youtube videos and the wiki gives the old quest results

[median ruin]

Send me a pic of the requirements

[limpid sapphire]

@median ruin heres my specs / i3 5500 3.4ghz / gt 1030 / 16gb Ram / windows 10 64 bit

[median ruin]

And a pic of your current build so far

[median ruin]

Send your settings now too please

[median ruin]

Turn off high quality color, turn on MIP streaming and try increasing texture quality

Game unironically likes it when your PC is under stress so higher texture quality can help

[terse vigil]

After this update, getting Backend Error: Could not connect to destination host when loading into menu

[terse siren]

I cant finish Postman Pat pt1, i gave the letter to therapist and accepted the reward, but i cant accept the reward from prapor

[deft rock]

Has anyone with the Email authorisation code issue had any success? If so please tag me and let me know how you got it fixed.
Everything I've tried (since wipe day) has not worked and everything the support proposed did not help.

[median ruin]

You try letting BSG through your firewall?

[deft rock]

Everything EFT-Datawise is whitelisted, if that is what you mean

[median ruin]

Yeah, that’s what I meant

[waxen flower]

I followed this guide first, then played around with the gun for an hour, the best I get is everything ok except for the total recoil sum at 510 instead of 500

[terse siren]

@fluid gate fake nitro

[median ruin]

Nice bomb

Auto mod will get it in a sec hopefully

[slim spruce]

empty some scav junkboxes. It's trying to take one that has an item in it

[terse siren]

I cant finish postman pat pt1

[dusty heath]

I had same problem. Code came through today after patch

[median ruin]

Maybe try switching out the stock? I don’t know if that’ll work because I’m not sure if you have to hand that gun in while the stock is folded

[blazing mesa]

I bought a new one and have it empty at the top of stash for it. Should i empty all 4?

[waxen flower]

Yes must be folded, to meet the 8 slot requirement

[slim spruce]

Some say it chooses the first one you bought.

Empty that one.

[median ruin]

Send me a pic of the quest itself pls

[terse siren]

Can someone help? I cant finish postman pat pt1, although i gave the letter to therapist and i did the prapor part 100%. It doesent say anywhere Finish Quest, idk what to do, because i already restarted tarkov...

[spiral rampart]

@waxen flower the wiki build works fine

[median ruin]

Oh thank you muha

[spiral rampart]

gunsmith 10 didnt even change

[median ruin]

I think it’s bugged out rn (obviously) don’t know about any fixes

[terse siren]

:/, i mean, atleast im not stupid

[waxen flower]

here it is

[sweet carbon]

Anyone know what to do when you extract as a scav but don't have any of the items you got from the raid in your scav inventory when transferring. Is this a new thing on lighthouse?

[waxen flower]

you ended it today? I think something changed in stats of modifications

[median ruin]

@spiral rampart

[spiral rampart]

What does that sentence even mean

[median ruin]

ALT+F4 and come back in, should be back. Don’t forget to submit a bug report

[median ruin]

I think that the quest might have changed today based off that

[spiral rampart]

No it didnt lol

[median ruin]

Did any of the suppressor stats change then? Could change the build

[limpid sapphire]

thanks bro any more tips?

[spiral rampart]

@median ruin no

[median ruin]

Let’s go with that and test it in offline with some scavs, we’ll go from there

[median ruin]

Idk @waxen flower Make sure you copied the wiki build correctly then

[sweet carbon]

It worked thank you I was about rage quit

[formal sail]

@spiral rampart what are you working on

[spiral rampart]

Nothing rn

[median ruin]

Lol gotchu, please don’t forget the bug report with logs.

[sweet carbon]

will do

[median ruin]

Every report helps fix da bugs

[formal sail]

You aren't asking for help with gunsmith?

[spiral rampart]

no?

[median ruin]

Muha is wiki admin lol

[waxen flower]

Just build it now, down not comply

*does not comply

[median ruin]

Unload the mag

[spiral rampart]

bro

[median ruin]

It’s the weight from the bullets

[spiral rampart]

WHY IS THERE SLOWMODE HERE FFS im leaving i cant work like this

[waxen flower]

omg....

[median ruin]

Problem solved

@spiral rampart it’s a pain in the ass right

[waxen flower]

you're right, my bad ^^;

[formal sail]

Wait why are you in community support and not dming someone @spiral rampart

[spiral rampart]

If a wiki build doesnt work its your brain that actually doesnt work. They. All. Do. Work.

[summer bluff]

theres one I think the gunsmith 5 that you need to deliver without a magazine because of the weight

[median ruin]

Lol

[waxen flower]

lol that's true

[spiral rampart]

@formal sail Because people complaint a wiki page wasnt right? Why do you care

[median ruin]

Pretty sure the wiki says to remove the mag

[spiral rampart]

@median ruin it does.

[median ruin]

Yep figured

[formal sail]

Yikes lmfao

[spiral rampart]

Why are you trolling here, let people that want to help, help.

[formal sail]

Im not trolling anyone relax

But when I did gunsmith yesterday I had to change certain things and following the wiki 100% didn't work if that's what you are all talking about

[median ruin]

Did you check gun durability?

[formal sail]

Yes haha

[spiral rampart]

[limpid sapphire]

Ok 30 fps im assuming its the gt1030 2gbvram

[median ruin]

Yeah kinda of, VRAM is way to little I think

Maybe. @slim spruce has some magic tips

Give it some time, takes a little to get going

[slim spruce]

MIP streaming lowers vram usage

Also, lower texture quality to lowest and use a smaller resolution

You might have to use like 1600x900 or lower

wait 5-10 minutes

when on resume

[median ruin]

Don’t think so

[dusty flicker]

what is this Bug Backend error: HTTP/1.1 503 Service Unavailable
<html>
<head><title>503 Service Temporarily Unavailable</title></head>
<body>
<center><h1>503 Service Temporarily Unavailable</h1></center>
<hr><center>nginx</center>
</body>
</html>

[median ruin]

Servers are borked looks like, expect problems

[vivid briar]

my friends tarkov standard disappeared from his account lol

anyone have this issue? or know anything about it?

he bought it from the official site

[median ruin]

Uh I’m just gonna go ahead and say contact support

[vivid briar]

alright lol

[median ruin]

Never heard of it and any solution is probably out of my reach

[vivid briar]

😩

[median ruin]

Expect a minor delay, support is overwhelmed a little with the new patch and all

[vivid briar]

understood, thanks

[median ruin]

Take it easy

[fluid walrus]

When you state Tarkov standard, do you mean like he upgraded?

[vivid briar]

nah he just bought the Standard Edition

[fluid walrus]

Yeah do what twitch said. If he has an email receipt or anything of some sort include that with support I would recommend

[vivid briar]

oh yeah the receipt, ill remind him about that thanks

[blazing mesa]

This fixed it ty. Iwanted the 1st box

[obsidian dirge]

Hey, tryna log back in to tarkov after a while, it keeps saying theyve sent me a code but theres nothing in my email inbox, ive changed my password already and added more levels of security but still no joy, any tips or help?

[fluid walrus]

What email service are you using? Have you checked your spam folder? Email servers could be slow so I recommend waiting about 30 minutes then trying again. If that doesn't work I would email Bsg support at [e-mail] with the email account linked to your EFT account. Explain the situation and they will help you. Could take a few days because of high volumes of support requests due to the new patch.

[median ruin]

Go through this first https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[obsidian dirge]

Yeah ive been trying for the past couple hours, i use hotmail. ill email the team though, thanks

[fluid walrus]

all day people had this problem and now I get told there is a thing about it xddd

[obsidian dirge]

ill check it out, thanks again

[median ruin]

Try also letting BSG through your firewall by whitelisting them

[solid gate]

I had the same problem until today. I logged in on my friends pc and got the code immediately

[fluid walrus]

I saw someone say this on the forum. I do agree that your firewall could prevent the launcher from sending data to BSG email servers

[rare plover]

why does my scav keep staying at awaiting session start hello wtf?

[fluid walrus]

could be a glitch. If you are stuck in game and can't close it do alt+f4

[rare plover]

its the second fucking time

my scav timer also get reset i cant even play scav wtf?

[fluid walrus]

have you restarted your game since the first occurrence happened?

[rare plover]

yeah it forced me to alt f4 because i cant leave or do anything while loading

[median ruin]

If the scav timer reset you died while disconnected

[fluid walrus]

bruh he didnt even load in

[rare plover]

yeah but i CANT even join the damn raid because it keeps saying awaiting session start

[plain widget]

im having trouble downloading the game its constantly stuck at 0/0 mb

[rare plover]

error doesnt occur on pmc but im poor and need to play scav but this game is fucking broken like always :/

[median ruin]

Awaiting session start for like 3 years on scav had the character physically in

[median ruin]

Let it be for 5-10 minutes, takes some time normally

[plain widget]

ok

[median ruin]

Come back if it persists longer than that

[fluid walrus]

What if BSG had a phone support line

[median ruin]

Probably gonna get cussed out 24/7 for some simple issue

[rare plover]

I STILL HAVE THE AWAITING SESSION START BUG

SCAV IS BROKEN ON INTERCHANGE GOD DAMNIT

[median ruin]

Servers might be dying a bit

[rare plover]

the servers were never alive to begin with.

[median ruin]

My hamster is doing his best

[fluid walrus]

I think another hamster is needed mang

[median ruin]

Bro he on the wheel for a week straight give the little guy a break

[fluid walrus]

yeah get another hamster, homie #1 can chill while homie #2 powers customs by itself

[valid light]

I think santa is bugged on factory

He's actively aggroed against me and my 4 teamamtes right now, we never shot him

[wooden perch]

Probably a player wearing his stuff

[fluid walrus]

scav rep?

[valid light]

It's not a player wearing his stuff, we were on factory and I killed the only PMC, and my scav rep is 0.42

[fluid walrus]

what bout your other mates

[valid light]

Only one of them got shot by santa when he tried to go for my stuff, idk about his stats but how does that affect me

[fluid walrus]

this is in theory: as groups all of you are targeted

[valid light]

Literally never had that happen

Even when playing with a guy who had -2 karma

[fluid walrus]

someone was on his naughty list I guess

[obsidian dirge]

sadly none of these worked, ill be emailing them instead 😦

[fluid walrus]

glhf my friend.

[whole folio]

@grim hatch I am having issues submitting the quest shaking up the teller. I have gotten the letter from factory but when I go to submit the quest the option to hand the letter over is not there. It shows that I have gotten and I can see it but still no option to hand over.

[fluid walrus]

You are not the only person having this problem. I recommend submitting a ticket so they can figure out step by step what you did so they can fix the bug.

[wheat pagoda]

I have just upgraded my tarkov to eod and I have not got nothing yet I spent 60£ and I been waiting for 1 day now I have sent a support request in and got nothing back yet please help

[slim spruce]

Does it say you have EOD on the eft profile page on the website?

[wheat pagoda]

@slim spruce no but I payed for it

[slim spruce]

contact xsolla here https://help.xsolla.com/you-charged-me-but-i-didnt-get-my-purchase

[vivid briar]

i get this when trying to add the ak103 to the flea

[median ruin]

Unload the bullet in the chamber

[vivid briar]

there wasnt anything in the chamber so i unloaded the mag and it worked, thanks!

[median ruin]

There was blacklisted ammo in it

[vivid briar]

was just BP

[median ruin]

Ye BP can’t be placed on flea

[fluid walrus]

how do you all feel about it? The switch up of flea market blacklist of high tier loot

[median ruin]

High tier and armor ok whatever but class 4 and M856A1 is cringe

[vivid briar]

i wish you could buy any weapon or attachment on it

i dont mind the armor

[atomic zinc]

bra , how do i verify my payment because it isn’t popping up with anything saying dat

[proven pendant]

is the EOD glitch fixed yet?

[slim spruce]

If it happens support will give you your items.

[vapid vine]

Anyone know why the Hermit quest isnt showing up for me? The wiki said Jaeger's tough guy quest is a prereq, and ive already done that.

[silk otter]

Ive shot a guy named ded moroz who shot me first without any reason.... i defended myself and got -1 fence rep... this event is a joke, had to recover from a -2 rep cause santa suprised me... lets farm rep again i guess

[empty venture]

wtf is it with the scav wait time

[formal sail]

help there is a marker stuck in my gun whenever I edit preset

@slim spruce what do ^^^

[slim spruce]

You should clear the cache in the launcher.

[marsh delta]

this is a typo of 450k

[slim spruce]

it's not showing the last digits

[supple arch]

hey I'm having trouble registering my account can anyone help me with it

[tepid plover]

is anyone having issues for get into the game? i'm trying and it says that there's an error and it requires interaction from the user or something

[devout crow]

is merin car key value higher or lower than dorms

[drifting sinew]

Anyone run into this error? Got this the 23rd when all the buggy stuff went on and haven't been able to log in since. Have a ticket in, but by the time they get back to me the events/stream rewards will probably be over.

[slim spruce]

Can you give me a ticket number?

Did you attach logs to the report, if you remember, also?

[shrewd flare]

this is the key i need for bad rep evidence right ?

[worn verge]

i need help, i just bought the game but i cant get it to work

[slim spruce]

@finite ore Is that all it says for the crash at the time for every one?

[worn verge]

everytime I click play on the launcher, i can see that the game tries to fire up then it closes instantly and the launcher opens back up

[finite ore]

yes

[slim spruce]

check file integrity in the launcher

[slim spruce]

When did it work last?

[proven pendant]

i meant about the gamma and stash space like are those fixed

[slim spruce]

Should be. If it happens they will give you the items, is what I meant.

So if you upgrade and don't get the items, contact support and they'll make it right.

[finite ore]

new pc

so it hasnt worked at all

[slim spruce]

z690?

[finite ore]

i had wifi problems fixed that then this happened

[earnest tundra]

just search ram in your windows search and you can check your RAM settings

[finite ore]

?

[slim spruce]

When you said you crash what do you mean?

[earnest tundra]

to see if your PC is reading all of it

[slim spruce]

z690 is the motherboard type

[finite ore]

unity crash handler comes u0

[slim spruce]

Ok, that's a game problem

[finite ore]

my motherboard is b550

[slim spruce]

No wait, I meant on the view reliability history thing

Is every crash for the game the same one?

[finite ore]

it all says windows

except for one on razer

[slim spruce]

If it doesn't even record the problem I'd suggest a bios update

[finite ore]

ok

[slim spruce]

Just shutting down with no logs is usually hardware

[finite ore]

ill be back

[slim spruce]

Ok

[finite ore]

do u know the keybind for asus?

[slim spruce]

DEL or F2

[finite ore]

thanks

it goes past the pop up so quick i cant even go on bios

[finite ore]

what do i do?

[slim spruce]

You need to get a USB drive and format it to fat 32 and put the bios file from your motherboard manufacturer on the drive and use the tool in the bios to update it

[finite ore]

O_O

[slim spruce]

There should be a tutorial in the motherboard manual pdf

Some motherboards have an EXE that does this for you

What motherboard?

[finite ore]

is there a smart restart or something

[slim spruce]

There might be

[finite ore]

b550 wifi something

[slim spruce]

I need the exact model

[finite ore]

how do i check?

ik how to check everything else but this

[slim spruce]

Start > system information > baseboard product

[finite ore]

MAG B550 TOMAHAWK

[slim spruce]

this one? https://www.msi.com/Motherboard/MAG-B550-TOMAHAWK

[finite ore]

YES

[slim spruce]

windows 10?

[finite ore]

10 pro

[slim spruce]

It's a manual method with putting it either on a USB drive in fat32 format or putting it in the root directory of C to find it easily in the bios

[worn verge]

honestly dont even know how to do that

[slim spruce]

https://www.msi.com/Motherboard/MAG-B550-TOMAHAWK/support#down-bios

[slim spruce]

You'll need the file at the top version 7C91vA8

[slim spruce]

Top right on your name in the launcher > check file integrity

[finite ore]

im gunna keep trying to press the button on bios if that doesnt work ill try usb

[slim spruce]

see the manual pdf here for how to update bios https://www.msi.com/Motherboard/MAG-B550-TOMAHAWK/support#down-manual page 45

[slim spruce]

That resets the bios, doesn't update it

But dragon center can update the bios I see that now

page 46 in the manual shows dragon center updating the bios

@finite ore yes you can use the program called dragon center that should be installed on your pc already

It can update the bios for you

[finite ore]

I’m on bios right now

I cannot find an update option

[slim spruce]

Did you download the bios file and put it in the root of C:\ ?

Bios aren't that smart to have a program built into them

[finite ore]

No I did advanced restart and headed to UEFI

[slim spruce]

You have to have the bios file on a drive and select it

it should be fine to put it on C:\(here) and select it in the bios to update

But dragon center in windows does this for you

The usb or C:\ method is manual

[shy mirage]

Im having issues with the server picker, me and my mate live in the UK, but he has way more servers to connect to at lower ping, but he has worse internet. Whereas for me, theres only a couple and a lot of the close ones just time out ? what gives?

[slim spruce]

@finite ore

[finite ore]

Is there anyway to check if it’s already updated

[slim spruce]

the bios version should be at the top or on the bios update page in the bios

[finite ore]

Says 5

[slim spruce]

7C91vA5?

[finite ore]

I’m going off bios now to open the dragon app

[slim spruce]

Ok

That will tell you if you need to update it

[finite ore]

Is it an exe?

[slim spruce]

Dragon center

If you don't have that you can install it from here on the motherboard site

https://www.msi.com/Landing/dragon-center-download

[finite ore]

I’m installing it now

My wifi is shit so it’s gunna take a while

[worn verge]

did that, still having the same issue with the launcher

[slim spruce]

So the splash screen with the logos for the game doesn't even show?

[worn verge]

it does for about a second

[slim spruce]

When did this start happening?

[worn verge]

I literally just downloaded the game yesterday

[slim spruce]

Did it ever work once correctly?

[worn verge]

Not yet

[slim spruce]

Can you go to "view reliability history" in windows and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[finite ore]

While I’m here sesamy is there any way to fix lag spikes?

[worn verge]

It doesn't say anything about the game or launcher crashing

[finite ore]

Is there anyway that razed Cortez is interfering with my game

[slim spruce]

Since you're on wifi, I'd check the wifi channel with an app called wifi analyzer and move the channel to a less used one (1-11 for 2.4ghz)

[slim spruce]

No entries for the time the game crashes?

[finite ore]

I’m on Ethernet 2ghz

[slim spruce]

how often with the lag on wired?

[worn verge]

nothing last critical event was discord crashing 3 days ago

[finite ore]

Sits at 10

[slim spruce]

Delete the graphics.ini file in this folder C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

and try again

[finite ore]

Then jumps to 100-200

[charred fog]

Why is it so hard to buy armor from the dealers

[finite ore]

More frequently when screen sharing

[slim spruce]

Oh, when screen sharing you are uploading a lot of data and also encoding video with your CPU

some internet connections are not good with lots of upload - like mine

[charred fog]

And it keeps asking me if I'm not a bot but I can't even buy armor

[finite ore]

Yes I understand the screenshare has additional

Ok my dragon has got 6 minutes left

[vivid briar]

my scope is randomly swaying up and down violently when im not out of stamina or scope stamina, it's gotten me killed multiple times now and started happening recently

[slim spruce]

How often and is it random or a pattern, the lag spikes? Like always in the evening?

[finite ore]

I had this pc today so before hand never lagged

[slim spruce]

Could be windows updates

[finite ore]

I have updated to most recent

[slim spruce]

tenor is blocked by the bot

[finite ore]

Ok no gifs

[slim spruce]

I don't know. It could be anything.

Some software probably.

[finite ore]

Okay 👍

Dragon is almost done

Also is there a meta way to get to lvl 15 fast

[slim spruce]

daily quests and quests is what I did

[finite ore]

Okay 👍

Also why does the boss on woods stare at the Christmas tree ?

[worn verge]

I couldn't actually find that folder or the file

[finite ore]

It looks so funny 😂

[slim spruce]

paste that into the explorer address bar

[worn verge]

says no results found

[slim spruce]

hmm

Do you have hidden folders view enabled?

explorer > view tab > check hidden items

if you don't have file extensions enabled you'll just see a file called graphics

In that folder

That saves the graphics settings, it could be corrupted but probably not.

[finite ore]

Hey sessamy do u have an recommendations for visibility and high FPS settings?

[feral summit]

my friend is game said banned as soon as he bought the game can someone help?

[slim spruce]

I have everything maxed out and I get the same fps as minimal.

[slim spruce]

He was probably cheating.

[finite ore]

👍

[feral summit]

but he just got the game

he didnt even install the game

[finite ore]

Don’t u have to ask anti cheat for an unban?

[slim spruce]

battleye support is where he needs to go

we can't help

[feral summit]

😦

[worn verge]

i do, sorry that took a minute

[feral summit]

should i put friend is username if battleeye reviews it?

[finite ore]

@slim spruce half my drivers aren’t installed WTF

[slim spruce]

That dragon center will help you install new ones

[finite ore]

Such as network adapters

[slim spruce]

Yeah that could help you

[finite ore]

Yes I’m installing them all now

[slim spruce]

Asus has a similar thing

Very useful instead of using exes on the website

[finite ore]

Ate sessamy do u get paid?

[slim spruce]

No

[finite ore]

What why?

[slim spruce]

It's something I do in my spare time while I watch twitch

[finite ore]

U should ask for a pay or something, I can put a ticket in for u saying u help a lot of people

[opal tartan]

can someone helpo me with recovering my account

how long does it normally take for support to respond its been a while now

[slim spruce]

thanks I do it to help people like you.

[slim spruce]

They have a lot of tickets. It could take up to 10 days

[opal tartan]

its been over 10 days 😦

[finite ore]

U mind if I add u?

[slim spruce]

No you can

[worn verge]

should i enable this?

[slim spruce]

It's not needed

[opal tartan]

i just want to play tarkov

[worn verge]

Ohh okay, so yeah I have it so I can view hidden files already

[slim spruce]

So you already checked file integrity and it was fine?

[worn verge]

Yeah

[slim spruce]

There's so many things it could be, but with that folder missing that could be the cause

[worn verge]

How would I go about getting that folder?

[slim spruce]

So you open a windows folder and you put this in the address bar and press enter and it says it doesn't exist?

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

Not a browser

[worn verge]

just says no results found

[slim spruce]

not the search bar

This one

[worn verge]

took a minute to fully seach but it says no items match my search

[slim spruce]

I think you're searching for it, not using the address bar

You can browse for it from my pc manually, choosing the folders along the way, also

My PC > C > users > your name > etc

[worn verge]

after battlestate games theres no escape from tarkov folder

just bsg launcher

[slim spruce]

That is probably the cause, it has no settings

I'd recommend a reinstall of the game

[worn verge]

Is there a proper way to uninstall?

[slim spruce]

The "escape from tarkov" entry in start > add or remove programs

The launcher can stay

[tepid willow]

hey i just bought a gift copy and i didnt get the game key what do i do?

[slim spruce]

Then install again from the launcher, running as admin

[slim spruce]

You don't need a game key, download the launcher from your profile page here https://www.escapefromtarkov.com/profile and install the game

And you can log in and play on your account

[tepid willow]

im trying to gift the copy

[slim spruce]

The gift codes are put in the promo code section on the profile page

You should get the code in your email

[tepid willow]

i didnt get the gift code with the xsolla email

[slim spruce]

Is the charge pending on your payment method or complete?

[tepid willow]

i have the confirmation email from amazon pay and xsolla saying the payment was made

[slim spruce]

check spam folder

[proven pendant]

sorry i just dont have a ton a money to throw around but just to confirm, i wont have to reset my account if i upgrade to edge of darkness correct because im already lvl 26

[slim spruce]

There's no resetting anymore, that is correct.

[proven pendant]

ok cool thanks

[full badger]

im trying to launch the game but when i hit play and it gets to the initial loading screen with the splash art, it just closes immediately back to desktop. any tips?

[tepid willow]

nothing in spam btw

[slim spruce]

It could take a few hours

For the email.

[tepid willow]

so do i get a separate one from a bstate games email? cuz i already have 2 emails lol \

[slim spruce]

Do you own the game now paid through the regular way?

[tepid willow]

yes i own a europe prepare for escape and purchased a standard edition as a gift on my account for my brother in loaw

[slim spruce]

you should get an email saying

"

Thank you for pre-ordering Escape from Tarkov!

You have ordered Escape from Tarkov Standard Edition (transaction no.)

Please find below the gift edition key code and send it to the person you want to give the gift.

The recepient has to register at the Escape From Tarkov official website and input this code in the profile for activation.

Thank you for your interest in Escape From Tarkov!

KEY HERE

"

oo don't share that

[tepid willow]

i got rid of my personal info and numbers

[slim spruce]

If you didn't get an email please check junk or spam folders and I'd wait a couple hours for it as it can be delayed, and if still not, contact xsolla here https://help.xsolla.com/you-charged-me-but-i-didnt-get-my-purchase

[tepid willow]

tyvm

Xsolla Support Bot (Xsolla Inc.)

Dec 28, 2021, 7:42 AM GMT+5

Hello,
According to our records, your payment was successful and has been credited to your account. You may verify it on your account.
Although Xsolla delivers payments instantly, please note that it may take some time for the purchase to be applied to your account. You may also need to log out and log back in to see the delivery. In case after several hours you are still not seeing the delivery of goods, this issue needs to be escalated to the game/service support. Please let us know if you need assistance with this.
Thank you for your patience.

[spiral kernel]

I just got tarkov but its not downloading anything its stuck at 0 bps over 0 idk whats wrong with it

[tepid willow]

i got it figured out thanks sess

[hot sky]

can someone hepl me

[slim spruce]

ok

[slim spruce]

wait about 5 minutes as it usually fixes itself on that

[slim spruce]

what with?

[hot sky]

i try to buy edge of darkness but the payment failed

[slim spruce]

Try paypal

[hot sky]

i dont have paypal

[tepid willow]

i was looking at the email that wasnt associated with my account but was with my payment method

[slim spruce]

ok good

[tepid willow]

try amazon pay if you can

[slim spruce]

You'll need to contact xsolla then

[hot sky]

ok

[slim spruce]

https://help.xsolla.com/i-cant-make-a-payment

[coarse scroll]

ok so i have an issue i cant preorder or even setup an account for the game because of the non existent captcha

[slim spruce]

Which page?

[coarse scroll]

https://www.escapefromtarkov.com/registration this one

[shy mirage]

Im having issues with the server picker, me and my mate live in the UK, but he has way more servers to connect to at lower ping, but he has worse internet. Whereas for me, theres only a couple and a lot of the close ones just time out ? what gives?

[cedar isle]

Alright I tried contacting support a few times and according to them my account has been flagged as suspicious and they said i have to wait 24-48 hours to make the purchase again and the current frozen funds for 38 usd and however many cents may take up to 10 days to refund has anyone else had this issue?

[slim spruce]

What do you see?

[coarse scroll]

i cant send a screenshot

[proven pendant]

hey delete that it has ur ip in it

someone could actually like ddoss you or something man

[slim spruce]

Ok, go to windows time by right clicking the time at the bottom right > adjust time/date and make sure the time zone is correct

Toggle auto time off and on again too

And then refresh that page

[left coral]

I keep getting this even if i reconnect

My wifi is fine

[spiral kernel]

thank you it fixed

[hot sky]

what does switchting to eu mean?

@slim spruce

[slim spruce]

Switching to EU?

[hot sky]

yes

[latent horizon]

Does anyone else have issues accessing hideout?

My icon keeps spinning for 10+ minutes and nothing is happening. Haven't been able to get into hideout since this morning

[left coral]

@slim spruce My wifi is fine i don't know why it keep disconnecting me

[slim spruce]

Try wired.

[left coral]

I can't my wifi is to far for wired

[hot sky]

anything?

[slim spruce]

You could try using an app called wifi analyzer to check which channels are too full and change your router to a better one (1-11 for 2.4ghz)

[grizzled bear]

im getting incredibly slow download speeds, about 24 kb a sec. I've got ethernet and when i do a network test it's upwards of 500 mbps. any help?

[slim spruce]

What do you mean by switching to eu? The game version or servers?

[slim spruce]

Are you downloading the full game?

[left coral]

I am using 2.4 ghz

[grizzled bear]

update

[slim spruce]

You might have to wait a while on that

[slim spruce]

Changing the channel can help quality, I'd suggest doing that.

Like some other 2.4 routers around you could all be on your channel.

example

For this you may want to choose 3 or 4

or 8 or 9

[left coral]

Alright

[grizzled bear]

and its switching between online and connecting.

[slim spruce]

All routers support changing the channel in the settings

[hot sky]

@slim spruce

[meager ferry]

Can anybody give me a hand with a technical problem? Recently started playing the game, and over the last few days I've begun to encounter a "Critical Backend Error" issue at the end of raids (scav and PMC). After transferring my loot to my stash, I'll get a "critical backend error" window pop-up and all of my loot will disappear from that run. It has happened about 8 of 10 runs so far.... making the game impossible to play. I have uninstalled and reinstalled, cleared cache before launch, check game integrity files, disabled firewall ... but the problem persists. Any ideas? I have scoured the forums and nobody seems to have found a fix.

[hot sky]

can someone please help me

[paper cypress]

im trying to install my game from launcher but it just says its installing 0/0 mb

[long tusk]

anyone having issues with fps? i got an i9 - 3080 and only get 60 fps, any suggestions? TIA

[lusty python]

Can I have some Help I am trying to craft scav case for hideout and it is popping up with 228 error.

[dreamy narwhal]

I'm wired and am having the same exact issue.

[dreamy narwhal]

I have the same problem, but I'm wired in.... I disabled IPV6 like others have suggested... I have no idea why this is happening...

[hot sky]

i dont really know i think its bc of my region but idk

[cedar pier]

Hi guys,

I am still unable to get verification emails for my EFT launcher account. Unable to get verification emails to login to the BSG website (cant submit a support ticket).

I have sent emails to BSG support starting December 12th

I have not had any response from BSG to any of these emails.

Does anyone know what else I can do?

[delicate canopy]

Anyone have their keys disappear from their docs case after they die?

[arctic sierra]

okay so im tryin to make gunsmith part 4 and im missing the 5.56x45 Magpul PMAG D-60 60-round magazin, is there any other way to do it because its not available on flea for now been trying from last 4 days.

[tardy crag]

Anyone know what's happening? I'm trying to figure out. Then when it checks it doesn't work.

[clever kettle]

Today I started getting "anticheat connection failed. Please restart game" is this a widespread issue or something on my end? I tried running as admin, validated files, reinstalled battleye, and even reinstalled the game and launcher and still having issues.

[hot sky]

i try to buy eod but it says this

[pliant saffron]

Anyone unable to load into Lighthouse on Scav? I just get endless Matching screen. Doesn't happen on any other maps.

[thorn heath]

How do you claim the Tarkov tv drop my account is linked but my I have not received the drop?

[twilit citrus]

If you kill a scav boss runnin around the christmas tree does your fence rep get ass blasted? Also if someone else shoots which causes the boss to get active will it kill your rep killing it?

[signal sand]

My audio disconnects every time when I load into a raid, this happening for anyone else?

[toxic yoke]

Any way to change server regions?

[shrewd bison]

i cannot hear or speak to any of the people in the lfg channels. I dont know why. I can hear and speak in other channels. please help for I am about to rip my hair out

[glass shale]

so is Multiboxing against tos? found a guy boasting about it, so I'm curious lol

[cedar isle]

ive also been having this issue as well but was told to wait 24-48 hours to try purchasing again

[hot sky]

And did it work?

[cedar isle]

im still waiting idk the solution i bought it 24 hours ago and tried today same issue funds are still being processed as well for me so it took the 38 dollars for the standard edition and its kinda in suspension

ill try tmr and let you know

[trim tartan]

where does the purple ball ball spawn iv been looking for one since the event havent found one

[cedar isle]

if u find a solution too lmk cause i just wanna be able to play the game at this point

[hot sky]

U dont have the game?

[cedar isle]

i havent been able to play i purchased the standard edition and the funds are still like frozen

[trim tartan]

is it your card lad

cos mine didnt like the website back in the day

[cedar isle]

i am not sure i asked the xsolla guys if bank of america was not very chill and they said its fine

[hot sky]

Damn

[trim tartan]

has it taken the money ?

[cedar isle]

I dont think so the money is "processing" and i cant use it

I didnt get a transaction number or anything through email either and i did verify my email/account

[trim tartan]

odds are your bank have blocked it if you didnt get the email

[cedar isle]

everytime i try again or have tried again the same thing in the image sent earlier happens to me as well

should i contact my bank and authorize the purchase or something like that?

[trim tartan]

do they accept paypal been for ever since i brough the game

[trim tartan]

always call them up and check see why it wont work /// did you put the right country for taxes etc

[cedar isle]

they do i guess ill just use paypal move some stuff around

[split ivy]

Hi, are there any news about the verification code issue? I have asked for an email change but i have no response. I have been waiting for more than 10 days now

[static rose]

First time killing santa on accident (dude is sliding around in killa spawns... )

-1???

[granite bay]

im getting kicked out of game it says game aborted

i reconnected 20 times says the same thing game aborted try reconnect

FIX THIS FUCKING SHITTY GAME PAYED 100$+ TO GET FCKNG KICKED OUT OF THE GAME

[cedar pier]

I am also awaiting a response! my first support request email was december 12, still no response

[split ivy]

Do you know what could we do abaut that?

[trim tartan]

whats your ping

[lament girder]

is anyone able to help me with game performance

[torn veldt]

Hey, I hit LL4 Jaeger but didnt unlock the hunter quest anyone know why

Wiki just says you need LL4

https://gyazo.com/c6aaf9acbde36ea5eaf270d7b741eb07

[vivid briar]

I upgraded to EOD and I never got the EOD items. tf is that?

[frozen charm]

anyone know if i can claim drops on mobile?

[bold ferry]

reset account

[bold ferry]

or just reenter the game if you bought it and didnt do that

[vivid briar]

I am now lvl 12

no way I am resetting. you shouldn't need to

[bold ferry]

then just reenter the game

and see if it works

[vivid briar]

I have closed this game and reentered about a dozen times today lol ]

[bold ferry]

Do you see edge of darkness edition in launcher?

[vivid briar]

The exact same happened to me, I just put a support ticket in

With the current support wait times tho who knows when it’ll get sorted

[dark locust]

Yeah theres alot of problems with Accounts Updating like Blazian not getting his Code & People not getting the Account upgrades

just got to wait & put Support tickets in

[gusty rover]

hello i cant the code via lancher any tips that i miss?

[long stump]

Anyone know if weapon maintenance is bugged? I've repaired 10s of weapons and I haven't gained a fraction of a point

[vivid briar]

currently on day 7 of waiting for a response on my lack of eod items lmao, will probably just have to reset my account at this point

[unborn kiln]

Bruh we have to watch a stream for 22 hours to get 1 days worth of items? or am i misunderstanding something? <_<

so if we missed the first 3 hours of stream we cant get the legendary item on day 1 basically right?

[dark locust]

yep

@unborn kiln welcome to the Depressing life of Playing a BSG game 😄

But they are doing it til the 8th so u can still get multiple drops through-out next couple of days

[unborn kiln]

But if you look at the schedule youll have to watch a full 22 hours each day to get the legendary item or youll miss it every time, what a fucking joke

[dense token]

why is it doing this?

[unborn kiln]

just bsg again making high tier game rewards hard to get unless youre jobless lol

[dark locust]

@unborn kiln Just use Chrome Extentions to Claim it for u 😄

[unborn kiln]

how do i do that lol? i work all day today so cant be manually claiming shit

[dark locust]

https://chrome.google.com/webstore/detail/automatic-drops-twitch-ch/kfhgpagdjjoieckminnmigmpeclkdmjm/related?hl=en

Your Lord and Savor, Just have that on your Chrome with the stream on like 1% volume & it'll auto claim everything for u

[unborn kiln]

hell yeah

[unborn kiln]

will it work on edge or only chrome?

nvm i just dled chrome and doing it that way

[real scaffold]

How do I know what I got for my drop? I claimed the first one so far

[unborn kiln]

itll tell you in your inventory

[real scaffold]

which inventory? On twitch it just says claimed EFT Common Day 1

[unborn kiln]

check in game, then click your invetory tab and see if it shows what it was

[sand minnow]

just bought the game but the launcher declined my acces or sum

[dark locust]

need to click the check box to use stuff already in stash

[past quest]

trying to load ammo into mags and this happens

can someone translate?

[dark locust]

weird

[mild pulsar]

i didnt get the drop where do i claim it after i claimed it on twitch

[unborn kiln]

1000s of people having the sam,e problem its the same issue every year youll get it eventually

even if it sayus claimed in can take days to actually get said items

[mild pulsar]

well ok thanks

[slim spruce]

Please don't post offensive ingame messages.

[unborn kiln]

i dont think he understood what it said man

[long mirage]

i claimed the first drop on twitch all my accounts linked, dont get it ingame tho

[unborn kiln]

ive done the same before accidentally cause i dont speak russian and needed a translator lol

[unborn kiln]

read my above comments itll explain iot to you

[long mirage]

lovely

[slim spruce]

They can be delayed.

[long mirage]

is it like a syndrome for bsg to delay everything possible :)

[unborn kiln]

thats on twitch's end not bsg this time

took a week during last years stream to get my docs case and other items

[long mirage]

i got them instantly

twitch is an odd company i guess

[unborn kiln]

10s of thousands didnt last year, massive problems claiming stuff

[neon forge]

My friend knows russian fluently?

I also know russian but not as fluently as him, and yeah he used offensive wording.

[unborn kiln]

hes referring to the guy who asked for someone to translate

[neon forge]

Ahhhhh, excuse me then

[sweet prism]

Anyone knows why my game keeps crashing on lighthouse?. it allways crashes with an random unity error. all my drivers are up to date.... i literally cant play that map

[sand ether]

anyone has lighthouse map
?

[slim spruce]

https://static.wikia.nocookie.net/escapefromtarkov_gamepedia/images/1/13/Jindouz_Lighthouse_Map_V1.png

[sand ether]

@slim sprucethank you

[raven junco]

Missing items from my punisher 1 rewards after that game crash

anyone else get that

[uncut estuary]

friend of mine his traders arent loading and he cant accept tasks properly, anyone know how to resolve this issue? (same ISP, he did the integrity check in the launcher)

[slim spruce]

Clear cache in the launcher?

[uncut estuary]

ok let's try!

[thick prairie]

hey shouldnt there be a green text saying drops is activated on a stream? cuz for me its not

[silent fog]

still have this problem

anyone else know how to solve or is it just a matter of patience :)

[uncut estuary]

clear cache didnt do anything (it appears it didnt even clear the cache as items in the trader were already loaded, where as if i press clear cache, i had to reload all the items) the only thing that doesn't load are the trader icons andthe ability to accept tasks etc

[slim spruce]

It's laggy for me too.

[mortal lance]

@slim spruce any word on if the verification emails are being looked into? a week plus now and I can't get into my account on the website. I can play the game just fine but can't get into the site to link twitch or claim the gift.

[uncut estuary]

this isn't just laggy, it's not working for 2 days now

[slim spruce]

It's still being looked into

[mortal lance]

sadness L(

seems to be a yahoo thing from what I have gathered.

[uncut estuary]

now he also can't even open tasks lol

[vale thunder]

unity 2019.4.34.f1_6a9faed444f2 wtf is this shit my game keeps fucking crashing because of this

[compact finch]

erwm i just lost my docs case with like all my keys to interchange is this common will it come back im so confused didnt take it in

[crude fractal]

Ive been stuck in this screen for like 15 minutes now and I restarted the game about four times already. Any advice? Yes ik windows isnt actived, it will be done in january lol

[harsh magnet]

Server connection lost even tough 30ping

Happens about twice a raid

[sand grail]

when is the postman quest going to be fixed?

[dusty shadow]

Hello! this may or may not be a dumb question depending on the person, but I myself am not used to buying games that are off of steam or a program and I bought Escape from Tarkov standard edition on the website, and I don't really see any indication on how to download the early beta, I just wanted to know if I should check anywhere specific, or maybe download a separate program to run it?

[neon forge]

You go to your profile and you'll see it there, on the website.

[dusty shadow]

Alright! i'll try that, thanks! I was just confused cause nothing really pointed me to that place

[graceful hazel]

Hey guys im having issues with my installation, anyone free to help?

[median ruin]

sup

[graceful hazel]

I look at my tarkov folder and it says its 25GB big, thats the size of the game. But the launcher isnt finding the folder and i cant find the .exe?

[slim spruce]

You're trying to manually install?

You have to choose the folder with escapefromtarkov.exe in it

[graceful hazel]

No, for some reason the launcher is broken and is asking to install again but i have the folder

[vivid briar]

does anybody know if it is intentional that i can't put the Compact Mount adapter on the Zenit B-18 or B-12? the scope ends up being too close to the screen if i put it on the kobra

[slim spruce]

Choose the folder as an existing install

[graceful hazel]

I did and it says its wrong

[slim spruce]

Make sure you choose the folder from a higher directory and not clicking inside the folder

In E:\ click the folder once to highlight it

And then choose that

[slim spruce]

What is inside that folder?

[graceful hazel]

I cant post the picture of what it says

[slim spruce]

Do you see the tarkov exe and other files in there?

[graceful hazel]

"This folder does not contain the correct version of the game"

[slim spruce]

I mean go into the folder and see what's in it in explorer

[vivid briar]

yo what is:

EFT Legendary Day 1

(twitch drop)

like what do I recieve

[slim spruce]

We don't know yet

[vivid briar]

is it worth it

[slim spruce]

maybe

[vivid briar]

when will the twitch drop end?

EDIT: thanks for the help 😄

[median ruin]

Jan 8th

[vivid briar]

ty

[crude flame]

my scav stuck on awaiting session start for abt 6 minutes now

what should i do?

[median ruin]

ALT + F4

[crude flame]

done that 2 times already @median ruin

[median ruin]

Might just be borked, submit a bug report with logs I guess

I've had that happen to me a couple of times, I just die

[sand ether]

hey anyone knows when im getting the drops? been watching few streamers for a couple of hours

[median ruin]

Check your Twitch Drops inventory, also 1 stream is all you need

[thorny epoch]

Hi, is there a way to see why i am banned? tried to login a few mins ago and it said my account was perma banned.

[ivory dagger]

Dont click that guys :) (look closely at the link) (message was removed so all good now :) )

[crude flame]

wtf i had 2 tetris on me and other shit and its all gone...

[slim spruce]

ALT F4 on the glitched loot screen and rejoin and it should be there

[bright marsh]

is there any fix for not getting authentication emails when signing into the website? It worked fine 5 days ago but now I dont get anything

[quaint pilot]

Hello, I've a little problem rn.
I just completed "Postman Pat - Part 1" and Part 2 (W/ therapist).
I got an error while completed the part 1. Got send back to the menu (Error is something like "Profile lock"). I tried to complete the part 1 but I can't and Part 2 is fine.

[carmine jackal]

guys, if i want legendary twitch drop i have to watch stream for 24h?

[median ruin]

22h

[carmine jackal]

oh

kinda long xd

[median ruin]

You can set up an auto-claimer for drops and mute the tab (not the stream) @carmine jackal

[carmine jackal]

oh

[carmine jackal]

twitch inv claimer?

[median ruin]

https://chrome.google.com/webstore/detail/automatic-drops-twitch-ch/kfhgpagdjjoieckminnmigmpeclkdmjm/related?hl=en

[carmine jackal]

uh thx man

and i have to have opened twitch?

[latent horizon]

still can't get into hideout

[peak shard]

as trying to repair the game (didn't suceed)
Game didn't want to install either

[quick patio]

Hi! I have lvl 5 and have all the ingredients for Lavatory to build it, but it says Locked. Why is that?

[median ruin]

Yes

[native nimbus]

I’m trying to buy tarkov but it keeps telling me my email domain (hotmail) isn’t accepted. Website support hasn’t responded to my email for help. Any ideas?

[median ruin]

Use gmail, even in the long run it's better for EFT. You get the least amount of problems with a gmail

A pain in the ass I know but so many people with hotmail/yahoo get problems

[bright marsh]

@median ruin just to double check I have the automatic drops plugin, stream sound is on but tab is muted that will still work for the drops?

[median ruin]

Yes

[modest sigil]

guys, can I claim a refund for the game?

[fluid walrus]

@peak shard run launcher as admin and try repairing again

[hazy bear]

how long do you have to accept the twitch drops in game? In other words what’s the timer on when you can collect them? I’m on vacation and want to know if it’s worth getting since I won’t be back for a week

[thick prairie]

Shouldnt i get drop when i achieve the "EFT common day 1" thing?

[peak shard]

didnt work

[teal hull]

game crashes every raid and i have to restart each raid, just started this patch last night. is it known bug?

[copper sequoia]

does anybody know a good way to farm metal scrap parts?

[median ruin]

6 DAYS

[median ruin]

Don't know, report in in the launcher with logs

[vivid briar]

Why do I have to prove I’m not a bot when trying to use the flea? It’s not my fault everything gets bought right away and the servers are so slow to track it correctly

[marble bay]

HELP

My gas analyzer takes 14 days to craft

[vivid briar]

“Sorry the offer has already been purchased”. THEN WHY THE FUCK DO YOU STILL SHOW IT AFTER I REFRESH

[median ruin]

It's to prevent actual bots. Everyone gets it after buying a bunch of stuff in a row

[vivid briar]

Flea market was so slow and now keytool is out of stock, fuck this game sometimes

[harsh magnet]

What is twitch drop?

[median ruin]

Free lot you get for watching a stream

Twitch Drops FAQ

How do I get drops?
Connect your Twitch account to your BSG account on the BSG website. From there, watch an eligible stream. For today (the 28th), that is anyone streaming under the EFT category. https://www.escapefromtarkov.com/profile

Does it help to watch multiple streams?
No

Do I actually have to watch the stream?
No, you can mute the tab (NOT the stream).

How do I check my progress on the drops?
Check your Twitch Drops Inventory

Where can I find my drops in-game?
Once you claim them, you can find them in your messenger

What can I get from drops?
Drop loot is RNG from a set loot pool. No one knows.

Help! I didn't get my drops!
The entire population of the game is trying to get drops right now, please bet patient.

Here's an auto-claimer for drops too
https://chrome.google.com/webstore/detail/automatic-drops-twitch-ch/kfhgpagdjjoieckminnmigmpeclkdmjm/related?hl=en

[vivid briar]

Now I gotta hold all these chlorine packs until shitty global stock comes back, when I was trying to buy the keytool to save stash space in the first place. Oh that’s right, I can always pay $100 for EOD

[finite ore]

someone help please my game keeps stuttering heres the error msg

[harsh magnet]

Bad gpu or cpu?

[finite ore]

nope got 3060

[harsh magnet]

Weird

[finite ore]

CPU is 3700X

[wispy igloo]

Anyone else's game keep crashing when loading into lighthouse?

[opaque seal]

What settings do you reccomend using?

[past dagger]

Is there a fix for the white lines/pixels due to anti aliasing

[worthy quiver]

is eft better than dayz

[simple cypress]

What's this 22 hours for a legendary drop they're talking about

And is it really only 5 drops for the whole duration of drops?

[dry matrix]

when i buy the game how does the second authorization work is it a code or is it the amount that was charged to my card

[dry matrix]

yes by a long shot in my opinion

[median ruin]

Watch for 22h get a legendary drop

[worthy quiver]

i heard there is downsides on eft wat r they

[median ruin]

Bugs

[dry matrix]

very weird spawns

[spice sequoia]

u cant upgrade either?

[simple cypress]

22hr total right

[median ruin]

Yeah

[simple cypress]

max 5 drops?

as in only 1 legendary drop

[jade ravine]

why can't i turn in my quest for prapor? i have already turn the letter in by therapist. don't know how to proceed now...

[median ruin]

Yeah

[median ruin]

Bugged, known I'm pretty sure

[forest turret]

Has anyone with MORE than 1 lucky scav junk box crafted the Scav Box in the hideout? Did you experience losing a full lucky scav junk box?

[jade ravine]

ah nice to know im not the only one, guess ill have to wait for the fix..

[vivid briar]

how do I download client update ?
I cant download the game

[simple cypress]

Ah okay so it's not like 22hr per day it's 22hr over the entire event until jan 8th

[median ruin]

No, I think there's new drops every day. Not too sure myself.

[covert hedge]

So i have a bluetooth headset, and when im in the home screen of tarkov the audio is fine, but as soon as I get into a raid the audio goes all muffled and distorted kind of, any help?

[simple cypress]

what so you're expected to watch for 22hr per day every day to get a legendary every day?

[cold topaz]

Anyone that can help with an tarkov issue

[median ruin]

No clue since it just started, we'll have to find out

[viral canyon]

it says when I try to switch to a different stream I am only earning drops for the previous one, can I only earn drops on the first stream I started watching?

[median ruin]

1 stream only ye

[viral canyon]

I understand only 1 at a time, but is it only the first one

like what about when he stops streaming, can I not get the legendary at that point? because I know he isnt gonna stream for 24 hours

[simple cypress]

It has to be one at a time for that reason

[median ruin]

He'll probably auto send you to another streamer

[viral canyon]

when I leave his channel, and go to another one, it says I can only earn drops on his, is what im saying, even if im only watching the new one

[bright wolf]

just afkd as a scav on armoured train for like 30 mins and then some guy runs right too me and i kill him now it doesnt show that i killed him on the end raid screen and everything that i extracted with is gone
has anyone seen that before? I have a photo of my character on the end screen showing me with a g28 etc but then on my transfer loot screen there is only my starting kit

[median ruin]

You can get drops on any stream

[viral canyon]

this disagrees, I am not watching this stream anymore yet it still tells me this

[median ruin]

ALT F4 on loot screen

[median ruin]

Bugged

[bright wolf]

okay

[viral canyon]

so even though it says this I will still earn the next series of drops on pestilys stream then correct?

[red relic]

Why do i not get the verification code when i try to login on the client?

[median ruin]

Yes

[viral canyon]

ok thank you

[median ruin]

https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[red relic]

Ty!

[hardy geode]

can anyone help me and my friend out, he just downloaded the game we are both brand new and got banned in his 3rd game, far as im aware he has done nothing wrong

[bright wolf]

@median ruin thanks very much mate 🙂 worked

[median ruin]

gotchu

[median ruin]

He might not be telling you the truth, tell him to appeal with BattlEye

[hardy geode]

he's too bad at the game to cheat, the bloke hadnt killed anyone and was looting a box when he got banned, i'll tell him to try battleye

[ruby thicket]

https://www.youtube.com/watch?v=RUQih9-j2Qw timestamp 6:51 that has to get fixed

[worn rampart]

@median ruin didnt get any drop. twitch is connected and everything.i claimed the 1 and 2 drop but nothing comes ingame. any tipps?

[cold topaz]

i have an issue with tarkov where it says that tarkov should send me verification email but i dont get any mail

[median ruin]

Re-link your Twitch, could just be server overload too. Entire population of the game is getting drops rn

[worn rampart]

ok i try it. ty 🙂

[slim spruce]

When you open a stream see which streams it says you're getting drops for, if you had multiple open.

[velvet swallow]

So got a scav run and found mpx and extracted and it didn't give me my stuff

[slim spruce]

And make sure that one is open.

[cold topaz]

i have an issue with tarkov where it says that tarkov should send me verification email but i dont get any mail someone that could help me??

[meager ferry]

A near constant thing... losing tons of time and money cause loot is disappearing.

[ruby thicket]

tried reinstall?

[slim spruce]

When doing what?

[ruby thicket]

extracting

[meager ferry]

Yeah. Tried reinstall, disabled firewall / antivirus, cleared cache before run, closed game and retried. Happens when extracting mostly, but can happen during stash management too.

[ancient mist]

@median ruin what's the automatic drop claim extension??

[ruby thicket]

https://chrome.google.com/webstore/detail/automatic-drops-twitch-ch/kfhgpagdjjoieckminnmigmpeclkdmjm hih im faster sorry

[median ruin]

death

[glad leaf]

So no fix for verification issues yet? Man

[ruby thicket]

sorry lul

[cold topaz]

nope i dont think so i have it and it dont send me the email

[median ruin]

All good

[heavy bison]

why does it say when i register it says email address on this domain cannot be resisted???

[ruby thicket]

try another browser

[meager ferry]

Have also tried through a VPN. I will frequently get the error 3-4 runs in a row, basically ends up wasting about an hour or two of time.

[slim spruce]

@rose minnow don't post that as it has personal info

[rose minnow]

oh shit really? soz

[proper grotto]

just me or are the game REALLY slow right now ?

[slim spruce]

It's a general error on the servers having problems

[slim spruce]

I was having issues in the inventory earlier

[rose minnow]

oh ok. thanks

[slim spruce]

Lots of people online.

Must be drops.

[meager ferry]

ah okay, thanks.

[finite scroll]

I've tried buying tarkov with my visa card and it just won't work it immediately cancels the payment

[dense latch]

does anyone have this problem too

?

[slim spruce]

Every time?

[wispy igloo]

You might have a block on international purchase

[slim spruce]

Contact xsolla support

https://help.xsolla.com/i-cant-make-a-payment

Or try paypal

[dense latch]

for the past 1h30

[slim spruce]

Can you submit a bug report and tell me the ticket number?

[dense latch]

im new here i reported a bug in the launcher

[sly flint]

Having an issue with joining raids as a scav, it is permanently stuck on "Awaiting session start". Any resolution known to this?

[limpid moth]

Where does the Secured magnetic tape cassette spawn?

[shrewd flare]

who is it worth turning the quest into ?

[sterile scaffold]

anyone elses stash, traders running slow?

[slim spruce]

What is the ticket number?

[dense latch]

how do i see that

[sly flint]

In the long run, Therapist. The higher xp is overall better for the account.

[slim spruce]

It would have popped up, but otherwise in your email or at https://www.escapefromtarkov.com/support/contact when logged in

[dense latch]

13439311 and 13442072 sory that is 2 the 1s one dosnt have the screen shot

[earnest plover]

I've been having that "server connection closed due to low connection" error

whenever I play in teams, its fine when I solo or something. But whenever I play with anybody, it happens. Any ideas?

[vivid briar]

Need help when I play (I load to game) my screen is just black and I can hear stuff I can shoot but I cant see

[sly mantle]

Whats that thing used for? Any new hideout crafts or do you need it for intelligence or so?

[dense latch]

@slim spruce any idea what to do or you are still working on it?

[final widget]

Every time I attempt to craft my scav case in hideout I get this error when I exit back to main menu. Ot

[dense latch]

@slim spruce sory for being a pain in the ass

[final widget]

It autocompletes the craft visually, but never crafts and uses components, have to close game and restart to attempt build again

[slim spruce]

There's some problems now. They'll be looking into it.

[dense latch]

@slim spruce ok tank you

[slim spruce]

It's trying to take one with an item in it, and it's usually the first one you bought.

So empty that one.

[final widget]

Oh jeez. I gotta empty out a whole scav case despite the fact I bought a new one just for the build? Oof. My inventory weeps

[slim spruce]

Yeah. Sorry.

[final widget]

is so full 😢 . I'll try. Thanks for the advice.

[sweet pecan]

me selling loots are especially slow right now..