community-support

[slim spruce]

It doesn't need to be in D

It can be literally anywhere

[distant berry]

Well he just made a typo on his password and is locked for an hour.

It may be good but he just fucked up lol

[solar stream]

I jumped into a shoreline raid, disconnected 10min in, and then the game was aborted while I was loading back in. I did not get my stuff back. Was it just that my connection was that bad? The ping never showed up so it could not have been over 40. Bad server? luckily I insured everything, but I did lose a lot of M61

[uneven crypt]

so i got off the game last night and now the game doesnt come up when i search it up in my apps

[slim spruce]

You disconnected and then died or died and your client didn't get told. No telling what happened.

[solar stream]

damn I was pretty hidden on a night raid. I must have lagged out while I was moving positions

[stoic salmon]

guy i legit need help my game freezes and makes these weird sounds in gun fights

or when i am running and i am losing so much money from it

[craggy grail]

I've been having a bug where after a few raids when I go to buy items from the flea market or traders the items start flickering and I am unable to start any raids or buy anything else, restarting seems to help fix but I was wondering if there's anything I could do to fix this

[ebon elm]

okay i can do everything in the game just fine, and i can load into and play scav raids without issue

but whenever i load into a PMC raid it crashes upon trying to load map

[slim spruce]

make sure you don't have more than about 200k roubles on you

[ebon elm]

like in gear or in cash?, cause i dont have any roubles on me and the game is hard crashing back to desktop everytime i try to do a pmc run @slim spruce

[slim spruce]

cash, I meant. Also, try clearing the game's cache in the launcher. Top right on your name > clear cache.

[south glacier]

what the hell this mean

[stoic salmon]

BRO my game is so slow now

i have been trying to load out of a raid for 10 minutes now

[hexed dagger]

as a scav i assume?

[south glacier]

dude. what. Picked up killas loot when I was scaving, guy had a yellow and normal card on him, and cuz of that error I lost the shit lol

gonna go kermit sewerslide now

[hexed dagger]

honestly game is sooooo buggy rn i dont care about no lighthouse map they need to fix bugs

[south glacier]

not to mention i had my daily quest items on me, but what ever

[stoic salmon]

ong bro my game freezes soo fucking much. unplayble ate this point i tried clear chache thingy and validate files nothing works

[south glacier]

game freezing could be ur PC

[hexed dagger]

i disconnect for a minute straight every 5 minutes, just had a guy wait for me to log back in just so he could tap me in the head

[south glacier]

@slim spruce ohhh great sessamy how do I report this bug

[slim spruce]

if it doesn't happen more than once I would ignore it.

[south glacier]

damn game costing meh 800k roubles

[wintry perch]

when speaking to support what do they mean by "A screenshot of the purchase receipts from your payment system "

[grim hatch]

A screenshot of the receipt from your bank account for example, showing the amount, the account, the transaction number etc

[wintry perch]

Oh no.. I bought my copy of tarkov with a gift card..

[grim hatch]

Something like paysafecard?

[wintry perch]

I'm not sure, it was just a Visa Giftcard from the grocery store

[slate torrent]

who do i report tks to im sick of this

[grim hatch]

A visa gift card?

Where did you buy the game from?

[wintry perch]

the official site

[slate torrent]

this discords trash if they dont punish those who join you just to team kill you off spawn

[grim hatch]

we do

#discord-mod-mail you can report them here

take screenshots and evidence if possible, they are needed for the mods

[wintry perch]

if it turns out I cannot find anything regarding receipts to help out the agent trying to get my account back for me, is there any other way they will be able to confirm its actually me trying to get back on the account? I still have access to the account on my laptop and can still play, but it is the opposite for my brand new pc, where its not letting me in

[grim hatch]

Without evidence you are the owner, they won't be able to help. If you had this card linked to an email or an account, you probably received a confirmation there. I checked quickly and I did not find nor remember that it was possible to pay this way on the site.

If you can not find anything, provide all the information you have at your disposal to prove you are the owner and explain the situation, they will check.

[wintry perch]

ill do my best, I just dont want to have to spend over a hundred dollars again to play the game 😞

[grim hatch]

Remember that nothing tells the administrator helping you, or myself, that you are not someone else trying to gain access to this account. Any information that proves the opposite will help to recover it. They will ask in more details based on your case, which I don't know nor am I qualified to handle myself

[wintry perch]

Ok thank you very much. Ill keep that in mind when speaking to them.

[wintry perch]

I think I just found the best piece of proof to prove its really me, I'm so happy right now because I had convinced myself that I wouldnt get the account back but now I think I have confirmed my chances of getting it back by 100% 😄

[coarse grotto]

is there any way I can get to talk to a dev or a representative? it's been a week of radio silence since I sent my support ticket. 😔
Not upset or anything it's just disheartening is all, heh

[opal kestrel]

can't download

[runic fractal]

did u commend inthe ticket a couple times already?

[coarse grotto]

I did send a followup that I solved part of the problem already, still nothing

The second part is what I need help from BSG for, I'm just stuck hoping that they can help in the first place :(

[runic fractal]

@slim spruce can u help this fella. what could he do best at this moment?

he is mostly handons. and can lead u to the right directions.

other than that. in the discord. we cant do anything for u . other than leading u again towards the ticket itself 😦

[coarse grotto]

Yeah I suspected as much, any help is appreciated greatly haha
this shouldn't have to be stated, but like, pro tip; don't delete emails.

[runic fractal]

u shouldnt delete anything when its not needed in the first place 🙂

[coarse grotto]

So true,
thanks for the help though! I'm a bit scared to ping anyone on here, staff especially

[runic fractal]

yea i know that he is a nice guy. pinging is not the right way. but he doesnt mind it much if u do it on a respectfull way

so dont ping them. but it keeps your question from sinking into the comments 😋

[coarse grotto]

👍
I should get back to work though, you have a lovely day/night

[runic fractal]

same for u. 🙂

[coarse grotto]

and just to add to this; feel free to DM me, Sessamy, I don't mind

[frozen forum]

#community-support message

[wintry perch]

anyone at all feel free to answer, but i need some reassurance, Im talking to support to get my account back, i sent them proof of ownership (receipt), they then replied to me, said nothing about the picture of the receipt, then asked for me to provide my IP Address. Since they didnt say anything about the picture of the receipt and went on to the next thing does that mean my receipts was what they were looking for?

[bitter igloo]

If you're talking to an official support line - they have procedures they have to follow. If it gets to the point of asking for private information such as SSN / ID you're probably not talking to the right support line

You can check pins to verify support addresses

[wintry perch]

they havent asked for that yet, but they asked for a receipt to prove the purchase of the game and ownership, and then they asked for my IP and provided a site I could use to check this, everything seems normal right?

[bitter igloo]

I don't know the support's procedures but that isn't damaging for them to know your public IP

[formal pagoda]

Hey guys! I get a critical update every time I open the launcher. I have tried to reinstall the launcher, but it keeps popping up whenever I play tarkov. Any one knows how to fix this?

[native bane]

Is there any way for someone to help me get into my tarkov account once again it has been taken. Is there anyone from the website here to help

[slim spruce]

We can't help with account issues here.

[native bane]

ok np

[slim spruce]

You'll need to use a ticket on the website or an email.

[native bane]

by any chance can you tell me when they will respond to a ticket its important asap

[slim spruce]

Probably 3-5 business days

[native bane]

ok ty

[vivid briar]

how do i manually unistall my game?

[slim spruce]

For what reason?

[vivid briar]

the repair issue i said yesterday

[slim spruce]

Do you have the ccleaner program?

[vivid briar]

no, slow mode 😍

[slim spruce]

If you just need to reinstall you can try the method in the pins

[vivid briar]

which one?

[slim spruce]

first pin

[vivid briar]

thank you i will try the memory cleaner too

[slim spruce]

Why memory cleaner?

[vivid briar]

?

[slim spruce]

That was for manually uninstalling by deleting the tarkov entry instead of uninstalling it normally, which is unnecessary when you do the pins method.

You can simply delete the old games folder

[vivid briar]

alright if i get stuck i'll ask again

[slim spruce]

Ok

[vivid briar]

is this what i need to download?

[slim spruce]

Yeah

[slim spruce]

Then unzip it to a permanent location like where you stored your game, then open the launcher and point to that folder as an existing install.

It will scan it and then you can play.

You can install the game anywhere you like, just not in the launcher folder.

I'd use that ETF live folder and delete what's in it now

[vivid briar]

alright

[slim spruce]

Also, please don't mention that other version of the game here, as it's against TOS

[vivid briar]

ah i don't use it anymore

[abstract sandal]

anyone know what could be causing my game to constantly freeze. i have a 3060ti and a ryzen 7 so i dont think this should be happening

[slim spruce]

Freeze as in your PC shuts down, machine goes unresponsive with a sound playing over and over, etc?

Or stutters?

[abstract sandal]

game will freeze from between a second to ten, often a a sound plays over sometimes yeah

[slim spruce]

So stutters?

[abstract sandal]

both stutters and freezes

[slim spruce]

it freezes for a second and then continues? And also freezes until you turn your pc off?

[abstract sandal]

yeah pretty much

[slim spruce]

RAM size?

[abstract sandal]

16

[slim spruce]

Can you play on low textures on a lower resolution?

And what is your RAM usage during the game?

[abstract sandal]

i havent tried a lower resolution, right now i run at 1080p

[slim spruce]

During a game check your ram usage in task manager

[abstract sandal]

just did a scav run on reserve with 88% ram usage. stuttering and freezing constantly. engaged in a fight and the game was marked as not responding for 20 seconds. (also just a fun little note, i managed to get into the same raid i just died as a pmc lmao and then died from the same dude that killed me earlier cause my game froze up)

game crashed while loading into the death screen

[slim spruce]

The problem is you don't have enough RAM for the quality of textures and resolution you're trying to use.

You could try adding more page file (virtual memory) to an SSD but that might not help.

https://www.windowscentral.com/how-change-virtual-memory-size-windows-10
8000 min and 15000 max

[abstract sandal]

yeah ill try that

[vivid briar]

alright it's finally downlaoded time to test it

it works

[slim spruce]

have fun

[vivid briar]

eh maybe it's tarkov

[abstract sandal]

just tried a scav reserve, works all great now. thanks

[slim spruce]

Ok. You might want to upgrade your RAM this cyber monday

getting the same modules would be ideal

or upgrading totally

[abstract sandal]

ill probably get a 16 kit soon and upgrade my cpu when next gen ryzen comes out, i know my 2700x is hurting my 3060ti a lot so thats my main focus right now

[graceful mason]

@abstract sandal no its not what?

that 8gb of ram is hurting your performance not your processor lol @abstract sandal

[abstract sandal]

i have 16gb

having looked at performance metrics and comparisons, the 2700x is definitely falling behind on performance compared to 5000 series cpus

[graceful mason]

yeah but be honest to yourself that 2700x is still a powerful enough cpu to power that 3060 ;-;

[violet stream]

give it about 10 min or less or somthing give it time to start and you should be good... it could be also slow internet or no room to add files to the file destanation.. game takes an hr or two

i just got the game like 2-3 days ago

[opal kestrel]

I have got the game for almost 6 months now and I just got tired of these bugs repeatedly happening so I reinstalled the launcher and It is now working, just like when the wipe happened

[violet stream]

alright

[dark otter]

Quick question, if i were to go onto another desktop and sign into bsg’s site, could i then just download the game and play it? Im curious because i kind of want to show a friend tarkov to him on his pc so he can make up his mind if he wants to get it for himself. This is not for any cheating purposes. I wouldn’t be surprised if this idea goes against tos but im just genuinely curious

[graceful lark]

does someone also have issues with the Tarkov Download ?

[dusty onyx]

in what sense?

[graceful lark]

my mate downloaded BsgLauncher and now he's trying to download the game but it wont download the game it says 0/0 it simply cannot install the game

[quiet summit]

Is it giving you an error message?

[dusty onyx]

does this happen within the launcher itself?

[quiet summit]

Has he tried running launcher in admin?

[dusty onyx]

yeah try to run the launcher in admin

[graceful lark]

yes he's doing that now but it's still not downloading/installing

[quiet summit]

Is it closing itself?

[graceful lark]

no, its just standing in that screen doing nothing

[quiet summit]

0/0?

[graceful lark]

yes

[quiet summit]

Try this ; found on forums https://forum.escapefromtarkov.com/topic/137918-launcher-not-downloading-game-and-error-after-stopping-the-download/?do=findComment&comment=1825989

Has he restarted since downloading the launcher?

[graceful lark]

yes he did

[quiet summit]

Can also try #community-support message

[graceful lark]

thx we going to try that

[fast pier]

Is using a VPN allowed?

I want to get a VPN because I host game servers from my computer for my mates but sometimes people I don't know join too. I'll still be playing on my own region of course but just wondering if having a VPN on is allowed

[slim spruce]

VPN won't get around ping limits

Hosting what?

[fast pier]

Any games that require port forwarding and needing an ip to connect really. Nothing to do with Tarkov

[slim spruce]

VPNs that are local are fine, anything to get around ping limits won't work.

[fast pier]

Not my intention so I guess that's a win

[graceful lark]

this worked, thx for the help! 😄

[quiet summit]

[proven pendant]

anyone getting random high ping for no reason? i am on my local servers, 0 lag in discord with less than 20 ping in discord but consistent 400-2000 ping in game?

[supple flax]

Hey does anyone know why my phrase keybinds keep getting unbound?

[quiet summit]

You mind @'ing me if you get it figured out lol - Mine get unbound too

[supple flax]

@quiet summit yea sure good to see its not just me lol

[austere bison]

Me as wel

[austere bison]

I think servers are having issues…been getting packet loss which I’ve never had in tarkov, wouldn’t have known the symbol of I hadn’t seen it in another game.

[flat shell]

Is this server problems affecting SanPaulo's server too? I'm getting more than 200 ping and can't play in any way. 😦

[brisk breach]

game wont open and only thing i get is this: Error on POST https://launcher.escapefromtarkov.com/launcher/config?launcherVersion=12.10.0.1659

[brisk breach]

ive managed to open the game once on the last 2 hours, but ive been stuck on "profile data loading" for about 15 mins

[eternal zealot]

is this valuable?

[void forge]

how tf did my back pack bug off the map. I had a scav run worth atleast 1 mil. Everything was bugged. Didn't have time to make it out

[abstract coral]

Does anyone have any input on the best way to use my scav box I usually do the 85K one but I feel it isnt the best to use anymore

[tender shard]

85k is the best imo

and intel - but only if its FIR , dont buy intel to use it on box

[abstract coral]

Ah alright thank you

[topaz basin]

It was dark, and i hear crouched sneaking, and all of a sudden a angry man runs and whacks me with a hammer.

[ionic silo]

I experienced that one on Factory lmao, scared the shit out of me

[proper wasp]

I'd take Tagilla with a hammer any day of the week over Tagilla with his shotgun out.

[ionic silo]

LMAO, same i tried killing him with my friend we both had shotguns our self but well.. lets just say that did not work out the way we planned it,

Whack

[topaz basin]

he had his shotty

[limber shell]

how fast (or slow) tarkov support answers to e-mail?

[grim shoal]

ive always thought that rock passage can close if it has been open for too long or used too many times, but ive been talking to a few people and they all say it always stays open if its been open once, but theres been soo many times that ive seen green smoke, gone to do something else, came back and theres no smoke anymore, this fucked me extra hard when i decided to stay with monchy, ran out of energy, went to extract and it wasnt there. im confused if this is a visual bug or not? this has happend so many times that im confident in it, i want to know if ive been trolled by the game by it not showing smoke anymore but its still there or if somethings just broken.

[bitter igloo]

Wiki typically always your answer

[grim shoal]

yeah i know ive had alot of people tell me its always open now but, why does the smoke disappear?

ive been in arguments with my mates over if the smoke is there or not aswell, the smoke was there for him and the extract was actually open but i could not see any smoke

[limber shell]

Hey, if I lost my e-mail (aka it got fully deleted due to inactivity and I can't make new one with same name for some reason /*it literally doesn't exist, you can't send mail to it*), is there way to get account back with no info about like receipts (which are on e-mail..)? I'm just thinking should I wait week for support answer or just buy it...?

[slim spruce]

If you can't prove you're the account owner they will not give you access or change the email. Statements from paypal and your card company would probably be just as good.

[limber shell]

what if it's bought from 3rd party key re-sellers?

[slim spruce]

That is unfortunate as that is against the terms of service to resell keys. There are some things they can ask you that could still verify you're the first and only owner but not much else.

[limber shell]

shame

[sour shoal]

can anyone help?
anyone knows why the lights look like pixel boxes?

[slim spruce]

pixel boxes?

[sour shoal]

yes, if you zoom in the light in the rashala warehouse, the light there in the middle of the picture

[slim spruce]

No idea what pixel boxes are

[sour shoal]

let me circle it

when I zoom it doesnt look like before

[slim spruce]

Are you talking about that checkerboard pattern?

[sour shoal]

yes! hahaha sorry, I might not explained myself correctly

[slim spruce]

That's probably from the bloom option in the graphics

[sour shoal]

where in the graphics do I turn it off? or on

[slim spruce]

It should be a check box at the bottom of graphics settings. Otherwise it's a texture glitch that can't be fixed (by you).

[pseudo heron]

awaiting session start for 9 minutes now, what should i do?

[bitter igloo]

alt f4 and reconnect

[pseudo heron]

ì did, i spawned in 8 minutes late into the run, any way to fix this?

[sour shoal]

manually select servers with low ping

[pseudo heron]

and if thats already done and the highest ping selected is under 20?

[sour shoal]

are you on ssd? or hdd?

[pseudo heron]

ssd

[sour shoal]

hmm happened to me two patches ago, but not anymore

maybe clearing cache from game launchers helps

[devout prairie]

hi I having a problem nearly one year allways when I want to play with my friend I get conection lost but when I play solo all working great

what can i do about it?

[slim spruce]

Is your friend a long distance away?

[devout prairie]

no

[slim spruce]

You're always under 165 ping?

[devout prairie]

max 140

[slim spruce]

What does the connection lost error say?

[devout prairie]

just conection lost

[slim spruce]

Both when you and he hosts?

[devout prairie]

yes

[slim spruce]

It might be a ping problem. If you go over 165 for a certain time you get disconnected.

You may have to choose servers in between both of you

[devout prairie]

but who is the best option to host

[slim spruce]

You'd have to choose a server ideally 50% between both of your locations. It shouldn't matter.

[devout prairie]

we live in the same state

[slim spruce]

Where is the 140 ping coming from?

[devout prairie]

my lowest is 41

and the secend is 80

[slim spruce]

I don't know, then. I'd try other servers.

[devout prairie]

ok i will try

[pseudo heron]

@slim spruceserver shutdown in 10 mins, that explains my lags an unability to connect xD

[haughty helm]

i need some help
the top of my sorting table is off the top of my screen and theres stuff you cannot see up there
i cant close the sorting inventory nor go back or forwards since you have to empty it first, wtf do i do???

i cant even go on settings and try make it windowed or smth since it doesnt let me do that either

[slim spruce]

Is this after a scav raid?

I'd try going to nvidia control panel and changing my resolution to 3640x2160

or at least try a custom resolution to that

That might allow you to see the top of the bar

[haughty helm]

i am already on that res

[slim spruce]

I have heard that restarting the game brings you back to the same screen but I haven't proved that. I'd set the resolution to higher, then.

5120 x 2880

[haughty helm]

i'm restarting the game now

[quiet summit]

Sorting table items were still in there when he opened the game back up, good to know

[slim spruce]

Ok good.

[warm wasp]

Hey there, this seems to occur with stockless or stock folded weapons, but the compass is held so close its only half readable. My FOV settings is maxed I believe

[quiet summit]

Yeah when stocks are folded it messed with scopes clipping to camera as well

[warm wasp]

[iron galleon]

Hi, I've got footage of a hacker in game, where can I submit it?

I tried using the bug report option, but, "suspcion of hacking" isnt an option

[quiet summit]

Hi ~ You will have to post on the official Tarkov forums, the discord does not handle reports for hackers unfortunately

[iron galleon]

Thank you!

[iron garden]

will the game go on sale on halloween?

[quiet summit]

No one can know for sure; but they very recently had a sale so I doubt it will go on sale for halloween. From what i've seen next sale will probably be around Christmas

[proven light]

Not able to set a path for EFT to be downloaded and tried stuff from their support and couldn't get it fixed. Any suggestions possibly??

[slim spruce]

Are you installing for the first time?

[proven light]

no second time I had to reset my PC

[slim spruce]

Can you send a picture of the error?

[proven light]

DM?

[slim spruce]

Sure

[slim spruce]

You can't install the game into the launcher folder. Try program files (x86) / Escape from Tarkov

Make a new folder

[proven light]

I have and I get the same error

[slim spruce]

Go to the launcher at the top right on your name > settings > clear temp folder (half way down). Restart the launcher and try again in other locations.

[spiral pecan]

how do i get the suppressor for gunsmith part 3? i need an mp5 suppresor but only the peacekeeper sells it, and i never see it on teh flea

[slim spruce]

Also, it can't be bsg launcher / escape from tarkov. It can't be in the bsg launcher folder at all.

[slim spruce]

^

[proven light]

it tells me access denied to do that

[slim spruce]

To clear the temp folder?

Can you run the launcher as admin?

[proven light]

now i cant open the launcher at all lmao

[slim spruce]

Does it not open at all, now?

Not even flashing open?

[proven light]

no

[slim spruce]

Close all instances of the launcher in the task manager

[slim spruce]

mechanic 2 has a barter for a full mp5 sd

[proven light]

everything is closed and im still getting the error

[slim spruce]

Are you installing to C:\program files (x86)\Escape from Tarkov or c:\program files (x86)\bsg launcher\escape from tarkov

[proven light]

all I have is the bsglauncher to do anything with i dont get/have any other files

[slim spruce]

Make a new folder in C:\program files (x86)\Escape from Tarkov\ and install to that Escape from Tarkov folder

If you still get the error send me a screenshot if you install to that folder

[proven light]

the "C:\program files (x86)\Escape from Tarkov" isnt there for me

[slim spruce]

make a new folder in that directory called that

Go to c:\program files (x86)\ and right click a blank spot and create new folder called anything, maybe Escape from Tarkov and then choose that folder to install to, in the launcher.

[proven light]

Access is still denied

Not sure what the prob could even be but sorry for wasting time thank you for helping. Have a good day 🙂

[slim spruce]

Please send a screenshot of that error

[proven light]

Well now when I go to start the launcher I get an "access denied" error message idk

[lone agate]

Question!... As a scav if I killed a boss and his guards will that effect my rep with fence???

[slim spruce]

Yes, majorly.

[lone agate]

@slim spruce I did kill a boss and his guard but there were no notification that I lost rep when I did kill them tho

[slim spruce]

It's only after the raid now, in the after report.

[lone agate]

Ohhh ok tyy

[muted willow]

whenever i try to load into a match my game closes and i go back to the launcher

[quiet summit]

I'm sorry your game closes?
Are you getting any kind of error code?

[muted willow]

wym by pouch

no error code

[slim spruce]

clear the cache in the launcher. Top right on your name > clear cache.

It won't pop up saying it did.

[muted willow]

ok

whenever i start queue everything including discord crashes

[slim spruce]

Go to start > view reliability history and see if there's any errors at the times you crash. Look in the details for clues.

[muted willow]

ok

[slim spruce]

"view reliability history" sorry

[muted willow]

nothing

[slim spruce]

What is your RAM size?

[muted willow]

16

[slim spruce]

Can you raise your page file (virtual memory) size to 8000 min and 15000 max on an SSD?

https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

If that fixes it I would recommend buying more ram, ideally the same modules, if you don't upgrade.

[muted willow]

i restarted pc and it looks like it worked

[slim spruce]

The problem is not enough RAM

I'd look to upgrade this cyber monday

[muted willow]

ok

[slim spruce]

Try to get the exact same modules if you are just adding them in.

[muted willow]

ok ty

[slim spruce]

60fps in every area on reserve?

It's normal to be low in some areas

try toggling using physical cores only

switch it to the other

The game needs optimizing

They're always improving it.

[lone agate]

What are the ways that you can increase scav rep please!?

[slim spruce]

pmc car extracts and pmc+scav extracts

killing bad pmcs as a scav that have killed scavs

kill bad scavs as a scav but that is risky

would not recommend shooting other scavs unless you are 110% sure they are a betrayer

[lone agate]

Thank you sm!

[supple glacier]

Looking for help when trying to PMC. I get about 20-30 seconds into the loading of the game and then it kicks back to the main menu. I can SCAV in fine, just can't PMC.

[modest dragon]

The loading in the game are really slow, why? Yesterday all was good

[true oak]

What's wrong with the servers? I have gigabit fiber, never get dc'd unless the servers are shitting the bed.. just dc'd 10 times from a single raid

[spiral flare]

I can’t seem to get more than 60 fps and I’m using 3080ti with intel i7 9700k oc to 4.9mhz any suggestions on how to improve this?

[spiral flare]

Also, fps limiter is off I do get about 80fps indoors

[wise kayak]

have you enabled gaming setting on your nvidia geforce experience?

@spiral flare

or whatever app/bios you need for tht

[spiral flare]

Not sure what you are referring to. Like the optimization?

[wise kayak]

mhm on your computer

[neat wadi]

Have you got v sync on?

[neat wadi]

There is no "gaming setting" but you can tweak nvidia control panel to allow the card to use its max potential

[worn reef]

anyone else not able to do scav runs

kicks me out during the queue

[bright frost]

Guys its normal longer loading profile time?

[bitter igloo]

Check recent pin

[swift echo]

is the game completely broken for anyone else? Launching from the .exe just sits on the empty main screen with no loading, launching from the launcher it terminates due to error

game worked last week

[slim spruce]

The game must be launched from the launcher. What error do you get?

[swift echo]

"It appears the game has terminated with an error. Do you wish to report it?"

[slim spruce]

clear the game cache in the launcher, top right on your name > clear cache. Then run an integrity check on game files from that same menu.

[pale prawn]

Is there anyone still here that can no longer connect to EU servers even with "AUTO EUR" set in the launcher - specifically, since OCT 15th (And if you're on vodafone)

[pale prawn]

are you on vodafone UK, suddenly getting 170+ ping?

[slim spruce]

Do you only have asian servers shown?

[pale prawn]

Yeah, same issue from 2 weeks ago, ticket still open, no results yet even after multiple patches

trying to find out if there's any other people still affected because that should give BSG a better idea where to look for the problem (hint: it's whatever software they enact region locks with not understanding that UK ISP's recycle IP ranges, but they won't listen to me I think)

[slim spruce]

@pale prawn That problem was fixed for many others recently. Please send in a bug report about this and include your ISP and region and the problem, and send me the ticket ID

[pale prawn]

ticket ID is #12510854 but they literally JUST responded to it at 1930 so

thankyou but it might not be necessary for you to do anything :)

[slim spruce]

Ok great.

[runic estuary]

My game is stuck on
''Loading data files... 100%''
everytime i try to go into a raid, online or offline. It's never been like this.. Anyone know a solution ?

[slim spruce]

clear cache in the launcher. Top right on your name > clear cache.

[runic estuary]

I'll try right away

I cliked on it, does it happen automatically ?

[slim spruce]

Yes

doesn't say it did

[runic estuary]

Ok, im going to try to load in

When i try to load into a raid it is still stuck on Loading data files.. :/

[slim spruce]

check integrity of game files in the launcher

[runic estuary]

Aight

That'll take 15 minutes with my internet, ill come back to you xD thanks for the help so far

lmao it loads, thanks

[slim spruce]

👍

[craggy grail]

Can I send videos for any problems Im having?

[wise verge]

game close itself for no reason what happened with last patch

[bitter igloo]

If it's a bug report use launcher, if it's something that can be fixed check pins

and/or upload

[pseudo heron]

there arent uspposed to be any weapon malfunctions if its state is above 95% right?

cause i just got a malfunction inside my shooting range with a 98% HK

but idk if its normal or a bug

[hot crow]

Hey guys, is this the right place to ask about graphical issues?

https://imgur.com/a/KVsUPlP
I've started getting a weird graphic issue lately as can be seen in the link above (might need to zoom in) . I cannot for the life of me figure out what is causing it. Any one have any ideas? Thanks in advance for any help!

[bitter igloo]

Normal, you can get malfunctions regardless of durability, although it does play a major factor of how frequent they are

Your ammo/caliber may be reason you experience malfunctions. i.e my friend was running 9x19 quakemaker on an MP5 and literally had 3 jams in 2 mags with a fight with a beefy boy

Needless to say he doesn't touch quakemaker anymore

[bitter igloo]

Is it just some textures disappearing?

[hot crow]

@bitter iglooNo, the preview image discord puts up doesn't show it, you need to click into the link

[pseudo heron]

àh okay, cause i remembered above 95% is no malfunctions, but i cant remember when or how i have this in my head, sorry for bothering

[hot crow]

In certain lights that you can shoot out there's weird vertical lines / artifacts

If you open original and zoom in on this one , you can see it around the light and the pole holding up the light and between each hole in the metal gate

It's weird, it just looks like artifacting in a jpeg but that's how it looks in real time in game to me

[sly sinew]

how did i report someone for trolling in a discord server and harassing the group chat

[woeful parcel]

Does anyone have any suggestion as to why yesterday the game runs 140+ fps and today it wont pass 50? Turned the key and went nothing different is running in the background this has been happening frequently

[bright frost]

Today guys im full of bugs, super slow loading launcher, flea and profile…

[woeful parcel]

ok so its not just me having weird issues👍

[bright frost]

Until today the game was perfect for me,now i cant play,5 minuts loading profile,flea items dont load…

[slim spruce]

clear cache in the launcher.

Top right on your name > clear cache. It won't say it did it.

[bright frost]

Thank you but i have thousands of hour on this game,today just dont work :/

Maybe the servers idk

[devout arch]

if you fail a daily quest does it affect rep? i think my rep started decreasing for no reason with some traders

[slim spruce]

no

[mystic pasture]

about to buy the game, anyone know if any promo codes are active right now? website ones arent working from google

[slim spruce]

No promo codes exist. Only sales.

[clear breach]

Website loads like this one one browser but is fine on another, just me or?

[slim spruce]

What browser has the problem?

[clear breach]

Brave

[slim spruce]

That's not really a mainstream browser.

[clear breach]

So technically chrome, since brave sorta runs off chrome to my belief. Tried it on brave and chrome got the same results. Then tried on Microsoft edge and worked fine

[slim spruce]

It might have compatibility issues.

[clear breach]

It was working a few days ago when I was checking prices, that's why I was kinda hesitant to post could be my wifi but is working fine with everything else I'll just see if continues tmr

[stuck finch]

i have a common glitch with purchasing items where it just infinitely loads and does not let me escape from the menu

[slim spruce]

From what menu?

[stuck finch]

like when i buy from a trader or the flea

[slim spruce]

Try clearing the game's cache in the launcher. Top right on your name > clear cache. It won't tell you it did it.

[stuck finch]

it happens really frequently and to my friend as well, the only solution we found was to restart game

ok cheers 👍

[hot crow]

Anyone got any clue about my issue? thanks in advance for any help!

[slim spruce]

I don't think that's a bug.

[hot crow]

@slim spruce I don't think it's a bug either

It's a graphical setting I'm sure of it, I've compared with friends and we have identical settings yet they do not have the same issue

[slim spruce]

Bloom?

[hot crow]

Bloom? I'm not aware of that being a setting

[west sluice]

MAN email verification never comes through. Can change my PW 100 times though...

[slim spruce]

Try updating your Bios if you can.

That worked for someone else who had another PC work in his house for this.

Otherwise see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[iron sable]

Is there still a way to report cheaters apart from the report button in the game? I read there should be an option for it in the launcher as well but I can't find it

[frozen forum]

Nope

The button you're talking about has been removed long ago

[iron sable]

I remember there being a video threat on the forums as well

[frozen forum]

Has been closed as well

[iron sable]

Shouldnt there be an option like that?

[frozen forum]

Would be too much work, especially if people send in clips that are definitely not related to cheaters. It's not unusual that you get prefired around corners, get killed through material like metal / wood etc.

[bitter igloo]

Don't ping BSG Crew here - they will not answer

[bright frost]

In italy tarkov on tim isp is down guys, so these is the problem,we literally cant play now(loading times ecc)

[marble spade]

i am stuck with this

[desert summit]

@hot crow if your still having a problem today message me il see if i can sort your problem out

@marble spade is it not downloading

[frozen forum]

#community-support message

[lost sail]

anyone have any issues running tarkov on a g-sync monitor? my game has crashed 3 times in the past couple hours and can't figure out if me enabling g sync is the problem

[frozen forum]

#community-support message

[frozen forum]

#community-support message

Then it won't help

You can, but it won't affect your FPS, not sure why he's suggesting it. However, I wouldn't be surprised if it helps for Tarkov, it's a weird game performance-wise and what not.

RAM will only impact your performance / FPS if you don't meet the minimum / recommended system requirements for game xy

Yeah

[graceful lark]

is there a way to upgrade the game ? just bought the standard edition, but like to upgrade it. or do you need to buy the other versions ?

also found a Stuck Glitch in Costums. made Screenshots aswell, where can i make the report for it ?

[frozen forum]

You just have to be logged in on the official website, click on Improve on the edition to which you want to upgrade to and it'll tell you the amount you need to pay, which will be the difference between your edition and the one you want to upgrade to

Launcher > little arrow next to your name > Bug report

[graceful lark]

Alright, thx 😄

[short harbor]

I’ve had issues where the screen flickers and it notifies me that my Gsync display is connected even though it already was, usually repeats this a few times but only lasts about 15 seconds. Does only seem to happen on tarkov but it could be coincidence

[south sparrow]

anyone having an issue when loggin into client the verification email never sends to my email? i reset my pw and same issue

[opal crystal]

Is anyone having issues with bulk selling? I wanna sell pistols and it wont let me group them anymore?

[slim spruce]

each pistol is a different durability and thence, another item

If they were all brand new and never fired you could group them

[opal crystal]

oh, well fuck, thats good to know, ty a ton!

[flat wraith]

hey guy's question since im "Farley new" what is the purpose of the GP coin???

like can i use it for bitcoin farm's in hideout or something cool along the lines of that?

[frozen forum]

Trade or sell it, depending on how many you manage to find https://escapefromtarkov.fandom.com/wiki/GP_coin

[flat wraith]

thank you!

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.12.11.6.15054_11f7a489-0986-4998-a2e9-e3135d595a2d/Client.0.12.11.6.15054.zip
Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section. While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[grim shoal]

PLEASE

WHAT IS THIS FUCKING SHIT? ive restarted my game countless times, ive had to rebuild the same gun multiple times, i have to put on the same rig multiple times, it has nothing to do with space, the second i go into a trader/flea market i get this error and everything i did prior resets.

[slim spruce]

move the gun and rig to another square and try again

[vivid briar]

Does anyone know a place I can leave suggestions for getting rid of cheaters

[slim spruce]

The official forums would probably say no, but reddit may be the best place.

[vivid briar]

Where on Reddit

Like is there an official thread

[slim spruce]

There's not really a good place for that topic as it will most likely be deleted everywhere you post it.

[glass verge]

guys what do i do with server connection lost?

tried restarting the game and joining again, i have 2 sets on me. one for friend and one for me. dont wanna lose the set and my friend pressed "confirm leave"

[slim spruce]

Either the server crashed or you're dead if you can't reconnect. Does this only happen once or every raid?

[glass verge]

once

[slim spruce]

If it happens again I'd worry

[glass verge]

probably the server doing problems, the reason i asked is because i dont wanna lose my set, wanted to know if theres a thing to do to fix it but my friend had it too. we tried leaving and joining it keeps on doing it. tarkov...

its doin a connection lost to everyone in the server i guess

[slim spruce]

If the server did crash you should get your items back after the server finally closes.

If you don't get them back you died.

If you go MIA you lose all insured items

So try to drop your things if you can reconnect.

[glass verge]

@slim spruce i did get it back, i was about to bang on my table if i wouldnt see the items but everything is there.

[slim spruce]

Server crashed.

[glass verge]

aight, thank you dude and have a good day!

[quartz cradle]

I can't uncap my FPS, I turned Vertical Sync off on Nvidia control panel, but when I turn V-Sync on ingame, it doesn't uncap my FPS

[slim spruce]

What is it stuck at?

[quartz cradle]

60

[slim spruce]

1. Disable nvidia reflex 2. Disable VSYNC 3. Turn on reflex+boost. 4. Try ingame again.

[hot crow]

@desert summit tried sending a message but I think you have privacy settings on

[supple flax]

Does anyone know why my phrase keybinds keep getting unbinded?

[chilly fable]

How do i get someone banned

sick of this shit in tarkov now

[slim spruce]

Report cheaters ingame. If you have a first person view of their screen, with their cheats showing, you can send us that in #discord-mod-mail

[pseudo sandal]

how much should i sell a blue key card for?

[high viper]

I dont want to be that guy but i was doing the twitch drops but somehow i got killas armour and the sur12 kits but not the mutant yet even tho its before Killas armour.
Can anyone help?

[slim spruce]

They may be delayed

[high viper]

Alright thanks it just my mate got his and i was wondering where mine was thats all

[warm sand]

hi i need help with a performance issue if anybody is able to help at all

[toxic hawk]

can i get some assistance, for some reason it wont let me upgrade my left behind edition to eod, i dont see a help channel so ima ask here.

[slim spruce]

@worthy plume please use #discord-mod-mail next time. Taken care of.

[slim spruce]

What kind of error?

[toxic hawk]

the payment has been canceled.

[slim spruce]

This is usually due to the bank blocking a purchase to Russia. Try paypal with the card as a payment option and you may get better luck. If you are using a gift visa card make sure you added your details to it on the website on the back of the card.

[toxic hawk]

ok

[toxic hawk]

Where do i go to add the details?

[slim spruce]

With gift visa cards usually there's a website on the back of it in tiny writing that says where to add details

And then it can be used for online purchases

So if you do that first try doing it with xsolla again

[torpid pasture]

my tarkov keeps disconnecting me from the game even though my ping never gets high and never goes above 50 even with discord. any1 know wuts up

[vivid briar]

@slim spruce can u look at my recording

[slim spruce]

yeah 1 min

[vivid briar]

@slim spruce the vid got removed im going to send it in a private message

[slim spruce]

I have it

[torpid pasture]

? any1 know

[slim spruce]

try disabling IPv6 on your windows network adapter

[torpid pasture]

how???

im not super techy

[slim spruce]

@torpid pasture https://answers.uillinois.edu/uis/page.php?id=99981

[torpid pasture]

thanks m8

[toxic hawk]

Still didnt work.

[slim spruce]

Actually

Only go to websites on the card, not from me or anybody.

[slim spruce]

I haven't used one in a while but for online use usually you have to add your name and address to the card number on their website.

[slim spruce]

Also, did you activate it online with the sticker? It should have had a 1800 number.

That should have been on the sticker or the leaflet that the card came in.

Along with the website.

[hearty violet]

I just upgraded to eod, no regrets xD

[slim spruce]

truth

I upgraded long ago before I became a mod, never looked back

biggest thing for me is not only the gamma but the +0.20 with all traders

good for early therapist lvls

[brittle mulch]

does this add onto your existing level? or just bump it to .20 if it’s less than that

been contemplating upgrading from ppte to the last one

[slim spruce]

If you upgrade it's added then, otherwise you start a new wipe at .20 with all traders

[brittle mulch]

damn that’s an offer i can’t pass up 😂

[safe acorn]

Enjoy those extra 3 spots, you’ll need em

[vivid briar]

Just wanna say, BSG has the worst ever support in the whole world, not even EA could beat that level, i hope Nikita is proud

[zenith viper]

When I click on hideout it gives me “error 208” and I’m stuck at loading screen? Any fix?

[lavish herald]

how do I fix this?

It just keeps looping me through repairing again and again without doing anything

I've been checking integrity for the last 30 minutes

@slim spruce please help I don't know how to fix this

I'm considering deleting the game files and reinstalling but I don't know if that deletes my profile

[untold fable]

Hey, does anyone know how to enable these hideout and weapon modding highlights?

(little bit different now, old screenshot)

[untold fable]

No it doesnt

[slim spruce]

reinstalling doesn't erase anything regarding your profile.

It's stored on bsg servers

[untold fable]

Just uninstall completly and install again

[lavish herald]

Alright should I delete the game file and reinstall from there?

[slim spruce]

Yeah, you can.

[untold fable]

yes
ps. note your settings

[slim spruce]

First try restarting the launcher.

I've seen this resolve itself.

[untold fable]

Sessamy do u know about these?

[slim spruce]

Just mousing over them should show the outlines of the pipes and stuff.

The second picture is weapon modding, not presets

right click a gun - mod

[lavish herald]

under what part of the files in the game settings?

Thinking about making a copy and putting it in the new version

[untold fable]

it doesnt

thats why im asking

[slim spruce]

try hovering over the icon in 3d space

[untold fable]

my mouse is on nutrition in this screenshot, its just not showing

[slim spruce]

Hmm. Not sure. Maybe it was changed.

[untold fable]

It wasnt, some of my friends have it some not

I believe there arent any options in settings that can change this since i checked it several times

[clear jetty]

i cant join squad with other people in the discord

[half lodge]

im having trouble connecting to any server. It gets stuck at 'Awaiting session start", but my player is still live. I've lost two whole kits this way.

[manic olive]

i cannot sell my beta container to any of the traders, yes it is empty. This also happened to one of my friends with his alpha and he had to just discard it. I know you can sell them because i sold my alpha to ragman a while ago.

[odd shell]

I seem to not be able to change magnification once it is set to the highest one?

Or is it just the one magnification and I'm just dumb?

[hardy moth]

im having a painful time trying to keep tarkov in fullscreen and record it, i've only noticed this problem within the past few weeks. Whenever I launch my game, it always acts in borderless mode despite setting it to fullscreen (exclusive), and I have to go to settings and click borderless then fullscreen again to fix it. This is also breaking 90% of my Medal.Tv full session recordings, and making it be stuck on one frame of the loading screen, or the settings menu, etc..

After that I tried "disable fullscreen optimizations" on the tarkov executable, which made the game actually launch up in fullscreen, however my medal recordings had black flickering throughout. I don't really understand this problem, maybe its my configuration. I might reinstall windows if i cant figure it out. as for my specs, i have 3070, r5 5600x, 16gb ram, and 2 monitors (1080p60hz, and 1440p165hz), drivers are up-to-date

[lone agate]

Guys what is inertia and why it's a big deal to add to eft!??

[void forge]

plz explain how tf this works?

[lone agate]

@void forge you are selling it in. A price more then it actually worth...

[void forge]

so fee isn't a percentage of your item?

[lone agate]

It is but this is a way to fight real life money transactions....

Like u pay ppl 10$ or somthing like that for 1m rubbles u give them money then u sell let say sunglasses in 1m rubbles.... They will buy it ans boom u got 1m rubles....

[supple flax]

I like how they pay more attention to that shit than to cheaters @lone agate

[vivid briar]

dont know if this is the right channel for this, but anyone else having this problem?

[prisma canyon]

I just had it as well @vivid briar

[vivid briar]

pes tily is streaming, so its not everyone?

[prisma canyon]

don't know mate, gonna make some breakfast meanwhile if it fixes 😄

[vivid briar]

its bullshit, i have a little one and only get to play when she naps 😂

[languid dawn]

i just got this bug too

[worldly perch]

calm down, wait 10 minutes and it will be fixed :v

[rustic oyster]

yeah legit just got this coming off a reserve run

[worldly perch]

i hope- :') ...So who's getting fired xD

[quaint kernel]

tarcov halloween illumination bug crash on launch, rip

[rustic oyster]

maybe a Halloween event?

[quaint kernel]

maybe the game is broken

[vale atlas]

With more of the same screenshot, this will surely be fixed sooner. Thanks for doing your part, everyone.

[full crater]

Cannot play the game. Crashes after opening the game after factory run.

[worldly perch]

With more people reporting the issue, it will be handled faster out of fear from an angry mob
Anyone can hmu with a @ when they fix it :v ?

[vale atlas]

No, not really.

[full crater]

@worldly perch Well if enough people complain about it in their social media they might fix it sooner.

[quaint kernel]

i had to restart because one of my flea slots were bugged and then halloween illumination

[worldly perch]

Time till they notice won't change. Just the way they handle it depending if it's an issue 10 people "seem" to have or 10 000...

[latent crest]

im getting that too

[rapid whale]

check for update, just fixed mine

[shy mirage]

^

[quaint kernel]

yay update hotfix

[full crater]

They saw it pretty damn fast. Good on them!

I wonder if they just popped in a try catch exception...

[quaint kernel]

so the update must have been the halloween event and we got the bug because we launched without updating

[rapid whale]

they addressed it before it happened in the annoncements and twitter lol

[wide kestrel]

Team just got kicked back to menu and kept their kits after dropping some THICC guys

Also just got authorization error.. Must be emergency maintenance

[tulip trail]

Can't Boot the game "can't establish Connection to server" . i Can confirm, i have internet, im talking on discord

[uncut lark]

then it crashed on me

[dire matrix]

does anybody know how to fix the 0/0mb download bug? Trying to install the game but it says 0mb/0mb all the time

[proper flax]

Does elite recoil control give more bonuses rather than -20% ?

[gloomy canopy]

part of that tk story

verzayTTV in game

[frozen forum]

#community-support message

[hardy moth]

Anyone able to help with this^?

[proper wasp]

My friend is locked out of a raid, permanent "awaiting session start".

He didn't even get spawned into the raid together with me. He never got loaded in, his character isn't spawned either.

[frozen forum]

He tried to ALT + F4 and join back in? That seems like the only possible solution to this issue

[proper wasp]

He restarted and it got fixed. He got messed up by his VPN which he forgot to turn off.

[tranquil sigil]

Hello, I just got a red keycard, but I'm pretty new and don't know how much to sell it for. I read somewhere that it's worth 50m but I would have to pay 30m fee. I found out that the best way are barters. Do you think that I can sell it for 50 gpu? If not, how many or what else I can barter it for? I prefer money or something that makes money. I'm not for thicc etc. since I burn through my items pretty fast and space isn't problem.

[frozen forum]

@bitter igloo

[bitter igloo]

literally embed fail

💀

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.12.11.6.15083_11e8dd63-cbcb-4122-b6e0-3f76903a6200/Client.0.12.11.6.15083.zip
Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section. While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[sick snow]

Hi i need help here ive decided to install the game again but it says i have to buy it in the launcher but the link it takes me to it says i already bought the standard edition

[past blade]

so I accepted my drops from the evasion event yesterday but not been sent them in game. yes my accounts are linked had no issues with the rivals event? been like 6 hours since i accepted them so well in the time frame to collect

[slim spruce]

On your profile on the website does it say you own the game? https://www.escapefromtarkov.com/profile

[slim spruce]

They could be delayed.

[violet stream]

im his buddy yes it says he owns the game but he then download the launcher same account and it says he has to buy it

[slim spruce]

Same account?

[violet stream]

yes he is on the same one

[sick snow]

yes

[slim spruce]

When was it bought?

Just today or long time ago?

[violet stream]

one sec

[sick snow]

i bought it a few years ago

[slim spruce]

On the official website or using a key from a 3rd party website?

[sick snow]

on the official website

[slim spruce]

Please contact support with a ticket on the website

https://www.escapefromtarkov.com/support/contact

[violet stream]

alright

ok he made the ticket

[slim spruce]

The most common cause of this is a key getting revoked because it was a stolen key (if bought on a 3rd party website) but I am not sure if it would still show on your profile still.

[wintry swallow]

how do i uninstall the game? to reinstall it

[slim spruce]

The game or the launcher?

The game should be listed in the windows uninstall a program list

[wintry swallow]

Every time i try to update it it breaks

[slim spruce]

When you press update happens?

[slim spruce]

Run the launcher as admin. That is either the cause or an antivirus is blocking access.

If the latter, add the game and launcher directories to your white list on all your antiviruses, especially windows defender.

[wintry swallow]

yeaa can i just uninstall it and reistall it?

[slim spruce]

Yeah. If you have issues see the pins for a manual install.

[wintry swallow]

I cant find an unistall button :/

[slim spruce]

You can just delete the game folder and then re-open the launcher.

[wintry swallow]

ok

...

[slim spruce]

close all the launcher and game exes in task manager

[wintry swallow]

there isnt anything open tho

[slim spruce]

more details

then details tab

right click bsglauncher.exe and end process tree

There will be more than one

Disable avast antivirus as that's probably causing this

If still not, reboot and delete the folder right after you boot.

[wintry swallow]

idk how its open

[slim spruce]

White list the game folder and launcher folder in it

And disable windows defender as well

[wintry swallow]

could you get in a call? because i havent had an issue this bad in 3-4 years, most issues are not this inadept

[half lodge]

just a friendly PSA. I found out the hard way that EFT will not connect to game servers properly if you are connected thru NordVPN. You have to disconnect completely in order for the final server connect to function. I lost two good starter kits and three Scavs before I realized what was going.

[native bane]

Hey can someone help me with something

Where can i report a cheater with evidence?

[vivid briar]

I need help, when i run certain maps like customs or interchange, i load until loading map 100% and then crash. It didnt do that a few days ago

[simple pier]

When i start matсhing first of all is Generating objeсts freezing on 0% from 0:20 to 1:50 anyways. After it begins loading map like normally. how сan i fix it?

[slim spruce]

@native bane If you have proof with their screen showing cheats send that to #discord-mod-mail . Otherwise report them ingame.

[native bane]

Ok thanks will do

[slim spruce]

Clear the cache in the launcher. Top right on your name > clear cache. It won't pop up.

If it still happens check ram usage during loading.

[pseudo heron]

i am currently upside down laying down stuck, how can i solve this

im literally seeing the wordl upside down

[slim spruce]

Screenshot?

[pseudo heron]

of course, just a sec

i have multiple, but can only send one

ìf i try to move :

[slim spruce]

Go ahead and send in a bug report with these images. There's likely no way out if you have been trying.

Drop your stuff and disconnect.

[pseudo heron]

there isnt an unstuck command?

[slim spruce]

No

[pseudo heron]

i truly have no idea what is going, i can also crouch at full speed for no reason

[slate pawn]

wtf i made my game from full screen to windowed and now i cant acces the settings what can i do to access the settings

[proven pendant]

hey @slim spruce can i get some help with this, my buddy bought tarkov a bit back but he deleted it, he has recently decided to try it out again but when he logs in the website it says no preorders and to buy it. He is trying to reinstall the launcher but he cant because of this. He has proof of emails saying his purchase was confirmed etc but nothing on the website, any reccomendations?

[slim spruce]

Bought on a 3rd party website?

[proven pendant]

nope

he has emails from bsg and everything saying his purchase was confirmed

[slim spruce]

Have him submit a ticket on the website, not in the launcher.

[proven pendant]

he had played previously and is level 17 in game for this wipe but when trying to redownload there is nothing

[lavish herald]

arghhhh the game isnt installing now

[slim spruce]

What error?

[lavish herald]

Whenever I try and install it just doesn’t do anything

[slim spruce]

Can you try the manual method in the pins, here?

[proven pendant]

also why is night time not night time

[lavish herald]

installing rn

[simple pier]

@slim spruce сan you help?

[slim spruce]

Is this a new problem?

[simple pier]

i think so. ain`t see resolve

[slim spruce]

It's either a RAM issue or game file issue.

Try first an integrity check in the launcher.

[gusty mist]

Is there any fix to this?

[slim spruce]

see battleye's FAQ on this https://www.battleye.com/support/faq/

[graceful lark]

how do you know, what kind of ammo is the best for that weapon ?

[slim spruce]

There is no "best" ammo. It depends if you are shooting armored or non armored targets.

!ammo

[wise hull]

https://escapefromtarkov.gamepedia.com/Ballistics

[simple pier]

nothing else. all ok but it`s not normal

[graceful lark]

ahh okay, thx 😄

[vivid briar]

anyone got any clue why my game keeps showing this error, ive restarted the game like 15

and checked integrity restarted pc and also reinstalled the game

[timid oriole]

where would i go to report that the "big sale" quest has a typo in the description

[slim spruce]

which error?

[slim spruce]

bug report in the launcher

[timid oriole]

ok cool

[lean pulsar]

Anyone know why on woods I am asked for Almonya instead of rubles for the car extract? Also my PMC extracts dont rotate anymore, they are always the same

[slim spruce]

The scavs want chocolate for hween.

[lean pulsar]

o, that's not a glitch then?

any ideas about the fixed extracts every time? Kinda weird how they dont change

[ancient knoll]

i need help w my sound just got the game today try the sound and it dont work plz help

[slim spruce]

What's not working?

[ancient knoll]

sound

[slim spruce]

Explain

[ancient knoll]

can we hop on a vc in the svr and i can explain

[ancient knoll]

@slim spruce is the fucking good @bold nighted mod if you need help he will help you thank you bro

[small island]

my game is stuck on 0/0mb download

[cedar panther]

had someone just tk me

[astral jolt]

could someone turn this into a gif?
wiped out a squad as a scav and i couldn't loot the two but i could loot everyone else
need to upload a bug report

[urban palm]

I keep getting "server connection lost" when entering a raid. I made sure my list of servers were correct, I even tried a vpn, I even reinstalled the game and launcher just to be sure. Is this a hardware problem? In my travels to school I did have some pc problems, but I believe I fixed them all. Speaking of school, I am using the schools wifi, however, its fine for all others games and the vpn should have fixed that? Or do I need to try each individual server from the launcher? I loaded into an offline raid just fine, I mean it was a little laggy and slow, but that was to be expected since I havn't played the game in a while so it needed to warm up to it. but Idek what is happening here, I dont even get to do anything at the start. I am stuck in place at spawn and everything is choppy, and then a minute in, I get disconnected and the "server connection lost" appears. sorry for long post, I tried reddit, to no avail, if there is somewhere else I should be doing this, its all good, just point me in its direction! thanks!

[tulip drift]

does anyone know any way to improve offline performance? I get really bad fps and fps drops due to the game updates needed for offline

[jade girder]

is the game shutting down RN for the update?

[vital edge]

can a staff dm pls need to ask a question

[cloud plinth]

Hey I have an issue when trying to buy Tarkov. I put in my payment details and made sure they were correct but it always says that the payment has failed. Does anyone know how to fix this?

[frozen forum]

Yes

[slate plume]

Need help

Help please

[vital edge]

u randomly decided to change ur name too right?

[vital edge]

atleast think before trying to rip them off

[frozen forum]

Help with what lol, it's gone

[vital edge]

look at the bottom right complete different names too XD

[frozen forum]

Read the red text

[floral fable]

i have waited 30 mins

oh lmao

[frozen forum]

[bitter sky]

[edgy wagon]

I m not getting verification email, can somebody help me?

[bitter sky]

are you sure you are into the right email? or waited a little bit?

[edgy wagon]

yes

I m getting it after an hour but the website session is to old and i need log in again and wait another hour

and if i login somehow I cant change my email

[edgy wagon]

ok i manage to login but but still I can't change my email

[visual hawk]

you're sicc case name kinda meh

[quasi pulsar]

I never received my twitch dropsfrom last evening, account is linked etc. is there anything I Can do?

[azure canyon]

the fuck is with the server its kicked me twice in a row now i just lost over 1 million because of it

[twilit nymph]

i didnt recive rewards on my eft account from watching streams(on twitch i got it)

[ornate bone]

ive had the same problem

[pale prawn]

are you UK

are you on vodafone, did you get the red ping numbers top right?
Congrats, you've joined those of us who got region locked for nothing a month ago!

BSG support says they've fixed it, but I still can't see servers except asian ones in the selection so v0v

[amber fiber]

Last night I reset my account, then decidd to buy EoD version of game, did not receive any of my EoD in-game items or container though. My name in the game has the gold crown, and launcher and website both say my account is EoD.

[azure canyon]

well i play on hong kong and seoul so asian servers are probably also bad

[edgy wagon]

You need to spam to get verification email

I logged in, logged out twice, and got the verification

[broken dawn]

I keep geting kickout and being told server connection lost but i am geting 30 ping do you know how to stop it

[old carbon]

So im getting hacked

[pine widget]

Hi, I have a question I killed cultist warrior as a scav and died another cultists warrior. End of the round It's not give me my exp Why?

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.12.11.6.15087_11b23d1a-c41c-4683-b502-2558a4b57056/Client.0.12.11.6.15087.zip
Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section. While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[magic fiber]

so according to twitch I got the med case but I never received it in game :/ did I do something wrong or is it just bugged? i did collect everything else

[slim spruce]

Might take a day or two

[magic fiber]

kk ill keep checking thanks for the quick response 🙂

[coarse crater]

You don't get pmc xp for anything you do as a scav

[pine widget]

:( Thank u

[coarse crater]

Your scav has his own leveling but it doesn't really do anything

[slim spruce]

You can gather found in raid items for some quests as a scav, though.

[bleak solar]

Can tagilla spawn on interchange? My buddy swears he just killed him there

[nocturne sigil]

is this a lag error - also does the number correspond with your ping ?

[solemn shuttle]

Guys i find a cheater

what do i do?

[slim spruce]

report them ingame on the death screen. If you have first person view of their cheats on their screen send it to #discord-mod-mail

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.12.11.6.15092_11c30faa-2df4-4c82-89b8-e23bbd820c98/Client.0.12.11.6.15092.zip
Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section. While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[vivid briar]

is there a way i can get rid of my news role?

[slim spruce]

I can remove it

it's gone

[vivid briar]

thank you 🙂

[snow condor]

When i begin my tarkov download it starts and stays at 0mb?

I need help

[slim spruce]

Run the launcher as admin

then see here for more tips on this issue #community-support message

[brisk moth]

Always DC ingame Seoul Server

[marsh mountain]

So on shoreline I found something interesting that I am still stuck in. If you jump in between the crate and boxes by the shed you cannot get out due to the no run/jump in bushes so I literally can't move. (Have clip)

[frozen forum]

Send in a bug report via the launcher, upload the clip as a private video and link it in the description

[marsh mountain]

Thank you. Submitted.

[somber dagger]

cant install the game at all ive tried 4 times, it finishes verifying and then gives me this error

[slim spruce]

See the manual way in the pins

[mossy elk]

just launched the game after this small update and im noticing horrible frames. about 20 when previously was getting about 110

[quartz cradle]

On the announcement it said "the game will not stop" but after I extracted, just before putting my loot on inventory, I got a warning that my game is outdated and the game closed, I lost my loot, I took a screenshot of the loot, can I do something with it or they don't give a fuck?

I'm also getting this error ^

[broken dawn]

I keep geting kickout and being told server connection lost but i am geting 30 ping do you know how to stop it

can any one help me

[eager raptor]

Have you tried turning it off and on again. (Im about to)

[broken dawn]

yea dose the same shit

[slim spruce]

DONT POST THE ERRORS THEY CONTAIN YOUR IP ADDRESS

[eager raptor]

Thanks, good call.

[tawny osprey]

My game has a wierd error

[shy trail]

i got a error launching the game where do i put it

[slim spruce]

It's known.

[eager raptor]

I looked at it briefly to see if it had any personal info, must have missed it. I use VPN anyhow.

[broken dawn]

I keep geting kickout and being told server connection lost but i am geting 30 ping do you know how to stop it
can any one help me

[hazy dagger]

Just got an unknown error in eft

[empty siren]

This update that was just put out is giving a code error

[violet stream]

i think servers are fucked because i cant connect to the game

[broken dawn]

i connext but get kicked''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

[empty siren]

I copied code should i post?
I put it in bug report

[eager raptor]

no dont post

[hazy dagger]

^^^^^^^^

read it

NO

[hazy dagger]

^^^^ READ THIS PLEASE

[eager raptor]

OMG. mods have hands FULL right now

[fair peak]

Whoops

[hazy dagger]

omfg read it please

[slim spruce]

DO NOT POST THE ERROR MESSAGE - IT INCLUDES YOUR IP

[hazy dagger]

DO NOT POST THE ERROR MESSAGE - IT INCLUDES YOUR IP

[past yoke]

Oh shit

[sinful herald]

so like is everyone getting error codes upon trying to play the game or..?

[past yoke]

Yeah

[quiet summit]

Yes, just be patient it'll be back soon

[hazy dagger]

yep, the big dudes tryna find how to fix it

[eager raptor]

yah pretty much. Dont post the error, has personal info

[hazy dagger]

IP in the error message so dont post it here

[tropic condor]

sick event

go daddy servers ftw

[empty siren]

Pestily is streaming rn in raid just peep his stream

[mortal bay]

can someone send the error code

[eager raptor]

Hrach, sounds like you having packet loss or something, not very good internet.

[round pollen]

ITS BROKE

[hazy dagger]

mine let me in then errored

[eager raptor]

NOOOooooooooo

[quartz cradle]

HAHAHAHAAH

[hazy dagger]

STOP DONT POST DELETE IT IT SHOWS IP ADDRESS

[quartz cradle]

DO NOT POST THE ERROR MESSAGE - IT INCLUDES YOUR IP @halcyon trail

[hazy dagger]

DELETE IT

[halcyon trail]

o fuk

[eager raptor]

DO NOT POST THE ERROR MESSAGE - IT INCLUDES YOUR IP

[halcyon trail]

oh shit i had no idea lol 😅

[eager raptor]

its so funny, its getting posted like 8 times a minute.

[hazy dagger]

YOU STINKY PEOPLE NO POST, EVERYONE IS EXPERIENCING ERRORS, ERROR MESSAGE CONTAINS IP

[eager raptor]

No one is scrolling up at all.DO NOT POST THE ERROR MESSAGE - IT INCLUDES YOUR IP

[quiet summit]

I think we need to post it in color

-DO NOT POST THE ERROR MESSAGE, IT UNCLUDES YOUR IP

[hazy dagger]

how do color

[halcyon trail]

someone already dmed me my own error message now i'm fucked

[hazy dagger]

oh shit

[quiet summit]

Crayola erasable markers

[quartz cradle]

I mean, its the provider dynamic IP, it shows only your city, but idk what hackers can do with it so better safe then sorry

[halcyon trail]

yea

[modern rock]

so can anyone get in?

[eager raptor]

Glad i have High quality VPN

[vestal light]

Well youre fucked

[hazy dagger]

shouldve looked at the messages before posting man

[halcyon trail]

god damn you nikita

[modern rock]

they better extend the event

[quiet summit]

I'm just going to post every minute or so

[vestal light]

have fun getting ddosed

[modern rock]

good idea

[vocal cargo]

wait whats goin on

[quartz cradle]

This occurred while I was extraing as scav with a ton of hideout items, I probably lost all the loot, sniff sniff

[hazy dagger]

There are currently server issues and they are resolving it
-DO NOT POST THE ERROR MESSAGE, IT UNCLUDES YOUR IP-

[eager raptor]

God damn it, I may have to turn on a sports on the TV

[quiet summit]

Gross

[modern rock]

will they announce when servers are fixed?

[eager raptor]

Go Sports!

[vestal light]

WE REPEAT DO NOT POST THE ERROR MESSAGE AS IT CONTAINS YOUR IP ADRESS!

[halcyon trail]

this occured while i was getting shit on because my dumb ass thought u needed to go to dorm room 220 for chemical pt 1

[hazy dagger]

There are currently server issues and they are resolving it
-DO NOT POST THE ERROR MESSAGE, IT UNCLUDES YOUR IP-

[vestal light]

wait so someone dm'ed you your error message?

[halcyon trail]

yup they cnp'd it or sum

[vestal light]

your fucked

[eager raptor]

there is a DL link right there when it gets posted, can be grabbed instantly

[halcyon trail]

yea it's probably already on the dark web and in possession of 69 different hitmen

[ripe isle]

they've always server issues... fucking russian hardware

[eager raptor]

But its likely just a dynamic ISP IP, so it shouldnt be the same for very long.

[halcyon trail]

yea hopefully

[hazy dagger]

There are currently server issues and they are resolving it
-DO NOT POST THE ERROR MESSAGE, IT UNCLUDES YOUR IP-

[eager raptor]

maybe call your ISP and tell them to refresh it.

[halcyon trail]

yea i'll do that rn

fuckin shit i just wanna level skier up

[eager raptor]

hah, i just need jaeger

[vocal cargo]

should I post the error message

[eager raptor]

NOOOO

[halcyon trail]

NO

[vocal cargo]

what if I want to get doxd ?

[halcyon trail]

DO NOT UR IP GETS LEAKED LMFAO nobody wants to get doxd dumbass

[vocal cargo]

I think I'm gonna doit

[quartz cradle]

There are currently server issues and they are resolving it
-DO NOT POST THE ERROR MESSAGE, IT INCLUDES YOUR IP

[vocal cargo]

fix the typo in the spam lol

[eager raptor]

I had a HUGE amount of insurance items i was dealing with. 15 mins remaining, lol

Im back in guys

[halcyon trail]

aight i'm loading up

[vocal cargo]

aight im postin my ip

[halcyon trail]

in

[sinful herald]

seems to work now

[eager raptor]

Yah, I reverted to earlier today status tho

shit I sold etc.

[quasi pulsar]

lol new drops come right away, but I still havent recevied ones from yesterday

[halcyon trail]

did they make the ai harder? i can't fucking do a pistol raid without getting ass-blasted in 5 seconds

[frozen forum]

Everyone's tagged and cursed, so they'll run at everyone. Also, cultists on every map, they're like raiders and guards, nuts

[barren relic]

How do you unlock Textile - Part 1?
I am level 42 and completed Sew it good - Part 4 but do not see the quest

[quiet summit]

aw no way, is the event over already?

[quiet summit]

Did you just hit 42?

[barren relic]

Yes. I'm going to try restarting now. Weird how it's not shown level-locked like others..? There is one here that says I must be level 45. Textile should be like that too but it's entirely absent instead.

[quiet summit]

Restart should do it, not sure about the level lock thing but it is a 42 quest

[slow crater]

Can anyone help with this auth bug on the website? Im stuck on the complete auth screen on the web browser when ive had an account for ages and it doesnt send the auth email just stuck there. Ive changed my password and it was fine just stuck on complete auth.

I take it someone just sorted it
Thanks

[slow citrus]

Are there any news for a console port of this game? I want to play it on PS5 😫

[fierce marsh]

Nope, PC exclusive

Tarkov on console wouldnt really make sense, there's so many key binds, and other things that wouldn't really be possible for console unless they made a really dummied down version of the game

[slim spruce]

Only possible after the game is completed, and probably keyboard and mouse only.

[finite storm]

why cant i tlak in this discord but i can hear and its Only this discord lol

[craggy roost]

i imagine controller tarkov would be insane

[versed thunder]

Just bought the game and it's been stuck at 0/0 MB on the download for 25 minutes now. Anyone know how to fix this?

[subtle swallow]

Hey guys I am doing my Masters on EFT in relations to why people do RMT's. Would be awesome if you can help me by giving your opinion (10mins max). Thanks! Survey link https://www.surveymonkey.com/r/XDGS2RZ

[acoustic parrot]

So i try to start tarkov and it goes to the black load screen then crashes does anyone know why?

[slate plume]

Just don't cheat and it won't crash

[vivid briar]

Is there a way to complain directly to BSG for the worst support in the world? Like a feedback box?

[devout saffron]

this halloween serves us a disservice; someone must get fired

[cinder wave]

will they enable twitch drops today?

[quasi pulsar]

I'm still waiting my drops from saturday :(

[slim spruce]

Was it just closed?

[split belfry]

All of the insurance on my items disappeared while I was in the menu/hideout. Even the keys in my gamma are uninsured.

[slim spruce]

This happens. Not sure why as it's been a long time bug.

[split belfry]

Oof 👍

[vivid briar]

Is tarkov made by clowns🥰 the fuck is their support

[slim spruce]

What do you need?

[vivid briar]

What do i need? Ive contacted to change my email as its been leaked multiple times, and it is an issue. I dont wanna lose my account because i cant change the email. And u guys have disabled the option to change email. I am tired to change my email password every week so it would be the easy way to change everything to my new email.

[slim spruce]

You need to provide them with proof you own the account like the receipt for the first purchase on the account and first account name.

Do you have 2 step verification on your email?

[vivid briar]

I do but still it keeps ”hacked” or sum shit, and the tarkov is the only one that needs to br changed to the new email, i still have access to the old one but i need to change my password almost every week and i am tired of that. So i figured it would be easier to create new email and change it to all my accounts like for facebook, tarkov, battlenet steam etc

[slim spruce]

Make sure your email doesn't have any forwarding on it, as hackers do that to keep emails going to them after you secure an email.

[vivid briar]

Might be but already lost my mind with it so already using a new one and will need to change my email for tarkov too so i can live in a piece

[slim spruce]

If your email address keeps getting hacked there's issues with your email provider, not tarkov.

If you need to change the email please contact support on the website with the proof they need.

Ideally in a website ticket.

[slim moat]

anyone know hopw to get authorisation emails thru? cant log in to my profile page or launcher since windows updated

can only log in to the forum

[slim spruce]

See here for tips: https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[vivid briar]

I am not accusing tarkov, but all i need is quick support to change my email. But the support tickets are slow af

[slim spruce]

They will get back to you in the tickets within a couple business days.

[slim moat]

thanks but tried that stuff..created a new account on a different gmail mand got all the codes thru instantly so seems likes its linked to my account

[slim spruce]

I've seen people solve this with updating their bios as it seems to be a hardware id issue. If you can do that safely I'd try that.

[warped forum]

I already sent them my email like a mouth and they never reply

[slim spruce]

That was for the launcher emails, not the website ones.

If you can't get the website ones I'd try another browser and clear cache/cookies

[tawny sapphire]

alot of the times when i finish a raid tarkov just randomly crashes

[warped forum]

I can't login my account so I can only send them email through [e-mail]

[slim moat]

yeah tried multiple browwsers and even my iphone, code never comes thru

[warped forum]

So how to send a website email without login my account

[slim moat]

maybe support can move my profile to a new account? doubt it but looks like need to buy a new EOD and will lose progress this wipe ..pain

[slim spruce]

What was the issue?

[slim spruce]

No, they can only change the email login with proof of ownership.