community-support

[indigo mesa]

Emailed BS games about getting changing email on my account since its an account I no longer have access too.
Took them 3 weeks to reply to that and they just asked for some information like bank statements or something to prove that its me.
I sent them the bank statements showing purchase of the game and everything, but they just havent responded in over a month

[solemn cedar]

wow

well thats amazing

[cedar sand]

You know you can just do it yourself if you enable mobile authentication

[solemn cedar]

how if we dont even have accsess

like bro?

[cedar sand]

He didn't say anything about not having access to the account, just that his email is no longer usable

[indigo mesa]

Cant login on the website since they send a code to the email and I dont have access to the email.

[cedar sand]

Then you're just going to have to wait for support

Not sure what you expect anyone here to be able to do for you sorry

[solemn cedar]

i wanted to add 2fa, forgot stupid mistake from me, the same night i remembered i got hacked and the guy now has 2fa, my account

[indigo mesa]

Its fine and Ive been waiting as i literally just want to change the email and buy arena. but as of now its been 43 days and in all fairness I dont think support should take that long for an email response.

[cedar sand]

I agree, but no one here can do anything about it

[solemn cedar]

send another email bro, i got my replies after after 1 day

[indigo mesa]

Sent a 2nd one after the first email (just requesting the email change) they responded after 2 weeks saying dont send multiple emails, then I sent the bank statements and havent received anything else.

Ill just keep waiting

[solemn cedar]

thats wild

wtf

[indigo mesa]

Hope you get your stuff solved though!

[solemn cedar]

you too bro

[gentle hare]

Why the Gladiator-S body armor not unlocked? I already unlock Gladiator-S with lega medal before it exist in crate.
Gladiator-S Plate Carrier still locked in Escape From Tarkov.

[calm breach]

Australia still down as of 1am AEST

[flint mango]

Did you recently prestige or reset the account

[gentle hare]

My bad, it's PvE btw. and I haven't reset the account yet.

[true cedar]

how does this shit just happen

[alpine canyon]

idk

[true cedar]

ok

[buoyant junco]

so ive finished to great heights 6 but i dont have the trade for the gladius? How would i go about fixing that?

[halcyon path]

AU server down?

[craggy juniper]

so yeah me and other guys are locked out of pve until next update soooooo yeah broken

[waxen minnow]

the outfit in tarkov arena "BEAR Londsdale" is not selectable after unlocking . Its not even showing up

its deffinetly bugged . the pants u can unlock work but not the upper part

what ever i cant use it casue im USEC bruh

[reef marlin]

Cheeto

[heady wraith]

is there a fix to the heat bug yet?

[signal robin]

heat bug?

[heady wraith]

ya, gun overheats and jams after 2 shots, i heard its tied to something in the game, but i tried everything

[royal fiber]

Hey guys, does anyone know how i contact support ifi have error 248?

[ornate eagle]

https://www.escapefromtarkov.com/support/knowledge/426

[ornate eagle]

Means you have been temporarily locked for security reasons thus have to contact support via [e-mail]

[rigid prairie]

hey can someone help me with an issue I have with the sound in ground zero? I am standing in the open (at the intersection close to the car extract) and when I get shot at it sounds like it's from everywhere there is no direction to the sound at all

[amber sun]

bro how do i get my account back if its saying my email not found

[royal fiber]

Yeah i answered another ticket i made then i changed my type of 2FA, i guess my VPN or smth spooked the system. :/ Thanks!

[low plover]

Hey! i have a problem... i cant turn in the tags to prapor on the main task tour? anyone knows how to fix this? i have some how gotten past it and now he want me to give him the flashdrive from shoreline? but i need to turn in the tags to get access to reserve but i cant please help!

[final solar]

Stuck on "Loading profile data" when trying to launch the game
Any help?

[rose hawk]

I cant access the new event???

[alpine heath]

Anyone knows where the Rogue intel is for the event?

[rose hawk]

Why is the quest not showing up?

[signal robin]

did you wipe?

[rose hawk]

nope

[signal robin]

thats why

[rose hawk]

why would that limit the event quests? They have always shown up and been accessible?

nowhere does it say you need to wipe or it will be necessary and or limit access to game content....

[signal robin]

Theyve announced several times that post 1.0 content will be locked behind at least 1 reset of your account

[rose hawk]

Why even do that, why not just reset everyone that didn't I would have preferred that over this, It feels like a scumbag move to limit players from content events that you promised would never need to wipe as seen in the picture.

[reef marlin]

Cuz then mfs would be doing the story missions with billions of gold

When you are starting out you arent susposed to be geared to the teeth

This isn't something new, it has been the case since 1.0 launched

[rose hawk]

Thats what im saying, why didnt they just wipe everyone for 1.0 instead of giving us a "choice" to not wipe only to be restricted on what we are able to participate in now.

[reef marlin]

Cuz maybe you dont wana wipe

[rose hawk]

I didn't want to wipe for 1.0, I wanted to keep my stuff but If they said you wouldn't be able to access future content then I would have wiped.

[reef marlin]

They did say it

[rose hawk]

They said you would need to wipe to experience the story, not future content and updates, those were still accessible from the time of 1.0 up until now.

[reef marlin]

When it comes to icebreaker we dont really know how its gona go down story wise

[cobalt lodge]

Wipe, skillless

[signal robin]

they did

Nikita mentioned it several times since 1.0 that all content after 1.0 would be locked

[rotund knot]

Anyone in OCE know if the server issues are fixed? I’m not home to check but want to know if I can finally play again when I get home?

[uncut obsidian]

ehh

go to sleep europe pls

[tender flume]

I can't turn in this modded kriss for gunsmith 11 i've done the wiki and looked through this server for a fix but I still can't turn it in

[supple nexus]

where are goons on shoreline

are they still at weather station?

[cedar sand]

If those future content and updates are story related, then it absolutely tracks that you’d need to reset to partake, they even said icebreaker will have a chapter like labyrinth does

[lofty pivot]

could anyone help my buddy just got tarkov and he can play the game but for some reaosn the game always crashes after a raid at the black screen it either crashes or takes like 20 mins to load and it just restarts the game. and now today he cant even launch the game from steam. Any advice?

[pine bison]

Have him verify his game files through stream, and if he's on a HDD swap to SSD for faster load times

[lapis jewel]

take the ammo out of the mag

[crimson juniper]

Working for me now, at least to load in

[signal robin]

im a little sad laby got locked behind 1.0

[north night]

can i get refund?

[rotund mason]

can anyone help? unable to log into raid as PMC. constantly getting ser connection lost. Have no issues playing as skav.

[cunning crane]

tarkov whats that?

[visual charm]

Is there no other way of getting a Labrys access keycard? I already did my one time use in the cultist circle and lost both raids where I was given 2 of them, am I cooked?

[gentle hare]

Kill tagilla, he have Labrys acces keycard sometimes.

But, you need to kill him 15 times, or more. because it's rare keycard.

[flint mango]

Do the story quest

[visual charm]

Which?

[flint mango]

https://escapefromtarkov.fandom.com/wiki/The_Labyrinth_(story_chapter)

Wait you said you were given 2 of them

You should have a barter on Jaeger

[visual charm]

I was given one from two other traders, maybe mechanic and therapist?

[flint mango]

Ah okay then you should do this

[tardy gulch]

This game is awesome, I have been falsely banned now for over 3 months and wait around 20 days before support answers

[visual charm]

How do I talk to the traders?

[flint mango]

On their menu there is a button up top of the screen

to Visit

[visual charm]

It's greyed out

[flint mango]

You haven't unlocked Jaeger?

[flint mango]

Go to Trading

[flint mango]

Can you screenshot the Labyrinth story questline

[calm breach]

Can anyone confirm if Aus connectivity has been fixed?

[reef marlin]

Jaeger has a barter

[tired violet]

email code never comes thru when im trying to login, what do i do

[exotic mirage]

Hello everybody, I know this been already mentioned before but I do need some help with this issue, I cannot get into a raid I saw most videos on how to fix the issue and it never helped.

[visual charm]

Where would I see that?

[visual charm]

At lvl 2?

[flint mango]

Tasks and then Story

The barter should be available at level 1

[visual charm]

I don't have story since I've had PVE since before the update

[flint mango]

Oh.

Then I'm afraid you must wipe your account to get new content

[visual charm]

That's bs

[flint mango]

It's the case unfortunately yeah, I was wondering why you couldn't talk to traders

The Labrys barter is only after progressing Labrys story quest

There's like a miniscule amount of chance Tagilla can drop it though

[reef marlin]

At least it's no biggie, you aren't that far and money/gear in pve is easy to get

[civic skiff]

Stuck on leaving raid, OCE.

Are servers bummed or will i be safe if i close and reopen

Servers fine

[flint mango]

Yeah common issue just alt f4 and launch again

[true cedar]

i just got booted wrong encrypt patterns again

[reef marlin]

Keep restarting until it works

[exotic mirage]

still need help

[arctic kestrel]

Morning Im trying to log in to my old Tarkov account and i can reset the pw fine however the code to verfie is not coming in any 1 know hhow to fix

[merry hemlock]

same for me, however the email that the code is trying to be sent to is my old email so i cannot actually get into the account to change the email address

[arctic kestrel]

I still have the old email account and am on it, its just not coming though but the pw reset does witch is confusing me like no tomorow as it seems to come from the same email.

ok update

i log in to the game and i t works just cant get o n web site to upgrade my account rip

[reef marlin]

Gotta email support for that one

[merry hemlock]

i have sent the email on Sunday of last week, i got a response on Wednesday, so i replied back thursday. now yet to hear back from them and its Saturday for me

[reef marlin]

They probably will ask if not already for bank statements

[merry hemlock]

so you reckon theyll want back statement when i bought the game back in 2020???

[reef marlin]

I mean your account could've been compromised, they can't know

They might also just not ask idk

[lofty ether]

I reset my pve profile to start playing the story and when it tries to put me in the raid it crashes everytime it gets to loading objects (90%) in the raid loading screen. I cannot switch back to my pvp profile because when I launch the app it always tries to put me into the first mission. I have verified, reset profile, reinstalled, nothing is letting me load into the raid or play pvp. Is this a known issue that has a fix?

[exotic mirage]

connection lost while getting into a raid..

[olive aspen]

how do i report someone in the discord for team killing me? is that a bannable offense here?

[lapis jewel]

youd have to get a clip of it happening for proof and then use #discord-mod-mail to give proof to mod team

[olive aspen]

ok @lapis jewel i sent in the proof with the clip from medal just now and a picture of his discord profile

[lapis jewel]

now just wait for a mod to respond through that dm and if the proof is good enough he should be punished

[lofty ether]

downgraded drivers and is working for now

[olive aspen]

thanks for the help

[polar otter]

Anyone has an idea on this ? So in the chapter ''The Ticket'' I went to lighthouse to the camp and got the note and the badge. I inspected the badge and did all unlocked conversations at the traders. But it seems the quest got stuck ? I have tried closing the game, clear cache, do another raid and see if there anything at the camp. Both the note and badge were not there. I extracted with the survived tag.

[reef marlin]

Did you read the note

[polar otter]

Well it seems I did not... I just inspected the badge but for some reason even mentioning the note I forgot to read it. FacePalm. Thank you verry much.

[little hatch]

if i buy arena on epic games can i link and play on my current bsg profile?

[rancid stag]

guys the new event task line hasnt appeared for me in pve
any ideas?

[flint mango]

Have you wipe after 1.0

[rancid stag]

negative sir

[flint mango]

You don't have access to storyline right?

[rancid stag]

correct

[flint mango]

I think you might have to for this event

[rancid stag]

thx a lot

[normal shore]

bruh i give up, when not even the ticket guys can solve my issue

[flint mango]

What are you having problems with?

[normal shore]

game completely freezing after extracting and i have to alt f4 and reopen

[cedar sand]

You likely have mip streaming still enabled in the config file and they disabled the setting in game, change the value from 1 to 0 in the settings.ini file

[normal shore]

did this

[normal shore]

also reinstalled the game, verified integrity, did manual paging file, reverter gpu drivers to older more stable ones, erased cache

[flint mango]

Whats your ram speed

[normal shore]

ddr4 32 gigs of 3200mhz

[cedar sand]

None of this is anything to do with your issue

Can you screenshot the config file please

[normal shore]

well support told me to do it

[flint mango]

Hmm yeah thats standard

[normal shore]

the .ini ?

[cedar sand]

Yes

[normal shore]

im at work rn, will send it later

[dense ore]

How to fix busy hands bug

[upper cloak]

does anyone know how i can get rid of tarkov ets only? its the old version i had from like 2022/2023 and i cant find a way to unistall it.

[bleak nest]

Yo guys, any Linux users here who play EFT on it? I am tired of Windows 11, and I want to switch to Linux completely. Considering that I have EFT on steam, I'm curious if the multiplayer part works on it as well

[slow sail]

I just got errored hard, the game crashed as i was loading into customs, i then restarted the game and tried to reconnect, then the game errored and i lost everything on my character including those 2 freaking boxes you need for the event quest.

so dumb

[reef marlin]

Care to mention the error that you got?

[slow sail]

it just said connection to server lost

[reef marlin]

Packet loss mayhaps

or high ping(?)

[slow sail]

no, it did it after i started the reconnect from the game crashing

it was in the middle of loading loot

im mostly just mad because now i have to go back into reserve and try to get those boxes again

[reef marlin]

Then you got a different error the first time?

[slow sail]

the game straight up crashed as I started to server load into customs. I then relaunched the game. It asked if I wanted to reconnect, I clicked on escape from tarkov, it started to load me back into the raid and then the screen faded to black and poped up with lost connection to server. Then it spit me back to the home screen. I then looked at my character and I had nothing on him. I went through my stash and the items where not there either.

the game robbed me

not the first time it has ever happend either, it has done this to me a few times before 1.0

[quaint crater]

Hello,

Did anybody ever face an issue with having "Server Connection Error", but ONLY as PMC? I cannot join PVP as PMC, only PVE. SCAV works fine.

It happens always, every time I try it & I tried everything to sort it out.

[hollow rapids]

hey team. i'm not getting verification codes to login to website. nothing coming in at all. any assistance?

[spiral hare]

hi,

try these things first #community-support message

[spiral hare]

i would check your interent and what servers you are trying to connect to in the launcher

[spiral hare]

you died

[quaint crater]

It's only as PMC though, which makes me severely doubt that my internet is an issue. Beyond that, I have 2 ISPs, I tried both, both possess the same issue.

As far as the servers, I have them on Automatic.

[reef marlin]

Test specific servers

[quaint crater]

Okay, will give it a go now.

[slow sail]

i didnt even get a chance to get into the server, it crashed while loading, i tried reconnecting and never got a chance to get to my character, its just dumb that I have to go through the another round of reserve just to get the items back that the game robbed me of. it wasnt any fault of mine, if i was playing and died then i wouldnt post this, but i didnt get a chance to play.

[quaint crater]

Same thing. I chose 4 European servers with the lowest ping.

Will try only 1 of them right now.

[spiral hare]

it happens occasionally, id make sure you are on servers with GOOD connection, and your internet itself is stable (including associated equipment)

[pine bison]

make sure you have the play on BSG servers box ticked when selecting a raid, if not you will be on local hosting an it can cause you to crash/load forever/ ect.

[quaint crater]

Not even 1 server works. It's only as PMC when trying to do a PVP.

[reef marlin]

Weirdge

[quaint crater]

Yeah, very.. I mean, I'd be fine if I could do SCAV runs without cooldown 😂
I'm just playing for fun, but this is making it unbearable.

[reef marlin]

Never heard of this one before idk

[steep beacon]

game crashes after loading out of each rade (infinite loading then stops responding) and same for opening hiedout

im on bsg servers

[bold jolt]

Anyone know a fix for this?

[main remnant]

w scav guys?

[exotic mirage]

I'm facing the same problem

still isn't able to play the game

[quaint crater]

Please let me know if you do find a solution for this.

I will do the same.

[exotic mirage]

I searched everywhere and did everything... no fix

I could only play scav lol

[quaint crater]

Same brother..

Nobody describes this particular issue.

[calm breach]

Ram issue?
I've a had few crashes cause it ran low on VRAM (even though mines set to 32gb VRAM - and got 32gb actual)

• check your event viewer

[lyric yarrow]

does anybody know how to fix this? its been happening to me a lot and more often than not the only way for me to be able to laucnh the game is to uninstall and reinstall battleye but even that doesnt work some of the time

its an issue that arose for me only recently

[cedar sand]

You need to allow an exception in your firewall and disable antivirus

[lyric yarrow]

for battleye?

[cedar sand]

Turn off smooth motion

[cedar sand]

For the game and launcher

[lyric yarrow]

okay ty

how do i go about that?

i think i got it

[bold jolt]

It’s my buddy and I don’t think so, he’s uninstalling and redownloading atm

[mild quail]

I have restarted my pc I have cleared cache and I have verified intergity

What do I do

I can't hear anything

[inner nebula]

@community-support, I want to reach you out, about my account that got hacked two days ago, the guy keeps playing on my account, and support team doesn't respond. Do I have to keep waiting until he bans my account, like do anyone in your team care about your users, that pay crazy money for your game?

Hello?

[alpine canyon]

we're all just players like you

we're not bsg

[inner nebula]

So I really just gotta wait until he does whatever he wants on my account?

How is that so that nobody has any contact with devs

neither ds server members, neither streamers

[mild quail]

Make a ticket by sending a email to battlestate explain your situation and they will help

[inner nebula]

almost 3 days went

I keep track of my account

he plays everyday on it

I'm known that support team respond around like a week or two

[mild quail]

Support email: [e-mail]

[inner nebula]

I already did man

[mild quail]

Then wait

[inner nebula]

Two times

[mild quail]

All u can do

is wait for them to respond

If u spam requests it gonna take longer

[inner nebula]

At least I want them to freeze my account so that this mf won't play on it

[cedar sand]

You can contact support at [e-mail]
no one in this server can help you

[rotund mason]

have you fixed the problem? because im having the same issue. Cant play game as a PMC only getting server connection lost.

[exotic mirage]

No.. I gave up

[rotund mason]

yeah, i have too. game is unplayable

[bold jolt]

what do you check for in event viewer?

[cedar sand]

@rotund mason @exotic mirage

??pagefile

[white steppe]

#community-support message

[exotic mirage]

Where can I get that

[calm breach]

should be marked as a "warning ⚠️" or an ❌ and filter sort by time he crashed -; under application should be

[cedar sand]

Read the guide I linked you to find out

[rotund mason]

ok thank you

[exotic mirage]

oh 1 sec

[cedar sand]

You have not followed it correctly

You have a "system managed" page file still

[exotic mirage]

I thought it was only needed for the SSD that had the game on

[cedar sand]

?

You need to remove the system managed page file

And set a manual page file of 32,000MB initial and 64,000MB maximum

As the guide instructs you to

[alpine canyon]

every time you email, you get put at the back of the queue btw so you need only email once and then wait

[inner nebula]

I've sent it in english and russian just in case (each one separately)

[alpine canyon]

well you got sent to the back of the queue with the second email

[gleaming umbra]

streets overheating bug has now became no longer just streets had it only today on reserve and shoreline had it on streets every raid for the last 200 hours of playtime

[exotic mirage]

just tried it, still same problem

[cedar sand]

This can be caused by incorrect system clock

[cedar sand]

Show your page file settings again, did you restart your system?

[exotic mirage]

yessir

[gleaming umbra]

thank you ill try to synchronize the clock

[cedar sand]

All of it please.

[cedar sand]

Why did you set 3?

You were not told to create 3 page files

[exotic mirage]

I leave the D and E on system managed right?

[cedar sand]

No

Select "No paging file"

And then create one page file for 32GB-64GB on an SSD

You are doing everything except what the guide says to do

[vocal rivet]

Man my PC keeps freezing occasionally while trying to play tarkov... am I cooked? GPU drivers have recently been updated, drives seem fine and RAM doesn't report issues

[rotund mason]

yeah i just tried it as well and it didnt work.

[reef marlin]

Run ddu and check again

[vocal rivet]

Ain't that a dosage test for inhalers?

[reef marlin]

-__-

Google ddu bro

[vocal rivet]

Ah. Googled the wrong DDU, I'll try

[nimble tulip]

Having some Trouble installing the game i will hit Install and i won't get anything even a Loading bar

[scenic rune]

is there a way to change my region to LATAM, i live on Latam but i purchased the game when latam region was not even out

[cedar sand]

No

LATAM pricing is only available to new LATAM users, you cannot swap to it

[exotic mirage]

still doesn't work..

[scenic rune]

I mean, my IP is from Mexico. BSG should let people who live in the LATAM region downgrade their game region, but I guess I can’t change my region to LATAM… yet somehow I can change it to Europe, lmao

[cedar sand]

You can upgrade to Europe because it is a globally unlocked game edition, meaning you are buying the ability to launch the game from anywhere in the world, it's also more expensive, BSG has already made it very clear that downgrading game editions to other regions is not possible, you can read more here: https://www.escapefromtarkov.com/support/knowledge/520

[scenic rune]

LOL even that link sents me to the latam FAQ

[cedar sand]

Yes I literally linked you to it?

I sent you the link to the LATAM FAQ

[scenic rune]

but i dont want to buy tarkov, arena and pve again but still thx

[cedar sand]

Then you can't use LATAM region

[nimble tulip]

Having some Trouble installing the game i will hit Install and i won't get anything even a Loading bar is there any chance someone could help me ?

[cedar sand]

Run the launcher as administrator and then wait after clicking install, don't close the launcher, it needs time to start

[nimble tulip]

cool will try that

[rotund mason]

i changed the page file size to 32000 to 64000 and still cant get into a raid as a PMC but i can as a skav

[cedar sand]

Screenshot your pagefile settings please

[cedar sand]

You can’t have two of them

Set one drive to No paging file

[nimble tulip]

Still not Installing

[rotund mason]

i swapped the D drive to no paging file and the game still wont let me in a raid

[cedar sand]

Then I couldn’t say, of the thousands of times people get server connection lost on loading a raid it’s usually always ram related, page file fixes that, you guys would be the first I’ve seen in 5 years where that wasn’t the case, open a support ticket

[cedar sand]

If you have a VPN or anything running that could block it like an antivirus disable it

[rotund mason]

yeah i already started a ticket and waiting on a response. and the vpn is disabled.

but i get in game no problem as skav its just going in kitted.

[earnest knot]

does anybody know why i can't download tarkov i dont have the steam version and every time i try to download it just says repair game files?

[dapper tapir]

i need Help

[cedar sand]

https://www.escapefromtarkov.com/support/knowledge/453

[dry wadi]

hello my friends have good pc 7800x3d but he every game end take black screen how fix this problem my 2 friends have same problem ı think is game problem

[cedar sand]

In the settings.ini file change the mipstreaming option from true to false and save it

[dapper tapir]

I tried this too, but no.

[cedar sand]

Then you’ll need to contact support, that post is the known fixes for checksum error

[dry wadi]

whats mipstreaming can you sen image pls

[cedar sand]

An image isn’t going to help you

It’s a line of text in your settings.ini file

[dry wadi]

which one

[cedar sand]

Not in game

In the settings.ini file

As I’ve told you

[earnest knot]

how do i fix the repair game files while downloading problem?

[cedar sand]

By clicking the repair button and letting the launcher repair the game

[dry wadi]

i cant find

[earnest knot]

it repairs the game multiple times and does nothing

and it also takes like an hour each time

[cedar sand]

That's not where .ini files are saved

[dry wadi]

which one

[cedar sand]

Press the Windows key and the R key on your keyboard to open a run window
Type %appdata%
Open the folder titled Battlestate Games > Escape From Tarkov > Settings
Open the Graphics.ini file and change the "MipStreaming" setting from true to false

[dry wadi]

thank you so much

[dapper tapir]

ok try Thank you so much for your answer

[nimble tulip]

Still nothing

it will create the folder and thats it

[near bough]

I keep getting backend error 1000 profile not saved or whatever, I've run both local and BSG servers and it happened both times, does anyone know of any fix? I googled some stuff but it doesnt seem to have fixed anything

really frustrating because I stashed the two radar boxes for event on woods and turned in a tank battery to BTR both times and both times its like it never happened

[wispy burrow]

what am i doing wrong

nvm

[near bough]

you are missing the eye cup for the optic

[wispy burrow]

nah i got it i had the wrong barrel

i didnt even need that lmao

[near bough]

bump

[near bough]

figured it out

[neon panther]

new to the game, anybody got any videos i could watch to learn?

[winter bear]

when i play as a scav with a friend everytime my game crashes while loading in but solo i have no issue loading in if anyone has a solution to this i would be greatfull

[vagrant patrol]

I'm dealing with this as well. Reinstalled last night for the first time in like 3 years. Scav loads in no problem, "Server connection lost" on all PMC runs after it looks like i'm about to spawn in

[quaint crater]

Same issue, this did nothing for me either. Very stupid issue as SCAV works and PMC does not, lol.

[quaint crater]

Same.

Shame, game is fun, but quite a lot of issues that I've encountered. I'll keep trying to sort it out.

[vagrant patrol]

i messed with some various changes based on googling last night, MTU changes, disabling ipv6 (my router doesn't use it anyway), run launcher/game as admin, lowered graphics settings, etc... nothing worked

[quaint crater]

I did everything you did as well.

I even added Firewall & AV exclusions just for the sake of it. Nothing.

Even tried a different ISP since I got 2, no luck.

[vagrant patrol]

just tried setting page file to 64000 (I have 64gb of RAM), didn't work either

[rotund mason]

yeah i tried that as well.

[vagrant patrol]

9800X3D, 64GB DDR5-6400, RTX 5080, 4TB 990 Pro... and it won't run. yay

[quaint crater]

HIghly doubt it's anything PC/Network from our side as SCAV runs more than fine. Matter of fact, not once have I had this show up when playing as SCAV.

[vagrant patrol]

yeah i've ran scav 100% on like 5 or so raids

pve PMC loaded fine, as I would expect as well

[quaint crater]

Likewise. The PVP gets loaded, the second I am supposed to drop in, error.

Well, let me know if you guys manage to resolve it. I will too.

[vagrant patrol]

Will do

[viscid axle]

is arena loading issues related to performance? cause normal tarkov i run fine but for some reason its like 4/10 arena games i load into, its either like 1 min+ late or i load for like 2 seconds then it says "anticheat failed to connect" or something similar

[wicked shadow]

is there a common fix for the game error coding and crashing very often during matchmaking

[exotic mirage]

Yeah.. I did everything in the pagefile guide and even reinstalled the game, still no progress

[shut whale]

arena not syncing with pve... says i cant transfer because i havent beat to great heights part 1.... but i have and can transfer to pvp... but it wont let me even beat the challenge at all for pve

[reef marlin]

Show your ref quests for pve and from arena side

[quaint needle]

Is anyone having issues with the hideout? I've got all the required items to upgrade certain parts but the game is failing to reconigse I've got those items in my stash

[crude patrol]

Send a screenshot in #screenshots

[crude patrol]

Is your electric drill FIR (Found in Raid)?

Yeah

Those two aren't found in raid, you need to get them specifically in raid.

Thats why it has the little checkmark in the bottom right

[quaint needle]

Ahh hideout items are FIR now? Been a while since I've played so they never used to be

[crude patrol]

Some are, yeah.

[quaint needle]

Cheers for the quick response

[crude patrol]

Np man

[arctic kestrel]

any 1 else having the problem they are not getting any insurance back but a compas ? when you insure every thing

[acoustic rain]

is there a way to turn off the UI in the gunsmith?

weapon build menu*

[acoustic rain]

something doesn't seem right there. not seen that before

[unique kettle]

Yes, the checkboxes at the top of the screen, plus you can hide the stats window by he arrow next to it

[acoustic rain]

cheers :)

[sick shadow]

does anyone had a problem where you dont have a dialog for tour story chapter quest when you need to give 5 dog tags to prapor for unlocking reserve?

[next moon]

My game is suddenly super buggy and slow. Traders don't load, long loading times, errors when doing pretty much anything, flea not working. I've tried reinstalling the game but the problem is still here. If anyone knows solution, please help🙏

[hidden zenith]

It has been a while but I had a chance to drop in and DDU delete Nvidia/Amd/Intel drivers and do clean install of new AMD drivers. Still crashing intermittently almost every single match. Any further tips ?

[acoustic rain]

so... I managed to double up on headsets...

Does that actually make me hear faster or some shit

[true cedar]

"unable to connect to the game"

anyone else?

[pine bison]

??headsets

[white steppe]

https://cdn.discordapp.com/attachments/523438319929917441/1496215841258340514/TarkovEarChart4kNoPrice.png?ex=69e91316&is=69e7c196&hm=37b10fc6dcc1780c14f2d5ebd872cf5734b9e66ddfaf7f537e4e00df2156a601&

[pine bison]

^

[acoustic rain]

look at the image. notice how I have 2 headsets over the top of eachother

[placid loom]

the headset in helmet is the one active

[coarse river]

Hi everyone, can anyone help me out? I hasn't been able to log into my Battlestate account for almost two weeks now. The verification code is not arriving to my Gmail address. I keep spamming emails to them, but nothing. Their support is nonexistent. Is there any way you guys can help me?

[signal robin]

Do not spam support tickets/emails as it only puts you at the back of the line in terms of being helped

[coarse river]

It feels like I've been pushed to the bottom of the waiting list anyway, since it's been almost two weeks 🙂 So you're telling me I just have to wait? I registered a new account with a different email under the exact same domain, and the code arrives instantly. This is honestly unbelievable.

[shadow flower]

Hello fellas. I just got the game and my loading in time is usually 5-8 minutes. Most of this time is spent loading in the map and objects. I have 20 gb of ram. Do I need more ram for this issue? The game runs fine when I load in.

[strange pivot]

hi im not sure if this is the right place to mention this but ive tried using the arena report a bug to report that im missing content from my unheard edition such as my cultist jacket in arena but every time i try to submit the report it gives me an error

[cedar sand]

64GB RAM is recommended, if you have less than that you should set a manual page file by following this guide below

??pagefile

[white steppe]

#community-support message

[cedar sand]

You only get one ticket per day

[coarse river]

Hi everyone, can anyone help me out? I hasn't been able to log into my Battlestate account for almost two weeks now. The verification code is not arriving to my Gmail address. I keep spamming emails to them, but nothing. Their support is nonexistent. Is there any way you guys can help me?

[cedar sand]

No. No one here can help you.

Do not send multiple emails, that’s why you aren’t getting a response.

[strange pivot]

ive never tried submitting one before its given me a error every time tried the past 3 days not 1 has worked for me even the website wouldnt let me but good to know ty ig ill try again tomorrow and screenshot the error

[cedar sand]

What is the error?

[cunning coyote]

Two of my friends are currently soft locked in larbys. Toxic puddle and fire rooms. THey did their challenge to unlock the doors and they cannot open the rooms to leave. They believe to be soft locked. Is there a bug going around in Labyrinth?

[cedar sand]

Just do it now and show it

[coarse river]

Mmmh, ok, I'll stop sending emails, but it's still a terrible service anyway.

[strange pivot]

error 0 i think usually

[cedar sand]

When you send an additional mail you put yourself at the back of the queue

[cedar sand]

Take a screenshot

[coarse river]

Ok then, I'll wait. Thx man

[cedar sand]

Clear your launcher cache and run it as administrator

[strange pivot]

ty i will try that

[cunning coyote]

@cedar sand Pardon my ping and the interruption, but is there anything you might know about this issue?

[cedar sand]

Just sounds like they don’t know how to complete their puzzle and leave

[cunning coyote]

Im watching them right now on discord, they bruned the locks off and the doors only say breach

[cedar sand]

Okay, I can’t do anything about that

[cunning coyote]

ok, was just checking

[cedar sand]

Open a bug report

[cunning coyote]

will let them know

[strange pivot]

sadly i still get that same error but im guessing that might be from having tried to post one today i can try tomorrow and see if i still get the error

[cedar sand]

That error is not what it says when you can’t open another ticket

[spiral hare]

haven’t had any issues, best bet is to Alt F4 their game, and try to come back in see if it resets stuff

kinda like when everything you kill starts walking in place and you have to alt f4 for them to fall over dead to loot

worth a shot if you don’t have any other option

[strange pivot]

ah i see is there anything else i can try to fix it? or should i try to report my issue another way not via the launcher?

[cedar sand]

Redownload the launcher, your error points to your files being corrupted and they are unable to authenticate your request to open a ticket

[strange pivot]

i will try that immediately tyvm

[plush finch]

I am lvl 30 in arena and lvl 29 in normal eft with around 150k exp apart is that normal or should they not be the same?

[strange pivot]

alright so i deleted all my files for the games and the launcher installed it fresh and still have the same error

the only way it can get any more of a clean install is if i reinstall my entire windows which i shouldnt have to do just to submit a bug report

[strange pivot]

nvm i figured it out ty i used the website to submit my report i didnt realize it kept signing me out on the website so the support option wasnt showing up

[rotund ether]

I lag every time I shoot, would anyone know how to fix that?

[cedar sand]

AMD GPU?

[rotund ether]

yep

[cedar sand]

The fix is pinned

[rotund ether]

thank you, everyone ive played with thought it was a settings issue

[real trench]

yo i did all the quests that lead up to against the conscience part 1 but it aint showing up at all

[spiral hare]

you’re probably missing something

check the wiki for all requirements and task prerequisites

[real trench]

thats the thing though I did all the required tasks already

I can screen shot the tasks i've completed if that helps

[spiral hare]

ohhh. i looked at the task. just wait. i’m pretty sure this task just comes late for some reason assuming you have done everything like create a distraction. it happened to me at least

[real trench]

ah so i just gotta wait? alrighty then cause I was kinda tweaking out cause I just sat their like tf? i did everything joe rogan asked of me

[cedar sand]

It is given by Fence, not Ref, by the way

[real trench]

wdym?

[cedar sand]

The task is from Fence, not Ref

[real trench]

you right ty i guess the wiki didnt show that part

[cedar sand]

It does…

[real trench]

I guess i missed it then

ty for y'alls help though

[spiral hare]

still delayed for me

[grave edge]

guys im getting error Failed to download "/eft/client/live/distribs/1.0.4.6.44802_6e899c7c-ebac-4d15-bc4b-fa6e26901e03/Client.1.0.4.6.44802.zip"

Error: 0 how do i fix

[spiral hare]

reset game

[grave edge]

i tried reinstalling launcher and unstalled game

[signal robin]

just keep trying

[grave edge]

it only works when i use vpn

but my speed is slow

[signal robin]

well tarkov likely wont play thru a vpn so thatll be another issue

[jovial brook]

Any idea how much pagefile should i set for tarkov for 16gb ram?If i make it system managed it uses 30gb of pagefile but only 3-4gb of my actual ram.

[cedar sand]

Follow the guide, do not use system managed

??pagefile

[white steppe]

#community-support message

[jovial brook]

Thanks!

[frozen turtle]

Anybody know a fix as to why my fps drops to single digits when loading into a raid but plays perfectly fine in the menus and in game?
This lowered fps makes my loading screens like 10-15minutes long and i spawn in around 10mins late.
I've cleared cache and shut down all unesseccary programs and am never over 50% ram usage or anything else, no spikes.

[cedar sand]

How much RAM do you have?

[frozen turtle]

32Gb

[cedar sand]

??pagefile

[white steppe]

#community-support message

[cedar sand]

Follow this guide please

[jovial briar]

Is there ANYTHING I am missing for Gunsmith 18? I've checked over and over but it doesnt want to be given over

Ok apparently it isnt less than 5kgs

[frozen turtle]

Maybe empty mag 🙂

[jovial briar]

XDDD Aaaaah didnt notice it took one of my own, thanks!

[shut whale]

im away rn but i have to great heights part 1 open on pve and on arena i have to great heights part 4 open

[shut whale]

pve not syncing compted to great heights to arena?

[frozen turtle]

Does leaving lightkeeper transponder in stash allow me to kill Zryachy without it getting decoded? finding multiple outdated answers on google and reddit

[cedar sand]

No it does not

[frozen turtle]

Alright, gotta wait until im ready to prestige then

thanks

[cedar sand]

That is the PVP quest, not PVE

The PVE one is the one above that

[languid star]

Anyone seen the ticket get bugged at the The price of Independence quest. I have completed all tasks for the btr driver but I am unable to continue to story quest

[shut whale]

oh its diffrent to unlock trading between? i gotta get pve one?

no it says compete to great heights part 3 on arena side whn i go to trade though

[spark ocean]

support?

[cedar sand]

If you want to unlock it for PVE you need the PVE task completion

[shut whale]

im blind thx

[karmic plaza]

Hey, I'm new here, but I'm hoping to get some help with an issue that I've been having with the Batya quest.

Long story short, I've been stuck at the point in the mission where I need to craft the audio tapes from Moreman's phone. The thing is, I have all the materials/items from the squad, but the game doesn't give me the crafting recipes to actually make the audiotapes.

This is what it looks like when I'm at the Workbench/looking at the items put together.

Any advice would be greatly appreciated.

[proper kite]

Hey im new here and need assistance.

[cedar sand]

With?

[sleek vortex]

have a question if anyone can answer. i have access to all beginner channels but all the regular tarkov channels are locked off

have i gotten banned? i rarely even join this discord

[cedar sand]

And now?

[sleek vortex]

thank you

[normal shore]

where is it

the config.ini

[willow fox]

Does anyone know how to do the VC invite thing?

[fringe basin]

anytime i change my window setting away from fullscreen my game crashes, anyone experienced this before?
I just get "it appears the game terminated with an error"

[fringe basin]

Reinstall worked

[reef marlin]

You have to listen to them

[bleak sundial]

Hi guys, is there anyone who might be able to help me?I play PVP and my Ref Reputation is not synchronizing with my arena rep. and i'm also not seeing the 20% exp buff from owning the unheard edition. is this bugged or am I unlucky?

[signal robin]

There is no exp bonus from unheard yet

[bleak sundial]

alright! that's 1 of my supposed issues sorted. thank you!

[karmic plaza]

I’ve listened to all the audio tapes/read all the notes. Still nothing.

I can’t create the Moreman tapes.

[pine bison]

hop on arena go to the services tab of your traders an set it to your pvp profile

[alpine canyon]

Thats just where you send the items to, it does not change which profile gets synced

[pine bison]

ahh i thought you fully changed it there

[alpine canyon]

Nop

[reef marlin]

Weirdge

[sacred elk]

Did BSG say when they're adding in the GPS in game

[tacit shoal]

still landing there

[flint mango]

Yeah it's planned

[bleak sundial]

still nothing

is there a way i can create a ticket for support or anything? i played enough arena and don't want to play more

my arena rep is 1.21 and my tarkov pvp rep for ref is 1.01

[reef marlin]

@bleak sundial Did you try playing an arena match and see if it syncs

[bleak sundial]

yea it doesn't sync. it stays 0.2 behind arena rep

[reef marlin]

Idk then marine

Do some more dailies

[cedar sand]

EFT to Arena sync doesn’t mean everything will be matched across both games, it just means that progression earned in Arena is transferred to EFT

[dry wadi]

Hello i want the report cheater

i have clip

[cedar sand]

Click the icon next to their name and press suspected cheat use

[dry wadi]

but i have clip

[cedar sand]

There is no way of reporting people with clips

You need to report them in game

[quaint aspen]

anyone else having issues with tasks? i do not have the new task line for Peacekeeper. and not sure what i have to do to trigger it. any help would be greatly appreciated.

[cedar sand]

Which taskline? And PVP or PVE?

[quaint aspen]

@cedar sand No Smoke Without Fire PVE im lvl 47. i did not reset after 1.0 due to not playing the game much and already being lvl 40 already.

[normal shore]

after changing the mipstreaming to false it seems to have fixed it

game still freezes after extracting but it comes back after a few seconds

[cedar sand]

That’s why you don’t have it

[quaint aspen]

it is stricly stuck behind resetting? so the only way to get to icebreaker is if you reset? @cedar sand

[cedar sand]

Yes. It’s part of the story.

You can’t access the story.

[quaint aspen]

so its not even worth playing unless you reset. because you wont be able to get in to that map. thats kinda shitty. but oh well i guess.

[cedar sand]

If you want to access new content post 1.0 then you should have reset your account.

[flint mango]

It's worth to reset for brother

You'll be able to access Icebreaker plus finally do an ending

[dusk ice]

Hello, i want to escape via the lightkeeper route in the story. My friend did it but he gave the case to prapor and immedietly unlocked lightkeeper that way. I kept the case. Am i able to unlock it as easy or do i have to do it the normal way with all the grindy quests and stuff?

[cedar sand]

You must complete the Mechanic taskline

[unique kettle]

Chek, do you have it confirmed that LK isn't unlocked on the ||Debtor|| path then?

[dusk ice]

All mechanic quests or?

[unique kettle]

You can also get Network Provider sooner than normal via the Batya story chapter, as you can see on https://escapefromtarkov.fandom.com/wiki/Network_Provider_-_Part_1#Requirements

[dusk ice]

Ahhh nice ill do that then, thank you

[cedar sand]

Network provider is the Mechanic taskline

[terse trail]

anyone having a update mismatch error? i have reinstalled the game deleted app data, integrity check, reset router, cleared cache

[astral thunder]

is anyones tarkov arena great heights part 4 quest also not working?

[stark verge]

Hi, every time I leave a raid, it gets stuck loading for minutes on a black screen with the game version in the bottom left corner, or the game crashes. Does anyone have a solution? This didn't happen before; it only started after reinstalling the game today.

[vocal rivet]

Unfortunately this issue persists, only with tarkov. Drivers are up to date, ddu has been run, updates have been done, is there any known way to stop this from happening?

[cedar sand]

How much RAM do you have?

[cedar sand]

Press the Windows key and the R key on your keyboard to open a run window
Type %appdata%
Open the folder titled Battlestate Games > Escape From Tarkov > Settings
Open the Graphics.ini file and change the "MipStreaming" setting from true to false

[karmic plaza]

Any ideas?

[vocal rivet]

Let me check but essentially I have 4 sticks DDR4 Corsair Vengeance saying 16 GB(2x8GB)

[reef marlin]

When you are searching to craft the tapes, dont type anything in the box

[cedar sand]

??pagefile Follow the guide below

[white steppe]

#community-support message

[karmic plaza]

I’ve looked through all the recipes with nothing typed in. No luck.

[reef marlin]

Maybe quest is cooked

Or you forgor something

[vocal rivet]

Followed the guide, will check back, thank you!

[pallid basin]

uhm what da hell vrooo

this weekly isnt possible LMAO

[stark verge]

thanks so much

[vocal rivet]

isn't that the regular underbarrel grenade launcher grenade for AK weapons?

[pallid basin]

i have 16 vogs from partisan and they are not FIR, ammo taken out of raid isnt FIR apperently

i guess its just a bugged quest

[vocal rivet]

I forgot they changed that

[pallid basin]

yup

im cooked gg

nah jk but getting PK lvl 4 is gonna be so aids

[stone dome]

authentication email(gmail) wont recieved i tried everything and doesnt work but my other account(naver mail) works i did filters and stuff but im still stuck

[inland flint]

Im not sure if this is the correct page to ask about stuff but when wipable characters come and all that how will the prestige system work will it be across the whole account or only on the wipe characters?

[crude raptor]

Hi i wnet to uninstall the game and it would only let me uninstall the launcher, now that ive done that i cant find the files for EFT and arena, i tried reinstalling the launcher but with no luck any advice?

[ionic swift]

anyone know why my friend cant hand over any guns for the tour story line doesnt give him the dialog anyone know how to fix it?

[stone dome]

he have to wipe his account its sad but its true

[ionic swift]

you being serious lol

[stone dome]

I misunderstood with other quests sorry

[lusty copper]

does he have all required guns when trying to turn them in

as far as i know u cant do it 1 by 1 you have to have all of them collected when you talk to him via visiting

[old owl]

Hello, my EFT account has been hacked and I'm trying to contact support. How can I get it back? Please, help

[cedar sand]

??support

[white steppe]

[e-mail]

[viral olive]

G: doesnt exist. anymore at least, this was an old drive i had to remove. when i reinstalled both tarkov and the launcher, this error appeared and i cannot make it go away despite reinstalling both

help.

[hollow oracle]

idk if this is a place for tech help but I had this problem, I resolved it, and then now it just boots me into the a plain screen with the background and no loading buffer. The only thing there is the version at the bottom left. Someone help?

i verified integrity

i manually deleted the cefcache

and before the plain background, it booted me into the loading profile data screen with a buffer, but it was stuck there forever

i am currently also running another integrity check

[spiral hare]

well looking at this is says it’s blocked by norton etc. so i’d suggest either disabling norton or white listing tarkov stuff however you might do that. there is a longggg history of tarkov not being kind with programs like that

[spiral hare]

i’m guessing it got removed from some folder that it was supposed to get added back to, but it maybe made a new folder for it instead of going back to the original steam folder, and maybe it’s trying to find the game in the old folder that no longer has the game but honestly idk how any of that works and i’m hoping i’m so wrong someone ego corrects me

[hollow oracle]

f that I just uninstalled it and lowkey I am still getting the background screen

Uninstalled Norton btw

[viral olive]

i mean that's pretty much what happened, i dont understand though how when the drive got disconnected, the game still kept looking in temp

someone please take them up on the offer and ego correct us so i dont lose my damn mind

[hollow oracle]

And also, as soon as I load into tarky I lose connection to my WiFi I have no clue

It’s the weirdest stuff

It was working fine yesterday I didn’t install anything didn’t do anything

I can load into arena though just fine

[spiral hare]

yeah that sounds like something systematic so basically norton anti-make your computer work properly software

get RID of it

[hollow oracle]

Yup I completely uninstalled Norton

same stuff

[spiral hare]

probably a folder somewhere needs to be located and removed, or the game moved into it. i’m not exactly sure, i wonder if steam support would be of any help???

[spiral hare]

maybe google more or if you’re very patient fresh windows install

[hollow oracle]

Preesh

[mossy wind]

yall is there anything I can do to fix the email code not coming through? I reached out to support and heard back after a day, but it has now been over a week and I have heard nothing back. I am at a loss at this point

I've tried using a VPN, using my phone, using a different computer, everything under the sun and still nothing for over a week.

[spiral hare]

#community-support message

try these steps first

[mossy wind]

I've unfortunately done every single one of those

Multiple times even

Had this issue back in 2021 when I bought EOD, and support got back to me within an hour and it was fixed. Not sure what to do.

[spiral hare]

i think you need to continue to be patient with support unfortunately

[mossy wind]

That's what I've heard, just wanted to see if anyone else had any input I suppose.

[spiral hare]

yeah you basically follow the pin or contact support unfortunately. i’m sure it sucks, hope it gets resolved soon!!

[mossy wind]

Does suck for sure, been years since I played and planned my whole day out to jump back in lol

[spiral hare]

rip… well it’s worth it. despite these weird issues. do you have a strange email? or live in a strange place or have weird like weird internet or something lol

[mossy wind]

Nope, just a regular ol gmail account LMAO

Smack dab in the west of the US

Comcast internet too, makes no sense

[spiral hare]

bizarre

[mossy wind]

Super infuriating too cause I want to play the damn game

My dumbass didn't turn on the other 2FA option so I guess its partly my fault

[spiral hare]

i’ve always used email because i’ve never had good luck with other external apps i’ve fortunately never had issues

[mossy wind]

I just find it so strange it is even happening. Like bro I even tried to login at my fucking work office and still nothing. Part of me thinks maybe BSG flagged my account? Like idk at this point

would be awesome if support responded lol

[acoustic spire]

Hello

How is it possible to have 2 settings on the same keybind? For example, sprinting [shift] and holding the breath when aiming also [shift]?

[cunning coyote]

Are we gonna get our stuff back? I didnt make it to exfil before the update started

[past egret]

how do you see ur usec clothing if ur a bear, i have unheard

[reef marlin]

Brother the game isnt even on

[valid salmon]

is there a way to pay to upgrade a friends edition?

[ionic swift]

dunno if you can do it yet

[past egret]

yeah, when you go to buy a new version you can select the gift option, it sends you a email code that your friend can input to get the gift

[stiff trout]

Anyone know why I can’t go into a raid every time I try to always says server connection lost it’s fine for scaf but raid don’t work

[barren nimbus]

Yo how to update EFT on steam

Can’t update it but the game say it has

[sick jasper]

you have to wait until the servers are back up, then it will give you the patch to properly update and play

will probably be in an hour or so

[barren nimbus]

All the ASI servers shut down alr?

[sick jasper]

the whole tarkov is shut down for an update that started 3 hours ago.

[barren nimbus]

Ohhh ok

[sick jasper]

stated to take 4-6 hours for it to come back online

[barren nimbus]

I understand now thanks for telling me that

[fickle magnet]

Hey Guys
I recently reset my PvE and now i'm trying to max Ref. But when i switch to Arena, there are no Quests for PvE Mode. Is this a Bug?
In the Maingame (PvE) i have the quests Professional Fitness and Arena Business but it does not show up in Arena.
Is there a known solution or a workaround for this?

[fleet apex]

To great heights isn’t appearing in my ref quests? I completed part 1 of skiers, is this a common bug and if so anybody have tips for a fix?

[feral shell]

in arena?

ive found that restarting the game helps sometimes

[fickle magnet]

tried that multiple times, did not work for me.

[dusty sail]

My game crashes every time i tab out or change my screenmode to borderless anyone know how to fix ?

[ember meteor]

any 1 els cant log in to there website profile?

[dusty sail]

If anyone else having this issue turn try turning off smooth motion in Nvidia app fixed the issue this update clearly broke it

[fleet apex]

In base Tarkov, But everything I’ve tried doesn’t work

[feral shell]

does anyone elses game freeze when looting and then get sent back to lobby because of high packet loss or is that just me

right after this update it keeps happening

[clever pagoda]

seems they broke something this update

[flint mango]

Yeah I had that issue, I just changed servers and it disappeared

[versed fox]

Question Anyone able Help I just Prestiged... and my Stash went from MAX upgrade to not having it now??

[wise umbra]

Hi, I'm having a problem with this mission. I won three in a row by paying 1 million, and I made sure I paid, but the mission isn't giving me the next one. It's like it disappears, and it asks me to pay again (another 1 million), and it just keeps loading like a roulette wheel that freezes. Is anyone else experiencing this? I can't continue with the main missions if they don't fix this bug.

[teal locust]

drip out part 2 is already done, why cant i buy it?

[chrome matrix]

the variable scopes are blurry again, with dlss on

[reef marlin]

Restart game

[teal locust]

It been done since 2025 late december, its an issue related to Unheard being able to mix match beetween both BEAR and USEC clothes this update

[reef marlin]

Big F

[teal locust]

And i dont know if its because BEAR and USEC get different drip out quests relaated to these clothings

And BSG looked this over

or if this is intended for faction ONLY no matter your edition

Or could be because i did drip out pt 2 long before the update

[versed fox]

Anyone Else having this issue with heir Max Stash after Prestigeing?? I just Prestiged and my Max Stash it just "Gone" Shows it on the website i had it for a year and now its just not in game??

[cedar sand]

Sounds like the sort of thing you should be opening a ticket for

[graceful egret]

After doing prestige 4 I didn't get Alpha armband. Support told me I didn't buy the game in 2017, but as far as I know it was issued to everyone who created an account back then and I did create my account in April 2017. I had it since I bought the game in 2021. Did BSG change rules who gets it?

[cedar sand]

Idk why you’d ask this here when support already gave you an answer

Even if I say to you that you should get it that doesn’t change the fact that you don’t and BSG aren’t giving you it

[graceful egret]

I asked, because maybe someone else also have had this issue and it was already clarified? It takes some time for support to respond, so I asked community for similar experience

[cedar sand]

No one here can change supports reply to you

[graceful egret]

And I didn't ask for such thing. I asked if anyone knows if BSG changed the rules to who gets the armband. That's it.

[cedar sand]

You should ask BSG yourself

[graceful egret]

Btw to what degree is wiki information reliable? BSG does monitor it or just supports?

[cedar sand]

This channel is for asking for solutions to issues that are known by the playerbase, like client instability, connection issues or general help with installation etc, no one here can give you additional information regarding BSG’s policy for the alpha armband and no one here can undo their decision or actions

[cedar sand]

The wiki is run by players

What I’m telling you is that your question is being asked in the wrong place, if you are upset about your armband please direct that toward support and discuss it with them, we can’t help you in any way

[buoyant heron]

Why were the winter camo skins removed from the game

[cedar sand]

As with what I just said above, if you think something was removed and you’re upset by it, contact support

[silent moss]

EOD rewards and unlocks persist when upgrading to Unheard?

[cedar sand]

Yes

[devout sequoia]

Hey all, Im trying to buy the pve expansion but whatever client they use to charge for transactions is giving me the attached SS message, but im not recieving the "test transaction" in my bank. any advice?

I would buy it through steam but i bought the base game from BSG launcher..

[cedar sand]

Contact Xsolla.

[devout sequoia]

👍

[silent moss]

so my account will still be EOD + unheard after? like ingame icon and stuff

[next fiber]

Are the raid timers ever going to go back to normal? I.e 45 minutes woods, shoreline, etc?

[cedar sand]

Yes, you can select which one you want to use

[odd tundra]

interesting lol

[cedar sand]

Known issue with today's update

Not all that interesting, it'll be fixed

[odd tundra]

Alright

[floral pewter]

My EFT account has been temporarily disabled for security reasons and I haven’t gotten a response from email support in over a week. I can’t log into the website or launcher at all. Is there any moderator or support staff that can help escalate this?

[cobalt grail]

Does anyone know of a fix for the Blue Fire Storyline bug..?

[cedar sand]

No, support is only provided via email.

[floral pewter]

Thank you, Is there normally like a timeframe on how long it would take for a response?

[cedar sand]

No, an ETA cannot be given

[floral pewter]

Alright sounds good, thank you

[devout sequoia]

i figured it out with them thank you for your quick reply!

[thin vigil]

@sudden helm spam joining and holding a spot with no mic

[fossil spear]

everytime i load into scav with my friends i get disconnected on 100% loading cache, doesnt crash my game but gives me an error it gets so anoyying i couldnt scav with my friends but it lets me be able to scav alone, when i play pmc and when i play with my friends it works perfectly fine, but i dont know why i cant scav with em, i cleared my cache, i uninstalled my game and reinstalled it and no fixes i even switched my ram stick to my other and its still has the same issue, so i changed my ram back i feel like its something with tarkov itself idk if the icebreaker patch will fix it im kinda desperate to get this fixed

ive also been loading much later than my friends which is sooo anoyying i hate it, i would like to know any fixes

[cedar sand]

??pagefile

[white steppe]

#community-support message

[silk charm]

if there is no more wipes does everyone sut hae good loot how do the new players compete?

[fossil spear]

does it also affect on how late i join into raids, even set my region to the lowest ping but i still get delayed joins,even join much later then my friends

[fossil spear]

i just set it to zeppelin reply but idk if itll help ive set my page file before on following someone on youtube to what it was suggested

[cedar sand]

Screenshot your pagefile settings for me

[fossil spear]

well i just changed it like i said but ill screenshot it anyways

[cedar sand]

Yes this is correct, restart your system and see if it helps

[fossil spear]

ok

[fossil spear]

mind a dm rq? need an opinion

[exotic mirage]

having the same problem but only with PMC, tried everything and yet no fix yet

[fossil spear]

question

does changing dns fix the delayed joining?

[cedar sand]

No

If you’re connecting later than your friends it’s due to your loading times, so storage and memory

[fossil spear]

someone dmed me to use this weird code for admin powerpoint to copy in paste it but it seemed extremely sketchy

[fossil spear]

any way i can fix that?

[cedar sand]

Upgrade your system

[fossil spear]

i see

but im confused i used to be able to load in the raid with my team, why all the sudden now i load in late? is my stuff just getting worn out?

[noble idol]

Have you guys gotten any reports of errors like this today? About to do a re-install, not sure what could be causing this

(Nothing has changed in my enviroment at all)

[cedar sand]

You need to be running the launcher and client as administrator

If that doesn’t work then disable antivirus and allow a firewall exception

[noble idol]

Weird how that would prompt after patch update though

[cedar sand]

Not really, happens to many people often

[noble idol]

Thanks

[hoary owl]

hola, tengo un problema con mi copia del juego (desde steam) no me deja iniciar en mi cuenta desde ahi

alguien me puede ayudar?

[unique kettle]

No idea what are you saying, but you can either find the Spanish (or Portugese?) server in #regional-communities or use English here.

[hoary owl]

thx

[rigid musk]

¿Compraste el juego en el sitio web de Steam o Battlestate? ¿Y ya lo has arreglado? Traducir Google.

[spark flame]

I didn’t get the quest from Peacekeeper for the Rogue event?? Where is it?

[strange pivot]

i keep getting this when trying to reply to a ticket with screenshots of what they asked for. it seems to be a issue with the png of the screenshot. im awaiting a reply in my ticket to see what to do sorry to bother in here

[elfin island]

yet another few crashes on awaiting session start i already made a pagefile on the fastest drive plus the same drive tarkov is on im out of ideas

[acoustic rain]

Is there a good spot that I can find electric drills?

[lusty copper]

pve? if played pve since beta and did not wipe your account for 1.0 to access the story then you cant access the event questline

[spark flame]

yeah, thanks. checks out

[main oak]

I have just had an email saying that the email change procedure has been initiated, and when i try to log in through the website it claims I have 2FA on through an app, I have changed my password and still have access to the account so not sure whats going on

[gilded orchid]

Game crashed and now I'm getting this?

game is running at half the frame rate it used to.. :/

[pastel geyser]

Hi @languid burrow I completed Master of Ultra today after the patch, and i got the achievement, but when i go to ragman try to purchase the adik tracksuit, it's not there

[flint mango]

Try restarting your game

[pastel geyser]

it doesn't work, tried restarting + restarting my computer, clearing cache, and then clear logs

[flint mango]

Hmm must be bugged then

[hoary stratus]

how can i fix this fatal error unable to check the client version?

[dry grotto]

Hey can anyone tell me what I am doing wrong I have ref maxed out and it’s still not available do I have to buy it in arena first

[spiral hare]

no there’s an issue unfortunately, give it a day or two and it should show
up.

[dry grotto]

Ok thank you

[dry grotto]

Did urs ever pop up

[spiral hare]

yep, had issues both times. it’s a small delay, not sure why

probably syncing issues

[dry grotto]

Ok I was wondering because I couldn’t get it last time cuz I had the bug I didn’t want to grind all of this for nothing

[gray fractal]

I just lost my whole kit because my game crashed, does anyone know what I could do?

[spiral hare]

absolutely nothing

rekit and go again

all of that stuff is gone forever, unless it was insured and no one takes it

there is ZERO support or recourse for such an event, period.

[gray fractal]

Even if it was a bug related one? I was loading in with the fading black screen and then the tarkov logo popped up with a exclamation mark next to it

[spiral hare]

well you press whatever it says, or alt f4, and just reconnect to raid if you didn’t die. and yes, even if it’s a bug, a glitch, a server issues does not matter. there’s no way to recover anything

[vital gate]

Its not possible to change faction? from bear to usec?

[gray fractal]

Alright

thanks 👍

[lusty copper]

changing faction requires wiping your character, or i think prestiging too but i could be wrong on that part

[spiral hare]

it is on reset or prestige

[vital gate]

damnnit 🙁

[spiral hare]

buy unheard and you can wear all the clothes you want!

[vital gate]

XD already got that

[stark verge]

Hey, I have a question. I've gained prestige but I haven't received the Twitch drops. Have they fixed the bug or have I just been unlucky?

[solid spruce]

After reinstalling my game, i'm getting the integrity check and the repair stuck at 0%. I've uninstalled and reinstalled can't find any other files to delete unless I'm missing something. Any fix for this?

[open pewter]

After I got hacked, I contacted support and sent them the classics, personal info and bank statement. I have aligned with a new mail to be set up. The new mail has not yet been set up and I got kicked from my game with the compromised gmail acc getting security suspended T_T Do I just wait for their reply? Is this normal?

[exotic mirage]

still no fix

Only as PMC

[swift grotto]

i just completed the key to success quest and when i completed it in the trader menu i got a backend error popup and back to the homescreen, i now cant get the quest rewards. am i locked out of a future questline because of this bug and can i get my quest rewards?

also the quest is gone from the quest log

[smoky patio]

Hello!
I have a question, if I have Unheard in the launcher and I buy steam, let's say the standard, will there be a season pass at the end or not?

[cedar sand]

If you own it through the website then yes you bought the season pass with your edition

[hallow thistle]

hi im not getting my 2fa mail from the battlestate launcher so i cant log in is there a way to fix this?

[cedar sand]

See the pinned message regarding that

[simple berry]

I already got EFT Standart from official website, if i buy unheard from steam do i get unheard to my main account or my steam account being a new account? My steam and bsg account already linked.

[hallow thistle]

can i have multiple Two-factor authentication ways?

[steep urchin]

doesnt let me log in

[reef marlin]

Have you tried doing what it says?

[steep urchin]

obviously?

[reef marlin]

Obviously not

Also check pins for more info but tl;dr do what it says

[steep urchin]

ive signed out, logged in via steam and it sends me to the first picture and then it says a account with this mail already exists

[reef marlin]

@cedar sand back me up on this so I don't missinform but doesnt he have to use a different email and change it after if he wants to use the one he is showing?

[steep urchin]

so i have to use a new mail, couldve just said that

[reef marlin]

Thing is im not 100% certain

But if it is the case then it shouldnt even need an explanation since it says that the current email is in use

[steep urchin]

yeah exactly cause like why would i try to log into my account thats so stupid

[soft phoenix]

Does anyone know why it's been going at this for legit almost an hour? I've tried restarting it numerous times and nothing, even tried clearing the cache.

[reef marlin]

Wdym bro your matching is at 52 seconds

[soft phoenix]

It's been going at this for ages

[reef marlin]

Maybe you got not enough servers selected?

or trying to queue dead raids

[soft phoenix]

No

Idk what it is, its a scav raid

[reef marlin]

What maps and time you are going

[soft phoenix]

It's never done this

[reef marlin]

and servers

[soft phoenix]

Customs and it was like 13;00, I play NA.

[reef marlin]

Like which servers do you have selected

[cedar sand]

#community-support message

[chrome pumice]

hi there iv prestiged an now my gmae just crashers on loading tutorail iv tried every thing just wont work

[flint mango]

Do I have to wipe to get Unheard benefits after connecting it to my standard account?

[reef marlin]

Might not be the case but do you have mip streaming on in your graphics.ini ?

[chrome pumice]

no but when i load it littrally loads stret in to tutoral i cant do nothing in setting or any thing

[cedar sand]

No, they’re given to you via an in game message from SYSTEM

[flint mango]

Ahh okay so like the new customization, xp multiplier bonus and everything else will just be there right?

[cedar sand]

Yes

[flint mango]

Thx Chekannaya

[reef marlin]

Send a pic of your ini. Mainly the mip streaming thingy

Also how much ram you got

[chrome pumice]

i cant get past this screen thats the issue iv even reyset my account on offical cite too

[reef marlin]

What I am asking you to do doesnt require you to even open the game

[chrome pumice]

okay where do i find it thanks

[reef marlin]

Check how much ram you got

and the ini is located in C:\Users\[your_name]\AppData\Roaming\Battlestate Games

[chrome pumice]

32 gig and 17 left over

[reef marlin]

Wdym 17 left over?

[chrome pumice]

17 gig of ram free

[reef marlin]

Lets just stick to the 32gb part, should be good

Find your graphics.ini now

[prime thistle]

Guys ı need support , ı bought tarkov from tarkov website and now ı wanto to buy unheard edition from steam , can ı connect both of them ?

[chrome pumice]

i carnt see files so i give up thnks any way

[cedar sand]

To play on Steam you must link your accounts and purchase the game on Steam

[dapper fern]

Guys does anyone have else have the „unable to check the client version. Please check for client updates and network availability“ error when you start the game?

Tried everything, redownload the game, my WiFi is definitely working, blocked antivirus

[reef marlin]

Are you using vpn?

Also what av are you using

[dapper fern]

Nope, nothing

[dapper fern]

Avg

[reef marlin]

Avast?

[dapper fern]

AVG Anitvirus

[reef marlin]

MI BOMBO

[dapper fern]

Is it that bad? 😂

[reef marlin]

I would recommend you burn that thing with fire

No reason to use anything but windows defender imo

and I work in IT

Although this might not be the cause of your issue

[dapper fern]

Okay I never liked it either so I’ll delete it actually

[dapper fern]

I turned it off completely but the error was still there

[reef marlin]

Some users reported that downloading cloudflare warp worked for them but I can't vouch for that

It might work, it might not

[dapper fern]

What even is that? I’m so clueless

[reef marlin]

A quick google search will answer all your questions

[dapper fern]

Thats an idea

I’ll try it, thank you

did not work, what the hell might be the problem, at this point I tried literally everything

[cedar sand]

Disable all antivirus and VPN (this includes Windows defender) and add a firewall exception for the launcher and game executables

@lethal carbon That violates the license agreement for Escape From Tarkov, please do not discuss it in this server as it is against the rules.

[lethal carbon]

okok i wanted to be sure if i needed to unloaded while playing sorry if it wasn't allowed but there are not really any information about it beside reddit thread so wanted to be sure

[drifting shard]

Anyone knowing how i can FAIL handing in the evidence to kermin and change from savoiur to survior ending?

[cedar sand]

It is in clear violation of the games license agreement, you can read that here https://www.escapefromtarkov.com/legals/license_agreement

[velvet sail]

anyone help with FPS, this is my pc but my game is so laggy and unplayable

[fast tiger]

Find Klementine on youtube
he has a good video about settings

[reef marlin]

Hyperrat's settings video

[floral folio]

how long does it take for staff to reply? Last time they replied to my email was on friday

[cedar sand]

No one here can give an accurate eta

[crystal pawn]

Day 319 of waiting for bsg support to finally respond to my email...... while missing out on cool events. Anyone know of a good channel to make them respond? -.-

[hallow thistle]

so iv been wating all that for a 2fa code and still aint got any? like i cant log into the launcher i get the 2fa if i log into the website just not the launcher. iv tried to install it again and restart my pc but nothing is working any tips?

[versed fox]

how would I go about putting in a Ticket about ingame issues cant really seem to find a way / spot to put a ticket in for it

don't really see anything for "ingame issues" when u put in a ticket

[crystal pawn]

well goood luck

bsg support desk has locked my account on my request since it was hacked and we could recover it, contact support and now its been two weeks since I last heard from them....

[crystal pawn]

wish they had a chat support so I can actually talk to something -.-

any form of acknowledgement of my issue would be good at this point

[hallow thistle]

can i use secure codes as a 2fa option on the launcher also?

[ashen surge]

Hello.. im having some problens that i searched here others had too.. i cant log in to the site,, it says ta my e mail or passaword is incorrect.. but im sure that both are correct.. and when i try to click forget password it says e mail not found.. i am logged in launcher.. i can play game.. but cant on site.. any help?! Thank you!

[peak zephyr]

Admin jest?

[unique kettle]

niet

[crystal elbow]

Im having trouble with audio over discord right now when playing the game can anyone help me?

[cosmic dagger]

how do i report someone in this server for piggy backing me through labs and killing me by extract

[unique kettle]

If you have evidence, #discord-mod-mail

Make sure to read the instructions in the channel

[crystal pawn]

Yow

[crystal pawn]

You need to quickly as possible send a mail through the website because I had the same problem prob becuase my info was sold. 100p that someone bought your account and changed the info. You need to make sure you send your original receipt otherwise it'll take even longer

I could still log into the launcher for about a week after that but in the meantime I saw some other dude use my gear and die in raid

Im still dealing with the aftermath since the guy who took over m,y account could ALSO still log into my game even do I had changed all credentials and enabled 2fA

[alpine nexus]

anyone knows if the game version i have influence the store page

im paying like double cause i got the european version

[crystal pawn]

I had support block my account tempprarily but now im still waiitng for them to unlock it but its been weeks

[trail kite]

Unable to download the file "BsgLauncher.14.7.5.4465.exe"
Unable to connect to the remote server

Error: 0

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 37.9.38.38:443

Error: 0

how do I fix this?

[fervent wyvern]

Having terrible FPS drops when ADSing. Any settings to help with this? Did a recent update make it worse?

[spare crest]

Hey does anyone know how to fix the ref eft > pve trade? Went to trade the max stuff and it gave me several errors and now it’s maxed out and I can’t transfer anything over except crates

[velvet sail]

Anyone know how to fix fps/laggy issue when aiming down the vodu or something like that

[loud moss]

there is no fix to picture in picture rendering, the scope makes the image render twice

[pine lance]

does anyone know if i buy stuff on steam store but not own the game on steam would i still get the stuff for tarkov ?

[spark ocean]

Could you send me the ticket link?

[pine lance]

its on the website

[plucky aspen]

Would anyone know why I constantly rubberband in tarkov and arena? exclusively tarkov and arena. I have fine internet and fine ping in every other game, but if I sprint in tarkov or arena Ill rubber band back constantly.
wasn't an issue last wipe just to be clear. Coming back to the game after a few months away and am struggling to not ragequit simply because of this. When I'm heavy in tark I cant sprint without rubber banding. And arena is constant rubber band when sprinting.

450 down
125 up
25 ping

[winter cradle]

my guns are jamming pretty quick and i think it's a bug , y'all got any idea ?

[pure hill]

Posting in 2nd channel, not sure which is correct. Am I bugged?

[pine bison]

it wont since steam dosent have anywhere to send it to (meaning since you dont have the game VIA steam), gotta do your purchases from the website

[frank blade]

got this after a crash is it normal or safe to choose usec again or will i lose everything?

[cloud pewter]

anyone else getting way more crashes when loading into raids after this recent update?

[mighty gorge]

Anyone seen a bug on “They Are Already Here”?
In a 2-man squad on Interchange, only my teammate could interact with the station button for “Find a way to disconnect the station from external agents”. I couldn’t interact, so my step didn’t complete and I didn’t get the ARRS system specifications document.
Now my questline ended with the ARRS stuff failed. Tried re-running but the interaction doesn’t come back and the questline is already "completed".
Any fix or workaround?

[sour seal]

So like, if I was synchronizing with players for 7 minutes, restart game and reconnect and then await server connection for another 8 minutes. is the server just fully broke or?

[snow mauve]

Infinite loading screen (freeze at loading object 79%) to Ground Zero after Prestige. Does anyone have a fix for this please?

[uneven mountain]

I completed master of ultra but cant buy the adik tracksuit from ragman nor is it in my characters clothing options, can someone please help me

[spiral hare]

i’m not entirely sure, but if you’ve completed it and it’s not arrived yet… i’d give it 12-24hr before contacting support. i’m unaware of any current issues on that achievement

[spiral hare]

it might be

[flint mango]

Only one person can press the button per raid. Unfortunately you might have locked yourself out of Savior.

[reef marlin]

Was your character on pvp or pve

[reef marlin]

Either you got hacked or are trying to use the wrong email

[jovial canyon]

anyone know how to fix this i deleted and redownloaded the game already

[reef marlin]

Try launching as admin

[potent totem]

I'm trying to log in to Escape from Tarkov. I enter my email and password, then I receive a code in my email and enter it into the game, but it tells me I entered the wrong code even though I'm 100% sure it's correct

[cedar sand]

Don’t copy and paste it

[potent totem]

Thanks, I’ll give it a try. When I first bought the game, I entered my email address incorrectly, and I’ve since created a different account—could that be the reason?

When I request the email again, it doesn’t come through. Is there a waiting period?

[reef marlin]

So the account you are trying to log-in doesnt have the game?

[potent totem]

I have no idea; I have a total of 21 hours on EFT. I bought the game on Steam while it was on pre-order, but since then I’ve only been able to play for one hour. I’ve run into so many issues that I still haven’t been able to fully play the game.

I’ve never had this many problems with any game in my life; every time I try to play, another issue pops up. I just want to play this game now

[reef marlin]

Sounds like you got some bigger issues and things to figure out first

Any technical stuff after we can fix

[potent totem]

Thank you very much. I’m currently waiting for the email. I don’t think I’m getting any more emails—I think I’ll have to wait another hour for a new one. After that, I’ll try typing it out by hand instead of copying and pasting.

[cedar sand]

If you own the game on Steam you must launch it from Steam

[potent totem]

I'm launching the game through Steam, but it's still asking for my email and password

[frank blade]

pvp

[reef marlin]

Potential big oof moment

You have 2fa right?

[frank blade]

my accoount is complete reseted im lvl 4 and everything in my stach is gone

[frank blade]

yes

[reef marlin]

Haven't heard of this one then idk

[cedar sand]

Sounds like your account is compromised

If you didn’t reset it yourself

[reef marlin]

With 2fa tho :/

[frank blade]

thats what i thought at first but got no email oor nothing cos evertime someone tries to login i get a warning

[reef marlin]

Is it an authenticator?

[frank blade]

i didnt

[cedar sand]

2FA does not make you immune to hijacking

[reef marlin]

Tru tru

[frank blade]

dude im so fucking mad i cant even play a game in peace

i was doing so damn well everything in my hideout and stuff was starting to look good then that bs

[cedar sand]

No one here can help you sorry

[frank blade]

amazing

[cedar sand]

Secure your account and email

[frank blade]

yeah i guess

[frank falcon]

can tarkov devs force wipe account on server?

[flint mango]

If your account was involved in any kind of RMT you can get wiped or straight up banned yeah

[frank falcon]

i am havving constant connection issues - i don't know what else to do other then see if they can comepletely wipe all of my account data to a fresh slate - do you know if this is possible?

[flint mango]

I don't think connection issues has any relation with whats on your profile

What errors are you getting?

[frank falcon]

brother, at this point i have 3 options left.

1 -buy a new copy of the game through steam.

2 -contact support to wipe my data

3 -never play the game again

i typed a novel covering everything i did, have tried and then i got muted for 10 mins for "spam" - i am not typing it again

[reef marlin]

I am sure an error message isn't that long

What you are saying makes no sense

[frank falcon]

If my novel didn't get deleted - it would.

[reef marlin]

Type it in parts instead kek

Also it shouldn't require a novel for you to explain your issue