community-support

[latent zinc]

is frost bite finally over? 🙏 😭

[twilit verge]

it just started I dont think they would remove it so quick

atleast they havent in the past

[latent zinc]

drag

[empty axle]

Besides if you play pve helmets hardly matter

If you play pvp your head is gonna get ripped off anyway unless you got a face mask or altyn these days

[winged canopy]

no

[empty axle]

The ai needs a massive upgrade in pve and massive quest changes

[hard igloo]

Tarkov is more cpu bound as we know i disable low latency via nvidia or let it ultra ?

[fast tiger]

??tc

[white steppe]

Don't forget to head on to the Tarkov Community website at https://tarkov.community/ and add your feedback! Devs and Reps regularly look through and answer player feedback there, and your input matters!

[empty axle]

Call me schizo but I don't wanna log into that site with my discord

[hard igloo]

@quasi inlet

[fast tiger]

Feedback or suggestions here aren't seen by developers

in this channel

Its for players helping players

[north night]

firs time )

[terse widget]

There support team don’t work either

[north night]

first time

[fast tiger]

What support do you need?

[terse widget]

Bsg support to reply to my email lmao

[vital token]

The event lasts until January 5th or 11th iirc

[latent zinc]

guys the launcher is fixed but the servers are still down 🙏😭

[polar mountain]

3 hours my assss

[gritty matrix]

Make the game unplayable during a period where people finally have time to play awesome.

[mild flame]

there's always a batch of people who cant play due to the timezone....they cant satisfy everyone...

[hallow nexus]

Is it harder to find half masks on scavs now because of the christmas update? i havent seen any scavs with the half mask on

[humble silo]

Does anyone know why Ref quest does not go through, where you need to win one match in arena? To great heights part 1

[gritty matrix]

Strange how tarkov even spends a whole working day to install a patch. A game with their capital this shouldn't be a problem.

[polar mountain]

i just want better fps

[gritty matrix]

Hahaha gold i wish bro

[iron ridge]

They better fix the error 0 issue for steam users

[gritty matrix]

The majority of tarkov players struggle with fps in the game. What bsg chooses and does is to expand certain maps so the players get even worse fps

[polar mountain]

like i have a 770x and 32gb o fram and a 7900gre and get like 120 and it drops to 60

like wtf

7700x

on the worst setting you can do

[plucky haven]

is bsg support here on this server?

[mild flame]

nopes

[hallow nexus]

i bought a 9800x3d for tarkov and it didnt help much

i had to drop my resolution

[polar mountain]

drop rez

and it helped?

[hallow nexus]

yeah by like 40-60

1440 to 1080

[polar mountain]

does it look like shit or not

[hallow nexus]

yea absolutely

[static panther]

https://escapefromtarkov.fandom.com/wiki/Sharpest_Shooter what does that mean point shooting

[queen oxide]

Have they said when profile resets will be back?

[mild flame]

hip fire

[mild flame]

no

[vapid meadow]

what gpu?

[hallow nexus]

4070 super

[vapid meadow]

you shouldnt have any issues with performance at 1440p

[static panther]

ty

[vapid meadow]

what ram?

[hallow nexus]

32gb 6000

i think my fps was around 140

[vapid meadow]

ddr5 im assuming

[hallow nexus]

but dips hard sometimes

yeah ddr5

[vapid meadow]

well i know that the winter weather shit has bombed performance

could be that

[hallow nexus]

yeah fps dip even harder after the update

[mortal vapor]

yeah even factory feels like a slide show now.

[polar mountain]

i just want to play withour my fps from goingto 120 to 60 if i

[vapid meadow]

like before the winter update i was averaging 250-300 fps on customs for example now im at like 180-190 ish

[hallow nexus]

thats nice

whats ur specs

[polar mountain]

i wish

[vapid meadow]

5090, 9800x3d, 64gb 7200

[tame skiff]

Reinstall.. I used to CRASH on customs/interchange because of ram usage.. Now no problems. Fixed the FPS too haha 🙂

[hallow nexus]

i had a intel cpu before the winter update, think i might have gotten the x3d after the snow update

[vapid meadow]

AMD is way better than intel

[wind basin]

Idk guys but im getting 180 fps with some drops but its barelly noticable. i have 9800x3d 32gb 6000mhz 6700xt gpu, all set to lowest just textures max and fsr 2.0 quality 2k monitor

[hallow nexus]

can only tell how much of an improvement it is after they remove it

[vapid meadow]

im talking basically maxed settings no fsr at 1440

[craggy crane]

only usecs here lol

[hallow nexus]

yeah didnt think it through, thought i was fine on 1440p with that intel cpu

[wind basin]

ah ok then 😄 with my gpu i wouldnt even try that i guessing like 70 fps with that settings 😄

[hallow nexus]

wait does fsr work? for me dlss seems broken at the moment

[vapid meadow]

like in no way am i saying its unplayable because its not just saying with the snow it nuked performance

[polar mountain]

i use it and it helps

[wind basin]

for me fsr works fine

[vapid meadow]

i normally prefer dlss

[polar mountain]

bushes sometimes look bad but better fps

[hallow nexus]

will give it a try after the servers up ty

[polar mountain]

if then ever

[latent zinc]

great thanks. any help?

[ivory thicket]

same here, they probably forgot to click a button

[astral dove]

how can i touch killa

[hard igloo]

After luanch i have acount problem error 0 any fix

[iron ridge]

hell yeah, installed a technical update and didn't give a flying fuck about steam users

great job once again bsg

[uncut obsidian]

i put 2 tank batteries in cultist circle and it's 1:06:00 long. did they change it?

[warped bramble]

Guess this is a BSG error

[warped bramble]

that worked thanks!

[eternal flower]

is it really required to not kill a single scav while doing it?
does it reset the progress if you do kill scav?

[latent zinc]

how to fix????

[stark gale]

how do i get the new quests

[hot halo]

My account been glitched for a week now?

I have completed To Great Heights Part 1 to 4 and upto Part 5

But Arena and EFT are not talking to eachother properly

On EFT, I have claimed the rewards and completion of Part 3 to move onto Part 4 which I have now also completed

However on Arena, it says I still need to hand in Part 3.. so I cant transfer items to EFT

[stark gale]

why isnt the new quest here for me

[last valve]

Hello there, I'm not receiving emails with 2FA confirmation codes. Nothing in spam or anything. Anyone else having this issue?

[mild flame]

missing in action is the new quest

[latent zinc]

you have to use a email under gmail

other domains dont work

[stark gale]

no there is also a new quest for the winter

[mild flame]

complete that

[last valve]

oh crap, but how do I change the email then, that action also requires a 2FA code 😅

[novel trail]

so they hotfixed some stuff, but the quest they are already here is still bugged and is set to 0 even though I've killed the priests 4 times now for it and when it completes it resets to 0

[next ermine]

Same issue.. on gmail and until 2hours ago i was getting auth codes

[latent zinc]

make a new account with a gmail

[last valve]

That sounds pretty radical, wouldn't that require another copy of the game?

[next ermine]

I think theres an issue with 2fa. Im not getting any codes sent to gmail right now anyway

[last valve]

There has to be yeah, maybe linked to server maintenance? 😒

[novel trail]

I've killed the priests 4 times now, 2nd time completing the requirement and when I extract it resets to 0, how can I complete it if it doesn't work and keeps resetting. sortta need this for the saviour ending...

[astral seal]

yoooo i was playing last night. when i tried to log in this morning it told me to long back in after the update. then when i try to long it it say something about the 2FA email but i dont ever get the code from bsg. lmao i just wanna play man

[novel trail]

don't suppose anyone else has the same issue on the story quest 'They are already here' on the priest kills resetting after extracting the raid on the second kill ?

was thinking the technical update would of hot fixed some of these story quests from bugging out

[left robin]

still nothing form kerman or mechanic wtf...

[novel trail]

still broken then

shame on them

[iron ridge]

okay, now wtf is this bs

[little tide]

bro forwhat my tarkov not have this option, but my tarkov arena have this

select what member i weant to healh

[spice island]

anyone know what this means

i was logged out and tried to log back in

wont let me, I was playing it fine yesterday

not even getting an email to reset my password

[dawn yacht]

gotta enable it on the maingame, u can check the settings tab

[astral seal]

man i having the same problem lmao i cant get in

[drifting latch]

I'm in the same situation, but I've confirmed two others are in the same situation.

[iron ridge]

sweet

[molten pollen]

am also having same issue. Nothing for 3days..

[little tide]

Whats a name config ?

[weary gale]

has anyone here also had synching issues between arena and EFT recently? anyone know how to fix it? i have done the steps "play a match, clear chache etc etc...

its been 24h hours, and i thought that they would synch given some time, but no im level 32 on arena and 31 on EFT

[silver trench]

how long does bsg support take to respond to a account recovery email? + does nikita give them days off for christmass and new year lol

[worthy skiff]

how am I supposed to update my game if I downloaded it on a browser? Everytime I open my game it just tells me windows cannot access the specified device , path or file.

[ocean horizon]

is server down again?

[river iris]

i am not getting mail on my mail for activation

[little tide]

what i do guys the selector hidem automatic

[astral seal]

me neither its been like 2 hours lol

[river iris]

aha its there backend issues

[astral seal]

its down right diabolical

[whole aspen]

Hi peeps Just restarted my game and getting wrong encryption params any fix?

[queen cave]

since last month some weird bug showed up and my shift keys is not detected specifically in tarkov, it works fine in other games, texting, even actually texting within tarkov's text chat, but trying to use it for sprinting or rebinding it, and other keybinds binded to shift, it just doesnt work. and ive contacted official support, reinstalled, delete cache, check files, do a safe boot, disabled other software that may interfere but i just cant get it to work

[dusty wolf]

my batya questline is also still bugged even after the update..and my friend is bugged on the same one as you

its insane, people are getting praised and rewarded for having world firsts n shit and some of us are stuck on a story quest for a week and only thing we can do is wait 3 months for a ticket response

[worthy skiff]

I downloaded my eft of the official eft discord server and now this new update came out I cant even update my game through the launcher

this fckn game

[dusty wolf]

there wasnt rly an update

like, nothing new to download or anything, servers just went up and thats it

[soft plover]

Are there any promocodes for buying tarkov?

[meager trellis]

How does tarkov still have issues with email verifications? I have been trying to get my verification send but nothing in the past hour. I had this same issue in 2023 how tf have they still not fixed this shit xd

[olive lance]

Hello guys, anyone knows how to contact support witout having to login to the account ? I fo not receive MFA key on mail so i cannot log in to the account ....

[quasi gazelle]

started last night. cant run raids

[astral seal]

i am. ive been waiting on the code for so long lmaooo

[meager trellis]

I sent an email recarding this issue 3 and 2 years ago. Still the same issues lmao. Fully released game btw

[dawn yacht]

priority window i think

[astral seal]

yeah man idk what to do lol. i open the launcher then try to log in. then it say something about link my bsg account to steam, i click yes. and it doesn't work lmao

[gentle hazel]

same

[river iris]

they dont even reply to tickets i guess

[distant pivot]

yeh cant get to bsg trough steam

[fast tiger]

Just takes a week

[meager trellis]

of course they don't lol. played this game from the very start thousands and thousands of hours and i have only had a reply to my ticket once. and it was basically just telling me to get over it lol

[fast tiger]

??support

[white steppe]

[e-mail]

[astral seal]

after 3 hours i just got my email lmaoooooo

[olive lance]

Was writing a mail to them but i ginally received the mfa number

[fast tiger]

Nice

[river iris]

i still dont get it

[olive lance]

But now i cannot lauvh the game from steam, its showing that the game is not installed

[river iris]

there is a loop hole with steam and its so shit

[fast tiger]

What email provider?

[river iris]

Gmail

[fast tiger]

Never seen one

[river iris]

everyone uses gmail

[fast tiger]

Some people suggest to find the config file, delete it and redownload it through verify files

[river iris]

now i get the email after 2 hrs lamo

[fast tiger]

Nah,lot of people don't

But gmail is the way

[olive lance]

I get now Error 0. Cannot log in on the launcher

[distant pivot]

yep

i've been looking at this error for the last two hours

[river iris]

did u know like i accidenly unlink my steam and now my account is gone and i am not able to link it again

[gentle hazel]

I just get the email

[fast tiger]

Do you have any response at all? When did you write them?

[ocean horizon]

I stuck at this like 30 min now

[west tinsel]

Why items from start location didnt save up, i loot some new year items on start location and they just wiped

[copper crag]

Been having issues with Rite of Passage. Been killing lots of SCAVs at Old Gas Station but it's not updating the eliminations on the quest. Do the SCAVs have to be physically INSIDE the Gas Station building itself?

[mild flame]

yes

[west tinsel]

what command for actual tarkov codes?

[copper crag]

Ok so inside the building itself? got it, cheers!

[mild flame]

before the bridge, and fenced area

[fast tiger]

??code

[white steppe]

Redeem your goodies → https://www.escapefromtarkov.com/promo/activate (Or launcher → your name → activate code)
SBEUKOMAR | SCAVYBOI | GOONSQUAD | LIGHTSOUT | PAY2WIN | OEFT7THBDAY | BANHAMMER | ELVISVISTA | ju20fu2620idfh88

[river iris]

did u know like i accidenly unlink my steam and now my account is gone and i am not able to link it again any thinhg u know...?

[fast tiger]

🤷

[vagrant loom]

that's the third Labyrinth card I lost trying to get in, after 6 minutes generating item pools this message appears

[distant pivot]

it works!!

[river iris]

finally they showing the website on metinace

[iron ridge]

yw

[distant pivot]

tyty

[vagrant loom]

anyone knows what is happening ?

[astral seal]

im forever in your debt

[fast tiger]

U did all those before yeah?

[coral holly]

i have the problem, that my instruction from the armored case is timed out.. any fix on that?

[novel trail]

yes bro not like i've been playing the game for 8 years ...

[iron ridge]

just helping others if I can

[little tide]

podcre

[novel trail]

and i've done the requirement for the kills twice, would say complete then it resets after the raid

[slender kraken]

I didn't know these can spawn outside labs?? Friend of mine on pve found these on Ground Zero.

[novel trail]

its clearly bugged

[gentle hazel]

wow! thanks! it works

[honest ridge]

anyone elses game is super glitchy rn? it kicked me out, said "couldnt auth servers" and before it wouldnt let me ads in game?

keeps giving me the same issues even after clearing cache and logs

[astral seal]

like straight up a saint sent from the heavens. ive been trying so much and been waiting for like 3 hours

[iron ridge]

I struggled for 4 days straight, so yeah, I feel you =)

[novel trail]

after getting the second kill it resets, cannot acquire the note to progress so i cannot finish for the saviour ending

must just be brilliant game design tbf

also made a ticket 4 days ago now through the launcher...

[plucky haven]

What do I do when I have bought extra stash lines but they do not appear?

[ocean horizon]

Server down???

[novel trail]

also its literally required to do to get to that point in the story chapter?... literally need to do them to get to this point

ur ragebait was successful

[azure mason]

can some one team with me

[ocean horizon]

No one help?

[novel trail]

wrong chat boiz, this is for people getting tarkov'd

[azure mason]

wich one

[ocean horizon]

I got both game cant play

[jade phoenix]

I was in labryth and my teammate extracted through the “way up” extract then I tryed to and I didn’t get a timer and died cause raid timer is this a new bug

[novel trail]

looking for groups chat, LFG for short

[ocean horizon]

Any help?

Stuck on this screen 1 h now

[novel trail]

restart but idk what to say bro, they cooked the game with these recent updates

[ocean horizon]

i done like 4 time

i cant even play arena too

[novel trail]

do you own it through steam ?

[abstract dagger]

i got stuck too

[ocean horizon]

yes

[novel trail]

yeah theres a few big problems with the steam side of things rn

the tech update did nothing

[abstract dagger]

but i dont own on steam

[novel trail]

NGL WHAT DO YOU WANT ME TO SAY

the games shit

its been shit for 10 years

[abstract dagger]

frfr

[rain oasis]

anyone stuck on loading screen?

[olive lance]

Ok, anyone is able to log in with steam ? I get error on POST error 0

[weak granite]

Looks like an issue a lot of people are experiencing

Just be patient

[novel trail]

i've been playing fine all day on pvp, no issues for me

[ocean horizon]

me too

[tame solar]

same here

[ocean horizon]

good game GG

screw this i gonna play another game wait for they gonna fix

[buoyant harness]

Have anyone done the last BTR Task "The Price of Independence"
I did it yesterday and got the 300k cash reward but not the barters at mechanic for blue flare and gpu

[iron ridge]

I already sent a picture above, try this

@olive lance

[restive swift]

was able to do two runs without issue after maintenance done, then the third raid took forever to load after finishing, now can't even get into game thanks BSG

[mild flame]

there's no link

[river iris]

please help me i accidely unlink my steam account and i am not able to access it guys

[ocean horizon]

[storm light]

Hello, someone have problems with tactical map on arena? i bought that , but still not activated on m,y profile

[signal junco]

i been looking at the loading icon for 20 mins, the server i believe is BBQ

[dusty summit]

I bought battle pass levels but there not showing

is there a way to use them?

[crude moss]

hi there. quick question. when i start a raid, the game starts to load in the things it supposed to load but when it approaches to the "loading objects" section it starts to load incredibly slow, and i don't know what to do. any solution you might think will work?

[vivid briar]

Hi all. I purchased some levels for the arena battlepass, but i cannot see them in the game. Do i need to „claim“ those somewhere? Or should they be added to my ingame battlepass automatically after purchase?

[dusty summit]

same fam

[spice island]

i just got back on and i just got relogged in idk how lol im able to play

[vivid briar]

Seems there is an issue in general?

[waxen mortar]

same. just bought 28 more slots and on steam and bsg launcher they dont give me them on my account

[restive swift]

server is dead lol just loading forever

[waxen mortar]

i loaded into the game three times in the last 20 minutes perfectly fine. not sure

[waxen mortar]

when i bought the bp levels it just showed up in my arena stuff

[vivid briar]

It definitely seems there is an issue generally with purchasing

[waxen mortar]

yea 100%. even on my account it shows my purchases from today but i dont have them in game

[vivid briar]

Ingame? And when was that? Last few hours or did you buy them in the past?

[waxen mortar]

like 2 weeks ago when i started playing again

[novel trail]

the issue is you brought tarkov... made the same mistake 7 years ago

[waxen mortar]

bought it twice. eod, then upgraded to unheard and then bought it on steam to track my actual timeplayed lmao

mfers scammed me for stash lines and outfits today.

[vivid briar]

My mistake was 5 years ago. I lost more than just money on that day 🤣

[restive swift]

been this for the past 50 mins

[novel trail]

same but i aint got it on steam, kinda worried it will bug out my account

[vivid briar]

Nah is not only you. Probably due to the maintenance they have issues. I expect it to be resolved

[novel trail]

if i buy the steam edition

[waxen mortar]

mines perfectly fine. no issues in two weeks

[waxen mortar]

oh it 100% will be resolved or im getting a fucking refund lmao

[buoyant harness]

when my friend bought it on steam his account got reset

[novel trail]

and you just link your steam to the bsg account ?

[waxen mortar]

me and my buddy both own unheard and both bought basic edition on steam with zero issues

yea. bsg website make sure your steam is linked before launching it on steam. thats all i did

[novel trail]

cool time to waste more money on a game that fucking hates me

[waxen mortar]

truth. its on sale though

[novel trail]

gonna feel weird launching it through steam

[vivid briar]

Sameeeee, i never play arena, i just want the items 😅

[vivid briar]

Do it anyways, help promote the game, make them all suffer like we do they are not better than us, enjoying games and stuff.

[novel trail]

i just want the achivements and hours on my steam

thats all

[restive swift]

lads who got the loading screen issue pls ping me when its fixed for u guys, gonna go do sth else instead of sitting and waiting for the stupid server to fix

[queen kestrel]

why i cant get the battery change quest form btr driver even though i have completed stick in the wheel

[fast tiger]

Whats the ban code?
229?

[novel trail]

cant be any worse then hunting cultists for they are already here for it to reset on the second kill to 0, FOR THE SECOND TIME

[grim tusk]

I've been trying for days to log into my account on the website and haven't gotten a 2 factor code email yet. Last time I sent a request was 2 days ago, and I STILL haven't gotten an email.

[waxen mortar]

same. especially this new mask. it looks dope and for the event its awesome being able to wear any helmet.

[novel trail]

hate that they gatekeep things from the main game like that tho

[waxen mortar]

yep it is annoying as shit but its the nikita way

[novel trail]

cringe af

[vivid briar]

Welcome to tarkov

[waxen mortar]

he knows nobody likes arena so if he locks good stuff behind arena people will just buy bp levels

[novel trail]

i just propital all raid thats how i deal with frostbite

welcome to tarkov like my eod dlc was not aload of shit

[waxen mortar]

not a bad strat. i rather just wear this cool looking mask and call it a day

[novel trail]

lol

[fast tiger]

What email provider?

[fair spoke]

Same here any update?

[restive swift]

been an hour and still stuck on loading screen

[terse widget]

they replied to me after 2 days telling me they needed more info and its been 5 days since that no answer....

[restive swift]

would appreciate if someone can make this known to them, seen several others here encountering this

[fast tiger]

Tried to add tarky folder to antivirus exception list?

[fast tiger]

Only way is you report it in launcher
they don't look here usually

Bug report
Nvm misunderstood the issue

[fair spoke]

my game worked fine, afther the server work laundhing the game through steam just doesnt work anymore.
I tried launching the game through steam it says my steam account is already connected to a different BSG account.
Tried launching the game through BSG launcher says the game is bought through a different service

[fast tiger]

Can you login through website?

[woven sonnet]

hi help me pls admin

[fair spoke]

Yes, U tried unlinking my steam account on website and re-connecting it. When i try BSG website tells me that this account is already connected

Or my steam account already have an connected account

[fast tiger]

No admin here, what help?

[fast tiger]

Wdym "U tried..."

[woven sonnet]

I just ordered an inventory expansion from the site, 8 items, but they haven't arrived. Can you help me?

[fair spoke]

Sorry i ment i unlinked the account and then tried linking it again. The linking it again does not work.

[fast tiger]

No one can help you here

[olive lance]

Anyone know how to fix stucking in Deployment screen ?

[fair spoke]

unlinking went fine, linking back up has issues

[fast tiger]

Why unlink?

[woven sonnet]

What do I need to do for this?

[olive lance]

Ope support ticket

[fair spoke]

Because steam says there is already a linked account to my steam account thus not letting me log in?

[fast tiger]

Login to website, make a ticket

[soft plover]

i just bought tarkov arena but its not showing up

[river iris]

same issuue let me know if u find something

else ggs coz i dont think they will reply

[fast tiger]

U unlinked too?

[river iris]

yes i unlinked my steam from my account

[polar mountain]

bsg fix your fucking game why am i goting 130 fps then i go to 60

[river iris]

accidely i am going to link discord but i got fuked up

i will just give up on this game ngl

[abstract dagger]

Error on GET https://launcher.escapefromtarkov.ru/launcher/game-updates/eft?&branch=live&launcherVersion=14.7.2.4271&provider=bsg

ERROR: 0

The operation has timed out.

ERROR: 0

pls help

[river iris]

i geniuly want to play but after what ever i see devs dont care about there players

[fast tiger]

Only support can help through ticket

[short dove]

Ey! I bought a skin at the web and I can't wear it, how can i send a ticket?

[fast tiger]

Is bsg in the room with us right now?

[solar fulcrum]

guys some assistance please, a buddy of mine just purchased the PVE mode, it shows on his account, he has the receipt, but the game says he still has to purchase it when trying to play?

[river iris]

contact support on ticket ggs

[short dove]

I'm same than your friend, I purchased clothes and I can't wear it

[ocean horizon]

When Fix game

[hot delta]

Hello after purchasing PVE how long i need to wait to get it in the game?

[terse widget]

after messaging support about my hacked/stolen account they answered 1 time and havent since should i try it again with my other email?

[fast tiger]

What answer?

Did you provided everything they asked for?

[terse widget]

asking for more info but its been days, they replied 2 days after my first email and i gave what they needed no answer

[ocean horizon]

3 hour waiting

i cant even play arena

[fast tiger]

U send them original receipts yeah?

[terse widget]

yeah from when i bought eod through my bank in 2019

[tame portal]

Anyone knows why I cant give ref 1 million rubles for to great heights part 4

[fast tiger]

Those issues needed 3-4 weeks before release to resolve. Dont think another email will make anything faster

[terse widget]

3-4 weeks to get my account back ? it takes other companys 2 days

[fast tiger]

Nothing else to do but be patient rn and make sure u don't get hacked next time

[cerulean fable]

Anyone had this true ending softlock happen to them? Read a chapter note that completed the chapter, but died on the way out so now cant hand the note to ||mr kerman || for the true ending and because i "technically" completed chapter it wont spawn again. So it seems im fucked

[verbal niche]

i didint get battlepass lvl's that i bought 1h ago what can i do?

[grim tusk]

Sorry for the long reply, Gmail

[fast tiger]

No worries
Check out pinned message about not receiving code

[grim tusk]

Cheers

[hidden cedar]

i have a "last hero" daily quest in arena but it says claim 5 places. last hero is free for all there are no places to claim what do i do??

[proper lagoon]

I can't log into my Steam account because my existing Steam account is linked to this type of structure.

[verbal niche]

you have places

[grim tusk]

You have to come at least 5th

[verbal niche]

look at your tab

[hidden cedar]

it doesnt say be placed at least 5th. it says claim 5 places

[verbal niche]

poor translation i guess

but its mean you need to be at least 5th

[hidden cedar]

so i need not to be the last got it

wish the etf event quests gave similar amount of xp as arena event quests

[gilded karma]

Hello, i have a problem with my PVE purchase. I cannot enter. The purchase was yesterday. Someone can help me?

[ocean horizon]

nikita please help

[fast tiger]

Can you elaborate what you mean?
When does this account name is displayed? Do you have 2 steam accounts?

[royal field]

anyone have any fixes for stutters in arena?

[verbal niche]

there's any issues with microtransations of website?

i bought x4 lvls i didnt get them

i got receipt and everythink without lvls

[fast tiger]

Write here pls, why dm?

Or add

[agile crow]

I ended up purchasing the Customs Tac Map and I do not see any immediate activation, what can I do?

[proper lagoon]

@fast tiger I bought Tarkov on Steam and played it up to level 25. I also received my Twitch drops, but some didn't arrive. So I disconnected via BSG. When I tried to reconnect, it logged me into this account.

[verbal niche]

micro transations doesnt work 😢

[royal field]

main game used to stutter when firing weapons because I switched to AMD from Nvidia but i already got rid of all nvidia files with DDU, but im getting stutters in arena?

[gilded karma]

I bought the PvE expansion yesterday, but I'm still seeing this message. Why is that?

[agile crow]

So does that mean I won't be getting my in-game rewards? 😭

[verbal niche]

idk im still waiting 2h for battlepass lvls

[fast tiger]

Only bsg support can help, make support ticket on website

[agile crow]

What I'm wanting to get is those sick looking earbuds

[proper lagoon]

@fast tiger They didn't reply for 5 days. Today, all they wrote was "log in with your Steam account." When I try to log in with my Steam account, it asks me to create a new email address.

[fast tiger]

Nothing we can help you with

here

We are all players like u

[verbal niche]

i just need this sick looking ronin

[tame portal]

No?

[quasi gazelle]

the fuk

[hard igloo]

??pagefile

[white steppe]

#community-support message

[fast tiger]

Btw is this your original steam name and steam account?

[royal field]

can anyone help with arena stutters? its a constant stutter like every 10-20 secs

[hard igloo]

Yo guys ssr on medium or off on rtz 2060 ryzen 7 5800x ?

[jolly delta]

So how the fuck are you planing to fix your fuck up with total resets of accounts?

[cedar sand]

It’s not a fuck up, when you link a BSG profile to a Steam profile it is overwritten, it’s intended and is how all progress and purchases are transferred over

[jolly delta]

My frend did not link anythink with steam

He does not have EFT on steam

[polar mountain]

someone giveme a fix for fps in the past day i have lost 4o to 50 fps im runing the worst settings

[cedar sand]

Then what are you talking about?

[jolly delta]

He got full reset of account he does not have any achivments 30lvl out of window and 14 days worth of progress wiped when he was sleeping

[cedar sand]

So someone hacked him and reset the account?

[jolly delta]

Yop without loging to his email without anythink he come from work today and he got droped to character creator

[hard igloo]

I think snow has to be the the problem with fps

[cedar sand]

Are you sure he didn’t just accidentally click the PVE/PVP zone option

Because that would prompt him to make a new character

[wary plover]

Loading Objects while trying to get into a raid is just stagnating at 70-72% and is taking forever

[jolly delta]

He still have his PVE account with 20lvl Thats the funny part

[stoic crow]

can't login, anyone else got this problem?

[cedar sand]

So he should secure his account, but BSG support won’t be able to restore his lost progress

An account reset it not reversible

[left robin]

Is there ever going to be a fix for this?? since i have waited 4 days now cant speak with Kerman or mechanic i just want my ending

[wary plover]

and this is when rejoining the raid because i thought it was just bugged the first time...

[olive ravine]

got the same problem

[astral sail]

same

[jolly delta]

Yop we kown but i kown that this isnt the frst case and wont be the last better ask BSG what will be the next lies that you will try to give people

[stoic crow]

shall we assume its because of maintenance? also its happening only on the steam version.

[cedar sand]

What

[astral sail]

tried clean install and nothing changed. Tried game on different computer worked perfectly, has been happening to me since yesterday before maintenance

[wary plover]

this isnt normal right

[tribal egret]

Hello so im having trouble with something i bought and i need help. i made a ticket on the website but havent gotten back too what do i do moving forward

[cedar sand]

No one here can assist you, you must wait for a reply

[royal field]

anyone know any fixes for stuttering in arena?

[olive lance]

Anyone knows how to get past this screen ? Its happening every time i try to join a raid

[wary plover]

hello??????

[weak stratus]

Just finished LightKeeper Amends questline and re-encoded the device.... I am still getting shot my the guards and Zrachiy every time I try to go out there and speak with him. Any suggestions?

[crude moss]

same here

[novel trail]

any update on story quests working ?, They are already here is the one i need to finish and the kills reset after the 2nd kill so i cannot go and grab the note from the marked room.

[tranquil goblet]

is there another fix for the cf ray issue other then emailing bsg because they are taking forever with thier response

[sonic plaza]

Has anyone had an issue purchasing the battlepass levels but not unlocking immediately? Been about 2 hours but it hasn't unlocked on my account yet. Been about 1.5-2 hours now. Restarted my computer, game, etc.

[shadow grotto]

Test drive 2 isn't working for me with the guns specification.

[wary plover]

no tarkov today for me ig

[crude moss]

im with you brotha

watched an entire anime episode while this shit loaded in

[true vine]

Any suggestions on account recovery if they are not responding to email?

[novel trail]

bugged on the kills resetting after extracting the raid, get the kills and states complete then after extracting goes to 0. Killed 4 priests now dont fancy doing it again for the same results...

[fervent ember]

react to this if u also having server issues

[warm sparrow]

Hey guys I need help with the btr questline

i really want to do it and after doing hot wheels and checking with the btr and waiting for days and checking again i still get nothing 🙁

[soft plover]

i just bought tarkov arena but its not showing up

and i bought it about 5 hours ago

[cedar sand]

Please open a support ticket

[soft plover]

where

U MEAN ON THE WEBSITE

[cedar sand]

Click the support button in the launcher or website

[soft plover]

i already did

[cedar sand]

Then wait for their response

[soft plover]

like 5 hours ago

you know how long they need to answer cuz i want to play but i cant

[cedar sand]

No, we can’t give you an ETA

We are players just like you

[soft plover]

ok

[cedar sand]

There is no support staff here

[soft plover]

i thought somebody has the same problem like me

[cedar sand]

Even if they did what are they going to do for you?

And yes many people do, you can scroll up and see for yourself

They have to contact support just like you

[boreal sky]

Does anyone have any tips on how to avoid crashes on shoreline? After about 5 mins it starts stuttering then crashes, every time

[fervent ember]

After 25 mins of loading screens

[undone jolt]

i need help with the launcher, i just bought EFT on steam and i keep on getting Error 0, Error on POST

[fervent ember]

Their servers acting up rn

[polar mountain]

HOW TO FIX

[dark crypt]

same prob i have rn with pve

[slim spruce]

choose a folder

[fervent ember]

install into a folder bruh

[cedar sand]

You need to select a folder you can’t install into the root directory

[slim spruce]

Make one...?

[undone jolt]

Are the servers just acting up, is that why i keep getting Error 0?

[fervent ember]

I would say so

its not let me load into 2 different games and ive lost 2 gearsets

[polar mountain]

ty i was have a moment and fogot i could do that

[cedar sand]

Many are playing just fine, you should turn off any antivirus as it’s likely preventing the game or launcher from loading

[cedar sand]

PC specs?

[polar mountain]

wait did they add fog back this patch is that why my fps hass been so shit

[grand kraken]

How do you fix this?

Error on POST
https://profile.tarkov.ru/ac/app//v1llaucch
r/auth?
launcherVersion=14.7.2.427Slanguage=en&la
Error 0

[fervent ember]

5070ti , 32gb ram ryzen 7 8700k

brand new

[cedar sand]

Given your loading times being infinite I’d wager my guess that something is wrong with your system

Either your hard drive or your RAM

[fervent ember]

it doesnt always happen tho

2 games ago ran fine

[cedar sand]

??pagefile I would try following this guide

[fervent ember]

it gets past the loading time it just sticks me on the game start screen and itl be black

[white steppe]

#community-support message

[viscid stream]

stuck on deploying

[cedar sand]

Follow the same above advice

[sleek spire]

secure container and special slots are gone for anyone else?

[polar mountain]

wait did they add fog back this patch is that why my fps hass been so shit

[cedar sand]

It’s just a PVE bug, don’t inspect your character equipment when loading

[cedar sand]

Fog has never been removed, it’s a weather system, it comes and goes just like it would irl

[nocturne vale]

just finished snatch task from lightkeeper and i dont have cqcm mask on ragman. restarted game and cleared cache. should i wait for restock?

[sleek spire]

oh thx

[viscid stream]

which advice i cant find it

[cedar sand]

??pagefile this guide

[white steppe]

#community-support message

[cedar sand]

@stoic fossil trading is not allowed in this server

[soft plover]

does anyone know why my ticket got closed without even getting an answer or is it closed automatically everytime when i send a ticket

[dark crypt]

guys i think if u bought pve or arena while having the game already installed and it doesnt show reinstall it it worked for me

[coral wraith]

I'm also stuck at deploying - lost two kits so far becuase you can't reconnect

@cedar sand - what advise are you referring to?

[cedar sand]

I have linked the guide twice now

[coral wraith]

The SSD one?

[undone jolt]

Error on POST https:/profile.tarkov.com/. couldn't extract json from response, how do i fix this

[iron ridge]

Steam user?

Try this

[undone jolt]

my dumbass uninstalled tarkov fully now i gotta reinstall it

[iron ridge]

I did too and that didn't help, dw pal

this should work, try it

[undone jolt]

Alright, i will try it once it redownloads

[scarlet mango]

Having a problem where everytime my brother shoots his game freezes and lags for a second

[upper notch]

Serious issue, game breaking, when I fire full auto my frames drop to zero and I cannot track targets at all. First time since 2017. I did a full re-install, removed all old GPU drivers, updated all other drivers, watched 10+ videos on frames improvement and like issues and did game and windows and GPU adjustments. Nothing worked this is a NEW patch issue. Submitted two tickets no response. Any thoughts?

[cedar sand]

Use DDU to remove all drivers and containers, you’re not looking for just old drivers, you need to remove everything, Nvidia, AMD and Intel

This issue is a driver issue, if you already tried DDU it means you didn’t select the correct settings when you ran it

There is a guide in the pinned messages

[thorny basin]

I have the game through Steam and launched it before signing in through my BSG account and now i have two BSG accounts. If I try to click on the profile of the steam one it loads the profile of the original BSG account. How do I link my game from steam to the original BSG acount? more importantly would i lose my progress ?

[upper notch]

Okay I ran DDU cleaned out what appeard to be everything I will look at it again.

[cedar sand]

You can link your bsg and steam account via the account center on the website, and yes this will overwrite the steam profile

[thorny basin]

It says the email is already in use and to sign in on the authorization form??

[cedar sand]

You don’t create an account, you log in

[thorny basin]

Thats where im getting confused. I click on the link accounts tab and try to log in but it gives me an error and says email is already in use

[vocal lion]

Why bsg cant fix those fkn trash servers...

[cedar sand]

Sounds like something that should be asked in a support ticket then

We can’t help you with account issues

[rare warren]

stuck on deploy and then after that resatrt then this shi

[thorny basin]

My progress and saved info would it be saved to the steam one or the original BSG account? Everytime I go to click on the profile tab from the steam launcher it sends me to the profile of the original BSG account

[cedar sand]

Because you’re logged into that account on your browser, all that button does is open the website

[digital wharf]

how do i know if im maxed out on stash line upgrades? it says i can buy more but i thought i had maxed it out once before

[cedar sand]

Lines are sold in sets of 2, the maximum additional lines is 56, they are sent to you as codes

You know by counting your lines

[autumn light]

im being harrassed admins help me

come to my channel immediately

[thorny basin]

Ok?

[cedar sand]

#discord-mod-mail

[rare warren]

can somebody help me i am stuck on loading screen for 15 minutes somebody have same issue ?

you think the server is bugged cuz i am 30 mins in and still alive

[upper notch]

Hello, I had AMD slected as I have a AMD cpu/gpu instead I did not select anything and let it run. It seems to have solved the issues but deleted by corsair audio so I have to reinstall other than that a brief test in the hideout firing range proved that it worked this time. Might be a audio bug dunno will investigate more thanks for the information much appreciated

[empty axle]

still having this even after the update man

[quasi gazelle]

I had this last night and this morning

after a few hours I was able to run raids

[empty axle]

ive had this goin on for three days

[quasi gazelle]

I switched maps and it worked

[tropic tide]

not sure if anyone could advise but i bought the day off skin from the site and whenever i switched to it i'd get a backend error and after a restart it's completely gone

[scarlet mango]

Anybody know how to fix when it lags everytime you shoot?

[slim spruce]

you have amd graphics?

if so the solution is in the pins, the 5th one i believe

[scarlet mango]

@slim spruce its on a lab top, its ran fine before but now its giving us some trouble

[empty axle]

how tf

it worked

[supple comet]

Anyone know where the game settings (graphics, postfx, hotkeys) are stored? What file/directory?

[nocturne vale]

is there a fix for cqcm mask not being available for purchase after completing snatch task ?

[quasi gazelle]

cheers mate

[empty axle]

this is like worse then code in the source engine

its equal to turning it on to fix it being off

[river shell]

Does someone know why my FPS drops when i/someone shoot in Arena. I got a 5080 with amd ryzen 7 9800x3d, samsung 990 M.2 with a asus x870e hero motherboard. I already tried DDU, fresh instal & paige file increase

[empty axle]

saved on a scav raid but not a pmc raid

[tawny stone]

Anyone finding respirators in raid not getting them on scavs atm ...

[quasi gazelle]

I rechecked game files, checked for updates, cleared cache, restarted computer, loaded a compeltely different map, took everythiung out of character and re-equipped and it worked after 4 raids

[empty axle]

what the fuck is with tarkov

[short dove]

Why are failing the purchases on the website? I purchased the "USEC Day Off" skin for my PMC and I can't equip it

[sharp ridge]

Hello all! I got Snowball Achievement in game! saw it come up on screen.

But died quickly after 'Kollontay was last kill on streets' but guards got me quickly after.

But now out of game, no achievement.. but says 13/13 bosses killed.

how can I fix this?

[haughty goblet]

is there any way to get a gamma or theta case back after i deleted them... I am going for the fallen ending and now with kappa i cant progress any further... can bsg help me or is there any work around...

[slim spruce]

There's no way to get a gamma or theta back except resetting your account.

[wicked sky]

Is TFA not working again?

[slim spruce]

@vagrant bison we do not allow accusing

report them ingame

[vagrant bison]

Okay 😄

[meager lark]

tarkov not working on steam?

[haughty goblet]

what about revoking me trading in the epsilon case to fence...

[slim spruce]

I don't know what that means.

[haughty goblet]

like revoking the fence task where he wants the epsilon case?

[broken sky]

Anything to do bout the "Awaiting Session Start" infinite hang bug?

[slim spruce]

define what you mean by "revoke"

[broken sky]

Or is that gear just gone

[fervent sable]

hi so, i have complained here about two times now regarding an error where the game launches and subsequently crashes showing a unity error (no error code) and after reinstalling the game twice im really hopeless ( i have also followed previous instructions to the dot, however this did not yeild any positive results) obviosuly im not angry, i just really need help please

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/441

[granite siren]

someone can help?

[haughty goblet]

like if i were to get my epsilon case back and in return i gave back the fence rep and xp

[slim spruce]

steam only game?

[broken sky]

if I confirm leave this raid with infinite awaiting session start, does that mean I lose any insured gear as well?

[fervent sable]

just a question, how can i find out the user im currently using the pc as ?

[slim spruce]

it's in the start menu on the bottom left

[slim spruce]

confirm leave forfeits insurance, alt f4 and restart the game

[fervent sable]

okay but that profile is not in my folders under "users"

it´s like a microsoft profile you see

[broken sky]

Done it twice, still stuck on awaiting session start

[slim spruce]

that can't be so

[fervent sable]

i mean it shows a microsoft profile not a user name that is between my user names on the pc

[wicked sky]

Is TFA down?

[fervent sable]

it´s like a cloud account ig, but it´s not the same as any of the user accounts in the directory

[haughty goblet]

is this possible?

[slim spruce]

The username you're using on windows is in that list, it might just be another name but it's impossible to not have active user in that list.

[fervent sable]

maybe, lemme check

[slim spruce]

there are no item return policies

[novel trail]

anyone else had an issue with the story quest 'They are already here' when you get the second priest kill it resetting to 0 after extracting the raid ?

done it twice and had the same results now not worth wasting time for rn

[maiden flicker]

Can someone help me? I Purchased the pve expansion a few days ago but i cant switch to pve. It says that i need to buy it.

[haughty goblet]

so what youre saying is that there is no way for me to futher complete the story and escape tarkov? will they change it so you dont need just those 3 cases in the future? bc to me this is some bs

[maiden flicker]

i already reinstalled and verfied the game data and cleared cache

[grand kraken]

I am having the same issue, its irritating AF. Nobody seems to know why its happening or how to fix.

[slim spruce]

correct, you lost a gamma and it can't be returned unfortunately

[wicked sky]

I just want my TFA email 😭 its been 2 hours

[haughty goblet]

can i change my storyline in any way so i dont go down the path i was going bc now its an impossible task

or is that also in your no return policy

[slim spruce]

bsg will not do special treatment to return items or change your profile

[cold forge]

Чё делать?)

[slim spruce]

@cold forge English only

[short dove]

I purchased clothes and I can't equip it, tickets doesn't works

[cold forge]

Oy, what i can do with this?)

[slim spruce]

restart game

[cold forge]

not work(

[empty axle]

so far so good on my third raid on interchange

[haughty goblet]

lmao thats insane to me. bsg cant help a supporter of the game for thousands of hours and now i cant even complete the game bsg created and designed to make players escape from? i dont want to rub you off in the wrong way but this game was created in the idea of escaping, and a simple player now physically cant even conceptualize finishing it just bc they dont do "special treatment" towards someone

thanks for your help nun the less

[fast tiger]

Send u invite to Russian speaking discord in DMs

[wicked sky]

Is there a way to remove TFA completely?

[cold forge]

thx

[wicked sky]

Always seems to have issues

[neat oxide]

alsove got the same issue what do i do

[maiden flicker]

Why is the Tarkov Support so slow? Someone know the estimated waiting time is for a replie?

[wicked sky]

Put one in 2 days ago, still haven't heard from them

[maiden flicker]

Same

[fast tiger]

A week

This what people wrote here it can take for first reply

[maiden flicker]

Thats sad

[compact vine]

Anyone know what the best rtx 3070 driver is best for tarkov right now?

[fervent sable]

so i´ve done everything listed on your website, however i now didn´t even get to launch the game as it said "Windows system cannot gain acces to the desired folder or path. Maybe you do not have adequate permission to acces the desired folder" mind you i have gone and set the permission of all of the folders to maximum and made it so eft starts in admin mode

i really don´t know what to do anymore

[slim spruce]

when you start the launcher or when you press play?

[fervent sable]

when i press play

[slim spruce]

what antiviruses are running?

[fervent sable]

just windows defender (active protection is off as was instructed in the manual)

[slim spruce]

that error either means the drive doesn't exist, an antivirus is blocking access or you're not running the launcher as admin

[fervent sable]

so i ran the launcher as admin, and it didnt work, now as for the driver, it does exist and im not sure how to check the antivirus

although i have disabled active protection and have placed eft on exceptions

yea so i double checked, put the bsg launcher on the exception list, made sure active protection was off... still refused to launch

[slim spruce]

the whole folders, not just the exe

game and launcher folders

[vocal lion]

this shit is still a beta and not worth 1.0.

[queen cave]

sorry got super busy, but i tried that, still didnt work, both EFT and Arena, the shift key is not detected for keybind usage, only in text and outside of the game.

[little perch]

my buddy ALT TABED tarkov and now his game is reduced to a tiny speck on the screen. how fix pls?

[cedar sand]

Alt+enter

[little perch]

thx

[opal pine]

hey, having an issue just as of today, tarkov is all of a sudden opening on my second monitor, in game settings have been set to full screen instead of borderless, any attempt to change monitor / resolution results in a unity crash
tried uninstall reinstall, windows shift arrow key, alt enter etc etc and nothing is working
game was working fine yesterday 🤔

[quasi inlet]

Updated graphics driver?

[opal pine]

drivers up to date

[quasi inlet]

If your second monitor is turned off, and you launch does it launch correctly?

[opal pine]

havent tried disconnecting the monitor, just reinstalled graphics driver and if that doesnt solve it il try with the monitor

[quasi inlet]

You shouldnt have to disconnect it, just power off with the button.

You can also try deleting the game settings folder to make sure its not pulling old/conflicting settings.

[opal pine]

after reinstalling the driver the game didnt even open, straight to unity crash 😄

[quasi inlet]

Oh dear. Yeah try the game settings folder

[opal pine]

what exactly is it im deleting sorry?

[quasi inlet]

In your app data folder, find local then Battlestate Games then Escape from Tarkov, and delete the escape from tarkov folder.

[empty axle]

MODS remember this if people keep getting my error SOMEHOW it works i have no fucking idea why

[opal pine]

so this deleted the actual game now its reinstalling lol

[quasi inlet]

No the game isnt installed there

The game is in your program files

[cedar sand]

Then you deleted the wrong thing.

Run window > %appdata%

[opal pine]

literally went to battlestate games > escape from tarkov > deleted the escape from tarkov folder

[cedar sand]

Yeah that is not what they said to do

[opal pine]

app data > local > bsg > eft > delete eft??

[fast tiger]

This error was popping when you tried to load into a raid?

[opal pine]

idk if this means anything, first couple times i booted the game it gave me an error something like "param not set" which happened for like 2-3 resets which caused it to crash *

[harsh granite]

are the marked keys wortht he investment?

[quasi inlet]

yes

[empty axle]

after a raid

[fast tiger]

Was it always the same stuff you had on you?

[empty axle]

had it happen for three days and cleared,resinalled and waited took everything off an re equipped

[fast tiger]

Was it an item causing it?

[empty axle]

nothing was working even made a support ticket and you can guess how that went

didint say

[fast tiger]

Can you tell me, if you had the same items on you, when this error occurred in those days?
Or always different kits?

[empty axle]

had the same kit but then it happend again when i tried a diffrent gun in factory

the kit i had on was: rpd kitted for test drive,deathshadowfacemask,green hat,blackjack,lbcr, usp, red rebel, gamma container, prayer armband

korund too

[fast tiger]

So the problem might have been caused by an item that was on you.

[real patrol]

Is steam client broken?

[empty axle]

saw that problem looking it up online but the fixes werent working

[fast tiger]

I will make sure to let people know, if i see your issue again, thanks!

[empty axle]

some massive source level jank in bsg code

[quasi inlet]

Clearly the prayer armband was trying to send you an intervention (joking)

[empty axle]

i like to think it makes me immune to head eyes

[quasi inlet]

I launched my game just fine.

[nova hemlock]

did your issue resolve it self ?

[kind sable]

my freelook doesn't work when I get above 200fps. it slowly gets choppy and then at 200+ just doesn't work. does anyone have any experience or suggestions on things to try? TY in advance.

[empty axle]

nope had too fallow some dumbass unorthadox fix to fix it

[quasi inlet]

Lock frames to under 200? You should be keep your frames at or below your monitors refresh rate for optimal smoothness anyways.

[kind sable]

I have 240hz monitor so was hoping for a better solution.. but yeah could do that

[quasi inlet]

Ahhh I forgot those exist tbh

It was just the first thought off the top of my head. Is cpu/gpu usage getting too high when the frames are that high?

[unborn nebula]

HOW TO FIX :((

[quasi inlet]

I know someone last night was having issues with nVidia having low latency mode on and it eating up their CPU causing stutters after the game running for a bit.
Other things to check:
Full screen optimization is off.
Disable scaling - even in your graphics control panel
Making sure your aspect ratio matches.

[quasi inlet]

Bottom right of the launcher, above the play button/game version and edition lets you change regions.

[bright vapor]

Hey 👋 I have a friend who has a permanently banned account despite him not playing the game for about 3 years? Is there any way we can get some support about this? He has a 215$ account (unheard edition + tactical map on arena) as he just started to play after a week ago. He's only played pve and arena.

Is this going to be something hard to settle with the recent cheating epidemic going on or is bsg going to be a little understanding??

(Im asking for him because he doesn't speak good english)

[cedar sand]

Lol

[slim spruce]

you need to upgrade to EU version to play in EU

[slim spruce]

he was probably cheating, appeals go to battleye

[bright vapor]

I dont understand how or whyd he be cheating

All we play is pve 😭

[slim spruce]

or his account was hijacked and cheated on, but usually they change your email doing that

[bright vapor]

Yeah his account was invaded earlier

When he reinstalled he had a cheated account he wiped and enabled 2fa

[slim spruce]

Even so, it can't be unbanned if it was cheated on.

[bright vapor]

So there's genuinely no hope even if its not his fault??

[slim spruce]

Correct.

[bright vapor]

Thats an account hes spent 215$ on what kind of bullshit is that 😭 😭 😭

[slim spruce]

Account security is your responsibility.

[cedar sand]

It is an expensive lesson in practising better account security

[quasi inlet]

Should of had 2f already setup...

[slim spruce]

BSG has done numerous posts about account security and to add 2fa

There is no excuse to blame it on us.

[bright vapor]

well hopefully he gets unbanned but ill let him know to refund and get a different account

If the oddsre that low

[verbal niche]

there is any info about issues with transaction on web?

a lot of people dont get products that they bought

[astral berry]

Do you guys also get errors, when you want to Scav with friends?

[pallid spear]

any reason why i cant unlock network provider part 1? i did all the side quests needed for it

[true vine]

ive been waiting 2 weeks for my account recovery ticket

[scarlet mango]

How do you get the gifts from the BSG website if you own the game on STEAM

[slim spruce]

what gifts?

[short dove]

Me XD

[scarlet mango]

The one with the SR25 moonshine and food container

[slim spruce]

you are required to have a bsg account to own the game on steam

you use the profile page on that account

[scarlet mango]

we did link the account from steam to BSG and it made him start over so he unlinked it worried it would happen again, if we Re link the account back to his steam will it restart it again?

[slim spruce]

linking is supposed to be done before you play, as the bsg account takes priority. There's a cooldown period to prevent spamming relinks so please don't unlink it.

the wipe is planned when linking as it's assumed you have progress you want on an existing bsg account

when he's able to relink again it should bring back the progress on the bsg account.

[scarlet mango]

after he unlinked and it wiped, we been playing for alot longer, would that progress be saved or would it re-wipe

[slim spruce]

it depends on if the progress was made before or after it was linked before

[crude nexus]

Anyone know how come my Ref quest Great Heights part 1 isn't getting completed when I've won a match?

It won't complete the quest at all for me 🙁

[scarlet mango]

after it was linked, but then he unlinked it but it didnt wipe it again

[night helm]

I completed To great heights part 5 in arena. But i go to the main game and it isn't completed. anyone know how to fix this?

[hot violet]

Hello,
I am on PVE and trying to enter the Labyrinth. I just Sensory Analysis PArt I and hidden layer tasks but Sensory Analysis PArt II task is not showing up. Also i've killed Tagilla about 30 times and never found the Labyrinth card. Anyone experienced the same?

[alpine canyon]

cards arent unlocked that way anymore. you have to start the labyrinth story chapter by unlocking the knossos door and going in

then talk to jaeger

it will take around 36 hours after that to unlock the cards (timegate)

[hot violet]

Do i have to wipe?

[alpine canyon]

if you dont have story chapters then yea

[hot violet]

But hidden layer & sensory analysis belong to the story chapter isn't it?

[alpine canyon]

no

[hot violet]

I even got the Knossos LLC key

completed the mission but then i need a labyrinth card to progress

[fair agate]

https://escapefromtarkov.fandom.com/wiki/Labrys_access_keycard

Escape from Tarkov Wiki

Labrys access keycard

Labrys access keycard (Labrys) is a Keycard in Escape from Tarkov.

​

General Info

Type

Keycard

Weight

0.01 kg

Grid size

1x1

​

Usage

Usage

Allows access to The Labyrinth location a single time.

​

Storage

Wallet

Yes

Key tool

No

Documents case

Yes

S I C C organizational pouch

Yes

Secure containers

Yes

[alpine canyon]

this is the only way to get them

[hot violet]

seems outdated?

[alpine canyon]

i mean unlocking them

you can get them rarely as drop from tagilla

but unlock is only via this story chapter

if you dont have access to the story chapters and dont want to wipe, you will have to stick to rng boss drops

[blazing mirage]

my game is just stuck on updating the battleye service or sumthing like that

[hot violet]

thank you very much mate

[crude nexus]

Anyone know how come my Ref quest Great Heights part 1 isn't getting completed when I've won a match?

[blazing mirage]

oops nvm i just had to restart

[hot violet]

i will keep trying with tagilla so far..

[unique kettle]

You're in for a looooooong farm then, they drop like 1 in 50. They are not common at all

[surreal merlin]

hey everyone, so i just downloaded Tarkov and about to play for the first time ever, but it's saying my email address cant be registered, like the 'outlook' domain. Anyone know what thats about?

[slim spruce]

outlook can't be used, try a gmail just for tarkov

[surreal merlin]

well thats shitty

[slim spruce]

no it's because you can't login sometimes because outlook doesn't get our 2fa emails a lot

[surreal merlin]

i mean i get it, but also as a network admin thats still a terrible way to deal with that lol

i can still link it to my game accounts though right?

[chrome solstice]

Anyone else with rubberbanding issues, have tried so much nothing works

it's like i get rubberbanding every 30 seconds

[slim spruce]

outlook can't be a primary email address

if it was, you would probably be asking for a switch because of how many problems it has

google tarkov outlook

[strange thorn]

what do i do i dont see a message in my messages tab

[spice island]

what do i do to score points on checkpoint i just came from a match i won and i captured multable points

[olive ravine]

anyone found a solution for this?

[slim spruce]

do you have any software that modifies network traffic? vpns, filters, etc?

[olive ravine]

no, it worked fine for 2 weeks no propblems but when i wanted to change from arena to normal this started

[royal field]

any fixes or known issues for stuttering in Arena?

[bleak vault]

is anyone else having an issue where they cant turn in gunsmith part 3

[tardy hawk]

I bought some stash lines for the game like 10 hours ago and they still dont show up on my game. Any help?

[fast tiger]

Restarted game?

[orchid shadow]

any tarkov nerds know how to fix this issue

[bleak vault]

a couple times yeah, ive had no luck. im almost positive the gunbuild is correct, it just wont give me the option to turn it in

Ive repaired, double checked the attachments accoridng to the wiki,

[fast tiger]

Could we move to #beginners-assistance

[raven steeple]

this some kind of joke, really i am losing my mind, been trying to close ref quest to great heights part 3 in arena, played 28 matches, every time i’m on place above 4 in the middle of the match it kicks me out because of “lost connection with anticheat”, e v e r y t i m e. it is some kind of joke to me, just waste 5 hours of playing.

And every time i’m going back from the menu of arena to match, after exactly 2 minutes it’s just crashing

[short dove]

They're having issues with the purchases on the website. I purchased clothes like 11 hours ago and I can't equip it on my PMC

[orchid shadow]

is there a way to make a ticket in the discord?

[eager python]

Is the Two-Factor Auth code you get VIA email slow as fuck or is it just me?

[lime blaze]

fuck tarkov right now... i still cant play

[fast tiger]

Ticket for game issue or issue on this discord server?

[orchid shadow]

game issue

[fast tiger]

No bsg support here
Just this channel, where players help each other
What issue do you have?

[orchid shadow]

@fast tiger this

eft says i deposited 1 mil arena says no

[fast tiger]

🤷
You can always make a support ticket in launcher or maybe just wait until it syncs

[orchid shadow]

it has been like this for days

[fast tiger]

Then you know what to do

[orchid shadow]

ty

[proud sail]

is it my ISP or are servers dead?

[hard igloo]

Guys physical cores on ryzen 7 5800x on or off

[kind sable]

thx amber for the help but none of the suggestions work - still, appreciate the help 🙂

[gritty gate]

i had to wipe my data. i contacted support, and they allowed me to wipe my profile data.
@drifting latch you should know this too

[minor basin]

I figured it out. Thanks for the reply.

[nova hemlock]

looks like they did not fix the back end error still getting it GG

[gritty gate]

np! what did oyu have to do?

[minor basin]

I reset my profile once it finally wasn't greyed out. Logged back in and it was available

[gritty gate]

same thing i had to do then XD

[spice island]

how do i score points

[wanton halo]

after the maintenance yesterday my raid time has increased from around 5-7minutes to 10-20

[marsh sparrow]

when your team got a point on the game mode you score one on the mision

[wanton halo]

I've cleared temp files several times
Cleared cache
Reset my DNS Profile even

[spice island]

yea i did that i went a whole match we won with 1250 and nothing transfered

[wanton halo]

its the Loading Objects and Map that takes the absolute longest

[torpid cargo]

where can we find crash logs? i need some help finding out why i crash in woods after like 25 minutes in PVE. my PC is good and there isnt a problem but idk why it slows down, freezes and crashes and a small loading bar appears on the middle of the screen with a picture of shturman. and then it crashes.

[spice island]

my assmay or may not have forgotten to accept the mission

[plush oriole]

any advice on this part of the quest?

been trying CPT for like 2 days but cant get MVP even if i cap 7 points while team caps like 3

[candid raft]

Cant transfer out of arena, keep getting this error msg, any advice?

[fossil chasm]

NISHCLANSNIPER (NAE-LVL32) This guy tk'd me in a 5man it was blatant asf, he looted my kill and the killed me when i asked why he was looting my kill he then shot me in the head i have three other witnesses, ChadGearRatFear, Oxiclean14631, and rustyshack420

[fallen ruin]

is there a way to get tarkov on steam for free if i already have it from the launcher?

[marsh sparrow]

Not yet

[fallen ruin]

ok

[sudden dagger]

need assastance with account problems

okay so I bought tarkov on steam and I'm having an issue where the website says there's another account with the same email and whenever i try to do anything it says I need a two factor authentication to log in but i get no email regarding this two factor authentication and it's driving me mad because i cant log into my steam profile or my other supposed profile and so im stuck and unable to play the game as a result, what do I do here?!?

[placid oyster]

got a question if i rested my PVE profile do i loose all the drops in message

[strange thorn]

anyone know what to do ive checked my messages and cant find anything

[drowsy yew]

CPT rankings are based on the number of kills.

[odd charm]

To Great Heights! - Part 1 Not completed in PvE mode after winning a match in Arena, doesn't show up in my tasks on Arena either

[vagrant nest]

i just went to visit lightkeeper and the guards started shooting at me out of nowhere
and now my dspt is blocked

what do i do? i didnt kill zryachiy or his guards, didnt even shoot in their direction

[nova hemlock]

think my game is even worst after they did this update this morning

can we go back to pre 1.0 the game was working fine then 😄

[twilit verge]

do you guys know when I unlock the christmas questline with the santa bags that I have to turn in?

[desert scroll]

Getting this pop up when I launch the game, reinstalled the launcher and the game, and it still pops up, what should i do?

[mint iris]

can someone help me

my game just stays at this for minutes

[nova hemlock]

hmm i got that once i restarted game and it loaded

i did get it a few times this last couple of days but always enough to just launch the game again

[errant shuttle]

hello my buddy bought pve on his account and it says he needs to purchase it we have already tried all the basics restarting compuer and game reset his account and verified files and have any idea what we can do?

[zealous sinew]

Every time i try to Upgrade workbench to 3

i have all requirements

[placid oyster]

Anyone?

[zealous sinew]

is it on steam?

[spring delta]

Hey guys, I'm at my wits end. I have a Unity bug that persists across EFT re-installs, PMC resets (I just reset my PMC today to try as a fix). I have tried every possible Client-Side fix to address it. I submitted a ticket to BSG ~3 days ago. I'll give them another week to respond cause yo they're prolly busy, but man, I am honestly considering a full refund at this stage.

For Reference it is a Unity Serialization error on the logs, causes me to crash early raid every single time as PMC or Scav.

[zinc parrot]

I wouldnt think so if you didn't claimed them yet from the messages. But I'm not entirely sure

[tired nova]

I'm the buddy mentioned here, I've submitted a bug report, but I'm still trying to see if anyone else has encountered and fixed this. There doesn't seem to be anything I can do on my end, but it's wholly possible I've missed something.

[drifting latch]

Thanks! I can switch to PVE mode now!
But the self-wipe was more than enough to break my spirit...

[drowsy yew]

cI've never heard of anyone getting a full refund. Good luck, man!

[spring delta]

PayPal would beg to differ lmao

[autumn fjord]

why is arean lagging now

[pastel mauve]

Hello, I'm trying to play with a friend that resides in russia. Before 1.0, we were able to play on NA East and european servers just fine, as both of those suited us with <200 ping. But after 1.0, my friend is unable to connect to those servers, getting "Connection lost"(something like this, his game is in russian) during the loading. He never is able to connect, and even keeps the loot when leaving the raid

[spring delta]

Actually, even if paypal declines, my bank won't refuse me, it's an Australian bank, consumer law protections beat BSG/Xsolla Eula, not to mention, bro, like, cmon, game is "fully" released 1.0+ now, if it literally doesn't work there is no argument against a refund lmao

[tired nova]

I'm having the same problem, and this did not work for me. Was this the self wipe done via the website, or through a support ticket?

[drifting latch]

I performed a self-wipe via the website.
The first time, I didn't notice the launcher was running, so it wasn't reset. Please check if you can.

[tired nova]

When I performed the self-wipe, the tutorial reset, but it didn't seem to work even after tutorial. I will try again, thank you

I do not seem to be as lucky, sad

[vivid briar]

i purchased arena bp levels yesterday, and still have not gotten any bp tokens or levels or anything in game. anybody else still has this issue?

[echo onyx]

cant login

[manic palm]

yeah spent 30 on them been a full day still havent received them

[thorn silo]

hey, does anybody know if turning on Smooth Motion in your Nvidia settings causes consistent error durring matchmaking for scavs? or is there currently just an issue with scavving rn?

[vivid briar]

why wouldd you turn that on???

[thorn silo]

because it turned my fps from 35 to 110 on customs

[vivid briar]

my bad, i didnt read and thought you were talking about motion blur

[lapis monolith]

Is everyone getting the bug, where the "Handbook number" keeps appearing after you have checked the items. (Storyline items) ?

[left robin]

check 13 all ready looted nice use of a key 🙁

[fast tiger]

Can you screenshot your mechanic trader?
His standing and so on, how much for next lvl

[fallow skiff]

emm is this a bug to have 2 secure boxes ??

[left robin]

Waiting for kerman´s dialog so cant tell you

[proven yarrow]

I kept the briefcase in "The Ticket" and went to labs to get the jammer, but now I don't have the briefcase anymore somehow. Went back to woods to see if I could find it again, but no shot. What do I do now?

[left robin]

Seems like the whole story line is bugged

[fallow skiff]

yes had many bugs before XD

[proven yarrow]

yay.. I kinda figured. 1.0 strikes again

[fallow skiff]

i have to craft keycard now 7h than i can go to the terminal but i will get the 2 boxes just in case XD

i hope it gif me the good ending and not the fast

[left robin]

been stuck here for 5 days

[fallow skiff]

did u made 5 raids labs and than talk to mecanik and hand over 40bitcoins

[left robin]

I have done 1 long, 3 runs, 5 long runs, 10 long runs tryed to talk with both nothing

[fallow skiff]

hmm maybe quieck matches

[left robin]

Tigz is also stock here as well

[fallow skiff]

than i ques they have to patch it

[left robin]

They just need to put out a hotfix

[novel trail]

Same stuck on “they are already here” kills for the priests keeps resetting after 2

[left robin]

And i dont have any quest left in less then 24 hours for the story line xD

[velvet hull]

anyone know why me and my buddy just lost connection mid labs raid, it says server lost connection, we just wiped the lobby

[novel trail]

Same I’m literally stuck on it now and I’m not killing another 2 priests then in the same raid as I get the second kill, go to the marked room for the note

That’s fucking ridiculous

[velvet hull]

so its happening to you too?

[novel trail]

No mate something much worse

My priest kills keep resetting to 0

[left robin]

Hope for a hot fix soon with the story lines

[velvet hull]

oof

[left robin]

It cant be going on for ever this

[novel trail]

Been like a week now tho

Since they added the Christmas stuff shit broke

[left robin]

yeep

I was talking with tigz he said they was working on the story line

cuz he does not get the dialog yet.

[naive latch]

i keep getting an error "fatal error in GC". I have a 4090, 7800x3d with 32gb ram.. any idea how to fix it?

[lapis monolith]

How is this possible ???

[gilded karma]

Hello, i purchased the PVE expansion 2 days ago and i cannot use it in game yet. Someone can help me? The support doesn't answer

[cedar sand]

Only support can assist you

[gilded karma]

There is a way to have a direct contact with them?

[cedar sand]

Support ticket via the website, email: [e-mail]

[gilded karma]

thank you

[cedar sand]

Be aware that sending multiple messages will only delay your request

[pseudo wasp]

Im stuck on loading screen after scav run, anyone else problems or should i altf4? 😄

[gilded karma]

ok, thank again

[fervent sable]

hi, so far i have asked for support about 4 times, followed all of the instructions, the game still refuses to launch, deleted anything even remotely connected to eft and did a clean installation yet the game will not launch. I am trully at my wits end, and am lost for words, how in the world do i fix this ?

[cedar sand]

You haven't given much info about the problem so I couldn't even begin to help

[fervent sable]

so what exactly would you like to know, i´ll tell you

[cedar sand]

Tell us your system specs and describe the issue in detail

You just say it won't launch but tell us nothing about what actually happens

What error are you given for example

[odd nexus]

can i report players anyother way than ingame?

they never get banned that way

[cedar sand]

No

What makes you think you're banned?

[odd nexus]

well then anotyher cheater is going to walk

[cedar sand]

If you report too many people and they aren't cheating your reports end up getting ignored, boy who cried wolf, I get cheater confirmations back

[cedar orchid]

who do i talk to about a website cosmetic purchase that wont show up in my PVP tarkov? already opened a support ticket (2 actually) but no response and its been 24 hours

[cedar sand]

Open a support ticket on the website

[plush viper]

Anyone else having frequent fps drop to zero with 0% gpu usage for a second or so after the last update? Got 9800x3d 5080 and 64gb ddr5 and have no issues at all in other games.

[odd nexus]

i dont spamm report def not i only report real cheaters (14 kd 100 hrs) and such

[fervent sable]

okay so, i have an RTX 4050, 16gig RAM, and I-5 13th gen. The error goes like this: I launch the game, it starts and throws me into a black screen where it loads up just until i can baely see the Battle eye logo in the right bottom corner, where the game crashes showing a unity error that loads to like 1/4 of the window and then the game offers me to do a crash report, without mention of the error code. I have followed the instructions the bsg website concerning the unity crash, after granting all of the privilliges and putting eft and bsg launcher into antivirus exceptions (i use windows defender if it helps) the game could not run (now showing a different error and not even loading up) the error goes as follows: Windows system cannot gain acces to the desired folder or path. Maybe you do not have adequate permission to acces the desired folder. I have then checked if the folders are in exceptions (they are) After this i have completely uninstalled all the files connected to the game, and did i clean reinstall, however the same unity error popped up

[cedar orchid]

i have, i used both launcher and website. no response for 24 hours

[cedar sand]

Are you running the launcher and game as administrator?

[cedar sand]

It can take longer than a day, you will have to be more patient

[fervent sable]

yes

perhaps logs could help ?

[cedar sand]

Logs are something you can provide to support, don't send them here

There is something configured wrong with your system that is preventing it from launching

Either you don't have the permissions you need on your user account or files are being blocked

We can't help much more than that

[fervent sable]

oh boy, but how come this only happened like 6 days ago, when i did not interfere with the system

[cedar sand]

I couldn't answer that question, I don't have access to your system

[cedar shore]

Yo does anyone here use Nvidia smooth motion?

[fervent sable]

btw when i send a report is it done after i pressed the send button, but nothing really happened ?

[paper briar]

im trying to download arena on D drive but it says no space in C?? some help pls @cedar sand

[cedar sand]

You need to change your temp directory

[paper briar]

cud u guide me

[cedar sand]

Click launcher settings in the launcher, and then scroll your mousewheel down until you see temp directory, and then change it

[nova hemlock]

hmm why is the launcher now asking me to login each time

[paper briar]

i did tht , but it says "There is no access to the folder "D:\arena". Select another folder to install.

[cedar sand]

You need to run the launcher as administrator

[left robin]

@cedar sand do we know when there will be a hotfix for the story lines that are bugged? if i can ask that

[cedar sand]

No, we don't know that, we are not BSG, we have as much information as you

[paper briar]

worked thnks. btw my main eft is on C so wud i need to change these again or wont it be an issue

[left robin]

Well thats also fair, was just thinking AHA, but thanks for a quick respond champ 🙂 ❤️

[cedar sand]

No, this is not an issue at all

[paper briar]

alr bro tqsm

[nova hemlock]

lol something so major fubar i getting that red error post with some link a few times if i hit play in launcher and then after a few tries it works

[fervent sable]

@cedar sand , i tried to manually launch BattlEye, the launcher and eft but it said that it´s unable to check the client version, does this narrow the problem down ?

[calm basin]

hey guys i have problem

basicly i've got this

but it doesn't allow me to put it in inventory even tho i have they are already here
on the subquest to go to power station with this key

[left robin]

spiceal slot

[calm basin]

bruh

so why tf can i put it in docs case

[blissful hollow]

hello people, i purchased tarkov on steam and had been playing it for the past week just fine, after claiming the new years gift from bsg's website it now prompts Error on Post, Error 0 whenever i try to launch the game, has someone else also faced this issue, if so how do you reslove this ? Any help would be much appreciated

[cedar sand]

Windows key + R (Run) > %appdata% > Delete the Escape From Tarkov folder