community-support

[foggy hearth]

If I buy the prepare to die edition throug steam and then want to upgrade to unheard from the site, will it be the same price?

[sterile robin]

My friend linked his steam acc to a new bsg account to have his discord linked and lost all the progress he had made. Anyone know if bsg helps with these kinds of situations?

[slim spruce]

You mean to his bsg account

This is on purpose, as BSG account progress takes priority.

[fast tiger]

according to this guide, that helped quite a lot of people in the past with 16 GB Ram and crashes:
#community-support message

32000 to min
64000 to max

A lot of trial and error with 30-40 people a year ago

[sterile robin]

He was playing on steam but never created a BSG account. He now created a BSG account to link his discord to to the game. He linked his steam and discord to the BSG account and then after restarting he had to start the game again.

[sterile robin]

I see the logic but was wondering if this was a lost cause and he had to just start again

[slim spruce]

unfortunately yes

he will have to begin again

[foggy hearth]

If I upgrade an edition it will have the discount?

Or only if I buy it for the first time

like pte to unheard

[slim spruce]

when you upgrade after owning standard edition the difference in price is all you pay

the difference only

[foggy hearth]

but it has the discount?

unheard has 30%, will I have it even if its an upgrade?

[slim spruce]

no

[slim spruce]

the 30% off stacks with what you pay in difference I believe yes

[foggy hearth]

thx

[terse terrace]

Anyone know why this hasn't completed?

[foggy hearth]

gonna try buying it from steam then upgrade from battlestate to save a couple bucks

[quasi quail]

I'm having the same problem, can you reply to me once you get help so I can see about time frames

[upbeat python]

Is anybody having issues with packet loss? And I mean, serious issues. First few day or two of the wipe I had this as well, but it seems to be getting worse and worse, and it's making the game borderline unplayable.

I'll be walking and then randomly get wave of stutters that lasts about 20 seconds, packet loss icon shows up on my screen and FPS dips horribly. Always happens at the start of raids, but happens a lot mid raid as well.

I'm not sure if it's my connection because no other game ever did or does that, but I'm not sure if it's my PC either because my brother has basically the same specs as me and hasn't faced this problem so far. It's so weird that it presents just like regular FPS drops, and not typical lag. My ping also seems to go up randomly to 100ms for a raid or two, but i'm not sure if those are related.

[fast tiger]

whats your GPU

how much Ram?

[upbeat python]

i5-10400
2x8gb of 2666mhz DDR4 RAM
RTX 5070

my brother has the same pc, but with a 3060 and had none of the issues i mentioned

[fast tiger]

Having only 16 GB Ram might be an issue

[upbeat python]

yeah, i've heard that, but it's weird how everyone else i play with also have 16 gigs and they're not having any issues

this game....

[valid salmon]

anyone know how to fix the white washing of the sky? this isnt my screenshot but it looks like this and at times wooorse. But inside buildings/factory is no issue

[haughty helm]

anyone got any idea why my launcher is seizing at the last 100 MB of this bloody update? 😭

is this cos of that eft/live download error thing that loads of poeple have had

[foggy hearth]

I bought unheard as a gift for a friend, where should it be

[last pewter]

i7 14700k, 64gigs of ram, 5070. 4k screen 100-ish fps on dlss balanced. HOWEVER. if i open up to many chrome tabs (more than 3) the game has a seizure. the game kidnaps about 35 or more gigs of ram and just makes my system unstable. so weird packet loss at 16gigs of ram i wouldnt even be suprised

[valid salmon]

you buy the gift, then whatever email you put in it will send a code to. They just need to make an account then claim it with the code on the website

[foggy hearth]

I got it, thx

[slim spruce]

do you have error 229 banned?

[slim nimbus]

gameupdate cooks itself when loading into raid

[fast tiger]

ran cleaner in tarkov settings activated?

[faint shell]

ty will dabble with that

[last pewter]

its been off since 3ish years ago, it had problems back then so i guess i never turned it back on

[tame vigil]

when trying to repair the game it tells me no available channels then gives the error 0 code. has anyone ran into this?

[last pewter]

ive seen it here alot, so dont feel left out. lol

[round brook]

does anyone know how to fix this? ive tried everything i could think of.

[elfin hemlock]

@magic pike you get it figured out yet?

[elfin hemlock]

having the same problem

[lucid apex]

Anyone know why I can't install arena on a separate drive? The drive with the launcher and main game doesn't have enough space, but wont let me install it on a different drive.

[fast tiger]

https://www.youtube.com/watch?v=x4BZQEolJdU

[round brook]

did everything in the video nothing worked.

[elfin flare]

Anyone know why when I try to play the game it says sometjing like WARNING Impossible to open game and checks my files for repair but then when it’s done I click play and it does it over again??

[slim spruce]

whiite list the launcher and game folders in windows defender, reboot and repair as admin

[elfin flare]

Will turning off virus and threat protection work? I thought I remembered doing that once before

[hidden coyote]

Guys does anyone else have an issue where the same achievement keeps popping up over and over?

[slim spruce]

turning that off doesn't disable it

[elfin flare]

Okay well thanks

[foggy hearth]

did they nerf the 2.5M roubles from the tutorial?

[slim spruce]

tutorial is a set rewards set now

you don't get progress

[elfin flare]

Thanks anyway but I did what I was talking about and I worked must’ve just been the virus and threat protection stopping the game launcher from fixing the files

[vagrant wasp]

anyone know how to fix the issue of raids not saving when playing solo local?

[warm onyx]

Hello! I'm having some networking issues, is there any support available?

[slim spruce]

like what issues?

[warm onyx]

Hi

I've been losing every gunfight so far, but right now I just realized that my game is behind of what's actually happening in game

I just had a guy appear in front of me and knifed me to death

[slim spruce]

Ping?

[warm onyx]

I've selected the top 5 lowest ping servers around 100 always

[slim spruce]

I'm not sure the problem you're describing is what you think it is.

It's just temporary lag

[warm onyx]

what could cause that?

is there anything I can do to solve it?

[slim spruce]

ghosts in the machine, it comes and goes

[sick widget]

Is anyone experiencing horrific stuttering at start of raids/being hit for the first time/ opening inventory for first time, literally doing anything for the first time every raid? Started doing this yesterday and I'm not sure what to do about it

[warm onyx]

But like it's a permanent thing then, I've experienced multiple occasions when I shot at someone, and it registers like 1 or 2 hits

[sick widget]

sometimes the stuttering gets so bad that windows wants me to close the game

[warm onyx]

but in reality I shot at them like a full mag

question, I have like a network of multiple routers in my apt, my network cable passes through 2 routers before reaching my pc, can that have an effect on my connection?

[slim spruce]

I have a similar setup it shouldn't do much to your ping if set up correctly, no

[warm onyx]

set it up myself, on bridge mode both of them

walls are too thick so wifi can barely reach 5 mts

many thx anyways, I'll try with the ISP then

[cunning coyote]

For Peacekeeper LL1, I dont see the M16A2. Is it a mission I gotta do or am I missing something?

[umbral raptor]

is anyone familiar with chargeback things on tarkov. I upgraded to unheard a while ago but didnt want it at the time, so I made a claim with my bank. But I cancelled it right after because its fine Ill keep unheard. But Xolla still refunded me and downgraded my game to standard and changed my region to Russia. if I purchase unheard again will I get everything I had in my stash back? It was way overfull for a standard edition stash.

[slim spruce]

you refunded it on a bsg account or steam?

[glad comet]

me

im playing on eu servers only

[lusty copper]

i think it is locked behind main story quest progression or so i've heard

[glad comet]

my internet might be not the best but its definetly too good to lag like that

[umbral raptor]

I refunded on BSG account, I cancelled my claim but was still given a refund. so my game is standard and now in russian region, when i orignially was in EUR region

[slim spruce]

That is not possible to downgrade from eu to CIS, you must be on another account

If you refunded the purchase that ends in a ban on the account also

[umbral raptor]

I can message you screenshots if that works. I have proof

I know you cant resolve the issue but you might have more knowledge than I would

[slim spruce]

You will need to upgrade to EU region to play outside of soviet countries

[umbral raptor]

I know, I had EU region and then the refund hit after I already cancelled it. and now I am russian region.

i have an upgrade to europe region purchase, but it says russia and CIS countries, makes no sense. and I cant even launch because I am in the US

[slim spruce]

Contact support to look further into this in a ticket.

[thin plank]

so i did the balancing quest from ref and got the arena free trial for 3 days but its taking ages to load

[cunning coyote]

K thank you

[cosmic sleet]

Is there a fix for the slow download speeds off the EFT launcer? been downloading for 2 hours hovering at 1-2 MBs per second.

[mossy lodge]

Has anyone figured out on pve why Hot Zone is gone?

[upbeat locust]

No bsg throttled the servers so the game servers wouldnt die

[wicked kiln]

what do, just trying to buy ammo case from ref

[slim spruce]

your loyalty level is low, maybe .9999 repeating. get more rep.

[upbeat locust]

They give rep lower than .01 increments?

[slim spruce]

ghosts in the machine

[fallow halo]

rounding errors

[wicked kiln]

isnt ll2 ref .20 and im eod so i start with .20?

[upbeat locust]

Yes

Ref part actually no idea

Eod .20 starting yes

[wicked kiln]

guess ill go do an arena daily

[round brook]

have you fixed the problem?

[elfin hemlock]

i did

[round brook]

okay

[elfin hemlock]

i hjad to disable like two different antivirus. i think the one that worked was rav endpoint

[round brook]

yes same here

[magic pike]

are you running any anti virus lol

[wide tree]

🫴 ?

[queen anvil]

i just handed in my 7 usec do tags for friend from the west pt 1 and now its asking me for 7 more what can i do

[elfin hemlock]

i think i currently have them all turned off. like windows security windows defnder and rav endpoint

[vagrant idol]

Any info about the discord link on the website page ?

When i try to link it. It give an error on the discord webpage saying i need a verified email and phone number. Wich i have ?

[strange pawn]

why does every time i extract/die 9leave a raid in general) it take like, 10-20 minutes to load out, and even if i wait it will give me an error message? it says error 1000 param-something. and "authorization error occurred"

[sacred haven]

Anybody got any ideas??
Been stuck on repairing the game at 99% for around 3 hours now nearly 4 and its been going back and forth from 41 secs to 42 secs remaining and then calculating time, then repeats itself

[devout wing]

Is there any update on what they are doing to fix insurance? Its not returning anything but 1 or 2 items from a whole kit

[wide tree]

u need to play on BSG servers not local

[devout wing]

Is that how its going to be forever or will it be fixed?

[wide tree]

no idea, hopinf for a fix too, rn bsgs servers arent slow tho so its fine

[ashen fog]

guys help to great heights part 5 is completed in arena for me and my friends but no in the acutal game!!

[devout wing]

Took 3 of us 13 minutes to load into a server. That's really slow

[sacred haven]

Remember some items you might've insured with Prapor or Therapist where Prapor has a window of 24-32 hours to give you it, or therapist with a 12-24 hour window

[wintry coral]

I got head eyes by some guy who took 3-4 rapid shots at me, but when I checked his profile he was holding an mp-18. Does the character in the profile screen show all of the guns in a person's kit, or just the one theyre holding currently? It didnt show any pistols or secondary guns

[wicked kiln]

doin an arena daily fixed it, ty

[sacred haven]

It showcases all the guns, but some backpacks might hide smaller types of weapons and some types of pants don't have a pistol holster so if they have a pistol on they're side it's not visible

[wintry coral]

No backpack, and i could see their pistol holster was empty. They were also running the lvl2 green camouflage armor. I hate being the guy that calls every death sus, but this one seemed too weird

[sacred haven]

Well there's always just BSG servers desync

A friend of mine shot a PMC in the head 9 times he had no helmet on, it was a naked head and then my friend got shot once he died and then the PMC died after my friend died

So a lot of problems with Tarkov rn

[wintry coral]

I hear that lol

[strange pawn]

any way i can fix this?

[sacred haven]

Servers are just overloaded

[wintry coral]

This was happening to my friend, I would load out fine and his game would crash every time. He changed some setting and that fixed it but I forget which one

[sacred haven]

There's always a fix of having your game on a SSD with faster speeds then a HDD or might be some problems with ur RAM (Memory leak)

This game is heavy on RAM

[scarlet field]

love how the game just randomly bans me from the flea & now i can't access my traders to do tasks. super playable

[strange pawn]

i have 32gb ram and its on an ssd

[strange pawn]

could you ask him? maybe i can try it

[vagrant idol]

Any info about the discord link on the website page ?

When i try to link it. It give an error on the discord webpage saying i need a verified email and phone number. Wich i have ?

[sand temple]

Claustrophobia task is broken

Anyone know anything that would fix it

[vivid briar]

can someone who can help me figure out my downloading issue look in the screenshots chat to try to help me?

[glad comet]

did u tried running the launcher as administrator

[vivid briar]

Yeah

[glad comet]

but does it work when u try to install on C

[granite phoenix]

anyone know why my duo and I load into a raid, 10s later both our games perma freeze, audio on, and ping spikes to 370. it fixes, DCs us, we reconnect, and conveniently someone happened to nade us as we were reconnecting

[upbeat solstice]

After some testing, the ping spikes and disconnect issue is definitely either a server issue or a data center issue. Watched the regions in the region select window and for NA, NA East was the only one that didn't jump to 600+ ping randomly when it used to yesterday and before. Selected it, and have had no disconnects so far. I do hope whatever has been going on gets fixed for all regions

[marble badger]

I need support i don't get any response from support email, please it is URGENT

[tired helm]

Is there a buttplug collectible at customs?

[lusty copper]

its lootable from bosses 'pockets'

[tired helm]

is there poop on it haha

[fair rain]

lolz

[timid lintel]

how do I know if I got the nikita voicepack from drops?

[lusty copper]

u should get 'batya' chapter after finding that
have you clicked on the item and inspected and 'translated' / read it? think that's required for the game to register that you have seen them
then ask jaeger he will know more about the patch

[lusty copper]

it will say a notification on the bottom-right ingame that you got it, and i assume show up in your voice lines in audio settings
but there are supposedly seperate drops, 1 for usec and 1 for bear, it might be possible to get the voiceline for the opposite faction so it wont show up

nice

and ye i think just do 'tour' until you get mechanic and then unlocking jaeger is kinda like before, you'll get saving the mole and then gotta complete that and accept gunsmith pt1 and then you'll get introduction quest for jaeger

[timid lintel]

thank you 👍

[lusty copper]

np :D

[scarlet jackal]

i just updated my game and everytime i try to launch it, it says user action required: It appears the game has terminated with an error. i cannot get it to work

[bleak latch]

is there any way i could potentially recover an email i used for my acocunt? I lost access to it, plus forgot the name of the email, i have my tarkov account name, and i know almost the exact email, minus one character and i was wanting to reset my PvE progress, but i cant log in to the website because i forgot the email... i have the password already as well, for some reason i wrote the password down, but NOT the email -_-

i can still play the game because i put remember me, and i can see the characters on there, minus the blurred ones, i just need to know the email so i can log in to my account, didnt know if anyone at BSG could see my actual email using my account name or whatnot

[granite phoenix]

how does my duo and i at the EXACT same time have the game frozen, and spike to 370ping, then crashes??? we reconnect and die as soon as we get back in to a guy in our spawn

[heady sapphire]

The recent announcement mentioned cheat discord does that apply to wemod and cheat engine?

[polar sinew]

Hello, I’m a Korean player who enjoys Escape from Tarkov. However, since the game’s translation isn’t working properly right now, I’m planning to use an auto-translation tool called “XUnity.AutoTranslator.”
But I’m worried that it might be detected as a hack or cheat.
Could anyone please give me some advice regarding this issue?

[oak prism]

Do they not sell edge of darkness edition anymore? Is it OP?

[timber cobalt]

It was a limited edition that was removed from the stores early 2024

[gentle hatch]

Does anyone know if the key called "Dorm overseer key" spaws?

[oak minnow]

bro, are you kidding me? Ive been playing eft for a long time, but in customs, I went to every single fucking extract, zb-013, old gas, dorms, and finally was about to get to zb-011, and all of them previous ones were gone. and the server closed

[oak prism]

@timber cobalt did they just do a wipe? I’m about to start playing again after years. Making sure it’s a good time to start

[timber cobalt]

5 days ago, 1.0 dropped

[oak prism]

Thank you

[timber cobalt]

Game is no longer in beta

[oak prism]

And what’s the pvp and pve servers I hear about?

Like what’s the traditional tarkov from years ago I want to play. Is that pve?

I bought the EOD version like 5yrs ago

[timber cobalt]

Two modes separated, pvp is same as usual (albeit now wipes are optional) and pve is the same as pvp (no forced wipes) but with instead you're the only player pmc on the map

[oak prism]

So pvp is traditional tarkov ok

[heady sapphire]

Bsg just gave the bots cheats so it feels like pvp still

[oak prism]

Why optional wipes? What’s the upside to wiping on your own

[heady sapphire]

They are gonna do seasonal stuff like diablo

[timber cobalt]

If content is getting stale for you / you've run out of stuff to do

You can choose to wipe yourself or continue to play

[oak prism]

Ok I see nice

Is the game a lot different than like a year and a half ago

[timber cobalt]

But yeah they are bringing back the forced wipes as a "seasonal" character which is separate to the current character for pvp

I'm unsure whether these two will play together or separately

[timber cobalt]

Pretty much the same, but with a lot more content, the kappa quests are now side quests and there's a story line to finally allow you to escape from tarkov

[heady sapphire]

Might have carry over rewards for main account

[oak minnow]

in relation to this, can anyone tell me what I did wrong? I know dorms AND old gas are chances they might not be there, but what about zb-013?? Is that now changed to a one time extract?

[timber cobalt]

do you have a clip of it?

[oak minnow]

no

but the zb-013 door was fucking closed...

[timber cobalt]

you need to unlock it with a factory exit key

[oak minnow]

old gas was taken, and dorms was taken, and unfortunately because it was like 13 minutes left, trying to go to every single extract fucked me

[timber cobalt]

and turn on power for it

It's always been like that

[oak minnow]

i've never used zb-013 except at the beginning of this wipe, and it was open... so maybe someone unlocked it that time

[timber cobalt]

yeah they definitely did

[shut current]

im looking of a way to get a bunch of keys anyone know of any good routes?

[oak minnow]

just so annoying to go through so many extracts and not a single one allowed me extract except the one that im no where close enough to get to in time

[timber cobalt]

It happens, it's all part of learning the game

Only thing you can do is load back into another with the knowledge you gained

[oak minnow]

I dont remember tarkov being that asinine with extracts.

leaving only one singular extract? come on now

[timber cobalt]

The extracts for customs have been like that for years

[oak minnow]

literally never had an mia until this last match

[odd coyote]

hi there does any one know how to fix unity crash?

[timid lintel]

No, it's still through mechanics quest "introduction"

[worn furnace]

anyone have gym unlocked

[runic warren]

anyone know why i didnt get the free twitch drops?

[shell wind]

i never got mine either.

[upbeat locust]

is there a reason reconnecting to a raid takes 5 fucking mins now or is it just shitty bsg coding

[naive swan]

Did you tab out of the game mid match?

[odd coyote]

nope

[sick violet]

Anyone know of a fix for the random high ping spike you get when loading into a raid? Inconsistent between which raid will be fine and ill be stuck with 300 ping, friend doesnt have this issue only me, seems a lot of others are having this issue and tried similar fixes to them

Doesnt happen in Arena games even though same single server region is selected

[verbal sinew]

Hey i got the thing to talk to mr kerman, but in the middle of the convo i got an error and it kicked me out of the conversation, now it only says talk to mr kerman but i cant talk to him again, did it bug out? am i fucked?

[west patrol]

Anyone know how to fix loot resetting after extracting the raid

[jade otter]

hey does anyone know why scav raid queues are so long but pmc is so quick

[strange pawn]

anyone have any ideas for how i can fix this?

[unreal island]

Any way to fix this error popping up when trying to do basically anything in PVE menus?

[shy pasture]

to anyone know if the champions key is still disabled

[verbal sinew]

i got the same error and now i think my mr kerman quest is glitched

[naive swan]

I am trying to figure out why im crashing too. I still havent received an answer. Lost kits due to crashes at times. Doesnt matter Ultra settings medium, borderless, Fullscreen. Its random too at different maps

[lilac crag]

guys

urgent help

[zealous fjord]

neither is quick??

[lilac crag]

when i click on traders or flea market, my game goes back to main menu

how do i fix this, i cant use traders nor the fela

[jade otter]

less than 3 mins for pmc for me

[zealous fjord]

the single raid I tried to go in this wipe last night was 15m matching (also tried like 3 times) and I decided to go to sleep lmao

I am currently sitting 4m in queue

[jade otter]

aus servers are quick for pmc rn

[blissful crane]

1.0 file download link isn’t working trying to determine if it’s my end or not? I’m on the internet fine is there an issue with the file hosting link?

[zealous fjord]

oh boy, I am from eu XD

you say I should try australia? lmao

7m in queue btw

[verbal sinew]

Like is anyone official here? i cant contact him again, i got the fucking dumbass error in the middle of the convo and it kicked me out and now i cant contact him, i cant contact him even when i approach the intelligence center? AM I FUCKED???????

[odd coyote]

same here when i play on bsg servers i crash every 5-10 min but when i play solo pve everything is fine
i am trying to contact bsg support for 5 days still no answer

[verbal sinew]

is this just a channel for complaining and getting no help at all?

[noble fable]

Were the Discord drops a limited time thing? I linked my accts for the Toolbox and its not on my rewards section on my account.

[verbal sinew]

i guess i will just kill myself

[hushed gazelle]

Am I still allowed to ask people for help regarding quests that require keys or is that not allowed anymore?

[ornate eagle]

I have forwarded your issue to the tech team

[ornate eagle]

A good rule of thumb is: if noone is asking for something in return for the help with opening room for quests - you are good to go. As soon as you are asked for example to give ledx in return - that's a nono

[hushed gazelle]

aha okay so im not allowed to like offer a marked key in return, thank you for answering the question mate, appreciate it a lot

[sick widget]

Is anyone experiencing horrific stuttering at start of raids/being hit for the first time/ opening inventory for first time, literally doing anything for the first time every raid? Started doing this yesterday and I'm not sure what to do about it.
As for PC info:
9800x3d, 4070 TI SUPER, 64gb, game is installed on a M.2

Idk why I forgot to un-reply to myself lmao

[verbal sinew]

Hope it gets resolved, i really dont want to wipe my account for this

thank you and sorry for being upset

[sick widget]

Things that I have done already:

• verified integrity
• cleared cache
• looked at task manager while this occurs (nothing sticks out)

[ornate eagle]

generally every similar issue players are facing with encountering errors while interacting with traders is forwarded as top priority

[verbal sinew]

should i even keep playing for now or will my account be rolled back a certain amount?

[ornate eagle]

no it won't be rolled back you at some point will be able to progress further once fixed

[verbal sinew]

thank you, sorry again for being upset it was just a very annoying issue to face

[rare flare]

imagine a world where every sus death wasn't your first thought to be a cheater why play a game when the goat video still exists more cheaters than ever thanks bsg 10yrs no improvements to anti cheat or optimization all the money went to what not the severs or to the anti cheat trashy dev team

[bitter bloom]

anyone know what to do if i registered the wrong email for the verification process of linking my account with steam? i can play the game just cant log in to bsg site or link for like twitch drops or anything

[stiff quail]

I purchased the game from the website. Initially, there were no problems. I was getting an error saying the file could not be downloaded. I clicked "Try again" to download the game, and then I got the error "You have not purchased the game." I don't know how to fix this. Can you help? I also have my purchase receipt sent to my e-mail if its required.

[wet kiln]

Im trying to talk to the BTR driver on woods but it wont let me talk to him (dialogue opens for half a second then autocloses) Any solutions?

[ornate eagle]

you would need to contact support via [e-mail]

[sick widget]

adding:

• uninstalled and reinstalled

[ornate eagle]

you will have to go to and finish account registration process here: https://profile.tarkov.com/

[ornate eagle]

I would look if any drivers conflict is persistent via DDU

[stiff quail]

I contacted you with a support request. I'm waiting.

[sick widget]

DDU? I'm unfamiliar with that acronym

[ornate eagle]

ddu (display driver uninstaller)

[sick widget]

I'll take a peek at it and report back to you. Thanks for the pointer!

[rapid jackal]

Can you add people through website or phone or do you have to be in the launcher on your PC

[ornate eagle]

only through launcher on PC

[rapid jackal]

Ok thanks

[rain orbit]

has anyone been able to use btr? i can enter as normal but i can't talk to the driver as it closes the dialogue immediately

[wet kiln]

same problem

@ me if you find the solution

[rain orbit]

💀 we're waiting for bsg for that

[bitter bloom]

when i do it just takes me back to the account verification step ands its sending the email to an account i dont have access too. Is it possible to change the account its trying to send it to

[ornate eagle]

I would contact support then as it does not seem the issue some of the people may be facing

@rain orbit @wet kiln you guys play PVP or PVE?

[bitter bloom]

i did im waiting on a response but just wanted to see if there was a fix i wasnt seeing, any clue how long support usually takes to respond?

[rain orbit]

pvp, thought it was a one off bug but it happened twice. once on streets and once on woods

[tawny solar]

Contact support, they will answer in about 10 days with an automated message with no useful information, then you repeat the process until you get lucky and some slave intern actually helps you in a month or two, or maybe never

[ornate eagle]

could you please send me logs via DM

Logs from the game are stored in the path where X is your drive where Escape from Tarkov is installed - X:\Battlestate Games\EFT\Logs

Each log folder is named with the day and time of the starting session in UTC format (basically when you start the game)

[velvet socket]

just noticed tarkov is on steam, do players who owned the game prior to this get a steam key or something? Does bsg have like a statement on it

[noble kelp]

Can i get help with the Suspicious behavoir. CF-RAY error (IP blocked) here or is it better to contact support via email?

[ornate eagle]

No you wil lhave to purchase separate version through steam

[velvet socket]

classic bsg, never change

[ornate eagle]

Only support can help you with the case but if you plug in your phone and use it as a modem and it helps then I would also inquire your iSP

[winter ibex]

when is bsg gonna fix super slow loading

[ornate eagle]

Could you be a little bit more specific: super slow loading of what parts of the game?

[verbal needle]

anyone know how to fix my 3mb a sec download speed? sometimes it goes to like 300 kb/s lol

[mental moth]

Any idea how to fix this? I went to talk to him and in the middle of talking got an error and was sent to main screen. Now I can't talk to him about the quest anymore and it shows as completed but wont tell me the next step

[winter ibex]

during loading loot after 80% , it took 5 min to get to 90% , and its every raid , it wasnt this bad before ,what took me 2-3min to load , now takes 6-8min

[ornate eagle]

can I get your logs please

[ornate eagle]

can I get your IGN please

[verbal needle]

anyone know how to fix my 3mb a sec download speed? sometimes it goes to like 300 kb/s lol

[mental moth]

omenamanteli

[grizzled hare]

Is insurance on pve bugged or is it intentional to not get everything back?

[ornate eagle]

have you spoken with Skier after?

[mental moth]

No he's locked for me

[viral breach]

what do i do ab this it keep showin up every couple hours and never seems to really fix

im tired of redownloading the game had to have done it 8 times since wipe

[mortal vapor]

Anybody have some connections at BSG? a friend has purchased Prepare to escape in june, Played with it and since wipe his account is standard again. BSG support has not answered ata ll on the ticket.

@ornate eagle

[wet kiln]

pvp , i tried relogging in raid, attempted it again in another raid with the same issue

[verbal needle]

anyone know how to fix my 3mb a sec download speed? sometimes it goes to like 300 kb/s lol

[viral breach]

how many raids

report lol

[ornate eagle]

Only support has an authority to reply such type of tickets. They also has an influx of requests thus it may take some time to get reply

[mortal vapor]

I understand thank you.

[pearl monolith]

anyone ever get out of a scav raid and have a random pop up of the sorting table with a bunch of random stuff in it?

[ornate eagle]

like what type of stuff?

we have fixed an issue where players were able to equip tagilla masks with some of the helmets

[pearl monolith]

all kinds of random loot? like.....literally random items, food, meds, armor, guns

[ornate eagle]

hm

[pearl monolith]

look, got out of scav, and it just was here with random stuff

[viral breach]

sooooo we have no ideo or what

[ornate eagle]

PVP or PVE?

[pearl monolith]

pvp

[ornate eagle]

please provide logs in dms through there: %localAppdata%\Battlestate Games\BsgLauncher\Logs

yes may as well be

at least random loot does make sense in this case

[pearl monolith]

i guess maybe....i have the boxes, i still havent opened anyof them, and it shows i still have them all. i just have basic stash I cant even fit all this sh*t lmao

same, i never upgraded but i think i started in 2016 or 17 👀

[toxic narwhal]

What are the best settings for clarity and quality? after they removed most of the postfx settings the game just looks really grey now

[verbal needle]

anyone know how to fix my 3mb a sec download speed? sometimes it goes to like 300 kb/s lol

[ornate eagle]

can I get your IGN

[sharp ridge]

still cant play due to the CF-RAY error 😭 no reply from support yet

[magic tree]

Nah, man. We suffered through 2mb/s, you'll be good. It's just gonna take what? 5? 7 hours?

[verbal needle]

ah ok lol was just wondering if it was me or the game thanks!

[wet kiln]

Happened to me after a pmc raid too

[thick thicket]

C:\Battlestate Games\BsgLauncher\Temp\eft_live_1.0.0.1.41837.bsgp downloaded file checksum does not match

Anyone had this problem? How to solve?

[sick widget]

Update: Reinstalling the game seemed to work. I moved it to another, identical M.2 drive. I wonder why verifying integrity may not have caught something wrong there.

[pearl monolith]

i figured it out....the twitch drop boxes are bugged....they will randomly open and give you the stuff in your sorting table and dupe all the items...even though you havent opened your twitch drop boxes. I opened mine after clearing out the space for them, and it was the same stuff that was earlier in my sorting table.

[ornate eagle]

please provide logs from there %localAppdata%\Battlestate Games\BsgLauncher\Logs

[wet kiln]

I havent touched twitch today

No twitch boxes, still had a bunch of crud in my sorting table

[pearl monolith]

oh, idk then...for me it was all the twitch drop box loot

[wet kiln]

A bunch of helmets and ammo for me

[pearl monolith]

whcih didnt even matter i had everything duped because I had to throw it all away anyways lmao....my stash is filled with random crap already

[wet kiln]

seems like every item was stuff i had stored in rigs

[pearl monolith]

someone gotta report this bug to bsg somehow....it really is a duping bug frfr

[ornate eagle]

I would need IGNs on this matter

[wheat storm]

OMG! Someone who uses the variables!
Also, happy to see you've been in here everyday helping out :D

[ornate eagle]

I wish I just had more information to provide and more hands to help with

[wheat storm]

Sadly, I can't help. Even if I wanted to.
It sucks to see everyone struggle tbh.

[fickle forge]

just realized i got the nikita voices is this a bug i thought they were not gonna drop yet

[wheat storm]

A few people got it accidently early, via the twitch drops bug ye

[fickle forge]

ooh

[alpine canyon]

its not a bug, its random chance that you get it

[alpine canyon]

you got good rng

[wheat storm]

Oh, noted. I was going off recent reports - but if that's the case that's sick.

[alpine canyon]

yeah no its by design

[fickle forge]

[wheat storm]

I guess that means even missing 1 drop - could suck.

[alpine canyon]

i got good and bad rng because i got the voice last night but for the wrong faction

[wheat storm]

Wait, how do we even check that.. since we can't see other faction stuff

[alpine canyon]

i wiped my pve to check if i had it on bear

[wheat storm]

I assume the voice line is the only thing that transfers then to PvE

[alpine canyon]

yea

[fickle forge]

i have the russian bear voicelines for him they sound pretty good, i think the in pain sound is pretty quiet tho.

[wheat storm]

I can also check! My PvE is also a bear.
Though Lighthouse is a pain, since first time bear...

[fickle forge]

nobody plays PVP bear 🙁

[pearl monolith]

I play bear every time.

[wheat storm]

I prefer USEC, it's what I started with back in 2016 or so idk like 5-6 years

Hash check failed at least that's what my phone says based off the person that @'d me

[thick thicket]

Private message or other way?

Can someone help me with checksum error?
I have the logs but i cant identify the problem

2025.11.20 10:42:24.237 +00:00 [DEBUG] Path C:\Battlestate Games\BsgLauncher\Temp\eft_live_1.0.0.1.41837.bsgp deleted

[1120/104224.703:INFO:CONSOLE(706)] "[object Object]", source: htt://eftlauncher.local/js/global.js?ver=0.0.1 (706)
[1120/104224.799:INFO:CONSOLE(4)] "Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check htts://xhr.spec.whatwg.org/.", source: htt://eftlauncher.local/js/plugins/jquery-3.2.1.min.js (4)

[finite barn]

Yes, please, DM

[thick thicket]

DM you?

[broken elbow]

Anyone know when i can "pay" (suubs) for nikita voice :D? A friend got the archivment randomly 🙁 Want too 🙁

[ornate eagle]

you get it randomly from watching drops

[broken elbow]

ohh no pay subs? Didnt see the annoucment if they changed that 😄 -

[ornate eagle]

it always has been in the free drops

[broken elbow]

ahh yeah sorry - i was dump. mean the 2x3 case (that was pay drops)

[bleak dew]

did we find what causes the giant sorting table with tons of random loot. I switched from pve to pvp today and bam it was there. I only played the tutorial in pvp in order to switch

[wheat storm]

Happy to report I've not gonna the voice line yet on both factions.

[pliant crypt]

I think its because of unopened twitch drops the game gives you the loot but does not use the drops the more drops you have the more loot you get

[floral ember]

hi, i have a question if i have a paid skin and i reset my account progress i lose the skin?

[wheat storm]

Paid skin being Ragman Paid, or Website Paid?

[floral ember]

website

[wheat storm]

Website skins stay forever.

[floral ember]

okey thanks man

[dire comet]

I don't have space for that random loot popping in my stash with a sorting table, how can I do this smart ?

[wheat storm]

This highly depends on what you currently have, and what you are getting.

[rose lynx]

guys help me pls, for some reason after a raid i got a shit ton of thing and even my sorting table is full. I cant take any more items to my stash and it doesnt let me close a sorting table. nothing works pls help

[austere swift]

I read something about the scopes blur being fixxed by a DLSS preset update, however mine are still blurry? (i downloaded latest drivers) - is it just another 'Bsg Fix' kind of thing or on my end?

[pliant crypt]

You have to delete it all

Its due to unopened drops i think

[rose lynx]

but i have my drops as well

[pliant crypt]

Yeah it does not use them

i have been hording mine and now i have to delete like 2mil worth of stuff

[rose lynx]

its so stupid

[pliant crypt]

If people find out how to replicate it this can be very bad

[rose lynx]

yea

[velvet socket]

Is there any reason to pick bear for 1.0, did not catch up on updates in a while but I know bear was gonna get their version of rogues not killing usec on sight once game released

[rose lynx]

alright its gonna be hearthbreaking deleting these thing but seems like i haveto

thank you tho

[pliant crypt]

At least you still got the drops and can open them later

[rose lynx]

have a good one

yeah

[mental moth]

Is there a way to get Skier unlocked or should I send a ticket or something to someone?

[zealous stump]

what now?

[slim spruce]

re-login

[zealous stump]

noice thanks

[bleak dew]

thanks for the info

[amber solstice]

is anyone not able to answer the call from mr. Kermit? I hear the ringing but there is no option in the messenger, I see his face on the screen in the int. center but no option to answer it

[wheat storm]

The fact you call it Kermit is funny.
Mr.Kerman.

[amber solstice]

he will forever be Kermit, and I am ready to die on that hill

[wheat storm]

Is Partisan also Parmesan?

[amber solstice]

only when I am hungry, so most of the time.

[viral breach]

so after this whole situation i deletd the game entriely with all the files and now the launcher wont even let me download it at all.What the heck is going on bro i js wanna slam some steam timmies

ive tried literally everything a normal person can do atp

[gentle vine]

I have been getting the same unity crash since 1.0 came out. cant even play the game. tried deleting the cashe, checked the integrity and reinstalled the game entirely. nothing works

[viral breach]

same bro with error codes

i think it may be the new nvidia driver doing that tho

[gentle vine]

true hardcore expirience

starts while trying to lauch the game

[viral breach]

game js doesnt want me to play ig

[urban pike]

I dont gotta take my key out my Alpha to unlock a door right?

[placid hornet]

you can open doors with the keys in your alpha

[urban pike]

thanks

[frozen surge]

Logged onto tarkov this morning and my name has been changed to my name from 2 wipes ago?

[placid hornet]

sounds like something arena would cause

[frozen surge]

my name on tarkov and arena was strwbryjam

but now on tarkov is fuilech

[rancid goblet]

Does anyone know why I am not getting rewards after linking my discord?

[frozen surge]

my arena name has been changed as well now? Somethings gone very wrong, i havent had this name in like 4 wipes

[placid hornet]

i would check arena aswell then if you have it installed and double check emails to make sure your account isnt being used by someone else

[drifting sand]

Question… how long does it take for support to answer after I have replied to them
It has been 3 days now
Rly want to play but account is still not accessible

[placid hornet]

no clue maybe you just gotta wait a bit? i havent linked my discord yet so idk

[frozen surge]

no emails, but my arena name has been changed as well as my pve name

all of my names have been changed to what it was 4 wipes ago

[placid hornet]

i haven't seen anything like that before, super scary tho as i would have assumed my account was hacked

[frozen surge]

even if my account was hacked, they wouldnt be able to set my name to what it was 4 wipes ago

not to mention a name that isnt very common at all

[placid hornet]

could be a new bug tbh, have you played arena after the 1.0 patch?

[frozen surge]

yes i made my new profile the day after 1.0

with the same name as my tarkov.. strwbryjam

Now pvp, pve and arena are all Fuilech, my name from 4 wipes ago

this game i swear to god is held together with duct tape, glue and prayers... and no god is listening

[delicate gust]

its been like this for hours any fixes?

[placid hornet]

are you able to atleast change it or you gotta wait?

[frozen surge]

i gotta wait till the 25th

[placid hornet]

i had to wait a bit once it hit 94 but if its been like that for a hour cooked lmao

[slim spruce]

try google's dns 8.8.8.8 and secondary 8.8.4.4

[delicate gust]

oh ok 😭

[placid hornet]

tbh dude its gotta be something to do with arena, everytime i change my name on there it changes it on pve aswell

[minor ridge]

@chat why is it not possible for me to load into tarkov arena?... there is an endless loading screen

[eager thunder]

my game crashes every time i try to change from fullscreen to borderless... anyone had this issue?

[frozen surge]

Game brokey I guess

[eager thunder]

I just realised my name changed after downloading arena lol

[placid hornet]

yep gotta love that "feature"

[tawny solar]

Usually 10 days with an automated response

[eager thunder]

I mean, not gonna complain on that as my nickname was already in use i get to have it back

[placid hornet]

lmao wth i wonder how that works since someone else has the name

[placid hornet]

i hope you dont gotta wait 10 days dude

[earnest ferry]

do i have to be worried about this

[drifting sand]

First response was good
They require some bank statements that I have purchased the game and that I’m the original owner
I have provided everything
So now it’s a waiting game

[eager thunder]

Man, can anyoneelse not change the screen resolution?

[sick umbra]

Today is my 4th day waiting for response after 2 previos answers. I have hope today is the day haha

[drifting sand]

Holding thumbs for you man

[earnest ferry]

@grim hatch

[sick umbra]

Same for you

[jade dawn]

im 14 days in its actually so crazy

[sick umbra]

You got any previos answers?

[jade dawn]

yeah they asked me for bank statement and then i sent them it and gave them an email to change the account to, waited 2 days, and their next email was "What email do you want to change the account to?" and now im 2 days into waiting for an email again.

[sick umbra]

Ah yea, so overall 14 days, not for single response. For me its 12 days overall from my first email

[swift mortar]

what is this

[jade dawn]

damn

bsg support so incompetent imo

[sick umbra]

I sended them bank statement from purchase of the game and now im waiting for replay

[jade dawn]

yeah it took me almost 3 days for a reply to that

[sick umbra]

I think this is very hard time for them with release of the game on steam so waiting can be longer, but i wish i can wrap this up before weekend

[jade dawn]

yeah

but im told that account recovery is in the top priority for bsg emails

so hopefully we chilling

[sick umbra]

Yea, hopefully

[marsh rover]

I see there is more people with email not found and stolen account, i think thats why its longer to wait for answer. I write e-mail 15.11 and still 0 reaction

[swift mortar]

did an integrity check, its fine now

[flat jasper]

Does anybody know if the Nikita voice is going to be PvP exclusive?

[odd coyote]

i got and answer from bsg support can someone help me to understand what they are telling me to do

[wicked nest]

My PvE Local raids are not saving progress at all, and hangs on a black screen for about 20-30 seconds before deciding the local text bottom left should disappear, and it reverts all of my progress back to before the raid. Any suggestions?

[fast tiger]

sure

[wicked nest]

Also, I don't know if this is relevant, but the log files states something along the lines of:
2025-11-20 14:07:44.742|1.0.0.1.41837|Info|backendCache|BackendCache.Load File name: C:/Battlestate Games/Escape from Tarkov/EscapeFromTarkov_Data/../cache/744a5f70adaf80d4c958ed3c1228b80c - NOT exists

[upbeat python]

yeah, i posted on reddit about the issue and got a few people experiencing the same stuff. i'm on SA servers, though

[fast tiger]

i will reply here ok? Because i want to be fact checked by others as well:
What was the initial problem? Crashes?

[prime bluff]

WHEN IS SOMETHING ABOUT THE TAGILLA BUG IS GOING TO BE DONE? Im chilling on factory looting with 3 ai scavs around me on factory and apparently when someone shoots tagilla the ENTIRE map of scavs turns hostile to all player scavs.

whats the point to scavving when you are both dodging ai friendlies and pmc's? Ive got 1.2 rep with fence and it feels absolutely useless

it wasnt like this in previous patches, when somebody shot tagilla, he would kill them, not others.

[cunning tendon]

Axel the streamer is saying gearupbooster is safe can someone confirm before i use it please

[odd coyote]

unity crash every 5-10 min when i was playing on bsg servers

[fast tiger]

This is community support channel. We, the players like yourself don´t know, when things will be fixed.
Report bug in launcher please

[fast tiger]

How much ram do you have?

[alpine canyon]

if tagilla aggros you, even as a scav, you will be swarmed by AI scavs

[odd coyote]

32g

[alpine canyon]

that is not a bug

tagilla just chose you

[fast tiger]

Oh lol

[alpine canyon]

you get tagged and cursed if tagilla aggros you

[prime bluff]

But I have been no where near him brother. no shooting, no nothing, He was on the opposite side of the map. Thats the bug

[alpine canyon]

he simply picked you as his new target

[fast tiger]

??pagefile

[white steppe]

#community-support message

[fast tiger]

@odd coyote follow those steps and put in values suggested by support

tag me, once you tried it out

[prime bluff]

Im in office, tagilla is shooting people in gate 1. Scavs in office lazer me. And your telling me thats not a bug?

it wasnt like this before launch, something has changed.

[odd coyote]

but where i have D and C tarkov in on D

[steep drift]

Anyone experienced an issue with ending a raid? After raid im stuck on endless loading screen (after I click through summary healing etc) and I cant do nithing about it except restart?

edit: The circle spinning in bottom right corner dissapears after like 30s

[cunning tendon]

Axel the streamer is saying gearupbooster is safe can someone confirm before i use it please is this safe?/

[fast tiger]

Page file basically allocates more RAM on your drive. It doesn´t need to be where tarkov is installed, as i understood

Butch will fact check me, if i am wrong

Just do it on your fastest drive, how support suggested

[alpine canyon]

If you need to ask if using a third party software that interacts with your internet connection is fine, i would suggest not using it

[odd coyote]

how do i know wich one is the fastest?

[fast tiger]

I found it by googling:
how to check drive reading and writing speed

[odd coyote]

ok thank you very much

[distant aspen]

i logged in and my sorting table is liek completely full, why?

[primal ridge]

guys the vendor gave me the chapta i missed the right picture and now i am flea banned and can not open vendors what can i do?

[fast tiger]

wait 10 min

[jade dawn]

temp

[primal ridge]

10 minutes?

[jade dawn]

yeah

[dusk solstice]

Guys does any one else having massive freeze spikes during random moments when playing tarkov? happens in the menu/starting a raid/mid loading of raid/when loading into a raid and during a raid a ton, it didnt happen before (but of course 1.0 does that) and i have all my settings to what they were before 1.0, anybody got any idea?

[jade dawn]

how much ram do u have

[atomic olive]

do you think reinstaling tarcov on another disc will solve unity crash issue?

[dusk solstice]

16 gigs DDR5

[winter ibex]

my logs ?? sory i was out, if so how do i send them ?

[short plume]

Experiencing a weird issue on tarkov and arena, the clip is from customs but the issue is also present on arena https://www.youtube.com/watch?v=LK7vJ0fIjNg

[ashen shoal]

Hello people, ive got a question for the technical people on here, my CPU usage is quite low around 40-50% with pretty low framerate, i dont believe i have a bottleneck (RTX 3070 paired with an I7 9700K as well as 64GB DDR4) but it seems like my CPU isnt working enough to push out all the performance it can, ive basically optimized all of windows like performance plan, game mode and what ever as well as overclocked the CPU to make out 4.7 Ghz but it seems to still not want to push it self, anybody have some insight?

[languid plover]

Just found out about the unheard storage changes, aren't we getting the updated storage space or we being forced to buy the extra storage?

[alpine canyon]

What unheard storage changes

[languid plover]

10×72, old storage was 10x56?

[alpine canyon]

unheard has +4 extra lines than eod

eod is 10x68

[lofty shale]

hello! I've been trying to play tarkov since the day it launched on steam, but this error keeps showing up, and I can't download the launcher because I was blocked from the site

[slim spruce]

even the link in the pins?

[lofty shale]

for the launcher yeah

[analog snow]

Anyone having regular game crashes after raid ?
I have had two in a row

Been playing for a week now and no issue I didn’t know if this was something with an update or something

[short plume]

yea. a guy in the general chat was complaining about it like half an hour ago

[fast tiger]

worked?

[odd coyote]

nope

crashed aftter 10 min of gameplay with not responding

at this rate i am very close to lose al of my loot trying to fix this shit game

[fast tiger]

can you screenshot what u set pagefile to?

[fast tiger]

you can run practice mode to try and see if it crashes

[analog snow]

Yea seems to be every raid and also when I try and go into hideout

[fast tiger]

16 GB ram?

[odd coyote]

it crashes only on bsg srvers so cant do

[analog snow]

32

[fast tiger]

send sreenshot what u set your pagefile to here pls

[little zinc]

Anyone have Battle eye problems game laucher works soon as i click play i see battle eye popup show somthing quick then disappear and nothing happen reinstalled battyle eye everything but no luck ?

[fast tiger]

sometimes crashes being caused by AV. Follow this youtube tutorial to delete bunch of folders and set AV exceptions
https://www.youtube.com/watch?v=x4BZQEolJdU

[dusk solstice]

anyone got an idea if the steam in game fps counter and or the nvidia capture overlay causes freezing in tarkov?

[analog snow]

Will do

[fast tiger]

Ok, put min to 32000 and max to 64000

[white mist]

pve so long matching please fix it

[odd coyote]

done

[fast tiger]

lets go knife raid

[vague shuttle]

is anyone else at 3000 ping 🤔

[odd coyote]

all living beeing in the raid will hunt me down

[vague shuttle]

me and my friend are just at around 3k ping

[fast tiger]

cheap pistol + cheap rig

then

[odd coyote]

ok will try

do i need to restart the comp like last time?

[fast tiger]

yes

[vague shuttle]

we cant even reconnect if we try to

full release btw and cant even move away from the spawn

[odd coyote]

small update my pc crashed while in tarkov menu
trying again

[reef brook]

I think I have two versions of Tarkov installed, steam and bsg, if it is installed twice should I uninstall one of them? If so which one

[glacial charm]

the same audio dissapearing bug is in the game but its even worse because now my game freezes when it comes back, anyone else encountered this

[proven breach]

are the servers fked ? its downloading tarkov on 2mbps right now , other things download for 120mbps

[brazen gazelle]

228 - ItemsMoving: failed to lock profile 68adbd0c49a3b6a2106a6e9

Fix?

[sudden solstice]

Couple of questions:

1. Do sunglasses still act as a portal to the void?
2. Any word on Steam keys for preexisting accounts?

[paper knoll]

stuck on a new location can't move in interchange woods area

[fast tiger]

2. no keys

[odd coyote]

crashed again immediately just as i started running

[proven breach]

for the second question you will need to re purchase it again and if you have like EOD you will just need to purchase the normal version on steam and it will link your account to it , no reason to rebuy basically

[deft stratus]

after release on steam - where bsg cant just remove negative review - are there any rumors for performance updates?

[fast tiger]

main menu or raid?
same timing as always?

[brazen gazelle]

BTW!!!!! New Update

[odd coyote]

holy sh**** this game i am so tired of it

[fast tiger]

ok#

[sudden solstice]

That's a bit disappointing. Thanks though (and @proven breach)

[odd coyote]

nope this time even faster than usual

[fast tiger]

put it back to default. i beliebe its system managed size

after this, try this:
https://www.youtube.com/watch?v=x4BZQEolJdU

[fast tiger]

worked?

[livid kettle]

Hey im getting the same message. “It appears the game has terminated with an error. Do you wish to report it?”

[fast tiger]

try method from the vid above

[atomic olive]

Guys do you think unity crash issue will be solved by bsg or is it a problem on my end?

[livid kettle]

Alright man. Has this ever happened to you before?

[livid kettle]

^^

[livid kettle]

No clue tbh.

[fast tiger]

it was solvable for some, if you try some workarounds on your end

[lone wagon]

@fast tiger have you ever helped anyone that had an issue where game fps would drop very significantly while in gunfights?

[fast tiger]

yes, do you have an AMD GPU?

[lone wagon]

yes

I've also tried DDU, like.. 6 times? and nothing seems to work in general and mind this only started happening since 1.0

[fast tiger]

Old drivers present. Remove with this tutorial, follow steps precisely
#community-support message

🤷

[lone wagon]

Idk what to do

my gameplay is a slideshow now

[worn shuttle]

Atleast it's a slideshow and not a pdf.

[lone wagon]

I will follow those steps again with those specific options selected

[lone wagon]

its barely playable sadly

[worn shuttle]

How much fps on gz?

[lone wagon]

Well my main issue is arena really, i have good fps on normal tarkov for the most part, but that thing with fps drops while shooting still happens on normal tarkov aswell, just on arena its way more of an issue since you constantly fight

[atomic olive]

i think i did everthing i could possibly do and it still doesnt work

[fast tiger]

what exactly did you do?

[livid kettle]

I already tried this just now, it doesn’t work. Should I uninstall game and reinstall?

[fast tiger]

what antivirus did you set excision list of

[warm elk]

anybody have problem with this quest? it says in arena i have completed this but in tarkov it says i havent

[lone wagon]

hm i guess my arena is absolutely unplayable forever

[lone wagon]

im so happy

[warm elk]

so i need to get those wins again xdd

[jade dawn]

what times in the day does bsg usually email

[lone valve]

@lone wagon your happy? writting it on the calender

@fast tiger hello there

[rancid goblet]

How do I get reward for linking my discord profile, does anyone know?

[cedar oyster]

How long does repairing the game take?

[lone valve]

if you have a good connection less than a minute. but if the servers are playing up....who knows there will be a timeout

[fast tiger]

👋 🙂

[cedar oyster]

It's taking like minutes from now

[lone valve]

just stick with it

[cedar oyster]

Ok i see progress 😩 1%

[lone valve]

yay

[pallid frigate]

Morning, Ive been having an issue with the Display setting, unable to switch from fullscreen into borderless. it constantly crashes everytime I do so. If I get a pop up or I accidently press the window button, the game instantly crashes. any help is appreciated, thanks

[lone valve]

you could use a vpn for that. but do not play.

[lone wagon]

no gng

[lone valve]

lol

[lone wagon]

my shit still a slideshow

[lone valve]

yeah i thought that. how are ya?

[atomic olive]

i deleted filies, add exepction to av, reinstalled game and launcher

[lone wagon]

annoyed

[lone valve]

yeah i get that.

[magic lance]

[pve] i got this error when i was trying to sell something, and then i tried again and it worked.. and now i got the same error just moving stuff around...
228 - ItemsMoving: failed to lock profile 68840802a32507df0e0d7271

[lone valve]

i mean it could be just the servers but i am suspicious there is something going on we cant see.

[lone wagon]

idk what it is

[open fiber]

Is it normal for the game to crash after every raid rn?

[topaz chasm]

same

[dusk nest]

Guys need help, sence yestarday my game crashed after raid and now it will not open and crashes at the start PLZ HELP

[fast tiger]

how much ram?

[open fiber]

32GB 3600MHZ

[worn shuttle]

Kinda

[fast tiger]

this video helped some with crashes:
https://www.youtube.com/watch?v=x4BZQEolJdU

[clear sparrow]

Hi, I was buying hot rods at the flea market, the game froze without showing me any captcha, and after a while it gave me a message saying I had too many failed captcha attempts and was banned from the flea market. It also won't let me access the regular traders. wtf is this shit?

[fast tiger]

wait 10 min

[clear sparrow]

ok, and the regulars traders too?

[vague abyss]

Any fixes for the issue where every 5-10 raids I get 400 ping and dc every 20 seconds? Strikes randomly maybe more common on factory. Im the only member of my three man affected. OCE

[royal basin]

Is there a fix for infinite loading screen on tarkov arena?

[open ibex]

any fix to get unstuck from these pipes lmao

[royal basin]

alt+f4 and rejoin raid

[dusk nest]

not working still

[royal basin]

got stuck on the same spot and thats what i did

[dusk nest]

i reistalled the game to and gave premition in firewall

[open ibex]

Well that fixed it by giving me all my gear back that i went into raid with

[open fiber]

Unfortunately, it didnt work for me. But thanks for trying <3

[fast tiger]

[fast tiger]

windows defender too?

[dusk nest]

Yep it didnt work, like game work just fine until 5 am then crashed and cant open it at all

[cedar oyster]

Can't reconnect to raid, server connection lost

[raw radish]

Anyone know if to great heights not syncing to arena got fixed yet?

[weak charm]

My friend has problems loading into a scav, he gets hella long loading loots and never comes in. He can play PMC without a problem though, anyone have any tips?

[rancid goblet]

Does anyone knows how to get discord link rewards?

[zenith swallow]

How do i hand the dogtags? I have 6 that say 'Tour' (others say friend from the west, but they're also found in raid). Prapor just does not have any related options.

[weak charm]

Survive shoreline

[vivid junco]

yo guys just opened the game and transfered everything in my inventory but i still get this error what should i do?

[lone valve]

so many just random syncing issues. i guess the techs are haing fun

[vivid junco]

god damnit

[lone valve]

it will sort itself out . i had no auth all last night wake up this morning like it never happened. waiti it out guys

[ashen fog]

wherre is bug repoirt

[lone valve]

loading times are still an issue

[vivid junco]

just wanted to raid i cant cuz of that now 🤣

[lusty raptor]

Whats wrong with arena i get timeout every few min or half of my team gets kicked

[lone valve]

It isnt working properly

[torn berry]

Uh. I accidentally closed a captcha window from the traders instead of completing the captcha. Now the game won't let me in to the traders....?

[lone valve]

but not for everyone.

@torn berry i think your penalty is a timeout. try again later

[torn berry]

Phew, thought I was trader banned or something 😅 I was just buying vests from Ragman to level up, probably thought I was botting as I was buying one, selling, buying one, selling to see how many I needed to buy to hit level 2

[ashen fog]

does anyone know how to fix to great heights part 5 not completing

[ashen fog]

bruh

[weak charm]

My friend has problems loading into a scav, he gets hella long loading loots and never comes in. He can play PMC without a problem though, anyone have any tips?

[random gale]

anyone know how to get an account back that looks like it got stolen from me

[fast tiger]

??scav

[white steppe]

Scav queue timers are high because a lot more players want to scav due to early wipe.

Player scavs can only join ongoing raids, which PMCs start. Not only are there less raids going on, but many more scavs are trying to get into those raids. Game isn’t broken, just popular

[torn berry]

It was a timeout 😛 Phew!

[fast tiger]

do you have receipts from when u bought the game?

[random gale]

yes

[fast tiger]

??support

[white steppe]

[e-mail]

[weak charm]

Thats not the problem tho, he finds games fast but the loading loot part takes forever

[fast tiger]

how much ram?

[weak charm]

he has 16 i believe so that might be the problem

[heavy holly]

anyone know some real solution to fps? i have a i7-12700f and 4060ti 16vram and i cant get more than 40 fps on streets

like thats insane

[fast tiger]

pve?

[sweet kelp]

yo guys how do i make tickit my acc got prema banned and i didnt play like for a year never cheated or anything

[rugged tapir]

Hey guys, quick question…
So I haven’t touched Tarkov in like 3 years. I quit after dropping almost 3,000 hours because the cheaters were getting out of control, and I just couldn’t deal with it anymore.
Back then I had Edge of Darkness (bought it when the game first came out), so I always assumed my account was basically “all-in” with all the bonuses.
Now that I’m back… something feels off.
I’m missing a ton of stuff.
No Unheard content, no skins, no DLC, no cosmetics… nothing. It’s like my EoD got downgraded or something? Or maybe my account is bugged?
I’ve been away for a long time so I don’t know what happened with all the edition changes or DLC stuff they added while I was gone, but right now it really feels like a bunch of things I should have access to are just… gone.
Is this normal? Did they change how EoD works, or should I open a ticket because my account looks broken?

[final mountain]

Day 5 of asking if there are any updates to the BSG launcher and installation

[jade dawn]

its 4:30 pm for me should i not expect an email for the rest of the day from bsg

[lone valve]

@final mountain the game is working fine foe most people. it has its issues ...but for the most can be just waited out. What is the issue...can you log into the BSG server...can you install. Does the launcher open? whats happening?

@jade dawn when did you send ticket

[final mountain]

I try to install the game and it gives me errors. i wait it out and click retry and when I can run the game and press play, it opens for a split second and then closes and give me and error to report. I click play again and the game does no try to launch UNLESS i restart my PC

[weak charm]

pvp

[final mountain]

I have reinstalled maybe 10 times

[jade dawn]

2 days ago but its for account recovery and its the last step, they just asked for the email to change the account to and i am still waiting for a response. its been over 2 weeks overall of waiting

[lone valve]

@final mountain did you give your security apps exceptions?

[final mountain]

It is factory , never changed the,

[lone valve]

@jade dawn its a week anyway mate.

[north pier]

Hi did anyone else face an issue linking discord and not getting their toolbox?

[final mountain]

them* I try to run as admin as well and nothing

[jade dawn]

they responded within a day at first

[final mountain]

now to retry to launch I have to restart my PC

and the download speed is STILL 3MB for downloading the game

[lone valve]

@final mountain dont reinstall again unless someone here gives you that advice it just causes issues. There are major connection issues...but also new updates are conflicting with AV too. Check the pinned notices...look carefully and do everything. if nothing changed then just wait it out

but to me it sounds like something is running and stopping the exe

overly, background app. av. defender

[final mountain]

Yup I did this on Day 2 from scratch

If you know what to look for do you want to get into a channel and Ill share my screen?

Honestly ill take all the help i can get

I am IT and im going crazy not being able to figure this shit ourt

[lone valve]

do you have it on the same drive as C:

[final mountain]

I have only one drive and its SSD

and its C:

[lone valve]

windows usually deals with the PF...but go check its big enough...look at the posted pinned stuff for BSG recomendation

[shell bolt]

so like, whats up with arena atm? every server i go into, everyone gets disconnected, adn i keep getting packet_loss

[hushed gale]

Good morning, what should I do if every time I try to use BTR, I cannot start a dialogue? I get in and when I click on ‘talk’, a dialogue box with Cyrillic characters appears for a split second. I have the English version and it disappears, there are no options, I can only get out. I cannot complete the task or travel

[lone valve]

and you have nothing running in the background? check your processes

[final mountain]

Yip @lone valve Ive done them

[shell bolt]

nothing

[slender fiber]

Anyone know some promocode when u buy on Xsolla with paypal?

[cedar sand]

There aren’t any

[slender fiber]

Ok thanks

[lone valve]

so you have it through steam?

@final mountain dude?

[open fiber]

Guys, you wanna share some nice FPS and visibility settings?

[final mountain]

BSG

[lone valve]

did you check the pinned stuff top right?

[final mountain]

i didnt buy it through steam

I have EOD in BSG im not giving them anothe 50 just for a launcher

[fleet flame]

Did two raids on Ground Zero (PvE) and the M4 was glitching both raids. Put literally a whole mag into a scav and they didn't die. Blood was everywhere but still no death. I picked up a random gun in raid, used that and it killed the scav no problem. Anyone else experiencing this bug?

[slender fiber]

All low, screen res bordeless, avoid dlss and fsr and use TAA (this tank a low of FPS but i see better), low tex for steet, ssr medium, hbao max pef. If u have a lot of vram u can increse texture quality

[open fiber]

Thanks, I'll try that

[slender fiber]

Use postfx, streets mode on if u do night raid i use Feather effect (game become black and white and for me is better)

[icy trout]

bullshit, dlss 4 rocks at mid end specs

[lone valve]

Just remember guys...someof the updates are gonna conflict with, Bacground apps, Antivirus including defender. So check!

[slender fiber]

Some guys have problem with dlss and fsr when u moving fast. This is the best setting? No, this are my setting they work for me

[lone valve]

and check the pinned info top right of this channel. its a cumulative response to ongoing questions

[icy trout]

and high textures perform much much much better than low, just a tarkov thing

[tawny venture]

still no fix for talk to traders about fallen plane?

[thorny merlin]

my account got suspended due to secuirty reasons? How am i suposed to contact bsg support, if im not able to log in

[cedar sand]

??support

[white steppe]

[e-mail]

[slender fiber]

This depend what CPU u have, because tarkov is CPU intessive but if u put too high texture and u saturate the VRAM u have scutter

[lone valve]

@thorny merlin support feature on your launcher?

[thorny merlin]

im logged out of the launcher man

[jade dawn]

do you know from what hours in the day bsg responds to emails?

[lone valve]

did you check the pinned info top right its all in there man

[fervent saffron]

why is the game not loading up for me at all? im trying to launch the game but its not launching

[thorny merlin]

oh okay thank you

[lone valve]

@jade dawn within a week just wait

@fervent saffron was it working?

[fervent saffron]

it was working yesterday

[drifting forum]

wwtf is up with arena servers

[lone valve]

did you play a game or two on it already?

[jade dawn]

yeah im asking through what hours in the day not how long

[gritty saffron]

anyone completed gunsmith part 17? the wiki says the requirements are impossible to meet

[slender fiber]

If u see my screen my texture are set to high because i have a 16gb VRAM but specialy the NVIDIA low-mid GPU 40xx and 50xx have a shit amount of vram this can cause problem

[hushed gale]

what should I do if every time I try to use BTR, I cannot start a dialogue? I get in and when I click on ‘talk’, a dialogue box with Cyrillic characters appears for a split second. I have the English version and it disappears, there are no options, I can only get out. I cannot complete the task or travel any idea ?

[cedar sand]

No I don’t work for BSG support

[ruby magnet]

does someone know why my game is stuck in loading screens for atleast 5min when launching game and extracting from raids?

[fervent saffron]

no im loading up for the first time today

[slender fiber]

Did u have install the game on SSD NVME?

[lone valve]

@jade dawn Saint Petersburg, Russia 20:00 there now.

[fervent saffron]

my game says 1000- wrong encryption params

[lone valve]

so i guess 0900-1700

[ruby magnet]

yess i have a NVME SSD...

[lone valve]

wooohoo

[muted wolf]

im going through the exact same shit so if you find something PLEASE lmk

[slender fiber]

So idk, try to use HWMonitor and see usage of CPU,RAM and VRAM and temps. Try to close all the apps because Tarkov is CPU and RAM destroyer so if u have low quantity or low perfomance components this could be a reason. Check if u have XMP (intel) or EXPO (Amd) enabled on the BIOS see a yt video for the tutorial

[sly dew]

Hello, I’m having an issue with in-game FPS. My system: AMD Ryzen 5 7600, RTX 4060 8GB, 32GB DDR5 6000MHz CL30 RAM. I’m getting around 50–60 FPS, but I have low CPU and GPU usage in-game, around 20% GPU and 50% CPU max. I’ve tried various methods to increase FPS, but none of them worked. I also tried raising the graphics settings to put more load on the GPU, but it only increased FPS by about 15%. Can anyone help me with this?

[manic ginkgo]

Does anyone know what’s going on? I have a mission Tour to go to Woods and kill 3 targets, but I can’t go to Woods. Does anyone know what’s going on?

[tiny summit]

So somebody found an answer to this problem? Same issue.

[manic ginkgo]

i got 1 kill because i transit from facotry to woods

[ruby magnet]

My RAM, CPU and VRAM is fine that why i don't understand why this is happening... Its like earlier today i played fine and now its giving me these problems. Was the same yesterday aswell

[slender fiber]

Try update drivers with DDU and BIOS. Use borderless and clear cache and register

[lone valve]

@viral breach its a syncing issue or auth its problematic and unstable at times wait it out

[sly dew]

I also did that

[slender fiber]

If before it work fine, idk man try to clear cache and register

[slender fiber]

So idk man sorry

[atomic river]

is this common?

constantly getting this error

[ruby magnet]

yeah will dooo, some how it loaded. BSG should fix these problems... so many errors and shit that happening

[slender fiber]

U could try to delete %temp%, temp, prefetch. Do Win + R and open this three folders and delete the content. At 99% is not the solution but u can try it.

[eternal willow]

has anyone had an issue with their pve account getting wiped? my friend linked his discord and twitch which apparently made his pve account get wiped

[restive ice]

Got a problem with arena not syncing properly, I just finished "To Great Heights! Part 5" and when on EFT it doesn't recognize any of my wins

[sly dew]

I've already did everything i think, but ye, i dont update my ddu but i need to update that? I've never change my gpu because it's a new pc

[crude tangle]

my game is launching on my second monitor but when i try to change it it goes black and doesn't respond. What do i do?

[slender fiber]

DDU is a program for a clean install of GPU drivers. Watch some videos for a tutorial

[fervent saffron]

i keep getting 1000- wrong encryption params message

[manic ginkgo]

.

[fervent saffron]

how far are you on the tour task

[manic ginkgo]

.

here

[fervent saffron]

you need to progress on the tour task to unlock woods

[balmy silo]

the game wont load my profile and wants me to reselect between usen and bear???

[manic ginkgo]

How i can progres , i can't go woods to do this tour task

[fervent saffron]

did you go to customs?

[cedar sand]

Because you linked a BSG profile

[fervent saffron]

then factory and extract?

[balmy silo]

so how do i fix it?

[fervent saffron]

you need to go to factory. you havent done that part yet

[manic ginkgo]

I do everything on factory

[fervent saffron]

and you extracted? that should have unlocked woods

[manic ginkgo]

yes im extracted

[fervent saffron]

then idk

my game is messing up also rn

like im about to uninstall this game

[manic ginkgo]

this game is shit

[agile gust]

is a lack of insurance returns for gear lost on local PVE raids intended with 1.0 or a bug

[manic ginkgo]

me too

[ivory vector]

every single time i launch the game it goes to my 2nd monitor, i click to apply to my 1st monitor and game crashes - unplug 2nd monitor its now on my 1st - replug my 2nd monitor 'game has terminated with an error'

[fervent saffron]

you wont get insurance returns if youre not playing on the bsg servers

[dire bridge]

i bought the game download tried to make an bsg account apprenlty i am region locked tf i do now

[fervent saffron]

go to launcher and change your region?

[dire bridge]

i tried to make a account in the website the entire website is region locked to malaysia apprently

[fervent saffron]

use vpn

[cedar sand]

You can't "fix" it, when you link a BSG profile it overwrites the Steam profile, that is how achievements, game editions, DLC, expansions, account stats are all synced

[fervent saffron]

has anyone fixed an error 1000- wrong encryption params?

[balmy silo]

im confused, all i did was link steam on bsg website so now all my shit is gone?

[cedar sand]

You were meant to link before playing, please read my previous message

[dire bridge]

so if i want to play the game i would have to buy a vpn and use it the entire time?

[balmy silo]

im just trying to understand is all, i just got the game three days ago

[cedar sand]

That will not work

[cedar sand]

https://www.escapefromtarkov.com/support/knowledge/356

[cedar sand]

Yeah I get that, but I already explained it to you

[dire bridge]

well what i am suppose to do i cant make a bsg acoount cuz thier website region locked malaysia so i cant exactly do anything

[final mountain]

I am literally going insane with all the ways ive tried to fix this

[crude tangle]

my game is launching on my second monitor but when i try to change it it goes black and doesn't respond. What do i do?

[cedar sand]

I sent you a link on what you need to do

[muted wolf]

lad check your pm i found a fix

[ivory vector]

same thing happening to me and when i click 'windowed' the game just crashes

[crude tangle]

yep

and i uninstalled 3 times now and its still not working now my games says that i dont have permisson to play it

[winged canopy]

Does the pin message with 32000 initial and 64000 max for paging works for 32GB of Ram?
Im having crash back to back raid forcing my PC to reboot.

[dull cave]

cant complete quest from arena in tarkov! what can i do

[winged canopy]

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: EscapeFromTarkov.exe (12528) consumed 33066758144 bytes

[final mountain]

Im calling you on discord PM

[cedar sand]

If your PC is crashing it's likely due to instability, 32GB RAM doesn't need a page file to run the game, only systems with 16GB and under

But yes, it works

[ivory vector]

every single time i launch the game it goes to my 2nd monitor, i click to apply to my 1st monitor and game crashes - unplug 2nd monitor its now on my 1st - replug my 2nd monitor 'game has terminated with an error'

[dire bridge]

waht am i suppsoe to do i cant make a bsg account

[winged canopy]

what could cause it? i have been running Arena all morning without single issue and tried PVE for few hours and it keeps blowing to my face. Without having anything heavy but Tarkov running...

[final mountain]

@muted wolf SHOUT OUT TO THIS MAN FOR FIXING THIS ISSUE FOR LAUNCHING THE GAME

[opal tangle]

Hi guys, how much time it can take to a support ticket to be answered ? Thanks

[final mountain]

Anyone that CANNOT launch the game because it closes and says the game is already running. TURN OFF YOUR ANTIVIRUS

[muted wolf]

if you get error 103007 then do this shit

[winged canopy]

2-3 days to a week from what a mod told me.

[opal tangle]

Thank you I really appreciate it

[austere dome]

i entered traider captcha wrong on accident and now cant access traiders anymore i tried everything i could any one know what to do?

[ornate eagle]

wait out 10 mins or do a raid

[gaunt drift]

Hey how do i report a bug to tarkov devs i just found a keycard in shoreline west 219 room and i was not able to pick it up.

Tried for 10 min 😂

[austere dome]

okay ty

[crisp scaffold]

Its that true?... So thats why I cant authorize on my battlestate in steam login

[queen yoke]

anyone know how to get back into PVE from PVP, Unknown edition paid for and active but bottom right says to purchase expansion still?

[undone hatch]

I had no PC issues until I installed Tarkov, today I cannot even boot into Windows bahahaha

[noble idol]

Anyone else having issues with Unity crashing? Just randomly started happening today. Looks like it happens after raids only.

[dire bridge]

well i guess dont buy the game if your from malaysia apprently

[distant basin]

I am at the part where the ticket questline says to unlock the armoured case at the workbench but the recepie isnt there?

[forest canyon]

guys pls someone help me it doesnt want to start installing but it takes up space in my disk

[dusk nest]

yea i cant even open the game at all today

[noble idol]

Deleting BattleState folder from C:\Users*Your user name)\AppData\LocalLow seems to help temp

[dusk nest]

tried everything nothing works

[normal fern]

anyone know why i cant change my temp folder location on the launcher and get this error message "There is no access to the folder "E:/Battlestate Games/BsgLauncher/Temp" "? im trying to move the temp folder because everytime i try and download eft it runs my c:drive to 100% disk usage and freezes my pc

[dusk nest]

have done and serched every single one of fixes

[noble idol]

It crashed instantly on start?

[dusk nest]

ye

[rocky zenith]

is there no game moderator support?

[dusk nest]

first one was it crashed after raid and now crashes at the start

[rocky zenith]

some one changed the email to my account and since its hacked i don't have the email

[noble idol]

Need to make a ticket unfortunately

[rocky zenith]

where?

[noble idol]

On their website probably

[rocky zenith]

the website is useless for account recovery and i didn't even find tickets

[noble idol]

Check your event viewer for the error on crash

[scarlet mango]

Anybody know why Tagilla teleports or if theres a way to make it not happen or if its something with the game

[rocky zenith]

most useless support ive ever seen

[noble idol]

That's just the game

[noble idol]

There's a link right below in your screenshot

[rocky zenith]

yea i clicked its not for ticket its for more useless info

[hearty mango]

Anyone able to select and play on Malaysia server?

[cedar sand]

1. How are you meant to open a ticket if you can’t login
2. You can email them directly at [e-mail]
3. Please follow the instructions given to you on the page you just screenshotted

[cedar sand]

It’s not useless information

[rocky zenith]

and also to make a ticket you need the receipt i played for 2 years i didn't keep it

im logged in my account but someone changed the email and password

[cedar sand]

You have bank statements/transaction history , you have emails, if you don’t have this stuff then sorry they won’t be returning your account

Account security is your own responsibility

[rocky zenith]

yoiu realy think we can go 2 years back and find that

[cedar sand]

My bank statements go back 15+ years

So yes I really think you can

[dry gust]

A friend of mine who has played the game for many years has been unable to load into raids since 1.0 launched. He gets stuck at loading loot pools 100% and it crashes. Anyone know of a fix to this?

[cedar sand]

Even PayPal shows every payment I’ve ever made on the account since creation

[rocky zenith]

yea well count how many purchase you did in that past 2 years im am not finding it even if i wanted too

[cedar sand]

I type “Xsolla” in the search bar and I found it in literally 5 seconds

[rocky zenith]

what is ''xsolla''

[cedar sand]

The company that handle payment processing for the game

[rocky zenith]

1sec let me try but pretty sre its not gonna work cause we had to change cards like last year

[cedar sand]

I have changed cards a dozen times in the last 15 years, my account statement remains the same, I do not accept what you’re saying

Please follow the steps provided to you, this Discord cannot offer further assistance, account support is only provided via support

[jaunty lodge]

hey guys i am trying to use exitlag in order to be able to have good ping on servers but when i open the launcher i get hit with "suspicious activity CFRAY" error, how can i fix this?

[cedar sand]

Turn off the VPN

[noble idol]

Exitlag won't help you have good ping on servers anyways...

[sharp ridge]

Guys I got CF-RAY issue when I’m using my wifi but when I try it on my phone on data it’s fine

[ebon jacinth]

I hate to intrude on anything, but ive been stuck on an install pathway error for a couple of days of troubleshooting using the forums. Install error 0. Ive ran the launcher as Admin, cleared my cache's, i do not use a vpn, and have the EOD edition. Please help ❤️

[cedar sand]

https://www.escapefromtarkov.com/support/2

[jaunty lodge]

i can barely play on any servers and using stuff like mudfish/exitlag has helped me a lot before, i know turning off exitlag would solve the issue but is there no way to just use it?

[rocky zenith]

i got the receipt so i just send a mail?

[cedar sand]

No, you cannot use this with Tarkov

[cedar sand]

You already have a direct link on what you need to do, I do not feel like repeating myself again

[queen yoke]

anyone know how to access PVE from PVP, paid for Unheard and now the game is saying to buy the expansion still. was playing PVE till the other day then switched and cant switch back

[normal fern]

anyone know a fix for when i download eft it wont start the download but uses 100% of my disk drive and then refuses to close so i have to force shutdown my pc?

[rocky zenith]

ok well thanks for the help

[sharp ridge]

Emailed support on Sunday 😭🙏

[cedar sand]

Well then you have to wait for their response, this Discord cannot do anything in regards to your account

[ivory vector]

every single time i launch the game it goes to my 2nd monitor, i click to apply to my 1st monitor and game crashes - unplug 2nd monitor its now on my 1st - replug my 2nd monitor 'game has terminated with an error'

[peak verge]

whom can i type about ban on discord ru server, i didnt even send a message there, i think its because of login which is not break rules?

[cedar sand]

No one, this is not RUOEFT

[ebon jacinth]

.

[peak verge]

ye, maybe i can find ru-mods here,

[cedar sand]

Then go find them, it's a different server, we can't unban you on a different server

[peak verge]

gotcha, thank you anyway

[dusk nest]

: UnityPlayer.dll, version: 2022.3.43.42228, tidsstämpel: 0x6915aef7
Undantagskod: 0xc0000005
Well its something wrong with unutyplayer.dll

[dry gust]

A friend of mine who has played the game for many years has been unable to load into raids since 1.0 launched. He gets stuck at loading loot pools 100% and it crashes. Anyone know of a fix to this?

[noble idol]

For me I had a 3rd party program running called Blitz for league that was crashing it. Does it give you a file path?

[noble idol]

Did you try an integrity check? Is he on Steam?

[sudden rain]

Hello, I have a question.
I purchased the Standard Edition + PvE DLC on Steam and have been enjoying the game.
Since the Unheard Edition is currently discounted on the official website, I’m thinking about buying it there.
If I do, will I be able to continue playing with the same account and progress that I’ve been using on Steam?

[dry gust]

Yeah integ checked it. Hes on BS Launcher. Hes had the game for years only now its an issue

[glossy wagon]

F'ing hell i was wondering why my game constantly crashing ,thx for pointing out

[abstract hazel]

Dudes, ive been playing fine for the last couple of days, im getting constant crashes today

literally every raid

[noble idol]

Check event viewer for crash details

[lapis lintel]

Hello! I was grinding rep with traders and got a captcha. I passed it, but then it threw some error. I tried to go back to traders but then it said I was banned from flea. How long is the ban/what can I do about this? Thanks

[maiden vine]

anyone know if there is a fix to the "user action required, it appears the game has terminated with a error. do you wish to report it" there is no error code or anything

[lapis lintel]

Nevermind, it was like 10 minutes. I'm all gucci now.

[dry gust]

Where would I find this mate? Thanks for the help btw

[lapis lintel]

If you pull up the start menu and type "Reliability History" you'll get event viewer errors. Otherwise similarly just search Event Viewer in Star and it's usually under Windows Logs > System or Logs > Application

[untold sparrow]

Hello, has there been anyone else whose arena is just loading endlessly? im just stuck in the startup screen w the thing spinning in the bottom right, left it open for abour 45 minutes til i gave up

Cleared cache, verified integrity, reinstalled game and nothing helped

[upbeat crypt]

Hey i need some help too. The game didnt even create the settings file that contains the postfx and stuff

We constantly get the error 1003003 even after multiple reinstalls, game file verifications

[cedar sand]

Yes; as long as your BSG account and Steam profile are already linked

[cedar sand]

Weird question, I know it shows the Arena image here but are you actually trying to open EFT?

Because if you installed them to the same folder it will break both games, they need to be installed separately

[sudden rain]

Got it, THX.

[untold sparrow]

Ohhhh, how do you mean? they are both in the battle state games folder

[cedar sand]

That's not what I mean, I mean if you installed both of the games into the same folder they will not work

[dusk nest]

i send you a crash repport from viewer

[untold sparrow]

ohhh ok, no they are 2 seperate folders

And it is me trying 2 start arena

[cedar sand]

Then sorry, hasn't happened to me

[untold sparrow]

💔 appreciate it anyway ive only seen a couple others have that issue it doesnt seem very widespread

[earnest elk]

anyone having issues crashing after every raid as soon as you enter your stash again

[upbeat crypt]

Chekannaya can you help me again?:(

[abstract hazel]

yes

[untold sparrow]

@frosty basin @radiant axle @twilit jungle Hey im sorry for the tag, did any of you ever fix arena loading endlessly?

[earnest elk]

im losing my mind with it

[radiant axle]

nope

[untold sparrow]

damn

[oblique pagoda]

Did to great heights part 5 or whatever its called where you have to win two in a row. It says to claim on EFT and is finished on arena but says 0/2 on eft 🫠

[cedar sand]

You must open EFT after each Arena match for it to count your wins properly

[oblique pagoda]

r we deadass

so even though its done on arena do I need to go win one again and open eft then win another and check back to eft?

[cedar sand]

If you don't open EFT after each win it won't count your win

[oblique pagoda]

okay thank you

[hollow mauve]

Hello, any known fix for the infinite scav loading loot thing ? I usually manage to get in later in the raid and I've seen people had the same thing, my PC loads in quick