community-support

[unique ivy]

and whats the major upcoming change involving the auth chain

do you really expect them to send codes to all steam users? no it'll be integrated via token

so its a different methodology that they likely didnt account for in the design of their original login process

ergo my statement

it also is affecting me and its reeeeaalll annoying

[fast tiger]

can u screenshot, where they say to contact email provider?

Did they wrote it to you or did you see it here in chat?

[unique kettle]

@fast tiger #community-support message

[fast tiger]

thanks!

[rain tinsel]

If they've been having problems sending verification codes for YEARS, why don't they just stop doing it? I know the email and I know the password, that's it, it's that simple.

That's exactly the same answer I received. Damn Alex, lol.

[mint parcel]

Gave us all the ctrl c + ctrl v treatment 🤣

[solid tulip]

🥹

[rain tinsel]

They must be drunk on vodka

[maiden charm]

Absolutely abysmal company

[gray pendant]

is there any higher ups that can assist me in regards to a hacked account?

[cedar sand]

??support

[white steppe]

[e-mail]

[teal wren]

Hello everyone, I'm trying to play but I just can't. As soon as I enter the match, either the game crashes and exits, or my PC restarts. Can anyone tell me what it might be?

[cedar sand]

PC specs?

[gray pendant]

i havent received an email back in 4 days

[teal wren]

I played several times before that, but after updating to Windows 11 and reinstalling the game, this started to happen.

[cedar sand]

I didn’t ask what operating system you’re running

[teal wren]

amd ryzen 5 5500, gtx 1650

[gray pendant]

how long typically are the email responses?

[cedar sand]

How much RAM?

[teal wren]

16

[cedar sand]

I don’t know I’ve never been hijacked

[cedar sand]

??pagefile

[white steppe]

#community-support message

[cedar sand]

Follow this guide and report back

[gaunt hornet]

Hello I just went to check some clothing and I found out that I no longer have access to USEC Winter outfit in EFT despite completing Christmas Time event questline in Arena
But I don't have Khorovod completed since I don't have EFT at the time
Is this supposed to happen and I lose access to that outfit forever?

[lusty copper]

completing christmas time event from arena should still give you access to winter pants in arena and eft, i did the same and still have them on both games

ik there have been issues with players not having all their clothing like some people don't have their tracksuit or cultist robe on arena, i guess you could try to open a bug report on the eft launcher?

[gaunt hornet]

sure thank you

[ivory flare]

anyone else having issues getting verification emails sent? Been trying to log in for two days, and I can't. I've emailed support, and they don't respond.

[icy current]

got the same probleme

[ivory flare]

love it. bsg is still a joke

[open yarrow]

Where are these emails???

It's been a WEEK that I can't login, no verification email no reply from support

[placid girder]

why is this not completed?

I finished it in arena but i cant complete it in normal eft

[timber cobalt]

do it again but after each win log back into main game

[left harbor]

pve

making a voice channel for pve is broken

[placid girder]

😭 🙏

[slim spruce]

@late yarrow report them ingame not here

[twin jay]

does anyone know the fix for this?

[bitter scarab]

I raised a ticket with Microsoft about not delivering the 2FA emails, they said it’s not our problem and closed the ticket

[white vale]

There is a problem

[solid tulip]

good to know that both parties are blaming each other xD

[worthy pollen]

glad to know im not the only one that just randomly gets logged out and cant get a email from support or a verification code 😂

[ember jay]

What is the easiest way to complete Tarkov shooter part 3? Cus right now everyone on factory that I meet is mega geared for some reason

[oblique holly]

Anyone knows how long it takes to change email address in your account page?

[wind moat]

Anyone got their 2FA-verification code yet? I am still waiting, been almost a week.

[long anvil]

So i got banned from the flea market for correctly completing an anti-bot captcha. who do i contact about this?

[lusty copper]

wait 5-10 minutes

will go back to normal after a little while

[long anvil]

Okay thanks. but the captchas should also probably work. it said select the horse, i selected the horse and got banned.

[lusty copper]

its been a common thing people are having trouble with, i think some people don't even see the captcha and just end up banned for seemingly no reason

[shrewd flicker]

Anyone running into the issue not receiving their 2 factor Auth code in their emai? Its been 3 days now where I cannot log into the launcher or website. I just upgraded my PC hardware.

Oh everyone is talking about this... I have been waiting 3 days now. I just upgraded my PC hardware and I cannot log in.

[wind moat]

Yes, a lot of people have this problem right now. What e-mail provider you got?

[shrewd flicker]

Hotmail

Its an old email I used just a bit after the game released..

[wind moat]

You can try these steps, they probably wont work, but its what most people gets as answer:

[remote tinsel]

No one

[remote tinsel]

No mather which provider i have gmail other outlook etc

[shrewd flicker]

Is there really no official statement from BSG acknowledging this problem?

I am seeing posts on the forums from 2021

[remote tinsel]

They know the problem but there is no statemante

Yes this problem existing longer yes but after newest updates one week ago it have come back

[wind moat]

Sorry, got muted for trying to send the BSG ticket response. But yeah, you can find them in this chat.

[tawdry forge]

I thought today website maintenance. But it’s not

[wind moat]

It was yesterday morning

23 hours ago

[fast tiger]

There are always 2-3 items to select. Like 3 horses

[loud oasis]

well i think I have confirmation that its not bsg and its actually microsoft blocking the emails. My friend (using gmail) can get the email codes where me on outlook still cant.

[remote tinsel]

I have gmail no code 8 days

[loud oasis]

even now? my friend said he got his code about 5 mins ago

[remote tinsel]

Some are geting some not

[shrewd flicker]

Are you trying to log in through launcher or website? Also, same question for your friend who received theirs

[loud oasis]

for me, both. for him on the website. I told him not to log out of the launcher incase he couldnt login again

[remote tinsel]

Web site to the game i dont need code and even change password are working but log in is going to 2fa website but im not getting the code

[shrewd flicker]

Nothing is working for me.. I cant even request a password change. I just cant get emails from BSG. They are whitelisted and everything.

[remote tinsel]

Yes the BSG site is the problem not the user

[shrewd flicker]

For sure.. this is extremely frustrating.

[remote tinsel]

Im good for now with bf6 wanna buy some lvl for battle pass arena but bsg dont want my money thats okay but frustrating it is for 300€ game

[lusty copper]

its a sign that its not worth it to buy levels for the battlepass

[bitter scarab]

From Microsoft:
"To investigate this thoroughly, we’ll need SMTP logs from at least one or two senders whose messages aren’t reaching your inbox. Once we receive those, I can escalate the issue to our higher-level support team. They will use the logs to analyze the message flow and identify whether the issue lies within Microsoft’s servers or the sender’s system."

odds/10 BSG provide smtp logs

[solid tulip]

0/10 we just have to wait for a proper response never in my life have I seen account security so bad that you cant receive an email its crazy

[wind moat]

I just got the same exact answer from Microsoft. They need the SMTP-Logs from BSG.

If BSG could make it possible to change e-mail adress from https://forum.escapefromtarkov.com/settings/ ....

[quartz tinsel]

Hi guys, I sent a support ticket to support@battlestategames about 48 hours ago.

I have a gmail account. I’m wondering if they may have already replied but I didn’t receive the email due to issues with the mail providers?

Has anyone else sent a support ticket in the last view days and received anything?

[wind moat]

Welcome to the club.

[quartz tinsel]

🥲

[wind moat]

Lots of people have been waiting for days for this now. Nothing to do about it other than waiting.

[quartz tinsel]

Ah well, hopefully they can get everything resolved before the 1.0 release otherwise people ain’t gonna be too happy

[clever fog]

Same issue here.. still not recieving mails after 5 days of trying. Just be patience and you will get reply eventually

[quartz tinsel]

So unprofessional of them

Like sure they might be replying but if we aren’t receiving them then maybe fix that issue first? I’m sure every other person has thought that haha

But 🤷‍♂️

I noticed they said that they’re updating their website so hopefully that fixes that

[wind moat]

The techincal update was yesterday.

[quartz tinsel]

Ah yep, fantastic, glad to see this was their priority

[hallow bay]

Seems like Im one of many so ill just mention that Im also affected and leave it at that.

[solid token]

currently talking to microsoft about the problem about not getting the emails

[hallow bay]

Which is crazy in itself. If This is a MS issue, then surely BSG would be speaking to them on behalf of all their users to identify a root cause.

Given that above there are gmail users also affected though, (and reports of other email clients over the past 6 years) Im loathe to believe this is a MS issue.

[lyric falcon]

oh Glad im not the only one 😄

haven't played for years and couldnt figure out why I didnt get any mail

[solid token]

it cant be a MS issue, just BSG not doing their job.

[fast tiger]

A similar issue in july with the german email provider group gmx was resolved in about 3 weeks. Users communicated with bsg support and email support and it was fixed in the end.
I hope it happens here too

[wind moat]

Microsoft will ask you to whitelist their emails, then wait 24 hours and try again. When you message Microsoft back they will ask for SMTP-logs from BSG

[lyric falcon]

I guess its a checkmate then

[solid token]

they haven' asked me to whitelist them yet, they just said they have a dedicated team to handle this case

[fast tiger]

Maybe asking BSG for those logs would help 🤷
I can only hope microsoft and bsg communicating in the background but writing to support wouldn´t hurt

[fast tiger]

thats even better

[wind moat]

Microsoft says its a BSG issue, BSG says its a Microsoft issue. In the meantime all the customers are stuck in between these two with no information/statements about someone looking at this.

[solid token]

if they don't have contact between them, its gonna be a issue for ever and i aint buying a new account

[lyric falcon]

and you can't buy a new account. you don't recieve login details on their site either

[solid token]

Yeah same, and if it wasnt that, theu told me to contact MS or email provider

[wind moat]

Yep

[solid token]

new response from the ticket i sent

[violet galleon]

On a check? 🤔

[solid token]

don't know what that means but sure

[violet galleon]

🤷🏼‍♂️. Dont the codes from the emails expire?.. with 3 to 4 days wait between emails from support i cant see that working out very well..

Are we meant to be at the ready 24/7 🙄

[fast tiger]

no, they ask you to wait, then request again basically

[solid token]

The thing is that it isn't a Microsoft or Outlook or the email providers fault. i have talked to both MS and Outlook customer service, even called outlook support on phone, bsg is the problem here but im not gonna stop until i can receive my mail from them

[violet galleon]

Indeed

[wind moat]

Have you checked your spam folder?

[solid token]

😂 EVERYDAY since monday

[wind moat]

😝

[supple stone]

Guess i'm not the only one not getting 2fa codes then

[wind moat]

You are definitely not alone '

[violet galleon]

No, you are.. we are all just RPing so you dont feel lonely 😏😝

[supple stone]

Great news glad it's only me then 😊

[hallow bay]

I assume youre logged in to something to be able to have a ticket in this way?

I cant get into the site or the launcher so i cant really do a "ticket". I have to use email which gives me even LESS hope.

[open mango]

Guys, every time I try to go to the login page on the website it says "Sorry, you have been blocked You are unable to access escapefromtarkov.com" is there a fix for this, I cant access the login page at all?

[quartz tinsel]

might have to give it some time, may just be cloudflare thinking that youre spamming the site

[solid token]

i am logged into the website, but cant log in on my launcher cause first of all the captcha doesn't work, and i need to change my email and password. i was logged in perfectly on monday and then my pc updated and now i cant get in 🤦‍♂️

[mint parcel]

Shout out my 'No 2FA gang', still no progress to report on that front today? 🙁

[wind moat]

Nothing new.

[solid token]

No nothing new

[mint parcel]

Its like banging our heads against a brick wall isn't it.

[austere onyx]

No news about the 2FA?

[open mango]

I tried yesterday, it didnt work, tried now, same issue

[solid token]

100%

[quartz tinsel]

My account got fkn stolen, somehow they were able to request 2FA, get the code, get a forgot password link, and change my email address. I dont know how the hell they did it, but my email is no longer recognised of course and it's now gone. I was away for the weekend so I didn't get to see any emails until Tuesday.

I sent a support ticket from my email but since I can't logon there's no way to check if they actually responded i guess unless a recieve a reply through my gmail? IDK this sucks, I changed every single one of my passwords afterwards. And it all happened within the span of minutes, like it was a bot that stole my account

But now i have to sit here and wait, and great timing for their emails to not work either

[fast tiger]

write email to support

[quartz tinsel]

but whoever stolen it hasnt played a game, my character is still the same as I left it, didn't change the name or anything, so why tf steal it??

[fast tiger]

??support

[white steppe]

[e-mail]

[quartz tinsel]

already sent one

just have to wait

[fast tiger]

can take up to a week to respond and 3-4 weeks to resolve

have your receipts ready to prove the purchase

[mint parcel]

I need someone to steal my account so I can change my email address and maybe get my 2FA email 🤣

[fast tiger]

won´t be faster tho

[quartz tinsel]

yeah, hopefully it works fine. Do they not verify purchase receipts or things before asking for a change of email, I feel like it should be a big deal no?

[hallow bay]

Are there no like community managers thaty can esclate this ? Its not like we are idiots who locked ourselves out.. There is a problem affecting multiple people.

[fast tiger]

nope

[quartz tinsel]

😄

[fast tiger]

one of the responses to a support email was: they have team working on it, so we just can be patient for now

[solid token]

cant afford it 😂

my real question is, if people have sent mails, tickets and they know it to be a problem, why i haven't they changed it? why are they not saying anything? why does nobody say anything?🤦‍♂️

[quartz tinsel]

It's frustrating yeah, even just a post on twitter would be nice to show acknowledgement, but as armafox said they have a team

[solid token]

Yeah i know they do have a team, but it has been a struggle for multiple years, just look up on yt, reddit etc. people have been complaining about it for atleast 4 years

[quartz tinsel]

oh yeah wow, I didnt realise how long its been going on for, damn 😮

[hallow bay]

wasnt that a microsoft response though ?

[solid token]

it was Microsoft answer yes

[fast tiger]

ah good to know!

[solid token]

im gonna post this on every post he is doing on x, most likely gonna get ignored, but i can be a pain in the ass if needed

[quartz tinsel]

wow 😄

wow seems like a few accounts were stolen and looks like on the same day mine happened too, around the same time

[solid token]

😂

they have sent my email on a check, takes up to 48 hours lol

[quartz tinsel]

bro what 48 hours for an automatic email is nuts

[solid token]

I don't understand at all, the issue isn't my email either, but whatever the excuse they want to look into, im gonna keep writing on that ticket until they either block me or find out the problem

[mint parcel]

its wild because email is basically instantaneous 😛

[hallow bay]

"should be" instantaneous 🙂

I love that even the cpatcha is awful. IT keeps telling me im failing. like.. what.. there are no more buses/ cars/ crosswalks

[quartz tinsel]

how can i check to make sure emails from BSG arent being deleted instantly, or filtered?

i have a gmail account

[solid token]

samee, everytime

[solid token]

whitelist the email you bsg use to send auto emails

[hallow bay]

I just tried the EFT forums and i cant even make a post there.

[solid token]

hm

[hallow bay]

I just tacked a reply on to this thread..https://forum.escapefromtarkov.com/topic/139038-reminder-about-account-security/.

I figure i may as well mention it as often as i can

[gaunt hornet]

I just lost everything in my Arena stash
what happened??

ok nvm its back now

[frozen birch]

How can I solve this. the robot detect is cant pass

Im waiting for an hour and restarted my pc but not work

[quartz tinsel]

Have you tried this out?

[mint parcel]

Heres a weird one though. If support has managed to email me and its come through to me fine, and its from [e-mail], how come theres an issue with the 2FA? Couldnt they send the 2FA code via support instead?

[fast tiger]

Checked your spam folder

[quartz tinsel]

yeah, i had a look, nothing in there yet

omg i got a reply finally!but they just asked for the same stuff that i asked for anyway

but its fine, i will resend them. hopefully get my account back

[clever fog]

The issue at BSG end, their 2FA system doesnt work properly

[fast tiger]

my uneducated and speculative guess:
Your problem with gmail has another source then people with microsoft mail. You might check this list and follow it patiently
#community-support message

but also of course, follow support emails first

[main lichen]

Hi, is there an installation folder move tool in the launcher? Or should I manually move EFT and EFT Arena to my new drive?

[solid matrix]

u used flea market bot as far as i understand

[fast tiger]

There is usually no BSG assistance in this channel. Only players help players here.

[quartz tinsel]

Thank you, I was just worried the support emails werent coming through. Guess they just took their time but its ok.

Its just that i already provided my receipts of purchase, account name, bank screenshots, etc however they still asked for it again, which was annoying. But i just spent the time getting more evidence and sending it off to them. hopefully they can recover my account soon

[wintry delta]

Not sure they care much about anyone.

[fast tiger]

Ur issue is just not recieveing 2fa coodes or "email not found"?

[quartz tinsel]

its the "email not found", someone compromised and changed my account email

[fast tiger]

Just be patient then, provide them all the things they ask for.
From reading this chat i would guess it can take 3-4 weeks to resolve

[frozen birch]

I didn't use VPN and font size is 100%. also, I delete the cache

Is still Error 214 now

[meager thorn]

what do i do?

[rocky fractal]

same thing happen to me can anyone help?

https://cdn.discordapp.com/attachments/880374368176312331/1433461551091810304/image.png?ex=6904c69a&is=6903751a&hm=425396e7e77eb7ddf6241f0eacbabdc0fd0f48997c628b3cd0449be887da7eed&

[meager thorn]

i have also reset my password and it says incorrect

[rocky fractal]

i have been doing some reseacrh and i email tarkov support so i just need to wait

[fast tiger]

contact support

[meager thorn]

same

[fast tiger]

??support

[white steppe]

[e-mail]

[meager thorn]

we have

[rocky fractal]

already

[fast tiger]

onyl they can help in that case

we are all players here, no bsg support in discord

[meager thorn]

okay thanks

[rocky fractal]

oh and bad new i just saw some reddit post the guy got unblock after 3 year

[fast tiger]

From reading this chat i would guess it can take up to 3-4 weeks to get back an account
if it was hacked

[meager thorn]

but my shit didnt get hacked

[fast tiger]

even better

[solid tulip]

Day 8 of no 2fa code and no solid response other than pointing fingers at others at this point guys just dont play the game no more they dont deserver a player base.

[rocky fractal]

dude genuin question your account email is firstmail? (tacoblastmail.com)

[solid tulip]

Indie games do better supporting having 1 guy in the dev team 😭🤣

[meager thorn]

yes?

[rocky fractal]

same

that seem to be the reason

[meager thorn]

way

@rocky fractal https://www.escapefromtarkov.com/support/knowledge/451?utm_source=launcher&utm_medium=link_profile&utm_campaign=dropdown it says all u need to put in the mail

[finite thorn]

did you get any response yet ?

[meager thorn]

no

[tranquil dragon]

im in streets of tarkov and my pc does not use full % od the cpu and gpu. i only have 50-80 fps. how to fix?

[fast tiger]

what about ram?

[tranquil dragon]

27 out of 32. i guess thats it

[cedar sand]

Your PC won't use the full % of either, that's not how computers work

The Tarkov game client uses at most 4 cores, if you have for example a 12 core processor, you can NEVER expect it to use 100%

and your GPU usage is directly tied to what work your processor can output to it and how much VRAM is being used

[hard siren]

anyone ever encountered this? everything was fine yesterday just before i logged off and now im waking up to this error when i try and log in :(

[cedar sand]

The error literally tells you what to do

[hard siren]

Yeah, quite aware!

Already followed the steps thank you :) My text speaks for itself, again just wondering if anyone has encountered this and what their experience with it is.

[meager thorn]

if u scroll up in the chat u can see we are about 4 in total now that have that error

[cedar sand]

It is a security measure to protect your account, the system thinks the account is under attack from a hijacker, you must contact support to remove the block

[hard siren]

Oh I see, i'm assuming it just kind of sweeps through on occassion as some form of like spam prevention maybe then or something of the sort. Quite interesting though

[cedar sand]

There is nothing anyone here can do for you at all

[hard siren]

Yeah I thought as much, thank you for taking the time to respond anyways guys I really appreciate it

[meager thorn]

we found out its bc our emails are sus i am using firstmail

[hard siren]

yeah me too LOL

[meager thorn]

we were all using firstmail

[hard siren]

I can't even send an email from my firstmail without paying for premium so i've tried from another account but if I must ill get premium

[meager thorn]

same

[last nymph]

any update? same issue and case lol

[hard siren]

Not as of yet, not really sure on bsg support response times but ill report back as soon as I hear anything

[last nymph]

thanks, did you end up getting firstmail premium for it?

[hard siren]

Not yet, i'm going to wait and see what they say to my gmail message first

[solid tulip]

there is some serious issues going on right now with emails and accounts i believe they got hacked by some experienced hackers and don't want to say anything . bad for rep.

[cedar sand]

[solid tulip]

what you think happened ?

[cedar sand]

That due to the literal war going on in their country mails are being blocked by some providers

[mint parcel]

It seems more likely that they are just legitimately struggling or useless 😅

[cerulean kite]

More people who are not receiving authentication mails from BSG ?

[solid tulip]

yeh so many thousands

[mint parcel]

You got it in one!

[solid tulip]

possible i guess we wont find out anyway it will just magically work again without a public statement .

[shy jewel]

had the same problem with outlook swapped to gmail and it works fine

[meager thorn]

i had to wait 2 hours for my mail to come if that helps

[lunar verge]

does anybody know why i cant buy the new headphones even though i unlocked them in the battlepass and have ref lvl 3

i unlocked it like 2 hours ago

[solid tulip]

mail for what ?

[meager thorn]

the authentication mail

[solid tulip]

Today ? What email are u ?

[undone maple]

ive unlocked alot of new stuff from the battlepass but its not showing on my ref shop he is lvl 3 anyone know why?? i feel like i was robbed paid for something im not getting

[cedar sand]

The battlepass is free

And it can take some time to sync to PVE

[undone maple]

@cedar sand i dont play pvp but i really wanted the new stuff from arena so i paid to skip a few lvls to get to what i wanted, but you said it takes a few for it to sync up?

[fast tiger]

firstmail

[solid tulip]

Ohh okay tnx .

[undone maple]

could anyone answer my last message about the battlepass sync up to pve

[vivid briar]

can any GM help me out ? i am trying to retive my psw on three accounts and no code so far pls help

[cedar sand]

There are no "GM"s

[vivid briar]

how do i retive my accounts :X

[cedar sand]

??support

[white steppe]

[e-mail]

[remote tinsel]

Have gmail not working

[cedar sand]

Same reason everyone else is having issues

[swift wraith]

i bought this game years ago, managed to find the email. i wanna get back into it but nopeee

[icy current]

I dont understand how they cant fix this stupid bug with émail vérification when we pay 150$ for the game😅

[loud oasis]

i just got a response from BSG about not getting email verification code but im not sure what they are asking (ive already tried again but nothing again)

[cedar sand]

They are telling you to try again

[swift wraith]

doesnt make sense considering password resets are sent instantly

[icy current]

The easy answer

[loud oasis]

i guess i have to email back again saying it didnt work 🥲
im not sure what they are meaning by ' send the email address to which the letters are not being delivered.' do they want me to send them my email address (that im sending them the ticket from)?

[cedar sand]

Yes

Lots of users can’t receive mail from BSG at all so they must use an alternative address to contact them, they’re just making sure the email they have is correct

This is an ongoing issue and all you can do is be patient and try again to receive a code

No one here can offer any support

[loud oasis]

my friend get the codes almost instantly so its really weird

[swift wraith]

i just got the verification email after about 10 min. Took so long when i entered the code it just booted me back to the log in screen so now i have to wait for another email.

[latent grove]

I'm in same boat rn, you just sent them a email from a different email address and provided all the receipts?

[sand crow]

I emailed bsg because I wasn’t getting my 2FA to log in. I emailed them about my problem, this was last Thursday. I never got a response. So I sent a new email to bsg from a different email entirely and suddenly I got an email back in my original email account. They told me to try again and if it doesn’t work to send them the email address attached to the account. Just saying for some reason I got a response after I emailed them from a different account. I’ll let you guys know if anything comes out of it.

[strange rapids]

bro ive been trying to buy something on tarkov for a whole week i open it up like 5 times a day and leave it open for hours hoping kinda disappointing they didnt fix it

[remote tinsel]

the same here day 9

[icy current]

Agreed

[strange rapids]

i might just use my brothers account and buy as a gift or have a friend do it atp since they arent really trying to fix it fast

[mint parcel]

Its proper strange as when I go on my old laptop I can still login to the launcher and run the game, but if I go to the website via the launcher, I cannot log in, Im just trying to change the email but no joy.

[manic bane]

From what the chat history shows, it seems there is an issue with their email severs? I can't log into my launcher due to not receiving email verfication?

[mint parcel]

You have it too?

[manic bane]

Yeah, tired to get into arena and had an update, upon updating it asked for me to log in and haven't been able to since I can't receive email verification.

[mint parcel]

You're like the rest of us then Im afraid

Try again and something about a letter is what we got back from BSG

[manic bane]

something about a letter?

[mint parcel]

Yup hang on

Hello.

We apologize for the long wait for a response. Please try to request the letter again if the problem persists, send the email address to which the letters are not being delivered.

Thank you.

[manic bane]

Where can I send the email then? I can't login to the tarkov website.

[mint parcel]

[e-mail]

But it doesn't seem like they are much help

[manic bane]

I sent them an email.

[mint parcel]

Good luck my friend, keep the rest of us posted if you have any joy please.

[manic bane]

Will turning off two factor authorization hurt me in any way?

[mint parcel]

How do you turn it off? I never turned it on in the first place

[alpine canyon]

your account will be at significantly more risk of being stolen

[manic bane]

I was able to log in to the site by using my discord login (since I linked them a few days ago) upon doing so, you can go into the security settings and "customize", but at the same time I am still not able to receive verfication email so I can't do anything just yet.

[mint parcel]

Their welcome to it at this point, if they can get a 2FA email before me, they can have it, but they wont get the email.

I'll happily risk my account being stolen if I can turn 2FA off.

So I can access launcher on my old laptop, what happens if I hit reset the game profile?

[alpine canyon]

you wipe your profile

[mint parcel]

That's definitely not going to help current matters!

[manic bane]

Did I see in some previous chats, that some individuals were getting their verification emails almost right away?

[mint parcel]

Some people with Gmail were having them straight away. But most of us are outlook/live/hotmail and are unable to change that

[manic bane]

Well dang it, there's no way to change the email on the account huh?

[cedar sand]

Yes there is

[late yarrow]

I did but you need to fly to his house and axe him

[mint parcel]

If there was, I think we would have figured out how to do so.

[cedar sand]

You must enable mobile authenticator and then you can change your email address from the account settings

[mint parcel]

But you need to access the website login for that?

[cedar sand]

Yes, you need to be able to access your account to change your email yourself that should be obvious

If you can’t then you need to do it via support

[mint parcel]

But the issue is none of us can access our accounts without the 2FA and support are about as useful as boobs on a fish.

[cedar sand]

Okay, I’m not sure what you expect anyone here to do for you

[mint parcel]

Perform miracles it seems 🤣

[lyric falcon]

I’ve waited 12 hours for a verification mail. Nothing yet sadly. Is there any official statement yet?

[cunning thorn]

wtf

[mint parcel]

Nothing. Ive just emailed support highlighting that its this email not getting the 2FA and if they could generate a code to send to me, or if they are able to change the email address on my account to an alternative i've provided. There's literally no other avenue for me to explore now.

[lyric falcon]

Same. Tried whitelisting as well. No luck - even their website is halting.

[mint parcel]

Its ridiculous, theres literally no staff you can really talk to about it either, support just palms you off, theres nobody in here to talk to about it. We are basically on our own and with a prayer.

[lyric falcon]

Yea, it’s annoying and weird nothing official has been said. No idea how long this issue has been going on

[mint parcel]

From what I've seen, literally years.

[lyric falcon]

I saw they made a blog from 2022. I played a year ago and got mails with no problems. But today? Nope

[mint parcel]

it seems to be super hit and miss, but very miss at the moment

[lyric falcon]

Really unfortunate. Especially so close to the 1.0 update

[mint parcel]

Unfortunate for us, not for them. They have our money.

[lyric falcon]

Yup :/

[cunning thorn]

Literally. I just bought unheard last week and now my shit is temp diabled for what?

[lost bluff]

What to do from here on out?

[mint parcel]

Appreciate the thanks I guess? 🤣

[ornate matrix]

can you dm me your ticket number?

[solid token]

is it someone here who had the problem but doesn't now?

[cedar sand]

Me. It took two days to begin receiving emails, I use gmail.

[cinder marsh]

they just basically told me to keep trying after i have been sending them messages for days

[sleek field]

imagine charging $250 for a game just not be able to login bc bsg cant send 2FA codes for days on end. diabolcal man

[cedar sand]

We have been telling everyone all you can do is try again later but people won’t listen

[cinder marsh]

i have been "trying again" for days now

[sleek field]

yea try again later isnt really an excuse when theres 4 year old reddit threads talking about this problem. your bosses really dropped the ball on this one

[cinder marsh]

how many more "try again" do i need to acces MY ACCOUNT?

[loud oasis]

i had this same issue happen to me last time i tried to login on 04/02/24

[cedar sand]

It’s not an excuse it’s the only solution we know of and they’re not my bosses, I don’t work for BSG so hop off

[sleek field]

i hope ur getting compensted in some way to basically tell ppl to f*** off for bsg lmaoo

[fathom harbor]

does one have a answer for the 2fa email not being sent. im logged in on the launcher but wont get the email to log in the site

[cedar sand]

I’m only speaking to you like this because you’re being rude to me when all I’m doing is telling people clearly what’s up

The email verifications are having issues, all you can do is try again later

If you’re going to take that frustration out on me you’ll quickly find yourself muted

[loud oasis]

pray 😆

[fathom harbor]

thanks everyone, i been wanting to buy the bp1 thingy on arena and cant log in

[wanton patio]

Came here to ask the same question... 4 days trying to get an auth email sent is crazy.. funny all systems designed to take my money work fine though

[cinder marsh]

it has been days for me, for some have been weeks, months and even years.

the only answer they will say is try again

[cedar sand]

This channel is a place to find helpful solutions from other players of the game, it’s not an official support channel, people can’t help you access your account in any way here

[wanton patio]

I just want to buy BP1 too but this is just crazy... "keep trying" "try again"

[cinder marsh]

just pray we dont get logged out of the launcher on november 15. If we do get logged out RIP for our accounts

[mint parcel]

As someone without current access, thats what Im hoping happens as then BSG actually HAVE to do something.

[wanton patio]

same here... in other words "we cba to help sorry"

[fast tiger]

Make sure to send them the email adress tho, with which you are trying to login

[rain tinsel]

You know what's most amazing? We're here discussing this via email with their support team, and no one from support has shown up to say anything.

[wanton patio]

Yeah I have, just waiting again now I guess

[fast tiger]

good good

[mint parcel]

its frustrating as I dont think theres anyone from support in here, but theres the BSG crew people who are BSG staff but they couldnt care a toss either

[cinder marsh]

same

[fast tiger]

community support = support from the community
we are all players here

[mint parcel]

Just feel like tagging them over and over until they do something haha

[wanton patio]

Quick way to get booted but I fully feel the same way ahah

[mint parcel]

Feels like its the only option, but you know rather than help its gonna get us kicked

[cedar sand]

There are not any support staff here

You will be breaking server rules and disturbing people unrelated to your issue

[cinder marsh]

we all gonna have to tag Nikita and bsg on twitter

[cedar sand]

Sure, tweet all you like

But getting annoyed at people in this server is not constructive or fair, so avoid that

[rain tinsel]

pls

[mint parcel]

Completely agree as to why I've not done so. We just frustrated and banging out heads against a wall repeateadly.

[cinder marsh]

im not trying to annoy anyone just get actual help. The only people getting anoyed is actually us

[cedar sand]

All that will do is get you more frustrated

No one here can help with this

I have said it over and over again

We are players just like you

This happens to us too

[cinder marsh]

the only point in commming here is to actually unite as a community and let bsg know there is a real problem here that they cant ignore

[wanton patio]

Agreed

[cedar sand]

They are aware of the issue and are actively working to resolve it, but it’s not as simple as people may think

[clever fog]

Day 6 of still not recieving 2FA

[cedar sand]

Just coming in here and rendering a channel unusable is not going to solve anything

It’s just going to create more frustration for you and prevent other users from getting help with their issues

[fast tiger]

Similar issue with a german email provider group took 3 weeks to resolve back in july

[wanton patio]

We're talking amongst ourselves dude, no hostility from me

[cedar sand]

Then do it elsewhere please.

This channel is not for that.

[cinder marsh]

each day we are getting more and more players with the same problem

thats the point of the channel

[alpine canyon]

No

The channel is for help the community is able to provide

[cedar sand]

If you keep misusing this channel I will prevent you from doing so

You have been told to stop

[wanton patio]

saying not to talk about a problem in a channel about support feels a lot like sweeping problems under the rug for BSG @cedar sand

[cedar sand]

I am telling you to discuss it in another channel, like #eft-chat

[mint parcel]

I get both sides of the argument but all of us fighting amongst ourselves isnt gonna solve it. Just leave it a few hours and check in for an update ❤️

[junior wadi]

Theirs no other way to voice concerns about an on going problem. If we send emails, They just get ignored.

[cedar sand]

Do it in #eft-chat

[fast tiger]

This channel is for support from the community. The community, as we players can´t support anyone in those kind of issues

[cedar sand]

Leave this channel open for those with solvable issues

We cannot assist with account issues

We are not support staff

[junior wadi]

So it can get ignored their too?

[cedar sand]

Email verification issues
Currently there is a large amount of issues related to verification emails, this channel cannot assist you with this issue, BSG is aware of the issues and is working to resolve them, the only option currently is try again at a later time and a mail may be delivered, we understand that it is frustrating but there is nothing that community members can do to help you with accessing your account, please direct concerns to [e-mail] and do not direct your frustration towards other players or staff of this server.

[alpine canyon]

Amen

[slim spruce]

@indigo narwhal please post your bird in #pets instead and not fan art

[long echo]

Where do I go for help signing in?

It says sent a verification code to my email, but I’m not receiving it

[steep oracle]

Email support. Dont ask in here i guess mods will trip out on you alot of people are having the issue including me @long echo

[fast tiger]

??2fa

[white steppe]

Many users are reporting issues with receiving two-factor authentication emails, unfortunately there is nothing that members of this server can do to help, please reach out to [e-mail] and try again later if you are experiencing this issue.

[long echo]

I read the message he sent right after I sent that lmfao

[long echo]

Idk. Just not receiving the confirmation email

[fast tiger]

this

[sinful breach]

Hi team, somebody hacked my tarkov account, changed the email and password (also had access to my email and deleted the email)

I now have regained and secured my email, I can prove the account is mine in multiple ways, + I have spent £300+ on it, please, can somebody help me to recover it please?

I am unable to recover the password as it says my email does not exist

[cedar sand]

No one here can provide account support, please email them at [e-mail]

[sinful breach]

ok, finally, an email address, been trying everywhere to find it

thank you sir

or miss

fingers crossed

[undone maple]

im lvl 47 on the arena battle pass but only the first few things i unlocked show up in my ref pve shop he is lvl 3, and i do have them unlocked in the battle pass with points, ive also cleared my cache on both games and verify files but still unable to see any of my unlocks pass white oni mask on my pve ref

[cedar sand]

This email address is the first result when I googled Tarkov support

[sinful breach]

maybe im stupid, i tried their website, and it just kept asking me to lgo in to access support and i coudlnt lmao, tried X also bt no reply

anyhow, thank you

[cedar sand]

You just have to wait for the items to become available, there isn’t a trick you can do to make it sync

[sinful breach]

I heard bsg doenst do alot for this things but its a shame ot have spent so much money on eod and unheard and stash and, idk, so sad i hope they do something

[undone maple]

@cedar sand how long tell that would you roughly say? i got the stuff unlocked this morning around 9am

[lusty copper]

i still don't have anything from season 0 on PVE although i completed the entire battlepass

[cedar sand]

I don’t know, for some it’s instant, for some it took a couple days, some still don’t have them

[lusty copper]

just gotta wait and pray

[undone maple]

@lusty copper sadly from what i was researching battle pass 0 wont be on pve but going up will be, but who really knows :/

[lusty copper]

well afaik anyone who unlocked anything from season 0 after pve+arena was integrated has access to them

[undone maple]

@cedar sand im just really bummed beacuse i paid to skip playing arena alot because i dont like the game tbh but wanted the items for my pmc on pve

seems like a big bug issue if people are not getting the items they are paying for :/ i really hope it gets fixed

[unreal mauve]

Thx for carry @languid burrow

[long echo]

whats going on the the email stuff?

[remote island]

i got it

i have the same problem man are you using outlook?

[loud oasis]

you have a solution for outlook or do you mean u also have the issue?

[remote island]

i dont even get emails to reset password im on a new pc

i have the same issue

[loud oasis]

exact same as me. email bsg and hope for a fix. thats all we can do atm

[remote island]

damm i paid 200 for edge of darkness better not gonna lose my account of this bs

[long echo]

ya bro, wish i never used that trash email

got emailed back instantly on my gmail. but outlook just doesnt show shit

i wish there was a way to switch emails

[remote island]

yeah same problem here

[cedar sand]

There are multiple ways

[remote island]

how

[long echo]

can you explain, that sounds like the best option

[loud oasis]

step 1 be logged in 🥲

[long echo]

lmfaoo

[cedar sand]

If you can login, enable mobile authenticator and then click the change email buttons
If you can’t login, email battlestate games and request to change your email to one that works and they will walk you through what information they require

[remote island]

it automatic send a email to verify i can change that

ah i will do that when im logged in

but its outlook it block emails from russia i thinl

[cedar sand]

So email them from a different account

Here’s an idea why not use the one you intend to switch to

[remote island]

if someone fixed the email thing can you pls let it know

becos i dont have eod on that account

[cedar sand]

I think you’re misunderstanding

[long echo]

i get an email instanly from my gmail. whats wrong with outlook lmfao

[cedar sand]

They block mails from BSG

[remote island]

you logged in?

[long echo]

so is there a way to see the blokced emails or whatever?

[cedar sand]

No lol because they’re never received by you

I’ve already explained at length what to do

At this point no more help can be offered

[long echo]

so outlook is racist, got it

[remote island]

nah it a setting bsg can fix but there not at there office now

[cedar sand]

There’s a reason you can’t sign up for an account with Outlook or Hotmail, and it’s because they don’t send emails to those domains

[cedar sand]

You’re heavily mistaken, this issue has been ongoing for years

[remote island]

yeah i got the emails before and now there not 🙁

[cedar sand]

It’s not just a button BSG has to press and suddenly it will work

They’ve been aware of the issues and it’s not something that can easily be resolved

If you want to change your email please follow the steps I gave to you

[long echo]

to change email. you have to log in, guess ill wait for them to email me back lol

[latent grove]

Anyone have luck fixing this yet? I emailed support but still no response

[cedar sand]

You did not read what I sent you then

[long echo]

reply to what you sent, sorry i didnt see

[long echo]

[e-mail]

email them here?

[cedar sand]

Yes

[remote island]

so they can change the email and i keep my eod ?

[long echo]

hopefully they dont take forever to reply

[long echo]

just email them regarding the issue, theyll change the email to one that works, high chance you get to keep the eod, ill be pissed if mine is gone lmfao

[cedar sand]

It’s a request to change your email why would you lose your game edition

That makes quite literally no sense

[remote island]

Yeah i emailed them to be safe on a gmail

But if people can log in pls let me know

[cedar sand]

Many are able to log in just fine

It’s not every user having this issue

[remote island]

Yeah i could do it before also

[timber cobalt]

BSG don't or the authentication emails?

[cedar sand]

You cannot sign up for an account for Escape from Tarkov with a Microsoft email domain

You are blocked from doing so because BSG know that those domains block their messages

[loud oasis]

this is the part im confused about. im getting emails from [e-mail] but not [e-mail] (in outlook). maybe the domain isnt blocked and no-reply is weird somehow

[cedar sand]

If this were the case this channel and every other channel would be utterly unusable due to the outage

The issue is widespread enough that lots of users are affected but mainly Microsoft emails, and over a year ago BSG blocked the creation of accounts from Microsoft domains because of this

BSG say it's Microsoft

Microsoft say it's BSG

The easiest solution is don't use Microsoft

[long echo]

if im still signed in on my old pc, am i able to change it from there?

[timber cobalt]

Not all messages are getting blocked though which is weird

They stopped letting outlook/hotmail accounts sign up over a year ago

But this is the first time I've had issues getting auth codes, it was working fine last Wednesday and support emailed me today on my outlook email

People have also reported issues with auth codes not being sent to gmail in the past and even within the last week

[outer bloom]

If I find someone using a plug-in live, is there a more effective way to report his game id in the game

[hallow kite]

Bruh, I used the "automatic server selection" and got in match with +300 ping that keeps disconnecting me.
Any clue on how do I see which server I'm connected to ?

[long echo]

@hallow kite select the servers with the best ping, auto is horrible

[still glacier]

So a buddy was selling on the flea market and he got a 214 error code and now it wont let him access the flea or traders

[fast tiger]

he should wait for 10 min

then resolve a captcha next time it pops up

[still glacier]

ok thank you I will let him know that

[hallow kite]

I'm never using that option again.
What I'm doing is reconnecting, running for 20s ish towards the extraction and disconnecting and doing it again till I hit the extract..

[long echo]

try to check integrity in the game launcher

[hallow kite]

I will.
Just died due to lack of water/food..

[white vale]

Waiting for their reply

[latent grove]

How long would bsg support take to reply to my email?

[shrewd flicker]

I emailed them 5 days ago about this 2 factor auth code email and I still havent gotten a response.

[manic bane]

Not looking so good for me then.

[timber cobalt]

I got an email after 3/4 days

[latent grove]

Was it because of temporary suspension? Or something else

[mellow bramble]

has anyone else had a problem that they cannot get a two-factor authorization email

[manic bane]

Yes, it seems like today was a huge issue around that. Also I learned having a outlook/hotmail for your tarkov account may be an issue. As BSG has "issues" sending emails to those domains.

[mellow bramble]

i use a @hotmail.com so im fucked

[manic bane]

I was able to login to the Tarkov website using my Discord link, I created a support ticket and have requested to change my email on my account to a gmail email address, hoping that will help.

[mellow bramble]

okay thank you I just scrolled up and I looked at how to change my email this is going to be a while

[manic bane]

Yeah, I'm currently waiting on a response from BSG but being their in the UK and it's past midnight over there, I don't think we will get a response for a few hours.

[mellow bramble]

do I have to use another email account other than Hotmail to get a hold of them

[manic bane]

I've been doing everything I can to get to BSG, so for example. I created a ticket through my account. I email "[e-mail]" from my hotmail email and as well my gmail. Hoping that will get themt or respond.

[mellow bramble]

I can't log into my account at all so I'm just going to try everything I can

[signal robin]

The support team takes usually 3-4 weeks to respond

[manic bane]

Well...that's great news..

[signal robin]

They pick and choose issues to handle as they see them

Im also rather sure its like 3 people doing it

[long echo]

Ur trolling

[olive lantern]

Having the outlook authentication issue, anyone know a preferred email provider to try to switch to

[manic bane]

Trying not to loose hope here, but I've submitted tickets and had a reply the next day.

[manic bane]

Gmail.

[long echo]

Is there a way to change it from the launcher? I’m logged in on my old pc

[signal robin]

Only about how many people there are. They can take any amount of time they want

[olive lantern]

ty

[long echo]

?

[manic bane]

The only way I know of how to change it, would be through the website.

[long echo]

Looks like I won’t be playing tarkov on my new pc for a while smfh. That’s the only thing I was looking forward too lmfao

[manic bane]

I know what you mean, I had a few days off and now I can't even enjoy them the way I wanted to.

[long echo]

At least the wipe is soon I guess haha

[timid birch]

i got my account suspended from failing the password to many times and i went to reset and it gave me like a error 214 and blocked me for an hour but i cant make an account on tarkov to access support what do i do im about email

[storm sedge]

what to do if you acc is suspended?

[cedar sand]

??support

[white steppe]

[e-mail]

[timber cobalt]

Email auth code not coming through

[timid birch]

^^^

[storm sedge]

mabey someone hacked the acc and then change it?

[timber cobalt]

I still have access to the account, can login using other ways. Just not getting auth emails

Its an occurring issue lately and they're working on it

But I know my account isn't compromised

[storm sedge]

sometimes it takes max 2 hours to get the code

[wanton patio]

Been trying for 5 days to get auth code... this is crazy

[still glacier]

Anyone know if the skins for the masks are only for arena or are they in the main game and if they are in the main game how do I get them to show up

[lusty copper]

you can purchase them from ref or by killing players that entered your raid while wearing them

[still glacier]

ok thank you

[haughty night]

Due to security reasons, access to your account has been temporarily suspended. You need to contact technical support for details. im confused im getting this i emailed the email but im confused why this is happining

me 2

i made a email almost 12 hrs ago

[solid tulip]

just pleas ping me if one of you get a 2fa on hotmail that had issues . by this read i see nobody's got their issue resolved 🙁 if we dont get to play on wipe day i say we do some nuts shit .

[clever fog]

nobody is having this Issue resolved, BSG is too Busy selling merch at ParisGamesWeek

[alpine canyon]

??2fa

[white steppe]

Many users are reporting issues with receiving two-factor authentication emails, unfortunately there is nothing that members of this server can do to help, please reach out to [e-mail] and try again later if you are experiencing this issue.

[unique ivy]

And of those many users some have been waiting for a long time for a reasonable response. BSG knows its an issue and offers poor template email response to support requests. Arc raiders look interesting.......

[flint tulip]

anyone able to help my tarkov keeps freezing when i go to go into a map

[alpine canyon]

??2fa

[white steppe]

Many users are reporting issues with receiving two-factor authentication emails, unfortunately there is nothing that members of this server can do to help, please reach out to [e-mail] and try again later if you are experiencing this issue.

[alpine canyon]

Please refrain from pinging people who have nothing to do with what youre asking

and refer to the pinned comment

[wind moat]

But the pinned comment is made by discord mods that also don't have anything to do with what I am asking :S

[alpine canyon]

So email the support staff an wait

nothing you can do or say in here will help

BSG are aware of the issue and are working on fixing it

[wind moat]

Where do you have that information from? That they are working on a fix. That is not what anyone has been told in their tickets. Please give source on that they are working on this

[alpine canyon]

Unfortunately you will have to take our word for it, that is all we can say

We have been passing the issue on to the relevant people who CAN do something about it

[lyric falcon]

Thanks, sounds good! 🙂

[wind moat]

Is this the official information you are talking about?

[alpine canyon]

No

[wind moat]

Okay good

[alpine canyon]

All we ask is that we leave this channel not flooded with this issue and leave room for people with issues we can solve

[flint tulip]

im needing help with something

[alpine canyon]

What is your issue

[flint tulip]

so when i go to play tarkov and i go to load into a map as soon as i just about to load in i crash iv turned down my graphics tried everything but same outcome

[alpine canyon]

Try turning MIP streaming off

[flint tulip]

where do i find that

[alpine canyon]

in the graphics settings iirc

that is usually the cause of these types of problems

Also, what specs do you have?

[flint tulip]

ryzen 5 5600x 3060 gpu 16 gb ram

[alpine canyon]

What map?

[flint tulip]

every map

[alpine canyon]

you near have an identical build to my last pc

it did struggle with the game

i would consider increasing your pagefile

??pagefile

[white steppe]

#community-support message

[flint tulip]

yea the mip streaming is off

[alpine canyon]

Try increasing your pagefile and giving it a go

[flint tulip]

wheres that

[alpine canyon]

??pagefile

[white steppe]

#community-support message

[alpine canyon]

check that ^

[wind moat]

I completely understand, and it wouldn’t be an issue at all if there were any recent public updates regarding this 2FA matter. I want to emphasize that I’m not trying to be difficult here, but it’s frustrating that the information everyone is looking for—and needs to stay calm about the situation - seems to be kept private. Instead, the only updates are coming from Discord moderators, who have made it clear that they have no control over the issue.

I understand that discord moderators must be extremely tired of seeing people vent their frustration in the chat, and I agree it’s unfortunate that it clutters the discussion. However, when the BSG team doesn’t even acknowledge the issue in their support ticket responses, it feels hopeless for those affected. None of the users experiencing this problem have any indication that anyone is actively working on a solution.

If this were an issue lasting only a few days, it would be understandable that no official statement had been made. However, the situation has now gone far beyond what could be considered fair or reasonable.

[alpine canyon]

I completely understand your frustrations man

@cedar sand has been pushing for official statements but we cannot force them

In fact chek was also impacted by the issue and it took him 2 days to get his 2fa code

It's bad that its happening this close to 1.0 with no indication of a fix. However, we all need to remember that ranting in here only adds to the frustrations. There is nothing I or anyone else in this discord can do about it

The only thing you CAN do is keep trying

which isn't the answer anyone wants, as I'm sure they are doing exactly that

[radiant bison]

What is going on with the BSG website? I don't remember my account password and every time I attempt to recover my password, I get no email sent to me to reset my password.

[fast tiger]

⬇️

[white steppe]

Many users are reporting issues with receiving two-factor authentication emails, unfortunately there is nothing that members of this server can do to help, please reach out to [e-mail] and try again later if you are experiencing this issue.

[fickle forge]

I see im not the only one with the "Due to security reasons, access to your account has been temporarily suspended. You need to contact technical support for details."

[remote island]

Still no 2fa email guys if you can log in chance your email to a gmail gmail is working but outlook isnt working

[remote island]

Did someone got a reply from bsg about 2fac

[cunning thorn]

Same

[supple stone]

Same here man

[violet galleon]

What info do they ask for when requesting an email change via support?

[fast tiger]

why?

just ask them

??support

[white steppe]

[e-mail]

[violet galleon]

Because it takes like 5 days for them to reply so if i include all the info in the request email theoretically it should reduce the number of emails back and forth

[cedar sand]

I would not recommended sending them information they have not requested

[supple stone]

Does anyone know what this even means?

"on a check"

[violet galleon]

Would you.

I mean id recommend BSG fix their 2fa but that aint gonna happen 🤷🏼‍♂️

[fast tiger]

I have seen countless messages here saying:
"I included everything in the first message, they replied and asked for it again"

Just follow the process bro

did this work?

[violet galleon]

I did, and they failed to send 2fa.

The audacity of them to launch 1.0 next month when this many players cant even access their accounts is outstanding.. and the price tags on their "special editions".

My patience has been expended and theyre getting not an ounce more from me, im not pretending this is anything other than an absolute shambles.

Customer service is not even at the levels of "an after thought" at this point.

[fast tiger]

any other assitance you need from the community?

aka customers like yourself

[violet galleon]

dont patronise me, we all have legitmate gripes with this 2fa

[fast tiger]

any gripes that we the gamers can help with tho?

[violet galleon]

@fast tiger what information they ask for when requesting an email change..... my original question.

Recommendations were heard however ive done everything else and a bricked account is a bricked account

[fast tiger]

they will ask for it anyway, no need to include it in the first message
this is my expirience reading this chat

[violet galleon]

The alternative is waiting around with my thumb inserted 🤷🏼‍♂️

And im fed up.

[fast tiger]

No other way sadly but to have patience for now

[violet galleon]

Not sure sad is the right word.

Did you consider that perhaps if i know what information they will request i can prepare it ready to send when they request it?.

[fast tiger]

Good call, maybe payment details, from when u bought the game.

[violet galleon]

I had figured about receipts, i was thinking about other games have requested proof of I.D and wondered if they might ask for that

[fast tiger]

never seen people mentioning it here, so i would guess not

[supple stone]

In all fairness the customer service is shambles

[fast tiger]

anything the community aka customers like yourself can help with it tho?
customer support feedback is just not right here

in this channel

lets help each other instead of vent

[supple stone]

Yes i think we all need community support to get the customer support sorted. A protest if you will.

[violet galleon]

I think youve nailed it there, literally if BSG had even one person make an official statement here it would at least give people a slither of hope that they give the slightest of... care

[fast tiger]

do you your protest, just not here

BSG support doesn´t read this channel i am sure

[light umbra]

ARENA DRIP ulach and nvg's not functional at the moment 🙁

[fast tiger]

not BSG in general

[supple stone]

I think that's the main issue, They have yet to make a single statement showing any form of recognition to the issue. Us the customers are just sat here in the unknown

[supple stone]

where would you suggest taking it then mr "operator"

[fast tiger]

no idea, i would say lets take it to #eft-chat and discuss it there

[supple stone]

Even in the case of it needing "Community-Support"?

[violet galleon]

Your lack of compassion is on par with BSG.

This channel is community support, the community discussing this absolute shambles of a situation in THIS channel provides reassurance and SUPPORT in the form of knowing theyre not alone in their issues with 2fa.

[fast tiger]

what we the customers like yourself can help you with tho?

[supple stone]

reassurance being one

knowing others going through similar issues would help a tonne

[fast tiger]

i have the same info like you as a customer

[cedar sand]

There there… it’ll be okay

[fast tiger]

scroll up, check if people have the same issue

[supple stone]

Funny enough, there's plenty

[cedar sand]

Move along now please

You’ve been informed of the issues there’s no need to argue about it

[fast tiger]

remember my question:
what we the customers like yourself can help you with tho?

[supple stone]

to be fair, I did not see this until you just posted it. Maybe making an official announcement would help. Thanks!

[cedar sand]

It’s pinned in this channel

And I cannot force BSG to make any statements, I’m a player just like you are

I’ve requested it repeatedly but that doesn’t make them suddenly decide to listen to me

Move on now, thanks.

[violet galleon]

do you have access to your account?

[supple stone]

Fair enough, Have a great day guys prayers for the 2fa brothers

[fast tiger]

🙏

[glad spruce]

Hello! I'm interested in offline coop - saw that some time ago you could buy it for 10€ but now cannot find it anywhere, is it unavailable?

[cedar sand]

It is no longer for sale and is only included with the unheard edition

[glad spruce]

Oh that sucks. Thanks for info

[teal heron]

when ever i try load into a raid i get an error like this and this time it decided my gear is staying in raid so iv perma lost it is there a ticket system or anything to help me get my gear back

[fast tiger]

no

[teal heron]

so bc the update fucked something on my end i cant play or get reimbursed for lost gear

[fast tiger]

never seen anyone being reimbursed for lost gear for whatever reason

wanna help with the crashes?

[teal heron]

i changed nothing on my end it just stopped working one day

[fast tiger]

thats how it is often 🤷

[teal heron]

i hate this game sometimes

[fast tiger]

is this one time thing or constantly now?

[teal heron]

past 2 days whenever i try load into a raid no matter what map that flashes and crashes game and discord

[fast tiger]

practice mode works?

[teal heron]

havnt tested will now

[fast tiger]

do it pls rn if you want

[teal heron]

loading game back up

[teal heron]

my gears here somehow

[fast tiger]

gear doesn´t matter, lets check if we can resolve the crashing

[teal heron]

same error in practice mode

[fast tiger]

what are your pc specs?

[fast tiger]

16 GB Ram might be to low for the game
If you can upgrade to 32
Meanwhile you could do the temporary fix by increasing pagefile

click link, follow steps:

[white steppe]

#community-support message

[teal heron]

was working fine a few days ago tho?

[fast tiger]

just from expirience the low ram issue, when game crashing
comes always out of the blue

[fierce glacier]

ram prices are currently surging out of control they may not be able to justify a 100$ upgrade

[teal heron]

even more where i live

[fast tiger]

thats why i suggested pagefile fix

[fierce glacier]

yeah some places 32gb ddr5 is like 180$ usd

[fierce glacier]

W

[teal heron]

restarting now hopefully it works

[teal heron]

if i did buy ram would i replace my current 2 8bg sticks or add the extra ones with old ones still in?

[fierce glacier]

if its the same batch and ram set then sure itll most likely be fine if speed capacity and manufacturer are the same if not it could cause issues and even slow the system

if you upgrade get 2 16gb sticks at a minimum and run those

if you have an intel cpu get xmp ready ram and if amd then expo

[teal heron]

its letting me play now yay

[fast tiger]

i feel like another 2 x 8 GB would be fine if you have 4 slots

[fierce glacier]

woop woop

[fast tiger]

but 2 x 16 is faster like jake says

the good old pagefile fix

[fierce glacier]

yeep but if matching old ram with another identical set is all u can afford then itll be better than nothing

and true pagefile fix is a lifesaver

[teal heron]

thanks for the help lads

[fierce glacier]

happy hunting soldier

[teal heron]

is there a way to check what ram i have installed

[fierce glacier]

yes use windows control panel if you are on windows

you can look the command up its super simple and can fetch you hardware specs for you and if that dosnt work open case and take a look at the ram should have info like that on the heat spreader usually

[teal heron]

wmic memorychip get devicelocator, partnumber

this the command you meant?

[fierce glacier]

that should work

[teal heron]

all it does is flash something then close

[fierce glacier]

usually having the dos console fetch specs will tell you manufacture and size/speed

[teal heron]

im not a tech wizard

[fierce glacier]

wmic memorychip list full or wmic memorychip get devicelocator, memorytype

[teal heron]

had to run in admin mode

[fierce glacier]

if that dosnt work then u can install cpu-z and i think itll also tell u

[fierce glacier]

oh lol sorry forgot to mention that

[teal heron]

ouch

[fierce glacier]

damnnn

thats so overpriced for 8gb

[teal heron]

yeah

[fierce glacier]

thats 100 usd for 2 sticks yikes

[teal heron]

i hate the economy sometimes

then i get this ffs

[fierce glacier]

this economy is rough rn i hate the ram price surge thats happening rn especially cause ai companies buy up all the memory modules from producers they can

[teal heron]

time to sell feet pics for pc upgrades ig

[fierce glacier]

anything from ddr5 - gddr7 they buy all da ram

[fierce glacier]

honestly the gonners pay big bucks might as well in this economy 😭

the ram i wanna upgrade to is 48gb dual channel ddr5 and rn its 300usd and used to be 180 usd

[agile stone]

Can anyone help me? I'm haven't played tarkov in a while and wanted to login but i fogort my password. I tried to reset my password but i won't get an E-mail.

[fast tiger]

hotmail?

[agile stone]

yea

[fast tiger]

⬇️

[white steppe]

Many users are reporting issues with receiving two-factor authentication emails, unfortunately there is nothing that members of this server can do to help, please reach out to [e-mail] and try again later if you are experiencing this issue.

[agile stone]

I already texted the support and waiting for an anwser, so i tried my luck here

[fast tiger]

only thing to do now is having patience sadly

[agile stone]

dang, okay. Is using hotmail the issue or can it be something else?

[fast tiger]

gmail users expirience this issue too but not on that scale

u can´t register new acc with hotmail anymore for a while, so there might be an issue

[agile stone]

I see, thanks for your help

[lusty scaffold]

Hello team
I just bouth Tarkov: arena x7 battle skips, that means 70 lvls and I got only 30 in game
I had 15 already unlocked, total 45 now ...
Any idea ?

I tried to open a ticket and I get 403 error

[lyric falcon]

I hope for some clarification before the weekend starts 🥸

[fast tiger]

me too

[fast tiger]

https://www.escapefromtarkov.com/support/knowledge/448?utm_source=launcher&utm_medium=link_profile&utm_campaign=dropdown

U can also create a ticket through launcher

[lusty scaffold]

it redirects me to the website

[fast tiger]

check the link then, follow steps

[summer flax]

I cant log into the website.
Any info when 2FA mails are working again?

[fast tiger]

hotmail?

[summer flax]

yes my last mail from bsg was mid october so it did work.

[fast tiger]

⬇️

[white steppe]

Many users are reporting issues with receiving two-factor authentication emails, unfortunately there is nothing that members of this server can do to help, please reach out to [e-mail] and try again later if you are experiencing this issue.

[signal robin]

⬆️

[remote island]

Same issue using outlook did work in the pass

[glossy halo]

somebody got this to?

[restive copper]

oh i have the same

[remote island]

Is the 2fac fixed

[timid birch]

i got this last night because i forgot my password and tried to reset it idk what to do

[remote island]

Email bsg

[loud forge]

do i need to keep making tickets until i get my arena season 0 battlepass rewards in pve? its soo long and i made 2 tickets and still cant acess my items

[timid birch]

oh i did not like their gonna reply any time soon

[remote island]

There now in paris

[maiden charm]

Verification still broken?

[maiden charm]

Its pointless

[cunning thorn]

Same

[maiden charm]

They need to fucking acknowledge the problem and implement a fix, its not that hard

[unique kettle]

oh? Tell us how to fix it, then

[cosmic matrix]

in gods name, can someone help me with what to do about "unity error" that crashes the game? happens every other raid and it hurts a lot

i have a top of the line rig and everything up-to-date

[slim spruce]

see here for tips https://www.escapefromtarkov.com/support/knowledge/441

if you're on 16gb of ram you may need to add page file

[cosmic matrix]

thanks. i do have 64gigs ddr5 6000mhz memory. ill try those things out

[slim spruce]

64 tends to have more issues with memory leaks

[cosmic matrix]

well, fml then haha

[austere onyx]

Some news about 2fa??

[mint parcel]

Not yet, hold tight, keep praying 🙏 it has to get resolved sooner rather than later

[austere onyx]

I hope..

[formal tinsel]

Game releasing in 15 days but this mailing issue has been persisting for nearly 2 weeks, surely there is no reason to worry

[fast tiger]

when do the crashes occur?

Ah nevermind sesamy linked the best guide for it

[remote island]

Boi if i can link my account with steam

[lyric falcon]

Or just get a different 2fa option 😮

[remote island]

You have to log in and i cant

[lunar verge]

does anybody know why i cant buy the new headphones even though i unlocked them in the battlepass and have ref lvl 3 ive been waiting for over 24 hours

[alpine canyon]

Pve or pvp?

[lunar verge]

pvp

[alpine canyon]

Interesting

[lunar verge]

everything else i got from battlepass works but not the headphones for some reason

[alpine canyon]

That's weird

[lunar verge]

should i open a support ticket or something?

[alpine canyon]

I would recommend that, hopefully they'll be able to sort it

[lunar verge]

alr

theres not really an option for my problem

[alpine canyon]

Try making a bug report from the launcher

Might give better options

[lunar verge]

ok

[alpine canyon]

The support staff are usually quite quick with responses in bug reports

[lunar verge]

where even is it in the launcher

[alpine canyon]

Close your game

??br

[white steppe]

https://cdn.discordapp.com/attachments/523438319929917441/1357862181311615208/N50ll0g.png?ex=67f1bf33&is=67f06db3&hm=ea8a8942b7eea52effa8b85950c0cfed7ace61fc267342834a1660ab4334887b&

[lunar verge]

ahh ty

[lunar verge]

"profile synchronization" would be the correct one then right?

I don't know if "trader" would be a better one

[undone maple]

Still waiting for them to get back to me ive got the same issue with the battle pass only a few items show up from it on my Ref on pve, only the first page seems to be there for me. im lvl 47 on the battle pass. my issue is that i paid to skip because i dont like arena but wanted to cosmetic for my pmc. but im not getting what i paid for. 1.0 ready though :/

[alpine canyon]

If profile synchronisation means arena/tarkov link then that would be right

But not sure it is meaning that

[lunar verge]

I'm pretty sure it is so I did that one

[thin plank]

i have gotten an error 248 yesterday and today, cant log in to my launcher at all

[lost dirge]

Hello, I'm not receiving an email verification code after trying for a couple of days, sorry if this isn't the correct location to post but I believe it is. anyone got any fix for not getting their authorization code?

[alpine canyon]

??2fa

[white steppe]

Many users are reporting issues with receiving two-factor authentication emails, unfortunately there is nothing that members of this server can do to help, please reach out to [e-mail] and try again later if you are experiencing this issue.

[alpine canyon]

There's nothing anyone in the discord can do

Just email support and keep trying to get codes

[undone maple]

@lost dirge sadly ive had the same issue in the past, the only thing that worked for me was trying over and over. BSG really needs to iron out the most basic thing of having a compony like people getting the product they pay for or communication its really sad we are about to go into 1.0 and these are still issues they are gonna really get blow up when 10s of thousand of people join

[remote island]

are yall using outlook or hotmail becoz they dont send emails

try logging in with your in game name

i cant loging since 28

[dreamy monolith]

yo i did format my pc and clean installed windows 11 and tarkov doesnt run more than 60-80 fps and i get sometimes dropped fps down to 3 or 10 anyone know what it could be? i have geforce rtx 4070ti and cpu is amd ryzen 7 7800X3D, i used to get more than 120-140 fps easily with the same settings ingame

[lament frost]

how do you report people????

[alpine canyon]

#discord-mod-mail with evidence

[manic bane]

Update on my current situation with not receiving verfication emails for 2FA:
I am able to log into the Tarkov website using my secret question that I setup a while back. Upon doing so I was able to submit a ticket.
Ever since the new Arena update I was logged out of the launcher and can't log back in since I am not receiving emails to my hotmail/outlook email I used to register my account with back in 2020. I have whitelisted and applied all Tarkov email address to safe senders. I have uploaded a screenshot of what BSG replied with.
I want to add that I was able to "configure" a backup email using a Gmail email and upon doing so, I received the 2FA email instantly.
At this point I am hoping BSG can provide a temporary 2FA code for me to log into the launcher or allow me to change my email on my account to a gmail account.

[celest tendon]

I am also having this exact issue and i have been on support with Microsoft to try and receive the emails, but no luck. I dont know what to do with this, because BSG is not answering my email unfortunately.

i am afraid its looking more and more likely that i have lost my account.

[cedar sand]

To change your email you must enable mobile authentication app

[celest tendon]

yeah that is not possible unless you can actually get on your profile.

[cedar sand]

I wasn’t replying to you

[celest tendon]

which you cant until you receive the authentication email in the first place.

I know you werent, but it seems to me that this person is having the same issue as i am.

[cedar sand]

They aren’t, they are able to login to the website, they want to change their email, they can do so by enabling the authentication app

[rocky fractal]

how long bsg usually answer gmail? it been like 2-3 days

[surreal aspen]

a couple weeks

[celest tendon]

correct, but they cant get any further until they have said authetication email.

to get the 2fa via google authenticator

[manic bane]

If I add mobile authentication, I will be able to change my email address on the Tarkov website/Tarkov account?

[cedar sand]

Correct

[cedar sand]

You’re wrong

[manic bane]

Okay I am doing so now.

[celest tendon]

@manic bane i hope it works out for you! 😄

because i am fucked.
how did you get to the security questions?

[tawdry forge]

I was able to login in the forums and add the google aurh there. How to change my email/login into Profil center now?

It won’t accept the google fa code

[manic bane]

We are cooking!

[tawdry forge]

Whwre did you do it?????

[manic bane]

Profile Overview, you have to use Google Authincatior.

[tawdry forge]

In the forums?

[celest tendon]

yeah i did that too, i think that the "forum" profile is seperate from the actual profile

[surreal aspen]

forums is a different account iirc

[tawdry forge]

So you were able to login in the Profile/Account center? How did you get there

[alpine canyon]

Could you DM me your ign and support ticket number?

[lunar verge]

Alr 1 sec

[manic bane]

I used my “secret question” to be able to log into the website.

[haughty night]

is this gunna get fixed bro its been 2 days and no response

[cedar sand]

If you scroll down what does it say

[celest tendon]

where did that option pop up for you?

[haughty night]

error 248

[cedar sand]

Wait for support to respond

[rocky fractal]

i guess bsg have decided to purge secound hand account

[haughty night]

will it be before wipe?

[cedar sand]

I don't know I am not support

[cedar sand]

Account transfers are not allowed, users found to do that get banned.

[rocky fractal]

figure

[warm swift]

Hello, I just got on tarkov to today to find out that I have 37 000 instead of the millions I had prior. Im not sure how thats happened, or if its linked to a bug in the game. If anyone can help, that'd be great.

I think its linked to the dogtags tax error. Took all my money

[alpine canyon]

Well did you list a dogtag before you lost your money?

[warm swift]

Yes.

[alpine canyon]

Well that'll be it

[warm swift]

I've had it previous I believe, where Ive just lost all my money randomly.

[alpine canyon]

Nothing you can do about it now

[warm swift]

So i just lost all my money in my stash?

[alpine canyon]

Seems so

[warm swift]

Fantastic. Well thanks alot anyway. That sucks. Cant play rest of wipe i guess.

[alpine canyon]

Money is infinite with flea being open

Just flip traders

[warm swift]

I do but I had soooo much

[alpine canyon]

30 minute restocks

Ez mode

[warm swift]

True I guess.

[manic bane]

Yeah, I used my "secret question" method to be able to log onto the Tarkov website.

[remote island]

can you play again did you change your email??

[drowsy pelican]

Yea got the same acct suspension error, surprised it takes so long just to be emailed the reason

Gmail can get messages from their support right? Idk which services arent compatible with bsg support

[remote island]

man im getting sick off this 2fac option

[drowsy pelican]

I have mine enabled and I’m not even getting an option to use it

[tiny path]

I tried to have a quick look in the chat but haven't seen what i'm looking for. Are you guys using hotmail/outlook adress? Mine is hotmail and i don't recieve any email from them. I tried password recovery, 2 step factor, ID change. It's been a week now... I tried everyday

[olive lantern]

All we can do is email support and keep trying

But yes a lot of outlook users

[tiny path]

i emailed them with my gmail, opened a ticket but no sign from them. frustrating to think the game will "come out" in 2 weeks

[regal comet]

is the server dying ? because i have to wait a whole minute when i make an action with the trader

[drowsy pelican]

Yea the steam release is gonna force them to get their shit together

I hate EA but being able to get to a live chat with support in three minutes was amazing

[last nymph]

you think so? lol

[remote island]

I cant log in and using a outlook indeed

Its been 4 days now and still no response

Arc raiders is a good game to play

[slim spruce]

@cerulean kite No concern trolling

[cerulean kite]

Trolling ?? Why do you think that ? I work as an Information Security Specialist. Geo blocking happens a lot these days especially with the increased amount of Russian State driven Hacking Groups. So no I am not trolling. I work for a huge municipality in Europe and I deal with this stuff everyday. Might I remind you that MS Azure had a major outage last week ? If it was caused by an attack the chance is big that they enabled geo blocking.

[slim spruce]

[cerulean kite]

Its a shame you react the way you do. If you have inside information about the cause, which is effecting a lot of users. Just say so.

[slim spruce]

@cerulean kite Many have it working fine, some don't. It's not "geo blocking".

[junior wadi]

Typical response

[last nymph]

any idea how the geo lock will work with steam purchases?

[drowsy pelican]

I just wanna know if the dev team knows theres a current issue which is effecting some players

[cerulean kite]

You heard the mod its not geo blocking.

[last nymph]

i think me and you are talking about 2 different things mate the game is explicitly region locked to purchase region

[slim spruce]

That is not known yet. I would assume you'd have to have the same region on steam and on bsg.

[last nymph]

crazy LOL

[slim spruce]

Or Steam would be all EU region. No clue yet.

They have several faq pages up on the steam purchase info.

[cerulean kite]

Will Steam host the game servers ?

[manic bane]

I'm hoping I will be able to play again soon, currently waiting on pending email change.

[drowsy pelican]

I don’t believe steam can do that directly, they only offers the tools to host it yourself

[cerulean kite]

With 500k users who added EFT to their wishlist I am really curious how BSG will handle the load. With 20-40k users servers are wonky already.

[manic bane]

Hey guys, if you are having issues where you are not getting your 2FA email, it could be because you have a Hotmail/Outlook domain.
For some reason BSG has troubles emailing those emails. I would highly recommend changing your email on your Tarkov account on the site. Doing so requires turning on the Authincator app 2FA.

[cerulean kite]

In order to change it you need to login and in order to login you need to receive the code first right ?

[junior wadi]

It would be nice to be able to change it if I could get to where I could change it.

[manic bane]

I was lucky enough to have a "secret question" and as well had linked my Discord to my Tarkov account so I had two ways of logging in to the site. If you don't have that and are using a hotmail/outlook email. Best thing I can advise is emailing BSG support and asking them to switch your email or just requesting some sort of way to be able to log into your account on the website.

Best way to reach them is sending an email to [e-mail] and sending your email from a gmail domain.

[junior wadi]

Thank you. This was much help.

[amber ridge]

anyone know why or how i could fix my game constantly crashing only on scavs while loading in

[manic bane]

Do you delete your logs and clear cache in the launcher?

[quartz star]

every time I load a solo PMC raid on pve, the game crashes right after clicking start. I've tried clearing cache, reset pc, etc

[hushed rock]

does it crash when u tab out?