community-support

[hollow timber]

More like 165 fps

ENgland

[acoustic rain]

also my therapist isn't levelling up her spent cash stat for some reason...

[latent tapir]

is there anyway to escalate support tickets? I've been unable to sign in for months bc it says I need a code from a 2fa app which I've checked every app I've downloaded and don't have lmfao

Support asks me for the original purchase which I made in 2018 to a bank account I no longer have so I can't get it, and I've showed every upgrade and stash line and outfit purchase but they want the original lmao, I can provide my details to sing in username etc but not that one purchase

[tight shale]

u clearly havent played customs or reserve

[tight shale]

maybe 165 on labs

[tight shale]

probably why

NA is just having AWFUL problems

[vital orbit]

are battle state email not working right now? Im not recieving confirmation emails

even checked spam folder and junk

[shrewd igloo]

i came here to ask the same, I've requested 9 times today in the past 12 hours. I got one email and by the time I got it (probably 4 hours later) the code was obviously expired/invalid for whichever request it was

[shell lodge]

; (

[shrewd igloo]

Bums me out because I just built a new PC and was excited to try Tarkov maxed out

But...such is Tarkov and BSG things

[shell lodge]

unfornunate for me not to hit "remember" on the log-in

[hot dirge]

does anyone know how to fix the "waiting" download bug tried reinstalling the game after awhile and it just sits at 0 and waiting

[smoky gate]

anybody else having problem getting two-factor authorization code i cant log in

[honest cosmos]

Yep

[delicate otter]

yes i am i cant log in to my acc

[sturdy quartz]

yes

[dawn vapor]

Still not working?

[sturdy quartz]

i havent gotten a code, been at least an hour

[tiny parcel]

looks legit to me

[wooden seal]

I have a giftcard that I wanna use as payment on the website, it’s saying I can trade it in for cash on the website? How would I go about doing that?

[vast talon]

Is the EFT Forum dead? Last post in the English section is dated October 2024

[exotic ginkgo]

Cannot login due to Verification and Still no Email

[frank mulch]

https://gyazo.com/f3ed09280f47b75962aa545065058766

when i buy from flee

[sharp ingot]

I think this may be related to current server issues

[tame magnet]

In prestige 2 task
Do I have to kill PMC in lab?
Or it's fine to kill in any locations

[nova crystal]

The same, but with traders

[frank mulch]

game buggy for everyone rn

[west skiff]

wtf is going on with this game since yesterday

im gonna lose my shit

[nimble moon]

Lol fix game

[west skiff]

*fix serverfs

what

[nimble moon]

Maybe dont cheat

[west skiff]

why

did you get banned

[nimble moon]

Same Hardware ID

Slammed

[west skiff]

why did you get banned in first place i mean

you mean banned banned or just shadow banned?

damn

[nimble moon]

Sounds like a cheater to me boys

[west skiff]

did you already send a support ticket?

same hwere

no way even their fucking website broke lmao

thats bsg for ya

[maiden saffron]

EFT uses Battleye, not a custom anticheat

When I die or extract, the game just gets stuck for some reason

Yeah. Had to alt+f4 twice at this point

First the data center malfunctions and now this

Clearly whatever happened at the data center was not addressed correctly

[narrow oasis]

I cant even get to the login page on the website, is that a server issue or a me issue?

[west skiff]

the servers are fucked

[narrow oasis]

thx

[west skiff]

all of us are having the same issue

[narrow oasis]

Since the game logged me out on the launcher, does anyone know if that means they banned my acc too?

[maiden saffron]

Sucks cause I'm just trying to do questing on PvP after a bit of PvE

[maiden saffron]

Check the website if possible

I've been fine

Either that's a bigger glitch or you're not telling us something

Not accusing but something's up

[narrow oasis]

cant, server wont let me get to the login page atm

[maiden saffron]

Sounds about right

Using something that injects code into the game is definitely something the anticheat could detect but idk

[sullen knot]

Is just vpn google trans

[maiden saffron]

I don't use it personally so I can't say and BSG doesn't have an FAQ on whether or not it counts as something Battleye could flag

[maiden saffron]

I don't know what that's meant to mean but whatever

Maybe cause driver based is natively supported whereas lossless scaling is not and works externally

I'm just guessing

Open a ticket and see if BSG responds

[tawdry charm]

Sooo guys this mean i banned ?

[sullen knot]

Simply the connection quality of Chinese people playing this game extremely poor, so almost everyone needs to use a VPN

[west skiff]

no this means BSG needs to get their shit together

[sullen knot]

Belike exitlag

[maiden saffron]

There's another technical hiccup. Either the data center fucked up or something else fucked up

[maiden saffron]

VPNs don't help that much with connection quality but I don't work in network infrastructure so take that with a grain of salt

Don't need to but I just learned that the quest I completed didn't count

And BSG support as well

[tawdry charm]

okey im in

[west skiff]

i think the servers are back

i can atleast start the game now

[maiden saffron]

I had issues with not having a quest I completed count towards progression plus when I died in another raid, the game got stuck and when I had to alt f4, the insurance message didn't come through

[unique kettle]

This is not an endpoint that you're supposed to visit by hand

[maiden saffron]

Sometimes computers feel sentient

[maiden saffron]

So it's something you'd have to be a dev to access?

[west skiff]

excactly

[sullen knot]

can u guys get 2FA?

[maiden saffron]

[unique kettle]

basically; It is something the launcher itself accesses and the data is in a format the the launcher itself understands

[maiden saffron]

That explains why it's in a format we can't read without tools

[loud forge]

i still dont have acess to my arena battlepass rewards that i claimed before the pve integration , any update on that? its been a while now

[maiden saffron]

Open a ticket with BSG support

[loud forge]

did that , nothing happened

[maiden saffron]

Try again

[loud forge]

... aight

[maiden saffron]

I get responses when I do bug reports though it is a case of your mileage may vary

[past dust]

I have tried everything i still get dced around 20seconds into a raid on arena or base game idk what to do its not my internet or pc its not my specs its not a pagefile issue its not a driver issue and ive reinstalled the game at this point idk, anyone got any ideas ive contacted bsg to see if they can find the issue whether they get back to me idk

[exotic ginkgo]

IS anyone else having issues with Game Launcher , Got a new PC and installed the Launcher and Ask's me to Verify my account and i do not get an email

Been trying for a day now

[nova crystal]

Nikita said it!)
https://youtube.com/clip/UgkxFI0e09naCj1-mrZmvkTTL53BH4yzDUI5?si=f-ESfSpyb3OHETAl

[final cove]

im from croatia when i try to upgrade and iu put my credit card why currecncy change to chf?

it change from euro to chf

[slim spruce]

You need the EU version since it's in the EU.

[median pilot]

how do i limit the amount of people in vc

[fast tiger]

#lfg-info message

click on the react button to this message

after u created a channel

[spice island]

whens the tarkov release date again?

[maiden saffron]

November 15th

[chrome matrix]

why the shmellyante is the btr so buggy, went to depot, couldnt get out until he kicked me out

then i couldnt shoot or reload, had to do a restart so i dont get killed by the scavs

[meager crescent]

what should i upgrade so i dont want to die trying to run tarkov

ive put up with these specs for too long

game freezes, stutters, crashes, but ive held on

[hollow knoll]

hey chat, i just read Predator and i'm wondering, is there any place i can read Voice Behind and Master of the Night?? i've been searching for copies and i can't find literally anything except for BSG's defunct store links to them

[marsh tusk]

im ngl i like the new "softcore" changes. Its a good compromise between what we had pre inertia and post inertia. I would not mind if we kept the new weight differences inertia etc. since it makes fighting and looting much more enjoyable imo. The container changes as they are now are actually fine, like being able to keep ammo off of people you kill makes it much more rewarding. All the containers need is just to allow painkillers to go in there since there is no point of bringing a goldenstar into raid when you can just turn it into stims. Flea market with no restrictions seems fine to put into a normal wipe because if you lower the taxes, price of high gear and ammos will naturally rise keeping everything balanced id imagine.

[fast tiger]

??tc

[white steppe]

Don't forget to head on to the Tarkov Community website at https://tarkov.community/ and add your feedback! Devs and Reps regularly look through and answer player feedback there, and your input matters!

[fast tiger]

do you have 12 GB of RAM?

[cedar sand]

To be honest with you, all of it

[shrewd igloo]

Hell yeah, got verification email immediately today...tried 15 times to enter code but constantly told it was wrong, reset password, asks for verification code...no email

GG BSG 🙂

[meager crescent]

yes

[meager crescent]

aw man

[loud moss]

i mean ideally everything, but for now the best change you can make while being efficient is moving to am5, this means a new cpu, motherboard, and ddr5 ram and possibly a new power supply depending on what its rated for and if its a reliable model.

[cedar sand]

and if you are doing all that you might as well get a new GPU and all of a sudden you have a new PC in a dusty old case

[meager crescent]

should i just get a new pc at this point?

[cedar sand]

That is what we are basically telling you yes

Your GPU will be fine if you can't upgrade that

But moving to AM5 socket and an AMD X3D processor with some DDR5 RAM is your best and only actual worthwhile option

[meager crescent]

https://fi.pcpartpicker.com/list/vyVsrM#compatibility_notes
this other guy on another discord server said this is his pc

that runs tarkov well

[cedar sand]

Vanilla pretty much told you that already

[meager crescent]

okay

[loud moss]

what country are you in ?

[meager crescent]

uk

[loud moss]

https://uk.pcpartpicker.com/list/9jsBXR you could look at something like this in terms of a new system.

[meager crescent]

i would probably get a new case

[loud moss]

for your cpu you have options depending on how much you're willing to spend, r5 7600/x, 9600/x, a 7800x3d or a 9800x3d

[meager crescent]

i dont imagine the air flow is good in my current one

[loud moss]

thats entirely up to you. the gpu and power supply are there to just give you an idea of what id be looking for. i imagine your power supply is likely not great

[meager crescent]

how will it run tarkov?

[loud moss]

that depends on the cpu you would go with

[meager crescent]

how well

[meager crescent]

cheapest one?

dont know which one that is

[loud moss]

that would be a r5 7600, i play the game on a 5700x3d, 9060xt with 32 gigs of ram and my 5700x3d pulls slightly ahead of the 7600 when in raid so your performance would be slightly worse than mine

on maps like customs, woods, reserve, lighthouse, i sit at around 120-160+ depending on the area

streets im at 100-140, obviously a bit lower when using scopes

[meager crescent]

so a 5700x3d is kinda a middle point?

[loud moss]

theres no point considering getting a 5700x3d

its an am4 chip and already out of production, you'd be paying more for a 5700x3d now than you would be for a decent am5 chip

[meager crescent]

5800x3d?

is that an am5

[loud moss]

thats still on the am4 platform

[static python]

almost all servers timed out or showed 200+ ping on my server selection screen but i want to see what happens in the game and verify to this in-game, I played as a scav and i saw that my ping was 55-60. launcher server selection screen working incorrectly for me? Is there any way to fix this issue? if you help me, i will be happy and i appreciate.

[meager crescent]

so is a 9600x probably the best bet

[cedar sand]

You should get an X3D if you want to enjoy Tarkov

7800X3D or around that

Like a 7600X is going to be much better than what you're on now

But you're still leaving alot on the table by not getting like a 7600X3D

The extra $50-$100 is worth it in my opinion if you want to play the game alot

[meager crescent]

i only have 300 hours with my current specs

and what case should i get?

and what power supply

[cedar sand]

Whatever one you like

[meager crescent]

exact same just 7800X3D

[cedar sand]

This would run Tarkov very well

[meager crescent]

how much could i sell my current pc for?

id sell it in parts

[cedar sand]

Honestly I think the GPU is the only part you could realistically sell

The rest would just be take it to CeX for some money for lunch

[meager crescent]

okay 💀

wait so what is the best power supply

like how much do i need

[cedar sand]

I have this https://www.amazon.co.uk/EVGA-Super-NOVA-Power-Supply/dp/B00IKDETOC

Doesn't PC part picker tell you what is recommended wattage?

I don't think there is any reason to go above 850W, unless you plan to run like multiple GPUs in a single system

[meager crescent]

oh wait nvm, i already had a power supply in it

it is 850W

in the list

[cedar sand]

That system would likely reach 144FPS at 2560x1440 with proper settings and probably FSR on all maps

[meager crescent]

i would need a better monitor then

mine is only 60hz

[cedar sand]

You could squeeze more with things like AFMF if you were interested in frame generation

[meager crescent]

1920 x 1080

[cedar sand]

I mean I guess most people would say monitors are personal preference

But personally I think everyone should have 2K 144Hz minimum

1080p 60Hz vs. 2K 144Hz is like a different game

[meager crescent]

okay thank you

ill start working 😔

[loud moss]

if you want to keep it cheap, sure.

[cedar sand]

This is assuming you want like the best possible experience

You could get by with 1080p and keep your GPU and just start with new motherboard, ram and cpu

[loud moss]

as for how much you'll get out of your system, i wouldnt be expecting a cent more than 200 maybe 250 quid

[cedar sand]

and then upgrade your GPU and monitor at a later date

[meager crescent]

i cant deal with the endless crashing, stuttering and freezing anymore

300 hours of pure pain

[cedar sand]

You would get a very consistent 60FPS 1080p if you just got the CPU, RAM and motherboard

You wouldn't be worrying about anything if you only have 1080p 60Hz

Just get a 7600X and 32GB DDR5 and an AM5 motherboard

Then when you want to upgrade more get the GPU and monitor

[meager crescent]

i mean im going to use this pc for other things

would rather just get the stuff

[unique pagoda]

Hey I have a I9 14900k asus astral 5080 64gb @ 6000 and can’t seem to get my frames about 100 gpu uti is 35% cpu at 18% @1440p

[cedar sand]

If you can afford it then get what you have in PC part picker

That would run the game very well

[meager crescent]

okay thank you

[cedar sand]

Close to the best build for Tarkov, all you'd change is like a 9800X3D and 64GB RAM and that's like, the Tarkov PC

[clever mirage]

am i the only one having problems with the launcher???

[meager crescent]

64GB is fucking wild

[cedar sand]

Show your game settings

[cedar sand]

64 GB kits of DDR5 is the norm

[meager crescent]

jeez

[cedar sand]

I play on a 5800X3D, RX 7800 XT and 32GB DDR4 3666Mhz, I am able to get around 100 FPS on all locations at 3440x1440 with FSR in-game

I will upgrade probably after Christmas to AM5

[meager crescent]

how much should i be paying for a 144Hz monitor?

or just some recommendations?

[loud moss]

you could get some cheap 1440p 27 inch 144-165hz panel for about 150-200, maybe a bit less

[cedar sand]

The better panels can be around £500+, but you can get some of the better cheap oens for £200/£300

[loud moss]

theres an abundance of cheap panels that do the job

[cedar sand]

https://www.amazon.co.uk/dp/B0CNRPGQBG

These ones are good and you can pick different panel types

[unique pagoda]

Running standard high settings with clouds on low

[meager crescent]

okay so is 27 inch probably the best

[loud moss]

if you want to benefit the most from a new 1440p display id stick to 24-27 inch

[cedar sand]

I have a 34" 21:9 3440x1440 165Hz curved IPS as my main monitor and then my old shitty 1080p 144Hz monitor above it

I would NOT recommend that

[meager crescent]

?

[cedar sand]

Odyssey is fine bit overpriced for the panel you get though

Like it's the same monitor as alot of other 27" VA 144Hz you will find but you're paying for Samsung and the on screen display

[unique pagoda]

Asus vg27aq ain’t bad but the screen is glossy rather then matte

[meager crescent]

which one would be better

[static python]

have any help for this ?#community-support message

[cedar sand]

The one on the right and it even has a monitor in there and the other doesn't

Don't get a 5070 it's truly a scam

almost £200 more than the 9060 XT and it's not even as good

[meager crescent]

okay thanks

[neat timber]

guy what is wrong with my launcher?

[hallow kite]

For some reason while playing arena my character runs automaticly sometimes.. is this also happening with you guys ?
Example: I'm stafing left and right and out of blue I start sprinting forward.

[dim citrus]

its been happening to me too

he either doesnt run

or runs randomly

[hallow kite]

fuck.. I almost bought a new keyboard.

[alpine canyon]

try going into the launcher settings for arena and changing the temp folder location to a new folder

[dim citrus]

at first before i noticed the auto running i thought it was a me problem too

[neat timber]

still same bug

[alpine canyon]

you do have to wait a bit for it to start downloading, it was for the error above

[serene parcel]

I have waited my 2FA mail 1 whole day but still no mail. Any fix??

[neat timber]

alr so it downloaded but now i am wondering why is it hitting 1mb/s?

my internet is cabled of doing more than that

[alpine canyon]

a lot of times the bsg launcher throttles your download speed

[neat timber]

what can i do to fix this issue?

[alpine canyon]

unfortunately i do not know

[jolly obsidian]

im apparently banned from flea? im only lvl 14 lol

[alpine canyon]

just happens sometimes, wait 5-10 mins

[jolly obsidian]

gotchuuu, bc i cant turn in quest stuff rn.. thanks

[oak mountain]

What do you do when you fail the bot test when trying to buy 4 MP5s for you’re colt circle and then get error 214?

[alpine canyon]

wait for 5-10 mins

[oak mountain]

Thanks, I don’t know how I failed it

[sharp ingot]

Happens to the best of us

[hot elbow]

anyone give me some pc advice

pls

[lusty copper]

don't use mac

[sharp ingot]

Yea what do you need?

[hot elbow]

So i currently have a 5800x3d and a 6600xt with 32gb ram would a new gpu be better or cpu?

main goal is 60 fps on streets while using scopes as i know that tanks frames

[maiden saffron]

I work with Nvidia cards since I do 3D rendering as well as gaming and I'm not sure if AMD Radeon cards would suit my needs

If all I did was gaming, AMD would fit my needs perfectly but I do more than that so I love wasting money

[sharp ingot]

What resolution do you play at?

[maiden saffron]

Tarky is more CPU heavy since it does a lot of calculations with enemies and other things

[sharp ingot]

Yes but his cpu is the best am4 cpu for tarkov that exists

[maiden saffron]

The scopes rely on PIP (picture in picture) rendering which is the reason behind them tanking frames. Not a problem if you have a high framerate but at lower framerates, it becomes an issue quickly

[maiden saffron]

Ah alright

[obsidian hearth]

Help 405 backend crash after every raid done most things even reset

[sharp ingot]

Yes I’m gonna be honest. You should probably either upgrade your ram to 64 for the extra stability or start saving up to upgrade to am5 if you want the extra performance. But it’ll be expensive because in order to get a better cpu than you have rn, it will cost a lot to upgrade your system accordingly

[maiden saffron]

New AMD socket means new motherboard and potentially new RAM as well

[sharp ingot]

Yea he’d need both

[maiden saffron]

100%

[sharp ingot]

The issue with having the best cpu on am4 is that to make it worth it to upgrade to am5, he’s gonna need to spend a lot of money

[cedar sand]

The best upgrade is AM5 X3D, that’d also mean new motherboard and RAM

[maiden saffron]

AM5 would have the better X3D cache which seems to work wonders on the game

[sharp ingot]

Yea. Sad

I see a lot of people lately with really nice am4 systems and they want some magical upgrade to make things better and it’s sad because the solution is pretty much to upgrade everything lol

Though I suppose it’s also an option to sell your whole pc to start building a new one

[maiden saffron]

Probably what I might do in order to get the new parts I desperately want for the new system, even if I bankrupt myself again

[cedar sand]

If that’s the case you’re getting a 5090 anyway, just write it off with taxes

[maiden saffron]

Agreed. Exactly why I got a 3090 a couple years back. I might do the tax write off thing when I get the 5090

[quartz coyote]

any idea what to check I am not recieveing my two factor authorization email?

[cedar sand]

There is a pinned message, the only solution that is effective is just trying again later

[quartz coyote]

missed it and stil cant find it thank you.

[hazy tree]

Does anybody know i play pve and want to do ref quest but when i log in in arena i need to make a new acc and wins dont count for ref quest ? but i can transfer something from arena to eft PVe

[hot elbow]

So would a gpu make no difference at all?

[maiden saffron]

Maybe a slight difference but not big enough to matter

You might get lucky but I'm not sure

[lusty copper]

it's bugged

making a new account on arena is normal but sometimes the wins don't correctly transfer over from arena to eft, think it's known by the devs but either way the only thing you can do is win more until it finally works

[hazy tree]

i win over 5 games and never work

[fast tiger]

did you logged into eft after each win?

[hazy tree]

yep

i close arena and open eft

[fast tiger]

try another method that helped in the past
transfer 1 gp coin to arena, then back to eft

[hazy tree]

how i can transfer from eft gp coins to arena or you mean from arena to eft

[fast tiger]

oh right, pve!

[fast tiger]

Go to ref: services

[fallen python]

I just reset my PVE account on the official website, but now I'm unable to play normally. When I enter the game, an error message pops up “Collection was modified; enumeration operation
may not execute.”How can I solve this problem? Does anyone know how to deal with this situation?

[light pelican]

Really wish my account would be looked at, I can't login on my pc on any account. constant error 213 "error connecing to auth server" Its been nearly 2 days and can't even bring up the launcher or sign into browser on any account. User: oARX

[fallen python]

TuT

[hazy tree]

I TEST it again a win and make the thing you write and dont work

[fast tiger]

https://www.escapefromtarkov.com/support/4

[light pelican]

The timer just resets for me and continues to give the error even after trying a successful log-in. It would seem at this point, I definitely need support to look at my account because I can't log-in regardless of what I do.

I've tried resetting password to be sure it was correct, that still caused the timer.

I kept trying to log-in when servers were down and this is what happened.

[fast tiger]

website login or just launcher?

[light pelican]

both

can't even access ANY account

error 213

seems to be ip focused

[fast tiger]

write en email to support

??support

[white steppe]

[e-mail]

[light pelican]

I did. Thank you for at least responding. Truly appreciate the help.

Just got to wait on support, they've been great with me up until this point. I just wish I wouldn't have tried logging in continuously when servers went down

[versed thicket]

Is there a way to complete the survivalist path - zhichik? I've done it 4 times, drank milk/mayo, dehydrated for more than 5 minutes, drank, killed, extracted and its still not done.

[maiden saffron]

Never had that happen before. Try it again

[versed thicket]

Just did it for the 5th time, 6 minutes dehydrated, drank, we had already killed scavs, and extracted, still not done. Task is just glitched for me lol.

[maiden saffron]

Ok. Might wanna submit a bug report

[keen willow]

has ANYONE... ANYONE found anything that helps with shitty fps... i used to get 100 fps on the game 3 wipes ago now its so shi on all low settings 30 fps

like literally any pc setting or soemthing that helps (not game setting already tried everything on the game)

[maiden saffron]

What's your system specs?

[cursive kraken]

how do we contact community mods? lol

[maiden saffron]

Now that's the hard question that needs answering

[covert sail]

how do if fix stuck on loading screen

[cursive kraken]

can we get a mod on chit chat 1

lol

[unique kettle]

#discord-mod-mail

if it's about something from a voicechat, get a recording

[forest eagle]

generator brokn

[cinder vortex]

That happened to my friend he bought 8 fuel before he notice it was a bug you have to take fuel out put it back in and turn the generator on from the left side tab buttons

[forest eagle]

'preciate it twin

[icy patio]

help I have 400 ping and its stuck on awaiting session start and on my own servers could someone help

[fast fossil]

has anyone experienced similar thing?

that half-transparent grid behind the left meat

[lone quarry]

Hey! I havent played tarkov in last 6-8 months! Today when I tried to login, It says that Email not found, Even though I am sure the email is correct as well as the password! I never requested any email change or anything!

[cedar sand]

Sounds like you were hacked

[lone quarry]

Still I guess it is impossible to change the email of accounts right?

[cedar sand]

No lol

https://www.escapefromtarkov.com/support/knowledge/521

[lone quarry]

Oh! Okay! And is there a way to recover the account?

[nova crystal]

What Da HELLL!

whats wrong with the speed? Warcraft and BF6 downloading faster than solo DL speed of Tarkov!

[steady helm]

Umm, for some reason im getting bombarded with error 214 - and I got banned from the flea market???

I cant even open traders

[main forge]

Are web servers down, trying to login and it wont sent me my auth codes?

[inland anchor]

did you fail the bot test?

[unique kettle]

wait 10-15 minutes, you will be able to access the traders again. You probably accidentally dismissed a captcha

[pallid marsh]

what to do?

[gritty lily]

I did the task but not matter what i do it wont show complete

[cedar sand]

Play one match then open EFT and then return to Arena

[gritty lily]

it still does not work

[cedar sand]

Unlucky, open a bug report then

[gritty lily]

k

[gritty lily]

just one more question sorry but uh where would i do that?

[cedar sand]

In your game launcher next to the play button

[gritty lily]

thank you

[chrome gate]

I'm locked out of my account!!! SOMEONE HELP ME!!!!

[cedar sand]

??support

[white steppe]

[e-mail]

[keen willow]

2070 super ryzen5 3600x 16 gb ram

[vernal wasp]

How long does it usually take for bought skins for my usec to appear ingame? bought it arround an hour 30 ago but havent recieved it yet

[light pelican]

`I realize it seems to be rare that support works weekends because most ticket timeframes are in business days. But what does it mean when a ticket on the browser is "processing" when it previously said submitted. Does that mean someone has looked at the ticket at least?

Also noticed a big maintenance tomorrow on BSG account center was just announced. Should this resolve most account lock issues, etc.?

[chrome gate]

I emailed them last night, just didn’t know if anyone here is able to respond to the request :/

[cedar sand]

Other players are not able to help you recover your own account

[light pelican]

A lot of people are under the assumption that the support tab can be seen by actual BSG support staff. While there are employees in the discord, to my knowledge nobody in the discord is actually BSG support.

And like I said Jay, Huge account maintenance was just announced for 3 am est tonight so that could resolve your issue.

[chrome gate]

I appreciate it. I figured there would be an incredibly low probability of my issue being resolved, but hey worth the shot.

It’s interesting because after all this time in game it’s like the account doesn’t exist. Hopefully maintenance resolves it!

[cedar sand]

The accounts exists, the email was clearly changed by the hijacker

[chrome gate]

Then you will have one more Timmy to loot 😄

[cedar sand]

You must wait for supports response

[light pelican]

Thats weird. But I have a friend going through that exact same process. He actually got the account back and gave them a new email to attach to the account. He should be getting it back this week.

Literally stolen from him and support got it back within a week. They banned the account and reached out to both parties, my friend provided screenshots of everything

so just be ready to have the receipt and original email ready

Here's an example of the email chain if you're interested. Took just about 9 days actually. but for an entire account stolen, not too bad considering other support I've worked with.

[indigo swallow]

When I play Tarkov sometimes my whole internet gets cut off. Router shows green light but there is no internet until I close Tarkov and wait a few minutes. Happens during raid or in menus and is highly unpredictable. I have no ping never. Does anybody know anything about this?

[chrome gate]

I really appreciate this. It’s good to know this is likely going to take a week or two. Luckily I have copies of the original and upgrade transactions still so that’s a good thing! I guess I’ll go back 4 years to get a copy from my bank as well just to be ready

[indigo swallow]

Oh and a quick note, started happening when defective wall appeared in my hideout. Every interaction I have with it is also needs me to restart the game for it to actually mop or destroy it.

[keen willow]

u emailed em about fps issue?

[chrome gate]

Nah, I have an account issue where it says my email doesn't exist

[fast tiger]

https://www.escapefromtarkov.com/support/knowledge/500

[fast tiger]

something wrong with ur internet

[wet cairn]

is customs and shoreline sound completely bugged? Everything sounds so crazilly muffled. me and my whole squad hear like this. cant even hear footsteps right next to you.

[marsh basin]

I still have not gotten any support from BSG support and I can’t even play or get into my account and I know there is an account registered to my email

[slim spruce]

The no verification email problem comes and goes, please wait and try again.

There are some tips in the pins. The second one.

[gaunt night]

hi, how can i heal my character?

[lusty copper]

purchase medkits from therapist and heal yourself in your stash

[gaunt night]

idk why but i am getting a weird error after i finish a raid and my game crashes

[lusty copper]

or when a raid ends you can be shown the post-raid screen where you can pay therapist to heal you 100%

[fossil wharf]

please help

[gaunt night]

can i do that without entering on a raid?

[lusty copper]

no sadly you can only do it after a raid ends

[gaunt night]

😭

[lusty copper]

your character heals over time in the stash but its pretty slow

best you can do rn is buy medkits and heal manually

[slim spruce]

the rest of the error?

[fossil wharf]

yes

[gaunt night]

thats bad because i am returning to play the game again and i have my 20 free healings

[slim spruce]

i meant show it

[gaunt night]

anyways thanks : D

[fossil wharf]

That's all I get when I open the louncher and it doesn't let me play.

[slim spruce]

scroll down

[slim spruce]

reboot your pc and router/modem and try again

verify game files and reinstall launcher and clear launcher cache

[median jetty]

my game will randomly freeze in raid, not in the menu and will crash and I have to reload and it happens very often, I tried turning off overlay, fixing integrity and reinstalling the game.

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/441

and make sure you disable any overclocking

[wooden seal]

Can I kill my teammate for a kill quest like sbih?

[lusty copper]

no it will not count

[vast talon]

One would think that "Official Discord server for X" involves actual staff from the company...
I just had to contact Ubisoft support to remove my 2FA and support was present to help in their official Discord.

[cedar sand]

There are staff here, just not support team members, those can be contacted via email

[vast talon]

Right. Because if there were support staff here, they would need to actually fix people's issues. Why would any company want to do that for their customers, right?

[eternal flower]

is there any xp multiplier when you transit? So if I made like 2 transits I could have 1.5-2x more xp?

[vast talon]

No. You get a chance to send items to stash though.

[eternal flower]

It could be hidden like scav rep bonus, that why I'm asking some people with competence or maybe staff

[vast talon]

It's not documented on the wiki. Neither under Transit nor under Character Skills.

[cedar sand]

They do help, via the support email

[vernal wasp]

How long does it usually take for bought skins for my usec to appear ingame? bought it arround an 12 hours ago but havent recieved it yet

[vast talon]

If we keep repeating it over and over for years, maybe it will be true at some point... 🤞

But a quick Google/Reddit search clearly shows I am not the only one struggling getting my problem addressed by BSG support...

It's been a week already. I recovered accounts for all my other services.

[fast tiger]

from expirience account recovery can take up to a month to resolve

[vast talon]

Jesus...

I already provided the Xsolla/Paypal original statements, and I have access to the original emails + email account; which is considered best case scenario...

[fast tiger]

when?

[vast talon]

A week ago

[fast tiger]

and i said it can take a month to resolve it

just be patient

[dusty shore]

Can anyone help me? I'm trying to login to my Battlestate account to link go steam but it won't send an email for two factor. So I can't login. What should I do?

[fast tiger]

#community-support message

[dusty shore]

Ty

[vast talon]

Do you happen to know whether the password reset process allows for choosing the 2FA method?
I currently have Google Auth as primary (lost the codes) and email as backup (I have access to verified email, plus recovery codes) but the login page doesn't allow to switch between the two.

[fast tiger]

whenever people had the same issue in the past in this channel
only support could resolve, as i remember

[vast talon]

Thanks for the help. I'll continue sending my bank statements to BSG support agents until they stop copy-pasting a generic unrelated response.

[fast tiger]

if you want to give feedback, this is the way

??tc

[white steppe]

Don't forget to head on to the Tarkov Community website at https://tarkov.community/ and add your feedback! Devs and Reps regularly look through and answer player feedback there, and your input matters!

[vast talon]

Is forum[.]escapefromtarkov.com dead? I can't find posts from 2025 in the English channels and it doesn't allow me to post. But there's no announcement/sticky.

[fast tiger]

in order to post u have to be logged in i think?

on the website

many game forums died down with popularity of discord i feel

[vast talon]

I am logged in.

Yeah... but as you mentioned, BSG support is not officially on Discord either. If someone is conspiracy theorist they could think it's done on purpose to push people to buy a new account instead of fixing the existing one...

[slim spruce]

forums are no longer used

[vast talon]

Thanks for the info

[slim spruce]

to remove the authenticator you must email support and provide proof of ownership like card or bank records of purchase

[vast talon]

I did that. A week ago. With 2 different agents in the same thread. I provided Xsolla and Paypal statements of purchases (2 upgrades, 1 gift) through my single account, using the email associated with my account. They say that's not enough.

[slim spruce]

if those are located in your email support can't use those since a hijacker could have your emails

[vast talon]

I'm not sure I understand what you mean.
I downloaded the statements.pdf from Paypal and from Xsolla. These are the ones I provided to support and they say that's not enough.

[vast talon]

Then BSG should remove all email communications then if they are not considered trustworthy. What is this reasoning?

How does BSG think that all other online services work? And why does my bank, stocks broker, consider emails trustworthy but this one video game company doesn't, if not for nefarious reasons?

[slim spruce]

They must have their reasons. I am not sure.

The most common ways of hijacking include the hijacker taking control of the user's email. They could be trying to remove the authenticator.

[vast talon]

Ok. In that case they should offer means of verification through other channels. Other companies use Discord, in-game, security questions, ID verification (not supporting that).

[slim spruce]

What I meant was that the inbox emails can't be used to prove you're the owner. The pdfs from paypal should be what they want.

[vast talon]

Yes. I agree with you. Unfortunately I've done that. And I'm told "that's not enough". Finding excuses not to help. That's why I'm so salty.

[slim spruce]

was the paypal attached to a card?

[vast talon]

I think so (at work right now, can't check). This was in 2021. The card has since expired. The bank even ceased operations in 2022.

[slim spruce]

They would need that statement. Saying your bank is closed may set their suspicions high though.

[vast talon]

Ok. But that's life. People move countries, change banks, change phones. How do you think literally every other online platform handle that?

[slim spruce]

BSG is very picky with proof of account ownership. I don't think they like paypal pdfs that don't include things like the xsolla order number and card number ending.

Their proof tends to require a lot though unfortunately.

The bank info attached to the paypal would be enough.

[cold kiln]

yo iv been trying to get help with crashes and this guy insist i join this ticket server. anyone know if its offical or some hacker server

[slim spruce]

paypal only depends

[slim spruce]

thanks i'll get him

[slim spruce]

full discord name?

[cold kiln]

sessamy is it some hacker

[slim spruce]

yes

it's a scam

[alpine canyon]

smart man confirming this with us

[cold kiln]

fuck i joined it but left instantly

[slim spruce]

what is his full discord name?

[cold kiln]

is my account fucked

[slim spruce]

no

[cold kiln]

kenneth_23930

[slim spruce]

he's not in our server

[cold kiln]

its some lfg server but just to make sure, no one can get into my account just by joining that server?

[slim spruce]

no they want you to put in info or accept a discord permissions thing

[cold kiln]

ok ok, i have like ss of our convo and he was being real pushy for me to do a ticket

[alpine canyon]

theres nothing we can do in here if it wasnt in the server

[cold kiln]

def a scam now that i look at it

@alpine canyon cheers bro i hope my accounts not breached lol but appreciate it man

[alpine canyon]

it wont be breached, dw

but be careful as we cant do anything about stuff outside the server

[cold kiln]

yeah, i thought id check in here. he contacted me through a tarkov lfg server cos i was asking about crash fixxes

[alpine canyon]

yeah i would advise just sticking to this discord server for LFG and tech support like t hat

[cold kiln]

yeah cheers

[desert plover]

is there any information about BattlePass 0 items missing in PvE being fixed?

[wraith prawn]

2 funny indicators;

1 - Love the server's custom link. Both improper english, and it's not even oriented around anything. Definitely a catch-all net, rather than something dedicated it tries to portray to you as "official."
2 - Literally only bots or scammers running some script ever ping / @ you in a DM

[glad comet]

is there a way to bind walk+sprint into my z key

[fast tiger]

why

[glad comet]

i like it that way

[fast tiger]

did you try to do it in controls? what difficulties did you encounter?

[glad comet]

i cant assign the same key into 2 actions

it just removes the other one

[fast tiger]

how do you imagine it to be?

[glad comet]

like walk action on z key

and sprint action on z key too

[fast tiger]

do you want to hold Z for any of those actions?

[glad comet]

yeah i want to hold z for both of those actions

[fast tiger]

is there any other game, that works that way?

[glad comet]

whats up with the unrelevant questions

yeah works on cs and rust

[fast tiger]

trying to figure out what you want to do

[glad comet]

i want to run with z key

[fast tiger]

put sprint on Z then

put it continuous

on continuous

You let go, u walk

[glad comet]

ill try that thanks

doesnt work like that

[fast tiger]

it tried it in practice mode rn and it worked

care to go to voice chat, stream your game and show me?

[glad comet]

u still need to hold w for running

[ashen citrus]

OK i am sick of your stupid ass support... My account was stolen > i proved it was mine > they told me the account was banned when was stolen > they said they cannot unban it > ok good, i wanna buy the game again but is the ban a hardware one > then im asking if the account recieved HWID ban and since it was my account do they have a log of my hardware and if so IS MY HARDWARE BANNED > respond > Unfortunately, we are unable to provide any further details. How am i suppose to know if i buy the game i can play it? F IDIOTS

[fast tiger]

this is a community support channels, we are players like u

[ashen citrus]

People be aware, if anything hapens to your account, do not expect help from the support, they will only waste your time and make you hate them.

[ashen citrus]

I am sharing my experiance with the support and i think all of you should know what is happening when its wrong.

[slim spruce]

That type of info is not shareable.

They don't really tell cheaters if their accounts got their hardware banned or not, they just find out.

[ashen citrus]

OK, guess im done with Tarky. Getting flagged as a cheater and never used one in 30 years

[loud moss]

your account is your responsibility

[hazy tree]

how fast is the tarkov support ?

[slim spruce]

a couple days

[hazy tree]

ohman

[keen willow]

do we know if there will be a big patch for FPS optimization/optimization in general when the game comes out??? or is it literally just gon be new content

[loud moss]

[meager crescent]

be thankful for what you have

[tough wave]

my account is blocked from login until Arena season 1, but i havent finished the s0 battlepass. am i cooked or can i appeal this.

not sure what the cause is

[slim spruce]

229 permanent?

[tough wave]

229 but for 1 day 17 hours

[hybrid birch]

Having an issue where my weapon light toggles arent toggles, they are on as long as i hold the button

[frigid lintel]

Does anyone how to play tarkov my game keeps crashing every single time i load into a match

[fast tiger]

what are your pc specs?

[frigid lintel]

Low for this game apparently

[fast tiger]

just tell 🙂

[frigid lintel]

How ya do that for specs

[fast tiger]

just google

[frigid lintel]

Processor AMD Ryzen 5 3500 6-Core Processor, 3593 Mhz, 6 Core(s), 6 Logical Processor(s)
This?

@fast tiger

[fast tiger]

yeah

how much ram?

[frigid lintel]

I still dont know if its cuz i got games loaded up thats causing it

16.0B

16.0GB

[fast tiger]

thats a bit to low for tarkov
you could increase pagefile
click following link, follow steps:

??pagefile

[white steppe]

#community-support message

[frigid lintel]

Yea i figured as much

It ran good for one game

is pagefile through task manager

[fast tiger]

☝️

[frozen tusk]

so my eft keeps saying repair then get stuck at zero and i have done everything like everything and it wont work i delete every file redownloaded the game like 3 times now even the launcher its self same dang thing why is that can anyone help???? im about ready to delete it all and quit playing the game for good its starting to piss me off

[cold kiln]

yeah thats fair, i just thought he was getting my attention, i lowk never use disc unless i talk to my mates in gv

[delicate ravine]

huge?

[verbal tartan]

#screenshots

[light dune]

Is using Rivatuner to change my laptop monitors brightness and contrast bannable? I know I've heard people change their monitors settings via nvidia control panel but wasn't sure if this was different?

[wooden seal]

What’s a estimate on how long it would take to get ref lvl 3 in arena?

If your semi good at pvp

[dusty shore]

I need some advice. I unfortunately live in the middle east temporarily and my wifi isn't very good. I have ok ping tho at 130 ish and it's pretty consistent. Doesn't jump around a ton. However I have this constant rubber banding throughout my raids. Unplayable. I see a %20 in red right under my ping on the upper right. Id never seen that in the us and feel like that's the issue but idk what it is or how to solve it.

I'm getting bad packet loss essentially

[vivid briar]

my acc got hacked bruh...

[alpine canyon]

??support

[white steppe]

[e-mail]

[alpine canyon]

email them

[vivid briar]

k

[lavish crow]

Hello ! i'm having an issue with the quest Network Provider Part 1, i have all the requirements told by the wiki https://escapefromtarkov.fandom.com/wiki/Network_Provider_-_Part_1 but the quest doesn't show up, i'm wondering if someone knows if it's because of an update which added a quest to the requirements and it hasn't been modified on the wiki yet or anything
Any help would be appriciated 🙏

[unique kettle]

Have you restarted your game yet? Whenever you think you should receive a quest and you don't, it's a good idea to do that

If you are playing PvE, try running on online raid (on bsg servers)

[lavish crow]

i've finished the last quest needed 6 days ago

[unique kettle]

ou

[lavish crow]

i've done like a dozen of raids since

soo i think the wiki isn't up to date that's my theory

[unique kettle]

and you also have enough reputation with Fence, right?

[lavish crow]

4.65

[unique kettle]

mmmmmm, that's rather unlikely

I and many other people have finished the quest this wipe already, and I don't see a single reason why the requirements for it would suddenly change towards the end of the wipe

[lavish crow]

alr so maybe it's a bug ?

[vivid briar]

when support team will answer on my mail??

[unique kettle]

in the span of days or low weeks

[vivid briar]

oh, okay... The hacker btw said me that i'ma should give up and my acc will be banned in 2 days for cheating 😔

So what am I supposed to do now??
Like, uh.. Will I be able to appeal later to restore my account?
Otherwise, it's just money wasted...

[unique kettle]

what to do now? Set up 2fa on your other accounts, change passwords to your email, make sure you don't reuse paswords, so that anything like this doesn't happen again

[vivid briar]

arleady

so.. what will be with my acc?? It's fr will be banned perm?

[slim spruce]

If your account is banned for cheating it won't be unbanned.

[vivid briar]

hell..

[uneven tulip]

I just got a new pc and can't access to my eft account because outlook locked me out, I can't access my email, what do I need to do?

[slim spruce]

define locked out

[uneven tulip]

I ask for a code for my email pass reset and it just says can't do that right now.

[slim spruce]

contact outlook support

[uneven tulip]

They dont give a fuck it seems.

Like im logged in to bsg website and launcher on my other pc here.

[vivid briar]

All I'm hoping for right now is a quick response from support. In theory, after account recovery, I can reset all the data as if the cheats never existed, right..?

[slim spruce]

no

it can be banned very later for 1 second of cheating

[vivid briar]

this is really bad

[uneven tulip]

Would a support mail to bsg potentially fix things? Like I can provide any proof of ownership.

[slim spruce]

it would be best to contact outlook support first

Otherwise you can email support to change your email

??support

[white steppe]

[e-mail]

[slim spruce]

high amount of proof is required

[uneven tulip]

I mean im literally logged into the account from my other pc here, the bsg account also linked to my steam account and etc.

I will try it, thanks.

[vivid briar]

And as I understand it, I won't be able to get a refund for the game either?

[cedar sand]

You are banned in-game?

[alpine canyon]

🇫

[slim spruce]

no

[vivid briar]

bruh'

wellp gg

[hybrid birch]

Never got an answer on this^

[spiral rampart]

Show us that you actually completed all the quests.

The wiki is entirely up to date, so throw that "theory" out of the window.

[stark gale]

When the release comes and if there are gonne be new dlcs do u get them for free if u have unheard package

[spiral rampart]

The Unheard edition includes the "Season Pass" which covers all DLCs, as noted on the store apge

[warm arch]

whenever i try to install the game, i get an error saying its missing a file after verifying integrity, i think it says like checksum, is this a known problem?

nvm i found something in the pins of this channel

[teal spear]

why why why

[potent lotus]

What happened?

[alpine canyon]

oh

[alpine canyon]

this yours?

[teal spear]

yes

[weary raven]

hi

my account is hacked he is change email or passsword but i have old email and password can you back my account

[cedar sand]

Stop asking this in multiple channels when you have already been answered

214 means the captcha was not completed

[weary raven]

ok he say support can help you

[alpine canyon]

??support

[white steppe]

[e-mail]

[alpine canyon]

email

[cedar sand]

https://i.vgy.me/7THYTB.png

[weary raven]

sorry i dont see

[paper tree]

hey

i failed the test where you have to select items and this is the first time i failed and it was because i am extremely tired and was going to craft before bed then it popped up and now I'm banned from flea and traders, is it temporary or is it permanent

[alpine canyon]

temp

just wait 5-10 mins

[paper tree]

ok thanks it had me worried

[paper wadi]

hi ive just bought and downloaded tarkov for the first time, however whenver i try to load into any raid i always crash before loading in, any help please?

[cedar sand]

What are your system specs?

[paper wadi]

16 gb ddr4 3600, rtx 2600. nvme ssd, ryzen 5 3600

[cedar sand]

??pagefile

[white steppe]

#community-support message

[cedar sand]

Follow this guide and make sure your texture quality isn't on high and you should be fine

[paper wadi]

cool thanks 👍

[spare finch]

hey i got banned from traders/flea market for buying too many splints? lol can someone tell me how to go about this? never had this happen before.

[alpine canyon]

wait

[last gust]

me too

i wanted to reach lvl 2 ragman so i bought a lot of stuff and then some popup came so i hit esc and then now i cant open traders tap nor can open flea market

[unique kettle]

wait about 10 minuts, the ban will expire

[last gust]

ok thx

[last gust]

I found out how to check how long

[unique kettle]

oooo, how?

[last gust]

Stash -> right click any item -> hover over "add offer"

[unique kettle]

cool, good to know

[paper tree]

thanks that helps a lot

[last gust]

np

[warm arch]

i tried the fix the pinned message said and it didnt work

[sturdy ledge]

hey im having that same thing happint to me

[fast tiger]

then u know what to do

[sturdy ledge]

when will they text back

[fast tiger]

can take up to a week

be patient

seen it being resolved in 3-4 weeks

[sturdy ledge]

you think you can help if i did it worng?

just allover the place thats all

[fast tiger]

we are all players like urself
i can´t help you except just to tell you to write an email to support

[potent lotus]

is anyone else having problems with Battle Eye?

I keep getting the "generic error" even after uninstalling and installing both the game and Battle Eye

[polar quail]

I'm having an issue with getting a Verification code for the last 5 days. I reached out to support but still waiting on a reply.

[sturdy ledge]

thats what i may need help with

[fast tiger]

writing an email?

[timber cobalt]

This should suffice right?

Dear BSG
I am writing to request that you give me access to my damn account already, I'm having withdrawals from this game and need my Tarkov fix immediately!
Regards
-Vincent-

[next kindle]

Guys, does anyone know what the problem could be? In Tarkov, the Shift key doesn't register on the first press. Sometimes it doesn't work at all.

We connected two different keyboards for testing, and the result was the same. Meanwhile, in other games, the Shift key works instantly. I tried setting the command to both "Hold" and "Press" – it still doesn't always work. I even deleted the config files and reinstalled Windows, and the issue persists.

Before patch 0.13.0, it worked perfectly. But after that patch, this crap started happening.

[slim spruce]

set it on press, not release. Make sure that's so

[next kindle]

Oh my God, after 3 years of struggling, I finally fixed the problem. I set the double-click interval to 1.00, and now Shift registers immediately when I hold it. How on earth is this setting even related to Shift?

[slim spruce]

don't know

[light dune]

Apologies to ask again just need some confirmation and don't want to get banned, Is using Rivatuner to change my laptop monitors brightness and contrast bannable? I know I've heard people change their monitors settings via nvidia control panel but wasn't sure if this was different?

[slim spruce]

just use the nvidia control panel or amd control panel. But otherwise it's fine.

[light dune]

I can't unfortunately as my laptop is unable to change brightness via those it seems

would have to be rivatuner I'm afraid but if that's alright to use then that's fine

[cedar sand]

What makes you think you’re banned? Show us

[sturdy ledge]

yes

[frozen tusk]

so my eft keeps saying repair then get stuck at zero and i have done everything like everything and it wont work i delete every file redownloaded the game like 3 times now even the launcher its self same dang thing why is that can anyone help????

[slim spruce]

white list the launcher and game folders in windows defender, reboot and start the launcher as admin and repair

[frozen tusk]

white list

[slim spruce]

exclude

[frozen tusk]

howww

[shy mango]

I'm trying to regain access to my account. I emailed support a day or two ago, but haven't received an answer back yet. Could someone help me with this?

[slim spruce]

Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection. Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions. Select Add an exclusion, and then select "Folder" and do this for the game and launcher folders, default C:\battlestate games\EFT and C:\battlestate games\bsglauncher

[frozen tusk]

thres no manage settings

[bold spire]

sorry top bother is the 'server connection lost' in pve a widespread problem ? buddy and i only play pve and it has recently been kicking us 10 15 min ish in jw lmk 😎

[frozen tusk]

no use i can esxlude thingd

[slim spruce]

well you must

windows defender is blocking access to files

[frozen tusk]

cant

[slim spruce]

disabling it doesn't disable it btw

[frozen tusk]

i use norton 360

[slim spruce]

disable that temporarily

[frozen tusk]

canttttttt

[slim spruce]

do you own that pc?

[frozen tusk]

yes

but my parents have it so i dont get a virus

[shy mango]

Any help on this?

[frozen tusk]

bro i got muted for 10 mins but like i got error 109002 and error 0

[slim spruce]

your antivirus is causing this problem

[slim spruce]

support may take several days

[frozen tusk]

it wants me to buy the fucking game again

[bold spire]

i did all of the trouble shooting stuff i found on reddit and google thats why im thinking its a general problem i do have a older computer so i just want to check

[slim spruce]

you must be on the wrong account or you bought arena or something

[frozen tusk]

no

[slim spruce]

did you buy the game as a code?

[frozen tusk]

nope i read wongggg

[wooden seal]

is the task hot zone fixed now?

[frozen tusk]

guess i gotta run the launcher on one hard dwive and the game on another lol

[worthy rampart]

Guys, I got a sprint problem where after aiming I can sprint with W key without pressing shift. Does anyone have this issue?

[signal robin]

Its a toggle moreso

[fast tiger]

go to controlls, change "sprint" to continuous on the right

[worthy rampart]

I've had my sprint on continuous all the time, I think its bugged in arena but in tarkov its fine

[loud moss]

its some bug

its been driving me fucken crazy for a while now

i'll start sprinting, hold an angle, start moving and someone pushes out whcih gets me killed because im forced into a sprint

[fast tiger]

could you put double click timeout up or down and see if it changes anything?

thats the default setting

[bold spire]

🤔

[fast tiger]

what are your PC specs?

does it happen on all maps or just certain ones?

[fast tiger]

u have been automuted by bot for 10 min
because to many lines. Just put it in a text, intsead of doing a paragraph each time

i think the limit is 7?

Since your pc is not the best and u have 16 GB Ram, that is here the problem

If you can, upgrade to 32GB ram. Meanwhile u can increase page file - click link, follow instructions:

??pagefile

[white steppe]

#community-support message

[bold spire]

that is a older list sorry i do have 32 now

[fast tiger]

the specs:

[fast tiger]

check out the pagefile link above, increase it, see, if it helps 🙂

[bold spire]

thanks

[opaque coral]

Anyone have an idea why my game freezes every 10 seconds for a solid 5 seconds as soon as you activate the alarm on interchange?

[wind notch]

I need help, i am trying to install tarkov again but the website is down, is this the same for everyone and when will it come back?

[alpine canyon]

there is currently downtime

[wind notch]

Do you know when it will be back online?

[alpine canyon]

was due to be back online 26 minutes ago but there has has been delays, it seems

[wind notch]

Thxx

[signal robin]

Game is down til 1.0

[bitter hazel]

Wdym?

[runic patrol]

In PVE items on the flea are now being shown as FIR but they actually arent. Is this on purpose?

[solid basin]

Hi, what do you think about adding a publicly available map in the game under the M key? People without it have to look at their phones to see where they are.

something like that is best

[signal robin]

the game is meant to be hard to navigate and require you to learn your way around

[solid basin]

I understand.

[loud moss]

never going to happen

[solid basin]

Can you fix the bug where it doesn't return to the end of the raid, because it doesn't want to reload back?

I have an SSD and 16 GB of Ram.

I reinstalled the game and cleared the cache.

[vivid briar]

my acc still don't banned, so i'm still hope that support will answer as soon they can :p

[maiden osprey]

I cant access the launcher anymore, I open it and I get the infinite CAPTCHA loop

[topaz bluff]

Did they fix items already unlocked in season 0 BP not showing in ref pve?

[spare tangle]

Are Battle pass Season 0 Rewards suppose to be in Ref's Inventory in PvE? I had gotten almost every reward from that Battle pass but the bug of synchronization is still not fixed for that seasons rewards.

[desert plover]

same thing

[spare tangle]

Its getting frustrating now as my tickets have been knocked off then told to take part with a rate our performance survey and all my friends are just pissed as well. Love EFT but darn its agitating classic BSG lol

[desert plover]

ive been sending tickets for 2 months and all just get ignored, im just mad right now

[spare tangle]

Same, the new seasons stuff works but Season 0 is still bugged

[desert plover]

if they didnt fix it with season 1 i bet they wont fix it for release or probably never, its not even officially acknowledged

[rose coyote]

tarkov arena is not making me update the game nor install a fresh installation of the game any fixes????

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link :

Tarkov: http://cdn-11.eft-store.com/eft/client/live/distribs/0.16.9.5.40743_b8dbc32f-7ed3-45f9-ba58-c481e9a0aae4/Client.0.16.9.5.40743.zip

Arena: http://cdn-11.eft-store.com/arena/client/live/distribs/0.4.0.0.40943_b8cf727c-3f45-4e31-a2e2-3b254821c6bb/Client.0.4.0.0.40943.zip

Launcher: https://prod.escapefromtarkov.com/launcher/download

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT or D:\Games\Arena.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[weak current]

ever since the patch I've gotten this error after every PMC raid, anyone else? resets your PMC as if it never went on raid, steals loot

[slim spruce]

pve?

Did you touch a pumpkin that raid?

[weak current]

@slim spruce yes pve

2 pumpkins

[slim spruce]

make a bug report in the launcher and let me know the ticket number

[weak current]

@slim spruce ticket #38016021

[slim spruce]

Thanks we'll fix it

[weak current]

o7 Gracias

[uneven bobcat]

question.. what am i ment to be verifying?

[slim spruce]

what are you authorizing?

[uneven bobcat]

link to discord

[slim spruce]

did you verify your email and phone on the account dashboard in discord first?

[earnest valley]

I'm seeing that they added a new pass to the arena, but I still am missing my items on my PvE account I previously earned in Pass 0 before the sync, is there any way to fix this? I really want the tan and green rigs/balaclavas I earned for my outfits. :(

[uneven bobcat]

yes

[slim spruce]

you may need to switch them to another email and phone and then back because your current ones are not verified

or which ever one is not verified

[slim spruce]

on the discord settings page it may say which one is not verified

on the initial settings page it shows email and phone, it may say verify next to them

[uneven bobcat]

it doesnt say that i need to v erify anything

[slim spruce]

change email and it will ask you to verify, verify and then change back to the email you have now.

it should ask to verify again.

Then verify another phone if you can.

[willow oracle]

that actially worked! ive changed my email and now i can link it

thank you inshallah

[slim spruce]

nice

[uneven bobcat]

still no luck

[slim spruce]

an above user changed email and it asked to verify

[uneven bobcat]

yes i have seen but i have changed both my email and phone number, verified them and still the same

[slim spruce]

clear cache and cookies for tarkov website and re-log in and verify

[uneven bobcat]

sweet that has sorted it thank you

[orchid helm]

anyone else getting this error? tried to run labs twice and received it both times. didn't save anything I came out with. im on PvE

[cinder yacht]

@orchid helm same with customs for me

[cedar sand]

Do not the pumpkin, the pumpkin is evil

[cinder yacht]

I had the pumpkin both times

[spare tangle]

PvE is broken and synchronization is not fully integrated after a new update not a surprise things happen

[cedar sand]

Yeah, that’s why I’m telling you to not do that

Otherwise this will happen to you

[orchid helm]

so if i dont grab a pumpkin i'll be able to extract safely? lol

[cedar sand]

Correct

[cinder yacht]

Thanks

[orchid helm]

ok ill try that and see what happens. its weird though, ive ran labs twice on PvE and there is literally no PMCs or raiders in there at all. its completely empty

and its not using my labs access card when i go in. it stays in my inventory

[orchid helm]

you were right. didn't touch any pumpkins and was able to extract. labs is still broken though, you can go into it and it wont' consume your labs card and there are no PMCs or raiders in there at all

[cedar sand]

You are meant to be able to access Labs for free

You can also enter as a Scav apparently too

[orchid helm]

oh nice

[desert idol]

Whenever I attempt to update to the new patch, it begins the "calculating time" but does not download anything. I manually moved the game from my D drive to C drive earlier this week but already set the installation path. Any assistance?

[slim spruce]

it may take a few minutes at this point

[desert idol]

it just shows that it's not updating and that it's required. Do I need to just leave it be?

[slim spruce]

start launcher as admin and update

you may also need to set ownership rights of the game folder to your windows account for the game folder

in permissions

[desert idol]

setting ownership worked, thank you!

[winged rover]

is anyone else unable to log into the BSG website because the 2FA won't send them an emailed code?

[dawn trench]

im trying to log in on the website, and it claims to be sending the 2FA code to the email, and its not, i even tried a PW reset, and it says its going to the correct email, but im not getting anything.

[dawn trench]

yeah same

[winged rover]

someone somewhere did something fucky.

[dawn trench]

yeah but i tried to last week and it was the same

i can still play but it wont let me log in on the website

[winged rover]

I don't remember the last time I tried to access their website. This does however not surprise me.

[cedar sand]

Please see the pinned messages

If you are struggling to receive codes trying again later is the only reliable solution

[topaz sky]

can I get help with account problems here or is that email only?

[cedar sand]

??support

[white steppe]

[e-mail]

[slim spruce]

email only

[topaz sky]

okay, thanks for letting me know :]

[still glacier]

Are the pumpkins still breaking people, cause I had one and I came out of raid and it gave me an error code

[cedar sand]

Yes that is why we are telling people to not loot them

[balmy elbow]

anyone has an issue after update that when you are leaning it's automatically unscopes?

[weak current]

yeah theres something funky going on right meow

cant log into the website either, 2fa is broken

[cedar sand]

We’re aware, please try again later

[weak current]

@cedar sand I would avoid looting scavs altogether, I get the error code even when I dont move the pumpkin to my inventory

[stone zodiac]

Im having an issue where i cant reset my password through the site, i enter the email for recovery i get a message that im trying too many times? and that i should try again, then somehow it goes through and says it sent a recovery email but nothing ever comest to my gmail, checked all the folders and nothing

[cedar sand]

Switch to BSG servers instead of local raids

[weak current]

@cedar sand gotcha, will do

[stone zodiac]

can someone help 🙂

[cedar sand]

No one can help, you have to be patient and try again later

Their email delivery server is under load currently, mails will be sent as normal once this is finished

[stone zodiac]

what does EFT use as a mailserver xampp? xD

alright thanks

[cedar sand]

They are sending promotional mails out to tens of millions of user accounts

You just have to try again another time

[minor cedar]

Is anyone else's game give them a 1000-backend error when they extract in PvE or in general?

[cedar sand]

Do not loot pumpkin and play on BSG servers instead of local host

[minor cedar]

okay thank you

[stone zodiac]

You shouldnt be sending marketing emails from the same mail server that is for your support and recovery.

[cedar sand]

I am not sending anything

I am just explaining to you what is happening and that you must be patient

[stone zodiac]

... i know, im saying "you" as in noone should haha its my line of wokr so just chatting

[royal sapphire]

this happend 3 games in a row now and i lost all the gear i leave with

but ofcourse when i died i lost all the stuff so i cant gain new gear and risk my gear in the processes

[fiery steppe]

is there any reason why im not getting a verification email whenever im trying to log into the account center on the website? ive tried multiple times with the correct email but im not getting a code

[cedar sand]

Stop picking up pumpkins and play on BSG servers instead of local host

[royal sapphire]

so its the pumpkins?

[cedar sand]

As explained moments ago, mail servers are busy, try again later

[fiery steppe]

sorry didnt see that, thank you

[terse copper]

are dog tags broken? I cant put prestige 3 or 4 in dog tag case

[exotic prawn]

same here man lol guess they dont want our money

[proven quail]

literally just rejoined the discord for that same reason ^^ lol just seeing if I was the only one or not

[boreal jungle]

anyone know how long it takes to get the email for 2fa?

[still glacier]

What they have been saying is the system is over loaded

[boreal jungle]

ah thank you

[wraith patrol]

Does anyone know if I can just buy the items on flea for hideout upgrades in PvE again? The found in raid requirement made this unbearably tedious so I haven't played in months.

[orchid helm]

Yes

[wraith patrol]

Thank God

And you for replying 🙂

[undone agate]

Hey, so i've been trying to play scav on PVE ever since upgrading to windows 11 and it keeps saying awaiting server response. Any clues?

[stark gale]

Fix ur damn game

I cant even play normal without crashing

[fast tiger]

its community support, because we are all players here

[stark gale]

Still they messed up this updates i cant even play normal after it

[fast tiger]

they aren´t reading this really

just so u know

[winged rover]

HEY EVERYONE HAVING TOUBLE WITH 2FA:
I just tried from my phone instead of my PC and for some reason it worked fine. Didn't work at all earlier, but I had only tried from my PC. Will this work for you? No idea, but it is worth trying.

[terse copper]

What happens when you run out of one time codes?

[teal heron]

so is labs like bugged

[fallow stirrup]

hi , I have not received the rewards linked to the discord link, is this normal?

[potent lotus]

Is labs working for anyone else after extracting?

[jovial bramble]

i still dont have any of the unlocks from the season 1 battle pass on pve is there any fix for this ?

[quartz coyote]

2fa still broken?

[wide pine]

backend errors are server side. its the same thing for me in factory right now. are you west coast by any chance?

[teal heron]

oce

[wide pine]

yeah idk but backend errors are their severs being overworked

[teal heron]

oh well

[wide pine]

Literally stressed me out out first raid this happened but second raid im glad it did cuz I got touched by tagilla and got all my stuff back

[teal heron]

real

[olive rock]

So i linked my game to discord multiple times and the game is literally linked atm and showing with the authorized apps to discord yet im not getting the items in my account, is there an issue with the servers or im just bugged?? i even reset my game account in case and still nothing

any ideas?

[teal heron]

i got mine just fine did you go to ingame msgs

[olive rock]

there is no messages from the System and i already checked multiple times

and restarted my game like 10+ times

[teal heron]

no clue whats up with that then

try going into a bsg server raid who knows

[drifting shadow]

Why am I still stuck with decrypted intel folders that i cant delete, sell, bring into raid or sacrifice? I can't get rid of them

The quest was done long ago

[slim spruce]

see here it will most likely be an overclocking issue https://www.escapefromtarkov.com/support/knowledge/441

either ram or otherwise

[ivory dawn]

hello guys probably my client error beacuse i live in eu but my game start usa then ı upgrade my game for eu but still my game so much lagging how can ı solve this problem ?

[topaz bluff]

Any update on missing season 0 battlepass items in PvE?

[slim spruce]

lagging how?

[wooden seal]

if i buy arena will I get a discount from unheard

[slim spruce]

no

[ivory dawn]

my flea market and traders working slowly

[slim spruce]

it's unstable

undo any of that

[abstract sparrow]

hey guys, how can I fix the error "1000 - Backend Error"?

[slim spruce]

dont loot pumpkins in pve

[abstract sparrow]

alright, thks bro!

[ivory dawn]

my game version eur but ı want change still USA pls help

[slim spruce]

you mean it won't change?

[abstract sparrow]

I hope it gets fixed soon

[ivory dawn]

yes ı bought upgrade but still same

[slim spruce]

The europe region upgrade on the profile page?

[ivory dawn]

yes

[slim spruce]

re-login to the launcher

[ivory dawn]

ı try

but still same

look like a EUR but ı want change area still looking USA

ı cannot use flea market or traders they are so slow

[slim spruce]

You mean you can't start the game at all due to the region error?

[ivory dawn]

no ı can start game but in the game flea market and traders so slow they'r not open or somethink like that

[slim spruce]

disable any vpns

[wooden seal]

what the price limit on bestbuy giftcards that I can use on the eft website?

[light crystal]

My friend has a problem with the game, audio is suddenly very quiet even though everything is maxed out in sound. A few days it was normal now after the patch is weird? any fix?

[fallen shadow]

What kind files I put in to download eft?

[slim spruce]

This is an xsolla question. I know they take a percentage so it's not 1:1.

a $50 might be worth $40 or so to them. Somewhere around that.

[slim spruce]

huh?

[potent lotus]

are pumpkins only for pvp?

[fallen shadow]

I installed the game but it won’t let me play

[slim spruce]

how come?

[magic whale]

Trying to link my Discord and EFT, getting an error that my Discord is not authorized, but I go into Discord and it has my phone number, for authorization. Is there a way to resend the SMS link, or do I ahve to remove my number and reinput it? Or is there an issue (As Google suggests) between the servers right now?

[slim spruce]

this means that either your email or phone is not verified

I'd suggest attaching a new email to your account first, then it let others verify that

[magic whale]

Odd, both are listed as verified.

[slim spruce]

Others had this earlier

a new email fixed it

you may be able to switch back if there's not a timer

there's a 30 day timer on phone I know

[magic whale]

I hate to have to do that, but if it's the only way to fix it, sigh... Thanks @slim spruce . I just wish it would remember stuff.

[slim spruce]

on the discord settings choose to attach a new email and then it verifies it then

Then you might be able to switch back if needed, and verify that one again

[magic whale]

Yes, changing the email did work. I'll go back and change it back later tonight, I need to finish eating dinner.

[uncut glade]

not getting any verification email when i try to sign in, just have to wait? been about 10 minutes

[craggy fox]

hey everybody I'm new here and low level in game... I need some help with the luxurious life quest - i previously got the wine bottle and a couple kills, went to police extract, paid the money, and the extract didn't bring me out.. i subsequently ran out of time and went MIA in raid.. since this raid the wine bottle will NOT spawn for me to get them again... leaving me unable to complete the quest.... any suggestions?? thanks in advance

[shrewd pollen]

I'm not getting a code sent to my email to login

[sour raft]

So, I linked my Discord to my EFT account but did not receive the gift. What do I need to do to get that?

[cedar sand]

The items are sent via the in-game messenger, if you didn't receive it you just have to wait until you do

[slim spruce]

i didn't get it either, so we may never unfortunately.

[tame bridge]

say sike rn