community-support

[faint igloo]

ive extracted 3 times :)

[willow oracle]

Talking from experience.

Ram amount is too low for tarkov. 32 is the normal amount. 16 isn't good.

When it comes to the cpu i have to say that its the minimum for 70 fps. I have 32 gb, rtx 3060 and ryzen 5 5600x and I run everything at like... 70 - 89 fps

So upgrade the ram and youll be good

The cpu for your gpu is definitely a bottleneck, id upgrade that if I had the money

Or increase the page file in your windows

For "free ram"

[willow oracle]

Are you sure that you've extracted from customs as a scav?

[faint igloo]

uuuuuh no

yes im fucking sure

[willow oracle]

Exit the game, clear the cache, take a break, drink some tea, come back, launch the game and try again

[willow oracle]

And actually survive the raid. Idk if you can do a run through on a scav

[slim spruce]

@faint igloo no memes please

[faint igloo]

fun police

[faint igloo]

ight giomme a sec

[sinful knot]

launcher update?

[unique kettle]

Yes, there was one earlier today. But why are you asking when you can clearly see it?

[split oar]

is the btr still bugged, locking you up?

[hollow tinsel]

Hi everyone i have rtx 3090, ryzen 7 5800x3d and 32 gb ram what is the best settings ingame, nvidia and how much fps can i excpect?

[cedar sand]

yeah gotta restart to fix it if it happens

[cedar sand]

Like 100 at 1440p on medium settings

Often lower in certain situations

[hollow tinsel]

no chance i can get higher fps

[cedar sand]

I have a similar build to yours and that's what I get

[hollow tinsel]

and did they say something about fps in the new wipe

[cedar sand]

I mean they talk about optimisations pretty much every patch

[hollow tinsel]

i saw but only for 50gen gpu

is this good

[cedar sand]

Yeah, will probably want to use DLSS though, most people are using preset K I believe

[hollow tinsel]

why cant i use ultra performance

[cedar sand]

Ultra performance requires 4K or higher

[hollow tinsel]

👍

[vital star]

I have this issue where my ping is fine, but I get disconnected. Whenever I try to rejoin, it takes 1-2 seconds, and I get disconnected again with a 'server connection lost' message looking towards the sky. This has happened twice, and I was forced to confirm leaving both times. Is this a server issue?

[real jolt]

is a ryzen 7 8700f and rtx 5060 and 16gb of ddr5 ram good enough to have a decent amount of fps ?

[violet jackal]

arena is still bugged after new update tried everything, uninstalling, changed file location, tried vpn, everything, tried going into a game by chance and let it finish, nothing is working any recommendations??

[cedar sand]

The only way to evade it is to not use the BTR

You can restart your game to resolve it though

[cedar sand]

You ideally want 32GB of RAM

[violet jackal]

arena is still bugged after new update tried everything, uninstalling, changed file location, tried vpn, everything, tried going into a game by chance and let it finish, nothing is working any recommendations??

[bright carbon]

oh so it isnt only me who has this issue

i tried the btr driver like 3 times, each time thinking i did something wrong

in that case, is shipping delay even possible to do rn? or do i have to do different quests in the meantime

[real jolt]

ok thank you i upgrade the ram when i can

[stiff ether]

Guys help, reinstalled the game now I don't have traders, friends, insurance, flea market payment, quest rewards. Already verified game files what do I do!!!!!

[slim spruce]

restart your game

[stiff ether]

already restarted and verified game files. will try to log out and log in again

[lofty mantle]

any luck?

[stiff ether]

log out and log in again worked

[late fox]

hey i got a bug that i dont know what to do about it. I just finshed great heights pt 5 and its completed in arena, but its not completed in eft which is where it has to be finished. that means i cant turn it in and it kinda is halting my ability for theta. is there any way to make it update?

[rain forum]

@late fox

[late fox]

my goat tysm ill try it now

[hybrid plaza]

why all the sudden does tarkov just crash mid load

[verbal tartan]

Has anyone noticed some fps drop after this update? Earlier I was getting like 30-50 on maps I was getting 70-80

[silent crag]

anyone know how to fix constant unity errors?

[heady cape]

Sorry to be a pain I am thinking of getting a pc for tarkov idk if it will be any good

[placid plover]

Does any1 know why im not getting Two-Factor Authorization confirmation on my email :(((

some help pls

[round path]

anyone know exactly what containers can have smokes? the wiki just has a description of the item but no spawns listed

[verbal tartan]

Grenade boxes

[verbal tartan]

Check pinned messages

[shut juniper]

what specs are you thinking of getting?

[round path]

meant the smoke mask xD

[heady cape]

@shut juniper AMD RyzenT™ 5 8400F
GeForce RTXTM 5060 - 8GB GDDR7
32GB DDR5 Kingston Fury Beast
MSI Pro A620M-E mATX Motherboard
ITB WD Green SN3000 NVMe PCle SSD

[shut juniper]

So Tarkov is a pretty CPU heavy game. You should be fine to run Tarkov on these specs, but I would still run it on medium settings if you’re at 1440p resolution.

[verbal tartan]

Duffles, jackets, and the corpses of the enemies

[round path]

thx

[proper trout]

Hello, i have a question!

Is this also support for the game itself?

[verbal tartan]

Pretty much everyone here is a player

[verbal tartan]

??support

[white steppe]

[e-mail]

[verbal tartan]

This channel is mostly advice/common fixes for common issues

[proper trout]

Oke thank you!

[heady cape]

I am getting a pc just wondering what fps will I be getting idk a lot about pc

[verbal tartan]

Considering how tarkov is, you'll get at least 50 I'd say, optimistically 100 ish

I have a 7600x3d 3060ti and 32gb of DDR5 and get 50-100 depending on the maps

[heady cape]

CPU: Ryzen 5 5500 6 core
GPU: NVIDIA RTX 4060
Motherboard: Gigabyte B550M AORUS ELITE Micro ATX Motherboard
CPU cooler: AMD Stealth Cooler
RAM: Corsair 32GB Vengeance LPX DDR4
Storage: 2TB
Windows 11 pro

[verbal tartan]

Are you looking at pre builds?

[heady cape]

Ye

[verbal tartan]

Why pre build over DIY?

[heady cape]

It’s long just want to get it and play

Never done it before

[verbal tartan]

That's fair nothing wrong, as someone that's done technically both the ability to plug and play is nice

[heady cape]

If I had the experience I would

[verbal tartan]

I'd try to get something am5 if it's in budget, and the x3d cache can be super helpful if you can get one of those cpus since you seem to like AMD builds

Double digit vram would be a huge pro as well

[heady cape]

So how much fps do u think i will get with that at 1080 p on low settings

[verbal tartan]

I did it with nothing but YouTube, a lot of time, and a screwdriver set

[verbal tartan]

Can't speak super accurately but definitely not as high as the previous one

Like I said earlier, I had a 3700x and a 3060ti and it got like 50fps tops, with the 7600x3d in it now it's closer to 100 if I get my settings kinda mid

[loud moss]

you would likely be holding 60-80 at most with frequent drops below that, and thats on maps that perform well

other maps like streets would be a different story

i would not be buying that system if i were you

[verbal tartan]

The previous one he posted would probably be better

[verbal tartan]

This one if you didn't see it

[heady cape]

Ok idk witch one was better

[verbal tartan]

That cpu comes with that x3d cache that's super helpful in games

[heady cape]

How much fps will I get with the other one

[verbal tartan]

The one I just replied to is objectively better

[heady cape]

@shut juniper AMD RyzenT™ 5 8400F
GeForce RTXTM 5060 - 8GB GDDR7
32GB DDR5 Kingston Fury Beast
MSI Pro A620M-E mATX Motherboard
ITB WD Green SN3000 NVMe PCle SSD

[verbal tartan]

Might be worth to look into some benchmark vids for builds

[loud moss]

better, but still not great

[heady cape]

I’ve tried but can’t find anything

[loud moss]

the 7000 and 9000 series are more popular for a reason, 8000 series chips primary use is for using systems without dedicated graphics cards, the 8000 series having an apu seriously hinders their cache size

in short

prebuilt just using cheap shit that makes little sense to use

nothing new

[verbal tartan]

Yeah which is why I'd recommend a DIY build especially if buddy had a microcenter nearby

Watching a benchmark vid with it paired with a 6800 16gb and it's er- really bad

50 tops so yeah not good

[loud moss]

also just to clear up any confusion that may arise from my last statement

the 8400f doesnt have an integrated gpu, which just makes it worse

its a severely skimped down version with just overall worse performance

ideally i would be looking for a system with a r5 7600 or better, gpu wise id be wanting 40-50 series from nvidia or 70-90 from radeon

[verbal tartan]

^^

[loud moss]

https://pcpartpicker.com/list/fpzQkf

a system like this would work perfectly fine

[fast tiger]

No x3d CPU?

[heady cape]

What if I upgraded the cpu

[loud moss]

from?

[heady cape]

To the r5 7600

I don’t mind spending like £250 on a new cpu

[loud moss]

what are you changing from though?

[heady cape]

But idk what will work with a rtx 5960

5060

Ryzen 5 8400f

[verbal tartan]

I think he plans to buy one of the systems and just swap CPU

[loud moss]

i wouldnt be buying a prebuild just to have to change something immediately

look for different systems

[verbal tartan]

Yeah fair

Pre builds can be a little tricky

[heady cape]

Ryzen 5 7500F, RTX 5060 Ti 16GB,

What about that

32 ddr5

[loud moss]

better

[verbal tartan]

If possible I'd look into places that allow you to customize the build

You will be paying extra for the sake of not having to do it yourself like with any pre build but you get a little more options and flexibility

[cunning sinew]

Hi, it seems tarkov has started running quite badly lately for me, specifically when loading in, however I get really good fps

Which has me confused

Any ideas what settings I would need to tweak?

I suspect maybe a RAM stick has failed on my end

[bright carbon]

yo, is the woods btr broken? i always get stuck when i try to buy a service

something something your tongue stuck, can't really do the shipping delay part 1

[finite barn]

What's your IGN? What do you mean by stuck? The game's stuck and you have to restart it?

[bright carbon]

when i select

the what service do you offer

he says i'm not saying anything

i was mashing keyboard and i arrived to conclusion that i have to press 1 on keyboard for him to show any dialogue option

and when i arrive i can't get out, i have to wait until he kicks me out

also can't send items to stash, the window doesn't show up at all

clanky as hell but it works

[bright carbon]

games is not stuck, i can

see timer going down, hear things around me

i just can't interact with anything

[finite barn]

What's your IGN?

[bright carbon]

i'm dead and out of the raid

it doesn't matter anymore

got camped at train junction

[finite barn]

It's important. I need this info to help the devs investigate the case

[bright carbon]

vtipny_muz

[finite barn]

Thank you

[bright carbon]

it happened like 4-5 times already

[bright carbon]

[desert plover]

any chance to unlock my green kirasa on PvE Ref? I unlocked it in arena months ago and still cant access in on max level Ref

[nova crystal]

WTF?! Why NVG does not return with Insurance? I see a lot of my headgear without NVG, and i am 100% sure that they should be there! Cause i threw them into the water.

[rapid oriole]

i bought eft in 2022 and havent played it in years. when i try to open it, it was its not purchased even though i have played it

i cant launch it either cos it says "could not parse host name"

[finite barn]

Please contact the support team via the launcher.

[rapid oriole]

forum?

oh nvm

[finite barn]

Your IGN, please

[finite barn]

Please contact the support team via the launcher too

[nova crystal]

OH! I know... I just cant insure NVG...
Is it right?

[desert plover]

My IGN is Mr_Cowboi

[zealous steppe]

i just got this error after my game just closed itself

[torn sail]

the launcher doesn't download the game, there's no error code, it doesn't even start

[quick nacelle]

anyone know how to fix my game crashing when changing to borderless in settings/ and alt tabbing when in fullscreen

[sharp ingot]

Ah yea you can just retry probably. Happens when you try to relaunch too fast after a crash

[quick nacelle]

figured it out Nvidia app optimization Smooth Motion causes it

[acoustic sapphire]

im trying to log into my acc but i dont get an email authorization code, on my other account i get instant email help

[slim spruce]

reboot your pc

[zealous steppe]

yea i found it online i was so confused cause i closed from task manager and it still said it im like wtf?

[austere torrent]

Anyone know when the wipe is ?

[fickle stone]

hello all,
what kind of error is this?
i want to buy THICC item case from bartering and this window pops up, I have everything, but it ends with error

[strong birch]

I need ar-15 magpul moe pistol grip (FDE) fast

[slim spruce]

restart your game, if still not the offer may not really exist or price is different

[loud forge]

any idea when/if they will fix the glitch that you cant buy stuff from arena battlepass if you claimed them before the pve integration

[desert plover]

id also like to know

[shut juniper]

Sorry I was sleep. So honestly I would prioritize CPU > GPU by just a little but if your goal is to play Tarkov at high frame rates. With the different builds you posted this is the better one from what I saw.

AMD RyzenT™ 5 8400F
GeForce RTXTM 5060 - 8GB GDDR7
32GB DDR5 Kingston Fury Beast
MSI Pro A620M-E mATX Motherboard
ITB WD Green SN3000 NVMe PCle SSD

No one will ever be able to tell you you’ll get X amount of frames with X hardware. You’ll be fine with this though. Also building PC’s really isn’t hard at all. In fact with the reprisal of non-aio coolers it’s easier than ever.

[timber sparrow]

Am I the only one who, after a raid, the game doesn't load and after a few minutes of waiting I get a crash?

[cedar sand]

Disable mip streaming in your graphics settings

[eternal fog]

anyone else having issues with two factor auth codes not sending via gmail?

[flat bolt]

I am also not receiving two factor auth to my gmail (signed up with Epic Games). Just bought the game and can't play it :/

[slim spruce]

it should come soon, check spam folder

[sharp ingot]

Check pins

[slim spruce]

@tame lance start the launcher as admin and repair.

[eternal fog]

cant even open a support ticket because I need to be logged in for it

[sharp ingot]

In the pins it gives you an email to send something to.

#community-support message

[eternal fog]

ty]

[tame lance]

Do they need to do this every time?

[slim spruce]

you can optionally right click > properties > compatibilty tab > check run as admin. to have it to it for you

[tame lance]

I haven’t done that and haven’t had this issue what even causes it

[slim spruce]

windows defender removing files

next step is white listing the game and launcher folders in windows defender and rebooting

[frosty osprey]

Hey yall. My account got hacked. I contacted support and gave them everything that they asked for and they still won’t give me my account back. What do I do?

[slim spruce]

"wont give it back" explain

[frosty osprey]

They said that I didn’t provide them with the initial purchase proof when I did multiple times. They said once I got the info then I could contact them. But they are ignoring me

[slim spruce]

Did you send a receipt from a bank or paypal from the original payment method? Not something you can find in the email inbox?

[frosty osprey]

So capital one will not let me go back far enough in the transactions to get details. But I got the statement from the month in which I purchased it and it shows in there

[slim spruce]

What exactly does it show about the purchase?

[frosty osprey]

Shows the date the amount and xsolla

I can post it here if you’d like

[slim spruce]

Capital one keeps records for 7 years.

[frosty osprey]

Statements yes but not transactions

I can only go back to September of 2024 and I purchased in January

[slim spruce]

Support is trying to prove you are the original owner using things that a hijacker can not find in your email (which hijackers will have access to your email).

You may have lost the account as it's assumed you should have the information they require.

[frosty osprey]

And I think that is why my account got hacked. I went to try and change my password but it said my email was not found

[slim spruce]

They changed the email.

[frosty osprey]

Yeah

I gave them all the info that they asked for

[slim spruce]

This may be a learning experience in account security if support doesn't like what you sent them. You may need a new account. Add 2 step verification on day one.

[frosty osprey]

I even gave my card number and everything

So I’m just out $200?

[slim spruce]

BSG has numerous campaigns to alert people to add 2 step verification, even recently, to prevent this from happening.

[frosty osprey]

So I guess I’m just out of luck

[slim spruce]

Unfortunately.

[frosty osprey]

Perfect. I’m not buying another account. Thanks

[chrome bay]

aye ya'll know if there are any discount promo codes i could use wanna get the game but kinda mega poor need that discount

[sharp ingot]

As a last ditch effort you may be able to contact your bank to get more explicit proof of purchase. I don’t know specifically capital one’s policies on this but likely they still have the record even if you don’t have direct access to it.

Good luck I hope you can resolve it but yea you’re probably out of luck

[frosty osprey]

I have the statement where it shows proof of the purchase. Capital one sees what I see

[sharp ingot]

If support can’t help there’s nothing we can do sorry dude. Data security is tough.

[frosty osprey]

They just keep saying that I need proof of the initial purchase when I’m showing them it

Oh well. Not playing it again

[lament helm]

cant pick up "snatch" from lightkeeper, waited around 13 hours now .. do i have to be logged out to make the quest appear or tf am i doing now?

[static pine]

Friend and I aren't able to get verification codes from email to log into website or launcher, anyone else having this issue rn? Says they sent an email but nothing for either of us.

[icy nimbus]

Hey, anyone having trouble with the autenticator code ?

[static pine]

^

[primal raptor]

Me too

[icy nimbus]

I can play the game, wtf !

[sharp ingot]

#community-support message

[primal raptor]

hey, I know there isnt much that you can do. but I wanted to let you know that I have tried all of these steps, and nothing is working for me. I dont know if you have any other ideas and/or tricks up your sleeve at all. Honestly just thinking about waiting 24 hours to see if it is an issue on the servers side/letting all the requests go through and me just get email bombed with 50miliion codes all at once. thoughts?

[sharp ingot]

Lmao I’d send an email to support and wait a bit. There’s some issues rn it seems. Many people having trouble. Try again in an hour or so?

[midnight solstice]

i have yet to get the activation email to register an account. I have checked all the folders including spam what do i do

[primal raptor]

I sent an email to them an hour ago, and still have nothing back. Just gonna sit here and wait, be a lil depressed bc no tarkov for a bit. but oh well. lmao

[primal raptor]

thinking it is a server sided thing currently, lmao

[midnight solstice]

rip

[icy nimbus]

Its working @midnight solstice@primal raptor

[primal raptor]

seen

[static pine]

@icy nimbus what u do not working for me yet

[sleek blade]

yo how do i make it so i can reduce the amount of people in a vc i created?

[midnight solstice]

thank u

[slim spruce]

#lfg-info

[sleek blade]

thank you very much

[loud swift]

what one

[rain forum]

The main differences is the starting gear , bear gets AKs and Russian guns, USEC gets M4s and western guns

However You can buy both Russian and western down the line

[viral root]

been tossing my nvg ever since insurance revert and wondering how there are so many eagle eyed people getting them

why has this not changed back to an item that can be insured

[slim spruce]

I believe that if it falls through the map you might not get it back. Or in water. There's probably some weird rules with that in the game. Or people are actually finding them which is unlikely.

[viral root]

no you just cant insure them

look at screenshot

[slim spruce]

oh then that explains it

[loud swift]

how do i search a body

[slim spruce]

F

by default

crouch down on it

[loud swift]

ty

[patent zodiac]

Instantly losing connection whenever I rejoin a server, anyone getting this?

[loud swift]

your internet is just bad

[near cloud]

is it possible to get a cheater banned faster than just reporting in game? got same guy 2 games in a row I feel like he is targeting me just to ruin my games

[willow oracle]

No. Welcome to tarkov

[near cloud]

do you know if they can target me if I pissed them off or something? I wanna play but I dont want same guy just killing me over and over

[willow oracle]

How many times did he kill you

This one singular person

[near cloud]

2 times only but im taking a break hoping he gets bored and gets off

[light lodge]

Hay im searching for the Evasion armband. Maybe sombody has it on his Scav and could inv. me ? Would be nice. Just DM me if so 🙂

[coarse lion]

Hello, each time I want to login to BSG website with my email adress, it says 'wrong password', then I try to change my password, and again wrong pwd...
Is it a known issue ?

[slim spruce]

Make sure that email has inbox messages from tarkov, battlestate or xsolla

[coarse lion]

ok thx

There's no way to change email adress ?

[lapis arrow]

yo can somebody please help im desperate, eft wont download for some reason and im still confused why i changed the path and reinstalled the client like 3 times and its still not working : (

[slim spruce]

wait 10 minutes at this screen it should begin

[slim spruce]

you can if you add 2 step verification

But you must log in first

Make sure your caps lock is not enabled

[lapis arrow]

i did but it get canceled everytime

[coarse lion]

thx!

[slim spruce]

choose any folder within C:\program files (x86)\ Here and start the launcher as admin

[lapis arrow]

can i download it on D: as well

[slim spruce]

You may have to add permissions to that folder for it to work if starting as admin doesn't help

And if you have no space on C that may be the cause

You may need to change the temp folder in launcher settings if C is full

that can cause this

[lapis arrow]

i cleaned my C: ill try it on it

C:\Program Files (x86)\Battlestate Games

thats my path now

[slim spruce]

it may say no access if you're not as admin

[lapis arrow]

ITS LOADING

THANKS

[slim spruce]

neat

[prisma lance]

Hello,
My Tarkov account was hacked and the email address was changed without my permission.
I was still able to play because I was logged into the launcher, but today I suddenly got logged out during a raid and now I can’t play anymore.
What should I do? Do I just have to wait for a reply to my email?
I'm sorry if the English is incorrect because I'm using a translator.

[sharp ingot]

Yes you have to email and wait for a reply. It was definitely a bad idea to not solve this immediately when it happened.

Does it give you an error when you try to log in?

[prisma lance]

It says that my email address or password is incorrect.
I noticed this when I tried to log in via browser 6 days ago and thought maybe I'd forgotten my password, but when I tried to reset it I found that my email address had been changed.
I contacted support at the time, but I heard that an acquaintance of mine had to wait two months to get their account back, so I'm a little worried.
I live in Japan, and when I checked my email I also received a notification in July that someone had logged in from Vietnam.

[sharp ingot]

Yea that’s tough.

They don’t usually take two months afaik. But we can’t do anything. I’d recommend having proof of purchase ready. And be mentally prepared to lose the account if whoever stole it gets it banned.

[prisma lance]

If someone other than me uses cheats and my account gets banned, does that mean I can't restore it even if I get my account back?

[sharp ingot]

Most likely yes but you will have to take that up with BSG and BattleEye

It’s your responsibility to ensure the security of your account, so unfortunately if it gets banned you might be out of luck

[prisma lance]

I understand. Thank you for your kind response!

[sharp ingot]

Yeah I wish you luck and hope you can get your account back

[visual hill]

Hello, i got stuck on loading screen on PvE its "Loading profile data" and nothing happens. Uninstall content from Settings folder dothent help. Anyone got solution for this?

I finaly loaded in but its take about 8 min

[shy gale]

Weren't we supposed to get max health in arena? Why am i still level 3

[cedar sand]

All levels are set to a specific level while playing Arena matches, experience and skill points that you would have gained while playing are transferred to your main EFT PMC

[shy gale]

So i wouldnt be a ble to see those max skills in my skills screen?

[cedar sand]

I think you’re confused by something

Why would you have max skills?

ELITE is level 51

!unmute 323622252707053579

[white steppe]

✅ Unmuted herplesnurp (Case #189917)

[desert plover]

let me know if you can forward it to the devs to fix, thanks for help, IGN - Mr_Cowboi

[cedar sand]

@shy gale that is weapon skills

Not the character skills

[shy gale]

ohhhhhh ok

[cedar sand]

There are a few that are set to max but that doesn’t mean you’re given max skills for that in EFT

it just means you are given that level for the duration of your Arena match

Your characters health skill is your characters health skill

[slim spruce]

@shut bough to use mod mail your dms must be open

[limber haven]

i completed this task on arena, but once i went on EFT to complete it, for some reason it doesnt have any progress on it, any fixes?

[cedar sand]

Win game on Arena > open EFT
Repeat

[limber haven]

do i need to win more arena games for it? or just keep re-opening EFT until it works?

[cedar sand]

If you don’t open EFT after winning a game the task progress won’t update

[torpid raptor]

People, does anyone know what this error is? I try to log in and it won't let me in, and this appears.

and I only play pve

and this appears when I try to install the launcher through the page

[cedar sand]

Disable any VPN you may have active

Your connection is being refused by cloudflare

[jade cobalt]

He doesn't have any VPN, a friend told us it was maybe a problem with servers in Colombia or something like that.

[torpid raptor]

I don't have an active VPN.

[cedar sand]

Well then you’ll have to reach out to support or your ISP to be unblocked or reset your IP

[torpid raptor]

last night I was playing normally

[cedar sand]

Because you’re currently being blocked

I’m sure you were, but you’re not any more right?

[torpid raptor]

I'm not who?

[cedar sand]

You said last night you were playing normally

But you aren’t able to play right now

I’m confused why you would even mention it

Your IP is being blocked

You must either change your IP or contact support to have it be unblocked

[torpid raptor]

I really thought I got banned or something, but it doesn't make sense because I play pve and I don't use cheats.

[cedar sand]

If you were banned it would say you are banned

This has nothing to do with cheating

This is your internet connection

[jade cobalt]

It started because it wouldn't let me log in to the launcher, I tried to change the password, I tried to log in again, it wouldn't let me, I reinstalled the launcher and the problem continued.

[torpid raptor]

I don't know much about this, who can I contact for support to unblock my IP?

[cedar sand]

??support

[white steppe]

[e-mail]

[torpid raptor]

okay

I'm going to support and this appears again.

[cedar sand]

I did not tell you to go open a ticket on the website

It is clear that you cannot do that, because of your issue

[torpid raptor]

Where will I open it?

[cedar sand]

In your email account?

And compose a new email

And then type the email address

[torpid raptor]

okay

[jade cobalt]

Allright, the email to the support was sent, thanks for the help

[oak ravine]

I have a ryzen 7 8700g and 16gb ddr5 ram

which is bottlenecking my fps more

[cedar sand]

Your processor is likely always the bottleneck for FPS in Tarkov, unless you’re running a really low end GPU

32GB RAM helps resolve issues with client instability but won’t improve FPS

Swapping to an X3D processor is the best course of action for someone wanting more FPS in Tarkov

[oak ravine]

I'm not looking to upgrade my cpu

I really want to enjoy tarkov but the performance is so bad so that sucks for me

[junior ridge]

Is there an official support channel anywhere?

[fast tiger]

only via launcher or email

??support

[white steppe]

[e-mail]

[fast tiger]

what is your problem?

[junior ridge]

Found it. But I’m encountering a glitch on the flea market

[late fox]

hey does anyone know what the little gold dogtag looking thing is for and what it means? i asked a couple friends and they didnt know and i cant find anything on the wiki

[fast tiger]

what glitch

[junior ridge]

I was buying a butch of stuff on flea and it gave me the captcha and I guess I messed it up and got it wrong. So it gave me the 5 minute timer. I waited then tried the flea market again. The flea instantly closed and went back to my character like 3 times in a row before telling me I was banned again it did this multiple times and now I’m banned for 30min

[fast tiger]

solve the captcha next time

take your time

its not a glitch but a mechanic to prevent bots

[junior ridge]

Idk what to do because it’s not giving me another captcha either

It’s not giving me a captcha before banning me with an increased time

I cleared my cache this time and I guess that fixed it

[lusty copper]

weapon task to unlock gold stripe camo for that gun

[flat hill]

guys im getting some kind of BattleEye error when i try to launch tark that is NOT a 229. it just says "kernel modification detected, please repair or reinstall". i sent a screenshot in the respective tab. was playing all day today and this popped up after a break. idk what to do or what to re-install. probably the entire game? any help would be greatly appreciated

[velvet gulch]

hi, how much fps i'm supposed to have with i5-13400, 5070 and 32 RAM? Currently i got below 60 fps average on streets on medium and 70-80 fps on high settings

[cedar sand]

Sounds normal for your processor

[velvet gulch]

okay

[junior ridge]

Does anyone know how to change the window size for Tarkov? Like in the game files? Whenever the game opens, it opens a tiny screen that I can’t see anything from so I can’t get to settings when I launch the game. I tried clearing cache and restarting my pc

[cedar sand]

There is a settings.ini file in the %appdata% directory

You can also press alt+enter to make the application fullscreen

[junior ridge]

Thank you that did the trick

[sonic oxide]

I need help. can't install EFT, its stuck at 0%. Already tried reinstalling the launcher didnt hlep

[clear herald]

.

@sonic oxide try that

[slim spruce]

is c drive full?

[spiral rampart]

This is clearly explained on the wiki Arena page.

[neon jungle]

i have 413 gb free and it says i need 56 gb and it doesnt wanna download bcs it says disk has not enough space

[slim spruce]

C drive is where the launcher temp folder is. Change the temp folder on the launcher settings

[neon jungle]

thx

[pastel skiff]

Hello, I am not able to get my verification code to EFT since logging on through a new PC, I've created a whitelist email for EFT, and Battlestate Games and still have not received any email for verification. i have also sent email to [e-mail] with proof of purchases to no reply or avail is there anything else i can to to make this process easier for Battlestate or anytthing im not doing that would preventt me from gettting this email?

thank you for any assistance in advance

[cedar sand]

There is nothing anyone in this server can do to assist you other than sending you to the information post

[pastel skiff]

thank you, although I am unable to open a ticket for support due to not receiving email

[cedar sand]

You have sent them an email, that is contacting support.

You must be patient and wait for their response, there are no support employees here

[pastel skiff]

Thank you for your time.

[sour quartz]

Hello! I need someone to confirm me something 🙁
If someone bought the Squad pack, and lost the email with the codes (years ago)... can they still see the codes from within their profile page? Or do they get the list of codes again when checking transaction history?

[mild lotus]

Is there any way for me to loot him?

[slim spruce]

squad pack?

[sour quartz]

Yup, the 4 people pack 😮 it would give the one who purchased it 3 codes so other people could add the game

[slim spruce]

I have no idea what you're talking about

If it's some legacy package I don't know about, go to your profile page and look at the bottom right at the email purchase list, see if the email button can resend the email.

I don't think gift codes are listed on your profile page. They don't do free codes anymore and I don't think there's a place for extra codes anymore.

[sour quartz]

Ohh didn't know they don't offer the 4-pack anymore, it would give you a discount depending on how many "copies" of the game you were to buy, giving you codes for the other 3 people, I'll give it a try then, thank you very much 😄
Sadly I got a bugged 2FA and they're asking me for the gift code, apparently the xSolla receipt isn't enough :S but because I wasn't the one who bought it... 🙁

[pseudo briar]

@fast tiger i get my account back LE TSGOOOOO

[fast tiger]

How long did it take?

[pseudo briar]

22/09 to 02/10 so 20 days

[fast tiger]

Nice!

[fast tiger]

Make sure you have a good pw and dont fall for fake tarkov sites, that promise loot

[unique kettle]

but indeed looks like there isn't any discount anymore/rn

[pseudo briar]

i was looking for what happend, looks like somet hing i was downloading a few weeks ago wasnt what i was downloading

[unique kettle]

better luck next time and remember, 2FA/MFA saves lives

[pseudo briar]

yeah autentificator will carry my life rn

[pseudo briar]

damn

[unique kettle]

also make sure to have the backup codes from the authenticator in a safe place, even somewhere physically

[pseudo briar]

wdym?

i mean, google sells something for that or what? i though was only in phones and that things

[fast tiger]

If you loose your phone, you can restore the authentificator on another phone

You need codes for that

[pseudo briar]

oooh so i need to write the codes?

[fast tiger]

Yeah

[pseudo briar]

damn you saved me

[stiff tusk]

This is my third wipe and the first I’ve taken seriously for questing. I’m about 90 tasks away from kappa and I also want to prestige, my question is should I continue to try and get it when nikita said there was going to be a soft core wipe? Do I have time or should I give up?

[formal cypress]

wipe is november 15th

??wipe

[white steppe]

BSG has announced that EFT will be officially releasing to 1.0 on November 15th, 2025.

More info: https://www.escapefromtarkov.com/news/id/352

[formal cypress]

so you should have some more time

[stiff tusk]

Nikita said there’s gonna be a softcote wipe to counter hardcore wipe before 1.0 tho? Maybe he’s just delaying 1.0 with that then?

[formal cypress]

pretty sure 1.0 is gonna be that softcore wipe

[lofty mantle]

Nikita said that then said it’s unclear then said there won’t be a wipe just soft core balance updates to current wipe.

[plain crane]

In my understanding he said soft wipe mid of October.

[lofty mantle]

not sure why people keep saying its wiping still https://x.com/nikgeneburn/status/1972127009708101689

Nikita Buyanov (@nikgeneburn)

ok no wipe! we will just apply softcore settings without wipe 👌

X · Sep 28, 2025, 2:31 AM

[cedar sand]

You have until November 15

[autumn plinth]

Heya, anyone had this issue? Tarkov crashing once in half an hour.

[stiff tusk]

Alright thank you

[crude blaze]

Returning to tarkov but can't seem to receive security code emails for logging into launcher. Any advice? Thx

[sharp ingot]

#community-support message

[crude blaze]

I do receive verification emails for logging into website just fine. Just the emails containing security code for launcher login are missing.

Also tried router thing and turned off antivirus already

[sonic oxide]

I just got gifted a EFT code and I can't redeem it, why?

[cedar sand]

Like a copy of the game?

[sonic oxide]

It was the PVE upgrade but I sorted it out, my friend forgot to send me the last number of the code.

[plush wraith]

Can someone explain to me how exactly transferring loot from arena to pvp works in this game?

[alpine canyon]

you can send a limited amount of roubles, any amount of gp coins and any amount of the arena crates you get from your tasks

at th cost of a rouble fee

[plush wraith]

alright thanks

[vale basin]

Is there a place I can report someone other than in game. Killed someone in dorms who then said they are going to turn on hacks etc i have screenshot

[split oar]

man its been a month now, how are you not able to fix the broken btr dialogue bug?

[lusty copper]

nop not really

[slim spruce]

no

[gilded ledge]

whenever my friend tries to load into a raid itll kick him out multiple times until it lets him in usually freezes and crashes at loading loot is there anything he can do the problem just popped up recently it was only with scavs but now on PMCs just today

he has clean reinstalled and put bug reports everytime

[cedar sand]

How much RAM?

[gilded ledge]

16gb

i have the same and no prob

[cedar sand]

??pagefile

[white steppe]

#community-support message

[cedar sand]

If they follow this guide it should help with the issue

[gilded ledge]

ty

[chrome ivy]

Hey, i need some help regarding an arena/pve quest not letting me turn in to ref? Any pointers on where to start

[lusty copper]

try to log in to eft after every win in arena for it to 'synchronize'

but I don't know if thats 100% because someone was saying they did that yet it still didnt count, but try it for yourself

[mystic forge]

Does anyone have any suggestions for me i am at a loss. My game keeps on crashing and i have no idea what is causing it. i have done the thing where you go into windows setting and set the virtual memory and that didnt help. My PC should be able to run this game no problem i have a 14900k CPU with a 4070 ti super and 64gb of ram. all my drivers are up to date. i crash in raids and out of raids.

[cedar sand]

Please show your game settings

[mystic forge]

i turned everything to low to see if that helped. it didnt still crashed

[hushed tapir]

Hi, I’m having trouble with the purchase page. The site automatically sets my region to CIS, and I can’t switch it to Europe.

I’d like to buy the game directly with access to EU servers, but right now the only option I see is to buy the CIS version and then pay extra to upgrade. That feels more expensive and inconvenient.

Is there a way to purchase the game straight for the EU region without going through the CIS version first?

[ashen citrus]

Is there any way to get in touch with a Tarkov support employee here?

[austere dune]

cis version only means the game can be launched from cis, but you can play on any servers with the only limiting factor being ping, answering your question though i dont think there is a way

[lusty copper]

connect to VPN located in europe, maybe?

[hushed tapir]

I am in the Euro region and have even tried launching it in an incognito page.

[fervent pulsar]

hes lvl 26

[eternal flower]

Incognito does nothing lol, you still have your ip man
do you aware that EU version is still much more expensive than CIS ?

[slim spruce]

Your IP must be Russian or in a soviet country.

@fervent pulsar No cheater accusing

[slim spruce]

For what?

[slim spruce]

But otherwise, you can choose to buy the EU region game in the purchase process and not CIS.

And buying Cis then EU should not be much different though.

[ashen citrus]

im trying to get my accoount back with the support team, but 1 message in a day from the support team is painful, and i respond immediately to their email. So im trying to move the thing ON cuz i'm sick of running to the bank, taking pictures, sharing information that can be done in 10 min. So that is why im begging here for faster help and more accurate one, clearly English is not the strong side of me and the support team that.

[slim spruce]

we can't speed things up unfortunately

Please wait for emails.

[ashen citrus]

You mean wait till Monday. Ok, thanks

[prisma lance]

Is it possible to receive a reply to a support email on Saturday or Sunday?
I'm worried because I haven't received a reply after more than a day.

[slim spruce]

It will most likely take several days.

[prisma lance]

Ok. Thank you.

[ashen citrus]

@slim spruce is it normal for the support to ask me my first 6 and last 4 digits of my card that i made the purchase? This is very strange...

[slim spruce]

to prove you're the account owner yes. Check the email to be sure it's from support.

??support

[white steppe]

[e-mail]

[ashen citrus]

@slim spruce [e-mail] this is the email. Thank you for confirming, much appreciated.

[hushed tapir]

I know, but I won't be able to launch the version for the CIS

[hushed tapir]

He was Ukrainian (which is strange, I am in the Netherlands) and the VPN really fixed the situation. thanks

[hushed tapir]

I tried but there is no such option there, at least I didn't find one.

[violet wigeon]

so i switched my account to the authenticator app and now i cant log in I'm not getting any codes sent to google auth app i can still launch the game at least but ive lost all access to my account on the webpage anyone ever have this problem ?

[slim spruce]

@unborn acorn use #discord-mod-mail with a video, not in public

[slim spruce]

The auth app generates codes in itself

[chrome patrol]

does anyone know how to make tarkov cinematics ?

[violet wigeon]

What app? Google Authenticator ?

[slim spruce]

Yes, you scanned a QR code to set it up and all your codes are in that app forever.

If you delete the app or the entry for tarkov you're out of luck.

[violet wigeon]

I set all this up a long time ago and no codes are coming up. Well just as long the launcher doesn’t sign me out automatically I can still play at least

[slim spruce]

what does it look like? --- for the code place?

like "escape from tarkov .... and on the right where the code would be it says ------- with dashes?

[violet wigeon]

After I log in with my credentials it says to enter the codes from the app but when I open google auth nothing is generated so maybe I never scanned the QR code when I set this up awhile ago

[slim spruce]

Either you set it up with a qr code and deleted the entry in your authenticator or your account is hijacked.

Usually if an enemy sets up authenticator they change your email too.

So if your email is not changed you probably just forgot the authenticator information or deleted it.

[violet wigeon]

That’s what I’m thinking I wonder if support can reset it to a different security option on their side? I did send an email out too

[slim spruce]

They can remove the authenticator if you can prove you own the account.

This usually means a paypal or bank/card statement from the purchase date.

[violet wigeon]

I don’t have the original receipt or the original debit card info, but I do have all my personal info to my account

Okay time to do some digging thank you

[slim spruce]

Then this may lock you out of the account if you can't provide that info.

[violet wigeon]

I have the xsolla statement from when I upgraded to unheard on PayPal but nothing from when I originally bought eft years ago

[slim spruce]

They would be looking for something you can't find in the email associated with the account.

Because a hijacker could potentially have all of that.

[violet wigeon]

Well I hope when 1.0 comes out I don’t have to sign back in on the launcher 😂🤷🏻‍♂️

[neat remnant]

My friends Battlestate account was suspended and he cannot log in. Is there any way to fix this?

[slim spruce]

suspended for how long?

[covert ocean]

how do i link my battlestate account with discord for the facemask in arena?

[slim spruce]

not possible yet

[covert ocean]

👍

[small furnace]

any tech nerds available to help diagnose an issue that has nothing to do with tarkov

[sharp ingot]

DM me I might be able to help

[small furnace]

thank u

[ancient yew]

Where can I contact to recover my account? I think it was hacked and now I can't recover my account.
My native language is Spanish, I don't speak English in case something gets translated incorrectly.

[sharp ingot]

??support

[white steppe]

[e-mail]

[brave hatch]

someone help me?
i buy the game now, and not installed...
It doesn't change the folder and when I put it to install it doesn't load

and frezze my screen

[slim spruce]

freezes or just says 0/0 ?

there is a difference

[brave hatch]

freezes

[slim spruce]

Like windows freezes?

[brave hatch]

no

pc freezes

[slim spruce]

pc specs?

[brave hatch]

and my pc it's good

my pc Crashing

[slim spruce]

pc specs?

[brave hatch]

i7 12th 12700k rtx 5070 32gb ram

etc

:(.

game dont install and crash

i need restart my pc every time

[slim spruce]

set ram speed to 4800 if on ddr5

[brave hatch]

nothing

:()

game don't install and crash my pc

stay in 0%

and crash

[golden juniper]

does anyone know how long tarkov suppoort takes to respond my Edge of Darkness account has been hacked and email changed

[brave hatch]

@dev

[slim spruce]

crashing with the launcher means your pc is unstable or the launcher is corupt

reinstall the launcher and then disable any overclocking

[slim spruce]

a couple days

[golden juniper]

I don't have the original purchase reciept as the account is old i just dont have it in my emails anymore, i have screenshots dating back a couple years with my in game names, have emails with login codes, my location previous passwords do you think this is enough or is it gone?

I originally used a cd key to get the game

[brave hatch]

yep

[light crystal]

if someone switches power on on interchange does the saferoom exfill goes green with "close the door" ? or do you have to use the card first then it goes green?

[slim spruce]

do you have the cd key you used?

[ripe girder]

so, game opens on wrong monitor in fullscreen no matter what i change in nvidia app, try to change monitor in game settings and game just black screens or crashes? anyone got a fix for me im desperate 😂

[slim spruce]

windowed mode, drag to good monitor, fullscreen, close game and reopen

[ripe girder]

windowed mode black screens the game

[slim spruce]

you don't need to see it

just the title bar

[ripe girder]

Yea i try and it switches from normal cursor to tarkov cursor and then i cant click the title bar, cant hit x or minimize it either

shift+win+arrow key doesnt work either

gonna try reinstalling the game

kinda bummed, i didnt even get to play and i get abt 2 hrs every night and i spent it messing with the game trying to fix it

[nova crystal]

maGIC!

[modern dock]

how do i fix mouse cursor stuck in middle of the screen that happens only in raid

[fallow arrow]

Alt + tab and then do it again

[modern dock]

its still showing

[fallow arrow]

Go into settings and change it to Borderless. If it’s already borderless, change it to full screen. If neither work, try windowed. If all else fails, restart your game

[gilded ledge]

why tf game crash whenever i press escape

i load back in to the game and it doesnt let me discard items me and my friend died becuase i couldnt give him food and it wouldnt let me drink water

[signal robin]

Do you get an error with this crash?

[gilded ledge]

yes i pressed report and nothing happened

never happened to me before ive had the game for years

[signal robin]

What error code did you get?

[gilded ledge]

oh i didnt get an error code just a pop up that said game closed unexpectedly would you like to report

[signal robin]

Ah we love UE crashes

[gilded ledge]

lost like 400k and quest items and uninsured dead teamates guns bro 💔

[signal robin]

rip

this is why you insure things xD

[gilded ledge]

brother doesnt believe in it cos "if i die my guns probably gone anyway"

guess hes not wrong

[signal robin]

ah the beauty of pvp

[clear herald]

unless hes running a meta hk or something theres a decent chance it will come back, at the very least come back with the parts stripped

ive even got meta guns back. dont know whats gonna happen after you die they might not be able to loot you

[wispy robin]

i cnat load into literally any raids, i keep getting sever connection error

is my pc not good enough?
my specs r i7-12700f, 3060, and 16gb ram

[indigo girder]

i have been hacked can some help

i lost my account

[lime trench]

having a weird issue, fresh install cant find arena matches. waited for like 40 mins once

[lone flume]

Hey, been playing around with smooth motion in the nvidia app and also ended up enabling monitoring of dlss to see if it's active or not and noticed it doesn't always kick in unless i also force it via nvidia app.

anyone else noticed this?

like if i have it set to use trakov's setting and turn it on in tarkov, it won't apply, or at least not always.

and when smooth motion is on and i have the game is full screen, alt tab / alt enter, trying to take a screen shot or using the snipping tool will instantly crash the game with no error code.

even trying to change it to borderless in tarkov settings will also cause this

[slim spruce]

explain?

[verbal tartan]

has anyone notice some big lag spikes or generally stuttery behavior?

[drifting perch]

guys when i start arena this comes

if i press retry the same thing pops up

[lusty copper]

are you installing arena in a different folder than EFT

[drifting perch]

idk, dont think so

[lusty copper]

ye that should be okay i think

[lusty copper]

reinstall launcher maybe?

[drifting perch]

ye im reinstalling

[ashen remnant]

anybody know where i can install arena? cant install it in the launcher and the pinned download link wont work

[slim spruce]

explain why you can't use the launcher

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link :

Tarkov: http://cdn-11.eft-store.com/eft/client/live/distribs/0.16.9.0.40087_bfb9e3e6-c447-4fcb-9370-0f1353fee665/Client.0.16.9.0.40087.zip

Arena: http://cdn-11.eft-store.com/arena/client/live/distribs/0.3.4.0.40167_91f5ecd2-be40-46e9-84a6-dfc56a823b5d/Client.0.3.4.0.40167.zip

Launcher: https://prod.escapefromtarkov.com/launcher/download

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT or D:\Games\Arena.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[sharp python]

Hello! I’m trying to register a support ticket, but after submitting it by mistake, I’m not allowed to open another one until tomorrow. Im stuppid. I’m trying to log in to my account and, when I access it, it asks me for the security code that is usually sent to my email. However, I haven’t received it for the past three days while trying to log in, and it never arrives. I have checked and the email address is on the safe senders list of my inbox and it is not blocked. Previously, I opened ticket REQUESTID#37791343#, which I accidentally closed. However, after opening this incident ticket, I received both the copy and the notification of its creation in my email. The sender is the same one that sends the security codes, which confirms that it is not blocked.

[slim spruce]

see the second pin in this channel

[sharp python]

I have checked everything but it still isn’t working.

[fast tiger]

What email did you whitelisted

[hollow horizon]

Isnt Flea Market bans, one missed captcha or bot check, only suppose to last like 10 mins?

[fast tiger]

First one yes, it increases with next ones

[hollow horizon]

Ah it's my first and its been an hour lmao

[sharp python]

[e-mail] this

[fast tiger]

What other steps did you try from the pinned message?

[sharp python]

I have checked on other browsers, from my mobile phone, disabled the antivirus, restarted the router by keeping it unplugged for several minutes, and I am not using a VPN, so I can rule that out. I have been trying to access since Thursday, without insisting too much in case there was some delay. I have plenty of space in my inbox, and I recently opened a ticket which I accidentally closed right away, but I did receive the confirmation email for its creation in my inbox. I have verified that this confirmation email was sent from the same address that sends the security codes.

I cannot open another incident until tomorrow.

[empty fractal]

Is there anyway to fix not being able to shoot your gun? I entered btr and that glitched then it kicked me out and can't shoot or throw grenades

[fast tiger]

There are couple things we can try that helped others in the past

[fast tiger]

First: write an email to this address and request code again

[fast tiger]

If that doesn't help
try the tedious brutforce method:
Try asking for the code every 15 sec for an hour. helped 4 people so far:
⁠#community-support message

[brave hatch]

@slim spruce

do you know how i solve this? :).

[slim spruce]

start the launcher as admin

[brave hatch]

not work

[ancient yew]

I sent an email to support via Gmail and haven't received a reply. How long does it take, approximately?

[brave hatch]

not work

[brave hatch]

I buythe game, my friend and I, and we both couldn't play.

]Do you know how to fix the error? When you verify the integrity, it doesn't go beyond "repairing the game."

[somber cloak]

guys tarkov always crashes when im playing scav raid with my friend but only the host stays in game and when i rejoin i spawn somewhere else how do i fix it?

[willow oracle]

I had the same glitch for yhe past 3 days!

Here's how I fixed that:

Step 1. Re install the game

Done!

Thats literally all I did

[somber cloak]

Thank you

[gilded ledge]

thats what im saying

[sand lynx]

Hi, trying to log in to my account (after a year or so). Website and launcher says 2fa code sent to my email but nothing comes, tried a load of times and waited a few hours. Password reset works however so noot sure

anyone know a solution

[green lion]

im having the same issue other problem is that i just puchased a gift key for someone and never received it either

[slim spruce]

it's sent to your email on your account

check your inbox on the email

[green lion]

i have been....... ive reset it multiple times and cleared any data to try and refresh it as well

[slim spruce]

it may take a short while then

No I mean email

not the launcher

[green lion]

i checked junk, and my other filtered inboxes nothing

and i cant get into my profile since im not receiving my 2 factor authenitcation code

[slim spruce]

wait a couple hours

[green lion]

im gonna be honest, thats not super helpful lol i just spent money to give someone the game and i have to just wait a "couple hours" so i can get what i paid for let alone get into my own account?

[slim spruce]

The email not coming to log in is a known issue that comes and goes. You not getting the other email may be connected with that.

[green lion]

is there a way someone can get me the key so i give the person the code cause thats the main reason i need to log into the official page

[brave hatch]

hiii

[lusty copper]

not really no, you just have to wait for bsg email servers to not be slow, noone here can bypass that in any way, n the moderators only have power to do anything in the discord only so they can't help more than giving advice

[green lion]

@lusty copper I get it no worries just a bit frustrated with the situation

[lusty copper]

super understandable, its unfortunate that there are problems with bsgs support, like ive been seeing people have problems with getting emails for like 2-3 months now since ive been hanging around the discord a lot

[slim spruce]

start the launcher as admin and repair

[north raptor]

Hi, Does anyone know what the status of a ticket is in Tarkov? My account was hacked and I want to know.

[slim spruce]

huh? you email them

[north raptor]

No, I made a ticket on the website.

[slim spruce]

on the hijacked account?

[north raptor]

No, another account that I created to send the ticket

[slim spruce]

they'll get back to you soon

[north raptor]

I lost full access to the account

[north raptor]

They changed my email address, even though I had two-step protection. I never received any notification of the vulnerability.

[slim spruce]

2 step verification on auth or google authentication?

[north raptor]

On auth

[slim spruce]

What makes you think your account is hijacked exactly?

[north raptor]

Well, they got into the account, started playing on it, erased my progress, and changed my name to "IGonnabanaccur"

Also, they changed my email and I can't access it.

[slim spruce]

That is not possible unless your phone was hijacked too or you linked your auth to the cloud and they got that.

[cedar sand]

Bro logged into a scam website and tried to get free stuff xd

[slim spruce]

Or you are mistaken about 2 step verification being enabled.

You can only change your email if 2 step verification is enabled on the account.

[north raptor]

Make sure I haven't downloaded anything suspicious or accessed any Tarkov pages. It came out of nowhere, without warning.

[slim spruce]

Then I would suggest you secure your gmail account or what ever account you have auth under as it's hijacked too.

your secrets on auth are in the cloud then.

[north raptor]

Well, they changed it even though I had two-step verification.

[slim spruce]

That is not possible.

There are 2 kinds of 2 step, the email one and auth

the email one does not protect your account.

[cedar sand]

The only way to change an email address is by accessing your account, the only way to have done that is with your 2 factor authentication, which means somewhere either you authorised the login or your email address was hijacked

[slim spruce]

The auth/google auth one protects your account and they physically need your phone to log into your account.

[north raptor]

Well, that's what I'm telling you. They hacked everything without me even realizing it. I've already changed my email password, and I also have two-step verification on my email.

[slim spruce]

I'll go out on a limb here, you could have logged into a fake website and given them a code from your phone and they could have a one session to hijack your account.

If that happened they are probably cheating on your account right now to get it banned.

[north raptor]

I haven't entered the Tarkov page or similar recently.

[cedar sand]

That is the most common chain of events from the people I’ve asked about how they got hijacked in here

They see some website offering free stuff and login to it to claim it out of stupidity

[slim spruce]

You would not even know it, it looks like the real thing.

Could have been from an email.

[north raptor]

Yes, in fact the name literally says that they want to ban my account.

[slim spruce]

You must find the cause of this or it's likely to happen again if you buy another account.

[north raptor]

I repeat, I haven't visited any websites that offer free stuff or anything similar. I really don't need to.

[cedar sand]

The unfortunate news is, if the account is banned for cheating it won’t be unbanned

[north raptor]

We hope she doesn't get banned. I'm waiting for a response from BattleStategames.

[slim spruce]

If all you said is 100% true, the most likely cause of attack is the cloud saves for authy and you backed them up on the cloud and your authy account and email both got hacked simultaneously - likely with reused passwords.

Or your computer or phone is infected.

[north raptor]

Well I'm cleaning my PC and formatting my cell phone if that's the case.

[slim spruce]

Your email is likely got as well, with email forwarding and hijacking.

They need a link from that to change things.

[north raptor]

I just changed my password and added more protection to my email.

[slim spruce]

check session logins and email forwarding

[fierce basin]

im looking to reset my password, when i enter in my email it says it sent the email but ive received nothing. Any ideas? Its been 5 hours

[fast tiger]

#community-support message

[smoky knoll]

I’m seemingly not receiving my verification code email when trying to log in on the website

[nova crystal]

"you are banned from Flea Market"... WTF? I just wanted to buy backpack! Before got error "214-"

[lusty copper]

wait 5-10 minutes you may have missed the captcha

[nova crystal]

the point is... there was no Captcha!

[lusty copper]

1.0 ready moment

[nova crystal]

it just errored 214- without any comments and now i cant buy anything. Traders also blocked.

[lusty copper]

it affects traders too yeee
either way it will expire after 5 or 10 minutes so you may have to just wait until then

[vivid nebula]

idk where to ask this...But does anyone know HOW to set up foot pedals for leaning? (I have Moza)

[nova crystal]

FFFFFFFFFLUffffffff! Why?!

[dense flume]

i just got the same issue

just out of the blue after i bought fuel of jaeger i got flea market ban

[willow oracle]

Hey the glitch just came back. I fixed it by changing my page file to system controled. If you have a very big page file, tarkov glitches out

[hallow merlin]

why cant i find a game on arena, and why are europe servers so empty

[dim pollen]

i’m having issues where i’m being discoondcted from raid every single raid weather it’s pmc or scav can anyone dm me with help or solutions i literally can’t play the game outside of my stash and hideout
ive verired my files dropped all my settings to the lowest with no change any help is appreciated please

[autumn briar]

Since 0.16.9.0.40087 (2 October 2025) recent...I've been getting this symbol in the top right corner of the picture appearing. Anyone know what it is please? I've also notice when loading into Streets it lags out for a few minutes. Never use to before the patch. Thanks

[timber cobalt]

It's packet loss

[willow oracle]

did you change your page file size?

[dim pollen]

explain what that is please

[willow oracle]

okay im guessing that you didnt

what i recommend you

is to reinstall the game

[dim pollen]

all i e done is tried to create a shortcut to launch tarkov outside of its launcher ounce that didnt work i deleted the shortcut

[willow oracle]

i had the same glitch

how much ram do you have

[dim pollen]

this only started after i tried a labs raid

32gb

all my setting are the lowest of the low rn

[willow oracle]

does your game crash after the raid finishes loading?

[dim pollen]

and i have a 3060ti with a 12700k

[willow oracle]

"awaiting session start"

[dim pollen]

i can’t even finish a raid

i get disconnected almost immediately

it was before a bit tho

[willow oracle]

hm thats really interesting

[dim pollen]

i can load into a raid run for 2 min and then i’m disconnect something. about the server

[willow oracle]

your game might be bugged even tho you verified

reinstall your game

dont trust the file verificatiion

[dim pollen]

fair nuff i’ll try this when i get off i was hoping to avoid

i’m at work so i was hoping to stockpile solutions to try when i get off

[autumn briar]

Anyone else getting packet loss since the new patch?. The game ran well before the patch. Now its glitchy and slow.

[cedar sand]

@dim pollen Follow this guide, it may help

??pagefile

[white steppe]

#community-support message

[quartz rose]

is there anyway i could increase the download speed on the launcher? its stuck at 14 MB a second but my internet and drive should have a much higher download speed

[slim spruce]

No, you're lucky you're not capped at 5mb/s too.

[quartz rose]

sad, why is it so slow? is it a bottleneck with the BSG servers?

[terse copper]

Game keeps crashing for me. Been playing for years and it suddenly starting to crash and just says do I want to send notification to bsg. I cleared caches, logs and integrity files. What can I do next?

[autumn briar]

ive not been crashing but this last tech updated has done something that has made my install unstable

[tight tide]

I need some help I’ve been trying to install tarkov and it will download and then it will unpack game files or check integrity and then stop and give me an error code and then say install I’ve tried like 8 times I’ve even uninstalled the game and tried to reinstall and it says the same thing

[candid tide]

Help?

anyone here to provide assistance?

I tried coming back to tarkov yesterday and today and im having issues just getting into the main menu half the time

loading screens seem endlessly loading. it took 4 minutes to get into factory raid right now on a sunday.

i tried arena yesterday but the loading screens after the matches just went on forever forcing me to restart the game.

Trying to play regular EFT today and just moving stuff around in my inventory caused the game to force me back to an endless loading screen, which im assuming was supposed to take me to the main menu.

I mean really, wtf is going on here?

[willow oracle]

When do you crash

[pale nexus]

Guys my account was hacked and support takes too long to respond they ended up changing the email and activating 2FA I have all the purchases receipts and proof of ownership what should I do?

[willow oracle]

How much ram are you running?

[candid tide]

100 gigs

ddr5 7200

4070 super

[willow oracle]

1. In your control panel, go to "programs", uninstall tarkov and bsg launcher

2. Delete ALL files related to BSG from your drives (C, and etc) MANUALLY (Go and check every folder.)

3. Re download the launcher

4. Download either the games

[willow oracle]

File page included?

[candid tide]

iv got 2 sticks of corsair vengence 48gigs each

[willow oracle]

Page file**

[willow oracle]

Okay that's good, what have you tried already that didn't work?

[candid tide]

whats there to try? This is the only game it happens with

i play bodycam maxed out, arma reforger maxed out, the forever winter maxed out

[willow oracle]

You could try:

1. Clearing cache
2. Checking file integrity
3. Reinstalling both games (launcher too)

Its funny that everyone says the same thing

But it usually fixes most of the bugs

[crystal crystal]

can anyone help me. For some reason i keep losing connection to the anti-cheat. I have uninstalled/reinstalled, ran game as admin, everything is allowed through firewall, verifying integrity, i have done the sfc/scannow and it comes up with nothing. This started happening a few weeks ago and i have sent in a bug report. This has never happened before. I have close to 3k hours. The only program i have installed is steel series sonar app for my headphones.

[willow oracle]

Reinstall battle eye

[candid tide]

so when i press clear cache it didnt do anything. did it happen in the background or is there supposed tobe a popup?

[willow oracle]

Or whatever tarkov uses

[willow oracle]

It did happen in the background

[crystal crystal]

may i DM you for a guide on how to do this?

[willow oracle]

While your at it, check integrity

[candid tide]

i am

[unique kettle]

https://www.escapefromtarkov.com/support/knowledge/446

[willow oracle]

I really can't tell you rn as im in bed. You can either search "how to uninstall battle eye" on YouTube

[willow oracle]

Or just listen to this guy

[crystal crystal]

ok Np

[willow oracle]

If that does nothing, id recommend a full reinstall of both tarkov and the launcher WITH all the files removed beforehand

I had to reinstall like 6 or 7 times already

[candid tide]

integrity check passed. Im trying the game now

[willow oracle]

Good luck

[crystal crystal]

should i allow the battlestate games folder under security to have the checkmark allow full control

[candid tide]

i hate that luck has a part in this when iv spent so much money on it

[willow oracle]

Its a unity game, no wonder

10 year old Spaghetti code

[candid tide]

well the menus SEEM to navigate faster so far. Im trying a factory raid once more.

[willow oracle]

Remember to turn off mip streaming and auto ram cleaner

[candid tide]

in trying to change the server, a bunch of them are just little dots with no ping....

[crystal crystal]

give it time

[willow oracle]

Screenshot pls

[candid tide]

switched it to auto since it took more than 4 minutes with still no factory raid

[candid tide]

theyre all back now, but it was mexico and NA central i think, and some up towards the top i didnt care enough to note

im in florida btw

[willow oracle]

So an improvement i guess

Have you loaded in?

[candid tide]

closed it down to get that info for you

[willow oracle]

Try both pmc and scav runs

Because for some reason scav runs crash more frequently

[candid tide]

will do

the server connection icon in top right keeps poppin off and my entire invetory is locked

but everyone is still running around and gett killed

[willow oracle]

Oof I really dont know whats going on at this point

[candid tide]

the gun i picked up is locked in the reload animation

[willow oracle]

There's probably something going on with Bsg servers

Id sleep it off

And if that doesn’t work id reinstall

And pray

[candid tide]

i could run around, but couldnt influence the world in any way

tagilla found me easy enough tho

ima try the scav run real quick as see if theres a difference

[willow oracle]

It seems like the problem is with your connection, since everything could influence you, but you couldn't influence anything

Try changing servers

[candid tide]

that glitch where an item flashes but never moves. Thats a recurring theme

[willow oracle]

Yeah i had that today with a gun

[candid tide]

i tried changing servers already XD

[willow oracle]

Well... just wait I guess. Stuff like that fixes by itself

[somber cloak]

How do i do that?

[candid tide]

surprisingly enough, the scav raid went flawlessly

until i died. But i didnt notice any issues at all.

it feels like it might be the server that logs the PMC inventory thats the issue perhaps?

[willow oracle]

First off, did you change anything in the page file? If you haven't, that it means its not it, then you should:

1. Clear cache and integrity check
2. Pray
3. If that doesn't work. Reinstall bsg launcher and tarkov

[willow oracle]

Seems like it

[willow oracle]

??pagefile

[white steppe]

#community-support message

[candid tide]

taking this advice and fucking off till something changes.

many many many thanks for your assistance Heavy. Your a fucking saint.

[willow oracle]

<3
I help people when im bored

[candid tide]

well i really appreciate it. truly.

[scarlet spire]

A question regarding Arena's latest update, didnt find another place to ask and prolly a dumb question but I figured it wont hurt to ask. Items no longer available for loadouts and alsomissing from armory (the SSh-68, Sfera, 6B5s and such) despite not being mentioned in news about the patch. Prolly safe to assume intentional change and simply just not mentioned?

[dim pollen]

still nothing im losting connetion with the server it says

[spice island]

i havent played inawhile what level do i need to be to access flea market

[dim pollen]

15 on pve 30 pvp

[slim spruce]

re-login to the launcher

reset your password

log in on the website now

[dim pollen]

anyone have any fixes for constanly getting "server connection lost" ive installed, verified, reinstalled battleye, reinstalled the entire game and ive been on reddit and fourms for 2 days now and still cannot play the game for more then 2 minuetes as a pmc or scav without being disconnected

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/439

[dim pollen]

dosent help too outdated i think ive done that and one from 2024

[slim spruce]

The only other causes for this are a slow pc and second, a problem with your connection type.

With the connection type problem there are 2 distinct direct causes, one is something you can check.

1. Lack of IPV6 address from your ISP. (see whatismyipaddress.com or other websites like that to check)

2. You are on a dual stack lite connection. Tarkov requires dual stack (not dual stack lite).

[dim pollen]

this is a new issue

[slim spruce]

put 2 step verification on your account right quick in case this is a hijacking

[dim pollen]

i was playing just fine

[slim spruce]

the dual stack lite problem occurs randomly

[dim pollen]

how would i fix dual stack?

[slim spruce]

contacting your isp

[dim pollen]

sick

over 50 hours and cant even play anymore

i have 0 issues with my load times either and my wifi tests fine if my support ticket dosent come through im selling this hoe

[muted tree]

Why does FPS vary so much on customs lmao

I've got a 7900 GRE and a 5800x3d at 2k native no upscaling and I get anywhere from 120 to 200 fps

Should I be putting more stress on my GPU or something?

[silent valve]

Whenever I try to load into a scav run my game crashes and pc freezes. But ONLY when trying to scav.. my PMC loads in fine

Does anyone know a solution for this issue?

[desert plover]

Do we have any info about Arena BattlePass and PvE synchronization fix? Is it coming before new BattlePass? I hope we don't lose the missing Ref offers in PvE forever

[lusty copper]

nop no info about it

[prime sleet]

for some reason it started saying that my email is in pending to change so i restart my password and now i can get pass the two step Authorization

[modern dock]

why cant i shoot my gun

[lusty copper]

aint got no bullets in it

idk, what happened before you couldnt shoot ur gun anymore

[vivid briar]

How do i get emails from BSG when I'm not receiving them. PLZ HELP !!!!

[prisma pelican]

Launching EFT keeps rebooting my pc after latest update

• Cleared Cache
• Checked Integrity
• Repaired Game Files
• Uninstalled and Reinstalled

Any ideas?

[slim spruce]

This means your pc is unstable or corrupted. Change ram speed to basic, 2133 ddr4 and 4800 ddr5

Then we can scan windows for errors if that doesn't help.

[prisma pelican]

Although pre-update it was working...?

[slim spruce]

There are very limited amount of causes for crashing a pc when starting the game.

Another fix could be adding page file if your ram is being filled to max.

[prisma pelican]

Still gotta be in (C:) for Win11? Or was this fixeD?

[formal cypress]

works on D: for me

[slim spruce]

you can change the temp folder to fix the problem you are mentioning

in the launcher if C is full

[prisma pelican]

Ended up doing a windows scan before changing ram speeds and there are indeed issues here. SFC found corrupt files but not able to repair. Going through DISM rn.

Defnitely not a storage issue 😄 LOL

[steel wagon]

I am struggling with fps in Tarkov and it takes the fun away. Barely playable (about 40fps in fight). Any Advice would be nice

[native leaf]

Is there anyone who knows a lot about pcs that can help me fix my game from crashing a ton

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/441

[native leaf]

Checking it out thank you

[silent valve]

I keep getting this error message whenever I try to do a scav run.

[limpid cape]

so like ii finished to great heights in arena annd shows task completion but in eft it wont show completted what do i do?

[nova crystal]

I have two question regarding Tarkov Logic.

1. Shouldn’t muzzle velocity increase when you use longer barrel?
2. Shouldn’t ergonomic increase when you use more new, plastic magazine, instead of Ye Old bekalit?

[lusty copper]

1. i think it does generally increase muzzle velocity from what i have seen, maybe not by an insane amount but its a small difference
2. it's generally like that, the modern / plastic magazines should have better ergonomics than the bakelite AK74 mags, but the metal waffle AKM mag has better or same ergonomics as the other modern AKM mags, bsg moment

[cedar jackal]

I have a question with tarkov arena. I am currently battlepass lvl 103 will i make it to 150? my brain is to dead and there is no operational task notes on the wiki so i am currently presuming i will make it but unsure enough for me to grind arena just to have more of a margin

[willow oracle]

On ease

You'll reach it in no time, just do all of your daily tasks

[cedar jackal]

Okay thanks. i was feeling a bit stressed out after seeing the roadmap

[willow oracle]

In one day youll reach 4,5 lvl

You'll get it in a week if you lock in

[cedar jackal]

4.5 for the tasks got it

is that only daily's or with weekly included?

[willow oracle]

Only daily's

[cedar jackal]

what is the reward for weeklies?

like 3k xp?

or rather 3 lvls

[willow oracle]

Uhh like 3 or 4 lvlz

MAYBE 5

[cedar jackal]

Ty il take a closer look on it in two days but thanks for the reassurance

[barren surge]

idk but i saw video of someone doing that in Rust and it gave massive fps boost

[granite swan]

Is anyone having issues with quick item equip, meaning holding LCTRL and clicking with mouse1 , like hitbox of the item is not correctly registered or at times doesn't work at all ? also happens with ALT + Mouse1 ?

[steel wagon]

I am struggling with fps in Tarkov and it takes the fun away. Barely playable (about 40fps in fight). Any Advice would be nice

[boreal shale]

Hi. Does The Goons shoot at AI-scavs?

[tame magnet]

are there anyone have this issue?

while loading in a raid there's a chance that your unity will crash

me and my friend have this issue anyone have it too? and how to fix it

[fast tiger]

no

but rogues do in water treatment plant

[dull pagoda]

im having issues downloading tarkov, its stuck at "calculating time", and after a while it cancels the download, any help?

[fast tiger]

check if very first ping helps

[dull pagoda]

i have no idea what that is

[fast tiger]

sory, top right pinned messages

[dull pagoda]

oh thanks

[frank oar]

i clicked off the captcha check when buying a bunch of things and it gave me a bunch of errors then i got a pop up saying i am banned from the flea market?

and now when i click on flea it taked me back to the main menu

[cedar sand]

You must complete the captcha otherwise you get banned for 10 minutes from the flea market

[candid bone]

anyone got johnB glasses on their scav? would greatly appreciate it

[hot swallow]

Anybody got the keycard for dragnet?

[main magnet]

anyone have kottonj, can help with mostly anything

[cedar sand]

this channel is for people that have issues with the game not asking for help with the collector

let's keep that to channels like eft chat or pve chat

[outer yew]

A couple of friends are returning to tarkov due to the new changes and 1.0 releasse on the way! Question is does anyone have a answer to what is causing the error code 104006? they get like 80% done downloading then it just crashes and spits that code out

[slim spruce]

error message along with that?

[sinful silo]

In Arena my classes are incompatible even with no equipment after the update. Tried everything but still incompatible.

[slim spruce]

you must get everything within the green range

in the bottom left

you have money resource with points

or what do you mean?

[tiny parcel]

hello, whats the eta for a support ticket response?

[hybrid swift]

Hi im having this problem, it doesn't load bc of that

[formal cypress]

and whats the problem

[hybrid swift]

i cant join any game

it doesnt load

[formal cypress]

ok

[river umbra]

Hi, i'm unable to receive those auth code from the launcher, is there any way to remove it?

[formal cypress]

try again and again till you receive it

[woeful prawn]

Would i be able to play with like no frame drops with i5 10400 rtx 3060 and 16gb ram?

[formal cypress]

probably

[loud moss]

you're going to be stuttering.

[woeful prawn]

Even with lowest playable settings?

[loud moss]

you're going to be stuttering with just 16 gigs of ram

[elder iris]

my arena is not leveling my bolt action skill anyone know why?

[spice island]

do yall think they made arena worst

[slate needle]

Hey guys I been looking for the RB-ORB1 key for a week now and can’t get it to spawn and been checking the flee every chance I get. Is anyone able to help me out?

[chrome mirage]

So i been using the cultist circle a lot, typical 5xSSD guy here. The only task i have left is crisis ( still need a ledX ) i was hella hyped when i seen 6h Cultist timer, however 3 times back-to-back ( as for the 6h timers ) i got random keys like W216, Radar and E310 which clearly i dont really need anymore for Tasks nor do i need it for hideout for that matter. Does anyone know why that happens?

[eternal flame]

Where can i report a bug lol

[lusty copper]

ur fucking rich

[lusty copper]

you might be able to embed that screenshot with a bug report thru the EFT launcher

[eternal flame]

1.0 ready btw, just bought the dog tags from Fence, level 500,000

its PvE so not a huge devistation

[lusty copper]

no fucking way that it's not a visual bug thats crazyy

[lusty copper]

its possible to exploit and get unintended items, such as those dog tags might be cheated in some way, and if so it may cause your account to reset

so be careful i would say

[eternal flame]

i just bought them from fence, i dont see why they would be in through a cheat.

[lusty copper]

people somehow cheat stuff in and sell it on the flea, like the red zryachiy hat you can see being sold on the flea in pretty sure is exploited