#community-support
1 messages · Page 330 of 1
I'd like to keep my preorder bonuses. As well as the time I put in, bought it around quarantine time so kinda attached to the acct
you will need to contact support, they will request you provide proof you own the account somehow
How do I do so? I sent an email years ago and never got a response, I think I still have the purchase in my bank account.
Again, it was covid time so it was a bit ago
Try sending a new email
I am not personally sure what means they would like, but a reciept from your bank hopefull will do the trick
Sounds like a plan. If I were to repurchase it now, would I still have the bonuses or did they remove them
I am not sure what bonuses you speak of
disregard. playing a raid resolved this issue
The secure case and such. I remember there being a few bonuses with money and such for buying during the preorder beta
ye you should have whatever you owned originally
So if I bought it again, I'd still get the same stuff as when I bought it in beta
Follow-up because somehow I have made progression, 1/2.
Don't know what I did, but I have:
Accepted 3 Operationals (Kill 5 PMCs with AK-105, Kill 12 Scavs, Turn in Food items to Therapist)
Turned in Food for Therapist
Complete a factory run, get 5 PMC kills, 9 Scavs
Do a Reserve run, realize I have progression on Great Heights 5, get my last 3 Scav kills
Extract successfully
how do i fix the checksum fail?
ok ill try that
hey idk if its just me but it seems pks quest eagle eye is bugged on pve the west side drone dosent have the sas disk you can grabb it its weird
is there any way to fix ARENA and PVE synchronization? i have the pass completed with 82 rewards unlocked but nothing shows up on REF
Who do I contact about getting back a lost account I purchased
Purchasing of accounts violates the license agreement so it’s unlikely anyone will help
I completed this task on a recent hardcore playthrough, are you sure? It was there when I did it
I got my code btw just add them both e-mails to your contacts and try again
I have had this issue myself. I actually was able to get a reply via battlestate games. They do not know what causes this issue, they are also aware this is becoming a more common thing but they are working on a fix. I can PROMISE you the replies you were getting are not what the issue is. I have never once overclocked anything, i have never once messed with anything, everything is in it's vanilla state and i too am having the issue. where they may have been ''helping people with tech issues for years'' this is a growing problem and not just a problem with people who have overclocked but also those who haven't. As i've said they are aware it's a rising problem and are looking into a fix
I went out of my way to get into contact with people because unlike you i didn't get a response on here when i asked. i was ghosted so after chasing up and emailing and submitting tickets i finally got some information. I have shared with you what i have been told. I hope it helps and that it's also fixed soon, for both our sakes
You got an automated response, I have personally resolved this issue with multiple users in this channel, instability with the system can cause the anticheat disconnection, finding the issue with the system (usually either not enough memory/system resources or unstable overclocking) and returning it to default values resolves it
but i too, like him, have AMPLE memory. I submitted videos and screenshots. nothing you have said was related to my problems. not a single one of them.
I'm also playing games way more taxing then tarkov perfectly fine. You can assume i have things overclocked all you want. i do not.
It has nothing to do with being taxing or not
i can't return to default values if they're already at it can i
so that point is incorrect
BattlEye and the Tarkov client are not the same thing as another game
It’s like saying I have driven many BMWs so why is my Ford’s clutch catching
so please tell me, if everything is at and has always been at default values
what the issue is, please
If you’re going to be condescending then I don’t see why I should go out of my way
i'm asking a genuine question
you've made an implication as to what the issue can be, i have stated how it cannot be. So i'm looking fr answers. I'm sorry if that comes across condescending it was not my intention
You’ve made it very clear you don’t actually want my help, so instead of reading you basically shit talking me saying I don’t know what I’m talking about I’ll choose to mind my business
i mean, you're talking as if you've seen the systems we use when you haven't. I am asking VERY valid questions
could you make screenshots in your bios and post them here?
screenshots of your bios settings
ram speed, xmp etc
No I am not, there are many causes for the issue, and I went through multiple of them with another user, you have latched onto one single point of failure and are acting like it must be true in all cases
Unstable overclocking configuration can cause instability with the game client and the BattlEye service
Your complaining doesn’t change that
''nothing you have said is related to my problems. not a single one of them'' - Because i have checked those issues you have stated and non have worked.
Do you think its a problem of the game and the issue is not on your end?
people are playing the game, so it's not a game issue im not that stupid
ok
Please reach out to tech support via a ticket in your game launcher
I have already done that, multiple times as i've stated. Thanks for your time.
What could be the reasons for prolonged (like 15-20 minutes) loading profile data? Also I am facing issues when I extract, it takes 5-10 minutes to reach the main menu, sometimes it’s just stuck right after extraction and I have to do alt f4 and run it again
So if somebody is facing same issues or know how to fix it, it would be great
Disable mip streaming
If that’s already disabled, try selecting different servers in the launcher
What is mip streaming?
In the graphics settings
It’s enabled by default and it is very bad
Ok, thank you, I’ll try
Also, one solution many have had for that, is deleting the .ini files from the documents for the game, however this deletes all of your settings and keybinds so back it up just in case if you decide to do that
Thank you, I’ll try and let you know, thank you
hi
can you somehow recover your email?
im trying rn
do you have any proof of payment for tarkov?
you could send an email with that to
??support
Support@battlestategames.com
i recovered my e mail
nice
ok what i do now with my tarkov account
login, change password
i didnt get anything in my e mail when i put it in
where can i request e mail change i dont trust this e mail anymore
@fast tiger i cant login into tarkov
ok it worked
whats the email provider?
russian mail
no thats not e mail
i just think its not because of the email provider, if its a big one
i added 2fa to it
you changes password right?
yes
cool cool
thanks
Idk for me it wasn't thare I looked around the uav and it wasn't thare I genuinely think it's bugged an I'm hard stuck because I can't give pk the last ssd
what do you mean you looked around?
its in a specific spot in the UAV
can you screenshot the quest reak quick and post here?
I mean I looked at the spot in the panel and it wasn't thare so I looked around maybe it got clipped somewhere else I'm genuinely confused
can you screenshot the quest reak quick and post here?
in the traders menu
can you mark on a map, where you are searching for the second drone pls and post here?
I have restarted my game Twice now and still the same exact error ??/
hello everyone. I am looking for help for dragnet task. couldn't find the required keycard. can someone help me?
or #pve-lfg
Do the holy trinity of bug fixes:
In Launcher:
-clear cache
-delete logs
-verify files
Then restart your PC
could you go there in practice mode and make a screenshot, where you would look for it
Ye I'll get to it in an hour or two
Did all that and the same shit happening
I came back to Tarkov after about a 3 year break. I'm not if this has been talked about or not, but does anyone know if the flea market will stay in 1.0? Can't stand I have to be level 30 to access it currently... I'm too much of a casual player now.
hi i need help my game dos not working will i it still on loading profile data for 10 min than its colse
its now for 3 weeks
and open tickts to support team and its same
I have all the stuff ????
I found the issue, it’s a packet loss issue. Tarkov can’t handle even 0.1% of packet loss. Which is ridiculous, the overclocking thing I knew it wasn’t it. I didn’t want to call the dude out because I’m not the most tech savvy, but I asked my buddy who works in tech, and he said the dude was smoking rocks. That it’s the most unlikely cause- overclocking. He said don’t listen to discord mods that have been “fixing tech issues for years” I laughed.
Not scrolling up for the original reply, but I believe I found the issue, thanks❤️
??
Also iv watched a lot of Tutorials on GunSmithing for instance Gunsmithing level 5 the m870 Shotgun, the guide said "buy the weapon from Skier" and he indeed bought the weapon from Skier, I go to Skier and the weapon is not there AT ALL >??????
For such an Expensive game this certainly has a lot of fucking problems that are seemingly unfixable
no worries
The irony in you getting upset at him being condescending😂 dog that’s exactly how I felt from your replies.
thats very rude to say
i can give you a lot of examples, where people say they tried one thing or say they didn´t do that, then i dig deeper with qiestions and they turn out to be wrong
Just remember: Blue names, red names, we are all people like you and help you in our free time
Gamers like you
That’s all well and good, but I’m pretty certain I figured it out.
And again go reread the conversation, he was condescending to me during the whole interaction, I simply ignored it because I was more trying to fix this issue, when I said I don’t think that’s the cause again he was condescending… and guess what I was right, my buddy who’s fixed just about every pc issues I’ve ever had, said his advice was the most unlikely route of what the issue was. Have a good day brotha❤️
NGL bro, that makes a Hella lot of sense tbh. We are about to upgrade our internet because our provider has been taking the piss with sending our new box! At least now I know it's going to be fixed when we swap over, and I get double download speed so winner winner 🙏🏼 thanks for the information, I appreciate it
I was reading the convo from the start. I agree with the the condescending and ruddish tone.
I feel like asking quesitons helps. You could have for example asked quesitons like:
How can i show you, my pc isn´t overclocked?
Thats why i asked my questions
but you didn´t reply
its alright
I mean if someone is in a position to be a "helper" rude and condescending isn't the way. And when they get matched with the same energy they shouldn't be shocked by it either. I don't want this to become an escalated thing hence I backed out earlier. But I wasn't particularly happy with how someone in that position was being so shared my experience. Either way, it happend and we may have a potential fix. I thank you for your time non the less.
Idc that much tbh bro, I was looking for advice he gave it, I knew off rip it wasn’t helpful so why bother continuing, dude was adamant on it not being a dc issue even though I kept telling him all signs point to it being so. And if my system is overclocked it was set up by my boi the same one who like I said has diagnosed my pc with damn 100% accuracy. And he runs multiple tarkov servers, he knows what he’s doing…..
condescending and ruddish tone came from TheAllyMyD i felt like
Lmfao😂
It came from them both.
But it was the moderator first.
It's there for us all the read dude.
might be closer to the truth that i wrote 
Telling someone what they have done to there PC without seeing it is condescending and rude. Agree to disagree.
he didn´t say the dude overclocked it
he said: the system might be overclocked
Just go to BIOS, send screenshots, show it isn´t and move on
Thats why i asked my questions
''i highly doubt your system has no overclocking on it'' that's implicative of doubting the person who owns the pc and possibly built it. Why are you dragging this out when we've agreed to disagree and move on
nope
i just went and directly quoted it
It doesn´t imply he overclocked it
He’s argueing semantics bro let it be at this point😂
You are interpreting to much into it
no im not. gosh you guy here are such elitist pricks and you're all a bunch of fucking nobodies at the end of the day. It's interpreted as it's meant. it's meant in a way of disbelief to the person who actually knows. fuck off this server is ass anyways. peace you bunch of fucking drips
Also I’m at work and I’ve solved the issue got no reason to show bios. Kinda the whole point I’m not going on a goose chase for something that is not even the issue😂
thats pretty rude things to say
i knew from the start you know better what the problem is, then everyone else 😂
Bro pulled a Karen, insulted and left 😂
@slim spruce Could you help me? To remove my f2a from the account? For some reason it is giving wrong code, I already sent an email to support proving that it really is my account, but it has been days since I had a single response, could you help me please
Found a fix for anyone having the Profile Data Loading in Dubai ^^
Tell us 🙂
As simple as it sounds... exitlag... and in exitlag just make sure you click ''Redirect login'' so it actually connects as soon as you start the launcher
Arena stuck on looking for server ?
What should I do if I get permanently banned even though I truly didn't use any cheats?
please wait for a reply
@slim spruce I thank you for your attention, I have been begging for contact for more than 10 days, I will wait, thank you for the answer
you are banned permanently?
i swapped to linux a while ago and i heard rumors i can get a permaban if i run tarkov through a vm, is this true? i just want to know ahead of time in case i need to dual boot
The game will not run with a virtual machine.
thank you
game doesnt even get pass loading screen just sits loading after newest patch nice
and checked integrity of the game
anyone else unable to put prestige 3 tags in a dogtags case?
Everyone
i assume it will be the same for prestige 4 tags aswell then?
Unstable overclocking and low system specs can literally cause packet loss; just because a PC has good specifications that doesn't mean things are configured for Tarkov to run correctly, packet loss can be caused by a myriad of things from connectivity issues to hardware issues to driver issues, if you're having issues with packet loss then you need to resolve the underlying issue causing it.
I think BEAR tags work but USEC don't, or the other way around
makes sense 😊 thanks for the speedy response, packet loss can happen if your on WIFI also since some people still use it
Most users have said this issue can be helped by deleting the .ini settings files from the documents folder, but it could also be caused by connection issues so try switching servers in the launcher first or using a VPN to see if that clears it up
Turning on XMP/DOCP is overclocking by the way, most modern motherboards also have auto tuning wizards installed to them that get enabled by users that either just click and forget or by a system builder that built it for them, I literally said "Not saying you went in there and tweaked voltages and timings yourself- But you could have an auto tuning wizard set up that could be causing instability with the client" so if you're going to quote me please provide the full context instead of cherry picking things to fit your own narrative, I already pointed out that you did this when you were so deadset on talking about the overclocking possibility, you focus so hard on it when it's just one single thing that could be causing the issue out of a dozen
You are permanently banned in-game?
best bet is probably to just dual boot
No, my friend got banned. Should I have them DM the BSG email address? Or I'll bring them here later.
Why are you saying that you got banned then?
If your friend got banned for cheating, they're probably cheating and lying to you
He has been permanently banned.
But I've been playing games with him for a year or two now. If I contact BSG support, will they look into it?
so im trying to get my account back because someone changed my email and pasword and they responded this should i do anything else or just wait ? "Access to the account has been temporarily suspended until the circumstances are clarified."
No, BSG will not look into the ban of a different user for you; they have to contact BattlEye themselves, you appealing on their behalf will do nothing, it will go nowhere
You must discuss it with support, no one here can do anything
I'm talking about when my friend sent a message to BSG. The EFT homepage says they don't accept appeals for permanent bans, but does that mean there's absolutely zero chance it could be overturned?
I literally just told you that they need to contact BattlEye
Battlestate Games don't do anything about it
Oh, I totally missed that. Thanks for the reply.
Guys i dont understand what chatgpt means exactly
"Ceramic can have weaknesses vs certain ammo" I get it but bullets deal damage differently ?
the sentence
"Ceramic can have weaknesses vs certain ammo"
is wrong
So if i want to survive lets say lvl 5 bullets, whats the best pick here ?
Idk say 5.45x39 BP
Each material acts differently i guess
the thing you should worry about is armor class on armors and plates
and
penentration value on ammo
maybe use something more reliable...
material is not that much important yeah
cheers
why do i have 150 ping on arena in my servers?
I am unable to force dlaa in eft using any method, is this an issue that will get fixed?
I used to be able to do it through the official nvidia app, but now it says superresolution is unsupported
Anyone having problem with tarkov audio? Doesnt matter what setting i change on my headset it sounds the same=shit.
how do i fix this
when i screenshare for friend he can hear the differences i change but nothing happens for me
fixed^
Have you selected your server in the Arena game settings? It doesn't use the same servers as EFT does in the launcher
nope figured it out thanks
in easy money part 2 is it any drinks that i can turn in or only pevko lightbeer?
Low system specs😂😂

do clothes from arena battle pass persist through wipes?
About one in thirty raids I disconnect from the server, yet my system will run an LLM with zero issues 😹
my game keeps chrashing, can someone help me please?
Im sure this has been dealt with before, but for the life of me, I cannot figure this out. Constant crashing going from fullscreen to window. If anyone can help me out, Itd be much appreciated
Also crashing when changing from secondary to main monitor
Hey there I got this issue now, trying to access my launcher cloudflare keeps asking me to confirm I am a human, every time I click on the box it spins for a little and it asks me to do it again and again and again, I changed my password and it is still not working, any suggestions?
Is this were we can rant about these cracked bosses or wrong chat?
Hey everyone, I've been having an issue for over a week now. When I launch the game, it just gets stuck on loading profile data. I'm in UAE, so I thought it was because of undersea cable issue that happened recently. If I use a VPN, it connects fine, but then I can only play local PvE, no co-op no PvP and no streets because the ping gets too high. If I use VPN to load my profile and then turn it off, it crashes cause of authentication. This is happening to a few people I know playing in UAE too. Is there any solution? Anything we can do?
Check if this helps
#community-support message
Can't turn in my gzhel
Thank you so much for this! So I was able to login with Exit Lag but for some reason my account is NA? So I had to redirect to NA but then when I try to connect to a game the ping is over 200.
Try restarting ur game
Actually it might need to be damaged more
Already did
It might need to be 0% - 50% durability then
damage more
Do the holy trinity of bug fixes:
In Launcher:
-clear cache
-delete logs
-verify files
Then restart your PC
i need help. i cannot install EFT anymore... i can get the launcher, but every time i click install on EFT, it slowly kills all the running programs on my PC (spotify, discord, google, is usually all i have running) i will click install on EFT, all it says is "waiting 0kb/0kb" and then within two minutes it will pause my music, or whatever tf is open.... i can still move my mouse, but nothing works. eventually it will black/bluescreen. i have no issues with anything else, ive done two windows wipes, ive uninstalled and reinstalled launcher, ive ran as administrator. ive done fuckin everything that the forums have said and done what i already know used to work in the past. but now, it just wont work. ive missed out on the last two wipes because of this shit. i want to play the damn game and nothing will work... if anyone has encountered this pls pls help. i havent been able to play in over a year..
what are your pc specs?
tarkov installation help:
#community-support message
ryzen 5 3600x. 2060 super 8gb. 16gb of 3200 (or 3600 i cant remember... its slow ram) two WD M.2 drives. cant remember exact read write speeds on them but i know my C: drive has faster read write speeds so i usually throw the main games i want to play on there. but ive tried to install EFT on both M.2s, and even my SSD and HDD, doesnt install on anything, after multiple uninstalls, full file wipes via revo uninstaller, plus the two windows wipes. nothing works
then try this
#community-support message
You might struggle with 16 GB ram but we will deal with it, when you installed 🙂
how do i go about reporting some dude
if its in the discord #discord-mod-mail with evidence if its in game use the after game report screen
yeah ive always had issues with my crap ram in game. but it was something i didnt mind dealing with because i love playing the game either way. i just hope the ram isnt my not being able to download issue now. ill try out that manual install stuff, thank you!
Is it a known bug that whenever I start a new Raid...I get Failed Escort task and Relentless task....whether I died or not ?
Aight so I have a weird issue. Since the latest "hotfix" whenever i right/leftclick on my mouse, and turn different directions, it can be either left, right or down but has to be within certain limits, it triggers a crouch/stand up.
Only happens in Tarkov, tried if it happened in other games but no, only Tarkov.
Crouch is bound to the C key as default, and I have no mouse macro stuff running...anyone else experience this?
I'n not sure if that's an error form my side but I'm trying to submit 3 full Grizzlys for a weekly quest and it through me an error say 228
Unfortunately this type of quest doesn't work
did you reset your controlls to default?
Yeah, tried this as well. Made a video of it and will bug report it.
then why they have it in game 💔
#screenshots message
Is this a Bug ? Putting Extra protection on a helmet lowers its Armour value by 2 ?
Well its Class
Why does it say overall class 2 ? from 4 ? surely it would be 3 in the middle if anything?
there is no overall class
it doesn´t combine on helmets
or armors for that matter
Another bugged quest, just did Interchange as a Scav, absolutely slapped 3 PMCs yet . . . .
report in launcher as a bug
Will do. But quite a lot of the daily’s for Scav guy are bugged
Launcher says purchase game I have receipts who do I contact
You are likely on the wrong account.
what did you purchase, the exact wording, and what are you seeing on the launcher?
I need some x handles of the devs please. I need them to adjust my stats to reflect max
no
why there is 2 different ways/recipes to open arena crates in Workbench? Why do I need 5 min and more tools if 1 min craft is avaliable from the start?
They were added at different times and the previous craft was not removed
FINAL UPDATE/FIX FOR GREAT HEIGHTS 5
If anyone else is having problems with the quest not syncing, you need to sync it manually by logging into EFT after each win.
@slim spruce hey, im the guy struggling with BSOD on launch. thanks to help from support, the game just FINALLY launched for me! I wanted to share the fixes support told me to do. first was to set the paging file size to 20480 MB(for 16gb of ram or more), and that stopped the BSOD crash. the game still didn't launch, and i sent logs over to support, and that showed that i had missing files even though check integrity option in launcher never said so. after reinstalling, the game launched 😄
i haven't played this game in YEARS, im so excited LOL
👍
cool
interesting
hey guys, does anyone know why EFT is using 96% of my RAM? I have 32GB and the game keeps lagging every 5 seconds, btw i played it before and now i haven’t played for like 5–6 days and this is happening
It will allocate whatever it has access to
??pagefile
its the same
Please show the page file settings
And did you restart your system?
yeah, i have
Select no paging file for the C drive
And increase the page by 2X for your D drive
The changes don’t take effect until the system is restarted
i did restart it after the changes and still nothing
The usage isn’t going to decrease, as I said it allocates what it has access to
yeah, but it wasn't like that, it used 10gb less
You can lower texture quality to use less VRAM and memory
Run to the shop you think you are meant to be in . . Tab out to check the map and crash. Quality
Why am I so bugged ALL the time. I get bosses killing me every other raid as a Scav. Iv reinstalled. Verified blah blah blah and still the same shit
I have less issues on Star Citizen and thats KNOWN for issues
The company is based out of London, no bloody wonder its so poorly made and riddle with issues that get ignored . . stark comparison
Estou tentando acessar minha conta mas não recebo o código de verificação em meu e-mail , preciso de ajuda do suporte de como resolver esse problema
@wicked linden English only please
“I’m trying to access my account but I’m not receiving the verification code in my email. I need support to help me resolve this issue.”
Since yesterday, after a BSOD mid raid, i haven't been able to boot tarkov at all. It inevitably BSODs during the Battleye launching sequence.
I have tried clean reinstalls of the game, graphics and other drivers, via deleting files in appdata manually, as well as using tools such as revo uninstaller, and the included uninstalling procedure, none of which have fixed the issue. I have also tried increasing the pagefile size to 64GB.
the BSOD error reads system thread exception not handled.
My system is a Thinkpad P16v Laptop, with a Ryzen 9 7940HS, 64GB of DDR5-5600 RAM, and a RTX 2000 Ada GPU, currently on Production Branch Driver 573.73
set ram to 4800
where would i do so? i do not have such an option in BIOS, the laptop shipped this way
if the overclocked ram is unstable there's not much we can do
Other options are repairing game files and reinstalling completely the game
a user had a similar problem and the file checker was reporting a good game when it was corrupt
i have reinstalled the game completely multiple times already
will reboot, then report back. had done the same earlier today in which it said files repaired. however, after such a step, no changes in behaviour from tarkov were found.
reboot and do it again
Crashing right when the game starts is usually either unstable ram or a corrupt game. Since we can't change the ram speed that leaves us with not many options besides looking at the event logs.
look more in event viewer for entries
not definitive, but doesn't seem to be memory?
and cannot find anything in event viewer
might be incompetence on my end there, though.
There must be a way to change ram speed. Maybe in the laptop control software.
It's overclocked we need to change that.
Lenovo BIOS simulator
i do not see a memory speed option anywhere
i genuinely dont think this thing has XMP
This is a professional workstation?
They are 5600mts
technically, yes.
he is showing his bios it's some special lenovo locked stuff
Use Lenovo Vantage: Download and use the Lenovo Vantage app to check for system updates and manage settings, which can sometimes unlock features like XMP.
nope, not present in there either.
if you check task manager and than performence and memory then right botom corner there is a text with speed: what does it say
it uses all it speed
Laptop moment
and this command in cmd ? DISM /Online /Cleanup-Image /RestoreHealth
?????????
Just a quick idea here since I've been watching this issue for a while - Might be worth it to try and look for any other potential causes other than RAM issues since it genuinely seems like there is no way to do anything about the clock speed
Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows.
https://www.diskgenius.com/resource/system-thread-exception-not-handled.html on this site it also could be a faulty driver or bad sector on the drive
This page provides 11 fixes to the BSOD stop code SYSTEM THREAD EXCEPTION NOT HANDLED for Windows 11/10/8/7 and tells how to recover lost data when computer won't boot.
dism will inspect windows more. I had one time same issue i run dism and sfc /scannow and my bluescreen where gone somehow
My ram is 8000mts but none of the games like it all they do is crash or bsod. i set them to 6400 mts else i can't play much 🙁 waist of money
thing is from what I heard from Skye it seems EFT specific
This was on tarkov but that was on my prev build
also it is weird that the crashing started yesterday, and persisted since. We went through countless raids without issues for months at this point
well. not "without issues", but ones that were identified as coming from a faulty hard drive no longer present in the system. First crash ocurred mid raid, so cannot be an update?
When I say "without issues" it more or so means "launching the game didn't bluescreen the laptop"
Step 1. Identify which drive is faulty.
-
Right-click the Start menu and choose "Event Viewer".
-
Expand Windows Logs > System on the left pane.
-
Find any entries related to "system thread exception not handled" or "system_thread_exception_not_handled" in the middle pane and click it to see the problematic driver.
this is where you can see what throw the error
Done, no effect.
Still BSODing
sc delete BEService
Relaunch, game downloads battleye again, BSOD.
Maybe try to delete you graphics drivers with ddu and than reinstall them. i dont think its solved it but you never know. pc's are weird sometimes. what i read online on reddit and more. most ppl underclock there ram or turn xmp off or reinstall there gpu drivers if the rest is not working.
The "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" error in Escape from Tarkov is a system-level issue caused by faulty hardware, software conflicts, or incompatible drivers, especially graphics card drivers. To fix it, update drivers, install Windows updates, remove overclocking, check for RAM issues, verify game files, disable unnecessary background applications, and ensure your BIOS is up-to-date.
It's Battleye. It's 99% Battleye. Arma 3 has the exact same issue, just verified. BSOD during Battleye launching service.
No other games tested presented this issue (VRC, Ready or Not, Counter Strike, SCP 5K)
Already tried ddu clean reinstall, didn't work.
Cannot underclock ram, not an option.
XMP also not an option.
going to sleep, will read further messages in the morning
I have been doing snowball for the last 6 months and I have been at 12/13 because I couldn't find partisan, I logged in today and killed him and I am at 1/13
is there literally anyone I can talk to about this because I genuinely spent so much time trying to get it
Ehhh where do i play the game? I mean from where do i download it? On steam is not yet available
We have our first person to come from steam and nothing else
So i need to buy it?
correct
Damn it
get no options to get to depot 80k in vest shiets dumb
nothing stopping you from killing them, you will lose rep though
yh thats my point
can i kill them after they attack me with no penalty or do i just have to take it like a good boy
you need to just take it
:(
Appreciated mate. I’m fucking the game off and going back to VR / day Z. These issues tied in with how fucking dogshit the AI is has massively put me off. I’ll wait for wipe and give PvP a go (at least players don’t 180 on to you when you aim at them from behind
But at least I now know where Ghosts of Tabor got their shitty AI from. A literally copy paste
Keep your distance to scav bosses until you have rep 6
I try but its hard to do when tagilla jumpscares me tgrough the doorway
how do you fix authorization error occurred, can't play also when i extract or die screen goes black for 5 mins then authorization error occurred pops up aswell
do you have mip streaming enabled?
yes
Disable it and try again
guys tarkov always crashes when im playing scav raid with my friend but only the host stays in game and when i rejoin i spawn somewhere else how too fix it
its fixed the probelm. thanks you so much
3 times lol
why?
can some one help me here? my loading times in tarkov are taking for ever idk how to fix it
What do you mean by loading times? Be more specific please
my game get stuck in loading when booting up and when get in and finish a raid it gets stuck on loading
it says im on the part where i have to give btr the moonshine, and i killed a bunch of scavs that raid
@late oyster
Suspicious behaviour. CF-RAY
May occur when trying to login via Launcher or site. Please, contact support department attaching screenshot of an error, CF-RAY id, your current IP address (you may use 2ip.io service for that). You may contact support via site escapefromtarkov.com/support/contact or by an email support@battlestategames.com.
It’s an issue with your IP, are you using a VPN by chance?
If you are getting CF-RAY suspicious behaviour you need to do what I said
It means cloudflare is blocking your IP
i dont have a VPN
Did you just ignore the message before I asked that?
Your IP needs to be unblocked, I asked if you were using a VPN because then the solution would have just been turning it off
no i dont use a vpn
yesterday was working just fine and today
im gonna open a ticket
Yes but it's not working now, to fix CF-RAY suspicious behaviour you need to have your IP unblocked
By contacting BSG and sending the information that I told you to?
I would appreciate it if you would please read my message
did you try to hand in a task?
Im reading ur message and i know bout the CF-RAY suspicious behaviour i just dont know how to unblock my ip and I dont use vpn thats why idk what else could it be
Bro
This is how you unblock it
By contacting BSG with your error, CF-RAY ID, and your current IP address
As I have already told you
hello guys, sorry bothering you, but i been victim of a hack and been trying to get acces to my bsg account again i tried to contact bsg support about it so i can get access again sending all evidences i have at the moment, but i didnt heard any response, do you gus have any advice?
Wait for a reply.
I reset my account and now because my arena account didn't reset with the pvp account they are different levels. My pvp account isn't levelling up with the arena account and im struggling to gain any experience when i could be gaining all the stats through arena. Is there anyway i can fix this or is it just something that i need to deal with>
im on the same boat
Hello, does anyone have the factory card, the one you need for the Dragnet mission? Could someone open the door for me? Thanks.
how long does error 214 last for after failing a captcha?
i missed a crowbar cos i mistook if for a red rebel
btr just doesnt work for me tried it 5 times now bugged everytime pretty trash
like how you going to have quest that arent even possible for some and say 1.0 ready\
10 min first time
reported the bug in launcher already?
is the next time permanent? like if i fail another in 2 yrs will it still count as the 2nd one? or does the count expire after a week or smth
not permanent just a bit longer
every time a bit longer
made a ticket on website that probably wont go anywhere
good good
lost one kit as soon as i popped out since not only does btr bug where you cant use it but bugs gun too and cant shoot it so its pretty cool
yh but im asking whether i have a permanent mark on my acc that they should administer a longer penalty the next time or does it cool off back down after a couple successful captchas
🤷
aww
never heard about a perm ban from flea tho
i mean i doubt ill ever get banned again cos i just sped thru this one unnecessarily but im still curios
tucoof might be first
on PVE my friend's psycho sniper task gets reset after every raid, is there any command to fix it?
my game has been crashing a shit ton recently when loading and ocassional in raid and its getting extremely frustrating i have a decent setup 32gb of ram 4070 and a r5 3600 is there anything i can do to fix it?
Anyone else not getting rewards or arena items in the messages? Just transferred all my go and lega metals and haven’t got them back
Also haven’t got any rewards from task completed yesterday
Is there a way to buy EFT without using XSolla? XSolla is blocked in my country.
I don’t believe so
Might have to wait till it releases on steam
The Steam release will be in two months right?
That’s correct
Hello! just came back to my house and can't go through the captcha of the launcher, tarkov site works fine, but the launcher captcha loops constantly
any idea on why task manager says tarkov isn't using GPU? Got a 5090 but im still running on the same FPS as a 1080ti, i9 cpu so i dont think thats the bottleneck either
use max performance at nvidia control panel
Already done
Dsr enabled. Disabled multithreading
I just get worse performance than with a 1080ti lol
Removed old drivers?
Yup, ddu'd them
I saw something about purging tarkov and installing it fresh. Also found reBAR that was disabled and should give me a slight performance boost (10% ish) but thats still very very low for a 5090
Tho benchmark tools run at awesome scores
even chatgpt tells me tarkov broke down 🙁
prolly dumb question but my tarkov gets to 90% loading loot and wont start could it be latest nvidia drivers??
Noticed that certain outfits provided by Ref are available in PvP/Arena, but not PvE with the exception of the BEAR Polo
@summer quartz use #discord-mod-mail with a video
this is a misunderstanding of what a bottleneck even is
every system has a bottleneck, no components can be perfectly balanced and fully utilized in every application that exists
What are your system specs? The only thing I can see that you've specified fully is the 5090
??pagefile
If your game crashed or gives you server connection lost during loading loot it's usually an issue with system memory
This guide allows you to use a drive as slower, virtual memory to help that issue
My fps dropped from 80-90 on customs with a 1080ti, to 30-40 with a 5090 after uninstalling drivers with ddu etc and whatelse i just described above. And no this was not a misunderstanding of what a bottleneck even is, i did not post the full "conversation" with chatgpt.
Sleeptime now tho, got some things to tey tomorrow and see if it works better
Yeah but if you want help we need to at the minimum know your system specs
Let us know them tomorrow and we can possibly help
hello! me and my son sometimes play together and my game will load in fine but his will load to 100%, loot, etc... and then says waiting for players.. then it's just about to load in and the ping in the top right goes to like 400 and his game crashes and then pops up with error asking if i want to report to bsg. any suggestions? im thinking about paying someone on fiverr to remote in and help us..
@empty halo what does your network setup look like for your and your sons computers
??pagefile
Ong try pagefile
ok i'll try the page file thing
If it doesn’t work and there’s still a network issue come back and I’ll help
thanks broski! really appreciate it
@slender panther
hey
@slender panther
click that
Can someone help me with an error code
Thanks it worked!😘
looks like this fixed it. thank you sooo much!!!
BTR does not work in woods

yes
5 times in a row trash
is huntsman controller broken? hit a guy with 3 flash nades he couldnt see, proceeds to miss everywhere and i gun him down and the kill didn't count.
Yall know how to get my arena to synch with my eft pve character?
I dont think its fully implemented as most people I know dont have ref selling their battlepass unlocks in pve
Does anyone ahve any info on why skier wont offer me the quest "Choose your friends wisely" after doing discombobulate?
I accepted the BTR drivers quest by accident. Is that why?
I havent completed it, and as its multiple choice i should be able to accept both and complete only one, right?
I really want that THICC weapon case from skier so any help on why he isnt offering me the quest would be greatly appreciated
I’m so confused I have no vpn and no hacks I pretty much only play pve why am I getting this @noble loom @bsg crew
Hey just wondering why i would need to repair my game after just reinstalling it?
Its also just stuck on 0%
he's just very good, no need to ban him
good morning, i9 10900k, 4x16 ddr4 running at 2133MT/s and the rtx 5090 running on pci x16 3.0 (i know it's not 5.0 but in practice thats a 4-7% performance loss)
Q: How soon will early unlock be available before the official release?
A: 3 to 10 days.
Source: https://web.archive.org/web/20170711050037/http://www.escapefromtarkov.com/news/id/9
You gotta delete the loading node - or the website will load forever.
So - what does early unlock mean?
Will the 1.0 release be available with a head-start for EOD owners?
:'o
if you seen the clip youd know otherwise sees me for 2 seconds kills me with a sr-2m from 200 meters away head eyes no fighting
he's just that good 
yeah sure bro
why am not able to see the website or log in
my account was hacked last night does anyone know about how long battle state takes to reply to emails?
do you have proof of payment?
1 week to respond, 4 weeks to restore
thats what i have seen people saying here
yea thanks
thanks just wanted to know a time frame
my acount got hacked
what do i do bro
i have proof of payment and email but they changed email
@fast tiger
write to support
??support
Support@battlestategames.com
i did how long will it take
a week to respond a month to resolve
I'm still getting this even after redownloading eft and the launcher
Thank you
you may need to white list the launcher and game folder in windows defender and reboot
it may remove files even after a manual install
Yeah ok because i literally had the game working fine on my hdd but it was slow because it was a hdd I've never had this issue ever
I would not recommend the game on an HDD, you will spawn before you load in.
As in extra loading times.
Yeah I've been playing the game for a few years on an SSD and just recently downloaded it accidently on a HDD
Was working fine but just took a while and i was like fml its on a HDD so i tried to reinstall it and I've had this issue since
the game files are corrupt
is there someone who can help me with a voip issue
if you didn't white list the folders do that
I think maybe because they werent full deleted
Has anyone had an issue before with VOIP being on in settings but you can't hear anyone? Cause the other day i got arena, I could hear people talking in both arena and base tarkov. When I got on with a friend some arena. He was talking to other scavs with voip. I couldnt hear them, when I spoke in game he told me that he could hear me, but when he spoke to them I couldnt hear anyone. Yes chat volume was 90%, and voip checked, then turned on with the keybind in match.
update, i can hear people in arena but not normal tarkov.
I tried to check but it doesn't work
my friend got a flea ban after doing the captcha test on the trader screen
how can we get him unbanned
wait 10 min
@copper matrix you asked support and what did they tell you exactly?
i am waiting for the answer
The ban lasts 10 minutes
Anyone know of any promo codes I can use for the tarkov shop
yes, i am unnbanned, thx
no codes
Got a question, anyone had trouble getting a verification code from BSG to their email? if so do you know a fix? I haven't received anything. not in spam or anywhere
Hi, check out those steps:
https://www.escapefromtarkov.com/support/knowledge/431
come back, if it didn´t work
Anyone know how to fix tarkov randomly crashing mid raid? specs: win 11 32gb ram 7800x3d 9060xt gen 5 ssd
did not work 🙁
what email did you set to whitelist?
write no-reply@escapefromtarkov.com an email and try again
still nothing, should i just email support?
what email provider?
gmail
Q: How soon will early unlock be available before the official release?
A: 3 to 10 days.
Source: https://web.archive.org/web/20170711050037/http://www.escapefromtarkov.com/news/id/9
What does early unlock mean?
what support do you need from community?
I have the same issue
Oh. If there is any update on that? Since the release date has been confirmed...how the early unlock will go down...you know? It says 3-10 days before the official release.
what did you do so far?
Tried to verify it, and logged onto their site
write me, if this didn´t work:
#community-support message
Heyo, I think im having the same issue, I use gmail as well and im not getting any emails regarding a code for the two factor authentication
Same here.
there are couple of steps we need to go through
first, check out this:
https://www.escapefromtarkov.com/support/knowledge/431
@cursive belfry
Thanks Armafox - I've attempted all of the steps and verified that no-reply@ is allowlisted.
write an email to no-reply pls and try again
that step helped one guy
Will do - I'll let you know the results.
It did not work for me, but thanks for the suggestion.
check out those steps:
#community-support message
so stupid question i had to redo great heights part 4 and i paid the million but on arena it said i need to pay any tips ?
Anyone else having issues with fence scav quests where they don't progress. Rn I have a survive quest and I won't progress after multiple extractions.
yeah, they are bugged rn
I've also done this
next step:
#community-support message
someone put a 2fa on my account without my knowing :'/ i really hope bsg will hlep me out lmao
write support
??support
Support@battlestategames.com
yeah i did im just hoping it doesnt take forever for them to get back to me
do you have a proof of purchase? receipts for example?
yeah i gave em reciepts for my purchase and the extra stuff i bought for the account and when i made it and such
see and thats the weird thing, i stil can get onto the acc right now but i think if i were to log out i couldnt get back in
ive only had this account since may also so im just sad someone did this xD
lets hope support can help soon
I failed the catchpa when buying vogs with barter and got a error saying banned from flea market, now i cant access traders is this permanent or some shit how can i fix this issue?
Is there where we ask questions about Tarkov
What should I do if I can't complete a quest?
wait 10 min
what support do you need from the community?
What should I do if I can't complete a quest?
u can´t press complete on top left?
Good afternoon I've had the problem for several days that when I enter the site it says e-mail not found how can I solve the problem?
I click the button and nothing happens. I've already tried restarting the game
what is the last email you got from BSG on this email account?
in arena: transfer 1 GP coin to tarkov
login to tarkov: transfer 1 GP coin back to arena
login in arena, check if it fixed
Where do I report accounts like this? The in game reporting isn’t very effective in getting cheaters banned
Anyone here with amd rx 9070 xt + ryzen 7 7800x3d for optimization help? Can’t find any videos/amd Radeon tips. Question 2: Is FSR4 in Tarkov yet?
About 2 weeks ago I bought the PvE
@ruby mesa report them ingame, not here
only way
search for tarkov klementine on youtube
worked?
yo why cant my friend join the discord. he keeps saying he got banned
probably did something to get banned then?
crazy thought....
name?
Nativesteppa or nativemopper
all he did was beg for a loot one time in chat lowkey idk if that bannable
it would be wise to stay away from them
im confused wdym
@fast tiger I check kementime on yt and there is no "up-to-date" optimization for AMD, only 1 video and it's 1 year old with old drivers.
8 months ago is still pretty usefull
Where is the support for someone to help me solve a problem
@fast tiger that video is for ppl that struggle with fps, he is glad to hit 60-70 on that map. I have different problem
What's your issue?
I am actually looking for up-to-date quality settings for AMD radeon gpu. @verbal tartan
what problem are you trying to solve?
if you have a question why people are banned, write to mods
#discord-mod-mail
Like just making your game look nicer? There should be plenty of guides if that's what you want
justicee for my homie getting falsely accused by the fedds
you won´t find it here
in this channel
Justice? In this economy? HA
@verbal tartan I have 180fps on streets on 144Hz monitor, I would like to cap it and push that power in "Quality" if thats possible. xd But I couldn't find any usefull guides.
like he got banned for cheating apparently. But is that ingame? cuz we been playing everyday since fine
There is an fps cap you can set in the settings, I just have my settings for making it easier to see
discuss it with mods bro
I had to Google what most of the settings meant while trying to make mine look nicer
ok i tried... but ill try again. thanky you for the help and your service.
I'm not on so I don't have the settings in front of me sadly
tried resampling 2x or even 4x ?
i think i bugged the modmail bruv
looks the same, no changes/performance hit
you have not
i closed it but i cant re open the dm or find it
strange, mine looks way better, it utilizes the GPU more
And GPU gets hot
you just reply it's not that complicated
I guess with this game, everyone can have same PC specs, but different outcomes xd
i closed the dm with the x button on accident and i tried reacting again to re open but its not sending the initial message anymore. sorry for me being a scrawny nuiscance garbage loser, but i want to solvemyproblem.
opk i tihnk herer was a cooldaown
it works now ty bub
@jagged echo Just message the bot
Hey, so, I joined cause I have a specific issue with tarkov and hope someone can answer it here for me.
I'm attempting to install tarkov on my D: drive (500+GB of space on it rn) and the launcher (most recent version) will begin the download, stall at 0% and my entire PC freezes forcing a manual restart.
Anyone have this issue or have advice on how to fix it? I just wanna play the game. 
freezing during install like this points to an unsable or lower end pc
I mean, I have 32GB of Ram, 12th Gen Intell I9 core, and a 3070 TI so I don't think its low end, and I've played Tarkov on this PC before, I uninstalled it a while ago, wanted to play it again so I reinstalled the launcher and now its giving me said issues.
Don't install to HDDs, only SSDs
You can see the manual install method in the pins
Alright, should've looked there first now that I think of it 💀 sorry
Tarkov says its not available to buy on steam yet. It this just a bug for me or something? Sorry if i missed news or an obvious explanation
Thank you for pointing me to the file in the pin, grateful for the support.
i think it will come out on steam on 15th of dec when game goes 1.0
not sooner, because the faq says that we can buy it on bsg's website if we want access to the beta
I am only level 2. Upon looking for a group, i was invited to a group by this person. As soon as the match started, he killed me and took all my stuff. Is there some way I can report this person for griefing?
He just invites people to kill them and take their stuff
did you meet them in our server?
Heyo, I think im having the same issue, I use gmail as well and im not getting any emails regarding a code for the two factor authentication
same here
It's been 10 days since I sent an email with proof of purchase, and also talking about removing my authenticator, and to this day I haven't received a support email, I haven't received any feedback on my case
@slim spruce @fast tiger help me
I was using the "looking for group" tool in the game. I want to know if there is some way i can block them or prevent them from ever inviting me to a group again
Don't group with randoms you will just get killed.
That doesn't violate the rules.
Yeah if you meet randoms. Just if you meet in our server we ban them for teamkills.
How do i block them?
Don't only use the ingame system you will get killed.
is there even a tool to block invites from someone?
no
Use our LFG to avoid teamkills
seriously, what kind of scam are you running here
Everyone falls for this once, just don't group with randoms ingame. Use our server instead.
I guess imma have to keep a hard copy list of names then since there is no game mechanic for filtering griefers
Pretty much all of them are going to kill you
They do not know you, they have no reason to not take your stuff
If you don't want to get teamkilled, use our #lfg-info section
Thanks so much!!
ey sorry guys quick question: which combo do i need to buy for tarkov PvE ?
You just need to own the game (Standard edition or higher) and then purchase the PVE add-on
If you own the Unheard edition you get it for free
okay... so thats ... 80€ !?
this is something different ?
This is PVE + Arena
It does not include Escape from Tarkov
but i just wanna play PvE 🙂
You need to own the game to play the game
so Arena is a BaseGame + PvE Addon for something else? im confused
so why bundle then?
Because they are both addons for EFT; you have to own EFT to buy that bundle
Escape from Tarkov is the main game
so even for Arena i need to purchase EfT standard + Arena extension ?
not discouraged. Only slightly by getting your PMC Karma lowered when you kill yoru teammate, but it doesn't seem to matter too much
jesus
it's a bit unfortunate
Escape from Tarkov and Arena are separate games
PVE is an expansion that can be purchased for EFT
Arena is a standlone session FPS game like counter strike that has all of the mechanics of Escape from Tarkov, your progression in Arena syncs with Escape from Tarkov and you can transfer money and loot over from the game
What does lowering PMC karma even do?
not like it prevents you from playing
Owning Arena without owning EFT is doable because it's a separate game, but it would be kind of pointless because the entire point of Arena is to gain things for your Escape from Tarkov character
okay that was something new. thanks. alright. so it stays as horrible it is: 80€ for EfT Standard + PvE Addon 😮
80 euros is perfectly normal for a game plus an add-on
Especially since it's a one-time purchase and not something you have to rebuy every year or couple of years like other games in the market
Karma is a hidden parameter in Escape from Tarkov which only exists in the PvP game mode.
The karma value changes depending on the player's actions. Generally, it can be increased by adhering to a more "open" play style, and decreased for a "dishonest" play style. According to the patch notes of patch 0.15.0.0, Partisan is more likely to appear ...
I was reading this, it does not notate any actual change in gameplay from lowering/rising
hmmm nope. cause 1) its early access and 2) typically you buy first a base game for the experience and extend it, when you like it.
but i want to play Tarkov PvE only^^
cause there aren't, except for the Partisan stuff
The game has been in "early access" since 2016, and is releasing in less than 2 months
If you aren't sure if you will enjoy the game then I would recommend not buying it
I want to only play a DLC to a game, but I don't want to buy the game
-# let's ignore for a moment bsg's definition of a dlc
therefore, if there is only reward for griefing people like this, then it is encouraged.
I wish all the tips and tricks videos I watched on youtube told me that
It's best to look for group in discord servers, because most have an actual system for punishing team killers and griefers
exactly my point why 80€ upfront is a but painful 😉 no need to argument so agressive
This or youtuber/streamer servers are pretty solid for that
what is the punishment for it here? Do they actually get banned from the game or just banned from the discord?
I'm sorry if you feel like I am being aggressive, that is not my intention at all
I am just pointing out that if you don't want to buy the game, you probably shouldn't
As there are no refunds offered
It might be worth waiting until there is a Steam release in November
lol im here to TRY to buy but... jeeeeez its hard. hard to WAIT when i have free-time NOW - and hard to feel safe when its even more expensive like DCS for example. its.... irritating.
They get permanently banned from the Discord server
I mean, that's just the way the world works no?
just the discord server, right. that is no punishment, just prevention from them using it as their hunting grounds when the in game group finder works fine for them lmao
good to know
There are no game rules against killing people in your group
I am now going to constantly cue for the PMC group finder holding nothing but a shotgun looking to teamkill now since that is clearly the atmosphere you wish to foster in this game. Fun fun.
good luck finding people who invite randoms
Off I go
nobody does that
I have found 5 random groups in the last 24 hours easily
Wasting your own time but if that's what you want to do go right ahead
And you really cannot say that we foster that environment when we actively provide players with a safe space to group up without the fear of teamkilling being a regular occurrence and actively moderate issues like that, quite rude to say if you ask me
not really. thats why they invented Demos or Tests, or what ever to convince. im really wondering why you should defend that kind of pricing. i understand that people like the game. i wanna try. but im unsure. all i state is: that its not standard having such a high pricing for a (still) early access game.
my journey today was... "okay... so... come on it looks fun, lets pay those 50€" - but now its 80.... thats..... annoying (me, at least) 😉
I mean to say that the developers foster that kind of atmosphere, since they will not create any sort of blocking system to tailor your experience with it
and i assume anyone here with a red name is somehow associated with the developers
one might argue it is rude to sell someone a game for 200 dollars only to throw them into a den of snakes
You assume incorrectly
Bro, remember blue names, red names, we are all gamers like u not afiliated to the Developers.
We don´t make the rules, we just explain them to you
I apologize for my incorrect assumption then. but the point stands.
whats your point again?
That this is a game that rewards griefers and punishes those who trust others. And that you have to be a griefer to be successful, evidently.
its like aneurism IV
Remember, this is a channel, where you seek support from the community. If you have some feedback check out
??tc
Don't forget to head on to the Tarkov Community website at https://tarkov.community/ and add your feedback! Devs and Reps regularly look through and answer player feedback there, and your input matters!
Or; use the looking for group channels provided here and find people to play with that won't take all of your stuff and will actively help you complete tasks and survive raids
The in-game group finder is just a way for people to invite others to their group, like if you meet someone here you can invite them to your group via that menu, it's not a matchmaking system to find teammates like in call of duty or something
After my 2nd game, i learned not to group up in game.
I searched for a discord community.
In this game you should learn from every death or failure
Indeed, i have learned a lot. A valuable lesson.
I will apply this knowledge accordingly. good luck
Complaining to fellow gamers doesn´t lead to anything
but learning from them does
For the record, i came here not to complain, but to learn. I was asking about blocking systems, reporting systems, and the systems rewarding of greifers. I learned all I needed to know, thanks to my charming moderators of the support channel
for the third time, good day
i am glad you learned something
What did you do so far to fix the issue?
wth
I can't log in to the site because it's asking for my 2-factor authenticator and for some reason it gives the wrong code, so I sent an email to support to remove the authenticator and it's been days since I've had a response, I've already sent proof of purchase, a photo of the error, I only have access to the launcher
so you can play but you can´t login to the website right?
Yes, correct, because in the launcher the code arrives in the email, but to log in it asks for 2-factor authentication, and that's why I no longer have access to the site, I wanted to buy stash upgrade which was when I realized that I no longer had access to the site, because it was giving the wrong code
Try using a different browser
all browsers, cell phone falls into the same error that asks for my 2-factor authenticator, and gives the same wrong code, I have already used more than 4 programs like Google Authenticator and about 3 more from the Apple Store and even so, I have already updated the time and it still gives the wrong code
You likely will have to just wait for support to respond and have the authenticator disabled for you then
I have several keys for example discord, github, gmail, everything falls into two factors and all the codes work, except for tarkov, I believe that someone hacked my account and changed the authenticator, so I am asking that it be removed from the account, but I have not had a response by email from support until today, in that email I sent proof that the account is mine and other photos
Yeah only the support team can assist with removing an authenticator
what email did you wrote your request to?
Exactly, I'm waiting, but I haven't received even a simple email saying we're analyzing it, please wait, we'll analyze it, etc.
Sorry but there is nothing this Discord server can do to help
We are just players of the game like you, we can't provide account support
from experience account issues like this can take up to 3-4 weeks to resolve
yes, I understand, thk guys
make sure you're not confusing email and 2fa authentication
there's 2 types with tarkov
in the launcher it arrives by email, to log in to the site it asks for 2 factors
I already did this and it didn't work
I thank you for your help, I think I just have to wait for the support to get back to me by email.
someone can't just change your authenticator, there's too many steps to do that
If you can't change it, that's great, but it's the only code of several I have for 2FA that doesn't work. I've tried everything you can imagine.
Im currently having an opposite problem to you, i can log into my BSG account on the website. It asks me for my email verification. But when i logged into the launcher it asked me to enter in a mobile number for account verifaction, which i proceeded to do. Then it never set me an sms, now i cannot log into the launcher because im not recieving the sms code. But i can still log into the website because thats an email code that is sent to me.
The sms code is a regional lock feature. I am not sure how to troubleshoot that since my region doesn't have it.
This actually happened after i was playing with a friend, i had high ping so i switched my vpn to his region. when i reset the game then it asked me for sms.
You didn't pick east asia did you?
Unfortunately if you chose china your account is now permanently locked to china and you can't play outside that region.
sorry i was hongkong server i selected
You can try contacting support about this to see if anything can be done in a ticket on the website.
so china and hongkong same thing
All of china is region locked.
The only numbers that will work in that are regional chinese numbers and cell providers.
That makes sense, yeah prior i would use singapore servers to play with him, but he selected china so i chose hong kong as the vpn.
This account isnt new, its a europe account
You need to avoid all of east asia because of the region lock.
india, everywhere in china except japan I think.
so even though its originally a europe account, now that ive connected to east asia. its locked there now. and there is nothing i can do about it?
Make a ticket on the website and explain what happened.
In the past there were isp issues with routing traffic through china and lots of people got this problem, they were fixed.
So maybe you can get fixed too.
awesome thank you very much for the help
@cunning solar
Does anyone know what would be the odds of FSR 4 making it into the Roadmap ? I have zero knowledge on Unity 2022 or code. The shimmering is pretty fucking annoying and FSR 4 is now retrocompatbile with older RDNA cards.
@fast tiger Customs looks good.. 😄 I found the problem
what was it?
can you post a picture, that embeds in discord?
completed it
my old 144hz monitor have G-sync, AMD works with free-sync haha
Also anyone know how to "fix" Unavailable key bind for free-look? 😄 It's not snapping back 4 some reason.
me and my friend who just got the game both cant get in without crashing
i have decent specs idk what is wrong
its when im loading in
What are your specs?
Please show your graphics settings
one sec im booting up
Lower your texture quality, uncheck all of the boxes at the bottom of the settings
If you still are unable to load into a raid, please ensure your drivers are all up to date and then follow this guide
??pagefile
thank you
having trouble finding where to link my disord to my tarkov accound so I can get the ping mask in arena. any suggestions would be appriciated
You can’t yet
why is it in the fucking game???? @cedar sand
gonna crashout
wasted an hour looking for a way
I mean it’s stated on the wiki
They’re likely waiting for something specific
it is stated IN GAME that it works
why would I check wiki if the game tells me that
think about that for one second mr senior discord mod
@cedar sand
I don’t know why you’re being so rude to me
I’m just explaining it’s not yet possible to link your discord and eft account
yo so i tried to buy berkut from ragman, didnt have enough stash space, sorted stash but didnt realise i forgot to grab one thing so still didnt have space, finally sort it properly, buy the berkut and i get some gibberish item sorting error, go back sort my stash AGAIN, buy berkut, get like 8 error 214 popups, restart game, and now i cant use traders because it says im banned from flea. i dont have flea. how do i fix this bro
nevermind it just fixed itself?? im so fucking confused
1.0 ready!
idk what settings i changed but streets is literally more unplayable than it was before
im having terrible raids today 😭
Does anyone know what would cause frame stuttered while shooting? Ive been trying to troubleshoot this for a while now and according to the app i use i have around a 6% stutter per round fired, i have a ryzen 7 9800x3d, a radeon rx 9070 xt, and 32gbs of ram if that info helps any
Remove old GPU drivers with a software called DDU
i just went in the btr and then talked to driver and couldent do anything no scroll wheel nothing then it kicked me out and i couldent shoot my gun tried everything any help?
Hi! I have a question about the upcoming steam release. Do we have to rebuy the game on steam if we own the current version of the game or will the devs give us a steam key? 😅
If you feel so inclined to have it on steam, so far it's been stated by bsg you will have to buy it on steam, you could buy the standard and supposedly when you launch it will go off the highest edition you own
ok thx...no i won't rebuy the game...i was only curious 😅
Most likely it will just open the launcher so it's not like it will be any different, only difference is the steam tracking if you care
I've played games that had launchers like tarkov and that's all it did
Guys help, I can't receive the authentication email anymore... how can I solve it?
I've already checked, but nothing
what email did you put on whitelist?
write an email to this one, can be empty, try to request the code again
fml
I cannot start the game because of a m60 magazine being in the wrong position XD
Your IGN, please
StarshineShower
Thank you! Does this issue repeat every time you start the game?
yes for one day now
So my mate made a request email and they said it has to be a screenshot of his banking payment
He can't screenshot banking apps it's impossible no ways around it
Is there another way?
I'd like to preface that I have no idea if it would be accepted but you could talk to the bank and ask for a receipt of that specific purchase to use as proof, sent via an email so you can save the image and send it to bsg @stray violet
Yeah I'm sure he can do that but it probably takes days
It's better than nothing
I mean he did send a picture taken from his phone instead of a screenshot
That might work, if not I'd recommend talk to the bank about my idea, could work
He bought with his dad's bank account
He does have screenshots of xsolla
Take the payment and send it to bsg
The emails
I'm pretty sure this should work actually
I'd like to say it should have
He sent them already
And guy said he wants screenshot taken from that phone which he literally can't
I think that support guy is being unreasonable
Yeah that's known
He's upset and can't really do much he only had 10 hours on his account since 2024 xd
Best bet is talking to his dad same getting receipts from bank probably
@mossy ginkgo
Guys i have a question about the staff from eft. Do you know how many days i need to wait to get an answer from they?
What email did you wrote to?
it can take up to a week to respond and 4 weeks to resolve
make sure to whitelist this email adress
i will
sure its a russian?
i have the new gmail
i mean, a part of the new gmail
i see
and the ending is from a rusian page to sell stole accounts
do you have prove of purchase?
yes
good good
i have everything
4 weeks to get back your account
this is what i have seen in this channel
but this happened the last weekend and i am so scare to lose my eft account
ty mate
people got their acc back, dw mate
do you know something about the emigration account to steam?
i mean
something i am scare about what happend if someone buy t he account and link to his steam or something
if you have prove of purchase i am sure, u will get it back
maybe i am just alucinating but i dont want lose it lmao ||maybe sounds stupid, but for me rn sounds bad haha||
to linking to steam is announced
thank god they didnt delte that email
do you know how you lost the account?
maybe you logged in into a scam site that looked like BSG?
i think a troyan
because they acces to my gmail account
nothing else is stolen?
you got your email back?
they tried to stole my wallapop, is like an app to sell and buy second hand things, and i notice when a lot of people was answering me so fast
