community-support

[zenith haven]

support ticket, waiting and praying

[mellow light]

have already asked them to raise a ticket no reply been 3 days

[zenith haven]

yeah thats normal sadly

[fast tiger]

follow this
https://www.escapefromtarkov.com/support/knowledge/431

he has gmail, so there is hope

[zenith haven]

so it is up to BSG, web.de Support just told me BSG has to contact them via their postmaster tool to enable their adresses for web.de again

[waxen minnow]

i been texting with them for 12 days already on 1 single ticket ..... every reply it takes another few days to rpely them again casue they a have a queue system . everytime you send them something you get put in a support queue

[lone abyss]

https://postmaster.gmx.net/

[fervent idol]

when you get into youre account switch to security question instead of this mail 2FA

[zenith haven]

how can you do that? im logged in on the website

[lone abyss]

you need a verification email to do that xD

[zenith haven]

ah

awesome

[latent trout]

bet that this will never happen

[zenith haven]

i forwarded this email to their support email, maybe they do something

[latent trout]

i'm praying tho

[lone abyss]

nevermind, i hope you enjoy the hardcore wipe as intended. Hardcore CAPTCHA gameplay. I think bsg is proud of this.

[latent trout]

not being able to log in is the true hardcore experience

[fervent idol]

look @ reddit and youtube the problem is old and they solved it a few years ago

[lone abyss]

maybe in two week there is a fix

[latent trout]

very optimistic = D

[zenith haven]

well web.de support offered a possible solution, sadly only BSG can fix that, now we have to pray they want to put the work in to help us

[lone abyss]

or 3

[zenith haven]

if at all...

[lone abyss]

now i will spend the 14€ on cs2 cases xD not on the vacation skin

[fast tiger]

i can´t imagine BSG owning their servers. it will be between web.de and cloudflare or something

[zenith haven]

i think u missunderstood, they´re adresses might have been blocked (due to whatever reason) but only the owner of the adress can use the tool to create a ticket for unblocking them

im also currently in talk with one web.de customer service guy and we try to find a fix that we users can do but the solution seems to be the postmaster tool only the owner of the Email can use

hoping the BSG support wont take another week to answer

[limpid dove]

I got the answer and now everything works, I changed my email at BSG directly, hope your tickets will be processed quickly too

So it's a BSG problem that each individual has to solve...

[zenith haven]

so you did what, changed from web.de/gmx to another email?

[limpid dove]

I created a ticket and ask for help

[zenith haven]

but was your email adress from tarkov account swapped now?

[latent trout]

yeah i also dont get that from the screenshot you just sent

LOL

it seems to be working again

please try guys

[zenith haven]

IT WORKS

[latent trout]

LMAO

[zenith haven]

IT WORKS GUYS TRY TO LOG IN

[latent trout]

yesssss

[limpid dove]

Just write to support and tell them you're having problems with 2FA and that you've tried all the steps on their support page. They'll then ask you which email address is affected.

Now I got a response telling me to try again. Apparently, they've fixed the problem.

[zenith haven]

ITS WORKING OUR PRAYES HAVE BEEN HEARD

[limpid dove]

The first thing you should do is change your email to a gmail address

[mint hearth]

mines still not working 🙁

[latent trout]

I wanted to do that right now but the change button isn't working

[zenith haven]

100% doing

[fast tiger]

what did you do so far?

send them your email?

[zenith haven]

everything we tried the last days, right now it just randomly worked

[latent trout]

I just logged in again and instantly got sent the 2FA code

[fast tiger]

have u been in contact with support and did they ask you send them ur email`?

[mint hearth]

oh yeah i can log into the website, but not the launcher still

[zenith haven]

i sent them my email to their support email, havent recieved any answer in ticket or mail yet, but i did say in my ticket and mail to them my xxx.web.de email isnt recieving mails from u after i whitelisted etc

[proven carbon]

What the fuck! So apparently even the EFT support were like ''we dont have a clue''. What do i even do at this point?

[limpid dove]

tickets are much faster, but they also response on emails

[latent trout]

I also didn't get any reply from support so far, it just worked agai now (on the website)

[zenith haven]

i didnt get something like this @fast tiger

[limpid dove]

new ticket

It seems that not everyone has the same rights/opportunities to help you

[proven carbon]

that was my 3rd ticket and no it wasnt a single reply, ive been replying with support for a whole week

[fast tiger]

they just said to him to whitelist

[limpid dove]

witch status have the tickets?

[languid burrow]

not working for me

[zenith haven]

i advise changing email and i swapped from mail 2FA to the App

[mint hearth]

yeah it seems the launcher is still not working, webstie seems to send it now

[limpid dove]

👌

[latent trout]

the first thing i did right now lmao

[zenith haven]

same kekw

[proven carbon]

Thank you for contacting us, your information has been sent to the developers.

Please note that the "Closed"/"Solved" status refers to the status of your request on our website and not to the underlying issue itself.

what does that even mean!?

[latent trout]

also changed email to my new gmail email

[zenith haven]

we still have to figure out what happened to us what havent happened to the others, because some people apparently still cant log in

[latent trout]

Seems like the launcher still isn't working

Tbf i only had the issue on the website, i was always logged in the launcher

[limpid dove]

launcher works for me

[zenith haven]

for the guys who still dont recieve emails, have you guys opened a ticket/mail to their Support and provided your current email that doesnt recieve the mail? @mint hearth

launcher worked for me, im ingame

never closing game now

[latent trout]

you should be fine now that you switched to authentificator app haha

[languid burrow]

sure. im here for 5 days or so

[mint hearth]

yeah did that

[mint hearth]

launcher still needs the email verification

only the website uses the authenticator

[latent trout]

oh okay didnt know that

[zenith haven]

so you can log into website @mint hearth which you could not before?

[mint hearth]

yeah

i set up the authenticator

ok got the launcher to work

i marked the website email as spam and then unmarked it, then the launcher code arrived

[zenith haven]

whhat did u do?

[mint hearth]

dont know if that did change anything but yeah

[latent trout]

i think they're just fixing it right now

[limpid dove]

nice

[zenith haven]

our prayes were heard

im going to church this sunday

[latent trout]

are you all gonna change your email from web/gmx to something else?

[zenith haven]

i changed to gmail.com now

[limpid dove]

jep

[fast tiger]

Oh!

[latent trout]

me too, email change is pending

[zenith haven]

next week gmail gets problems xD

[latent trout]

woudln't be surprised

[mint hearth]

do note that this did nothing two days ago, so i think it is jsut BSG finally fixing it

[fast tiger]

ok

[languid burrow]

still no email

maybe they do it manually

[mint hearth]

now i am in this situation where i wrote to the support and asked for an email change, now i dont know what to do 😄

[terse night]

I just tried and got the mail on my gmx account 🙏

[latent trout]

same, i just closed the ticket lol

[fast tiger]

what did you try?

[mint hearth]

i did not use tickets, i wrote to the support directly

[terse night]

just tried logging in like the 13746123 times before and instantly got the mail 😄

[brisk temple]

ERROR: 103003

Error on POST https://gw-pvp.escapefromtarkov.ru/launcher/game/start?launcherVersion=14.5.1.3034. Status code: Forbidden

ERROR: 0

[latent trout]

ah well maybe just type a follow up mail telling them that everything is working now

[terse night]

I'm logged into the launcher i cant belive it

[brisk temple]

This happens when im tryin to launch a game

how do i fix ts

[fast tiger]

asked on russian disc?

[brisk temple]

yep

no ones know

and arena tarkov works perfect

[terse night]

Just logged in to the EFT homepage and instantly got the code as well @fast tiger

what authenticator app do i have to install? Its just telling me to install the application on my smartphone?

[mint hearth]

So i just wrote to the support again asking to ignore my email change request and that i am gonna do it over the website. Lets see if i am f'ed again tomorrow or so 😆

[fast tiger]

@mint hearth @terse night @latent trout @limpid dove whats ur email providers?

[terse night]

gmx.de

[mint hearth]

web.de (same company as gmx.de)

[terse night]

Proof

[zenith haven]

its the google authenticator i think

[fast tiger]

Ok, so Miggies problem isn´t that

[languid burrow]

has to be

but got no mail so far

[terse night]

Got it, thank you 🙂 hopefully will never have the 2fa problem from now on 😄

[fast tiger]

might be fixed

[fast tiger]

maybe they did that

might be fixed

might be fixed

whats your email provider?

might be fixed

might be fixed

[languid burrow]

nowe

now i got the mail

is fixed

[terse night]

🙏

[languid burrow]

an my suport ticket on webiste is also fixed. so they might do it manually

but i cant change my email. how you do that?

[lone abyss]

i dont receive a email for my launcher :/

[languid burrow]

ok i setup 2fa method. now i can change mail

[fading flare]

Didn't change it yet, but guess I it will work.

[languid burrow]

wait some minutes / hours

[latent trout]

web.de now changed it to gmail. (pending for 24 hours)

[zenith haven]

i guess so, something must´ve been happened

[lone abyss]

yes its fixed ... i restarted the launcher and now i get a email

[fast tiger]

just if this problem occurs in couple of moths again: did you u guys contacted web.de right?

@lone abyss

[zenith haven]

i did yeah

[lone abyss]

i texted gmx.net two days ago, but no reply

1. second email (gmail) 2. question

für 2FA

[fast tiger]

try again, it might have worked

try again, it might have worked

try again, it might have worked

[zenith haven]

thanks for pinging them all, i wanted to search them all right now @fast tiger

[latent trout]

and theres no way to also get 2fa code for the launcher through an app, only through email?

[fervent idol]

I have a open ticket and send the supporter the dialogue with web.de and after that it works

[lone abyss]

gj

[waxen minnow]

why do i need to wait 4 or more days untl i get the next reply dude thats crazy

[jagged sinew]

🙂

[fast tiger]

a happy end for everyone

[lone abyss]

now i "liebäugel" with a rtx 5080 xD

[dreamy crypt]

Hello all, help pls. my rtx 5060 can run all game in 60+ FPS on high and go 130+TDP. Only in Tarkov i have everewhere 50-60 and video like 50 TDP +1000 MHZ in video. Who know how i can get normal FPS in EFT?

[signal jackal]

anyone else having issues finding an arena match?

[lone abyss]

How many RAM and which frequence? Whats your CPU?

first of all try the fps guids on youtube... if it not fixed search the bottleneck

[dreamy crypt]

32 ram ddr4 3200. CPU -R5 5600x

[dreamy crypt]

cant find anything with my problem

PU is cougar 600w.

[lone abyss]

nah ... i have a 12700k with 65gb 3600 mhz and rtx 3070 i got ~70-80 fps on costums

i think the 5600x is the bottleneck ... and a ddr5 with 6000 will be boost the fps in tarkov +30-40 fps

[fast tiger]

klementine on youtube is a good start if you wanna optimize your settings

couple people reported, having a bigger monitor gave them 20 more fps

[fervent idol]

thank you for being by our side

[fast tiger]

i didn´t do anything

just repeated what others said 😄

[fervent idol]

you were there more than the mail support

[lone abyss]

withouth dlss

[surreal ginkgo]

Somebody help pls... I had to confirm I'm not a bot but I miss clicked and this ban keeps coming back bigger. I can't even open trades

I was doing this task, and I just bought rigs and backpacks pretty fast

[fast tiger]

nice try mr AI

just wait out the the time and solve the captcha

[surreal ginkgo]

thanks

[tender shard]

how do i contact support

[fast tiger]

??support

[white steppe]

[e-mail]

[graceful harness]

is the site down for purchasing the game right now?

xsolla won't let the payment go through

[slim spruce]

which error?

[graceful harness]

3032

[slim spruce]

that means xsolla has banned you, likely for a forced refund

[graceful harness]

makes no sense it's a new account

he just bought arena

[slim spruce]

xsolla is used for many other things, roblox, steam, and others

[signal robin]

did he refund another xsolla product

[graceful harness]

ok

it's not me it'

it's a buddy

[signal robin]

Xsolla will happily give you the money back, then theyll never deal with you again

[slim spruce]

No they don't happily give it back.

[graceful harness]

but he just bought arena?

[slim spruce]

When you force a refund the card company charges them like $35

[signal robin]

i find that hilarious honestly

[graceful harness]

he just bought a game it doesn't make sense lol

[signal robin]

have him try to reach out to xsolla support

[graceful harness]

yeah he's gonna have to lol

sucks cuz now i gotta play arena since that's all he's got haha

[slim spruce]

Don't get your hopes up, I've never seen anyone get unbanned.

[signal robin]

yeahh

[topaz spindle]

IVE GOTTEN BACK INTO MY ACC

[signal robin]

Nice

[sick ginkgo]

Hey lads, Im logging into tarkov on the bsg website and upon successful login they want to send an authentication email. I am not recieving any authentication emails (no it is not in my junk mail). Any suggestions as to whats going on or some work arounds? I just want to dl the client and play some tarky

[cedar sand]

#community-support message

[sick ginkgo]

Thank you kindly!

[tender shard]

@slim spruce does this cover all bases for an email to support ? should i include any other information

[slim spruce]

you mean set that be exe to not be read only

[tender shard]

my bad, yes thats what i mean

[slim spruce]

sounds good, reinstalling didn't help?

[tender shard]

sadly not

could this be an issue ? the fact that i have so many of them ? @slim spruce

[slim spruce]

no those are per game

[tender shard]

so they wouldnt cause a conflict

[slim spruce]

no

[tender shard]

gotcha

will send the mail and hope i get some help, then i can relay the info here for anyone else who has the same issue

[oblique stag]

Hello i have 2FA authenticator enabled but dont rememeber how to access it or where to get the code from and it wont let me login to my account so not sure what i should do. any help would be greatly appreciated. or is there any way to get access to the authenticator again or get the qr or setup key

[grizzled hill]

Okay no because guys my like tarkov has crashed twice in a row now? Trying to load into ground zero? This has only started happening this wipe

[fast tiger]

what are your PC specs?

[fast tiger]

Do you have access to the email?

[grizzled hill]

3070 uh an I5 32gb of ram SSD

[oblique stag]

yes i have access to the email from the account.

[grizzled hill]

It’s only happened this wipe I’ve never even crashed going into streets on other wipes and I’ve never had performance issues

[fast tiger]

can u into your account on the tarkov website?

[oblique stag]

no bcus it asks for the code from the authenticator and it dont give any other option like using an email to get a code or anything

i also cant find any other way to access support or anything

[fast tiger]

this?

[oblique stag]

looks like this, i don't even remember enabling it lol has been a while since i have played the game or tried logging into the website.

[fast tiger]

check out if you have Authenticator app, Authy or something named like this on your phone or PC

[oblique stag]

nope dont have it on either of them haah

would have been google authenticator if i used any

[surreal aspen]

which gen of i5? There have been i5s since 2009

[grizzled hill]

My dumb ahh I was wrong I have a ryzen 7 not sure where I got that from

[surreal aspen]

lmaoo, which ryzen7?

[oblique stag]

its a weird issue do they have like an email or something?

[grizzled hill]

Uhhh the 5800x

[surreal aspen]

ah ok

[grizzled hill]

Like I said this is the first of I think 5-6 wipes that I’ve played that I’ve had any issues at all I’ve never had performance issues until this wipe and it’s only happening on pmc raids nowhere else

[surreal aspen]

hmm im not sure then, ur specs are fine. Have u tried verifying integrity of the game, reinstalling, sfc/scannow etc

maybe someone else will be of more help!

[grizzled hill]

Ye I’ve done all of that, I’m gonna try installing it on my other SSD too see if that helps

[blazing hinge]

I've been trying to receive the authentication code for almost a week, and it hasn't arrived. I've done everything I could, even from different devices and networks, but the email hasn't arrived... And the email I sent to support was successfully ignored, as I haven't received a response.

[surreal aspen]

which email provider do you use

[blazing hinge]

Outlook

[surreal aspen]

have you sent an email to [e-mail]

[surreal aspen]

have u followed this: https://www.escapefromtarkov.com/support/knowledge/431

[blazing hinge]

I've already done that, and it didn't help.

[fast tiger]

no idea, i would contact support

??support

[white steppe]

[e-mail]

[fast tiger]

what else did you try?

[blazing hinge]

I've already added the no-reply email address as a trusted email address.
I've already tested it from other internet networks.
I've tried requesting the code from other computers and smartphones.
I receive emails normally in my account, so it can't be full.
Finally, I emailed support, but I haven't received a response.

[oblique stag]

okay thank you will do thanks for ur help greatly apprciated

[fast tiger]

then try this
#community-support message

[tawny bison]

hi, so, i have 32 gigs of RAM at 2666 MHz speed, an I7-9700K and an RTX 4060, i've tried clearing cache and verifying integrity but my game continually stutters and freezes horribly

i have everything except discord and tarkov closed

priority for tarkov and tarkov BE has been set to realtime as well

i've tried realtime and high priority but neither fixes the stutters

[slim spruce]

only when you shoot?

[tawny bison]

no, when i turn to look at things, when im running around, when im scoped

not just when im scoped or fire

[ornate matrix]

https://tenor.com/view/tarkov-streets-fps-gif-7169049143920371789

[blazing hinge]

It doesn't help much, since I did all this when I changed computers, tried it on my smartphone and other networks.

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here and reboot:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[fast tiger]

sending request every 15 sec for an hour helped for some
#community-support message

[blazing hinge]

To make sure I'm receiving email from Battlestate, I requested a password reset, and I received that email, but I don't receive an authentication code.

[stray violet]

Still no ways to fix this shit xd

[blazing hinge]

Do you want me to send a request to send the authentication code every 15 seconds for 1 hour?

[cedar sand]

No, they are just telling you what other users did to resolve it

The only real answer is you just have to be patient and keep trying

You can contact support at [e-mail]

[blazing hinge]

I asked more questions to see if I really understood. The only thing left to do is wait for BSG's goodwill.

[tawny bison]

its streets, tf you expect?

[blazing hinge]

Worse still, it worked... Jesus. I received the email with the code. Does activating Google Authenticator's MFA replace the email one?

[cedar sand]

It does

[blazing hinge]

Okay, thanks! I've already enabled MFA in Authenticator.

[lone abyss]

nevermind, im just dum

[tawny bison]

so, i tried it

it worked for about 25 minutes

stutter is back

[tawny bison]

so, my CPU goes from 99% to 50 or 0%

[slim spruce]

raise page file to 32000 min and 60000 max

[pulsar canyon]

yo im newer to the game do u think its viable to bring a pistol every raid until im more confident ?

[agile cipher]

Is BTR transfer item bugged? I remembered it get to your stash within a few hours right? I transferred something into btr to my stash yesterday and its been 24 hours+ but haven't receive anything in the mail

[cobalt kayak]

Odd enough, when I tried to run it for the first time today, it actually went trough and now it's working fine just as before haha

[errant hollow]

Where can I report bugs? Cant find a section for it anywhere on the website or launcher

[cedar sand]

You must close your game, and then click report bug next to the play button in the launcher

[errant hollow]

Alright thank you, I have infinite loading rn, can I alt+f4 without the report losing files?

[cedar sand]

What?

[errant hollow]

Doesnt the bug report include recent game files?

[cedar sand]

You can select that as an option yes

Log files are saved continuously as the client is running, half of the reason they exist is to identify crash reports, if you alt f4 that will not affect anything

[errant hollow]

Thank you!

[delicate steeple]

does anyone have a solution to the Toggle Tactical devices Press type being Unavailable? see attached, I have to hold the "T" button down to have my flashlight work.

[analog kelp]

why am i not getting my mails for 2 auth i have tried to log in it says it sent it to my mail and it never arives

[fast tiger]

so if you press and hold its on? and if you let go, its off?

[delicate steeple]

@fast tiger yes

@fast tiger I checked the binding and I can't change it

[fast tiger]

i wanna know, how to do it!

thats exactly what i need

since when?

[delicate steeple]

@fast tiger another issue is it also affects the lasers also

[fast tiger]

u installed fresh and this is how it was?

[delicate steeple]

@fast tiger It just started, I did do a uninstall and reinstall but I think something stayed behind and it was still an issues after the reinstall

[hollow badge]

who do i report someone being racist for no reason to?

[fast tiger]

in game or on discord?

[hollow badge]

in this discord

[fast tiger]

#discord-mod-mail

[hollow badge]

thank you

[terse night]

Hey guys, when i try to turn of something in the settings like blur its like i am clicking 100 times per second 😄 anyone else ever had this problem?

something is not right 😄

[eternal flower]

why there is 1 min and 5 min crate craft unlock in Workbench? What's the difference?

[terse night]

Fixed... just unplugged my controller

[low raven]

Using the auto currency converter got me "banned from flea"??????
It asked if i wanted to convert to USD, I got infinite captchas, and when I tried to canceled I can't open traders or flee market anymore....

[cedar sand]

Cancelling a captcha counts as failing, you are given a 10 minute ban if you fail the captcha

[lunar wave]

any promo code to buy tarkov?

[cedar sand]

None currently

[slim spruce]

unplug the mouse usb while this is happening to test hardware

[vivid briar]

Great to hear man!

[carmine dragon]

Is this happening to anyone?

[slim spruce]

when did it work last?

[weary creek]

why wont it let me swtich where i install the game, everytime i switch it to my second driver it always says "cant install to C: drive" but im trying to install it to My D: Drive

[cedar sand]

You must move the temp directory also

In the launcher settings

[weary creek]

but where do i move it to

[cedar sand]

Create a folder on the D drive

[weary creek]

okay its installing but stuck at 0

[cedar sand]

Give it some time to calculate everything

[dry sorrel]

is to great heights pt4 bugged??? i gave ref 1m last night and now it says i didnt and the money is still gone

[restive aspen]

I need some help solving some issues with the game where my game seems to literally be the only reason my PC BSODs with "Page Fault to Non Paged Area" or just straight up makes me disconnect from the raid. When it came to reconnecting to the raid, I would just continuously get disconnected again.

I already tried updating my drivers, stress testing my RAM, CPU, and GPU and got no errors, I tried restarting my pc but I havent tried reinstalling windows which I DOUBT is the issue. I even went as far as doing an integrity check and reinstalling the game. If I could get some advice or help, it'd be nice.

Here was some footage, mind you this was in PVE

I couldnt seem to submit a ticket to EFT support, I was gonna send them log files, evidence Im playing on low ping servers but the ticket system just seems a bit wonky, so Im tryna get as much help as I can here.

[wise oriole]

how many months does it take them to reply their mail? has anyone get a reply after weeks?

[fast tiger]

Yes, couple people, scroll up 🙂

What email adresses did you whitelist?

[magic lance]

i just got this on pve 🤔

[wise oriole]

we dont count the bot replies from them, they always reply first with bot.

[wise oriole]

something noreply

[fast tiger]

whitelist the support list

??support

[white steppe]

[e-mail]

[wise oriole]

but i dont need to do that since i can get messages from them already ?

i believe most people just dont get replies for long time, not because of ''whitelist''. i just wanna know how long does it take. i dont wanna spam them. like do i have to send another mail from gmail account this time or be patient 1-2 more weeks? Normally you would get an answer after 3-4 days but in battlestategames its totally different

[fast tiger]

i thought you have not been replied at all

[knotty nexus]

Hi! is anyone having profile issues? when i launch the game it pushes me to the choose your language and PMC type screens.... Thanks in advance!

[wise oriole]

it was like automated response. all the infos they wanted, already gave them on my first mail. been a week since then

[jovial bolt]

Can´t login... haven´t played for years and now i want to login again but im not getting the verification mail.... any suggetions?

im not getting any mails when I also try to reset my password... Is my account hacked?

No support online?

Okay so I got the rest password mail and ofc changed my password but I still need the damn verification mail....... wtf!

Great support btw.

Im not getting my verification code....

[candid radish]

Any know how fix that i cant turn in water filter

[jovial bolt]

Getting verification code when I login on the webpage but no getting any verification code when I try to login on launcher.....

[lone abyss]

try administration mode

[jovial bolt]

Thanks but it didn´t work.

@rain cedarGetting verification code when I login on the webpage but no getting any verification code when I try to login on launcher.....

@signal pike

[slim spruce]

Do not mention head staff. They can't help more than the email for support. See the pins for help with emails.

[jovial bolt]

Well sorry but I kinda need some help but thanks.

[slim spruce]

#community-support message they can't help you more than this can

[jovial bolt]

Okay thanks for replying.

Nothing works... Guess I just have to wait for support answering my mail and I can see on reddit it can take up to 3 weeks. So thats nice.....

[jovial bolt]

.'

fix your crap system.... Buy a game but not having access cause of some dumb security shit that does not work...

what a joke...

still no email with my verification code..

waiting.... waiting.....

no help to get

I guess thats what to expect from a company like you guys..

Lalalala waiting for help. lalalala. russians dont give a fuck.. lalalala slava you know who.

[slim spruce]

No ranting.

[jovial bolt]

Can you please tell the support that they have a paying customer who needs help. Thank you very much,.

[fast tiger]

Do you see the name of the name of the channel?

[jovial bolt]

Support?

[fast tiger]

community

we are all players here

[jovial bolt]

Right. So no help to get except writing a mail which they respond to in 3 weeks. Greeeeat

[fast tiger]

couple people where helped here, if they stay nice and friendly

[jovial bolt]

Right

[jovial bolt]

Still no response from the support email

[loud moss]

im not exactly shocked support hasnt answered you within 2 hours

[vivid briar]

is the loot pool different?

for scav gear

[fast tiger]

loot pool?

[hybrid path]

i changed to google auth how can i reselect to email verify because it seems i cant log in even if i tybed the code correctly

[slim spruce]

this is not for email verification, it's for google authenticator

[hybrid path]

ik
i just changed the security to google auth
and i tybed the code from google Auth to the site but it says its wrong now how can i revert it to email verify ?

[slim spruce]

you can't unless you log in, the codes are only valid for 15 seconds each

you must be quick to enter them

[hybrid path]

trust me i did
but still says wrong

[slim spruce]

You must be entering the expired code. The app changes it every few seconds.

You must enter it extremely quickly.

[hybrid path]

i just did the fast entry after the code refreshed and still

[slim spruce]

I am not sure what to tell you, the code is not entered quickly enough.

[hybrid path]

sir ik what u mean
but iam not old man
iam 22 year old
and trust when i tell u i did it fast in less than 2 sec when the code refreshed

[slim spruce]

Make sure you're using the code that says tarkov/battlestate/your account name

[hybrid path]

is there any other way to change to email again ?

[hybrid path]

also i checked

[slim spruce]

If you have messed up the authenticator you must email support to remove it before you can access your account settings.

??support

[white steppe]

[e-mail]

[hybrid path]

roger that will email them now

[slim spruce]

when did you set it up?

[hybrid path]

just from like 20 min ago or smth

and i logged out to check if it work

and it didnt work

[slim spruce]

@hybrid path don't show personal info please

[hybrid path]

oh sry

the email has been sent

[candid radish]

any dont know how fix that

[rare warren]

Hello can you load up traders i wanna click on it and it turn me back to menu )

[slim spruce]

restart your game

[rare warren]

one time didnt help

[slim spruce]

verify game files

And did you get flea banned?

[rare warren]

yeah it typed two times

idk how

[slim spruce]

you must wait until the ban is up

[rare warren]

and what did i do ?

try to play the game 😄

[slim spruce]

skipping the captcha

[rare warren]

i worked for few second and then bum without captcha it didnt work again trying veryfin the thing

[mellow loom]

Alright, so im sure a thousand people have had this issue but I figure ill reach out, is anyone else having an issue receiving the two step verification email from their website?

I cannot for the life of me get the email for the code and henceforth, can't access my account. Anyone have any tips?

I've even tried contacting BSG through their email from another one of my email address but I've gotten one email back in 3 weeks telling me to try it again basically.

I've also tried everything suggested in the pinned messages

[gleaming niche]

same issue

[frosty leaf]

dude

i have gotten flee ban

[fast tiger]

wait 15 min

[forest zephyr]

How long does it take for support to respond? I've been waiting for a week now.

[eternal wren]

hello ..
can someone can help me?
im ban on market idk why y buy fast 3 esmarch
and now : -214
ban market
214- *

[slim spruce]

wait 10 minutes

[eternal wren]

ok thx

[slim spruce]

and don't skip captchas next time

[waxen minnow]

are there any supporters who can continue with my ticket ?

im trying to get my account back since it was hacked i think i got enough evidence posted in my ticket but noone replied yet . Is support time over ?

[upper goblet]

i somehow just got banned from flea market...while flea market isnt a thing...cant acess any traders. please help

how do i open a ticket or get help with this

[waxen minnow]

you need to go to offical website and log in then you press the symbol in the upper left and klick on support and kustomer service

it will take days for a repsond cause of the high amount on tickets

[upper goblet]

it was sorted out very fast! Thank you tho! 😄

[white void]

why dont i see the korund unlock on prapor lvl3?

[snow otter]

My old google accountngot deleted, ans thqt was 3 years ago. They still havent responded

At this point, i just bought the game again

[fast tiger]

checked tarkov wiki?

[white void]

Ye, and it say lvl 3 prapor when hovering over the unlock

[fast tiger]

is there a 2nd wiki?

[white void]

idk, but i says lvl 3 ingame so im asusuming a bug

[fast tiger]

damn, i can´t post pics

[white void]

send me dm

[fast tiger]

ah in game, like in the handbook?

[white void]

like when hovering in the quest reward for the korund plate

Figured bsg should know about it

[fast tiger]

ah i see

tarkov wiki more up to date, then the game itself

[white void]

lvl 4 prapor on wiki ye?

[white void]

haha

[weary creek]

why does my game always crash when im loading in, like i get to 94 precent and it just freezes and closes, also it takes me forever to get in a game

[slim spruce]

see here for a comprehensive list of troubleshooting https://www.escapefromtarkov.com/support/knowledge/441

[cedar sand]

For future reference, this is because you failed the captcha when buying items, it's a 10 minute ban

[upper goblet]

i never got one. just error 421-

[cedar sand]

You likely just didn't notice is as you pressed escape and closed out of the trader window

Common thing when moving through the menus quickly since they added the ban

[upper goblet]

i see, thankyou ❤️

[light crystal]

why is scope sensivity and why does scope sensivity settings makes 0 difference when even setting it to the max? any fix? like I cant use scopes

[white void]

I was in a raid and the server randomly shut down and lost all my stuff, im i able to get refunded. Any moderators that can answer this?

[frank quiver]

currently trying to turn in my 0-50% gzhel for sew it good part 2 but keep getting 228 error when turning it in

anyone know a fix perhaps? i already put in a ticket for a bug but was curious if its easy fix

[errant bison]

I need assistance, I email support and its being 16 days without help they just ask for more information 6 days ago but I still have the issue with my 2FA

[spice island]

i loaded in a arena match and this happened

[slim spruce]

make a bug report in the launcher please

[spice island]

ok

[vocal cloak]

after i sent an email to support about not getting verification code a bunch of days ago, i tried again today and it finally worked. they didnt respond first tho, so if anyone contacted them as well i suggest trying to login again to see if they figured it out already

[frank quiver]

any mods got suggestions?

[jagged marsh]

yo i cant put on arena cosmetics in pvp, is that normal for the hardcore wipe?

[gritty elk]

Anyone willing to open 114 Dorms for a friend and I?

[unique kettle]

no, it's not normal, I'm running them just fine. What do you mean by "can't put on"?

[worthy cargo]

Launched tarky this morning, flea market rep reset to zero? Now selling stuff leaves offers perm on flea and I can't delete them. Anyone else experienced this bug?

[subtle sierra]

I've been ban from the flee market for more than 20 mins now, is that normal ?

[maiden ermine]

@gritty elk You dont need the key, want me to show you?

[blazing stag]

someone have a tuto for the system of insurance ?

[fast tiger]

is it first time ban?

[wicked moss]

how do I get the quest Forced Alliance? I done the quest hidden layer and waited a day and still no Forced Alliance quest

[fast tiger]

whats the issue here?

[wise oriole]

i bought tarkov years ago, how i supposed to find purchase information? no email history, only card numbers i remember

[fast tiger]

did you try to contact Paypal or Xsolla?

[wise oriole]

not from paypal sadly, i dont even know if it was xsolla. all i can give them as info my email or card number

[woeful scaffold]

I keep getting this error attempting to turn in a FIR salewa for a weekly quest:

any clue how to fix it?

I discarded all the Salewas I made in my hideout, nothing is working

[fast tiger]

weekly therapist quest, where u have to turn in things is bugged for everyne

nothing u can do about it but to report it in launcher

[woeful scaffold]

1.0 Ready........

[cedar sand]

All transactions are handled via Xsolla, you will have proof of the purchase in your banking statement and you will have been emailed a receipt with a transaction ID

[wise oriole]

yeah i finally found the receipt, but not the email from xsolla maybe bank statments would be enough? i asked for receipt from xsolla just in case

6 years ago i bought the game jeez it was hard to find 😄

[waxen minnow]

go into your bankapp and use the for the right time and try to find the pruchase . I bought the game with skrill. I showed them the pruchase in the skrill app and then they helped me out. still waiting for my email change right now

[cedar sand]

They are specifically asking you for banking statements in that email

[waxen minnow]

is there a way i can contact supporters here in discord ?

i need someone to help me with my last step in my ticket

[cedar sand]

No, the only way to contact support is [e-mail]

[waxen minnow]

okay cause ever time i anwer them back it takes sooooo long for them to respond again although i answered rly quick

[cedar sand]

Yes there is a queue for support tickets, there isn't an employee refreshing and waiting for your reply, they go through the queue

[waxen minnow]

okay. cause i told them what email i want to use for my account and now im waiting for an hour again

so frustrating when you got hacked . i been trying to get myy accoutn back for 2 weeks now and i will finally get it back soon

[waxen minnow]

i meanyea they probanly got hundreds of tickets a day

[wise oriole]

im in the same boat, almost one week and half, just sent my ticket 15min ago i wonder when the next time they will reply 😄

[waxen minnow]

so for me they always answer every day at around 2pm

tickets work better than directly from email . there you wait 4 days for 1 answer

[normal basin]

guys whats the ACTUAL system requierments for tarkov in 2025? I want to buy it so bad but i dont know if i can run it

[loud moss]

you could just give people your system specs

[normal basin]

I have an nvidia 4060, R5 5600 16gb ram

ive watched videos about it but they are old and idk if its still the same

[proven carbon]

Support just gave up. My issue is unfixable wtf

[waxen minnow]

not enough

[normal basin]

what should i upgrade? my RAM?

[waxen minnow]

your CPU is the problem

its too old

[normal basin]

oh

[waxen minnow]

yea its zen 3 architecture i think

you need a 8 core CPU at least

[normal basin]

not even if its OC-d?

[waxen minnow]

i mean you can play it but you will have stutters

i have rx 6700 xt and R5 5500 with 32GB RAm and i have strong fps dropps in certain areas and Maps but its playable if you dont care about some dropps

but 16GB isnt ideal

[fast tiger]

this at first glance looks like an issue with your internet provider?

or router?

[normal basin]

ah okay thank you, ill buy it first and maybe upgrade if its very bad

[waxen minnow]

yea

[fast tiger]

do you have 4 ram slots? are 2 of those used?

[normal basin]

yes

[waxen minnow]

you will be able to play certain maps smooth since some maps dotn require 32GB RAM . But other Maps will casue fps dropps

[fast tiger]

i would suggest upgrade ram first. just buy 2 more sticks and put them in

shouldn´t be expensive

gliddzy is right, CPU should be next, if it doesn´t work well

[normal basin]

if theyre different they can still function right? im not really educated in pc's

[fast tiger]

read the description on those sticks. whatever you buy should match it

doesn´t need to be the same company

but the same numbers

[normal basin]

so the same size and HZ?

[fast tiger]

yes, and timing number, Mhz number

[proven carbon]

its not my internet

i checked 3 lines as well as a gaming cafe

[fast tiger]

are you playing from a laptop?

[proven carbon]

4060 (or 4070 cant remember) RTX and 64GB RAM super pc

[fast tiger]

or did you install tarkov in gaming cafe?

[proven carbon]

ive been playing this game for years and it just stopped loading and syncing (error 504) since 4th of February and now its August

[fast tiger]

i thought this is the problem

[proven carbon]

i DID install Tarkov in a gaming cafe just to test if the issue was my net and nope same issue (error 504)

[waxen minnow]

contact support

reset Pc

or new account and re buy game

[proven carbon]

might as well uninstall and leave discord, the fuck do you mean new account and rebuy the fucking game?

also i just said that support gave up cause my shit is unfixable so why would i contant support for the 10th time?

[finite barn]

Hello! Please refrain from using that kind of language. Feel free to DM me and explain the situation in detail!

[frank quiver]

what about sew it good part 2? i keep getting an error like that too when turning in my gzhel

[fast tiger]

🤷

[frank quiver]

i did a report in the launcher but wasnt sure if you have had it happen before or knew a way to fix, same 228

[tender shard]

@slim spruce well i got a reply but its not helpful much

[slim spruce]

email is not for tech support

[tender shard]

but you told me to email them 😮 or it was @cedar sand im not sure

[leaden echo]

Could a 5600x and a 1070ti with 32gb of ram run the game well?

[worldly jackal]

why did i get banned from flee market
all i was trying to do was buy ammo and guns to level up skier

[modern kayak]

did you solve the captcha?

[normal basin]

im thinking of a Ryzen 7 5700, is that any better for a cpu?

or a Ryzen 5 5600x

basically same HZ

[robust spire]

i have 5800x, game loves l cache

just overclocked my ram, infinity, tweaked timings. That helped

[cedar sand]

You should get an X3D processor if you are planning on upgrading

Anything else is honestly a waste of money

[robust spire]

But, overclocking hjelps. Infinity, ram timings and mhz

just took my oc to the next level, tweaked timings, mhz, infinity, running static oc.. Runs better than pbo in my case..

[normal basin]

whats the difference tho i see it has the same cores and stuff i really dont understand this topic could you help me out?

[cedar sand]

The 3D V-Cache is where the performance comes from

Core count is irrelevant for single threaded processes

I upgraded from a 3600X to a 5800X3D and my FPS literally more than doubled

[normal basin]

my upgrade list is either a 5800x or 5700x and 32gb ram and a new ssd, so my budget is kinda tight for a 5800x3d which is almost double the price

[cedar sand]

You could get a 5700X3D

Upgrading to a non-X3D processor is just not worth it man I am telling you

[normal basin]

i understand that but my budget cant really fit that, i have like 4-500$ tops

[cedar sand]

Yes but spending money on a 5700X (Non-3D) is silly

[normal basin]

or should i just upgrade that and nothing else?

that might fit it and i heard that 32 gigs isnt really necesarry

[cedar sand]

If you plan to upgrade a system specifically to play Tarkov

X3D is the only real option that should be considered

[normal basin]

another question is

is 3000mhz enough for a ram?

[cedar sand]

Yes the most standard kit of DDR4 is 2x16GB 3200Mhz

[normal basin]

i know i just wanted to do maybe 4*8GB 3000mhz

[cedar sand]

I just threw together an Amazon basket for a 5700X3D, 32GB DDR4 and a 1TB SSD and the total came out to 470 USD

So if you already have an AM4 motherboard and a GPU, you're set

[loud moss]

just go for a 2x16 3200mhz cl16 or 3600mhz cl18 kit

[normal basin]

i alr have 2 8gb sticks in my current PC

thats why i wanted to do that maybe

[loud moss]

you're building on a ryzen platform and ddr4 is cheap

you should be getting higher speeds

[normal basin]

could you show me, or send me the link please?

[normal basin]

thank you sm man

[wicked shale]

how are some people making their rooms up limited in the discord calls? i see some rooms are up to 3 max, 4, 1 etc

[fathom karma]

Hello! I can not get my 2 step varyficaiton - what do i do? I check my spam and trash and other folders... idk what to do i have been playing since game released on the US

[fast tiger]

https://www.escapefromtarkov.com/support/knowledge/431

[wicked shale]

i might be extremely slow. where do i find that lol

[slim spruce]

#lfg-info

[crisp temple]

hi all, just a quick question, is Offensive Reconnaissance and The Tarkov Butcher currently disabled for the hardcore wipe?

[vivid briar]

can anyone explain why i cant load up my game anymore and i keep getting a invalid uri

[slim spruce]

you must use the launcher, not the tarkov exe you're using

[candid whale]

my battleship wonkt launch tarkov, i finish the download and verify the integrity of the files and it gives me an error saying the files are compromised, when i press repair it starts repair looping for me, ive tried a lot of the common fixes (uninstall, run as admin all that) but nothing works, is there a fix or not yet?

[lusty copper]

i assumed so yeah, so they can limit access to the labyrinth for early stage of the wipe

[crisp temple]

thought so, thank you for the answer! ran labyrinth earlier today and it went well, but i have no reason to go back really besides tagilla and killa gear

[slim spruce]

white list the game and launcher folders in windows defender, reboot and start the launcher as admin

[candid whale]

the launcher is allowed but where do i find the game and the folder?

[slim spruce]

should be c:\battlestate games\escape from tarkov unless you changed it

[candid whale]

no its the same but i only see apps no files

[small dirge]

How long is the unheard discount lasting?

[icy urchin]

quick question, if there are sniper scavs on top of lexos does that mean kaban has spawned or can the sniper scavs spawn seperately

[prime quiver]

any fix on the catcha thing? i had a blue screen now it keeps saying verify over n over n can't log in now

[tender bough]

I just got the game, and it says integrity files corrupted?

[granite lintel]

There's something wrong with your game's files. You have to click the repair button and if that fails, reinstall

[oblique stag]

How long does the support usually take to respond by email?

[latent trout]

days or weeks

[oblique stag]

Okay haha thanks

[hearty frigate]

has anybody actually able to get their account back after it was hacked?

this dude changed the email on my account so i had to make a new one but it says my username is taken so dude is just out here playing with my account now

ya i don't even know if my account got banned because my email was unlinked from it

real fun

[sinful sinew]

im getting like frequent stutters while in raid, how do I fix this?

[signal robin]

Lower settings

[hearty frigate]

honestly they may never fix and just have to rebuy the game

[ornate matrix]

@hearty frigate @thick locust Check their Article about it and provide the proof of purchase etc. in your email to speed up the process a little bit if you haven't done already.
https://www.escapefromtarkov.com/support/knowledge/452?lang=en

[fading zephyr]

anyone else getting random crashes recently?

both bsg and local servers.
Just crash to desktop with the unity crash bar showing.

[west jetty]

does support respond to emails on weekends ?

[west jetty]

I’m in the process of getting my account back

they froze the account until I can prove that I bought the game

[fast tiger]

Yes but it takes a long time

[pseudo tangle]

does anyone know how to fix arena infinite loading screen?

[vale steeple]

how long does it usually take to repair the game, its been stuck on 0% for a good while now

[terse notch]

Hey, i have very long loading times after matches or the game crashes after a long period of waiting. Anyone with same issues?

[quiet summit]

Relaunch as admin / Whitelist in Windows defender

[scenic ledge]

Anyone else not getting a verification mail? Can log in the Launcher np at all and will get it for that but not for the homepage.

[thick prairie]

I dont recieve any security code to my email for the launcher login

[slim spruce]

@dusty garnet changing your mind is not scamming. #discord-mod-mail for more context

[restive rose]

New Player here I have installed the launcher (ran the launcher as admin and not) and attempted to download the base version of the game and yet the install states 0%/0% complete. I am additionally on fiber optic internet so no issue there. Any help would be great thanks. EDIT: DISREGARD AFTER SITTING FOR 30 MINS THE DOWNLOAD HAS STARTED.

[cedar lagoon]

hey guys, will a 7800x3d paired with a 4070 super be enough for tarky?

[hexed aspen]

yes

[cedar sand]

Yes very good

[chrome mirage]

Can anyone explain why does the sound just disappear all the sudden again ( still?!?)?

Its getting increasingly goofy

[cedar sand]

This issue is caused by your audio device switching whilst in raid, like if your headphones get disconnected for a second

[chrome mirage]

I get that part because i hear the pop of it switching the question is rather is that a thing

[modest sierra]

I logged into my account and I went to change my 2fa from email to an authenticator app, when I clicked save it didn't ask me to scan a qr code, when I try to change it back it asks me for a 2fa code on my phone but I didn't get to scan a qr code or enter in the secret code so I don't have my authenticator app generating codes, do I contact support?

[slim spruce]

yes, to remove the 2fa system

[visual plume]

How much is the BTR on woods for the train yard?

[slim spruce]

But you should have done it in the past since this happened.

since that was an option it was previously activated

[cedar sand]

It depends on where you are taking it from and what your Fence standing is, should be less than 15K though from anywhere

[visual plume]

I gotta head to depo for that one quest

[modest sierra]

It works, I had the auth app still generating, why isn't this more clear on the website? Because I just thought I lost my account.

[slim spruce]

since that was an option you previously set it up, not much to explain

[modest sierra]

I understand, but why don't you make it more clear on the website that I already did that before.

[marble horizon]

Hi all, someone having issue in login too?

Cause first i had 30 min impossible capcha, now is not sending the verification email

[pseudo tangle]

anyone else experience infinite loading screen when launching arena

is there a fix right now or no?

[slim spruce]

verify game files

[pseudo tangle]

im using the direct download of the game

is it still the same way

[slim spruce]

verify files

[runic raven]

I'm experiencing an issue where Escape from Tarkov launches in a small, broken window that I cannot resize, maximize, or interact with. The window shows only the title bar with missing or glitched buttons, and I cannot access the in-game settings. However, I can still hear the game running in the background

anyone knows how to fix this

this is what it looks like

[slim spruce]

click on the title bar and go ALT SPACE

and shift enter

[river gale]

Guys, I have an issue with the captcha. For the first time in my life when i try to log in via the launcher i get asked for a captcha verification, naturally i click the box, it says verifying, loops around for a little bit and then back to square one "Verify you are a human" yet again. I tried switching to a mobile hotspot and no luck so far. What can i do to gain back access? (I have completed the login in the website along with the captcha there)

[pseudo tangle]

thx you btw

[runic raven]

it didn't work

i tried uninstalling and reinstall but that too didn't wor

workk

[slim spruce]

reinstall gpu driver in the clean install method

[runic raven]

yep that didnt work either

[runic raven]

have you got any other clues on how to fix

[valid trail]

anyone got tips on improving a cpu bottleneck? Cpu is i5 12400f and gpu is rtx 3060

[steady bobcat]

Nice, I'll tag along to read replies. I have 4060ti and i7 12th gen! I'm getting around 60 fps 48 fps in streets.

[runic raven]

I'm experiencing an issue where Escape from Tarkov launches in a small, broken window that I cannot resize, maximize, or interact with. The window shows only the title bar with missing or glitched buttons, and I cannot access the in-game settings. However, I can still hear the game running in the background
anyone knows how to fix this

[flint grotto]

my game is refusing to install

[pseudo tangle]

happened to me

the only thing i could do was manually download the game

its in the pin comments

[flint grotto]

thank you

[dire mulch]

I can not open the launcher. When I try opening it it brings up a window that says Bad IL format. Has anybody experienced this before?

[kindred venture]

maybe hit like f11 or whatever the full screen key is, otherwise, delete the local settings file if it exists

[tame anchor]

no getting login code

[cedar sand]

You have already been told multiple times to contact the support email

[inner spear]

im banned from trade channel but i just asked for help me open key zb014. it wasn't trade. is there anything that i can do 🙁

[cedar sand]

Trading blacklists are permanent

[restive rose]

Help. My game keeps crashing when I’m loading into a raid. I get to the loading loot percentage and it crashes while “loading loot”. I’ve tried lowering my settings and I have my region set correctly. What else can I do? Just keep hoping I’ll eventually get in?

[cedar sand]

??pagefile

[white steppe]

#community-support message

[cedar sand]

Follow this guide and restart your system

[restive rose]

I’m new to pc idk what that means.

[cedar sand]

There is an explanation below the guide

[restive rose]

I see it now thanks! I’ll try it

[slim spruce]

@vivid briar use #discord-mod-mail for more info please

[vivid briar]

i would love to but issue is hes changed his discord name and profile pic so only have his ingame name

[slim spruce]

a video would be useful

[restive rose]

Changed the settings and still didn’t work.

[ocean meteor]

I'm at my wits end trying to fix a micro stuttering issue in Lighthouse ONLINE raids only. (PvE)
The stuttering is incredibly consistent from raid start to raid finish, occurring every 5 seconds with the stutters being around 1/4th of a second long.
Starting happening after upgrading GPU from a RTX 2070 to a RX 9070
Did a DDU driver wipe and fresh install.
I am on Wi-Fi (5ghz) with a stable and high speed connection.
cheeked LatencyMon and all good from what I could tell.
Tried disabling MPO.
Have tried 10s of different configurations of AMD adrenaline (and in-game EFT settings), including every option off.

If anyone has any suggestions it would be appreciated, thanks.

[humble bramble]

Hi, i can't login into my account, neither on the web or the launcher, all because i can't receive the 2FA code on my email, it's been months, i contacted bsg support but i hasn't been fixed, is there a way to fix this?

[fast tiger]

what did support say?

[humble bramble]

they told me to search on spam folder, or see if the sender was blocked somehow, it wasn't on spam or blocked

after that they stopped responding

[fast tiger]

what email provider?

[humble bramble]

i'm using gmail

[west jetty]

does support reply to emails on weekends

[fast tiger]

didn´t see it happen

[fast tiger]

there are couple of things we can go through that helped others. lets do them step by step, even if you did them once.
Are you ready?

[humble bramble]

sure, can you give me 5 minutes please

[fast tiger]

i am here

[humble bramble]

okay, i'm back

[west jetty]

ok. thanks

[fast tiger]

did you whitelisted any email addresses?

[humble bramble]

yes, [e-mail]

and [e-mail]

[fast tiger]

can you put it on blacklist and then put it off it again? Then put it on whitelist again.
It helped one guy couple days ago.

blacklist or block

[humble bramble]

okay i'll try

i can't blacklist or block, since i haven't received any email from those senders

[fast tiger]

u checked your blocked email adresses right? won´t hurt to check it again

[humble bramble]

i have it like this

[fast tiger]

👍

[fast tiger]

if you try to log in to the website: does it also just asks for the 2fa?

[humble bramble]

yes

[fast tiger]

next step would be the steps in this message. Ignore the link, since you did all of this already
#community-support message

[humble bramble]

i have tried all those steps, multiple times, none worked so far

i even tried different routers, different ISPs, different pc

[fast tiger]

different PC in a different network?

[humble bramble]

yes

[fast tiger]

do you have a second email adress you could use to register at BSG site

make a second account, just to see, if it comes through

[humble bramble]

i created a new account, and it worked fine, i even asked the support if they can change the email of my original account, to the new one, but they didn't respond

also i'm not receiving password change emails, for the original account that is

the other email i created, receives all emails fine

[fast tiger]

at no point you have a message say "email not found" right?

when u try to log in

[humble bramble]

no, in fact it does say that the email was sent tothe main email

[fast tiger]

are u trying to login with your email adress or with the username?

[humble bramble]

email adress

[fast tiger]

Did you ever use a different writing of your email. For example:
[e-mail]
vs
[e-mail]

[humble bramble]

never

it does not have . or _ or any symbols

[fast tiger]

ok

[fast tiger]

lets try the tedious brutforce method:
Try asking for the code every 15 sec for an hour. helped 2 people so far:
#community-support message

[humble bramble]

i have tried this before, with no luck

[fast tiger]

I would suggest there might be an invisible setting somewhere in your gmail account that blocks the email.
The last solution i suggest is to install an emailing program like outlook or thunderbird and link your gmail with it. I would imagine, that it won´t take over the settings of gmail and you can set it up

[jagged marsh]

the clothes i unlocked dont show in pvp from ragman

[fast tiger]

so that you can whitelist those emails again

[humble bramble]

okay, i'll try

[wintry quest]

quick question

how long does bsg read their gmail messages

[fast tiger]

first reply in days, resolve in weeks. this is what i saw in this chat

no weekend support usually

whats your issue?

[wintry quest]

uhhh cloudflare fucking banned me.

i cant use the lanuncher and the site

im getting more anxious.

[wintry quest]

bruh 😭

[fast tiger]

why

[wintry quest]

do not know i think it flagged me.

maybe because im from somewhere ?

[fast tiger]

where are u from?

[wintry quest]

can we take this to dms

[fast tiger]

if you wanna access the website, what message does pop up?

he send me in dm

[fast tiger]

i can´t find anything, i would contact support

??support

[white steppe]

[e-mail]

[wintry quest]

i already did im just waiting for a response

[humble bramble]

no luck with this, tried both

[chrome moat]

I was right in the end. It was a conflict between shadowplay whilst using tarkov and streaming tarkov in discord.

The .dll discord uses when "Use our advanced technology to share your screen" is enabled (it is by default) is interfering with shadowplay and new discord overlay, making it think that tarkov is drm protected software.

[brazen oracle]

Good morning. I have a problem: yesterday, I reset my PVP and PVE accounts. It worked without any problems for PVP, but unfortunately not for my PVE account. Does anyone have a solution for how I can reset it now? The menu says that I can only reset it again on August 26, which is three weeks from now. I would be very grateful for any help, as I only have time to play on weekends.

[brazen oracle]

Please Help me 🙁

[quaint jackal]

@brazen oracle you did it through the launcher/website and clicked pve reset? Mine is due august 22 ; as i reset first day and a half in due to killing my bank on gear without knowing better. Not sure if pvp and pve share a cooldown though O.o Wishing you luck 🙂 if you are PVE north america lets team up ;D

[brazen oracle]

Well, the thing is, I entered the wrong date. It was August 23, and I'm not from North America 😉 I'm from Germany... Europe.
I did it through the website. That's why I'm asking support to help me.

[signal robin]

You will likely have to wait it out and go thru the launcher to reset your pve account

theres not much you can do

except buy another computer

[proven carbon]

tomorrow will mark 6 months milestone of me NOT being able to play the game, how unfortunate

[signal robin]

did you let Clara play on the pc?

id take the pc back to where you bought it from

ah well rip

well you cant really undo a hwid ban

so youre kinda boned

yea they almost never reverse a ban like that

pretty much

that sounds like a ban evasion charge

[blazing cypress]

you need to replace, cpu, gpu, motherboard, ssd, psu, ram, fans, case

[wicked stratus]

Greetings. Im trying to complete a weekly with therapist where i have to give her 10 splints, 5 cms and 10 analgin painkillers. Giving her the splints worked fine but whenever i try to give her the other items i get the error 228 ItemsMoving Bad Medkit.HpResource for item [itemid], the ids for all cms are the same no matter if i enter them by select all or single. Same for the painkillers although painkillers and cms have a different id (which is not surprising). Ive posted a screenshot in the screenshots channel.

[fast tiger]

weekly where u have to turn in anything for a therapist weekly is bugged rn for everyone

[normal basin]

how does the download work in launcher? its been calculating time for like 5 minutes now

it started just as i sent this message lol

[wicked stratus]

good to know, thanks bugstategames

[brazen oracle]

Hello everyone. The system has acknowledged that my account has been reset in PVE. However, I am still at level 39 and have everything. This means that the interface has not passed it on. I'm hoping that a game admin can fix this error for me. Unfortunately, there has been no response to the ticket that was created on Friday. That's why I turned to Discord here, hoping that someone could help me.

[cerulean falcon]

Recently upgraded my ram and graphics card, however everytime i shoot my frames drop and I lag like crazy. Every other part of the game runs fine. Hmu if you had this problem

[restive rose]

Help. My game keeps crashing when I’m loading into a raid. I get to the loading loot percentage and it crashes while “loading loot”. While loading in the ping pops up in randomly in the right corner and is at 60 ish but before it crashing it jumps to over 1000 and I’ve got fiber optic internet and hard lined in. I’ve tried lowering my settings to medium and I have my region set correctly. I have changed the file space settings. I am running a 2060 super over clocked with over a terabyte worth of free storage. Idk what else to do. I’m new to PC so I’m just lost as to what I can do so I can play this game, the whole reason I got a PC in the first place.

[brazen oracle]

I don't really know, but I would simply say that the graphics card just can't handle it. It also depends on how much RAM you have. You always have to remember that even if it says it needs 128 GB of RAM, the system also uses some of that. I have a 3060 in my system and that's not enough. So I think it's your graphics card.

[restive rose]

Great🙄 and I can’t afford another graphics card I mean I run the new Warhammer game and Warframe on ultra settings with no issues and I feel like they are more intense than tarkov would be but idk nothing so who knows 🤷🏻‍♂️

[brazen oracle]

You can't compare EFT to other games. It's different.

[latent trout]

whats your cpu?

and ram

[restive rose]

I couldn’t tell you off the top of my head I got the PC from my buddy who built it a few years ago. How would I go about checking that?

[restive rose]

CPU is AMD Ryzen 7 5700X
Ram just says 16

[latent trout]

I don't think that it has anything to do with your system. I unfortunately can't help any further since I'm not sure whats causing your game to crash but I'm pretty confident that others in this channel will have ideas.

Do you have that crash on every map?

[restive rose]

Ive only tried on customs atm.

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here and reboot:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[restive rose]

I’ve already done that

[slim spruce]

see here and undo the overclock on the gpu https://www.escapefromtarkov.com/support/knowledge/441

[restive rose]

Thanks I’ll try it

[restive rose]

well tried loading into reserve and got in, but it was severely stuttering and as i looked left it gave an error saying connection to anticheat failed (i don't have any mods or chats for any game on the computer)

[slim spruce]

this just means either your pc or internet was overwhelmed

[restive rose]

So probably not a powerful enough graphics card? Cause I’m hardlined in to 1 gig fiber optic internet

[slim spruce]

see the help page I sent

[kindred estuary]

why cant i be in raid in time this wipe my game takes forever to join and my friends are always in minutes before me

[quiet summit]

Ram/SSD most of the time

Can be CPU as well

[kindred estuary]

idk man I have 32gb of ram my game is running on high smoother than ever but the loading time is stupid like I cant even do a raid with people this wipe I have an ethernet cable too

[runic raven]

guys when i launch my game its looks like this

has this happen to anyone else or does anyone know how to fix it

ive try reinstalling 4 times and nothing happened i just can seem to make it full screen its like the game is cut out but i can hear it

[lament bluff]

wild thought and i doubt it would work but worth a shot, have you tried to press alt+enter

[runic raven]

yea

tried f11 tried alt space then c

nothing seems to work

as u can see the enlarge buttons is grey and not working

[runic raven]

bro no way it worked now wtf ive been trying since yesterday

thanks for the encouragement to press it 1 more time

my game looks like this now wtf

blury asf

[brazen oracle]

Does anyone know if the email support or ticket system is doing anything there?

[proven carbon]

lucky you......

[indigo ocean]

Anyone else unable to play Arena? I get constantly disconnected due to packet loss every match. My ping goes to 1000+. Normal Tarkov is fine and a network test shows 17+. (Which is good for my shit internet). Its only Arena mode I have any issues.

I have tried changing servers in the browser to no effect. And occasionly I can play a match with no issues - Like 1 in every 4 matches it runs perfectly.

[timid lintel]

send a screenshot of your settings, and what's your monitors native resolution?

[lament bluff]

^what that guy said

[jovial leaf]

why does my variable zoom not work on elcan>?

[lament bluff]

Double check keybinds?

[jovial leaf]

they arte correct]

it always worked suddenly stopped

[lament bluff]

what is the bind set to, mouse button, keyboard?

[jovial leaf]

zntrl + zoom in

cntrol

[lament bluff]

control still works for everything else i assume?

[jovial leaf]

yes

[jade kernel]

Why do I keep getting this message only on streets of tarkov ? I can play all other maps with no issue

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/441

[blissful spear]

my launcher is stuck saying calculating time

its been several hours

[slim spruce]

start the launcher as admin and choose C:\program files (x86)\EFT make this folder

[iron latch]

trying to restart my account, game need 2 step authorization to do so. no emails are coming.... whats up with that? all ive read on the internet is that im fucked and eventually ill lose access to my account if for any reason i get logged out of my launcher

i verified its the right email by reseting password and i got a bsg email then. but 2FA doesnt work?

[blissful spear]

got this error

Game update installation error

ERROR: 104006

The process cannot access the file 'C:\Battlestate Games\BsgLauncher\Temp\eft_live_0.16.8.1.38114.bsgp.mcd' because it is being used by another process.

ERROR: 0

[prisma rune]

Guys, I enter the game, I enter the main screen, but when I try to search for a raid the game crashes, even before the maps appear, it just stays frozen, for an indefinite period of time

[slim spruce]

reboot and try again. If still not white list the game and launcher folders in windows defender and reboot again

[prisma rune]

I have already checked integrity, cleared cache, turned off the PC

[blissful spear]

also there is an instance of the launcher stuck open in my task manager

[slim spruce]

submit a bug report in the launcher your account might be bugged if this isn't an internet issue

[prisma rune]

i did

[iron latch]

so two factor auth is fucked?

[jovial leaf]

any idea for variable zoom? Whatever buttons i try it doesnt work. I use validay scope

[cedar sand]

Go to your keybinds, the option is called change scope magnification, it’s left alt + right mouse button by default

[lusty copper]

also valday scope doesnt have variable zoom so it doesnt work for that one

[jovial leaf]

yes i tried i didnt have issue with it until last week

oh it did have did they remove it?

[lusty copper]

i dont think it ever had variable if i remember correctly

[cedar sand]

The VALDAY is a 1-4x and can only be toggled between 1x and 4x

[jovial leaf]

what about elcan?

maybe i remember them wrong]

[cedar sand]

Spectre is the same

Only the LPVOs have variable zoom

[jovial leaf]

Alright thank you!

[blazing raptor]

anyone know why i keep getting this error

i try to repair and it goes through the whole thing the right back to the same message

[lusty copper]

manually delete the escape from tarkov folder and install it again?

thats what i would do atleast, after maybe restarting the launcher and ur pc just to maybe hope that fixes it magically

[slim spruce]

white list the launcher and game folders in windows defender, reboot and reinstall to thesame folder

[blazing raptor]

this wasnt quite english to me

[slim spruce]

Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection. Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions. Select Add an exclusion, and then select "Folder" and do this for the game and launcher folders, default C:\battlestate games\EFT and C:\battlestate games\bsglauncher

[stone minnow]

So I thought i forgot my password again cause I play this game on and off but i got this when going to reset my password?

[slim spruce]

Either it's the wrong email or the email was changed and someone hijacked your account.

[stone minnow]

i know its the right email.... so im fucked arnt i?

[slim spruce]

??support

[white steppe]

[e-mail]

[stone minnow]

time to write an email? lol

i just dont want a hacker to get on my account and get it banned .2.

[prisma rune]

Does anyone know how long it takes them to respond to a ticket opened by the launcher?

[slim spruce]

no

[hard locust]

Need Help my Tarkov is disabling my buddies Mic from working in Discord

[charred forum]

does anyone know why my buddy cant load in a raid? it just says wasting for server response then kicks him an i feel like we have tried literally everything

[echo geode]

just got out a scav raid and my screen is black but I still hear all the environmental sounds (wind, rain, etc.) scared to leave and loose all of the loot I got out with (been like this for almost 10 minutes and the raid only had about 5 left when i got out)

[slim spruce]

alt f4 and rejoin

[echo geode]

that works even though the raid should be over?

[slim spruce]

you don't have a choice

[echo geode]

fair enough

actually worked, thank you sm

[subtle nest]

Guys i cant use trading tab or i just dont see it what do i do?

[cold bronze]

hey guys I had a problem where I would crash mid raid every raid and tried everything to fix it so I spent a few hours going through this support page. I found a fix, it was rolling nvidia drivers back to I think 2.8. I was just wondering if it's safe to update my drivers every game I play other than EFT screems at me to update every time I play. TY

[slim spruce]

probably fine I have not heard issues

[cold bronze]

ok tyvm

[restive rose]

Thanks to everyone’s help getting my game going. I played my first match as a scav and pmc tonight and got wrecked. I’m loving it already lol.

[native apex]

Got locked out of my BSG/EFT account. Cant get ahold of BSG via emails. Any other options to get ahold of them? Been about 2 weeks now

[slim spruce]

email is the only way

[native apex]

Copy, Thank you. Its just [e-mail] correct?

[slim spruce]

??support

[white steppe]

[e-mail]

[native apex]

Thank you

[low saddle]

hello guys, i have a question. do you know how to turn off that thing about the flashlight? i have to hold it instead of just press it, and on my settings it says unaviable

i think is a keybind combination but idk what it is

[left adder]

nvm

[polar mountain]

Can someone tell me what to sell without screwing myself over in the future

[mighty trellis]

I cant tell if this wipe is more cheaters or just pure bs. 3 weeks into wipe and already mjolnir? 40 KDS and level 40s feels insane

its not even been a month

[long minnow]

Dont rlly need all the sights/supressors unless youplan to use em

[mighty trellis]

I thought this wipe was supposed to be way slower progression yet we have end wipe levels and gear not even a month later

[long minnow]

100% spawn rate made everyone have good gear from start

[mighty trellis]

I mean a mjolnir is nuts

and a 44 kd

[polar mountain]

tyty

[waxen minnow]

my launcher doesnt open infinite loading screen

bruh as i say it now it works

[chrome tusk]

the same with me

[unborn mountain]

Good luck man, ive been waiting for 2 months, ive had 1 reply and a friend of mine just stopped playing because he had been waiting for 7 months without a response from them.

[waxen minnow]

i redownloaded the launcher and im now reinstalling the game . I dont knwo whats goin on but everything is loading so long . after i logged in it took 1 minute of loading to get into the launchermenue. Normally this should take 2 seconds . Now im reinstalling and i hope verything works again

differnt games work normally . Even if I go to the offical website it loads for soooo long to get into the website this is so weird

are they having Server problems ?

[waxen minnow]

bro dont text them per email lol

this will take months .

if you make an offical ticket on the website it will take few hours maybe one day

[chrome tusk]

Now the launcher opens again. 🙂

[unborn mountain]

The website say to use that email

Besides even with email the player base isn't big enough to take month to get a reply lol

[clever pagoda]

cant hand in splints for weekly, did everything i could think of to fix it and nothing, any ideas?

[fast tiger]

weekly quest for therapist, where u have to turn in any items, currently bugged.

[clever pagoda]

unluckyyyyy

[echo hare]

i believe the game is bugged, look at this

[clever pagoda]

that sucks, legit only this weekly i have had this issue with, every other hand in has been fine for me so far

[echo hare]

me too its so trash that i cant turn in g-zhel, i guess im just quest locked until it wants to turn in

[clever pagoda]

thats super unlucky, hopefully they fix it asap

[echo hare]

how do i open a ticket?

[clever pagoda]

no idea why i came here to ask around

[crisp quail]

I’m trying to set up 2FA, but my email address wasn’t found?

[brisk oxide]

my game keeps crashing as soon justtbefore i load into raid, usually it just crashes the game but sometimes it freezes my pc, happened now on loading loot 92%, any idea how to fix it/

[jade kernel]

Mine has been doing the same thing but only for streets of tarkov and i don’t know why it’s a brand new pc with good internals. Do you ever get this message when it does it

I’m still trying to figure it out and nothing I do will fix it I can play all other maps with no issues it’s only streets that does this

[slim spruce]

Either the email is wrong or your account was hijacked.

??support

[white steppe]

[e-mail]

[crisp quail]

Okay, thanks. Double checked and email is correct

[slim spruce]

If it's been hijacked it's probably banned already.

Unfortunately.

[crisp quail]

I logged into battle state on Saturday

I was only doing practice mode and didn’t even PvP 😭

[waxen minnow]

your Pc doesnt have enough RAM

[jade kernel]

How I have 32gb ram and can play every single map except streets of tarkov