community-support

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[lapis canopy]

Question; Is there any other way i can change the email I have attached to an account or do I have to email support and wait

[bitter igloo]

You should be able to change your email at https://www.escapefromtarkov.com/profile

It's recommended to rollback your drivers to 576.28 if Nvidia - I don't know what the most recent safe AMD driver is

[lapis canopy]

Tthe issue is that the email I used got deleted and I am unable to log in since i cant remember my password

[bitter igloo]

You would have to contact

??support

[white steppe]

[e-mail]

[bitter igloo]

But more than likely your options are very limited if you don't have access to the email, kinda hard to confirm you're the true owner

[lapis canopy]

So I just have to pay another $100... yippee

[bitter igloo]

No, you need to contact support as I mentioned and they can direct you further from there

[lapis canopy]

Im currently waiting for an email back, wanted to just come in here so see if I had any other options, thanks for the help

[bitter igloo]

There really wouldn't be any issue transferring it unless that old SSD was your previous C drive that may cause issues

It would just be best to reformat it, or change your bootup to that old SSD, pull files you were wanting to keep onto flash drive, then reformat

Would need a little bit more specifics on what your issue is. Is your download just slow, stuck at 0 mb/s, interupted, etc.?

[bitter igloo]

If there is a spot open simply just join and ask if they're looking for a +1, or alternatively join an empty channel and post in #pvp-lfg that you're looking for [x] amount of teammates for [x] map

[open adder]

alright, i'll give that a try

[delicate zealot]

anyone having issues where they cant load into scav raids? I get to the awaiting session start, but then it just says lost connection to the servers and restarts. I've been unable to load into a scav raid for a dayish so far

[open adder]

After raid end on the black loading screen, it waits about 3 minutes and spams Authorization Error

[glass mesa]

So I got my new pc in today. And guess what? I can't login to the website to download the launcher.

My Authentication code is never sent to my email.

I've been emailing support and they asked for proof of purchase for the game and my EOD account from 2020 and I finally fuckin found it and emailed it to them and crickets...

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[timid widget]

settings/bug questions okay in here? I'm running into a consistent stutter every ~2 seconds for some reason.

[indigo grail]

1st wipe - recently acquired the Epsilon case.. Had no idea I needed for a task with Fence.. Saw a guy online say you don't need it and I discarded it.. Now I am unable to complete 'The Choice' quest from Fence.. is there anything I can do?

[cedar sand]

Nope, you would have to reset your profile and do everything again, that task is not required for kappa container

[indigo grail]

thanks bro.. hurts to miss out on all that xp.. but atleast have a shot at kappa..

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[rich berry]

Hi iam a new player and got the basic version of the game. Then i saw that the pve mode only available with extra purchase. I made it haha.
Now i think about upgrading the stash an wonder now if the unheard edition is worth it.

I see there is/was a lot of discussion about the release of unheared, and iam not sure if its worth another 250€ ...

What would you do? Or what do you recommend?

[snow forge]

I've got a problem with my tarkov not launching, each time I wanne launch my tarkov it doesn't do anything. I have blue screened and my pc froze. The thing is, I've cleared logs + cache and also reinstalled both the game and the launcher and it still doesn't work. Played a couple of other games without any issues.

[chrome sail]

Extra stash size stacks with all editions

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[rich berry]

Yes thanks I have seen that and also that I can upgrade the stash individually. But if I play the game longer now and keep buying more, then maybe I'll be cheaper if I buy the biggest version right away?

I'm also interested in Tarkov Arena, is it any good?

[vivid briar]

if you genuinely enjoy the game, i think its a cool purchase because of the increased pouch size. however, the inventory space is not necessary late into game. im level 40 and use maybe 25% of my inventory and i bought the extra inventory spaces

up to you if you want to purchase that though

[rich berry]

thx

[mild flame]

ram size?

[mild flame]

have you tried again after this said raid?

[mild flame]

turn down your texture settings too.

[halcyon canyon]

is there a fix to this? i keep verifying but it keeps repeating and nothing happens

[snow forge]

I can't launch my game anymore since yesterday. I was playing Tarkov all morning and loaded into my hideout and my game crashed loading in. After that I could't laucnh my game anymore.. I tried reinstalling my game deleting every existing tarkov related file. Basicly nothing that I tried worked, I keep getting this error log(RenderTextureDesc width must be greater than zero). Anyone here that can help?

[mild flame]

looks like an unity engine issues. for your reference: https://www.reddit.com/r/EscapefromTarkov/comments/1krylrt/bug_help_tarkov_game_starts_in_weird_box/

[opaque zephyr]

Are there any Devs in this chat at all??

[mild flame]

only moderators for this discord

[opaque zephyr]

Lame.

Thanks!

[bitter pier]

im looking to buy tarkov but idk which one to buy is it the standard i buy or the arena?

[mild flame]

which one are you planning to play?

[feral bridge]

Anyone help i am not receiving verification email to sign in

[mild flame]

unfortunately we cant help for that. you can only wait.

[fast tiger]

Do you use more then one monitor?

[snow forge]

yes I do

Tried with only 1 monitor

didn't fix it

Dude I don't even know what I did

It opened somehow

[fast tiger]

What did you change last?

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[snow forge]

When I tried launching the game it didn't crash or anything. It was just open in my taskbar and something very small popped up at the top left of my screen

I started smashing buttons and it somehow got in windowed mode

[mild flame]

alt enter?

[fast tiger]

And in windowed mode it works right?
Sory that I ask so specifically, just wanna help.the next dude with same problem

[snow forge]

Yh its like I pressed a button to go into windowed mode

maybe you know the buttons for that but I certainly don't

[signal robin]

Alt + Enter

Is usually the keybind to switch between windowed and fullscreen

[snow forge]

uhh oh yeah I tried that before and than it didn't do anything tho

[signal robin]

It worked for me just now to switch between them

[snow forge]

yeah it does switch from windowed to fullscreen, but that didn't work when I tried fixing my problem. A friend told me to trie Alt + Enter but didn't know that it does that.

[chrome sail]

matters on if u like pure shooters its kinda fun, is helpful to level up early wipe also and some money aswell

[chrome matrix]

why the servers be crashin

[mild flame]

game crashing?

if servers crash, you will see lots of complaints here

[rich berry]

Thx

[regal trench]

how do i redeem a gift code?

My friend bought a gift and redeemed a code

and he gave it to me and i dont know what to do with it

[cedar sand]

If he already redeemed it you won’t be doing anything with it

But codes can be redeemed from your profile page on the website

[wispy rampart]

Hey guys im new to thr game and i wanted to ask if anybody could help me to lvl or smt

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[bleak hawk]

im missing 4 raids worth of insurance

these are multiple days ago on pve

[sweet robin]

hello guys and girls, i just unlocked master of ultra on pve mode and on pvp mode dont let me to buy adik because i need master of ultra achiement too,i read that this achiement is tied with account and not specific in game mode and unlocked it for all modes

any help for that?:)

[cedar sand]

This is incorrect, you must complete the achievement on the specific mode

[sweet robin]

Unlock Gear:
Once you unlock "Master of Ultra" in PvE, you can purchase the tracksuit from Ragman, which can be used in both PvE and PvP.

are you sure?:)

[cedar sand]

Yep, if you have the achievement in PVE you don’t have it in PVP, for example I have the tracksuit in PVE, I do not have it in PVP

[sweet robin]

ok thnx

[halcyon garden]

I want to report a player for using ESP, but the player killed me using a grenade on a labs exploding barrel so the death screen just shows my own username. Is there a way to report them? I have the instance / server code in the bottom left.

[gusty jasper]

is the game down? can't start it, getting error "could not find object ID for object"

[wild gulch]

@minor pebble Unheard of edition left side and EOD right side

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[austere dune]

at random points while playing, my character just copies the most recent keyboard inputs for 5-10ish seconds e.g. im running forward holding w and wish to strafe to the left but it kicks in and i just continue sprinting forward having to rely only on mouse movement to change direction, no matter what key i press during this bug active my game has 0 response. This is the case on any map and doesnt seem to be dependant on the load on my components, this can happen early raid, during a fight, while looting, anytime. Doesnt accur in arena or any other game.
4060ti i5 13600kf 16gb ram, minimal settings with fps usually hitting max outside of streets

[dreamy haven]

Anyone wanna run with a newbie

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[rugged cairn]

anyone else have a glitch where the hideout won't register certain materials in your stash

trying to build workbench, buy screws, still say 0/2 screws

[crystal trench]

where do i go to report another user?

[slim spruce]

for discord problems #discord-mod-mail

[slim spruce]

must be found in raid

[high echo]

I'm trying to download the game on my D:/ and for some reason the game will not install because it says my C:/ doesn't have enough space ...

[slim spruce]

make the temp folder in the launcher be on D drive in launcher settings

[turbid mantle]

I was just playing and it locked me out of my account and when i try ot do anything this pops up

[slim spruce]

You must wait a while, or disable VPNs.

[turbid mantle]

I don't have VPN

[high echo]

I'm pretty sure I did, but can you let me know how just to make sure.

[slim spruce]

Then you must wait a couple hours.

[turbid mantle]

Ok

[slim spruce]

launcher settings, set the temp folder to be anything on D drive like D:\TEMP

it's on C now

[high echo]

This folder?

[slim spruce]

In launcher settings

not in explorer

[high echo]

Okay, I think I found where you mean

Okay, I guess I can't change it

[slim spruce]

start the launcher as admin from now on

[high echo]

Gotcha

[slim spruce]

you can change this in properties of shortcut

compatibility tab

wait

[slim spruce]

That is install

are you doing temp folder now?

[high echo]

Actually, the install changed to D: the temp is the one giving the error

[slim spruce]

is D a hdd or ssd?

[high echo]

hdd

[slim spruce]

if you install tarkov on it you will have mega long loading times

like you will spawn on the server side and you will still be loading

[high echo]

It's a seagate, I'll be fine

very fast hdd

[slim spruce]

if you made the temp folder be anything on D like D:\TEMP you can install tarkov to D:\Tarkov

[high echo]

Running as admin didn't fix the error but creating an entire new folder in the same drive worked ...

@slim spruce Thank you so much for the help!

[slim spruce]

[junior juniper]

Hello i just recenlty uograded to a r7 7800x3d and im only getting about 100 fps on maps like customs. i have 32gb ddr5 (5600mts) and a rx7600. this seems to be super low fps compared to other people running the same cpu

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[amber berry]

i opened my launcher and logged in this morning and it said i no longer owned the game. i logged in to my account on the website and it showed no purchase history either. has anyone else had this issue?

[clever flare]

Hey can someone help with an email issue. i had used my work email to login and now i cant login cos the email was discontinued... please i paid for this game....

[quiet oriole]

hello i accedentally reset my tarkov pve account on my main account. Is there at all any way of getting it back

[lapis canopy]

how long does it usually take to get an email back from the support team

[chrome thistle]

how do i fix my game not installing ive been trying to install it the whole day, but i cant even get to the download phase, i've redownloaded the launcher 3+ times, reset my pc, have my ssd with 760 free gigabytes, and have gave it more than enough time to try and start, any help is appreciated

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[wispy patio]

I bought arena but I wanted to buy regular tarkov how do I refund this bullshit

[heady cosmos]

my game is stuck loading

i have cleared cache and checked integrity

oh nvm seems like its some issue with my isp i think, tried it with vpn and it worked

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[whole sage]

Plz some hacked my account.. plz help

[cedar sand]

Only support can help with account issues

??support

[white steppe]

[e-mail]

[bitter pier]

wanna get pve expansion but card payments down anyone know for how long

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[mild flame]

more details please?

[mild flame]

restart your router, and leave the launcher alone to start download

[heady cosmos]

with my vpn on it loads

without vpn its just stuck loading

not black screen but like before the menu buttons show

[mild flame]

if it works with vpn for you, carry on then.

[dire shoal]

Are the servers ok? everything except tarkov is working on my internet rn?

[primal viper]

Is there a fix for graphic settings not saving? I reload the game after the change but they revert to the old settings

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[mild flame]

click on save

[manic girder]

What isp do you have? Becue im having the same problem and i have Telia.

[heady cosmos]

im from singapore, singtel.

[manic girder]

Hmm weird. I keep having the spinning wheel and loading profile data, the problem started yesterday. Sometimes i can get "online" in eft but all the traders are super slow and when i restart the game it just keeps spinning.

[dire shoal]

same for me, also have telia

[mild flame]

i restarted my router and did the ipconfig stuff

[mild flame]

same service provider. had this issue two days back. did restart of router and the ipconfig stuff. it was resolved.

[heady cosmos]

i see

[manic girder]

whats the ipconfig stuff?

[harsh oracle]

Is anybody else having an issue signing it I had to reinstall windows n now it won’t let me sign in or even sending me the code to sign in

[charred jungle]

i have same problem

im in MY

im now able to play but im unable to select serverregions

all of them time out other than china

[wheat fiber]

does anyone know why all my ref tasks vanished? even the previously completed tasks don't show up, im checking in Arena since I havent played PVP this wipe but I just had my tasks last night and the arena discord is so dead that I cant get an answer.

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[bitter oasis]

I load into the raid completely fine until it hits 100% loading loot pools and as it goes to awaiting session start the music fades out and then the game just crashes and lags my whole PC out. never had any issues before and havent changed anything in my pc in my last 1 year hiatus. sometimes it works sometimes it just doesnt. also sometimes it will freeze for 2-3 mins then go to load me into the raid and i just get connection to server lost
anyone know a fix for this? seems to be a common problem but google/forums are hopeless.

[ionic pike]

If I bought tarkov on a different pc than the one i have now, can i still download it on the new one?

[slim spruce]

Of course. Just log into the same account.

[ionic pike]

do i need the activation code?\

[slim spruce]

you need codes from the email to log in

[ionic pike]

well see, i made it to the install page, and everytime i press install it just doesnt start downloading

[slim spruce]

??installissue

[white steppe]

If "nothing happens" when you try to install, and just see the install button again, with no progress after confirming the location to install, choose any folder within C:\Program Files (x86)\ like "EFT" in there and start the launcher as administrator. That location has less permissions and will work.

[ionic pike]

okay thank you!

It says there is no access to that folder

[slim spruce]

You must start the launcher as admin.

[ionic pike]

well now it says it doesnt contain the correct version of the game 😭

[slim spruce]

You must use the install button, not set the path.

[ionic pike]

alright it worked, thank you

[river garden]

Are 12 minute load times normal? I just got this game recently, have all 5 US servers selected, my pc is fine, my internet is stable, and I’m still getting long scav times.

[slim spruce]

Depending on the map sometimes there are longer waits. Selecting more servers will usually lower times.

[river garden]

Is there a way to add more than 5, because it won’t let me check anymore. Also I’m doing lighthouse idk if that has to do with anything.

[slim spruce]

you should be able to choose anything under 200 ping

[river garden]

That’s extremely odd then cause I’ve been locked to selecting 5 servers max manually

Would I have to switch it to the automatic server selection to get everything under 200?

[slim spruce]

You can try that.

[river garden]

I’ll give that a shot then, thanks.

[rugged finch]

Get spawned in 25 sec late then die because people have already moved to my spawn... #FIXYOURFARKINGCANTGAME

[cobalt goblet]

brand new pc with less fps than the last, the upgrade was huge, i have 10% more fps than the last pc, help.

[jagged dagger]

мне нужна помощь

[gusty jasper]

anyone elses game super slow in menus? takes forever to load everything etc

its only today so I figure something is up with BSGs servers?

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[sleek saddle]

anyone know the typical response time to hear back from the support staff? (email wise)

[cinder plume]

Hello..can anyone please advise me..i am a hardcore gamer(20yrs) and i have a problem that pmc player keeps killing me..which is complete nonsense..how to fix it?

[jagged dagger]

@languid burrow мне нужна помощь

[obsidian shoal]

Anyone else had this issue? I have had the PKM unlocked and maxed for a few weeks, but PKP says I need to unlock PKM first??

[slim spruce]

English only here

[slim spruce]

you must go into more detail

[jagged dagger]

ок thx sorry

[obsidian shoal]

I think he's just trolling

[cobalt goblet]

i guess game prefers bad pcs

[quasi pewter]

whats the point of making me email them and wait 5 days if they can't do nothing about it? it's retarded

[obsidian shoal]

lmao 10/10

[manic girder]

Do you also have Telia? Becuse i have the same problems time to time today and yesterday, just coruius if its the internet provider "fault"

[deft bridge]

what is the most stable long distance US server for someone to be on to not push over 200 i keep getting pushed to 300 all of a sudden when playing with someone from Netherlands that dont have this issue of ping kicking

seeems the server i chose US west went from 165 to near 300 and another that was 200 and stable now shows in game 300

[vivid briar]

is anyone really knowledgable about computers? specifically about ram speeds and stuff

[fiery rampart]

im tryna reset my password cause it says its wrong but it keeps saying I've reached the maximum try's and i cant send an email to reset it

[slim spruce]

You must wait until it says you can attempt to reset it again.

[fiery rampart]

alright thanks

[obtuse zodiac]

What's wrong? armorer 14 part

[obsidian shoal]

Try normal M4 mag

STANAG one

You're also missing the side rail

It's stupid, but needed

[obtuse zodiac]

done

but it also doesn't work)

I think I just have a bug.

[obsidian shoal]

Uhh... ext. latch instead of raptor

[obsidian shoal]

ext. latch, not ACH

[obtuse zodiac]

sorry

[obsidian shoal]

No worries

[obsidian shoal]

Are you sure you're on gunsmith 14?

[obtuse zodiac]

I need an electric drill😭

[obsidian shoal]

That should do it, maybe restart game

[obtuse zodiac]

I've tried it

I think it's a sign to take a break from the game))

[obsidian shoal]

Could be too

[obtuse zodiac]

I'm trying to restart the game again

maybe it will work out

no, it didn't work.

[obsidian shoal]

It's a sign

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[gusty jasper]

YUP

[wispy sand]

hi i am here to ask why is my game crashing every raid for like last 2 days idk what to do, i reinstalled the game and downloaded the new drivers etc

i really dont know what to do someone please help me

[slim spruce]

if you're on nvidia you might need to roll back to an older driver

576.28

[wispy sand]

why is it like that tho

[slim spruce]

nvidia making bad drivers

[oak mortar]

I have not been able to use anything but 566.03 💀

Else I get the displayport black screen and the sleep crashes

[primal viper]

Is there a fix for graphic settings not saving? I reload the game after the change but they revert to the old settings. Yes I’m clicking save and reloading my game

[slim spruce]

make this folder not read only C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

[primal viper]

Thanks and how do i do that sorry?

[slim spruce]

right click the settings folder, properties and uncheck read only

yes to apply to everything else in it if it asks

[primal viper]

Legend thanks ill give it try now and see if it saves!

[primal viper]

Also still no good didn't work

[slim spruce]

verify game files in the launcher

and make sure in the settings folder graphics.ini is not read only too

[primal viper]

Alright thanks ill try that now

[primal viper]

Okay i think its sorted! Thanks for your help!

[slim spruce]

Ok good

[grave forge]

Bsg need to hire some more people on the support team

4-6 days per email is insane

[minor summit]

i had to format my pc and now after redownloading tarkov my game randomly freezes and then crashes randomly from 1 to 5 minutes into raid, before my formating i never had this problem help please

[slim spruce]

roll back nvidia driver to 576.28

[minor summit]

how do i do that

[slim spruce]

download older driver and install in clean installation

it's on their website

[minor summit]

ok thanks

[minor summit]

how did u know about this btw?

[slim spruce]

many others

[minor summit]

ok its downloaded

let me try

[slim spruce]

in custom install method choose clean installation

[vivid briar]

how do i save my clothes? everytime i make the changes it never sticks

[minor summit]

dude awesome it fixed my problem

thanks very much

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[tardy patrol]

I bought the standard edition back in 2020 its been about 3 years since i last played but now when i login to my account it shows i never bought it any idea what i can do?

[tight birch]

Help my account has been stolen! ive put in a email service request but heard nothing. Is there anything else I can do?

[blissful compass]

Sure it’s the same email??

[bitter igloo]

As long as you submitted an email there is not much else you can do, ensure you sent it to the following email

??support

[white steppe]

[e-mail]

[tight birch]

yeah im still signed in on the launcher so i can at least dump my stash so the POS cant have anything

[bitter igloo]

As Girth said, ensure you're on the correct account and check emails for receipt from Xsolla

[whole ingot]

First solo raid in labs I would call this a dub! Even though it is PVE 🙂

[bitter igloo]

If this is on Arena, you need to select it on your preset under "View" - if on Tarkov you need to go to your Character (not Ragman) and select the clothes underneath where your character view is

[bitter igloo]

#screenshots 😉

[vivid briar]

ty

[light geyser]

my game is taking forever to load

its been 8 minutes

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[fringe tangle]

i cant log on my account i didn't receive auth code,i tried many times it's like one month since i tried first time. please help i cant play my fav game ;_;

[willow bobcat]

im trying to downdload tarkov under my g drive not c and its giving me issues

can someone walk me thru how to download onto a seperate drive

[willow bobcat]

can someone help me please

so i can gts its 5am please someone help

nvm.

[strange socket]

I need help I woke up and was met with this.

I was logged out of my account and couldnt log in so i tried to contact support but was met with this.

plz tell me what should i do as i cant contact through my phone too.

[bitter igloo]

As in you never load into your stash / start menu or ?

[bitter igloo]

https://www.escapefromtarkov.com/support/knowledge/431

[bitter igloo]

Either let download fully complete then manually move files, or cancel download then set installation path

[bitter igloo]

https://www.escapefromtarkov.com/support/knowledge/447

Alternatively, you could attempt to use a VPN to bypass this

[strange socket]

as in i cant even login it says error 0 and when i open any of the links you sent it says sorry you have been blocked

[bitter igloo]

To fix these issues, you have to contact [e-mail] with the subject “IP unblock” and the following content:

• Short description of the situation;
• Screenshot of the error;
• Your public IP address (you can check it at 2ip.io; if possible, please send a fullscreen screenshot from the website)

[strange socket]

sure ama do that on my phone as i cant contact on my pc

[fringe tangle]

i already tried those steps,and i cant even open a ticket bc i cant log 🙂

[bitter igloo]

To fix these issues, you have to contact [e-mail] with the subject “IP unblock” and the following content:

Short description of the situation;,
Screenshot of the error;,
Your public IP address (you can check it at 2ip.io; if possible, please send a fullscreen screenshot from the website)

*or alternatively use a VPN to temporarily bypass

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[small sorrel]

Hello does anyone know how long it takes for [e-mail] to respond to a ticket?

[fleet venture]

Gior, ive been working with them for the past week or so, takes them 2-3 days to reply

But now I am stuck, not receieving the email code to login to my account, seems this has been an issue for years now..

[floral turret]

Hi guys!I have a problem, during a raid, when I take out the compass, my model freezes like on this screen and I can't use it.Does someone know how to fix this problem?

[spring latch]

Is there another method to contact support? I emailed them directly from the email my game account uses and it was kicked back as suspicious. Can't log in either due to 2 factor missing from my authenticator.

[dense knoll]

So I’m having a weird issue where I’ve reinstalled the game after a while away and this was also after a full os reinstall and redownload of the launcher and game. But I’m getting pretty consistent blue screens on just launching Tarkov, sometimes even just the launcher, which is bizzare, and I know it’s the game/launcher because I can repeat it within 15 seconds of logging in to my computer and starting it before anything else. Now I have been having normal game crashes more often with other games so I also replaced my ram yesterday thinking it may have gotten corrupted with my old os install, but no dice. Anyone have any issues what I should try next?

Notably in the past I had 0 issues running the game (outside streets being a slight pain and the usual beta crashes once in a blue moon) but now my computer feels markedly worse at running various games but especially Tarkov

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[mild flame]

running nvidia gpu? revert gpu driver version back to 576.28

[dense knoll]

Yeah it’s nvidia. How do I revert it?

[mild flame]

nvidia app or website. https://www.nvidia.com/en-us/drivers/

[dense knoll]

I assume I can just version search it?

From there

[mild flame]

uhhh yes

[dense knoll]

Gotcha

Thanks I’ll try it tonight

[copper gorge]

hello guys, i have an issue. Whenever i chose a clothing with ragman in tarkov arena it resets every time to the default one

[sour valley]

wtf is this, i tried loading into a scav raid an this popped up while it said matching

[near lantern]

I might be stupid but i don't know where to go for a Profile Issue.
I wanted to play tarkov again after a long break but i cant log into my Account anymore, i tried to change my Password over the "change Password Option but it just says "You reached the Maximum Attempts" even if it is the first try of the Day

[stark lintel]

can anyone help me or actually my cousin with the installation process of eft??

[gleaming ivy]

Every time I try to update EFT my pc crashes? Anyone know how to fix?

[mild flame]

error message?

[gleaming ivy]

Well it does that when I run the launcher as admin

[mild flame]

does what

[mild flame]

see pinned messages

[gleaming ivy]

Makes error message saying something is running but rn I’m not home cuz I’m experimenting something

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[fringe cradle]

can anyone help? ive forgotten my main emails password ive tried & tried to get back into it but no luck, i remember my accounts password but i cant get pass the email authorisation

[light geyser]

i fixed it but it was when i loaded into raid

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[regal spindle]

is there a glitch right now that you need to take money out of stuff and put it in the traders spot instead of just pressing buy

[undone rover]

i just dissconected mid raid and its not my wifi but its not letting me reconect either, my game didnt crash it just kicked me

[coarse mason]

is there anything i can do if my bsg account is on a google email that has been deleted

like google says they cant find my email

[graceful cobalt]

pls give me a name change

my buddy changed the name on my account to something questionable

[heavy burrow]

I had a similar issue. Just sent an email to bsg and they changed the connected mail for me.

[slim spruce]

Grilled Cheese 27

Oh you mean ingame. Well we can't do anything about that here.

How did your friend log in?

[coarse mason]

oh word

[heavy burrow]

It’ll take some time tho, not the fastest replies. Also you need some info like proof of purchase and such

[coarse mason]

i see, thank you

[heavy burrow]

Of course, good luck!

[earnest gyro]

what does this mean, I cant launch the game

[slim spruce]

verify game files in the launcher

[lavish marten]

I've issues with load times for about a week. It takes a long time to load almost all of the time, sometimes things goes by quickly. Anything to do with being out-of-raid is affected, loading trader items, interacting with the flea. It's pretty clearly a server issue but interestingly enough my raids are unaffected. Anyone else has this problem? It's taking me an extra 5-10 minutes just getting into a raid because of this

[slim spruce]

is the game on an hdd or ssd?

[lavish marten]

SSD

[smoky hull]

My game keeps crashing on pve, and I have no idea why, it seems to happen every 2-5 minutes into a raid, any ideas on how to fix it or what’s causing it?

[graceful cobalt]

just need to get a placeholder name

like tarkovcitizen with tons of numbers

[slim spruce]

Gotta wait the time.

[graceful cobalt]

wym

do devs not give placeholder names for bannable names?

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[slim spruce]

no they ban for them

[loud sand]

so my game was running fine. then i updated my drivers. now i cant laod into any map my game just crashes. i uninstalled it and reinstalled it and ive tried other things from watching yt videos but my game still isnt working

ive turned my settings all the way down, turned my postfx off, multiple things but nothings working

[median iris]

why does my bsg launcher take up 34 gb of space

nevermind. found it

[marsh topaz]

I dont have access to my old email to give conformation when signing in. I have the password and cant find anywhere to send in a support ticket to BSG to change it, so any help would be appreciated. TY

[slim spruce]

??support

[white steppe]

[e-mail]

[median iris]

how do i reinstall the game if i have 86 gb in storage but the game has to repair even though i have sufficient space

how much storage do i need to install tarkov??

[slim spruce]

the storage space calculated is on the drive where the launcher is

[median iris]

i downloaded it on c:/ and i have 86 gb free and i had to repair it thrice

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[slim spruce]

infinite repairing is usually a cause by windows defender. White list the game and launcher folders (folders not a file) and reboot and install once more.

[median iris]

alright ill check it out

[spark gazelle]

How do you do the join voice to play with other people how to I make one

[slim spruce]

Join an empty one, then the fun begins.

or join a full one and take your chances

[spark gazelle]

👍

[wide swan]

Was wondering if anyone would be willing to jump in a call and help me figure out why my performance (fps) in game isn't doing as well as I feel it should?

[torpid gazelle]

So tarkov used to run fine on my pc but i stopped playing for about 2-4 weeks came back and after i updated it, it would begin to lag anytime i loaded into a raid and will always crash right as i load in

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[jovial crane]

Im having trouybles redownloading the game, I got the launcher installed but everytime i click to install the game and go through the little proccess it just never starts installing... Has anyone else dealt with this??

[fair light]

Yo anyone knows how to fix this?

Ive this infinite captcha

[lavish marten]

I just reinstalled the game and it fixed itself

[whole sage]

Guys how many days need to support answer my email... my email got hacked and he change email also by pypass

account*

[uneven portal]

THEY DIDNT DELETE MY ACCOUNT EVEN THO I CONFIRMED IT IN SUPPORT TICKET

[wanton needle]

Can anyone tell me how long it will take to reply to my work order? My game account has been stolen. I provided all the information, but no one has replied to me now.

@white steppe

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[bitter igloo]

Just fwi clearing cache & logs folder typically helps with this as well

[lavish marten]

Will try this as well, the game went back to normal(laggy and unbearable) after a few raids

[remote crow]

Hi, long time since I played, updated the launcher then tried to connect, but I never received the verification email. Also tried from the website and tried the reset password. Nothing received, using gmail free account, i have available storage and no filtering rules. Any idea?

[mild flame]

revert gpu version back to 576.28

how long since you lost that raid?

[bitter igloo]

Scroll up in your chat history until you see the insured gear

[manic girder]

I had the same problems. i keep getting the spinning wheel down in the right corner sometimes i cant even get online and sometimes it works great. Sometimes the traders dont work and i cant turn in quest or buy stuff, same thing with flea. I started 3-4 days ago

[alpine heath]

@bitter igloo that solved it, thank you

[bitter igloo]

Yeah it's silly, you'll have to do that until you get another claim in your more recent messages

Glad it worked though

[stuck sapphire]

Добрый день! При входе в лаунчер выдаёт капчу которая не запускаеться. Подскажите пожалуйста как это исправить. Все варианты в описаные в интернете перепробовал не помагают

[zenith creek]

anyone know why everytime i load onto tarkov my computer just freezes

[mild flame]

if you are on nvidia gpu, revert gpu driver version to 576.28

[zenith creek]

ill try that

[austere coyote]

Hi! I'm on my new computer and I can't log in. I don't receive any security code. I tried "forgot pasword" and it worked

[remote crow]

Same for me (using gmail), forgot password not working. I tried adding filter rules for battlestategames and escapefromtarkov to disable spam, also tried redirecting to another email using same rules. Recevied nothing.

[austere coyote]

@remote crow thanks I feel a bit better to not be alone 🙂

[remote crow]

Sent a mail to the support, but i didn't received any confirmation of receipt. I dont know if its normal or not.

[lavish marten]

friend suggested it's connected to a driver, trying to update network related drivers

[remote crow]

Forgot password worked for you ?

[manic girder]

What kind of drivers is that ?

[lavish marten]

That would be whatever drivers that relates to your motherboard basically

[austere coyote]

@remote crow yes but I tried to log in again and I still don't receive the security code

[night wagon]

Is the military base on Woods a good spot for salawas for the first therapist task?

[lavish marten]

it's a good start, reserve's white bishop building is the most common spot to find salewas

[manic girder]

Seems like it did nothing for me atleast, still have the spinning wheel from hell ;p

[lavish marten]

same

[rose atlas]

anybody willing to shoot em a couple times to get my zabralo to 75%

[austere coyote]

Sent an email to support "Hi,
I'm using a new computer and I can't log in.
I don't receive the security code (spam checked)
I tried to reset password, it worked then I tried to log again.
I didn't receive my security code again.
I asked on discord and someone has the same issue but password recover didn't work for him.
Please help us.
Thanks

[remote crow]

Thks!

[safe parcel]

Hi ! A got a problem here. My account is under a mail that didnt exist anymore. I still can play on my old computeur because the game recognize the pc but i cannot play on my new one cause the code they send is sent nowhere. I have sent a message to support a week ago but no answer

[bitter igloo]

На этом сервере можно общаться только на английском - для общения на русском пожалуйста используйте русскоязычный сервер: discord.gg/eft-official-rus

& https://www.escapefromtarkov.com/support

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[sharp arch]

what to do if account was stolen, my computer broke and in the 3 days it took me to replace it my tarkov account was stolen and i can no longer login, is ther anything at all that can be done or is it cooked

[quasi pewter]

Anyone here ever gotten their ip blocked by cloudflare before and got the issue resolved?

[half adder]

im trying to login into my bsg account on their website because i want to buy a jacket, but i dont get my email verification code. Im using outlook/hotmail is there something i can do or just hope and pray to god that it will come soon?

[whole ingot]

Anyone know when next big update/wipe is?

Cause I only play on PVE and I heard you don’t have to wipe, but there’s a big update sometime this year with a new map? And new quests, but you need to wipe. I’m only level 22 in PVE is it worth wiping for new stuff?

[mild flame]

we dont know what the exact new stuff are. most likely quests.

[bitter igloo]

??email

[white steppe]

https://www.escapefromtarkov.com/support/knowledge/431

[whole ingot]

Do you think it’ll be worth wiping my PVE account? Since I’m not that far in anyway

[mild flame]

it's up to your preference. it's still early though. rumours about the 1.0 release place it End of year.

[half adder]

what?

[broken cargo]

hello chat. i want to know why dlss isnt supporting the "performance" and "ultra performance" setting. i used to run it wayyy back but now its locked and the lowest is "balanced". is there a way

unfortunately i am playing on nvidia 3050 laptop with 16gb of ram and an okay / good cpu . i want to know how i can optimise the game to the best way so i can enjoy something with stable frames

would do me a huge favor

[bitter igloo]

Read what the bot spit out

[prime cobalt]

What should I do if I bought a computer from someone, bought an account in Tarkov and now I find out that the computer is blocked by hardware, is there any way to remove this?

and if there is a hardware block, is it necessary to update the ssd or something else?

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[ornate matrix]

No, hardware ban = permanent

[broken cargo]

anybody?

[slim spruce]

higher options are only for 1440p and 2160p

[broken cargo]

so performance isnt available :(

[slim spruce]

if you're at 1080p no

[torpid gazelle]

where is that at?

[barren cargo]

Does anyone know why this is happening?
I entered the correct email and password but it shows me this message and blocked me for an hour, I've tried several times already and every time it's the same thing..

[astral mica]

i lagged ultra hard on a server, there was a cheater who shot our legs simultaneously and then dipped. 20secs later i got the error "Anticheat connection failed". What does that error means?

[slim spruce]

If you get it again and again you may have an incorrect connection configuration called dual stack lite.

If it only happens once ignore it.

[slim spruce]

email support

??support

[white steppe]

[e-mail]

[astral mica]

yeah it happened once and when i got into the raid again, it was okay. But this happened twice this week.

[barren cargo]

Yes, I sent them.
I want to check if this is something that would make sense and has happened to other people..

[broken cargo]

how can i lower my vram usage

[slim spruce]

mip streaming

[remote crow]

Same problem since this morning, using gmail... pray to god buddy.

[slow idol]

Do you have a code to buy the game cheaper?

[broken cargo]

what settings? buffersize and stuff

[slim spruce]

the option called mip streaming

[remote crow]

Any confirmation or answer from the support? I am surprised I did not even received any automatic receipt ack from them.

[slim spruce]

wait for a reply

[remote crow]

🫡

[light geyser]

my game wont even launch lmfao

[harsh oracle]

I reinstalled windows n now I’m not even getting the code to sign in or anything and I’m not getting a response from support

[slim spruce]

This is an often problem and it comes and goes. You may get the email codes soon.

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[harsh oracle]

I’ve been waiting since Tuesday

[austere coyote]

WTF are they doing! 3 days and still no answer and more players having same issue$

[harsh oracle]

Keeps saying code sent to main email there’s only 1 email

250 it cost me for the unheard 2000 plus hours

[wet copper]

is this the right spot if im trying to ask some questions about upgrading things in my pc to get better quality game play?

[slim spruce]

sure

[wet copper]

basically i wanna upgrade my ram, and trying to figure out is there any type of brand i should steer clear of? like i really cant do top of the line but also dont wanna do like scraping the barrel bottom ram either

[slim spruce]

not really any bad ram out there if you go with a big name brand

corsair or gskill are fine

[loud moss]

if you're not looking for extreme overclocking just go with whatever provides you with your needs at the cheapest price.

[wet copper]

I went with Timetec, it wasnt like dirt cheap and sus but cheap enough, and i think i got the right pins and all that as well, so it says i should have it tomorrow so i shall see and update yall!, thanks for the answers btw

[loud moss]

pins?

[wet copper]

288 vs whatever the other one is

[loud moss]

if its the right ddr generation with speeds your cpu and ram can support theres nothing else you need to worry about

[wet copper]

like ddr4 ?

[loud moss]

yes

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[white zephyr]

Bro

Escapers?

What kind of cursed Mr.Beast game show is

[broken cargo]

Whats the best option for mip streaming

[outer vault]

im not getting the email for verification to download...

[regal spindle]

Where are the verication codes they will not send to my email

[bitter igloo]

& @regal spindle

??email

[white steppe]

https://www.escapefromtarkov.com/support/knowledge/431

[bitter igloo]

^

[autumn niche]

anyone else having troubles with account recovery and resetting passwords? havent gotten the email and its been like 30 minutes

[regal spindle]

are email down or what

bc mines still not working either

[autumn niche]

must be if others are having an issue

just got a new pc and trying to get everything setup, so its been a struggle trying to remember all my old passwords i havent touched in ages

[slim fractal]

Is anyone else having issues with getting emails from Battlestate, in regards to forgetting password?

Wait you just posted about that lol

[fluid knoll]

yeah i think their thing is down

[regal spindle]

The one time I wanna spend money on this game bro

[feral pasture]

i just bought pve for a friend and the emails are down 😭

[marsh meadow]

i cant get in to my account on the website, i dont get the email

[regal spindle]

tarkov so fakeeeeeee pro like what is this I just wanna wipe and buy unheard

[mild flame]

no, not down. they usually take time to reply.

[pure spade]

I haven't gotten an email when trying to log in and its been about an hour too

[feral pasture]

its been like 40 minutes since i bought pve gift

no code in emails

[regal spindle]

same problem here

[pure spade]

both verification and password reset seem to not be working

[hearty pike]

same here

[feral pasture]

any update?

[queen slate]

Hey im not receiving an email for my verification code i have waited 30 mins for one checked everywhere fro this email. Has anyone else had this issue and if so how did you fix it

[feral pasture]

nope looks like emails are down still

[queen slate]

so noting i can do but wait

[mild flame]

there is nothing the rest of us can do for you all, except waiting.

[queen slate]

okay thank you

[feral pasture]

any amount of time we can expect to wait?

[regal spindle]

is their a mod that we can contact

ITS WORKING

[hearty pike]

what was your issue

[regal spindle]

the email

[austere crag]

my friend is having the same issue right now, it will not send her the confirmation code to log into her account

[feral pasture]

my email just got through

[slim spruce]

not for the email problem. You have to wait.

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[austere crag]

you waited 30 for the confirmation code?

[feral pasture]

been a whole hour since

my email for gift code finally came through

[hearty pike]

im still waiting

[feral pasture]

gl with your wait

[austere crag]

hers is just to log into her account

[marsh meadow]

how long

[hearty pike]

mine just came through

[fallow knoll]

can anyone help me figure out how to get my account back? it was hacked and i cant seem to log in to it. someone changed my email for my account

[vivid briar]

Hey bro, the same thing happened to me about 5 weeks ago, they accessed my 2 accounts and changed my email and activated 2-step verification, what I did was contact bsg support by email, I sent them like 5 emails until they answered, they will ask you for the receipts and all that stuff to prove that you are the owner, they always answer within days or weeks and it takes them around 2 to 3 days to answer, when you write your email in the subject line put the following "My bsg / tarkov account was hacked" and that's it, send them several emails so they take importance to your problem.

Luckily I was able to recover my 2 accounts, they hacked an Unheard account that I had bought in April of this year and my standard account that I bought in 2023

[fallow knoll]

awesome thank you i sent one email already and i will have to send a few others

[vivid briar]

Good luck, I hope you get your account back.

[fallow knoll]

me too. i wasnt crazy far into it but i dont wanna have to buy the game again.

[tired path]

Got hacked last week. started fresh need one to run "easy money" task with me on customs lol

im getting smoked

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[candid spoke]

uh just a question this is my first time on this wipe, character and traders level 1 and i have all my "new account" loot, and then a bunch of cases and loot from last wipe. just wondering if i missed the memo

[mild flame]

memo?

[candid spoke]

changed the wording so you might understand what i meant

[mild flame]

are you saying that you still have stuff from your last wipe?

[candid spoke]

yes

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[lavish marten]

Stuck on infinite startup load screen, servers are working fine I assume?

[manic girder]

Have the same problem + the traders is giga slow if i get online. Had the same problem now for about 4-6 days.

[ripe prairie]

yesterday was fine but today when i tried to launch the game it give me this error. i tried the solutions on internet by using CMD (DISM.exe /Online /Cleanup-image /Restorehealth) it did not help

[mild flame]

verified files? cleared cache? that's what i can think of for now

[ripe prairie]

i did all of that

can anyone send me a file from game directory I deleted it and now the game launches and immediately closes. winhttp.dll in the game files

its less than 1mb

the launcher doesnt recognize its missing

its a pain in the arse to redownload the whole game for 1mb file

[barren cargo]

Why aren't they answering the email support? I've been waiting for two days..
Are there people here who contacted them and they answered?

[lavish marten]

Clear Logs + Cache. I'm gonna try a VPN to rule out ISP routing issues

[vivid briar]

Get back to me.

I've been having the same issue for a while. Ruled out the router, the cable, I've done dns changes and flushes, cleared logs and cache.

I am suspecting there is a issue with my ISP as well. Would appreciate if you gave me an update and I will try as well.

[lavish marten]

Country? I'm located in the upper southern region of Sweden

[vivid briar]

Same.

[lavish marten]

Halebop or Telia as well?

[vivid briar]

Y

[lavish marten]

Wow okay then it's actually very likely it's an ISP issue

[vivid briar]

Then it is confirmed.

[lavish marten]

I'll shoot a support message to ask if they know anything and try VPN later today

[vivid briar]

''a managed smart switch for my 1gb fiber had been factory reset after a power outage.

The problem was a subnet mask on the ethernet/lan connection causing intermittent package loss.''

This is what I have found online that I could relate too and couldnt try.

[lavish marten]

Interesting...

[molten fractal]

does anyone know the reason of this lag? also my flea is very slow, takes 15-20 seconds to load an item

[vivid briar]

Me and Zaifora is having the same issue.

We suspect there is something with the ISP.

Trying a VPN is the next step

[mild flame]

i had this issue, but the ipconfig thingy resolved for me

[vivid briar]

@lavish marten cloudflare dns?

Flea market and the stash is html based

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[main basalt]

prestiged and dont have tracksuit in arena anymore?

is this normal?

[wanton needle]

Who can help me? My account has been stolen. It's been five days since I sent the email and the order record, and no one has responded to me from the community customer service.

I hope my account wasn't banned by cheating when it was found back. Please help me.

It took me months to save money to buy it, but as soon as I got back from school, I found my account was stolen.

[mild flame]

wait for email reply. we can't do anything

[wanton needle]

My God, I was told yesterday that I only need two days, and today is the fifth day I've been waiting for.

[lavish marten]

Ipconfig thingy?

[mild flame]

flush, register, release, renew,

[lavish marten]

Can you try it?

[lavish marten]

Will try later

[mild flame]

it worked for me, but not for others.

[placid oyster]

launcher won't verify captcha

[ripe prairie]

ayo can you send a game file from the game folder. its winhttp.dll inside game folder. i thought deleting it might help but rn the game wont run at all

nobody sending its just 1mb

[vivid briar]

I changed from cloudflare to google, I think it helped

[mild flame]

i would suggest to reinstall.

[ripe prairie]

otherwise i need to download the whole game with 1mb/s internet speed -_-

it should be down under the unityplayer.dll

[worthy glade]

hey guys... im in struggle mode 9000 right now

i uninstalled everything, redownloaded everything, it finished the 50GB download, then was it was unpacking file, it gives me this error at the 70% mark.
then when i hit repair, it stays at 0%

friend just dropped a pretty penny on expansions n stuff for me, and i can't even play

[ripe prairie]

have you tried moving the game file to another folder and select the installation folder on launcher?

sometimes this work

[worthy glade]

no... cause each attempt i do is gonna take 30 minutes each time

ill uninstall everything again, and move it to another file?

do i have to make a file?

[ripe prairie]

no just move the game files you downloaded to another folder and set path of existing game file on launcher to that new folder

see if it works for you

[ripe prairie]

btw can you send a 1mb file from the game files. its named winhtpp.dll. i would appreciate it a lot. my game is not running at all

in the game folder

[ripe prairie]

it should be where i marked

[worthy glade]

i am not like technologically inclined

im trying to learn how to even move these files type shit

[ripe prairie]

oh

[worthy glade]

yeah

ive been struggling for 2 hours just to install this game

wanna give up rn

now i cant even open it

[ripe prairie]

you moved the the launcher files?

[final horizon]

What's the logic behind moving the destination folder

Tarkov defaults straight to c: directory no subfolder

[ripe prairie]

sometimes application does not find issue in a folder that the game is installed therefore by moving it to another folder it may work. cuz happened to me downloaded the game everything went smooth but game was not running changed game file location. selected the folder on launcher and it ran no problem

[final horizon]

It's failing a checksum on the file size. Not following the logic of how a different folder would change the contained file size

[ripe prairie]

idk the logic behind it. but thats what worked for me in the Past

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[amber shore]

I am not recieving my auth code in my email to authenticate my profile to re download tarkov , anyone have an idea on what i can do to fix this ? After paying over 100$ for the eod edition a few years ago i refuse to make another account

[slim spruce]

use the manual install in the pins

[slim spruce]

reinstall the launcher to that location it says, the uninstall it. You are then free to install it anywhere else.

You moved the files, which can't be done.

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link :

Tarkov: http://cdn-11.eft-store.com/eft/client/live/distribs/0.16.6.0.36679_2d0db12a-16d4-4950-b1ae-a64cdcadc6fc/Client.0.16.6.0.36679.zip

Arena: http://cdn-11.eft-store.com/arena/client/live/distribs/0.3.1.0.37218_7c446d7b-e6bf-40e1-bb37-f25e5f5c682f/Client.0.3.1.0.37218.zip

Launcher: https://prod.escapefromtarkov.com/launcher/download

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT or D:\Games\Arena.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[slate sundial]

Guys, what should I do if my game takes a long time to load, and even when it does, it lags in the stash?

[slim spruce]

verify game files in the launcher

[lavish marten]

Update? Still good?

[final horizon]

I already fixed this for him

[mild flame]

another fellow player mentioned that it could be isp issue

[worthy glade]

it needed more than 55gb, this game need a minnimum of 120gb

[vivid briar]

Nope. Had to use a VPN.

[lavish marten]

But VPN works?

[vivid briar]

Yes, VPN works.

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[manic girder]

have tried to clear cache + logs and update every driver that is known to mankind.

[manic girder]

i also have telia.

[raven bridge]

Has anyone encounter this issue?

[hallow crypt]

anybody got a good selection of resort keys that i should buy?

[whole ingot]

Does anyone know a good reasonable cheap weapon for PVE? I’m lvl 22 and want a good weapon to use

[hallow crypt]

any 545 ak

since the ammo is common and reliable

[whole ingot]

👍🏻👍🏻

[lavish marten]

@manic girder @vivid briar try ethernet cable connection if you aren't already

[slim spruce]

The software you have installed is conflicting with battleye. You must uninstall it.

On the other hand, it could be a corrupt game or corrupt windows.

since i see two programs are caught

https://www.battleye.com/support/faq/ see here for their faq on this

[final horizon]

Tarkov payment system down ?

[raven bridge]

ill check

[humble sequoia]

when i load the game i get an error sound and it wont load past is there something im doing wrong?

[gaunt hornet]

Wrong channel mb

[raven bridge]

reinstalled the game and updated the windows.... game is super choppy for me

[vivid briar]

how do i know when wipe ends and how long are they?

[raven bridge]

usually 6 months. announcements will be made by BSG months before wipe

[vivid briar]

thank you

[raven bridge]

ok

[raven bridge]

yw

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[lime ice]

What setting or settings should i change to get faster raid load times?

takes me like 7 mins for a pve raid

[rocky fossil]

Is anyones quest broke Capturing outposts? I've done customs over 100 times and only 6/8 PMC kills they just don't spawn there anymore

[onyx monolith]

There is someone joining voice channels telling people their microphones are bad and sending them a rat link 😆

[keen yew]

I’m not sure what to do. Account got hacked and been working with support through email for a month, they tell me all my proof of payment info is invalid when it’s accurate. I just want my account back instead of spending another $100 on this game for everything I had. Support has done nothing for an entire month

[austere coyote]

@remote crowI tried again right now and it finally worked

[wind wharf]

so bought EFT arena and can login in online but the launcher says enter captcha but there aint no fucing captcha, the "unable to login" button doesnt work ether says the same thing. (error code:214)

[slim spruce]

you need to either recover that code on auth to log in or email support to remove it

??support

[white steppe]

[e-mail]

[remote crow]

Tks bro will try rn... i am cursed its not working. Did you used the launcher or via the webpage?

[gloomy swan]

hey why does my game stutter whenever i shoot, my games runs great and i have good specs

Ive tried everything people have said online but no luck

[slim spruce]

amd graphics card?

[gloomy swan]

yes

[slim spruce]

you need to DDU the nvidia items from your machine to fix this. See the pin here and follow it exactly #community-support message

[gloomy swan]

ive already done that 😭

[slim spruce]

There is a majority of players who follow that tutorial without selecting they have nvidia in the picture.

If you don't choose that it removes nothing.

Please copy the images exactly.

[gloomy swan]

Okay ill try again ty

do i launch in safe mode?

[slim spruce]

You can, not needed.

[gloomy swan]

ok ty

@slim spruce THANK YOU SO MUCH !!!!!!! It worked!!!!

[slim spruce]

[broken cargo]

chat whats the best way to use mip streaming ( buffersize / etc )

[rough lantern]

Hi, is there any other address to contact BSG support?

[broken cargo]

quick pls

im vram capped at 4gb

everything else is good i got 16gb of ram and im playing on 4:3 resolution

7

what do i do here

[slim spruce]

@rough lantern use a gmail to email support

That is the only way, the email.

[rough lantern]

Yes I did, but my tarkov account is on a @protonmail address and getting rejected

But I can't login anymore, getting error message. But I can reset password and I get the verification code

[slim spruce]

Use gmail to contact them.

[rough lantern]

I already did, but then they want me to write from the accounts mail (which doesn't work) or proof of account, but I don't have the old purchase mail and the payment confirmation they want

[rough lantern]

It will swap textures to your Windows SWAP file instead of to your VRAM.

[slim spruce]

You may be out of luck then without proof of ownership.

[rough lantern]

When the VRAM is used up

[broken cargo]

ikik but like can i make it better

[rough lantern]

seems so, sad enough. Don't know why I can't login anymore

[rough lantern]

https://forum.escapefromtarkov.com/topic/150979-information-about-“mip-streaming”-what-it-does-and-how-to-get-the-best-from-it/

Make sure your Windows Swap file is turned on and the swap file has to be on the fasted SSD in your system

[broken cargo]

how do i do that

🧍‍♂️

[rough lantern]

Are you on Windows 11?

[broken cargo]

yes sir

[rough lantern]

Is your C drive the fasted ssd in the system?

[broken cargo]

there is only the c drive

[rough lantern]

OK, then yes

So check if it's enabled (by default it is)

Open settings -> System -> scroll to the bottowm -> Info

There you will see the specs of your system

Below that box there should be "Advanced settings"

[broken cargo]

with 3050 laptop

[rough lantern]

It will open anoter window

[broken cargo]

yes

[rough lantern]

On Tab "Advanced"

Check the first part "Performance", click on settings

There open tab "Adanced"

[broken cargo]

yes

[keen yew]

Anyone know what I should do if support keeps telling me my proof of purchase info is incorrect? It’s all correct and I’ve given them 3 forms of proof. But still can’t log in

[rough lantern]

There should be the settings, I don't know how it's named in English, I'm on a German Windows

[broken cargo]

virtual memory?

[rough lantern]

Yes

[broken cargo]

virtuelle speicher?

[rough lantern]

Should look like this

[broken cargo]

i also speak german.

but i prefer english mostly

[rough lantern]

Yes, just the first setting should be ticked

[broken cargo]

automatically manage the paging size?

[rough lantern]

Swap file size for all drives automatcally...

Yes

[broken cargo]

i see

[rough lantern]

That's it

[broken cargo]

i had it boosted up to 16gb

manually

i see. ty very much

[rough lantern]

But keep in mind, that the swap file may be used from other apps too

[broken cargo]

i think i shouldnt make the buffer size higher right?

[rough lantern]

So make it big enough for your settings

[broken cargo]

oh yeah

[rough lantern]

I would recommend 32 GB then

[broken cargo]

i got 16gb of ram

[rough lantern]

Yes but you want to set Tarkovs Mip to 16 GB

And that will go directly to your swap file

Not to your RAM

[broken cargo]

oh so it should be manually 16gb and then i add 32 gb mipstreaming in game

i didnt understand the 32 gb part

[rough lantern]

Mip Streaming will load the textures not to your VRAM, but to your Swap file on your SSD

[broken cargo]

i see

[rough lantern]

It will cost performance, because the CPU has to handle the transfers all the time

[broken cargo]

i think my cpu has always been doing well.

its mainly a vram issue

[rough lantern]

Yes it is, 8 GB is often even not enough

[broken cargo]

this mip streaming setting wasnt enough at all that i had to play on 4:3 resolution

pain LMAO

[rough lantern]

All settings are to minimum?

[broken cargo]

i used to run thisgame so well i dont know why they upped the lights and then the fog

let me show u

[rough lantern]

You can't post pics in here

[broken cargo]

ah. can i do in dms

oh ill just say them outloud

texture is medium. shows low. 1440x900 4:3 resolution

balanced dlss setting K all updated

lod quality lowest. visibilty 400

clouds low

hbao ssr off

anistropic is per texture

nvidia reflex on

sharpness 0

nothing else. no post fx

mip streaming 16.
buffer 1023

sorry i mean size is 16 and buffer is 1024

[molten fractal]

^^ anyone got info on this?

[rough lantern]

Change that:
texture is medium -> low
anistropic is per texture -> off

What is your physical resolution on the laptop?

[broken cargo]

1920x1080

[median iris]

?

[broken cargo]

ty man. u helped a ton.

🫡

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[ornate matrix]

Guess battleye doesn’t like your audio driver. I’d recommend disabling it and stopping the service whilst playing tarkov.

[median iris]

alright

nahimic services worked up until now for me 🤷‍♂️

[ornate matrix]

Try restating your pc

And checking for updates I guess

Could just be a one off thing

[median iris]

i set my headset options from default to what i use and its the same so idek

[junior sigil]

Anyone else crashing midraid and getting the game is not responding error ?

6th raid this has happened

[median iris]

nvm its a virus'

[crisp ravine]

I need some more help I have gotten a lot better after the last time but a big problem I have now is that I can hear anybody very well like even when there running it’s a little hard to hear and I have my volume all the way up in my ear buds is there any settings or other things that might help with this? (It’s not my ear buds they sound fine in every other game)

[whole zinc]

Hello, I need help. I bought the game but I haven't received the product. What can I do?

[opaque crag]

help i have been playing this game for like a month and the perfomance was okay, until today, i restarted my pc, everything and tarkov is running horrible, it sometimes gets stuck on 88% loading loot, and when i enter the raid im going at like 4 fps and i got killed twice by that at the beggining of the raid.
It wont close even with alt f4 so i had to restart my pc.
i got:
RTX 3060 TI
16 GB RAM
RYZEN 5600X
2TB SSD

should i clear cache?

oh actually reading upper comments it seems that is happening to a lot of people too

[sage rapids]

Mine will randomly go off like this. Sometimes it won’t sometimes it will. It’s mad annoying either way but I’ve used nahimic for 2 years and it just now wants to act up

[slim spruce]

see the battleye faq on this error https://www.battleye.com/support/faq/

[ripe prairie]

Re-downloaded the whole game for just 1mb file. Thanks guys

[slim spruce]

asking for dll files on the internet is not going to go well for you

[ripe prairie]

That's true.

I sailed through worse on the sea. Argh 🏴‍☠️

Hopefully the game doesn't crash the anticheat this time

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[slim spruce]

@violet quest got AMD graphics card?

[slim spruce]

see here for the solution, to DDU the nvidia items from your system, copy the images exactly #community-support message

even where it says to say you have nvidia, so it works

[vocal hound]

"A ROTUND SPINNING FISH" this guy hopped in our vc spewing some wilddddd shit check chatlog lol

[austere coyote]

Via webpage. Log in there before downloading anything

[light geyser]

yo so i keep getting this invalid uri thingy

[wet copper]

quick question yall, when you install ram do you HAVE to go into the bios and do the XMP thing?

[wet copper]

Ok, for whatever reason when I turn my PC on with the new ram in it'll come on, but if I try to boot into BIOS it'll beep at me but my monitor won't show the bios settings

[storm vigil]

For some reason I'm having an issue where I'm not receiving a confirmation email to log on to the website. I tried troubleshooting by seeing if a password change request would go through, and I received that email. I just don't seem to be receiving the log on code email whatsoever. Any ideas what might be causing this?

[gleaming ivy]

Have you checked spam and other filtration folders in your email?

[storm vigil]

I have, the change password request was in the junk folder. Checked inbox and the "other"

Also logged into my alternate email just incase, but nothing is coming through.

[gleaming ivy]

Try to wait a bit or restart your login process

[storm vigil]

Alright I'll try and be more patient. I've attempted the login process a few times now

It still hasnt sent the verification code. Tried logging in with a different browser to see if that would change anything, but I still haven't received anything.

[wanton needle]

Can someone help me?

My account has been stolen, and it has been a whole week since I sent customer service support, but no one has responded to me.

I have registered email address, cdk, purchase records and all the evidence. How long will it take to give me a reply? Do I have to wait until my account is blocked by the thief?

[shy phoenix]

Hi! Haven't played for a few days, started up like an hour ago, cleaned up my stash, did an alt-tab and my game stoped responding, had to shut it down. restarted the game jumped into reserve, nuked and looted then in middle of looting it stoped responding again (no alt-tabb this time) restart i was back in lobby.
Restarted pc and sat in my stash for like 2-3 min alt-tabbed to see and sure enough it stoped responding. updated drivers and other games works just fine.. i did play tarkov 3 days ago with no issues.

PC-spec
intel 7 13700 K
4070 ti
32 gb ddr 5 5200mhz

[wanton needle]

I believe that many people have the same problems as me. No one responded to the customer service cases sent, the account was stolen and no help was obtained, and all kinds of problems were not solved. What is the attitude of customer service support?

[slender prism]

hey i just brought the pve pack and i loaded up the game and it says i do not own the pack

[rough lantern]

Did you receive any emails for your purchase? If yes, forward the mail to [e-mail] and write them your problem.

[rough lantern]

How did you contact the support? Do you have access to the email account where your Tarkov account is registered on? If yes, write an email from that email account to [e-mail] and tell your problem.
If you don't have access to the email account, contact them from a gmail account and name your registered email account. They will ask you for all the proof of ownership and sometimes it takes 2-3 days for a reply

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[mild flame]

revert gpu driver to 576.28

[shy phoenix]

that's not gonna happend since i play other games that need the new drivers..

[mild flame]

then too bad.

[kindred finch]

These past two days, Tarkov is crashing every raid I play. has anybody else been having this experience?

[mild flame]

@kindred finch do this

[sweet saddle]

Hi.Played yesterday until lunch, everything was fine. In the evening after I did my business I tried to enter the game and the launcher offered to pass the captcha. After you pass the captcha it appears again. Used the phone as a modem, but it does not help and the menu image freezes without any buttons.

[whole niche]

Anyone else been having problems tryna install the game 😂

[kindred finch]

Looks like I’m stuck with it cuz it won’t let me roll back the driver 😑

[mild flame]

reason?

[lofty junco]

Hi, I am trying to log into my BSG account after a while and its asking me for a verification code sent to my email. I am checking and checking and nothing is getting sent to my email so I am just locked out of my account and cant play...

[kindred finch]

I try to go back to the last driver like you suggested to try but I can’t P.C. won’t let me

[mild flame]

ddu gpu driver and fresh install

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[brisk gorge]

Does anybody know how to fix the PVE bug where whenever you look at an enemy you can’t shoot at them, unless you hip fire?

[manic girder]

Allways play with ethernet cable connection

[lavish marten]

I decided to just wait for my ISP to fix it eventually and started using MullvadVPN, problem is fixed with a VPN

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[manic girder]

Yeah thinking of getting Banhoff insted, seems to be a Telia problem here in Sweden so.

[lavish marten]

It would specifically be the towers that Telia and Halebop both uses so make sure Bahnhof doesn't use the same towers

[tardy herald]

Seeing as the game isn’t open

[slim spruce]

reboot

[tardy herald]

Why is it saying it is?

[tardy herald]

Already did

[slim spruce]

unplug this time

[tardy herald]

I see no way that helps

[slim spruce]

If rebooting did not stop this problem then you may have been in sleep mode instead.

[tardy herald]

I have a reboot button on my computer

That just resets it

[ivory mason]

is anyone around to play EFT? Im new and would like someone to teach me the ropes

[tardy herald]

Lfg channels

[ivory mason]

I only see LFG rules not a channel

[slim spruce]

??channels

[white steppe]

Where did my channels go! - We've recently enabled onboarding, so some channels may be hidden by default.

Option 1 (Recommended) - Restore as they were before! Right click, and select "Show All Channels"

Option 2 - Select which channels specifically you want to hide through the "Channels & Roles" tab on the top
https://media.discordapp.net/attachments/523438319929917441/1374076623963553802/image.png?ex=682cbc14&is=682b6a94&hm=90385db5e4552422cc0af75c167bc680655f2cf256b8f626917a8a8075a04977&=&format=webp&quality=lossless&width=1151&height=710

[ivory mason]

tysm

[tardy herald]

Issue moreso is

It works I press play

Then it says it’s running but never opens

[slim spruce]

go here and delete "graphics.ini"

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

[tardy herald]

Yk I thought people hating the Tarkov team was a joke but I can tell that it isn’t now

[stiff briar]

the tarkov team isn't the official devs, they are just asking you to do the known fixes because that's all they know

[queen bison]

need help with this poolside beer, wat do

[gusty jasper]

does VOIP clipping mean someone is voiping nearby or is it just bugged so we hear whenever they voip

[gusty jasper]

gonna assume the latter cus I looked around everywhere and didn't find anyone but could still hear the clipping

[crisp ravine]

Guys my tarkovs broken it won’t start ever since I shut down my computer while loading into a raid my tarkov just won’t start it will let me into the launcher but the second I clink start it just closes the launcher and nothing happens does anyone have any idea what’s going on?

[fast tiger]

What are ur specs?

[fast tiger]

Could be far away. Nearby voip works normal

[valid garnet]

Guys, my old gmail got downed and now i put the gmail and the password on login, and cant login because i cant acess the gmail to put the verification code, theres any way that i can change my gmail?

[fast tiger]

??support

[white steppe]

[e-mail]

[valid garnet]

ty guys

[white steppe]

🔔 Attention Escapers! 🔔

The moderation team is gathering input to help improve community driven support for Escape From Tarkov and EFT: Arena!
If you've recently encountered an issue with the launcher or game - and solved it using community recommended fixes - we'd love to hear from you!

🔧 How to Help 🔧

• Jump to the thread here -> #1375649725310697503 and reply with the following:
• Briefly explain your issues with the launcher/game
• Address your previous troubleshooting attempts
• Specify what exact solution resolved the issues for you
  -# Note: This is a community based project. For official support please visit https://www.escapefromtarkov.com/support

Just taking a few minutes to help assist can help many others save some headache in the future - we appreciate your assistance!

[desert ginkgo]

starting like yesterday my tarkov has just started abruptly freezing and crashing then followed with " escapefromtarkov.exe is not responding" from windows, and ive reinstalled the game and drivers and i just dont know what to do. someone help

and my arena runs a okay and so does every other game

[whole niche]

I done fucked up 😂😂 was trying to roll back my 40series gpu driver to the one recommended in solutions and now my gpu isn't being detected 😅😂

[whole niche]

Navigate to found solution megathread, if you have a 40series gpu you probably need to roll back drivers like me

Scroll up in here there's a link to the thread

[desert ginkgo]

i did and now i only last 3 seconds in raid

instead of the 2 minutes

[whole niche]

yeah nah I just crashed seconds after loading in and I rolled back to 566.36

[whole niche]

fixed this btw dw

idk man

might just give up, this is more hassle than what its worth honestly

[desert ginkgo]

i reinstalled the rec driver and it seems to work fine

[whole niche]

latest drivers?

[desert ginkgo]

no the 576.28

[whole niche]

what gpu have you got?

[desert ginkgo]

4070 super

[whole niche]

ahh ive just got a regular 4070, that'll be why ours are slightly different cuz for me its 576.52

but yeah I'll re install the newest drivers n see what happens, cant make it any worse tbh

[desert ginkgo]

thats the newest one im pretty sire

[whole niche]

yhyh

[desert ginkgo]

yeah u dont want that

go to your browser

[whole niche]

oh why?

[desert ginkgo]

then nvideas website

and manuallay search up gpu driver 576.28

[whole niche]

I gotchu, i did the same to roll back to that previous one I was just talking abt

[desert ginkgo]

it kills tarkov for some reason

yeah do that one and see if it works any better for you

[whole niche]

I'll do it now and keep you posted

[desert ginkgo]

heard

[whole niche]

since I'm now running an older version, I wont need to uninstall it to install this newer driver right since it isnt a roll back?

[desert ginkgo]

right. once you revert back to the newer driver it will clean itself

[whole niche]

huge cus fuck fixing that again 😂

[desert ginkgo]

yeah its a pain

[whole niche]

Loading back into the raid

Crashed on awaiting session start ,

Oh wait

I'm in

So far so good

[vagrant haven]

my account got hacked and whoever did it changed the password and added a 2 step verification through the authenticator app. how can i recover my account?

[whole niche]

@desert ginkgowas going fine until I tried to tab out

[desert ginkgo]

that is just something you never should do

tabbin out on tarky is a death senty

[whole niche]

And it's gonna take me 5mins to load back in, there was less than 10mins left 😂

[desert ginkgo]

pain

[whole niche]

It never used to be, this games just gotten more buggy as time has went on tbh

[desert ginkgo]

yes

whats ur specs?

[whole niche]

Back around 2017 it used to be alot more stable

Eh idrk the specifics cus it's a pre build, i sold my last custom to go on vacation to Mexico

4070, 16g ram, a pretty solid cpu but I don't remember which one

Naturally I've got an ssd

[desert ginkgo]

ram might be the only "issue"

[whole niche]

Oh for sure

[desert ginkgo]

tarkov is so memory heavy for no reason

[whole niche]

I've got so much money coming out tho I don't have room left to build a new PC tho

[desert ginkgo]

i mean ur gpu is good

[whole niche]

Cars are a fucking expensive hobby

[desert ginkgo]

which is the most expensive part

man skip a car

[whole niche]

Nah I've got like 3 i love em

[desert ginkgo]

put 2k in a pc and you are set

[whole niche]

I'm selling one soon but that's to pay off my new pickup truck

[remote crow]

2 days since I try to connect the game, cant receive verification email, tried everything.

[pulsar wyvern]

Okay so i need some type of help or to figure out what the fuck is going on my game is crashing now at every map besides factory (which took way longer than normal) nothings changed ive been playing all maps and never had an issue hell i ran factory this morning to complete art of explosion and got the rpg but ever since ive unlocked the rpg / ability to buy one my game is bugging the fuck out and its really starting to piss me off

-processor i7
-gpu geforce 3070

[kindred finch]

did that and nothing. even switched to the studio driver and it still crashes. been looking at the forums and it looks like there's not hotfix for it anytime soon

[rain fossil]

where can i get support for my tarkov account

[flat orchid]

It asks for a verfication code when i try to log in but it isnt sending me any email?

[rain fossil]

same for me

[remote crow]

same for me

[slim spruce]

roll back to nvidia driver 576.28 in a clean installation