community-support

[wanton holly]

i legit cant play customs

ever since the expansion

[hard dagger]

bc server connection loss?

[wanton holly]

yea

itll kick me out the raid right when im about to load in

doesnt matter if i scav or pmc in

[hard dagger]

yeah, i saw something about there being a memory leak or something

[wanton holly]

ive tried everything

[hard dagger]

it leaks your ram to like 32gb so it just shits the bed

[granite cobalt]

bruh same

i cant load in at all

[hard dagger]

lowering your graphics helps kinda

[granite cobalt]

sever conncetion lose

[wanton holly]

cleared cashe. lowered setting, checked files

[granite cobalt]

lost

[hard dagger]

it used to happen every raid to me but now its lik 50/50 it happens or it doesnt

[wanton holly]

comeplete reinstall

i think ive tried a good 20 times now

im just trying to kill scavs lol

[hard dagger]

ive also uninstalled and reinstalled to try and fix the invisible scavs but that hasnt worked either

[wanton holly]

good thing the devs are workin on it

[hard dagger]

"working on it" lol

[wanton holly]

someone said it has something to do with all the lights

due to xmas event

but idk if thats true tbh

[hard dagger]

its probally a mixture of things

[wanton holly]

probably

do you mind sharing your graphic setting ?

[hard dagger]

its basically all low

[wanton holly]

maybe i could copy em

i have a 3070 ti and a decent build

i normally run the game on high

[hard dagger]

how much ram?

[wanton holly]

32

[hard dagger]

damn wtf

[wanton holly]

yea

blows my mind how i cant even load in

[hard dagger]

that is actually insane

[wanton holly]

ill try and put my setting to the floor tho and see if it helps

[hard dagger]

it blows my mind how they havent fixed the server connection loss or the invisible scav glitch yet

its been almost 2 weeks

[wanton holly]

i guess i havent played enough to see that happen tbh

[open finch]

anyone know how to fix this error??? Object reference not set to an instance of an object

just started

[amber narwhal]

anyone else having issues receiving verification code emails to log in? i was playing fine last night but tonight i cant get on

[fluid sundial]

havent received a code since 3 weeks, cant login and support do nothing, apparently there is no solution

[amber narwhal]

that's unbelievable

game was working perfect last night

[fluid sundial]

i was able to play since i had the account in the launcher, but i bought a new pc and i cannot play till this issue is solved, and it does not appear like its going to be soon

[amber narwhal]

BSG really keeping the playerbase alive here eh

[unkempt fern]

does anyone know the time it takes for support to answer tickets? I just wanna know how much I have to wait, thanks

[fluid sundial]

usually 2-3 days

for me at least

[unkempt fern]

oh okay, thanks :))

[amber narwhal]

I unistalled because i thought that weas the issue at first but now I cant login to reinstall lmao

[normal condor]

3hrs still no verification code

[fluid sundial]

hahaha i found this https://prod.escapefromtarkov.com/launcher/download

[slim spruce]

That link is good yes.

it's in pins

[amber narwhal]

I just finally got a code

[fluid sundial]

its the link to download direcctly the launcher, but still doesnt work for me

[amber narwhal]

we`re so back

[fluid sundial]

lucky you hahaha

[normal condor]

How long did you have to wait ?

[amber narwhal]

lets see if i can fianlly get into launcher for reinstall

its been a few hours

[normal condor]

ok tnx

[fluid sundial]

did u do anyhting special or u received it randomly?

[amber narwhal]

okay im back into the launcher

no i just went back to the website and tried to log in

only thing ive done differenct tonight is email the support team

different *

[loud rover]

I bought a copy as a gift last night and still haven’t received the code. It’s not showing up under transaction on the profile page. Confirmed with xsolla that the payment went through

[slim spruce]

it should be in your email

[loud rover]

Nothing from support yet

[normal condor]

Bruh i just got a verification code and the arena sale ended!!! is this a joke HAHA

[slim spruce]

contact xsolla about the purchase as you have not got it yet

https://help.xsolla.com/

[loud rover]

@slim spruce nothing in my email and it doesn’t show up under transactions in my Tarkov profile

Talked to xsolla, they sent me back to BSG

[slim spruce]

try a ticket on the website

[loud rover]

If you’re talking about a BSG ticket. Did it last night, no response yet.

[fluid sundial]

lucky u, i still didnt received any code

[normal condor]

Bro the sale literally ended in front of my eyes 💀

[fluid sundial]

at least u can play tarkov

[gaunt phoenix]

escape from error on post

[unkempt thistle]

Why was my ip temp. blocked and now I can't log in

[kind pollen]

Anyone know how to fix being unable to transfer money from arena to tarkov I sometimes get a not enough money even if I have enough or a http:/ error type message

[gaunt phoenix]

this game is coded like utter garbage so you will have to wait until the devs fix it

[mint siren]

Loading loot for 15 mins is insane

[half widget]

I keep getting this problem, even tho it is my first game of the day, and it keeps happening when I play Solo on PvE
Now it just happened when I found a marked key, and I am fuming.

The Support on the website does not help at all. As I have followed it 3 times now.

[sinful tundra]

its a backend error so id say wait it out

[half widget]

How long would you reckon I should wait,

Cause I had this happenening to me the last 2 days whenever I play solo, whenever I play duo or smth with friends, it doesn't happen.

[sinful tundra]

no clue man, its backend so idk

[wintry scarab]

is there a bug where you just randomly loose audio?

[proven elbow]

arena maingame level mismatch still a thing apparantly -_-

tried clearing cache on both games

did a game in eft then did some arena and its still a mismatch

[distant basin]

So i killed the goons on lighthouse and the rogues are now pissed off at me as a USEC. How long till they no longer try to kill me while im outside of the base so i can do my quests?

[shell axle]

is there any fix to the problem proventing people from loading into customs

[slim spruce]

yes

what happened exactly

[slim spruce]

submit a bug report on the launcher

playing on streets should be fine as it's online, or with a friend on the other maps

[woven nymph]

how do we obtain the killa tracksuit at this point? is it just 50 kills in one wipe and its unlocked forever?

[gritty vale]

I'm not receiving the verification code in the login email, I did everything on the forum to receive the code but I'm not receiving it, can anyone help me with support?

[fluid sundial]

no solution, tried everything for 3 weeks and still nothing

[gritty vale]

[tawdry echo]

Guys im going mental trying to work why I get white pixelated artifacts on certain assets in game. Within my redot you'll see a wall that has white pixelated dots. No matter what settings I change I cant get it right. The only other thing I havent messed with is Nvidia settings. Ryzen 7 5800X3D, 32Gb Ram, 3070TI. Any ideas?

[gritty vale]

Do you use hotmail/outlook too?

[fluid sundial]

gmail

[gritty vale]

no response from support, they didn't say anything?

[fluid sundial]

i just tried creating another account, and i receive the verification codes instantly, idk why in one account i do not receive anything and in the other one its so fast

[fluid sundial]

nothing, i sent a email and they said i only had to wait

been waiting 3 weeks

[gritty vale]

total disregard

[fluid sundial]

idk how to do i cannot access the game and they cant solve it, this problem has existed since 2021 and still

[hot sparrow]

Anyone have problem whit invisible scavs?

[drifting silo]

anyone got a valid link to arena discord please?

[potent warren]

Has anyone had the issue of not being able to plant the camera in factory on the chair for the viewer? I tried in every spot, but at no point did I get a prompt to place the camera in the designated area.

[copper apex]

does anyone know why I cant scav run with my friend? everytime we try to load into a scav together on customs, he gets server connection lost and on interchange it would let us play (at first) but today we cant even go into interchange to scav together, it lets him load into a scav on those maps alone tho

[next solar]

Not a beginner just need assistance, i was playing streets and it goes well until it doesn't and my game has hard stutters and then freezes, this is a common occurrence and i also cannot load into lighthouse without my game crashing, should i up my page file size a bit ? I have an i7-13700k rtx 4080 and 32gb ram

[next solar]

This happens alot to me and my friends too i think it might be a region connection problem maybe I play EU and they are NA

[copper apex]

does it happen on pmc raids? it lets us play as pmc just fine

[next solar]

Sometimes

[gleaming sage]

the only screen I've seen since patch .16....

every raid as soon as it hits "creating loot pools 100% "

[slim spruce]

do other maps like interchange and shoreline and streets work?

[gleaming sage]

DM me if yall know of anything I can do. Already checked integrity, am running a memory cleaner, and nothing helps.

[gleaming sage]

Very rarely can I load into customs as a PMC and only if I am solo. Can't play in a party or same results. and it still crashes or "disconnects" 80% of the time.

tried offline mode and works fine. Runs smooth, loads fast.

[vital lotus]

same but only on customs

[placid rock]

I need help please. 2500hrs never an issue. Now, this wipe I hard unity crash multiple times a raid and always die to it.
5900x, 3090ti suprim, 32gb 3600mhz, sn850 m.2. Project lasso running, ISLC running, nothing else. Page file minimum 20480, maximum 100000, logs cleared, file integrity completed, cache cleared, no preload hideout + dont never go in hideout. Game loads into raid working fine, 100+ fps whatever, task manager open and nothing untoward happens/ spikes but at any moment I can just freeze, Unity error box appears in the middle of my screen and then the game crashes. Load back in, dead. Any help apart from the million things I've already tried?

[slim spruce]

submit a bug report in the launcher

[velvet hull]

do they have tickets in this server?

@slim spruce srry for the ping but the two clipping software's i have didnt clip it, i was looting a body i killed in a room and my buddie was watching over me, no gunshots or anything, i get a error msg and after 5 seconds i get somthing along the lines of ( this match has been concluded or cannot be found )

i just lost like 2m+ worth of gear due to the game doing this and now idk what to do because im annoyed

[hardy bison]

On arena when i try too send money the past 2 days i get a money moving error and then caps me out at 1.5m for the day and i dont recieve any money on my main eft account i should have 3m's sent over and dont!

[slim spruce]

if it happens again let me know

[velvet hull]

ok

i will see if it even will do it again, first time its done it to me

im getting off for today i think, just anoyyed that i lost everything due to the game bugging out, i was FATT too

[covert silo]

when is Tarkov going to be ins steam?

[slim spruce]

after 1.0 maybe

[hardy bison]

any help with this?

[covert silo]

is the 1.0 going to be around april -may?

[slim spruce]

no clue

[restive parcel]

can someone in this chat explain to me if it is possible for someone to run up to you in game and tell you and your dou there usernames ?

[hardy bison]

how do i open a ticket i want the 3 mill i should have

[barren nebula]

try turning down your resolution / windowed mode, worked for me. Not sure why, but ever since, I've been able to get passed that fucking loading screen.

[low cobalt]

I just launched the game for the first time this wipe and my character has already been made and has 1 raid played on it, anyone else have this happen to them?

[mighty aspen]

Hello! I got an issue with not getting the verification code sent to their emails for logging in into battlestate launcher. Does anyone know how to fix that? Thanks

[slim spruce]

the what

[hardy bison]

In arena i have tried too send over 1.5 million rub too my main EFT account and i get a moving money error and it caps my rub amount out for the timer and nothing sends over i haven't had an issue with transfers at all up until yesterday trying too send it over and today is there a way for me too get the 3 mill or fix this error issue so it doesnt happen anymore?

[fresh creek]

guys how i can resolve this problem?

[slim spruce]

if it doesn't come unfortunately there are no item replacements available

[hardy bison]

ok

[hardy bison]

so no fix too the error?

[slim spruce]

i don't think so no

[fiery badger]

Anyone know how to fix the game freezeing after you finish creating loot pools

[shadow venture]

eft doent let me reset my password, and said my acc has been blocked

dont know what do to i didnt cheat or nothing

[slim spruce]

for how long?

[shadow venture]

it doesnt say

i was playing yesterday and tried to play like a hour ago and doent let me do anthing

[slim spruce]

send a picture

of when you log in

[shadow venture]

i played all last wipe and i forgot my password

but when i try to reset my password and click the link it just sends me to the bsg website

i know the email but it doesnt let me reset my password

[slim spruce]

What makes you think you're banned?

[shadow venture]

no clue

[slim spruce]

Show me

[shadow venture]

show you what

[slim spruce]

?

You said you're banned show me why

[shadow venture]

i dont know why i got banned thats the thing

[slim spruce]

Show me what makes you think you're banned.

"banned" images please

[shadow venture]

its my friends saying im banned

because it doent let me reset my password

[slim spruce]

I can not help you unless you show me why you think you're banned.

banned in launcher, the website saying you're banned etc

[shadow venture]

okay ill try to get a picture or somthing give me a sec

thats weird it finally let me log in

@slim spruce sorry for wasting your time

[slim spruce]

show me the ban problem

[slim spruce]

this doesn't say you're blocked and suddenly you're not

What told you you're blocked?

[shadow venture]

my dumb friends

[slim spruce]

Explain the whole problem I'm getting aggrivated

[shadow venture]

it just wasnt letting me reset the password and they just kept on teling me i was banned

telling*

[slim spruce]

So you didn't see something saying you're banned?

[shadow venture]

no

[slim spruce]

This is not something you just randomly come in here and ask about

I almost banned you from here

[shadow venture]

just all my friends where telling me so i believed them

sorry

it was just a resetting password issue on my end

[copper apex]

i cant play scav raids with my friend still, but pmc raids load just fine

he sometimes cant even load into a scav raid himself

[brazen path]

Anyone know a fix to loading loot? im on an ssd and its taking minutes to load it 😭

[hard dagger]

Bro I’m begging yall please fix the invisible scav glitch, it’s almost every single raid. The game is unplayable

[slim spruce]

please submit a bug report in the launcher about this

[hard dagger]

i have like 5 times

[slim spruce]

What replies?

[hard dagger]

an automatic reaponse

[slim spruce]

Of what?

[hard dagger]

response

[tender shard]

oh hey @slim spruce long time 🙂

[hard dagger]

wdym?

[slim spruce]

the response?

[wise knoll]

They really need to fix that they don't send out verification codes, I mean what the fuck.

[hard dagger]

it said you know about it and are working on it, but its been 2 weeks and its not fixed

[slim spruce]

oh ok

[open adder]

anyone know why my game runs 25-40 FPS and takes well over 5 minutes for matchmaking with good pc specs

[hard dagger]

just died to invisible scavs again 🙂

4/6 raids today have been invisible scavs

[open adder]

is a 2060 good for tarkov?

like would it be minimal

[vital lotus]

someone can please tell me why if i start custom the game just explodes?

[versed oar]

that is not good sir

[open adder]

i learned

[versed oar]

good pc specs is wild work

[open adder]

my pc is for sure not tarkov ready

lets goo.

[vital lotus]

none is

[open adder]

at the minimum

[open adder]

im finna be stuck playing arena breakout infinite

[gleaming sage]

I have. Days ago and never received any response, feedback, or input.

[delicate crater]

Yo guys, any idea why I'd only be getting 50 fps on woods/general poor performance when my cpu is only at 25% utilization, and gpu at 30-40%? (5800x and a 3070 @ 1440p)

[pastel abyss]

Anyone know a fix for discord crashing when streaming tarkov? It only started happening to me this wipe.

[foggy grail]

anyone else not recieving auth emails?

[lavish sonnet]

can someone help me with streets performance, i have a 4080 super ryzen 7 5800x3d on 3440x1440, can barely go over 50 fps on streets, most of the time under 50

gpu usage and cpu usage are quite low

[sterile rune]

Hi hi! i have problems instaling the game, when installing I get this message "Checksum error ERROR: 108003" I have tried everything, does anyone know?

[lavish sonnet]

should i be using reflex on+boost

[hazy grail]

this shits still happening i get to loading loot pools my game freezes up and then i get kicked from loading with this screen

\

happens on customs more than others

deleted the game and when downloading it i get this eroor

lemmie get an ss

[sweet meadow]

Lmk if you find a fix cause I’m going through the same exact shit and it’s only on customs

[hazy grail]

tryna download it in a new file rn

[wild crystal]

Anybody has a problem with unity? My PVE Tarkov is crashing each time I get into the team raid..

• Other Unity games are crashing in multiplayer as well
  Any idea?

Paging file, integrity check, reinstall, firewall settings.. all done with no impact

[vivid briar]

I am currently trying to login to my account and it is catching me on the verification email step. I am waiting on the email but I have never gotten it. I waited 10 minutes and 20 minutes. I have gottem emails from battlestate before. The servers say they are fine is this something on my end or tarkovs?

[wise knoll]

@vivid briar definitely their end

I have the same issue

Neither the launcher or the site gives verification mails.

[fierce summit]

same here, a friend that lives close to me has it working fine for their own account, cant login on mine even on his computer. Seems to be a problem with their server not sending the verification to certain emails even tho we both use gmail

hasnt worked for me since wipe, waited 1 week 1 day tried logging on over and over, tried every fix on forums... nothing works

[vivid briar]

Reassuring.

[hazy grail]

downloaded without a problem lemmie check customs

[brisk pasture]

@slim spruce BSG responded without any help. Automated message saying that the issue was already resolved. Bruh they didnt even give me a fix.

[hazy grail]

nope.

[vivid briar]

??flea

[white steppe]

The flea opens <t:1736416800:R>

[nimble latch]

Can anyone give me any information on getting another password reset. I wanted to come back to the game and forgot my old password so I changed it. Forgot that one and now I cant get a reset link sent?

[fierce summit]

nothing seems to work via email right now, not getting any auth codes or password resets, some people have it working tho

[thorn glen]

i tried this. my game still freezes and crashes after aprox 5-30 sec. This is my error log:

[nimble latch]

Nightmare. Had a few hours today to play. Thanks for getting back to me

[fierce summit]

no worries, Ive been trying to get back into the launcher after work for over half a week, nothing seems to work

bsg has disabled email changes for now aswell so even that isnt an option

[hazy grail]

is there any fix to my stuff i realllllllly need to go to customs ):

[nimble latch]

I havent even got the launcher anymore! Hopefully a fix soon. Was buzzing to get back into it.

[fierce summit]

yeah same... was really hoping to get back to tarkov

[thorn glen]

newest error log

[wise knoll]

Password reset works for me, but that doesn't matter when you can't get the verification code 😭

[fierce summit]

damn.... messaged bsg on email and twitter will inform here when or if they get back to me

[wise knoll]

👍

[idle sleet]

anyone found a fix to server conncetion lost yet?

or is it just on bsg end?

[hazy grail]

nope not that i know of

sent in a bug report god knows itll probably get us nothing

[remote ocean]

Has anyone else had server connection lost trying to load into certain maps?

I can load into ground zero, woods, lighthouse and reserve (they are the ones i’ve tried anyway) but customs i can’t seem to load into as well as shoreline

[idle sleet]

tbh im glad im not the only one having issues

Ive been stressing myself thinking its on my end

games just fucked, but we love it

[lethal roost]

gamre crashes everytime i get to loading loot pools 100% legit cant even play the game any fixes

[idle sleet]

A lot of people having it

[remote ocean]

Oh 100% we love it but its so annoying as my next quests are all on customs 😂

[idle sleet]

tarkov is like golf

you play it, just hit loads of shit shots and fucking hate life but then you hit that one good shot and your hooked again

[lethal roost]

same cant load into customs so cant play and cant find a fix

[remote ocean]

I’ve tried everything from lowering my graphics to increasing my ram size to uninstalling and reinstalling the game 😭

[idle sleet]

im guessing its bsg end

[lethal roost]

anyone know when the next patch or hotfix is

[hazy grail]

hopefully soon

[hazy grail]

buy a whole new graphics card

you're already that far lol

[remote ocean]

I’ve already got a 4090 😂😂i can’t go any higher 😂😂

[idle sleet]

5090 looks amazing

[night thicket]

My Scav has been bugged since wipe, cant load it.. server connection lost, even when I confirm leave, same scav is there with same gear.

Any ideas?

[placid rock]

I need help please. 2500hrs never an issue. Now, this wipe I hard unity crash multiple times a raid and always die to it.
5900x, 3090ti suprim, 32gb 3600mhz, sn850 m.2. Project lasso running, ISLC running, nothing else. Page file minimum 20480, maximum 100000, logs cleared, file integrity completed, cache cleared, no preload hideout + dont never go in hideout. Game loads into raid working fine, 100+ fps whatever, task manager open and nothing untoward happens/ spikes but at any moment I can just freeze, Unity error box appears in the middle of my screen and then the game crashes. Load back in, dead. Any help apart from the million things I've already tried?

[bitter otter]

13 hour culstist circle gave me nothing

[fierce summit]

happens sometimes, its rng

[minor saddle]

No response from Battlestate games support, I'm not receiving auth codes nor password reset e-mails. Any ideas?

[gloomy hemlock]

You aswell? Ok I thought I was the only one

[vivid briar]

another day, no reply from BSG ticket support 😍

[ancient ivy]

where do you send tickets?

[jade hare]

https://cdn.discordapp.com/attachments/521614489884295169/1326463270768611348/image.png?ex=677f84b0&is=677e3330&hm=cd3a6b108ec2456aa68f5c2808d82dc266a2af3f05dfba8c4f68408c4b03d78f& this shit keeps happening to me too any fix?

it came about 2 days ago and now happens every raid

only on customs from what i have tried

[vivid briar]

On website support

Useless tho they dont reply

[mystic dust]

literally lol

[restive nexus]

'_

so frustrating, i wont get my 2FA auth code since yesterday

[wind cradle]

Anyone getting stuck on Loading Profile Data?

[wise knoll]

Seen a lot of people complaining about that, so fucking weird that you can't reach any devs or community managers

Are they drunk as fuck after Christmas?

[minor saddle]

I found my password and cant receive the auth code now LMAO, I CAN LOGIN via my old laptop but that thing won't pull 60fps as it used to

[soft aurora]

in past 3 days you are like 10th guy with that problem, we have no fix yet... Let me guess any map most of times Customs in Creating loot pools 100% then lag and this error.... Then it will throw u in main menu u try reconnect and you are in loop....

[prime hill]

Question, when i try to redeem my gift on the EFT website it say "gift not activated. user doesn't have a profile." anyone know how to fix this? I've tried logging in and out, uninstalling and reinstalling the game and it says the same thing. i also haven't received any of the twitch drops that i got. i also made a support request on the 4th and haven't gotten a response yet.

thanks to anyone who helps

[jade hare]

yep exactly

[pine quarry]

anyone else getting Loading profile data infinitly?

[wind cradle]

Me. Been loading for 5-10mins na

[pine quarry]

yeah asia is dead

[obtuse path]

How to stop packet loss ?

[vivid briar]

why does my arena show a different level for my pmc than actual eft??

[vivid briar]

https://tenor.com/view/tarko-tarkov-nikita-buyanov-battlestategames-bsg-gif-14144361161906126885

[ocean drum]

Good afternoon, maybe someone knows what the problem is. I have an error from time to time when loading into a raid in EFT PVE: error occurred while searching for the game, try again. When it happens during the search, it's no big deal, just started a new one. But from time to time it happens during a raid, 5-10 minutes pass and in the middle of the screen pops up the same error: error occurred while searching for the game, try again. Starts loading and after a minute or so kicks out to the main menu, and my persanage killed (just in front of a friend I just died from nothing)

[gloomy hemlock]

anyone else isn't receiving codes/password reset emails, it keeps saying my password/email is wrong, and when i send reset request I don't receive anything...

[minor saddle]

same

[wise knoll]

omar a lot of people having the same issue

how the fuck do we reach devs?!!??!!?

[pine quarry]

cuz server is dead probaly

[gloomy hemlock]

you can't these guys don't answer anything lmfao

[vale plover]

It's so tilting with this e-mail issue.. 4th january I got it instant, now when I have new m2 disk and need new code, nothing..

[half verge]

to infinity and beyond...

[pine quarry]

yes

[cedar sand]

devs don't send verification codes

[wise knoll]

no shit, but they can tell the people that do to fix their shit

[cedar sand]

Log out of the launcher and log back in

[minor saddle]

Sure, as if I didn't try that for two weeks now

[cedar sand]

No they can't, game developers do not deal with support or verification, they deal with the development of the game

[gloomy hemlock]

and they cant do that right either LOL

[half verge]

tried that 8x already good sir

[minor saddle]

We are all aware, might as well provide us other meaningful information instead of coming here to tell us "Devs don't do this"

[cedar sand]

The solution is to keep trying and wait for the code to come through

[pine quarry]

😂

unbelivable

[gloomy hemlock]

The issue is community has to find out on there own whether or not the servers are down, not someone putting out a statement

[minor saddle]

Thanks, but your information is literally useless.

[gloomy hemlock]

but we have discord mods telling us devs can't send code, well no shit

[pine quarry]

asia, oce servers are dead, emails wont come trough, cheaters are rampant , classic

[cedar sand]

??support

[white steppe]

[e-mail]

[cedar sand]

If you would like to reach out to support, you can email them here

If you ask questions here, it is just other players that answer

[minor saddle]

Already did, you can guess their answer

[cedar sand]

I am just relaying information that has been given to me by other players in this channel

If you don't like it, there's no need to be rude, just go play something else

[gloomy hemlock]

wow! thanks Chek, you cracked the code. not as if we haven't emailed them, they just don't answer...

[cedar sand]

Okay? How long ago did you email them?

What email domain are you using?

Have you considered your issue with receiving codes is also linked to not getting a reply?

Maybe your domain is blocking emails from BSG

[gloomy hemlock]

No, it isn't my domain, because I received a code from them to log in yesterday, and I received a confirmation email that my ticket has been opened today.

[hasty stump]

What are restrictions for this chat? I’m trying to post a question, but gets 10 minutes ban for “Spam Detection” every time. I mean it’s 1 message, not a spam of them lol

[cedar sand]

If your message has too many line breaks our automod will remove it for spam, you do not not need to send that many lines

[cedar sand]

You need to be more patient then. You cannot expect a same day reply

[hasty stump]

Hmm ok… 2 is too much?

[gloomy hemlock]

Oh, okay should I expect a reply this year, because BSG is known to not reply to support emails/tickets.

[wind cradle]

Welp beem trying to get pass the Loading Profile Data for an hour now...

[cedar sand]

I am looking at chat logs, your last message had 11 line breaks, this is far too many.

[hasty stump]

Maybe we understand it differently 🙂 OK, I’ll try to fit in without breaks

[cedar sand]

11 lines is too many to send in a single message, automod filters will remove this for spam

[pine quarry]

🫃

[wind cradle]

Nope not gonna do that. With how many are reporting here that they can't login due to the authenticator not working.

[cedar sand]

You don't need to do that for your issue, the servers are currently having some issues, it will clear up shortly

[hasty stump]

Need some technical help here. Got a game about a week ago and it runs really bad for me. My spec is : i5-11500, 3060 with 12Gb, 16Gb RAM, Windows 10, M2 SSD. I tried 2 different monitors with different resolution: 4k and 1080. I tried lowering graphic settings and also checked few optimisation guides on YouTube.
In game I have lot of micro lags and stuttering on maps except of Ground Zero. Loading time after raid is really long (my teammates already prepared for the next raid and even managed to upgrade a shelter, while I’m waiting for previous raid results window). Customs map never loading, not in PvP, neither in training mode. It just goes “not responding” on the last part of preparation to raid.
It feels really weird. I know that my spec if not a top one, but I’m playing HUNT with average 120-140 fps and STALKER 2 with 60-80, but somehow almost can’t play EFT. Seems like a software issue, not the hardware. What should I check?

[cedar sand]

??pagefile

[white steppe]

#community-support message

[cedar sand]

Follow this guide, it should help with the stuttering and loading

32GB of RAM is recommended to play EFT smoothly

[wind cradle]

Welp. Got the "Client Not Authorize" error while waiting.

[cedar sand]

Again, there is server issues and outages right now.

[wise knoll]

Surely as a moderator you have to be able to contact someone at BSG?

[cedar sand]

They are already aware

[hasty stump]

Thanks, will try that. I already ordered 32Gb RAM, expecting it this week. But it just feels weird that with 16Gb it’s almost unplayable… I’m OK with lowest settings etc though, but it just doesn’t feels right. Also few of friends are long time EFT players and they have 16Gb without much issues. Maybe a minor lag here and there, but not like mine.

[idle sleet]

Thats fucking wild though 32gb to even run a game

Chek are bsg also aware of the server connection lost bug, im guessing they are

[cedar sand]

They are aware of everything that has been reported

They don't just ignore the issues we are having

[idle sleet]

BSGs community response has gotten ten times better but itd be nice to hear from them about active on going issues

[cedar sand]

I agree

but I am just a Discord moderator

I play the game

[pine quarry]

i am able to log in , in asia now

[idle sleet]

Oh yeah I know that, just mean surely someone from bsg reads this chat

[pine quarry]

200%

no

[cedar sand]

They likely do not, this channel is for support from other community members, BSG source their information from bug reports and log files in those reports, if issues are being had, it's always best to open a ticket in your launcher, asking here just gets you answers from other players

[wise knoll]

Yeah, I will start a ticket, oh wait, I cant login because I aint getting a verification code

[cedar sand]

As I have already said, you can email them directly to do the same thing

??support

[white steppe]

[e-mail]

[cedar sand]

Being passive aggressive to other players helps absolutely nothing

[obtuse path]

How can I stop packet loss and high ping ?

[gloomy roost]

Hi

Does anyone know how to fix if my EFT download is stuck a 0%

[unkempt lion]

Fr why is the ping so damn high

[fluid sundial]

anyone knows how to fix the verification code? i do not receive any code to log in and also nothing to change passwd

been like this like 3 weeks

[cedar sand]

Run the launcher as administrator and leave it to calculate space

[gloomy roost]

So I do not start the download?

[cedar sand]

Yes

As administrator

[gloomy roost]

I opened as admin, it opened right away. I was able to download Arena yesteerday.

How long should I let it sit for?

[cedar sand]

It can take up to 10 minutes to calculate everything needed to begin in some cases

[gloomy roost]

So can I start the download now? Thank you btw

[delicate blaze]

Tip to anyone struggling with performance/stutters this wipe. If you have resizeable bar enabled and less then 12GB of vram, try disabling it and only using p cores. Game only stutters now very rarely and when server starts. Rebar tends to pull more vram and i was getting over usage

[cedar sand]

As I said already, run the launcher as administrator and then start it bro

Leave it for 10 minutes to allocate everything

[gloomy roost]

Noted, thank you. I treid that last night but it didn't work. I appreciate the help

[obtuse path]

Is anyone else’s ping trough the roof ?

[woeful wraith]

i know this problem is not new but i still can not load into any raid on pmc or scav. idk if therewas a fix or a method to fix it by myself. thanks for help in advance ❤️

[gloomy roost]

That worked, thank you!

[cedar sand]

PC specs?

[woeful wraith]

cpu - ryzen 5 3600, gpu - geforce gtx 1060 6gb, 16gb ram

[cedar sand]

??pagefile

[white steppe]

#community-support message

[cedar sand]

follow this guide

your specs are very low spec

you will struggle to load the game currently

[woeful wraith]

sad but thanks for quick anwser ❤️

[pine gorge]

tarkov isnt letting me do a password reset whatsoever

this is so shitty

battleslate games literaly blocked my email when i tried to ask for support

my account exists and i cant get into it

how can i be able to contact support showing my transaction details when i first purchased the game if im blocked by the support team on my registered gmail account

i just wanna play tarkov again 🙏

[radiant mural]

theres a cheater in my lfg

https://discordapp.com/channels/521608697764380694/935947343277223966

[wise aspen]

Will 5070 be good for tarkov?

[radiant mural]

The proof

[proper shore]

yes it will be more than fine id say, its more about ur cpu

[fierce summit]

trying to log in every day with no success is getting so infuriating. email problems have presisted for such a long time that it should be their first priority, people are not getting what they paid for

[hazy grail]

anyone got the fix for disconnecting at 100% on customs

[fresh wigeon]

Xzolla doesn't let me use their platform to pay. Any way to fix this?

[obtuse path]

Please is anybody else lagging so much

[slim spruce]

this 3032 means you're banned from xsolla, you need to contact their support

[vale plover]

Any ideas when I am able to get my auth code when I log onto the website, but I don't get it when I log into the client?

trying to log into the client* at least

[rocky latch]

I have had the same problem since yesterday, I have never had any problems with the auth e-mail... BSG seems to have screwed something up again

[vale plover]

Sucks bigtime to wait for a shiny day, and hope it get fixed or somehow the code gets through

[fierce summit]

both have been broken for for 1 week now

[vale plover]

I did get my login at 4th of january tho, but not after I swapped m2 disk

Its utterly stupid, the most basic stuff is broken

[vivid briar]

is anyone else having the bug where they cant load into customs?

[vale plover]

For those with e-mail auth issue. I went to the BsgLauncher -> Properties -> compability -> and checked of the box which says something like "register this application for restart" or something (I have it in norwegian)

Might be random that I actually got my code, but worth a try if you're scraching your head

[fierce summit]

might have been random or just work for people who only encounter this issue in the launcher, for me even the website is broken

[vale plover]

Sorry to hear, was hoping it could help

[fierce summit]

yeah thanks for the tip tho! Im willing to try every method there is rn :D nothing just seems to work in my case, lets see if support can fix my issue

[vale plover]

Hopefully!

[jaunty saddle]

any way

to fix the shit game so it doesnt crash on awaiting session start

it keeps telling me, escape from tarkov.exe stopped working

[fluid sundial]

3 weeks for me, not a single code from the website or the launcher, even not the reset passwd

[jaunty saddle]

this game is a fucking expensive joke

[distant basin]

I completed burning rubber but i didnt get the easy money quest to unlock Ref does anyone know why?

[distant basin]

I didnt realise Ref was PVP only and not PVE

[odd path]

Bro why does it take support so long to answer emails man

[remote ocean]

I just keep getting the server connection lost issue on customs

[hasty stump]

I noticed that my graphic settings resets every launch. I just tried to change settings, save it, close the game. Open the game again - and it back to some default settings or so (distance 2000, high textures etc)
Any solution? NVIDIA Control Panel set to "Let the 3D application decide"

[odd path]

I haven't gotten my Authentication code for the past 3 weeks or since wipe came out

It's starting to annoy me man

[fierce summit]

have you messed with any settings files in the game folder and perhaps set one to read only mode?

[hasty stump]

nope, never touched any game files

gonna try to reinstall

[bold sphinx]

I have an account issue but BSG support seems to be ignoring me

@admins can you help me get a hold of support?

[astral blade]

I have a Ryzen 7 5700X, RTX 3070, 48gb of ram, and my game feels like its being tied down with cinderblocks, I can barely push 55 frames on customs. The game only uses like 20-30% of my cpu and around the same 20-35% on my gpu. what can I do to fix this?

[turbid dew]

i assume more unfixed bugs?

[cedar sand]

Account support cannot be provided in this Discord

[vivid briar]

Upgrade

[orchid plume]

I just had the basement descent extract on streets as a scav, but the extract did not work? And I lost everything because of it, and yes I am sure I was at the right place.

[astral blade]

dawg my friend has a worse setup and gets better frames then me on all maps, something is clearly wrong

[fierce summit]

what speed is your ram? have you enabled a xmp profile in bios?

[astral blade]

3200mhz and yes I have

[fierce summit]

hmmm

[keen epoch]

Hi , i need help

[fierce summit]

my game only uses 20-30% aswell and runs at the same frames, my setup is a bit worse

[keen epoch]

somebody help me?

[fierce summit]

might be bc if the xmas stuff

[normal wind]

if u reset eft account will arena also reset?

[slim spruce]

@jovial ravine report them ingame not here

[jovial ravine]

reported twice

4th sus death today with no issues prior. the cheaters must have patched -_-

[austere cipher]

Hi. Anyone knows why is this happening?

It has been like this for 6 hours. Tried clear cache and Integrity check

PvP and PvE aswell

[slim spruce]

try another server in the launcher

[austere cipher]

Will try

[sturdy sand]

Has anyone ever been waiting for the verification email for more than an hour?

[austere cipher]

Sadly still bugged

[slim spruce]

set this folder to not be read only C:\Users\%username%\AppData\Local\Temp\Battlestate Games\EscapeFromTarkov\Icon Cache\live

[bronze oasis]

Hey I'm not getting any verification emails? Is it down

[sturdy sand]

The same thing is happening to me i formatted my pc, and now i cant install it

[bronze oasis]

I just installed a new CPU 😦

[sturdy sand]

I did the same, just to be able to play in the damn snow

[bronze oasis]

Lol my message got removed, but same

[sturdy sand]

I've seen it hahaha let's see if they come up with a solution, because I'm really looking forward to playing at over 100 fps again hahaha

[bronze oasis]

Hoping for the same! It's given me a nice bump in benchmarks but we'll see

[trail briar]

any idea if there will be a patch regarding the poor fps and lag in the game?

[sturdy sand]

I'm sure it's going to work better for us

[bronze oasis]

Good luck dude, hope we can login some time, wish BSG actually cared sometimes

[sturdy sand]

Good luck to you too! And yes, you pay 200€ for a game that has a negative support, a hug!

[bronze oasis]

This is nothing lol 12.4 I lost my gamma and they quite literally told me to get fucked, but gave Pestily his back in under an hour

To the known server instability too, with video proof

[sturdy sand]

It's very sad to be honest

[vivid briar]

??flea

[white steppe]

The flea opens <t:1736416800:R>

[austere cipher]

Didn't help. Time to reinstal

[grizzled sleet]

??flea

[white steppe]

The flea opens <t:1736416800:R>

[hasty stump]

I have the same problem. Reinstall doesn't helped me, just did it an hour ago

Not as brutal as on your screenshot though. But like ~20% of icons are not loading

[limpid sluice]

Hey can anyone help me my download keeps breaking up when im between 60-80%

[past bear]

is the quest ''The Price of Celebration'' bugged?

[past bear]

(and the prapor one)

[onyx terrace]

I have eod, if i buy unheard edition does it remove my golden name?

because i dont like the blue name, can i keep gold>

[minor saddle]

Yes, you can choose the preferred name colour in settings

[austere cipher]

F then

[icy anvil]

why am i not getting a verification code on my email?

[austere cipher]

@hasty stump @slim spruce Fixed. It was Mip Streaming that did it

[slim spruce]

oh

[icy anvil]

why am i not getting a verification code on my email?

[karmic tulip]

I am also not recieving verification to my email any help would be appreciated

[icy anvil]

no one is helping

[stiff jackal]

opening gear rack causes error 228 - itemsmoving: bad poses. anyone else has this problem?

[icy anvil]

why am i not getting a verification code on my email?

[bronze oasis]

Verification emails seem to be down, you're not alone

[deft ice]

How can anyone here help

[icy anvil]

idk maybe say like there down

[bronze oasis]

Nothing being reported on their site https://status.escapefromtarkov.com/

[deft ice]

Have you ever thought of email bsg support maybe

This issue has been happening for months it’s not a new thing

Best solution would be to email bsg support ask for a verification code and send it to the email linked tot he tarkov account

Anyways i hope this helps the people who were asking about this issue

[bitter otter]

button to turn this off?

[karmic tulip]

@deft ice Thanks dude

[bronze oasis]

I feel like we've somehow rate limited ourselves and BSG have no facility to tell us we have

[rose lake]

Can anyone help with why IM not getting ANY verification emails? Ive been playing about 2-3 years and this has never been an issue prior

[sturdy sand]

I've been waiting for the email for 3 hours

[bronze oasis]

You're not alone seem ~5 people in the last hour complain

A friend of mine is able to get them

What email provider do you guys use?

[minor saddle]

gmail

[sturdy sand]

hotmail

[bronze oasis]

Well that rules my theory out, I'm hotmail. I thought it might just be hotmail 😦

BSG do recommend Gmail for some reason

[sturdy sand]

I had read the same thing, I'm glad to see that it's not like that haha

[deft ice]

Have you tried emailing support yet

[barren herald]

Guys how unlock m801 ???

[bronze oasis]

I have on both emails, but they do take a while in my experience

[sturdy sand]

I have sent 4 emails and I have no response

[bronze oasis]

So won't be playing anytime soon

Took them a full week to respond last time 😦

[rose lake]

outlook

[rose lake]

Ahhh bsg moment

[bronze oasis]

Unfortunately 😦

[sturdy sand]

The funny thing is that I registered in the forum on the same website and there they sent me an email

[rose lake]

Been a supporter for YEARS and now i start getting problems goddam

[bronze oasis]

Yea you'll be able to get password reset emails too, god knows how this is setup

[bronze oasis]

You got lucky, sounds like a good run

[rose lake]

Considering tarkov yeah very, I like to think it was EoD privelege but i think im just insane lol

[fierce summit]

I dont even get the password resets, forum works fine, nothing else seems to work tho, gmail here aswell

[rose lake]

I dont get anythign lol

[sturdy sand]

Is there any kind of moderator or support on this discord? Anyone who can do something?

[rose lake]

No just gotta wait for BSG to pull their thumb out

[sturdy sand]

So hopefully tomorrow, today I think we won't be able to play

[bronze oasis]

Haha I do hope I get some EOD privilege here lol

It's the strangest shit, both my friends can get their emails

[sturdy sand]

But why do your friends get it and we don't, I don't understand this

[rose lake]

Tarkov

[bronze oasis]

That's whats confusing me the most!

That's why I feel like it's some kind of rate limit... But how we all hit it? God knows

Gonna give it a good 24 hours and try again I think, frustrating but 🙏

[deft ice]

They are just built different

[marsh sluice]

anyone else having server issues on pve cant even load into a raid keep getting server connection issues

[deft ice]

For streets ?

[marsh sluice]

interchange

ive restarted my pc twice checked for updates and verified my game files nothing

[jaunty saddle]

how to fix constant game crashes, connection lost, and getting kicked out of the game for bad connection

[trail agate]

hello, one week ago I have had a problem, and that is that the game crashes when I try to play a scav game and I have a lot of lag in pmc. I have already tried several things such as changing servers or clearing cache and I have even lowered the graphics despite having a more or less powerful PC.

[ornate furnace]

is there a reason i sometimes get a "connection lag" in my raids? scav and pmc, it's the lag where the little connection boxes at the top right show up and i get pulled back a little or if i'm sitting still i'll get pushed away where i was. I have a wired connection and not bad internet. On PvE

[paper storm]

hello my game keeps on crashing when i try to play on customs and only customs as far as i know everytime i hit loading loot 90 to 100 % it crashes

[raven perch]

Hello, I am not receiving the verification code on my email address, I am using Outlook. I tried emailing support but haven't received a response. I would be really happy if you could assist me.

[trail agate]

omg this game....

[round yacht]

what specs

[uncut jacinth]

I'm not receiving the verification code also

[trail agate]

this happend to u in the last game update?

[deft ice]

Best solution would be to email bsg support ask for a verification code and send it to the email linked tot he tarkov account, I mean never mind just finished reading what you wrote

[bronze oasis]

No codes here either

[deft ice]

We know

Everyone knows

[marsh sluice]

ok just lowered my graphics gonna try that now but if this dont work idk then

[trail agate]

i have the same problem

[rose lake]

Its just the server

[trail agate]

but lowering the graphics it hasn't worked for me

[rose lake]

thats bc its the server

[marsh sluice]

I don’t get it tho I thought pve was supposed to be client server

[trail agate]

so just change the server solve the problem?

me only in scavs play

[deft ice]

How long has your play session been

[marsh sluice]

I’ve restarted my pc twice now so it’s when I first log in

Cleared cache, checked for updates, verified game files and now lowered graphics still hasn’t fixed anything as soon as I get to creating loot pools just gives me the error

Had a long ass day at work was hoping to be able to play some raids today

[deft ice]

Are you playing with people

[marsh sluice]

No

[marsh sluice]

It worked perfectly fine the last time I played so maybe BSG issue?

[paper storm]

ryzen 5 3600x and 1660 ti

[paper storm]

no never customs was my main map and since the update i can't play anmore

[trail agate]

same to me but with all the maps

[paper storm]

damn

all maps is crazy

[paper storm]

i also tried to lower my graphics settings to the lowest and it still doesn't work i can play woods for example but not customs ??? xD

[trail agate]

but only on scav

[willow cobalt]

Ye this... Absolutely ridicilious. Been an issue for 4 years and counting

[paper storm]

ah okay no i have it on pmc scav doesn't matter only customs tho so far

[willow cobalt]

Just also ran into it again, not for the 1st time. Randomly got logged out and now im just fucked. Wont recieve the emails along with 1000s others

And the support is a joke, the freaking game will probably launch before we get a reply

[thick hedge]

The verification code doesn't arrive in my email, what do I do?

[bronze oasis]

Email support and wait, many such cases, me included

[willow cobalt]

Doubt we will get an awnser, I never got 1 before

[bronze oasis]

Yea... Can't say they're great at responding

[willow cobalt]

Just litteral 1000s attempts and suddenly a random email pops in

[round yacht]

Basically bsg fucked there custom servers

[bronze oasis]

But at least it makes you feel better right?

[willow cobalt]

lmao

[bronze oasis]

It made me feel better 😂

[willow cobalt]

😂

[paper storm]

so either it is related to tarkov servers because this is singleplayer local or i found a fix

[hazy grail]

It’s bag

Bsg

Hopefully a mod will tell us they’re working on it eventually

Right now we just kinda gotta sit there

Someone probably forgot to put out the fire on the customs server rack again

[trail agate]

bro is the server i am playing

[round yacht]

No not that tho i woudl recommend putting it on automatic server selections it's been helping

[merry kindle]

I having the same problem, but my e-mail is Gmail. I waiting the response for 4 days and not received yet.

[round yacht]

If you can't load in any maps check files and stuff if not work might have to wait for an update

[willow cobalt]

Im also in outlook but hotmail not recieving emails

Fun detail tho, friend of mine just got in using a VPN connected to russia, he suddenly recieved the email

I however tried the same and no luck lol

[bronze oasis]

My friends in england can get their emails, but I can't, pretty strange

[willow cobalt]

I also think he (my friend) just got lucky, just like all the google recommendations Ive found

Ive also had it in past that after a 1000 attempts suddenly 1 email goes through

[gaunt river]

Anyone can help me with it? Also, multiple times my game crashed mid-raid. I bought this game today and i don't want my 32 bucks waste.

also ignore the second monitor, just wanted to capture the crash moment better.
Had to terminate my browser and discord by task menager, my whole pc freezes and few times i had to restart it. I basically tried every method to fix it that people told me on youtube, tried creating support request to battlestate but it "contained confidential and proprietaary information" so they can't even read it now and i can't create another one. Reinstalling the game did nothing too.

[shy stump]

Anyone found a solution for email verification not sending aside from waiting 3 weeks for BSG to skim through support tickets and hope I get picked?

[harsh remnant]

so i'm tryna gift eft to a friend of mine, but xsolla wont let me pay by card. what's the issue and fix? I have 5 hours playtime ingame

[slim spruce]

what error?

[harsh remnant]

Error 3032

[slim spruce]

that means xsolla banned you. You need to contact their support.

[harsh remnant]

omfg alright ty last time i did this they asked me to play an unspecified amount of hours lets hope they change their mind this time. thanks for the help king 🙏

[gloomy hemlock]

Auth codes to log in still not working?

[peak solstice]

i see im not the only do not recive the mail verf/auth

[thick hedge]

me too ;/

[willow cobalt]

me three

[bronze oasis]

Me four

[willow cobalt]

😂

[keen forum]

hey man anyone i can talk to about my account being hacked, just tried to log in and i have a phone number attached to it that i didnt before.

[vernal sundial]

can someone tell me why i cant load into a raid

[plain crown]

Hello can anyone tell me if arena will ruin my PvE progress still?

[vernal sundial]

but when theres 21 min left on customs in the raid i can

[peak solstice]

this is insane

[slim spruce]

you must talk to supporet we can't help

[keen forum]

how do i contact support when i cant load into my account

[slim spruce]

??support

[white steppe]

[e-mail]

[mint siren]

ANyone find a fix for only customs losing connection everytime yet?

[vernal sundial]

i dont understand why everytime i try and load into a raid i lost connection, iv reinstalled the game i changed i region i cleared my cache i changed my settings and i still lose connection, iv tried contacting support and they havent gotten back to me and its been a week WTF

[peak solstice]

are the servers @vernal sundial

[vernal sundial]

bullshit its the servers non of my friends i play with are hacing this problem

[gloomy hemlock]

do u use outlook email?

[gloomy hemlock]

do u use outlook email?

[vernal sundial]

and im hooked up to eithernet and iv restarted my router 5 times

[willow cobalt]

Ye I do, hotmail outlook

[gloomy hemlock]

i think thats the issue

[peak solstice]

i use hotmail @gloomy hemlock

[gloomy hemlock]

i sent an email to bsg to change my email to a gmail account but these guys don't answer to it wont make a difference lol

yeah, i saw on reddit people said that outlook blocks BSG emails because it a russian company to "prevent" spam

[willow cobalt]

No doubt its what I do read a lot, the solution though not being able to change your email etc
Also just weird that when I bought it 5 years ago it was fine. Like 4 years ago I ran into the issue. After spamming I eventually got it.
Then like a half year ago I came out of hibernation and got the email instantly
Now I got a new PC and the issue is back lol

Sometimes works, sometimes doesnt

Correction, almost never works, sometimes randomly does

[gloomy hemlock]

how do u spam

just keep going back n forth to log in?

[willow cobalt]

Just endlessly log in over several days lmao

[gloomy hemlock]

ohh

[willow cobalt]

I just tried like 10x a day over a period and suddenly got it

I actually tested before new PC and got the email somewhere end december lmao

[gloomy hemlock]

the thing is I sent them an email to change my email but knowing bullshitgames they wont answer for another month or until 3 wipes if that

[willow cobalt]

Ye and I was kind of a dick in my email, not smart😂

[gloomy hemlock]

I got an email just 2 days ago to log in and now nothing

[willow cobalt]

I also requested change but gave em shit for not fixing this after 4 years haha

[gloomy hemlock]

could be as easy as using a US based IP but they are so stingy with a couple of dollars of work they won't do it

nikita would rather wear flu game 12s to a podcast then invest a couple dollars into the game and fix it

[peak solstice]

Nikkita

[gloomy hemlock]

also love the fact theres no "resend code" button so I can't try to send the email again when it doesnt work the first time

[willow cobalt]

I mean it even hurts them? People with this issue cant even upgrade if they want 2 lol

[gloomy hemlock]

i dont even blame the devs nikita probably pays them pennies so why would they care

[hazy grail]

have you guys gotten the customs loading crash figured out yet?

[mint siren]

nAH BRO

They havent ):

[gloomy hemlock]

they can't even fix a simple code to email error bro. what makes you think they can fix customs

[willow cobalt]

Im almost tempted to try replug my old PC to see what happens

Since I recieved email from there like 2 weeks ago lol

But dont see how the PC could be involved

[gloomy hemlock]

not PC its the fact that we use outlook/hotmail emails

[paper prawn]

Is there a work around for the current Lightkeeper questline bug? (PVE)

[gloomy hemlock]

and its probably the easiest fix ever

[willow cobalt]

They having a race, what will come first

Verification email or the full game release

[gloomy hemlock]

lmfao

[willow cobalt]

turtoise race

[gloomy hemlock]

they really need to take a break from adding new content and spend time on fixing bugs with everything

[paper prawn]

I agree!

[obsidian shoal]

So completed the Christmas Time quest line in Arena, but didn't give me the achievement nor unlocked the clothes. Anyone have a fix?

[obtuse path]

Support for this game is crazy

[slim spruce]

no

[paper prawn]

I guess they'll keep adding instead of fixing sigh

[obsidian shoal]

I've been waitinf since the 27th of December for an answering to my ticket

[obtuse path]

27 December 2020 probably

[obsidian shoal]

lmao could easily be

[ornate needle]

I was just about to come here and ask about verification emails but i take it we're all stuck huh?

[obtuse path]

Tickets not gonna get answered all they have to do is release a new version of the game and they’ll still make money

[obsidian shoal]

Hey, it went from Pending to Processing in only.... 13 days! This must be a record for BSG

[opal cairn]

God knows they don't care, but they have completely F'd the area in woods, on the way to ZB-014 from USEC Camp, you now can't get to the stash near powerline passage

[obsidian shoal]

It's been processing for 3 more days now tho

[obtuse path]

Another thing that won’t be fixed

[paper prawn]

Crazy thing is the Lightkeeper questline bug has been a known issue for the past 7 months

[obsidian shoal]

There's bugs from 7 wipes ago, what did you expect

[paper prawn]

Loooool

[ornate needle]

As a literally brand new player should I just refund the game and forget it exists instead of waiting for a new email that's never coming?

[obtuse path]

Yeah

[willow cobalt]

It's in beta!!! It will all be fixed with the full release!!!

[obsidian shoal]

Nah, it's still pretty fun to play

[willow cobalt]

In 2045

[paper prawn]

lol

[obsidian shoal]

I got 15k hours and still enjoy it, I just like to complain

[obtuse path]

This game will fuck you over more than an email that’s never gonna come

[terse terrace]

are light keeper quests broken??? i did my first one went to see himt o compleate it but it didnt give me the rewards it said it would i also survived ectract

[paper prawn]

It's a game where the player enjoys constant shafting

[obsidian shoal]

Prolly broken, yea

[hard dagger]

server connection loss 3 times in a row playing customs, this is the only map this happens on

[paper prawn]

yes they are broken

[brisk horizon]

Anyone have an issue with loading customs. It kicks me out no matter if I am Scav or PMC. Anyone have a soultion to fix this issue

[obtuse path]

Constantttttt

[terse terrace]

Will i get my things when they are fixed?

[obtuse path]

No one can go customs unc

[obsidian shoal]

Na

[paper prawn]

no clue I am in the same boat with you

[ornate needle]

I mean i'm not new to being fucked over by a game and i know it's more frustrating than fun sometimes but if i cant play the game for a month then im just wondering if its even worth waiting

[brisk horizon]

What you mean

[terse terrace]

so dont do his quests atleast claim them untill its fixed then got it

[paper prawn]

Yes

[obtuse path]

Customs is a big issue rn

[obsidian shoal]

Yeah, still pretty fun

[brisk horizon]

Did they have an ETA when it's fix? So it's not just me it's everyone

[obsidian shoal]

''When we feel like f*cking it''

[obtuse path]

Trust me there will never be an eta

[obsidian shoal]

[brisk horizon]

Sad indeed

[obtuse path]

I spawn into any map and as soon as I sprint in a straight line I get packet loss but anything else I’m fine

[willow cobalt]

I thought my new PC would solve all the frames drops

Jokes on me. Can't even login😂

[obsidian shoal]

My GPU and CPU upgraded did solve, no more lagsies or frame drops for me

[obtuse path]

They’re somehow gonna find out how to kill a 5090

[obsidian shoal]

Don't doubt it

[obtuse path]

Streets low res texture gonna kill a 5090

My friend plays this game on a 1060 somehow

[obsidian shoal]

Bruh I play on max settings and have no problems, got a 4080 tho

[willow cobalt]

I had a 1070ti before today, was fine years ago with tarkov. Wasent anymore for me tho

[obtuse path]

What did you have before ,

[obsidian shoal]

A 3060, and used to play on high textures

[obtuse path]

I have a 3060 rn mannn

Shit won’t even run on LOW

[obsidian shoal]

Mine used to run on like 60-70 fps, but super stable, so it felt smooth

[obtuse path]

On what settings ?

[obsidian shoal]

Everything on high, streets on low

[obtuse path]

Tf ? How many gb ram and what cpu

[willow cobalt]

I could actually still play with the 1070ti after last patch. If I had the patience to wait 5 min with timer on 0. Then try to survive for 5 minutes with 5 fps. Then suddenly game would smooth out (for 1070 standards). But I didn't have the patience for that

Last update made everything 10x worse for me instantly

[uncut heath]

Hey, hoping anyone can help! A few days ago i messed around with some graphics setting to see which I liked better. When I logged on next, my stash wouldnt load or slowly load. it would have the loading wheel on the item. If it would load, it would show up in very low resolution. when getting into raid, everything except my gun is blurry. When i extract, it just shows a black screen. Nothing else happens unless I quit the game. Can anyone offer assistance? So far here are my attempts to fix the problem. Reinstall, set graphics back to default, set monitor setting to default, clear cash, clear logs. checked internet (running fiber) 1G upload 1G download. I didn't touch any of the files and now it is acting up. On here bc support has not gotten back to me in a few days. SPECS: Ryzen 9750x 4060ti DDR5 64gb. I am not sure the fix. all files are installed correctly and not corrupt. any hep appreciated, if any!

[obsidian shoal]

Got 32gb RAM and Ryzen 7 5800X3D CPU

[obtuse path]

I can’t even run factory Scav runs 20 fps medium settings idk what’s going on big bro

[obsidian shoal]

You using good servers? Stop using Nigeria only

[obtuse path]

My local servers trust

My friend don’t got this issue and he has 1060 broooo

[hazy crescent]

your ram frequency?

[obsidian shoal]

Brother I'm a gamer not a PC expert, no clue

[obtuse path]

Mines 3000mhz

[hazy crescent]

task manager> performance> ram

[obtuse path]

Does Tarkov especially run off higher frequency ram ?

[hazy crescent]

yeah, it runs better on high frequency
3000mhz - 3200mhz is fine

[obtuse path]

What’s the min gb of ram for Tarkov now ?

[obsidian shoal]

3200

[hazy crescent]

nice

[hazy crescent]

32gb

[obtuse path]

Damn that’s crazy for a game

[obsidian shoal]

How much do you have?

[obtuse path]

32 but still crazy for a game

[obsidian shoal]

[obtuse path]

I remember running Tarkov on 8gb ram years ago hahaha

Some how

[mighty aspen]

Hello! I got an issue with not getting the verification code sent to their emails for logging in into battlestate launcher. Does anyone know how to fix that? Thanks

[hazy crescent]

same here

[mighty aspen]

Been trying for the past week and nothing. Can log in into my browser but not the launcher.

[hazy crescent]

u are not the only one mate....

i saw some people complaining about this

[mighty aspen]

Did all the things people have done in past years blogs with the same issue but here we are. No response also from support for over a week :/

[hazy crescent]

they should allow authenticator codes instead of email

[mighty aspen]

100%! In the website I can log in with my auth code but the launcher nope

[obsidian shoal]

I've been waiting on a ticket since December 27th

[hazy crescent]

yea

[hazy crescent]

.....sad

[mighty aspen]

god, i guess i lost my money lol

[obsidian shoal]

Naaaa, they get back to you, just gotta wait 3 weeks

[hazy crescent]

the worst part about this is the fact that flea unlocks tomorrow and people like us will not be able to play....

[mighty aspen]

[obsidian shoal]

[hazy crescent]

:Sadge:

[obsidian shoal]

Oh look, new bug for me

[mighty aspen]

Does support here can help with anything?

[obsidian shoal]

Arena says I transfered 1.5M to Tarkov, but I haven't transfered anything

[obsidian shoal]

They'll tell you that they'll pass the message, but they prolly won't

[mighty aspen]

[obsidian shoal]

Oh well, my problem fixed itself

[cedar sand]

Support is not given here, you must email them or open a ticket on the website

[mighty aspen]

Got it, did a week ago so I guess just wait

[obsidian shoal]

I've had an open ticket for almost 2 weeks, still no response

[cedar sand]

Well if you’ve not heard back by now and it’s regarding you not receiving an email, then is it not likely that your domain is blocking the emails? Have you tried whitelisting them or contact your domain provider for answers?

[obsidian shoal]

@cedar sand Why are the clothes that I bought (which are unlocked in normal Tarkov), locked and tells me to buy it again on Arena? Got any idea?

[cedar sand]

Why do you keep pepelaughing?

And what clothes?

[obsidian shoal]

Cause I like the emoji

[obsidian shoal]

Ranger green outfit, BOSS Delta, Defender WG pants and Deep Recon pants

[cedar sand]

Well looking at all your sarcastic replies to people that are looking for help why should I offer you any help? You’re just going to be sarcastic to me when I don’t have a solution for you

Because you already know the answer is contact support

[obsidian shoal]

I'm being sarcastic now, I was helping earlier

Hey, you never know, maybe you've seen it before and knew the answer

[slim spruce]

disable mip streaming

[median cipher]

can someone help me i have med station and water collector lvl and a sledgehammer rdy but the defective wall isnt showing up in hideout

[cedar sand]

You have to mop the floor multiple times

[median cipher]

yea but it isnt showing up at all

[obsidian shoal]

It takes a bit, sometimes, tried relogging into the game?

Or play a couple raids

[median cipher]

ah oke worked

[cedar sand]

[median cipher]

yea thanks it is now ther

[obsidian shoal]

Heck yeah brotha

[cedar sand]

Always check wiki first

[median cipher]

ah oke mb

[obsidian shoal]

Why did I see my name appear and dissappear

[median cipher]

nah i dont took a look at the screenshot and was yapping

[vivid briar]

Warrr is overrrrr.

[obsidian shoal]

Awe, I wanted to know but I gamin'

[thick hedge]

How to fix the code that did not fall in the email

[vivid briar]

I sent an email to [e-mail], waited about 12 hours and tried again

[cedar sand]

https://tenor.com/view/star-wars-yoda-patience-sw3-gif-21070142

[olive fable]

is the website authenticator to email broke?

[vivid briar]

It was..

[olive fable]

i have been trying to buy dlc for the last 4 hrs lol

[hazy grail]

what do i do when i get to the pocket watch mission and cant get on customs

[obsidian shoal]

You gotta wait till you can go back, nothing else to do really

[hazy grail]

soft locked by customs ):

[obsidian shoal]

Don't got any other quests on other maps?

[hazy grail]

havent gotten there yet but in the foreseeable future it looks bleak

[cedar sand]

Go customs, get watch, extract, give prapor, happy prapor, task complete

[hazy grail]

customs is fucked for a lotta people

[obsidian shoal]

People were complaining that customs had a bug that didn't let them in, not sure if it's still going

[obsidian shoal]

I guess go other maps and try to level up, and get quests / hideout items?

[hazy grail]

so its more~~ Go customs~~, Cry

[hazy grail]

guess so gonna make that grind hard asf but itll be worth it

customs was my main money making map too which sucks guess i have to finally change how i play for once

[obsidian shoal]

Hell yeah, and with hideout items needing to be FiR, this is a good time to go look for them things

[obsidian shoal]

Forced to learn and improve, the best way there is

[radiant bluff]

Not sure if this where I can ask, but my friend is having an issue installing the game and we've ran through most options from what we looked into the issue. Is there anyway someone could assist?

[obsidian shoal]

Can't install launcher or the game ?

[radiant bluff]

The game itself, he's uninstalled the launcher like 4 times now.

[obsidian shoal]

What error does it give?

[radiant bluff]

He claims there is no error that after a few secconds of it sitting on 0/0mb it causes his whole pc to to freeze and cant acces anything till he holds down power button to hard shut down.

Hes played before and had no issue with the game pertaining to the installation.

[obsidian shoal]

Damn, never heard of that one, I guess open a ticket on the web

[radiant bluff]

Nothing on any thread matches this issue

[obsidian shoal]

Gotta open a new ticket for it then

[radiant bluff]

weve even gone far as changing host file

[obsidian shoal]

Damn

[open adder]

the official tarkov lagginator has finally ran above 45 fps and got in a raid in less than 2 minutes

[hazy grail]

guess thats as far as i go

[neon burrow]

does anyone know how to put on the santa stuff for arena quests? it says i need to do christmas part 3 to unlock the hats but i need the hats to do christmas part 3

[obsidian shoal]

For what quest?

[neon burrow]

nvm i fixed it it was just weird

[obsidian shoal]

Happens

[jaunty saddle]

how to fix unity crashes

when loading into a raid

game crashes everytime i load into a raid

or its a unity crash or another type of crash its just crashing

[slim spruce]

@silver willow use #discord-mod-mail

[modest talon]

I don't know what to do about this ammo container. The raid has already ended, and I am more posting this to help others. Idk what would happen for me on this. But if others run into this bug, I think it would be nice for BSG to know so they can fix this. Here is a clip of myself and my 3 friends trying to take this ammo container in 314 marked room last night.

https://kick.com/aresmf/clips/clip_01JH4BWCCWAFEFFNSX0KAD4H6P

[hazy grail]

shot santa died ):

[gleaming sage]

Yeah, I did nearly two weeks ago and I've not received a response. Also reached out via X, Instagram, and obviously discord.

[hazy grail]

i made one too seems to be the same issue no response either

granted very recently

[paper storm]

i fixed it wasn't on bsg side

[paper storm]

what ? i found a fix im pretty sure cus it works fine for me now

[rotund depot]

I dont know what i can do i lost the access to my email and now i cant log in to my acc because of the authentification code is there a support site to write a ticket?

[hazy grail]

WHAT

HOW

[paper storm]

clear temp files and cache in launcher

[paper storm]

on loading loot ?

[hazy grail]

Where’s cache

I got temp

[hazy grail]

Let’s see

[paper storm]

letseee letseee

[jaunty saddle]

when it loads the raid

when its time to play it crashes

[paper storm]

try resseting cache and cleaning temp on launcher

[paper storm]

and ?

[hazy grail]

):

[uncut heath]

haha wow it seems to be fixed, thank you sir!!

[hazy grail]

just set it to a new folder lets see now

[paper storm]

full screen

what are your specs

[hazy grail]

intel core i5 gtx 1650 24 gigs of ram

i think the i5 is a 1140

[bright trail]

is there a fix for the constant TERRIBLE packet loss?

this shits actually unbearable and it's been going hard since wipe

[vague quartz]

why do i keep lagging out

[vague quartz]

same things happening to me too

[hazy grail]

try jesus burgers fix it may work for you

clean cache and clean your temp files

[sturdy sand]

Has anyone finally received your verification email? I've tried a VPN and still haven't received it

[mint carbon]

anyone else had like crazy amounts of unity crashes this wipe?

cant figure out a fix

[cerulean mason]

same

[mint carbon]

very very annoying

killed a 5 man rn and just died to a scav loading back in cause i got a unity crash\

[mystic knoll]

Why do i get no audio mid raid sometimes?

[amber linden]

Hello I have been using a vpn to access discord and such from my pc and I think that's why I got flagged by tarkov it says suspicious behavior CF-RAY how can I solve this I never launched tarkov with vpn connected though any help?

[neat thicket]

jUST FOUND Blue key card in West 219 and can't pick up itss bugged

Currently in raid

any help appreciated

[marble robin]

arena pmc level is different from main game? im lvl 36 in main game and 34 in arena?

[paper storm]

hmmm ram shouldn't be a problem then try running the game on lowest graphic settings and in fullscreen to check if its an error on ur side. i also cleared the cache multiple times it worked after the first time like that now customs runs normally again without crashing

[stray violet]

Does it make difference if it's not on full screen?

[vivid briar]

Hello I play PVE and everytime I go on customs as a scav - PMC by myself or with a buddy I always get kicked/timed out but every other map/location works please @ me if you know why thanks!

[lyric quiver]

Transfer few rub from eft to arena and vice versa

[quiet summit]

@craggy wing Hello, Once again reaching out - Your DMs are not open ; please open them and send me a message.

[hot sentinel]

hello guys! i have a problem. i want to sign in on my eft account to buy PVE. but i dont get this authentification mail with the code on my gmail account. is there anything wrong with eft and gmail. beacause on my 2nd account wich is linked with gmx it works.

[tender nebula]

Hey has anyone had issues for not getting credit completing tasks in arena I have completed my weekly like 6x over and I am stuck at 1 out of 3 matches please help if you have had the same issue

[minor saddle]

Anyone got the authorization code from yesterday to today? And how?

[valid imp]

Have they fixed the server connection lost issue?

[bronze oasis]

No news on auth codes?

[spice rampart]

I sent a support email on the 27.12 and they replied on the 28th, after that I replied instantly and they havent replied back... what is going on with the support? No help / replies in over 10 days wtf??

[bronze oasis]

They don't care, welcome to Tarkov support, it's almost non-existent despite the game being £250 😂

Multiple days on the auth stuff from some people on here too

[spice rampart]

yup...

[icy anvil]

server connection lost

ggwp

[spice rampart]

there is a forum post about some people being unable to even play because of 2fa problems like wtf. They literally don't care that some people cant even PLAY because of their broken emailing system?

I'd like to think that this would be a high priority since we are paying customers and possibly even dlc buyers but no 👎

[nimble latch]

another day another empty email box.

[minor saddle]

anyone used a VPN and know which proxy is best to use to get an auth email?

[sturdy sand]

I have used a vpn and still haven't received the email

[spice rampart]

Do you think thats really the problem? Not perhaps their developers making broken code which is unable to parse some addresses and or send the email to them?

[bronze oasis]

Once they have your money they stop caring, this isn't even the first time I've had this

I would love to know a solution if anyone finds one

[honest juniper]

I can't log into my account, the verification code is not received, how i can resolve this ?

[bronze oasis]

You can't I'm afraid, we're in the same boat

[spice rampart]

brother read 😂

[bronze oasis]

You just have to pray BSG pull their finger out

I get emails on every other account lol

[spice rampart]

You would think that them adding 200$ dlcs would give them a reason to fix this...

[honest juniper]

jeez...