community-support

[slim spruce]

Well you don't get the gamma I don't think.

The gamma is not in the list no

[kind geyser]

Nah it sticks with EOD gamma, but im just hoping i get the legacy supporter bonuses

[slim spruce]

Oh wait

it does say gamma

scratch that

[kind geyser]

yeah

[kind geyser]

Im just saying like the proposed benefits from the reddit post

[slim spruce]

Getting all the other stuff and 6 scav karma is worth it

especially if you have eod already

bigger pockets is nice

[kind geyser]

Yeah i already bought the stuff

[slim spruce]

pistol run with salewa or car med kit

[slim spruce]

which post?

[kind geyser]

https://www.reddit.com/r/EscapefromTarkov/comments/1chgcjr/clarification_regarding_additional_features_of/

[slim spruce]

I'm pretty sure everything under the eod bit there is already in unheard edition

You can compare it with the list in the preorder page

https://www.escapefromtarkov.com/preorder-page

This lists everything you get with unheard

It looks like everything on that post for eod is already in unheard edition

[kind geyser]

well its saying we get stuff like a unique armband and clothing, just hoping that it detects my previous purchase of EOD when they come out

[slim spruce]

Yes, eod and unheard both get the armband and clothing

[kind geyser]

baller

[limber berry]

itd make sense since theyre not really used for gaming, i did say the sound was shit but not too horid but its mostly just preference if its bothering you that much for me as long as i can hear im happy

[lilac hearth]

My boy who has eod is playing pve mode but when i launch my game i dont have access. I also have eod.

Anyone know what thats about?

[slim spruce]

It's coming out in waves, hopefully everyone gets it before 2 weeks.

[lilac hearth]

Gotcha Gotcha, appreciate the info

[olive orbit]

I tried logging in to the website, but I did not receive a verification email.
https://www.escapefromtarkov.com/support/knowledge/431
Even if I apply all the methods suggested on the page, I do not receive a verification email.

[slim spruce]

If the troubleshooter page doesn't help please contact support in an email or a ticket if you can log in.

[wanton portal]

Does anyone knows what this grey box is? Everytime I shoot it blinks white.
It started here and is also spreading into other games

[olive orbit]

I contacted the support team by email, but no response for 3 days.

[slim spruce]

nvidia brand flash detection for reflex

turn it off in overlay in ALT Z

under statistics

[wanton portal]

Thanks I will try, but somehow my Nvidia isn´t reacting and ALT Z isn´t working

Sorry to bother you again, but I´m not able to find it

Nevermind found it

[pine tinsel]

What happens if luxurious life auto fails and you are stuck?

[trim ledge]

Здравствуйте, помогите с проблемой, на картах АМД, а точнее rx6800xt существует проблема фризов при стрельбе, при этом в остальных играх (включая шутеры) подобной проблемы нет.

[slim spruce]

A solution to this is using a program called DDU to remove all nvidia items (even if you have amd card) by using the settings in the image in this post above: #community-support message

Note if you don't click everything chosen in the images it won't work.

Then reboot.

[trim ledge]

этот способ был уже опробован, проблема сохранилась. но все равно спасибо.

[slim spruce]

This means you did not choose you have Nvidia card in the ddu program. Please try it again with the exact options chosen in the images.

If you do not choose you have nvidia it removes nothing.

[trim ledge]

я вас услышал, спасибо за информацию.

[winter shuttle]

where do i look for a group?

I am a total beginner

[slim spruce]

#pvp-lfg or #beginners-assistance

[atomic apex]

why does my game look like this now?

[atomic apex]

Like the grass texture is different and I'm tanking fps now

[mortal willow]

outskirt extract isnt working plz help a scav had 60k and free wallet on them

[vernal kestrel]

how did i die, i wasn't bleeding or anything and no gunshot. it was also pve and tagila was in the raid, does he do this or something?

[grim juniper]

Morning y was wonderering is seomeone has the ruste key and can give me a hand with that quest it dose not spawn for me and i`m tierd of serching it Thx

[somber raft]

Why do i keep getting "server connection timed out?"

[safe lagoon]

These pve queue times are unheard of

[languid trout]

I have this problem again and again how can I fix it

[opal kestrel]

should i use only physical cores on amd 5 5600x 6 core

[tame ginkgo]

hello pls when gona be wipe ?

[stone furnace]

Test it on and off for yourself, with some setups it has issues, others it doesn't. You may not get max performance, especially on maps like Streets, with it turned on

[clever osprey]

Hi, I bought the Unheard Edition, is it reasonable to have to wait 10 minutes matching when playing PvE? Earlier this morning there was a 1 hour window where I connected to a server in less than a minute.

[vivid briar]

Try restarting ur game sometimes it helps

Any1 got an idea how the pve insurance works

[lethal estuary]

I try to change server like 5 times and i found one that work

[slim matrix]

am i bugged? everything done but the last bit somehow

[cedar sand]

You must obtain the secure folder from the train car on Customs and hand it in.

[slim matrix]

ah right, thought i did that already, guess must be mixing it up with another quest

[balmy swan]

Тут могут помочь сменить почту на аккаунте?
Два года аккаунт блин висит. Поддержка молчит. Официальная почта тоже молчит. Что делать?

[cold hedge]

i hate this fucking game
i dont get it
like
when every person i run into carries lvl 6 tier armour and fucking sig spears what the fuck am i meant to do with my lvl 3 armour and sks
its bullshit
like
literally
what the fuck am i meant to

i am literally lvl 8 but everyone i meet is lvl 60+

what am i fucking meant to do

"sneak past them" are you fucking kidding me

[cedar sand]

There are many options, you can go for high flesh damage rounds and go for legs, even 7.62 PS in an SKS can penetrate all soft armour in the game and you can kill people with headshots, grenades also don't care what armour someone is wearing

[cold hedge]

tired of this shit

[cold hedge]

but you dont see the issue

they take me out in like 2 fucking shot

and they have about 50 grenades in their 500k rig

while ive got a bank robber and a flash

[cedar sand]

Look man, I get it's frustrating when you die but this channel is for support with like game bugs and crashes and stuff

You will learn the game in time, you can kill anyone with literally anything, you just have to get more time in the game and understand the mechanics at play (they are complicated)

[cold hedge]

okay well on that topic when is battlestate gonna make this game actually playable

sound - fucked
cheaters - fucked
performance - fucked

dont even get me started on the new edition, battlestate are taking the piss and you fuckers are still bending backwards and taking it

[dim mica]

which one

[lethal estuary]

and it worked

[dim mica]

oh lawd

that’s cool imma try that later i might just have shitty ping

[lethal estuary]

Where are you from?

[dim mica]

US

[lethal estuary]

Oh yes you gonna have a lot of ping

[dim mica]

it’ll be alright

[west shadow]

Hello, can someone confirm if i can kill zyrachi with mk.18 lapua with ap ammo?? (1 bullet in the head)

[cedar sand]

You would be better off using TAC-X, Lapua AP will not one shot him in the head.

[west shadow]

ok ty

[sour moth]

Alright someone explain what's happening

• We've reinstalled
• Cleared Cache.
• We've also cleared temp folders

Nothing works.. Any idea what's going on to my man prapor?

[alpine heath]

If I duo with a mate and I kill Zarachy, can he go loot it? will his encoded item get affected because I killed it?

[cedar sand]

Your question contradicts itself

But all party members must have an encoded DSPT, otherwise all members will be blocked from accessing the island

[alpine heath]

I meant encoded sorry

we both have the items, I won't be takiang mine, because I will be killing

[cedar sand]

He will not be encoded, he will be blocked from the moment you enter the raid

Yours will still be decoded, even if it is in your stash

[alpine heath]

so having it encoded and with me or on my stash won't matter at all, if I go and kill the boss

[cedar sand]

Correct

You will be decoded regardless of if you have it equipped or not

And your friend won't be able to access the island as his transmitter will be blocked, not encoded

[alpine heath]

so then, how do I get the flash drive again to encode it? same as before? same quest?

[cedar sand]

You must complete this quest line: https://escapefromtarkov.fandom.com/wiki/Make_Amends_-_Buyout

[west shadow]

Ok, i 1 tapped with tac-x and completed the achievement, ty so much

[cedar sand]

🤝

[pine tinsel]

Is this a new perk system?

auto fail with no way to progress

[alpine heath]

Thanks a lot!

[cedar sand]

Ground Zero tasks automatically fail once you reach level 21.

They are for beginners that are new to the game.

Although they probably shouldn't now that we have the experienced queue for the location, probably just an oversight for now.

[pine tinsel]

I get that but this means i have to reset account again to progress

[cedar sand]

No it doesn't, not at all.

You should be given the next tasks in the quest chain, as everyone else that did this was.

[pine tinsel]

required for kappa though

[cedar sand]

Try restarting your game or enter matching for a raid and click 'BACK'

[pine tinsel]

ok ill give it a go

[sour moth]

Any advice for better fps on Streets or well.. any map really?

[pine tinsel]

project lasso helped me

[viscid hedge]

how do you find marked keys?

[pine tinsel]

multiple youtube videos out there. 32gb of ram as well

[cedar sand]

Search for this information on the EFT Wiki

[cedar sand]

What are your system specs?

[sour moth]

i7 7700k RTX2070 32gb ram, 2400mhz, It's not the best.

But then you have my friend with i9 13900k RTX 4070 and his pc also takes a fat shit on streets.

Our fps is almost the same.

[sour moth]

I'll definetly have a look into project lasso, it seems to have good recommendations all over Tarkov, since well tarkov is a pos program.

[pine tinsel]

I run i7 7700k 1080ti, yeah project lasso will help a lot. I think rawrgwar or whatever his name is has a good video. A streamer guy

[cedar sand]

Process Lasso

I'd recommend looking up a guide yes, but it's not a certain way of increasing performance, it only really helps AMD systems where the only use physical cores setting does nothing to SMT

I would recommend not using High texture quality for a start if you are already

Your RAM is also on the slower side which could be causing alot of the sluggishness you're talking about

[sour moth]

idk I don't get why about a patch ago I ran the game fine now the game runs like trash.

[dim mica]

ngl it didnt work for me

[lethal estuary]

try other server maybe

[heavy kettle]

anyway to fix this? been waiting for round 2 hours

[pine tinsel]

try pause then start again

[real herald]

Is there any Way of resetting the Game Profile for the PvE Mode incase someone choose wrong faction or just wanting to begin from the start?

[cedar sand]

Not yet, will be added

[real herald]

Alrighty thx ^^

[inland bison]

anyone knows why i have very long matching times in pve mode when i play solo? some maps take ages, others are really fast. Is there any fix?

[vivid briar]

wait the update

[pastel mirage]

because it still requires servers, so doesn't matter if you are solo you have to wait for a server to open

[woven vine]

Hmmm

I can't seem to queue into woods

[inland bison]

so i got matching times of over 6 minutes every raids I play PVE? sounds fun :)

[pastel mirage]

doesn't sound too bad

[wanton cliff]

lmfaooo clueless as always

[left ferry]

did know someone why i can not more open game its tell me that there is no game whit eft parameter name games

[clever osprey]

There seems to be a bug on PvE-mode: All Traders are missing their icons, only a question mark is shown?

[edgy crater]

Sure do love watching Tagilla Clip through a door a one tap me....

Nice QA BSG.....

This game is in such a garbage state. You'd think stuff like clipping through doors and one tapping players instantly would be something they'd have addressed by now.
Nope instead BSG puts trash out and ask for more money.

[spiral inlet]

i just had someone leave call w my gear @slim spruce idk who to ping but i got a clip and a name

[smoky berry]

#discord-mod-mail

oh

[left ferry]

did know someone why i can not more open game its tell me that there is no game whit eft parameter name games

[spiral inlet]

dont want anything except a ban i have proof of him leaving with my shit

[slim spruce]

If there's no teamkill we don't moderate loot problems

[spiral inlet]

thats wild

@dawn talon you a clown bro 😂

ion even care about the loot thats just straight sad

level 44 and does that for a 300k gun and a stack of 995

[smoky berry]

Happened to me when i force closed game through task manager. Only helped to restart pc or wait like 10mins

[spiral inlet]

literally insane lmao

[acoustic thorn]

I am a owner of the EOD and I still dont have access to the pve mode, anyone knows about the curret waves or if the waves began?

[merry sparrow]

is there a way to see what the reason was an account got banned for? nobody is replying to emails

[boreal escarp]

help plz

[dusky lance]

According to a post they started thursday but if it's similar to arena it might take a week-ish

[rose quartz]

Anyone else see the increase in difficulty with the PVE AI? Super Aimbot from a mile away??

[glad zephyr]

Yes, PMC's are just re-skinned raiders.

[rose quartz]

The question is Increase in Difficulty as in yesterday they were kinda dumb today they are Cracked AF. I am trying to determin if there was a silent update

[glad zephyr]

Ah, no idea. They've always been cracked for me lol. Died to 7 rounds of luger CCI to the elbow, when I was hiding behind a pillar.

[rose quartz]

im getting 1 tapped like crazy from far AF away

BCP FMJ thoax 1 tap

[elder iris]

pve zone killing scavs doesn't provides fence karma?

[rose quartz]

PVE Killing PMC on scav run gets no increase in scav karma

[glass pine]

I keep getting diconected from the servers or disconected and not being able to reload, gotta love the servers rn

[candid pelican]

how do i give the mp-155

[cedar sand]

You click the turn in button next to the 0/7, it won't show unless you have one to turn in

[candid pelican]

i have 2 to ruen in

turn*

[cedar sand]

Are they found in raid?

[candid pelican]

and they meet requirements and are found in raid

[cedar sand]

This is a support section for game bugs and stuff

[proper laurel]

Sorry, was for off topic

[cedar sand]

🤝

[cedar sand]

They must have killed scavs while you are in the raid, you gain reputation based on how many.

[hazy kestrel]

yo me and my team mate died 2 times in a row in customs to an rdg-5 handgranade thrown by nobody, happening to anyone else?
https://medal.tv/games/escape-from-tarkov/clips/2bdY5Aw4I0BPmh/d1337Y3kqucQ?invite=cr-MSx2c2ssMTU3ODA1MjA2LA

https://medal.tv/games/escape-from-tarkov/clips/2bdpgHdiPcVkL_/d1337aaRhmF9?invite=cr-MSxNZUgsMTU3ODA1MjA2LA

[rose quartz]

Does anyone else feel like you stand still for a long time after being in a gunfight and you turn to run and you dont go anywhere is this innertia?

[blissful meadow]

Hey i just downlaoded the game, and after starting it, its loading and loading , even restared pc but its loading the first Loadscreen infinitely, anyone got a fix for that?
even swapped Server, but nothing is happening, waited for like 10mins

[edgy crater]

Its absolutely absurd that BSG can't maintain stable servers and I Lose full kits to THEIR FAILURES.
At this rate you'll be lucky to get your game to release with positive reviews and support.

[wraith hedge]

Hey does someone know why I can't give my AKS for Gunsmith 2?

[wanton wagon]

ammo in chamber, need 60 round mag and I believe you need TBL laser

[viscid hedge]

take the cp44 off

sorry 6p44

and put a 60 round mag on there

[wraith hedge]

I frogot to instal the mag and with i I didn't had enough ergonomics my bad

Thanks

[blissful meadow]

Why is battleeye finding my "yolomouse" programm as cheat? wtf?

[wanton wagon]

Do any devs hang about in here? Issue in game, but because I have no screenshot to show the issue, I can not report the bug?

[edgy crater]

4 kits lost due to BSGs incompetence.

[wanton wagon]

give over, kits come and go

[edgy crater]

BSG needs to fix their game.

Its is such a garbage state. How can they even begin to ask for pepople to purchase stuff from them when they can't even keep players in the game because their servers are trash.

[wanton wagon]

only thing I can suggest, that might help - git gud or don`t play?

[proper shore]

how many times are u gonna say that

[edgy crater]

Literally has nothing to do with skill.

[edgy crater]

When is BSG going to fix their game?

[wanton wagon]

just because you asked so kindly, they will crack on right now. They will stop hanging out with their families, will not celebrate Easter(cuz its Easter in Russia, if I remember right) and go to work to fix it for you @edgy crater

[proper shore]

they will wait for u to stop playing first

[barren sedge]

@wanton wagon well server stability has only been an issue for a few years so they really haven’t had time to work on that, right?

[edgy crater]

Clearly you are an absolute Dolt.

[wanton wagon]

get used to it? Dunno

[wanton wagon]

whatever that is

[barren sedge]

“Hey we are having issues drawing in new players…. What if we launch Arena to draw in a new crowd”
“What if it doesn’t work?”
“Well we could always be super fucking toxic instead. That should draw a bunch of people in.”

[edgy crater]

My point exactly.

[wanton wagon]

you complaining in community support is not going to achieve anything @edgy crater

[barren sedge]

I’ll translate:

“GG”

• @edgy crater

[smoky berry]

Why are you still here?

[barren sedge]

The irony in this is great

[edgy crater]

If I am unhappy, as a player of the game (one of the community), where else should I complain?
Their servers are borked, and they need to provide support and fix the servers so that the product I purchased from the is playable.

[proper shore]

go in #eft-chat like everyone else

[edgy crater]

This is literally the place to voice it.

[proper shore]

this is a place for people to get help relating to issues about the game from the community

the community cant fix BSGs servers and other shit

bsg devs arent gonna come in here and see what u are saying

[keen lance]

Anyone here got unheard edition?

It says on the website you get 10x72 slots but I only have 10x68 in game

[zinc isle]

Does anyone have good post fx that will help an almost blind E4 spot targets?
Also im new so i got pve tark to learn

been playing on and off for a few years and i barely play

@fast tiger do you know where i can find good post fx?

[fast tiger]

I dont. My game is very gray.
Check YouTube maybe?

[zinc isle]

copy

[fast tiger]

https://m.youtube.com/watch?v=EseRGoUk08M&t=14s&pp=ygUNVGFya292IHBvdCBmeA%3D%3D

[split sable]

help

help!

please

[crimson basalt]

no

[faint zodiac]

brother if youre running on an external ssd make sure it is plugged in

[vestal void]

Install different direction

[faint zodiac]

if not verify game files, then reinstall if all else fails.

[split sable]

i did

[faint zodiac]

i see youre trying to install the game. just delete the BSG folder entirely, and it will remake the folder whe you launch and try to install again

[split sable]

could we get in a call and ill show u what its doing\

[vestal void]

Write uac in search

And take it below

[split sable]

wym

[vestal void]

Do what i say

[split sable]

what search?

[vestal void]

Windows search

[vestal void]

Never notify

[split sable]

still giving error

might just factory reset tbh

[vestal void]

No

Are u sure on admin account?

[split sable]

yes

Its my pc

[vestal void]

Did u locked ssd?

[split sable]

nope

and how do i even do that

how do i check

[vestal void]

Write bitlocker

Right click on C

[vestal void]

Properties

[vestal void]

Tools

[vestal void]

Show Security

[vestal void]

Wait for sec

will fix this

[split sable]

can we get in a call?

[rough aurora]

wtf bts says that i dont have the game anymore??? is this a bug right?

[vestal void]

can you just run bsg in admin priv?

launcher setup i mean

[split sable]

I got it fuck yea

[vestal void]

that solved?

[split sable]

no

edit permissons in ssd

[vestal void]

yeah that makes sense

[rough aurora]

if someone knows how to solve this, please let me know!

[split sable]

Check your account: Make sure you are logged in with the correct account in the Battlestate Launcher. If you have multiple accounts, ensure you are using the correct one.

Verify your purchase: Check your Transaction History to see if the game is listed as Complete. If you purchased the game from a third-party retailer, contact them for assistance. If you received the game as a gift, contact the person who gifted it to you.

Check for errors: Run a disk check using CheckDisk to identify and repair any errors on your system disk and game disk. Additionally, use the command line command sfc /scannow to check for corrupted OS files and install any available Windows updates.

Relogin and try again: After making any necessary changes, relaunch the Battlestate Launcher and try to access the game again.

thats what I found with a quick google search..hope it helps

[rough aurora]

yea, I tried but unfortunately it didn't solve my problem

[lament wharf]

can anyone help me i hit dowload and it just does not start downloading.

[glass pine]

connection errors need to be fixed, every day on pve it does this to me

[slim spruce]

If you don't own the game there's 3 possible causes: 1. You don't own it on that account (wrong one), 2. Your payment was refunded or you refunded it unknowingly. 3. Your code you used as a gift was rejected as faudulently purchased.

[rough aurora]

I bought the game through eneba, and I'm sure it's not the first or second option.

so... eneba scammed me lol

[rough aurora]

thanks, im going to wait for the battlestate response on my support ticket...

[slim spruce]

Unfortunately since codes from third parties are not officially sold, there may be no support for this problem since the main cause of this would be the original purchaser of the code charging back or being fraud.

[rough aurora]

so my hope is to try to resolve it directly with eneba, but first I have to at least receive confirmation from battlestate that my key was purchased fraudulently

[slim spruce]

I am not sure they will plainly tell you that, but they may tell you it was removed.

[rough aurora]

ok, thanks

[cloud atlas]

yo theres a dude i think called killas dad that tkd me and left

[fathom valve]

does anyone know how frequend the pve waves are and how long it will take untill everyone has it?

i have eod since 2017 and still dont have accsess

[slim spruce]

Nikita said a max of 2 weeks for all waves on stream.

[fathom valve]

glad we can trust his word

[formal dove]

This was 10 minutes ago

this is now

What do I do?

[slim spruce]

Keep waiting. Otherwise if it's been 20 minutes try disabling windows defender and other antiviruses.

[formal dove]

Alright, be back in 20-25 minutes

[stoic kite]

Im trying to play the new arena game mode and i get a loading error everytime i try and play and now im banned for 11 hrs

[stable wyvern]

??? ???
ever since the last hotfix the only maps i can play are Labs and factory.
unplayable frames on shoreline and streets makes my PC blue screen or simply crashes the game, up until this happening i was a streets/shoreline main and now i can only play smaller maps.
anyone else have any experience dealing with this? ive tried 6 different "fixes" from forums. lowered game settings to minimal, updates drivers, clear cache, integrity check, cpu and gpu usage seem fine. sos im lost.

[dim mica]

does anyone know whats up with the whole "connection server lost" i havent been able to any raids this last week almost

[edgy hearth]

as someone whos here and there when it comes to playing tarkov what advice is there to get better at the game, i love the game but the movtivation to play it on my own is really lacking but i wanna play it more what can i do to feel more confident or just have more motivation to play it oh and i need help stop being so terrified of the game (heavily to do with audio not knowing where people are that and locating people who are shooting me got a shit uh idea on where i think people are)

[hot mountain]

built a new pc, trying to get the launcher installed but I am stuck on the verifying connection whenever trying to login.

[white fern]

How do I reset my PvE Profile?

without resetting my PVP profile

[slim spruce]

This is not possible yet, but soon.

[white cosmos]

Curious, is there a way to Co-op extract in PvE mode as Scav/PMC?

That's a lot of easy scav rep that me & my friend can't get yet.

[azure anvil]

eta 4-6 weeka 👍

[thorn onyx]

when does the lawsuit start

[coral quiver]

so when does the stuff that they said in reddit start?

[frosty skiff]

does anyone know any fixes for constant Unity Error crashes?

[viscid socket]

Hi all, my flea market slots keep switching between 3 and 4 over the last several days. Is there any thyme or reason as to why this happens?

[cold mist]

It started 4 days ago, they said that in 2 weeks all EOD’s will receive PVE.

[clever osprey]

Have anyone been able to fix the bug in PvE mode where the Traders icons are replaced with question marks?

[safe lagoon]

when do i recieve my 50 gamer tokens from bsg

[oak skiff]

When will you give me my $50 coupon and left Behind cdk?

[dusty dagger]

So i build the weapon stand for the first time, is there anything special needed to enter it and put guns in it?

Ok, thanks

[stable fiber]

Just wondering if anyone knows when or how to claim the $50 voucher for bell ends like me who upgraded at full price?

ty

[grand wigeon]

Should i enable MIP streaming with an SSD? also with 32gb of ram should i disable automatic ram cleaner?

[worldly carbon]

i bought the game some time ago and made an account but now i got a new PC and im unable to log in to my account with my new pc

i have the receipt everything but support doesnt reply to my mail

[weak dragon]

Alright Tarkovians, someone explain why my game has been acting up please.. I get checkered pink and purple boxes on maps, and now this

[oak skiff]

Thank you

[weak dragon]

If it was PC (GPU) related, it would be on my end, not captured on a screenshot. Especially not on the main menu of a game

[worldly carbon]

where can i talk to the customer support?

how long does it take until they reply? most of the time bcs ive tried but havent had any replys

[hoary abyss]

how do i fix this problem?
I have it in both PVP / PVE, and yes i have uninstalled and reinstalled the game deleted any leftover files ect and updated all of my drivers but still i have this problem.

[slow burrow]

Every time I play with my main charater I get a server connection lost issue and cannot play as my main character. This never happens as scav. How do I fix this?

[hoary abyss]

No i have not.

[steady cosmos]

clear cache, those are stored there i believe

[knotty temple]

Play something else. best advice i could give anyone based on my current experience with the game 😂

[clever osprey]

How do you do that?

[slow burrow]

game settings in launcher

[acoustic thorn]

thanks

[civic atlas]

Anyone experiencing slow download speeds at the moment? First time I've had this problem.

[clever osprey]

Thanks! It worked.

[edgy hearth]

i think it would be funny for a april fools update that if you shoot someone in the limbs with say a shotgun or a high caliber sniper you can actually blow off peoples limbs

[sour moth]

That didn't work for my buddy.

[junior knoll]

i keep getting this error no matter what i try, what does it mean

[hoary abyss]

I have tried doing that but still the same for me, and i did reinstall the game again today and still the same issue. but thx anyways

[sour moth]

Could be a recent new bug, is your OS Windows 11?

[ripe torrent]

Всем привет в английском не силен как связать с администрацией,подскажите пожалуйста

[hoary abyss]

might be i am using windows 11

[unborn fulcrum]

Hi, I bought the unheard edition but I didn't received arena, is it normal ?

[round grotto]

Arena is not included in the unheard

[wanton wagon]

FYI if anyone is struggling to get Dorm 114 in PVE here is what BSG has said

[cedar sand]

Actually yeah that is weird because the price wasn't reduced for purchases was it? Only Edge of Darkness upgrades

I mean, from how it is worded here though, that would imply all current Unheard Edition owners should be getting access to Arena in future then

As they have purchased it at the full price

[vagrant anchor]

any way we can suggest the arena unranked mode get a shorter soft ban? i get disconnected try to rejoin and get a 24hr ban? what?

[vivid briar]

anyone know how to fix this? i just tried reinstalling tarkov and its stuck

[sweet sable]

verified, cleared cache, nothing

[slim spruce]

wait 10 minutes with it trying, first

[grand wigeon]

is mip streaming still bugged? if not what settings are good to have it on

[upper socket]

any fix for long matching in pve?

[sweet sable]

?

[lilac cradle]

Half a mil gearset with a dude charging at me close range cluelessly with M855a1
Games definitely rigged

[elder pendant]

Train doesn't leave on time for Lighthouse map in PvE mode because of reduced raid times.

[wanton wagon]

back out and do it again

[fervent wharf]

Hi !

Sometimes i have a lot of lags when me or someone else shoot and sometimes no lags is there a known issue?

[meager oak]

yoo anyone know how to fix my game its super buggy and keep frezzing

[junior knoll]

been getting this error for a whole day, tried everything

[fervent wharf]

unstall and install

[junior knoll]

i tried yesterday but ill see if it works, thank you

[meager oak]

yoo anyone know how to fix my game its super buggy and keep frezzing

[vivid briar]

dont upgrade from eod to unheard they wont upgrade your stash size or respond to your support tickets

[rain niche]

anyone know how to fix these errors/exceptions? I dont get what it is but it seems to be every raid the logs going crazy

[limber geyser]

Does anyone have the same problem when I bought EFT, I played it normally, I came back after two days and now I see that I have to buy it again

[rancid girder]

yo im trying to see if i can run the game before i can buy it

[sour fulcrum]

Ive just purchased steel series arctic nova pros but the ambient noise is unreal. Any tips plz guys is sooo helpful. Ive come from hyper x cloud 2s and had next to no ambient noise and now its making me deaf. Any ideas. Ive tries sonar settings from glorious E and others but its still so loud.

[slim spruce]

What site did you buy the game from?

[limber geyser]

g2g

[slim spruce]

There are no trials for the game. What are your specs?

[slim spruce]

Unfortunately this means the code was found to be bought by fraud and removed from your account. There is not much we can do for this problem unfortunately.

[rancid girder]

16 gigs ram, geforce gtx 870 m, intel core i7

[slim spruce]

mobile 870?

[rancid girder]

i think

im on a laptop

[slim spruce]

I would not place any bets on the game working on that laptop. Sorry.

[rancid girder]

all good. thx bro

[tranquil star]

I recently bought Unheard after unlocking PvE through EOD.

But I haven't been sent my unheard items to my PvE account. I even tried reseting my profile, but that doesn't reset PvE.

[cedar sand]

You cannot reset your pve profile yet, that will come later

You should open a support ticket

We are just players like you, we cannot help with this issue

[tranquil star]

Okay thank you.

I'll list in the support ticket that I think EOD players of PvE won't have their profiles updated with their unheard gear. Such as double pockets.

Thank you.

[slim spruce]

Support can give those things to you when you contact them.

[tranquil star]

Sweet, I'm really enjoying PvE.

Thank you @cedar sand and @slim spruce

[mortal saddle]

Can anyone help with when or how we will receive this coupon? "A $50 coupon for Escape from Tarkov purchases (editions, expansions) for those who have upgraded from Edge of Darkness to The Unheard Edition with the old price; " - ty

[slim spruce]

It should be coming soon. I believe it might be an email.

[mortal saddle]

Cool thank you

[sour portal]

anyone knows a fix for this? cleared cache, checked game integrity, nothing (on pve, not sure if it happens on pvp aswell)

[woeful gyro]

How do you get PvE through the EOD edition? I know its in waves but does it just get unlocked or is there an email or something I have to activate?

[sterile quiver]

Where can I find the 50$ coupon that was sent out to the people who bought The Unheard Edition for full price?
And can I use it to upgrade my friend's account?

[slim spruce]

I believe it's an option on the map selection screen.

At the bottom right on one of those screens.

[woeful gyro]

yeah it says its locked. just curious whether i have to do something to unlock it

[slim spruce]

No it will be soon for EOD users.

Some have it now.

[woeful gyro]

Ok thanks

[tranquil star]

It unlocked for me without any warning, I did get EOD in Novemember 2018, so it may be based on that.

[fallow bone]

is there any way to buy eft and bypass xsolla?

cause i have blocked xsolla from my email

[slim spruce]

No. The only way to buy the game is with xsolla.

The only unofficial way is to buy prepaid gift keys but those have issues and I had 2 people get their games revoked today due to scammers with the keys.

[fallow bone]

i already have eft eod , and i wanted just to upgrade it. So , i told a friend of mine to get it for me as a gift but he had to pay the full price 250

[proud birch]

i accidentally binded lmb to inv now i cant unbind does anyone know how to fix?

[slim spruce]

You can't gift upgrades unless you pay the full price. Gifting you the money for the upgrade for $50 would be better.

You must upgrade yourself, you can't gift those without full price.

[fallow bone]

the problem is that i cant get it myself

[slim spruce]

If xsolla has blocked you there's not much we can do since they are the final authority on payments.

[fallow bone]

yah i know im just trying to find another way , what if i try to change my eft email ?

[slim spruce]

That is hard to do with tarkov support.

[fallow bone]

im doomed then

[vestal ledge]

anyone know why im getting server connection lost while loading into reserve only? right after loading loot pools, and only sometimes its like 50/50 today

[tropic ember]

I just bought unheard after receiving the PvE in EOD, I received my items in PvP but not PvE, any fix to this issue?

[slim spruce]

Please contact support on the website in a ticket and they'll send it to you.

[tropic ember]

how long will that take?

[slim spruce]

Not very long

[tropic ember]

ok.

[slim spruce]

What are you missing exactly?

[vivid briar]

can anyone tell me how to fix crashes?

[slim spruce]

see here for things to try https://www.escapefromtarkov.com/support/knowledge/441

[tropic ember]

literally the entire unheard upgrade gear n skills

[slim spruce]

Ok thanks. They'll get back to you with it soon.

[faint pumice]

apologies if this has been asked a lot, but does anyone know when/how Battlestate is giving the $50 credit for people who bought Unheard Edition at $100?

[slim spruce]

Not yet. It might be a promo code but I have no statement yet.

[faint pumice]

you're awesome, thank you for the prompt reply. Maybe I'll shoot them a support ticket and ask there as well.

[slim spruce]

We'll all know soon. Just lots of things to do.

[vivid briar]

bro i still crash i reinstalled launcher + game and did all the things

fromTHE GAME IS CRASHING WITH A UNITY ERROR CODE

[slim spruce]

reinstall the gpu driver in the custom option with "clean installation" checked

well that does several things

clears shader cache and clears settings

[vivid briar]

why don t u play on 16:9 tarkov for me at least has lower fps on 4:3

[tropic grotto]

still getting server connection lost

[vivid briar]

change that maybe that s it

or idk

did u res windows ?

bcs that s very low fps i get constant 60-70 on 1060

with the same settings

on streets i have 40

constant 40-45

my sets are the same lol

reset windows reinstall drivers

[junior knoll]

not sure if ya care bud, but it worked, and thank you for helping

[fervent wharf]

Happy that helped

[arctic vessel]

bros, WHY im getting on a searching match on PVE MODE ???

i literally cant play the game

[cedar sand]

Because you are searching for an available server for you to play on, the games are not locally hosted, people have said they have long matching times but if they just restart their game their queue times are almost instant upon a restart

[arctic vessel]

oh i unterstand now, but for me the restart doesnt work, i rly need to wait 6 minutes

ty bsg

[formal dove]

I am having the same issue as the people above, but I am just stuck on the "repairing the game: 0%" screen. I have unistalled and reinstalled multiple times and cleared out my drive. Nothing seems to be working, and I am at the point of wanting to give up.

[cedar sand]

Run the launcher as administrator and change the temp directory in your launcher settings to be a different drive, see if it will let you install the game then

E.g:

[formal dove]

This is what it is telling me

[cedar sand]

You are trying to set the temp directory as the game install path

Make it a different folder not in the EscapefromTarkov folder

And completely uninstall the game and try to install it fresh

[formal dove]

I'll do that...

And those are two different folders, one has spaces, the other doesn't.

I should change the name

[cedar sand]

that's probably why

This issue, the fix for it is simply run the launcher as admin and install the game to a different drive

If it won't let you repair it

You can probably just move it back over once files are installed and validated

If that doesn't work I think there is a pinned message with a manual install mirror

[formal dove]

Okay, it hasn't had a complaint yet. I got the names a little backwards, but I will fix that later.

I'll get back to you when it is done doing its thing.

[cedar sand]

🤞

[hybrid pelican]

server connection issues anyone else?

[raven tartan]

i am having issues here

im not able too get into a raid scav or pmc

[hybrid pelican]

me either

[long plinth]

Yeah issues on NA East, not getting beyond matching

[raven tartan]

change servers work?

[raven tartan]

pvp or pve?

[long plinth]

PVE

[hybrid pelican]

pvp also

[raven tartan]

mine was doing it on both

same

im gonna try and change servers and see if that help because i dont know what else to try

[long plinth]

Tried EU and NA, won't load

[raven tartan]

yea pvp and pve isnt working for me

on any server

im not even able too get into a raid so your better off then me right now

[white cosmos]

so I died in the PVE mode, just randomly, it said I killed myself? I think? It was from an F1 grenade, but I never threw a grenade. Is this a glitch? It completely zero'd my HP & said it was done by an F-1 which is impossible because I didn't have one.

[cedar sand]

This sometimes happens after you kill an ai that cooked a grenade, they are often silent too because the game thinks the entity is dead so it plays no audio

[raven tartan]

unplayable whole game right now

[long plinth]

yeah same

but I can move stash, so it's not toally dead

[white cosmos]

Well I was fighting raiders in the bunker on reserve so that would make sense

[pallid pier]

I currently have a friend that i play with all the time how ever recently if we que up his ping goes to 300 in our local server (Australia) but if he ques up with other people his ping is fine we have done the following

Check integrity
Cleared cached

Tried this on another server (china) and we where fine so it only happens when we are grouped together and use our local server.

If i que with anyone else we are all fine it is legitimately just when he is in que with me in Australian server selected.

[white cosmos]

in the PvE mode I had 5 PMCS & Raiders spawn down there, I killed them all, turned the power on for D-2, 3 more raiders spawned, won that fight & a lone scav game running in from behind, first shot hit me in the throat, gutted, all that juicy loot only to get Tarkov'd XD

[rocky wagon]

can someone help me get this game reinstalled?

[slim spruce]

choose C:\battlestate games\EFT

[rocky wagon]

mkay

[slim spruce]

You need to make that folder

[rocky wagon]

oh ok

like this?

[slim spruce]

no undo that

[rocky wagon]

ok

[slim spruce]

double click in battlestate games folder and right click > new > new folder and name it eft

then use the launcher again to choose that folder eft in battlestate games folder

[rocky wagon]

so like this right?

[slim spruce]

No, go up one

C:\battlestate games\EFT

[rocky wagon]

wdym go up one?

[obsidian geyser]

is there a fix to not being able to load into pve example i’m stuck matching forever

[slim spruce]

go to the battletstate games folder and make a folder called eft

you made it in c:\battlestate games\bsglauncher\eft

C:\battlestate games\EFT make it there

[rocky wagon]

When i look for that file it doesnt exist.

[slim spruce]

You need to make it

[rocky wagon]

oka

I'm sorry, I kinda suck with software, can you guide me how to do that?

[slim spruce]

open explorer, click on My PC, then local disk C, battlestate games, right click the white and new > make new folder

name that folder eft

[rocky wagon]

the white?

[cedar sand]

The black in your case dark mode enjoyer

[rocky wagon]

so that?

[slim spruce]

yeah and choose that folder in the launcher to install to

[slim spruce]

Is your windows modified to have things removed from it like windows defender?

[rocky wagon]

i dont think so

let me look

[slim spruce]

What is different about your setup?

[rocky wagon]

i dont know.

uhm

[slim spruce]

Run all windows updates

[rocky wagon]

ill do that

[slim spruce]

reinstall the launcher

use the newest exe from the website

[rocky wagon]

ok

alright

i can download the game now

[slim spruce]

Ok

[rocky wagon]

uh

its stuck

[slim spruce]

wait 10 minutes with it trying

it usually takes a short while to get things ready

[rocky wagon]

its been like 18 minutes

[slim spruce]

Disable windows defender

[rocky wagon]

mkay

done now wat

[slim spruce]

see if the download starts

[rocky wagon]

computer crashed.

[gloomy ocean]

How do they decide who gets PVE

[cedar sand]

This is unknown, they are rolling out access to Edge of Darkness users in waves and they plan to have everyone given access within the next 1-2 weeks

[slim spruce]

[sour portal]

anyone knows a fix for this? it does happen in pvp aswell

[slim spruce]

Try another regions' servers

[sour portal]

did not fix it

[slim spruce]

there's not much else to try besides clearing cache, manually erasing icons which clearing cache does, and reinstalling

[sour portal]

guess ill try the third option then lol

[gloomy ocean]

Did they make pve co-op with friends?

[slate patio]

Is it just me, or is queuing pve factory bugged?

[sour portal]

Yes fur unheard edition users and eod useres are currently getting it

And all others editions should be able to buy it soontm

[sour portal]

U mean cause of long loading times? Happens to me on every map... Just back out and go in again

[azure anvil]

yes

[slate patio]

Since 4 p.m. today, I have never been able to join a factory raid. I noticed that when you go to select a time, it's frozen, but every other map is fine. I've restarted the game multiple times, but the factory time is still stuck. Every time I try to load Factory Its the infinite matching loading screen. Weird bug haha

[cedar sand]

Factory timer is always like that

[shadow echo]

Does anyone know how to fix not having a cursor when i press esc

[slate patio]

really? maybe I never noticed until now

[shadow echo]

i ligit cant get out when i press esc

[cedar sand]

Yeah it’s not a bug, the timers are static for factory

[tepid hatch]

Do anyone have Infos about the wrong stash size in unheard Edition? I have 68 (from EOD) instead of 72.

[sour portal]

okay, reinstalling did not work

someone on reddit said this , actually no idea what this does

[hard creek]

Yo guys is it possible to run Tarkov on Intel Core i5 11400H?

[digital lintel]

my account got stolen and no longer have accsess to mail where can i get help

[sour portal]

good luck

[toxic falcon]

Really no way besides emailing them about it

[gritty arch]

i lsot my game

i buyed it

[limber geyser]

Me to but i bought it from g2g

So Rip

[gritty arch]

i to

from eneba

[toxic falcon]

Keys dont work, you got scammed.

[gritty arch]

i was playing the game

for a month strainght

[limber geyser]

Yeah the game know u buy it from somewhere and delete it

[toxic falcon]

as far as i've ever known buying eft from a 3rd party key website doesnt work.

[limber geyser]

I buy the acc and got deleted the game

[toxic falcon]

Dont ever buy eft from anywhere that isnt efts website, could've been a trial key.

[limber geyser]

Alr

[sour portal]

big f

[gritty arch]

i gona get refund on my site

[sour portal]

good luck, most keysites dont do refunds

[gritty arch]

we have

[formal dove]

It seemed to have worked, I'll hop on to play it after school today. Thanks again.

[frosty skiff]

Could someone assist me in fixing the constant Unity Errors? I’ve tried a bunch of stuff and nothing has worked so far.

I’ve sent support requests and no response from BSG, and it’s happened every time i play the game. Feels like i’ve just hit a wall

[toxic falcon]

Whats the error?

[frosty skiff]

Ugh i wish i had a picture of the exact unity error

lemme find it rq

this exactly

taken from subreddit but it’s that exact error

[toxic falcon]

You'd have to find your games logs, because that is just a unity crash.

There should be a logs folder in your tarkov directory

[frosty skiff]

let me check after this raid, because it happened literally last raid

[nova cloud]

when you buy an Expansion upgrade for example, a Stashupgrade, do you get it in PvP and PvE or just PvP?

[olive kindle]

I wanna say both

[toxic falcon]

You get expansions in both

[nova cloud]

Ok thanks

[serene magnet]

Anyone know if BSG is going to give us the option to increase the raid timer for PVE in the future?

[wheat sequoia]

Not too sure what happened but i bought unheard edition for the $100 upgrade from EOD, and I just now randomly got an email saying I was refunded for my purchase when I did not ask for a refund, now EFT says my account is EOD again and I am unable to launch/load the game because I was in PvE mode when I logged off last and now it's stuck on a blank screen.(Im assuming because I no longer have access to PvE) I also now get an error code on Xsolla when I try to upgrade back to unheard. Did they scrap the $50 voucher and just give us refunds now? What is happening?

[toxic falcon]

Thats extremely odd, have you tried contacting their support at all?

and you can try to reinstall the game to see if you can get it launch again

[wheat sequoia]

yeah i just sent a ticket, no clue whats going on i cant find anyone else with this issue either

the launcher and the website says my account is EoD again, yeah ill try a reinstall

[random minnow]

remove the extraction time limit. The game would simply be 1000x better

[pure onyx]

Anyone that upgraded from EoD to Unheard get the 72 stash rows?

[quartz rampart]

It does give you it. Can confirm

[pure onyx]

I still have 68

[cedar sand]

In pvp or pve?

[pure onyx]

PVE for sure, I will check PVP in a min.

[cedar sand]

Lots of people who upgraded from eod have reported missing stuff in pve

You must make a support ticket with BSG

We are just players like you and cannot help here

Only BSG can give you these things

[pure onyx]

Just wanted to make sure it wasn't a known issue they were working on and needed a support ticket. I'll do that, thanks.

[quartz rampart]

It took me about 2-3 days to get my stash and the third flea spot

From UHE. So I'm not exactly sure how they give it out after you buy it.

[brittle fossil]

If I send an e-mail to the customer center, will I get an answer in a few days?

[quiet summit]

Hard to say, possibly not

Over the past days/weeks people have probably been sending hate tickets

So,

[glass rain]

im asking for a friend, is it true that eod owner will only have 6 months access for pve?

[quiet summit]

Probably really backed up

[quiet summit]

https://www.reddit.com/user/trainfender/
https://www.reddit.com/r/EscapefromTarkov/comments/1chgcjr/clarification_regarding_additional_features_of/
https://www.reddit.com/r/EscapefromTarkov/comments/1cf2gnm/more_feedback/

[glass rain]

nice, thanks

[brittle fossil]

Even if I try to play a game, I don't get an e-mail verification email, so no matter how many times I send an e-mail to the customer center, they don't respond for nearly 10 days

[brittle fossil]

🥲

[quiet summit]

You can try back here next week, if you still don't receive anything I will see what I can do

But for now, everyone's probably on the same page

[sour moth]

It seems that everyone who has win 11 has this issue, atleast, for most people

My friend's traders and images all start slowly disappearing.

[meager surge]

Hy, guys! Can using lossless scaling be banned? He just improved the frames like it was FSR

[brittle fossil]

Still, thank you for answering

[quiet summit]

[quiet summit]

Unapproved third-party applications always run the risk of bans

[meager surge]

Sure

[fringe orchid]

Hi Im trying to install tarkov after uninstalling months ago. downloading onto my D drive but its saying dont have enough space on C drive

Why does that any difference if Im downloading onto my D drive?

[cedar sand]

You must set a different drive as the temp directory in your launcher settings

[quartz rampart]

You probably still have remnants on your c drive, uninstalling tarkov can be a real pain to fully purge it

[cedar sand]

No, that's not it

[fringe orchid]

Lmfao the first time I unistalled it wiped my 2tb drive

[cedar sand]

You need enough storage space in both the install folder and the temp directory

The game downloads in the temp directory, and then unpacks and installs into the install folder

[fringe orchid]

Would cleaning temp folder do anything?

I dont have arena installed

[fringe orchid]

like clearing up storage or smth

[toxic falcon]

How little storage do you have on your c?

[fringe orchid]

Little

Which is why im installing onto my D

[cedar sand]

I just explained how to fix your issue

[fringe orchid]

Ik I was asking smth else

Thank you

[cedar sand]

Cleaning the temp folder will delete all files in the temp folder

[white cosmos]

I am trying to complete signal part 1 in PvE mode & the goons are at the radar tower every single raid. Also whenever I have gone to resort, Sanitar has been there too. He is fine to kill, the goons can be difficult in that spot & since I can't do one without the other it is inevitable for me to go fight them & die before I can get into the radar tower to safely kill them. I am not the best player, is there an option to lower the boss spawn rates in the future, do we know what the spawn rates are for PvE? Reshela is on customs almost every raid it seems & the goons every other.

[cedar sand]

Night-time raids will stop The Goons from targeting you from that far away, but as for changing boss spawn rates yourself, no sorry

[fringe orchid]

Does that have any drastic effects if I just wanna wipe any remnants tarkov from my pc and then reinstall?

[cedar sand]

It will do quite literally nothing

They are temporary files, they are usually deleted when you close the launcher

I have had the game installed for years, all I have in there is two launcher redistributables for the last launcher update

[fringe orchid]

Okay thank you

[cedar sand]

You just need to do as I said

[white cosmos]

Figured as much, do you have any idea if the Co-op extracts will have a feature where you can invite your friend into the game as a scav so that scav rep is obtainable too?

[cedar sand]

And it will install the game, you're over complicating it

[cedar sand]

Nothing has been said on this, however vehicle extracts give Fence reputation

[white cosmos]

I'm aware... it's a lot of scav rep that we can't get, so getting to 6+ is taking longer

[white cosmos]

It would probably make sense to buff the vehicle extracts since you can't do the co-op ones in PvE

[cedar sand]

Yeah I can agree there, I'll see if I can pass it on up

[white cosmos]

Thank you for your time mate

[pure onyx]

Or even better, let scav's follow your PMC if you wave at them like they already do as a scav.

[nova cloud]

Wait, the third flea slot is there?
I thought they took it out?
Bcause i have upgreaded since 3 Days now and didnt got the third slot

[quartz rampart]

On pve it exists at least

Haven't checked pvp

[sturdy lichen]

hey, does anybody know a fix for the "server connection lost" on lighthouse and streets? i have good internet, so that shouldnt be a problem, my PC is fairly good too

[toxic falcon]

What servers do you have selected?

[sturdy lichen]

just the nearest ones which are under 80 ping

lemme send it

[toxic falcon]

I mean other than the basics of verifying and clearing cache I cant really help

[arctic vale]

Has anyone ever had trouble with the verfication email being sent, i made a new account and it come through first time but obviously dont want to buy the game again

tried everything i can but just hoping someone can point me in the right direction

[quiet summit]

What domain is it?

[quiet summit]

@coarse crater Please don't post your IP address

[coarse crater]

I'm asking for help and you're deleting my message, thank you.

[quiet summit]

You are posting your IP address and doxxing yourself

You're posting your private information

You're welcome

[alpine heath]

Just to be sure, even though I already know the answer, all pieces of clothing you get from quests, such as Killa's suit and USEC Predator from lighthouse questline, they aren't premanent right?

They are available until the end of wipe and then you repeat

[quiet summit]

Everything you gain in-game are not permanent, aside from Achievements at the moment

To my knowledge, at least.

[alpine heath]

Yeah, thank you!

[quiet summit]

P{lease don't use public chats for reports

Handled accordingly

[green bone]

Hello. I bought an upgrade to The Unheard Edition, but it doesn’t show up in my profile. Support requests take a very long time to be processed, how can we get this done faster?

[wraith shale]

Hey, i'm not receiving the verification mail from bsg to login on the browser so i can download the game, i've already whitelisted the no-reply mail in my e-mail but still haven't received any verification mail

[edgy hearth]

guns should be set to full auto by default especially if its fully automatic

[wraith shale]

what should i do?

[quiet summit]

https://help.xsolla.com/en/you-charged-me-but-i-didnt-get-my-purchase
xSolla handles billing issues

Email issues see the official, and also community assisted pinned messages in here

[green bone]

thanks

[slim spruce]

@gritty arch @limber geyser Unfortunately with third party keys being nullified like that there's not much we can do.

There's no officially resold keys and those might have been removed because of a fraud purchase.

[limber geyser]

oh damn

[crude patrol]

I require geniune help.
I cant fix this issue any way whatsoever.
Clearing Cache, reinstalling game, deleting the icons in files.
Nothing works

[slim spruce]

Try another internet connection.

[crude patrol]

i did ._.

[slim spruce]

submit a bug report in the launcher

[finite pond]

https://www.youtube.com/watch?v=mQYjxJTIUXw

Tarkov Arena have anticheat)

[wheat kayak]

How/when do I get the coupon for buying the unheard edition at full price ?

[tidal remnant]

why when i try to buy it the credit card dosnt work

[slim spruce]

I only think EOD owners get the $50 option for upgrading.

A full new purchase is still $250

[clever osprey]

Not including taxes of course. I paid $380 USD in total including taxes and FX-rate.

[slim spruce]

380 for what?

[clever osprey]

The Unheard Edition

[slim spruce]

What is the extra 150?

[clever osprey]

Taxes and FX Rate

[slim spruce]

The total for unheard outright for me is $258

[vivid briar]

Also having this issue

[clever osprey]

Lucky you!

[wheat kayak]

i did do the upgrade as an EOD owner, should i have expected an email or something?

[slim spruce]

Soon. We have no other info.

[wheat kayak]

thanks

[vague quiver]

Hey fellas i was wondering if anyone had actually received the key for the base game for buying the $100 edition of unheard. last i read was they were sending it but i don't know if have started or if its in waves. any help is appreciated.

[silk flax]

I just have the problem that I don't receive a verification email and therefore can't log in to the website. But unfortunately they don't answer at my support Mail

[slim spruce]

Soon. Things are being finalized.

[formal forum]

I have a similiar problem, I'm not getting any mail from BSG, I don't have any filters that would block their adress, made a 2nd account where I'm getting instantly mail but even if I try to setup a backup mail where my main one IS the backup : nothing

And i'm not using any obscure domain, both are made on gmail and what's lovely is the silence from their support

[vivid briar]

is verification email getting fixed soon?

[vague quiver]

bet thank you!! would you happen to have any sort of rough time frame that might hapen?

[slim spruce]

I don't know yet.

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/431

[formal forum]

Buddy, I'm not that dumb, besides I've said that I checked, hell even copied mail settings from the one that works fine and It still doesn't work

[slim spruce]

Please contact support via email or ticket then.

It's a somewhat uncommon problem.

@timber sparrow verify integrity of game files first

[high loom]

i have a friend who all the sudden cant run the game this wipe, happened midway thru the wipe id say, When ever he shoots he lags, reinstalling hasnt worked, clearing cache and logs hasnt worked. please help

[slim spruce]

I assume he has AMD graphics. See here for a fix that involves removing all nvidia items from your PC (yes say you have nvidia in it) and follow the images exactly for ddu #community-support message

[clever osprey]

It's a bit broken that you can walk by PMCs as a scav and they ignore you for 40 seconds then turn around and yell "That's a Scav!" one-shotting you.

It's more or less impossible to separate friends from enemies.

[high loom]

thanks for the help

[dusty dagger]

Such a boring ass waiting game jesus

[burnt palm]

Anyone know a fix for the Server connection lost thing?

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/439

[burnt palm]

been through that every time this has happened to me

never did anything, last time i had this shit happening it kinda fixed itself

[slim spruce]

Do you get good scav raids?

Or factory?

[burnt palm]

it just started happening yesterday all of a sudden again

[burnt palm]

after restarting the game 1-2 times i managed to get into a scav raid earlier today, havnt tried loading into factory yet

[slim spruce]

If you get any good raids with no disconnections that may just be a local machine issue.

Or general connection issues.

[burnt palm]

ill give factory a go

[slim spruce]

@ember hornet buying codes from third parties is risky because you risk getting a code from someone who did fraud to buy the codes.

If that happens, getting one of those, the game is removed from your account.

@broken ibex you must upgrade to the EU version on your profile page on the website.

This unlocks the regions to everywhere.

[ember hornet]

I didn't even know that ,thank you

[cedar sand]

Yeah there was someone in here earlier today complaining that they have lost access to the game, they bought the key not from the website

[slim spruce]

There are no officially resold keys, and unfortunately there's no support for this from BSG.

[broken ibex]

bro i cant afford that am broke asf

why is it so expensive

[slim spruce]

This is to prevent people from buying RU keys for cheap and playing otherwise.

This exploit was fixed.

[ember hornet]

Damn i thought it was a complety "legal" thing, but thanks for the answer

[broken ibex]

oh

ight

[slim spruce]

I mean keys work but I wouldn't get one randomly on the internet because it is likely a scam.

[broken ibex]

sure, but can i get the expansion some where for a bit cheeper

[slim spruce]

The guy whom you got your key may have bought many with a stolen card and then that was found out.

[broken ibex]

cheaper*

[fluid ingot]

ahhh the game is soo good nikita is coming for me i think

[slim spruce]

The cheaper option is only for EOD users I believe

It's $50 for eod

[broken ibex]

bruh

[ember hornet]

Damn, allright that's good to know

[median mica]

so glad i didnt need any of this scav run loot i lost after dropping my bag to get stam and then getting proof to share here w my rig

[slim spruce]

This is just a random bug. Try again next time.

[median mica]

thats not aceptable

for it to happen with my bag and my rig?...

[slim spruce]

Sometimes things fall through the floor. It's a tarkov thing.

If you ALT F4 and come back it might be visible.

[indigo steeple]

I dont have to pay 250 dollars per message do I

[median mica]

ill lyk when i get billed

[median mica]

one min left of the raid, got effort... good support... shit game

[slim spruce]

Expecting a personal message with the small amount of gear you lost from one raid is unrealistic.

[knotty tiger]

guys i changed my cpu 3 days ago and only today i started having issues where the game freezes for 2 seconds and the game fully crashes, any fixes?

its so annoying ive lost so many kits and loot cuz of this

[median mica]

expecting anything from this game is unrealistic...

[slim spruce]

When you shoot?

[knotty tiger]

no

[slim spruce]

Did you do a bios update?

[knotty tiger]

no but the cpu should have updated the driver automatically

since its a small upgrade from a i510400f to a i511600kf

[slim spruce]

look in start > view reliability history > look for errors when this happens

[random gyro]

Hey guys, idk where to go with my problem so i'm just gonna post here; I don't receive email verification codes like i used to, sent an email already to the support email but was just thinking is there any other way I can try gaining access again on my account? I had a PC upgrade today so I had to install 'ish again, and currently having problems with EFT.

[slim spruce]

Other than this page, you have to wait for a reply. https://www.escapefromtarkov.com/support/knowledge/431

[knotty tiger]

idk how to find that

where can i see the error on the log on the tarkov game

i crashed again 3 times in one raid

my cpu and gpu temp is a stable 70 degrees celsius and its not overcloked

[slim spruce]

you click start and enter that?

[knotty tiger]

im italian i dont have it in english😅

ill do it in a sec

and let u know

[fringe yew]

yo my frames are stuck at 58-60 and wont go past no matter what i do, how high or low the settings go

any reccomendations

[slim spruce]

Do you have vsync enabled?

[fringe yew]

no

disabled in every way possible

[slim spruce]

how about other games?

[fringe yew]

perfectly fine

[knotty tiger]

@slim spruce can u help me in dms?

[slim spruce]

sure

[slim spruce]

When did it work last?

[fringe yew]

before i got my new monitor, i just started playing again

my old monitor was only 60hz but new one is 165

[slim spruce]

The menu is locked to 60, how about during a raid?

[fringe yew]

been testing in factory and customs offlines, no change even in scav raids

[slim spruce]

reinstall the gpu driver in the custom install option with "clean installation" checked, and reboot

[fringe yew]

i just updated my nvidia driver 20 mins ago

[slim spruce]

But you did not clean install it

[fringe yew]

alright ill give it a shot

[soft raven]

anyone by anchance know how to fix tarkov not sending confimation code emails i got a new motheboard and its saying new hardware detected i receive every other type of email from tarkov but im not gettiung any with a code to let me log in

[acoustic thorn]

I have the EOD but I still dont have access to the PVE, anyone knows about what is the current wave and how much long can It take?

[cedar sand]

#videos message

[quasi rune]

Why I dont receive my email verification code ?

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/431

[quasi rune]

I did and I receive password reset email but no verification code it's so weird

[meager surge]

Does anyone use the software LossLess Scaling to generate more frames?

[slim spruce]

The game already has native software to do this, nvidia dlss and amd fsr.

[meager surge]

But the software can geneate frames using IA

[slim spruce]

Yeah they just slap ai onto everything nowadays and people think it's better.

[meager surge]

I tested this frame generation by AI, and the results is fantastic

[acoustic thorn]

thank you so much, uff 2 weeks will be painful...

[radiant island]

With severe input lag

[shell smelt]

hi guys I wanted to ask you for help because I can't log into my account, when I ask for the authentication code I never get the code in my email. Does anyone know why this happens?

[slim spruce]

see here for tips and how to contact support https://www.escapefromtarkov.com/support/knowledge/431

[cloud wave]

How can I reset my PVE account? I wanna switch factions

[slim spruce]

This is not possible yet but will be soon.

[cloud wave]

Ok thanks for letting me know!

[sinful turtle]

is there a reason to why my game freezes alot when i switch from my character to the main menu or switch from anything in general or is that normal

[misty vortex]

when i go to log into my account on the browser i sign in and it says "email verification sent to main email" but im not receiving any emails in my spam let alone my email anyone know how to fix?

[slim spruce]

please see here for tips https://www.escapefromtarkov.com/support/knowledge/431

[shell smelt]

i just did all and i made a ticket and i still doesnt getting the code

[low zinc]

The region for the store page is American, which means it shows USD for the price of the game. Can i change the region so it's canadian?

[slim spruce]

It converts automatically during payment I believe.

There may be a small fee for exchange rate.

It might also do local, depends.

[misty vortex]

tried all of those and i cant send a ticket cause i cant log in thanks anyways
side note- i can log into the launcher but not the website itself

[slim spruce]

Use the email contact

[open heart]

Bsg not sending verification email tried all the forums to find a fix not working. But changing password comes in 2 seconds after request

[low zinc]

It does indeed. And there was a slight fee. For the price of $80 I am now installing the game

[misty vortex]

this is my exact problem

[open heart]

Website and launcher same problem

[misty vortex]

just website for me

[open heart]

Any fixes?

[unborn shard]

does the red rebel use durability or anything when extracting cliff descent

[open heart]

no

[calm sundial]

Im also having the issue with trying to log on. Cant get the emailed code

[red solar]

why cant i buy upgrade on site

[silver peak]

how do u report someone for tking again?

[slim spruce]

dm me

[slim spruce]

@open heart what email provider?

[vital kettle]

hey fellas, is this where i can ask a question about authentication issues in my launcher?

im having the same issue sledge was having about 2 hours ago

[slim spruce]

Which problem?

[wraith harbor]

same here

gmail is absolutely broken been trying for a week now

[vital kettle]

not getting an email when logging in, and cannot log into the website to open a support ticket

[wraith harbor]

tried every single fix

[vital kettle]

i use outlook and only receive the emails for resetting password

the last time this happened i typed in a random code like 6 times until i got locked out and immediately upon getting locked out the email i needed was sent to me

[vivid hatch]

Is there a way to reset PvE progress without resetting PvP? (I'm assuming PvE progress wipes when you use the Reset Profile option on the site)

[slim spruce]

Not yet

[vital kettle]

sessamy do you know if there's anyone that can help with the authentication problem?

[slim spruce]

Support through an email or ticket.

[vital kettle]

alright, i sent an email since you cant make a support ticket without logging in :/

[vivid hatch]

Oooh.. Didn't realize you meant theres no PvE wipe option. Well my wipe ended early 🥲

[slim spruce]

[torpid saddle]

What frame rate are you getting vs expecting?

I should ask which map as well

Pc specs?

Umm lemme find a video I used when I was on a 2070 super. I'll link it soon

[mental meteor]

Hello guys anyone can help me? My games keep crashing thank you

[torpid saddle]

https://youtu.be/OGRH01hx0yc?si=ZZ0nwW6M98jFULoe

This guy's video helped me get frames more than the others

I think he goes thru windows settings in the first one as well.

The new one I think is all in game

[vivid hatch]

Based on the information you've provided I can only conclude you're out of graphics card fluid.

To actually try and help you, you've gotta give more info like:

When does the crash occur? Does the crash occur at the same time/place or is it different each time? Is there an error message? What does it say? Are all your drivers up to date? What other program(s) do you have running? How much RAM do you have? Etc.

[mental meteor]

I got 16g of ram
The game crashes when im about to enter the game.

@vivid hatch

[torpid saddle]

Have you recently installed tarkov?

Can you verify game files?

Or clear game cache?

[shadow echo]

please help im stuck on this screen and cant get out

esc doesent work

[slim spruce]

Resume?

[shadow echo]

cant press anything

[slim spruce]

If not, ALT F4 and restart the game

You can reconnect

Do NOT disconnect

If you confirm leave you die

alt f4 you don't

[shadow echo]

thx but this happens every time i press esc ina game

[slim spruce]

Anything special about your setup and resolution or gpu?

[shadow echo]

nope

[slim spruce]

Set your resolution to 1920x1080 16:9

see if that fixes it

[shadow echo]

already is

i jsut wont press esc ig

[slim spruce]

I don't have any references for this one.

[shadow echo]

np

[earnest rock]

who could run me thru optimizing my settings and pc. the new wipe got me messed up

[amber dove]

when do you unlock the security vest craft

also which station in hideout do you need to upgrade?

[mental meteor]

@torpid saddle can you help me step by step please? I got the standard version.

Where can i verify the game file and clear cache?

[torpid saddle]

I cannot I was just lookin around on discord while I had downtime at work

[rocky stump]

im trying to buy tarkov but i cannot use my emial

it wont let me

[ionic zenith]

Good morning all. I have a problem. I can't get a 2 factor authentication code. I have already whitelisted the bsg mail addresses, checked the spam folder every 5 minute, waited several hours, started the process several times again, reseted the password and wrote a ticket to bsg. but I just can't get the mail with the code... is there another way to get the code? by sms for example?

[mental meteor]

@torpid saddle if you only have time bro. Thank you so much

[soft sierra]

same problem, and lot of us can't get the verification code. How can they make money from us if we can't access their website? lol bad marketing and tech support.

[ionic zenith]

oh dude, so sad... 😦

[soft sierra]

their solutions, "there's nothing we can do" dang!

[open heart]

Honestly paid so i can finally get some buddies on the you dont have to get on PvP side and bam now I cant play due to an authentication code......

10/10 BSG

Way to screw us because you wont change how that works. not like your banning cheaters who will just buy another account

[soft sierra]

I can still play though, I have an EOD account and want to upgrade, but I must log in to their website first to do so.

[open heart]

Nope dont log out. you wont be able to get back in

[ionic zenith]

the funny thing is, that I did received several authentication codes a few months ago. but actually??? a very big no ...

[open heart]

just upgraded the pc. had to log back in.....soooooo nope

i dont got the pockets to enjoy the PvE.

[ionic zenith]

yes, like me. i just made an bios update yesterday... and that was enough to "kill" my account

[rocky stump]

JUST brought the game how do i download it

i got the left behind edition

[earnest lichen]

go to your profile on the site, there is a download launcher button somewhere or smthn then you use the launcher to install the game.

[crude iron]

How long is the usual time for a support ticket response? Ive been waiting for 10 days now and still got nothing

[earnest lichen]

push them

[void swift]

Guys, what should I do if I can’t log into my Battle State account? That is, I don't receive a confirmation email. Please help me with this problem

[cedar sand]

You must email support

[cedar sand]

Okay this isn’t Opera support lol but you’re using RGX sharpening

[limber berry]

lol thank you so much ill close it now

[sharp mauve]

has anyone else recently just died from nothing

just happened

[cedar sand]

You probably died to something.

[sharp mauve]

yea died to a invisable nade

[cedar sand]

If you just died after killing something and it said you killed yourself I can guarantee you that you died to a grenade

[sharp mauve]

none of my teammates heard it