community-support

[raw wedge]

ryzen 5 3500 gtx 1650 super

15337/16gb ram usage

[slim spruce]

1080 or 1440?

[raw wedge]

1080p

[slim spruce]

ram usage percent during the game, on streets and factory?

[raw wedge]

idk factory is like maybe 8-10 and streets is

rn 14

lighthouse seems to max and black out my game sometimes

[slim spruce]

It might help but I'd guess not, if you are not crashing.

[raw wedge]

so what would u recommend doing?

[slim spruce]

The game has a memory leak. I have 32gb and streets fills that up and I use 20gb more of page file with no crashing.

You could try it but I would not expect magical fps gains.

[raw wedge]

memory leak?

[slim spruce]

It uses more memory than it should.

[raw wedge]

can u help me set up a good page file?

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[raw wedge]

i was told to use my nvme because my ssd is slow

[slim spruce]

nvme is good, especially if it's c

[raw wedge]

yea

so do i have my game on my c drive?

or only change page file

[slim spruce]

the page file

[raw wedge]

is it fine to mix and 8 and 16

for a 24gb

[slim spruce]

it is ok, but ideally you'd have the same modules

[raw wedge]

if same brand and speed

[lost birch]

HELLOOOOOOO I STILLLLL HEAR VOICES WHEN I OUT OF BREATH ON SCAV

[raw wedge]

ive crashed like 7 times before getting in to a game

[slim spruce]

what is the image?

@raw wedge hmm?

[raw wedge]

my tarkov

[slim spruce]

there's no image

[raw wedge]

i see that my tarkov is fucked rn

tip#1 dont follow youtube tuts

Ram maxed out at loading map part and can't get past that

i shouldnt be up to 10 on ram in menu

well i got into my raid finally

with 3 mins left

[blissful nest]

what is the default keybind to turn on/off the tactical device on the helmet?

[polar escarp]

by the way, my GeForce needed to be updated.

[kindred obsidian]

N

[slim spruce]

https://www.escapefromtarkov.com/support/knowledge/453

[vivid briar]

i ha ve a ss of someone admitting to cheating can i get them banned

[slim spruce]

try #discord-mod-mail if it's about discord

[vivid briar]

nah its in tarkov chats

[slim spruce]

Try it anyways

[vivid briar]

alr

" We DO NOT handle cheater/hacker reports. Report a suspected cheater in game or in the launcher." you sure i should still try?

[slim spruce]

yes

[vivid briar]

okay

[subtle aspen]

https://cdn.discordapp.com/attachments/221986167078387723/1088998592657768538/image.png
https://cdn.discordapp.com/attachments/221986167078387723/1088998853610578040/image.png

amazing game, happened twice in a row

after dying in raid i cant heal to full for some reason : D

[humble bay]

yo i just had a wild experience with some racist cheaters screaming wild stuff over voip. I wasn't able to report the voip before they killed me, is there anything i can do other than report him for suspected cheating now?

i dont see a way to report the voip on the death screen

[slim spruce]

No, unfortunately.

[humble bay]

unlucky, thanks for answering

[hollow nacelle]

no spring sale?

[verbal iron]

How do I delete tarkov off of my computer? game is hot dookie sitting out in the sun for like a month

[slim spruce]

The uninstall options in the windows uninstall tools.

[verbal iron]

oh ok thank you

[glad beacon]

Is the quest supposed to give you the "extraction" part for free if you extracted from woods at least once since the wipe started, or is it a bug?

[haughty sleet]

anyone know a mod

i need to get a team killer banned

[crude oar]

i got server connection lost in the middle of the game

do i change the server ?

ruins the game

network never even fix

reconnected and died

stupid af

[vivid briar]

some are good

[vivid briar]

you extracted now you just have to plant

could legit just run to them plant and disconnect, wouldn't matter.

[boreal field]

yea playing on singapore servers and getting the same thing

can't rejoin either, get's stuck on a loop of "awaiting session start"

[hoary scarab]

does not count kills and suddenly out of 4 kills I only have 1

[barren shuttle]

Cant do scav raids. I got matched but It gets stuck in Awaiting session response and never spawns me. I checked the logs only thing I did find is : Send data retry Does anyone know anythıng about thıs?

[tidal iron]

same is happening to me dude

it's been like this since yesterday

[real jolt]

Anyone have a way to stop the stuttering when i shoot a full auto weapon or shoot rapidly because its focking up the game for me i can barley play it.

[magic terrace]

Maybe remove hardware acc in discord Advanced settings

[worthy pasture]

can i run vibrance GUI without battle eye AC detecting it/baning me?

[subtle aspen]

yeah that fixed it but thanks

[slim spruce]

What is that?

[worthy pasture]

it makes everything more vibrant, desktop, game, u name it. But it is a thrid party program thats why im asking

[slim spruce]

called "vibrancegui" ?

[worthy pasture]

yea i think so

[slim spruce]

Nvidia's vibrance feature was blacklisted from use, so using it in another way may get you in trouble.

Please use the ingame postFX.

[worthy pasture]

i have amd and i have max vibrance set but i need it more vibrant soo i wanted to use vibrancegui cuz i use it in cs and other games

[worthy pasture]

in game vibrance looks weird but i guess i dont have any other option

[blissful nest]

what is the defaut keybind to turn on/off tactical device on helmet?

[slim spruce]

There is none. You must take the device off, put it on a gun, toggle, and put it back on the helmet.

[blissful nest]

hahaha alright. thanks Sessamy

[spark minnow]

what

[tulip jetty]

if my game crashed and i remove a server as selected in the launcher can i rejoin into my game?

[loud moss]

you have one server selected. you crash on that server. you remove that server. you wouldnt be able to connect to the same server

[tulip jetty]

hmm weird cuz i had 150 ms on a server i got out deselected that server and now i have normal ping

[loud moss]

because the server was having issues or was far away?

[tulip jetty]

hmm idk my friend had good ping

is there a way i can check my ping before i go into raid?

other then cmd ping ?

[loud moss]

cmd ping does not ping the server you are connecting to and has 0 connection to it

pay attention to the server select menu

[tulip jetty]

yeah but i can`t check that while i am in the game xd

[loud moss]

you have a ping overlay on the top right

[tulip jetty]

yeah but not in the menu

[loud moss]

yes so you can leave the game and check the server selection

[tulip jetty]

yea i did i hope it will be normal now

[loud moss]

what server do you have selected and what region?

[wind swift]

sadan region

[jolly prairie]

get authorization error as soon as i load game

[slim spruce]

Log out and in, in the launcher.

[tulip jetty]

Eu central Eu west Eu south

[loud moss]

and i assume youre in eu?

[tulip jetty]

yep

north and east pings are high

[loud moss]

seems like some servers are having issues then, id try to avoid it. one of the downsides of the server cluster change

[tulip jetty]

ye i agree with u

[loud moss]

nae and middle east are v reliable for me with ping at around 80-120, never had issues

havent played on eu in like a year

[tulip jetty]

but i didn`t check ping and first raid went well the second i got dropped on the high ping

i deselected them so it should be fine

[tulip jetty]

lmao eu is interesting xd

[tribal light]

shut up

[loud moss]

after thousands of hours of csgo im more interested in playing against players who are significantly worse than me

[tulip jetty]

lmao then don`t play eu frankfurt that shit is wild XD

[loud moss]

i'll make sure to stick to my montreal and israel for quick and easy raids

[jolly prairie]

didnt work

[slim spruce]

check your email for anyone else logging in

[tulip jetty]

damn jealous of u

[loud moss]

6 kill dorms raids go hard

[jolly prairie]

nbody is

[slim spruce]

You get "authorization error" as soon as you spawn or when you extract?

[jolly prairie]

as soon as i load the game

[slim spruce]

Loading what?

[jolly prairie]

wasnt doign this last night

[slim spruce]

The launcher, the main menu, spawning?

[jolly prairie]

like as soon as i open the game

[slim spruce]

Open what?

[jolly prairie]

and it loads to the main menu

[slim spruce]

Ok

As soon as you get to the main menu it says that?

[jolly prairie]

it makes it to the woods background then that error

[slim spruce]

Are you on a VPN?

[jolly prairie]

no

[slim spruce]

You logged out of the launcher and back in?

[jolly prairie]

yes

[slim spruce]

Please submit a bug report in the launcher about this.

[jolly prairie]

done does that mean im just not gonna be able to pay the game

[slim spruce]

For now, it might be a server issue unless someone else is trying to hijack your account.

Or if you are logging in twice at a time.

[jolly prairie]

only logined in once nobody hacking my account so

game also been taking 10 mins to just open off the starting be service

heres what it looks like

[slim spruce]

Your game is updated?

[jolly prairie]

yes

[slim spruce]

Please wait for a reply to your bug report.

[cinder ice]

i currently only have 16gb of 3200mhz RAM. would getting another 16gb (exactly the same) boost my performance? right now tarkov utilizes all of the RAM I have. the game runs at about 60-80 FPS and ive tried everything i can to fix it (i have a 3060ti and Ryzen 5 5600x, i should be getting better FPS too).

[slim spruce]

It might if you are running about 80-90% of ram.

[cinder ice]

it uses literally all of it

and all i have open is a single chrome browser and discord

[slim spruce]

I've seen this help before, the ram upgrade, but I can't guarantee it.

[cinder ice]

do u know of any other fixes for either low FPS? ive disables full screen optimizations andthat helped some. all of the benchmarks ive seen have had much greater FPS consistently than i get and idk why

[jolly prairie]

where do i see it

[slim spruce]

You'll get an email and a green number symbol above "support" in the launcher when you get a reply.

[jolly prairie]

👍🏼

[steady nova]

Keep being spawnkilled on Streets???

[idle nacelle]

Hello, trying to play the game today having Sever connection lost one raid after the other and not able to reconnect.... game was fine til yesterday. any issues happening ???

[slim spruce]

see here for tips https://www.escapefromtarkov.com/support/knowledge/439

[idle nacelle]

thank you will take a look

[jolly prairie]

has been no response and still not working

[slim spruce]

You will have to wait some more time as they won't get back in just an hour.

[jolly prairie]

been 4 hrs i havent been able to play the game

[red kayak]

i just put some hard drive in my pc and all of a sudden tarkov has alot of trouble loading into maps like streets, lighthouse etc even though tarkov is on an SSD and when i do load in i get server lost connection. Anyone know how to fix this?

[slim spruce]

Is the HDD C or what?

[red kayak]

Wdym?

[slim spruce]

Is your hdd the main drive with windows on it?

Or did you put the page file on the hdd?

[red kayak]

im not too sure what i did tbh i just set it up an allocated it in my pc

[slim spruce]

What drive letter is it?

[raw salmon]

Loading time went finally to 20mins, then pushed BACK, and still this

[glossy harness]

how can i fix anticheat connection failed and connection server lost error please guys
help me with this its kicking me every single raid in game

[slim spruce]

See here for tips https://www.escapefromtarkov.com/support/knowledge/439

[bitter lance]

How do I appeal a ban on sherpahub?
I just got back to Tarkov and had an accident involving my account beaing breached and used to send server invites everywhere 😅

[raw salmon]

Cannot play on Shoreline, loading screen is stuck, >20mins, still nothing

Cannot even leave the game, stuck on "leaving the game" then, I'm a prisoner of this game...

[slim spruce]

dm Jet#9708

[raw salmon]

What's goin on? Stuck on matching on Shoreline with my friend

First try was over 20mins, now it's around 12min and still matching... Holy fuck, time to change a game for today...

[glossy harness]

why my tarkov every single time when im getting kicked from raid my game not responding and i have to restart game

it shows for me every time also when im launching game

but game normally starts idk why this error pops up

[slim spruce]

what else does the error say?

[glossy harness]

access denied

but the game normally starts idk

[slim spruce]

make the two game exes and launcher run as admin in the properties > compatibility tab > run as admin

[red kayak]

G

[red kayak]

Same

wait no

different issue

[slim spruce]

is your ram usage like 80%+ ?

[red kayak]

No

[red kayak]

and the letter of the game is on is C

[slim spruce]

does factory and other small maps work fine?

[red kayak]

Yes

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[red kayak]

and what does this do?

[slim spruce]

raises the amount of virtual memory on your windows drive to help your ram if that is the case

The most likely cause if that your pc is not fast enough to handle the game web traffic.

[red kayak]

right when i load in

[slim spruce]

see here https://www.escapefromtarkov.com/support/knowledge/439

[glossy harness]

how do i fix it

[slim spruce]

restart your game

[glossy harness]

thanks xddd

[slim spruce]

and restart your pc

[glossy harness]

it does nothing

be honest u dont know how to fix it right?

[slim spruce]

Please contact support in a bug report in the launcher. It's likely you have the wrong connection type (dual stack or dual stack lite, the game doesn't like dual stack lite) but it could be another cause.

[kind pier]

I get a lot of lag whenever I ADS on maps like streets and lighthouse, is there a way I can prevent or mitigate this?

[slim spruce]

Scopes double render so this is unfortunately unavoidable. You could use some that don't double render.

[kind pier]

alright, I appreciate the answer

[kind pier]

is there a way to figure out which ones double-render? or is it all riflescopes in general?

[slim spruce]

Every scope that doesn't have the whole screen zoom in when you ads.

[kind pier]

thanks

[hardy fern]

can someone help me with fixing the graphics on tarkov I have tarkov at 1080p for best performance but it looks so faded but if i turn it to 1440p it looks all good

[quasi ferry]

yo it would be nice if someone could help me, whenever i try downloading tarkov it just wont download

[slim spruce]

What error?

[quasi ferry]

it just started working ty for asking though ❤️

[slim spruce]

Ok

[quartz forge]

happened to me, turn all ur graphics to the lowest

[quartz forge]

^

[torpid bridge]

so i have the task sew it good 2, if i already have a gzhel and go in raid with it, if it goes below 50% durability does that count and can i turn it in?

[warm grotto]

if ido 500 damage to body an he aint die that mean he cheatin? i spawned he was the only person i fought or shot

[crude oar]

it becomes a normal thing in this game since january this issue havnt even been solved

[slim spruce]

If nothing fixes this problem the final cause may be having dual stack lite connection from your ISP and not regular dual stack.

This is more common than not, the cause.

[umbral ember]

Does anyone know a fix for constant disconnecting when in a group?

I dont have any problems with latency/ping which I think it odd

[vivid briar]

what a pretty error screen

[regal imp]

Help?

[slow salmon]

is spawn chance broke? haven't seen him in 30+ raids

shturman

[glossy harness]

can u help me guys with this?

please

[quiet summit]

Did you do what Sessamy told you to do?

[carmine flax]

can someone please send the direct download of the EFT launcher

[slim spruce]

https://prod.escapefromtarkov.com/launcher/download

[carmine flax]

thank you

[wintry bone]

fixed it with increasing virtual memory to 20 gigs

[pastel cape]

im trying to go pmc but its not letting me it says that my scav will be ready in 14 mins

even though im trying to go pmc

[slim spruce]

restart your game

[blissful nest]

Anyone else has this problem: Game is running fine until it freezes for 2 seconds and when it comes back, the sound settings are all messed up, back to default. Sound FXs are much louder, music is at maximum when i usually leave it at 10%.

[restive onyx]

i got my password wrong for my account, changed the password and tried logging back in, now its telling me i cant log into the website for 7 days. i just needed to download the game because im on a new pc. anything i can do?

[blissful nest]

wait 7 days

[slim spruce]

https://prod.escapefromtarkov.com/launcher/download

[restive onyx]

thank you

[sharp trout]

So i tryed to buy tarkov but it just gives me an error, i have used paypal, debit, credit, etc i dont know why and cant get it

[radiant anvil]

for some reason, my game always runs fine, totally smooth but no matter what, every time I get in a gunfight, my first bullet shoots, my game freezes for 1-2 seconds and when it unfreezes I'm just dead. my graphic settings are pretty reasonable as well. Any suggestions?

[drifting silo]

streets server eu just kicked me and my friends out and wont let u sback in , anyone else getting issues

[restive onyx]

i had that problem and found that it was because i was bottle necking my ram, so i got another 16 gb and that fixed it.

[warm grotto]

cheaters are fun i love how they post on twitter like every 3 days sayin they banned another couple thopusand cheaters you think if they have to ban that many people every few days theyd adopt a better anti cheat

[loud moss]

you'd think if they're banning thousands of them the anti cheat is working

[placid osprey]

It doesnt pose that ya the anti cheat is working its how can you all stop it from being a continuing issue if they can just buy another account. Granted yes its making good money but at the same time its kills the player base when they just come back on a new account. What about after catching twice off of the same hardware ID's Hardware ban the accounts. Granted its more to do with the Anti cheat doing it than BSG but if that could get arranged it would start killing of the pop of cheaters cause instead of spending another 45 to 150 USD they would have to spend another 2500 or so to play the game again if they were to even go to that length.

[vapid edge]

i-camp-d2 name in game is a known team killer

[warm grotto]

add a phone number verification like overwatch ?

idk how to stop it i a dumb smooth brain that plays the game i just want cheaters to be less ramped

[placid osprey]

Phone it easily bypassable tbh

[warm grotto]

there isn't many cheater in overwatch tho i feel the anti cheat bsg got just to easy to bypass as well

but again i know nothing about cheats or anticheats so i can only assume

[slim spruce]

who is he in discord?

[vapid edge]

left before anyone caught it.. otherwise iwe'd make a report :/

[slim spruce]

what room and time?

[vapid edge]

FActory #5 @ roughly 8:27pm

[slim spruce]

enLACACKA#5002 ?

[vapid edge]

there was me, caveman, zeroxd, and 2 others, besides that name, who was it?

[slim spruce]

bread crusader, meowpoe ?

[vapid edge]

if he left first, then i bet its that guy. the team killer left the 5 man first

@8:27pm

it weas not those two names, it was enlackacka

[slim spruce]

ok

[small burrow]

anyone know how i can report someone to the mods??

[slim spruce]

#discord-mod-mail

[obsidian bronze]

What's the exact code/error you get when logging in?

You can try to request an appeal through BattlEye, BSG don't deal with unban appeals

error 249 I'm assuming?

You can read the full details here: https://www.escapefromtarkov.com/support/knowledge/451

[tidal iron]

Why does eft show 5000 ping and kicks me when i try to join a match even though my ping is 55ms

[mighty raptor]

EFT just blue faced my pc

[mighty raptor]

Legit blue screened my pc for the first time. PLayed every other map and is perfectly and every other game perfectly but i play streets and my pc bricked hard

[quiet summit]

Streets do be like that

[regal imp]

I havent been able to play streets once this wipe.
Takes me 10 min each time just to load in and 90% of the time i end up crashing.
The times i dont crash i normaly get in and can rund around for 5 min before crashing. Im using a decently good pc. Insane how badly you can optimise a map

[quiet summit]

How much ram do you run?

[sterile spade]

Hi im trying to upgrade on EOD but i keep getting an error message like 2001: Oh no, it looks like there was a temporary error. No funds were debited from your account. Please try again. Can't find a solution to this.

[light crystal]

Its all about ram

[quiet summit]

Please get in touch with xSolla as they handle our billing
https://help.xsolla.com/i-cant-make-a-payment

[regal imp]

16gb ram, rtx 1660 ti, i5-9400f cpu.
Those are my specs

[quiet summit]

You can try a higher pagefile size

[light crystal]

exactly, i have 16gb too and first time i loaded into streets blue screen, after i just made custom page file and was normal. Also dont run chrome while playing!!!

[regal imp]

I run other maps fine, i get lags spikes on lighthouse but nothing more than that. Streets is unplaybale for me, keeps crashing or completly freezing every 2-5 min

[quiet summit]

Windows + R
Open your run page and type in 'control sysdm.cpl'
Go to the advanced tab, under performance hit settings
Advanced again, and change the paging file size
Select an SSD drive
Untick automatically manage paging file size for all drives
Use 16000 minimum and 25000 maximum
Once you’ve entered your size of virtual memory, click Set, then click OK to apply the changes.
After that, restart your computer and give it another go

Keep in mind this will take up some extra space on your SSD for as long as you have that volume on

This will also very slightly decrease the lifespan of your SSD
Modern SSD’s will barely be affected (might even not be affected)

[regal imp]

Done all that, used a bunch of tips on how to get it to run better

[glad beacon]

Can I get confirmation that Bosses have fudged/modified damage numbers when it comes to the ammo/weapon they're using vs players?

[light crystal]

ssd? and u have pagefile set on the same drive as tarkov? also don't use chrome while playing and try using intelligent standby cleaner for ram

[regal imp]

Yes i have a pagefile, ive got takov installed on a brand new 1TB samsung SSD.
All other maps run perfectly fine, its only streets

Getting a new pc in about a week, hoping that gives me the performance im looking for

[glad beacon]

some chinese guy started VOIPing me in raid

not in a group, and he's talking as if he was in my group

happened after I killed someone, so I kinda panicked and ran into hiding and killed the client

[light crystal]

Nah sorry but this game right now has 0 sounds, dude jumping off dorms and i didnt hear either jump or even his landing, i was literally few meters aways idk what devs did to sound but they should revert it asap

[brisk stratus]

Hi does anyone have an idea How much fps you lose going from 1080P to 1440P on tarkov? I have a r7 5800x3d And rx 6800 16gb + 32GB ram

[rancid kiln]

Hi do you guys have frequent issues with desync and server connections?

one of my raids I was able to reach the extraction but refused to let me extact, and just DCed me after a minute

[nocturne path]

ive gotten into like 6 raids already and every time i go into a raid i got 5 minutes untill in dcs me and then when i try to load back in it just says awaiting session start for the whole raid

i literally cannot play

[rancid kiln]

thats my problem currently atm, even i scav run its stuck in "awaiting session starts ' and I get Dced

in*

[nocturne path]

no im already in game playing with freind

looting and all then after 5 mins i get dced insta for no reason

[rancid kiln]

same problem with PMC raids, just gets me randomly DCed

[nocturne path]

yeah im talking pmc

[rancid kiln]

in game*

[nocturne path]

its just random

but it happens all the time at different times

[rancid kiln]

ok ok, its more frequent for me in the past two days

[radiant anvil]

I just died because I was trying to loot someone, but everytime I grabbed something, it would shoot back into their inventory. Is this on my end somehow or should I report this?

[slim spruce]

It's either a glitch where that item is not really there on the server side or an invisible player took the item already and it doesn't exist there.

You could try ALT F4ing and rejoining and seeing if that helps.

[radiant anvil]

ahh ok that kinda makes sense. Thanks for the help!

[stuck phoenix]

Hi there. I have constant "Server connection lost" error last 3 days. Need help, suggestions. Pls help.

[slim spruce]

see here for tips https://www.escapefromtarkov.com/support/knowledge/439

[stuck phoenix]

Those didnt work for me

[slim spruce]

If none of those worked the likely cause is having the wrong connection type from your internet service provider. Either you have total lack of ipv6 from your ISP or you have a dual stack lite connection instead of regular dual stack. Check some "what is my IP" websites to make sure you have an IPV6 address.

[stuck phoenix]

Ipv4 static ip

[slim spruce]

Do you have an ipv6 connection from your isp?

Everyone has both usually.

[stuck phoenix]

Dunno actually have to ask

[slim spruce]

check https://whatismyipaddress.com/

if it says not supported that is your cause

[stuck phoenix]

It says not detected for ipv6

[slim spruce]

You need to contact your isp and ask for ipv6 support.

[stuck phoenix]

Got u

[slim spruce]

And if you do get support, you need regular dual stack connection too.

[stuck phoenix]

Both ipv4 and ipv6?

[slim spruce]

Yes, you need both, and make sure you get a dual stack connection as well (unique ipv4 and unique ipv6) because your ISP might give you a unique ipv6 but shared ipv4 to save money and that will cause the same problems with tarkov.

[cinder pebble]

Could anyone help me I installed more ram but my game keeps crashing @ me please if you know whats wrong!

[slim spruce]

tried things here? https://www.escapefromtarkov.com/support/knowledge/441

[cinder pebble]

Its a unity fail but Im really not sure what to do with the ram 1.5x is there any chance we could go on a call?

[slim spruce]

When is it crashing exactly?

[cinder pebble]

In raid

[slim spruce]

Right as you spawn, randomly or after?

[cinder pebble]

Randomly

[slim spruce]

You tried everything on that help page?

[cinder pebble]

No, im saying I am not sure what to do because im not that good with pcs

[slim spruce]

The things on that page are explained simply.

[icy knot]

what does my friend do if he got his credit card wrong and now its telling him to go to customer support can anyone show him how to fix it

[slim spruce]

What do you mean getting credit card wrong?

[icy knot]

it kept saying cant use his credit card then when he used another one it told him to many attempts have been used

[slim spruce]

What error was he getting on the tarkov website?

It would be an xsolla error.

[icy knot]

3017

thats the error

how can he fix it

[slim spruce]

For help with what error he was getting before that one (means too many tries) contact them here https://help.xsolla.com/i-cant-make-a-payment

[icy knot]

thanks

[strange flax]

im having issues trying to switch sights on my gun, ive tried rebinding the key but it doesnt seem to help. does anyone know if this is a common issue?

[cinder pebble]

I used the help and it hasnt worked yet

[slim spruce]

Can you go to Start (in Windows) > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[cinder pebble]

How do I see fault mode?

[slim spruce]

Click the error entry and look for fault module in the list

[cinder pebble]

Hardware error @slim spruce

[slim spruce]

What else?

[cinder pebble]

It says windows?

[slim spruce]

On the hardware error what does it say on that entry?

[cinder pebble]

Like the summary?

[slim spruce]

yes

[cinder pebble]

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdc0cc5f83460
Parameter 2: fffff805594bcf70
Parameter 3: 0
Parameter 4: 19a0
OS version: 10_0_19045
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033

The previous system shutdown at 1:03:52 PM on ‎3/‎27/‎2023 was unexpected.

[slim spruce]

reinstall your graphics driver in the custom option (not express) and check "clean installation" for Nvidia and for AMD use the factory reset option in the driver installer.

[cinder pebble]

Can I do it through Geforce?

[slim spruce]

yes, driver tab and one of the sets of 3 dots

after the clean install reboot

[cinder pebble]

Geforce wont open and says to restart my pc and im just in an endless cycle

[slim spruce]

Reboot and try again

[cinder pebble]

Does restart count or do I need to shutdown

[slim spruce]

restart yes

same thing

[cinder pebble]

Still not working

@slim spruce

[slim spruce]

Other games don't do this?

[cinder pebble]

I havent tried any other games since ive installed my new ram

[slim spruce]

Try some others to see if the problem is only with tarkov.

[cinder pebble]

Okay

Why would my Geforce not open though

wait I know why

it was because I disabled it in msconfig I enabed and back in

[elfin spade]

anyone have any ideas on how to fix my tarkov stuttering and my frames dropping hard? My game used to run smoothly but ever since the last patch ive had lots of frame drops and stuttering

my entire computer has became way laggier than normal when tarkov is running

i've tried lowering my graphics, closing background processes that use ram

tarkov doesn't seem to be using that much more ram than before, it always used 10ish gigs out of my 16

[maiden ermine]

Does anyone have the current live build files So I can have the launcher verify the files instead of my install failing pls

[slim spruce]

pins

Also, what error are you getting?

[maiden ermine]

The checksum file error. thank youy

[slim spruce]

https://www.escapefromtarkov.com/support/knowledge/453

[vernal topaz]

any1 can help me ? i just removed 3 gpus and now they arent in the stash, nor can i replace them back in the farm

[cinder pebble]

@slim spruce im still having trouble I updated all my drivers, clear cahsed, unstalled tarkov

[slim spruce]

Did this happen before upgrading your ram?

[cinder pebble]

No

[slim spruce]

I would suggest updating your bios then according to your motherboard manual.

[cinder pebble]

I have no idea how to update bios

[slim spruce]

I would suggest looking up a video on how to, for your motherboard.

you'll most likely need a usb flash drive formatted to fat32

[cinder pebble]

Do you think it could be because of the new ram and that it could be faulty

[slim spruce]

No, it's most likely your motherboard was made before the ram was and it's not communicating properly. A bios update should help ram compatibility.

[spice frigate]

My file keeps downloading to desktop and im not sure why it wont download

[slim spruce]

What is happening?

[spice frigate]

I am trying to redownload Tarkov after factory resetting my PC and i am having some trouble doing so

im not sure as to why i cant launch but it is really frusterating

[slim spruce]

Can't start the launcher or the game with the launcher?

[spice frigate]

i shouldnt say launch " install"

the game ist self

[slim spruce]

You press install, choose a place and it just goes back to install.

[spice frigate]

yes

does not download at all

its really hard to explain

[slim spruce]

Make a folder in C:\program files (x86)\ here like a folder like "eft"

Choose that to install to.

[spice frigate]

ok one moment

There is no access to the folder "C:\Program Files (x86)\Tarkov". Select another folder to install.

[slim spruce]

Run the launcher as admin and choose where you wanted it first again

[spice frigate]

do i click "set the path to existing game instalation" ?

[slim spruce]

No, the install button

[spice frigate]

ok

so i click install and change correct

then make a new folder?

[slim spruce]

Where did you want it first?

The game install place I mean.

[spice frigate]

my SSD "C drive"

[slim spruce]

Ok, run the launcher as admin and choose C:\program files (x86)\

The folder you made there

The tarkov folder.

[spice frigate]

okay

okay so the instalation button didnt reapear and its 0/0 MB but last time this happened and i loaded the game up and it said i didnt have the right host or somthing

i will let u know once done downloading

[slim spruce]

Wait a couple minutes

If still not disable windows defender

[spice frigate]

okay

@slim spruce its loading rn

Worked thank yoiu

[slim spruce]

[ancient musk]

my friend is having trouble installing the game

some help

[pseudo surge]

should my task manager have the bsg launcher running 3 times

[ancient musk]

also the tarkov launcher deleted all of his steam games

[crude oar]

my internet doesnt have ipv6 is that good?

and for streets of tarkov i can only play night raid. if day raid it just keep server connection lost

[stuck phoenix]

Server connection lost is a pain last 4 days. It shouldnt be related with ipv6. Not all have that protocol. And it was all good 5 days ago without ipv6

[fervent musk]

yo so i am stuck at the Chekannaya 15 Apartment Key and i don't any keys to get out like what do i do rn

[viral orbit]

Should I be spawning with player scavs as a pmc or is that a bug I have it clipped

[devout juniper]

One of the doors in the hallway breaches into the stairwell. Little late but hope you found your way out lol

[fervent musk]

ya xd my team8 help me xd

[devout juniper]

XD i died as a scav my first time dropping into the second floor and had no idea about it either. I found out the hard way 💀rip

[regal imp]

I keep getting kicked every match, it just says server connection lost. I mean it happens every single match and ive lost alot of good shit to it. Anyone know how to fix or is it my wifi? My wifi should be working fine.
Because i just lost 2 graphics cards to it and its driving me insane, ive got the correct servers selected, ive got good ram and a decent pc

[mighty raptor]

my m8 has that issue. hell get kicked from the game and not be able to load in the first time but when he tries the second his game runs fine

[brazen quarry]

i am having troubles registering.. it says it cant accept my email... what do i have to do?

[slim spruce]

Please use another email domain that is accepted. Try gmail.

Don't share your email please.

[brazen quarry]

i am showing you what the problem is... i use no other emails

[proper shore]

u gotta make a new one man thats what I had to do, make a gmail for tarkov

[slim spruce]

Please make a gmail just for tarkov.

[brazen quarry]

ty for help

[charred imp]

just reached level 50 but didn't get "the choice" quest from fence, any ideas as to why?

[cinder pebble]

@slim spruce so when I take out the new ram my game does not crash and its completely fine do you think that its because my bios could be out of date with more ram added?

[slim spruce]

Bios updates fix instabilities and also add new profiles for new ram modules.

You could also try only the new ram if it's 16gb or more.

It's often advised against mixing different kinds of ram modules.

[cinder pebble]

It’s the same kind

[unborn kiln]

Any idea why in literally all of my recordings it doesnt record any of my VOIP audio?

like it picks up everyone in my party or discord talking, but it never picks up my voice

[steel verge]

What recording software do you use

[crystal hedge]

hey guys i was wondering if anyone could help me with defining i my laptop can run EFT?

[slim spruce]

What are the specs?

[crystal hedge]

sent in your dm

[coarse crater]

Probably have the wrong mic selected or your mic muted

[cinder pebble]

I think it's the ram itself, rolled back drivers, updated bios, did eveything that was on the EFT website. I am getting a replacement so we will see in a couple days what happens. Thank you for trying to help!

[unborn kiln]

i use the nvidia replay built in with my 4080

[blissful nest]

it doesn't matter if its a 4080 or a 1060, you have to chose the right sound recording device

[drowsy jackal]

is there any active moderators or admins for the game that could unstuck me?

[slim spruce]

unstuck what?

[drowsy jackal]

I was on the bench in Interchange and fell behind the plant lmao

[slim spruce]

ALT F4 and reconnect to see if that helps, otherwise look down and jump backwards.

Nobody can fix this.

[drowsy jackal]

dm died to a chad

[final raven]

Everytime i try to load into labs with a bud we both cant load in, one loads in the other cant and it kicks the other out the loading in

like it doesnt send them into the loading into game stuff etc

[eager lagoon]

its my first wipe what ammo and guns should I be using early game?

[strange urchin]

@wheat cove

[strange urchin]

Kinda odd they're not there maybe was deleted by verifying the files for some reason. Check back there next time the game crashes. If you blue screen it probably won't show up there at all as that's something else

[wheat cove]

havent verified them today, and it crashed earlier

[strange urchin]

So apparently they changed it since I've last needed it. I guess now you use the windows event viewer and open that "UnityPlayer.dll" you see and that's your crash logs now

[azure anvil]

those dates are hella old

[strange urchin]

Yeah idk why it's not updating the crash logs lmao

[azure anvil]

what crash logs, tarkov best game no crashes

[strange urchin]

No crash logs to worry about if it doesn't even work lol

[wheat cove]

sorry, had to do stuff for a bit, what does this mean?

[dry thicket]

how can i fix this my game crashes everytime while im loading

[little widget]

My discord was hacked and spammed with links. I was banned from Tarkov's discord RUS. can someone help me?

[obsidian bronze]

Dm @languid burrow

[prime trellis]

how do i get ahold of an admin

i have a player sniping us in one of our chats'

[steel verge]

#beginners-assistance

[novel star]

Where can I read rules about gir? (Rule about what you can drop to your friends and what you can not).

[vivid briar]

my friends game keeps crashing when hes loading into a raid, its usually crashing during loading loot

[quiet summit]

#discord-mod-mail in the future

[quiet summit]

Q: Where is the line of RMT drawn? Should I be worried of being flagged if I bring my friend’s gear back after he dies? Is it an automatic ban or do you get flagged and checked manually for any other suspicious behaviour?

N: The principle is simple – if you will give millions of roubles, pricey items and will do it often – you will get banned. if you want to just return gear from time to time – it’s ok.

There's no absolute clear line drawn, or people would just barely drop under that line

Just don't boost your teamates dropping valuables and stuff and you'll be fine

[quiet summit]

Need way more information than that, specs, crash code, OS, etc

[novel star]

Thanks!

[quiet summit]

[sharp trout]

can cultists steal guns

and do cultist agro scavs

[obsidian bronze]

Cultist will agro scavs yeah, unsure if they steal guns though

[wise monolith]

Anyone know how I'd be able to get my friend unbanned. He got banned around 2 weeks ago and has sent 3 ban appeals to BSG that led to nothing. The type of ban he got is a permanent one, the one that says stuff about how your account protection is on you or along the lines of that. He revised his email and there's no sign of any new logins from different locations and he's basically been on everyday playing up till his ban. He has multiple clips that can prove his innocence as well, so im looking for if there anything else that can be done for him

[quiet summit]

He needs to reach out to BattlEye, not BSG.

[wise monolith]

He has, what does the time usually take for them to get back to him

and if there's any way to speed up that process

[slim spruce]

If he's guilty they will not reply.

What it sounds like is the account was hijacked and cheated on, since they told him that about account protection.

Unfortunately there's no way to fix that if that's so.

[wise monolith]

he's checked his email and there's no sign of any one logging in from a different location

[slim spruce]

Check email forwarding.

[wise monolith]

the ban message he first got when logging in was a 4.3.4 which i read over and basically says he was using some software or something that alters gameplay and gives him an advantage

then the 3 bsg replies was talking about his account protection although his ban is still a 4.3.4

[slim spruce]

If there's no reply from battleye assume he's cheating if he can't prove he was hijacked.

Nothing we can do unfortunately.

[wise monolith]

well how long does it usually take for battleye to reply usually

[slim spruce]

I don't know as I've never known anyone to get unbanned.

[wise monolith]

there was a reddit post on the tarkov reddit that had a guy go through the same exact 4.3.4 ban and got his accoutn unbanned 2 days later after his post caught attention

that's the only reason i believe there could've been a mistake because that reddit post, that has since been taken down, was around the same week that my friend got banned

[slim spruce]

The reddit post getting attention is not connected to any unbans as BSG isn't connected to unbanning.

We can not do anything, he must contact battleye. Sorry.

[wise monolith]

it's alright, thank you for your time

my apologies just one more question, the error code he got is a 229 which on the website is a temp ban but the launcher says perma ban

was there a recent change to the error codes or descriptions of them?

[slim spruce]

On the profile does it say "(banned)"

[wise monolith]

yes

[slim spruce]

It's a perm ban.

[wise monolith]

i get that, that's not the question i asked though

[slim spruce]

229 means banned, perm or timed and it gives the time in the ban

[wise monolith]

exactly, so if he has an error 229 then that mean that the error code is wrong since it's not a temp ban, or the ban he got isnt a 229

[slim spruce]

Every ban gives 229

[wise monolith]

ok that makes more sense then, because the tarkov website has a 229 , 249, and 230 error code

[sharp trout]

When my friend tries to buy tarkov it will give an error(He has tryed to use all payment methods)

[slim spruce]

What error?

[jagged raven]

is there a way to use my phone as a second monitor? i have a pixel 6

[sharp trout]

lemme ask

[slim spruce]

No

[slim spruce]

@tawny sage use #discord-mod-mail not in public

[tawny sage]

i did

im warning people now

\hes added several of my friends already

[slim spruce]

@tawny sage We do not allow naming and shaming.

[tawny sage]

hes trying to sell people into a pyramid scheme

[neat ruin]

hello, I have being disconnected and getting errors in main menu, while tradin in flea can't pay fee and gives error too.. it was fine till I swap my cpu with the new one, just upgraded my cpu. any idea?

also being dced while in raid too

[tawny sage]

smae thing happend to me after a system upgrade what worked for me was a reinstal of the game and launcher

[neat ruin]

except tarkov, everything is fine, all stress test and 3d mark test and the other all games works well

[neat ruin]

oh I see, I was just going for it to try, I will try it now.

same problem still exist.. can't playable

[terse hawk]

I have a problem whenever I play Escape from Tarkov with my friends. It seems like my internet lags whenever we play together, causing me to get kicked from the game due to a high ping. We've tried using Discord, as well as Skype and other communication apps, but the problem persists.

The strange thing is that when I play solo, my ping is great, and we actually live really close to each other and have same server selected. So, I'm not sure why this is happening only when we play together.

I've tried hosting as well but it does not help. and when ping spikes my interent lags everywhere even in discord and my voice lags.
pls help

[slim spruce]

It's fine when you're solo?

[terse hawk]

yes, its fine when im solo

[slim spruce]

What is your PC specs?

[terse hawk]

i3 9100
rx 5600xt
16ram

[slim spruce]

Please submit a bug report in the launcher and wait for a reply. It should be about 24 hours or less usually.

[terse hawk]

kk thx

[rapid hawk]

Does tarkov purposefully break overlays (Discord and steam)

Got a new buddy that can't use his second monitor right now that I'm trying to teach

[blissful nest]

yes

[twilit cloak]

@slim spruce is it normal to have that many mb in standby?

[scenic kiln]

I tried reinstalling the game, the install fine but the game won't and it keeps saying ( This folder does not contain the correct version of the game. Please check the specified installation path and try again. "C:\Battlestate Games\EFT" ). Can anyone help?

[timber delta]

how do I fix that my mouse isnt locking 1 screen and while Im in raid if I turn left for example my mouse goes to my 2nd screen

[slim spruce]

yes

[slim spruce]

You are not using the install button

You are using the button for selecting an existing install folder

[scenic kiln]

Even when I hit install nothing happens

[slim spruce]

no popup for location?

Or nothing happens after you select the place with install button?

[scenic kiln]

Yes it pops up and I click allow automatic updates then install and nothing happens

[slim spruce]

Run the launcher as admin and install to C:\program files (x86)\EFT (make that folder first)

[scenic kiln]

That worked thanks

[slim spruce]

[twilit cloak]

is it normal for my game to stutter every 4 seconds on streets

[sage agate]

#fixscavs

[meager tulip]

Does anyone know why for what ever reason my mic completely stops working on my pc after playing for a few hours

randomly discord has no input nor does tarkov or my pc

after the raid ends i leave and rejoin discord it instantly works again

or if i reopen tarkov during a raid it will work again

cant find a fix anywhere

why whole pc, the mic test, nothing gets picked up from my mic

[slim spruce]

disable the option on the mic that allows applications to take exclusive control of it.

[meager tulip]

Already done

still no results

[slim spruce]

wireless headset?

[meager tulip]

nope

i did just swap my game to ssd to see if that helps but i will wait until later when the issue starts happening

[slim spruce]

reinstall the audio drivers for your motherboard if you are using 3.5mm jacks

[meager tulip]

No other game does this also this is a new pc and it was happening on my old pc

that is a good idea

i will try that also

thanks, ill update later if it works or not

[hot locust]

this is the first time ive seen this... is this a bug or what?

its just a damaged lower receiver...

also happening to a navy issue mp5

[slow salmon]

being kicked for anticheat failure any fix?

[slim spruce]

https://www.escapefromtarkov.com/support/knowledge/446

[foggy quiver]

so it says the editions of the game are 20%off and its not showing on the website

[hardy fern]

Here is my situation I have eft on a hhd I had ok load in times for raid after moving it to a external ssd it went from nearly 5 mins to 15 and alot of problems so I moved it back to hhd now for a woods scav raid I get in within 7 mins pure shit most of it is spent on loading loot and map does not start loading in until 1:17 and I have a i5 7600k which is weak ik but still and I have looked all over and nothing to fix my problem

[slim spruce]

Tomorrow

[slim spruce]

External SSD is slower than an internal HDD

USB 3 is horrible for speed.

[hardy fern]

Ok so what are some cheapish 500gb internal ssds?

[slim spruce]

Double or more the speed as an internal HDD

[hardy fern]

That are for laptops my mate made that mistake

[hardy fern]

Fuck

[slim spruce]

internal ssd on Sata is way faster

I meant in a good way

[hardy fern]

Ahhhh

I thought u ment price

I'll start some research

[hardy fern]

Does someone know why my pc sometimes randomly not turn on after I put a 750w power supply in it? I'm pretty sure it has a faulty button

Yet another thing I need to upgrade

[compact anchor]

A Fuel Matter says i need to survive and extract from the location. Am i missing something?

[slim spruce]

The simplest explanation is hopefully a bad power button.

[compact anchor]

I survived and extracted but is there a specific location i need to extract from?

[slim spruce]

Yes, not all extractions are open to you, double tap the letter O to see which ones you can use.

[compact anchor]

Yea i get that and extracted successfully. it still wont check it off tho

[hardy fern]

i hope so because it never had problems before and the 750 worked fine too

[rotund yew]

Hey guys, I only have this issue on streets and idk how to fix it, its making the map unplayable. Every other map i get 90 fps plus

but on streets this is what i get

40% gpu usage, 33% cpu usage

[gritty seal]

60fps unplayable??? I have to join Streets 2 Times bc i get a connection lost every raid

[versed rose]

Ohhh noooo! 60 FPS! My life is so hard! He says while typing on a computer powerful enough to simulate the Big Bang

[quiet summit]

[rotund yew]

dont look at the fps, its fuuny i made the post about usage percentage on my parts. My fps dips to low 30s in some areas like the warehouse and sparja, and no, my pc isnt powerfull to simulate the big bang. I have a mid tier ass gpu, and a mid tier ass cpu

any scope over 2x drosp frames to 30 fps with 30% usage

[idle kiln]

i feel like its unity problem that engine likes ram so hard that it dont use cpu and gpu correctly

[versed rose]

I use 90% RAM on lighthouse and get constant frame drops

What is your RAM usage?

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.13.0.3.22470_7aae9cf6-07b8-40e1-9fab-2424f86149d6/Client.0.13.0.3.22470.zip

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[quiet summit]

Can you try and proc the error right now?

Just move a bunch of stuff around

[dawn arch]

well not right now, since i have to go soon

[quiet summit]

ah

[dawn arch]

it hasn't happened in a while though

[quiet summit]

If you do come across it

@ me and I'll help you fix it

There is one rare case with 228 however that can't be fixed

https://youtu.be/PDR4DbJDSik?t=157 You can watch this too when you have time

[ripe crescent]

??

[heavy crescent]

My left shift and left alt are remaining in a continuous held state after 2 or 3 seconds within tarkov. if I stop sprinting fully, I will not begin sprinting again, but the key lshift is remained pressed. Sticky keys are disabled. I have reinstalled the game. Verified in different games that the problem does not persist.

[quiet summit]

#eft-announcements

[mint marten]

Thanks

[quiet summit]

I'll ping ya when it's live

[oblique helm]

Translation: Acces to the path C:Battlestat... denied

how do i fix?

[quiet summit]

Try and launch as admin

[oblique helm]

Just EFT.exe?

[quiet summit]

The launcher

[oblique helm]

doing it rn

Nope same issue

i'v never had this just now with the new update from today

[quiet summit]

Try and restart your PC and do the same again

[oblique helm]

but the thing is the file that the error is talking about is not in my file folder?

[quiet summit]

Huh?

[oblique helm]

its trying to acces EFT.exe.old

be i only have EFT.exe

or is that the same?

[vivid briar]

when i extract my game freezes for like 2 mins then says "server connection lost" and does not let me heal or check any info you get when you extract how do i fix this?

[oblique helm]

its fixed ty

[obsidian bronze]

All maps or certain?

[vivid briar]

all

[quiet summit]

o

[glass cargo]

bruh what is this?

[oblique helm]

friend of me had same issue today aswell he got a message he needed to reconnect after extract than it shows that the game has ended and than he gets back to stash

[obsidian bronze]

Tried integrity check and clearing cache? Also run as admin

[vivid briar]

i freeze for 2 mins then "server connection lost" then i click ok and it brings me to stash

[vivid briar]

tarkov cache?

[obsidian bronze]

Yeah

[vivid briar]

how do i clear that

[obsidian bronze]

Click your name on the launcher, top right “clear cache” then run integrity check

[vivid briar]

alr

ima do a raid and see if it works

[obsidian bronze]

np

[crystal hedge]

what game edition is the best value and price?

[quiet summit]

You should just start Standard and try the game out

You can always upgrade later and pay the difference

There's also a sale upcoming soon, I would wait for a pinch

I can ping you when it's live if you would like.

[crystal hedge]

that would be nice btw this server has he fastest mods i have seen

[quiet summit]

You know it.

[vivid briar]

that worked

[obsidian bronze]

Perfect 🙂

[gritty seal]

afaik the sale is in 3 hours

[winged parrot]

When pressing running key "LSHIFT" char tries to run but then just stops on its tracks

and i slide

[quiet summit]

Try changing to continuous / toggle

Vice versa

[twilit totem]

any1 had issues with lighthouse island specifically? anytime i go on it i get stuck in an infinity loop of disconnecting from the servers

and no, its not my internet

[slim spruce]

@lyric glade dms to server members must be enabled

[dusky bough]

What does this mean?

[quiet summit]

Sherpa

Sherpas are players who help beginners study the main game features and improve their skills to survive the harsh Tarkov environment. This difficult and honorable task falls on the shoulders of the most friendly, patient, and, of course, experienced Tarkov citizens.

Sherpas are volunteers who dedicate their time not only by teaching others but also studying Tarkov themselves, adding to their knowledge of the game. Selfless aid to new players greatly contributes to the growth of the Escape from Tarkov community.
When teaching beginners, Sherpas rely on their preferences in the game: location, weapons, equipment, tactical moves, and their unique gaming experience.

@lyric gladeHello! In order to use modmail, please open your DMs to server members.
https://cdn.discordapp.com/attachments/983260800791756820/1037866199406628874/image.png

Try one more time

#discord-mod-mail

[meager tulip]

Why when i am mid pvp on lighthouse my game just closes for no reason

no error code, even the launcher closed and i am dead now

what even causes that

[brazen granite]

my friend got banned for no reason is there anything he can do

[slim spruce]

banned for how long?

[brazen granite]

perm

[slim spruce]

He's unfortunately probably a cheater.

[brazen granite]

nah

[slim spruce]

He can appeal to battleye but he's not guaranteed a response.

[brazen granite]

fr

[static tulip]

what settings do yall use for max performance?

[austere birch]

What is that, leads to some scam looking website

[gritty seal]

Can I get a refund, I upgraded to EOD 1 week ago and now its on sale 😂

[austere birch]

Upon checking in google this seems to be very shady website with shady contents, someone BSG related can explain, look like someone got hacked

[brazen pagoda]

same here. just logged in and saw this. looked sketchy when i looked it up. wonder what this is about

[eternal snow]

We all been hacked? or BSG is trollin

[midnight sun]

erm what is this? intended?

[slim spruce]

@midnight sun Known problem, don't visit it.

[midnight sun]

Safe to launch & play the game?

[slim spruce]

Yes

[austere birch]

lmao

[static bolt]

yo, when does the discount go into affect?

[obsidian bronze]

#eft-chat message

[quiet summit]

I'll add you to a ping list

[indigo quail]

when does the spring sale start? its still full price for me

[warm grotto]

do you need to do inventory check in one raid

[vagrant radish]

Please bring back the primary arms prism optic and remove the kiba arms one> or make it the same reticle

[hexed jungle]

anyone else unable to play after todays update?

[slim spruce]

@rugged lake are you on a VPN?

[rugged lake]

I am not

[slim spruce]

Are you on a network connection known for blocking websites?

[rugged lake]

I uninstalled the launcher and game earlier, just for my own safety. Tried to login earlier to the site and my password wasn't correct. Then I tried to get the passchanging email, 1st one didn't go through so I waited for the 1h cooldown to send the next one. That one got got sent instantly, still had issues on the site trying to login after I changed my password(literally same passowrd as before). -

I am not

I had alot of issues with the launcher back in the day aswell with captchas not loading properly

[slim spruce]

I'd say to try again with the password you know to be correct.

[rugged lake]

I am

[slim spruce]

The error you have is network related.

[rugged lake]

My network seems fine

[slim spruce]

You might have to switch DNS servers to google's 8.8.8.8 and secondary 8.8.4.4

[rugged lake]

I'll checkout how to do that, gimme a sec

YOU HAVE REACHED THE MAXIMUM ATTEMPTS. TRY AGAIN LATER this also really nice when trying to login on the server (waited over an hour)

website*

[slim spruce]

You should wait a longer time and try again. This maximum attempt thing can be weird sometimes.

[rugged lake]

I've been waiting for over 2hrs now

Also why isn't the recapta

it's not even there to start with

same on the game launcher

And I'm pretty sure thats where it's going wrong

had a similar issue a long time ago

Nvm, I'm not coming back to this game had enough of all the bs

[hexed jungle]

anyway to fix the game?? It keep freezing when i start it up then it crashes?

[static bolt]

yo any word on anything about the spring sell? Horribly communication tbh

[spring otter]

wdym

horrible spelling tbh

[static bolt]

'spring sale starts at 22:01 BST time on March 30th...' its like 7 hours past that

i misspelled one word LOL

[spring otter]

actually two but I'm just messing with u

[spring otter]

yeah idk whats going on

i thought it was already discounted but I'm tripping

[static bolt]

nah tryinh to upgrade to EOD

[lean meteor]

i keep getting hppercent error when i try to drink something. restarted multiple times, been happening all night

[clever swan]

did you figure out anything about the spring sale, im also trying to upgrade but it doesnt look like its working for me either. still shows reg price

[static bolt]

Nah; no communication from there side. Lol

[clever swan]

#notsuprised

[gritty seal]

There are several mesages from Mods/Staff in #eft-chat and here in this Chat saying that the sale is not up atm an we should have an eye on the announcements..will be out soon

what else you want them to say

[hexed jungle]

the newest update wont allow my game to load anymore and ive been trying to fix it for the last like 5/6 hours. Any help?

[gritty seal]

Reinstalled it ?

[hexed jungle]

twice

[gritty seal]

weird

[hexed jungle]

ive even deleted all file for it and the launcher and still nothing

[gritty seal]

did the same and everything fine for me afaik...so no idea sorry

[hollow fox]

do we have to lose each time our weapon presets when update comes ? 😦

[bitter igloo]

#eft-announcements message

[obsidian bronze]

huh?

[iron crystal]

someone here who can tell me why my account got reset?

[quiet summit]

@sterile dagger Hello! In order to use modmail, please open your DMs to server members.

https://cdn.discordapp.com/attachments/983260800791756820/1037866199406628874/image.png

[hexed jungle]

anyone able to help, my game keeps crashing when i start it up

[slim spruce]

see here for tips, try the verifying files first
https://www.escapefromtarkov.com/support/knowledge/441

[unborn kiln]

Any idea if streets is able to be ran on 16 gigs of ram yet? i hung it up til i get 32 gb again lol

[slow marsh]

Works for me with 16

[unborn kiln]

odd i posted a old video of it maxing out my RAM and then memory leaking up to 0% available and havent been able to find a fix for it yet even with ISLC running killing background processes\

does fine til about the 5 minute mark of loading in, then it maxes out my RAM i load in and immediately dc and cant reconnect

[slow marsh]

I do restart my game regularly.

[hexed jungle]

none of those helped unfortunately

[wary iron]

where can I go to report someone? I have screenshots of them cheating. I also have their username.

[hexed jungle]

i dont know how or why but now it work, so thanks for the help

[clever swan]

@static bolt hey man i checked this morning and the discount is up on the mainpage, gl

[obsidian bronze]

Report the player, move on, reports are checked 🙂

[gritty seal]

I guess My Streets Scav is stuck.... had to reconnect 3 times...anyone know why i always have to reconnect when trying to play streets

[fading nebula]

the fuck is up with fire? I cant spend even a second running through it before i drop like a fly. Isnt this game supposed to be about realism? Fuck that.

[blissful nest]

its a game...

[fading nebula]

but are they not shooting for realism here?

[blissful nest]

yes but its still a game

[loud moss]

As realistic as playable

Why are you stepping on fire and expecting a good outcome

[fading nebula]

Was trying to through a door, accidentaly glitched into a wall, and the only way out had fire infont of it so it was my only choice.

[eternal snow]

Any clue what's that percentage ?

[dry kettle]

thats XP iirc

[weak eagle]

So I'm new, ping for me on ME servers in all gtames is around 20-30. EFT lowest region is both EU being 70 and 77. ME is 108 and the other 184 (Dubai). Does anyone else for ME has the same pings?

[alpine crow]

Recently got a new PC, 3070 and whatnot
Everytime i load into a raid my game is somewhat blurry, The only way to change it is to change the Anti aliasing option and saving it, NOTHING ELSE Works.
Anyone got help on this one

[ripe isle]

Hi guys, how to fix very low volume in tarkov?

In windows is ok

[slim spruce]

check volume mixer and ingame settings volume

[ripe isle]

It is at 100% mate

[weary mirage]

my game literally freezes when i get hit (happened now and is not the first time), can someone help me? Thanks

[slim spruce]

AMD graphics?

[weary mirage]

1060 (if that's the question)

[slim spruce]

Reinstall the graphics driver in the custom install option (not express) and check "clean installation".

And reboot.

[weary mirage]

(sorry i'm not good with computers) you mean reinstall the driver entirely?

[slim spruce]

If you try to reinstall the driver (you can also use geforce experience to do this: driver tab and one of the sets of 3 dots > reinstall driver) and choose custom > check "clean installation" and reinstall it.

You do this either through geforce experience or with the same or newest driver installer.

[weary mirage]

okey, done it

@slim spruce if the problem persists what do i do?

[vivid briar]

Buy a better card honestly

My 1660ti 6gb could barely run the game in low

[slim spruce]

Use an older driver by one version or update the bios.

[weary mirage]

sorry i have a 1660 (classic), i miss writed

[weary mirage]

okk thanks

[dawn lotus]

anyone know why my game wont install

[slim spruce]

what is happening?

[dawn lotus]

stuck on downloading fil;es 0/0mb

nvm

[slim spruce]

wait 5 minutes

[dawn lotus]

working noe, ty anyways

[rigid bane]

why is there nobody loading into maps when i load in

like im all by myself in the maps

[slim spruce]

Wait until it says to

[small inlet]

Retracting, Looked into this and its correct

Its Not only device, its account based, Could be that you tried on your phone? or someone else has access/ Tried to access your account?

Does you login name and Ingame share similarites? Couldve probs been a good ol brute, Or Issues with auth server, Had it myself, Was locked out for 3+ hours total

[slim spruce]

There is a feature that blocks you for an hour after one wrong attempt.

I've seen it many times.

Please try again later. If usually lowers soon.

[delicate valve]

keep getting this error when I try to update the game, any ideas on how to fix it?

[slim spruce]

clear the cache in the launcher and verify game file integrity.

There is nothing we can do besides waiting the timer it says unfortunately.

I've seen this in the past, it can happen just from one wrong entry.

Please make sure it's correct next time you try.

The error is from entering the wrong password. It should not happen again. If it does, please reset your password on the website. If you still can't get in please email [e-mail]

[delicate valve]

The options for clearing cache and checking integrity are greyed out. The launcher checks the files automatically but keeps throwing that error

[slim spruce]

Please reinstall the launcher.

[patent yarrow]

Can someone please send the instructions for trying to fix the unity crashes?

• I've had this problem for weeks now, all of the sudden my game just started crashing both in game and just in my stash
• I've uninstalled launcher/game a few times
• I've lowered my settings to the point I'm basically playing Minecraft, and my rig is good enough to play on medium/high settings
• I'm losing hope

[slim spruce]

seen here for tips? https://www.escapefromtarkov.com/support/knowledge/441

[delicate valve]

Reinstalled it but still the same. It asks me to put in the game install folder. I'm assuming this is Battlestate Games/EFT?

[slim spruce]

What is it asking exactly?

[spark sluice]

can someone tell me what im doing wrong when im trying to register an account and now i cant login for two days when i tried to register i got a 403 error

[slim spruce]

403 forbidden?

And you get this when you simply visit escapefromtarkov.com ?

[spark sluice]

yes

[winged parrot]

my firend and i are doing the guide

[slim spruce]

You get it just when going to the website?

You can't see the website I mean?

[winged parrot]

and his quest reatartet

[spark sluice]

when i try to register the account

[slim spruce]

Oh

[winged parrot]

eveen tho he did not die or left the raid to erly

[spark sluice]

always wanted to play tarkov but bsg is trying there hardest to keep me away it seems

[slim spruce]

clear cache and cookies for the tarkov website and try again.

[spark sluice]

ok

[slim spruce]

Without seeing them play I'd assume he got a run through or failed the quest another way.

The guide must be all done consecutively.

[delicate valve]

It asks me to "set the path to the existing game install", checks the game files' integrity, downloads the update and then gives the XXH64 hash error

[slim spruce]

You are not clicking the install button.

"set the path..." is for an existing install.

[spark sluice]

got the registration fixed and now i just have to wait 1 day and 17 hours till i can play isnt that awesome

[spark sluice]

where can i submit a ticket

[slim spruce]

No I am a discord mod. There's no BSG support on this server.

[cloud pawn]

game dead or smtng bad on my site?

[slim spruce]

what do you mean?

[cloud pawn]

@slim spruce my game stuck at this loading screen D:

[slim spruce]

Is the circle at the bottom right spinning?

[cloud pawn]

Yes

[slim spruce]

ALT F4 and restart the game. If not still clear cache in the launcher. Then if not still verify file integrity in the launcher.

[cloud pawn]

I should do it before ask, thanks :D

@slim spruce you had a right, had to verify files

[slim spruce]

Ok

No

[winged parrot]

i know we did it togther and i always extrectet minutes before him

[slim spruce]

The head of this server is Nikita.

It's paid for by BSG.

BSG support and bsg community representatives are not the same

The people who reply to your support questions are not in this server.

They reply to tickets and emails all day. They just get many.

[ionic lantern]

why do they close tickets immediately after they are openned?

even before issue is resolved

[slim spruce]

This is a discord server, not a support system.

I do what I can as a volunteer but there are things I must pass you to for account issues.

No but I have over a year of experience in almost every single issue.

[coarse jasper]

idk if a moderator gave me this answer, id be pretty upset ngl, but thats just me

[slim spruce]

Support won't manually skip the time penalty you have, plainly.

[slim spruce]

There is a knowledgebase on the website in the support section. https://www.escapefromtarkov.com/support

That is sort of a personal question I can't answer.

I am not paid, correct.

Developers, no. There are community managers and other people from the BSG office in here though.

[proven monolith]

will snipe ur lobbies in labs and sit in ur call

[tame cobalt]

i was wondering if the game was worth the money i dont have enough at the moment and was wondering if i should save up

i heard you also need to pay extra for the space

[stoic current]

can someone help me figure out why my voip in game isnt working?

like no one can hear me at all

[tame cobalt]

Don’t you need to pay more money for more inventory space

[obsidian bronze]

You checked the correct mic is selected and voip is on?

[brave edge]

Hey guys

my game opens and closes immediately

ive verified my game

and cleared cache

This is happening after I deleted my battleye files because it was blue screening my pc

[faint forum]

Need help killing raiders for a quest

Fix ur graphic settings and pit them on low maybe

Put

[brave edge]

What?

[faint forum]

Check if you have any updates for your computer too. I have a prebuiuand am new to pc , when i got tarkov it would back screen me, reset my pc or blue screen me. I checked my updates and downloaded it to my ssd it worked

[brave edge]

You're a little lost man lets just wait for support to help :)

my game opens and closes immediately
ive verified my game
and cleared cache
This is happening after I deleted my battleye files because it was blue screening my pc

[blissful nest]

what makes you think battleye is giving you a bluescreen?

[brave edge]

Mini dumps

Something nuked my entire pc so I’m reinstalling windows lmao

[obsidian bronze]

Run integrity check, and run as admin

[alpine crow]

Recently got a new PC, 3070 and whatnot
Everytime i load into a raid my game is somewhat blurry, The only way to change it is to change the Anti aliasing option and saving it, NOTHING ELSE Works.
Anyone got help on this one

[vapid portal]

why cant i run this game with a rx6550xt, a ryzen 5 3600 with 16gb of ram on the lowest settings on streets of tarkov/lighthouse? isnt my pc strong enough

[hollow lake]

i need some help with my game i just span and he kick me with a server conection lost can anyone help me with this problem

[slim spruce]

see here for tips https://www.escapefromtarkov.com/support/knowledge/439

[hollow lake]

it didint help me at all

same problems no errors

[slim spruce]

You tried everything on that page that quick?

[cedar sand]

No, you can obtain the highest level storage through regular gameplay, the highest level safe container can also be obtained through regular gameplay. Just clearing this up as a troll answered your question.

The different game versions just save you the time having to build those things and complete a ton of quests

[cedar sand]

Don't you have some support tickets to cry in?

You do not HAVE to pay for more storage, end of story.

If you are confused about how the hideout works, you can find complete information here: https://escapefromtarkov.fandom.com/wiki/Hideout

Yeah you're right, you're coping HARD

The largest in-game secure container is obtained through completing the quest 'The Collector', not through purchasing any different version of the game.

He asked if you HAVE to pay to upgrade storage, and you told him 'yes', that's literally lying to him, stop being a weirdo what is wrong with you

When did I say it was easy? What's your problem man

Now please show me where I said that obtaining these things were easy? Where did I lie?

[obsidian bronze]

Let’s stop

[coarse jasper]

Hi so i inputted my pass for my login wrong once and now i’m locked out for an hour. Tried logging into the site and it says max attempts reached even though i only failed the login once?? Can someone explain to me why it does this instead of giving me multiple attempts first?

[cedar sand]

Reset your password and it should bypass the lock

[obsidian bronze]

As in, pc blue screen, then restarts?

[cedar sand]

What stop code are you being given?

[obsidian bronze]

https://www.escapefromtarkov.com/support/knowledge/441

[cinder pebble]

Could someone help me with why I can’t change my servers it just times out and I can’t click anything?

[slim spruce]

If all servers say "timed out" please disable any DoS protection on your router or disable any VPNs.

[cinder pebble]

It’s through my school wifi so I don’t think I can

[cedar sand]

That's probably why then

[slim spruce]

Unfortunately you need to disable a setting you have no access to. You will have to contact your IT department and have them disable the DoS protection, which is something they probably won't do.

[gritty seal]

Since the last Update, I cant join a Streets raid...before the update i had to reconnect and was on streets a bit later..but now I cant even reconnect or have to reconnect 3 times until the whole game freezes. (and its only on streest so i guess its nothing with my internet connection)

[cinder pebble]

thanks

[bleak crater]

Is there a ticket system or something to report discord scammers?

[gritty seal]

#discord-mod-mail

[bleak crater]

thanks

[plain flare]

hello, for some reason I cannot buy tarkov in the battlestate page

maybe it's cuz the IVA in the purchase

idk

[slim spruce]

What is the problem?

[plain flare]

I did fill all of the fields with my data and stuff to get the game

but it says that the money from my card hasn't sent

[slim spruce]

What was the exact error on xsolla?

[plain flare]

lemme fill it again, 1 sec