community-support

[slim spruce]

The most common way of account hijacking is the user's email being compromised and having email redirects enabled so the emails from BSG all go to another email address.

Please check this.

[lapis cove]

oke thanks il change my password

[slim spruce]

If you change your password they can still get your emails if forwarding is enabled.

And if backup email addresses are added they can get back into your email.

[lapis cove]

no it doesent have an adress its all private

[slim spruce]

I meant an email that is added to your email as a backup to recover it. They sometimes add this.

[lapis cove]

no i didnt have anything on that and now i did ad another email of my self

[slim spruce]

2 step verification added?

[lapis cove]

yep

[slim spruce]

Ok good

[lapis cove]

everything

thx for the help

[humble dust]

i need urgent help pls

[slim spruce]

what with

[humble dust]

i think my account email has been changed

[slim spruce]

Not possible

What makes you think that?

[humble dust]

theyre saying that the email is not found

[slim spruce]

Are you sure that is the email with the tarkov emails in it?

[humble dust]

the one that i use to verify and login

[humble dust]

yes im sure

[slim spruce]

Try to reset the password on the website

[humble dust]

theyre not finding the email

[slim spruce]

This can sometimes resolve itself soon. However, try emailing [e-mail] about this

[humble dust]

alright, thank you!

my password has changed on dec 4. i didnt do that

[vivid briar]

lets see

EFT anti cheat is battleye right?

[mint sable]

yes

[vivid briar]

okay

and if i can find out that battleye allows sonic radar,then im good to go?

[mint sable]

i have no idea, it is still isnt allowed under the EULA

[vivid briar]

where i can read section

[mint sable]

https://www.escapefromtarkov.com/legal/license_agreement_en.html

4.3.4 d)

actually all of 4.3.4

[slim spruce]

3rd party software used to aid you in the game is forbidden

"d) any code and/or software not expressly permitted by Battlestate Games Limited that may be used in connection with the Game Launcher Application, the Game and/or any component or functions of the Game Launcher Application or the Game for changing the course of the game and/or making it easier."

use may lead to a ban

[vivid briar]

but lets see im profund deaf,that means i dont hear any sound at all and what if i get banned for using that?

[slim spruce]

also see here from a bsg crew #community-support message

from earlier today

oh that was you

why are you asking again?

I see.

[vivid briar]

because it is not answered

i meant

it is answered but it seems i cant seem confirm if its ilegal or legal or smth

[slim spruce]

The game has built in things for people that are color blind, I would suggest not using 3rd party software used to substitute hearing in the game for visual clues as that will be picked up as cheating.

Please wait for software like this to be added into the game natively.

[vivid briar]

i just want to use sonic radar that gives me audio cues and that's all

but that software will be added into this game?

[slim spruce]

I am not sure but I can tell you where this could lead to:

[mint sable]

sonic does a bit more then audio cues

[slim spruce]

People could develop software like this that can filter out specific sounds and point to things like only other feet steps and ignore all other audio.

[mint sable]

^^^this

[slim spruce]

Obviously that is cheating, and won't be allowed.

[vivid briar]

yeah

how ocme is that cheating?

[mint sable]

it gives an advantage

[slim spruce]

The game could be very loud and the only thing you get from the software is the direction of filtered out feet steps?

[vivid briar]

i understand that it is cheating because internet makes us unknown people

[slim spruce]

That is something a normal person can't do.

[vivid briar]

what i would get is meters of shot,direction and foot steps

[slim spruce]

That is cheating

[vivid briar]

;/

[slim spruce]

I could use that and get a huge advantage

And I can hear

[vivid briar]

but i cant

[slim spruce]

That will not mean anything to battleye when they ban you for this, unfortunately.

Better safe than sorry.

[vivid briar]

but lets see if they ban me for using sonic radar and tell them that im deaf person,they won't do something about it as well?

[mint sable]

nope

[slim spruce]

No, that would be setting a very dangerous precedent.

[vivid briar]

dangerous precedent?

[slim spruce]

"This special software breaks our rules but in this situation it's allowed."

Then you will have many others all claiming they are deaf to use it.

Now they have a problem.

[vivid briar]

that's my point

also it is insult that they claim they are deaf

[mint sable]

they cant confirm it either, so a person who can hear can claim they are deaf

[slim spruce]

Yes it is. But that is how people are.

[vivid briar]

well i have one different gameplay which is play with cheap guns and deadly ammo and hunt all others without having fear

but when i go geared,i still die in somewhere and sometime... also in terms of streets of tarkov,it is going to be much harder for me to play

[slim spruce]

I am sorry for your problem but battleye will not make an exception for you to use special software to aid you in this way. The only way is if BSG adds it to the game natively and due to what is needed to be done for this, I doubt it will happen.

[mint sable]

Are you deaf in both ears?

[vivid briar]

yes

i told you that im profound,i dont hear any jackshit

[slim spruce]

If it does not filter out anything it will be pointing out in random directions, so it needs to be filtering out specific things, and that is too big of an advantage.

[oak vector]

What if I had a dual pc set up with cheats on the second pc ca it still be detected. @untold hedge

[slim spruce]

huh?

[vivid briar]

lol

[slim spruce]

Yes battleye has detected such "undetectable cheats".

[mint sable]

Its not a directional indicator, it shows sound sources using surround sound

[oak vector]

My bad ,can*

[slim spruce]

tarkov is 2 channel only

[oak vector]

word

[vivid briar]

then do you have any recommendations for deaf people? use bone headphones?

[slim spruce]

If that works, perhaps, but it won't tell you if it's gunshots or footsteps.

[mint sable]

wait it is?

huh, thats odd

[slim spruce]

pseudo surround software will only create anomalies and sounds that are incorrect.

[oak vector]

Just wear gssh headphone in game with max volume that shit be making my ears bleed but at less I can hear the guy queefing five stores down on interchange

[vivid briar]

i dont understand what are you trying to say

[oak vector]

Bro what, they are headphone’s you can get from lvl one traders

Its like 10k rubles or something idk

[harsh magnet]

Bro

@oak vector hes deaf irl

[oak vector]

Oh

[swift sedge]

Mip mapping enabled to this day, does it have any disadvantage? i enabled it and my graphic memory was reduced by 50% usage (3 gb of 6gb), without this enabled, it was all in use.... i have a Nvme M2 as hard disk, maybe this takes a lot of advantage of it?

If anyone knows more details about this function, I would like to hear about it, about this game

[bitter wagon]

i have fixed most stutters, however still get heavy stutters on lighthouse when playing as a scav

[quiet summit]

How did you fix them?

[grim current]

I need some help my game say this everytime I go into raid then I It says object reference not set to an instance of an object dc

[quiet summit]

Have you tried the fix here? https://forum.escapefromtarkov.com/topic/68368-error-object-reference-not-set-to-an-instance-of-an-object/?do=findComment&comment=1069735

It seems like it's gotten pretty good feedback

[bitter wagon]

page file change, cleared cache, deleted apps, unlocked ram, overclocked gpu, cpu, and ram, reset bios settings

[quiet summit]

Ah, okay pagefile

What values did you end up using?

[grim current]

How do I do that

[bitter wagon]

16384

[quiet summit]

Initial or max?

[bitter wagon]

max

[grim current]

Awacs what do I do there

[quiet summit]

Try 16k intial 25k maximum

[quiet summit]

Follow what that user suggested

In the link

[grim current]

Please

Anyone help me

[slim spruce]

screenshot?

if it's in the game console ignore those

[grim current]

no i dicounect from every raid now

[slim spruce]

screenshot?

[grim current]

idk how toi do what she just sent

i dont have onehttps://forum.escapefromtarkov.com/topic/68368-error-object-reference-not-set-to-an-instance-of-an-object/?do=findComment&comment=1069735

[slim spruce]

ignore that what is happening?

[grim current]

I need some help my game say this everytime I go into raid then I It says object reference not set to an instance of an object then i just dicounect from the raid

[slim spruce]

Go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

[grim current]

pms

[keen mango]

So I get bad stuttering on lighthouse and certain sections in customs, here are my specs:
Intel i7 6700K
EVGA 980ti
32GB RAM
Attached are my graphics settings. My CPU usually sits at 80% usage (high) and GPU at 70% with these settings. Any help please? Thank you

I assume it's my CPU usage that causes the stuttering, any help on reducing that?

Also if it's of any help, when I toggle fps 3 in cmd in-game, my "Render, ms: " is red at 26

[slim spruce]

At first thought you're CPU bound with that high of usage. I assume the ram is not full?

[keen mango]

correct

[slim spruce]

There may not be anything you can do if other maps are fine.

You could try raising the virtual memory/page file size but I doubt that will help.

[buoyant cloud]

I have a question, which one can I ask?
My English is not very good

[slim spruce]

yeah

[swift sedge]

Disable Mip Mapping in your case, when you have this option enabled, you are moving the charge from the GPU to the CPU (as a textures). Tarkov is a demanding game for the CPU, adding to this, you are throwing more load on it with this option, independently if you get a result or not, is that you disable this option. It also requires that you have a Nvme M2, for streaming textures without stuttering, also, I would try lowering the resolution, the rest of your configuration is fine.

As the game is terribly poorly optimized, I only recommend Mip Mapping, for those people who have a good CPU and it is not working enough and with a Nvme M2.... then we can send more work to it and make a more balanced performance for GPU and CPU. However, the performance of this game is a lottery, people with high settings sometimes get better performance, others worse or better performance on low, so, I only speak from logic and in my experience, so I have had better performance in this way.

[knotty beacon]

Is there another place to report offensive nicknames? There's someone named "Kill_Kigers" and he says he's never been banned, I've reported his name multiple times but nothings happened, same for a lot of others. There's a lot of names similar in that they just switch a couple letters that get past whatever algorithm BSG uses for banning offensive nicknames. His first message when I added him was "R u black?" so it's pretty obvious what his username is suppose to mean..

[swift sedge]

Oh, I super forgot, turn off the high color quality, it has no effect and I think it removes 10 Fps and set the shadows on high, maybe your graphics card can receive it without problem, it seems that being on low, the processor can receive it, however, this if I can not confirm, in my case, had no effect on performance the low or ultra and I could not check it because I do not notice any significant difference, but some or a lot users confirm this, with the shadows.

[rain niche]

Hello, can anyone tell me if hearing in the distance someone inhaling to hold breath a bug or not? every time it happens its really loud in my left headphone compared to right side like he is doing it over my shoulder, but there is nobody around me or tried to shoot at me I ran around 100m of my current position

idk why I havent asked yet but I dont see anything on it, and ive noticed it since last wipe

[swift sedge]

That's a problem with the game, the sound sucks in Tarkov, the surround technology doesn't work either, but this problem is normal from what I have heard, unfortunately

[rain niche]

😦 I was kinda hoping its just a trigger to tell you goons are here. im on shoreline lol

[swift sedge]

And the game has had this problem for a long time

[rain niche]

mans keeps sniffing me as I creep around the bushes 🤣

[knotty beacon]

There's so many weird sound bugs like this. I hear keys being opened from hundreds of meters away, shell casings dropping from fights half across the map, pain sounds from people being shot nowhere near me, pins from grenades being pulled super far away, etc.

[swift sedge]

I think the closer you listen to the sound, the farther away from you it is

[rain niche]

I experience most of them too. the pain sound seems like the worst atleast in my experience It screws the person getting engaged on cause now you atleast have info that someone just got rocked in a general direction

I get the gunshots traveling but a lil ugh grunt traveling 200ish meters+? come on

mans got the subdubsonic larynx

[humble dust]

How long does it usually take for the support to answer my email?

[obsidian bronze]

7 working days

Please allow 7 working days for a reply by email

[obsidian bronze]

There's other ways to login to open a ticket if you have a backup email or other security steps added.
Full detail in this post: https://forum.escapefromtarkov.com/topic/169396-deactivated-e-mail-account-and-forgot-to-change-to-new-email-and-now-cant-get-into-game/?do=findComment&comment=2091721

It might not be helpful to you in such degree it was to the user I responded to, but it's full of information that may help

[low mason]

Should i buy tarkov with 8 gigs of ram? I realy want to play it i go an ssd too if i take graphics to 0 and play with low res can i enjoy the game? And i cant buy more ram

[remote robin]

it says minimum requirements 8gb ram

[harsh magnet]

What are your specs?

[remote robin]

but the most important thing for tarkov is your cpu

[harsh magnet]

You also need a good gpu

[remote robin]

when i had a bad cpu i was struggling a lot with 16g of ram

[harsh magnet]

@low mason tell me your pc specs

[low mason]

Laptop 1650 8gb ddr4 ssd ryzen 7 4800h

[harsh magnet]

8gb will stutter

[low mason]

Even on full low?

And low res

[harsh magnet]

Settings dont really change that

But another stick 8gb laptop ram is probs under 40 bucks

[remote robin]

i'd say give it a shot but dont expect to get more than 50 fps

[novel bison]

Hey!
I tried to log into my account today and it says that my account was banned. I wrote a support ticket and a reddit post. People said that it happened to their friends as well and the support never answered. Bought the base game in 2020 and just recently upgraded to EOD only overlay I had open was RivaTuner to monitor my fps because of driver issues (AMD). Does anyone know anything about this or can I even do anything except buying the game again ?
Thank you in advance ^^

[low mason]

And wahts up eith the stuter i mean i can play with 30 to 40 fps but if it will stuter idk

[harsh magnet]

Fps and stutter is diffrent things

[low mason]

Ye

[harsh magnet]

50fps is very playable

My friend has the same laptop as you but he upgraded ram because bad performance

[low mason]

As i said i wouldnt care about playng with 30 fps i just dont want stuters

And does the maps matter i heard itd better on factory but worse in woods

[harsh magnet]

Yeah

[sonic vine]

Omg 30fps....

[harsh magnet]

He would get 40-50

[low mason]

waht laptop he had?

and on what maps?

i have a legion 5 8gb ddr4 ram 1650 gpu ryzen 7 4800h and ssd

[low mason]

and did he stuter or only had 30 fps cuz i dont care about fps just stuters until i have stabil 30 i am fine

[harsh magnet]

Stutters

He still played tho it wasnt game breaking just annoying

[low mason]

how often? sorry that i am annoying with theese questions i just realy want to play the game

[harsh magnet]

Just buy the game and buy qnother i gigs of ram

You could play with 8 gb a bit and the upgrade later

[low mason]

ok last question the stuters came often or just sometimes and could he play on other maps too? and thanks for the help.

[harsh magnet]

We played a lot of woods so yes you could play. Also i dont know exactly how often but he had them

[low mason]

thanks again

[north wing]

So I have a problem with my Tarkov game, and it is that it's super slow after a raid has ended. It takes forever to load the next screen - and the game sometimes goes into a "crash" state. Never been this before (haven't played in a couple of wipes). Suggestions ?

[crimson lance]

Ssd or hdd?

[north wing]

ssd

[crimson lance]

How filled was/is it?

In %

[north wing]

70% maybe

[zinc aurora]

anyone having a problem that their game crushes when loading loot or when the deployment counter goes to 0 , it either freezes my whole pc or blue screens it

anyone got any idea ?

[crimson lance]

Yea i think thats not it (ssd's slow down when filled)

[wraith swan]

Anyone know why screen/sights get blurry a-f with DLSS? I got a 3080 atm, no setting seem to be working well Hmmm?

[tribal spade]

Greetings. I have a big problem

Ive played EFT a few years ago, wanted to pick it up again, but now
I cant figure out my email

usually i only use 1 or 2, but, none of them works
A friend of mine told me my IGN, so i know that
And im sure i know my password from back then aswell, but, for the sake of god
I cant figure out the email i used

Any tipps? Any help?
Pls DM or Ping

[quiet summit]

I would try different domains, unfortunately no one can assist you in finding out what email you're using.

[tribal spade]

What about Emailing the Support?

Ive done that yesterday but, no reply yet

[rain pike]

Hey everyone,
Since a few weeks or maybe months i have huge lagg spikes when entering a raid. I play with like 1 fps for 10-20 seconds and then i can play like normal for a few minutes before i get the same issue. Does somebody know how to fix this? I have tried fixing this via systempropertiesadvanced but this didnt solve the issue.

[quiet summit]

You need to wait several days - Even then ; releasing a login email is a problem with security so it may not happen.

[obsidian bronze]

Have you ever set up a backup email on the website?

If so you can click Unable to login and use another security option set on your account. But you must have set this up previously

[vagrant skiff]

ok i try and buy tarkov with my debit card and it doesn't work anyone know why?

[idle axle]

jo how to turn on 2 lasers at the same time?

[vagrant skiff]

it just keeps saying cant connect to server when i try and log in to

[vagrant skiff]

everytime i try to sign in it says error 213

[remote robin]

put 2 lasers on your gun, turn them on

[lone willow]

i keep getting game aborted i just downloaded the game after a year of deletion any ideas on how to fix this

[quiet summit]

Try and verify files on your launcher

[slim spruce]

what is the error message?

[vagrant skiff]

It can't connect to server

[slim spruce]

error about the auth servers you mean?

[tawdry ridge]

any ways i will carry on my chat here hey quick question guys do you know why Tarkov will send me normal emails for like resetting password but if i login on the website it does not send me the verification code? wondering if anyone would know

[slim spruce]

Try another browser

[slim spruce]

When did it work last?

[vagrant skiff]

Yesterday

[slim spruce]

Are you on a VPN?

[vagrant skiff]

No

[slim spruce]

Change the DNS server to primary 8.8.8.8 and secondary 8.8.4.4 as shown here https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

[tawdry ridge]

did not work 😦

[lone willow]

i keep getting this like ig d-sync thing it like three points connecting to one x on the top left of my screen eveyrtime it pops u it like puls me back like d-sync or "rubberbanding" what do i do to fix it

[slim spruce]

You checked spam folders and nothing? If so does it work in the launcher?

[vagrant skiff]

didn't work

[slim spruce]

you rebooted so it takes effect?

[lone willow]

i keep getting this like ig d-sync thing it like three points connecting to one x on the top left of my screen eveyrtime it pops u it like puls me back like d-sync or "rubberbanding" what do i do to fix it
Also i got this blacklist role. i think i got it a couple years back but how do i apeal it or somthing idk how to do much i just got backinto the game after ayear of break

[tawdry ridge]

It works in the launcher because I don’t need verification code but the website does not work because I need verification and I don’t have it I also contacted support and it’s been 2 weeks and they have not responded

[slim spruce]

you emailed [e-mail] ?

[harsh magnet]

Warthunder?

Really

[tawdry ridge]

Yup

[vagrant skiff]

yeah didn

didnt work

[harsh magnet]

German main?

[slim spruce]

Are you on an internet connection managed by others like a school?

[vagrant skiff]

no

[slim spruce]

This error means something is blocking the connection, like a firewall or manual blocking.

[vagrant skiff]

welp guess im not buyin tarkov

[lone willow]

do you have a vpn on?

[vagrant skiff]

nope

[lone willow]

i keep getting this like ig d-sync thing it like three points connecting to one x on the top left of my screen eveyrtime it pops u it like puls me back like d-sync or "rubberbanding" what do i do to fix it
Also i got this blacklist role. i think i got it a couple years back but how do i apeal it or somthing idk how to do much i just got backinto the game after ayear of break

[lone willow]

damn alr

[harsh magnet]

Wdym?

[slim spruce]

wait you don't own tarkov?

[harsh magnet]

How are you getting error if you dont have tarkov?

[lone willow]

he cant sign in he means

[vagrant skiff]

wait shit i have it lmao i just cant sign in

[slim spruce]

If you sent an email a while back and never got a reply make a ticket in #discord-mod-mail and I'll escalate.

[lone willow]

i keep getting this like ig d-sync thing it like three points connecting to one x on the top left of my screen eveyrtime it pops u it like puls me back like d-sync or "rubberbanding" what do i do to fix it

[vagrant skiff]

i hate how you have 1 attempt and then it locks you out and you have to try and try again in a hour it should atleast be 3 cause everytime i try and login it either says error or just locks me out

[slim spruce]

@tawdry ridge please make a ticket in #discord-mod-mail about the email

[tawdry ridge]

Ok

[slim spruce]

If you still get error 213 error connecting to auth server there's something blocking the connection and you will need to try another one or see what changed between yesterday and today

Since the dns change did not work it's probably something on your PC

Disable firewalls and antivirus software.

[lone willow]

how do i ix this d-sync or maybe not d-sync i keep rubberbanding backwards how do i fix?

[opaque arch]

@slim spruce my email account got disabled and cant access my account anymore, can i change email

[slim spruce]

contact [e-mail] with proof of purchase in pdf form and ask to change it, but I am not sure what the status on that feature is.

[opaque arch]

how am i supposed to get proof of purchase

without my email

[slim spruce]

payment method?

[opaque arch]

ah true

[slim spruce]

screenshot of that if paypal or bank

the date and words of where it came from

and amount of course

[lone willow]

how do i ix this d-sync or maybe not d-sync i keep rubberbanding backwards how do i fix?

[tawdry ridge]

done do i just wait now?

[vagrant skiff]

probably internet or server lag idk

[lone willow]

how would i limit this or decrease it
Also i keep getting booted from the game on entry like game aborted and i just verified the files what do i d?

[vagrant skiff]

guess im just gonna wait then and see if it goes away

[hollow osprey]

Hey! Me and my buddy just did a Scav on Lighthouse and we both had the Industrial Zone Gate extract. We both went there and nothing happened. Is there any reason? Last game we both extracted right there no problem.

[peak zinc]

Anyone had this error before and know of a fix?

[slim spruce]

First, create a restore point so you can undo any changes. (Start > type "create a restore point", choose that, click "create" and name it.)

To fix the TSL SSL error "Local problems on post" navigate to this registry key in the registry editor (start > registry editor):

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.3\Client

And right click the "Enabled" key on the right and modify the data to be 0 and not a 1. Click OK and then reboot and try the game again.

[peak zinc]

@slim spruce thanks

@slim spruce top man, just got informed that the problem is fixed. My friend can play now Legend

[slim spruce]

[fringe eagle]

Hi, i could use some help

Bought and downloaded the game like 2 hours ago and im getting a lot of errors

The most important Is Bsod for kernel security check. When i manage to get inside the game if i load as a scav It says game aborted if i play pmc It says object reference not set to an instance

Couldt play a single minute

Please gimme a hand

[thin temple]

Anybody else unable to get their securite code to log in?

I've been waiting 15 mins or so

and have tried 3 times, no email is coming

[slim spruce]

What is your ram usage ingame and during loading? Is it high like 80%? Also about game aborted try verifying game files in the launcher.

[polar musk]

is anyone also getting disconected for "game aborted try reconnect"

[ancient crest]

typically alt+f4 and restarting your game tends to fix that.

[polar musk]

tried, doesnt work

[ancient crest]

Having an issue with my game randomly having freezes

[polar musk]

how much ram u have

[ancient crest]

will suddenly just drop frames to 0, stalls for a few moments, then resumes like normal

32GB

[polar musk]

gpu and cpu?

and psu

[ancient crest]

GTX 1070 OC, Intel I7 6700K

CX750M

[polar musk]

760V?

[ancient crest]

I believe so. One moment.

750 watts, ye

[polar musk]

alr

tbh might be cpu and gpu

also for less stuttering try getting an empty standby list

[ancient crest]

Well the thing is, it's not like standard stuttering

It'll be fine, running 70+ fps like normal, completely okay

then out of complete nowhere the fucking game just stalls to 0 for no apparent reason, happening every 5+ minutes or so

[polar musk]

prob ram

what ram speeds

[ancient crest]

3000 I believe

[polar musk]

check in task manager then performance

[ancient crest]

yep, 3000MHz

[polar musk]

how much ram is being used ingame. not in offline mode

go in raid naked and tell me

https://www.youtube.com/watch?v=EjnF-bVYUdw&t=78s

follow this it will help u get less stuttering

just the empty standby list

[fringe eagle]

Verified files, now It doesnt even launch. After the battleye prompt It goes straight to the BSOD

Update all Windows, all drivers

Did sfc scannow

Unplugged anything from the laptop

[slim spruce]

reinstall your graphics driver. With nvidia reinstall in the custom option with "clean installation" checked.

[fringe eagle]

Will try

[ancient crest]

It's using about 45% of my ram

[slim spruce]

@fringe eagle Use of what you are talking about is against our terms of use.

Please don't talk about it again.

About the problem we can continue to troubleshoot.

@fringe eagle Try raising your page file size as shown here: Try 16000 minimum and 25000 max https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

That should help.

I expect you are on 16GB of ram?

[sonic grove]

Does anyone know how to fix the DC from anti-cheat issue? I have already verified game files and re-installed battleye as my steps. (the game already runs in Admin mode as well)

[slim spruce]

White list the game and launcher folders in windows defender and also make escapefromtarkov.exe and escapefromtarkov_be.exe run as admin in the properties and also white list those two exes in the firewall public and private and reboot.

[sonic grove]

@slim spruce thank you for the tip sir will be trying it now

[thin temple]

Anybody having launcher verification issues?

I can't get the verification email

[sonic grove]

It take a minute sometimes but also check spam folders

[slim spruce]

see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[thin temple]

it's been half an hour or so. nothing in spam folder, and I'm still getting the verification emails for their website.

[thin temple]

Already tried everything here 😕 just wanted to see if it was only me. Guess i'm stuck waiting for my ticket to be handled

[slim spruce]

Yes you will need to wait for the ticket. I'd also try another pc on your network to see if that works.

[fringe eagle]

Sorry i Guess It came out of frustration. Im trying all your tips

[sonic grove]

Never done the whole whitelisting thing before am i just going through and clicking a check box? or will i need to go set a path for it to find? (Windows 10 if that matters)

[slim spruce]

in the firewall checking the two boxes here

[polar musk]

anyone knows why when i have below 60 ping i still get server connection lost

[slim spruce]

"allow another app" for each of them

[hoary osprey]

quesiton why does it not send me a verification code to my email when im trying to log in

[main skiff]

@slim spruce I was told to ask you for help. Every time I open tarkov, My game starts to bug, the screen starts to distrot, and when I close it, my desktop stays distorted. I have to restart my computer to fix it.

this just started happening a few days ago

[obsidian bronze]

Scroll up a little there’s some tips

[obsidian bronze]

Here

[slim spruce]

what does it look like?

[main skiff]

I cant ss when it happens, could I hop into a voice call with you and share my screen?

[hoary osprey]

me too

[slim spruce]

ok

[hoary osprey]

i dont even have the launcher installed 🥸

[slim spruce]

https://prod.escapefromtarkov.com/launcher/download

[main skiff]

want me to call you in dms or join a vc in the server?

[slim spruce]

dms is fine

[hoary osprey]

i love you man ty

[slim spruce]

[fringe eagle]

8 gb

[rotund cedar]

any admin???

[slim spruce]

This unfortunately may not be enough to run the game, but maybe only the factory map.

[slim spruce]

yes. See #discord-mod-mail

[fringe eagle]

Well It was enough if you know what i mean

[rotund cedar]

hey do u know when servers wipe¿¿

[fringe eagle]

So i dont think that Is the problem

[slim spruce]

no

[fringe eagle]

Im trying now the Page file thing

[slim spruce]

The blue screen you are getting is consistent with running out of physical ram and the page file increase I sent earlier should aid that with SSD space but if not, you will need more physical ram. I recommend at least 16GB.

[fringe eagle]

Oh and btw thanks for the help

[fringe eagle]

Unfortunately i was able to launch before doing these fixes, i could even play around in the hideout

[slim spruce]

The hideout is pretty small memory wise

maps other than factory you might have problems running

[fringe eagle]

Now as soon as the promt goes out It goes straight to bsod

Im not even able to launch the game now 😂

[slim spruce]

The problem is 100% not having enough ram, unfortunately.

8GB and that blue screen error, it's that

[fringe eagle]

But the game used to work

Flawlessly

[slim spruce]

Ram tends to increase in use after patches

[fringe eagle]

Dang

[slim spruce]

We get people with similar issues after some patches, every time

Most have 16GB

And page file increases helps

[fringe eagle]

You think i can get a refund?

I didnt play One minute and the minimal system requirement was 8 gb

[slim spruce]

Unfortunately there are no refunds. Recommended is 16GB on the requirements page. 8GB just means it will launch.

https://www.escapefromtarkov.com/support/knowledge/68

[true fractal]

Exactly why they didn't sell on steam so people couldn't refund

[fringe eagle]

Ive got an Osod now

Didnt even know It existed

[slim spruce]

you're good?

or what do you mean?

[fringe eagle]

Orange screen of Death

Lol

Yes It Is orange

[slim spruce]

I don't know what that is

I see.

I'd update the graphics driver.

Or reinstall the current one with the clean install option.

I think I said that before though.

[fringe eagle]

Yes i did It already

[slim spruce]

You could try a bios update.

[fringe eagle]

Now It Is stuck on loadinf profile data

[slim spruce]

Or make sure all overclocking software and bios options for that are disabled.

[fringe eagle]

I mean Its not Just One error

I get One for usec One for scav

[slim spruce]

The page file increase is just a bandaid solution attempt, but with 8GB it's basically not going to help.

With patches the game sometimes needs more memory, and that is likely the cause for this sudden problem.

[fringe eagle]

Too bad i cant upgrade ram

[fringe eagle]

Sorry mate Is there a way to unable battleye and play offline?

[slim spruce]

No way for that, no.

[fringe eagle]

Because this also happens with Destiny 2 and other games

Also fortnite

[slim spruce]

I'm surprised you could play other big games like that with 8GB

[fringe eagle]

There must be something wrong

Because fortnite Is very light

I can run It in my GF potato PC

[slim spruce]

Try a ram diagnostic in Start > windows memory diagnostic

the orange screen could be a hardware problem

[fringe eagle]

Yeah i tried running eft in compatibility mode and It gave osod

Disabled the mode and we are back tò bsod right before launch

Running the Memory diagnostic rn

[undone inlet]

hey im getting a "game aborted try reconnect" error, anyone know any possible fixes? i tried restarting my router, pc, verifying game files and changing servers and turning off any anti viruses

[slim spruce]

verify the game files 3 more times

Sounds weird, but I've seen it work

[undone inlet]

ill try

holy that worked

[undone inlet]

i tried restarting my pc afterwards and it gave me the error again, i closed express VPN from my task manager and the game now works (even tho it was already closed in my tray) pretty weird

im now getting a server connection lost when trying to join a raid

[slim spruce]

uninstall it to be sure it's not still on

[undone inlet]

the vpn or game?

[slim spruce]

vpn

[undone inlet]

aight

[slim spruce]

sometimes it's still active

[hard pelican]

my friend who stopped playing this game a few wipes ago was hacked and no longer has his acc due to it being banned after this . he lost EOD and is wanting to get back into EFT but cannot because of his acc being banned. is there anything that can be done about this?

[mint sable]

buy a new account, thats about it

[hard pelican]

so he has to spend another $144 on this game?

[mint sable]

yes

[hard pelican]

is there anywhere else i can go or send him to go to possible have something done?

[slim spruce]

If it was banned for cheating it can't be unbanned.

[mint sable]

no

[slim spruce]

Appeals go to battleye, not bsg

[mint sable]

4.3.1. Independently take steps to ensure the security of their Account and prevent its unsanctioned use by third parties. The User undertakes not to disclose or transfer to third parties their identification details by which the User may be authorised (authenticated).
This is part of the License Agreement

[slim spruce]

but battleye's and BSG's stance on this is that you are responsible for actions done on the account

[hard pelican]

im not sure if it was. im assuming it was because when he tried to log in it said his acc was permanently blocked.

[slim spruce]

If it was hacked you can assume it was cheated on

[hard pelican]

true

[slim spruce]

There's not anything you can do if that is the case

[hard pelican]

alright, thanks for the help 🙂

[gloomy aurora]

whens wipe

thats all I wanna know

[worthy summit]

would anyone here being willing to throw me a suggestion

[oak vector]

Sessamy they should add bucked up pre workout to tarkov

[worthy summit]

sounds like something id find in scavs backpacks

[dusk forge]

hey everyone I just bought the game today, and when I go to play I just get a black screen I can hear the music and if I hit the windows key and go back to the game I see the game for a second, Anyone know the fix

[slim spruce]

You never launched it successfully before?

[dusk forge]

Not once

Ran as admin and still nothing

[slim spruce]

check "disable fullscreen optimizations" for escapefromtarkov.exe (not the launcher exe) in the right click > properties > compatibility tab

Apply then try the game through the launcher again

---

If that doesn't help go here

C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings

And first back up these ini files by copying them to another folder on the desktop.

Try deleting graphics.ini first and try again, then delete the rest if you still have the problem.

If this doesn't fix the problem please paste the files you backed up to replace the files that took their place in that folder.

If you never started the game before you can just delete them all, no need to save.

[dusk forge]

that didnt work trying step two now

still doing it

[slim spruce]

Is the graphics.ini file in that folder read only in the properties?

[dusk forge]

no

[slim spruce]

[dusk forge]

no

[slim spruce]

Reinstall your graphics driver in the custom install option with "clean installation" checked (nvidia) or do the "factory reset" option in the AMD driver installer.

Then reboot and try again.

[dusk forge]

still nothing.... When I go to load it starts windows than freaks out and tries to go full screen than boom black screen

[slim spruce]

Is the folder that has those ini files read only too?

The ini files aren't but what about that folder they're in?

something is blocking access to that graphics.ini file I bet

[dusk forge]

the settigns folder is read only

[dusk forge]

so is the battle state games folder

[slim spruce]

with a square or a check?

[dusk forge]

square

[slim spruce]

That is fine

[slim spruce]

verify integrity of the game files in the launcher

top right on your name > check integrity

If it says it needs to repair there's files being deleted by the antivirus

[dusk forge]

is there a way to load windows mode

I will verify now it says 12 min'

now it says 55 min

[slim spruce]

try ALT ENTER when it goes full screen

to switch to windowed mode maybe

Also, what resolution are you on and what is the scaling setting set in windows?

[dusk forge]

SOOOO ALT ENTER lets it work now, so its a issue going full screen hmm

[slim spruce]

you're good?

if it's not in real fullscreen your mouse might go to another monitor

[dusk forge]

Like I see the game now in windowed mode but if I try to go full screen it freaks out

and goes black

[slim spruce]

windows 11?

[dusk forge]

10

[slim spruce]

in the properties compatibility tab

"Click on Change high DPI settings and in the new window check the box for Override high DPI scaling behavior. Scaling performed by Application
"

for escapefromtarkov.exe not the launcher

[dusk forge]

trying to find the.exe now

[slim spruce]

by default it's in C:\battlestate games\eft\(here)

also disable fullscreen optimizations

[dusk forge]

is it conserning that I dont have that folder

[slim spruce]

no, it's somewhere else that you chose

It would be the folder you chose to install to

[dusk forge]

found it

[dusk forge]

still flashing than going black

[slim spruce]

What overlays do you have?

[dusk forge]

none

[slim spruce]

start in windowed and then choose your resolution in the settings, apply ingame, then choose fullscreen in the settings.

[dusk forge]

It keeps auto selecting this for some reason my normal resolution is 2560x180

[pliant oracle]

because its in windowed

[slim spruce]

that would be correct

[dusk forge]

Yeah as soon as I click fullscreen it just goes black

[pliant oracle]

same on borderless?

[dusk forge]

yeah

It only works in windows

[slim spruce]

I'm trying to find examples of this in the past but they are all for very old game versions

And the solution was to update that fixed it.

[dusk forge]

I found something about upping scaling to 125%

than moving it back to 100%

[slim spruce]

[dusk forge]

I dont know if I am allowed to share the link here to the forum

[slim spruce]

yes

[dusk forge]

https://forum.escapefromtarkov.com/topic/122021-windowed-mode-fix/

welp that didnt work

[slim spruce]

You clean installed the graphics driver already?

Not just reinstall?

Also, do you have g-sync enabled?

[dusk forge]

freesync is on

Im amd across the board

[slim spruce]

try disabling freesync just for this

And if you reinstalled graphics drivers in the factory reset setting reboot

And clear cache in the launcher

[dusk forge]

Well it works

Like I’m full screen for now

[slim spruce]

but you can't when you first start?

[dusk forge]

Do I marry you now or later, like really thank you so much for all of this, I mean now that I turned off freesync and centered my scaling preferences it works post clearing cache

[slim spruce]

scaling should not matter, try changing it back

freesync is probably it

[dusk forge]

I’ll try now

freesync crashed it again

when I set it to factory default, gpu scale, integer scale and freesync it acts up

[slim spruce]

I'd suggest you send in a bug report in the launcher about this: tell them what causes it and how to fix it.

[vagrant skiff]

ok uh i got into my account and now its telling me to buy the game again @slim spruce

[slim spruce]

You bought it?

[vagrant skiff]

yeah i just couldnt sign in cause of error 213 i just had to wait but now it says i dont own it

[slim spruce]

When did it work last?

[vagrant skiff]

like last weak

maybe like friday or saturday

[slim spruce]

you bought the game on the official website or a 3rd party one?

[vagrant skiff]

official

[slim spruce]

Either you're on the wrong account or bought the game and it somehow was removed from your account, like from a charge back. You will need to make sure you're on the right account. and, if so, contact support in a ticket on your profile page to see what's wrong.

The latter sounds more likely as it probably was removed while you were logged in, causing the auth error.

[vagrant skiff]

and i tried to buy the game again but is says payment can not be completed

[slim spruce]

which error code?

[vagrant skiff]

3032

[slim spruce]

3032 means a forced refund happened most likely

you should contact your payment method

If it's reversed contact xsolla

https://help.xsolla.com/i-cant-make-a-payment

xsolla handles all payment systems for the game.

[vagrant skiff]

guess i just cant buy tarkov rip

[oak vector]

!wipe

[low mason]

will the same thing happen? to me i am planing on buyng the game but i got only 8 gigs of ram

[eager shard]

Everytime when i try to log in i have a second verify auth. Thats a good thing but sinds i did not play the game anymore i don't have a verify. There is standing they send me a email but i don't recieve anything. What to do now because i really want to play again.

[quiet summit]

Basic things to try If you have issues to receive mail verifications, try :

1. Check the "Spam" folder - a letter by mistake could get there;
2. Wait at least 5 minutes - the letter does not arrive instantly;
3. Add to the whitelist of your sender's mail [e-mail];
4. Check if the mailbox is full, letters may not come if the quota of your mailbox is full.
5. Check your mail settings, turn off all filters on your mail, and also check your mail forwarding settings. When forwarding is turned on, letters can go to another mailbox. (We want to warn you, if you use mail forwarding, there may be many reasons for not delivering a letter, in which case you will need to contact the support of your mail service).
6. Contact the support of your mail service with a request, why you do not receive letters from the project Escape From Tarkov from the addresses:

[e-mail];
[e-mail];
[e-mail]

[eager shard]

Non of them worked so far, In this picture you see that i receive the other mails. But i don't receive the mail of the code...

[quiet summit]

Have you already reached out to support?

[eager shard]

Yeah 2 days ago. But i thought maybe someone else got the problem to.

[fierce raptor]

some time ago i had same issue, i think after many attempts they sent the code or something

[quiet summit]

Then you will have to wait for a response

[eager shard]

I hope.

[eager shard]

Alright, thank you very much!

[quiet summit]

[low mason]

do u think i should buy tarkov with 8 gigs of ram and no i cant upgrade got no money

[quiet summit]

Unfortunately no.

You will likely only be able to run one of the maps.

[obsidian bronze]

When you gain access, I'd highly suggest adding a backup email or google authenticate to your account too 🙂

[humble dust]

is there any way i could contact game support chat?

it is really important and urgent!

[coarse crater]

If you have a tech support question you can send it here

[humble dust]

my account is hacked

[coarse crater]

Oh 💀

Contact bsg support and change passwords, not sure what else you can really do about that

[humble dust]

the hacker changed the email so i cant reset my password

he hacked my gmail and got me banned on twitter and youtube aswell

[grand laurel]

What cheap laptops y’all using for organizing y’all’s stash in bed? And do you need a graphics card to launch tarkov?

[crisp trout]

@grand laurel im using my phone

[grand laurel]

Lol

Teach me

[crisp trout]

teamviewer

[grand laurel]

Ahh I wanna have my Pc off tho

Cheapest I found it 599

[crisp trout]

maybe you for sure need a gpu to launch tarkov unless you have quite qood integrated in intel

[mild lichen]

Would someone be able to help me figure out why my connection in game is so ass?

I'm sure there's someone in here who has experienced it and resolved it

[coarse crater]

I have never seen anyone do that 💀

[humble dust]

Just do it before going to bed mate

[coarse crater]

^

[chilly portal]

https://imgur.com/a/dHfhaCW

Tarkov lagging like all hell

[harsh magnet]

why?

[solid eagle]

Welcome to Tarkov

[vivid briar]

so my tarkov wont install

[slim spruce]

What is happening?

[vivid briar]

i just built this pc only have discord on it, but i click the install buttun and simply dose nothing

no error message

[slim spruce]

install to C:\program files (x86)\EFT or try starting the launcher as admin and choose where you were putting it.

[vivid briar]

want to get into a call so i can share my screen @slim spruce

[slim spruce]

Ok

[vivid briar]

private call or in chit chat 3?

[slim spruce]

private would be best

[vivid briar]

sent you a friend request

[topaz basin]

I get 60-80 fps at the moment, but my GPU is only at like 40% utilisation, is there any way I can unlock this? RTX2070S with 9th gen i7 so pretty sure its not being bottlenecked

[slim spruce]

@chilly bay yes don't talk about that please

[chilly bay]

alright sorry

[ancient crest]

having consistant random freezes for no apparent reason, clearing standby didn't help

happens when I'm being shot or just at random

dont really know wtf is prompting it, game just drops to 0 and I cant do shit, especially troublesome in firefights

and frankly it's getting on my nerves, can't do shit when playerscavs try to attack me, cant keep consistant in fights because game will decide I just need to die for no reason

[slim spruce]

AMD graphics?

[ancient crest]

Nvidia.

[slim spruce]

Try reinstalling the graphics driver in the custom install option with "clean installation" checked. If that doesn't work and you have an AMD cpu, try a bios update.

[ancient crest]

Additionally, is it normal for the menus to randomly freeze and stutter, because that also appears to be an issue if it isn't... And will do

[quaint copper]

anyone know why this would keep popping up

or what it means

[slim spruce]

packet loss

[quaint copper]

anyway to help make it stop?

i keep freezing at times

[slim spruce]

If you're on wireless try wired.

[quaint copper]

will do thanks

[slim spruce]

If that helps I'd try 2.4Ghz if you're on 5Ghz (better range) and also maybe try changing the channel of the 2.4Ghz to a better channel (1-11 or 1-13 on some routers) with help of a scanner app like "wifi analyzer".

[pastel ledge]

getting frame drops on lighthouse

can anyone help mitigate?

[slim spruce]

Does it happen on other maps?

[pastel ledge]

nope

had issues a while back but someone instructed me to increase page file

[slim spruce]

What is your ram usage at during gameplay?

Did that help, the page file?

[pastel ledge]

yup

[pastel ledge]

normally? or on lighthouse specifically?

[slim spruce]

On lighthouse

[pastel ledge]

i can scav in and tell you right now

[slim spruce]

I assume it's fine on other maps

[pastel ledge]

i specifically had a bunch of drops when i scoped in to fight some rogues

[pastel ledge]

yea it's fine everywhere else except lighthouse

[slim spruce]

Lighthouse still needs to be optimized and scoping in double renders, so there may be no way to get around that.

[pastel ledge]

ah i see

sucks i guess

learnt every map except lighthouse, dreading the fps issues

and lo and behold, i try it a couple times and huge fps issues

[sly viper]

i cant am not receiving verification codes , i can get them from the website but not the client

[slim spruce]

Try the tips on this page https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[sly viper]

not fixed

can i buypass it with this ?

[slim spruce]

If nothing on that page works, and since you get the website email, I would try a bios update as that may fix it.

I am not sure about that single use code to be honest.

[sly viper]

how do i do that

[slim spruce]

A bios update is very technical and requires entering the bios and using a usb flash drive formatted to fat32.

I would test another pc on your network with tarkov to be sure it's not another cause.

[sly viper]

dont have one

[slim spruce]

If another pc works with this email request on the launcher the bios would be a high chance of fixing it.

Anyways, the bios is what I'd try.

Laptop or desktop?

[sly viper]

laptop

[slim spruce]

which model?

[sly viper]

does it mean anything that it worked befor

[slim spruce]

yes that's good

[sly viper]

omen 015

[slim spruce]

Exact model?

The models are longer than that

The built in HP Support assistant may make this easier.

It should be installed.

[sly viper]

i just had to restart and it fixed

[slim spruce]

Great to hear!

[worldly stratus]

yo community

can you support me

[slim spruce]

yes

[worldly stratus]

what in the frickity frack is here? and where

[slim spruce]

an item is somewhere around you

[worldly stratus]

I get the perception dot but its not there.. its not in the jacket either

[slim spruce]

[worldly stratus]

is it like in the floor lmao

[slim spruce]

It could be possibly invisible or barely below the ground.

[worldly stratus]

unfortunate

well ill keep looking

[pastel ledge]

aight

so i scavved in twice to lighthouse

and i think i've identified the problem specifically, both times i had an m700 with a burris tac 30, the one with 2 zoom levels

and i think cuz the game had to render thrice, not just twice the performance chugged a lot

so does that just mean i can't take variable zoom into lighthouse?

[sharp ingot]

Ah the classic. Yea scopes hurt everybody on lighthouse. So if you don’t get good performance at a baseline, they kill your fps

I just barely manage to maintain 70 frames while scoping in.

[pastel ledge]

i mean i get 60 consistently

but aren't you fps capped? to 60?

[lunar sky]

anyone else getting constant packet loss? I have fiber optic, no other games have issues. never had it in this game (VERY rarely) tried changing server, happens every raid

[pastel ledge]

try the packet loss website to double check

https://packetlosstest.com/

i had it, until i figured out that my roommate was streaming something

them stopping fixed it for me

[glacial flare]

Im having really bad ping recently, any known problems or fixes ?

[vagrant skiff]

i bought a prepaid visa and cant buy tarkov still getting error 3032

[remote ledge]

if you go offline on labs will a keycard be consumed?

[slim spruce]

no. You keep it.

[vagrant skiff]

do you know why i cant buy tarkov with my prepaid card?

[slim spruce]

What error do you get?

[vagrant skiff]

still 3032 i made a new account and tried but its still 3032

[slim spruce]

3032 means your xsolla account is blocked. You need to contact them.

[vagrant skiff]

why the fuck would be blocked what did i do

[slim spruce]

The most common cause is a forced charge back and they blacklisted you.

[vagrant skiff]

man

[slim spruce]

https://help.xsolla.com/i-cant-make-a-payment

[vagrant skiff]

fuck finally thank you

[ancient crest]

The random freeze glitch I've been having still seems to be there in spite of previous suggestions...

[vivid briar]

technical problem, seems like something (discord?) has more rights to the audio output and when it's quiet in tarkov, I hear no tarkov sound. When I toggle my scope, or reload, the full sound of the game comes back for a second. After that, it returns to being quiet again. Anybody has had this before?

[gaunt mortar]

Hello everyone , does anyone know how to change email ?

[obsidian bronze]

@gaunt mortar You can’t unfortunately it’s disabled, no eta on it being re enabled, if ever

You can add a backup email by logging into the website, go to profile, “security settings”

[slim spruce]

@noble lava What is happening with the region error?

[noble lava]

In a few seconds of my FIRST game I was disconnected by an error, then I couldn't connect anymore, which seems to be a region error

[slim spruce]

Do you own the correct region of the game for where you are?

Other for everywhere but the Russian/CIS countries or Europe. Europe for the EU countries and Russian/CIS for those countries.

[noble lava]

Probably yes... I bought it yesterday and it won't move. haha

[slim spruce]

Where are you and what did you buy? Other/CIS/EU ?

[noble lava]

I am in South America, and with Others

[slim spruce]

What servers do you see in the launcher?

[noble lava]

Available are all USA and SAM

[slim spruce]

What error do you see exactly?

[noble lava]

Game aborted, try reconnect

and

conection lost

[slim spruce]

Verify integrity of the game files in the launcher. This is not a region error.

[brittle heart]

In lighthouse map i couldnt extract as scav in south road landslide

[noble lava]

I could be mistaken about the error being about region, sorry

Ohh, im sorry

[brittle heart]

why?

[scarlet hare]

Will resetting your account delete your friends

[slim spruce]

No

[crimson lance]

I dont know how our matrix is codded but its most likely not connected to eft

[ashen loom]

does anyone understand why I keep seeing lots of blue lasers

[noble lava]

Now wrong version of the service

[ashen loom]

and my game keeps crashing

[noble lava]

im so bad...

[slim spruce]

what does it say exactly?

[noble lava]

error with the game

wrong version of the service

[slim spruce]

That is exactly what you see?

You don't see this do you?

[noble lava]

this is an error that is appearing

[noble lava]

not this

[slim spruce]

What is the exact error you see word for word, even in the wrong language?

Code included?

[noble lava]

when looking for a match, sometimes I even go in and walk for a few seconds, then the screen goes dark and this error appears:

wrong version of the service

[slim spruce]

Do you have the official version of the game that is purchased?

[noble lava]

yep!

[last bough]

My game audio is not working

[slim spruce]

I see

[slim spruce]

The error is related to battleye I believe "bad service version".

Try deleting the following files/folders and then verify the integrity in the launcher
► C:\Program Files (x86)\Common Files\BattlEye
► C:\Battlestate Games\EFT\BattlEye
► C:\Battlestate Games\EFT\EscapeFromTarkov_BE.exe

[ashen loom]

how do I uninstall tarkov

[slim spruce]

In windows the uninstall a program feature. Battlestate Games launcher and Escape from Tarkov

[lofty stone]

so basically i play tarkov and after lets say about 3hours the performance just drops for some reason. Nothing changed no other apps running. Starting the game, play it for 3h nonstop without opening anything else or whatsoever and then performance at the end of the 3hours i garbage

[slim spruce]

Does this problem get fixed if you restart the game at this time? If so, it is likely a memory leak.

[lofty stone]

Im not sure i havent restarted it. I will try it, but how do i stop a memory leak or its just that i dont have much ram?

[slim spruce]

Memory leak means the game's memory usage keeps climbing and maybe never stops. There is a memory cleaner option in the game settings you can try.

[lofty stone]

definitely will try it in the settings, but is it my sided problem?

I have seen that at the start of the gaming its lower than the end result

[slim spruce]

Certain machine configurations have this, but mostly AMD systems from my experience.

[lofty stone]

I dont have amd so...

[slim spruce]

Also, most people I know have performance degradation after a long play session. Restarting usually fixes it instantly.

You will see streamers restart occasionally.

That is why.

[lofty stone]

Well thats good to hear!~Thank you for your really fast responses that are info full. Really appriciate it.

[slim spruce]

[gray stratus]

EU servers pings bad why ? I am show ping for server list 40 50 but ı am playing and ı am showing 140

[obsidian bronze]

no issue for me

[slim spruce]

Make sure there's no VPNs enabled on your machine or network.

[gray stratus]

we are in turkey is there problem can be for my country ?

[slim spruce]

It could be internet service provider redirection issues or routing.

[gray stratus]

okey thank you @slim spruce

[ashen loom]

yo

has anyone's game been crashing

my game was fine yesterday

[karmic pike]

Is there a reason I cant use performance mode for dlss?

[loud moss]

your res

balanced performance for 1440p ultra perf is for 4k

[slim spruce]

Needs 1440p and ultra is 4k

yeah something like that

the best 2 needs 1440p and 4k

[karmic pike]

ooh okay thanks, i thought i could just use it to make my performance better, is it better to have it of or on balanced for frames?

[loud moss]

what are your specs?

[karmic pike]

2060, i9, 24 gigs ram,

[loud moss]

Go ahead and try it

i use quality to have the least visual degradation while still getting more frames

[karmic pike]

Okay, will do, thanks for the help :)

[vivid briar]

Does this game work with linux yet, I heard battleeye has to unlock proton so we can play tarkov and go into online matches.

[loud moss]

no

[vivid briar]

dangg

[slim spruce]

Not yet. For further info and a linux tarkov community see here https://discord.gg/5zM86yJBYs

a mod here owns this discord

[vivid briar]

thanks

[noble lava]

thanks but nothing worked

[slim spruce]

Reinstall the launcher.

[noble lava]

I've done

[slim spruce]

try running "install_battleye.bat" that is in the battleye folder in the game folder

Also make sure the escapefromtarkov.exe and escapefromtarkov_be.exe are running as admin in right click > properties > compatibility tab > check "run as administrator" and also allow these two files in the firewall public and private (start > allow an app through windows firewall > change settings > allow another app > choose both and check public and private for each)

---

From battleye's website on this error "For some reason the BattlEye Service in your game directory is outdated or not operating properly. All the latest BE files always come with the game distribution, so please make sure that it is properly installed and fully up-to-date (e.g. by verifying your game cache on Steam). Due to external factors in some cases the BE Service may have problems operating, which can also lead to this error. In that case please try to close all unnecessary programs while playing the game. If that still doesn’t help we would suggest a full repair reinstallation of Windows as a definite solution."

Unfortunately I have seen that a full reinstall fixes it several times.

[noble lava]

I'm installing again, for that

[grave folio]

Hello, I am trying to open the game but unfortunately the verification code is not arriving in my email account. I am waiting for a solution, please help. I have tried every possible way.

[autumn mantle]

are we able to buy merch on the tarkov store? for some reason it won't let me input my credit card inof

[slim spruce]

It's possible yes. Their support is on the contact page on the store website. I'd try another browser first.

[desert magnet]

For some reason shadow play stopped working today with Tarkov. I get the following error message, which is strange considering I've been using shadow play for no problem for a while now, any ideas how to fix?

[slim spruce]

Are you trying to use the auto clipping feature?

Or the on demand save a clip feature?

[desert magnet]

On demand save a clip feature.

[slim spruce]

these suggestions look good https://slurptech.com/fix-supported-game-required/

[desert magnet]

thank you!!! I'll take a look

[slim garnet]

hey, having a problem where im not receiving the verification email to log in. Not sure what to do.

[slim spruce]

see here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[slim garnet]

I am unable to even log into my account.

[slim spruce]

See that page for tips

[ancient fractal]

Hi guys, this has never happened before but whenever I try to launch Tarkov it either crashes the game, or restarts my computer (sometimes resulting in a bluescreen) {It was working fine yesterday}
idk whats happening but I suspect one of my SSD's are failing
anyone know whats happening?

[brave maple]

trying to update my game but the update button does nothing when I click it. Anyone know how to resolve this issue?

nvm just took about 5ish minutes for it to actually start updating after clicking the button

[noble lava]

It worked now, but it only installs and everything works normally...
I appreciate your help!!
I already killed my first player with mosin haha

[slim spruce]

Great. Have fun!

[noble lava]

S2

[neon cloak]

Hello, I was wondering if anyone is having the same issues I am. My internet went down for several hours last night while I was in a raid. Today, every time I try to join a raid I get all the way to loading into the world. I hear world sounds, but just before it actually loads me in it says “Game aborted. Try reconnect.” I’ve went through everything I can think of from a complete reinstall to reaching out to support. I haven’t been able to join a raid at all, and it locks me into one when I try now.

[slim spruce]

Tried verifying integrity of the game files?

That should fix that problem, and if not try it several times.

[grave folio]

I have been waiting for help because the verification code has not been sent to my email account for months.

[slim spruce]

Tried things on this page? https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[grave folio]

I have tried everything but it did not work.

[slim spruce]

You will need to email support about this then or use the ticket option on the website.

[grave folio]

I have been writing for months and they are not responding, so I wrote to you.

[slim spruce]

make a ticket in #discord-mod-mail and I'll escalate it

[grave folio]

ok ty

[crude glacier]

Hey Guys , sorry for my Bad english. I search for a supporter, i am @freenet Mail Service and dont get any Email from the Support .... I write already 3 E-Mails with my Google Mail but dont get any answer ... I Just want to buy the EOD Version 😦 j tried to do a new ACC but Always saying false Password Same to other 5 Friends there tryed to Open a Seconds Account too , every time false Password ( new ACC to Open a Ticket ) pls Help me 😭

[slim spruce]

If you have not got a reply to any emails please make a ticket in #discord-mod-mail and I'll send it up

[crude glacier]

Yeah i tried all Options and write some Tickets , OK i will Open thank you , what i wirte in the discord Mod Mail ? My Email to the BSG ?

[slim spruce]

state the problem and the email you used to send to us yes

[crude glacier]

I will thank ♥️

[brave maple]

I have to reinstall but It is not starting the install after I select which folder I want it in. How do I fix this?

[slim spruce]

Stuck at 0/0?

[brave maple]

the install is just not starting at all

still says reinstall

[slim spruce]

So the button doesn't change and just says install?

[brave maple]

yes

[slim spruce]

Try opening the launcher as admin.

[brave maple]

launcher isnt opening when I click run as administrator ill try to restart my pc and see if that works.

[wintry hill]

Hey guys I've been unable to play Tarkov for quite some time now I am constantly crashing to desktop after a few minutes in raid. Every time I do so I see logs saying the following: https://gist.github.com/csteifel/25589113225422335a4a58b4f54e1fd7 I've tried everything I possibly can think of at this point that I would think would be effecting Tarkov, I'm already at the lowest settings available I'm on a fresh install of windows and tarkov, I'm running a Ryzen 7700x and a Radeon 6900 XT with 32GB of RAM so it definitely shoudln't be a hardware overload issue, this very clearly looks like some bad error handling in the code but I've been unable to play Tarkov for months now because of it. Anyone have ideas?

[slim spruce]

You submitted a bug report in the launcher?

[wintry hill]

I've submitted a number of them and I always get a pre-canned response that doesn't help. It's always like: make sure its on an SSD, make sure you have enough memory. That sort of response

[slim spruce]

Bios update?

Or lowering ram speed to 2133 ?

[wintry hill]

Updated yesterday

I don't even know if I could lower to that. I'm running new DDR5 sticks that with XMPP runs at 6400 and stock runs at 4800

[slim spruce]

run at 4800 native speed then

[brave maple]

thanks that worked

[slim spruce]

[brave maple]

youre clutch asf for helping everyone

[slim spruce]

https://tenor.com/view/nodding-master-chief-pablo-schreiber-halo-i-agree-gif-25301085

[little hawk]

why is my game completely freezing

restarted 3 times

fixed

[dense ridge]

I played a lot this wipe and got to level 40 (the game ran smooth then). I stopped for about a month, and decided to come back today for the pre-wipe events. Now I'm suddenly having horrendous stuttering every online raid (offline is 140 fps+ no stutter). I also notice that my 16GB of ram is not being fully used during the stutter (it's at around 12/16GB during stutter), but for some reason my HDD is being spiked to 100% even when nothing is going on. This is despite me having Tarkov installed to an SSD drive.

When I google the HDD utilization spikes, people say it's because Tarkov is using a pagefile on the HDD. But why would it be using a pagefile when it is not using 100% of my RAM? This is driving me crazy at the moment, I have no idea what is going on but Tarkov (and only Tarkov) is practically unplayable.

I have uninstalled and reinstalled the game, uninstalled and reinstalled my graphics drivers, restarted multiple times, played with the graphical settings a ton, run malware and memory tests, all to no avail. Has anyone experienced anything similar? And how did you fix it?

EDIT: I have found a solution to this issue (though maybe not the cause), read more here: <#community-support message>

[gloomy violet]

i have an issue my mic dont work when i load the game and i have to leave and rejoin discord vocal, the same issue happen when i go in to raid or hideout. there is any solution for this? thanks. my headset is astro a40 with mixamp

[astral thorn]

my install is stuck like this

i have not played in a while and idk what to do to fix this issue

[quiet summit]

Watch a youtube video

It'll keep going before a couple minutes

Just let it sit there

[astral thorn]

it typically just cancels the install on its own

[quiet summit]

Oh

Try and launch your launcher in admin

[astral thorn]

i'll try that

[vivid briar]

Bro I came to this channel after cupcake asked for help and you say “watch a YouTube video” I died

[quiet summit]

LOL.

That's not what I meant!

Pass the time

[gloomy violet]

any solution for this?

[thorny python]

just fully remove tarkov off your system and start again

[sharp ingot]

That usually works. If it doesn’t, best course of action is probably to redownload the launcher

[quiet summit]

Try and adjust priority on your TM

[astral thorn]

no change

[quiet summit]

Discord higher

[quiet summit]

Is it still canceling?

[thorny python]

buy headphones

[sharp ingot]

Wait for a bit this time. It shouldn’t cancel.

[gloomy violet]

yes after spending 300 for them

[thorny python]

you spent 300 for the same quality of audio as a 50$ headset

[quiet summit]

Restart computer

[thorny python]

it’s probably something on your OS taking priority

[gloomy violet]

when you will try them then you can say it

[thorny python]

i would never dare try anything that has headset or gaming in its marketing

cause its all junk

or anything that astro, turtle beach, kingston, steelseries etc produces

or buy any closed back headphone

with the exception of some beyerdynamics but they are also just too sharp and still not god tier

[astral thorn]

worked

[quiet summit]

[gloomy violet]

so whats your headset advise so i can play like you?

[quiet summit]

Sameer, have you tried to change priority like I suggested early?

Set Discord above normal on your TM

[gloomy violet]

im doing it right now

[thorny python]

high quality audio headphones, wide sound staging.

[quiet summit]

Ok

[thorny python]

honestly for a decent price id recommend hd560s and a small preamp or dongle dac as they dont really require much at all

[quiet summit]

Chad

Gotta love sennies

[thorny python]

yeah the massdropxsen hd6xx with a tube amp are beautiful

the hd560s are a near perfect linear audio. basically everything comes out just how the producer wanted it to, the staging and mapping is amazing for gaming

6xx is more tambre with of the charts mapping and staging

[quiet summit]

600's are my happy palce

[thorny python]

its like 560s had a a line then hooked up with massdrop

yeah 600s are bangin

not as crazy as the massdrop edition tho

[quiet summit]

You prefer massdrop 600?

[gloomy violet]

still same issue

[thorny python]

those senny gaming ones are good as too and dirt cheap like dirtttttttt cheap beasts any of the other “gaming headsets”

[thorny python]

what interface are you using

wheres it plugged into your computer

[gloomy violet]

usb

[thorny python]

6xx massdrops are better then 600s but are amazing

[gloomy violet]

in the back site

[quiet summit]

Yeah, the only "gaming" brand headphones I'll buy

[quiet summit]

[thorny python]

whats the interface

[quiet summit]

Interesting.

[thorny python]

i think they are on sale atm?!

[gloomy violet]

what do you mean by that? windows?

im on win 11

[quiet summit]

Maybe, the 600's went on sale this week too

[thorny python]

is there a stack

amp dac interface preamp

[thorny python]

ill check mass drop

nah not on a big sale, sad but still 40 usd off can i link it in here ?

[quiet summit]

Ok

[thorny python]

https://drop.com/buy/massdrop-sennheiser-hd6xx

same drivers as a 650 but like godtier

[quiet summit]

mmmmmmmmmmmmmm....

[thorny python]

it will be an issue with whatever interface youre running and its priority in windows and with windows 11 its toxic to get to the proper og settings, my suggestion would be if you havent already fix your windows 11 so its useable

[thorny python]

what stack you runnin atm

[quiet summit]

Just a ifi dac no amp

[thorny python]

true true

[quiet summit]

Still fairly a newbie in the higher quality audio world

[thorny python]

if you go 6xx defs invest in a good amp even with those 600s tho arent they demanding

[quiet summit]

Any solo amp you suggest?

[thorny python]

currently topping is making a few good amps

good for being digital sound superb

reasonable pricing

[quiet summit]

Definitely going to look into the 6xx

Curious.

[thorny python]

god tier for its price check out idk z reviews or dmz

dmx*

[quiet summit]

More curious if they're worth picking up with the 600's I have

From what I read, 600's are just +treble version of 6xx?

[thorny python]

dms*

[thorny python]

600 came out a lot longer before it

[quiet summit]

Yeah lol

[thorny python]

6xx is like a 560s imo very linear

• treble isnt linear

[quiet summit]

mm

[quasi notch]

My game freezes up for a few seconds anytime anyone shoots (even when they arent near me, they can be pretty much anywhere in ear shot on the map), any ideas for optimization to stop it? - PC is: 32GB ram, AMD Ryzen 5 3600XT 6 core and 3060TI

[quiet summit]

Check the fourth pin here

[quasi notch]

Thanks ill give it a try!