community-support

[quartz escarp]

No it did not come,

[low wharf]

Sounds good thank you!

[drowsy kayak]

anyone knows why I got permanent server connection lost and cant relog at all? 🙂

[plain crypt]

Restart your router and pc

[lunar valve]

is it possible to run the game on intergrated graphics my specs are 8gb ram an I5-3470 and Intel HD 2500 but im thinking of upgrading to a I7-2700K with 16GB ram and Intel HD 3000 until i can save enough money to buy a dedicated GPU

[prime viper]

anyone know to get unbanned after being accused of cheating whilst not even cheating?

[tender condor]

getting this error from iran

and it disconnects

[vivid briar]

how to fix this

even the change email button is gray

[quick kite]

Fix what, sorry?

And also right now you cannot change email, you need to contact support.

[lilac osprey]

That won't help they've disabled the change email option

[vivid briar]

why did they dis it

and whay dose that you are recev email update means

and can i contact sup to delete my acc if possable

[fast quail]

Did you find a fix for it? Im getting 100% cpu and ram usage and the game is unplayable

[vivid briar]

ses told me some stuff i turned some of it on and off it seemed to have worked

[fast quail]

MIP streaming? i turned it off a while ago and it didnt affect anything

[loud moss]

You will not play this game with those specs.

12gb ram is bare minimum. 3470 was bad enough for a cpu heavy game when i started playing.

[lunar valve]

Ok I was planning on upgrading to 16gbs ram and an I7-2700K what’s the minimum graphics card you need I tried searching up but it only said you needed a 1gb card

[granite crater]

Cannot get a verification code to send to initially login to the website. Any ideas?

[quiet summit]

^

[loud moss]

There is no minimum card. I'd suggest a 960 to 1660s for a cheaper end.

[lunar valve]

I have a sff case as im converting my old desktop pc into a gaming one im thinking of getting a 2nd hand 1050ti low profile or a 1650 low profile as I’ve been seeing them for pretty cheep

[rocky dome]

Just had a player in Discord TK

[slim spruce]

send video proof to #discord-mod-mail to get them banned from here

[rocky dome]

@Okay we will he changed his Discord name as well

[slim spruce]

I can follow anything like that

[rocky dome]

okay

[slim spruce]

@subtle fulcrum To use modmail your dms to server members must be open

[median fossil]

Hello! How long does it take for support to answer the mail? I sent them an email this sunday, yet no answer..

[median fossil]

I had the same problem.. Tried forgot password, still no mail.

[drifting orchid]

Can i please get some help from someone, I have been trying to login to the escape from tarkov website but i just sit at a "Checking if the site connection is secure" page for nearly hours without any change.

[slim spruce]

Please try another browser.

[drifting orchid]

thank you for the help

[night violet]

hi I cant use nvidia ansel on tarkov but nvidia page says it is usable.Is there a way to make cinematic for tarkov

[slim spruce]

There is no way to do this. Sorry.

[night violet]

[vivid briar]

Im level 15 and found a red card. I will not be using it, I dont go labs. What should I barter it for?

[snow lily]

is it worth it to upgrade to 3600mhz or 4000mhz from 3200mhz?

[steady chasm]

hello i got unity 2019 crash. i tried everything and i couldnt fix it in 9 hours :D

[sterile plover]

if i have a USA edition of the game and i live in Asia now, do I need to upgrade it for it to work in asia? or is it hard region locked?

[quaint geode]

Hi my friend is having trouble playing the game atm, He will load the game and when he gets to loading map right before synchronizing players he is auto kicked, Ive been searching for any solution and not finding any, If it helps when he is loading he doesnt have a checksum number, He has verified,cleared cache and reinstalled on another drive, Does anyone know any fix?

and also for some reason it let him do an offline co op raid but not an actual mp raid

[sterile plover]

i see, thanks

[quiet summit]

On your launcher, clear your cache, then run an integrity check. After that, on your Nvidia control panel ; hit 3D settings, go to your power management mode and change it to prefer "maximum performance" then hit save.

[steady chasm]

i did it but nothing changed :(

[quiet summit]

What are your specifications?

[steady chasm]

amd ryzen 3600, 1080 ti, ddr4 16 gb ram

[quiet summit]

Monitor your memory usage and see if it's going above 80%

[steady chasm]

i tried virtual memory thing but it didnt work too

[quiet summit]

Then get in contact with support.

You can submit a ticket via the website/profile

[steady chasm]

can i reach you via pm ?

[quiet summit]

Not much reason to, but sure

[steady chasm]

ty

[void hazel]

whats a violet labs card worth anyone ?

[vivid briar]

how can i ccontact the support to delete my acvcount

[quiet summit]

There isn't a "USA" Version of the game

If you have the "Europe" version of the game it will work in any region

But I believe if you play in Asia it may get region locked to Asia IIRC

Not 100% on that

[slim spruce]

You will need the "other" version of the game to play in the Asian region, and if you launch the game in Asia your game may get region locked to the Asian region with only 4 servers to choose from in that region.

Or Europe version, but that is more expensive.

[tropic finch]

anyone knows how to reduce fps drop while aiming down scopes?

[slim spruce]

You could lower overall graphics settings and maybe resolution.

The game double renders so it's unavoidable.

[sterile plover]

Is there no option to upgrade my current version to one of those? Or do I have to buy a new account?

[slim spruce]

What edition do you have now?

[sterile plover]

USA

[slim spruce]

The other/USA version can launch in Asia.

[sterile plover]

Oh ok, so is it just Europe vs other? Because I’ll be in Europe for a few months later this year

Will I need to switch then?

[slim spruce]

You will need the europe version to play in Europe.

That will be about $10 USD upgrade.

[sterile plover]

I see, thanks for the help!

[slim spruce]

The problem with launching the game in Asia is that your account might get permanently locked to the Asian region once you log in there.

[sterile plover]

What

[slim spruce]

There is no fix for that, to my knowledge.

[sterile plover]

Wait you just said something very concerning with no context. Is it an issue that happens to only some people or everyone? And how do I know if my game is region locked to Asia then ?

[quiet summit]

You'll see it in your server selections.

[sterile plover]

So I’ll know for sure after the first time I launch? Or can it happen randomly?

[slim spruce]

If you get region locked you will only see the following 4 servers:

First time launch it may happen. I am not exactly sure of the details.

[sterile plover]

Oki thanks

[slim spruce]

If that happens you will need a new account to play outside of Asia, if I'm correct.

[vivid briar]

what's the best way to get better at eft? i'm fairly new and kinda know the basics but just wanted some outside opinions. thanks!

[quiet summit]

Let's head over to #beginners-assistance

[heady timber]

how can i fix these frame drops on lighthouse

as soon as i peak my frames drop and im dead

[quiet summit]

How's your memory usage during your fram drops?

[heady timber]

Idk i dont have my fps or any of that shown

[quiet summit]

Well you can't remedy without knowing what the cause is lol

[heady timber]

Its literally only that map i have frame drops on aswell, any other map it never happens

[quiet summit]

Monitor your memory usage during your frame drops.

[burnt tinsel]

anyone getting server connection lost when attempting to load into a raid?

[mossy ingot]

my server crashed

and i can't even leave the game

[iron moat]

Hey, I'm sure someone has already asked you this but do you know when scav bug (scavs not shooting to usec players until they shoot) will be fixed?

does BSG even know about it?

[quiet summit]

It is known

[formal agate]

I haven't played in a while & when I try to sign in it says my email doesn't exist. Any clue? Won't let me reset my password

[slim spruce]

Make sure the email is correct and that you're not using the wrong one.

look for tarkov emails

[formal agate]

I did. I have an email from tarkov saying I bought it on this email.

[slim spruce]

Try again a few times and if still not email [e-mail] for help.

I've seen this happen and it just work in a couple tries

[formal agate]

i used up all my attempts. i have to wait like 40 mins.

[formal agate]

god i hate this laucher

[slim spruce]

please email [e-mail] about this

[lyric swan]

i had a question on why tarkov is trying to use all of my 16gb of ram, is there anyway besides getting more ram to fix this, it was fine up until the last patch

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

That may help with high memory usage.

such as if it's maxing out and causing crashes.

[lyric swan]

it wasnt crashing but it was locking up for about 30 seconds then going back to normal happening 2 -3 times a match

[slim spruce]

I'd try the page file increase, there.

[lyric swan]

ive already set my page file size to 16384 and its still doing it, even after a fresh tarvos instal

[slim spruce]

AMD graphics?

[lyric swan]

nvidia

its literally just eating all of my ram

[slim spruce]

Try reinstalling the graphics driver in the custom option with "clean installation" checked. And reboot.

[lyric swan]

my cpu and gpu never get over 70% usage, also already done that

its literlaly just tarkov being tarkov

ram maxes out tries to use my ssd, ssd hits 100% game freezes

[slim spruce]

The ssd hitting 100% is another issue. Make sure there's nothing going on that is using disk usage like windows updates.

[lyric swan]

its on an ssd just for games

ive tried it on every ssd/m.2 i have

[slim spruce]

windows updates can be installing themselves at their own will.

It can cause high disk usage.

[lyric swan]

its only on tarkov once again

[slim spruce]

Also, check the drive for errors

Is the page file on C ?

[lyric swan]

yes

[slim spruce]

The disk usage hitting 100% is the cause of your problems.

[lyric swan]

crystal disk syas all my drives are good

yes its trying to store what ever the ram cant run on the ssd for the unload

[slim spruce]

try setting the page file to default, system managed, and reboot.

[remote grotto]

been like 3 days now and still cant get into a customs lobby every map works fine just not customs

[slim spruce]

What happens?

[remote grotto]

nothing its just an infinite queue, every other map has like 1 - 3 minute queue times and customs goes all the way to like 20 minutes before i back out

[slim spruce]

verify integrity of game files in the launcher

[visual trench]

yo there is a glitch with the hideout where if you jump and then press the tryout weapon button this happens and you cannot leave the hideout.

[slim spruce]

Please submit a bug report in the launcher along with a video, perhaps on youtube as an unlisted video.

[visual trench]

alright wanted to post this here just so other people know

[leaden idol]

in the conference room there is a safe what is he key to that safe

[split swan]

that safe is not currently able to be unlocked

[dusk nest]

hello i cant tell if this is a bug or not but whenever i move around and then stop my character like slides a little after stopping, and i dont mean like when u sorta weirdly stop after sprinting i mean like every time i move any direction my character slides a little bit

[slim spruce]

This is an effect of inertia and being heavy ingame.

New feature this wipe.

[dusk nest]

wow i hate it lmao

[slim spruce]

It's to prevent people from ADADing quickly.

[dusk nest]

ok thanks

whats that mean

[slim spruce]

adad spamming, going side-to-side

[dusk nest]

gotcha

[granite scaffold]

so i am getting the anti cheat authentication failed bug after being in a raid for 15 to 20 mins i have been trying to find away to fix it (i have never seen this bug till now) but google is not helpful and my internet is fine

[slim spruce]

reboot and see if it continues

[granite scaffold]

its been going on for a week now

[slim spruce]

run the tarkov exes as admin in the right click > properties > compatibility tab > check run as administrator. Check this on the launcher, game and game_be exes.

[granite scaffold]

idk what you are telling me to do here

Check this on the launcher, game and game_be exes

its on admin tho

[slim spruce]

bsglauncher.exe, escapefromtarkov.exe and escapefromtarkov_be.exe

Also white list the game and launcher folders in windows defender and allow the exes through the windows firewall and reboot.

If it still happens reboot your modem and router by power pulling for 15 seconds.

If it still happens please submit a bug report in the launcher.

[granite scaffold]

idk how to do that

[granite scaffold]

i tired that

[slim spruce]

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

https://pureinfotech.com/allow-apps-firewall-windows-10/

[granite scaffold]

alright i will try that

[calm schooner]

how do i fix the error 299 crap, literally cant play the game

[slim spruce]

what is the error message?

[calm schooner]

error 299 - profile is in match

[slim spruce]

for how long?

[calm schooner]

15 minutes

[slim spruce]

Wait for the raid to end.

[calm schooner]

it had 30 seconds left when i extracted lol

[slim spruce]

please wait for the raid instance to end, and if still not after an hour from now, send in a bug report in the launcher.

[calm schooner]

well is there any way to fix it or no?

[slim spruce]

Not on your end, no.

It's a server issue.

In a short while it should fix itself.

[polar fern]

hello man had a quick question about a situation im in with a hacker

[slim spruce]

sure

[polar fern]

ok so some how somebody keep getting in my tarkov email and changes the passwork to my tark account ive done diffrent thing like changing my email password many times and other security things but somehow he keeps on getting it and taking over and today after i went back in and changed the passwords to get in i saw that he had deleted my gamma container

[slim spruce]

Check your email for redirects/email forwarding and recovery emails.

and add 2 step verification and log out of all instances

About the gamma, the only way to get that back is to reset the account.

[polar fern]

damn ok thanks for the info

[pastel girder]

@tranquil plinth Please make reports to #discord-mod-mail

[quiet summit]

Please reach out to the Tarkov support email.

'[e-mail]'

[quaint geode]

friend keeps getting this, any fix?

[idle wasp]

Hello how can I fix this?

[silver venture]

ok but seriously what is the point of this bag, and why is it so expensive

[vivid briar]

hey guys i am downloading tarkov and i have a 300 mbps download and upload speed but still in the launcher i am only getting 2 mbps and its not changing from 2 mbps its like stuck on it i suppose thats not supposed to happen?

[silver venture]

internet speeds tests are notorious for being unreliable

any can get nasa internet speeds with them

[vivid briar]

still i get like 40 mbps while downloading something on for example steam

and my routers internet plan is 300 mbps and i use a ethernet cable

[silver venture]

maybe battlestate games has a limit

[vivid briar]

no lol i downloaded eft on another pc at like 30 mbps

[loud moss]

40 mbps is 5 MB. The launcher speed is unreliable

[vivid briar]

pardon

[loud moss]

?

[terse mural]

hi there i seem to have problem with registering on offiacial site if i cant do that i cant buy the game

A USER WITH THIS E-MAIL ADDRESS ALREADY EXISTS

[slim spruce]

Try resetting the password on that email

[sterile plover]

@slim spruce remember when you said my account could get limited to the asian servers? it happened lol. is there any way to fix it since I plan on going back to the US in a few months

[slim spruce]

No. It's permanent.

I am not sure if the Europe upgrade fixes it. I am leaning towards no.

[sterile plover]

so even if i file a ticket with the dev team it wouldnt help?

[slim spruce]

You could try.

[sterile plover]

Also if i had upgraded to the europe upgrade, would it still have limited me to the asian servers?

or is it just an issue with the other region

[slim spruce]

yes

[sterile plover]

just so i know if I end up getting a new account

oh, so its out of my hand then welp

I guess Ill try putting in an official ticket and hope for the best, thanks!

[vivid briar]

So I lost my account email, is there anyway I could put in a help ticket and they will give me it?

[tender aurora]

i have 600 mbps and still somehow manage to get 100mbps max on steam and any other game downloader

ww3 was one of the most painful games to download ever

[slim spruce]

lost it how? you mean forgotten?

[vivid briar]

Yes.

[slim spruce]

I don't think they can just tell you an email. You will have to ask to change it, if possible. Attach proof of purchase like the xsolla email or payment method proof.

You can email at [e-mail] or on the website, if logged in

[vivid briar]

I am.

Alright thanks.

[drifting silo]

why is it 9/10 times I play lighthouse and its fine and then sometimes if I'm zooming in it gets super framey and i cant see for a few seconds, just cost me an easy gunfight

[tribal tusk]

I switch servers to a different one and ALL of my gear lost insurance. Is this a known bug?

[slim spruce]

If you can duplicate it 100% please report it in the launcher

[tribal tusk]

KK

[median ruin]

I wanna say that’s a visual bug and the gold border reappears if you do a raid

Don’t quote me 100%, still a bug nonetheless

[lone ice]

Why does my game have a black screen for 30 seconds every time I extract

[quiet summit]

Is your game on a SSD

[lone ice]

What’s that

[quiet summit]

Solid state drive

There are hard drives and solid state drives

[lone ice]

Idk

It was fine before I started messing with my graphic settings

[quiet summit]

Then reset them if you want

[lone ice]

Like it freezes up to when I go into my hideout

I just restarted my pc

[quiet summit]

. . . ?

[lone ice]

I’ll try that rq

[lone ice]

yeah Idk what's going on

[quiet summit]

Did you try and reset your settings that you changed

Navigate to the following directory
C:\Users\%username%\AppData\Roaming\Battlestate Games\Escape from Tarkov\Settings
Delete files Game.ini & Graphics.ini
Then go to your launcher and verify integrity

[lone ice]

why would I have to go all the way to there

Couldn't I just press revert?

[slim spruce]

Try reinstalling your graphics driver with "clean installation" checked in the custom install option (nvidia) or "factory reset" for AMD.

it could be a shader cache issue.

[lone ice]

dude

Im talking about the graphics settings you can switch in game

I never touched my actual graphics card

[slim spruce]

freezing when going to the hidout?

[lone ice]

yeah and I get a black screen for like 20 seconds when I extract

[slim spruce]

And you changed it back and it still does it?

[lone ice]

okay so I just changed it back to highsettings

which is what I had before so I think it should be good

I wasn't freezing when I went back into my hideout

im going to run a scav rq and see if it makes the blackscreen when I extract still

[novel owl]

my friend keeps having a bug where he clicks to pay to heal after death and when he does it it takes his money and doesnt heal him

[quiet summit]

Known issue W5

[lone ice]

Just buy a grizzly and after every time you die just go to your grizzly and press heal all

It’s saves you money

And helps you with a perk I forgot which one

[novel owl]

hes lvl 11

[quiet summit]

@river tulip Hello! In order to use modmail, please open DMs to server members.

[fresh bone]

guys, i dont know why my game keep showing me game aborted please try reconnect

https://forum.escapefromtarkov.com/uploads/monthly_2022_08/409276007_EscapeFromTarkov8_29_20224_14_16PM.png.6903e65831dee6cc667dcb01bb91309d.png

[slim spruce]

Verify game files in the launcher

[fresh bone]

HOW

verify update?

OH, I find it

[narrow inlet]

My game keeps having micro stutters every 2 seconds

verified game files

still nothing

the audio cuts out aswell for a split second too

[vivid briar]

is there a place for me to report people out of game

[quiet summit]

No there is not

[safe lagoon]

Whenever i try to install tarkov the download speed is 0

[novel owl]

oops

[tawny dome]

you got it to work?

i have the same issue right now

trying to reinstall the game and it wont download, i have reinstalled the launcher a couple of times

[bitter igloo]

Let it run for 5 minutes, sometimes it just takes a bit for it to get going. If nothing changes close the launcher and open it as admin

@tawny dome ^

[idle wasp]

Game keeps aborting for some reason

[robust ravine]

is it whenever you try to load in?

[idle wasp]

Yeah

When loading loot

[robust ravine]

did you fully restart the game yet (including launcher)? that often fixes it for me

[light magnet]

anybody else got problem with not receiving reset password email? or just my bad luck?

[idle wasp]

I'll try wait

[median fossil]

The support from the dev team is honestly, shit.. I've waited a week, since last sunday now for response on the support mail and still nothing from them.

[median fossil]

I have the same problem.. First didn't get an auth code, then I tried resetting the password and still no mail for a new password. I believe their mail service is broken or something.

[light magnet]

ah... guess gonna be trying to send new mail when it allows me again and pray then

[median fossil]

I have tried that too, every time i tried to send a new mail, an hour cooldown appeared. I wasted my entire sunday on trying to get in honestly.

[eternal pilot]

was just wondering if my group had some settings wrong or something, we all have systems of highly varying power but we all get the same fps within about 10 of each other with no cap on

its also using barely any resources

[light magnet]

I guess i got lucky, because i got the mail just now

[median fossil]

I wonder if my account is frozen or something since I dont get anything.

[oblique finch]

Hey folks i have an issue with the downloading :/

Somebody met with this problem?

[low scroll]

prolly to do with servers

i just tried to play a scav and got game aborted try reconnect

i managed to fix the game aborted but got a server disconnect error, is that because the raid ended as i had like 50 seconds left or are eft servers crashing

[grizzled vigil]

I have had an issue for a while, where tarkov doesn’t use full cpu or gpu. There isn’t a clear bottleneck because it maxes out at 70% cpu usage and usually 30-40% gpu usage. I understand that game optimization isn’t great, but people with the same specs as me seem to get way more consistent and better frames with higher component usage. If anyone has a fix that allows tarkov to start actually USING my computer parts I would appreciate input :)

I’ll also add: 1080ti, i7 9700k, 32GB

[grizzled vigil]

If you find a fix lmk I have had same issue

[eternal pilot]

i have and literally all i did was wait like half a day

[surreal token]

well tried to log on this morning, found this

i only tried once wtf

[slim spruce]

verify integrity of the game files in the launcher

[slim spruce]

Wait like 15 mins and try again

[safe lagoon]

I ended up mannualy downloading the game via one of the messages that are pinned in this channel

[slim spruce]

If it doesn't start in like 5-10 minutes try disabling windows defender

[glossy plank]

registration for tarkov says it doesnt accept this domain?

[slim spruce]

Please use another email provider.

That means that email does not get emails from BSG, so you can't log in.

[glossy plank]

okay.

[white palm]

I must be tripping right?

[slim spruce]

@molten plaza for what?

[molten plaza]

So it says "make an account on the launcher" Do you have to do that if you already made one on the website

[slim spruce]

I don't get what you mean.

Use the one that exists

[molten plaza]

im trying

And its just saying "email not found"

[slim spruce]

wait for a reply from the email or ticket

[molten plaza]

I got an email reply and its just my question with random numbers and signs added into what I types

[slim spruce]

that sounds like a browser or email viewing issue

[molten plaza]

how do I change that so I can read it

[slim spruce]

It depends if the problem is from your browser, program you're using, or if the email is really looking like that.

I'd ignore it

[molten plaza]

What do I do then for help

[slim spruce]

Wait for a reply to your email.

[molten plaza]

Like wait for another one

[slim spruce]

The one you just got is just a confirm email, right?

[molten plaza]

Maybe

[slim spruce]

Please wait.

[molten plaza]

Im looking through some posts and this problem has happened to other people. They just recomend waiting for a response, providing as much detail to the prob(proof of purchase) and sending a new email.

Bullshit that such a big problem hasnt been solved

[molten plaza]

and the post was from two years ago

[soft stone]

can i join a cheater and shoot them in the face is that allowed?

[slim spruce]

Playing with cheaters has severe risks.

I would just ignore them and report.

[molten plaza]

I buy a 45 dollar came and I cant even play it

[soft stone]

ah ok

[soft stone]

ok

[slim spruce]

@slim imp to use mod mail please open dms to server members

[slim imp]

Ye ye i just saw it sry

Done

[plush kettle]

When I am trying to register for an account to pre-order the game it tells me my email cannot be used in that domain.

[slim spruce]

Please use another email provider as that one does not get emails from BSG.

Try gmail.

[idle wasp]

All goods

[odd glade]

anyone ever got the issue where as soon as you would join the game you "lose" connection to the server?

[slim spruce]

with what error?

[odd glade]

gonna retry and take a screenshot but I get the loading like usual but ASA I connect/ would go in the game
I lost connection
+
Been playing the shole day

[patent sable]

Yeah I am seeing this as well

[slim spruce]

are you on a VPN?

[odd glade]

nope

[patent sable]

Just started happening for me maybe 5 mins ago

[slim spruce]

what region?

[odd glade]

woods

[slim spruce]

On earth

[patent sable]

Woods. US Central

[plush kettle]

have used Outlook.com Yahoo.com

[slim spruce]

Those aren't available

Please make a GMail account just for tarkov

[odd glade]

canada (did select the best ping server)

[plush kettle]

Ok I'll use gmail.com thank you

[slim spruce]

If it's only on one match I'd ignore it unless this happens on another match. @patent sable@odd glade

The server for that raid could be having issues and it will reboot

[patent sable]

Cool sounds good

[odd glade]

did that type of issue happened before ?
Find it weird that both of us were on woods (well "were" if we ever connected to the game) and at the same time?
could it be like a server issue where the game is doomed from the start?

[patent sable]

Yeah maybe we just happened to be on the same server. Havent seen this issue before though

[slim spruce]

It's not unheard-of for servers to crash randomly. You also have the chance to get your gear back.

Not 100% but it sometimes happens.

[odd glade]

well I gave up the raid expecting losing all my stuff but...
Still have everything

so maybe the game never "launch"
Anyway thanks for the help

[slim spruce]

😄

[odd glade]

No_Name257 does the situation also applys to you? As if you gave up the raid, did you get your gear back?
Wondering so for moderator if the same issue happens
They have more info on the outcome of that type of malfunction

[patent sable]

Let me try

[plush kettle]

It worked I am downloading the game now thanks

[patent sable]

Yeah it saved my items

[odd glade]

could be calded "false raid"

[odd glade]

also i think i found a way to see if the healing worked after a raid
instead of clicking next. Clicking back will prompt this message when it won't work
so yea what did I do wrong to get that?

[slim spruce]

If you can duplicate this please make a bug report in the launcher

[odd glade]

understood and will try right away

heck if I can record it... would it help?

[slim spruce]

maybe. put a youtube unlisted url in the bug report

[odd glade]

alright

[heavy ivy]

Anyone else getting extended black screens after raid completion that leads to a disconnect?

[odd glade]

sent this in a ticket for a bug repport https://www.youtube.com/watch?v=4hId__pZVEk&ab_channel=FélixPhelpsfilchat

[slim spruce]

did you see the name that killed you changed several times?

weird

must be different raids

[odd glade]

and i realize also probably multiple time i was killed today and each from different raid

the gear i had was from previous raid I died too

gonna try again and see if it like stacking all my death or something

[odd glade]

this time nothing ... weird

[odd glade]

at least i did send the youtube link in the bug repport

[pearl sky]

I’m trying to get escape from tarkov on my jacktop and I go on the website to make a account and fill out everything it says the email address on this domain cannot be registered does anyone know why and what I can do to fix it

[slim spruce]

That means you can't use that email domain. Try Gmail instead.

Some email domains can't get emails from BSG and then you can't log in.

[pearl sky]

I have to make a gmail account?

I only have yahoo

I’ll try ty

[slim spruce]

I would suggest you make one just for tarkov

it may save a lot of headaches regarding email issues

[pearl sky]

Yep it worked Tysm

[surreal token]

ok what the fuck

i cant access forums or my website account due to this error and bsg hasnt replied to my email i sent yesterday, how tf do i even fix this ive never even heard of this before

[quiet summit]

Have you tried launching it in Admin mode?

[surreal token]

doesnt work, same thing happens on the web site

[quiet summit]

Sounds like a net problem

Do you have access to a VPN?

[surreal token]

i dont have a vpn on my pc

[quiet summit]

Mm.

[surreal token]

and i was just playing last night and all week

[quiet summit]

Let's try and turn off your router for 30 seconds, turn it back on

[surreal token]

i cant do that, im running off of uni internet, ill try a hotspot

[quiet summit]

Oofers

[surreal token]

im pissed, just worked on my phone

[surreal token]

it worked, i dont know why i never thought of that

[quiet summit]

Hmm, probably something they changed on the Uni net

[surreal token]

idk, ill try again, thanks i literally waited 13 hours to play tarkov just to see that 24hr timer restart 😂

[quiet summit]

Hahaha sure no problem

[surreal token]

works, just had to login through mobile hotspot lmao

error 213 solution ^

[rough solstice]

i had this aswell, with selling wepons and getting this from hideout

[surreal edge]

Guys I need small help or advice regarding graphics. I’m running 3080,12900kf and 32 g ram and fps is around 100. Graphics settings are not even on medium

[young sable]

hi guys im gettin crash at trader/flea/inventory menu. but in-game everything is normal.(i can play insta pmc or scav.) when the game renders " icons " of items i get crash why ?

[slim spruce]

on 1440p?

[surreal edge]

Yes

[slim spruce]

Try DLSS

[surreal edge]

I tried and no difference

[slim spruce]

Reinstall the graphics driver in the custom option with "clean installation" checked.

[surreal edge]

I reinstalled windows before one month

[slim spruce]

Try it again and also what are your settings?

[surreal edge]

I can send you later. Nothing special. Not even on medium

[odd glade]

question about wipes
Does the settings restart after a wipe?
Like acitvating the voice ingame an custom keybinds?

and how do I know people can hear me in game
Cause I realized that I met a friendly guy with who I spoke for a brief moment to then realize He couldn't hear me

[quiet summit]

They do not

Keybinds will not reset unless you manually clear them, new user account on your computer, or new computer

Stuff like that

Unless of course they force a reset on purpose due to new keybinds or stuff like that

[hot aurora]

hello guys, my account has been permanently blocked and i don't know why, i'm not a cheater. Can anyone help?

[quiet summit]

Did you receive an email?

[hot aurora]

no

[quiet summit]

What error code does eit give you on your launcher?

[hot aurora]

nothing

[quiet summit]

It should give you something when you try and log-in

[hot aurora]

Can i send you a pic?

[quiet summit]

Ok

[odd glade]

trying to take some screenshot for support
is there a way to show your coordinate when in practice mode

[quiet summit]

There's a way for coordinates, but i'm not sure how to bring it up

Maybe Fps 3?

[odd glade]

fps3?

[quiet summit]

Mhm

` for console

fps 3

Other than that, I'm not sure

[odd glade]

well... in any case In my screenshot and recording it happens right next to an exfill that I clearly show
but i'll mention this in the ticket on how do i show the coordinate

and realized the screenshot I took are in a shitty format so I'll go back
Will post the youtube link here too once the video is uploaded of the deadly corner

[quiet summit]

[vivid briar]

Idk if this is the right channel for this but for some reason i cant load into a customs game without my game crashing i have no issues on any other map. Any ways i could fix this ive tried clearing my cache and fully uninstalling the game. Idk what to to at this point.

[quiet summit]

Have you tried Reserve/Lighthouse?

[vivid briar]

Ive tried every map except those

[quiet summit]

Then that's not any other map =p

Gotta be clear when sending these kinds of reports

How much ram are you running?

[vivid briar]

16 gb

[quiet summit]

Can you monitor your Memory usage on your task manager?

See if it pops above 80% while you're loading

[vivid briar]

yea i think so ill try that

[odd glade]

with my testing did discovered I was really unlucky as it does require a bit of fiddeling around to get stuck in the hole

[vivid briar]

Yea it’s going over 80

[quiet summit]

We may try a Pagefile size with you if you would like

Windows + R
Open your run page and type in 'control sysdm.cpl'
Go to the advanced tab, under performance hit settings
Advanced again, and change the paging file size
Select an SSD drive
Untick automatically manage paging file size for all drives
Use 16000 minimum and 25000 maximum
Once you’ve entered your size of virtual memory, click Set, then click OK to apply the changes.
After that, restart your computer and give it another go

Keep in mind this will take up some extra space on your SSD for as long as you have that volume on

This will also very slightly decrease the lifespan of your SSD

Modern SSD’s will barely be affected (might even not be affected)

[vivid briar]

Done I’ll load up an offline raid to see if this has worked

[quiet summit]

Ok

[odd glade]

also the drop corner glitch
bad quality cause video still processing https://www.youtube.com/watch?v=Ri1VebA4oGw&ab_channel=FélixPhelpsfilchat

[vivid briar]

Offline worked fine ill try one with my scav to see if it works 100%

[quiet summit]

Ok

[quiet summit]

Ah yes

One of our mods reported this one

This has been reported

Second submission won't hurt though

[odd glade]

alright and I do hope the video help

[odd crag]

hello guys can somebody help me?

i got a very big problem and i want to know how can i solve it, bc e-mail support didnt replay since 3 weeks

[quiet summit]

Have you tried to send a follow-up email?

[vivid briar]

Took we awhile to load I’d and I got sniped instantly but it worked

[quiet summit]

Good/Rip

Upgrading your ram will most likely help

[odd crag]

i´ve sent them an e-mail from the EFT official page

[vivid briar]

Thanks for the help I really appreciate it

[quiet summit]

So you opened a support ticket?

[quiet summit]

No problem

[odd crag]

idk where to open that

[quiet summit]

If you do upgrade your ram, I would set your Paging file back to automatic

[odd crag]

they only give me an Email

[quiet summit]

It won't be needed if you go 32

[quiet summit]

So you emailed them or you opened a support ticket?

They're different things

[odd crag]

i emailed them

idk where to open a support ticket

[quiet summit]

Ok have you sent a follow-up email?

You have to log-in to be able to open a support ticket

Which i'm assuming you cannot do

[odd crag]

nop

[quiet summit]

Send a follow-up email

[odd crag]

see thats the problem

[quiet summit]

Please read the second line Rs13 lol

This is the Support email
'[e-mail]'

[odd crag]

yeah i know

[odd crag]

and i have to e-mail that right?

[quiet summit]

Right.

[odd crag]

right

and i send it 3 weeks ago, noone replied

sooo? i got to wait 3 months or... 🙂

[quiet summit]

A follow up email.

That means send another email

[odd crag]

oh, ok

[quiet summit]

If you do not get a response in 24h, feel free to follow up with me

[odd crag]

ok bro, thanks for the help ❤️

[quiet summit]

[median fossil]

I have waited since 2nd October, I have yet not got an mail back from support mail. Im not getting any auth mail when I login to my account.

This is what happens, then no mail arrives to any of the inboxes.

[quiet summit]

See here for tips https://forum.escapefromtarkov.com/topic/111372-not-recieving-an-e-mail-verification-code-from-launcher/page/47/?tab=comments#comment-1896140

[crude berry]

someone is advertising a music video in LFG

[quiet summit]

Thanks.

[worn shadow]

can i report admitted cheating here?

[slim spruce]

#discord-mod-mail if they are in the discord

[worn shadow]

oh thank you

[lusty elm]

why wont my tarkov browser open?

it just keeps saying "user action required cannot establish server connection"

[slim spruce]

TLS SSL problems?

Or what does it say?

[lusty elm]

it just keeps saying "user action required cannot establish server connection"

[slim spruce]

Are you on a VPN?

[lusty elm]

No

[slim spruce]

Usually there is more information with that error when you scroll down.

[lusty elm]

It was working fine yesterday

I’ll check if I can scroll down

i cant scroll down

[slim spruce]

restart your router and modem by unplugging them for 15 seconds and reboot your PC.

[lusty elm]

okay

it didnt work

[slim spruce]

Do you have an error code?

[lusty elm]

do just want me to stream whats happening to you?

[slim spruce]

Sure

[slim spruce]

not all vpns work with tarkov

some do, though

[lusty elm]

do you know any good ones?

[slim spruce]

Unfortunately I don't use VPNs so I can't advise a good one.

[lusty elm]

okay thanks anyways

[heavy ivy]

Anyone else getting extended black screens after raid completion that leads to a disconnect?

[hidden orchid]

Windscribe works

[woven citrus]

anyone have really bad dsycn or freeze when taking damage, switching optics and running into proximity of players

[eager heath]

does anyone know why my friend keeps disconnecting whenever we try to play a match on any other map that isnt factory

[slim spruce]

what error?

[eager heath]

hes at work right now i sent him a message so when he respond ill tell you what he says

[eager heath]

Just says server disconnect try again or game aborted try reload
[5:08 PM]

thats what he said

[slim spruce]

have him verify game files in the launcher

top right on the name > verify

[slim spruce]

restart the game

[flint mortar]

Anyone able to help? Keeps doing this for some reason

[vivid briar]

restarted game and launcher, still same problem

[slim spruce]

Please report the bug in the launcher and it should fix itself soon like it has for others.

[slim spruce]

Also, sync your windows time by making sure the time is correct and also disable and re-enable auto time sync.

[vivid briar]

tyty created a ticket

[light crystal]

Anyone any thoughts why i get freezes sometimes for 10 secs? (Didn't happen last wipe)? Can it be bc i started using mip streaming? Even though my ssd is not bad

[slim spruce]

does it happen without mip streaming enabled?

[light crystal]

i mean i just enabled it have to test it for longer coz it happens only sometimes. I mean last wipe i got freezes too but for like 2/1 secs not this long.

disabled*

[slim spruce]

What is your ram usage at during gameplay?

[light crystal]

overall or just tarkov?

overall is around 80-90 with 16 gb ram

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[light crystal]

ok i will try it, i know i changed it to 12gb min and 16 gb max coz before it i got crashes

[eager heath]

he says he has done it many times already because of how frequent the crashes are

[slim spruce]

That usually solves this problem. I'd have him completely reinstall and also check the drive for errors. Also check windows for errors with "sfc /scannow" in command prompt ran as admin.

"sfc /scannow" no quotes

[light crystal]

and the mip streaming buffer size option whats best to set on? Bc i have it on lowest because im not sure what to set on

[slim spruce]

Not sure as I don't use it.

I do know it puts more work on the CPU.

[light crystal]

i thought it using ram somehow and didnt want to put more stress on the ram

[slim spruce]

mip streaming is to help lower end gpus

[light crystal]

ye its mine

gforce 1060 6gb

[slim spruce]

If you are using 80-90% ram and you even try 32GB of page file and still have this problem the only option after that is either wait for the game to be fixed regarding this or buy more ram.

Getting more ram should not be the fix for this because it's a problem with the game.

[light crystal]

i mean now i have 70% its weird soemtimes 90 sometimes 70 same map

[nova linden]

Hey everyone, i keep getting kicked out of my game and then my launcher logs out, "authoritian link sent to discord"

third time today... im very sad

[quiet summit]

Authorization link sent to Discord..?

[nova linden]

im sorry, im very tired... i meant authorization link sent to email

[quiet summit]

Oh

What do you mean by keep getting kicked out?

After you restart your computer?

[nova linden]

its no problem for me to get the link from my email but its very annoying that my game shuts down and then launcher logs out, i've owned the game since i believe 2019 and never has happend to me

[quiet summit]

Shuts down?

During a match?

[nova linden]

Yes even when im in main menu

[quiet summit]

You've already changed your password?

[nova linden]

Yes just recently

[quiet summit]

Have you ever gotten profile in match?

[nova linden]

im sorry, what is profile in match?

[quiet summit]

That's a no

I'm not sure

@slim spruce Any idea?

[nova linden]

im afraid maybe this could lead to game ban which i dont want to happen because i love this video game

[slim spruce]

won't lead to a ban if you are just being logged out

do you get emails with codes you did not ask for?

[nova linden]

I only get the emails when i type in my username and password

never after or before

[slim spruce]

please submit a bug report in the launcher and make sure you are not on any VPNs

[nova linden]

Ok I will do that, thank you so much moderators!

[quiet summit]

[golden quail]

what the fuck is this error

i've got it 4 times now. cant build this fucking gun because of it

[quiet summit]

Going to have to put together the weapon manually

Not using the edit preset table

[golden quail]

ughh

[sacred rivet]

To anyone who has experience helping people with their fps issues, please message me. I've had terrible fps on a good pc since I got the game and now I'm done playing on 50 fps

[slim spruce]

specs?

[sacred rivet]

3060 and ryzen 7 3700x, No matter what settings i have (all high or all low) same fps

[sacred rivet]

i have also tried everything, and i mean everything you can think of, such as DDU, process lasso, nvidia control panel

[slim spruce]

it's not limited ingame right?

[sacred rivet]

not at all

[slim spruce]

And you tried high settings?

[sacred rivet]

ive tried every preset and every custom setting and none of them change my fps

[astral roost]

sooo i got out of a scav run put EVERYTHING i got into my stash then i go into my stash to find about half of it didnt load or something. probably cant do anything bout it but thought id see here.

[slim spruce]

@hallow basin contact the authorities if you feel your life is in danger and also unfriend the user.

Also don't post such things.

[sacred rivet]

would you have a person i could contact to potentially fix this? bsg support did not do the trick

[hallow basin]

nah i dont feel as im in danger just wondering if theres a way to report asaid guy

[slim spruce]

support is better than I am

the game needs to be optimized, this could be the peak for your setup

[sacred rivet]

Weird thing is, when i came back to this game after burnout for the first few raids i was getting around 70-80 fps

on reserve

[boreal hatch]

any reason why my tarkov is crashing almost every raid. makes no sense, have re-installed and have zero problems with any other games.

[low scroll]

I keep getting stutters sometimes when in firefights, only happens first time i shoot my gun after that it smoothes out. Im playing on high with a few settings on medium and dlls on balanced ? Game runs fine till any sort of fight or engagement. ANy ideas ?

[grim hatch]

Do you guys have an error in the launcher "local problems on POST"?

[grim hatch]

Are you from russia?

[inner kernel]

yes

[grim hatch]

I may need a few information from you

to investigate this problem

Can you please try to open the Windows CMD of your computer and type in it :

ping launcher.escapefromtarkov.com -n 30> "%USERPROFILE%\Desktop\tracertEFT.txt" &
ping www.escapefromtarkov.com -n 30 >> "%USERPROFILE%\Desktop\tracertEFT.txt" &
ping prod.escapefromtarkov.com -n 30 >> "%USERPROFILE%\Desktop\tracertEFT.txt" &
tracert launcher.escapefromtarkov.com >> "%USERPROFILE%\Desktop\tracertEFT.txt" &
tracert www.escapefromtarkov.com >> "%USERPROFILE%\Desktop\tracertEFT.txt" &
tracert prod.escapefromtarkov.com >> "%USERPROFILE%\Desktop\tracertEFT.txt"
REM You can find the report file on your desktop \Desktop\tracertEFT.txt```

After it, wait for 5-6 min, and you should have a text file on your desktop

I will need this text file, please don't send it here, I will open my DM so you can send it

[inner kernel]

can't slide into your DMs

[grim hatch]

wait a second I will open them

I need to finish something first

[loud wind]

Just upgraded from a 1060 to a 3060 and not seeing much of an increase in fps and I've changed the settings around

For refrence using a
I5 8400
Asus tuf 3060
16gb ddr4 2400 ram
Samsung 870 Evo
Kingston boot drive

Anyone got any suggestions

[timid laurel]

Honestly, I'm using 3060/i5-9600kf and cpu is bottlenecking quite a bit sometimes (can't say it's the same case in EFT, haven't played it too much on this rig yet), but you running all max/med/mixed? DLSS Quality/off? there's a significant improvement from 1060 to 3060 fyi.

[loud wind]

I've tried it at medium with dlss on balanced and getting constant 65-80ish

Pre 3060 i was getting 45-65

It's a small improvement I know but still would've thought I would be getting more on the lower settings as the 1060 was on a bit higher settings I think

[timid laurel]

Download RTSS and monitor your GPU/CPU usage, maybe your answer lies in the bottleneck or something else like 8pin not being connected etc. (not saying it isn't) If not, afaik lower shadows = more cpu and higher shadows = more gpu. Fwiw if you're running 1080p, use only DLSS Quality as anything lower than that, will result in a much blurrier image with much more degraded visuals

[loud wind]

Alright thanks I will try that when I get back to testing it later

Also rtss?

[timid laurel]

Rivatuner Statistics Server. When you download MSI afterburner it should install automatically

[loud wind]

Alright will try that out aswell then

[timid laurel]

Don't wanna send any links but MSI afterburner is basically a soft for OCing your GPU which also comes in with an optional soft- RTSS which is used for monitoring your hardware overall

you can check yt for some tutorials on how to set up the OSD

[median fossil]

Day 9, still trying to get the auth code.. Holy shit the mail service they got is shit.

[glad beacon]

Getting "Server connection lost" constantly, restarted client, launcher and PC at least once each and it will keep kicking me out

[manic plank]

fsr 2.1 pls

[sly field]

Can cultist spawn on factory?

[golden quail]

night factory

[sly field]

Okay

Thanks

[fleet swallow]

i keep getting server disconnected and game aborted whenever I try anything besides factory. I've already checked my disk and windows for errors, verified integrity of game files, and deleted and reinstalled multiple times, anything else I should try?

[slim spruce]

You never get this on factory?

[fleet swallow]

i will sometimes, but very rarely

[slim spruce]

Not on a vpn?

[fleet swallow]

nope

[slim spruce]

do you always lose your gear?

[fleet swallow]

its almost 50/50 if i do or dont

[slim spruce]

Have you submitted a bug report in the launcher?

[fleet swallow]

yeah, haven't seen anything back

[slim spruce]

Also, have you tried another internet connection?

That is not the same ISP?

[fleet swallow]

haven't tried another internet connection

have reset my router though

[slim spruce]

If nothing helps it could be an ISP issue related to not having a dual stack connection, but if you can play some games without this problem I'd lean against that being the cause.

Any weird settings on your router about ipv6 you changed?

[fleet swallow]

Haven't changed anything on the router but did disable ipv6 on my pc, and every other game I play works fine

[slim spruce]

disabling ipv6 on your pc does nothing on the ISP end

[fleet swallow]

fun, guess I'll take a look at the router

thanks

[runic halo]

Somebody has problem to connect to the server? „Game aborted connection lost”? I can’t even join the game…

[sacred moth]

Where can I download EFT when I get the blocked Temp because of IP never been able to get that fixed.

[slim spruce]

what does the website say?

[slim spruce]

verify integrity of the game files in the launcher

[sacred moth]

I was able to get a BSG Launcher install thanks. But I get {"detected_ip":"x.x.x.x","message":"Our systems have detected unusual traffic from your computer network. Your connection has been blocked temporarily, try again later."}

[slim spruce]

are you on a VPN?

[sacred moth]

nope. I sent a support request many many moons ago and they didn't respond or get it fixed. I still can't login to this day.

[slim spruce]

make a ticket in #discord-mod-mail if you never got a email reply

doing this is only for very long time without replies

[boreal hearth]

So, since the last update, my frames have been suffering immensely with mip streaming enabled and disabled (Only setting I have changed this entire wipe and a half since finding my balance)

However I have been getting HUGE consistent lag spikes upon loading, aiming, firing, etc.

I expected this was due to windows defender scans as is the speculated answer whenever you google this stuff.

However after doing some digging using resource monitor, Tarkov is using my D drive (HDD)'s swap file for most ANY writes, 25mb/s consistly 100% disk util.

Why is tarkov dumping all this write i/o onto a hdd when it is installed on my c: drive. an ssd.????

[tender aurora]

ps gzh slices through class 3 like butter

[dire kettle]

ok, my 3070 based laptop is only getting ~45 FPS on ultra settings while only using about 50% of my gpu and almost no CPU (5800H)

any ideas on how to fix

[slim spruce]

on 1080p?

[dire kettle]

Affirm

[fringe swallow]

anyone who can help? like i ordered today tarkov, when i try to login into launcher it says that i have sent verification code on my email, but nothing received😕

[steep owl]

Yeah i have the same issue

[steep owl]

Was it fixed?

[fringe swallow]

not yet

[steep owl]

WTF

[fringe swallow]

not even support answering😕

[steep owl]

This bullshit

[fringe swallow]

yea... imagine paying 35€ to cant play this game just bcs they have broken mail bot...

[steep owl]

is there a work around?

[fringe swallow]

wdym? like game had 3h update, but its already over more than hour so...

i mean servers were down for 3h ingame. But this has nothing to do with it and still cant login

[steep owl]

Yeah mine was li e a 10 min update then it had an error and said i needed to verifiy email

[fringe swallow]

it must be an bug on their side since its not working on account of friend as well

[steep owl]

FUUUQ

[umbral dagger]

is there a new manual download link

[fringe swallow]

wdym?

[steep owl]

nope its borken

[slim spruce]

If you have problems downloading/installing the update/game :

We suggest the following workaround. It will allow you to install without using the launcher directly.
Game download link : http://cdn-11.eft-store.com/client/live/distribs/0.12.12.32.19885_3ded7331-4fc2-4a94-9737-93ed7b79dbb9/Client.0.12.12.32.19885.zip

Once downloaded, please extract it where you want the game to be installed, for example : D:\Games\EFT\EscapeFromTarkov.exe

After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.

Using this method, you will have installed the game manually.
If you have any problems doing so, or any question, please open a request in the launcher - bug report section.
While moderators can assist, they do not have all the tools and knowledge to do it in the best of ways here on discord.

[dire kettle]

^

[slim spruce]

3070 mobile or full sized?

[dire kettle]

Mobile, 140w maxp

[slim spruce]

that has the same power as a 2070 full sized, and I get good fps on 1440p on that on my laptop. I'd try reinstalling the graphics driver in the custom install with "clean installation" checked.

[dire kettle]

Ok, gpu is sitting at about 40% usage or so while getting around 35-50 fps

[slim spruce]

it could be a cpu bottleneck

[dire kettle]

Cpu is at like 10%, Ryzen 7 5800

[slim spruce]

No clue.

[timid laurel]

afaik EFT is the game where cpu/gpu usage never goes up to 100% due to optimization or rather lack of it

based on my usage too xd

[dire kettle]

seems like it boils down to that, but my old 3200g/rx570 based pc did use all its resources

[gentle spindle]

Discord Did the screen get stuck when you share your screen? Have you solved this problem?
I hear a sound but the screen is stuck at the loading screen

[paper barn]

Try reinstalling your graphics driver

[gentle spindle]

OK Thank you

[drifting silo]

does the air filter work ?

[iron frost]

any reason my game keeps crashing even though i have good specs, it started today before the update

[main plinth]

Any advice? I tried clearing cache and verifying the files

[slim spruce]

reboot first

[main plinth]

Reboot pc or just launcher?

[slim spruce]

pc

[main plinth]

A great option to do while in a raid 😂 cheers mate 😄

[slim spruce]

That error makes the game not start though?

[main plinth]

It dropped me out of active raid and now I cant go back

[slim spruce]

huh?

oh

Reboot first, that should fix it if this is a new problem.

[main plinth]

Ill try it

[dusky gorge]

when will the halloween patch come out? looking for a good reason to spend my money

[past quest]

I installed the update and now its making me reinstall the game? It was unpacking files then it had an error

[slim spruce]

if it said it was corrupted and must fully reinstall there's not a way to fix that

[copper coyote]

hi im on the website i go to login/register and it says its ' detected unusal traffic' i just wana get the damm game im lost here any help?

[slim spruce]

Do you own the game yet?

[copper coyote]

no

[slim spruce]

Are you on a VPN?

[copper coyote]

i want to go and buy it but i need to register first right?

[slim spruce]

yes

[copper coyote]

and i dont think im using a vpn never had one

[slim spruce]

You might need to use one for this first step. You will need to email [e-mail] to ask about this. You should include your IPv4 and IPV6 addresses in the email.

[copper coyote]

damm i hate having to talk with tech support they always use acronyms for everything

[copper coyote]

right emailed support how long till responses a day id wager to say?

[slim spruce]

It should not be long.

[ember isle]

Tarkov completely crashes my computer if I host

any ideas for how to fix?

[dire sequoia]

I have polikhim hobo done but i never got regulated materials?

[slim spruce]

if you are not the leader you don't crash?

[ember isle]

Took me 15 minutes to crash after rejoining

[slim spruce]

So you do not crash when you're not the leader?

[ember isle]

Not immediately

Then it’s mid game

[slim spruce]

Game just closes?

[ember isle]

No, shit completely fucking destroys my computer

[slim spruce]

PC shuts down?

or bluescreen?

[ember isle]

Game breaks graphics and shuts down, or blue screens

[slim spruce]

What is your ram usage at during this time?

[ember isle]

It’s a 50-50

[slim spruce]

80%+?

50%?

[ember isle]

I’m saying blue screen vs destroying computer is 50-50, ram rarely peaks 50%

New images didn’t load to iPad yet

[ember isle]

Basically, it does the first image for this when I’m mid game. Everything goes black except for a few distorted and random shit

I’ve been playing many more demanding games without a single issue, but Tarkov has refused to work since last night

[vivid briar]

literally i swear to you tarkov has taken up more space

[ember isle]

I'm just not gonna play PMC till that shit is fixed

I've lost 3 level 5 armors now

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://mcci.com/support/guides/how-to-change-the-windows-pagefile-size/

[round zinc]

been crashing on extract, never happened before. started a few days ago. also has issue logging into game now as well either doesnt respond or take forever to load up or may even just crash to desktop. I have cleared cache, intergrity checks, double check run as admin mode and updated drivers. is there any other recommendations besides a reinstall of game at this point if known issue?

[ember isle]

I only crash during loading loot when I'm hosting for people, or at random times during combat if I rejoin

[vivid briar]

game is hilarous rn poor devs and mods of our beautiful community

[ember isle]

playing solo gives me zero issues, whatsoever

but I bought this game for a few friends and have been trying to teach them how to play.

oh yeah, one other thing

The friend who has been playing with me since wipe started has had no issue except for when he hosts, same issue as me. But the two friends who I just bought the game for and tried to start yesterday had the exact same issue

the menu is extremely slow and crashes. They can load into our group with no issue, but the second we tried to play a match of lighthouse, me and one other friend got in but they were just kept in the loading stage. They loaded for 14 minutes without being able to even play with the game just freezing after and not letting them in. They both got an AWOL on their menu without even spawning

it was for two different people, at two different times, with the same issue. And I got all of it on recording

@slim spruce I can call you and share the video

[slim spruce]

what are they stuck on in the loading time? loading loot?

[ember isle]

yes

that alone took like 10 minutes, then loading loot pools is where it started to freeze

immediately after that, something happened. They never said and their discord crashed. So I'm guessing it's whole computer

[coarse iron]

hello guys, i would like to have a base if my pc runs tarkov at 60fps because i'm not sure and i'm dying to play. My pc 8 GB RAM (available 6.80) rx 570 video card and amd A6 processor. does anyone know if it's routed? I'm from Brazil and here the game is expensive when I convert the money, I didn't want to buy it for anything.

[slim spruce]

This should fix it, sorry for the delay: https://www.reddit.com/r/EscapefromTarkov/comments/rlof6z/loading_loot_slow_fix/

[ember isle]

thank you

[slim spruce]

The 8GB of ram will cause you a lot of issues, I will be honest.

[ember isle]

I'll let them know next time they play

though I don't think they're exactly stoked to retry

[slim spruce]

You need at least 16GB to play well, in most cases.

But I have seen people play with only 8gb.

How, I am not sure.

[ember isle]

I have 16

[coarse iron]

changing to 16gb ram do you think it runs at 60fps all at the minimum?

@slim spruce

[slim spruce]

what is the processor again?

[vivid briar]

16 gb is near minimal but current state of game has low ram users expereincing more problems then usual so be careful with ram usage amount would recommend 32 to be safe and sure

[sharp crypt]

Hi, can someone help me... since the update i am having issues trying launch tarkov, i keep getting this error Installed game version check error

ERROR: 103001

Failed to determine version of file "C:\Battlestate Games\EFT\EscapeFromTarkov.exe"

i uninstalled the launcher, but cant uninstall the game to re install it i get the same error, it wont even work installing onto a different harddrive

cheers

[slim spruce]

You get this error when you start the game or what?

[sharp crypt]

yeah when i open the launcher it comes up then i cant do anything other than the launcher close itself

i have googled and seen others with the issue but no fix

I have straight up deleted it instead of uninstalling, i will see how i go redownloading the game

[slim spruce]

try disabling windows defender or your antivirus

[sharp crypt]

@slim spruce will do, im already re installing so will try that.. i tried with my anti virus off

[slim spruce]

run the launcher as admin

[elder gulch]

Im getting a BSOD on launch for tarkov after updating my computer. As far as I can tell other games work fine and updating my drivers (from the website) didnt work. I've had tis problem before and reinstalling windows, doing a factory reset, and resetting BIOS worked until now. If it helps I use an Alienware Aurora. Any ideas on whats causing it?

[slim spruce]

what bluescreen error?

And at what time?

[elder gulch]

usually its 'attempt to write to read only memory' upon launch

sometimes its other messages but thats the only reoccuring one

[slim spruce]

It should tell you the driver that is doing it on that screen?

[elder gulch]

I believe its the C: drive

[slim spruce]

there is a file listed after the error

[elder gulch]

no i dont think so

ill take a pic w/ my phone

[slim spruce]

for example

winfsf.sys is what I'm talking about

[elder gulch]

i think thats it

Now it’s a different error (sorry for the terrible picture)

[slim spruce]

That is a wireless LAN device driver. Try updating that driver on your motherboard's support website.

[elder gulch]

Ok I’ll try that

[ember isle]

@slim spruce played for 2 hours of uninterrupted peace as a solo, crashed first match I played with someone else

[slim spruce]

Please submit a bug report and await instructions.

[ember isle]

Where

[slim spruce]

In the launcher.

Tell them exactly what is happening and when it doesn't happen.

[ember isle]

Tried to rejoin my scav and had the same shit

Crashes my whole god damn computer

Submitted a report, am I just forced to play this single player until it’s fixed?

[slim spruce]

It's extremely odd that it only happens when with a group.

[elder gulch]

Now I’m getting this error…

[slim spruce]

It sounds like a game issue.

[ember isle]

That sucks

[slim spruce]

open the command prompt as admin and type "sfc /scannow" and see if there's any corrupt files.

Also, go to start and run the windows memory diagnostic. "Reboot now" and it will check before booting next.

[ember isle]

How long do you think it’d be?

[elder gulch]

Scanning rn, tysm for your help so far

[slim spruce]

Usually my bug reports get a reply within 24 hours, even before mod.

[elder gulch]

1st scan said it has repaired some stuff, don’t think the second one found anything, but now I got this message…

Wrong image

This one

Is that another motherboard driver?

[slim spruce]

Yes. Do you have all windows 10 updates?

[elder gulch]

I believe so, I’ll check

[slim spruce]

the memory check didn't find problems?

[elder gulch]

I don’t think so

[slim spruce]

What is your memory setup and what speed?

[elder gulch]

Ok I do have a windows update

2666 MHz in task manager

[slim spruce]

no XMP or DOCP?

[elder gulch]

Honestly not sure what that is

[slim spruce]

Ok

The memory diagnostic did not find any problems, you're sure?

[ember isle]

Kinda ass when I hyped this game up for my friends

I’ll just play ready or not for a bit then

[slim spruce]

This error is very concerning since you are getting so many of them. It could be hardware related but I'd lean towards drivers first.

[ember isle]

I’ve updated, restarted, and checked them

[slim spruce]

You could update all drivers you can and reinstall the graphics driver with a clean install (nvidia > custom > check "clean installation").

[elder gulch]

Ok I’ll try all that

[slim spruce]

Run command prompt and do

chkdsk c:

But the memory should be tested as well.

[ember isle]

I’m already off for the night

[slim spruce]

Ok. You can catch me tomorrow.

[ember isle]

Kinda got pissed at losing so many gear sets

[slim spruce]

you should be doing offline raids or scavs before doing pmc raids

[ember isle]

Not even wasting scavs anymore

[slim spruce]

with offline you truly lose nothing. so that should be for tomorrow.

[ember isle]

Started with solo scav, no issue. Friend got on, tried PMC but had first lag out. Spent enough time looking into it that a second PMC was ready, lagged out again. Then by the third, I brought lighter loot and realized it was the game fucking up

[slim spruce]

Oh I was talking to the wrong person

About that issue, wait for the bug report reply.

[ember isle]

So we tried offline coop, I still lagged out. Tried him hosting, his game crashed but the computer didn’t turn off

[elder gulch]

I think I’m also going to keep figuring this out tomorrow, thank you for your help

[slim spruce]

the memory diagnostic and checking the drive for errors should be the first things.

[heavy ivy]

Did they address the bug where you pay to full heal character, but when you get out of raid you are still hurt?

[gloomy cargo]

nice I wasted 2x money for it

[upbeat lion]

Got a question is it just me or every so often when you ads your whole game just freezes, it always happens in the worst time too lol any suggestions would be much appreciated!
https://medal.tv/games/escape-from-tarkov/clips/EvCJeZ51rPJOL/d1337ZUVi9lX?invite=cr-MSxTa3EsMTM5OTc0NDUs

[vivid briar]

I have the Drug Trafficking task from therapist but i cant buy the wifi camera????

[idle wasp]

Anyone know how to fix this?

Servers always time out

[robust ravine]

you need to have "informed means armed" from skier to buy the camera

[summer void]

is the login page down?

[sand oriole]

so how does the euro system work? i heard that it should be around 100 rub. but when i place something less than 100k it's always on top. and if it's above 100k it's at the last page of the offers even tho it's the cheapest. can someone help me with this ?

[quiet summit]

I'm not following

[sand oriole]

can i dm you a pic ?

[quiet summit]

You can send it here if you would like, DM is fine too

[sand oriole]

just did

[quiet summit]

Computer freezing up hold on

What do you mean you're listing for the cheapest?

Euro conversion of that is 1,144,600

@sand oriole

You should be able to post pictures now, btw

[sand oriole]

ohh got it thanks i messed up lmao and thank you

[quiet summit]

Yeah flea market is kind of wonky too

Not quite how much it should be

Your 1.144k is cheaper than the 1 mil ones

I think it sort of just adds two 0's for listing

But actually it's more expensive than that

That's why you'll see so many dollar/euro listings

They get more money out of it

[sand oriole]

yeah i'm kinda familiar with how it works i just added another 0 and didn't notice so i was confused

[quiet summit]

[quiet summit]

How do you know you were permanently banned?

Please DM me a screenshot of the email

[snow ridge]

Hello all,
for many days now I try to log into my EFT account on the website and in the launcher and simply don’t get a verification code sent to my e-mail. Also wrote an E-Mail to the bsgsupport, but didn't get an answer. Can somebody help me?

[quiet summit]

^ @snow ridge

[snow ridge]

Already tried all of that

[quiet summit]

When did you send the email to support?

And which address did you send it to?

[snow ridge]

14.09.2022 18:12
sent to "[e-mail]"

[quiet summit]

Ok that's about right

Can you open a #discord-mod-mail

I'll see you there.

[snow ridge]

Okay thank you 🙂

[light crystal]

Only me or after this new patch that "made better connection" i actually get bad connection now and often just server lags and tps me back, even though i didn't have any problems before this update

[slim spruce]

what is your ping?

[zealous mountain]

I have the same issues. My friends too since yesterday. Packetloss and lags. I see streamers having the same problems since last update

[light crystal]

I mean i never get red ping or smthng sometimes it shows i have 50/60 ping but normally its under 40 ping. I just get the symbol for packet loss even though it never show before update

[slim spruce]

Are you on a VPN?

[light crystal]

No

i mean i got my answer it just this patch broke smthing if im not the only having this issue

[slim spruce]

It is normal now to have teleporting back on high ping or packet loss.

[light crystal]

Ok, then why i get packet loss? I mean my ping is always good on other games, and in tarkov i almost never have red ping unless i get bad server.

[slim spruce]

this?

[vivid briar]

i get it without the percentage

[light crystal]

me too

[tranquil wyvern]

can someone help me i got a new gpu i now get 200ish frames bbut when i shoot my pc has a stroke

[slim spruce]

AMD graphics?

[tranquil wyvern]

yea

[slim spruce]

see the third pin and follow the instructions perfectly and make sure your screen looks like the images

[tranquil wyvern]

what pin?

[slim spruce]

#community-support message

[tranquil wyvern]

now my fps is bad no gunlag tho

do i renstall amd drivers

@slim spruce

[slim spruce]

If you only did what was in the pictures you should not need to reinstall amd drivers

[tranquil wyvern]

thank u my games good now

[slim spruce]

😄

[vivid briar]

So how would I get a wifi camera if therapist didn’t give me one?

[robust ravine]

be lucky on the flea market i guess, or get to the skier quest

[light crystal]

customs is literally unplayable when raining 0 sound, all other maps normal ambient sounds but customs literally wind/raining volume over 5000 wtf is that

[upbeat lion]

Anyone able to help with this?

[slim spruce]

ADS with scopes double renders the game, and lag during this time is normal.

Shooting and lagging like this is not.

[slim spruce]

AMD graphics?

If you're on AMD graphics look at the third pin in this channel for tips, and follow it exactly.

[honest heath]

can the mod team help me with false bans?

[slim spruce]

banned ingame for how long?

[honest heath]

well actually its not me who got banned its my friend. Aaand about 5months maybe? But we got screenshots

[slim spruce]

He will need to contact battleye, BSG doesn't do ban appeals.

[honest heath]

Okay we already tried that, any idea how long it takes to get a message from them?

[slim spruce]

They will not reply if the ban is correct.

[honest heath]

well i mean how can they know that

[slim spruce]

This is a secret.