community-support

[dawn crag]

each country server has its own data base? or maybe all europe are at 1 sarver with other names?

server change not helped

[slim spruce]

restart your modem and router by power pulling for 15 seconds

[dawn crag]

not helped

[slim spruce]

Wait for the problem to go away, if this randomly came up.

[dawn crag]

i also clear cache

[royal leaf]

Can someone help me for some reason i cant join on maps like woods customs itd im limited only to playing interchange and customs

[slim spruce]

it might have personal info

so don't post those

[royal leaf]

ok

can y atleast help me

[slim spruce]

what is happening?

infinite load times or what?

[royal leaf]

game crashes and freezes on last steps somtimes on creating loot pools or awaiting sesion start

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[royal leaf]

ok i will try it

[steep spindle]

How do I fix my tarkov? I've been wanting to play for like 3 months now but everytime I load in it's laggy and I get kicked, but most of the time it doesn't work. I know my computer can run it and it's not my internet. tarkov just isn't working for me at all but I am like dying to play it. I'm really annoyed at this point because I've been trying consistently for months to fix it but it never works.

I have 8 gb of ram and a 6 core processor

my graphics card is a gtx 1660 super

[quiet summit]

8 Gb of ram is extremely hard to run

I would recommend you upgrading to 16 gbs at the very least

[steep spindle]

okay thank you I'll try it

[royal leaf]

do i have to do this for disk with tarkov or system aslo ?

[slim spruce]

only C

[tough stirrup]

can someone please help out

[slim spruce]

If you kept trying and checked spam folders, you must wait for an email reply.

[tough stirrup]

ok thanks

[clear oxide]

@slim spruce So my friend managed to run the game finally by updating his Windows but now everytime he's on "Connecting to server" his getting disconnected with "Connection to server lost" message

[slim spruce]

Has it ever worked before?

And is this only one raid he's losing connection with or many?

[royal leaf]

i see some iprovment but still i cant join at the end

[clear oxide]

He tried playing as a scav and had the same issue, now he's trying to reconnect as PMC and he's losing connection every time while on Connecting to server

[slim spruce]

RAM size?

[royal leaf]

16

GB

[slim spruce]

Did you reboot after changing the page file setting?

[royal leaf]

yes

[slim spruce]

If the page file is on C try raising it to 25000 minimum and 40000 maximum

[slim spruce]

graphics drivers all up to date?

[clear oxide]

Yea, everything is all up to date

[slim spruce]

And make sure he checks for a network device driver update on the motherboard website

for lan or wifi

[clear oxide]

It's all up to date

[slim spruce]

he's on windows 10 now?

[clear oxide]

Nope still windows 7

[fleet atlas]

how to report cheaters on flea?

[slim spruce]

you can right click the offer number and report it

[slim spruce]

restart modem and router by power pulling for 15 seconds. Then try disabling ipv6 on the network adapter.

and disable all antiviruses

[clear oxide]

He had Hamachi turned on could that be the issue aswell?

[slim spruce]

turn off any vpns, yes

That is probably now the cause

[royal leaf]

i cant allocate more is there is alternative way to fix that ?

[quiet summit]

Is it saying there's not enough space?

[royal leaf]

ye

[quiet summit]

I would delete some things off of that drive if possible

Clear your Recy bin or something

[royal leaf]

i did that

most space is taken by app data

[quiet summit]

Try deleting other items on your drive

There's nothing you can really "Fix"

Just items taking up space on your drive

[royal leaf]

hmm i think i got idea

[slim spruce]

Do you have a second ssd with more space?

[royal leaf]

yes

[slim spruce]

You can move the page file to the other ssd and set C to have no page file

First set it on the second ssd, reboot and then disable it on C and reboot

[mint marten]

Hello, i want to upgrade my EST with summer sale, but i dont see the discounts 😦 can u help me out, please ?

[slim spruce]

3 more hours

[mint marten]

Thanks !!!! 🙂

[frigid jewel]

Anyones pc keep blue screening when loading into a raid? when I start my pc again and reconnect I still have the same problem, first time this has been happening after 1000hrs into the game

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[frigid jewel]

thanks

[royal leaf]

Done whats next ?

[slim spruce]

If you did all that and rebooted try the game again

[royal leaf]

oke

[royal leaf]

ehh it didnt worked

'

[slim spruce]

disable it on W

[royal leaf]

oke

[royal leaf]

i see much improvment i saw eaven "deploying"

but it crashed

[slim spruce]

You have 16GB of ram, right?

[royal leaf]

ye

[floral aurora]

whats with the fps? ive played 4 raids in interchange daytime and my fps was 100-110 and now like 65-80?

[vapid zodiac]

why does it say escapefromtarkov.exe doesent respond

[slim spruce]

Are you starting the game with the launcher?

[vapid zodiac]

yessir

[slim spruce]

reboot and try again. if it still happens please verify integrity of game files in the launcher.

[vapid zodiac]

now it says server connection has been closed due to low connection quality

I'll try it though

[graceful creek]

how come when i was -rep with the scav i use to get different guns and now im + on rep i keep getting the same gun every scav i get its been the same weapon 5 times in a row

[quiet summit]

Hunter is good, don't complain

It's just RNG

[dire wyvern]

when you get the hunter when there's no front sight so when you ads it's all weird 😳

@slim spruceive been having the same kernel heap mode blue screens, so i just tried that 16000/25000 and ill see if it happens again. usually ill get a blue screen 2-3 times during a day i play so ill see if it goes away now

https://gyazo.com/215c5e01682e0ecde0c013d34c03e5c1 that looks correct right?

[quiet summit]

Yis

C is a SSD?

[dire wyvern]

yeah

[quiet summit]

Good good

[dire wyvern]

the E is an external ssd but the game and windows is on C

[quiet summit]

As long as the pagefile is on an SSD you gucci

Just don't do it on a hard drive

=p

[dire wyvern]

haha yeah ill see throughout the day if i get the kernel mode heap whatever it is blue screen and ill come back in here

[quiet summit]

Guess we don't be seeing you

[dire wyvern]

before i did this it was on the automatically manage thing

[wanton wren]

hello i would like to ask for help i just fixed the problem with game randomly crashing and giving unity error but now every time i load into game i get blue screen and my pc restarts, and i dont think that my pc is bad or something 😅

[quiet summit]

The maximum performance didn't work?

[wanton wren]

nope

[quiet summit]

How much ram are you running?

[wanton wren]

16 gb

[quiet summit]

You can try the pagefile as well

Windows + R
Open your run page and type in 'control sysdm.cpl'
Go to the advanced tab, under performance hit settings
Advanced again, and change the paging file size
Select an SSD drive
Untick automatically manage paging file size for all drives
Use 16000 minimum and 25000 maximum
Once you’ve entered your size of virtual memory, click Set, then click OK to apply the changes.
After that, restart your computer and give it another go

[wanton wren]

i will try thank you 😅

[quiet summit]

Good luck

[lusty ore]

Hey I’m a long time player and I have a semi-good pc. I’ve played for more than like 5 wipes ( I can’t think of the actual number but it’s higher). For some reason, since late last wipe, my game has been running really bad on my pc and I can see on my task manager it is using 100% of my CPU. I cant even play with friends on discord because it kicks me out of the call and my discord restarts. I’d really appreciate some help cause I like this game.

I don’t understand why it’s been playing so bad lately and its weird because my computer isn’t that bad.

I am asking for help

[wheat grove]

how do i stop anti cheat connection loss in raid it's getting me killed every time i connect to one

i've disabled my anti virus and also allowed eft and battle eye* through windows firewall reinstalling hasn't done anything for me either

[granite egret]

dont use cheats

[wheat grove]

im not cheating tho lmao

i dont know how to prove it but this is my game rn

was hoping for a quick fix guess i'll go to support

[leaden vale]

are macros emmm idk the word but lets say legal in tarkov?

[dire wyvern]

what causes the issue where like if i put the trooper mask on the fast mt helmet, then there's just a loading symbol over the helmet, really odd https://gyazo.com/810d34a8829f731550fdbc48dd9c8d5b

[slim spruce]

clear the cache in the launcher to fix icon bugs

[dire wyvern]

ill try that thanks!

worked thanks! @slim spruce

[slim spruce]

👍

[void hazel]

can anyone help or suggest anything but tarkov is not using my gpu at all and killing my cpu

[normal bison]

is femboy a banned word?

[valid gull]

would people buy rb ksm key for a weapon case

[haughty viper]

Hi, just wanted to know if this was normal? I'm from AU and it says here that the USD upgrade from Standard to EOD is still $95. According to the sale page, it should be around $80 and should convert to just a little above 110AUD-ish. The price goes to the 95 USD rate whenever I input my card details. Any thoughts?

[sleek flower]

What is going on with joining lobbies then people saying "get out this is only a 3 man" is that even allowed?

[wheat grove]

yes

[last hinge]

because they are bunch of pussies who scared of getting teamkilled

[stark knoll]

Yo guys im looking to upgrade from standard to eod and i know i should get all the stuff trough the in-game mail but im away from home for the next 3 weeks so is is the stuff going to stay in the mail or will i have to get it trough the website again. I dont want it to bug out and make me reset my acc (i made decent progress). Thanks in advance

[last hinge]

nah it stays in system for ever

[vivid briar]

Is upgrading to EOD worth it? Currently on standard.

nevermind wtf is this shit

Just include VAT in the price

[slim spruce]

it's calculated after your country is selected

[vivid briar]

Yikes

That's... crazy expensive

[dull vector]

https://cdn.discordapp.com/attachments/521614489884295169/999436986748252182/2022-07-2018-37_0.png Hi any ideas how to fix this error ? (it shows sometimes after the raid is over) bruhhh

[slim spruce]

are you using any VPNs?

[dull vector]

nope

[slim spruce]

log out of the launcher, reboot and then log back in

also run the launcher and game exes as admin in the properties (3 exes total)

and white list the game and launcher folders in the windows defender and any other antiviruses

[dull vector]

k ty i will try it

[void hazel]

can anyone help or suggest anything but tarkov is not using my gpu at all and killing my cpu

[slim spruce]

See the second pin in this channel for 2 possible fixes

[void hazel]

i have done that and it did nothing @slim spruce

[slim spruce]

amd card?

[ornate bramble]

why wont this sell to ragman, is the dur. to low?

[slim spruce]

you'd have to repair it to sell to ragman

else you sell to fence

[ornate bramble]

you know how much?

[slim spruce]

it is probably not worth repairing it to sell to ragman

[ornate bramble]

ye

[proven steppe]

anyone know what to do if flea market and queue, and other network related issues arent working properly ?

[cloud sentinel]

or its just people who want to run three mans

[gusty tartan]

yo any god tier support feller wanna help me with my game just refusing to work

[quiet summit]

What's the issue?

[gusty tartan]

So I've played the game since 2017 and played last wipe perfectly fine...nothing in my PC has changed but now when I load into a raid it becomes unplayable and locks up my PC

[quiet summit]

Can you monitor your performance?

How much ram are you running?

[gusty tartan]

16gb of ram

It's the only game that does it as well

[quiet summit]

Is your memory going above 80%?

[gusty tartan]

Uhhhh idk how would I see that task manager?

[quiet summit]

Yes

[gusty tartan]

Am loading a raid rn hopefully it doesn't bean my PC again

Ran factory and it capped at 70%

Reserve is going above 80% though

It capped at 99% memory and cpu

[quiet summit]

Hmm ok

We can try a pagefile size if you would like

[gusty tartan]

What's that do

[quiet summit]

Gives your physical ram a little wiggle room

Virtual wiggle room

[gusty tartan]

Ok ok

[quiet summit]

Windows + R
Open your run page and type in 'control sysdm.cpl'
Go to the advanced tab, under performance hit settings
Advanced again, and change the paging file size
Select an SSD drive
Untick automatically manage paging file size for all drives
Use 16000 minimum and 25000 maximum
Once you’ve entered your size of virtual memory, click Set, then click OK to apply the changes.
After that, restart your computer and give it another go

[gusty tartan]

Alright I'll do that rn

[tribal tusk]

Do I report TK here?

[slim spruce]

#discord-mod-mail

[gusty tartan]

So if this works does that mean my rams bad or?

It still does 90%+ CPU and memory

[quiet summit]

Doesn't necessarily mean bad, just you might need more

[quiet summit]

But if your performance better?

[gusty tartan]

nah still the same im just gonna give up on it for now lol

[quiet summit]

T_T

[gusty tartan]

Ik ik I'm crying on the inside as well

[wet blade]

Can i ask about the discount on the website? It's because in #eft-announcements it says "EOD" is 20% off, but when i check online it says 15% for me, now idk if its because i already own standard edition.

[quiet summit]

Please double check the amount for upgrading editions

[wet blade]

I just checked, i was wrong

@quiet summit i read it as 20% but it was 15, mb, thanks for help :)

[vivid briar]

Its kinda bulshit, every time i open some containers on reserve rn, theres items i cant take or scan. Like when its searching the box, it wont search that item. And it seems all of them are abt the same size a pistol would be (1x2-1x3 etc)

[next helm]

Hello, so I sent a email to support 3 days ago. How do I see if they responded ?

[mortal nacelle]

can i be banned for naming my self BIG_DICK_DADDY

[zealous yarrow]

Does Windows 10 and Battleye known to have issues with each other?

[next juniper]

Discord voice delays for around 5-8 seconds while in raid. Any solution on how to fix that. ( ive turned off hardware acceleration Already)

[boreal ruin]

is there a way to message recent players? or only if you know their name

[boreal ruin]

if enough people report you

[coarse pelican]

i think the word "dick" is just banned by default

[quartz willow]

need help with disease history quest, anyone?

[rotund steeple]

How do I use the ir flashlight with a peq what does it do?

[remote robin]

It works like a flashlight but only visible in ir spectrum

So baisically flashlight only seen by people with nvgs

[rotund steeple]

Oh

[remote robin]

Same with ir lasers

[rotund steeple]

How do I know if it's on then

Because I don't have night vision

[remote robin]

Some of those things have little like green lights when they are on but if not than you just guess tbh lol

[rotund steeple]

Ok thanks

[remote robin]

You can probably see it in the shooting range in the hideout

[rotund steeple]

I don't have that built yet

[remote robin]

If you use the nvg vision of the hideout

Then nevermind

[languid drum]

If you got the EOD edition do you get 500k roubbles 500€ and 1000$?

[languid rain]

the biggest stash size (10x68), a gamma container (3x3), vastly better starting gear, a good starting reputation for all Traders, and free access to all subsequent DLCs [dlc i mean arena]

better gear grizzly better medicals and better gear

[languid drum]

I only got 500€and 1000$ so no 500k roubbles :/?

[languid rain]

u got rubbels too so

report a bug

in the upper right corner of BSG client

[languid drum]

oh, I already created a support ticket. Should I still do that?

[languid rain]

just wait for the return e-mail which you will find on the e-mail within 24 hours or more

[languid drum]

aight thank you

[languid rain]

idk if u want u can play but this interesting without 500k roubles

[languid drum]

rip

[languid rain]

wait so u get 500k on start?

[languid drum]

you mean on the wipe? I bought the eod version today

[languid rain]

wipe start

[languid rain]

so in this day

[languid drum]

ye

[languid rain]

and u get 500k roubles?

[languid drum]

no I only got 507€ and 1000$

[languid rain]

sooo its a bug i mean

just wait for email

[languid drum]

sure

atleast I got some rep for my traders 😄

[vivid briar]

Why cant I open the air drop?

Its down on the ground but wont let me loot it?

[languid drum]

thats unlucky

[random flicker]

anyone have any idea how to fix this error? its not allowing a confirmation email to be sent when trying to log into the launcher

.NET->JS: LoginWindow.error({"exception":{"type":"UnauthorizedApiNetworkException","code":209,"data":null,"message":"Error on POST https://launcher.escapefromtarkov.com/launcher/login?launcherVersion=12.12.1.1911. Authorization failed. API Code: 209. Status code: OK"}})

[knotty ridge]

what level is elite regarding tarkov skills?

[boreal depot]

the char skills max out at 51, where you get those oh so sweet elite skills

[knotty ridge]

ok thanks, but do they max out before? i guess what im asking is, what level IS elite?

[boreal depot]

the elite level is in fact 51, it's a long way, not a huge percentage of players get there by the end of wipe, for some skills you have to really work hard for it

[knotty ridge]

cheers

[vivid briar]

when anticheat will be added?

[coarse creek]

so my tarkov has been stuttering for a while, ill do all of what ive listed below but they only work for a while, but now im just getting a constant 20 fps, and i genuinely dk what to fucking do, ive wiped my graphics drivers like 5 times, as they said to do on the forums, that only works for like a day but not this time, i have a standby memory cleaner, i have reinstalled the game like 3 times, ive deleted my temp files. literally everything i fucking do is a hotfix for like a day or two, i genuinely don't know what else i can do, like i am always stuttering, but now im just getting a constant 20 fps even though last fucking night i was absolutely fine so i really dont know what to do

also whenever i run tarkov, this is new btw, it says i have a high power usage on task manager

never noticed it saying that before this wipe, which is surprising seeing as im constantly in it trying to see whats going on

[languid drum]

what are your specs?

[charred knoll]

what do i do when i need to free up space

[granite egret]

sell items
buy cases

[bold jungle]

can somewan help me fix this i tried but i dont know how

[charred knoll]

where do i buy cases?

[granite egret]

flea market / traders

[vivid briar]

ping me when anticheat is activated

[serene rock]

Anyone else noticed an increased tendency to get stuck in "matching"... Before I rarely had this problem. Now, it happens like every second raid. I can wait uptill 20 min without matching. Backing out also just gives me the spinning wheel. I have to ctr alt del and close the game and restart it.. Its becoming a real pain in the ass. Tried to clear the cache without resolving it

Anything else I can do?

[quiet summit]

Check your inbox

[quiet summit]

Only if you know their name/have their dog tag yeah.

[quiet summit]

You started wipe before the upgrade with 500k roubles

EOD gets the same amount

[quiet summit]

I don't know what that says

[mint marten]

Hello, i bought now the Prepare for escape edition, but my trader all of them Natural and not " Initially good standing with all in-game traders"

[quiet summit]

Did you receive everything else?

[next helm]

Does this mean they have seen this

[quiet summit]

That just means you've sent it out

[next helm]

ahh ok

[quiet summit]

There's no read receipts so you'll have to wait

[mint marten]

Yes

[quiet summit]

Are you unable to log-in the website?

[quiet summit]

Can I see your traders screen?

[mint marten]

Can i send it in private ?

[quiet summit]

Sure

[quiet summit]

You have the reputation already

It gives you +0.20 on each trader

You would be at 0.00 on Peacekeeper if you did not have Prepare to escape

This is assuming you have no tasks for him

[slim spruce]

@lone gate report them ingame, not here

[quiet summit]

Morning Sashimi

[mint marten]

Ohh okey, thanks ! 🙂

[quiet summit]

[slim spruce]

The second highest game version should have 0.20 + with all traders added with the upgrade

[next helm]

My friend Gifted me the game i lost the email login and password i cant get sms because it's on my old phone number what are the chances of me getting my account back ?

[slim spruce]

run the launcher as admin and white list the game and launcher folders in windows defender and other antiviruses

[slim spruce]

Do you have the game on the account yet?

[next helm]

no i dont have it installed ?

i have proof of purchase tho

[slim spruce]

I mean did you redeem it on the account yet?

[next helm]

yes

[slim spruce]

This is unfortunate. Do you know the email?

[next helm]

yes

[slim spruce]

You can reset the password on the tarkov website.

[next helm]

i can't because i don't have access to the email

[slim spruce]

How did you redeem the game?

[next helm]

My friend sent me a code

[slim spruce]

But how did you log in to redeem the code?

[languid drum]

oh I thought I get the 500k directly like the usd and euros?

it says additional equipment: 500 000 roubles
1000 dollars
500 euro

[next helm]

I had access the the account when i redeemed the code but my memory is not the good so i forgot the password a couple days later

[quiet summit]

Yes if you look on the website, it reiterates everything you had from previous

That is from EOD

[slim spruce]

You get the difference of the equipment compared to the stuff you got with the existing edition, which may be nothing since I believe it's the same.

[quiet summit]

This is Standard

You get an additional 1k Dollars and 500 Euros

The 500k is standard throughout all editions

[languid drum]

ah, so there is no point to write 500k roubles there if its standard

[slim spruce]

Please talk with the support of your email provider to regain access. Also don't show that code. And if you can't get the email back please email [e-mail] for support.

[quiet summit]

It's still kind of worth noting so standard players know what they're getting on wipe you know

So they don't think they start with 0 roubles

[languid drum]

I know what you mean, Its just confusing that they say its additional

[quiet summit]

Yeah I feel you

[slim spruce]

Yes, you don't get the money twice. You may get some extra gear if there's a difference between standard and your current edition.

[languid drum]

Alright

[quiet summit]

A lot of the grammar isn't quite right but

It's to be expected =p

[languid drum]

Russians xD, would kinda match my grammar ;D

[quiet summit]

lol grammar is a nightmare

[languid drum]

English Content B and Grammar D /: in my Exams

[quiet summit]

Sounds about right

[dull cedar]

Are the devs actually on this discord?

[slim spruce]

For what?

[dull cedar]

This wipe has so many cheaters that the game is no longer viable. For anyone. Its so rampant that the entire reddit as well as several other tarkov reddits are completley saturated with cheating. This game cannot survive that level of cheating like warzone can as cheating is too deteremtnal to someones experience here. Many people have already quite and come october if CoD's tarkov mode is even halway good everyone is going to migrate there. The Devs need to do soemthing ASAP.

[slim spruce]

CoD's tarkov mode? I've heard that before with battlefield's and nobody plays that.

[dull cedar]

Its an easy fix they could hire an intern tommorrow to go through all the blatant cheater videos even on this discord and start banning people. No this is the real deal. Its going to be epic as a matter of fact look at there Limited edition. Its the tarkob weapons case ect. Battlefields was a joke. If this is even a little good this game dies a hard death thanks to the no support from BSG.

[slim spruce]

Battleye is doing their job. I have only seen 1 hacker this wipe.

[dull cedar]

There is no way thats true.

[slim spruce]

Some may see more, but most of those are probably desync.

No it's true for me, I'm not just saying that.

[toxic turret]

My eft keeps crashing when I open my loadout or hideout or character. I’ve never had this problem

[slim spruce]

clear cache in the launcher and also verify file integrity

[dull cedar]

Ive litterally seen 3 people today speed hacking and calling out peoples user names in voice and killing full raids with hatchets.

labs you cant even play its a joke.

and those are just the blatant ones.

[toxic turret]

Its the first time I open it tho in like 6, 7 months

[dull cedar]

What people dont realize is at least 40 percent of allt he heads ears kills from out of nowhere are people just cheating so they dont get caught especially when you see them run past the doors. Its not all desync which has been what the forums are using for exuses I did my own resaearch anyone can cheat battle eye for around 5 dollars a day. You also have people running raids through cheating where there getting paids.

[toxic turret]

1st time I open eft this season

[slim spruce]

I'd reinstall completely, to be honest

[elfin berry]

Hey i´ve just bought the game and i have alot of input lagg and fps drop when ever i move my mouse to the left or right when im just walking in a straight line i dont have any problems ive tried some things but nothing is working anyone knows what might be causing the problem?

[slim spruce]

@dull cedar do not advertise for them

[dull cedar]

I just want people to know this is real

[slim spruce]

Did you play before this wipe started?

[dull cedar]

Yep

[elfin berry]

No just bought it today

[slim spruce]

What is your ram usage ingame?

Like 80% + ?

[elfin berry]

how can you see that on task manager?

[slim spruce]

performance tab and memory subtab

ALT TAB during gameplay

[elfin berry]

37%

thats what task manager is saying

[elfin berry]

you have any clue?

[scenic hollow]

Sessamy, i did everything like you said and it still wont work

[zealous yarrow]

I'm getting sick of this I've tried almost everything except switching ISP's to get rid of the stupid anti cheat connection bullshit

I haven't changed anything about my settings or computer and suddenly it won't let me play the fucking game, why is this happening now?

[slim spruce]

Is the edition of windows legit?

[scenic hollow]

Yep

Legit windows

[scenic hollow]

I mean as said i did everything you told me, still doesnt work, is there anything else

[zealous yarrow]

@scenic hollow are you having the anti cheat issue too?

[slim spruce]

Disable all antiviruses and white list the game folder and launcher folders in windows defender.

[scenic hollow]

Cant start the game

[scenic hollow]

Aight

[slim spruce]

And then reboot. If the battleye service is running in the services tab in task manager this problem may be related to the virtual machine as the game should not work on one.

[zealous yarrow]

I can get into a raid for like 7 minutes and then get kicked because anti cheat connection failed I've turned off my anti-virus shit I've white listed the game and still nothing

[scenic hollow]

I only have an antivirus software on the original comp, ill turn that off

[slim spruce]

Have you ever had a good match with no disconections since this started?

[zealous yarrow]

Yes

This just started happening like this week

[slim spruce]

see here for tips https://www.escapefromtarkov.com/support/knowledge/412

[elfin berry]

Sessamy you have any clue?

[slim spruce]

what is your PC specs?

[elfin berry]

1080ti and intelcore i9

[zealous yarrow]

Gonna hang myself if this doesn't work

In minecraft

[slim spruce]

i9 what?

[scenic hollow]

It allready had a checkmark

[slim spruce]

what did?

[scenic hollow]

I went to microsoft firewall and it allready had that checkmark thing

[slim spruce]

windows defender, not firewall

[scenic hollow]

Defender mb

[slim spruce]

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

add the launcher and game folders (not an exe) and reboot

[elfin berry]

i9/9900k

[slim spruce]

16B ram?

[elfin berry]

32

[slim spruce]

see the second pin in this channel for some tips that may apple, mostly the second one about mip streaming

[zealous yarrow]

Maybe we have too much ram

[median sluice]

how long do you have to wait for the beta invitation ?

[slim spruce]

@vivid briar report them ingame not here

[vivid briar]

i alredy did

tnx

[elfin berry]

@slim spruce i just finished the steps from the pin but it didnt work any other ideas?

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[vivid briar]

Guys, how long does it Take after the Purchase to get the Upgraded version? 😄

[slim spruce]

It should be instant

[vivid briar]

Nice so i need to contact support now ._.

[slim spruce]

Do you have the gold name if you have EOD now?

[vivid briar]

Nope, I also see on my Profile that i only got the Standard Edition.

[slim spruce]

Is the charge still pending on your payment method?

[vivid briar]

how do i check that, i payed with GiroPay

[slim spruce]

I am not sure. If there was a card involved check the card.

[vivid briar]

I mean my Bank Account got charged ^^

[slim spruce]

pending or complete?

[vivid briar]

Completed

[slim spruce]

Contact xsolla as they handle the payment system. https://help.xsolla.com/en/you-charged-me-but-i-didnt-get-my-purchase

[vivid briar]

Thanks ^^

[elfin berry]

@slim spruce i did it but im still having problems

[slim spruce]

This is only when you are aiming or what?

[elfin berry]

no whenever i move my mouse to the left or right

[slim spruce]

Try disabling game dvr in windows settings.

start > capture settings > disable

[zealous yarrow]

@slim spruce I found the problem and it's a windows update that is like hidden and you have to go find so I guess pin this for people who are getting the anti cheat problem. Go to the search bar near the start button and type PC health checkup and there should be something that asks for you to update the security. Why it just doesn't update I have no clue.

[slim spruce]

update what, exactly?

[zealous yarrow]

It's windows security

[slim spruce]

You updated windows defender?

Those are only definitions

like updating an antivirus

[zealous yarrow]

https://support.microsoft.com/en-us/windows/how-to-use-the-pc-health-check-app-9c8abd9b-03ba-4e67-81ef-36f37caa7844

[elfin berry]

@slim spruce It helped a bit its less laggy any tips to make it even smoother?

[slim spruce]

yes that was only a definitions update for windows defender. I'll keep it in mind.

[zealous yarrow]

Well it solved my connection issue

[slim spruce]

ok

[slim spruce]

What mouse do you have?

And is the polling rate higher than 1000?

[zealous yarrow]

Though I find it baffling that it didn't just update itself

[elfin berry]

i've got an logitech g502 hero

[slim spruce]

Change the polling rate to 1000 or lower.

[elfin berry]

where can i see the polling rate

[slim spruce]

I have seen that fix it.

[slim spruce]

In the logitech software that controls it.

[elfin berry]

is it the dpi?

[slim spruce]

No, polling rate is different.

[elfin berry]

ow nvm i see it

the polling rate is currently 1000

[slim spruce]

Try lower

like 900 or 800

or even lower

And try updating that software or removing it if it's updated

[elfin berry]

i can only choose 1000 500 250 125

[slim spruce]

Try 500

[lament glade]

hey my friends tarkov is running fine but when we try to load into a scav/pmc raid it takes 11+ minutes to load in it never used to take this long we dont know what to do about it could someone help?

[zealous yarrow]

Oh yeah the DPI bug is crazy

[elfin berry]

alr i will try it now

[zealous yarrow]

Get a new friend

Jk

[elfin berry]

@slim spruce changing the polling rate worked!! its so smooth now ty

[slim spruce]

Ok great. What did you choose?

[elfin berry]

currently a polling rate of 500

[slim spruce]

Ok

[elfin berry]

tysm

[toxic turret]

@slim spruce how do you check game file integrities

[slim spruce]

Click your name in the top right of the launcher and verify integrity.

[toxic turret]

this is the error i get

[slim spruce]

Ignore that. Did you verify the files?

[toxic turret]

doing it now

i did it

it jusst checked

but didnt give me a notification or sum

[toxic turret]

yes i did it

but ffs it keeps crashing

[zenith python]

is there a known bug where you often dont receive rewards from your daily/weekly quests?

[slim spruce]

see the second pin in this channel for some tips

[toxic turret]

Hoe can I see pings

but im not having low ping

fps*

it only crashes if i do certain actions aswell

[slim spruce]

` key and type fps 1

[toxic turret]

yes im at 144

in hideout and 60 in lobby

[slim spruce]

wireless headset?

irl I mean

[toxic turret]

no

with a wire

[slim spruce]

Can you get in a raid?

[toxic turret]

havent tried

i wanted to open hideout and shit first

[slim spruce]

clear cache in the launcher (top right on your name) and also reinstall your graphics driver with "clean installation" checked (nvidia custom install) or "factory reset" amd install.

[toxic turret]

ill try to load in raid

this is what happens if i try to load in raid, i hear sound for the first millisecond and then this happens

[slim spruce]

White list the game and launcher folders in windows defender and other antiviruses and make all 3 exes (bsglauncher and 2 game exes) run as admin in properties > compatibility tab > run as admin

[toxic turret]

how do you whitelist

[slim spruce]

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26

And then reboot

[toxic turret]

how do i unsnooze it, because idk who did this

[slim spruce]

Any other antiviruses?

[toxic turret]

nope

[slim spruce]

1
Open Windows Security

Click on Virus & threat protection on the left action bar

Scroll to Virus & threat protection settings and click Manage settings

Click the toggle button under Real-time protection to turn on Windows Defender Antivirus

[toxic turret]

i dont see that setting

[slim spruce]

I see.

[toxic turret]

where you see it

[slim spruce]

Go to Start and type CMD and right click command prompt and run as admin

Actually first go to Start and type create a restore point

at the bottom of that box hit create and name it something

[toxic turret]

i created it

[slim spruce]

open CMD as admin now and run this command:

REG DELETE "HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" /v DisableAntiSpyware

Then reboot and windows defender should be working again

[toxic turret]

oke

brb

oke im back

[slim spruce]

In windows security does it show properly now?

[slim spruce]

If it still does not show you may have malware that is disabling it

[toxic turret]

ow no

[slim spruce]

I would suggest running a scan with malwarebytes free

[slim spruce]

Ok good

you can exclude now

[toxic turret]

so now i need to whitelist right

[slim spruce]

the launcher and game folders, yes

[toxic turret]

every protection thing was turned off

[slim spruce]

Do a scan with windows defender right quick

[toxic turret]

its off again

i was trying to turn it on

but wasnt working

[slim spruce]

What other antimalware do you have?

[toxic turret]

nothing

[slim spruce]

install malwarebytes free and run a scan with it https://www.malwarebytes.com/

It has a trial, so say no to that or it will be premium for 14 days

This is probably the most popular antimalware program that is free

I have it

[toxic turret]

i also havent been able to update windows

[slim spruce]

Hmm that is interesting

[toxic turret]

because off missing files, could that be the malware

[slim spruce]

Go to start > msconfig then enter > make sure it's on normal startup

[slim spruce]

normal startup and apply and reboot

[toxic turret]

ill do it

after malware is done 🙂

why is it taking so long]

it just stopped at 19%

btw thank you alot

[slim spruce]

👍

[west rune]

Looking for squad I’m new to game

[toxic turret]

oops

[slim spruce]

yep your pc has bad stuff on it

[toxic turret]

hahaha apperently

[slim spruce]

quarantine them all and reboot

An scan again

[toxic turret]

ok 1 sec

[slim spruce]

you may want to do a full scan if you only did the short one

[toxic turret]

im back

its weird cus i dont watch P on my pc or i dont visit weird websites

[slim spruce]

installing bad programs is how it happens mostly

[slim spruce]

Ok now run that command again in cmd as admin

REG DELETE "HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" /v DisableAntiSpyware

[slim spruce]

Ok it's gone already

Can you open windows defender?

[slim spruce]

Ok

turn it on

[toxic turret]

its stil snoozed

[slim spruce]

And then you can exclude some things

[toxic turret]

i cant

im pressing turn on but nothing happens

[slim spruce]

Windows + R key and then type services.msc and find windows defender antivirus service and double click it and set startup type to automatic and start it by making it run.

"microsoft defender antivirus service"

[slim spruce]

"microsoft defender antivirus service"

sorry

[toxic turret]

dont have it

[slim spruce]

Try windows updates again

[slim spruce]

install all that and the quality updates. you may have to do this several times

[toxic turret]

why several times

this malware f'd up my pc right

[slim spruce]

No the updates are just far behind

[toxic turret]

ah

yeh, but ive tried everything but those updates just wont work

[slim spruce]

what happens?

[toxic turret]

it will say updating and it'll stop at 96% and say error

[slim spruce]

what error?

[toxic turret]

ill say it once this shit is finished, cus i have to restart my pc for it

btw i need to go to work in 10 min ffs....

[slim spruce]

ok

we can continue later, just @ me

[toxic turret]

thx man !!!

i cant wait to be able to burn my eyes out because the amount of hours i will put in eft haha

[vocal wharf]

Hey so I noticed there is a Tarkov sale. I saw that it was 20% off for first time purchases for EoD but when I signed in with my standard account it said that I was only going to receive 15% off to upgrade to EoD. Why is it not 20% also?

[quiet summit]

Right.

● Standard Edition - 15% discount
● Left Behind Edition - 15% discount
● Prepare for Escape Edition - 15% discount
● Edge of Darkness Limited Edition - 20% discount

● Discounts on all types of pre-order package upgrades - 15% off

See the bottom

The 20% is for fresh purchases only

[toxic turret]

It said, couldnt complete updates.
undoing changes

[vapid zodiac]

why does my util keep dropping like crazy?

gpu util*

[quiet summit]

Again, the 20% is for fresh purchases only.

● Standard Edition - 15% discount
● Left Behind Edition - 15% discount
● Prepare for Escape Edition - 15% discount
● Edge of Darkness Limited Edition - 20% discount

● Discounts on all types of pre-order package upgrades - 15% off

[vocal wharf]

So I get only 15% and someone whose never played the game gets 20?

[quiet summit]

Right, new purchases are 20%
Upgrading from a different version is 15%

[graceful creek]

so before i died as a scav and then loaded back in as a scav and i had all the loot i died with just letting you know incase its a glitch or something

[scenic hollow]

@slim spruce tried everything

I cant get the game to run

I tried deleting, re-installing, turrning off firewall, some code stuff, and it still says Failed to initialize Battleye Service: Driver Load Error (1275)

[quiet summit]

Again, emulators aren't really supported

[scenic hollow]

I saw people play on mac

[scenic hollow]

Yeah but then again its legit windows

[quiet summit]

You're asking for support on something that isn't supported

[scenic hollow]

I guess idk.. i just want to play tarkov but i cant sell my mac cause i need it for school

[quiet summit]

Then find one of their forums or their discords

[scenic hollow]

Wym

[quiet summit]

Seek help from people who you say has played on mac

[scenic hollow]

Okay

@dry mica do you play on mac?

Im assuming cause of this message

[vocal granite]

this week i have been getting a lot of this whenever i work on my stash. Does anyone know what causes it?

[honest parrot]

Wondering if anyone can help me with a problem I am having.
I am currently lvl 34 in the game with eod account. I am currently unable to log into the website and game launcher after reformatting my computer. My issue I am running into is because I use yahoo.com for my emails. For some reason I am unable to get the verification email for the game luncher and the same goes for the eft website. I have done my fair share of Googleing and see others have the same issue with yahoo emails. Iva sent customers service a email with no response back.
I guess I need customer service to change my email to a Gmail account however I need the email verification to do this.
Any help would be greatly appreciated 🙏 I do love this game and would like to keep play

[dark sail]

am i the only one with stuttering on lighthouse, literally the only map where im having stutter, actually unplayable

[quiet summit]

Unfortunately as far as account issues go, that is your only avenue of contact

[quiet summit]

How much ram are you running?

[uneven quiver]

anyone ever had an issue where they are unable to load into any online raids be it as a pmc or a scav? I can play offline, interact with my stash and traders and hideout but whenever i try to connect to an online raid I get stuck at "awaiting session start" any help in this would be amazing I haven't been able to really play this wipe because of the issue

[honest parrot]

I sent a email to customer service 12/12/2021 about changing my email to one that will work for them with no reply.

[dark sail]

16

[quiet summit]

You may try a pagefile size

[dark sail]

k ill try

[quiet summit]

Try 16000 initial 25000 max

[quiet summit]

Can you change your server selection to manual (If you haven't done already)
Then select servers by pairs
2 lowest, if you DC, go up another pair
Eg. MD 20 ping, CA 21 ping, WY 25 ping, VA 60 ping
Use MD CA first
Then WY VA

[uneven quiver]

ill give that a shot hopefully it works thanks

[fast geyser]

After my scav raid i got the error "-299 Profile in match" after 40minutes off waiting no changes anyone know how too fix?

[uneven quiver]

@quiet summit still didn't work raid started while I was trying to load and I died trying to load back in after I got the server connection error

[misty ruin]

HI EVERYONE

[quiet summit]

You selected the top 2 pairs, got connection error

Then tried the next two pairs?

All within 9 minutes?

[uneven quiver]

tried the first pair

[quiet summit]

Please do as follows

Try the next pair

[misty ruin]

if somebody has the same problem as i did for like 2years (server connection lost error, couldnt even play the game) i have a fix for you all. Just use VPN it worked for me. Just wanted to get this out there cuz i know theres more people like me that has this problem

[main wraith]

@quiet summit the same thing is happening to me tried doing such so i will keep trying

[quiet summit]

Which thing?

[main wraith]

after loading in i get dced instantly and i cant load in, also kills me and says i died to nothing so i know it isnt a player because it just says wounded and nothing else is givin for info.

like i load game crash try reconecting and then it goes black screen on me and it happened 3 times today

i can screen share and show you if youd like

servers are funked up rn

[uneven quiver]

@quiet summit still didn't work lost server connection again and when i tried reloading i died

[quiet summit]

This is after trying servers 3 and 4?

[uneven quiver]

yes the only difference this time was that instead of staying stuck on awaiting session start it was stuck on synchronizing with other players

[quiet summit]

Then it's progress

[uneven quiver]

it left me frozen there for about 5 minutes before it said server connection lost and when i tried reconnecting i was back in stash with a low hp pmc

[quiet summit]

Are you launching launcher and game in admin?

[uneven quiver]

no

[quiet summit]

Please do so

Also

"Winter spring summer & fall"

[uneven quiver]

@quiet summit should I remain on server 3&4?

[quiet summit]

Yes

Has gotten you further than awaiting session start

[uneven quiver]

@quiet summit it loaded loot and created loot pools quickly but either it gets stuck on awaiting session start or sychning with other players. It’s never gotten past that stage. Crashed me out again back in my stash with a low hp pmc

[high loom]

So ive ordered 4 standered edition copies, 1 for me and 3 for my friends and ive done it over the span of a year, so what is the discount and do i have it?

[merry olive]

so I have 3 monitors and my game will launch on seemingly whatever monitor it wants & it never ever recognizes the monitor as the correct one. I have to guess which monitor tarkov thinks is my main monitor almost every launch. I don't know how to fix this.

Alt + Enter and then dragging it to the correct monitor DOES NOT WORK.

[quiet summit]

It is only discounted if you buy all of them as a pack

[quiet summit]

Here

Turn off your computer

Unplug the non-desired monitor

Turn on your computer

Launch the game

Turn off your computer

Plug in the non-desired monitor

Turn on your computer

Also make sure desired monitor is set to main display

So first before you do it

Make sure you check that your desired display is checked as main display, then try those steps

[dire wyvern]

yo i need help asap i keep getting dc'd from server it says packet loss error but my ping is under 50 and it says loss 0% in the fps 2 menu so im confused rn

like im in discord with my teammate and i havent been lagging once or anything

what's player RTT? my rtt is ping so that staying undr 50, but my Player rtt is skyrocketing what is that

its something to do with the server because imy internet is fully fine rn

[toxic turret]

@slim spruce can we continue the process :0)

[main wraith]

the servers are kinda coming back thank you @quiet summit

[quiet summit]

Oh did you try the pair thing?

[main wraith]

i tried everything i even disconnected pc from webs. i think it fixed itself tbh but yeah just wanted to say thank you. i think its for the most part fixed and i only crash half the time

[quiet summit]

Oh great, good to hear!

[toxic turret]

can any1 else help

[wispy sentinel]

hey i have been getting really bad ping spikes and was wondering if there were any fixes or anything

i disconnected like 2 times

[quiet summit]

Ping spikes are unfortunately probably just your ISP/network

[wispy sentinel]

ok no problem

thanks

[quiet summit]

[quiet summit]

You need help installing windows updates?

[toxic turret]

no

[quiet summit]

It should be pretty straight forward

Oh

What with?

[toxic turret]

my game kept crashing

[quiet summit]

And have you tried to launch is since you fully updated windows?

[toxic turret]

i couldnt

its still the same problem that it doesnt wanna update

[quiet summit]

....... So you need help installing windows updates

[toxic turret]

yeh kinda....

[quiet summit]

What error is it giving you?

[toxic turret]

but i didnt know if you wanted to help if i said that

it'll say "couldnt complete update, undoing changes"

it keeps saying that when i try to update it

[quiet summit]

Can you take a screenshot of it?

[toxic turret]

i can take a picture with my phone

[quiet summit]

Ok

[slim spruce]

[toxic turret]

wait

it actually updated :), the malware was stopping it probably

[boreal ruin]

windows button + shift + s is screenshot if you ever need it

[toxic turret]

this is the only 1 that doesnt want to update

[boreal ruin]

nevermind lol

[toxic turret]

thanks, im a bit older i dont get those tech thingys haha

sorry

[boreal ruin]

all good im not sure if thats just a windows 11 thing too I just found out about it awhile ago as well

[toxic turret]

im going to try this update now

[open portal]

yo

[toxic turret]

im up to date

:0

ok next step is figuring out why my eft is crashing :/

does a cpu also need updates or only your gpu

[twilit cloak]

got new pc and i cant login to tarkov

[quiet summit]

Ok after you update

try and launch

[toxic turret]

🙂

[quiet summit]

Can you try another browser?

[twilit cloak]

ok

[quiet summit]

When did you get a PC?

[toxic turret]

🤏

[toxic turret]

idk, i forget things quite easily because off my addictions, sorry. how do i check that

[quiet summit]

Oh I was just asking you in general

lol

[toxic turret]

ah oke

i actually build it myself 🙂

[quiet summit]

Oh nice!

Yeah you definitely want to keep up to date for windows updates or things will start to bug out

[toxic turret]

myeh :/

[quiet summit]

And keep your drivers updated

[toxic turret]

okey okey, thanks i will remember you guys. if there is something i can do for you 🙂

[quiet summit]

Haha no your thanks is more than enough

Let's wait until your problem's solved first

[toxic turret]

yes yes

install?

[quiet summit]

Is that for your GPU update?

If so - yes

[toxic turret]

yes

[twilit cloak]

same thing on chrome

[quiet summit]

Can you launch without extensions?

[twilit cloak]

how

[quiet summit]

Cntrl+Shift+N

[slim spruce]

set the time in windows to be correct and resync it and refresh

[quiet summit]

Sessamy alive!

[twilit cloak]

oh ok

[slim spruce]

yeah

[toxic turret]

windows is up to date
AMD is up to date

[twilit cloak]

how do i do this

i just enabled them and it still is telling me to enable them

[toxic turret]

should i try to launch game now

[twilit cloak]

yay it works now

[slim spruce]

[slim spruce]

I don't see why not

[toxic turret]

boom pc

nope the game still crashes

[slim spruce]

at what times?

[toxic turret]

so i open up the game

i press character, loadout or hideout and it crashes

[slim spruce]

Can you go to Start (in Windows) > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[vivid briar]

2nd time I alt+f4 and I still get this

how tf do I fix this

[toxic turret]

be patient

if game is overloaded or your pc is, it can take a bit longer

[vivid briar]

aight finally worked

[toxic turret]

see, patient is key

[vivid briar]

ye lol

[toxic turret]

@quiet summit or @slim spruce its still crashing :/

[slim spruce]

The error says a graphics driver problem

[toxic turret]

pfff

[slim spruce]

Reinstall your graphics driver with "factory reset" chosen in the installer

Or use DDU if you have it

[toxic turret]

DDU ?

[slim spruce]

ignore that

[dire wyvern]

after i set the virtual memory to initial 16000 and max 25000 i havent gotten a blue screen in over a day now. i would get it 2-3 times a day on tarkov

[toxic turret]

is this the thing i need to do

[dire wyvern]

oh idk i was just coming back to let them know it fixed my blue screen issues

do u get a blue screen or just the game crashes

[toxic turret]

just game

[dire wyvern]

oh idk i was getting blue screen

kernel mode heap corruption

[toxic turret]

ok

i did a factory reset

[slim spruce]

Didn't you already try the page file thing with 16000mb 25000mb?

[toxic turret]

no

[slim spruce]

Try adding 16000MB minimum and 25000MB maximum page file to an SSD as shown here:
https://www.windowscentral.com/how-change-virtual-memory-size-windows-10

[toxic turret]

whats that

ok

i did it

[slim spruce]

reboot and try again

ingame

[toxic turret]

ok i rebooted

[mental bay]

I literally keep on getting the "Backend Error," anyone know a fix?

[dire wyvern]

make sure u clicked set btw

[toxic turret]

now i start game right?

[slim spruce]

yeah

[dire wyvern]

yeah that's good

u have 16gb ram right?

[toxic turret]

yes, 16gb c14 3600mhz

[dire wyvern]

okay good

if u still have issues we know it's not related to the virtual memory thing then

[toxic turret]

there we go

its working

[compact sierra]

Hey Sessamy ya there?

[slim spruce]

yes

looks good

[boreal ruin]

doge

[quiet summit]

Clear your cache on your launcher

Yes - Doge

[lusty monolith]

where can you report a cheater with video evidence in the launcher? i dont see the option in the bug reports section anymore

[quiet summit]

The only way to report a cheater is when you get killed by them with the exclamation mark

[lusty monolith]

smh

[muted tundra]

is there a cheater report? I have clips and everything, shot me through a bush only headshots and killed my friend, literally peaked up the rock and instantly headshot him 0 delay

[slim spruce]

Please report them ingame. Thanks.

[dry mica]

No sorry that was a joke

[grim seal]

gotta say i love running down escalators on interchance and loosing my legs almost everytime

fix the game gsus that's been an issue for so long now

[coarse crater]

Don't jump down the railing

That's what causes the leg breakage

[grim seal]

what's the point of leveling your skills if you can jump around like that

[coarse crater]

You can do it everywhere but the escalators lol

It's a bug

[grim seal]

been a "bug" for years

[coarse crater]

Yeah

Tarkov moment

[silk karma]

yo i got tked where do i report?

[slim spruce]

#discord-mod-mail

with a video that shows discord somehow

[pseudo patio]

I bought EOD as a gift for my friend, hes getting the gold crown next to his name, but hes not getting any of the extra stuff like the stash space or the guns. is there any way to fix this?

[trail mural]

I am receiving quite every 5 min in menu while moving stuff around the known "Backend error: Failed to receive data". Some ppl say its an ISP problem. It indeed happens only in menu - not in raid and happened now around 1000 times. Can someone clarify please what some ppl did to really solve it? Thank you

[slim spruce]

Does he have the gamma?

[crisp terrace]

does it matter which one i choose bear osusec

[slim spruce]

No, it's preference. Bear has a new funny English voice.

[crisp terrace]

ok good so i can play w my friend either way

[zealous yarrow]

Most people who speak English pick USEC because they speak primarily English

[slim spruce]

yes

[slim spruce]

The new Bear voice is only English

and he's funny

[zealous yarrow]

Really?

[slim spruce]

yeah

[crisp terrace]

NICE

[trail mural]

how to solve that?

[pseudo patio]

@slim spruce he does not have gamma

[zealous yarrow]

Sole reason I never played as bear because I don't speak Russian, it'd be cool though if there was an option to make your character speak either Russian or English and it'd be cool if you could have USEC speak bad Russian or something

[pseudo patio]

he got none of the eod stuff besides the crown

[slim spruce]

If he has the gold name please have him send in a ticket on the website and they will manually send the gamma to him and other upgrades.

[slim spruce]

What is it causing?

Crashes or is everything fine?

[pseudo patio]

ty much love <3

[trail mural]

it sends me always back to main menu after 5-10 seconds, like its resseting the UI. When clicking on hideout, it will be loaded again (not cached anymore)

[slim spruce]

Is it only that one item causing this?

or what is happening?

[zealous yarrow]

@rocky remnant I found out why I was having anti cheat problems

[trail mural]

no, quite everything and on any day. First I got used to it, but now it became more frequent

[slim spruce]

error 228?

or what?

[trail mural]

"Failed to receive data"

[slim spruce]

when did it start?

[trail mural]

actually also since this wipe, but less frequent. Some ppl mentioned it here also

[trail mural]

but I remember, I didnt play before this wipe for some time

[slim spruce]

This could be caused by a firewall on your end, a network problem that could be solved by rebooting modem/router by unplugging for 15 seconds, a bug on your profile or a server issues.

Try whitelisting the tarkov exe and tarkov_be exe in windows firewall public and private

And white list the game and launcher folders in windows defender and other antiviruses

[trail mural]

ok, I disabled IPv6 (need to reboot) and changed DNS server as 8.8.8.8. And then I can disable firewalls. After that I can reboot the router, and report again.

ok, I will look for whitelists. Thank you!

[zealous yarrow]

@trail mural is it the anti cheat disconnect or failed to receive data specifically?

[trail mural]

"Failed to receive data"

[zealous yarrow]

Ah nvm, have you tried seeing what your packet loss is at?

[trail mural]

ah, thank you. I will observe these info via perfmon. Lets see

[zealous yarrow]

I'm actually not sure how you would fix packet loss

[trail mural]

if I have it and its Tarkov independent, then I try different hardware / cables. If its still same problem - even with another PC, it must be ISP or the house

[zealous yarrow]

Kill your house

[trail mural]

mhhh, a restart of the game already helped. Menu were again fluid, but I also disabled IPv6 and changed DNS ....

[zealous yarrow]

@slim spruce hey that definition thing that we talked about, should that update on its own? I never would have known I just happened to stumble upon it

[slim spruce]

definitions are often updated on windows update

if you have it set to auto update it should

[zealous yarrow]

I do, I don't know why it didn'

Oh well im gonna stop beating this dead horse now

Thanks for your help

[wanton zodiac]

lmfao this visual glich is super annoying. even after i clear cache nothing changes

its funny but i want it gone 💀

[crude berry]

can anyone please explain to me why whenever I go to scav on lighthouse my computer bluescreens and crashes right after I find a match and start loading in?

Tried again just now - bluescreened and crashed. After computer rebooted, I tried rejoining the raid which worked for like a second or two after I loaded into the raid but then my game crashed.

I have a pretty decent computer that can run all the other maps comfortably.

Please ping me when someone has an answer or recommendation

[frosty oriole]

Does anybody know how to fix "server connection error" it kicks me atleast once out of every game

[amber thunder]

so I find an item I need in raid and then it wont let me turn it in because its not marked found in raid... ridiculous..

[frosty oriole]

Did you get a run through?

If you get run through status all items you found wont be counted as found in raid

[spark flame]

When will EoD not be available for purchase anymore?

[quiet summit]

Release of the game

When that is, remains to be announced

[crude berry]

anyone?

only lighthouse

[quiet summit]

How much ram are you running?

[crude berry]

how do I check

[boreal ruin]

what if my task is bugged and the item isnt there in game

[crude berry]

how do I check

[lapis condor]

if I get an upgrade like the Left Behind Edition. And the game gets wiped. Do I get all the gear from it every time or is it like a one time thing?

[slim spruce]

You start the next wipe with the left behind edition, the highest you own.

[lapis condor]

ok, thank you

[quiet summit]

You can type dxdiag in your search bar and memory is how much ram you have

Or you can go to performance

on your task manager

[lime geyser]

is 70-80 fps all ultra on customs normal? on reserve i get 70

[tacit crown]

hello where is the proper place to ask for assistance with gunsmith part 9? i have a problem not being able to attach the zenit pt lock to the ak-74n and ive looked at the wiki and several youtube videos and i dont understand why mine wont attach

[lyric estuary]

it has to be aks-74n

[tacit crown]

yea im dumb...

thanks lol i knew it was something stupid

[lyric estuary]

you have to read carefully, another gunsmith requires certain color parts

[tacit crown]

aight ill make sure to pay more attention and look at the wiki

[raven siren]

when ever i launch eft my screen get stuck on these blurry trees can someone help me ive been trying to fix this for the last 3 hours

[slim spruce]

You don't get to the main menu?

[raven siren]

nope, the moment before it cuts to the left for the main menu i just get stuck there

and when i leave it still it says there is an error and it closes my game /:

[slim spruce]

what error?

[raven siren]

a "Backend error: SSL CA certificate error"

[slim spruce]

Resync windows 10 time and make sure the time zone is correct, then check router time and disabling ipv6 on your network adapter in windows.

[upper merlin]

can i drop a bitcoin not found in raid?

[raven siren]

i did all and its still the same problem do you have any other methods?

[slim spruce]

When did this start?

[raven siren]

i bought the game today about 5 hours ago and its been happening since then

[slim spruce]

Disable antivirus software and test it to see if that fixes it. Disable windows defender as well and allow it through firewalls, the escapefromtarkov.exe

[vivid briar]

I've never had this problem before i recently updated my graphics drivers and whenever I load in to tarkov I get like no frames, The frame rate is different on specific maps factory runs fine customs runs like 20 fps and lighthouse wont even let me load in it just gives me a connection error the same goes for my scav does anyone know what to do?

[slim spruce]

Also update with all windows updates and feature updates

[slim spruce]

Please reinstall your graphics driver with "clean installation" checked (nvidia custom install) or "factory reset" for AMD. If this does not work after a reboot, roll back to the previous driver that worked.

[raven siren]

i turned off my fire wall my virus protection and i made it so eft would not be affected by the firewall if it was on also i updated my drivers and windows today

[white palm]

fence looking very handsome

[crude berry]

I know how much Ram I have (8 gigs) - I am asking how to check how much RAM is given to tarkov. Does it by default use as much as it needs? I know some other games are limited and you have to manually increase the amount they are allowed to use

[slim spruce]

programs on windows use as much as they need and they may even claim more than they actually need sometimes

allocation is what that is called

8 GB of ram may be a little bit too low for this game. 16GB is recommended.

You could probably play factory on that, perhaps

[dire wyvern]

hey i have a question about the kernel heap mode corruption bsod, i did the 16000/25000 thinigy and it was fine yesterday but it just bsod again. does it matter that tarkov is on my E drive? or should i put it on the C drive where the 16000/25000 memory was changed

[slim spruce]

C should be good

The page file should be one C

the game can be anywhere

[dire wyvern]

Yeah page file is C game is on E

I just asked cause I bsod again even with the new page file after a few hours

[slim spruce]

Can you go to Start (in Windows) > type "view reliability history" and see if there's any error entries for when you crash? Look at the details and look for the fault module name for a clue to what's causing it.

[dire wyvern]

Yeah give me like 10-15 min after my scav run I’ll check that and ping you

@slim sprucehttps://gyazo.com/e5473062cfa1c8f44a4caa52cdbc982d

[slim spruce]

anything else related to tarkov or hardware errors?

[dire wyvern]

this is when it crashed https://gyazo.com/c26dd9a1640bbbfb2375820f95418567

and anytime it blue screens its always the kernel mode heap corruption

[slim spruce]

When does it crash exactly?

[dire wyvern]

usually after like a few hours of playing right before i get into a game

restart fast and go back into the game fine, then after like 3-4 hours rinse and repeat

its never during a game, always when deploying into a game it does it, but only if ive been playing for a few hours

[slim spruce]

This is consistent with memory leaks that happen over a long session of the game. You should restart your game every couple of hours or try turning on the ingame ram cleaner.

[dire wyvern]

yeah i have the ingame ram cleaner on

is there a way i can help reduce this? not everyone has this issue though, ive done the pagefile thingy

would you suggest like any memory cleaner applications or?

[slim spruce]

I am not familiar with them to suggest any, unfortunately.

I even get some lag when the menu changes between stash and main menu with the dubstep stuttering.

[dire wyvern]

I’m running a windows memory diagnostics test I’ll see if anything comes back but I doubt it

[slim spruce]

this is most likely a problem with the game. It could be a graphics driver issue or a problem with memory speeds perhaps, but maybe only if on XMP or if it's unstable ram speeds

[viscid garnet]

its the game nothing's wrong with the hardware youre playing at.

[slim spruce]

most can play forever without blue screens. there's most likely a cause somewhere not in the game

[dire wyvern]

Test finally over no issues seen

Actually now that you mention it I do think XMP is Enabled in BIOS. Should I disable?

[slim spruce]

You could reinstall the graphics driver with "clean installation" checked in the custom install (nvidia) or "factory reset" for amd.

[viscid garnet]

no

[slim spruce]

what speed is it at?

[dire wyvern]

Where do I check that?

[slim spruce]

task manager performance > memory