👾-bug-reporting

[tidal tartan]

Mods stated yesterday that it's known and will be addressed during the week.

[noble moss]

The team is aware and will address this later this week 🖖

[royal magnet]

it happened now multiple times that i get attacked by an Vidar and D4 in TC, D4 was cloaked but Vidar is not able to do that - i was watching my miner and did not see any of those ships, not even one animation....

[tepid jolt]

My Daily Goals have set the mining goals with 4 star gas.

But I'm only level 37.

I literally cannot get to any 4 star node

What is going on?

[gentle linden]

That means your faction rep is too high for your level.

Reduce it down a level and it'll be back to a range you can manage. Consider building up a different faction to get them to the 10m rep lock.

[tepid jolt]

Thanks! I will do that.

[south vigil]

Can we please get an update on the Complete Missions SMS not showing up for 32/33, when the event notes say level 32+?

[earnest tinsel]

I spent iso-resin on research but didn’t get any points for Turf Wars SMS - Explore. Anyone else having this issue?

[noble moss]

Are you sure it was resin? Emulsion does not count.

[earnest tinsel]

Thanks. That explains it. What research uses iso-resin?

[noble moss]

I see a few: iso-charged deflector shields, iso-charged defense cannons, Iso-charged etc.

[earnest tinsel]

Thanks!

[lime mountain]

i think I found a bug in the event scoring
I just started a research upgrade on klingon stealth technology.
it took 140 tetryon to startit
in turf wars sms powerup tab spend tetryons 300 pionts, but got no points

[native oyster]

Something went wrong in the scoring of the event

[gentle linden]

That's tetryon radiation. Tetryons are what you spend when cloaking.

[lime mountain]

cloaking is not a power up.

it only last 5 min if your lucky

tab need to be label different then

[gentle linden]

Yep. The event is badly worded. As many are

[sullen wind]

Turf war SMS event isnt counting my USS Discovery Summoning 😦

[gentle linden]

Did you research summoning or are you using summoning?

[sullen wind]

both

[gentle linden]

Using it doesn't count. If you've researched it and didn't get the points contact support

[cloud hinge]

Well I spent 80k iso resin and no score

[upper light]

Are you sure you are using iso-resin? There are only 4 items that use that. The rest use the regular iso and the special ones are in the low amounts to spend not in the 80K range at least to start with (they look to max out around 20K resin for the top tier).

Only the 4 that start with "Iso-Charged" are the ones that will count.

[west scaffold]

Great 😠 no research slot in the shop ….but a lot of new Packs in it 😠

[fathom moon]

Docked and undocked have lost power universally. It looks like alot of attack power went down universally, and the only changes were the update itself, everything else was left the same.

[noble moss]

Team is aware and investigating.

[flint slate]

its bad when you make it impossible to finish an event

[kind violet]

I am seriously disappointed. Around the 20-22hr mark, they said "It's still processing", closed the ticket, and asked me to check at the 24hr mark and let them know if I still hadn't gotten it.

I pinged them again and it's been a couple hours now with no response.

[west scaffold]

What’s with my lost Research Slot???

Can’t see it in the shop ….but the new ones

[hardy trench]

You can nearly max out all isoresign researches with that, check again, you must've spent isoemulsion

[hexed thorn]

Did you found out the solution? Same issue here

[karmic zinc]

Seriously tho. I have the first two research slots already. I have my cc in my hand. What else does scopley require for this third research slot? My first born? General human sacrifice? Near earth event? Help us out here scopley...

[icy venture]

Screenshot 2021-12-08 22.06.56.png Earlier this evening I attacked 3 Romulan ships with a cloaked Bortas but they were not recorded as cloaked attacks in the combat record and I was not given the Cloaked Assassin reward in Daily Events, although I was given the reward for 1 cloaked attack in Daily Events and I was awarded 3 x 9000 points in hte Turf Wars SMS- Expand Event.

Screenshot 2021-12-08 22.07.30.png This shows Ship A as a Bortas attacking a Romulan ship.

Screenshot 2021-12-08 22.08.16.png This shows that I have not been awatded the Cloaked Assassin reward, although all other Daily Events have been completed.

[nova hatch]

Can't upgrade and tier my sarcophagus

The crystal and ore numbers fluctuate

[sterile panther]

You can’t have Culber on the bridge when Pike is captain or you get that error.

[hexed thorn]

Thanks mate, changed to this, still get the message and waiting on support, will post any progress

[sterile panther]

I tried that - origins stamets, origins saru, chen and it worked for me.

[eager burrow]

Still no response for mine, i guess i wont be able to compete in any of the events waiting on lat..

[eager burrow]

My 24 hours is up at 10 pm im guessing i wont even get a response today

[keen surge]

My guess would be a rounding error 🤔
Try it without synergy or with a different level of synergy, Culber instead of Saru if you have him, change the numbers a little. Or try with your next jump efficiency increase.

[placid scarab]

I get stuck and have to uninstall and then reinstall the game quite often why???

[digital sundial]

Maybe y'all should use blue stamets with Culber and cadet Scotty for range. I've never had a problem. Even Pike pve crew I have no problems

[digital sundial]

Stuck where? Very little info. Just you're stuck. Stuck where?

[nova tusk]

Trying to play on my acc from my iPad but need to update app but I cannot.

[keen surge]

Pike PvE crew is a very different kettle of fish, and also not good if you're just looking to jump/summon.
This is a screenshot comparison of PMC vs PMCulber, the problem being that Pike doesn't actually work here and so the lower asking cost causes this error.
There is also a separate issue without Pike, likely it's a rounding difference in the client vs server and will then only happen in the right combinations.

[digital sundial]

Why you think I said blue stamets and culber first?

[keen surge]

Mostly i was responding to your Pike PvE crew comment, because it seems to be missing both the point of the crew and the problem.
I suggested trying different crews to see if it worked around it previously.

[digital sundial]

Well I did mean it in the way of stamets culber for jumping/summoning and Pike for fighting hostiles

[keen surge]

I might be an optimist, but I certainly hope they're not using Pike and Culber to do hostiles 😂

[digital sundial]

Pike moreau tlaan of course for hostile interceptors

[cerulean ether]

Same issue. Different ship.

[tidal tartan]

Did you cloak before every single attack as it lasts only for one attack?!

[tidal tartan]

Looks like a rounding issue resulting from research. In your case I'd say you need some more dilithium.

[icy venture]

Yes, I did cloak before every attack. The proof of that is that I received 3x 9000 points in the Turf Wars SMS - Expand Event.

[tidal tartan]

Of that's the case, I'd suggest to contact customer support and ask if they can provide you the ressources from the daily task.

[brittle hornet]

It seems like we've lost the icon for a new away team mission completed that used to appear under the mission progress bar. Is the new sound i get supposed to replace that?

[warped minnow]

Hello. This morning I've opened an extra chest with 25 daily "puce". When I'm going to exchange 4 daily puce for one weekly chest, I ve only seen 10 daily puce in my inventory. Can you do somethings? Thank you

[sturdy zenith]

another ‘great’ takeover experience…

ship going where there's no enemy, shots being fired across the system, pink thingys, lag AF. thanks, scopely, for failing to fix these issues yet again!

[idle hawk]

Got a problem with the game freezing over when its on a hostage take-over. The whole game, mouse bottons etc are in-active (they give a blink, show them being blinked on and off).

[proud spoke]

@toxic hornet been told you might be able to help a guy out? All green to allow upgrade. Second screen pops up then reverts to last screen. Click off and go back on comes up with same issue

[tidal tartan]

You are facing a calculation issue on client side related to researches. Known for a long time already.aybe old man can go more in detail

[upper light]

The ships stuck in battle thing where you have to go move another ship to unstick it has been getting worse, not better. Now I have 2 ships stuck waiting for the 'in battle' to clear. Clearing localization does not fix the problem, and resetting the client every few attacks (or every attack sometimes) is not a solution. Really need Scopely to look ad this to fix it.

[proud spoke]

Yeah done a few RSS reducing researches of late to pull it down of late.

[tidal tartan]

Yep...and they apply on the database but not on the client. And moreover this causes these visual effects.

[flint flint]

Is this a bug? I have never seen red circles around a player's ship before...

[pallid jewel]

an old bug ... restart and it is fixed. Normally only ships who try to attack you glows

[pliant needle]

Syndicate logos.... bug or intentional?

[west vigil]

hi, for the cloaking function, despite having carried out research, the duration time has not increased, but the time required to be able to use it again has actually increased. Previously the waiting time was 1 minute, now it is 5 minutes

[pallid jewel]

automatic completely zoom in
When you leave a window, the system always zooms in completely.
windows: events, helps, chat, gifts ...
In battle extremly confusing.
(Android 11, Samsung S21, other players confirm the problem)

[sand wren]

Anybody getting this screen from a cloaked battle report?

Can't do f all after

[proud spoke]

Yup had a few times

[spice night]

Daily mission icons showing you get Orion Syndicate exp but you dont actually get it

[sand wren]

So I managed to find info hidden in the screen and also the player who attacked me. Then the whole thing started working properly, and consequently hiding the player information 🤣

[sand wren]

Or is it just showing the parts of the daily that get buffs from Syndicate

[spice night]

I'm still at lvl 1 Syndicate, so no buffs

[sand wren]

But they are the dailies that will be affected I assume

[spice night]

Yes, but I should see them when the buffs are active, otherwise it's conflictive

[sand wren]

Agree

[mild schooner]

Normal?

[balmy minnow]

I still can't buy the third research. Support keeps quiet ...

[tidal tartan]

It might take up to five working days. If don't get a response claim your money back from Playstore.

[jovial jacinth]

Somehow the points for the BP and Heroic BP overflow events don't fit.
I completed all milestones yesterday and the day before + the first today, so I should have 31.5k points like the heroic BP overflow event shows, but the BP only has 30k

[dreamy hearth]

Nope. Been happening since the impending maintenance announcement.

Anyone else having issues with logging in to find officers and ships all marked new? Archived missions folder empty, missions all marked new. Bookmarks all gone. Music settings and such defaulted. Etc! Rubbing on my ocd nerve and annoying to keep tapping.

@warm gazelle @toxic hornet

Yes, I've done the app updates. One just this morning.

Update: cleared localization. Seemed to fix the mission archive and the unread issue, except on battle logs and the bookmarks are still mia.

[glad shore]

Server 55 isn’t showing the daily battle pass event, the app on respective devices have been force closed and reloaded and still nothing

Did update, force closed and reopened, restarted devices and still shows like this

[golden quartz]

Despite a new patch, this is still a thing.

[pine elbow]

Did the pack for the third research go away? I can't find it in my store.

[keen surge]

What's the next one over? On mine the battlepass points event is the third event listed, not the second.

[glad shore]

It’s not showing period

Ok I see it now. Don’t know why they switch it like that

[ancient edge]

The green upgrade aura isn't directly over the thing it's upgrading.

[quaint swan]

Is my math off, supposed to be guaranteed 12 officer shards, but i count 10??
Explain scopely

[keen surge]

You have 40.8k officer XP instead of the listed 20/30/40k available. The extra 800 XP would likely be from officer shards converted to officer XP.

[thin solstice]

may have one of the officer maxed so it turned it into officer xp instead?

and if that is the case should he not gotten Transporter Patterns instead?

[keen surge]

Transporter patterns are only for rare and epic officers. Common and uncommon give officer XP.

Though the amount seems to vary by officer that I can see, which makes it hard.

[thin solstice]

makes sense to me now ty for clarifying.

[quaint swan]

Then the "gauranteed 12 shards" is a false claim if for some reason a shard is converted to xp or spore drives

[keen surge]

No? If you have maximum shards for an officer they are converted in to officer XP or transporter patterns. You got 12 presumably but you were at the limit for 2 of them, so rather than getting useless tokens you get a small amount of officer XP instead. This is how it works with everything that awards you officer shards.

[quaint swan]

But none of them are maxed and and you can see i have 53/51. Why didnt it convert that shard?

[keen surge]

You haven't maxed any of the common (grey) ones yet?
And 53/51 doesn't mean max. 53 is current stock, 51 is amount required for promotion. Max is only achieved when you have enough shards to promote an officer to their highest rank, even if you haven't actually promoted them yet.

[quaint swan]

None of them are maxed, and you can clearly have more shards than required to promote so im not understanding why i didnt get 12

[keen surge]

Go to your officer menu, sort by group, take a screenshot of these guys and post it here.
And I specifically said that being able to promote and max are different things. For 50 to promote means she's rank 2 (as 50 is required to go from rank 2 to rank 3). To max you'll need that 50, plus another 80 to hit rank 4, plus another 170 to hit rank 5. Once you hit that total 300 you can gain no more shards, though if you promote her you'll drop to 3 of 80 an need another 247 to max (which is the same 300 total, less the 53 you already have).

[keen surge]

Ok, your Origin Stamets is at max. Presumably then you received 2 shards for him.

The tricky part is not knowing what the conversion amount per shard for him is.
This will be the conversion though, if you're concerned you can contact customer support in-game and they should be able to verify what shards you received before the conversion.

[quaint swan]

That makes sense, do all levelnof rarety have the same maximum of shards, ie 300 for all common or uncommon? Where can i find such information

[keen surge]

No. Different rarity, and even within the same rarity, will have varying amounts.
Easiest way to find out imo is to use STFC.space

[quaint swan]

Thank you, appreciate the clarification

[olive fog]

Disappointing to send a ship to a hostile system, then watch for it to warp in… and have it appear mid-system, under attack and destroyed by its chaser without any warning. Now 5+ hours repair due solely to this bug.

[shut burrow]

hi guys, is there a solution for the bug in the daily tasks with the sydikats ep?

[noble moss]

What bug?

[shut burrow]

i dont get reputation

for quest that shows i become someone

[noble moss]

The dailies don't give rep.

If that's what you mean. I have seen some confusion about that.

The daily icon means those dailies give more of whatever resource if you have reached a certain Syndicate level.

[shut burrow]

Wrong

[noble moss]

No XP

[shut burrow]

there is a icon from sydicat

[noble moss]

Yes, see the SS I shared

That's all it is

The guide is in #⭐-official-announcements

[shut burrow]

ok to be clear the daylie way to get exp for sydicat is the chest and events right?

[shut burrow]

top ok then i missunderstand that before thx for melp^^

*help

[noble moss]

You're welcome

Have a good night

[shut burrow]

you too

[upper light]

It would probably be more useful if it was only active for the things you actually have. Almost all my dailies now have a syndicate tag even though none of them are impacted at this point.

Well, about half of them at least.

[noble moss]

I agree. It's led to much confusion already.

The guide did say all things, not just ones you're eligible for, but.. still confusing.

[balmy ore]

server 35, every empty node, purple and amber are ore

[glossy stirrup]

visual bug

[strange field]

Same visual bug here. Don’t know since when this appears. Maybe with M37.1, but not sure. Already deleted localisation cache.

[ivory bane]

I have 0 cultivated mycelium but the refinery tells me that I've reached the maximum. I've just unlocked the discovery by purchasing shards. Any ideas?

[marsh edge]

Points from the syndicate what you get from your dailies are not calculating ...

[gentle linden]

Read above a few messages

You don't get rep from them. That icon shows the rewards are boosted by your rep. Not that you get rep from them

[floral plank]

<@&509691205798592532> can you please check the button on dailies milestones? Thanks

[compact dirge]

It’s already been raised

[wide shard]

Is there a problem I cannot play this game for the passed two days because it will not load just says I have to up date the game how do I do that I try to up date but it just tries to open the game and I'm back to square one

[night sinew]

Is the resource display bug back? I was upgrading a part for the Jellyfish and it showed I had enough tri, as soon as I hit upgrade it stated I didn’t have enough then the amount changed by about 11mil

[strange field]

It was never fixed.

[upper light]

There was a lot of talk on day 1 of the release that the client side fixes to address some of this had seemed to have been pulled out or were not working correctly any longer.

[silver sphinx]

QUESTION... BUG or NOT?
Am I the only one noticing that after I hit a station, Battle report states "not cracked" but if you scan the station, "cracked"...
NO, player isn't playing possum because subsequent hits are same but battle reports indicate damage but a scan still indicates cracked...

Battle report Indicates still shields left? But surveyors took no dmg.

[upper light]

I actually saw similar last night with one of our guys raiding. Looked like cracked, but the player was indeed quick repairing just enough each hit.

Same scan screen chain like yours though for the most part.

[carmine bay]

Cloaking Issue:
Scenario - I move out of my station and activate a cloak on my centurion. I warp to an alliance territory for some innocent piracy. I am waiting for the guard ship to move along then I attack. Guy messaged me and says I seen your ship cloaked sitting there. We think a glitch. I repair, re-cloak and go back to the system…

First screenshot is my view, second and third are from his view.

[silver sphinx]

Tribs, I know he's not repairing cause I'm raiding him now with 10 min round trips...

Yes shields are regenerating but bottom is before I hit and top is scan after Saladin poked it...

[tired breach]

I no longer receive any notifications regarding Armadas (started or completed), ship attacked, or station attacks. I was raided yesterday, and didn't get squat. I was on my home wifi, so there should be no "poor connectivity" issues. Luckily, I happened to catch the raid after only 15 minutes, unfortunately it was against 2 Vorta Vors. 😑

[pallid raft]

Third research queue is not in the store. When will it come back?

[icy gazelle]

soon / eventually

[silver sphinx]

Notifications have always been an ongoing issue...

[pallid raft]

Can they take it off the screen until that happens?

[icy gazelle]

doubt it

[mental glacier]

Anyone buy a syndicate pack and never get the rewards? Support just sent a message back saying that Multiple reports of people not receiving items of pack after purchasing, we're getting to root and will get back to you as soon as possible. Anyone else effected or in the know have any updates?

[marsh forge]

Domination not working and turf war event didn't reset on server 16

[heady glacier]

Officer xp not scoring for battlepass event

[spiral venture]

Domination event not working no points earned from spending 3 million in officer xp

[gloomy lodge]

No rewards for ship xp on server 34

[noble moss]

Appears to just be lag - took about 5 minutes for my officer intel to credit

[marsh forge]

Not recording officer exp as it should

[mental bay]

Officer intel is not giving full credit for BP event.

[round vortex]

No domination After two buildings

[charred tree]

fyi people noting that the 2nd and 3rd researcher aren't showing up in the store currently. i have not bought either, and confirm neither are showing in my store.

[spiral venture]

3rd wasnt in mine for last 24h or so too.... so in short it was taken off the store for some reason

[noble moss]

Appears to be extreme lag delaying "credit" on events right now - team is aware and investigating just to be sure.

[slim light]

TC targeting bug is back where it directs your ship targeting the enemy to the enemy’s end point instead of plotting an intercept course.

This is not an isolated Incident. Happened with every ship that entered the system no matter who targeted them.

[narrow atlas]

Upgrades are randomly changing cost. These screenshots are seconds apart with no change in research

[icy marsh]

Benefits from tiering up syndicate levels are not present. Tiered up to syndicate level 2 and the protected parsteel amount is the same (have screenshots before and after tiering syndicate)

[glossy heath]

Just spent 500k officer and nothing In Domination event

[charred tree]

A) i'm not seeing this, adn have been scratching baddies off the list all morning. B) are they stopped? if they warp juke you, this will happen.

[slim light]

This is not warp juke

It’s the old targeting fail

It happens in certain systems and was supposed to be patched forever ago

[charred tree]

ok yeah i've seen this in some systems. particularly on the right hand side of the map, for whatever reason

[slim light]

This was specifically in Framtid alpha only on players who entered from the north

[dapper flame]

SAME! Gain Power BP event is broken. I cashed in Defense Platform level 28 upgrade... AND NO BPs gained. Gimme refund Scopely! Perhaps, the google version of the game is not broken. Lemme check

[barren jungle]

I have bought several packs and not received half of the packs

[spiral venture]

Same here

[tidal blade]

Yep Domination Event broke - ugh. Reports of no points for officer exp, buildings and turrets. Research is scoring though.

[dapper flame]

I upgraded officers and gained points. Shouldn't have needed it as Defense platform would have completed it.

[round vortex]

1 Hour now and no points appear After 2 buildings

[gloomy lodge]

Same with ship xp here

When you don't get credit during domination:

[native oyster]

Someone in my alliance is getting this error after updating the game when trying to jump with discovery, anyone else having a similar issue?

[limber scaffold]

So I'm not sure where to post about this, but Server 60 has had the 3rd research queue disappear from the store. Was that intended or a bug? And any eta on when it will be available again?

Also going to Tier 2 syndicate, there is a delay on displaying the button to collect the rewards for reaching Tier 2. It has confused many people.

[tidal tartan]

He probably uses pike with culber or similar. Remove Pike from the bridge and it will work again.

[tidal blade]

Still no points as i mentioned before on those certain point getters. Also, our alliance all of a sudden had a territory we had occupied just get dropped. No one in leadership dis this.
All kinds of wacky stuff happening this morning, smh.

[misty zenith]

So is the missing Domination scoring a lag issue or a persisting bug?

[native oyster]

Also, the officer event doesn't work as gracefully as it used to. An epic chest only gave 200 points.

[regal juniper]

If it shows in overflow it's a lag issue

[native oyster]

As well as reports that the faction spending events are underreporting as well

[native oyster]

We've checked that still not working

[regal juniper]

Might need to refresh gane

Not showing syndicate applying, think they are stealth fixing

[solar basin]

Still no store even after the last update, no store 2 weeks now?¿????

[spiral venture]

Yeah one my alliance mates had same issue there still waiting on a fix…. For now there disco doesn’t warp :(

[tidal tartan]

Can you post some screenshots from the crew?

[spiral venture]

I saw your message above I’ll ask what crew is used

[spiral venture]

Same here checked and not working

[plain glade]

Why can’t I level up my pike

[noble moss]

Because he's on an away assignment...

See the little shuttle icon.

Can't level or promote officers who are "away".

[gloomy lodge]

Unless the "delay" in points being awarded is over 2 1/2 hours, the BP event is broken.

[plain glade]

Duh I didn’t even see that thanks

[patent rune]

Is this a piss take today or a competition to see how many time you get kicked from game and have to log back in again,,, JOKE

[regal obsidian]

Are we fixing the turf wars leaderboard for s32 or keeping it how it is

Don’t get an alliance that was gifted a few extra 0’s for one territory should be in first 🤷‍♀️

Nvm

It’s fixed lol

[naive thorn]

Seriously Scopely? An app crash just as I am entering territory during a capture phase? Someone please fix this game. Others appear unable or unwilling.

[random terrace]

Does anyone know anything more what is going to happen in regards to the Family Matters bugged 6k g5* bugged rewards (now corrected to 90)?Those that got them are destroying the leaderboards, most of them still got them and now with the Lorca event, its literally a free big sponsorship from Scopely themselves...

[gloomy lodge]

I'm still waiting for my battlepass points from 6 1/2 hours ago 🤣🤣

[rose garden]

Is there any point in even logging in to this game any longer??? All platforms, it does nothing but crash. But, don’t worry, you can login long enough to buy packs from the store. Right!?

[keen surge]

Yeah, so it looks like 5of11 is actually lowering my Armada loot received instead of increasing it? 🤔 Thoughts? (The extra 5k inbetween was the chest).

[rose garden]

Check your logs in comparison with non-5 armadas. Armada loot awarded is based on damage done by each player. They may have quietly adjusted 5 in the last update, which would be another explanation.

[keen surge]

Solo, only me.

*also it's power not damage.

[rose garden]

Then you have 2 possible answers. They either nerfed 5, or changed the armada rewards. If you are doing solo’s, what was the armada’s reward before you started it? Easy to verify that. Didn’t we have this problem in 2018?? Seems familiar for some reason.

[keen surge]

It's all in my screenshots. The rewards don't show as increasing for the Armada based on crew, only when you get the loot. So shown amount in system is the base reward.

[rose garden]

My bad. Must be 5. The wording they use on 5 is resources, so is it possible they did something to 5 without mentioning it?

[keen surge]

Must be something else 🤔 I'm trying to reproduce it and am getting the expected amounts now

[fierce elm]

Clicking on a material you're short on when looking at starting a job does nothing. The dialog to exchange tokens no longer pops up.

[rose garden]

If the game worked as well as discord, we would be spending more time in the game. 😂

[rose garden]

Database update errors, I would assume.

[keen surge]

Could be user error. Half the time it's user error and I was still in bed.. but I, like all players here, would never do anything stupid and immediately blame the game 😂

[crystal glen]

Claiming syndicate level 2 did not change my protected materials amount., at least according to the dashboard. I haven't seen any official statement but I doubt this just affects me.

[fierce elm]

Clicking on star systems in Galaxy view sometimes does nothing

[languid kelp]

Can anyone please fix the Turf score on Server 58?

[cosmic abyss]

Did this get fixed? @pearl trench

[last gull]

Bought 49 dollar Syndicate XP package on the first day of the ARC. Was double charged to my credit card and never to this moment received the package. I reported it to Scopely support at the time. 3 days later I got the boilerplate acknowledgement message and no help came, nothing. Just wanted to warn people about this practice. I am not buying any more packages till I get a resolution.

[vestal gull]

What Majarsco said. I wasnt double charged, but i didnt receive the package either. Scopely needs to resolve the old issues with the package before releasing it again for folks to be cheated on.

[wide shard]

I have been trying to get on the game for a couple of days now all it keeps saying is up date to play when I try to up date all it does r try to open the game and tells me the same message

[floral plank]

Is there any bug reports on a yellow hostile called Gorn Interceptor? I keep killing him and he still respawns at the same location without any mission showing that it has been progressed…. <@&509691205798592532>

[hasty tiger]

After last update. Thank you scraply

[spiral venture]

I never earned them but it should work now if u pick an option that wasn’t working before

[tidal tartan]

You are facing a rounding issue resulting from researches where the client doesn't apply the correct value.

[tidal tartan]

Why don't you claim your money back from Playstore?

[naive thorn]

Question: When was the last time anyone received or saw new assignment refresh tokens for away missions?
The last time I got any was about 2 maybe 3 battlepasses ago. And that was the only way I got them.
I think I might have seen some available or possibly available through chance in one of the stores. Paid or event?

[native oyster]

I think on Server 143 is a Bug at using expcomps...when i was activate one galaxy exo it Shows me two activatet at galaxy slot and one on universal slot where you could all exos

[keen surge]

Given the numbers, more likely to be the reintroduction of the faction efficiency bonuses being displayed in client as the issue, and the same issue that had them removed last time and plagues many faction specific bonuses..

[tidal tartan]

Probably. Anyways he needs more stuff to upgrade 😋

[uncut cobalt]

since last update i dont have information when my away mission is finished. there is no green ship below to tel me that.

[hasty tiger]

Already did. The "problem" is that same numbers were on pc too. Makes me think is server side, not client side.

[tidal tartan]

The PC application is a client as well. So it's a client issue in each case as on the server db the values are correct.

[queen cipher]

Incorectly requied resources on ship upgrades

Looks like research for price reduction not working only visual

[tidal tartan]

Follow the conversation above.

[keen surge]

For whatever reason Scopely turned back on the faction component efficiency bonuses in client. They however forgot to actually fix the problem with faction bonuses being applied incorrectly when ships are in dock, leading to the clients overapplying bonuses and understating costs.
It's an old bug returned.

[plucky echo]

Scopelymakingit so i cantupgrade my ship by switching matsafter i attempt to upgrade? 5th i attempted
Thank for being honest anddecent scopely

I’m really not impressed with scopely

[tidal tartan]

Read one post above.

[prisma prawn]

Is this ever going to get fixed? It’s a persistent issue through several updates

[naive thorn]

Personally I had the same issue occur to me.
I had to close and kill the app and restart it to get it to work.
Perhaps if you Stop the app in your app management?

[heady bronze]

Are these not meant to award orion xp?

[naive thorn]

And as soon as I suggest that...

[tidal tartan]

Watch some posts above.

[spark raptor]

@noble moss Away-Team event doesn't work!!! Didn't got any point for a rare critcal success assignment.👎

[outer talon]

no point for away missons

did 2 missions, no points 👎

[spark raptor]

@warm gazelle any idea why the away team event didn't score?

[outer talon]

whyever ... now its working.
but the rushtokens we used at the beginning are wasted, cause the scoring of the first half hour is not counted 💩

[onyx portal]

SLB does not work for me. Did disco pvp and armadas

[outer talon]

In Origin BETA Systems?

[naive thorn]

I did. Called support anyway. I have enough headaches, I don't need to test new ones unless they make money.

[onyx portal]

yes, of course

[torn sorrel]

Cloaking bug. Hostile following after cloak.

[naive thorn]

Personally, I make errors somewhat frequently. Difference is that i admit to them and don't blame them on others. I wouldn't mind if others did that, but don't expect it.

[opaque flame]

Tried to Black Alert, got this message. App is updated according to Google play store.

[fierce stag]

Same thing - completed away team assignment, and received no points. This happened to me with yesterday’s bp event as well. Spent officer xp, and was not credited in the bp event.

[upper light]

No, that is where you will have a benefit from the syndicate sometime way in the future.

[onyx portal]

oh, my fault. didn’t read the details that a loss give minus points. i send my disco with mbenga to help others with sms 🙈😂… not fair to give minus points, scopeöy!

[tidal tartan]

You probably have pike on the bridge. Remove him and it'll work again.

[opaque flame]

@tidal tartan nope

[tidal tartan]

Does it happen every time or just when you try entering certain systems?

[harsh bough]

Just FYI it does appear some servers are seeing lag and therefore a delay in scoring.

[opaque flame]

Every time

[dapper flame]

Anyone else not getting Dailies Syndicate Points EXP?

[eager cairn]

You loss points for each death

[royal magnet]

There seams to be an bug with that TOS Bones, there is a 50% chance for me during that PvP Disco event, that i basically loose 99% of my hull even after i caused by far more damage as my counter part - other battles have to deal far more damage to get me killed.

ABove you see battle round 1 … there is 60k damage cause on my vs. 150k caused on my counter part. THe numbers do not work out at all

[shy jewel]

<@&509691205798592532> I submitted a ticket but this makes no sence
In the turf war event one alliance PRI some how jumped over 100k points today….. they didn’t drop Any territory and even if they did there arnt enough TCs in a single day to do that there’s definitely something wrong and we magically finished out the IMS like 3 or 4 milestones at once

[harsh bough]

You've done the right thing ticketing CS. They can see what's happened and hopefully fix it.

[shy jewel]

I’m correct though right it doesn’t make sence right?

[upper light]

With full participations points for the week so far, we are only at 63K that whole time. 100K seems very suspect.

[shy jewel]

I’m sure it’s some sort of scoring bug just wanted to make sure I wasn’t miss understanding some scoring mechanic

[harsh bough]

No, something looks amiss to me as well. Doesn't look possible. But as I said CS will investigate.

[floral plank]

Why aren’t Scopely increasing the respawn rate on armadas at origin space?

[upper light]

Scopley has not adjusted the respawn rates for armada events ever that I can recall. They only change was the big rare/epic change between arcs several months back for normal ones.

It's often asked for, but not answered.

[floral plank]

How are we supposed to make the event without a discovery ship???

[upper light]

Well, you can skip it. I am. My disco is not a priority upgrade ship and was fairly quickly wiped up by others. I have better things to do than keep dying.

Since it's not a battlepass event, it's not on the critical path.

[tidal tartan]

@upper light vemet as captain so that you can die twice, 20 attempts in a PvP system and done.

[upper light]

I might go back later and finish. We'll see

[cursive mural]

I haven't seen a scavenger lair for the past hour I don't think they are spawning. Nobody has been destroying them in our alliance and I have been checking all systems in our territories and all over origin space

[keen surge]

Harrison seems to be popular on my server, 1 round dead with shields still mostly up. I don't think Vemet will do me any good 😅

[unborn badge]

Server 10 has a glitch, I assume just visual, states my alliance hasn't joined the takeover but it also shows us gaining points in said "takeover".

[hybrid rain]

First all fine.
Then error and then value gets recalculated.

[twilit canopy]

Installed the app on a new phone. How in gods name has it been over a year and you still haven’t added the 1 line of code needed to fix this?

(Yes I know I can turn off badges, but that’s a stupid fix after it was reported over a year ago)

[ivory pine]

Server 31

[unborn badge]

Now the game is claiming I don't have enough resources to upgrade and won't let me upgrade the ship. I have plenty resources for the upgrades.

[keen surge]

You don't actually though.
Scopely turned back on the faction specific efficiency bonuses in the clients with the last update, however they have not fixed the issue with faction specific bonuses applying incorrectly in the client for docked ships.
This means that your client is overestimating the amount of efficiency bonuses in effect and understating the cost. The server still requires the correct amount though.
Basically the opposite problem of what we usually have with the whole "rebate" (it's not a rebate) thing when upgrading ships.

[unborn badge]

My apologies. How do I actually not have enough resources to upgrade when it's showing I have an excess of what's required? I kept trying and eventually it let me upgrade and tier up. But now it's doing it again for another upgrade.

[keen surge]

You don't actually have because the number it's showing is wrong.
I myself as an example have a total crystal efficiency bonus of 40%, plus 5.5% crystal efficiency for Klingon ships. When I look at the upgrade cost for my Franklin-A shield it asks for 1100 common crystal, from a base cost of 1600. The actual cost should be 1600 / 1.4 = 1143, but it's using 1600 / 1.455 = 1100 instead (which is wrong as it's not a Klingon ship). The server does not have this problem though, so it will require and take the 1143 still.

I'd wager that you gained some tritanium though and this is why it allowed you to complete the upgrade.

This is also the same reason why several of you ship stats will increase when docked, it's applying the faction bonuses incorrectly. NFI why Scopely turned this one back on (we've gone through this before..).

Basically these three research are making it look like you trit costs are lower than they really are. Other costs may be understated also, but because of how close the numbers are tritanium be the one that you actually can't afford.

[unborn badge]

Ah gotcha! Thanks.

[dire gazelle]

"Refreshing every 0 hours" yikes this will be never fixed like the warp time

[tidal tartan]

Ok that's an issue. 🤣 luckily my disco is so weak that it dies immediately...

[strange swallow]

So I can no longer jump with my disco because my games which are out of date are not out of date, this game is getting better and better, yesterday it worked today I upgrade it and it no longer works, and I think there is no solution, change nothing especially you are geniuses

[keen surge]

What crew are you using?

[strange swallow]

spock bones kirk

classic crew

nothing special

[keen surge]

Yeah, that shouldn't give any issues 🤔 must be a rounding error..
You should send a couple screenshots in to CS I'd say.

[strange swallow]

it worked very well before up my disco

so ok

[twilit canopy]

Did Luis catch covid?

[keen surge]

For curiousity, what tier warp engine, what level jump efficiency research, and what's the cost it's asking for to jump?

[strange swallow]

i look at

624 for jump warp engine at 5

jump efficiency at 4

[keen surge]

Hmm. T5 with upgraded engine or no upgrade? 🤔

[strange swallow]

my disco is up to tier 6 but the warp stay at 5

but it worked very well tier 5 with warp at 4

[keen surge]

That might be a bug in the display 😬 T6 ship means mk6 components, then you upgrade them all to mk7 Britt tiering up.
Numbers are wrong though that I see 🤔 base cost should be 750, 20% efficiency bonus means it should cost 625.. you're off by 1 🙄

[strange swallow]

ah ah ah ah very funny 😂

[keen surge]

Hilarious 😶 it's not even a rounding issue, that's a whole number result.. just dumb 🙄 I wonder if Ripper has a fix for that on his Discord..

[strange swallow]

i will try to up efficiency just for see what it does

work

bug solved

[keen surge]

Worked? Awesome.

[strange swallow]

624 to 600

[keen surge]

I mean there's still very much a bug there 😂

[strange swallow]

so the number issue is correct

[keen surge]

Just lucky you're able to increase the efficiency bonus 👍

[strange swallow]

keep it it 'll be usefull 😬

[tidal tartan]

Maybe <@&509691205798592532> can summarize that issue and reasons and pin it to this channel as it happens quite often?!

[keen surge]

I'd prefer they pass it on to it Devs to have fixed, not everyone can just do the next research 😬

[tidal tartan]

One step after the other 😋

[brazen lynx]

I keep getting this message every time I try to warp to these three systems. I should be able to go

[hearty canopy]

I keep getting this every time I try to use Discovery. And yes…I’ve updated the game.

[tidal tartan]

Might be worth to read the above conversation.

[ancient summit]

I'm getting that error trying to jump to any system

[tidal tartan]

Read the conversation above and try it with that workaround if possible.

[ancient summit]

Looks like I don't have the rss for the workaround so it'll be broke until Scopely deigns to fix it I guess

[patent apex]

I got no increase in warp speed paying for prime warp speed

[grave yarrow]

Are you using Pike with Cadet Scotty?

[gloomy lodge]

https://tenor.com/view/blue-man-group-matt-preston-gif-10728076

[brazen lynx]

Yes, I take it thats a no go huh

[broken kernel]

Pike only boosts combat abilities, and Scotty's warp range is not a combat ability. The server knows this and gives you the plain Scotty bonus without any extra from Pike. But the client doesn't know, and makes it look as if you can go places you aren't actually allowed.

[brazen lynx]

So they basically cancel each out. It's 40 warp without Scott so I should be able to go if I drop pike? Let me see

[broken kernel]

If you have enough range to get there using Scotty, then the problem may be that the game tries to pick a shorter path through a higher warp system (because Pike confuses it), and then the server says "oh no, I can't let you do that" based on its own calculation of warp range. Removing Pike will make the game show your correct warp range, which if your ship is naturally 40 range, is 45 with maxed Cadet Scotty.

[broken kernel]

I used to get those mixed-up layers a lot, but hasn't happened for a while

[opaque flame]

Need to update, where is the update?

[tidal tartan]

Scroll a little bit up and follow the conversation.

[opaque flame]

How does this crew effect warp range?

Everything worked until most recent update

[lavish edge]

When will bugged mobs be fixed?

[bleak sedge]

Don't know if this is because of a research issue or not.

[upper light]

<@&509691205798592532> The "Pike does not work with non-combat abilities" shows up somewhere here almost every day. Can this, and maybe a few items like it, be added to the FAQs or common fixes to maybe catch some of the people first? (I know most people won't read it first, but still).

[opaque flame]

Couldn't black alert with this crew either. Just admit that there's a bug already and fix it.

[keen geyser]

Glitch with Purchase of Parstel. My app has been closed and opened…. Yah yah. Say insufficient resource when trying to upgrade a defense platform. All items are condition green. What seems odd is my inventory after purchase is exact number needed. Later I added a mill which my inventory did not show change.

I had use the store to purchase. I typed in 40 and went back to main screen I noticed it said 2 As I touched screen.

[keen surge]

What's your level of station Parsteel efficiency at?

[keen geyser]

I purchased 1 mil more than needed. The top line in play field says added is there. When in the update field it says lower. Same as needed.

[keen surge]

So you now have 476.9m up top?

[keen geyser]

At least 476 the dot not sure?

Ok correction 375,999,999

Just added another mill and it did not register.

[keen surge]

I assume that's a 4 instead of 3? 😅
Should be enough. I'm estimating that you have the 62% efficiency, which would be 475.9m (if Ripper's numbers are exact). Though possibly as much as 476.55 if they're not exact.

When you say not register though, you're saying that your stock isn't increasing or it gives the same error still?

[keen surge]

And still can't build it?

If not, try 1 more million. Ripper's numbers may be rounded..

[keen geyser]

Correct still no build tally on play screen never changed

[keen surge]

That's probably just the way it handles rounding, many numbers get truncated instead of proper rounding..

Try 1 more million if you can.

[keen geyser]

Added 2 mill no changes in top line or in build screen too!

[keen surge]

Eh? They should definitely change if you added 2m 😬

[keen geyser]

Last time I used my grade school math ed it did!

Back then i hoped it was pay!

[keen surge]

Definitely clicked the right button? Restart in case it's playing funnies? 😬

[keen geyser]

Still hung after restart of app and just for fun did discord too!

Did phone restart a while back!

[keen surge]

I'd suggest trying to redeem a couple tokens again, but if it's just going in to the ether then you'll probably need to contact support in-game to get them back..

[keen geyser]

Ticket is in. All I know it started with platform update screen purchase. I manually entered 40 . The swipe bar had 2. Then glitched.

[keen surge]

I assume 2 are no longer there? It can crash out and not use the tokens too.

[keen geyser]

The screen is ready to launch update as seen in earlier pic. No more reason to purchase so no prompts.

Went different building and tried to add there now changed.

[keen surge]

Yes, I know, you can still manually redeem tokens from your inventory screen though.
I'm suggesting that it's a rounding error in the client though and if you can add another million I'd reckon it'd likely do the trick.

[keen geyser]

Ok now took update!

Purchase through alliance store was going through. 4 mill at least not added my guess

Sore was not going through

Sore store

Going to a different building got me over hump!

[keen surge]

Not sure what you mean there.
So you got the extra steel and the building will start now or it still errors?

[keen geyser]

I was trying to update defense platform. Went into partsteel building and added there. Then worked.

[keen surge]

Excellent. Do you know how much it ended up taking?

[keen geyser]

Still several mill missing from the purchased in the alliance store though

[keen surge]

Yeah, you'll need to deal with customer support on that one unfortunately 😬

[keen geyser]

No sorry. I had added a few 100k which showed then added a couple mill.

I now have 2 mill left over.

[keen surge]

Maybe that's the missing millions then 😂
Shame, might have been helpful to know how much it actually wanted. Sounds like just another rounding error though. 👍

[keen geyser]

Doubt it. I added 2.9 mill I guessing. The stuff from alliance store I have no proof pulled or pushed.

[keen surge]

Well hopefully CS can help you out with that part. They will have logs.
We got the building started at least though 🖖

[keen geyser]

Never thought a diff building would fix another. Fortunately I had one open to update. I could have been locked out if it was all were done and it was OPs.

[keen surge]

Usually you don't have to, but every now and then you hit these funny spots.. but unless you need to convert from Latinum you can always go to resources under your inventory and cash in tokens there.

[keen geyser]

I believe or my feeling is that would not have worked.

Thanks!

Note since last platform I did a level of the APex construction to tier 4.

[fossil dust]

Away team green done icon is missing...on the main screen

[grave yarrow]

Seems theyve gone through some kind of Rollercoaster

[rustic radish]

Does anyone else get the message update your game ehen wanting to jump with discovery? And yes i checked, it is up to date

[keen surge]

What crew are you using?

[rustic radish]

Pike moreau chen

[keen surge]

Ok, harder problem then. What tier is your ship, have you upgraded the warp engine at that tier, what level of jump efficiency research do you have, and what's the stated cost to jump?

[rustic radish]

Its t6 straight out of the box, cost is 624 efficiency is at 4

[keen surge]

Yeah, that seems to be the sticking point for a few people. Cost should say 625, this is causing it to error. Unsure if it's the research or the warp specifically, but some have been able to get it working by increasing the level of research (at 5 it should state 600).

[rustic radish]

Welll used the resources, speedups for 4 days, and it still is stuck at cost 624

Efficiency is now 5

Just jumped to 600, and working again

Bug seems to be in t4 research for efficiency

[keen surge]

Well, it may be the combination of the two, but T4 research definitely seems to be at least a part of it.

@warm gazelle just for reference, I think this is 4 or 5 reports in 24 hours for MK6 warp engine and T4 jump efficiency research showing 624 instead of the correct 625 cost and causing this error.
If you can at least get it on the radar for a fix, this isn't even a rounding difference problem 😅

[glacial verge]

My Ship is stuck on a planet, it can turn around, that about it. When I warp to my station , my ship disappears but never arrives at station and only reappears at planet after the travel time.!!! What are the fix’s to release my ship?

[keen surge]

You'll need to contact customer support in-game.

[glacial verge]

Thank you

[vestal gull]

I've been waiting since Tuesday for the issue around purchasing the $50 Syndicate XP and not receiving it to be resolved or refunded. Now my alliance is about to place 11th in the Syndicate event 9300 points behind 10th place, when the pack would've provided at least 9500 points. You've cost my alliance a lot of rss and mats Scopely.

[tidal tartan]

Claim your money back from Playstore.

[candid gust]

Ship stuck in fight not movingq

[vestal gull]

Unless I'm unaware of it that doesn't apply to pc purchases.

[twilit canopy]

The word “veteran” is missing from reds now. Just wasted a bunch of techyons hitting a target the wrong targets

[tidal tartan]

You should be able at least to claim it back via your cc card provider. Or PayPal or whatever.

[vocal spruce]

Might have already been mentioned. Should we be getting syndicate xp for daily missions? UI seems to think we should.

[noble moss]

No, see #919303607441055804

Answer is in there.

[olive parcel]

Raised a ticket but my game keeps constantly crashing. Only been happening since the event refresh on android.

Anyone else having this problem

[meager beacon]

Anyone else have an issue with the Complete New Missions event not populating in the Events page until after the Galaxy At War part 1-5 had already been completed? I can't get credit for that event now.

[proven bridge]

Ffs can we get all these warp navigation and mining node bugs fixed instead of adding new ones!?

The game bugs out more often than it doesn't anymore!

[native oyster]

Searching for some nodes found these 2 fighting each other remain over 3 min like this exit system enter again normal

[rare socket]

Disco won’t Black Alert jump anymore. No matter the crew, nor the dock slot, nor the device I’m using to play. All I get is an error message saying I need to update the app. App is fully updated. App is glitched. Disco isn’t jumping. I would surely like to be able to. And to have some type of compensation for the impact this is having on my game.

[keen surge]

Any chance that it's T6 without warp upgrade and T4 jump efficiency research with a stated jump cost of 624?

[vestal quartz]

Same issue here. And Scopely CS hasn’t replied for a couple of days…

[keen surge]

Same question to you then 🤔

[mental glacier]

Same issue. ONly got the response, try and get this resolved as soon as possible. I bought through the PC version, so....no playstore for me.

[tame willow]

Same here

[native oyster]

No phone notification when away mission is completed and shuttle icon not showing when away missions are completed in game UI

[rare socket]

Tier 8. Sorry

[keen surge]

More prolific than I'd thought then 😬
What's your jump efficiency and stated cost to jump?

[tidal tartan]

If you have bought it with your cc or any other payment provider, claim your money back via them.

[sharp flower]

I cannot upgrade my ship…..I get an error message that I don;t have enough rss.

Opened a ticket with customer service - they can;t fix it and have had to pass it on. So, when does anyone think it will be fixed?

I don’t think it’s fair that I’m being penalized.

[tidal tartan]

It's a research vs. Client vs. Database issue. You're not the only facing this issue. In fact you'll need some more ressources to upgrade.

[sharp flower]

Thanks for the explanation…..at least I’m not the only one. Didn’t we have something similar regarding this? Seems like old times.

[tidal tartan]

True that. It's about faction efficiency Research bug coming back (if I'm not completely wrong). Bottom line is that the client isn't able to display the correct numbers at all.

[sharp flower]

Lol….so now we have old bugs coming back to haunt us. Thanks again and appreciate you taking the time to explain!

[tidal tartan]

No Problem. Maybe this Bug simply doesn't like Christmas. With greetings from the Grinch. 🤣

[random escarp]

Hi, i have the same problem, i opened a ticket but it is not solved yet. Was yours solved?

[upper light]

Most people that actually have solved this did it by cashing in a few tokens from what I have seen to push the number up they are short on. I'm betting for you it's the trit, but at the 2.6B level vs 2.7 rounded in the bank it's a lot harder to see the real numbers needed there vs somebody with only a few mil steel difference for a building though. That's a big token gamble for your ship level there.

[keen surge]

It's easy enough to check really, but I'd be concerned about the common crystal for that Pilum too if they have any Klingon crystal efficiency research.

[rare socket]

Warp range 33, not sure if that’s the same as the jump range. Jump cost 499

[lethal sorrel]

I had it earlier with a Frank A part - needed to claim a bit extra tritanium for it to go through

[keen surge]

I'm guessing rank 4 of the jump efficiency range then, 20%? Cost should be 500, that's why it errors. Are you at all able to increase the research? No guarantee, but so far it's gotten people out of it to change the research level. It should say 480 jump cost at rank 5 of the research if you're able.

[keen surge]

The faction efficiency bonuses are turned back on, without having fixed the bug with faction bonuses when docked, he'll probably need more than just a little tritanium, and I'd be concerned about the common crystal still (which they can't just redeem for unless they have something that needs even more commons..). He should do the math before redeeming anything 😅

[tired breach]

I like the new support bot tribble. However, it closed my ticket before it let me attach supporting screenshots... 😑

Oh FFS! It did it twice! Also, where did the button for attachments go? I cant event attach screenshots, even though it's suggesting that I do it!

[upper light]

This is actually why I'd like to see a summary somewhere that adds up for you all the efficiency research (or combat or whatever) so you can just do the math without determining what level each research you have across 6 research trees that all add up together.

[keen surge]

Except the current problem is that it's adding too many of them, so the number would list too high 😅

[upper light]

That too for sure. Perhaps all the common ones at the top and then the faction add ons below. I mean, in theory, the game is already calculating it for you (wrongly here for sure) so why not just show you.

[keen surge]

I'd be happy with base numbers in a separate tab..

[tired breach]

Can someone please tell me how to effectively create a support ticket with attached screenshots? The in game "Tribble-shoot" is borked, and the ability to attach supporting screenshots has apparently been removed. The website is no help either, as there is seemingly no way to create a support ticket on StarTrekFleetCommand.com.

[tidal tartan]

#👽-how-to-contact-support

[tired breach]

Thanks. It's unfortunate that on Step #3, that list fails.

What that channel says

In-Game:

1. Select your commander's badge in the top-left corner of your screen.
2. Select 'Settings'.
3. Select 'Help/FAQ'.
4. Select 'Lost Progress & Contacting Support'.
5. Select 'Contacting Support & Reporting Bugs'.

What I have to do

In-Game:

1. Select your commander's badge in the top-left corner of your screen.
2. Select 'Settings'.
3. Select 'Legal & Help'.
4. Select 'HELP/FAQ'.
5. Select 'Lost Progress & Contacting Support'.
6. Select 'Contacting Support & Reporting Bugs'.

That all said, I was able to get to the support area, but it's broken. I was attempting to create a certain kind of ticket, and the "Tribble-shoot" bot says to attach screenshots, but there was no way to do it, and it closed the ticket before I could! It's borked.

[tidal tartan]

Then send them an email...

[tired breach]

Would if I knew it. Scratch that. I see it.

Either way, it should have been this hard.

[edgy musk]

I'm having same issues with upgrading warp. The first picture is the amount of gas it has shown as needed. Go to upgrade and it shows the error message and when clicked off of it the amount of mats and dil needed changes

[warped hill]

Gotta love a 12 bubble that doesn't last 8.. This is the 2nd time and 2nd time for getting my base hit because of it... FIX UR CRAP.

[rare socket]

So you're saying to try doing research to increase the Disco's jump range and see if that fools the system into working properly, right?

Correction: increase the jump efficiency research level… got it. I’m hitting the go button in that now and we’ll see what it does. Thx for the attempted help either way!

[lean wyvern]

Bp event not scoring with ship xp. Haven't tried any other ways.

[gentle linden]

Didn't score with officer intel for me. Might be delayed though

[sinful crag]

its lag, do a restart

[plain crow]

I have restarted and still cannot upgrade my ship

[gentle linden]

Fixed for me. Thank you 👍

[sinful crag]

no worries. theres often lag at start of events

[sinful crag]

come out of game, close down fully, reopen.

[late mica]

There is a massive lag spike going on. It takes up to ten minutes for points to count towards events in my server. What is going on?

Resetting the game does nothing to help.

[plain crow]

Closed game, restarted phone, logged in to same result

[late mica]

Same.

[ebon flax]

Many people at same time online. Honor is a 8 events in one! Let the servers overheating with so many players

[patent rune]

Shit load of officer XP spent Dominion event should be completed but still 0 points what’s going on!!

[ebon flax]

Lag. Massive. Wait it is counting!

[sinful crag]

https://tenor.com/view/nitrado-last-oasis-servers-hamster-pc-running-gif-17096309

leave the poor guy alone, he's trying his best

[late mica]

Lol.

[pastel mountain]

https://tenor.com/view/hamster-gif-9337684

[plain crow]

My issue still remains- doesn’t seem related to server as all my other metrics have caught up

[rose umbra]

Kilngon Rites is not scoring

[obtuse laurel]

Fix the lag!

[marsh shuttle]

Server 9 must be locked up.. can't even log in

[sinful crag]

its been reported

[cedar finch]

Hi I'm Ops 14 and not getting any credits for hostile kills in the Klingon event

[spark raptor]

@pearl trench You can close the poll. Nearly everyone wants more 5of11-shards 😉

[cedar finch]

What ops level are u?

[fallow grail]

This white blowout happens mostly when I scan , very annoying. This has been happening for about 6 months , never did it before that.

[vestal quartz]

Ummmm…yes, I think that’s right. It’s aT6, jump cost of 624. T4 on research, no warp upgrade.

[naive thorn]

Didn't i see something like that in a Foghorn Leghorn cartoon? 😆

Pardon me, wasn't the reason that people were upset that they couldn't complete the Battlepass Away Team Missions, was because they couldn't get the Battlepass points?
How does this Away Team Mission event solve that issue?

[native oyster]

Hi....my discovery cannt jump anymore . I get an errormasssge that i should do the latest Update......but i already did?

[naive thorn]

If it still shows a button saying you should update, the attempt failed.

[sinful crag]

if you mean the part 2 of klingon rites, you have 4 days to do it, and it was advertised at the arc start that it would be happening

[naive thorn]

No, there was a 1 day ATM for the battlepass points that people presumably complained couldn't be completed because it required too many high level completed missions.

So they didn't get all the points needed for that days battlepass.

[sinful crag]

yes and theyve responded to that and will be giving more points in a later event

[naive thorn]

Sorry, I thought that's what this ATM event was to address. 😆

I see.

[sinful crag]

no worries

[fallow grail]

Can this be corrected?

[naive thorn]

And sorry, but as for what was indicated for the start of the arc.
This is what i was shown.

[nova cloak]

Round 6/8 Mining data is unbalanced scoring. Really need to mine 600k data???? Maybe 60k was intended?

[naive thorn]

Only in the past couple of days did I see a new calendar that had additional ATMs.

New one

[plain crow]

Super frustrating to work towards a target for months only to have that target changed upon purchase. When I clicked upgrade the required rare jumped up from 213 in previous post to 219 now

And if I close this window, upon reopen, still has the green plus to upgrade and 213 as the rare gas required

But clicking on it results in the error and and the boost to 219 required

[sinful crag]

@naive thorn this has been in game since day 1

[plain charm]

Yak mining more lat lol

[idle raft]

Anyone know what causes this?

[dreamy ocean]

Hey can you take a look at this please, I added an item exocomp for bigger cargo hold yet it won't mine anymore

[naive thorn]

I was not saying that it wasn't. The extended ATM events appear to be in response to the loss of speed-ups due to the Battlepass ATM event and have nothing to do with the Klingon event.
This is a conversation that is unrelated to the Klingon event and associated ATMs. No need to argue a comparison of a car to a boat.
I had my answer and was simply clarifying existing information.
And there is still no listing for the new ATM to build points for next week.
But I can wait.

[sinful crag]

Was it added before you sent the ship out?

[dreamy ocean]

Yeah before I left th station, it shows as having the extra capacity

[calm sandal]

Yeah for some reason the current poll isn't working, you know the one that was just advertised in the game and brought me here in the first place. Maybe it has something to do with all these rules you're trying to force on everyone, too much concentration on structure and not presentation. Do we got to ask your permission to go to the bathroom too?

[warped raven]

Restarted device, cleared localization, cleared cache, cleared data, deleted the game and reinstalled and still this crap...

[loud plume]

Hi there. The game is becoming more and more harder to play. It kicks me out several times a day. This is especially frustrating during combat. Just a few minutes ago I was kicked out by the game as I did a station upgrade forBP NOW my station is upgraded but NO points for the upgrade are in BO

[keen surge]

How did you go for the higher efficiency research?

[keen surge]

Are you able to increase the level of jump efficiency at all? 624 is an incorrect number from the client and causes the error, if you can get to rank 5 efficiency the cost should change to 600 and stop throwing the error. So far has worked for several people with the same/similar issue.

[keen surge]

You're not using Pike/Picard with Culber or anything?
If not, do you happen to have rank 4 jump efficiency research? This seems to be causing issues and if you do it may resolve if you're able to increase it to rank 5 jump efficiency.

[keen surge]

Very likely that the higher cost was actually what was stated last month. They've turned in the faction efficiency bonuses in client, but they haven't fixed the bug with faction bonuses applying incorrectly when docked. This means that any Federation pure gas research that you have will be incorrectly showing as reducing the gas cost (and would be similar for tritanium and Dilithium); higher costs would be I'd say switching back to previous calculations without the faction specific bonuses.

[dense cobalt]

So my discovery can't instant jump anymore after the last update. Tells me to download latest version of game to the phone. I have and there are no updates available. How do I get disco to dance again?

[keen surge]

Assuming that you're not using Pike/Picard with Culber, do you happen to have rank 4 of the jump efficiency research?

[rare socket]

Research is currently underway to get me up to the next efficiency level. I'm letting the clock run on it so I don't have to use as many speed up. Will keep you posted thought. Appreciate your help!

[dense cobalt]

Yes it was working fine before this.

[native oyster]

But i cannot Update.....there is No more Update?

[dense cobalt]

Play store doesn't have any updates available

[keen surge]

Not a client update issues @native oyster @dense cobalt but an issue with the client returning the wrong jump cost.
If you're at rank 4 jump efficiency research I would try, if you can, increasing it to rank 5.

[plain crow]

Does that mean when bug is fixed, my pure gas research will reduce my expenditure to what is showing presently?

[native oyster]

Thx.....it worked 😁

[keen surge]

No. Your standard pure gas efficiency research was already working correctly, it's the faction specific ones that aren't. So you'll be seeing a reduced cost based on Federation pure gas (what level is your fed pure gas at?) Included now, which is wrong and so understates the required costs and causes an error when the server can't take the correct amount from your inventory (because you don't have it). This will also potentially be impacting displayed costs for tritanium and Dilithium, as well as crystal for non-klingon ships and ore for non-romulan ships.
The old issue was the client would ask too much and take less, now it's asking too little and taking (or trying to) more.

[queen echo]

My ship stuck in azha Space (little vidar from 1996r. original paint. Engine won't start :) Can anyone help me?

I think that 8t could be faulty battery

[gentle linden]

If resetting the game doesn't work you'll need to contact support. Use the words "stuck ship" when you message and hopefully it'll get sorted pretty rapidly

[queen echo]

Don't know player I'd though

Logged in with Gmail account

[gentle linden]

Go to your profile, then settings, then General. Your player ID is there

[queen echo]

Thx

[gentle linden]

Delete that post

Don't post it here, you need to report it in game to support.

Don't post your player ID publicly

[queen echo]

Didn't know thx

[warped raven]

Apparently it has nothing to do with the device as I am getting the same graphic errors on the pc version now also.

[unborn tiger]

I would say, not working as intended.

[cedar ermine]

So the community poll doesn't work correct?

And away team assignments SLB isn't counting points.

Oh, it's just the link from in the game that doesn't work properly. Not a big deal. But the Away Team Assignments SLB didn't count any points for the Assignments I've completed.

[unborn tiger]

I'm having to hit recall 2 or more times to get my ship to warp home.

[random lagoon]

so there's a mission pt under this base I can't get too...

[solar basin]

Still no store for 4 weeks am I the only person? Have re-installed, cleared localization, etc. HELLO

[upper light]

If resetting and clearing localization don't solve this, then look at stuck ship under #632109496247779338

[unborn tiger]

They're not necessarily stuck, it's more of the recall button doesn't work. I can still move the ship around and kill stuff. @upper light

[upper light]

Oh, I see what you said now. That's basically normal now for me. They actually are recalling from the first time you hit the button in most cases, but the broken clients don't show them actually moving till a minute later or so. Very annoying for sure.

PC client is the worst for this, but even android does if for me now sometimes.

[weary condor]

I’m having the same problem

[nova tusk]

If you click on the base, there might be an arrow that let's you move to it.

[weary condor]

Thank you!! It works

[proven bridge]

For extra fun sometimes it shows the ship recalling and then at home... But it's still sitting there at the node.

[pallid acorn]

So apparently this game is charging me more to hit the upgrade button? This Phantom cost to upgrade my ship is getting real old quick.

Especially as it's been twice this month.

[keen surge]

It's not that the game is charging you more, but that it's incorrectly including faction research that shouldn't apply to this ship and so is actually understating the costs. An old bug reintroduced in this last update.
The switching to higher costs also happened last time, why 🤷‍♂️ but I'd say that's back at not including any faction specific pure research numbers like it was before the update.

So like how previously it would take a little bit less because it didn't include any of your Klingon Efficiency research, now it's including your Klingon Efficiency researchers plus your Romulan efficiency research plus your Federation efficiency research, and so asks for too little tritanium, Dilithium, and materials.. but the correct amounts are still taken by the server, just the client doesn't know what those amounts are actually meant to be.

[rancid tendon]

Anything wrong with the servers, was kicked and can't login??

[nova tusk]

@rancid tendon check your connection. Maybe try unistalling the app and reinstalling it

[rancid tendon]

My connection seems fine, I just posted this, no trouble surfing, as I wrote I was kicked (while I was playing)

(thx for the suggestions)

[weary condor]

#632109496247779338 message

Also this #632109496247779338 message

[karmic jungle]

@oak vine but is it possible that these two officers are still not working? What the hell did I get them to do?

[charred thunder]

what do you mean not working??

they increase cargo, and mining speend

[karmic jungle]

Absolutely not

I mean that the features they have do not work, there is no load increase eg. They are useless.

or at least that's what happens on our server

but that's not a problem ... Scopely won't see a penny from me again and I'll do a very bad review. After three years of playing.

This game sucks.

[charred thunder]

um they do work, cos i use them every day.

[karmic jungle]

@charred thunder but you read what I wrote?

In the server 138 they don't work

[charred thunder]

show me a screenshot of a ships cargo without them on, then show me the cargo after loading them

[karmic jungle]

Why should I show you who would you be? I have already made a ticket to scopely.

[charred thunder]

well your making claims, so I'm attempting to figure why you may not be seeing them work,

and pictures show me what you are seeing,

[charred thunder]

and amongst all the servers I am moderator on, your the first person i have seen ever to say that their Cargo increases aren't working

[karmic jungle]

Tadaaa

always 17k of protected load ... are you convinced now?

[charred thunder]

Ok, fair enough i can see what your looking at, those screens show it rounded,
go to the Home screen and select the ship, on the left side look at the cargo space

[charred thunder]

they dont increase Protected, they increase total cargo

Total cargo and protected are totally different calculations

Look at this number in the Home Screen when comparing cargo size

[charred thunder]

And in this crew load out, the 2 of 11 needs to be as Captain to get the cargo increase, because its the captain ability

Like this

[charred thunder]

Increasing TOTAL cargo space doesnt increase protected,
Increasing protected doesnt increase TOTAL cargo,

They are both 2 totally different calculations,

if you want officers that increase protected, these ones here do that,

[karmic jungle]

@charred thunder I know it must be captain ... I read the features ..🤓

let's see ... now check. ...

[charred thunder]

thats fine, well you were trying to Prove something, so not having the officer not in the right slot isn't going to help 😄

[karmic jungle]

thanks for the scheme I know which are the miners officers...I sent you the wrong screenshot.... I had to send the one with 2/11. 😓🤣🤣....anyway I did the test you’re right. Sorry to bother and thanks.

[charred thunder]

lol no worries 🙂 happy to help,
Hope that alays your negative comments based on false information 😉 😄

[timber shore]

Yes , did you ever figure it out?

[charred thunder]

go back to that message and read the few messages below it,

[main cloak]

i am haveing a problem when i try to login

[wanton tusk]

Hello

I have problem in the game ...
Impress the Syndicate dont count my points....

[raven ridge]

Is anyone having a bug where research for decreasing costs of rss like tritranum or uncommon gas or crystal is not being counted for modules on ships. I’m trying to complete a tier. I get the green plus for a module, I click it and say up grade and it tells me I don’t have sufficient resources.

First screen shot shows the amounts based on research completed. Second is after I hit upgrade and they all reset and no research applied.

[tidal tartan]

It's applied on server side but the client is able to display correct values.

[raven ridge]

Well I updated that module after getting more than the required amounts without the research and it applied completely different amounts then what was shown in either screen shot. The uncommon crystal was the closest being out like 30 UC crystal. Gas was out by 200 UC gas and my tritranum amount was 75m off. So it’s all screwed up. Just more crap from the game.

[tidal tartan]

Just to be clear. The correct amount of ressources and/or materials will be deducted correctly from your stock.

[vestal gull]

Did you get anything on your Syndicate XP last night? When I woke up I had gained a tier. But without any communication its hard to tell if they fixed it or if its lag from something else.

[cedar beacon]

I’m still having issues with my ship being stuck on planet been nearly 3 days now with no ship/fifth dock

[mental glacier]

I just looked and yes, I did!!!

[raven ridge]

Well I just told you they were not. They were off, and not matching either total from either of the two number shown I. The screen shot.

[tidal tartan]

Cannot see that from your screenshots as the tritanium number is the same on both. In that case, best is to contact customer support. They can check the logs and may be able to refund you.

[raven ridge]

I did put a ticket in a couple days ago. They responded and said they were dealing with a high volume of tickets and to come here.

[cedar beacon]

Ok well I’ve sent them all the details so hopefully they will sort it soon.

[sullen folio]

there is a bug with the new rep milestone, we are supposed to be gaining rep points for completing some of our day missions/events that are marked with 20 milestone points each. they are not being posted to the syn. rep milestone

[bitter ridge]

@noble moss you said to tag you if we got anymore of these

[uneven merlin]

Seriously 😳

[tidal tartan]

Yes. Research vs client vs database display issue. In fact you really need more ressources.

[uneven merlin]

I think scopely needs to improve the programming.

[keen surge]

Scopely re-enabled faction efficiency bonuses in the client, however they failed to fix the issue with faction bonuses being applied incorrectly in client first. The result is that the clients are counting all of the faction efficiency bonuses and understating the required costs (so your D4 is also including the efficiency bonuses for Federation and Romulan). This is obviously incorrect, but the server has the correct formula and so will still take the correct amount of resources and materials, or if you don't have enough will error.

[keen surge]

☝️ same deal.

[uneven merlin]

So in other words scopely can't figure out simple math problems, except when it comes to how much money to take from me for packs😂

[keen surge]

Pretty much.
This isn't new though unfortunately. They disabled the faction ones previously for this same reason, and this is one of the reasons your ships gain power when docked.

[loud plume]

Hi there. In the last two hours I was kicked out of the game 11 times. Any idea what bug that is and how to fix it?

[scenic fable]

please explain why my enterprise registers 2 different strengths

[keen surge]

🤔 what's the strength in the battle report?

[scenic fable]

this was from days ago. i’ll repost later with updated numbers and strength. this has been an ongoing issue i have noticed.

i sent scopely a message and they never responded or closed the ticket

[keen surge]

Usually it's the other way around, this is after they "fixed" it. I'm hoping it's a simple explanation, otherwise I'll need to do some digging later 😅
CS aren't very good with this stuff.. even when we're figure it all out for them you're lucky to see a fix any time soon..

[loud plume]

Does anyone even read my complaints?

[sullen folio]

lets all face facts Scopely has the licenes for this game but they us Digit as their Devs . so anything that needs repair goes thru scopely to digit which by the way are a bunch of drunken irish, if you dont belive me check digits web site, they have a pub in thier offices

[keen geyser]

Few days ago could not update defense platform. now my Franklin A does not update cargo or shield Gen. says insufficient RSS. Massive diff in amounts so the cargo should have released if it could.

Ok sure now it went!

10 minutes?

[wise patrol]

Having an issue with scoring for the current event, I only scored 4 points out of the 10 that it shows possible

Nvm, seems a reset of the game cleared it up

[keen surge]

Out curiosity, do you know what how much it actually took?

[cedar beacon]

Yes my ship is still stuck nearly 4 days now 😭

[honest yew]

Despite I am on level 2 syndicate production and protection has not changed

[keen surge]

They show the base amounts only, you won't see you research in those figures either (though it looks like they may be starting to go that way, so they may change that in the nearish future).

[honest yew]

Ok but that's quite confusing. On ships for example all figure are adapted on the go if you change config, use exocomp etc...

[keen surge]

Sort of. The numbers you see on ships are actually not entirely accurate, especially with some officers or when docked.
But yes, the game is about as clear as mud on most things.

[native oyster]

Scoring should be 10 points for completing sms?

Lag, fixed now

[outer estuary]

Can’t get my ship to upgrade. Despite having the RSS to upgrade I’m continually getting an insufficient RSS error

After I attempt to do the upgrade a few times, I’ll get this glitch that goes away the moment you close the screen

[keen surge]

So, the actual glitch is that you don't have enough.
In the last update they've turned on the faction efficiency bonuses in the clients, and they're applying incorrectly in some cases. So you're seeing the costs as if all of your Federation, Klingon, and Romulan material and resource efficiency was in effect; which is wrong.
As usual the server doesn't care what the client thinks and knows the right answer, and will take the correct amounts regardless. However when you don't have enough to cover the extra it will throw this error.

[outer estuary]

So my screen is showing the upgrades with all efficiency bonus maxed out at my level or maxed out completely?

[keen surge]

Not maxed out, but including ones that don't apply.
So if you go to galaxy research you'll see faction research for each corresponding material, and under station research you'll find resource efficiency for each of the three factions. These don't apply to the ISS, but they're showing as if they do.

[outer estuary]

Ahh, ok, got it, thanks

[lavish oriole]

I'm on Android. I have uninstalled/reinstalled repeatedly. Cleared the cache. It's been like this since reset.

[fathom dock]

Well this is cute, can't upgrade my borty

[hidden island]

french not translate

[naive thorn]

If it hasn't been mentioned yet, the reward points for 40, 41 and 42 on the following do not show at MD.

[native oyster]

once saw that on a device with a customROM and root. If it is rooted indeed, install Magisk Manager and hide root from STFC.

[honest yew]

All epic recruitment gone! Already tried reboot etc with no results

Other players of my alliance have the same problem

[proven bridge]

Where you press the button matters.

[urban hemlock]

Also hitting that issue too

[lavish oriole]

It's not rooted.

[native oyster]

you are on original software or customROM?

[lavish oriole]

OG software

[native oyster]

which device when I may ask?

[lavish oriole]

Galaxy S21+

[native oyster]

let me just try, my company phone is a S21+

[sleek fern]

Where did my ultra recruit chest go?

[native oyster]

just installed STFC on my Samsung S21+ and it works. Can only imagine to uninstall via ADB with "pm uninstall" command and then reboot device, else factory reset might help

[lavish oriole]

Thanks. I'll give that a try

[cerulean saffron]

I started a armada and got no notification that already one was started. But then I saw it was already started by another ally with 10 seconds delay... Now I wasted armada tokens...😣

[vocal sail]

Hacker trying to spread virus I believe

[tidal tartan]

Report it to customer support directly.

[tidal tartan]

Contact customer support with a screenshot. They will refund your tokens.

[keen surge]

Scopely have again attempted to enable the faction efficiency bonuses in client, and again they are applying in cases where they shouldn't and are understating the required costs. That is: your Romulan pure ore is being counted by the client despite not being a Romulan ship, so it actually costs more than it saysb and as you don't have the real required amount it errors.
This will be the same for other faction material and resource efficiency bonuses too.

[dire jackal]

Looks Like Ultra recruit chest and Tokens are now gone...unable to send scopely customer support a message as it keeps telling me I need to log in but won't accept my login and won't send me reset email.....This is stupid and absurd

[proper grove]

@dire jackal same here...tried clearing localization didn't work

[proper isle]

Translates to Aussie fine… go AUKUS. 🤣🤣🤣

[fathom dock]

Fantastic explanation, thank you so much.

[gilded jungle]

I could create an essay on the amount of desync issues, but instead I'll just post this message. Please fix the desync issues already.

[sterile bronze]

Alliance Announcements seem bugged. Can't change / update mine.

[past pebble]

There was an armada SLB hunt for about an hour that has now disappeared

[tidal tartan]

@dire jackal @proper grove see #👽-how-to-contact-support for alternative ways to contact customer support

[smoky rampart]

I needed 6 rare to upgrade my ship and I got the rare and it shows green that I'm upgradable but when I try to upgrade it tells me that I don't have enough resources and I need eight more.

[tidal tartan]

See some posts above for explanation.

[smoky rampart]

The post talks about Galaxy research but my upgrade was done in Territory research

[tidal tartan]

Doesn't change the fact as I presume that you also have galaxy and faction Research done. Anyways, the client displays wrong numbers.

[plain crow]

It’s one type of bug when item costs less than advertised as that benefits consumer, but an entirely different thing when you advertise product cost and then when customer goes to purchase you ask for more money. I bought materials to get to the finish line on my ship and scopelyincarnate moved the finish line - effectively raising price of item I had purchased

[tidal tartan]

This is not the case tbh. It's "simply" a bug where the client isn't able to show you the correct numbers. On database level the numbers are correct and you had to purchase more anyways if the bug wouldn't be there.

[plain crow]

In USA, if price is advertised, that is what retailer is required to sell it for - doesn’t matter what the cause of the error is

[tidal tartan]

But this is a game and not a USA based shop. And I don't think your cc was charged a higher price for the ressources you bought, right?! You might contact customer support to claim your ship parts for a lower price.

[smoky rampart]

It's still false advertising on some level game or not to possibly avoid this being a larger problem fix the bug

[upbeat adder]

Having problems switching accounts on Android device. Won't let me switch accounts via Scopely ID

[reef mantle]

I purchased the “Prime Ore Research” and did NOT get my three-star uncommon ore. I was shown 1,000 and another 234, but did not receive any. This is unacceptable for a $99 purchase!

I have tried to communicate this via “contact support” in the game, no response for three days.

Player ID:

z84899e54ef241f7a9e6b61e03db16da

[mint mountain]

I cannot use the jump or summoning function of the Discovery. Error says I need the latest version of the game. It is happening on both my IPAD and PC. Both devices have had the game deleted and reinstalled. Restarted. Nothing is fixing the problem and have contacted Scopely via the web and via the game help. No responses thus far.

[tidal tartan]

Claim your money back from Playstore and don't post your player Id here.

[tidal tartan]

Whether it's about the efficiency Research or you are using pike and Scotty which doesn't work.

[mint mountain]

I was using the Disco without any problems several days ago. It suddenly stopped working

The research should be fine. I will can change the crewing and see if that helps, thank you

[sturdy flame]

Android and PC: The notification for away missions being completed on the ! no longer exists for me on both platforms.

[rare socket]

Forgot to let you know when I got the research done & tested, but you were correct about up'ing the Jump Efficiency research. Thank you!

[desert epoch]

Isn’t the 1000 4 star ore

[violet heart]

Not able to exchange resource tokens via building upgrade/ship upgrade popups when short in storage on mobile and pc since last update.
Have to go into the Resources section and click the token chests from there. Anyone else having same issue now?

[tidal tartan]

Might be that you have to research the next level of jumping efficiency. There is a known rounding issue.

[tidal tartan]

@brazen crest you should wait next time until the screen has fully loaded. Look next to his avatar it says "0 Retrieving". After it loaded completely you'll be able to attack.

[brazen crest]

I did. I had to restart the game for it to stop

The point is there is a bug. I don't care about some crappy way to work around it. Just fix the bug

[mint mountain]

I changed the crew and tried to send to the previously known system it has traveled many times. I cleared the cache. Restarted the device. Changed the crew. Nothing is working and no response from Scopely other then the they are busy

Pretty frustrating and adversely hurting my game. I cannot grind factions sine I know I cannot get to where I need to do dailies without the disco.

I was told there is a known bug wine Discc. Is this true?

[tidal tartan]

Did you read my answer? Are you able to upgrade your efficiency Research for jumping? If so, do it. It solved the issue for others already.

[mint mountain]

I am max for level 39 for research on jumping

[vestal quartz]

Hi! Sorry, I didn’t see your reply until today. Need to get my Discord notifications sorted out.

So I just tried researching to rank 5 and that fixed it. Thank you!

The bigger question, of course, is why Scopely doesn’t seem to have fixed this, and why they can’t even seem to answer properly to my bug report question. But I digress…

Thanks again!

[tidal tartan]

Can you upgrade the warp engine?

[mint mountain]

It does not matter on the warp engine., does not even jump to regular space, nor summon anything if I do normal warp to the location and then try to summon anything.

Same bug.

I sent the ship the regular way to this system and it did not work. I cleared the cache again. Restarted the device. Nothing. I deleted the app from the IPad again. Restarted it. Reinstalled the app. Restarted the device. Nothing. Disco is broke

And I cannot get a response from Scopely. There is no phone number to call for tech support. This is horrible

And there is an upcoming disco event. Pretty dang horrible

[tidal tartan]

It's related to the cost for a jump where lower costs are displayed than the actual value should be. This number is affected by research and the crew. Some players were affected also by a combination of the engine. Can you try using a crew which doesn't reduce the cost for jumping? I am just trying to help you if you are interested.

[mint mountain]

I tried changing the crew completely. Nothing

I do really appreciate the help!

[tidal tartan]

1. Please don't post your player Id here.
2. You are facing a bug where the client isn't able to display the correct numbers for ship components. This is a result of faction researches. In fact the client states less than listed in the database which results in that error message. Bottom line is, that you need more materials.

[tidal tartan]

Ok. Then what is your disco at. Tier and Upgrades? And which crews exactly did you try? And what is the cost for a jump?

[native oyster]

delete ur ID man

seriously

[sweet laurel]

How?

[tidal tartan]

Press on the text you posted and then delete from there on.

[sweet laurel]

Done

[sweet laurel]

I thought they fixed that bug.

[tidal tartan]

They obviously got it back in place... 😋

[sweet laurel]

@tidal tartan 🙄

[surreal jay]

Switch account with Scopely Id broken... since tonight when trying to switch account, I can't get the login page for Scopely Id , instead I got a invalid certificate html error , on Android...

[tidal tartan]

Looks like their certificate is outdated. You should be able to continue anyways by clicking on advanced settings and go on from there. Don't know which browser you use but from what I know this should be possible. But You do that on your own IT risk. Or you login with your Google account. This is still possible as well.

[mint mountain]

I put up a completely different crew again. It is this Officer

That is the one holding up things. Thank you for the help @tidal tartan

This crew got me to where I needed to go

So that is the bug you can pass on please

[tidal tartan]

Perfect. Then fly safe. I'm just a player with no affiliation to scopley. But I guess devs already saw it in here and have it on their radar as it happened already to others.

[mint mountain]

BTW.. Scotty does work.. lol

[tidal tartan]

Yeah he's not a problem. But don't use him with pike or picard. This causes another issue. 😋

[keen surge]

Yeah, Culber has been an issue for some people, but much less often. See what happens when you upgrade the engine is promote Culber eventually 😬

[surreal jay]

Yes I already overpass it, as the risk is limited in this precised case. Their certificate is not outdated as it is valid until march 2022, it seems that the problem is with the certification authority...I fill a ticket on Scopely site but I know that if I get an answer it will be in... days. Only to ping them if they didn't notice it yet 😉 anyway thanks tango

[proven bridge]

Away mission complete icon is AWOL.

[raw bear]

So not exactly sure if this is a bug. But I've started to notice a few times attacking opc miners, as I enjoy hitting iso miners. I always bring my ship close to my target without actually clicking them. So I'm usually 3-4 seconds away on my attack making it impossible for them to fly away unless they saw me coming. My ship is literally landing under the node their on. waits, doesn't engage. Player still there, and then it says target lost? How can my ship literally be on the spot where the node is and not hit it, and they still get away?

[spare moat]

Where’s the new ultra recruit event that was supposed to start this morning at 9am??

[terse canopy]

125 copernicus is a gathering of cheaters from 16.07.. each player has Harrison and jaila already pumped to the maximum.. so you have not surprised anyone with this addition

tech support just laughs in the face and turns a blind eye to the evidence. So we will all use hacking of the game and cheating once others can

it just pisses you off when you help, you also turn away

[proven bridge]

Bro, it's 5:32.

[gentle linden]

9am PT. It's at reset

[spare moat]

Thanx 👍

[upper light]

If you summon a ship with a disco, there is no delay in getting away like a warp jump. That could be the case. It could also be client lag which is always a killer in truly determining ship locations.

[violet radish]

So which is it? Ultra, or ultra/premium/standard recruitment tokens. Read event description versus the tooltip of whats scoring...

[strange field]

Zero officer shards. Thx for pointing that out. 😂

[jaunty vessel]

Sort it out @Scopely ffs!!! 😡

[native oyster]

Still 30 crashes a day since November update. No feedback, no resolution,no fix. Cmon, it is annoying especially during pvp or qrmadas where you need fast reactions.

[turbid vessel]

I know it's panto season but this is sooooo mentally annoying if I don't have enough resources then don't show the green plus sign, otherwise honour the upgrade 😡🤬

[raw bear]

Thanks, yeah fair enough. Just seems odd to Disco in territory, I think it may be server lag. Just annoying when your ship and their ship are literally on top of each other. I've also had my warp cancelled due to combat so... yeah lol... Scopely servers.

[pure ruin]

Am I mistaken but didnt they say there would be a special ultra recruit tab for Jaylah? It seems to be missing

[gentle linden]

Its there. Not Jaylah, 5/11

[pallid raft]

I have had Japanese characters in my name since I started. Now after a xmas name change I can't use them anymore! WHY?

[rocky path]

Can someone explain how I have a Level 20 Refinery with an Ops Level of 19???

[sinful sun]

Can someone explain this

2 min later

Now it's saying I don't have enough resources
.

I restarted again and it's saying

Wtfff is going on

[tepid flame]

@sinful sun Scopely have again attempted to enable the faction efficiency bonuses in client, and again they are applying in cases where they shouldn't and are understating the required costs.

[limber lagoon]

Anytime I push a button the game freezes. Anything with the timer when it gets down to the last 3 minutes freezes the game. Anything dealing with the chat room people posting causes a glitch and freezes my game.

[fallen iron]

T8 Stella with Uhuru, stonn crew. I can never get full cargo, it always stops 1 short as per screen shot no matter how many eclipse I kill

[glacial coral]

The game crashes a lot since last update

[tidal tartan]

It's just a rounding issue. Same happens also the other way round, so that you have one more cargo than shown.

[regal niche]

iOS looking great atm 🤦🏻‍♂️

[austere bolt]

Trying to upgrade my Kelvin, showing I have the resources then says I dont and shows a massive increase??

[tidal tartan]

Scroll some posts above for explanation.

[scenic goblet]

5 points were not counted. missions completed completely. server 179.

[austere bolt]

Thank you.. I really should learn to scroll through first. 😁👍

[novel dome]

Display bug. Screen cuts off, can't see part of the list:

[dawn reef]

During the exchange of the best recruit tokens, a crash occurred, the game rebooted and I lost 800 tokens without receiving character shards, can you help get them back?

[grave yarrow]

You could try messaging C/S ingame. See #👽-how-to-contact-support for that.
Customer Support isnt on here sadly

[tall horizon]

They just decide to change the warp range requirements for some reason

[fossil jungle]

Ultra special 5of11 is a total scam. Usual Scopely cheat to scam us out of ultra recruit tokens. Good job.

[left anchor]

The 100% cargo protection exocomps doesn’t work

[tidal tartan]

It's not 100% pc but +100% pc. And as everything in the game it's calculated from the base value.

[tall horizon]

Two component upgrades i had are now gone... warp engine and armor, looks like i happened after i used the Ghrush officer

[spice sky]

I took my discovery to tier 9 last week but the refinery which says tier 9 doesn’t show or give any 1 day speed ups. I’ve talked to others that have a tier 9 discovery who have confirmed they get 1 day speed ups from the refinery. Is there something I’m missing or is this a bug?

[tidal tartan]

I guess best it to contact customer support.

[spice sky]

Thanks. I put in a ticket a few days ago but haven’t gotten a response yet. Figured I would see if any others had thoughts or seen this as well.

[earnest crest]

There are two reqs for 1day speedups, t9 disco and ops 40+

[cerulean trench]

Hi, is their a support location

[earnest crest]

no, CS isn't on discord. If you want to contact them, try:
#👽-how-to-contact-support message

[spice sky]

Ok thanks didn’t know about the ops requirements

[broken kernel]

What happened to Impress the Syndicate event, it vanished before it was over and didn't pay out?

[tidal tartan]

#👽-how-to-contact-support

[keen surge]

"only" requires W185 for me, where is your station located maybe?

[marsh kayak]

Why exactly did this end so early this time?! I just got the mission keys yesterday I think.

[honest yew]

Leveln3 syndicate. If I click on the activation of the advantages this is the message I get. And for sure the mining rate has not changed! What's going on? And you even put packages for sales for increasing something that doesn't work?

[tall horizon]

Thanks yea i was in a warp 205 system lol

[cerulean trench]

Well I am not getting points for the anomalous phenomena event when attacking with my disco and I can't use the spore drive cause I am "not" on the newest version of the game but I have updated

[tidal tartan]

Working as intended. You don't have to activate something. See #919303607441055804

[tidal tartan]

Which crew do you use?

[wise tinsel]

Fun new feature:

[tidal tartan]

Scroll a little bit up. There are several posts for clarification.

[honest yew]

Thanks for this. However, even if as intended, the mining rate did not changed

[earnest crest]

which system are you attacking hostiles in?

[cerulean trench]

umm

Mada

[earnest crest]

Mada is not a system you can earn pts for AP, open galaxy map and try a system that has a yellow skull flag

[cerulean trench]

ohh so one with mycelium

thanks

why does it say I am not on the newest game version?

[earnest crest]

different bug

[cerulean trench]

I cant use my discos spore drive because I "am not on the newest version"

[earnest crest]

likely reasons are: you're using culber in a crew that is wonky, or the game has an issue with Myc Jump Efficiency research. Some people have managed to fix the issue by leveling the research

[cerulean trench]

what does the research have to do with the game version?

[earnest crest]

the research is apparently showing an incorrect cost, so your client tells the server you want to jump at this cost, and the server is telling your client, that's wrong

just speculation at this point though, either way. Some possible fixes are known

[cerulean trench]

I can't lvl up the research without components and I can't get enough without the event and I can't do the event without the drive and so on and so forth

[earnest crest]

so ignore it for now, there are enough reports that the dev team knows about it. I'm sure a real fix will happen, but until then, you can warp normally to the spaces you need to do the events

[cerulean trench]

yes but I don't have the time to grind for long rip, thanks

[earnest crest]

contact CS with your concerns then if you are unable to finish, they might be able to do something for you.

[keen surge]

My crystal rate has updated with the syndicate bonus? Though the changes will be only small in most cases, have you done the math?

[keen surge]

Cand1e has touched on the issues, but just to troubleshoot before you write it off.

1. ensure that you're not using Pike/Picard as Captain with Culber, this will cause this error.
2. remove any efficiency crew, sometimes Culber will cause this same issue by himself.
   If it's still happening it's likely the research (seems to be mostly an issue with tier 4 jump efficiency) and then you can't do much it at the moment, but rule out the easy ones first.

[cerulean trench]

I am at tier 4 so when I reach tier 5it is a reasonable assumption it will work?

Also I am attacking unknown aliens but still not getting points

[earnest crest]

in a yellow skull system? not all the spore systems have that marker

I've heard some people have fixed the jump problem by leveling 4 to 5, but just because it worked for them doesn't mean it'll work for you, nor if it's a permanent solution.

Personally, I'd try it, but the cost is nothing to me so I risk nothing. If it ruins your plans to do the research, then maybe waiting is a better option for you.

[keen surge]

Most people with this issue at rank 4 of the research have had it resolve by mining to rank 5 of the research, yes. Rank 4 seems to have an issue with returning the wrong cost, short by 1 every time so far.

[honest yew]

Yes I did the math. 10% you notice

[keen surge]

On my level 44 K'Vort it's a difference of 576/hour on crystal, which is a 1.5% increase in my final mining speed. I don't really notice it 🤷‍♂️
If you want to pm me across the relevant bonuses that you have, the ship details, crew, and final mining speed I can double check your numbers though.
I am assuming also that your ship has been back to dock since you got the bonus.

[cerulean trench]

I got to lvl 5 it works thanks

[brazen crest]

This ship has been there in Adelphi for years. Please remove it.

[native oyster]

??? Not sure how thats a bug

Oh u cant target it

[brazen crest]

Yup, and it doesn't move

[honest yew]

Many thanks for your time. I see it is actually 4% (10 was on production) for parsteel. I'll do a check today. Is there anywhere a table with basic mining stat? So that I can calculate with my bonuses.

[tidal tartan]

@honest yew maybe at stfc.space

[keen surge]

Maybe.

[keen surge]

Standard Parsteel mines should be 1200/hour base rate though, possibly higher in territory systems.
Formula to use will be: base mine rate X mining laser X (1 + sum of mining speed bonuses)
% converted to decimals, and take the mining laser from the ship info (if you get it from the component itself you just need to add 100% to it).
So if your ship has 1000% mining laser and 150% of total mining bonus (research, officers, ship ability, territory buffs, exocomps) then it's: 1200 X 10 X 2.5 = 30000/hour.

[gentle ruin]

My assertion is this mechanic is not working. Yesterday I hit level 5 Syndicate. When daily reset happened I tested the following. My assumption is "Milestone" in this screen shot is milestone points.

Before

After (only 10 points not 15).

[gentle linden]

Points per daily doesn't change. The amount of par, trit and Dil in the rewards is increased.

[gentle ruin]

Can you explain what they mean by this in the description "...and their Milestones are increased by 1.5x" or is it simply extremely poor wording.

[gentle linden]

Probably poor wording, but it could refer to the reward boxes at the top as milestones.

[tidal tartan]

@gentle ruin see at #919303607441055804

[gentle ruin]

Ya, that must be it. That makes sense.

[gentle ruin]

Let me look, its funny, I directed someone to that faq the other day...maybe I should read it myself.

[spark raptor]

Does anyone know how I can get the new "Cryonic-Blast"-Projectile?

[earnest crest]

wait for the event that rewards it to start

if it's not an event reward, it'll pop up in the shop. Either way, wait.

[craggy lynx]

Uncommon gas, trit and dil cost efficient bug

When I came up with the materials and rss to get the part in the second photo it did not revert to what my cost efficient research should’ve been

[pastel mountain]

What's a Fleetfor?
Insert Dad Joke.

[fossil jungle]

Awful cheating game and company.

U suck big time. That’s so annoying. Game full of bugs and cheats.

[slate dragon]

Graphics issues! I closed restarted and they are still showing as mix match.