#👾-bug-reporting
1 messages · Page 434 of 1
Yeah, it got changed a couple hours ago...with no notice.
easier to clarify than to fix the scores....
you missing word LOST 😉 its NO CARGO LOST, not NOT CARGO only
Corrected, but the bug should be obvious as they fixed it before 😛
Greetings, I am no expert, but i think those lvl27 suliban fighter should not be there? Never saw them before…
They can be attacked, no visual bug…
Spending fed credits were not counted
Lost 1200 credits
No points scored in event 🙁
I am spending G3 materials and getting no credits in events - what gives?
Post a ticket showing you didnt get item you spent credits on. And screenshot of which item you bought
On side note only counts when spending creds to tier an officer
@amber osprey no idea not spent any
hello i have a bug that i cannot start the the game, in the charging screen it only charges up to only 70% and it doesnt charge the game. And i tried everithyng re
from restarting my tablet and everithing please help me
I just spent over 3000 fed credits and received no points towards the event. Yes, I joined the event before spending
The even scoring is all wrong
The report is actually showing what was taken, not really what was lost (lost to the player). In this case it looks like they had full cargo already, so took nothing from you (and the entire amount over protected is silently lost).
@amber osprey yep same but only got 10 pts for using unc g3 and 0 for rare g3
T8 disco weapon should've given full completion only got 7350 points
Posted ticket so who knows, not spending more as shouldn't need to
Stand corrected was correct lol missaw common as unc and unc as rare. Energy weapons cheaper.
@amber osprey worked fine for me maybe you spent common think was unc like I did
I would love for someone from scopely to explain why Klingon and Federation dailies are different.
Not from Scopely, but I can tell you that several faction reputation tiers also give higher dailies at around the mid point through the reputation tier, consort I'd say being the first one that this happens.
I've included a table that shows daily faction hostile kills for a reference, and you can see that there are 2 pairs for consort depending on reputation. So Federation will be above the line in consort, Klingon below.
Same just that upgraded sally and got no points for cosmic cleanup
Got no points for tiering up my sally
All upgrades from t3 to t4
This blinking yellow wifi warning never goes away, even with no latency problems. It makes me want to claw my eyes out
When spending Fed credits, points are not scored in the event. 😡
I never got a second chance event ticket, sent in a ticket yesterday and still no response
its in battlepass milestone 6
Thanks, I hadn’t collected any bp chests yet
Now that's interesting
just a visual bug hopefully, it got fixed as soon as i started any building upgrade
or can hide/unhide left sidebar )
nope, at least not in my case i did that among several other things, that didn't fix it 👀
Please add # 125 server to the list
I keep Getting video blemishes when I scan a ship. The second was the launch of a new ship.
Whats the point in having base defence when they just keep on doing hit run hit run any ship and get threw the base.
Please fix this
They should make a fleet to attack base not hit and run
TOS kirk in station defence not working, round 1 same damage than round 9 on combat ship
Also his effect not showing
Phone overheats and constantly crashes since last update !!
I joined stfc beta but now can't write a ticket. The new ticket tab isn't there at all.
The ticket was to ask how am I supposed to leave feedback regarding the beta.
The message icon isn't always there, this should get you there though.
ship not in DS system - error no ship in system, my ship is in a normal system but its acting like I am trying to view DS or Territory system with no ship there!
because there is a hidden increase at 1.3m faction points
Thanks
ofc he is not working, you had mccoy as captain
Dear Overlords... why does the Kehra never show up when selected?
Cloak
daily goals klingon warrior or champion not working/incrementing
Server 58, jelly event is not scoring at all.
Not getting credit for leveling officers in today's Domination BP event.
Jelly event is bugged.. it doesn't count my UC and rare rss that I spend
Sounds like events in general are not tracking appropriately today.
Latinum Rush is not scoring at all on 21
No credit in BP for Research.
Scopely at there best again
I'm not getting ANY points for the Acquisition events. Scooply customer service already voided the points not counted during yesterday's faulty events. Two days in a row. Will I get the same "idgaf" attitude? 😂🤣😭
Reward brackets are wrong. This needs to be spread out like it used too.
Also Lat rush isn’t scoring, had 126k G4 mined and redeemed at 1703, it didn’t count.
Why do you guys get Rank 1 and Rank 2? Ours is winner takes all, no runner up.
Sort your shït servers out
Armada event didn't score and neither did Lat Rush
It didn’t used to be like that. It was 1st/2nd get 120, 3/4th get 60, 5/6th get 25 or something like that
Anybody notice points for today's domination event are not counting?
Ours has always been winner take all. As long as I've been playing.
Yep, same.
Lots of them are not scoring.
Scrotely can’t even be consistent across servers. Heck pack costs/rewards vary from server to server.
Officer xp isn't counting for Domination event. Ship xp seems to be working
No points in all new events. Plz scopley, fix it
Same here ship xp and crew xp not giving any points
Event broken. Fix it! 🤬
Yep...
Officer xp not scoring in dominion event ship xp score although not when leveling up the meridian fix please
ship xp not scoring in dominion event
36 epic armada down, no score
No points domination event from officer Intel
Spent over 100k ship xp...BP event still shows zero......
I just started getting intel spend credit, but not retroactively. And I haven't gotten credit for prior lat rush contribution.
Spent 848k officer xp for Domination event.....didn't count. Lat reset and 4* mat reset not counting either....restart of device was done!! Server 14
Server 8 - No Scoring for Multiple Events. (Domination, Armadas, Lat Rush)
Np Points arma Event Server 157
Server 8 - Scoring for Lat Rush (Fixed) - No Scoring for Previous Work.
Server 171 Scoring for BP event doesn't work properly
Server 58 jelly scoring "fixed" no points for the previous 2k uncommons I spent. 
57k exp ship for no points
I just spent a bunch of g3 uc ore to upgrade my ops and I am not receiving any points for the jelly event. I am on server 57 and my user name is ClassicGamerLJB
Svr 15 domination event scoring not working
Same here, it only partially counts the officer XP spent (server 131)
100k ship xp spend and also no points on the battle pass on Server 137
I've done over 1mil officer xp so fix it
Server 33 domination not scoring
Server 152…Battle Pass points for XP not working
Server 22 lat rush not scoring
<@&509690795536941056> are they going to fix the problems??
Wasted about 2k in lat for ship xp and 2m in officer xp scored 231k points
I spend like 1mil points on the jelly event and none counted
Server 33 jellyfish event is showing, I thought that was on Fridays, also it's showing only first and second place get reward's last time it was the top 5. I hope that's a bug/error as well.
Jellyfish pursuit not scoring, even after waiting 35 minutes... Not only have the rewards been reduced to only top 2, I have spent 1000s of 3* and 4* and still showing as 0 points
spent 2 mill officer xp and no points for battle pass server 166
Server 9 Armada pts not scoring.
Purchase of galactic armada pkg and Riker coins pkg not working either. Store not even appearing for some.
No one answering help tickets.
Just been robbed from the points off 1.16 million rss G3 mined.
This is total crap. Scopely are nothing more than pickpockets.
🤣
Bug report: scopely employee who does the event calendar and the employee who handles armada directives being put into the game, they are not in sink with each other and need an adjustment to work better alongside each other
Spent well over 100K ship xp on botany bay but didn't get credit for domination event. Submitted ticket already but never got response from last event's bug/ticket.
Hello Scopely, anyone there. A lot of stuff is not working.
Hi guys, there's no points on my battlepass event even though i have done it, i have restart the game many time and the result still the same. Please take a look at this matter as im paying for the battlepass event. Hope to hear from you soon, thank you.
Best regards,
CapOkona
APAC188
Not hard to address the people with a message!! We are working on it !!
really not a good idea to publically share your long playerID - it can be used fraudulantly
Ahhhh i see
Domination not scoring with officer XP (ooh look more of us) Do you care? Are you fixing it?
You should delete this.
How to delete it
It's not wise to post this here. You should think of your gamer ID as your social number.
Press and hold your comment to delete
Hold your name. When edit screen pops up, tap delete. Actually, hold the date/time header, then tap delete when the edit screen pops up.
Thanks Eggholio, Dragon 👍👍😊
👍
Come on scopely, wake up. We want to play the game. Your lack of response and fix is frustrating.
I'm curious as to how this even happens when these events are recurring on a weekly basis.
@mild pagoda Jelly-Event is really bad only 2 guys get jelly-parts. 🙈
@mild pagoda i am missing points in iss jelly event, probably due to the lag at the beginning. Iv opened a ticket but due to it being a short event is there a way it can be looked in to faster?? Thanks
@toxic hornet 👆🏻👆🏻 pls see above
SCOPELY GIVE ME MY LATINUM BACK I HAD TO SPEND MORE THAN 1.3k DUE TO YOUR LAG
Where is my bp points 3.5 hrs and still no points!!!!!!!
The armadas are not showing the correct power rating for ships that join. You have to manually scan each person to get the correct total power. Can you please address this?
well...they have been working on it for years to fix it🙈🤣
Was anyone else completely unable to see Deanna’s face in the latest storyline pieces? It just would never load. I’ve also had a lot of screen freezes lately - I can move around the map and zoom in and out but no buttons work. I’ve had to close and restart because of a freeze at least six times in the last few days.
i have this 😉 reinstalling game doesnt help, seems data corrupted on server side, had that issue long ago, but was fixed with time
looks like Komal is possessed by demons
he just joined BLM )
The light bulb directly above him burnt out, someone call maintenance.
just had to reinstall the beta client as it got so unresponsive. After 8-9 attempts to get back to server 157 [kept dumping me on a brand new server], now faced with this https://www.youtube.com/watch?v=PzcVJk4NNfQ
Nothing will remedy; tried localisation, force stopping & clearing cache, swapping from 4g to 300mb fibre cable broadband....
So the TOS recruits are available (for a limited time) but there's no way to earn the currency to open, the only option is to buy it...with all the other issues this is all starting to seem like one massive trollfest
While scoring seems to return to Normal still waiting on points for previous actions in the domination event on server 171
Still waiting on my officer xp to be credited to the domination event!
seriously almost 7h and I still haven’t received my bp domination points for my 2 mil officer xp I spent. And all you guys do is ask for patience? If you are aware of the issues like you said then just credit me the points. what else is there to investigate?
Yep it seems like "fixing" this issue involved making the points score from now on, not dealing with the fact loads of us have scored nothing but spent the xp.
Probably be like things in the past. A compensation chest instead of the items you would receive from the event in the first place.
Scopely just decides that if something is missing, it doesn't exist at all. In the past I was willing to give them the benefit of the doubt because of lag and the points eventually showed up, but NOTHING.
Thanks scraply, you've cost me a shot at the iss jelly AND half of the lat rush solo milestone.....
and we all know the “compensation chest” are ridiculous. like a 3 day peace shield or something cheap like that 🙄
So is the BP event points going to be credited BEFORE the event ends today or do we need to spend twice......so far just an automated response from support ticket.
Game is super laggy today - reloaded several times after running the play store update - game not playable - cleared local reload - system froze for a few secs - click to attack button froze - repeat
i am unable to refine grade one isogen. only grades 2 & 3
I think I was bugged in epic armada, strength near 15 mil, 78% armada 33 mil target, but we didn’t make it.
Alright, time to explain this. I get a lucky pull and it shows 300/115. Then I go to the officer tab and it shows 186/115.
Where are the missing 114?
You got 1 full pull of 115 + 2 shards… otherwise you would see x 300 if you check the pic of 6/10… so only x 117 😅
Amarda event, kill one of the required amardas no points ? What's going on ?
Server 155 very laggy today in playable for some of us!!
Scoring isn’t working properly for faction hunt, TNG Riker isn’t awarding bonus points
still waiting on officer xp being credited for bp domination event ALMOST 20H LATER 😡
Nothing but auto response from ticket submitted over 18 hours ago......
With 4 hours to go of the BP event...looks like you've no other choice but to spend again if you want the battle pass points......
better not be another domination again tomorrow
Officers who are on away missions and some in inventory show as their base stats but count as the boosted stats for the away missions. This makes it difficult to sort officers by power because the ordering will be incorrect.
Dunno if this is the right place to put this, but I got a lucky pull of Kras this morning, and it showed I had enough to promote him. However, when I went to promote him, I'm missing shards. I've restarted my game and all that jazz, and still nothing.
I have a ticket submitted also.
Bit the bullet and spent again, at this point I can't trust them to fix it 🤬
Hi all, Im on a new server and only player above level 36. I've been waiting for the ISS Jellyfish persuit! Event due yesterday. but it's never arrived.
I've reported it, but had a response to say they are aware of scoring issues and no reply since..but my issue is that the event phsyically doesnt exist!
Does anyone know if this is an issue with multiple servers, or just this latest new server?
Ty all and sorry if a repeat question
This happens with multi-pack pulls. You likely only had 111 shards towards the next promotion, so 97 would have pushed it up to 208
I'm 90% positive I had more than 111, but you could be right.
I had that happen a few times in the past, and it's really annoying, but I keep a close eye on my shards usually to know who's next for promotion (planning with badges and faction/independent credits), so I was able to confirm
did you opened 1 chest and then 4 more?
Yes.
always happens when lucky pull comes from 1st chest that way
visual bug which shows it twice from 1 chest and all chests
I've never had it happen to me before, but if that's what it is, then oh well. I'll live.
Booooooooo!
The leader chest of level 43 and 46 uncommon armadas contains the same amount of credits (236k). The leader chest for 46s should be bigger.
Is reference to dom event and no points for 1.3 million xp is anyone doing anything cause at 5pm it will cause no points in heroic BP section too
I still haven’t gotten any points either
sent 3 tickets now and only automatic response asking for patience 😡
No answer no points 😠
Corporate customer service is a few choice words that will be ****** *********
unbelievable ignorance from customer service
You can have the officer intel but I want my lat back.
Possibly bug, possibly lag- I am not receiving any points for defeating armadas in Kavka, for the rescue the crew SLB/SMS events. With previous iterations of this event, even during this arc, I have always received points for defeating these armadas.Teammates are reporting the same issue.
So much lag. Assets refusing to load. Constant red fan of death. S157 beta
since two days the game randomly crashes when using chat and previous send messages are lost for me, not for whom i talk to
They will hide with there head up there backside pretending there a tortoise for few days and hope everyone who lost out will just vanish into another realm like hell I will
When I select a ship, then hit the cargo icon, I'm getting a blank window instead of a list of the cargo on the ship.
Even a la rescousse de l’équipage ne me rapporte pas de point 😤
Shards awarded in ordinary missions and Away Team missions relating to maxed out characters do not seem to be converted into Officer XP's or Transporter Pattern points.
Players with a full set of ISS jellyfish BPs were able to AGAIN qualify for the Auction style event... Wth is this, 4th time in a row now?
Please let us work on the event too....
EU185 server
Same here. They just don’t want to pay out what we all lost
I checked with away team and the rares definitely converted to transporter patterns despite the unhelpful graphic.
@keen surge Same thing happens with Threat From Beyond a friend thought they weren't converting given the graphic I ran a check and they do.
People don't know that still? 😬
People don't know a lot of things.🤣
<@&509691205798592532> Another BP Points wobble here as well. I know I did all the events and unless we get a string of Domination BP events seems to be short for the Heroic Overflow event...
a player has the appropriate level reqs, but is unable to refine iso1 while being able to refine 2 and 3 (through the improved refinery).
#🤝-help-each-other message
Morning..i kill this morning 2 Ferengi borg traders and i didnt get rare coins for Latinum antique..Can it be fix that??
Have you brought your ship back to station?
He come now in the station and i get them..🤣 huh,it make me sweat that..😃 thanks!
Yes, do be careful as they can technically be stolen also 😅
People still sleep..i have lucky this morning..😃 thanks 1 more time!have a nice day!!👋🖖
Keep getting and delete localization don’t help
From memory they were unable to reproduce the issue and had requested people to send them device details. Maybe send a thing through to CS in-game or via email with the additional details.
On a iPod touch 7th gen
My understanding is the pink squares are caused by the devices memory leak
Devices shouldn't inherently leak memory.
Would be easier if there was 1 place where all the details were kept, but I'm pretty sure the last advice I saw was that they're unable to reproduce and requesting additional information.
This music on the start screen has to go.... This is ridiculous
The Game ist currently very slow (since Last Update).
[Android 11 on OnePlus7Pro]
When they updated the game so that your preferences are stored in the cloud they should have also stored a local copy........
The default is music on which starts playing before it applies your user preferences.....
Its just seems like they really didnt put a load of thought into the implementation.
Please Scopley apply our preferences first.... or have a previously stored local copy of preferences.
thats what i have after last update on bluestack/nox, terrible UI lags especially bad with refinery and gifts
no such lags on samsung tablet with android 10, so can't blame isp
updated tablet to android 11 and now its non-stop blinking yellow bad connection indicator but still no that bad UI lags
Not sure if it's just me and or if it's intentional but at the Heroic BP Overflow, at the 285K mark is it supposed to just give latinum or are there supposed to be Ultra Recruit Tokens there as well?
Seeing as all the other marks do have recruitment tokens this one kinda stands out.
Looks like we have some merger issues again, but this one is more interesting.
I think I'll call it a Carrier.
Have to admit i like it
When is meridian skin going to be fixed. States it’s unlocked, but can’t be applied.
The meridian skin can only be applied to the meridian ship itself @rose rivet
Hi ,I have a prob ,in my recruitment ......I have a character in my team who is ready to promote ,I have all green shards to upgrade , I have plenty of coin? To upgrade ..but it won't upgrade ...the promote button has not lit up???????🖖🖖🖖
I have a weird issue.
I had a Mayflower return destroyed in an armada.
I began repairing it and when I pressed the free repair button to finish the repair job.
It started repairing again.
I had to finish it again.
.....
Why don't you fix Isogen 1 refine bug?
That's brilliant! 🤣
😂🤣😂
The Warp path between Lankal(39) and Pheben (39) looks to be missing even though it's showing. It took me on a 12 min journey around through half or Rom space to get to it from the system next door.
It's not missing, just needs warp 61 to use.
Screenshot? Maybe there's something overlooked in the cost 😬
I hate the warp path cost logic in this game.
For reference, are you ops 25 and your alliance has the advanced Grade 1 iso refinery service active?
Trying to narrow it down and then get one of the CC's to try and put on the pressure to fix it..
Ummmmm. I tried to reset the node and now my warp engines aren’t up to par. Lol
Screenshot 2021-07-22 02.53.25.png A frequent unpreditable bug is that when I click the green button to claim a gift, the button turns grey, the program freezes and I have to close the program and reload it to return to the game. It can happen on all 3 of the 10 minute, 4 hour and 24 hour buttons but which one will trigger it is unpredictable. I did receive the 24 hour gift in this case because it triggered the Daily Reward, however, I have no idea what my 24 hour gift was.
Actually, me too. 😂
🐱 🙈 snap 🍻
Like I said, it might be an overlay issue, but it looks good. 🤣
has it been named? 🤔 the overlays fit so well together.... [usually they look like a scene from the discovery channel when the visual glitch happens]
LOL. That was a Horizon overlay mixed with a Talla overlay.
I think 5 nacelles definitely put it in the heavy ship category.
I've had both weird and questionable ones.
This one actually looks good.
t'horizon? it'd be very yorkshire
OK, tricky and technical bug report here 🤔
So I've had a look at the DPR numbers a couple of times and always noticed that they never worked out quite right, but I was looking at one of the old LCARS 2.0 ship sheets last night to see how they based their numbers on and have found the numbers seem to work out based on this (tracks in a straight line instead of a curve), so on this basis:
-
There looks to be be several bonuses missing from the DPR figure that should always be active. Deal with that another day..
-
The formula for DPR ignore any charging time for weapons, instead looking only at reload times and shots per round. This can lead to overstating or understating DPR for some ships. Technical limitation I suppose.
-
The formula for DPR includes a factor to account for critical damage, however it appears incorrect. Formula used appears to be, based on work from the old LCARS 2.0 team: 1 + (critical chance % X critical damage %), so 150% crit damage with 10% crit chance would apply a factor of 1.15. However this is incorrect, actual factor should be: 1 + (critical chance % x (critical damage % - 1)), or in this example 1.05.
To see this in a simple example consider 100% critical damage, which is known to be no additional damage compared to normal hits. By the DPR it will apply a factor of 1.1 (1 + (0.1 x 1)), when it should apply a factor of only 1 as there is no extra damage from crits in this case.
Obviously not simple to say this is what's happening, as the DPR formula used isn't made public, however using the derived factor formula from LCARS 2.0 and then deriving a damage bonus from this lines up with additional changes to damage bonus, whereas using the correct factor deviates with additional changes to damage bonus.
I have a ship stuck in Pjem system. It will not return to base and stay. Every time I try to do so, it jumps back to Pjem. Please help get me out of this loop.
Contact customer support in-game.
Found a UI bug.. Meridian on all screens does not render or is blacked out.. Everything seems functional so it seems to be just a UI thing but, happens on both iPad and iPhone
Why do I get officers xp in federation recruit and premium packs?
Common and uncommon officer shards received when you have the maximum number of shards for an officer will be converted to officer XP / Intel (rare and epic into transporter patterns / dust)
Thank you
2 glitches here, the first 2 pictures show a projectile orbiting something, and the last picture shows a ship idle banner in the same fashion that it would show a ship in battle banned
Latest iOS version seems to miss the bottom right timer
Rescue the Crew has a bugged system. In Pandosia we had 1,1M Explores, 1,4M Interceptors and 1,7M BS's. I started on going for it. Was a little hard on my Saladin, but at least i got 16 killes per repair, so not impossible.
So i went on and made 3 runs, before i went to bed. When i got back to the game, all ships were 1,7M (that's the bug), and i was down to 6 kills per repair. Now it was no longer possible for me to do the last milestone.
I really don't care, if it's a bug, or a "fixed bug", i really want my rss and speed ups returned. Then you can withdraw my useless rewards for the 2 milestones.
I've spend time rss and speed ups on an event, where you suddenly change the difficulty in the middle of it, so it suddenly becomes impossible for me to succeed. That not ok. 😡
ATTENTION: In Refinery Isogen 1 option is missing. Levels 25-26. On 27 lvl it appears again. Fix this bug
not everyone on usa server65 have rec'd the event tickets for todays events. this is starting to happen every time the ticketed events are run
i am wondering if this is a communications issue between scopely and bluestacks
i have this with any emulator on pc after last update
s157 beta - having to clear localisation when refreshing nodes - says my ship is on the node already. been happening for the last 25-30 mins. sometimes says unable to login when attempting to get back into the client
Maybe not a bug but more a description issue (I hope), this remote systems are marked as warp 61, but I can access them with a ship with warp 55 - Server 54
I had this the other day. The system is not coded as warp 61 on all the paths. just via one of them. If you take the long way around the invisible warp barriers are not 61 all the way, only the path to get to Pheban from the one way does this. It would be simpler if the paths were all consistent, but that's why it happens.
Are there problems with the protected cargo of the Meridian?
Normal protected cargo 10k
25 k with using T’Pring (300%) and DuPont (150%)
you forgot 10k includes all protected cargo researches already and base value is much lower
Ahhh…. Ok! Thank you! 👍🏻
<@&509691205798592532> Bolarus on server 8 is not scoring for jelly brawl event
how can you tell with the numbers being rounded ? 🤔 the quantum's did
This one was being added but Metreon wasn't
unless it's not being offered in the store despite being on the picture
any screenshots of the metreon pull summary? 🤔
I have to wait a day
Noticed you never get the promised rewards bonus on away team missions
Helvia's warp bonus works about 75% of the time but Domicia's only about 25% of the time
Im level 31.
And I transfered.
To a server im already on.
....clearing my cache didn't work .
Switching my connection didn't either.
Scopely ran out of ideas after that.
got the same issue here.... are you on the beta aswell? https://www.youtube.com/watch?v=taebpmdcnU8
@native oyster yes. That's awesome.
Metreon isn't guaranteed like the others.
oooh 👍 🐱 👀 didnt spot that 🍻
Anyone know why the possibility of buying 10 Stella bp dissapeared from my rogue store?
Just lvled up to 32
🐱 ☝️ @nimble meteor https://www.youtube.com/watch?v=aYtp5MG-sjI @solemn badge it's a scopely issue....... more detailed info here 🐱 👇 they will grant a free stella.....
Hey Everyone!
In this video, we go overt how to obtain a stella when you become a fresh ops 27 player!
Stfc.space is the website i used
Youtube Membership Link
https://www.youtube.com/channel/UC-8cxv-HkJe07MnJ9NK2tbQ/join
Facebook Page:
https://www.facebook.com/Nowonshall-Gaming-108957744045112/?view_public_for=108957744045112
Twitch:
https...
Still can't see kehra.
My game is also constantly crashing. Especially in the chat while i am typing.
exactly ☝️
iPad 6. generation, iPadOS 14.6
android?
Why explorer repair cost research doesn't work?
Nwm
My ship is "stuck" in the Rigel system and won't come home or depart the system. Scopely....please help!?!?
Then ticket to support
@pearl trench So I have a question to the dev team. The special event refinery that was on last week. It gave common 3star materials even though it was specifically there during the 48 hours to only give uncommon or rare. (Even had the uncommon x’d out in the graphic)
And this is the response from support? Makes no sense that the uncommon special event refinery gives common 3star materials?!? Or am I missing something here
What’s happening here? This is an increasing “feature” on some ship related screens. Pretty sure there there should be a ship graphic there. This happens on both iPhone and iPad. Tried clearing cache, no good.
Does anybody understand UNC upgrade costs? I understand the general formula is actual cost = gross cost / 1 + (sum of your bonuses)
So I'm trying to figure out my UNC gas on an enterprise upgrade. The gross is 2800 and the net is 2074 which is a 35% discount.
The sum of all my discounts is Pure gas 5.5 + Fed Pure Gas 7 + Ship Component Eff 8 + Eff Ship Upgrades 21 = 41.5
So somehow I'm off 6.5% which is a number I can't get to by any combination of the numbers I have so it's not like they are missing Pure gas for instance. So I'm confused...
opened a few shards and i'm not getting credit for ticketed or regular event
(officer recruit heroic). what should i do? is it just server lag?
update: points came after 20 minutes or so
<@&509691205798592532> Scopely when I asked out loud whether or not the lag could get any worse, it was a rhetorical question and not a bloody challenge!
Targeting on server 16 is so bad right now, I was literally according to the timer 6 seconds away from a target that I should have lit up when it hit zero and I just sat there as someone hit it and then it showed my ship almost on the other side of the system!
Oh and p.s...this BS NEEDS to stop! Ridiculous! Full wifi bars, full phone signal and yet...🤦🏻♂️
900M in profit last year and you fellas can't even add new events without messing other things up! How about spending some of your yearly windfall to actually create a stable game for once in 3 years?!
"Canons"? Like the musical form? Authoritative sources? Or were "cannons" intended?
Worlds Apart part 8.
Ship is not visible. I have the latest update, restarted the game, but no effect.
I'm getting a freeze on this screen probably 1 out of 5 times I try to accept a reward.
Same, game is freezing on rewards / store, every ~5th tap
Why are previous patches and fixes no longer fixed. It seems like every Battle Pass event it's the same bugs stuck on repeat.
I bought a pack to upgrade my warp drive
I clearly have the resources
And yet I’ve been scopelied once again…
It'll be a rounding error in the gas 😬 get a little bit more common gas and it should be right..
they are activated, just log doesnt show duplicated abilities
.. why are you using Kirk though? 🤨
(EU - #125 - Copernicus) can I add a server to the list?
Kirk on augur? Why?
it was just for test i think )
It is not at all duplicates no one showed as activated but Khan on both reports. This guy I’ve killed with same power the other day with ease and same crews as well. It’s happened before which scopely actually acknowledged with my ent 2.5m being killed without barely making a dent on a sally. Same crews again. Also if captain is changed how is it still the same damage being taken by the opposing player? Also if I wanted advice on crews I’d ask in a different channel guys. Do everyone a favour either offer explanations or don’t comment. 👍🏻😘
Duplicates that happen at the same time, not all duplicate abilities. Here for example you can see that only my Kirk "actived", and yet another Spock activated without Morale (because it's activated as usual, just hidden).
If you look at the one with both Kirk and Spock you should see a similar result, your Kirk may never activate but your Spock will still be listed.
With morale alone it's harder to see the results, because it does so little, but with 12 rounds I'd reckon you could find a couple where the enterprise has lower mitigation.
This might not be a bug but I’ve been playing for well over a month and I still haven’t gotten a single weekly loyalty reward chest
Have you been completing your daily milestones and collecting the loyalty token in the final chest?
Have problem with ship not being able to exit the system, when recalling it appears always in the middle again and no action is available
The ship is not visible to anybody but me
It began 2 days ago
Unable to see ships in dry dock
You'll need to contact customer support in-game.
Oh you have to complete all of them I can barely defeat 1 swarm no wonder I can’t get them all
How many depends on how many you have, varies with level and how many factions you have 😬
But you have the chests along the top, each requiring X amount of points. The final chest has the loyalty badge, you need to complete enough to get to this chest and collect it.
Tysm
I have poor standing with ROMS and FEDS. Yesterday, throughout the day, I went into ROM and FED space with different ships and there was no "entering enemy space" banner warning and no hostiles targeting my ships in ROM space only. Today it is working as it should. May you please find the glitch and make it happen all the time? 😉
short question what did you do again to the game keeps crashing nearly everytime i look in the chat 😡
Bonjour, j'ai mon vaisseau C quo est bloqué dans le système milan. Quand je le rapelle il reviens a la base et reviens direct sur milan
Hello, I have my C ship which is stuck in the milan system. When I call him back, he comes back to the base and comes back directly to Milan
you'll need to contact customer services using the advice in the screenshot below. cs details are in #557163704383438850
..... This may be a silly question but
WHAT the heck are rare and Epic Doomsday armadas.
On server 22 there is no such animals that I'm aware of.
We have level 32, 35, and 39 armadas all uncommon.
Maybe in the 40s range?
Yeah found them....
I like what little of the rss I can gather thank you.
The research "Pure Klingon Crystal" should reduce the cost for crystal for module upgrades on Klingon ships. Kvort is a Klingon ship, but the research bonus does not apply. The requirements are still the same before and after research
As per patch 22, only the non-faction efficiency bonuses have been fixed to display lower costs in client.
The correct lower amount will still be taken, but cannot currently be shown in client (they tried before, it did not work out well).
Is it just server 23 or is Recruit Riker event not scoring points
Screenshot 2021-07-25 05.56.59.png This screenshot shows 2 bugs, (1) the Away Teams timer is still not working properly and (2) if you look at the bottom mission the timer is below 5 minutes but the >> button has not turned green.
*** Respawn-Timer for Armadas in-correct or buggy! ***
In the patch nodes we have been informed about the new G3 armadas re-spawn timers. In Jiwu`puh i did blow up 2 uncommon armadas over 40 minutes ago, and still no respawn happened - in other words already 20 minutes overdue! There is only 1 rare and epic showing, but these were there before.
*** Spawn Times ***
1. G3 Uncommon Armadas will have an avg. 15 minute timer (5 min variability)
2. G3 Rare Armadas will have an avg. 15 minute timer (5 min variability)
3. G3 Epic Armadas will have an avg. 60 minute timer (30 min variability)
4. G4 Armadas unknown
Also it was promised to us by @pearl trench check with development, what the respawn timer is for those armadas in dark space. There was no update on those, but we also do not know what the "as-is" would be. We would appreciate an update on that
https://discordapp.com/channels/509679626763632640/509685530108362773/861884265725427733
that's a 1st for me
Points are not counting towards event "Anomalous Phenomena"
There is something wrong 😆
Started eclipse armada At same time with othe two alliances without any warning, so lost directives.
its time to make armada status server sided 😉
Its not a bug...thats how it is since beginning of armada introduction
Same here, 3 alliances have same timer. Eu181
2 alliances have same timer
Something is fishy there, this "coincidence" never happened on so many servers in same day
4 at same time here, had no warning it was started already
@pearl anvil @pine verge @spark spoke @rotund veldt
Contact customer support in-game with your screenshots and explain that no warning was given, they may refund your lost directives if you didn't get the Armada.
There are actually 2 bugs.
- the client does not allow you to start an armada that your own alliance has already started.
- there is meant to be a warning popup that another armada has been already been started.
Thanks, will do 👍
i got the armada but not mine
I'd still say that counts. Ask for a refund, depends who you get but you shouldn't have been able to spend the directives at all if it was already started by your own alliance.
Indeed
Reinstalled app it fully forgot my account same phone same Google account makes no sense
Nothing else works like this
Reinstalled again didn't make a third one remembered the second one that's existed two hours not the one I've had for 16 months
Nothing pops up as armada started at same exact time...yes...warning msg do pop up when only if someone already started the armada and countdown is showing.
The entire point of the pop-up is to warn you that someone else has started that armada already, added after complaints of people starting Armadas that were already started without realising that they were started (and the warning can appear before the Armada pin does). So the fact that there is no warning is the bug, because they made a client side based fix instead of a server side based fix.
Before you removed the game had you ensured that your account was properly linked in the in-game settings menu? If so it should be as simple as going to the in-game settings and signing in, it should ask which one you want to keep.
I honestly don't know I've been playing since 2019
Why would it create a new stfc account on the same device and same Google account?
Then the second time I attempt it it remembers the brand new not established one but can't remember the one I've been using every day for 500 days
I'm not saying that you did, I'm telling you what it does. If you haven't specifically made sure that it's linked there is a chance that it's not linked, and the client cares less about the account associated with it than temporary files, so usually is a simple case of signing in in-game.
If that's no good then you'll need to contact customer support, either in-game or one of the other methods listed under #557163704383438850 and work with them to identify your old account.
I did that several hours ago
They've not responded and I need to sleep at some point and I'll inevitably be raided before I wake up.
I only reinstalled because I couldn't log in for several hours
I have no method of checking if I'd done that
There is no place in game to sign in
A log in screen would be welcome
Should be under settings - general.
But unfortunately no one here can do anything beyond give you general advice, you will need to wait for CS to reply.
There are some YouTube videos out there, maybe a nugget of wisdom to try, but there's only so many things that can be done from client side.
There really needs to be an emergency support angle
This is infuriating
Except I can't click on that so what's the point
Well that makes it harder 🤔
May have to just wait for CS to get back to you then.. they usually take a couple of days to reply unfortunately.
Yep so I guess GG to my billion rss
My thousand dollars spent can't pay for a timely response
Can't move my Botany Bay. The ship is stuck in a system. Game reset, data reset and mobile phone reset won't work.
@native oyster
you need to send it to customer service, they're not here (mostly just us players unfortunately)
delete your ID, don't leave that for everyone
Where do I find the customerservice
Wonderful bug, wonderful view, very annoying tho cause u have to restart when this happens
Go to settings, legal & help, help/FAQ. You may have a message icon in the top right, otherwise open any topic and scroll to the bottom; it should ask "was this helpful" and you can select "no".
Thx
I can't say what works or doesn't in your case, I only know my own experiences.
But if you haven't, make sure your Google play store is open and you are on the account associated with that STFC identity when you log into STFC.
Otherwise it will either create a new account or attempt to login with the most recent account used.
(Repeated since it didn't reply properly)
And still did not.😬
i had the same issue a couple days ago when i upgraded the beta client.
as daft as it sounds - have you tried uninstalling and reinstalling multiple times? i did this, and it took 7-8 times of doing this for the client to successfully pull the game state & progress properly from google play services.
In the past also getting the game past the tutorial introduction; going into game settings and clearing the localisation data forced the client to pull the correct game state. not sure if this still does the trick?
Lmao
Woke up this morning with my account, without my resources because I got raided, also without my support ticket
What a stupid stupid system
My second reinstall didn't help it also wiped my support ticket. Clearing localization didn't do anything. I have only ever used one Google account on this phone
oh shit :[
How is this possible?
(EU - #125 - Copernicus) Please add it to the list
ARmadas always show incorerct information. Numbers too little. What creators think about it?😡
Improved territory refinery is always missing ISO1. What creators think about it?
Come on people. This is simply not good programming. Y’all are better than this.
I bet its calling the wrong file names. It gets confused and puts a Klingon overlay with fed colors.
looks like a visual glitch - cleared localisation?
A couple of us in my alliance are seeing an issue where officers don’t proc in armadas. For example, I have at least two times where 6/10 (cap) proc’d but Kirk and Spock kn the bridge didn’t. I have an alliance mate who has run riker/Spock/Kirk a couple times and none of them proc’d. We logged a ticket but wondering if this is isolated or not.
Armadas have always been sporatic about showing the proc'd for people. I think it has to do with it picks some of the people in the armada to show and is working, but only logs onw. You see this with a multiple kirk/spock armada all the time, but you can see the shield strength at the end and it is working behind the scenes.
Love my new ship!
Fix the old warping bug that was revived...pls
Known bug. Most of the PvE loot bonuses work on OC in PvP and expose additional cargo, which can then be stolen or lost as per the usual OC.
Stella still not included in crucible of war. All other ships disco Franklin a sarcophagus have been added but Stella still not
Since when did they lower the dilithium rewards to so little?
been like it for ages.... rookie 42 is only 3.6m dili // 4 x gorkon
Wasnt it like 30-50m+
Pretty disturbing 🙈
surprised it's never been queried/adjusted
Yeah shield strength suggests there was a problem too
I’m trapped. I can not get out of Rator. I recall and it shows going home only to wind up in Rator. Can’t go to any other system. This is my main ship. Help
follow the information in the screenshot and contact support. support contact details are in #557163704383438850
Find a round where shield of depleted in one of the issue ships and then check the next round or two and you should see the shield damage there without any activation listed.
Multiple abilities occurring at the same time are grouped and show only the 1 with the highest priority. There is also a separate issue with officer abilities in Armadas that looks to decrease/increase efficacy based on leader crews.
Would love to see this fixed - properly this time.
TOS Uhura doesn't work every round?
But where did she go in round 4 letting that Enterprise critical me?
And round 5.
Requires morale to work.
Oh, well, Thanks TOS Kirk!
derp! Thanks O2C ❤️
This is why you don't post mad folks. Think before you post!
hello i have a big bugg in game i can't speak in mp or in canal is it a bugg with a solution khnow or just need to wait a patch?
I was being attacked while mining and won. Timer reset to 0:00, but mining continues (about 17k left on node, about 3 hrs)
You could be on a chat ban. A friend of mine was on one, he couldn't message anyone or either gal or ally chat.
Contact support and ask them.
if that was that i would be able to mp someone no?
maybe contact support and explain - they'll be able to see if there are any restrictions in place on your account. their contact details are in #557163704383438850
EPIC Geordi and Riker Officer Ability fail to reach anywhere near the 100% weapon increase to their specified factions. I’m seeing 10-15% only.
Used Spock as my test bench as he was closest to attack stat as my Geordi.
100% increase on base values.....
This is base ship and single crewman.
oh bum ok
Sadly the response I got here gives me little faith in support tickets… clearly doesn’t understand captain is a bridge officer.
i'm pretty sure you have a lot of weapon damage in combat research tree as everyone else 😉 + ops gives weapon damage, shuttle bay too, so 15-20% net increase is fine
Is there a calculation I can find to identify my base weapon damage then? Giving me the tools to confirm my increase is accurate would definitely make me feel better lol
🤷♂️
Thanks @hoary violet & @native oyster seems I didn’t know where to find the base weapon damage (which is on the ship upgrade screens) and how to calculate dmg buffs globally and specifically to ship type, dmg type, faction, etc. with both of your help I now see the flaw was in my expectations. Guess (+) 100% to base weapon dmg isn’t more than 10-20% net for me. Less excitement, but happy now that you’ve shown me the way.
I keep getting this everytime I start up the game. I've always been in svr 28. Right from day 1.
are you on the android beta?
Ah yes, I am on the beta
it seemed to get fixed here with the update a couple days ago..... theres another new update stacked up
[ seriously recommend shielding for 24 hrs and taking screenshots of shield before applying the beta updates. it took 7-8 uninstall/reinstalls to get back into my account. kept taking me to a virgin server]
Good morning, do the game automatically remove the inactive s players from the alliances after a period of time ?
yup.... the overlords do it at unspecified periods.
the players base gets moved to a low level system
Thank you👍
yay! https://www.youtube.com/watch?v=taebpmdcnU8 this disappeared after the patch update 4-5 days ago.
the latest patch update 2hrs ago 04:15 28/07/2021 has brought it back
stability seems ok, no issues with assets.
s157 public beta - latest update
What is this math?
bulk discount.
🤔 Seems like it
Would you mind fixing these silly errors properly please…
I sent this in a support ticket, but thought Id also post here
and suggest anyone else whose game is constantly crashing do the same.
Server 31 getting buggier and buggier.
...
My Star Trek Fleet Command is unplayable.
Buggy, unreliable, unstable… might just quit.
Mid morning yesterday in response to support, started a log of crashes and what I was doing at the time.
Game is up to date and I clear localization frequently despite fact it makes NO difference. I also frequently refresh my wifi connection to no effect. I play on an android Samsung tablet over wifi. I also tried opening game thru Google Play rather than using home screen shortcut, saw no performance difference. I cleared localizations roughly each 3 crashes and again no noticeable effect
Crash time EDT Gameplay event
8:11PM trying to chat on alliance
7:50 alliance chat stalled then game crashed
7:32 doing armada, tapped alliance chat
6:51 attacking an eclipse hostile
6:12 attacking eclipse hostile
…. took a break …
4:28 loading a bookmark
4:01 raiding a base
3:54 raiding a base
3:44 tapped a base to share coords
3:35 trying to attack, just swirlies so manual reloaded
3:18 screen froze while trying to attack, then crashed
2:47 scanning a base
2:31 events menu didnt load then crashes
2:15 loaded bookmark, died, no station attack warning but showing Id been hit while on line and playing
1:53 doing armada & killing hostiles
12:54 changed to warship loc, crashed while scan nodes
On reboot, pm posts plus replies that I had previously read had disappeared from 2 threads
12:11 moving from system to galaxy view in eclipse
11:03 moving from a member's profile to his team list
10:24 reading galaxy chat
9:58 killing borg, tapped galaxy chat
9:04 did helps, reward, private pm. on reboot, pm was gone.9
8:50 moving from refinery back to attack in swarm
It's been happening for 3 weeks now. I haven't had a issue yet with getting into my account
Game is unstable like hell keeps crashing again and again.......
I keep getting a “the warp path you have chosen is invalid” message when using my BB to get to Augment space. I’ve closed and reopened the game and shut down my I pad but still same message. Any suggestions?
i’m level 35. wtf?
Is this known?
I have deleted and reinstalled the app and I am still getting video distortions on my iPad. How do fix this? I don’t get the same issue on my iPhone.
It sounds like you're using Pike as Captain with cadet Scotty. Pike's maneuver doesn't work with abilities like cadet Scotty's, but will show in the client as though they do, and will cause this error when you try to use the extra range.
I get that on my iPad as well.
I get that same issue on my iPad too
I miss Lcars, there was a pinned post there where someone graphed out the pricing, never convert anything less than 100, if you need less find something else 100+ and use that to convert the rss (but dont buy the upgrade or whatever) and you will have extra for later for cheaper
I don’t have Pike but have Scotty assigned to one of my ships. Uninstalled and reinstalled the game but still videos are like above. Thanks
William T riker is not being listed during rounds when he is supposed to be
My riker was listed a couple armadas later
When multiple of the same ability activate at the same time the client will only list one. If you compare damage you should see it increasing regardless.
Meridian has a bug with the capacity. I cant get it full with 100%, so the officer speed buff of Domitia doesnt work 😅
Upgrading the vault finished the mission to upgrade the warehouse? 🤔
old bug
... and it's still not fixed
I’ve had constant bugs all day
Cleared it and it was still there. I was able to reset it all by shutting down my iPad and restarting it. It’s RIDICULOUS.
Somethings not quite right here
F..king Scopely couldn’t organise a pisss up in a brewery all we get now is retrieving in events 😡😡
So, I'm heading into a territory during takeover with drydock d, while I have drydock c in that territory. when scanning is complete of the system, it kicks me out of viewing the system saying no ship in system. um....
ooooh assets displayed incorrectly. have you cleared the localisation data lately?
Nope
should hopefully remedy the issue
Thanks
did the rewards get credited ok? 🤔
oh brilliant 🙂 thank goodness.
yup, unfortunately one of many visual glitches that can happen 😕
Oof
isn't it just?
it's worth clearing localisation data at regular intervals [heck, i cant get my paws to type this evening]
Thanks it’s fixed
I levelled up my Augment level to Pawn today. Now their systems show as untrustworthy and the ships within treat me as a hostile.
Is the store down? I purchased a 99$ battleship pack, said it was successful but nothing ever arrived. I already sent Scopely a message. Tried resigning into Game Center, and cleared localization. Tried to repurchase the pack (in case it didn’t register my first purchase), but the store just lagged out
That is supposed to happen. You are not hostile to the Augments, but to the bounty hunters looking for them in those systems. They are attacking you because you are Aug friends.
I have just run an epic armada in groombridge, destroying the target. I received no reward for the directives spent
Crashing every 5-10 minutes for past hour. Cleared, rebooted and danced a jig 🤷🏻♀️
Meridian is a white blob. Cleared localisation, uninstalled/reinstalled, iPad off and on.
Lv 41 uc g4 uncommon, this is one of the best
Each of those cost 150k uc credits... but the g3 ones are wayyyyyy better
It does not make sence
I know it's a minor annoyance but...
On start up, you get the TNG logo and a bit of the TNG intro plays...
But I have music and SFX set off in the game, so shouldn't have any into music.
Sooo ummm when is the lag during takeovers going to be fixed?
Like star date 490388362?
Asking for a friend
This is not the augment that hunts you, these are the enemies of the augment ( the attackers )
With 64k protection, how was this guy able to steal almost all of it? All but 1859. Is this a bug?
Why did a friendly attack you in borgs
I dunno about you but this goes against everything in out rules
My chat isn't working and I don't know how to contact support
It would be a bug, yes. Several of the hunter bonuses in game also apply against players, including the Nanoprobe Hunter research, and exposes an amount of these resources from your protected cargo by x% of your OPC amount (up to the limit of total cargo). If you send it in to customer support they may refund you the lost protected amount.
Yes, they gave me an amount back...I think. They said they did but since I was hunting borgs, I have no clue if they did or not lol
Our server, to many: hands means RoE. Hearts is no hit. Neutral=no empty miners. Easy
In our server, hearts are allies, no attacks, friendlies are the same, neutral is roe and enemy is enemy 🤣
Some use friendly tag to mark alliances they are hunting since we only have one enemy mark.
Oh
Azetbur is an old man in the path to peace.
I bought 10 bp with 100 rouge credits I now have more credits to get more bp but the icon has gone all I have is the bp reclaim but I never actually built the Stella I think something is wrong can you help
No one here can do anything about it unfortunately.
Reports are that customer support may manually complete the exchange for you, though it sounds like they wait until you can do the entire set in one hit. You can contact customer support in game to get on their radar, where they should tell you similar, and then when you have enough credits contact them again to complete the exchange manually.
I have just been hitting Eclipse hostiles for around a thousand eclipse credits...but the amount is not altering in my loot value...i have not noticed this being a problem previosly....attempting to get a chest in rogue
Sorry...eclipse security codes
Yes, you need to get the security codes, then convert them through the store for credits. Much easier if you can get someone to farm the codes with a Stella for you and then just kill them for the cargo.
hi
How the freak is this possible
We tried THE SAME yesterday and it ate 1/3 OF THE SHIELD
I cannot believe i just wasted 500 directives only for a FREAKING BUG
Scopely thanks for ruining 7 rare chests and 15 minutes of my life 👍
Ok so I have the dvor w/o t prong I have a protected cargo of 9187 but with t print which increase protected cardio by 50 percent when I activate her ability it goes from 9187 to 11k
9187 x 50% = 4593.5
Should it be 9187 + 4593.5 = 13780.5
Not 11K
It's 50% of base value not total value
Something looks off…
this should not be possible. i hope your it architects and later the devs will rethink the design and implementation.
missing the ISO 1* tab inder the refinery TAB, and not showing my ISO 1*, what happened to them
Whoever didn't get it should send it in to customer support in-game and request a refund of the directives.
Are you level 25 (maybe 26) and does your Alliance have the advanced iso 1 refinery service active? If so Scopely are aware, but all you can do currently is level up above the bug or not have the service running
im lvl 25 w/meridian and have the added refinery slot.
in any case scopely needs to get it fixed
Ah, Meridian without service is probably the same container as advanced service without Meridian.. you could try joining an alliance with the service and see if that gets around it 😬 otherwise all you can do is level up until it works again..
And yes, they do, but Scopely don't have the best track record for timely fixes. They might fix it this coming update, it my still be there in 12 months time 🤷♂️ you can try contacting CS in-game, get another name on their list, but they won't be able to actually fix it.
what is this advanced serve your talking about?
I never remember the proper name.. this one.
Before the Meridian we tracked it down as being the culprit for this bug, got one of the content creators to push through the bug report.
we have that
Ok. You can try seeing if dropping it brings it back for you (unsure how the Meridian will factor in though). For others this has been the onlt workaround aside from leveling up..
i.e. wait for the service to end and see if you can refine 1* again, and if it works then you might need to ask them to not activate the service until the bug gets fixed.
that will be 6 days from now as it was just activated aftrer our territory take-over
as i am the adm, it seems that i am the only one affected by this bug
Meridian stuck and unable to return to base. Enemies and alliance can't see ship.. sorry ticket opened with no response
Can't attack ships to kill self.. ton of reboots and clearing localization.. no change..
Anyone else seen this issue?
I mean… yeah, but also no
Relatively common issue, you'll need to contact customer support in-game.
The stella travel time is frequently displaying that the ship is now in system but when you try to move, it recalculates to display that it is in fact still at warp. If this could be fixed, it would be greatly appreciated
I was just attacked by a player and did not get the 10 minute auto shield. He hit me with an enterprise and then 3 cargo ships 3 minutes later. What gives??
I would like scopely to fix this issue and restore my lost resources.
I also tried to pop a 4 hr bubble as I noticed attaches and it didn’t stick either?? What kinda 🐜 you have going on??
Looking at those reports, you attacked a player after the initial attack on your station. This will force your shield to drop.
Armada notifications not appearing in the phone’s notifications centre even though an armada has been started and is displaying on the Alliance chat, a number of us in our alliance are seeing this issue.
I never got the initial notification that my base was attached. And I didn’t get notification that I was shielded when I attacked the other player on an OPC node.
Notifications only began coming through on the 3 consecutive attacks.
Then I shielded.
Been a while since I've been in a position to see it, but I've had that before. My guess is a sync issue with the client.
Unfortunately the best you can do is contact customer support in game and tell them that the notifications didn't appear. Whether or not they'll do anything though, probably not great odds honestly (but if you want your resources back those are the people you need to ask. Not much Scopely presence here unfortunately , even most of the Scopely announcements seem to come through 3rd party content creators these days..). Keep it simple and be courteous, and expect to wait a couple of days for a reply.
I was doing roquemadas and never received my loot in the store for any roquemadas we killed. They were in ship cargo sent home and never went into the alliance store
Just to confirm, you recalled your ship or died against a hostile/armada? Your ship isn't still in exchange space or was killed by another player?
should be there then 🤔
if you're sure it's missing you'll also need to contact customer support in game, they can check your logs and may credit your account if they see it as missing.
Is the issue of game crash when receiving award or Latium purchases going to ever be fixed?
Hey guys, has anyone had it happen yet with the Meridian where if you choose an ISO node in the same system as your station that it takes off on a 10 minute flight? It just happened to me
Events not automatically appearing ie Lat Rush. [no count down for new events prior to 1700 also] Had to clear localisation for them to appear. public beta track, latest version s157
FIX the triggering of Armadas!! I've been involved in 4-5 where two alliances trigger at the same time exactly. .
and fix the pink squares!
Multiple times I have started armadas with a ship and the ship will not go to the armada. If I start one it will not warp to it. The Armada starts and countdown begins but the ship never warps to it. This happens in particular when I've just finished an armada and start one in another system.
opened an ultra recruit chest earlier -
in the chest overview screen: the gorkon pull showed 200/300 shards text extended further than allowed ....so showed as 200/30 visually.
Unable to get a screenshot as beta client crashed aswell.
201/300 text fits and formats ok
s157 latest version public beta
So did I get transporter patterns?
others have posted similar bugs - have confirmed its working, but just a visual glitch. Maybe it could be worth keeping a running total of how many transporter patterns you have?
[It might seem a bit mad, but i do this for items with high ingame value]
<@&509690795536941056> server EU 133 - Archer
Can we please get the 2 #14’s fixed so there’s a #14 and #15?
Server 31 has just terrible lag and stability issues.
I had previously posted a 12 hour log with times of crash and action preceding it.
Here is a second log that I will be uploading to support.
I play over a fast wifi conx on a Samsung galaxy Android tablet.
Most members on my team have similar issues.
Adding in game notifications as a chat tab instead of standalone routine,
changing chat client, purging more frequently... I dont care what you do
but game is getting unplayable. Thanks
Yeah, I probably should keep tally. I don't even pay attention to how much G3 uncommon I get from the refinery. Ignorance is bliss 😄
I also received nothing for my Eclipse armadas as participant. Update: I finally got them late.
Is anyone experiencing issues with ship XP? I'm using a Vi'dar to farm Augment hostiles and receiving zero ship XP for it. Unless there's something I don't know about a Vi'dar that seems problematic.
Can't send my envoy anywhere..rebooted..didn't work
If you're in a system that is above the warp range of your ship, you cannot warp out of that system.
@dense gust the problem fixed itself somehow
Someone pass this on. Fix the Northstar 3* mining timer and reported 3* mining speed. We're coming on 3 years now. <@&509690795536941056>
The reported mining speed and mining timer do not account for the Northstar special ability and only show the base ship mining speed.
Yesterday my scraping rewards for my lv 41 kerha on uc crystal and gas went down as I leveled the ship to 42 why
3rd time in a row, all milestones completed ZERO points awarded for Rogue trophies aquired...
Lag continues to cause kills. Bug has blocked identify of ship in system. Note= most of the issues are in Territory Space.
Can someone look to Stella warp speed? When I send Stella it shows like 7 minutes ETA and after 10 seconds or so, it jumps to 6 minutes. When there are 2 minutes, it shows, that it's not in warp anymore, but reality is, that it's still in warp.
Could this be forwarded to the dev team? I'd like to know what notification does what. For example I don't want to receive a notification saying Apex is on, or CoW, or armadas for that matter. Being attacked or station attack is useful info. Please segregate this and make it more clear
Specifically, when the node resets as a different resource, it doesn't delete the old node and spawn a new one or force a refresh in clients.
After latest update to game the graphics for share location button are not showing. Android platform. Localisation cleared and new update loaded...
Did you change, or leave and rejoin, your alliance some point after the event started?
Cannot see the exocomp shop.
In fact, I timed our alliance merger to coordinate specifically before any new event started, 4.5 days ago
Server 172 exocomp Gift is not available!
Same at EU-164.
My iPhone automatically upgrades any app. No other app update available.
token for the exocomp building will be made available when the related events are live
Icons for Klingon Mining are still incorrect.
Armada sends notification that it was cancelled after completing it
Updated via bluestacks and missing tags on some players, music still plays at the beginning
the names of alliances no longer appear
Digits are going left)
Me and some other members are not able to see armadas after they have been launched. Restarting doesn’t help.
no tags for any marked alliance.
I've repeat there problem with localisation on Russian.
1 ящик
3 ящика
6 ящиков
Clear your localisation to fix alliance tags
G3 Crystal is not showing the grade in the 2 & 3 Chest buttons.
@odd flickerони же не писали что исправили локализацию в этом патче - так что на нет и суда нет)))
Я обновил приложение, исправлений нет)
так и не должно быть - стабильность
Ну возможно им чукчи переводят или индусы, тогда все норм)
ну судя по сменившимся именам в тех.поддержке уже год примерно как ушли в среднюю азию
he is got sick on covid)
Alliance tags do not display in case there is a diplomacy setting for that respective alliance. Removing the diplomacy setting completely and reassigning heart/hand/target afterwards does not solve the problem.
Neutral alliance tags are displayed correctly.
Database link from diplomacy to alliance credentials broken?
the rarity of the armada and its level are not displayed. If the creator of the armada uses the game on a different localization.
10 ящики, блин)))))) 100 ящики))))) Вы чего там одурели все?????? Решили заменить английскую "S" на русскую "И" и считаете это локализацией?????
@mild pagoda you have problem with Russian localisation in game. Problem don't fixed on two patch
At least twice a day the game freezes when I try to send help to alliance members and I'm having a weak 4G signal. I cannot leave the Alliance Help interface and I have to restart the game. Has anybody else experienced this problem?
What’s going on? I cannot login
Patch Dome. Scopely hash learned anything! 💩
This is crazy 😂🤣
Yeah I can’t either. Stuck at 5%. Already updated.
Same here
Same thing with me
Ships are getting stuck in “attack” state, every 3 or 4 kills when hitting reds. Since the update / maintenance.
It’s super difficult and frustrating to play.
iOS. On EU server
I’m stuck at the % loading position too. United stated player
Can’t load my app past 5%. WTF?
Cannot get into game
yes all ... me too ...
In Australia, also getting stuck @ 5%
Are we all iOS having issues? I am.
In the past I spent smaller money, Butter from now on för everyone month with Bugs and Server Downs no more Money!
also stuck at 5%, after restart was needed. iOS eu server
you too? 5%
Android + Bluestack 5%
i think the servers are down ... they need something to do ...
Can’t start game either..goes to 5% in loading then stops
Cannot get past 5% either server eu156 🤯
Oh yeah, putting that way would have been the smart option... 🤣 🤣 🤣
APAC188 on Android device.
Yep, game down, again
Everyone is having the same issues plus if your on the game ships r stuck. No one moving.
Unlock the docking clamps 🤣
Totally fixed 😄
I can’t get on the game this morning. I check for updates and the Apple App Store does not show any. Restarted my device 4 times and still can’t get on. What gives?
Server 45 is down
Reinstall the game
I tried everything no load u p
Should not have to do that
i installed the update, i don't have auto-update on, so try again...
Was on, and nothing
Anyone could get past the 5% loading?
S155 not loading past 5%
No
For those of you stuck at 5% on login, could you please post or PM me your user ID and app version?
Same here in 170
Cannot get past 5%
Alrighty
Client is updated, been in game. Got a timeout error and can't get back on.
@modern ember I'm the same game wont load past 5%
Seems like we all are stuck in there hahah
If you're not seeing an update in the store, you can also try clearing your app cache, it might help
Figured it out. In the App Store you have to actually click on the game app rather than the open button and then it will update.
i updated, current version is 1.000.17027, cleared cache, restarted device, still at 5%
this works for me
Thank you! We're looking into it
Hey guys there’s another update in the App Store for iOS. Go to the game page and get it. Just worked for me.
Tried. Not there for me
Can those of you stuck at 5% try again now please?
some players in my alliance reporting 5% stuck at server eu-176 too
Thanks, now it works
I'm back in, dont know wtf happened, server 168 🖖
Cannot get to the store
Thanks now its loading fully for me , i was stuck at 5% now its working
Great, thank you all for the reports and glad it's working again!
My faction credits never appeared from the heist loot event store
Yea had to do a manually update.
Alliance tags and names aren't loading since the update
Same here in GC (server eu127)
Update: alliance tags and names are back again.
some of them
Share location icon is busted
when do we receive the exocomp factory key in the gifts section?
Why it is possible for two different alliances to run the same armada and have exactly the same timer? Who will get the armada? What is the decision algorithm?
Reset today
Exocomp factory key says it was supposed to be in the gift area of the store once we hit lvl 16, however, this didn't happen. How can we get the factory key to build it?
same on S155. Not all alliances, but most of them
Maybe it’s the new multiserver cell phone alliance []. 😂
Battle Log bugged
Alliance tags working okay for me now.
Battle logs are indeed cutting texts short. Pls fix
No ally tag
It no longer shows the available officer xp!
never did for t3+ borgs 😉 not enough place for all currency
Sure would be nice to not have to play around this pointless wifi signal icon that just flashes on and off constantly no matter how good your signal is....
yeah the same on samsung tablet after updating to android 11
always after last month update
wasn't fixed with this update
Was never useful before that either. 🤷🏼♂️
bluestacks doesnt have alway blinking yellow connection indicator but UI lags like hell on refiner/event/gifts which require data from server i suppose
but no UI lags on tablet while connection indicator blinking )
The German version of the small tooltip says buff on critical damage for trois officer ability instead of buff on normal damage. The normal tooltip is correct
Here the correct one
Awoken officer pack in the Augment store now requires you to be Operative level with Federation, which wasn’t the case this morning. Didn’t see that in the release notes. Bug?
How can it be possible to launch with my alliance the same armadas twice??
Thanks for reporting this, it is fixed now (may need to restart app)
Great Job, as usual.
Please restart your app, that should fix the missing/incorrect art.
every event the same, plz add serverside check for armadas
Garyb system, I'm seeing the same player, ship, and crew on three different nodes. Two of the three appear empty until you select them. My app is up-to-date and I've restarted a few times.
Alliance Tag doesn't show for anyone not neutral in all screens.
Good job on the update guys managed to fix nothing and make it worse 👍lag, flashing WiFi icons missing alliance player tags
Missing the bookmark icon - Also, it is taking forever to load the players alliances that are tagged friendly or enemy
I wonder if backend developers went in vacation, I see ui changes, but even more bugs introduced after latest release.🤔
I also wonder if there exist a QA team, so many bugs really lead to conclusion there is not.
Had again same timer on eclipse armada and lost 100 directives, no warning was given.👎
after completing a rare AT i got 100pts and a uncommon i got zero points so now i have wasted my speed ups. i should have 300pts
No token to build the new building on US-50
where is it?! I can't build the building if you don't provide the thing. I'm lvl 38!
<@&509691205798592532>
our key is Not present?! 😭
Also no token to build the exocomp building (EU-140)
Where is the Exocomp Factory Key?
EU 177 no key to build the exocomp building either
It’s an error written with the text by Federation they refer to Augement faction. You have already opened the pack within 24h also so u should wait and it reappears
Server 162 no key for exocomp Building
S155 no key for Exo comp building
It's not a bug. They are slowly rolling them out.
When will the key be available?? Let’s go scopley
Dearest Scopely, since the new events started, I've been unable to tap any red arrows, encountered completely empty systems, targeted ships with 'invalid locations', and none of the bloody gazillion game restarts helped. Frickin' fix your game already, you had over two years to do it! Thank you! 🙂
Add to that bloody data mines not refreshing unless I switch to Galaxy view and then back to system, and getting stuck in battles...
Hey is exo comp key available? Where is it at? It’s not in my game!
No key, where key, low key, Loki?
Lol.
Typical scoply 🤣😂
Did you already receive the Exocomp factory key?

So I am ops level and cant get the key for this new addition. I have uninstalled the game twice from my iphone and i still get the same answer when I try and build it. Key will be avaiable when u reach level 16 in the gift section of the store. I look and no key..
Same for everyone<@&509691205798592532> what’s up with new building key ?
Of course not!
No key...what's up with that?
Just popped up for me
1p.m here still no damn key.
@dull mantle lol 😆😂🤣 I see... they are mind fcking me
Scratch that...it just appeared
Still Bupkus here..
Reset your games and check again. Might work now.
Well FUDGGGGHEEEE lol.
<@&509691205798592532> Any idea why there wouldn't be an update for the forth arc in Android stores?
Usually happens first or automatically...but notta this time around!
I got one so maybe a cache issue?
Gonna go clear the games cache and phones and see what happens!
I also still can’t see the key…
@twilit edge Clear the localization in game, then go to your phones settings/apps/STFC, select storage then clear cache and then force stop the game and restart phone!
@plain oar No joy for me! Not sure where my update ran off to!🤷🏻♂️ Guess it is ticket time?!
Nah it's an issue between your phone -> google play cache. That or they are rolling it out.
I got the update about 4 hours ago.
Chaser stuck on station
@plain oar Copy that! Will check again in a few hours! Like I said, it is usually already not long after the time the game comes back up! Guess I'll need to have...
I am having the same issues on my IPhone..
@spark spoke Not again! Geez Scopely!🤦🏻♂️🤦🏻♂️
Your battle report shows full cargo on your ship which means you can't loot any more cargo, resulting in "no cargo gained"
can you PLEASE increase the hostile spawn rate when doing xc hostile events? it's always the same pain. 10 people running for one hostile. No fun at all
Stuck on 2/6?
Aren’t you supposed to have an icon above the new building
did you updated game client?
by the looks of my Exocomp factory Grade 2 exo's are unlocked but the game won't allow me to use the grade 2 combat exo I have in my inventory
coz you dont have slot for that type yet?
higher level factory needed for 3rd type of consumable
great, good luck doesn't help here, thanks
Why are alliance tags still jacked up?
I was about to ask th esame thing
I and some in my alliance have a bug where the symbol above the new building is simply missing, even though we have already built it. The typical Methode such as restarting do not work.
<@&509691205798592532> There is a bug that is you set your Alliance name as blank "[]" that you can't get any info as the dial just spins
you have to update game client
Already did that
you will see this when you do, if you dont see it, the client is not up to date 😉
Well my Client is up to date and i dont See it, thats because i did send a Massage in bug-report
*because of that
Several of my alliance have reported the same issue
there is a version number at least for android )
They are on iOS
i bet iOS is slow on rolling updates in some countries
can't lat-build the building
I have Android, i did reinstall the game and now it works, but it is pretty annoying that i have to delet the game.
lag and keep getting that yellow symbol for over a month now. current updat didn't fix anything
android 11? and where are you from?
update the game, if you did, than clear the cache and data and let it re-download correct one 😉
opened the Klingon Reputation daily event - rewarded with the Klingon Sign. Opened an event with armada and the picture with a stella was copied to a new event
Да обновила ее уже не раз
ну у меня нормально. даже после повторения твоих действий
возможно на твоем сервере поврежденные данные, такое бывает ) со временем нормализуется
Да, все как обычно))
Was is planned that anyone can scan any ship without having own ship in same system?????
это как фантомас в магазе федералов или клингоны с потухшим светом в описании офицеров
All ships home, this is eclipse system and i can scan ship, watch crew, cargo etc etc
@hoary violet new york city. yes android 11. is there a fix?
You ( scopely ) have broken down Wesley , and Worf … I mean only Picard and Riker make sense ( a bit ). Please remake all the other officers !!! And watch some TNG before you do all that ! Might help a bit !
no fix, i though it might be isp problem, but since i'm from moscow its not 😉 but looks like android 11 is the case, coz when tablet was with android 10 all was fine, and right after update to android 11 its blinking yellow indicator constantly
Double overlays.
So ANYMORE no need to wait 5sec for preparing to launch, because nobody can attack you during preparing??? New arc new bugs...
Scopely broke this game TOTALLY
I got this error when I was trying to swap out officers while my ship was tiering up. Not a huge deal but looks like fleet_status_{0} is not defined.
Note the rectangle where the alliance tags should be. So far I’ve identified two alliances that appear that way, both in chat as well as in space.
Hi, why does individual leaderboard for the event "Exocomp - factory building - EBL" show my name in 3rd place despite having the same number of points? I was the first who has reached the 2401 points and now that a few have moved up to the same score, we should actually share the rank?
Looked in the Consumables menu, tapped "Add", and when I backed out of the menu, everything was gone.
I could say i am surprised you have 8M power at level 31
Surprised how?
They've never done tied positions in leaderboards.
Ok, Then the Rankings is complete junk and make no sense.
"random, but not really" in the case of ties, so.. yes, pretty much.
i have 7,6M and i am lvl 33
Eh. I had 8m at 39 I think 🤫 hardly makes a difference.
The ring around the Engine Technology Lab is off. 2021 iPad Pro latest iOS release and no pending App Store app updates.
3 days event, rng for servo in refinery gonna fix it )
Combat logs are weirdly truncating names and messages
I'm big on being as strong as I can be at my Ops level. There's very few people on my server, in my events bracket, that can out grind me when I'm motivated.
8mil at Ops 39... 😳
I don't think I could do that. Your building buffs and research must have been so far behind...
I don't see the value in pushing everything up. Even now at 41 I'm short 1 dry dock and defense platform, because they're just not things I need 🤷♂️ but being higher level typically gives me access to more resource and material income, as well as better options for efficiency bonuses (if I think it's worth the uncommons anyway), so it's my personal preference as a non-spender (used to spend a little, but not for over a year). I jumped a few million just doing defense platforms for example, which never get used 😂 might have been 38, right before going 39 though, hard to remember exactly 😬
I'm a $0 F2P player, so I get not wasting unnecessary resources, but wow... I don't think I can do that. Get my Ops so high that my ships can't keep up. Not saying yours can't, only you know that. To each their own I guess. 😃
If my ships couldn't keep up then I wouldn't be able to keep progressing 😉 ability to complete dailies and events was basically my metric.
So my meridian just got hit by invisible player, (I was watching the ship actively mine and then some invisible ship came and took my OPC).. but then when I clicked on the node to mine it again, it shows my ship is still mining that node, despite having been destroyed and back at base. 😅
Apparently someone got bored of including full text in combat logs
have you cleared your localisation data recently?
I need help unlocking the botany bay. I can't find the missions and don't have an option to acquire in the augment store. Suggestions online were to contact Scopely.
answered in DM 🙂 🐱 🖖
For the new Worf/Deanna BattlePass, there is something wrong with Worf and Deanna’s appearances under the rewards. I’ll let you determine what it is based upon the pictures. 😉
Anyone else not getting points despite hostile grinding??