👾-bug-reporting

[hollow wadi]

true

[native oyster]

@native oyster @ivory vortex @onyx bear ⬆

[native oyster]

@onyx bear https://cdn.discordapp.com/attachments/536204621765672978/554618762339418115/image0.png

This combat bug is causing peace shields to drop

Hostile has alliance tag

No beuno

[topaz escarp]

@jade iron I was looking for bugs on domita. I think her buff is working like Helva's incorrectly. I get reduced travel time when my cargo is empty with Domita as well as Helva.

[native oyster]

@native oyster
It is curious, because, always that we hit a Bot, in the reports, it says, the first to hit is the Bot, so, finally, the attacker was he.

I think the issue is he was hostile farming with his shield up and it dropped it because it saw it as PVP and he didn't notice and nor was he prompted with a warning.

[ruby totem]

Some empty mine can consider as occupy and may drop peace shield?

[reef tartan]

My base was attacked en 5 min peacenshieldnshould be up, however it wasn’t, i got raided within seconds after the initial attack. I lost resources, that shouldn’t have been lost. Where can 1 report this en reclaim my resources. Thnx.

[native oyster]

There is a cool down period on 5 minute shields. Were you attacked earlier as well?

[wicked cypress]

My station was attacked last night. 5 hours into a 8 hour shield. No attack messages and my resources were taken below the level of protection of my vaults.

[hollow wadi]

try contacting support

[wicked cypress]

Did, waiting on the standard "working as intended " response

[hollow wadi]

they will either tell you that one of your ships got infight (for example if you went on a mine directly when going to sleep and it was occupied when you arrived) or they will credit you the lost rss

[wicked cypress]

All my ships were docked, had just moved to a new system.

[hollow wadi]

well they will check logs and act accordingly ;D

[wicked cypress]

Learned that lesson lol envoy got to a node just after a 196k northstar... I was like sorry for scratching your paint lol

[native oyster]

We have a handful of guys who get drained because of keeping ships out while they sleep. So we advise not to do it until we fully understand what is going on.

Handful will tap activate but it won't register, so you have double check HUD

[floral spade]

How come you can put up a day shield and when you go off line it drops anc you lose everything

[slow flax]

An ECS Fortunate with Scotty having a warp range of 15 can reach G3 Gas in Voss and Priya in Federation Space, G3 Ore in Davidul in Romulan Space, but the symmetrically equivalent system in Klingon space is Antonehk but that is a Tritanium system. There is no G3 Crystal system in Klingon space within reach of a WR 15 ship. My level 7 character is working on the Precious Medals mission and that is the only block unless I get enough pieces to upgrade Scotty some more. This is a testing account and will probably not upgrade past level 7.

[floral spade]

Put a 24 hour shield on at 00:35 mst 3/11/2019. It dropped wa hen I went off line I lost everything over this . This is the second time that this has happened to me. What are you going to do about this.

The time is now 08:46 mst 3/11/2019

[dire smelt]

@slow flax isnt Francihk (20) the klingon raw crystal destination?

[mighty panther]

check hivemind

Francihk (20) - Klingon - G3 Updated: 21-02-2019

crystal

so yes

[native oyster]

@dire smelt yes francihk is a crystal system, bellow is a few others in case its full
K'amia (24)
Etaoin (25)
Maranga (25)
Enthra (27)

[bitter sinew]

@onyx bear Tell me.... what actually work in this shitty game? I can’t find any single thing that does..., not even simple notifications. Jesus what a piece of crap this game.... never seen so bugged software in my entire life

[hollow wadi]

unfortunately this is true :< every game has 1-2 bugs, but this game just has way too many...

[mighty panther]

then your entire life is very short

and if you consider it shitty, uninstall and move on with your life

my 2 cents

[bitter sinew]

Yeah ... your 2 cent very important lol... like your entire long life

[languid narwhal]

Sensors detect English as a second language

[mighty panther]

lets put it this way, yes, there are many bugs and unfair things happening, the most annoying bug for me being the CTD crashes with apple users

but everything else is kinda acceptable for non p2w players and we can live with them, even if they are a nuisance

[bitter sinew]

Many? Like I said... not a single thing... even so simple thing like notifications don’t work.,,, not even complaining over entire bugged systems with nodes. Complete City Laga is just bugged... no single node working

[mighty panther]

notifications used to be non-working, but actually they do now, be it a few minutes later then you'd expect

[languid narwhal]

Not a single node working? Are you on an APAC server?

[mighty panther]

I am on node 131

[hollow wadi]

it feels like bugs add up more quickly than being resolved

[mighty panther]

and yes, seen one system till now where more tri nodes where broken then working

[hollow wadi]

whcih is an issue.. cuz ..they add up ...

[bitter sinew]

Don’t know and don’t care. Just whole system on my gf server is bugged

[languid narwhal]

@bitter sinew I’m asking because the apac servers got a bad patch last week

[bitter sinew]

Lots on ours as well and failing

[mighty panther]

the mining bug has been marked prio to fix if you listened to the Q&A

[bitter sinew]

No on Europe

[mighty panther]

131 is a european node

[hollow wadi]

yes and that fix of that one bug brought as 3 new ones

[languid narwhal]

Ok so you didn’t have the patch last week?

[mighty panther]

no, that was AP only

[languid narwhal]

@mighty panther I’m aware

Thx

[mighty panther]

asian pacific, for the rest it got aborted, and the APAC servers now got the broken protected cargo issue

[bitter sinew]

Ships gets destroyed without logs etc.... the list is way to long to continue.... like I said... no matter where you want to talk about... it’s broken

[hollow wadi]

combat is bugged, ships get stuck... officers are bugged, some researches are bugged, nodes are bugged, notifications are bugged, alliance help is bugged, shields are bugged, building is bugged when purchasing with latinum, repairtime is bugged

messages are bugged chat is bugged

there really isnt a single feature completely functional

[languid narwhal]

Oh I can see this is a waste of time. Good luck

[hollow wadi]

event leaderbord works 👍

but some events are bugged too

[bitter sinew]

@hollow wadi indeed... this is pre alpha stage of the game. What a shame

[mighty panther]

if you believe the svn style version number of the client, then yes, the game is beta stage max

[bitter sinew]

@languid narwhal no mate... like I said Eu server... no patch applied

[mighty panther]

and even if, whats wrong with a game being still in beta

the editions would still be release candidates

[hollow wadi]

nothings wrong with that. the issue is that the endless list of bugs doesnt get shorter

andn that you need to be lucky to get a good guy on support line when having an issue

[mighty panther]

didn't get in touch with the tech director yet, but I hope to have a chat with that one too

I got a decent one, not sure, but I think it's a girl 😉

[hollow wadi]

girls can be smart too 😛

[mighty panther]

'it' kinda has a unisex name

well, 'it's friendly

and I hope to have some serious talks with 'it' in order to imrpove support

[hollow wadi]

why would 'it' talk to YOU? they have a cm for that, no? :p

[mighty panther]

persistence 😃

and 'it' IS the CM /CSL 😉

anyways, gotta see a client, bbl

[autumn socket]

Can't find the daily award that I'm meant to collect been like it since this morning with first collection reset app cleared local hard reset device

[cold fiber]

#👾-bug-reporting there is a bug with customer service, one day passed, no answer

[chrome quartz]

so.... there is a mine that shows my ship is on it. my ship is not. but apparently when someone else clicks on that mine it will let them battle my ship, even tho my ship is elsewhere...

[native oyster]

Anyone already reported the issue research is not providing the % boost mentioned? For example dilithium storage?

[open finch]

seems good to me

at 23, my warehouse shows 11k(it's more but less than 12k). My research adds 70%, which would be between 18875 and 12400. Mine shows as 19975

[oblique vale]

I'm asked to hunt level 34 hostiles... I'm level 22...

[untold flower]

Over night 4 of my buildings in station have gone from being level 20 to level 19! Very annoyed. Bought a pack last week to get more uncommon materials to upgrade my refinery to level 20 and now it was all for nothing! What a rip off! And a waste of money 😡😡😡

[native oyster]

That's a new one

Have you logged with support?

[untold flower]

I have yes.

[hollow wadi]

does not effect bortas power and/or dmg

did not test other ships, just checked on bortas since it has 3x kinetic weapons

[mystic axle]

Other alliance member's help requests will not show up unless I restart the game often. It would be nice to be able to send help, as it's requested.

[chilly nexus]

Are we supposed to continue getting tokens for the daily reward chests or did they only give us one set and want us to buy the rest to continue opening them daily

[mystic axle]

🤑

[autumn socket]

@oblique vale that's not a bug that's where you have lots of faction points I'm level 19 and they want me to hit level 25

[native oyster]

@hollow wadi yeah similar to what I’m experiencing

[bitter sinew]

How I contact support? Even my I game help/faq do not working?

[hollow wadi]

restart game

[bitter sinew]

Lol.. I did never worked... no matter what I do

[native oyster]

Profile - Settings - help/FAQ - pick any topic, was this helpful? - no

[bitter sinew]

No... read above

[native oyster]

Is your base purple?

[bitter sinew]

Nothing.... nada .... nente

It does not work

[native oyster]

Seen it happen for a few people on iOS, reinstall sorted it I think

[bitter sinew]

Not helping. 3 times reinstalled already

This page never worked for me since I have installed this app back in December

[hollow wadi]

do you have some adblock or smth xd

[bitter sinew]

No mate. All other games work perfectly fine on iPad . Been contacting support from other games

Without any issue

[hollow wadi]

weird

[bitter sinew]

Have been raided today without any notifications... no logs... nothing... and all rss gone

Last note is 20 hours ago

But all rss is gone

[hollow wadi]

well, if you need to contact them, do it via email then: [e-mail]

[bitter sinew]

Thx

[native oyster]

https://stfc.key2peace.org/view.php?id=42

@mighty panther has logged this problem on his tracker, was hoping there may be a workaround on it but no joy, sorry @bitter sinew

@hollow wadi Yeah, I'd message support. I always check power before/after but since I'm fed everything is weapons

[hollow wadi]

ye i did 👍

[severe jetty]

fix the 5 min auto shield that is still not working in all cases

[high trout]

So this might not be a bug issue, but I need to understand why:

I fight a low lvl hostile. The battle log shows that only my ship attacked (attacked first and destroyed hostile) and yet my ship takes 16 pts of battle damage.

I know it's seemingly an insignificant amount, but my goal was to farm low enough lvl hostile to avoid damage, thus avoid repair costs.

[hollow wadi]

hostile battleship deals 321 damage

its just a bugged battle report by the looks of it, but numbers are correct

[errant token]

Any word on the cargo bug? I feel like it’s been a week I’m running out of raw to refine and can’t mine long enough it’s becoming a massive setback and costing lots of tritanium!!

[high trout]

Crap nm you're right, skimmed right over that 🙄

Does the hostile always attack first?

[native oyster]

Hostile always gets the first hit, can't be giving out free lunches

[high trout]

well played scopely😉

[native oyster]

@errant token Panic said the fix for APAC cargo would be a hot fix, no maintenance required, still being tested afaik

[errant token]

Its been the last straw for quite a few unfortunately in our alliance. Hope the hot fix comes with compensation

[native oyster]

Will there be any fix applied to those glitched stations around Atreig/Zevis exploiting the in-game map coordinate mis-match that makes the stations based there to be unattackable?

This #BermudaTriangle glitch exists across servers and I'm sure is not functioning as intended.

(Issue with system id 719474967 was publicly identified over 2 weeks ago... H/T to VitaminTHC.)

[warm temple]

Same on our server Atreig is unattacakable. Buggs the hell out me and ppl exploiting it.

[lethal walrus]

@onyx bear Centurion is so overpowered that I have to pay 400€ to downgrade 2 cannons 😎

[rapid vault]

@native oyster @warm temple have these identified issues include a stealth planet? Because I have evidence of that existing

oh wait... it's not stealth. it's just... off.

which explains the coordinates mis-match comment. hrmmm

[warm temple]

I've seen some bases out of place.. Standing in middle of nowhere but considered it a temp glitch. It pains me the most for now that I can't raid bases on that system. And that ppl are aware and using that exploit.

[rapid vault]

I think we can all say who that is, at least on my server: JLP

[warm temple]

I have also seen that clicking on base in that system shows ship-free base but when I scan the base show ship parked inside.

Don't think we're on the same server :)

[rapid vault]

I have video of the glitch. Is the in-game Help desk/ticket thing the best way to share that with Scopely? I don't trust this channel... everything just gets buried

[violet kelp]

It shows my ship A on a node that it is not even near...

[mighty panther]

@bitter sinew hello ipad user 😛

[bitter sinew]

And iPhone ... on both help/faq page is broken

[mighty panther]

@bitter sinew the only workaround is to open the site being loaded in that frame directly using https://scopely.helpshift.com/a/star-trek-fleet-command/?p=web

[bitter sinew]

Already did. But thx

Though this won’t really return my rss back. I do not even know who attack me since my logs don’t show anything

[mighty panther]

Your iphone an older model ?

5s ?

[bitter sinew]

iPad 2018 iPhone 7

[mighty panther]

recent enough

more then

but yes, this bug is not eligable for refunds

[bitter sinew]

I just have no words how broken this software is... I mean.., no matter what you touch it’s definitely has some bug in it😭😭

[mighty panther]

those crashes are ios specific actually

as ipad air 1st gen user, I feel your pain 😉

[bitter sinew]

Bug? Lol. You see ... when you pay for software or parts of it you expect that such simple feature as game notifications suppose to work accordingly

I have never encountered any game on mobile platform that has not working notifications

[mighty panther]

learn from it to not spend large amounts until you are sure the game is properly working 😛

[bitter sinew]

Well... it’s kind of easy. If they won’t refund I will contact apple for refund my money. So simple as that.

It is not much.., but even that they don’t deserve in that case

[mighty panther]

I see those €22 I spend on the north star a small enough investment and do not regret it at all

[bitter sinew]

I better spend that money to the company that know how to code

[mighty panther]

and now I invest time into getting it better

and depending on how that works out, I either invest more coz I consider them having earned it, or simply remain f2p

[bitter sinew]

Mate I don’t care to invest in if it worth it. But so far this software showed only one thing... it’s not worth anyone’s money tbh

[mighty panther]

but not those large sums others claim to have spent

investing is for the impatient and power hungry

I am neither of those

but this turns into a discussion rather then a bug report

[bitter sinew]

Indeed

[mighty panther]

oh, and in regards to notification, they do work here, be it very late, the only reason I could think of is throttles

too many notifications in the queue waiting to get pushed

since they are sent by either google or apple themself

[hollow wadi]

haha i told support about the research not working properly according to combatlogs and they tell me to clear cache...

this is gonna be a long journey..again..

[hushed umbra]

I didn't have enough resources for an upgrade so I bought the rest with latinum. After making the upgrade I collected resources from my full generators but I had only a fraction of what I collected in my warehouse afterwards. This happened twice. Once with dilithium when I got 40 instead of 1180 and just now woth parsteel when I got 50.2k instead of 131.1k. Why is that, can you fix this, and will you compensate me or something?

[primal zephyr]

@somber birch hey! I saw your posting on how we can’t progress beyond 2M although it seems like we reached the end. May I ask if you were able to reach associate level?

[primal zephyr]

Never mind! Resolved!

[unkempt solstice]

A little graphical glitch

[mighty panther]

known

[jagged elk]

Sucks all of these known issues don’t appear somewhere in-game, maybe in a help/faq section... perhaps they could title the article “known issues”. Just a thought...

[raw cliff]

Any news on protected cargo bug ? Does it really take so long to fix it ??

[mighty panther]

contact support and demand your carrot as test rabbit

depending on whats done, revert should be easy

[raw cliff]

I have, but no response

[meager zodiac]

@everyone, one of my alliance members is having a serious issue and cannot play the game. his ship is locked in combat, so he cannot shield or repair. force quit and delete/install does not work. can someone please help him? is this monitored?

[somber birch]

@primal zephyr I was at 1994925 or something like that so it did progress but tough to know without asking

[dusk yoke]

@meager zodiac please have your alliance mate submit a ticket, support gets to those pretty fast.

[lapis kindle]

@meager zodiac have him screenshot the ship and his settings page with user id to submit with the ticket, will speed the process along

[shadow epoch]

🖖🏼

[viscid mesa]

Olá,

Muito obrigado por nos informar isso.

Lamentamos muito o inconveniente que essa missão lhe trouxe, porque você não consegue encontrar um parque hostil no Sistema Rigel. No entanto, gostaríamos de informar que agora entregamos sua preocupação à nossa equipe apropriada para uma investigação mais aprofundada deste problema. Enquanto isso, pedimos a sua paciência e compreensão, enquanto nossa equipe está fazendo o melhor para resolver esse problema o mais rápido possível. Infelizmente, não posso fornecer um período de tempo específico quando ele puder ser resolvido, mas tenha certeza de que estamos investigando.

Deixe-nos saber se você tem alguma outra preocupação.

Cumprimentos,
Jerome
Equipe de suporte mal-humorada

F......ME

3semanas e tudo na mesma

Gasta uma pessoa dinheiro para isto

[undone sage]

Have an IOS 7 and the game closes out and runs in the background. I have removed and reloaded the app and also shut down and made sure I’m current on software

[worldly sinew]

Have not been able to collect 10 minute chest for about 45 minutes.

[dusk yoke]

@viscid mesa Ei, posso tentar escalar seu problema para você quando o Panic entrar hoje. Eu sei como é frustrante quando o sistema de tickets não tem respostas para você.

@worldly sinew Have you cleared localisation?

[hollow wadi]

farming lvl 29-31s explorers here and Chen's "Energy Absorber" won't trigger in some battles for some weird reason.
Aint just a combatlog bug, because enemy will really do more dmg then

[potent thicket]

best way to report an account bug other than an in game ticket as the generic “pass the buck” excuse doesn’t cut it anymore

[jagged elk]

@potent thicket it is the fastest way to resolution, nonetheless

[void seal]

Hi hi, still no date fixed to resolve the protected cargo bug? @onyx bear

[next swift]

Last three days two times faction quests buggy is it really that hard to keep them running? First you gave me the wrong quests.......

Than it was one day fine and today I got NON faction quest .........

[slow flax]

My rep with Klingons is negative, yet...

my daily goals are for Klingon.

[next swift]

Be happy that you have daylight quest they gave me NON today 😂🤣😡

Daly

[oblique vale]

@autumn socket yeah but why the warrior requirement is higher than the champion?

[zinc swan]

@slow flax known bug. It will fix itself in 24 hrs

[native oyster]

And all of a sudden I am doing federation?!! Someone fell a sleep with his head on the keyboard when he was programming?

[errant token]

Is there a bug making it cost more rss to repair a ship than what is stated? I’ll have to watch it next time but I swear I’ve lost 20k tritaniun and all I’ve done is repair a ship which cost 4K... supposedly

[vapid yoke]

Does anyone actually get any. Response from here or is it just for show?

[lethal walrus]

@ivory vortex @onyx bear dear CMs. With the patch of 16.01. There were several changes. Also changes of mining systems. Why are the nodes here always switching back to tritanium nodes when depleted? Is this a know issue and is it planned to be fixed? Thank you very much

[heady hollow]

This area that ONE is on is glitched. Bases can’t be attacked. If you don’t mind would you check it out! Thank you, GEMNEYE. 🙂

[lapis kindle]

and yet they are all bubbled anyway 🤣

[peak lagoon]

Hello, please tell me when you fix the bug with the protection of the cargo and the capacity of the hold?

Also, IOS throws me 20 times a day out of the game, this is very annoying.

For a game that accepts donations, such a long time to fix bugs is a serious blow to the company's reputation!

[mighty panther]

in regards to broken protected cargo, you are on an AP(AC) server, being worked on

in regards to ios, yes it is annoying

that bug exists since the last two client releases

@heady hollow Zevis is known as a multiverse wide glitch planet

[heady hollow]

Ty for response! 😊

[peak lagoon]

Ty? Sorry my native language is russian and i do not understand "Ty"?

[tulip plaza]

Due to translation some info is truncated in dayly goal

[marble bough]

@peak lagoon. It's shorthand for "thank you."

[mighty panther]

APAC users, see #⭐-official-announcements

[peak lagoon]

Ty ))))

Its a good news. very gooood ))

[mighty panther]

tell me if that solves the problem

@tulip plaza whats your own level ? the level required is probably your level +4 (10x) and +5 (25x) respectively

[tulip plaza]

@mighty panther My current level is 19

[warm temple]

@devs
This is the time when some crazy npc comes in and my ship goes booom

Pls fix stuck in warp issue

Costing me rss constantly

[mighty panther]

@tulip plaza you probably need level 23 and 24's, so kill a enemy faction 23 to see which counter changes

[tulip plaza]

@mighty panther I know the level, just need to change langage of the interfaces, just bug reporting 😉

[compact jolt]

This mining bug better be fixed!!!!!!!

[mighty panther]

the update does not contain mining fixes in regards to broken nodes

it should initially have fixes the mining rates, broke, and created the cargo protection bug

lets hope the update addresses both

[pale carbon]

The previous release (which broke mining) did fix all the nodes... Although I have found 1 node that has gone again.

[lapis kindle]

the issue causing the nodes to get stuck is a ship being destroyed but being phantom stuck on the node, (different from when ships get stuck in combat after being destroyed) so they probably manually reset nodes as part of the maintenance, but are still developing a permanent fix

@ivory vortex I've noticed an odd behavior with peace shields. If you issue an attack command, the warning dialog pops up as normal. pressing attack sends your ship to attack. If the target is a ship - the shield does not drop until combat starts. if the target is a station - the shield drops immediately even if you cancel the attack run

[mighty panther]

@lapis kindle filed as https://stfc.key2peace.org/view.php?id=129

[feral skiff]

1 mois que je signale un bug dans la localisation dans le jeu en langue Française. Çà marche dans le jeu en langue allemande ou anglaise.
Merci pour votre réactivité et votre exceptionnelle compétence.

[mighty panther]

your language is too boring, everything is longer in there

what other languages need two words for, french needs like 6

a proper translation wouldn't fit in the small space that fits for everyone else, thats why they are truncated

[feral skiff]

1 month i sign a bug in the localization in the french- language game. This is working in the game in german or english. Thank you for your reactivity and exceptional jurisdiction.

[mighty panther]

it might be a bad example, but I got a pack of toilet paper here

dutch translation: 3-lagig toilet papier, french: papier toilette ouaté triple épaisseur

[compact jolt]

Still not working!!!

[mighty panther]

the protected cargo ?

[compact jolt]

The miner protected cargo issue is still broken!

[young nebula]

Still getting protected cargo big

[feral skiff]

Thank you for your understanding and attention that you're wearing your players who have invested in this game.

[lapis kindle]

@young nebula can you send the exact same ship out and perform the test again? i have a theory

[mighty panther]

@ivory vortex can you pass that on to tech ?

@feral skiff I am not officially associated with the publisher or the coders, I am just explaining where the problem is with french

@feral skiff the translated texts are so long, they simply do not fit in the box, thats why they are truncated

[young nebula]

Will do. Will leave out till attacked again

[mighty panther]

@feral skiff what could be done is an extra function, that if truncated text gets an event that when you click on it, it would show the full text in a popup

[lapis kindle]

thanks

[mighty panther]

@feral skiff would THAT work for you and your french pals ?

@tulip plaza I will use your screenshot as example in the suggestion

[tulip plaza]

@mighty panther , ok no problem if for you is an sugestion 😉 , for my customer when saw this issue in application I support it's a bug 😂

[mighty panther]

I don't consider this a bug, it's simply a design flaw

@feral skiff / @tulip plaza https://stfc.key2peace.org/view.php?id=130

[compact jolt]

Protected cargo bug is still not working!!!

[mighty panther]

yes we heard

[tulip plaza]

in the end, the goal being to find a solution that enjoy everyone 🖖

[mighty panther]

@tulip plaza I think this is a solution

[compact jolt]

We’ll fix it, for God’s sake, how as developers can you be so crap at your jobs!?

[tulip plaza]

Many Thanks @mighty panther

[mighty panther]

I haven't been in dublin yet to answer that @compact jolt

[compact jolt]

Well, your QA team and your devs need a swift kick in the rear end

[mighty panther]

thats a suggestion, not a bug report 😉

[wicked mortar]

Lost resources when I was shielded. When will this be fixed? What recourse do I have to make this right? (I just spent $$ in the game)

[blissful dirge]

I have 10k protected cargo on envoy but still lost all reaources

[wicked mortar]

That’s more than what you have on it! Lol

[pale carbon]

Soooo.... This isn't looking like it's fixed then.

Can you also fix douchery miner hitters too?!

[mighty panther]

@wicked mortar looks like https://stfc.key2peace.org/view.php?id=3

[hollow wadi]

it looks like spawning combat faction ships do not count as "hostiles" and don't trigger officer abilities targeted towards hostiles

[wicked mortar]

@mighty panther 😦

[mighty panther]

@wicked mortar you need to contact support, feel free to pass on the url as reference

[hollow wadi]

thats a normal fed patrol

[mighty panther]

@wicked mortar based on the reports that was an 8 hour shield ?

[hollow wadi]

thats a combat ship

both explorers with energy weapons

patrol triggering chen, combat ship doesnt

tested multiple times

[mighty panther]

@hollow wadi what disturbs me most is that the enemy has first shot while you attack it

[solid cloak]

Cargo protection is still not working, this is a T7 Envoy with TPring it should be at least 12k protected. Instead its only 1200.

[mighty panther]

@solid cloak known

[solid cloak]

👍

[hollow wadi]

@mighty panther hostiles allways have first shot

otherwise you could farm them without taking dmg at all

[mighty panther]

thats the beauty of attack, taking first shot

if it was an npc attacking you coz you are on enemy faction territory, then yes, npc should have first shot

[hollow wadi]

what you are refering to is PvP

attacker will have first shot there - but in PvE its allways the NPC taking first shot 👍

[mighty panther]

which I consider wrong 😛

[hollow wadi]

but again - then you could farm endlessly without repairing 😄

just need to kill first shot

[mighty panther]

sure, I am level 18, killing a 30k ship requires me to sacrifice one of my ships to crack the shield, then another ship to finish the job

[hollow wadi]

yes but you could farm lvl 1 npcs without repairing 😉

and those drop.. stuff.. too 😄

i kill lvl 31s one 1 round and i'm pretty sure i could kill lvl 25s or so with 1 shot

[peak lagoon]

Fix to protect the cargo, should have been installed?

[mighty panther]

did you already recall your ship AFTER the update ?

@APAC users: please check if you recalled your ship AFTER the update, and check if the protected cargo bug is solved that way

if that does not solve it, let me know

[peak lagoon]

Ok

[wicked mortar]

@mighty panther opened a support ticket.

[pale carbon]

@mighty panther it does feel like you need to recall to reset your miners to get them to work.

[mighty panther]

yes

[pale carbon]

Would have been good for that to be communicated

[mighty panther]

I think that notification is on it's way

I asked @ivory vortex if he can arrange a global ingame notification in GC on all affected servers in order to let ppl know

feel free to tell your players in GC as well and consider yourself a relay between discord and the ppl on your servers 😉

[peak lagoon]

Are there plans to fix the throwing out of the game on iOS?

[native oyster]

i have a question

my 7th week no acces when wil it be fixed?

[mighty panther]

@peak lagoon I hope so

@native oyster I Assume you contacted them ?

[native oyster]

o yes mutiple ticket i put on

get same sticky awnser every time

[mighty panther]

and the replies where ?

[mighty panther]

high level player ?

[native oyster]

whats high

[mighty panther]

is it something like you could start over or did you spend a lot of time and money already

[native oyster]

i spend lot of money yea

[mighty panther]

do you know what you did before this happened ?

[native oyster]

but with this kinda lose my interest in game

yea i do it was after an update

told the cs same

[mighty panther]

I can't see your ticket 😉 that why I ask, just trying to figure out what caused it

[dapper pier]

My base was attacked overnight. I received a notification. It says a 5 minute shield was automatically deployed.

Returned in the morning, found my ships destroyed and base damaged. But could not find ANY record of the attack. No idea who attacked me or what I lost.

[mighty panther]

wait, you said 7th WEEK ?

thats like shortly after the big maintenance update

@ivory vortex could you talk with @native oyster and perhaps escalate the case ?

@native oyster I see you got both connectivities active, did you try on either 4G or WiFi only ?

just a guess

[celest sphinx]

Guess customer supoort doesn’t seem to care about players having ships stuck in combat. 2 players I know of have had this issue and 0 response from customer service. I guess business as usual, right?

[mighty panther]

define stuck in combat please

[celest sphinx]

In addition, we and others have contacted support about a known exploit that one can use to rank higher in an event that uses research, like the current one. Again, response if we will look into it, which has meant in the past of doing nothing but writing the issue down like planet that can’t be raided and nothing has been done.

Gee, if a ship stuck in combat isn’t obvious enough, I guess I know why support sucks.

[mighty panther]

what I would need in regards to the stuck in combat issue are two screenshots, preferrably with a timer running somewhere in that shot, taken 10 seconds or more from each other in order to document it

since battles should take around 5 to 10 seconds

@celest sphinx I partially understand your issue, but I'd like to document it in my tracker properly, and the more details I have the better the report

also, I am a player myself, not a support representative

so please, don't gee on me 😉

[celest sphinx]

Oh come on. Other people have reported this issue. In other words, you don’t believe folks until a screenshot proves something. So customer support has boiled down to the simple fact that the customer has to keep proving items? Just like the planets can’t be raided issue? And what does document do? Absolutiely nothing except document. Zero has been done on planet that can’t be raided.

[mighty panther]

with the planet you probably mean Zevis

[celest sphinx]

Not my ship but a fellow ally ship.

[mighty panther]

now another one from the same shot please, so I see the difference in the repair timer

[celest sphinx]

2 planets have that issue and I believe now a 3rd as well. But again, zero is being done

[native oyster]

tryed wifi and normal connection tryed uninstall clear cache

[celest sphinx]

What difference? I am not going to be your errand boy.

[mighty panther]

@celest sphinx can you give me the coordinates, name and system of the planets ?

[native oyster]

thanks thc i just habe to wait more and big cs some more

[mighty panther]

@native oyster did you try what I asked you ?

[celest sphinx]

Nope. Again, not going to be your errant boy nor allow,others to keep exploiting bugs.

I know Jem. CS cares less and less.

[native oyster]

yes thc nothing works

[young nebula]

@lapis kindle @mighty panther second hit on same miner - protected cargo worked this time.

[celest sphinx]

And trying resetting localization is a BS response. That does little to fix anything and you folks know it

[native oyster]

onlything that works is to put in more tickets

[mighty panther]

@young nebula Thank you very much, did you already see a global announcement in GC ?

@celest sphinx I am very much aware of the bad answes very often provided by CS, why you think I setup this tracker ?

@celest sphinx I want to get it fixed as much as you do, maybe even more

[young nebula]

@mighty panther no announcement shows in GC for last 2 hours - but we all know how buggy chat is

[celest sphinx]

Nothing in GC but par for the course. And sorry I don’t care if you are tracking these issues. I will NOT be your errand boy. I have reported each issue and so far ZERO response other than CS is looking into it when they know DAMN well the inability to hit bases on bugged planets is an very easy fix but they don’t want to fix any issue that doesn’t make them money.

[mighty panther]

@celest sphinx but in order to do that, I want to be able to gather as much intelligence about issues as possible, in order to address the right ppl in regards to it, which I am getting in touch with thanks to the efforts

[celest sphinx]

Sorry I won’t do that. You are just like everyone else - report and sit while nothing gets done.

[mighty panther]

@celest sphinx yes, thats why I want to catalog some and discuss them with ppl outside of support

[celest sphinx]

BFD

[young nebula]

@celest sphinx - don’t get mad at @mighty panther - he’s the guy following the elephant with a shovel, not the elephant or the ringmaster

[mighty panther]

@celest sphinx https://stfc.key2peace.org/view.php?id=26 <- about zevis for example

[celest sphinx]

I don’t care if he was the president of the company. Everyone has reported these items especially ships getting stuck in combat and flawed planets that can’t be raided. But it has been 2+ week on flawed planets. Zero has been done so basically devs care less about people exploiting bugs

[dusk yoke]

@celest sphinx Ive pmd you.

[celest sphinx]

Just like the current event where I and others have documented an alliance exploiting a bug. Again, zero has been done

[mighty panther]

@young nebula thanks, https://stfc.key2peace.org/view.php?id=81 marked as resolved ! 😃

[celest sphinx]

Sorry I won’t play the report it behind the back and wait attitude. That has been done with items in the past and zero resolve.

[dusk yoke]

I was just going to forward your specific issue so at least something could be looked at, no worries. 😊😊

[mighty panther]

@celest sphinx it's not reporting behind the back, the team is periodically checking my tracker

@celest sphinx and with team. that does not only include cs, other departments are looking at it as well

[celest sphinx]

I don’t care. Zero has been done, but I guess protect cargo was SO high on the list to get fixed when there are other more pressing items. Sorry if the devs can’t fix issues that have been going on for weeks and months, I seriously think the company should get more developers who know what to do. I know what I am taking about since I have been a software test engineer for 25+ years. These devs should have been out the door after 1+ month if they can’t fix items.

[jagged elk]

@mighty panther thanks for your efforts. Some of us appreciate the hard work you do to make the game more enjoyable for all.

@dusk yoke same to you. Hats off

@celest sphinx I share in your frustrations. Dumping on people trying to help... doesn’t help

[mighty panther]

@celest sphinx it was actually a reverse of a patch made that caused it, so yes, easy to fix in such cases

@celest sphinx I think it took time because of their deployment methods, and they needed to track the bug itself down before trying again on the rest of the servers

[celest sphinx]

Yeah right. And mines that don’t work since day one isn’t? People still able to hide in mines, which was supposedly fix but still can be donee isn’t ? That fact that people can exploit bugs with zero impunity isn’t ?

[mighty panther]

@celest sphinx the fix ain't perfect, I did see my ship get moved off a mine by servers before, but thats not always the case

@celest sphinx I think @native oyster promised in Q&A that mining nodes are next on the priority list to fix

or it was in the #chat-room of the event

I hope he has news for me in regards to what I think is the culprit for a lot of issues, server/db connectivity issues due to technical restrictions

[celest sphinx]

And that these people can exploit the bugs for benefits that other people cannot get, like endless shields on flawed planets, is okay since hey, the rest of the 99% of players who don’t exploit bugs get what ? A slap on the back, get heard by anyone in charge,, get anything?? Nope, nothing of the like except having to endlessly prove the items exists, go through numerous hoops to prove such item and then nothing gets done, Sorry, when 2 players still have their ships stuck due to combat and they have to wait 24+ hrs and nothing gets done, that shows that CS doesn’t care at all. Even when told to report it, which both have done with screenshots, that just shows to me that CS cares less and less about the players. And the fact that I know others have had this issue and keeps happening over a series of days shows that items keep breaking but that crackpot of devs will get right on it ASAP. And the q&a was a joke...no real questions were answered about any of the bigger issues that have come up in the last few months.

[mighty panther]

could we move this discussion to #🌌-galaxy-chat or #💬-general-feedback please ?

[celest sphinx]

So just proves my point that NOTHING will get done. An alliance can exploit a bug to boost their alliance points in an event and get 20M points in 24-36 hours and that is okay too? I and others have reported this issue in such time frame after verifying how it can be done. Since the event ends in like 6+ hours, I doubted anything would get done but again, exploiter of bugs will get rewarded. It is one thing to lose when people play by the same set of rules but not when others can exploit them.

[mighty panther]

you are telling me things I personally haven't seen yet nor heard about, like the event bug

[native oyster]

Atleast next couple of weeks maybe more won't need bubles again 🙃

[celest sphinx]

Oh, again, I and others have to prove items? And thus our words mean nothing unless stated otherwise?? Again, there is the word CUSTOMER in CS..but I guess that means nothing.

[mighty panther]

again, this is #👾-bug-reporting , not #🌌-galaxy-chat or #💬-general-feedback , despite me understanding your frustrations, #👾-bug-reporting ain't the place for it

so if you want to report a bug, then do it, if you want to complain about support, use the other channels

[celest sphinx]

Right..again, I did report such a bug but unless you yourself see it, it doesn’t count.

[wicked mortar]

@mighty panther you should let scopely do their bug reporting you send mix messages with your bug tracker that is no official

[celest sphinx]

@wicked mortar so this person is not official?? He sure appears to be and the fact that I had to prove items is an insult.

[wicked mortar]

Nope keeps acting like one too

[celest sphinx]

Thanks @wicked mortar - know of anyone that is?

[wicked mortar]

@dusk yoke is a moderator but not@scopely employee

[celest sphinx]

Ok, thx.

[mighty panther]

@celest sphinx if you would have read my replies to you, you would have known that, but you where acting so pissed off all the time that you probably didn't care out of rage

[celest sphinx]

@mighty panther you can do whatever you want with your database. Acting like you are a Scopely is not only unprofessional and an insult to prove who do have items that are not getting resolved.

Yeah right.. shove it

[solid cloak]

Protected cargo and max cargo seems to be fine after restarting the game

[mighty panther]

(1 hour 20 minutes ago)
[12:12] VitaminTHC: also, I am a player myself, not a support representative
[12:13] VitaminTHC: so please, don't gee on me 😉

[wicked mortar]

@celest sphinx I had this argument with him before. You can just mute him

He is actually hurting the bug fixes because now scopely has to track with their in house and then this one too.

It shows bugs not getting fixed etc

[celest sphinx]

@wicked mortar thanks. I will report this person acting like a representative of the company. He is doing nothing since he acts like if he hasn’t seen it, the bug must not exist.

[mighty panther]

did i ever state to be official ?

that was your assumption, despite being said to you, and being ignored by you

and no, the issues I said I haven't seen, I did not see myself indeed, again your assumption me acting up as official, while I clearly stated to be a player, not a representative

my 2 cents about the report you are about to make

[hollow wadi]

jesus fukkin christ... after 5 messages and 10 screenshots for reporting that "Kinetic Shockwave" does not increase dmg on Bortas - they finally told me that "Kinetic Shockwave" only increases Kinetic weapons dmg... i told them 3 freakin times that i use a Bortas with 3x kinetic weapons but they don't seem to care

[mighty panther]

reply that with a screenshot of the specific ship

[hollow wadi]

will do..........

[mighty panther]

too lazy to scroll up, could you gimme that kinetic research shot again

and the shot you are about to send them ?

[mental depot]

Screen shots donmt count. They’ll ask for half a dozen then shut you down as if they hadn’t even read the thread. Support expensive when you’d a poor company....

[hollow wadi]

https://cdn.discordapp.com/attachments/509686569649831936/554726904716853260/unknown.png

[mighty panther]

thank you

[mental depot]

Don’t research repair efficiency if you’re romulan, it will add 20% to repair costs to the gladius, but that has been ignored every time I’ve raised it.

[hollow wadi]

there are 2 of those

[mighty panther]

@hollow wadi https://stfc.key2peace.org/view.php?id=132

[mental depot]

Keep grinding. You have this to look forward to:

[hollow wadi]

O.o

[mighty panther]

and yes, I added the support reply too 😛

[hollow wadi]

this is a similar issue to the NS not profiting of surveyship-researches

not sure if you got that one too allready

[mental depot]

Nah, I just got 5million repair bills on a gladius. Was 4mil before I researched repair efficiency, but that’s the response I get every time I’ve raised it since January.
Rapair costs are the way they are meant to be...

[hollow wadi]

i was tlaking to @mighty panther .. sorry xD

[mental depot]

I was too 👍

[hollow wadi]

ah keke haha

[mental depot]

😉

Just a little more belligerently and sarcastically 😬

[native oyster]

I stopped researching repair efficiency when I realized it was just an uncommon donation button

[mighty panther]

until they finally fix it 😛

[mental depot]

Worse. Increases cost, but never once had it even acknowledge when my tickets get shut out.

Just same: “repair cost is as intended, but we care”

[wicked mortar]

Scopely support arguing with me again. This after I just fucking spent another $99

[mental depot]

Only seems to worsen the gladius

[wicked mortar]

Fuck this shit. Quitting and getting a full refund from Apple

[native oyster]

You have to be pretty persistent and demanding to get a real answer. We have a couple guys that are animals

And they seem to get escalated

[mental depot]

Go easy @wicked mortar , they’re hard up bro

[mighty panther]

you placed it already, no need to repeat

[native oyster]

One guy has gotten his RSS restored like 3 times now lol.

[wicked mortar]

<@&509690795536941056> shitty support on bugs. Going refund and I’m out of here

Live long and prosper

[native oyster]

Bugs don't bother me so long as they acknowledge them lol.

[wicked mortar]

I don’t have the patience to argue with a keyboard monkey that has scripted answers

[hollow wadi]

sometimes it triggers, sometimes it doesnt
same 32 combat ship
completely different battle result obv cuz 20% dmg is huge

[mighty panther]

thats known, and I think someone even posted a vid about it

yesterday, among with some request to donate to him

[hollow wadi]

okay lol

[molten stream]

@everyone is there a known issue for not getting ship xp. I only gain it from timed crates (10 min, 4 hr 24hr) events and missions. Never from hostiles or mining.

[limber lance]

When you attack hostiles or players look at your selected ships icon at the bottom of your screen. At the moment of hit you should see a little +25xp (that's an example) pop up and disappear, it will just be added to your ships XP, you won't get a yellow cube in rewards.

[molten stream]

Is it applied directly to the ship?

[limber lance]

Yes, you'll see the amount needed to lvl up has gone down a bit.

[molten stream]

Checking, thanks.

[limber lance]

👍

[mighty panther]

if your xp is maxed they should give it as reward 😛

[native oyster]

I'm seconding that. XP gained is wasted if the ship XP is full, should be banked over further available XP.

Another poor coding issue is that every ship should display its own power (lvl) calculated ship by ship and not the global player level. Now Scopely's answer would probably be "Working as intended" on that one, lol.

[mighty panther]

it does when scanning

and in battle reports

[limpid scarab]

My Envoy says it should be mining Tritanium at a rate of 4920/hr but I am observing the mining rate of 1985/hr. How can this be fixed? Is there a known buffing issue?

[mental depot]

Dude they tested it heaps last couple of weeks. It’s working as intended.

[mighty panther]

@limpid scarab the failed update should have addressed that, it went wrong on apac servers, causing other bugs, so they reverted it and are looking at another way of getting it fixed

[molten stream]

@limber lance Works as intended, lol. Very helpful, thanks again.

[limber lance]

Your welcome.

[native oyster]

Not sure if the updated captain mining bonus is still valid or not after APAC today update. Scopely is once more unclear on that point.

Fortunately some APAC players would soon report about. I hope that new issues wouldn't be pointed out, lol.

[limpid scarab]

@mighty panther ok...sooner than later would be great.

[mighty panther]

keep an eye on #⭐-official-announcements the asian testrabbits are first

[midnight sphinx]

I am a level 19 I am missing ONE shard from having a jelly. Is it even possible to get one at this level?! Please let me know

[mighty panther]

I doubt it, from what I heard, the dominion event to get jelly parts is limited to level 17

hence why I created https://stfc.key2peace.org/view.php?id=125

check if you perhaps missed a mission there giving you the last one

[lapis kindle]

@young nebula thanks I had a hunch that would fix it

[zinc swan]

Scanning is showing my cargo. So there’s no way to tell if a miner has cargo or not

I tried restarting, clearing the localization cache, and even re-installing @ivory vortex

[mighty panther]

so you are the one mining ?

nah, you are on the left

the envoy has quite a high protected cargo value, you only see his cargo if it exceeds that limit

[zinc swan]

@mighty panther Always I can see the cargo fill real time in the bottom left-hand corner

I’ve always seen their cargo in the bottom left and can watch it fill real time

So yeah somethings wrong

[lapis kindle]

@zinc swan scan this guy and see what it do

nvm he left

[zinc swan]

@lapis kindle The problem is not the rewards window but the cargo window in the bottom left

Showing your cargo in capacity instead of the other players

[mighty panther]

@zinc swan lol, bottom left shows your OWN cargo 😉

[lapis kindle]

for me thats always shown my own cargo

[zinc swan]

@mighty panther Never has for me in the past. It’s always shown the other person’s car ago, and you can watch it fill real time

[mighty panther]

then you where subject of a bug in your benefit

[zinc swan]

It’s kind of pointless to show your own car ago in a scan LOL

[mighty panther]

it's not

[ancient kelp]

Not if your trying to figure out if the rewards will all fit...

[mighty panther]

coz if there are resources on the target to grab, you know how much would still fit in your cargo bay

[sage igloo]

[S:719474967 X:-294.3872 Y:-564.257]

No shild. Bit i can not attack him. Why?

[mighty panther]

@sage igloo zevis ?

[zinc swan]

@sage igloo we aren’t on your server. Can’t look

[sage igloo]

I know. But have you Seen this befor?

[mighty panther]

@sage igloo https://stfc.key2peace.org/view.php?id=26

yes we have 😉

zevis is what I call a multiverse glitch planet

there seem to be 2 or 3 more, but I haven't gotten the names of those yet

[sage igloo]

Ok. Thank you 👍👍

[brave ice]

i want to go on this mine. it's so since weeks

[mighty panther]

white ring of death

known

according to @native oyster it one of the bugs to fix next, it's been present for ages

[proud bronze]

What was the mining cargo hotfix they announced that was deployed about 6 hours ago?

[native oyster]

for Asia Pacific servers to fix the cargo bay issues experienced after the mining fix maintenance last week

[proud bronze]

@native oyster ha thanks i read it wrong...

[urban temple]

Who is fixing the issue with disappearing PM messages?

[novel forum]

Who's fixing the ios game crashing bug ?

Who's fixing the bug when your own base turns purple, and the settings button to clear localisation, turns to chat, so your cant clear localisation

Sorry, pointless questions, already know the answer

NO ONE

[analog gale]

Anyone else have issues with rewards from “Events” never posting to your inventory?

[quick fern]

any word on the invincible bases parked on specific planets?

...this bug exploitation is extremely disturbing

[mighty panther]

@quick fern if you know any other planet besides zevis, feel free to share 😉

[quick fern]

lol

i do

planned a raid and showed up to find the bug alive and well

[mighty panther]

I have plenty of evidence of zevis 😛

others you could share in pm, I can add them as 'private note' in the report

[quick fern]

hesitant to share outside a PM with a scopely rep as it's not been discussed (at least a search doesn't show it)

[hearty hatch]

@analog gale yes....😡

[native oyster]

Power lost when go back one screen..... what is the correct one ?

[analog gale]

There’s also an issue with the 24 hr chest. It definitely doesn’t reset every 24 hours. It seems to creep backwards.

[mighty panther]

22 hours

[ancient kelp]

That’s because it’s a 22 hour chest now.

[mighty panther]

it has been changed with the last update in order to be able to pick it up around the same time

[ancient kelp]

It’s probably still labeled as 24 though

[mighty panther]

yup, they should do the same with the other '24 hour' stuff

[warm temple]

Am I crazy or Kumari repair time just jumped for about 40min plus?

[mighty panther]

like faction stuff etc

could be the case, despite you still being crazy 😉

[warm temple]

😂😂😂

[trim basalt]

Always receive Federation daily events to do. Today I got Romulan ones..... I am -180k reputation with Romulans, so i know they don’t like me. Need my Fed rep back 😃

[mighty panther]

known and listed

[trim basalt]

Where do i go to view known issues ? Without having to scroll up all of this channel ?

[lapis kindle]

@mighty panther they did it with the relo tokens and the daily shard chests, its just faction stuff that seems to have been missed

on the 24-22h conversion

[mighty panther]

@trim basalt https://stfc.key2peace.org/view_all_bug_page.php contains what I have in my tracker

scopely does not provide any public resource to view issues reported with them for privacy concerns and such

[paper trellis]

27k standing with feds, 31k either Klingon and support says I dont have enough standing for the daily quest. WTF

[native oyster]

Hi, says I should have gotten a reward, but didn't get anything:(

Where do I submit a bug report? In here?

[umbral kestrel]

Can someone tell me what the problem is here considering that a fortunate has 2k+protected cargo limit how could end up with just over 700 and yes that ship is maxed out

[lapis kindle]

are you on aisa/pacific server @umbral kestrel ? and if so it should be fixed now, you had to dock your ships for the fix to apply

[open finch]

@native oyster what was the rewards? Are you sure you didn't hit the button and gather those rewards in another event? I'd check your inventory to make sure you got what it says you should and if not send in a support ticket

[native oyster]

Very sure:) how do I make a support ticket

[warm temple]

@onyx bear pls fix Atreig bug. Bases on Zevis planet can't be attacked and ppl are exploiting it.

[mighty panther]

I doubt it to have any effect requesting the same thing 100 times a day

all the officials here can do is pass things on, which has been done many times

[warm temple]

Then just delete planet and move bases on random places.

[mighty panther]

it's up to other departments to do something with the passed on information

noone in here, not even the community managers have the power to do that

[umbral kestrel]

@lapis kindle I haven't got a clue what server I'm on but I live in the UK

[mighty panther]

@umbral kestrel perform a double repair, get an error, look at the top right 😉

[native oyster]

Figured it our:)

[celest sphinx]

@warm temple doubtful since there are 2 more flawed planets in the last few days. Been 2 weeks now with atrieg and still nothing, your solution would be the very obvious fix but obvious fixes seem to escape devs. Also Vitamin is NOT a Scopely person or rep and he has been told as such by Scopely. So just ignore him like others have done.

[jade iron]

He is trying to help out though so why ignore him?

[celest sphinx]

Because he is not helping..he thinks he is but when people think he works for the company he is not doing any favors. Other Scopely folks have told him as such

[jade iron]

its hardly his fault if people can't tell he doesnt work for the company, ive seen him say he's just a player, he's not responsible for others views on him. I've found him to be very helpful

[celest sphinx]

Sorry nope not when people have to prove bugs to him. Sorry not my job to keep his stupid database updated.

[jade iron]

Well if scoply would have someone keep tabs on all these bugs and this channel as much as he does maybe stuff would actually get fixed or at least acknowledged by the company.

but thats just my take on it

[mighty panther]

@celest sphinx like others have done? I am aware of only you and one other guy

and you are making claims that are not true at all, my inbox is clean, same for my private etc

so not sure where you are getting your information from, but as stated before, I NEVER claimed to be officially associated with scopely in any way

so, show me the proof of your claims please

and dont give me your 'errand boy' excuses this time

also, I am able to provide proof of my statements made that the team promised to take a periodical check at the page

are you able to proof your statements ?

if not, then please stop spreading lies

[warm temple]

I just wanted to post screenshot as evidence if needed. It should not be a hard thing to fix and it's bigger problem then mining rates imho.

[mighty panther]

@warm temple which issue specifically? I might know about it already

@celest sphinx and I also need to tell you to take rule 1 into account here

which you are clearly not obiding too looking at your false statements about me

[warm temple]

That bugged planet on atreig where ppl run to and it can't be attacked posted above. Just trying to help.

[mighty panther]

zevis, have it on file

[warm temple]

Tnx

[mighty panther]

I have tested it myself, my base was initially placed way out of the location of the planet in the middle of the system

so I guess attack on it failed because the coordinates of the base mismatch with the coordinates others see the base at

others confirmed not to see the base at the coordinates I saw it at

[warm temple]

Yeah could be. I've witness bases floating in mid air out of place. It effects all bases on that planet.

[mighty panther]

yup

ah, he blocked my messages, guess I'll contact a moderator in that case

done

you can yell, complain and bitch towards me as much as you want, but spreading lies about me is something I simply will not accept

[potent thicket]

This lil fella is in Suliban

[mighty panther]

haha, I know what you wanna say

you don't have a warp range 40 ship 😛

@potent thicket is your base located in Vindemiatrix ?

[potent thicket]

@mighty panther nope, it’s full on my server

[mighty panther]

you mean the server keeps telling you suliban is full at the moment, thus unable to warp to it ?

and you have a ship that has a warp range of 40 ?

[open finch]

at lvl 15, how

[potent thicket]

No warp 40 yet and Vindemiatrix is full

[mighty panther]

oh, so where is your base located in order for a combat training hostile to end up in suliban ? those are usually placed in a system next to the system you are in

[potent thicket]

I was in a level 6, it’s been like that the second week after release, of course scopely refuses to do anything about it

[mighty panther]

my base for example is at Vemet, and combat training hostile bosses end up in Kepler-018

[open finch]

ouch

[mighty panther]

lemme file a report in my tracker, hold on

this ain't the first time I read about this

[lapis kindle]

when was the last time you ticketed @potent thicket ive heard support is resetting that lately

[mighty panther]

@potent thicket could you do me a favour, click on locate and provide me the shot of the galaxy map pointing you to go to suliban please ?

@open finch and the combat training level is unrelevant to the level of the player, I am level 18 and got combat training 21

[open finch]

sure fair enough, i was 23 when i had the 28 combat quest.

[potent thicket]

@mighty panther

[mighty panther]

yes, you posted that one

click locate please 😛

so it points you to the galaxy map showing suliban, which has not been visited yet I guess

[mighty panther]

yess, thank you very much

@potent thicket you could open a new ticket with support, either post the shots yourself, or you may refer them to https://stfc.key2peace.org/view.php?id=133

if what @lapis kindle says is right, they might be able to help you now

[potent thicket]

I’ve dealt with in game support, their response is, “spend more money”

I mean upgrade your ships

[mighty panther]

if you get that reply, lemme know

or even better, let @ivory vortex or @onyx bear know

[potent thicket]

Been told 6 times today alone to “upgrade my ships”

[mighty panther]

in that case, return tomorrow and address the ones I mentioned about it

coz that answer is simply unacceptable, what level are you ?

[potent thicket]

Yet after 10 hours of being stuck in combat they relocated a combat ship

26

[mighty panther]

26 ? guess you didn't care much about missions yet 😛

which ship has warp range 40? anyone know ?

[lapis kindle]

northstar is the most easily obtainable one, can get over warp 40 with scotty, cheapest to upgrade to that level

but still needs teir 9 to reach afaik

[mighty panther]

yes, but that hostile is a level 15 equivalent target

[lapis kindle]

beyond that, i think its all faction ships, so level 26 or 28+. I dont actually know if the mayflower/d3/legionary can reach warp 40

[potent thicket]

My Legionary is the closest atm with 34 warp using Scotty

[mighty panther]

a ship from a player 26 only would need to look at it in order for the hostile to break up in a million pieces

[lapis kindle]

yea 🤣

[potent thicket]

IKR 😂😂😂😂

[lapis kindle]

idk a couple people have said support has reset the combat training missions for them, but support seems to vary greatly in helpfulness by region

[mighty panther]

if you did not buy the ns, you can obtain and build it at level 23

[potent thicket]

I’ll probably just tag JB or Panic tomorrow about it, I was about to place a phone call

I have one at T6 I think

[mighty panther]

and grinding it to tier 9 would take auite some upgrades

[lapis kindle]

my t6 northstar gets to warp 36 with scotty

[potent thicket]

@lapis kindle U.S. east coast

[lapis kindle]

but the holdup for teiring it again is rare crystal, so you know how that is

[mighty panther]

yeah

[potent thicket]

Yeah, the refinery is not playing nice

[lapis kindle]

idk then @potent thicket members of my alliance have had good luck with support lately, and were us too

[potent thicket]

I’ll just hit JB or Panic up tomorrow

[lapis kindle]

if you dont mind getting up panic usually shows up around 5am est

(sometimes i dont sleep)

[potent thicket]

I’m usually up around then, but this is about the answer I keep getting

[lapis kindle]

discord doesnt have the emojii to describe how that response makes me feel

[hollow wadi]

😂

[potent thicket]

That’s the lengthy and 6th response

😂😂😂😂

But yeah, basically

[open finch]

you might as well just create a whole new account lol

those combat missions are SO helpful to get RSS while you are leveling

[potent thicket]

Yeah I know

[mighty panther]

do those I put under the convo come close ?

[potent thicket]

I won’t say what was discussed in AC about the lack of support 😂😂😂😂

But it was close

[mighty panther]

believe me, we surely heard similar here 😉

including from me

[potent thicket]

lol

My NS is T6, at 7 I’ll hit 39 warp with Scotty

[lapis kindle]

guess you can roll loot boxes to max level scotty!!

[potent thicket]

Well, I only need like 100 uncommon crystal and 900 3* survey parts 😂😂😂

[lapis kindle]

lol

[open finch]

that's actually not bad lol

the survey parts can be bought

[potent thicket]

Or I can just keep blowing up Feds lol

[last acorn]

Guys, is the mining still broke?

Wondering why the patch hasn’t been delivered to the rest of the servers.

[lavish nova]

@onyx bear
@ivory vortex

I didn’t get my Alliance reward for this weekly Alliance Event.
Marcel from Scopely support team claims I left the Alliance during the event, which I didn’t (I’m the Admiral of the Alliance)

Please assist...

[paper trellis]

@onyx bear @ivory vortex why are the support staff blowing off folks with faction daily issue. Haven't been able to do the mission.
1st they claim I need to reboot the game. Then they claim I dont have enough faction standing. Mind you it 27k and 31k positive. Then they claim I must advance my standing each day.

So I must suffer for your staff inability to correct or make the issue right. As I'm losing out on latinum, g3 resources, faction recruit points, faction store points etc etc.

[mighty panther]

@paper trellis is this the 'i am getting the wrong faction dailies' issue ?

[blissful badge]

Sometimes the faction dailies don’t show up at all. In game support does not have a hot fix for it that they can use.

[mighty panther]

@paper trellis feel free to point them at https://stfc.key2peace.org/view.php?id=22 and tell them it is a serverside issue you as client can do nothing about

[keen hollow]

@onyx bear kindly tell me why defensive platforms don’t give any power increase. I watched as one completed and I saw the power increase briefly, glitch, then revert back.

[mighty panther]

for some unknown to me reason that seems to be intentional

[woeful scroll]

I received the answer to that. They don’t consider it buildings, nor research, so they don’t count it.

[hollow wadi]

the reverting back thing has nothing to do with defensive platform i believe - this happens to all buildings and researches currently and restarting the app should show the correct increased power afaik.

just happened to dry dock to me when testing

[mighty panther]

restart fixes most sync related issues

[vital pollen]

Proof read much scopely? An anomaly in spa... sounds relaxing.

[woven canyon]

@here anyone notice strength loss in the 3k range since yesterday on ships?

[mighty panther]

truncated text, probably says space

so the text has probably been proof readed, but they forgot to take the size into account in order to make it fit in the limited space available for it

kinda similar to https://stfc.key2peace.org/view.php?id=130

@woven canyon on all ships or specific ones ?

@woven canyon since you are on HM already, you could try to compare the specs

[vital pollen]

@mighty panther if you work for them cool, I'll listen to what you have to say... but if not, I'll wait for them to respond, thanks anyways.

[mighty panther]

I am not affiliated with scopely, I'm a player like you

[vital pollen]

@mighty panther cool, not talking to you then.

[woven canyon]

I'm trying to get ss but logs do t go back far enough but I know my northstar was 112k docked and 109k out, now it's 109 docked and 106 out, my envoys and others show the same loss

[mighty panther]

ah, you wanna end like your alliance pal flamme

I hope he gets his money back

I recognize the alliance tag

[lapis kindle]

i havent @woven canyon and were on the same server =\

[woven canyon]

Crew and all the same.

[mighty panther]

@woven canyon did you contact support ?

[woven canyon]

I've sent out a ticket, those 3k helps when doing dailies lol

[mighty panther]

got a reply from them already ?

[woven canyon]

No, probably in a month or so I will

Still haven't gotten a reply in my tritanium token losses either

[mighty panther]

nah, probably a totally nonsense answer within 24 hours

support really needs to improve

[woven canyon]

Tritanium ticket was 2 weeks ago

[mighty panther]

lol. reopen it

[vital pollen]

@mighty panther look if you want to keep defending the bug riddled game go right ahead, but when I'm addressing the developers that don't care, don't butt in. Your feedback is NOT welcome. All you do is butt in where and when it's not wanted OR needed. This game is still, for a lack of better words, in beta and shouldn't continue until the bugs are addressed or fixed. For them to not care enough for even the little details is a HUGE problem. Scopely needs to get its act together.

[mighty panther]

@vital pollen and I hope you got patience, coz if you want an answer from officials in here, you need to wait at least around 8 to 10 hours

before they even come online

[woven canyon]

I've sent word out for a full refund. This gameplay is awesome, but there is soo many problems and bugs that needs to be fixed.

[mighty panther]

@vital pollen yes, if you believe it or not, I totally agree, but you don't see me shouting and yelling continously or loosing my temper that much

[hollow wadi]

robot confirmed

[mighty panther]

@vital pollen and I remember our 'conversation',what you still don't understand is, that it's not up to the devs to decide what gets done in the game, they need permission from the suits

@vital pollen I am defending the people who are unable to do what they want to do because some suits only care about money and not about the people providing the money

@vital pollen to be specific, the support/devs and all the lower placed people in the hierachy ladder who has to give you shitty answers coz they are not allowed to admit failure, also waiting for someone higher to finally give the order to really do something

and if you refuse to understand that, then sorry, you will end up like your ex-alliance partner flamme who had his base voluntarily raided and ragequitted and is about to call for a full refund

@hollow wadi bidi bidi bidi ! 😃

[azure otter]

Im pretty convinced this is a bad bug. I assume that the isn’t properly tracking the user. That also corresponds with weird errors I get „transaction errors“, including change of color of my home base from green to Lila.

It’s very annoying

[floral mirage]

i think it is time. to alllllllllllllllllllllllllllllll players speak with your wallets. DEVS time to drop the refinery cooldown until you actually get off your ass and fix it. until DEVS fix refinery i call for a no pack purchace boycott

[mighty panther]

@azure otter and it is known, the team is aware of it, the issue is with the report itself being 'wrongly adressed', when you open the reports, you see the 'reverse' of what actually should have happened, you see it like it being the report the enemy received

[floral mirage]

dropping the cooldown on refinery will be a gigantic step forward

buy nothing until the devs feel the lack of wages and agree to the refinery cooldown removal

a very simple code change for them

open up the cool down code line for refinery cooldown and change from 36000 to 100

takes like a few mins to do

to all players stop buying packs until this is done

time to fight back for a fairer game for us all

that one single line code is easy for the devs and still has no real impact on the game except allowing us refine more frequently

[mighty panther]

still requires permission from higher up to actually make that change

as easy as the fix might be, even if it is just a single letter, no permission, not happening

[floral mirage]

true but if we boycott buying packs their share profit drops. a simple allow us refine more frequently is not a huge ask, and costs little in terms of coding

[mighty panther]

still, please continue in either one of the #general* chans or in #💭-suggestions as this is no bug report, it is an idea or suggestion and does not belong here

please

[floral mirage]

they dont listen to any channel tbh so i makes zero difference

[mighty panther]

then keep ranting and don't complain if you get a mod warning

[floral mirage]

honestly i dont care anymore

[mighty panther]

you do, otherwise you wouldn't be here and would just uninstall and continue with your life

so don't lie please

[floral mirage]

i am working with friends on a game that if we can get it to beta might actually be more complete than this game

[mighty panther]

good luck on that

seriously, I wish you all the best on your project

maybe then, if you grow, you will understand the pains from the other side as well

[floral mirage]

i believe in a fair system of progression, put the hours in and you see rewards

not this chance based nonesence

if you wanna skip the progression then yes you pay for it

but if you choose not to pay for it you should still be able t grind that progression

[azure otter]

@mighty panther This still does not explain that this occurs together with the „transaction error“ messages and wrong color of home base (which also says my player name instead of „home“.

Also, this is a bug

Call it what you want , this is how it appears to me

[mighty panther]

it is a bug

@azure otter I have it on my list as https://stfc.key2peace.org/view.php?id=64

[azure otter]

The whole battle mail system is bad: missing reports and no way to save any report

[mighty panther]

and I am sure it is on the internal bugtracker too with them

yes, I also cannot explain really why we sometime have less reports then the usual 20

means reports either do not arrive, or get lost for some reason, or autoexpire

reasons for the unwanted behaviour could be resource limits server side, which I told keenser about who relayed it to the tech director to investigate

if I am right, it might be the reason for a lot of bugs

especially for the random happening ones, where stuff works ok most of the time and fails a few times in between

it could also be the reason for a lot of ios related crashes, getting no or invalid replies, causing the client to crash

the rest are still code bugs that need to be addressed too

or design flaws

but I really think the gameservers are hitting certain limits within the amazon clusters they reside causing random failures

and since I am not an employee, I can't check myself

all I can is the same as the rest of the players, try to determine as much as possible, guess whats wrong, pass it on, wait for feedback

[floral mirage]

the whole email system in this game is really under developed

and the databse coding is very sloppy

[mighty panther]

the system itself is fine

it's the ones answering that make it go wrong

[floral mirage]

no

a good email delivery system should deliver the mails to the right people

this delivers the wrong mails to the wrong people

[mighty panther]

it's not the system that should, it's the agent dealing with the ticket that should

[floral mirage]

helll ive even got a few mails that were supposed to go to my alliance mebers

[mighty panther]

it's not fully automated

[floral mirage]

but yet we all got them when one member attacked another player

[mighty panther]

the mailsystem ain't even scopely's

its helpshift's system

oh wait, you mean the battle reports

I thought you where talking about support

and yes, based on what I see happening in the client, the database addressing is indeed sloppy

too many transactions going on instead of taking advantage of combined queries

I think chat itself uses at least 3 separate queries in order to get the data

one for the chatcontent, one to resolve playerid to names, then another to resolve the alliance tags

[floral mirage]

it seems like the database queries are run on boolean rather then identifiable id's

very poor coding

[mighty panther]

would need to further disect the apk in order to be able to answer that

[floral mirage]

boolean queries are awful for accurate datebase queries

they work well in my work industry ( querying resumes to match skills on resumes for jobs) but no good for matching based on fields data

[mighty panther]

the problem also is that they use two different api destinations for the requests

accounting and gameserver data is separated

[floral mirage]

we developed a system that first queries resumes based on boolean, pulls that data then queries based on field data to filter out the crap

that does work

[mighty panther]

why not a single query ?

and proper indexing

[floral mirage]

our system allows for multiple queries

so query a find a or b and c then filter based on e or f or g OR j and y and z)

[mighty panther]

select a,b,c from table where (e or f or g) or (j and y and z)

[floral mirage]

yes pretty much

our system also integrates into multiple external databse system and still gets results

we are also about to launch new external partners to add aan even more dynamic serach system

we have partnered with some of the biggest names out there to develop this system

our software has full integration with all the big job wesites, and now linkedin

so you can advertise jobs in linkedin and when a candiate applies it automatically sends that dta into our client's databse with the application. resume. cover letter etc

no more manually processing required

but if anyone is looking for a job please do not make these 2 fails. 1 send a scanned photocopy of your resume, and 2. send a html webpage resume. noone will bother to try type it into the system. use word or google docs

recruiters simply do not have the time to manually enter your resume

[mighty panther]

pdf!

[floral mirage]

if you send a photocopy or a html resume they will ignore it

pdfs will parse if doc based not scan based

[mighty panther]

I refuse to send doc(x) for the simple reason that anyone can simply alter it

[floral mirage]

so if you type out a resume and save in pdf your good, if you photocopy it and save as pdf you will be ignored

[mighty panther]

certified and signed pdf's ftw

sent in a dkim signed mail and pgp signed

[floral mirage]

those are not required

[mighty panther]

no, but thats what they would get from me

[floral mirage]

just a digital doc file is all ya need not a scanned image file

[mighty panther]

in order to proof it's content, in case they claim something I know for sure is not contained

[wary crag]

Has the mining HitFix been patched yet?

[mighty panther]

hitfix ?

[floral mirage]

NEVER encrypt your resume it wont parse and you wont be considered. remember most recruiters are really just sales people

[wary crag]

Hotfix

[mighty panther]

I said sign, not encrypt

the mining rate fix was reverted on the apac servers today in order to fix the overprotected cargo but it caused

it will be rebased and another attempt should be deployed soon on the apac testrabbit servers I hope

[floral mirage]

if a recruiter cannot sell your cv to an employer you are not worth the time

[mighty panther]

once it works as expected on the apac servers, they will deploy it on the eu and us servers too

[floral mirage]

best practice is just send it in word format

recruiter will edit your resume before they pass it to their clients

[wary crag]

My mining rates used to show as faster than what the mine reflected. Now it's reversed. Time remaining on my ship shows waaaay slower than what's reflected on the mine

[mighty panther]

which is what I do not want

if he wants to change something, he will need my permission, period

[floral mirage]

they normall strip your contact details and add interview notes vbefore they pass it on

[mighty panther]

they can ask me to leave the contact details out and add the notes as separate attachment

[floral mirage]

our system allows them to format a resume

so it strips your contact details, adds their compny logo and depending on the template allows them to pull interview notes and other info

in one click

[mighty panther]

I wouldn't need your system at the moment, got a job, planning to switch and got plenty of offers

[floral mirage]

they dont personally type shit any more its all automated

[mighty panther]

I don't even need resume's

ppl pick me coz they know me and my experience

I think the last resume I sent out was years ago

[floral mirage]

it depends on your field of expertise

for most they will go via recruiter

these are just some tips on how to find jobs

[mighty panther]

asperger with love for tech

I don't use IDE's, I use texteditors

[floral mirage]

as a person who works for the leading company in what almost 80% f all recruiting companies use our software

just offering advice so your cv is read if you are looking for work

[mighty panther]

the problem with recruiters aint getting the cv read

but replied

in most cases, you do not even get a read confirmation

[floral mirage]

yes that is something that annoyed me in the past i agree with you on that but it is begining to change

[mighty panther]

no, I have bad experiences with recruiters

and it will never change

only if law enforces that

[azure otter]

Im really annoyed

[floral mirage]

on one of many calls i have with our clients on a weekly basis i did say that to my clients. do acknowledge an appliacation and do say if they are unsuccessful. i even wrote a script that automates the you have not been successful process all they need to do is attach their template

[mighty panther]

and as long as law is on the side of multinationals and their friends, you can forget it

I was out of work for a while in the past, had to go for social welfare and such, and they demand you proof that you went looking for jobs and such, even that you got the denial and such, getting the last part was hard

[floral mirage]

me too

when ireland paid for 42% of eu debt we felt it

[mighty panther]

and when you call daily to finally get a confirmation, they deny you for being persistently asking and impatient

[floral mirage]

greece should have burned

[mighty panther]

true

almost worked in ireland

[floral mirage]

we bailed out the germans to keep greece in eu

[mighty panther]

cork to be exact

[floral mirage]

you work for apple?

[mighty panther]

almost did

[floral mirage]

lol my missus works for them hates it

she is saving to go back to college

[mighty panther]

they wanted me for osx support back then

[floral mirage]

osx is easy

windows is alot harder to support than osx

ios though is a mess

man that is a horrific os to try work out bugs on

android is so much easier

[mighty panther]

that was back in 02 when they wanted me

[floral mirage]

apples ios debugging system is so difficult

you need to request so many access levels just to get the debug logs

android they just give you the debug logs

[mighty panther]

adb ftw

ah, dailies started, time to do a few then get some sleep

I'm 1 hour ahead of you 😛

[floral mirage]

also apples ios is years behind androis in terms of new tech

its like trying to use xp on a brandnew pc

[mighty panther]

android open source, apple closed source, go figure

[floral mirage]

it will soprt of work but your gimped to 32gb ram or less

[mighty panther]

my ipad has 1 😛

[floral mirage]

sorry 3.2gb

[mighty panther]

anywayz, as said, daily time, then nap time

32 bit limit like xp ? 3.15Gb ?

[floral mirage]

yeah

[mighty panther]

ttyl8r, but next time we do this where it belongs, ok ?

coz I kinda care

and I know when those two wakeup, they won't like this

[floral mirage]

screw em, ill keep this up until they remove refining cooldown.

ban me? ill open a new ac

devs remove refining cooldown until you can at least fix the rates

[mighty panther]

rates are getting changed

several times according to keenser

[floral mirage]

they said that last time and it got worse

[mighty panther]

hence several times

loop (adapt, await feedback)

[floral mirage]

yeah but at least throw the players a bone, set cooldown to 4 hours and players would actually be happy.. then fix the rates codes

sweet last lvl 24 stationupgrade started

[zinc swan]

@floral mirage removing cool down wouldn’t really effect much as you couldn’t keep up anyway. I can’t even mine 75k x 3 ores in 10 hrs lol

I can do 1 75k, then 2 12k g3 refines every 10 hrs using a horizon+horizon+ns

If you removed the cool down, you’d need to quintuple mining rates

[native oyster]

Game gave me federation tasks and they are hostile towards me. Been doing Klingon tasks forever. What gives?

[errant heart]

Same here, favoured with roms yet recieving fed daily goals

[lapis kindle]

@mighty panther you got the bug where when attacking a base the northstar hits the base directly ignoring defending ships at times?

[mighty panther]

I'm 18, no raids for me

[lapis kindle]

i mean logged

but yea ill upload a screenshot soonTM

[mighty panther]

and havent ben raided a long time either

[lapis kindle]

always happens on the first hit, happens intermittently afterwards

[mighty panther]

what i see there is that the ship did not get ignored

unless it was damaged already

[lapis kindle]

it was

that was my first hit on the station, docked ship had same hp before i hit

you can tell because it took no shield damage

let me cap the full battle log

[mighty panther]

shield could have been restored while attacking base itself

[safe idol]

Enough said

[mighty panther]

post in pm plz, need sleep, 7am here

[lapis kindle]

ok

[mighty panther]

n8!

[lapis kindle]

night 😄

[azure venture]

@ivory vortex @onyx bear daily faction mission didn’t appeared today. I want compensation, imposible to get 230 points without them

[fading vault]

Same here. That is the fifth time I report this. Without any compensation because if the missed rewards.
No cache clear, localization clear, mobile restart,... Does help

[azure venture]

So much effort on dailys every day and today can't make them, cause they r not there!!!!

[potent thicket]

@ivory vortex you around?

[wooden orchid]

@ivory vortex fix the officer buff for experience gain too. That doesn’t work right now.

[eternal furnace]

Dailies messed up, please fix

My current faction alignment

[lavish nova]

@onyx bear
@ivory vortex

I didn’t get my Alliance reward for this weekly Alliance Event.
Marcel from Scopely support team claims I left the Alliance during the event, which I didn’t (I’m the Admiral of the Alliance)

Please assist...

[hollow wadi]

u aint the only one with this issue, the seem to send this template to anyone who messages them about not receiving the rewards

try to get a real person on line

[potent thicket]

@ivory vortex @onyx bear any chance I could get this fixed? This guy should not be in Suliban, and in game is being less than helpful

[twin yarrow]

I don't see my power

[dapper star]

Is there any news on the sheild bug? Several people in my alliance have been hit by it and been refunded what was lost. I personally have had it but support haven't responded to my ticket raised over 24 hours.

[tidal flare]

How can my base get hit, and nothing on battle log??? All resources gone and ships destroyed, but no log....???