#🛠-known-issues | Star Trek Fleet Command | Page 1

strange niche Jun 4, 2025, 12:12 AM

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Here is a list of fixed and ongoing issues for the current arc. (previous arc issues will be pruned from time to time)

✅ Unable to claim rewards/finish missions. Not a complete list, but an example of missions that are stuck for players. Fixed with the new update.

"Something stares back"
"Ascendant Part 10.1"
"Ascendant 5.1 "
"Ascendant 15.1"
"Immortal Contact"
"Combat Training level 70: Rookie"
"Contact Zero"

✅ chat issues (already fixed)

✅ AT: Auto assignment not clickable. workaround, if you assign a captain manually it should be clickable (already fixed)

✅ MU WD credits missing from Solo WD completion rewards. Hotfix has been issued. Requires a restart.

✅ Missing gs31 refinery. An update has gone out for PC and MAC that fixes this.
Android and IOS are now available. A comp chest of 400 GS-31 Recycle tokens and 1,000 Emergency rations has gone out.

✅ The warp favor for the reliant in the augment store is inflating the warp range for all of your ships, this is purely visual and only works for the reliant itself. (eas fixed with a recent update)

✅ Attempting to claim chests (reports so far specify 2-chests, but may not be limited to just that option) from refineries and faction stores is currently directing some users to the webstore instead. This has been escalated. (this has been fixed, requires a restart)

✅ Broken exocomp store button (has been fixed)

We would like to update you on other issues that we are working on a fix for:

🚫 Alliance Error 19 - Upon starting a new research and asking for help players are seeing the alliance_error_19 message pop up. This is still being investigated. A work around is to temporarily leave your alliance, and then rejoin after the cooldown is up, you will lose your alliance rep, but regain access to the help system, not an ideal solution, but currently the only one available at the moment.

🚫 Chat defaulting to Galaxy Chat. It is being looked into.

🚫 Event tabs scrolling to the left and not letting you scroll over. Restarting can help, but not a sure fix. A fix will be rolling out with the new arc. It appears that completing your alliance tasks for the day will also stop/cut down on the spasming.

🚫 Missing promo code tab in game for android. and apple devices.

caution Missing officer shards from arc mission rewards. (saavik and scotty) as well as other mission rewards. Restarting your game should get your rewards to show properly in your inventory.

magic lake Jun 4, 2025, 9:21 AM

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@here
We've deployed a hotfix addressing both the missing MU WD credits from Solo WD completion rewards and the Genesis Device & Stasis Globe chaos tech art mix-up.

You just need to restart the game to see the changes; it might request to restart several times.

strange niche Jun 4, 2025, 11:33 PM

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Missing gs31 refinery.

An update has gone out for all platforms that addresses this issue, if you don't see your refinery, make sure your game is up to date.

A comp chest of 400 GS-31 recycle tokens and 1,000 Emergency rations has gone out to the affected players.

magic lake Jun 5, 2025, 1:24 PM

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@here We are aware of the current login issues, and we are working on resolving them.

strange niche Jun 7, 2025, 4:42 PM

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We understand that the new secrets event will be difficult for lower level players to complete (spending transporter patterns) This has been raised internally and when we have more information, it will be shared.

strange niche Jun 8, 2025, 1:18 AM

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A gift chest with 1,100 transporter patterns was sent out to those below ops 40. Click on the officers button, then recruits, then scroll all the way to the right, there's a list off of officers you can choose from to complete the starfleet secrets (discovery #4) sms for today.

magic lake Jun 10, 2025, 11:25 AM

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@here mid-month update known issues

• Broken exocomp store button
• D7 Class not spawning on new system(Philo)

unborn notch Jun 10, 2025, 4:59 PM

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Attempting to claim chests (reports so far specify 2-chests, but may not be limited to just that option) from refineries and faction stores is currently directing some users to the webstore instead. This has been escalated.

strange niche Jun 10, 2025, 8:30 PM

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Work around for the broken exo comp store button is to click the gift chest and then scroll over to consumables, or click your inventory, then scroll over to comsumables and click the store button there (that one works)

strange niche Jun 11, 2025, 1:28 AM

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Starfleet Secrets Discovery #7 scores on contributions as well as helps now, for those in solo alliances.

strange niche Jun 15, 2025, 4:54 PM

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Starfleet Secrets Quest #12 will be difficult for players under 40 to complete, (34+), the issue has been raised and when more information is available, it will be shared.

strange niche Jun 15, 2025, 6:53 PM

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Okay, the reptilian scouts in the first 3 systems will count for the Starfleet secrets quest #12

languid steppe Jun 15, 2025, 7:15 PM

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We are aware of the reports regarding Starfleet Secrets (Quest #12) - SMS. The clue was directed towards defeating Xindi Aquatics and Reptilian hostiles, but the scoring was not working properly.

We just added earning Xindi Scraps and Tech Modules as another way of scoring to give more chances of completing the event.

strange niche Jun 16, 2025, 7:11 PM

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The team is aware of the EU lag and is currently investigating.

magic lake Jun 17, 2025, 9:54 AM

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Hey! We're aware of the lag spike and are currently investigating the root cause.

strange niche Jun 20, 2025, 7:41 PM

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The missing refits were added to khan's challengers event store

And the missing premium cache is now fixed, should be able to see it.

magic lake Jun 24, 2025, 1:53 PM

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@here we are aware of the recent game performance issues, and our engineering team is working on addressing them!

strange niche Jun 25, 2025, 3:16 PM

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The issue with tournament tasks showing up as "retrieving" has been raised, when more information is available, we'll let you know.

magic lake Jun 26, 2025, 4:01 PM

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@here We've addressed the issue with the Summer Variety I–III packs, which will return to the store later today. A compensation chest containing 15,000 Pioneer Crests will be sent to all Ops 20+ players on <t:1750957200:F>.

It will only be claimable until <t:1751299200:F>.

magic lake Jul 2, 2025, 12:21 PM

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The team is aware of the missing S31 faction store chests and is currently investigating.

languid steppe Jul 8, 2025, 5:28 PM

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@here

The team is investigating the performance issues and lag that has been reported by players.

languid steppe Jul 8, 2025, 6:00 PM

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The team is working on a fix to the issue where selecting the Isolytic Firepower Research Node in the Combat Research tree causes the game to close unexpectedly.

strange niche Jul 8, 2025, 8:15 PM

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The team is actively working on addressing the issues with EU server lag and log in problems. Please stand by.

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A 4 hour gold shield has been issued to all players while they work on the login issues and lag.

languid steppe Jul 8, 2025, 9:26 PM

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We have rolled out the fix for the solytic Firepower Research Node in the Combat Research tree causing the game to close unexpectedly.

languid steppe Jul 8, 2025, 11:49 PM

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<@&1245726002814910514>

We have extended EU Golden Shields for an additional 9.5 hours.

languid steppe Jul 9, 2025, 12:57 AM

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We have updated the scoring in the Mak'ala's Crucible FC Active Ability Event so that all hostile defeats with the FC ability active will score.

languid steppe Jul 9, 2025, 8:36 PM

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We're currently investigating the issue with the missing Battle Pass event for some ops 30 players.

languid steppe Jul 9, 2025, 9:23 PM

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The team is working on a fix for the Research Tab on the Transogen Forge not working.

strange niche Jul 10, 2025, 4:24 AM

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The team is aware of the claims not paying out and errors coming up when claiming the refinery/faction stores, it is being looked into. Until it is resolved, I suggest not claiming anything.

Also aware of events not scoring/dailies not scoring.

strange niche Jul 10, 2025, 5:50 AM

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The team is still looking into it. No ETA on a fix. When we know more, we'll let you know. @here

The missing battlepass for g3 players is being looked into as well.

Chest pulls should be good now.

languid steppe Jul 10, 2025, 5:38 PM

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@here There was an issue where Flashpoint Directives were not showing up in the House Hurak Targ Tag Bundle which has now been fixed.

If you pulled from that bundle before the fix was made please contact support.

languid steppe Jul 11, 2025, 5:09 PM

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@here There is an issue with rare Hurak Vanguard ships (Rare) not respawning as intended and the team is working on a fix.

languid steppe Jul 11, 2025, 7:03 PM

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@here We have adjusted Milestone 6 of the Strange New Worlds Part 1 Battle Pass for Ops 59–70 players to now include Interceptor Parts.

A gift chest containing Interceptor Parts will be sent to players who reached the 6th milestone before this change was implemented.

languid steppe Jul 11, 2025, 8:01 PM

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The Battle Pass is now live for Ops 35 players. To activate it, please claim the Battle Pass Start chest from the Gift section.

A compensation chest will also be available in the Gift section for impacted players to claim.

languid steppe Jul 11, 2025, 11:45 PM

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A quick update: We are hearing from a few Ops 35 players who still are not seeing the Battle Pass. Please ping a <@&509690795536941056> or <@&509691205798592532> and they should be able to help out.

languid steppe Jul 12, 2025, 8:58 PM

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@here We have rolled out a fix so that players should be seeing more Rare Hurak Vanguard Invading Entities in Transogen systems.

strange niche Jul 12, 2025, 10:15 PM

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@here Due to the Rare Hurak Vanguard Entities issues experienced this morning - A comp gift of 300 Flashpoint Rare Directives has been sent out, you should be able to claim it under gifts.

strange niche Jul 12, 2025, 10:40 PM

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Due to limitations on spawning, the epic hurak are only in Beta Nerra (level 46) system now, while the rare hurak are spawning again elsewhere. This will be addressed with the next run of the event.

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@here

languid steppe Jul 14, 2025, 6:19 PM

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@here We have some updates:

The Transogen Forge Ascension ALB was originally listed as an SLB and has been updated in the Flashpoint Events tab.
Ticketed Events are now available in the Event tab. If you are seeing it, please clear localization.
We have rolled out a fix for issue where players were not seeing the Bulk Refine option in the updated G4 Refinery.

strange niche Jul 14, 2025, 10:06 PM

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The team is aware of the lag that is occurring, it has been raised, we'll let you know if we get any more information.

strange niche Jul 15, 2025, 4:24 PM

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Retrieving, retrieving and more retrieving. It's being worked on, please stand by.

strange niche Jul 15, 2025, 6:39 PM

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While this event is live, the armadas for the event are not, it currently points you to a token system, do not go there for the event, they are not in game until the 17th.

@here

languid steppe Jul 15, 2025, 8:46 PM

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strange niche Retrieving, retrieving and more retrieving. It's being worked on, please stand b...

Update: The team is working on a fix for the Retrieving issue impacting the Flashpoint Invasion SMS Events.

languid steppe Jul 15, 2025, 9:35 PM

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The Retrieving issue for the Flashpoint Invasions SMS has now been fixed. Please clear localization if you are still seeing the Retrieving message.

magic lake Jul 16, 2025, 1:25 PM

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We are currently investigating the root cause of the Power Creep (Daily Goal) scoring issue.

strange niche Jul 16, 2025, 5:56 PM

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@here

Daily ferengi exchange bp event has gone live

strange niche Jul 17, 2025, 1:10 PM

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Hotfix for power creep is now live, and should start scoring properly. You may need to restart your game.

@here

strange niche Jul 17, 2025, 4:25 PM

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Flashpoint event store is currently offline, the team is working on turning it on

Hurak dropships in the new systems are currently not scoring, the old systems work fine. This is being looked into.

@here

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Flashpoint event store is now available.

strange niche Jul 17, 2025, 5:05 PM

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Pulls were not refreshed in the flashpoint event store, it's being investigated.

strange niche Jul 17, 2025, 5:48 PM

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~~The team is aware of the IMS reset and points only showing for your kills, it is being investigated.~~

IMS should be scoring and updating properly now.

languid steppe Jul 19, 2025, 12:48 AM

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@here

Some servers are not receiving the rewards from the IMS stage two. The rewards will be sent out later today or tomorrow to impacted servers.

strange niche Jul 19, 2025, 9:32 PM

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Additional reward issues with the IMS events have come up and are being looked into.

There are also some errant cases of the scoring fix not applying to the IMS, those servers are also being looked into.

strange niche Jul 20, 2025, 6:15 PM

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34 + 35 xindi aquatic and reptilians in the first 3 systems are currently not scoring for daily ferengi exchange xindi warfare, it has been raised. For now, you'll have to kill the ones in Caelor and onward.

strange niche Jul 21, 2025, 6:13 PM

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~~The team is aware of the spawning issues with chasers in certain systems, it is being investigated.~~ fixed

languid steppe Jul 21, 2025, 8:39 PM

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Team is aware that some players seeing random currencies listed in the refinery.

strange niche Jul 23, 2025, 9:27 AM

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The team is aware of the sudden ship recalls and it's being investigated, when we have more information, we'll let you know

@here

languid steppe Jul 23, 2025, 5:55 PM

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@here

The team is looking into the the issue where blue squares with numbers in them are appearing on random screens.

strange niche Jul 27, 2025, 4:36 PM

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The team is aware of the IMS rewards not paying out and not scoring properly, when more information is available, it will be shared. They've been monitoring the reports all weekend.

strange niche Jul 29, 2025, 3:45 PM

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@here

The team is aware of server mix up for APAC incursions. 187 was supposed to get a bye, while 188 was supposed to face 201 according to the line ups. When we have more information, we will share it.

strange niche Jul 29, 2025, 4:10 PM

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@here

APAC Incursions have currently been paused while they reset things for the proper line ups and byes.

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The incursion for 201 vs 188 is now starting and we'll be sending out a compensation chest to impacted servers.

magic lake Aug 5, 2025, 9:45 AM

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@here Update 81 known-issues

Oconel and Cliann - Wrong Hazard amount
High daily fkr mining goal objective

magic lake Aug 5, 2025, 1:24 PM

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@here We're rolling out the fix to address the hazard issue. During this time, you may experience some brief lag or disruption.

Once the update is complete, please restart your client to see the corrected values in-game.

strange niche Aug 6, 2025, 12:49 AM

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The team is aware the some players are experiencing unintended ship recalls and it's being looked into.

strange niche Aug 7, 2025, 2:27 PM

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@here

The team is aware of erroneous pricing for store packs. (showing less than what they're supposed to be, and changing prices when you go to purchase it) it is being investigated.

strange niche Aug 12, 2025, 10:02 AM

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@here

The update is still ongoing in the background, once it's complete the missing squall blueprint exchange and the hazard exo claim should return, thank you for your understanding and patience.

Update: Should be available now.

strange niche Aug 12, 2025, 9:17 PM

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@here

The team is aware of spambots making their rounds, please do not post the conversations on the discord, click and report their name in game, and open a support ticket to provide screenshots to cover all bases and make sure things are looked at.

Email option will be the quickest - startrek-support@scopely.io

magic lake Aug 13, 2025, 1:27 PM

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@here We're aware that you might be experiencing some delay in scoring. The team is already investigating the issue and it should be resolved soon. Thank you for your patience!

strange niche Aug 13, 2025, 5:14 PM

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@here

The missing g4 refinery has been escalated and being looked into.

strange niche Aug 13, 2025, 6:05 PM

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The missing g4 refinery has returned.

magic lake Aug 20, 2025, 4:34 PM

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@here We are aware of the login issues, and our engineering team is working on addressing them!

strange niche Aug 27, 2025, 9:17 PM

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The team is aware of the issue with the office depot pass not scoring correctly. The event was reset earlier and a comp chest will be sent out to address the missing points.

edit: comp has gone out for this.

strange niche Aug 27, 2025, 9:49 PM

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The team is aware of the game freezing when claiming war room rewards and it is currently investigating.

strange niche Aug 29, 2025, 4:37 PM

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The team is aware of the 61% login issue with mobile versions of the client, they are currently working with google to solve it.

strange niche Aug 29, 2025, 10:19 PM

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Some servers have reported that they are missing their alliance tournament refresh claims, the team is aware of this and currently investigating.

strange niche Sep 1, 2025, 4:15 PM

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@here

The team is aware of the retrieving issue with the boldly go event and is currently working on it.

edit: should be working now

strange niche Sep 2, 2025, 9:40 AM

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@here

The team is aware that alliances on APAC servers didn't receive their tournament rewards. It is currently being investigated.

Currently reported servers are 183, 187, 188, 199, 201, 202. If your server is also affected, let us know.

strange niche Sep 3, 2025, 5:04 AM

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The issue with players being locked out of the game with the recent update has been raised, but we do not have any other information at this time.

strange niche Sep 3, 2025, 9:38 PM

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The team is aware of the missing graphic for the chimera systems and is currently looking into it.

strange niche Sep 9, 2025, 9:38 AM

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@here

The team is aware of some players receiving a corrupted state error message when trying to log in, it has been escalated. Please fill out a support ticket in the mean time, either via the chatbot or via the email located in #👽-how-to-contact-support

Update: The team is currently running a script to address the corrupted state issue.

EU: Completed
APAC: Completed
US: Completed

strange niche Sep 9, 2025, 10:17 AM

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Transogen hazard levels have reverted to earlier values and has been raised for investigation.

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The team is aware of issues with the disco summoning and it is being investigated. Work around is to undock to summon.

magic lake Sep 9, 2025, 3:00 PM

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@here Some players have reported that their accounts entered a corrupted state; this is now getting quickly fixed without maintenance, however, you might experience minor disconnections in the process.

strange niche Sep 9, 2025, 3:58 PM

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The team is aware that the arc mission (the Alternate.) is sending players to a locked system (ambit), it is currently being looked into, The mission in question is from the holodeck, tos part 1, however most players will have problems obtaining this.

languid steppe Sep 9, 2025, 8:33 PM

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While the team works on a fix. we have an update for players stuck on the Alternate mission being blocked by ToS mission token lock:

Question: How can I unlock the system path to Ambit for the new mission, Alternate?
Answer:
Look for the mission bundle titled "TOS - Now and Then Part 1".
Where to find it? in the Holodeck, under "The Original Series" tab.
Requirements: available to OPS 25 +
if it's not in the Holodeck: Check your active Missions list for the same mission title. You might have started the chain already.

magic lake Sep 10, 2025, 4:25 PM

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@here We're making a couple of quick adjustments to the Dividing the Aggregation SMS, and we're also aware that Loc is retrieving rewards from a few events>>>we're working on it.

languid steppe Sep 11, 2025, 6:44 PM

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@here There is a scoring issue with the Harmonizing the Enemy ALB and the team working on implementing a fix.

languid steppe Sep 11, 2025, 7:04 PM

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The Harmonizing the Enemy ALB is now scoring as intended.

strange niche Sep 12, 2025, 12:50 AM

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The team is aware of ships auto recalling, it is currently being looked into.

strange niche Sep 18, 2025, 8:23 AM

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The team is aware of the issues with solo and group waves and are looking into it.

Please contact support #👽-how-to-contact-support for any lost ciphers.

strange niche Sep 24, 2025, 3:12 PM

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The issue with alliance tournament tasks being stuck on retrieving has been raised, please stand by.

edit: Tasks should be showing now, clear local if you still see retrieving.

languid steppe Sep 24, 2025, 6:25 PM

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The Unity BP Event states its running for 6 days but will be ending with event reset <t:1758816000:F>.

languid steppe Sep 24, 2025, 9:34 PM

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The Team is looking into the issue where some Alliances in ranked Novice in Alliance Tournaments aren't seeing tasks.

strange niche Sep 25, 2025, 5:07 AM

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The team is looking into the issue where ops below 45 are receiving the currency for the secrets of aggregation event but unable to use it.

strange niche Sep 26, 2025, 11:43 AM

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The issue with the Fist of the Empire sms (arena) not scoring for wins or losses has been raised and the team is currently investigating.

Scoring appears to work for the host only.

strange niche Sep 29, 2025, 3:14 PM

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The missing alliance tournament rewards are being looked into, please stand by.

strange niche Sep 29, 2025, 6:35 PM

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Still no eta on the tournament rewards, once more information is available it will be shared. @here

strange niche Sep 30, 2025, 10:13 PM

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Rewards have been sent out, along with the comp chest. If you didn't receive your tournament rewards, you need to contact support #👽-how-to-contact-support @here

magic lake Oct 1, 2025, 4:57 PM

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@here Hey! We're aware of the lag spike and are currently investigating the root cause.

magic lake Oct 3, 2025, 4:39 PM

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@here The team is aware of the retrieving issue and is currently working on it.
Update: Should be fixed now

umbral schooner Oct 4, 2025, 3:08 PM

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The issues with today's incursions has been escalated.

strange niche Oct 4, 2025, 5:31 PM

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The team is aware of the shields still persisting in territory and 20+ systems, it is being investigated.

strange niche Oct 5, 2025, 4:29 PM

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The FKR reputation slb that was up for a short time was canceled. It will not be returning for this run. You can open a support ticket about any spent materials gaining reputation for the event. @here

strange niche Oct 7, 2025, 12:11 PM

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The team is aware of inflated power levels on q trials and it is currently being looked into.

magic lake Oct 7, 2025, 12:57 PM

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@here We’re aware that Q’s Trials hostiles are currently spawning at unexpectedly high power levels. Our team is actively investigating the issue and working on a fix.

We’ll keep you updated as soon as we have more information.

strange niche Oct 7, 2025, 1:36 PM

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The team is aware of a targeting issue with the cursor being slightly off, making it more difficult to target hostiles and nodes, it's being investigated.

magic lake Oct 7, 2025, 4:14 PM

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@here The team is looking into the Aggregation Aggression – SMS event rewards and the missing events on some servers.

strange niche Oct 7, 2025, 4:50 PM

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The issue with pulling the dauntless blueprints before the event for pulling the blueprints went live has been raised. When we have more information, it will be shared.

The aggregation sms rewards giving g4 to g5 and g6 players has been raised, once we know more it will be shared.

(b oth of these were handled)

languid steppe Oct 7, 2025, 10:05 PM

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The team is working on restoring some packs that are missing in the store for Ops 71+ players.

strange niche Oct 7, 2025, 10:09 PM

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The team is also looking into the following.

Missing multiphasic exchanges for g7. (should be available now)

Missing away team assignments for g7 (fixed)

Missing elite daily exchanges for g7 players. (should be available now)

Missing october elite daily exchange for players. (should be available now)

Missing daily events for g7 players. (this includes tech tuesday, final weapon wednesday)

The Dauntless Armor, Shield, and Impulse Engine Upgrades from T5 to T6 incorrectly reduce the ship stats (fixed)

Missing store packs for g7 players should now be available. If you're still missing something, contact support.

Missing vindicator event. (comp chest has been sent out for this)

languid steppe Oct 7, 2025, 11:18 PM

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The team is investigating the incorrect rewards in the G7 missions Call to Action, Swinging for the Fences, Chronicle of Sov, and The Ladder.

magic lake Oct 8, 2025, 1:01 PM

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@here The team is investigating the issue where mining nodes in the Veil appear as occupied.

languid steppe Oct 8, 2025, 3:48 PM

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The team has a fix coming for the Deployment Error message when using the NX-01's Long Road Ahead ability in Veil systems. (The ability works for the Veil systems if the NX-01 is in the Veil.)

magic lake Oct 10, 2025, 9:53 AM

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We’ve fixed the issue with the taxes on the chest used to claim Seska shards in the DTI store. Chest scaling is now linear.

magic lake Oct 10, 2025, 10:22 AM

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The team is investigating an issue with the Veil mining dailies not counting when you recall while on a Veil node. As a workaround and until we deploy the fix we had prepared, try hopping off the node first before recalling, this should properly count toward the daily goal.

magic lake Oct 10, 2025, 12:45 PM

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We've made an adjustment to the G7 Faction Store Loyalty chests to properly reflect the intended material distribution by faction. Previously, all chests were incorrectly rewarding Gas. This has now been updated to match the intended design, which is Klingon -> Crystal, Romulan -> Ore, Federation -> Gas

magic lake Oct 10, 2025, 1:33 PM

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@here The team is aware of the US lag and is currently investigating.

umbral schooner Oct 10, 2025, 4:24 PM

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The Hostile Hunt bp event not counting toward the pass issue has been escalated.

strange niche Oct 11, 2025, 4:29 PM

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The missing battlepass sms for g7 has been raised. (should appear after a restart)

The missing cosmic choice slb/sms for ops below 45 has been raised. (the event is meant for ops 45+, the ign will be adjusted)

magic lake Oct 13, 2025, 1:47 PM

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The team is aware of the performance issue and is currently investigating.

magic lake Oct 13, 2025, 5:06 PM

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Missing G7 scoring for Lat rush event

strange niche Oct 14, 2025, 4:25 PM

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The lag issues have been raised.

languid steppe Oct 14, 2025, 5:03 PM

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WoK Scotty's Officer ability has not changed and the team will be reverting the tool tip in game to reflect this. The Update 83.1 patch notes have also been updated.

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WoK Joachim's BDA has also not changed and the in game tool tip now matches what was in the patch notes and STFC.space.

languid steppe Oct 14, 2025, 6:26 PM

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There is an issue with Arena where there is a redundant golden boarder appearing around the Arena score and Preparation Phase. A fix will be rolled out with the next arc update.

strange niche Oct 15, 2025, 4:12 PM

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The battlepass sms not giving rewards has been raised. Restart and it should show up properly.

strange niche Oct 15, 2025, 5:25 PM

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The team is aware of the lag and is currently investigating.

strange niche Oct 16, 2025, 5:25 PM

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~~This missing vindicator event for g7 has been raised. ~~ Vindicator event should be showing for g7 now, cerritos event will be up shortly.

strange niche Oct 20, 2025, 7:02 AM

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The login issues have been raised, when we know more, we'll let you know. @here

strange niche Oct 20, 2025, 9:36 AM

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Servers are up now. 8 hour shields have been applied, you may see 4 hours, restart your client to see the proper shield time.

The team is also looking into events/dailies not scoring.

magic lake Oct 20, 2025, 12:17 PM

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The team is aware of the performance issue in the US region, and our engineering team is working on restoring stability.

languid steppe Oct 22, 2025, 3:23 PM

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The team is aware and investigating the issue with the new Alliance Game Tasks not refreshing. This fix has gone out.

magic lake Oct 27, 2025, 4:36 PM

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The team is working on the missing trek or treat bp event for ops 20-44.

languid steppe Oct 27, 2025, 10:23 PM

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The team is investigating an issue with Alliance Tournaments where some Alliances are showing up on two AT Leaderboards.

dusty lichen Oct 28, 2025, 9:42 AM

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@here We are aware of the recent lag reports and our engineering team is working on stabilizing the services.

magic lake Nov 4, 2025, 11:47 AM

#

The team is looking into events/dailies not scoring. (fixed)

magic lake Nov 4, 2025, 12:15 PM

#

Investigating the text formatting that looks off on leaderboards.

#

Checking away teams not refreshing. (fixed)

#

Investigating systems labeled as “retrieving…”

strange niche Nov 4, 2025, 1:47 PM

#

The Halloween event store ending early has been raised.

edit: store was reopened.

magic lake Nov 4, 2025, 4:13 PM

#

The unintended additional builder and research queue has already been flagged, and we’ll be addressing it soon.

magic lake Nov 4, 2025, 4:50 PM

#

@here We’ve deployed a fix that should address the following issues:

• Some systems were showing hostiles using Outpost art instead of the correct hostile art
• Away Team assignment slots were missing for players above level 71

Please restart your game to apply the fix.

#

Working on a fix for the incorrect Nog description in the reward screen for the Defiance BDA.

magic lake Nov 4, 2025, 5:15 PM

#

Investigating an issue when you start an Outpost - maximum armada limit reached

strange niche Nov 4, 2025, 6:19 PM

#

The team is aware the promo code OTPST is not working and it is being looked into

strange niche Nov 4, 2025, 6:43 PM

#

The team is investigating the issue with outposts stopping mid attack (hostiles stop, but you continue to orbit) and booting you out if you log out.

strange niche Nov 4, 2025, 8:01 PM

#

The missing choice rewards for g7 has been raised.
The missing choice rewards for g6 has also been raised.
G4 as well.

edit: this should be fixed now.

strange niche Nov 4, 2025, 8:20 PM

#

The team is aware of an issue with the retribution battlepass freezing/crashing the game (and being unable to access the rewards), it is being investigated. (as well as the sms not scoring properly)

strange niche Nov 5, 2025, 6:06 AM

#

Promo code OTPST is now active for ops 51+

dusty lichen Nov 5, 2025, 1:06 PM

#

We are actively investigating the following issues:

corrupted or stuck outposts (at the last hostile)
ships that cannot be recalled home

strange niche Nov 5, 2025, 1:24 PM

#

The issue with station raiding (initial hit working, and additional hits not) is being investigated.
~~The voyager astrometric scan is also being looked into.~~ fixed
The outpost button overriding the q trials button is also being investigated.

languid steppe Nov 6, 2025, 7:23 PM

#

The team is aware that some Ops 60+ Commanders are still not able to see the Battle Pass and is working on a fix.

Edit: a fix has rolled out for this issue and Ops 60 Commanders should be seeing a gift chest with one Latinum that has the missing Battle Pass points.

languid steppe Nov 6, 2025, 9:04 PM

#

We are aware of an issue where attacking an Outpost during the countdown (prep) phase of both an Armada and an Outpost event may cause the Outpost attack to count as an additional Armada.

Edit: The fix for this issue rolled out earlier today.

languid steppe Nov 7, 2025, 5:35 PM

#

The team is aware of the issues with the Treasury and is working on implementing a fix.

Edit: This fix has rolled out and the Treasury should be appearing as intended.

strange niche Nov 9, 2025, 2:48 AM

#

The issue with ops 60 players being unable to claim premium track rewards for the battlepass has been raised.

Edit: Players need to contact support about this.

magic lake Nov 11, 2025, 12:58 PM

#

The team is looking into events/dailies not scoring.

strange niche Nov 11, 2025, 5:15 PM

#

~~The team is aware of the missing ferengi bp sms, and is currently investigating. It should be going live shortly.~~

should be live now

#

The scoring issue with the vengeance is mine sms is currently being investigated.

Those that did not receive the points when upgrading the outpost building,please reach out to support.

strange niche Nov 11, 2025, 5:48 PM

#

Krencha blueprints have been returned to the away team store, if you do not see them, restart your game.

magic lake Nov 11, 2025, 6:15 PM

#

The scoring issue with the Foundations of Power (Heroic) - SLB and SMS is currently being investigated.

strange niche Nov 11, 2025, 8:38 PM

#

The score cards for the Foundations of Power (Heroic) SLB and SMS have been updated to show the proper scoring values. Clear your localization if you're still seeing the previous values.

languid steppe Nov 12, 2025, 6:04 PM

#

The Outpost Defender RALB initially listed rss and mats as the rewards for ranks 26-50. This has been updated with the intended rewards of Common Outpost Control Cores and Common Solo Outpost Components.

magic lake Nov 13, 2025, 3:12 PM

#

@here The team is aware of outpost getting stuck and is currently investigating.
We are deploying a hotfix now
APAC ✅
EU
US

magic lake Nov 13, 2025, 5:27 PM

#

@here We’ve just ran a script to fix the stuck outpost.

We appreciate your patience on this matter.

languid steppe Nov 13, 2025, 7:12 PM

#

There is an issue where some Ops 60 players are unable to claim the Elite track of the Battle Pass. Please contact support and they will be able to assist. https://discord.com/channels/509679626763632640/916412467628892170

languid steppe Nov 18, 2025, 8:34 PM

#

The team is looking into the issue where some players are not seeing the Enter the Node Part 1 missions.

Edit: Players Ops 51+ should now be seeing the chest in the gifts section that has teh Diodes to start the mission.

languid steppe Nov 20, 2025, 7:23 PM

#

The team is working on updating the Outpost Vanguard (Augment) SLB it should be labeled Outpost Vanguard (Augment) SMS.

magic lake Nov 21, 2025, 4:33 PM

#

The team is aware of the issue with the wave defense crashing and are looking into it.

magic lake Nov 24, 2025, 5:25 PM

#

We’re currently looking into the Anniversary Heist reward token is displaying as a 'generic Token 5'.

magic lake Nov 25, 2025, 6:04 PM

#

@here We've fixed the schedule for the Anniversary Pt.1 overflow event. However, the scores were reset. To make up for this, we're preparing a chest for affected players, which will include points for everyone who scored before today's adjustments.

magic lake Nov 28, 2025, 4:46 PM

#

The team is aware of the performance issue and is currently investigating.

languid steppe Dec 1, 2025, 5:53 PM

#

We will be sending out a compensation chest with the missing points from the Crucible of War AMS to players who completed the CoW SMS before the CoW AMS went live.

languid steppe Dec 1, 2025, 6:10 PM

#

We have resolved an issue where The Hierarch’s Officer Ability description did not match the percentage values shown in the tooltip. The description has now been updated to correctly reflect the intended percentage values.

magic lake Dec 4, 2025, 10:57 AM

#

We are investigating the battle pass not showing in-game and getting "Unexpected server error" popups. Please fill out a support ticket in the mean time.

magic lake Dec 6, 2025, 5:38 PM

#

We’re investigating the issue with stations remaining shielded in territory zones during Incursion.

umbral schooner Dec 9, 2025, 12:07 PM

#

The team is aware that some are experiencing delays with event and daily goals scoring and is actively investigating the issue and working to restore normal functionality as soon as possible. Thank you for your patience and understanding.

languid steppe Dec 9, 2025, 7:16 PM

#

The Team is investigating the issue where some G4 players aren't seeing the Battle Pass

Edit: The team will be rolling out a fix along with a comp of BP points to impacted Ops 40-50 players who didn't see the BP.

languid steppe Dec 10, 2025, 12:19 AM

#

The team is investigating the scoring inconsistencies with the Heroic Outpost Defender SMS.

languid steppe Dec 10, 2025, 6:15 PM

#

The team has identified an issue with some of our packs, and we will be temporarily removing them from the store while we work on a fix.

They include:

Elite TC Season Premium Rewards Battle Pass
Outpost Supreme Access Season 2 Pass
Retribution Pt. 2 Premium Elite Pass Unlock
Strength of Will Premium Elite Pass Unlock
Bonus December Elite Daily Reward Pack
December Reward Pack
December Choice Reward Pack

We’ll update you once they are back online.

languid steppe Dec 10, 2025, 9:08 PM

#

The team has identified an issue where Non Elite Solo Outpost Retaliation Attackers have had a slight increase in combat power. While there may be a small impact when attacking at-level or higher-level Non Elite Solo Outposts, overall players should still be able to engage them without significant added difficulty.

We will have a fix rolling out on Tuesday, December 16th.

languid steppe Dec 10, 2025, 10:22 PM

#

The team is investigating an issue with the Strength of Will BP not displaying correctly and kicking some G4 players.

languid steppe Dec 11, 2025, 4:57 PM

#

A fix for Wednesday’s pack issue has been deployed with today’s update. The removed packs are once again available in the store. #🛠-known-issues message

magic lake Dec 11, 2025, 5:03 PM

#

Some events and offers will show as retrieving. The team is fixing it and should be back to normal soon!

languid steppe Dec 16, 2025, 12:16 AM

#

The team is currently investigating an issue impacting labels in Research, Refits, the Store, and other areas of the game.

Edit: Clearing Loc should address the issue.

magic lake Dec 16, 2025, 5:43 PM

#

We've identified an issue with the WDBP event. While we investigate the root cause, the sub event and rekated store offers have been temporarily taken down. We'll provide an update as soon as it's back up.

Update: events are live again! We will also be sending out a comp with WDBP points

languid steppe Dec 16, 2025, 8:58 PM

#

The team is investigating an issue that some players are experiencing where claiming the "Done" button on a chest claim in the refinery isn't working.

umbral schooner Dec 20, 2025, 5:47 PM

#

The disappearing SNW event for mid level players has been escalated. It's being fixed to reflect the original design as a ticketed event. Progress will be reset when the event returns, but all players who made progress will be compensated accordingly.

magic lake Dec 23, 2025, 2:57 PM

#

The team is aware of the lag and is currently investigating.

Update: Lag issues are resolved! Things should be running smoother now.

magic lake Dec 29, 2025, 1:26 PM

#

The team is investigating issues with the task count reset and leaderboard brackets in Alliance Tournaments

magic lake Dec 31, 2025, 5:18 PM

#

@here The team is investigating an issue with Subspace Skirmish II – SMS scoring

languid steppe Jan 3, 2026, 4:52 PM

#

The team has identified an issue where the Epsilon Protocol VIII - SMS event was not awarding the correct number of points toward Galactic Rush XALB. A compensation chest will be sent later today with the missing points to impacted players.

Update: The comp has gone out to impacted players.

languid steppe Jan 3, 2026, 7:56 PM

#

Based on player feedback, we have updated the scoring in the New Year's Pass Domination event to include Ship XP. Please clear localization if you do not see the update in game.

strange niche Jan 5, 2026, 5:34 PM

#

The lag is being looked into.

The missing saris event store exchanges for g7 players is being looked into.

magic lake Jan 5, 2026, 5:46 PM

#

Engineering team found the issue and lag should now be stabilizing now

magic lake Jan 6, 2026, 11:12 AM

#

The team is aware of the lag and scoring issue and is currently investigating.

#

We’re aware of an issue on iOS players where the refinery may return to the Federation tab after claiming rewards. A hotfix will be deployed soon.

Update: The fix for this issue rolled out earlier today.

languid steppe Jan 6, 2026, 5:39 PM

#

The team is investigating the issue where some hostiles are not spawning in the new systems.

#

The team is looking into the issue of scoring lag on Challenge Tasks.

Update: Scoring should be fixed now.

languid steppe Jan 6, 2026, 7:35 PM

#

A fix for the issue where the wrong hostile type showing up in Lya-9 (60) will be rolling out tomorrow with event reset.

languid steppe Jan 6, 2026, 9:27 PM

#

Regarding the U.S.S. Excelsior Search and Destroy task:
This task will appear after tomorrow’s event reset and the team will be sending a compensation chest containing Elite Credits to players who purchased the ship today.

strange niche Jan 7, 2026, 12:21 AM

#

The Discovery, Vidar, Revenant and Talios events were updated to score on any hostile with any ship
(for those players that may be the right ops, but not have the ship needed for the event)
Clear localization to see the updated changes.

languid steppe Jan 7, 2026, 1:53 AM

#

Team is investigating the lag reports coming in from US servers.

magic lake Jan 7, 2026, 2:48 PM

#

We're aware of reports regarding a warp path issue. This was not intended and is currently being investigated by the team.

magic lake Jan 8, 2026, 9:22 AM

#

We're aware that incorrect V'ger hostiles are currently spawning, affecting scoring on a daily challenge. The team is investigating and working on a fix. No downtime is expected!

Update: issue has been resolved.

languid steppe Jan 8, 2026, 6:54 PM

#

We’ve updated our recent Outpost Sourcing blog to correct an initial error regarding how many directives are sourced and how often. The blog now reflects the intended amounts.

strange niche Jan 8, 2026, 8:14 PM

#

The team is aware of the v'ger hostiles spawn issues and is currently investigating.

The lag is also being looked into.

languid steppe Jan 8, 2026, 9:45 PM

#

The team has identified an issue with the Expansion Cube Directive Bonus - SMS where the scoring instructions were unclear causing players to spend the wrong directives.

We have updated the instructions and will be sending out a comp to all players Ops 35 - 50 with one Mega Cube starts to make up for it.

magic lake Jan 12, 2026, 5:46 AM

#

The challenge track reset timing issue has been reported. Please submit a CS ticket if you’re affected while we investigate.

languid steppe Jan 13, 2026, 6:53 PM

#

Regarding Outpost Control Core Scoring in the Foundations of power SMS and SLB: Please clear localization to see the updated scoring table.

languid steppe Jan 14, 2026, 10:12 PM

#

Due to an issue where Surge Hostiles are not progressing past level 40, we will not be running the Surge Tactics ALB on Sunday, January 18th. The team expects to roll out a fix next week, after which the ALB will resume.

languid steppe Jan 15, 2026, 10:31 PM

#

There was an issue where the incorrect rewards were listed for the Outpost Defender SLB. The team is working on updating that event with the intended rewards.

strange niche Jan 18, 2026, 6:22 PM

#

The team is aware of the lag and currently looking into it.

magic lake Jan 20, 2026, 6:05 PM

#

Engineering team found the issue and lag should now be stabilizing now

languid steppe Jan 21, 2026, 6:10 PM

#

The team is continuing to investigate the lag, and a compensation chest will be sent out at a later to make up for it.

magic lake Jan 22, 2026, 9:06 AM

#

The team is aware of ongoing game lag and login issues affecting some players. We are actively monitoring services as they stabilize.

strange niche Jan 23, 2026, 8:09 PM

#

Galactic rush was not intended to run at this time and was pulled early. Those that earned rewards in it will be able to use the tokens next week when it runs during it's intended time, a comp chest for players 51+ is being put together for the confusion.

languid steppe Jan 25, 2026, 8:52 PM

#

The team is aware of reported issues impacting Surge and is actively investigating.

languid steppe Jan 27, 2026, 11:50 PM

#

Regarding the Outpost Lockdown SMS: Having FC Sisko assigned to a fleet commander slot will not score bonus points.

The text has been updated, please clear localization to see it.

magic lake Feb 3, 2026, 11:31 AM

#

The team is aware of ongoing login and scoring issues and currently looking into it.

magic lake Feb 3, 2026, 3:10 PM

#

Faction store/refinery resets to the starting position after claiming a chest

languid steppe Feb 3, 2026, 7:16 PM

#

The team is looking into the new Outpost Quick Start Favor not being seen by G6 and G7 players in the S31 Faction store.

languid steppe Feb 3, 2026, 10:30 PM

#

We have temporarily taken down the Sample Size SLB event store running for Mid-Ops players. We will provide an update once we have more details on the store's return.

Update: The Sample Size Event Store is open again.

languid steppe Feb 4, 2026, 12:34 AM

#

After looking into the Sample Size Event store we have updated the chest pull with a cooldown of 25 redeems every 1 hour and 30 minutes.

strange niche Feb 4, 2026, 4:55 PM

#

The event scoring/daily scoring issue has been raised.

Work around is to restart your game after scoring in an event, it should register.

languid steppe Feb 5, 2026, 6:24 PM

#

The lag affecting EU servers has been raised with the team, and they’re currently investigating.

Update: Combat lag should be improving on EU servers. The team is now investigating armadas nort working as intended.

strange niche Feb 6, 2026, 5:50 PM

#

The scoring lag on EU servers is being looked into.

languid steppe Feb 9, 2026, 6:04 PM

#

Lag impacting EU servers is being investigated.

Lag should be improving for impacted EU players.

strange niche Feb 10, 2026, 4:08 AM

#

The missing gorn v'ger hostiles has been raised. By extension the challenge cannot be completed. (this was fixed)

Event store blueprint exchange for the cube requiring previous month's currency is being investigated. (this is fixed)

magic lake Feb 10, 2026, 1:04 PM

#

The team is aware of ongoing scoring issues on EU servers and currently looking into it.

languid steppe Feb 10, 2026, 8:34 PM

#

The team is investigating the player reports of not being able to login to the game.

strange niche Feb 11, 2026, 4:13 AM

#

The missing orion hostiles has been raised, the damage challenge cannot be completed until they are spawning correctly. The kill challenge will work as normal.

strange niche Feb 11, 2026, 5:01 AM

#

The team is aware of servers not letting you log in and has been raised, once we know more, it will be posted. @here

Login issues should be resolved or resolving themselves.

languid steppe Feb 11, 2026, 5:50 PM

#

Question 5 of the Mid-ops Enterprise Trivia is currently a duplicate of question 4. The team is working on an update to address this.

Update: Question 5 should be fixed.

languid steppe Feb 11, 2026, 8:10 PM

#

There was an issue where the in-game news description for the Mid-Ops event MACO Artificer SMS did not match the event description in-game. The in-game news has now been updated to match the event description. Please clear your localization to see the updated text.

magic lake Feb 12, 2026, 2:59 PM

#

The team is aware of ongoing login and missing event issues and currently looking into it.

languid steppe Feb 12, 2026, 5:31 PM

#

The team is investigating the lag that has been reported by players.

languid steppe Feb 12, 2026, 8:21 PM

#

The team is investigating the lag that has been reported by EU players.

#

The MACO Target Practice RLB for Mid-Ops players was initially listed as an SLB in the in game news. This has been updated to reflect the intended event. Please clear loc to see the update.

strange niche Feb 12, 2026, 11:49 PM

#

Outposts stalling out on US and EU servers has been raised.
(hostiles no longer spawning before they finish and outposts ending early without killing all the hostiles)

languid steppe Feb 13, 2026, 5:56 PM

#

The team is looking into the lag and login issues that EU and US players are reporting.

strange niche Feb 13, 2026, 9:04 PM

#

The team is still investigating the lag issues that players are experiencing.

strange niche Feb 13, 2026, 9:53 PM

#

The outpost sms is on hold while they look into the issues with outposts freezing and ending early. Coms will be going out later today explaining what's going on.

magic lake Feb 16, 2026, 2:40 PM

#

@here We're aware of the scoring delays and are actively working on it. Services should stabilize soon.

thank you for your patience.

strange niche Feb 17, 2026, 12:35 PM

#

The refinery/faction claims, login issues and scoring issues are being looked into.

strange niche Feb 18, 2026, 4:05 PM

#

The team is aware of the retrieving issue with tournament tasks and related events and it is being investigated.

magic lake Feb 18, 2026, 4:29 PM

#

@here alliance tasks are now properly appearing. please try a quick clear loc/restart your game

strange niche Feb 18, 2026, 5:08 PM

#

The items removed from the tournament are intended, they were only temporary for the holiday run, returned due to issues with the December tournament and were removed again. (survey bps, reputation, depot tokens)

strange niche Feb 18, 2026, 10:17 PM

#

The team is aware of issues with the open armadas not scoring correctly (only host scoring, negative points, et cetera) and is currently investigating.

strange niche Feb 20, 2026, 5:26 PM

#

Scotty's Research: Moral Telemetry SMS is currently not scoring on morale and has been raised.

Work around is to kill assimilated coryn class hostiles (explorers) (q continuum) starting in Faria onward.
You can also use zeph as an officer.

strange niche Feb 20, 2026, 7:07 PM

#

The text has been fixed, and the correct scoring mechanic has been added to the event. Clear your localization.

strange niche Feb 21, 2026, 12:16 AM

#

The issue with the arena screen locking up when entering and leaving arenas has been raised.

strange niche Feb 22, 2026, 4:00 AM

#

The second mission for the arc mission sms is not delayed ,it is a planet mission in the following system.

magic lake Feb 23, 2026, 6:31 PM

#

The team is aware of issues with the rare ticketed events not scoring correctly and is currently investigating.

Update: issue has been resolved.

strange niche Feb 24, 2026, 12:09 PM

#

~~The missing v'ger gorn hostiles for the daily challenges has been raised. ~~
~~(This will prevent you from completing the iso damage challenge) ~~

V'ger gorn hostiles should be spawning correctly now.

~~Login issues are also being looked into.~~ should be resolved.

APAC scoring issues were also raised and should be normalizing now.

strange niche Feb 24, 2026, 6:10 PM

#

Warning commanders, Q is up to his old tricks. The new species 8472 hostiles have been spotted in his trials. . The proper authorities have been contacted in order to chase them off. (the issue has been raised)

strange niche Feb 24, 2026, 9:07 PM

#

Outposts having issues with hostiles being skipped is currently being looked into.

magic lake Feb 25, 2026, 11:59 AM

#

The team is aware of ongoing game lag and login issues affecting players.

strange niche Feb 25, 2026, 4:52 PM

#

No events were intended to run with this store exchange this time, it was meant to let players spend any currency they had left before the arc ended.

strange niche Feb 26, 2026, 4:15 AM

#

The team is currently investigating issues with scanning stations, and players getting stuck in combat after attacking a station. (causing it to give the spinning graphic for anywhere from 5-20 seconds)

strange niche Feb 26, 2026, 12:53 PM

#

IOS update is still pending.

strange niche Feb 26, 2026, 4:16 PM

#

The missing crossover button is being looked into.

strange niche Feb 28, 2026, 12:49 AM

#

The issues with arena disconnects, locking up when entering and leaving matches, and overall lag has been raised and is currently being investigated.

strange niche Feb 28, 2026, 4:21 PM

#

This missing incursion event store for EU servers has been raised.

strange niche Mar 1, 2026, 4:10 PM

#

~~The missing APAC crossover button is being looked into~~

Should be working now

strange niche Mar 2, 2026, 6:04 PM

#

The issue with the GS-31 beam causing error 5 and then "check your internet connection" errors has been raised. (the delay is also under investigation)

strange niche Mar 3, 2026, 2:12 PM

#

The v'ger respawn issue(not respawning) has been raised and is currently being looked into.

#

The syndicate pull is being investigated.

#

The faction store UI is being looked into.

strange niche Mar 3, 2026, 5:59 PM

#

The marker for Falback Mission Part 5 is currently out of bounds and being investigated.

A work around is to relocate to a new system, some players have reported that this fixes it, others will have to wait for a fix.

languid steppe Mar 3, 2026, 8:30 PM

#

Promo code is working for Ops 55+
The team is working on getting the promo code for ops 52-54 out to players.

#

Update: Ops 52-54 should now be able to redeem their promo code.

languid steppe Mar 3, 2026, 9:10 PM

#

The team is looking into the issue where faction stores are appearing more condensed after the arc launch.

strange niche Mar 4, 2026, 9:27 AM

#

Augment's exodus mission is located under the outlaw section in the holodeck, titled Exodus, for those that are trying to complete the sms. (lower ops)

magic lake Mar 4, 2026, 4:53 PM

#

@here As part of the change on Conqueror Borg Solo armada, we also made an adjustment on G5 Conqueror Borg Solo Armadas: Decreased Isolytic Damage from 1000% -> 50%

languid steppe Mar 4, 2026, 6:45 PM

#

The team is looking into the strength increase in the Level 55 Conqueror Borg Solo Armadas.
Update: This issue has been addressed.

languid steppe Mar 5, 2026, 6:29 PM

#

The team is looking into missing text for Korean and Japanese localization.

strange niche Mar 7, 2026, 5:14 PM

#

~~The retrieving issue with events has been raised.~~ fixed, restart your game

magic lake Mar 10, 2026, 4:44 PM

#

The team is aware of the game getting stuck on loading screen.

strange niche Mar 10, 2026, 7:15 PM

#

The missing extended zoom setting has been raised.
As well as the graphic setting downgrade.

strange niche Mar 16, 2026, 6:34 PM

#

The ghost hostiles are being looked into.

languid steppe Mar 16, 2026, 11:33 PM

#

A chest was unintentionally showing in the gift section that contained an unlock to the Frontier Battle Pass for new players. The chest has now been removed. Frontier Pass: 20 Days of Epic Challenges and Rewards

Star Trek Fleet Command by Scopely

Frontier Pass: 20 Days of Epic Challenges and Rewards | Star Trek F...

Check out the Frontier Pass in Star Trek Fleet Command—20 days of epic challenges, exclusive events, and rewards for commanders level 10-19!

languid steppe Mar 16, 2026, 11:54 PM

#

There was also an issue where multiple versions of the Maverick Faction Fight XALB were unintentionally shown in the Event section. That has also been addressed.

strange niche Mar 17, 2026, 1:11 AM

#

The login issues, disconnects and scoring delays are being looked into.

languid steppe Mar 17, 2026, 1:37 AM

#

The team is looking into Dailies not scoring for some players.

strange niche Mar 17, 2026, 6:59 PM

#

~~Conqueror Borg Directives not scoring in the conqueror's dive heroic sms has been raised.~~

The event should now be scoring properly and a comp will be sent out to those that spent directives but did not score.

languid steppe Mar 18, 2026, 12:54 AM

#

The team is investigating the issue where non-completed Field Trainings are not loading properly for some players.

languid steppe Mar 18, 2026, 8:38 PM

#

The team is looking into the lag and performance issues that players have been reporting.

strange niche Mar 19, 2026, 8:33 PM

#

The empty reward screen for waves is being looked into, you are still receiving the wave rewards, it's just showing up blank.

strange niche Mar 20, 2026, 8:57 PM

#

The camera resetting to your station when entering MU rifts has been raised.

strange niche Mar 23, 2026, 6:42 PM

#

Ferengi store will reopen tomorrow with the launch of the final COTA.

magic lake Mar 24, 2026, 5:32 PM

#

The Treasury is live! This event is intended, but we missed it on the schedule when drafting the blog post.

ruby charm Mar 28, 2026, 9:22 AM

#

The ongoing issue of players crossing over to the other server and stuck in limbo has been escalated to the team.

strange niche Mar 28, 2026, 11:49 AM

#

Those that are stuck in limbo, a fix is being worked on.

And to clear up any confusion, incursions are canceled for everyone.

strange niche Mar 28, 2026, 12:37 PM

#

For those stuck in limbo, the inability to score in COTA/do your dailies has been raised.

#

<@&1245726040848994314> shields have been extended to 12 hours

strange niche Mar 28, 2026, 3:12 PM

#

Shield extensions for the affected players have been raised.

Login issues and stuck in transfer errors are still being worked on.

Inquiries about missed events/dailies/et cetera have also been raised.

We do not have any new information at this time, but will continue to share what we can, when we can.

strange niche Mar 28, 2026, 4:07 PM

#

A fix for login/stuck in transfer errors is rolling out server by server, you should be able to get back on shortly.

languid steppe Mar 28, 2026, 6:47 PM

#

The team is investigating reports from S139 where players are still unable to login.

strange niche Mar 30, 2026, 1:27 PM

#

The missing continuum refinery for some players is being investigated.

The blank frozen screen from claiming officers is being investigated.
(note that you are receiving the officer shards from the claim, it's just not shown)

~~The mantis IA claim is also being investigated. ~~ fixed with the arc update.

Field training freezing is also being investigated.

(these issues were raised much earlier, but letting you guys know that they are looking into it)

strange niche Mar 31, 2026, 4:48 PM

#

~~The missing choice rewards is being investigated.~~ Should be up now.

Players unable to claim mission key in the webstore is being investigated.

strange niche Mar 31, 2026, 5:49 PM

#

@here The webstore is having issues at the moment, it may say the promo code isn't eligible, but check back in game and see if you have a pop up to claim the rewards, if not, wait until it's fixed.

strange niche Mar 31, 2026, 6:24 PM

#

~~Prologue mission is currently awol and being investigated.~~ mission should be available as a gift claim

languid steppe Mar 31, 2026, 7:16 PM

#

The team is investigating issues with the webstore that that players are reporting.

languid steppe Mar 31, 2026, 8:30 PM

#

**Mid-Ops Event Update: **The Treaty Ready SMS that was listed on the original Mid-Ops in game news will be running Tomorrow, April 1st instead of the original stated date of April 2nd.

The in game news will be updated shortly to reflect the correct date.

strange niche Mar 31, 2026, 9:57 PM

#

The issue with the sphere's warp range research has been raised.

strange niche Mar 31, 2026, 11:21 PM

#

~~The issue with the promo codes still not working has been raised.~~

strange niche Apr 1, 2026, 12:42 AM

#

To players who are having issues claiming the promo code: Hammy collected player ids and the team confirmed those that they checked did get the promo gift. Due to the lag issues earlier, it's most likely the items were received but it didn't not play the animation in game. You can double check with support if need be.

magic lake Apr 1, 2026, 4:33 PM

#

The team is looking into the lag, scoring delay and performance issues.

strange niche Apr 2, 2026, 12:45 AM

#

The empty wave reward screen has been raised.
Note: You are receiving the rewards, despite the screen being blank.

strange niche Apr 2, 2026, 2:00 AM

#

There was an issue with scoring for the M. Treaty Ready SMS today, a comp will be sent to players tomorrow and the issue fixed for the next run.

strange niche Apr 2, 2026, 7:40 AM

#

APAC (187, 199, 201) chat issues are being investigated. If your server is also experiencing these issues, please let the team know.

strange niche Apr 5, 2026, 7:55 PM

#

12 hour gold shields will be applied once the maintenance is concluded.

@here

strange niche Apr 6, 2026, 4:44 PM

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~~Ferengi store buckets are being worked on.~~ Ferengi store is fixed.

strange niche Apr 7, 2026, 2:58 PM

#

The issue with entering MU rifts (camera not following ship and being unable to enter rift) has been raised.

The issue with claiming officer recruit boxes has been raised. (screen freezing)

Alliance contribution resets to 1 after clicking it once has been raised.

APAC chat issues are still being looked into.

strange niche Apr 7, 2026, 10:19 PM

#

Outposts finishing early has been raised. (around 67 hostiles when they appear to stop) if your outposts ended early, contact support to have your directives refunded.

strange niche Apr 8, 2026, 4:29 PM

#

The lag and webstore issues are being looked into.

strange niche Apr 9, 2026, 2:16 AM

#

Those reporting their titans missing, it's still there, the graphics downgrade that affected some mobile users defaults the titan to a voyager graphic and icon, so check your hangar for a lower power voyager. The downgrade is being looked into, the visual issue with the titan is also being looked into.

strange niche Apr 9, 2026, 4:24 PM

#

~~The missing FKR favor event ticket has been raised.~~ event should be fixed now.

The lag has also been raised.

strange niche Apr 10, 2026, 4:27 PM

#

~~Missing gift section has been raised.~~ gift section has returned

~~Missing gift section on webstore has also been raised.~~ gift section has returned

strange niche Apr 10, 2026, 6:15 PM

#

The issues with bp events, meta events not scoring properly have been raised.
(syndicate pass, ferengi pass, service commendation, egg hunt)

~~The missing premium officer exchange under the officer tab has been raised.~~
premium recruits are back

~~The missing faction recruit officer exchange under the officer tab has been raised.~~
faction recruits are back

~~The missing slider for premium and faction recruits is being looked into~~
Sliders are back

strange niche Apr 10, 2026, 7:40 PM

#

The artifact choice bundle on the webstore is being investigated. (unable to pick the artifacts)

strange niche Apr 13, 2026, 2:31 AM

#

The issue with chest pulls/faction pulls/refinery not giving anything and erroring out has been raised.

edit: things should be popping up that you tried to claim earlier.

strange niche Apr 13, 2026, 5:40 AM

#

The chest pulls are acting up again and have been raised.
Dailies not scoring have also been raised.

#

Redis maintenance is currently taking place. Which is interfering with faction store claims, chest claims, refinery claims and event/daily scoring. It is also causing login errors. The issues have been raised but please be patient. @here

edit: a comp chest has been issued for the redis interruptions. If you are missing points with your v'ger challenge track, syndicate pass, ferengi pass, meta events, or had issues with the officer slb/sms, and vengeance rlb/sms scoring, please contact support #👽-how-to-contact-support

magic lake Apr 14, 2026, 9:59 AM

#

@here Tuesday known issues

• Certain officer-based conditions are not triggering correctly on some Borg and V'Ger hostiles. As a result, these hostiles may be easier to defeat than intended and could affect daily loops, event scoring, and the current leaderboard. The team is working to restore things to normal.

• You may see a "Redeploy Required" popup when activating Galaxy Exocomps. Please note that docking ships is not required, and buffs will apply correctly regardless of ship state. We're working on addressing the confusing error message in a future update.

• ~~We are aware of the ship power, cloaking cost, max cargo and protected cargo discrepancies and are currently investigating.~~ *Update: We've just run a script aimed to fix this. Please do quick clear loc/restart your game and dock and deploy ships. *

• Faction Favors buff values are not updated when the favor level is increased.

strange niche Apr 14, 2026, 6:46 PM

#

Artifact buff values are not updating when upgraded. -Being looked into.
Officer abilities/ship abilities not proccing when fighting hostiles and armadas. -Being looked into

This includes conqueror armdas failing/triggering the armada ability with 3 ship types present, the relativity ship ability not triggering on krenim formation armadas and solos. Revenant not working on polys and solos. Officer abilities not triggering on regular armadas/solos, and hostiles.

languid steppe Apr 14, 2026, 8:14 PM

#

An Active Ability buff expiring on a deployed ship may disable officer abilities from activating in the battle that follows the expiration time.

Players should recall and redeploy fleets if a buff expired to prevent being destroyed until we deploy a fix tomorrow.

strange niche Apr 15, 2026, 11:51 AM

#

A hotfix is currently being deployed for the above issues, so there may be some performance drops.

magic lake Apr 15, 2026, 12:02 PM

#

@here We have rolled out a hotfix that addresses three issues that were introduced with the Buff Update released earlier today:

• Officers' Ship Repair Speed buffs were not increasing repair speed.
• Some Faction Favors/Artifacts buff values were not updating when the Artifact/Favor level increased.
• Some buffs tied to specific officers were not activating correctly due to an issue in the new buff system, which may have impacted certain gameplay effects, such as hostile difficulty.
• Active Ability buffs expiring while a ship is deployed may prevent officer abilities from triggering in subsequent battles, potentially leading to unexpected combat outcomes, including player losses.

• Also, we have rolled out general improvements to reduce the occurrence of Outpost battle interruptions in some cases.

These fixes were applied automatically, and no downtime or client update is required.

strange niche Apr 15, 2026, 4:20 PM

#

~~The missing ferengi exchange sms will be up shortly.~~ should be up now, restart if you don't see it.

magic lake Apr 16, 2026, 10:06 AM

#

We're aware of the stuck ships/warping issue and the team is currently investigating the root cause of it.

Please fill out a support ticket in the mean time.

strange niche Apr 17, 2026, 1:49 PM

#

The team is still investigating the stuck ships and warping issue.

Please continue to fill out a support tickets if your ship is stuck. Make sure to include what ship and dock is affected and the system you are stuck in. #👽-how-to-contact-support

edit: Ships should be unstuck and no longer causing issues, but if you do run into it again, let support know.

strange niche Apr 17, 2026, 7:36 PM

#

There is an issue with new accounts building ships, (you'll have the hangar space but will spit out an error that you don't have any) the team is currently looking into it. If you are affected, please contact support.

edit: this should be fixed now.

strange niche Apr 18, 2026, 12:37 AM

#

Arena matchmaking errors are being investigated.

edit: matchmaking should be stabilizing now.

strange niche Apr 18, 2026, 11:17 AM

#

The missing points for the ferengi bp overflow have been raised, due to the event ending soon, a support ticket will be needed.

The ferengi store has been extended, players will need to contact support about any lost points for the overflow.

strange niche Apr 18, 2026, 3:29 PM

#

Retrieving event was raised and is fixed with a localization clear.

strange niche Apr 18, 2026, 11:15 PM

#

The current issues have been raised and are being looked into

wok joachim no longer working in armadas/outposts.
apex barrier not working in outposts or armadas.
chang no longer working in outposts.
cadet uhura and next gen laforge no longer working in outposts.

strange niche Apr 19, 2026, 4:03 PM

#

~~Retrieving bp events have been raised.~~

Clearing localization will get the events to show properly.

Syndicate bp sms wasn't intended, a localization clear will remove that as well.

strange niche Apr 20, 2026, 4:35 PM

#

~~The missing crucible of war exchanges are being looked into.~~ should be up now

strange niche Apr 20, 2026, 5:45 PM

#

~~Crucible of war AMS timer is being looked into.~~ fixed, will show the proper time now.

strange niche Apr 21, 2026, 12:43 AM

#

The point chest should have rolled out for all the admirals, if your admiral didn't receive it and has restarted their game/client, please be patient while the team looks into it.

strange niche Apr 21, 2026, 10:39 AM

#

The lag with faction pulls/refineries./chest claims has been raised.
Missing refinery tabs have been raised. these should be fine

strange niche Apr 21, 2026, 8:33 PM

#

A second run of the cow point chest is going out, if you're an admiral and still have concerns about receiving the points, contact support.

strange niche Apr 23, 2026, 8:09 PM

#

The Multiphasic Master SMS was temporarily paused earlier today due to incorrect milestone values.

The event has been since updated with corrected milestones, and players will be credited based on what they would have scored during the pause window.

strange niche Apr 23, 2026, 8:56 PM

#

In regards to the officer issues.

WOK Joachim no longer works in Armadas or Outposts
Apex Barrier is not working in Outposts or Armadas
Chang is no longer working in Outposts
Cadet Uhura and Next Gen La Forge are no longer working in Outposts

The team believes they may have identified a permanent fix, but it still needs to be thoroughly tested to ensure it is stable and ready to be deployed as soon as possible. At this time, we do not have an ETA, but everyone is hoping it can be resolved quickly.

Thank you for your patience and understanding.

strange niche Apr 23, 2026, 10:58 PM

#

There was a scoring issue with the Outpost Hold (Heroic) sms that was not scoring on first wave hostiles, this has been fixed and should work properly now, if you are missing points, please contact support #👽-how-to-contact-support

strange niche Apr 25, 2026, 8:24 AM

#

G6 klingon solo and group armadas and pvp kills not scoring correctly for the EU incursions has been raised.
Being unable to hit players after they complete an armada has been raised.
Failed transfers are also being looked into.

dusty lichen Apr 25, 2026, 12:30 PM

#

EU Servers on Bye have received their gifts now

strange niche Apr 25, 2026, 2:32 PM

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Scoring for incursions is correct on the back end (armadas and pvp are counting) however the client is not updating the UI properly in real time, this is being looked into.

dusty lichen Apr 25, 2026, 3:33 PM

#

Incursions: Please recall your ships from the veil before crossing over as a preemptive measure, to prevent entering an inconsistent state while engineering works on resolving the underlying issue.

strange niche Apr 28, 2026, 3:50 AM

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Maverick tasks resetting early has been raised.

magic lake Apr 28, 2026, 10:50 AM

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We're aware of an issue where Shipyard level requirements for scrapping certain ships are not working as intended.

#

The Daily Login Calendar will start tracking on your next login after tomorrow’s daily goal reset.

magic lake Apr 28, 2026, 12:37 PM

#

The Daily Login Calendar originally had incorrect amounts of Officer Depot Tokens rewarded at certain milestones. This has now been corrected to the intended values.

magic lake Apr 28, 2026, 1:25 PM

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We're aware of Battle log issue and the team is currently investigating the root cause of it.

strange niche Apr 28, 2026, 1:59 PM

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The team is aware that voyager officers are no longer working on hostiles and armadas and currently investigating.

strange niche Apr 28, 2026, 3:14 PM

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Discrepancies with other officer abilities, FC abilities, FT/CT abilities are also being looked into. (mining appears to be affected as well)

strange niche Apr 28, 2026, 4:33 PM

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Empty event store exchange boxes has been raised.

#

There was an issue with the Battle Pass rewards for G6+ players. As a result, we are pausing Battle Pass events, Unlock Pack and Points Pack while we investigate. It will be back shortly.

languid steppe Apr 28, 2026, 6:45 PM

#

Team is investigating the Promo Code for Ops 20-60 not working.

strange niche Apr 28, 2026, 9:32 PM

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The donation boxes in the event store are meant to be empty as they score for the event series. Sliders were added at player request.

strange niche Apr 28, 2026, 11:07 PM

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In regards to the battle log issues, a restart will clear the erroneous hull damage shots you are seeing. An example of the visual bug is below. The issues with officers not performing correctly is still being looked into.

strange niche Apr 29, 2026, 1:09 AM

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Being unable to claim the day 1 rewards from the daily login boldly go event has been raised.

~~The retrieving issue has also been raised.~~ should show up properly now.

strange niche Apr 29, 2026, 6:45 AM

#

A comp chest will be issued for the missing point for the daily login. So you will be unable to claim the first reward until that chest has been sent out.

edit: the comp chest has now been sent out.

The chest contains 1 section 31 georgiou shard, and was needed to attach the points to.

strange niche Apr 29, 2026, 2:38 PM

#

Event rewards not paying out is being looked into.

strange niche Apr 29, 2026, 4:27 PM

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CS: V'ger Vengeance SMS not scoring double with the excelsior is being looked into.

magic lake Apr 29, 2026, 5:04 PM

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The team is still investigating the event rewards not paying out. If you are affected, please contact support and they will be able to assist. #👽-how-to-contact-support

strange niche Apr 29, 2026, 10:45 PM

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Those who still have event rewards that are missing, not coming through, claim the daily login reward (the one at the top of boldly go) The rest of the event rewards should pop up.

strange niche Apr 29, 2026, 11:52 PM

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The broken rare xindi armadas that are occurring on numerous servers are being looked into.

strange niche Apr 30, 2026, 12:45 AM

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You can ignore the alliance tournament notification that went out, it is not scheduled yet.

strange niche Apr 30, 2026, 2:43 AM

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The issues with officers and ship abilities not firing properly causing problems with hostiles and armadas is still being looked into.

strange niche Apr 30, 2026, 4:59 PM

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Trait xp scoring issue for Recruitment Drive SLB has been raised.

#

Battlepass resetting has been raised.

languid steppe Apr 30, 2026, 9:10 PM

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While the battle pass is back for most players the team is looking into why some players aren't seeing it back.

magic lake May 1, 2026, 11:45 AM

#

magic lake The team is still investigating the event rewards not paying out. If you are aff...

@here A hotfix has been deployed to address the missing event rewards. Please update your game.

strange niche May 1, 2026, 3:21 PM

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~~The inability to claim the battlepass milestones has been raised.~~ You should be able to claim the battlepass rewards now, the points will be addressed soon.

strange niche May 1, 2026, 6:55 PM

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In regards to the battlepass, there was an issue where about 150 players weren't seeing their bp. So we're fixing those then rolling out the missing points to everyone. @here

strange niche May 2, 2026, 10:03 AM

#

The 70k point chest was sent out earlier today but there have been some issues with players not receiving it.

Support is asking players to complete the current battlepass sms, and claim a milestone reward to get the chest to show up.

If that doesn't work, wait until event reset later today and complete the sms and claim the rewards. If after reset today and completing the sms, you still haven't received the points chest, please contact support.

Also make sure to double check that your game is up to date.

The current count is as follows.
Day 1, 30k. Day 2, 30k. Day 3, 10k. Day 4, 30k. Before all the issues.

Which means you should be at 100k, 70k from chest, 30k from the day 4 sms. If you are not at 100k, read above.

arctic jungle May 2, 2026, 4:55 PM

#

The Paragon Recruit SLB was found to be missing for G5 players. The team is aware and the event will be up shortly.

strange niche May 2, 2026, 5:09 PM

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The ferengi pass was up early and has been removed. It will be back on the 5th.

strange niche May 2, 2026, 5:48 PM

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Now that today's events have rolled out, if you are still missing the 70k points for the battlepass, do today's BP Event -> Restart/Clear Cache/Local -> The BP points chest should appear.

strange niche May 3, 2026, 4:17 PM

#

~~The missing ticket events have been raised.~~

Ticket events are now available, if you do not see them still, restart your client.

strange niche May 4, 2026, 3:48 PM

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Ignore the notification about alliance tournaments beginning, they are still postponed.

strange niche May 4, 2026, 7:59 PM

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The CS: Aggregation Attack - SMS has been updated, for 100 points per hostile, now only 30 are needed instead of 300. Clear local if you still see the old scoring.

strange niche May 4, 2026, 9:17 PM

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~~The second elite comp give an error when claiming unless you have purchased the elite wave battlepass(not the arc battlepass). This is intended.~~

The second comp is no longer under gifts, but now in the event store. It will be unclaimable until you purchase the wave pass, there is no pip pop up.

strange niche May 5, 2026, 11:38 AM

#

~~The team is currently investigating the lag.~~ things should have normalized.

strange niche May 5, 2026, 4:11 PM

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~~The missing ferengi battlepass has been raised.~~ should be up now

strange niche May 6, 2026, 12:35 AM

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The empty slots in the alliance tournament task list are currently being investigated.

languid steppe May 6, 2026, 5:33 PM

#

The team is continuing to investigate a scoring issue reported by players that has affected certain tasks in Alliance Tournaments, as well as other events like the Interstellar Dominance Event Series earlier today.

While scoring has resumed as intended, we will post an update on this issue tomorrow for players who are still missing points.

magic lake May 7, 2026, 11:56 AM

#

@here Update on Scoring Issues

We’re continuing to monitor reports related to the recent scoring issue affecting Alliance Tournaments and other events.

If you are still missing points, please submit a support ticket so the team can review your case and assist with the appropriate adjustments. Be sure to include relevant details like the event affected.

strange niche May 7, 2026, 6:06 PM

#

Events not paying out, not scoring and alliance tasks not scoring has been raised.

strange niche May 8, 2026, 12:07 AM

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Alliance tournament tasks should be scoring properly now, the team is still investigating the issues with events scoring less than they should (trait xp for example) If you were affected by the points issue, please contact support.

strange niche May 8, 2026, 12:35 AM

#

The issue with officers stats not working correctly in priority one away team assignments and regular away team assignments has been raised.

magic lake May 8, 2026, 10:57 AM

#

Update on Scoring Issues

We've released a hotfix addressing the scoring issues reports. We are continuing to monitor closely, especially during peak times, to ensure everything is working as intended.

strange niche May 8, 2026, 7:28 PM

#

The missing bonus battlepass for some players is being looked into.

strange niche May 8, 2026, 11:06 PM

#

The issues with events/tasks not scoring are being watched, if you are still having issues, contact support

The issue with the missing bonus pass for players is being worked on. Players still missing the bonus pass should see it at some point today, or over the weekend, Monday at the latest. You can open a ticket with support as well.

The bonus pass appears under the season pass tab.

And just to double check, make sure your game is up to date and you have retrieved the bonus bp chest from under your gifts tab.

strange niche May 10, 2026, 4:40 PM

#

~~The missing wave bp sms has been raised.~~

Event is live, clear cache/restart to see it.

strange niche May 11, 2026, 4:22 AM

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~~Refinery, chest claims, daily reward claims/scoring, other reward claims not going through have been raised.~~

strange niche May 11, 2026, 4:45 AM

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~~Claims appear to be trickling in, with delays on additional pulls. ~~Should be stabilized now.

magic lake May 11, 2026, 5:38 PM

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Finishing SAC: Academy Drones (Heroic) - SMS should score now to the Meta event. ~~We are working on a scoring comp for affected players before the fix.~~ scoring comp sent

strange niche May 12, 2026, 11:26 AM

#

The lag is being looked into.

strange niche May 12, 2026, 4:11 PM

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An update to the Academy Field Pass claim in the Refinery is being made. It says Max 6 but it currently doesn't have a max limit. So that will be changed to an actual limit of 6 as it says.

strange niche May 15, 2026, 4:05 PM

#

~~Missing daily event ticket claim has been raised.~~

Ticket claim is available now.

strange niche May 16, 2026, 4:08 PM

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~~Missing wave sms has been raised.~~ wave sms is available now.

strange niche May 16, 2026, 7:31 PM

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Reports of players short on the ferengi overflow have been raised, but you'll need to open a support ticket. #👽-how-to-contact-support

magic lake May 19, 2026, 8:49 AM

#

~~We are currently looking into the scoring issue and the missing events/dailies.~~ Should be stablized now. If you are still missing points, please submit a support ticket so the team can review your case and assist with the appropriate adjustments. #👽-how-to-contact-support

strange niche May 20, 2026, 4:51 AM

#

The scoring issue with daily goals/events where hostiles count for a little bit and then stop counting was raised earlier in the day, and is currently being investigated for the cause. When more information is available it will be shared.

In some cases, scores only appear after restarting the game, while in others, the points are eventually credited but with a significant delay.

strange niche May 20, 2026, 8:57 AM

#

~~The lag causing daily goals and events not to load is being investigated.~~ Events and goals should be loading properly.

strange niche May 20, 2026, 1:33 PM

#

The team is still looking into the scoring issues.

strange niche May 20, 2026, 2:27 PM

#

A fix was just deployed. Scoring should be working now.

Clarification, current scoring will work, any previous scoring was not restored. A comp chest is being put together.

strange niche May 23, 2026, 8:20 AM

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~~Missing crossover gift and event store for EU incursion has been raised.~~ gift has gone out and event store should be available now.

strange niche May 23, 2026, 6:59 PM

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The issue with Crossover consuming tokens without actually triggering a crossover has already been raised with the team and is currently under investigation.

strange niche May 24, 2026, 5:19 AM

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The broken faction store, event store, refinery, daily chests, store purchases, et cetera claims have been raised.

strange niche May 24, 2026, 6:23 AM

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The team is currently investigating the claim issues, until that is properly addressed, it's best to not make any claims. @here

strange niche May 24, 2026, 11:22 AM

#

Previous claims should have come in and current claims should be working, if you're sitll experiencing issues, let a member of the team know.

The issue with the missing boldly go daily login during this period is still being looked into.

If you were affected by the crossover issue where it consumed your currency and didn't let you go to the other server, contact support about having the currency refunded.

strange niche May 25, 2026, 12:03 PM

#

The issues with the webstore are being investigated. (this includes claiming the mission key)

strange niche May 25, 2026, 1:27 PM

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The missing tranquility bp sms has been turned on, if you cannot complete it before the reset, reach out to support.

strange niche May 25, 2026, 4:26 PM

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~~The double faction hunt sms and missing sms has been raised. As well as the scoring issue.~~

strange niche May 25, 2026, 5:00 PM

#

Romulan: hunt the fed is up now. Scoring is working.

strange niche May 26, 2026, 1:29 AM

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~~The broken claims have been raised.~~issue was short lived and things should be collecting properly.

languid steppe May 26, 2026, 6:54 PM

#

The initial event/rewards grid did not accurately reflect the changes on the Voyage Across the Void blog.

This has been updated to reflect intended rewards.

languid steppe May 26, 2026, 11:42 PM

#

We have another update to the Voyage Across the Void blog:

Premium Mirror Dust has been added to the Ops 40-50 Meta Rewards.

strange niche May 28, 2026, 10:08 AM

#

The issue with clicking on FC skills has been raised.

Work around: Come back to the previous screen and then reopen the skill tree again, the last selected skill will show up

strange niche May 28, 2026, 11:11 AM

#

Issues that have also been raised:

The assign ship button is not fitting properly in the ship management screen on mobile
Kir'shara skipping hostiles
With the faction recruit bulk claim the pull is 3, but only lets you set 1 for bulk pulls.

strange niche May 28, 2026, 4:14 PM

#

Missing battlepass is being worked on

strange niche May 28, 2026, 4:29 PM

#

~~The missing rare gas in the battlepass rewards is being worked on.~~ rare gas should now be available in the battlepass.

strange niche May 28, 2026, 4:48 PM

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Athena T4 Lock - Athena Sophomore Enrollment in the refinery is giving purchase failed to go through errors for players has been raised.

strange niche May 28, 2026, 5:36 PM

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For those that built the ship before the mission went live, undock the ship then assign to a new dock, should point you to the next spot in the mission.

languid steppe May 28, 2026, 5:40 PM

#

The team is aware that G7 Mats are missing from Athena Tier Up Special Packs for Ops 71 and 72 players.

We have temporarily taken the packs down to add the missing Materials and will be sending out a comp to players who purchased the pack before the update.

#

The team is looking into the issue with the Mid-Ops Simulation Promo codes not working.

#

We wanted to let you know about some updates to the Starfleet Academy Part 2 Blog:

**Improvements: **

Daily Goals:

Daily Goals GO Button improvements implemented for players Ops 1-19. that will take the player to the correct System of the game instead of falling back and directing to the players current system.

Enterprise NX-01 Section

We have updated the NX-01 Section to state the NX-01 can be maxed out relatively early in G5.
It previously stated that it could be maxed relatively early in G6.

strange niche May 28, 2026, 6:14 PM

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The issue with the mission key on the webstore has been raised. As well as the issue with packs not loading properly.

#

The issue with being unable to complete the arc mission without unlocking the ship has been raised.

magic lake May 29, 2026, 9:26 AM

#

The issues related to Webstore where some players unable to claim gifts, redeem Mid Ops promo codes, or complete purchases are still being looked into.

magic lake May 29, 2026, 9:45 AM

#

A hotfix has been deployed to address the fleet commander - unable to click on any FC skills and the client gets stuck after the player taps on a locked FC Active Ability.

Please update your game. iOS still waiting for review

strange niche May 29, 2026, 10:56 AM

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The NX-01 Independent Archive can break the unlock triggers if bulk upgrade is used for the building. Please be aware that manual upgrade is recommended.