🆘│community-support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[outer kayak]

How do i inite the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lyric nest]

Could someone possibly setup my ticket tool bot to be designed like this?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[lyric nest]

So, since I dont have premium, I cant use it?

[covert swallow]

Correct

[lyric nest]

alr

[scenic plinth]

You can do it without premium, although those messages have not been updated to show our primary bot, so it will still show a premium subscription.

[outer kayak]

Do you need to have both bots in for it to work?

It says bot is not in the server becasue only premium bot is..

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[pure snow]

Hi so i have an issue with the tickets saying that the user doesnt have permission to open a ticket?

[gilded verge]

Hey, please make sure the role of the user who wants to open a ticket is not on the Blacklist Roles (Server Configs) or on the Disabled Roles (Panel Settings->Expand Button Options->Create Ticket Settings)

[quiet mango]

Hey so i'm trying to setup the ticket bot but it keeps saying in not in a server with it or that its offline

[covert swallow]

Try to relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quiet mango]

i tried to 7 different times

[jade topaz]

One message removed from a suspended account.

[covert swallow]

Sorry I'm not sure what Cloudrp is

Could you elaborate please?

[jade topaz]

One message removed from a suspended account.

[jade topaz]

One message removed from a suspended account.

[covert swallow]

Oh, you mean embed customization

[jade topaz]

One message removed from a suspended account.

[covert swallow]

Yes you do

[jade topaz]

One message removed from a suspended account.

[covert swallow]

Premium or the embed customization?

[jade topaz]

One message removed from a suspended account.

why does premium keeps dropping

it shows online here but offline on my servers

[covert swallow]

In the panel configs, click on the setting button for the panel you want to edit, theres a dropdown menu called "Panel Options" with a submenu called "Panel Message" with a big blue button labeled "Edit Panel Message", click the big blue button

[covert swallow]

Memory leak most likely, by any chance do you know if youre on shard 2?

[jade topaz]

no idea

[wild spire]

Just came to check here because the premium bot is down in our server as well 😅

[covert swallow]

One of the clusters is having issues, I have alerted the development team

[wild spire]

Thank you 🙏🏻

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem!

[jade topaz]

salam

guys i have created verify system with ticket
now when tickeet is created everyone have access to it all of the members how can i fix this can anyone help me

[fallow ingot]

yeah

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

Check this out ^

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

np

[jade topaz]

can u please send the link

[fallow ingot]

Link for the dashboard?

[jade topaz]

of dashboard since I am on phone

[fallow ingot]

Sure

[jade topaz]

yup

[humble sequoia]

https://tickettool.xyz/manage-servers

[fallow ingot]

^

[jade topaz]

thanks

[fallow ingot]

yup :)

[raven gorge]

Yo after i invite the bot why i cant use ticket

Like make ticket i mean

[fallow ingot]

Are you getting any error or is just not responding?

[raven gorge]

I just want to know how to Make ticket

I dont even know how to make ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

[raven gorge]

bro after i authorized the bot it Said back to tab

Didn't even show dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

Check this out ^

[raven gorge]

bro wdym dashboard

is just said back to tab not even show like this

2x invite the bot to the server

[fallow ingot]

What?

[raven gorge]

bruh

i will show it

[fallow ingot]

Your making no sense

[fallow ingot]

That would be appreciated, thanks.

[raven gorge]

do i need to login too

[fallow ingot]

To the Dashboard yes.

[humble sequoia]

https://tickettool.xyz/manage-servers

[fallow ingot]

^

[raven gorge]

this one?

only show like this

[fallow ingot]

What site are you using?

[raven gorge]

ok is alr working on phone thx yo

ok thx dude

i need to click that link

if want to manage

[fallow ingot]

um ok 👌

[waxen swan]

I get an error in discord when I try to open new tickets:
its says "interaction failed"

the debug gives following response:

[sly cypress]

It’s happening to us as well. The bot just went completely offline.

[waxen swan]

oh ok thanks for this info. the message didnt reach me xD^^

thanks @sly cypress

[iron night]

Gave +1 Rep to @sly cypress

[sly cypress]

@waxen swan has yours went offline as well?

[waxen swan]

yes

[sly cypress]

I’m sure a member of TT support will assist us soon 😅

[waxen swan]

its not visible in the "online" / members list on the right hand side

[fallow ingot]

What shard is your server on? @sly cypress

[sly cypress]

I can’t use debug mode because it’s offline:

[open karma]

Some Times , Your Shared Will Go offline so it will be

[fallow ingot]

It can be viewed via the Dashboard, it’s ok tho. Can I have the server ID?

[sly cypress]

724045741508657244

[fallow ingot]

Thanks 😊

[waxen swan]

Mine is 960891063265017966 @fallow ingot

[fallow ingot]

ty

Seems like this is only occurring for servers on Shard 15. I’ll keep an eye on it and hope it resolves it’s self quickly.

[sly cypress]

Am I able to kick the bot and reinvite a different shard?

[fallow ingot]

Your best bet right now is to use the primary bot.

[sly cypress]

Problem with that is it won’t have the premium features will it?

[fallow ingot]

Nope, premium features work on both bots.

Only difference is premium is faster and more steady.

[sly cypress]

Do I need to change anything on the panel or once it’s invited it’ll be up and running?

[fallow ingot]

Ticket Tool Premium Issues?

We are aware of issues occurring with the premium bot, at the moment this seems to only be occurring with servers on Shard 15.

We apologise for any inconvenience caused & appreciate your patience :)

[fallow ingot]

You will need to re send the panel

[sly cypress]

Okay, thank you.

[fallow ingot]

No problem

[sly cypress]

Since the other bot has come online but has a major major timespan delay; the primary isn’t responding to anything assuming because the other one is online; what should I do in this instance?

[pale pilot]

it should be fixed now

[sly cypress]

Yeah, it’s resolved for now than you guys!

[waxen swan]

Thanks a lot. It works.

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[waxen swan]

thanks @pale pilot

[fallow ingot]

np

[glossy slate]

can i set that a muted role cant open a ticket?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[glossy slate]

thanks 😄

[shrewd palm]

Hey guys, I have set up ticket tool. The problem is when a user clicks open ticket, they cannot see that ticket unless ive added the generic role to additional roles... but then the whole server can see... What am i doing wrong?

[quasi cliff]

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ User Opened Permissions ➞ Enable View Channel and Send Message

[shrewd palm]

Yep, those settings are checked

[quasi cliff]

Is it for every user who tries to create ticket

[shrewd palm]

The unverified role (everyone) has been set to not be allowed but the verified role has been set to read and send

[quasi cliff]

Allowed what?

Wait so you have Verified role allowed to read and send in all tickets?

[shrewd palm]

2 secs ill send pic lol

[quasi cliff]

This should work

[shrewd palm]

that's what i thought lol

[quasi cliff]

Did u check new ticket, old tickets won't be affected by changing perms

[shrewd palm]

yeah 2 secs Ill show what my user account sees when i open the ticket

and my only workaround is if i add the role into the additional roles settings but then everyone in the server can see

[quasi cliff]

Does it actually mention the ticket channel and allows you to click it?

Try adding Read Message History for User Opened Permissions

[shrewd palm]

Yep so the first image shows the ticket created notification, then after clicking that it brings me to the second image where I cant see anything

Okay 2 secs

[quasi cliff]

I kinda feel like it's your client issue to not be able to view new channel then as it mentions channel and u can click it too 🤔 can you ask another user to try creating ticket

[shrewd palm]

Read message history didn't work. I will see what other users get when they interact. Thanks for your help mate, will report back when I can find someone else to test lol

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

You can also check if Ticket Tool added perms for the user in ticket channel. Ticket channel's settings -> User (who created ticket) perms. If you see user's perms as View and Send msg then it's client/app issue

[shrewd palm]

Yep permissions correct

[quasi cliff]

So client issue, try updating discord

[shrewd palm]

You think it could be because I'm using the 'view server as a role function when testing?

[quasi cliff]

yes

[grave kite]

I just boosted how to claim my perks

[shrewd palm]

Okay I need to find one of my users and get them to test then

Thanks rock 👌

[quasi cliff]

$vr

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Jul 12, 2022, 1:57 PM

[shrewd palm]

Ahh

Stupid me

[quasi cliff]

Thank you so much for boosting!

#🎫│make-a-ticket

[iron night]

Gave +1 Rep to @grave kite

[quasi cliff]

It happens 😅

If you require any further information, let me know.

[shrewd palm]

Will do mate thanks @quasi cliff

[jade topaz]

salam

how to enable message history

[gilded verge]

hey, what you mean? 🤔

[jade topaz]

like in verification they cant see the question

[gilded verge]

oh ^-^
Panel Configs->Panel Settings->Expand Permission Options->User Opened Permissions->

[jade topaz]

link

[covert swallow]

Link to what?

[jade topaz]

panel

panel config

[gilded verge]

uhm, but you need go to dashboard first...

[jade topaz]

yup

[gilded verge]

https://tickettool.xyz/manage-servers

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[summer wadi]

hey guys i have a question

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[summer wadi]

hey so i got a new computer my old one broke and when i downloaded the game to my new mac when i log in it says this character has been banned but i was playing fine like a day ago and never got talked to or emailed about anything as there was no reason for the ban is it a glitch only happened after i downloaded the game to this computer was working fine like 2 days ago please help would like to get back into my account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@summer wadi, wrong server

[jade topaz]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[maiden field]

wherer to throw a ticket?

[quasi cliff]

Wdym?

[vale laurel]

Is TT down again?

Nvm. It’s back working

[slender minnow]

#premium-chat message
this may help you for more info

[jade topaz]

How to change prefix

[quasi cliff]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[civic lance]

How can we restart paint on the panel?

Hello, is there an error in the bot, it automatically closes the request by spamming itself ?
https://barancirak.is-pretty.cool/7uaK8un.png

[quasi cliff]

The developer is restarting the bot and it should be fixed soon

[civic lance]

Could you please restart the bot, players are unable to support

And there is an extreme error

[quasi cliff]

It should be online now

[civic lance]

https://barancirak.is-pretty.cool/3Gh4SiJ.png

bug not fixed still same

[quasi cliff]

Did u click the button twice?

[civic lance]

https://barancirak.is-pretty.cool/jHTg1WU.png

[solid stream]

server id?

[civic lance]

There is no problem since, but the support that opens is also trying to turn off the bot automatically

[civic lance]

742695246911111258

[solid stream]

$t shard 742695246911111258 1200

[humble sequoia]

Server 742695246911111258 should be on shard 1074 - checked using 1200 shards

[solid stream]

Looks more like someone spam clicked close

since the mod message and closed message only set once.

[civic lance]

so how can we view it

[civic lance]

How can we see this in detail?

[quasi cliff]

But the close button option can be seen after moderator message 🤔 which wouldn't work unless error

[solid stream]

There's currently nothing logging that.

There's only a few people with access to the tickets

I would assume?

You could also add the variable {user} to the close message

[civic lance]

there is only the authorities, there is someone among the official who did this, we want to see it, but we can't find it

[solid stream]

Unless you changed permissions the owner of the ticket should also be able to do it.

[civic lance]

Can we write the official who closed the support on the site and show it in the message?

[pale pilot]

you can use the {user}variable on the message and it will show whoever executed the command

[civic lance]

Thank you, I found the person who made it ❤️

[iron night]

Gave +1 Rep to @solid stream

[silent sedge]

Bot down again ?

[winter carbon]

seems so 😦

[quasi cliff]

Yes, the developer is fixing!

[delicate sigil]

how do u block a person from making tickets

[jade topaz]

maybe hide the channel from them

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[quasi cliff]

Or do you want to block them for a particular panel?

[winter carbon]

How do I claim the Premium subscriber role if I have it on my discord?

[scenic plinth]

$pc @winter carbon

Well, use that command in #🤖│bot-spam when the bot wakes itself.

[winter carbon]

haha thank you!

[iron night]

Gave +1 Rep to @scenic plinth

[quasi cliff]

$pc 764072400886431746

My bad, I thought this is #🤖│bot-spam

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @winter carbon. You have now been given the <@&535595160189403136> role!

Found 6 servers in total and 1 with premium and permission

[next oxide]

Is ticket tool down for anyone else?

[jade topaz]

Hey you able to check on my server as well?

[solid stream]

what's up with it?

[jade topaz]

991119197541245009

bot is down entirely

Oh

it's back up now entirely, nevermind...

[solid stream]

If you head over to #premium-chat I've been talking about the premium outage

[lost hare]

How can I close all tickets

[keen ivy]

how do I see my previous tickets?
Like past tickets that got closed
are they saved somewher?

[quasi cliff]

There's currently no way to close them all together

[quasi cliff]

You can if you saved transcripts, otherwise you can't

[keen ivy]

I reinstalled windows and saved nothing

[narrow comet]

how do u get the role for the premium bot

[keen ivy]

so tickets are gone?

[quasi cliff]

$pc @narrow comet

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @narrow comet. You have now been given the <@&535595160189403136> role!

Found 35 servers in total and 1 with premium and permission

[quasi cliff]

Transcripts are saved by clicking the Transcript button or $transcript command and not on your pc

[lost hare]

I want to be a time then ticket close auto

[quasi cliff]

Not yet but expected in coming update

[lost hare]

How many tickets can I close at the same time

[quasi cliff]

There's like a 6-9seconds rate limit iirc

[lost hare]

How can I do it

[tribal cedar]

You can only close one at a time

There is no way to mass close tickets

[novel kraken]

$pc

[humble sequoia]

Premium Check

I was unable to detect a premium server for @novel kraken.

Found 3 servers in total and 0 with premium and permission

[novel kraken]

Huh? I have premium

[gilded verge]

Please use commands on #🤖│bot-spam
btw could you show you have premium, please?

[novel kraken]

How?

[gilded verge]

you bought a monthly subscription with money, right?

[novel kraken]

Correct still have it get charged every month

[gilded verge]

Go to Dashboard -> click Active-Manage -> click Manage Subscriptions and show screenshot please :>

[novel kraken]

OK let me switch to the computer then

[gilded verge]

okay

[gilded verge]

Okay, so after selecting the server, you choose Save Subscriptions button, right?

[novel kraken]

I never messed with any of that stuff should I do that the only thing I ever did was buy the subscription for my server

[gilded verge]

wait but the premium bot works on your server, right?

[novel kraken]

Yep still kicking

[gilded verge]

Done 😊

[novel kraken]

So why did it do that?

[gilded verge]

You know what, sometimes it takes a few minutes for the bot to load the settings so I checked your premium status and you already have the role ^-^

[novel kraken]

Love y’all’s ticket tool This has definitely solve a lot of issues whenever our server gets too busy

[terse egret]

Hello! Ive seen this as an option in servers. However I dont know how to make the different buttons to open specific tickets. How does one do that?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Ayo @terse egret 👋, check

[terse egret]

Thank you!

[quick ermine]

can i mention roles in this embed? thanks 🙂

[gilded verge]

Of course you can, but if you put a mention in the embed, then the role will not get ping. If you want an actual reference, add a ping to the Message Text.
Example:

[quick ermine]

thank you, i don't need to ping the role, only display it in the embed

[gilded verge]

aaa, so answer is yes 😄

[quick ermine]

Thanks @gilded verge !

[iron night]

Gave +1 Rep to @gilded verge

[nova bobcat]

Hello. Is it possible to configure the bot so that when the case is closed, the user can view the history.

[gilded verge]

Hey, so you mean transcripts :>
There you go :>

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

After that, you need (in ticket channel) use transcript button or $transcript

[nova bobcat]

no access is needed by the user who created it

[gilded verge]

oh wait... so i misunderstood, sorry
You want Direct Message Transcript but this option is for premium servers 😕

[outer oyster]

Where is the control site?

[gilded verge]

Dashboard? Here: https://tickettool.xyz/manage-servers :>

[frozen pilot]

Hmm

[gilded verge]

need help? 🤔

[terse egret]

hello is there a way to make it for the support role to not have the ability to delete the ticket? like in permissions

[gilded verge]

Heyo, go to Dashboard->Command Configs->command $delete Settings->if checked, uncheck Support team only and add everyone to Disabled Roles.
Then go to Panel Configs->Panel Settings->Expand Button Options->Close Ticket Settings->if checked, uncheck Support team only and add everyone to Disabled Roles

[terse egret]

okay thank you agains!

[iron night]

Gave +1 Rep to @gilded verge

[novel kraken]

How do I make a suggestion the channel is read only?

[gilded verge]

on #🤖│bot-spam run command s!suggest

[novel kraken]

Didn’t work

[olive sigil]

Hello, how do i fix someone making a ticket and everyone is able to see inside that ticket?

Pls pls

[novel kraken]

Your configurations settings do you know how to do that?

[olive sigil]

Im there but can't figure out how

[novel kraken]

I’ll send you a screenshot

[olive sigil]

Thank you

[iron night]

Gave +1 Rep to @novel kraken

[novel kraken]

Under Permission options

[gilded verge]

uhm..
s!suggest your message

[novel kraken]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[olive sigil]

Yep i did that but then noone can read the tickets. What should i do?

[novel kraken]

Hmmmm It might be your permission settings in the server

[gilded verge]

guys, if I can interrupt... i recommend these perms: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[olive sigil]

Is that in panel config?

[novel kraken]

No permission options

[olive sigil]

I dont see that!

[gilded verge]

you need choose Panel Configs there to switch/change perms in panel ^-^

[novel kraken]

My bad my eyes are blind

[gilded verge]

and @jonkurtislee sorry again for interrupt (because you started to help and I cut in)

[novel kraken]

That’s not a problem I appreciate the video I’m gonna be sharing it with a few people I know that always have issues like that

[olive sigil]

This are the people who should be able to see it but its not working 😦

[gilded verge]

oh, so I will add something else for you,
the best perms for bot (beyond the required): https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4 :>

[novel kraken]

Now scroll down to permission options

[olive sigil]

I'm there that's where i just changed that other thing

But after i changed the first permission you said noone can see the support ticket, including the person who opened it

[novel kraken]

Only the person who opened it and the support team should be able to see it

[novel kraken]

Remove the role member

[olive sigil]

From?

[novel kraken]

Where it says member

[olive sigil]

Just removed. I just added it after i tried what u tried it was never there to begin with

[novel kraken]

If you’re still having issues I can go in there and try to help you and fix it for you it’s really not a problem

[olive sigil]

Please do

[novel kraken]

Are you still having issues?

[olive sigil]

Yes it doesnt work

[novel kraken]

I’ll dm you

[dense pecan]

Good evening I have a request at the same time the question I need to help you when I give send or do not know how to describe it writes me this and I do not know how to run that $debug

Every time I give a send we write this

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

+add bot role to channel where you want send panel with permissions: View Channel, Send Messages, Read Message History

[novel kraken]

So that other guy The one with the permission problem I have helped him and fixed his issue it was a lot more than that I went into his server and there were so many permission levels that were lacking so I helped him fix all of that so his issue has been fixed and he is now happy

[forest otter]

guys

how do you like transfer the ticket?

like to one admin to another

???

[rustic gale]

Whoever's claimed it has to unclaim it

Then the next one claims it

[forest otter]

oh

[bleak stream]

Question. I have ticket tool on servers servers. On one my ticket limit on a category is 50 and another it’s 100. Like when I claim and it lives the tickets. How can I move the limit to 100 on all my categories

[shut bolt]

Not possible

[shut bolt]

It's a discord limit

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[shut bolt]

Check the overflow feature

[naive lance]

Can someone explain me this?

@shut bolt

Oh sorry

I am just new here

[shut bolt]

That's the transcript of a ticket you opened

[naive lance]

Oh

Thank you

[shut bolt]

[bleak stream]

Ty

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[jade topaz]

Hi, So i made an appeal server and when i click manage servers it dosent show up, I already tried reloading the tab and i kicked the bot and re-invited it.

[frigid pollen]

Does anyone know why there are two buttons to create the ticket?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

How many panels do you have?

*If you are not sure if you did the multipanel right, you can check my example:
Message link 1: #🆘│community-support message
Message link 2: #🆘│community-support message

[jade topaz]

SOS

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[lucid bluff]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[quasi cliff]

You can test the commands in #🤖│bot-spam !

[mossy shadow]

How do I make it so other roles can see the ticket

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

other roles like moderators? if so, check

[wheat torrent]

Hello

What the premium bot can do ?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[misty ridge]

hello

[past charm]

How can I ping a role once a ticket gets opened?

[slender minnow]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[slender minnow]

@past charm

[past charm]

thanks mate 🤝

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[past charm]

👍

[strange jay]

I don't know much English unfortunately

someone help me in turkısh

?

fuckkk

[frigid pollen]

That was problem, thanks!

Can I translate this message?
Or do we not have access to that part?

[slender minnow]

Unfortunately, I don't think that's possible to be translated.

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[tardy vale]

$mention

Can somebody help me

How can mention a role when somebody open a ticket

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wheat isle]

Is it possible to have a drop down instead of a bunch of buttons to create a ticket?

[gilded verge]

nope

[wheat isle]

Dang

[nimble spruce]

Hallo ich suche ein neten server mein name ist andreas jaehnert bin 37 jahre alld binauf dem sehrver dorch patrick65974 kekomen hate nor kein bann mein tmp id 883328 mein steam id 64:76561198284772908

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[marsh urchin]

does anybody know

how i can make a role with admin perms with ticket tool if i have ticket tool in my server

[tulip lotus]

failed to send: access denied ticet tool doesnt have pemission to view or send into this channel?????

What's going on guys?

[gilded verge]

I am not sure what you are asking because Ticket Tool does not create roles. To create a role, you need to do so in your server settings. Tell me what you mean because I don't know if you want "this" role to have access to tickets or access to the dashboard.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@tulip lotus, check

[marsh urchin]

@gilded verge okay so pretty much my account got banned and people keep raiding it but i wasnnt in this discord before but i have ticket tool in my server with admin perms i needd someone to ccreate a role and add admin perms in it so i can ban the raiders

[gilded verge]

use Report Raid

[marsh urchin]

@gilded verge more people are going to do

i dont have report raid

[tulip lotus]

This did not happen as a result

[gilded verge]

you need Manage Server or Administrator permission to access this button 😳

[gilded verge]

Also, remember to add a bot role to the channel you want to send the panel to

[tulip lotus]

It already exists

[gilded verge]

what perms does the bot's role have on that channel?

[tulip lotus]

Did you give it to Administrator?

[gilded verge]

no, TT does not require admin perms. This is my perms: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

+and on the channel I am sending the panel bot have permissions: View Channel, Send Messages, Read Message History

[tulip lotus]

It's really like that

[gilded verge]

then you know what, try my permissions and add bot role to the channel you want to send the panel to: View Channel, Send Messages, Read Message History

[tulip lotus]

ok

[tulip lotus]

I already tried your method and it didn't work for me Do you support kicking the bot? And invite him again to the server?

[gilded verge]

hm... let's try something else, please run $debug on your server and send link here (link from bot)

but answering your question, you can of course do it if you want (and I say right away that you will not lose any panels or settings you have made so far)

[tulip lotus]

I already lost everything huh

[terse kiln]

hey guys, is the bot down?

[gilded verge]

uhm...when I had to kick the bot from the server and invite it again, all the settings were as before 😳

I have the feeling that I am not able to help you and it would be better for you to contact the Staff, I'm sorry 🥺
Please go to #🎫│make-a-ticket

[tulip lotus]

It doesn't matter because I didn't bother editing

[tulip lotus]

I'm sorry to bother you, bye

[empty flower]

Hi there, is there a way upon opening a ticket to @ a specific role for assistance?

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Hey! Put mention in Message Text :>

[empty flower]

thanks 🙂

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Anyone know if there’s a way to have it ban people who don’t message after opening a ticket😭😂

[vapid gyro]

Hello

I need help with set up

Do I ask here for help?

[hearty parrot]

how to auto rename the ticket?

when the member open the ticket the ticket will be already named

[past charm]

Why can't my friend see the server he wants to manage in the dashboard? He has manage server permissions

[jade topaz]

the ticket logging isn’t working

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hey @vapid gyro, check

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@hearty parrot, check

[hearty parrot]

ty

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 13, 2022, 11:09 PM

[gilded verge]

@past charm, In the case of the Ticket Tool bot, the permission to manage the server will not help it. Your friend's role must be added to the Dashboard Roles, or they must have server admin perms.

[past charm]

thanks a lot

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Please describe what is happening? Is any error popping up or anything else?

[jade topaz]

Nope it used to log all tickets in the sepcific channel without any problems, but suddenly today it doesn’t log anything

[gilded verge]

Free or Premium version?

[jade topaz]

Free

[gilded verge]

I will check some of my servers in a moment, please be patient 🤔 (max 10 mins)

[jade topaz]

Sure thank you

[hearty parrot]

some members in the opened ticket

[gilded verge]

I noticed that the Logging Channel does not work in either the premium version or the free version 😳 I passed the information to the Staff so there was nothing else to do but wait for a response on the channel #📣│bot-news

[vapid gyro]

@shut bolt it didn’t send me a copy of the setup link

Thing

[shut bolt]

Didn't it DM you the transcript?

[vapid gyro]

Yes but it’s just a picture that I can’t do anything with😭

[shut bolt]

https://docs.tickettool.xyz/general/setup

Here you go

[vapid gyro]

Thank you!

[shut bolt]

[vapid gyro]

Oh uh

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[vapid gyro]

There

[shut bolt]

[jade topaz]

Oh ok so it’s a common problem. Thanks for helping

[vapid gyro]

This dashboard is too confusing😭

@shut bolt

0-0

Why u tell me that now

sorry!!!!

I didn’t mean to ping lol

[gilded verge]

try rule 4 on #📂│information 😄
you need some help with dashboard or..?

[vapid gyro]

Yes…..

I do 😭 lots

[gilded verge]

Try to explain what you need help with 😊

[vapid gyro]

I don’t know how to use any of the configuration settings

I have the mind of a three year old

But I’m really 13😭

like I went to your setup website

And then went to the dashboard

And logged in

Then I went to my server and pressed manage

but it’s saying I can’t send a ticket message bc I didn’t give it permission Idk how to do that

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[vapid gyro]

Yea that’s all

like that for me

But when I pressed

Look can I put a picture here?

[gilded verge]

yup

[vapid gyro]

I don’t know how to do any of that

and when I pressed send message to the channel it said it can’t bc it doesn’t have permissions

[gilded verge]

You have to expand, click +

[vapid gyro]

I did

Filled out everything not knowing what to put

[gilded verge]

try this: #🆘│community-support message

[vapid gyro]

I came from there

I pressed dashboard

Oh Maby I didnt read it

hold up gotta read📘📕📙📕📙📗

Okay but like on here

There’s like hundreds of things per expandable title

do I need all of it?

[gilded verge]

It is worth checking yourself everything that will be suitable for your server 😳
btw did you checked setup video? i mean tutorial

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[vapid gyro]

Uh no and no

Lol I have no time to check all of that and fill out every speck of detail lol

[gilded verge]

Do not rush ^-^

[vapid gyro]

AHHH I GOT IT

I FIGURED IT OUT WITH MY FIVE YO BRAIN

🥳🥳 THANK U

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[vapid gyro]

Yay!

[lucid forum]

I don’t know what to do

[gilded verge]

uhm, what you trying?

[abstract coral]

trying to set up the bot and it wont let me select a role as the verified role in the dashboard

wait wrong server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@vapid vessel, check

Hey again @jade topaz, I just wanted to say that this logs is now fixed 😊

[wheat torrent]

؟

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[silent veldt]

is there a way to auto kick someone who has opened a ticket and not responded in 24 hours?

[craggy geyser]

No

[silent veldt]

welp

[silent veldt]

so no role assigning or anything possible?

[quasi cliff]

Not yet

[solid vale]

It says "Ticket Tool doesn't have permission to view or send Into this channel" Give ticket tool permission.

[rustic gale]

Try opening a French support ticket? #🎫│make-a-ticket

[muted marten]

why i didn't see my server ??

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[muted marten]

already done

[rustic gale]

Did you invite the bot to your server?

[muted marten]

yes sure

[rustic gale]

Try entering tickettool.xyz/dashboard/######, put your server's ID in place of ######

[muted marten]

ok ty

Do we see the id of the server?

[rustic gale]

Here's a cheap way. Go to your server, right-click any message, and pick Copy Message Link. Paste the link anywhere. It looks something like this
https://discord.com/channels/ (server ID) /(channel ID)/(message ID)

[muted marten]

When I want to invite the bot to check it doesn't show me any servers

[rustic gale]

Screenshot?

[rustic gale]

Make sure you have the right permissions in the server you're trying to add

[muted marten]

oh no I forgot I changed my password

[rustic gale]

If it's a server that already has the bot, try typing $level in a channel the bot can see

If it's a server that doesn't have the bot, make sure you have at least the Administrator permission

[oblique kayak]

This might seem stupid, but what do I do to start setting up tickets? Or I guess what’s the prefix so I can get help from the bot?

[bold veldt]

I have edited my panel message and saved it in the dashboard, yet the panel message in my Discord is still unchanged

[scenic plinth]

You have to resend the panel for the panel message to update.

[bold veldt]

excuse me, new to the bot. How do I do that? 🙂

[scenic plinth]

You're excused.

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[bold veldt]

got it

working now

thank you 🙂

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[snow iron]

Hey team, I have a bug-report for the Panel Embed Settings when setting the "Color" field of the panel 🙂
I'm unable to type my own colour hexcode into the field due to the color picker overriding the value each time I input my colour code. Specifically looking to have our company colours showing in the panel but can't select it using the colour tool and can't paste the hexcode or type it in 🙂

[craggy geyser]

The dashboard is in the middle of being completely rewritten. This is an issue we are aware of. I seem to recall there is a way to paste it in, I think you might be able to overwrote the hex code in the colour picker itself (if not, it's the main one. There was one that worked last it was discussed)

[rustic gale]

Copy+paste should hopefully work

Select All on the text box, then paste your hex code. It works for me. Hope it works for you

[ebon dew]

How do i make that tickets go to a category?

[rustic gale]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[ebon dew]

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[ebon dew]

Oh my bad

[rare comet]

Hi friends, I've never had TT pop this error before, historically saving to this channel has never been an issue, I even temporarily gave the bot admin perms as a work around with the same error.

[craggy geyser]

That message isn't meant to pop up when thanks is included so you're fine. The code got a bit glitched and we aren't sure why as it looks fine.

[iron night]

Gave +1 Rep to @ebon dew

[ebon dew]

Ok

[quasi cliff]

I feel like BattleEye needs to check this as he did some changes in cache and it's affecting it according to me

Is that for all transcripts?

[rare comet]

Let me check!

[exotic hearth]

Yeah just started for me too. Created a support ticket about it 😅

Happens with every transcript command I try

[hazy dagger]

Hello. Sry to trouble, but anyone know what kind of error is this one when I try transcript to another channel something?

Transcript failed to save to blablabla Cannot read properties of undefined (reading 'id')

[exotic hearth]

Yeah read up a few messages, a few of us are seeing it

[hazy dagger]

aaah, sry hahahaha

[exotic hearth]

Lolol no worries. We all be a bit confused

[rare comet]

So just to throughly check it is working for one of our transcript logging channels, the other two it won't. I tried it on a the original ticket that threw the error, and one I created myself with the same results

[quasi cliff]

Mhm tested it, it's giving issue on Primary Bot

[rare comet]

I can swap bots and try it again on premium really fast?

[quasi cliff]

It's giving error on command and for button it just logs in same channel

It's working fine on Premium Bot

Oh wait no

Only Button on Premium bot is working as of now.. let's wait for the Developer

[rare comet]

Yeah I was about to say, for the channels it's set to automatically save to with the button is fine, command for other channels isn't

[scenic plinth]

Before you all get chaotic

[vapid vessel]

Done thanks

[iron night]

Gave +1 Rep to @gilded verge

[ripe idol]

GM @scenic plinth ! Is there a way you can view a ticket once its deleted?

[scenic plinth]

Only via transcripts, and don't ping support randomly for questions. Wait for someone to respond.

[ripe idol]

Sorry about that! I won't do it in the future.

How can I view transcripts? Are they gone once you delete the ticket?

[scenic plinth]

You need to have saved it to a channel. If you saved it to a channel, it is as simple as finding it clicking the link. If it is not saved, you cannot view it.

[ripe idol]

Thanks!

[bronze hare]

oh lol

[scenic plinth]

Error should be fixed

[bright slate]

how do I increase the number of tickets in a category before it goes to overflow?

[quasi cliff]

Discord has a limit of 50 channels per category

[bright slate]

50 tickets right?

[quasi cliff]

Yes, if you don't have any other non-ticket channel in the same category

[bright slate]

thanks!

[quasi cliff]

If you require any further information, let me know.

[snow iron]

Ahh, awesome to hear we are getting a new dashboard! Looking forward to that! I'm sure everyone asks, but any timeline on when we might start to see that? 🙂

I did try to overwrite it in the colour picker itself but didn't have any luck there either 🙂
I will wait with a colour that's close for now! 🚀

[rustic gale]

Did you try this for selecting the color?

[snow iron]

I had, but let me hard-refresh and give it another go 🙂

[quasi cliff]

I tried hex already but as of now only selecting works

[quasi cliff]

There's no ETA for it but sneak peak

[snow iron]

Yes! It did it now! 🚀 Thanks!!!

The text I copied included the # as well

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Hey guys! How do you add custom emojis in the embed of panel or ticket msg?

I tried a lot but somehow its not working for me

also when I check the button emoji, the same emoji has a different ID than when I copy the ID from Discord (but none work)

[quasi cliff]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[quasi cliff]

!PabloAngry

add it like this ^

[quasi cliff]

You need to goto the last star column for custom emojis for the buttons

[jade topaz]

oh that one worked, thank you so much!!

[jade topaz]

I tried it like this but it turned out I had to put a letter "a" before the first :

[quasi cliff]

"a" for animated emojis

[jade topaz]

oooooh makes sense!

how can I give you +rep? 🙂

[quasi cliff]

just a thank you with ping but it's not really needed

[jade topaz]

Thank @quasi cliff , appreciate your help a lot! ❤️

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[somber belfry]

Hello, a question: can the bot also react to a command that comes from another bot?

[craggy geyser]

Yes. But not by defuakt

On the dashboard under server configs (think it's that page at least) there is an option to put the id of bots that ticket tool responds to

[warm wigeon]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[quasi cliff]

Please use #🤖│bot-spam for testing commands!

[warm wigeon]

anyone know hot to fix this

[gilded verge]

It looks like one of your roles has been placed in the Blacklist Roles (Server Configs) or the Disabled Roles(Panel Configs->Panel Settings->Expand Button Options->Create Ticket Settings).

[ornate garden]

Just installed setup ticket tool yesterday. Panel is located in a "support tickets" channel. In category options I set open tickets to go the the "Open Tickets" category and closed tickets to go to the "Closed Tickets" category. When I open a ticket it goes to the Open Tickets category as desired, but when I close the ticket it stays in the Open Tickets category. What might I be doing wrong?

[ornate garden]

NM, figured it out - permissions.

[somber belfry]

works, thanks

[iron night]

Gave +1 Rep to @craggy geyser

[cyan kite]

How do I make the tickets go under a category?

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[bright slate]

is there a way to auto close/delete tickets?

only see an option for when people leave

[rustic gale]

There's an option to autodelete tickets when they're closed, if that helps

[bright slate]

yeah, that would help. do you know where that is?

[sweet girder]

all time

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[meager charm]

I can't make tickets

@rustic gale can u help?

[gilded verge]

@meager charm, If you can't see your server, check out the last bot message
and rule 4 on #📂│information

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[bleak stream]

@shut bolt hi! You helped me the other day with overflows. Does that work the same for the claimed categories?

[shut bolt]

Hey there, yup

[bitter ledge]

hello, are tags working? i made a tag however when i do $tagname, nothing shows up

[shut bolt]

The tags don't include the prefix, if your tag is named tagname, then the trigger is tagname and not $tagname

[bitter ledge]

ok great ty!

[meager charm]

Ty

[iron night]

Gave +1 Rep to @gilded verge

[bleak stream]

Ok ty!

[shut bolt]

[meager charm]

@shut bolt sorry for @ but what does ticket tool premium do?

[prime bridge]

It's Ƒʉͫcͧкͭιͪηͣ hamood#4143 has been warned!
They were notified via dms.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[shut bolt]

This is a list of the perks you obtain by having a premium subscription

[meager charm]

Ty

[iron night]

Gave +1 Rep to @shut bolt

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[knotty gulch]

bro I need help I'm trying to edit my ticket so it's very buggy

[jade topaz]

help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

My member can't create ticket , few days ago it was fine

😭

[fallow ingot]

Check that ticket tool has permissions in that channel

or just the correct permissions in general

If you run $debug it will show you what permissions are missing.

[jade topaz]

u can help me run $debug

[fallow ingot]

I’m sure you are capable of running a command yourself

We try to avoid going into peoples server unless absolutely necessary

[jade topaz]

The problem is that I don't know how to run….

[fallow ingot]

You just type it into the channel like your doing now

[quasi cliff]

that's actually when user doesnt have perms to create ticket and not bot perms

[fallow ingot]

omg

i thought that said no permissions

[fallow ingot]

Thanks lol

[iron night]

Gave +1 Rep to @quasi cliff

[fallow ingot]

@jade topaz Sorry I didn’t read that properly. Make sure you don’t have any blacklisted roles.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

[jade topaz]

It was working fine before, I thought the ticket was under maintenance

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

Check Create Button if you have any allowed or disabled roles

[quasi cliff]

"Support Team Only"

[fallow ingot]

It’s support team only ^

Sorry my wifi isn’t the best right now making my replies late

[jade topaz]

Was able to create a ticket, thank you very much @quasi cliff @fallow ingot ❤️

[iron night]

Gave +1 Rep to @quasi cliff

[sick trout]

What is the command (typed like > $opentickt) to open a ticket

[quasi cliff]

$new <optional_reason> or $ticket

[sinful trench]

Hey I added the Bot to another server of Mine and my server is not showing on the Dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quasi cliff]

[sinful trench]

Thanks

[hollow tangle]

how to set up ticket tool ?

will someone help me

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quasi cliff]

[hollow tangle]

tysm

[humble sequoia]

━━ moved to ticket ━━

[sick trout]

It is not working , is it something that you need to enable on my dashboard

[fallow ingot]

Yes

Go to command style tickets

So Dashboard > Panel Configs > Settings > Command Style Tickets

You need to set a channel for ticket tool to monitor

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[fallow ingot]

[sick trout]

Thanks

[iron night]

Gave +1 Rep to @fallow ingot

[hollow tangle]

how to set up panel detail

created panel and after open ticket

like this

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[fallow ingot]

[hollow tangle]

let me check

[sick trout]

Any idea on how to create ticket with sapphire ? I tried but the bot is creating it not me .

[rancid trout]

#🎫│make-a-ticket

[sick trout]

Sapphire bot will type in automatically the word $ticket

[quasi cliff]

You'll have to figure out that with Sapphire then

If it can say $ticket @user then TT can create a ticket for that user

[sick trout]

well it is setup here #📌│automated-support

[rancid trout]

This isn't Sapphire support though, I think that's what they were trying to get at

[quasi cliff]

It's a reply to use #📌│automated-support and not to make ticket directly

[meager charm]

I have a question how to I make it to were I can control what channels the tickets go

[sick trout]

I am asking the command for creating a ticket like $ticket. but nevermind

[rancid trout]

On the dash, panel config @meager charm

[meager charm]

No no when the ticket already made

[quasi cliff]

You mean category?

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[meager charm]

Like I want each ticket under this

[rancid trout]

ye it's in panel config

[meager charm]

Ok

[rancid trout]

make a panel for each of your support types and set the "open" category to the corresponding category

[hollow tangle]

how to disabled close ticket permission from member ??

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

Goto close ticket button options and make it "Support Team only"

[hollow tangle]

tysm

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[drowsy nova]

Help please.

Just created the ticked, https://docs.tickettool.xyz/
NSamotes (Twitter)
Whats next

[fallow ingot]

Once you create a panel you need to send it. Video below.

https://i.imgur.com/t1ym1K6.gif

[drowsy nova]

No panel

[sick trout]

Guys how do you disable this one

whenever you type in command >$new it will throw that warning

[hollow tangle]

how to increase panel message limit, it's only 250 characters ??

[quasi cliff]

You have $new command enables on multiple panels

[quasi cliff]

Premium!

https://tickettool.xyz/premium

[hollow tangle]

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[sick trout]

oh let me disable the other ones

[shy moss]

Is there a way to auto delete the ticket channel when the ticket closes?

[scenic plinth]

On the general options of your panel, disable two step ticket

[shy moss]

thanks!

[iron night]

Gave +1 Rep to @scenic plinth

[bright slate]

is there a way to auto close/delete tickets?
only see an option for when people leave

[quasi cliff]

When do you want to auto close/delete?

[lean glade]

How do I create a panel I don’t understand on mobile

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quasi cliff]

Panel Configs

https://youtu.be/ETKJ88sJgrg?t=170

[bright slate]

1-2 days.

or at least auto-delete every time a ticket is closed

[dire aspen]

I have a question - a gaming server that uses this bot for tickets to report game violations, but the player being reported is part of an alliance - when the ticket is created we have to manually tag the alliance leaders, can the ticket system be customized to have a push button to hit that can select which alliance that will then tag those associated with it?

[quasi cliff]

Not possible yet

For the second case:
On the general options of your panel, disable two step ticket

[rustic gale]

Sure enough, but you'll have to create a bunch of different tickets with their own settings

And add the corresponding alliance role to each of them as Additional Role

$addroles

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent from Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[austere wyvern]

Hey. I've purchased premium and I want to switch to the premium bot. Can I kick the free bot?

[scenic plinth]

As long as you enable the premium bot for your server (shown below), yes, you can kick the free version. Although due to discord limits, you will have to resend your panels.

(Commands for tickets for closing, transcripts, etc can still be used for tickets created with the free version)

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[austere wyvern]

I see. If I don't kick the free bot but I switch to the premium bot, will all panels continue working properly without resending them?

[jade topaz]

Premium bot is down rn

Or am I wrong

[scenic plinth]

If you switch to premium bot on the server configurations, you will have to use the bot you select. With Discord, their buttons feature limits you to the bot that sends the button, as oppose to earlier in the year, reactions could be used cross bots.

[scenic plinth]

Just fact checked this, does not seem to be the case.

[jade topaz]

Hi

Oh is it back up?

I’ll check

[austere wyvern]

Okay. So I also have to close all the open tickets, right?

[jade topaz]

Nope, still down for me-

[scenic plinth]

You don't have to. When they are "ready", you can close them using commands if the buttons do not work, which they shouldn't because of you switching between bot the bots.

[scenic plinth]

Are you receiving any errors?

[austere wyvern]

Okay, thanks!

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

Said to run debug command, but when I did, nothing happened. I ensured that I used the correct prefix and everything

I heard it’s been a running issue

[quasi cliff]

Make sure that bot has perms to read and send message in the channel where you are trying to run debug and bot's not off

[jade topaz]

Still doesn’t appear to be working. It has admin and says it’s online

[quasi cliff]

Is it premium bot?

[jade topaz]

Yes

[scenic plinth]

I can't seem to find a server that you are in that has premium, are you sure you are using the correct bot?

[jade topaz]

This is the bot I have

It’s in a Server called Stellar Odyssey || PG-13

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[quasi cliff]

That's the premium Bot

Looks like you dont have premium so you can shift to Normal Bot

[jade topaz]

I find that odd since I had it in my other server and it worked just fine, even when I didn’t have premium

But I’ll use the normal one fir now

[quasi cliff]

7d premium Trial

[jade topaz]

I hadn’t remembered redeeming that

Oh wait I have a question

[quasi cliff]

Here to help you!

[lavish obsidian]

Hy

[jade topaz]

If I created a panel that had premium features on it, like custom emojis and stuff, would that panel still work after the premium subscription expired?

Or would it deactivate

[quasi cliff]

It should give error

[jade topaz]

Asking because I’m considering premium

[quasi cliff]

I'll definitely suggest you to go with premium

[jade topaz]

Like if I tried to create a ticket with the panel after the subscription expired, it wouldn’t work?

[quasi cliff]

If you use the panels on Normal Bot then it will work

All the panels of Premium Bot will stop working

but the configs will be saved under normal bot

[jade topaz]

So if I got premium but still used the normal bot and added premium configs to the panel, it’d still work after the subscription expired?

[quasi cliff]

The normal bot will keep working but the premium stuffs will stop

[jade topaz]

Ah

Ok cool

[quasi cliff]

Custom emojis in text is free btw

[jade topaz]

How do I customize where the ticket is created?

[quasi cliff]

Category?

[jade topaz]

Like how do I get it to create the ticket into a certain category?

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

Ok thanx

[jade topaz]

hi is it possible to periodically send a panel in a chan?

[quasi cliff]

Nope, just curious why do you need to resend periodically

[jade topaz]

make advertisement for my premium services in public channels because sometimes users only goes to these chans and not to the chans presenting my premium services

with periodic panels I could send "Don't find what you need? Try our premium services" with a button to directly create the ticket

[quasi cliff]

That's not a feature yet but you can suggest it!

s!suggest <suggestion> in #🤖│bot-spam

[jade topaz]

ty i'll do it!

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[quick ermine]

Hi, how can I disable opening new tickets for users

And generate like a message "Opening new tickets is not possible at this time"

[gilded verge]

Hey, as far as I know, you can do it so that either opening tickets will be available only when someone has a specific role or set a limit, e.g. that 1 user can have 1 open ticket. 🤔

[quick ermine]

Yeah! How does it work with the role thing? I want some users to not open tickets in a specific role

[gilded verge]

Oh, so please go to Panel Configs->Panel Settings->Button Options->Create Ticket Settings->and to Disabled Roles add roles you don't want them to open a ticket :>

[visual aspen]

i had a private ticket on a discord i left and i received some info that i forgot to write down

i cant re-see the ticket after rejoining the server

is there any way to see the logs?

[rustic gale]

You will have to ask staff to re-add you

If staff deleted it and kept a transcript, you can ask staff to let you see the transcript

If they didn't keep a transcript, you're out of luck.

[visual aspen]

alright

thanks

[quick ermine]

Thank you sir!

[iron night]

Gave +1 Rep to @gilded verge

[quick ermine]

Another question, how can we ping roles in the ticket message? (not the embed)

[rustic gale]

$mention

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

@quick ermine Check this out

[hoary vigil]

does anyone know how to make it to where when i make the ticket it opens a private voice channel to specifically for that person

[night urchin]

hello?

who can help me at #997694555010895902

[fluid notch]

probably outsider

[rustic gale]

Damn. Busted

[jade topaz]

if someone makes a ticket and the ticket doesnt appear how do i fix it

[quasi cliff]

What's the error

[upbeat light]

Why Do sofern member get invalid form body issue

[mystic sun]

I just had that problem today, and after they updated discord it worked properly again

[supple tulip]

Can someone help me to only let the support team close the ticket?

[slender minnow]

Hi, you can make the close button support team only by enabling the support team only option from the button settings.

[supple tulip]

Thanks @slender minnow

[magic heath]

Does anyone know how to fix

[slender minnow]

Hey, does the server has an active premium plan?

[magic heath]

Yes.

[slender minnow]

Did you enable the premium bot?

[magic heath]

I'll check, but I have multiple servers under the same subscription, and they are working fine.

[slender minnow]

can I have the server ID so i can check?

[magic heath]

788795418293043210

[slender minnow]

thank you, let me check

[slender minnow]

Ok, so it seems like your server is not on a premium plan

[magic heath]

Hm, ok, I'll alert my superior

[mellow garden]

yo can anybody helpmme

[novel kraken]

How do I give someone dashboard role?

Never mind I figured it out

[novel kraken]

So I added the dashboard role but it still says I have user permission level zero?

[edgy tiger]

How do I let a role view tickets

[novel kraken]

So I was made temp admin of a server I set up the ticket tool then set up the dashboard role now I’m a mod but says I have user permission level 0?

I even tested it on another server that I am admin on gave an alternate account the dashboard role says user permission level 2?

[frank elm]

hi there!

does anyone know how do i make multi tickets?

[edgy tiger]

I put in support roles and it still doesnt work

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[rustic gale]

Here you go

[edgy tiger]

my turn!!

[frank elm]

thank you! : D

[rustic gale]

Whichever role they gave you does not have dashboard permissions. That's why you have permission level 0. You will need to tell the owner or an admin to give you a dashboard role.

[rustic gale]

Try testing it on a new ticket.

[edgy tiger]

Make a new panel or open a new ticket?

[rustic gale]

Channel permission changes aren't retroactively applied to existing tickets.

Open a new ticket

[sly linden]

Hey
How can i get id panel?

[rustic gale]

What do you mean by id panel?

[sly linden]

The first step i doesn't understand where i can find panel id exactly

[rustic gale]

Well. In your dashboard, look at Panel Configs

See how they are all numbered 1, 2, 3, 4 and so on?

That's the IDs

[sly linden]

Oh thanks

[frank elm]

how can i make it so that the tickets appear in like at the bottom of all the categories

[slender minnow]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[novel kraken]

Oh I see so if I was temporary admin and gave myself the role that doesn’t count right?

[slender minnow]

@frank elm

[frank elm]

thank you!

[iron night]

Gave +1 Rep to @slender minnow

[rustic gale]

Depends what permissions the role has

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rustic gale]

You need one of these 3 things to access the dashboard: to be the server owner, to have a role with the Administrator permission, or to have a role that's among the dashboard roles set up with Ticket Tool.

[novel kraken]

Well it doesn’t matter I got the owner to remove the dashboard role and then put it back and it worked Learn something new from you thank you very much

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sly linden]

How can i change ticket name to the person who claim it

[serene lily]

Howdy, My ticket bot is letting people who are not admin see others tickets how do I hide others tickets from anyone who is not an admin?

[plush sun]

why when a player create a ticket can close the ticket i don’t want that i went it is the moderation team support close the ticket not player thanks

[rustic gale]

It's a premium feature

[rustic gale]

In Permission Options, edit User Opened Permissions and deny the Read Messages permission

[sly linden]

I have free trial

[rustic gale]

[rustic gale]

Under Claiming Options, look for Enable Claim Name. Change it to {ticket.user.name}-{count}

[sly linden]

Thx, when trial end is it disabled?

[rustic gale]

Yep

[serene lily]

now its not letting the person who requested the ticket to see the ticket

[rustic gale]

groan

Sorry, cancel that

I meant edit Everyone Opened Permissions