🆘│community-support

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

You can do help setup

[crisp skiff]

Ok

[marble frost]

How can I change the ticket limits ?

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[polar palm]

how can i set a channel for tickets?

[quasi cliff]

Check this Global limit ^, also if this doesn't work then send a ss so we know which type of limit

[jade topaz]

When you make a panel you can select a channel, after you made your panel you need to send it and the panel will creat your panel in the channel

[subtle summit]

Sorry for the late reply, yes he was.

[quasi cliff]

They need to update their Discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[proud flame]

Sorry, but I just spent 35 dollars on the park mod for it not to even start, if you could tell me how to fix this, that would be great:) Also, nothing shows that I own this item

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hello! I'm trying to generate an automatic response when i write a !word. How can i do in ticket tool premium?

my tickets arent tagging staff roles when created - did i miss a checkbox when i setup?

[quasi cliff]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[quasi cliff]

Add the role in "Message Content" of Ticket message ^

[jade topaz]

thank you

@quasi cliff thank you

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

😂

[quasi cliff]

You can add Tags,

Dashboard -> Tags

[jade topaz]

how do i write this?

$tag?

[quasi cliff]

Just create the name as word and it will work as $word

[jade topaz]

@quasi cliff so ive edited it and it looks good, but its not tagging the appropriate role. i know user is {user} is the role not @ role?

[quasi cliff]

^

[quasi cliff]

I suggest using role as <@&RoleID>

[jade topaz]

@quasi cliff thank you

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

Don't work 😦

nothing. In the name has a space XD

thank you @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[high oyster]

Does it work or not?

[quasi cliff]

^

[high oyster]

K mb

[jade topaz]

yes it works but i write the command but it doesnt dissapear

[high oyster]

[jade topaz]

i see it now XDD thank you @high oyster

[iron night]

Gave +1 Rep to @high oyster

[subtle summit]

They said they have the lastest version of Discord.

[quasi cliff]

Are you able to create tickets? If yes, then it's his client (discord) issue

[subtle summit]

Let me check

[autumn cove]

Is there a way to change the category that the tickets are going to appear?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@autumn cove, yes,

[autumn cove]

Thank you!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[jade topaz]

how i can add multiple button in one panel

button

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

@jade topaz, check

*If you are not sure if you did the multipanel right, you can check my example:
Message link 1: #🆘│community-support message
Message link 2: #🆘│community-support message

[jade topaz]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[gilded verge]

@jade topaz, please use commands in #🤖│bot-spam

[jade topaz]

Srry

how do i make something like this
https://cdn.discordapp.com/attachments/987826138044833832/987826192210083870/unknown.png

[jade topaz]

Hey! You can do that using multipanels.

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[jade topaz]

will help you with the multipanels.

tnx

[spiral aurora]

how to change the ticket tool discord name and photo? or not able to do that?

[tribal cedar]

You can change the name in your server but you can't change the photo

At this time anyway

[spiral aurora]

i've been trying to change emojis on the panels but they just stay the default ticket emoji. i click save then send to panel after

[pallid void]

Ticket-{UserID} What would the correct tag be? to display there name VS count number 😛

[stable egret]

https://cdn.discordapp.com/attachments/987838379481772092/987838603889639444/unknown.png

even tho i have did it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@stable egret, check all of

[spiral aurora]

how to add bold text in panel message text? I did the markdown ** and that did nothing

[radiant moss]

Do

** **

And the text in the middle

**This message is bolded**

[smoky blaze]

when a new member opens a ticket they cant see the message history and i dont wanna keep editing tickets

[humble sequoia]

━━ moved to ticket ━━

[barren latch]

Hello! Is there a way to remove the ticket created message, only visible to the user?

[red furnace]

is there a way to make tags support-team only?

[barren latch]

And can I change the message when a user does not have the permission to close the ticket?

[spiral aurora]

i've been trying to change emojis on the panels but they just stay the default ticket emoji. i click save then send to panel after

[gilded verge]

Hey @barren latch, I'm not sure about the answer so could you please send screenshots of "those" messages that you would like to change?

[barren latch]

Sure!

This one and the one, which is being sent if you don't have the permission to close the ticket.

[gilded verge]

Unfortunately, this message cannot be changed

[barren latch]

Oh okay, thanks. The other message can't be changed as well I suppose?

[gilded verge]

rather not ... wait a minute, I'll make sure ...

[barren latch]

Sure, thank you very much!

[gilded verge]

so if you mean this (as second message), then we can't change this too 😳

[barren latch]

Yes, I meant this one.

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[barren latch]

Have a good one! 👋

[jade topaz]

Gi can u check my ticket #987885497814753370

[gilded verge]

I'm not Staff, so i can't

[jade topaz]

Can i dm u ?

[gilded verge]

please wait for answer in ticket from Staff

[red furnace]

is there a way to make tags support-team only?

[gilded verge]

I was just looking for an answer for you, but at the moment there is no such possibility

[gilded verge]

but you know that to change the emoji in the panel button your server must have premium? Emoji is premium feature

@jade topaz i said "please wait for answer in ticket from Staff", so don't DM me please 😐

[jade topaz]

Oe ok.sry

[red furnace]

oh

[humble sequoia]

━━ moved to ticket ━━

[scenic plinth]

(Oohsehun)

[copper oracle]

Is there a max messages on transcripts

nvm

[noble pilot]

hello - just wondering can you set up the bot to delete a message once closed automatically?? cant seem to find the option on the dashboard

NVM found it

[safe mauve]

How do I add someone to the ticket?

[gilded verge]

in ticket channel use command $add @user or $add @userid

[mental crown]

Can anyone help me

I want to make it liek the 1st photo

But I don’t know how to do it

How to I allow people to make a ticket

Can anyone help me I want to make it like people can create their own ticket but how do I do it

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

uhm... @mental crown, check

[mental crown]

How do I create a panel

This happens

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

can help you

[mental crown]

Which one I press

Which one do I press tho

@gilded verge ?

[mental crown]

I already logged out 3times

[jade topaz]

Try refreshing your page, then press "Manage Servers"

[outer maple]

I’m wondering how to let the Ticket Bot to create the tickets in a specific category, how can I do that?

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[outer maple]

Ok.

Works, thanks.

[stark path]

you don't know how to set up the language?

[dreamy sable]

Help premission

Rôle permission?

[azure needle]

How to set up mutliple buttons? example:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[high oyster]

@azure needle Read the above.

[azure needle]

Completely missed that, thanks

thanks @high oyster

[iron night]

Gave +1 Rep to @high oyster

[maiden valley]

DB bot

[high oyster]

What does that mean exactly?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[brave acorn]

!help

[gilded verge]

with?

[candid iris]

!help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[brave acorn]

I need help adding ticket tool to my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[whole path]

How can I make a ticket

[gilded verge]

@whole path, just check this setup

[thorny flicker]

Arabic

[oak salmon]

How to solve "Unknown integration error" when opening a ticket

[humble sequoia]

━━ moved to ticket ━━

[jaunty shard]

Hi, why my tickets jump to the top of discord?

[shut bolt]

Unless you've assigned a category for tickets to be created in, they will be created on the top of the server's channel list, if you had selected a category and they aren't being placed there let me know and I'll assist you through

[haughty grail]

hello friends could you help me to make a report of my game. it's that I haven't passed 84% for days or I won't have

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jaunty shard]

Yea I have a category for them

[shut bolt]

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[shut bolt]

Check this

[azure needle]

What is additional roles for general options? is it just which role can be included in the ticket?

[shut bolt]

The Additional are an option to which you can assign a different set of permissions within tickets to the selected roles apart from the permissions given to the support team roles

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

The Permissions Options may be able to clear up your doubt a bit more too

[azure needle]

Is it possible to only have a certain role open a certain ticket?

[shut bolt]

Yes

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Go into the Create Ticket settings, disable everyone, enable the role you want to be able to use the create ticket button

[azure needle]

Ah thanks

[undone remnant]

Wondering how to ping roles in a ticket from the bot when it opens a ticket

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

@undone remnant, use mention in Message Text
[Panel Settings->Ticket Options->Ticket Message->Message Text]

[undone remnant]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[short zealot]

How do I make it so that a certain role can access, close, open etc. tickets?

[gilded verge]

like support role? check this:

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[short zealot]

Ok, so if I'm the owner, and I can see tickets, and there's an employee role whom I want to see tickets, this is how I would give everyone with that role access?

Permanently

And all I do is add them as a support team role, like this?

[gilded verge]

As long as the given user has "this" role, he has access to the tickets.

I don't quite understand your question so please wait for someone else.

[short zealot]

Ok

[quick meadow]

Hello i found a strange bug in the version PlateUp! 0.18.1 (F28E)

In Steam

The next day doesn't come

What should I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick meadow]

Oh, where should I write then? Tell me please

[lean herald]

I need help adding the ticket tool to my server

[quasi cliff]

https://tickettool.xyz/invite

[quasi cliff]

Simply click the above link ^

[quasi cliff]

It should be in then

[lean herald]

But i need help creating a panel

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quasi cliff]

It says to run $debug

[lean herald]

It saids this but im not sure how to debug

BUt where and how

well i know how

[quasi cliff]

simply type $debug in the channel where you trying to post the panel

[lean herald]

But it doesn't do anything

[quasi cliff]

do @Ticket Tool#4843 debug

[lean herald]

k

doesn't work

[quasi cliff]

Check if it has send message perms

[lean herald]

what do you mean

[quasi cliff]

Channel settings -> Send Message

[lean herald]

in discord settings

[jade topaz]

how to change ticket panel name

[quasi cliff]

Yes, for channel

[quasi cliff]

Dashboard -> Panel configs -> Settings -> Rename Panel

[jade topaz]

ok

[lean herald]

help

[quasi cliff]

Simply goto Dashboard -> Server Info -> Bot Permissions info

[lean herald]

in discord

k

[quasi cliff]

and send a screenshot

[quasi cliff]

Oh, so the bot has Admin perms

[lean herald]

yes

turn it off shel I

or not

[quasi cliff]

Just noticed that the bot doesn't have status

[lean herald]

status for what?

[quasi cliff]

Does it have "Playing a game" "Shard:"

[quasi cliff]

Looks like the shard is down for you 🤔

uh looks like they got auto muted by Wick for text wall and then they left

[jade topaz]

when i save a ticket from a server i dont own after a couple days i cant view the transcript it says invalid request?

[quasi cliff]

transcripts remain as long as the transcript message hasn't been deleted

[marsh dune]

Is it possible to give a role when a member creates a ticket

[gilded verge]

Unfortunately no

[tawdry linden]

Seems like the shard is down for this server, any chance someone could reconnect it?
Server ID: 927737129197531197

[pale pilot]

don't see anything wrong. Try running the $debug command

[severe cape]

I brought a months premium but it’s not showing up on my account what do I do as the bot has stopped working

[full cypress]

Tooo dumb to know

[stoic flame]

Can you set the Ticket Tool so that a transcript is always saved for a ticket? Without pressing the button.

[slender minnow]

Hey, automated actions are premium features.

[inland gorge]

Hello
Can I somehow assign a role to a member through a ticket tools bot?

[slender minnow]

Hey, please open a ticket from #🎫│make-a-ticket for help.

[stoic flame]

also with the transcript

[slender minnow]

Unfortunately, not with Ticket Tool.

[slender minnow]

it can directly transcript the ticket, and can send it as a copy to the user in their dm

but both are premium features

[severe cape]

I’ve sorted it thank you

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[stoic flame]

Okay

[tawdry linden]

Is there a message supposed to show up once you run the command?

[jade topaz]

Hey there I’m trying to use the tag for quicker response and it’s working for two but not the /goodbye one

Any ideas?

Resolved ^

[languid quail]

I need help so basically people make a ticket and it says "you don't have permission to use this

[gilded verge]

Please make sure that the user's role is not in Blacklist Roles (Dashboard-> Server Configs) and that in the ticket creation button their role is not in Disabled Roles, or that the user has a role that is as allowed.

[tame arrow]

Hi anyone here?

Can I know if it's possible to make the bot automatically dm the transcript of ticket

[gilded verge]

Hey, ofc you can but this is premium feature 😳

[tame arrow]

Oh ok
...

[spiral aurora]

for ticket-{count}, any way to add the panel name in there?

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1655780390:R>
<t:{!time+43200}:R> ➞ <t:1655693990:R>
<t:{!time+43200}:R> ➞ <t:1655737190:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[high oyster]

@spiral aurora {panel_name}

[turbid tiger]

Hey Im here. It looks like members on my server are unable to open tickets also

[high oyster]

Can you ask a user to screenshot the error they receive.

[warm viper]

Hey guys 👋 my question is there an automated way to prevent users from having the permission to tag any role automatically in every ticket created?

[high oyster]

• System Failure: Ticket Tool Missing permission(s)

• Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

[turbid tiger]

Could this have randomly changed? It was working fine a few hours ago

[high oyster]

I doubt so, check your Dashboard History to see if anyone has changed anything.

[high oyster]

I do not believe so, the developers are trying to attempt to bring out more features in permission customisation however.

[turbid tiger]

Nothing has changed since May 29th

[high oyster]

May have been a change in your discord server that is not logged onto the dashboard as it will only log changes on the dashboard.

[turbid tiger]

How would I change the permissions in the server? Its managed as an integration and only has 2 permission options I can change

[high oyster]

The tickettool system is setup by an integration?

[turbid tiger]

Yeah. It does get managed as a role anymore it seems

[high oyster]

Check the channel, category permissions and that role permission that is still the permissions that is assigned to the bot.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[high oyster]

@turbid tiger read the above.

[gilded verge]

Winter, can I interrupt for a while? 😳

[high oyster]

Sure

[gilded verge]

I just wanted to write that these perms are the best: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[high oyster]

It is still managed from the role it is just non assignable to users.

[turbid tiger]

I think I got it. It got quarantined by Wick even though I have it whitelisted. Wick removed permissions from it

[high oyster]

Ah yes security bots such as Wick may mistake what Ticket Tool is doing.

To bypass that either whitelist is or have the ticket tool role higher than the roles Wick have.

[turbid tiger]

Thank you for the help!

[high oyster]

No problem have an amazing rest of your day!

[turbid tiger]

You as well!

[jade topaz]

Help?

[high oyster]

This does not refer to you unless you have a issue with your server, ignore it.

[jade topaz]

K

im getting this on a new server i setup

[summer geyser]

Olá, não estou conseguindo acessar o dashboard do Ticket Tool.

O que está acontecendo? Qual o site de dashboard?

[high oyster]

~~Premium is down please wait momentarily. ~~

Should be up now.

[jade topaz]

yes sir. oits working

[high oyster]

Great have an amazing rest of your day!

[high oyster]

It should be up now.

[maiden valley]

How can join in the bot web. ?

[humble sequoia]

https://tickettool.xyz/manage-servers

[high oyster]

@maiden valley Link is above.

[maiden valley]

Iam join the bot from the app in play store this bot that disapple
But in this time will join this bot

[tidal chasm]

anyone know how to do slow mode in a ticket upon creation?

[high oyster]

It is currently not possible but head over to #🤖│bot-spam and type s!suggest yoursuggestionhere so the developers can notice it.

[tidal chasm]

dang alright

[high oyster]

You shouldn't be in the play store the bot isn't a app.

[quasi cliff]

But there is a default slowmode iirc

[tidal chasm]

for a category?

or the whole server

[quasi cliff]

For panels or whole, im not sure

[maiden valley]

This app to join bots

[high oyster]

Can you send me a screenshot of what you mean?

[maiden valley]

This app

[high oyster]

Are you trying to invite the bot to your server?

[tidal chasm]

@quasi cliff I cant find anything in the ticket tool settings about slowmode

[maiden valley]

This bot , I join another bots and its real but this bot cant

[high oyster]

Ok the dashboard is a website link, the bot is non configurable in any application by the play or the app store -> https://tickettool.xyz/manage-servers

[quasi cliff]

not settings, but a default one. I'll ping when i find the exact cooldown

[maiden valley]

I dont know that another version

[high oyster]

We cannot provide support on any application, if an application is suggesting they can configure the @pseudo glen in the app it is definitely a scam.

[quasi cliff]

Ticket creation has a 7-10 second cooldown before you can use it again, assuming you haven't hit a limit, it would just not allow you to. There is not a way to bypass / change it, this limit is per user and not server wide.
You'll get a warning like:
Warning: You're doing that too quickly, try again in 9s

[tidal chasm]

I fixed it already. Just made a bot that listens for ticket creations and sets their cooldown to 60 seconds.

Thank you for your help though

[quasi cliff]

Not very sure how can your bot add a cooldown to Ticket Tool's buttons

[tidal chasm]

I was looking for cooldown inside the ticket channel

[quasi cliff]

oh

My bad, I thought something else.

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[high oyster]

@shrewd roost Read the above.

[shrewd roost]

okay cheers, also saying that i cant send the control panel due to wrong permissions?

[high oyster]

Read the below.

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[maiden valley]

my server cant showed in the servers mange

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quasi cliff]

Check this out

[maiden valley]

ok

[jade topaz]

how do you setup transcripts with the ticket bot

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[quasi cliff]

[jade topaz]

im mentally retarded i didnt see this

how do i get this ??

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[quasi cliff]

[jade topaz]

how do you make ticket tool send emojis throught panel

[high oyster]

@jade topaz Do you mean this?

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[jade topaz]

no like this

like the arrows

[high oyster]

If you add a \ before any emoji you type on discord it would give its ID, you would simply place it in that text.

[thorn vault]

Hello, I created a panel and I would like to put an animated emoji in the embed except that it is not sent correctly
https://cdn.discordapp.com/attachments/988516086976757790/988516269735178361/unknown.png?size=4096
https://cdn.discordapp.com/attachments/988516086976757790/988516341466144858/unknown.png?size=4096

[high oyster]

Is that animated emoji in your server?

[thorn vault]

Yes

[high oyster]

Try just the ID by itself, I am not so familiar with it I do not think you can get animated emojis in embeds.

[quasi cliff]

You can use them

[quasi cliff]

Just recheck if the emoji is in your server. Otherwise add the emoji again and try again with new

[thorn vault]

Ok

[high oyster]

<a:emojiname:emojiID>

try this leaving the <a: as it symbolises animated and then changing the emojiname and emojiID

[shut bolt]

Note that if the emoji isn't of that server you'll need to grant the bot external emojis permission @thorn vault

[high oyster]

@jade topaz the same goes for you.

[quasi cliff]

Are you sure that it's the exact same emoji name, as you changed "Middle" to "middle" now

[thorn vault]

Yes I tried to change

It's good, I succeeded, there was a number missing from the id

Ty @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

Great that it worked!

[high oyster]

Have an amazing rest of your day!

[jade topaz]

Have the moderation results come out yet?

Ive not seen any new moderators.

[quasi cliff]

Looks like you are super excited. Results will be out in #📣│server-news whenever final!

[opal mica]

invite to the bot?

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[scenic plinth]

Bottom one!

[cinder flame]

hello!

How can I have a support role pinged automatically when a ticket is opened?

[shut bolt]

Hi there

Check the message below

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[cinder flame]

Thank you!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[ripe rapids]

Quick community question if anyone knows (probably)

How long is a transcript saved for ?

[spare gale]

1000 messages are saved. If that is what you meant.

[ripe rapids]

Oh… Jeez… Okay. Hoped it was higher haha thanks

Just to make sure, I meant as in how far back

[spare gale]

Unless you have Premium of course.

[outer kayak]

How do you invite the premium bot to the server?

[spare gale]

You have premium?

[ripe rapids]

How far back will premium save then? A years worth? 2000 messages or something?

[spare gale]

Actually that is a question I can not answer, sadly.

[ripe rapids]

(I have another ticket bot that never deletes transcripts ig so just curious)

[patent sonnet]

السلام عليكم

[ripe rapids]

Ah

[patent sonnet]

I'm wont support arabic

[outer kayak]

Yes indeed just purchased it

[spare gale]

Follow these steps:

1. Go to your server dashboard
2. Go to your Server Configs
3. Click the blue Invite Premium Bot button at the right.
4. Select which bot you want to use in the server (Either Premium or Standard)
5. Press Save and you're set.

With Premium you can make Multi-Panels.

Check #📌│automated-support for more information 😉

[scenic plinth]

Correction, we recently made multipanels free, so this no longer requires for you to have premium.

This also goes for button names and colors.

[scenic plinth]

Since Jarvo was unsure, which is fine,

We no longer save a certain amount of images in transcripts as per Discord, after exceeding the images count, the image "hyperlink" displays an error.

Transcripts are saved as long as you have a transcript channel saved and the link to the said transcript is saved, or you have downloaded its save file.

As for the amount of messages, I am unsure, but I believe it saves all messages, but I could be wrong. There is nothing exactly stating this at the time I send this.

[prime bridge]

Xylum#4679 has been warned!
They have dms disabled however.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

Edit the default message by following the guide above

You can edit it with a 250-character limit but you can still edit it without premium

[opal mica]

Ty

[iron night]

Gave +1 Rep to @scenic plinth

[iron night]

Gave +1 Rep to @shut bolt

[burnt jasper]

https://tenor.com/view/buna-dimineata-bună-dimineața-ramona-gif-24547306

[glossy laurel]

why is the bot now working

on my server

[barren perch]

And mine too

[quasi cliff]

#📣│bot-news

[barren perch]

Becuase discord have a large issue do all bots like loritta and mee6 go offline and some bots are online the censor bot is offline but ill be online and ticktool ill be online don't worry

[astral reef]

Hello there. I'm having a problem with the bot. Is there anyone who can help?

[slender minnow]

There was a discord outage, it may take time to get things back to normal.
https://i.imgur.com/Lk9HFWG.png

[astral reef]

okey thank you

[jade topaz]

why is he offline

[slender minnow]

@jade topaz refer this

[scenic plinth]

Can you... read above 2 messages...?

Bot offline, help me

In case you have not given #📣│bot-news a good look, Discord started to have issues with API, meaning half of Discord users could not connect to Discord. Ticket Tool is one of the many "major" bots that went offline due to this.

Some servers are working, such as ours. If your bot is offline, all you can do is be patient and read #📣│bot-news or this channel from support members regarding the bot coming online. The Developer is very well aware as other bot developers and is working hard to get the bot back online fully for you all.

- And no, we do not have an ETA on the bot being back fully, so avoid asking

All servers should be back online fully. 

[jade topaz]

Can you... read above 0 message.. ?

[scenic plinth]

that wouldnt be reading sillypants

also, avoid reply pings, plz n thx

[jade topaz]

my bot is still offline

opp just read

all good

[cosmic hazel]

Can anyone help me how to enable claim option

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[gilded verge]

Claim option is premium feature

[craggy geyser]

They made a ticket too. So been double answered now

[gilded verge]

oh, okay

[craggy geyser]

I don't understand why people feel the need to ask in multiple channels

[gilded verge]

I guess they think they'll get an answer that way faster 😐

[jade topaz]

not working

[slender minnow]

Hey, can you check and let me know which bot you are using?

[jade topaz]

@pseudo glen

[slender minnow]

and does it has permission to view channels?

[jade topaz]

Yes It Does

[slender minnow]

can I have your server id?

[jade topaz]

@silk sun

[jade topaz]

988467025234001991

[slender minnow]

seems like you have invited the premium bot instead of primary bot

you need to invite the primary bot as your server is not on an active premium plan

[jade topaz]

Oh th

bruh i added @pseudo glen only

[slender minnow]

this error is what's causing you the problem ^^;
https://i.imgur.com/QR0YFNi.png

[jade topaz]

Yes

[slender minnow]

head to server configs, and under premium bot category dropdown select Ticket Tool#4843

[jade topaz]

breh i hve added both but it aint working

[slender minnow]

can you kick both the bots and re invite the primary bot using
https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2416045072

@jade topaz ^

[jade topaz]

bruh

[slender minnow]

head to server configs

[slender minnow]

select primary bot from this ddrop down
https://i.imgur.com/Fb3p32B.png

[stark cloud]

Is there a way I can view deleted tickets?

[slender minnow]

click save

[slender minnow]

if they were transcripted? sure

[stark cloud]

Do they have to be transcripted manually or is it automatically?

[slender minnow]

now try using the commands

[slender minnow]

either

as long as you have the transcript saved by the bot, you can view the saved ticket
https://i.imgur.com/2AVqOIn.png

[jade topaz]

Ty Works

[iron night]

Gave +1 Rep to @slender minnow

[stark cloud]

How can I check the transcripts, where can I find them?

[slender minnow]

you save transcripts once a ticket is closed (using the transcript button) and its saved in the ticket (if no transcript channel is specified) or is sent to a specified channel

[jade topaz]

Overflow

Tickets overflow

Category

[iron night]

Gave up trying to execute custom command #11 after 1 minute because there is already one or more instances of it being executed.

[naive canyon]

What does Dashboard roles mean?

[craggy geyser]

Answered in ticket

[marsh bay]

hi

How can I make a channel i have save the transcripts into it

[shut bolt]

You'll need to click the Transcript button on your Moderator's message, or use the $transcript command, make sure you've set a transcript channel as shown on the next message

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[marsh bay]

thanks!

[shut bolt]

Sure

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[high oyster]

@hollow raft Read the above.

[hollow raft]

Thank you

Thanks @high oyster

[iron night]

Gave +1 Rep to @high oyster

[high oyster]

No problem, have an amazing rest of your day.

[hollow raft]

You to.

[tawdry linden]

Bot seems to not be working in a server, when I try close or make a ticket it says 'this interaction failed'

[shut bolt]

Has the bot been removed from the server?

[tawdry linden]

ah, thats it, a different bot banned it for deleting channels lmao

[shut bolt]

Glad to hear you figured it out

[tawdry linden]

[jade topaz]

How can I make a Support ticket link for my server?

[shut bolt]

You mean how to set the bot for your server?

[jade topaz]

Yeah

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out

[jade topaz]

Thanks

[shut bolt]

[hollow raft]

How do I make a claim ticket botton inside the ticket?

[jade topaz]

Help

How can I make the ticket massage?

Like the this

@shut bolt

@high oyster

Bro help

[covert swallow]

Be patient

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[unkempt vector]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[unkempt vector]

how can i move my ticket from top into the right place below this look at the Screenshot

if i open a ticket then it goes straight to the top

[quasi cliff]

You want them to be in category, rights?

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[unkempt vector]

i cant see my section there, what's the problem then ?

[quasi cliff]

Refresh

If you created a new category

[unkempt vector]

i didn't work

[quasi cliff]

Screenshot pls

[unkempt vector]

idon't know why

just a moment

if you want i can show it on screen, do you have time to call and then i show you my screen

[quasi cliff]

This should be fixed by refreshing the page actually but if it doesn't then try logging out and in

[unkempt vector]

it didnt't work

[quasi cliff]

Did you try relog

[unkempt vector]

yes of corse

can i show you my screen ?

[quasi cliff]

Can you check if bot can see those categories

[unkempt vector]

where ?👍

[quasi cliff]

If bot can see the "Ticket" category

[unkempt vector]

where can i fix that

[quasi cliff]

You have the ticket panel message in the #support-ticket, right?

The "create ticket" button

[unkempt vector]

yes is right

yes i see them there

[quasi cliff]

So bot should already have perms 🤔

[radiant moss]

Hey @unkempt vector I am going to create your a ticket and I will help you there

[jade topaz]

w

[deep pumice]

um

i am going in manage server and the server isn't showing........

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

try

[deep pumice]

oh thanks

thanks

OOF

[shrewd roost]

my verified members cant seem to see the open ticket option?

[quasi cliff]

Make sure they have "Read Message" permissions in the channel

[jade topaz]

how to set ticket name to user name who claimed the ticket

[gilded verge]

in your panel settings, like this:

[proven galleon]

hi sers

i'd like to set view & send msg permission to user who created ticket

how can i do that ?

[quasi cliff]

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit User Opened Permissions

[proven galleon]

yes i did

[quasi cliff]

It won't affect old tickets

[proven galleon]

ohh i'll try

still couldn't see ser

[quasi cliff]

Did you add "Read Message" and "Send Message" permissions

[proven galleon]

yes i did

[quasi cliff]

Make sure you Saved it

[proven galleon]

i'm setting up back from the beginning

still the same :((

created user couldn't access ticket

saved, exit & login . i did all

[gilded verge]

add Read Message History too ^-^

btw i have this perms, maybe that could help you too ^-^ https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[proven galleon]

i need to fix only for user created permission correct? ser

[gilded verge]

+Additionally: I have the impression that you are using the "View As Role" option, don't do it because it doesn't work. Use an alternative account, only then you can be sure that you have the right settings.

[proven galleon]

yes i logged into with alt acc either

[quasi cliff]

Is the user able to see the channel or they just can't see the old messages

[proven galleon]

couldn't even see the

created ticket channel

[quasi cliff]

And bot says "created #ticket", right?

[proven galleon]

yes

and i can see created channel as administrator

but not as normal user , i tried with alt acc either

still i couldn't see created ticket channel

[quasi cliff]

Check the channel (ticket created) perms once, did the bot add user

[gilded needle]

In my server, what is the command to make a ticket?

[humble sequoia]

━━ moved to ticket ━━

[worthy pine]

hello

i tried to invite ticket tool to my server but one of my other servers only appeared

i own 2 servers, one of them only appearing, i tried re-inviting and it didn't work, can someone help me

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

Hey, @worthy pine please refer the above response ^

Let me know, if there is anything else.

[worthy pine]

oh, thank you

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[worthy pine]

shut

[jade topaz]

does anyone know if i can use emojis from my server in a ticket panel?

[slender minnow]

hi, yes you can

[jade topaz]

how do i do it? i tried putting the text version in a field but it just showed the text

[slender minnow]

can i see the screenshot of how you entered it?

[slender minnow]

can you try using it with the id?
<:emoji-name:emoji-id>

you can use the id command to get the emoji id

[jade topaz]

that worked, tysm 🙂

[slender minnow]

You're welcome, have a great day

[lime dust]

Hello, sorry for my English. But I have a problem and I don’t find the answer.
If someone makes a ticket, and a new channel was created, there is a Tag for the user {user} who hast made the role. But can I make a @jolly ginkgorole in this massage too or something like this, that the supporters gets a notification? I have the free version from the bot.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[quasi cliff]

Hey @lime dust, you can simply add that Support role to Ticket Message. Check the above info for help.
I personally recommend using <@&RoleID> for mentioning the role so that you can change role name without editing Ticket Tool settings
This is Free to edit!

[jade topaz]

How to fix this🥲 I checked dashboard nth times still not get it

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[high oyster]

@jade topaz Please refer to the above help sheet.

[jade topaz]

There is null bl roles

I added one bot role still not working

[high oyster]

Relog just to make sure.

[hollow quail]

Heyheyy how do I mention a channel in the ticket welcome message? ik the command to mention role or user but forgot the one for a channel

[quasi cliff]

Check if you added any role to "Allowed" / "Disabled" roles.

[jade topaz]

thanks but From where-

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quasi cliff]

[quasi cliff]

Hey, just like you mention role, simply add <#Channel_ID> in Ticket Message.

[jade topaz]

Thanks

[quasi cliff]

If you require any further information, let me know.

[brisk trellis]

I can’t add ticket tool to a server I’m setting up

I go through all the actions but it’s not showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this

If you mean you can't add it to a server, you'll need Manage Server perms

Or administrator

But to do the full setup manage server isn't enough

[proper folio]

hello, can someone tell me how to enable transcripts in my server ( without premium)

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

Enable a transcript channel

And once your ticket has been closed

[brisk trellis]

I am

[shut bolt]

Click on the transcript button

[proper folio]

alrr tysm

[shut bolt]

Then read the message I sent above

[brisk trellis]

I have every permission I can add assigned to my role. Do I need more still?

[high oyster]

Sorry that I went afk like that.

[proper folio]

hi, im not even getting an option to generate a transcript when im closing it

[shut bolt]

Read the whole embed I sent, it's a process to do

[shut bolt]

Is the ticket getting automatically deleted after that

[proper folio]

yepp

when i click on close it gets deleted

[shut bolt]

Go into the panel settings

General Options

Enable the two step ticket

If you need further help please open a ticket since I'm about to be unavailable

[proper folio]

it worked thanks!

[iron night]

Gave +1 Rep to @shut bolt

[atomic sedge]

Hi

one here?

<@&540295656720302081>

[compact loom]

Who know how to make time for tecket to auto close.I mean when player take a ticket more then 1 day its auto detele the tecket

[jade topaz]

How to put ticket in my server

[neat helm]

I'm not staff but go tohttps://docs.tickettool.xyz/ to get more information

[shut bolt]

[shut bolt]

If you have a question don't ask to ask, just ask directly and don't try at all pinging us

[haughty musk]

hey

how do i make it soo the tickets goes to a channel and doesnt just spawn there

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category as shown above and new tickets will be created there

[haughty musk]

ok thank you

i will try

[shut bolt]

Sure, let me know how it goes

[atomic sedge]

Sorry

[haughty musk]

thanks it worked out!

[iron night]

Gave +1 Rep to @shut bolt

[atomic sedge]

But how can I buy Premium؟

[shut bolt]

Sure!

[shut bolt]

Check the message below

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[atomic sedge]

Good

Thanks

[shut bolt]

[jade topaz]

what can I do when Ticket Tool kicks a member (with the support role) who claimed and closed the ticket? it's quite annoying for my mods because they can't delete ticket

[quasi cliff]

Can you describe a bit more and be clear, Ticket Tool doesnt kick members 🤔

[jade topaz]

I mean he kicks from the ticket

not a server

[quasi cliff]

so like removing the support member?

[jade topaz]

yes

[quasi cliff]

Why would Ticket Tool remove the Support member who claimed ticket

It doesn't remove the person who claimed it, unless used $remove @user

[silk chasm]

do you still need help?

[jade topaz]

no

[zinc wyvern]

As a ticket tool user, do I need to click "close" on the ticket for it to actually get looked it, or should close only be use when it's resolved?

[quasi cliff]

That totally depends on the server

We provide help with Bot issues

[zinc wyvern]

Opened this ticket and have gotten zero response

I understand, I'm asking how the bot works - is the ticket created and open for support when I make it, or do I need to click "close" for it to go into their queue to be addressed?

[quasi cliff]

Support Members are added when created

Unless they have a special system configured

[zinc wyvern]

Ok, so the purpose of the "close" button is like any normal help ticket - "This issue is resolved, closing the ticket"

[quasi cliff]

yes

[zinc wyvern]

Copy that. It's for the Kingdom Guard game, which has incredibly slow/terrible support anyways...I was just making sure it wasn't my fault this time

[quasi cliff]

Hope you get a reply from them soon!

[zinc wyvern]

Ha

You've obviously never played KG 😛

[quasi cliff]

I haven't, maybe you can find interested people in #💬│general-chat

[zinc wyvern]

I couldn't in good conscience try to get anyone else to play this game

Anyways, thanks for the clarification on how your tool works. You've been a big help

[bright reef]

Does this bot have a feature where they cannot open another ticket within a certain amount of time?

I would like it where if they open a shop ticket, they can't open another one 24 hours

[quasi cliff]

Hey Lexii, there is no time defined cooldown but you can limit them based on count, for example: Max 5 tickets per panel or max 10 tickets globally in the server

The count is reset to 0 once the previous ticket is closed

[bright reef]

Yea but the problem is the open one close it than immediately open another one

[quasi cliff]

You can simply close them afterwards if they still need a ticket

[thorny crag]

okej, a więc generalnie jestem zielona, ale potrzebuję pomocy w odebraniu głosów na premkę 😌

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[gilded verge]

@thorny crag, Gdy używasz komendy $vote, to pojawia Ci się taka wiadomość (przykład na screenie poniżej) i tam na samym dole masz informację: "To redeem your current votes use $vote redeem", czyli używasz komendy $vote redeem (na swoim serwerze, lub tutaj na kanale #🤖│bot-spam ) a potem bot Ticket Tool wysyła Ci wiadomość prywatną z kodem, który odbierasz na stronie. Tak jak tutaj

[thorny crag]

omg thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

welcome 😊

[wooden shadow]

Hi there, my TicketTool is no longer moving channels to the closed ticket group.

Thoughts?

[quasi cliff]

Categories have a limit of 50 channels

You can add another category to your "Closed Category" section on dashboard

[wooden shadow]

Thank you.

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[lime dust]

Thank you for your help 👍

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

how do i add multiple buttons

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[shut bolt]

Check the message above, it also has a video tutorial from our channel if the guide doesn't seem clear enough

[jade topaz]

How to setup tickets

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[timid grail]

How do you view transcripts?

[quartz vault]

How u get a ticket

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

@timid grail, First you need to set up a channel for transcription. Then in the ticket you use the command $transcript or the transcript button and then you can see the transcripts on the channel you set.

[gilded verge]

@quartz vault, check

[quartz vault]

Check what

[gilded verge]

setup...

[quasi portal]

hello, is there a way to organize the information of closed tickets?

[quartz vault]

I need a ticket

[gilded verge]

#📂│information -> choose Setup Guide

[gilded verge]

Hey, could you give an example or something of what you mean?

[quasi portal]

Every ticket is a new channel, is there a way to automatically delete the closed tickets channel and collect the ticket information then restore it somewhere?

[gilded verge]

Okay, I can't answer everything (bcs i don't know) so please wait for someone else to help you, or open a ticket and ask Staff 😊 #🎫│make-a-ticket

[quartz vault]

Hi

[raw birch]

hello how to make ticket like this can anyone give me steps ?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quasi cliff]

When do you want them to be deleted? Like whenever they are closed? And you can have auto transcript whenever they are closed and/or deleted [Premium]

[quasi portal]

is delete immediately possible?

[quasi cliff]

Yes

[quasi portal]

ok I will have a look, thanks

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

You can disable two step ticket, witch means when you run $close it deletes.

Dashboard > Panel Configs > Settings > General Options and disable "Two step ticket"

[quartz vault]

Wsg

[pine tide]

im trying to use my key but it keeps saying error sending data

[gilded verge]

can you show this error?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gleaming spindle]

does this bot have an api?

[gilded verge]

Ticket Tool bot has an api but it is not public

[old owl]

Hello

I need help with it requesting my phone number but it says its already used

How do i fix this or bypass this

[slender minnow]

Hey, that's I suppose from discord. Discord requires you to verify your mobile number when you create a new account or if you don't have one linked.
If you already have the number linked to some other account, you will get the error stating that it's already in use. You cannot bypass it, to fix it just use a different mobile number.

[ashen mesa]

Hello

I need help

I logging in into tickettool dashboard and i can't find my server i find just 1 server

And i trying to relogging but this didn't work

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@ashen mesa, Hey, check all of message

[languid patrol]

My question is quick so pls quick answer.
How to edit that?

[gilded verge]

you can't edit this message

[languid patrol]

Even in premium?

[gilded verge]

only developer can change this message

[languid patrol]

Which developer

[gilded verge]

developer of ticket tool 😐

[languid patrol]

Not a panel?

[gilded verge]

as I mentioned, nobody except the bot creator can edit this message

[craggy geyser]

Yet...

[languid patrol]

I don't think you understand me

I want to change the content of the displayed text in this message

in all that will show up after creating the ticket

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[languid patrol]

so I just can't change this "Ticket created"?

[gilded verge]

Okay then, maybe i'll try explain to you in polish (i saw our mutual servers)...

Nie możesz zmienić tekstu wiadomości, który wyświetla się po utworzeniu biletu, czyli tego tekstu co pokazałeś na zrzucie ekranu.

[languid patrol]

Nawet w panelu? I nie ma innej opcji?

[gilded verge]

Niezbyt rozumiem dlaczego nadal naciskasz z tym pytaniem, bo wspomniałem kilkukrotnie, że nikt oprócz twórców bota nie ma możliwości tego zmienić... To jest tylko zwykła wiadomość, którą w każdej chwili możesz zamknąć bo ona nie robi żadnej różnicy poza tym, że pokazuje dokładny kanał biletu danego użytkownika 😕

także finalnie: Niestety nie możemy zmienić tej wiadomości

[languid patrol]

Ani ustawić czegoś innego po tym?

[gilded verge]

uhm... ale co chciałbyś po tym ustawić? potrzebuję przykładu żeby zrozumieć co masz na myśli

[languid patrol]

Np. wiadomość, która by się wyświetliła przez kilka sekund, a potem usunęła, którą byśmy sami mogli zmodyfikować w panelu

[gilded verge]

w ten sposób... to nie, taka opcja do tej pory nie powstała. Zresztą deweloperzy by się nie zgodzili na to bo wtedy każdy mógłby robić złe wiadomości a potem twórcy by za to obrywali od Discorda i skończyłoby się to źle a tego nikt nie chce 😐

[languid patrol]

Przecież jest możliwość zmienienia wszystkiego, więc czemu akurat przez to, by mieli obrywać?

[gilded verge]

Nie wszystko jesteśmy w stanie zrozumieć i prawdopodobnie tak powinno zostać. Wracając do tematu... Takiej możliwości nie było a narazie nie zapowiada się aby ta opcja była dostępna.

[jade topaz]

how do i remove the transcript thing

[gilded verge]

Could you show in the screenshot what exactly would you like to remove, please?

[jade topaz]

that thing

[gilded verge]

but you want to delete only the text or the buttons below this text?

[finite remnant]

hey, I need help with an issue. I have set up a ticket bot and I have a rection role verification system in place. The problem is when I create ticket as a verified role I can't access the created ticket channel and if I allow that verified role then every verified member have access to the created ticket channel.
so how do I tackle this problem?

[jade topaz]

so transcript open and delete arent there

[finite remnant]

@forest goblet

[gilded verge]

oh, then go to Panel Configs->Panel Settings->Expand Button Options->Transcript Settings->screenshot->and Save

[finite remnant]

hey please help with my issue, thanks 😊

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

i'm trying to understand how i can help you, give me a minute...

wait.... do you use View As Role or alternative account ?

let's try with ping...

@finite remnant, do you use View As Role or alternative account?

[finite remnant]

I tried both

[languid patrol]

How to edit this message?

[gilded verge]

*so remember, View As Role does not work as it should (with tickets)

I recommend these permissions, that can help you: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[gilded verge]

same situation as before, currently you can't edit this message (probably this editing is planned but im not sure so I do not confirm for sure if it will be available)

[finite remnant]

From alternate account it's showing you don't have permission to use this...

[languid patrol]

Thx

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Please make sure that the given role of the alternate account is not blacklisted (in Sever Configs)

[languid patrol]

and probably the last one, can it be modified without premium? same as "Opened"

[gilded verge]

*or in alt account you have a role that is added to the Disabled Roles (Panel Settings->Button options)

[gilded verge]

unfortunately not, this is premium feature

[languid patrol]

Thx

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[finite remnant]

Nope it isn't, I only blacklisted everyone role and alternative account got verified role.

[gilded verge]

wait, so to Blacklist Roles you add everyone?

[finite remnant]

Yep

[gilded verge]

oh... this is problem, delete everyone from blacklist ^-^

[finite remnant]

Ok, 😅

[finite remnant]

Saving settings will work or I have to send ticket message ( panel) again?

[gilded verge]

just save ^-^

if you want to give reputation point, you need send message, no edit ^-^

you're welcome 😊

[finite remnant]

Everything is working fine, thanks @gilded verge 😊🙌

[iron night]

Gave +1 Rep to @gilded verge

[quartz vault]

Wap

[opaque helm]

Ok i had a question is there any way I can get the bot to keep the channel name as ticket-[username]?

Also how do I get the transcript feature to work?

[quartz vault]

How do I make a ticket

[gilded verge]

Ofc, but to change that, your server need premium

anyway, this is the answer.:
Dashboard-Panel Configs->Panel Settings->Expand Ticket Options->Ticket Opened channel name-> use {author.name}

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

once you do this, on the ticket channel you use the command $transcript or the transcript button

[light tinsel]

hello

i have added ticket bot to my server, but when i go to dashboard i don't see it

any help here??

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

check

[light tinsel]

oh thanks.... that works

thank @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia

[digital dune]

Cant seem to figure this out. Everytime someone opens up a ticket the entire server can see it. Cant figure it out at all

[quasi cliff]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[quasi cliff]

[digital dune]

❤️

[haughty grail]

Does anyone know how to contact technical support?

[quasi cliff]

Do you need help with Ticket Tool bot?

[haughty grail]

No

With my pixel no working

No pass than 84%

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[haughty grail]

or another discord channel

[quasi cliff]

Not in this server, sorry

[quartz basin]

Lll

[jaunty coral]

no one know if you can edit this message ?
https://imgur.com/ejZGS1P.png

if so where

[craggy geyser]

You can't

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[granite lintel]

can you reply me in #989533164894560327

[lone coyote]

アルファテスターに申請します

[reef geyser]

Hi everyone. I have a question. The roles cant see the tickets. They can create one but the ticket doesn't appear. Can anyone help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[high oyster]

@lone coyote ^^

[copper blade]

is there any way to configure the bot to auto-delete tickets a few seconds (or immediately after) they are closed?

[quasi cliff]

You can disable two step ticket, witch means when you run $close it deletes.

Dashboard > Panel Configs > Settings > General Options and disable "Two step ticket"

[copper blade]

sweet, i'll try that, thanks

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[spiral aurora]

how can I custom change the color of the panel? It won't let me type the hex I want

[copper blade]

just a minor followup, when the transcript msg is printed, it includes a panel like this in the msg

is this necessary, or can it be turned off somewhere

[quasi cliff]

That is the text which is actually the transcript and the one you see by clicking direct link is representation of that particular text so it should be necessary iirc, you can change the embed text attached accordingly with premium

[copper blade]

yeah, i've changed the text below it in the embed, wasn't sure if the above one was needed (or if it needed to be so spammy with the server, channel, messages, attachments lines)

[quasi cliff]

it's the html file so necessary as far as I know

[copper blade]

hmm i see

this part isnt in the transcript tho, but i guess there's no way to disable or remove it

[quasi cliff]

No way to remove as of now, also it looks like a file on mobile without that content visible.

[copper blade]

okay, thanks

[quasi cliff]

You can simply use the selector option

[agile roost]

hi guys

[dull burrow]

Hiii

[agile roost]

how do i open back a ticket from my server

tried to $open but nothing happened

[dull burrow]

$panel

uhhh, you have to make a panel at the dashboard https://tickettool.xyz

[agile roost]

how does the panel works?

@@

[dull burrow]

well

go to panel configs

at the dashboard create a panel

[agile roost]

im stuck here

[dull burrow]

yea

[agile roost]

which should i choose to proceed

[dull burrow]

now just select a channel where you want the panel to be in

and press "send" check your channel in discord there should be an embed with buttons

after clicking the button a channel should be created named "ticket-xxx"

[dull burrow]

exactly

[agile roost]

after that?

[dull burrow]

now you can press on "create a ticket" and a ticket will be made

[agile roost]

i want to open back a closed ticket tho

is that possible?

[dull burrow]

yes just scroll up to the panel

look in pinned messages and click "re-open ticket"

[quasi cliff]

It doesn't goto panel's message

Re-open button is in Moderator message or by $open command

[agile roost]

sry im lost at here

[agile roost]

how do i access the re-open button

[dull burrow]

ehh

[agile roost]

i tried to $open but only says

[quasi cliff]

you need to try in ticket itself

[agile roost]

would i be able to open in a new ticket?

[agile roost]

cause that ticket already closed

[worn folio]

yo guys i need help

anyone available?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[worn folio]

Everytime I create a pannel and ask to send it on a chat, nothing happens. when i try again it asks to use $debug, I do type $debug and nothing happens again

[quasi cliff]

Is the bot having permissions in that channel?

[spiral aurora]

yeah, but it's hard to get a certain color. super easy to just type it in

[worn folio]

yea check it out

[agile roost]

cant seem to locate the trancript open and delete button

[worn folio]

the ticket tool is the role that the bot is inside, it has full permissions

[quasi cliff]

Make sure it has Read and Send message perms in the channel

Embed perms too^

[quasi cliff]

I've added that to Bug report, can expect it to be fixed in next update (No ETA)

[worn folio]

yeah full green for him

always 'failed to send panel'

[quasi cliff]

Try @Ticket Tool#4843 debug

[worn folio]

nothing ;p

[quasi cliff]

That's the bot ping and not role ping right

[worn folio]

ah you mean the role

[quasi cliff]

make sure to ping bot

and not bot role

[worn folio]

yeah, wont work either

[quasi cliff]

Send message and Embed too, right?

[feral mauve]

Why does this appear to me?

[worn folio]

uhum, all the tags

[quasi cliff]

Is the bot online for you and has status?

[quasi cliff]

Hey, you changed the Global limit to 0. Make sure to increase it

[feral mauve]

Where do I find this global limit?

[quasi cliff]

Check Dashboard > Server Config > Make sure you have selected the free bot with #4843 tag

[quasi cliff]

Dashboard ➞ Server Configs ➞ Global Ticket Limit ➞ General Options

[worn folio]

my account has premium tho

at least 7 days one, but let me try

AAAAA bc i didnt invite the premium bot

[quasi cliff]

Still you are using the Free Bot with premium features

[worn folio]

THATS IT