🆘│community-support

[iron night]

Gave +1 Rep to @radiant moss

[jade topaz]

Hi

I cant creat my panel tool

[eternal vale]

helo

ltttle noobu moko here. would rely love some help., maybe jus hope in call with me for 5 mins? il tip ya

[rigid fern]

is there any way through which i can get the info back of deleted ticket channels

i just forgot to save the transcript of the ticket channel and deleted it :(

[kind hawk]

what do you mean ? you just don't see your server on the dashboard?

[kind hawk]

We do not help in VC since it's way easier here in chat

[kind hawk]

Sadly, no.

[rigid fern]

🥲, thx for the info

[iron night]

Gave +1 Rep to @kind hawk

[cloud orbit]

I want help

Were arabic support?

[crimson void]

ياهلا؟

[cloud orbit]

فتحت تكت وقفلته بالغلط

محتاج استفسار عن شي

[crimson void]

قول

[cloud orbit]

كيف اخلي التكت يخلي الناس اللي عندهم رتبه يشوفوه؟

[crimson void]

قصدك رتب السبورت ؟

[cloud orbit]

يب

[cloud orbit]

كيف اسويها؟

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[crimson void]

@cloud orbit ^^

[heavy schooner]

Hello. I want to use this bot I have already premium

But the ticket sent from this @pseudo glen

<@&642118166243311646>

[crimson void]

كيف اقدر اخدمك ؟ ايش المشكله بالضبط .

[heavy schooner]

ابي التذكره أسويها من البوت البريميوم

يعني لما ارسلها تنرسل من البوت العادي ليش ؟

[jade topaz]

السلام عليكم ليش مقدر اسوي تكت في سيرفري؟؟

[crimson void]

لازم تختارين البوت البريميوم كـ أساسي

[heavy schooner]

اعطي البوت رول عالي

[heavy schooner]

من وين

[crimson void]

$arpremiumbot

[humble sequoia]

دعوة واختيار البريميوم بوت

أول شيء عليك القيام به هو دعوة بوت البريميوم ، ويمكن العثور على الدعوة هنا
بمجرد أن يكون بوت البريميوم في سيرفرك ، سننتقل إلى لوحة التحكم وتختار سيرفرك. عندما تختار السيرفر الخاص بك ، فأنت تريد التوجه إلى "Server Configs" ثم النقر فوق القائمة المنسدلة ضمن "حدد الروبوت الذي ترغب في استخدامه على هذا السيرفر" ثم انقر فوق "Ticket Tool
#6207" ثم احفظ.

[crimson void]

ماعليك من الترجمه سيئه نوعاً ما .

[sudden arrow]

السلام عليكم ابي مساعده

[crimson void]

ياليت تقول المشكله

[sudden arrow]

كيف اشيل ال Cloce عند الممبر

[crimson void]

@heavy schooner اذا اضفتيه ارسلي البانل مره ثانيه عشان ينرسل من البريميوم

[jade topaz]

ممكن جواب؟؟

[crimson void]

ايش المشكله بالضبط؟

[sudden arrow]

ابي مساعده اخوي

[jade topaz]

ادخل تكت تول من قوقل ما اقدر اسوي تكت ما تظهر في السيرفر

[heavy schooner]

وين اجيبها ذي

[crimson void]

روح لأعدادات البانل حقتك في الموقع بعدين Buttons Options بعدين اضغط على Close بعدين فعّل اول خيار يخلي بس السبورت هم اللي يقدرون يسكرون التكت

[crimson void]

Dashboard > Server Configs بعدين بتلقينه باليمين

[crimson void]

اعط البوت رتبه بالسيرفر اول شيء

[jade topaz]

عاطيه ادمن رتبه بوت فيهم ادمن

[sudden arrow]

وش اسوي هنا ؟

[crimson void]

طيب الحين وش المشكله اجل ؟

[jade topaz]

ثواني بصور لك

[crimson void]

اول خيار Support team only فعّله و بيصير بس السبورت و الرتب الأعلى تقدر تقفل التكت بس .

[heavy schooner]

@crimson void

[crimson void]

https://i.imgur.com/SGnzu5Y.png

[sudden arrow]

فعلتها خلاص ما يقدرون الممبر يشفونها ؟

[crimson void]

يشوفونها بس مايقدرون يضغطونها

[sudden arrow]

تمام

[sudden arrow]

طيب كيف اخفيها بس السبورت يشوفونها

[heavy schooner]

كيف اسوي أكثر من خيار ؟

و ابي اسوي سالفه Claim

[crimson void]

تقدر تلغي الزر كامل بس للكل

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[crimson void]

لازم يكون عندك اكثر من بانل بالداشبورد ^

[heavy schooner]

وش يعني

[crimson void]

https://i.imgur.com/5v5mhhM.png

[heavy schooner]

اسوي أكثر من واحده ؟

[crimson void]

كل بانل موجود بالصوره مسؤول عن زر لفتح التكت

[crimson void]

يب

[heavy schooner]

كذا بيفك زر يديد ولا بيسوي تيكت لحاله ؟

• ابي اسوي Claim

استلام التذكرة .

[crimson void]

لا بيفك زر جديد

[sudden arrow]

اخوي طيب دخلت ب حساب اخويه و جربت اقفل التكت ضبط انا ابيها ما يقدرون يعملولها Cloce

[crimson void]

تمام اول شيء افضل نحلّ سالفة اللي اكثر من زر @heavy schooner

[heavy schooner]

انت سعودي ؟

[crimson void]

بعدين بشرحلك عن الكلايم

[heavy schooner]

اوكي دقيقه

[crimson void]

يب ..

[heavy schooner]

شرأيك اعطيك رول و تسوي انت

[crimson void]

[heavy schooner]

رد واضح 😭😭

ياخي لسه كل شي سويته بسوي مره ثانيه يا لييييل

اقلك صح اقدر اسويها منسوخه ؟

[sudden arrow]

اخوي Purple

[heavy schooner]

حتي ما اعيد الكلام

[crimson void]

ضيف الرتبه اللي ماتبيها تسوي كلوز ابداً هنا

[crimson void]

يب بس هو ماراح يفرق لأن الكلام الأساسي بيكون باللوحه الآولى بس الباقيين بس تغيّرين الازرار.

[heavy schooner]

اها اوكي

طيب و الكلام داخل التيكت ابغاهم كلهم نفس الكلام فقط اختلاف يعني الزر و اسم الزر و نسيت الثالثه

اي تذكرت مكان فتح التيكت يعني التيكت وين يروح

[crimson void]

هذي كلها سهله كم تبغين تسوين زر من الاساس؟

[heavy schooner]

4

[sudden arrow]

طيب بخفيها ابي شرح صوره غلبتك اخوي

[crimson void]

بتخفيها نهائياً؟

[sudden arrow]

يب بس الممبر ما يشفونها ابداا بس ال تبعون التكت يعملو $Close

[sudden arrow]

يب

بس يقدرون تبوعون التكت يعملو امر ال $close

[heavy schooner]

thanks @crimson void

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

الغي اللي عليها اكس و سوي حفظ بس

[sudden arrow]

ذي اشيلها ؟

[crimson void]

يب

[sudden arrow]

ابي الممبر ما يقدرون يعملون $close

بس تكت سبورت

[crimson void]

الحين سوي اللي قلتلك و جرب احد يفتح تكت و يسوي امر كلوز

[sudden arrow]

تمام

[severe path]

[pure jewel]

كيف سوي شخص يسلم تكت

معي نسخة برميو

@crimson void

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Mentioning staff for support during staff break/server lockdown. Left the server to avoid punishment.
Moderator: @forest goblet

[torn stream]

hey

how do put a member in a ticket?

[forest goblet]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[torn stream]

oh ok ty. after i run the cmd which panel will it put the user in?

[bitter knoll]

Hi

I've added the bot to two of my servers, but it is only showing up one server on the dashboard.
What am I doing wrong?

[forest goblet]

No problem. Since these commands can only be ran within tickets, the user is just added to this specific ticket, so the same panel that the ticket was created with.

[forest goblet]

Please try the steps below:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[torn stream]

Ohh ok tysm! so i need to create a ticket myself & add the user to the ticket channel

[forest goblet]

If you want to create a ticket for a user, you can also enable command style tickets on the dashboard in the settings of the respective panel, and set up a channel that is monitored by the $new command. You can then use $new [user] where [user] can be replaced with a user ID or mention.

[bitter knoll]

3. Dashboard Role (Level: 2)

is this supposed to be created automatically when the bot is invited?

[forest goblet]

No, you can set up dashboard roles on the dashboard under Server configs. Doing so makes sense if you want users with a certain role, but without Administrator permission, to be able to access the dashboard.

[bitter knoll]

okay so its the admin perm that is missing, thank you!

thanks @forest goblet

[iron night]

Gave +1 Rep to @forest goblet

[forest goblet]

No problem.

[torn stream]

oh okay noted tysm Felix

[serene dew]

BALLS WTF

[alpine pollen]

Is it possible to have the remove command remove someone in the “Additional roles” slot? I was trying to do that but it doesn’t seem like it works. If not is there an alternative option to make it to where I can have a certain role see a ticket and then be able to remove specific people from that ticket with that role?

[placid dew]

thanks @forest goblet

[iron night]

Gave +1 Rep to @forest goblet

[forest goblet]

@serene dew Please do not misuse this channel.

[forest goblet]

That should work normally, unless the user has Administrator permission.

[serene dew]

I’m very sorry

[worldly saffron]

Hello wonderful people of ticket tool~ I have a question Does Ticket Tool really require admin Perms{img1] to Create the tickets? (since there's already a perm{img2] to create Tickets so i think that would just suffice wouldn't it )

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

Hey, please check

Personally, I recommend these permissions, then everything works as it should:
https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[sand cipher]

hey guys i have recently purchased the no recoil script for razer version and it hasen't arrived?

[worldly saffron]

Alright~ I Understood that it doesn't really need admin perms, thanks for the info peepo person

[iron night]

Gave +1 Rep to @gilded verge

[sand cipher]

i also have the email that it was purchased with

[gilded verge]

Hey, what you mean? Can you show screenshot?

[sand cipher]

i can show screenshot of the transaction

[gilded verge]

wait....

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

i think

[sand cipher]

oh ok

does it take time for it to proccess the thing then it will send it to me

[gilded verge]

as bot mentioned, you are asking about it on the wrong server 😕

[sand cipher]

what server should i go to?

[gilded verge]

🤷

[quasi cliff]

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[jade topaz]

Hello how can set the ticket bot correctly

[gilded verge]

Hey, what you mean? 😳 If there is any error, show me please

[jade topaz]

How can I set my ticket bot correctly

[gilded verge]

but you mean first setup?

[jade topaz]

For an ADAC dc I brew the

[gilded verge]

I don't understand a bit what you mean, so I'll answer differently...

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

was that what you meant?

[sand cipher]

hey guys ive solved the problem i forgot to download file after you purchased

now i just need to set this up

[gilded verge]

okay but still wrong server 😕

[alpine pollen]

Weird, they don’t have administrator permissions.

[quasi cliff]

Adding up to that, it won't work like that. Using the "remove" command actually removes the user's permissions from the settings and doesn't not remove "Send/Read" perms.

[pure jewel]

بوت تمت بريمو اقدر غير اسم و صورة

[crimson void]

لا .

[pure jewel]

لازم تسوا

بريم

@crimson void كيف اخلي لبوت خلي مرتب

[crimson void]

ان شاءالله قريب .

[crimson void]

مافهمتك

[pure jewel]

ظبتت

[worldly saffron]

Hello~ I use the free Version of Ticket tool and I'm wondering what Tags can do and how you use it in an instance

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[crimson void]

^^

[worldly saffron]

Understood but where can you apply tags to? (correction )

[alpine pollen]

Oh, so in order to remove a desired person from the channel the way to do that would be manually?

[hearty dirge]

Hey sorry to bother @everyone but idk what to do, I got this and I dont know what to do with it

Could someone help me please? I can't "react" on it but it says so

[gilded verge]

Hey, but you have to click the Create ticket button,
Are you seeing any errors when opening a ticket? If so, please send a screenshot
*and if you cannot click this button at all, try refreshing the application or check if you can click this button after logging in to Discord via the website

[foggy birch]

Hello, I have some issues with the ticket tool for a while now and everytime I click on it, it says "Invalid Form Body"
I tried reinstalling and such but it didn't worked so could I get some help since I wish to be able to open tixkets on my phone

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@foggy birch, Please check

[fickle bluff]

Hello? This bot is really great but I do have 1 request, I would love it if there was a whitelist feature so ppl with certain roles could use the bot. is that something in the making by any chance???

[foggy birch]

It says that it's on the newest version

[gilded verge]

Force stop the Discord app and try again, let me know

[foggy birch]

Still the same issue

[gilded verge]

Hey, do you mean, when the user open the ticket, the people in 'this' role have access to that ticket right away?

[gilded verge]

Or there is a error in the panel, try creating a new panel and send to the channel

[fickle bluff]

Yes Exactly

[gilded verge]

There you go:

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fickle bluff]

I know there's a blacklist role but I would appreciate it if there was a whitelist because anyone can use the bot

[thin spoke]

hey guys can somebody help me out

[gilded verge]

If the certain role is included in Blacklist Roles, it means that all other roles can open a ticket

[thin spoke]

how do i give a team access to the dashboard?

[gilded verge]

Hey, go to Dashboard->Server Configs->add a specific role to the Dashboard Roles and then each of these users will have access to the dashboard

[foggy birch]

What I meant is like that I can't do it in any type of server. And I tested it on my own server by adding the bot and making a panel but still the same issue

[thin spoke]

you sir are the man

[fickle bluff]

Thank you for getting back with me but i only want 1 role to use the bot

[iron night]

Gave +1 Rep to @gilded verge

[thin spoke]

thank you

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Could you please send me an invitation to the server in a private message for me to look at the problem?

[thin spoke]

https://tenor.com/view/you-sir-awesome-pointing-salute-gif-16262690

[hallow sable]

Servers aren't showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@hallow sable

[hallow sable]

W admins

[jade topaz]

Is there a way to use a different integration so when posting it shows your avatar and username rather than the bots and can you create or add more buttons?

[thin spoke]

@gilded verge i have a question mate

[thin spoke]

does this mean users of this role can access the dashboard or can manage the dashboard fren

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Button Options->Create Ticket Settings->to Allowed Roles add a role that will be able to open tickets.

My Example:

[fickle bluff]

@gilded verge thank you for helping me

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

everyone who has a role that you add to the Dashboard Roles will be able to manage the entire dashboard

[thin spoke]

you sir are very helpful

@gilded verge thanks fam

@gilded verge thanks fam****

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Is there a way to use a different integration so when posting it shows your avatar and username rather than the bots and can you create or add more buttons?

[gilded verge]

It's working now?

[gilded verge]

If you want more buttons like this on screenshot, you mean multipanels
but I don't understand what you are asking a moment earlier, could you show an example please?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

oof, wait 😄

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[jade topaz]

So you know how when posting it shows the bot name and avatar, anyway to change it so you can use your avatar and name rather then the support ticket?

I want to view the ticket I closed

[jade topaz]

?

[gilded verge]

you probably mean whitelabel, though I'm not sure. Anyway, as far as I know, whitelabel is planned

[jade topaz]

Is there any authorized support?

[gilded verge]

Wait, I didn't understand a bit. So you had an open ticket on some server, you closed it and you no longer have access to it, right?

[jade topaz]

a client opened a ticket on my server
and I closed that ticket
I want to access the conversations on this ticket

[gilded verge]

but uhm, then you have to ask for access to the channel on the server where the ticket was closed, because if you do not have permissions, administrators on your server can grant them to you.

[jade topaz]

how will I do?

[jade topaz]

I am my own server and admin

[gilded verge]

wait, has this ticket been closed or deleted? because it makes a difference

[jade topaz]

closed and deleted

[gilded verge]

uh... if the ticket has been deleted and the transcript has not been saved, you cannot access because the chat does not exist because the channel does not exist 😕

[jade topaz]

hmm

Can't the authorities help?

[gilded verge]

next time, use the command $transcript to save the conversation

unfortunately no one can, if the channel does not exist then it is not possible to get those messages 😕

[mortal igloo]

How would I put the ticket invite into a channel?

[gilded verge]

huh? what you mean? 😳

[mortal igloo]

So, basically,

I've added the Ticket Tool into my server.

But I need to place it into a channel so that people can click " create ticket "

If that is understandable?

[gilded verge]

ooh, just go to Dashboard->Panel Configs->and send panel to certain channel

[mortal igloo]

Thank you!

[loud cypress]

how

how do i make it so there are multiple buttons under one message

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

This is multipanels

[gilded verge]

Update: Everything is working fine.
Cause found: This user has a problem with the Discord application on the phone.

[past tide]

i have invited the bot 4 times now and i have tried relogging det website 8 times now, what do i do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Check

[thin spoke]

how can i set that up

[gilded verge]

you mean how to make several buttons in one panel?
if so, check this:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[formal spruce]

سلام عليكم

[robust sandal]

! miroxik74

Peace be upon you

Arabic (ar) → English (en)

[formal spruce]

وين اختفى الدعم العربي ؟

Hello

Help please

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Can this ticket bot allow you to use your own webhook?

[formal spruce]

Well, my problem is the message that comes after closing the ticket - there is a spelling mistake and I don't know how to change it

[gilded verge]

Okay, I have no idea how to help you both, so please wait for someone else to help

[quasi pine]

Hi there! I can help you.

Is this a DM ticket log or a ticket log sent a specific channel?

[formal spruce]

This sends to a specific channel

[quasi pine]

Settings > Logging Options > Edit transcript message

You should find it there!

[quasi pine]

It can, but very limitedly and it requires premium!

[jade topaz]

I have premium, how would I do it?

[formal spruce]

Thx

[iron night]

Gave +1 Rep to @quasi pine

[quasi pine]

Talk with a staff member in #premium-support !

If you do not have access, run $pc !

Sadly the bot channel is closed so you can do it here!

$pc

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @quasi pine.

Found 4 servers in total and 1 with premium and permission

[quasi pine]

Like that!

@jade topaz

[jade topaz]

Alright!

$pc

[humble sequoia]

Premium Check

I was unable to detect a premium server for @broken plaza.

Found 2 servers in total and 0 with premium and permission

[jade topaz]

Oh interesting

[quasi pine]

Make sure you have your username and ID connected!

[jade topaz]

Alright!

[quasi pine]

You can do it by going to the subscriptions page and logging in by clicking “Manage Subscriptions”. Then, once in, click the settings icon and enter your username and ID!

Make sure you remember what email you used when purchasing!

[humble sequoia]

Premium Check

I was unable to detect a premium server for @broken plaza.

Found 3 servers in total and 0 with premium and permission

[jade topaz]

Ah!

[steep drum]

why can i only see the bot as the owner of the server and if im like a recruit or communnity in the server and i click on make a ticket it doesnt show up?

[gilded verge]

Can you show error when you try make a ticket?

[steep drum]

its doesnt show an error it just doesnt let me see it unless i put on my owner role

[candid vale]

how can i make a ticket

[steep drum]

u can just ask right here

[gilded verge]

So every time you open a ticket you don't have access to the channel, right?

[steep drum]

ya

[candid vale]

ya

[gilded verge]

This could mean that panel permissions are misconfigured. I recommend these: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@candid vale,

[candid vale]

ya

i did not let me go in

[gilded verge]

I did not understand what you wrote now, can you try again please? 😳

[candid vale]

i need a ticket for washezez

washiez

[gilded verge]

ooh sorry i forgot about that...

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[candid vale]

when we get in what do we gotta press

[gilded verge]

if you go here you will find out how you can create a ticket on your server

[candid vale]

ok

what do you put for server

how do you create a server

because i keep trying to get a server but does not wrk

[thorny flicker]

How much votes I have

$vote

[humble sequoia]

Votes

Current Votes: 3
Lifetime Votes: 11
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 12h, 0m
To redeem your current votes use $vote redeem

[thorny flicker]

$vote

[humble sequoia]

Votes

Current Votes: 6
Lifetime Votes: 14
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 0h, 0m
To redeem your current votes use $vote redeem

[gilded verge]

you can use the same command on your server

[jade topaz]

why my people can't attach files when they create a ticket? someone help me

[blissful bolt]

perm problem

[jade topaz]

yes

[blissful bolt]

go in the channel where the tickets are open and go to perms and attach files

[wary brook]

How do I add them to my server

[blissful bolt]

?

[wary brook]

Like once they in it what do I do

[blissful bolt]

add what

[wary brook]

To use it all it says is it is in my server

[jade topaz]

so i have to do that eveytime they create a ticket?

[blissful bolt]

i use a different ticket tool bc of that reason but yeah you do

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Permission Options->User Opened Permissions->Attach Files to ✅

[wary brook]

Bro can u screen record showing me that

I’m lost

[jade topaz]

ty

[iron night]

Gave +1 Rep to @gilded verge

[blissful bolt]

what getting a new ticket tool?

[wary brook]

So it’s one in my see df right

I’m tryna use it

And it keeps saying add it

[gilded verge]

@wary brook check this:

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[wary brook]

And I’m getting mad

[novel lance]

hello, I have problems with my character who is Rayko Douglas whose face is misconfigured, I have not been able to roleplay because of it, I wonder how I could solve it. since it is in the origin the evolution attached photo so you can see it.

[upper flower]

not here buddy...

[upper flower]

go somewhere that cares

[primal turret]

ehm, guess I have to keep it shorter? Transcripts are showing broken image with "attachement" links that only result in errors. is this something related to tickettool settings or discord?

[shut bolt]

Heyyyyy

Sorry for that

I unmuted you, the bot wasn't supposed to mute you lol

This is a discord issue, they changed the way the store their deleted files which doesn't keep them for too long now. The premium bot does save max 8mb worth of files on your transcript

[primal turret]

I see so thats why I can see the pictures I posted in a ticket, but others can't
or maybe even I won't be able to see them shortly?
(no worries about mute)

rather unfortunate, but thank you for clarifying! 🙂

[shut bolt]

Indeed

[shut bolt]

No problem, glad to help

[dense kettle]

so i gave the bot administration and everything and it still wont show the server under manage servers

[shut bolt]

#📈│reviews is the place for you

[shut bolt]

Check the message below

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[dense kettle]

thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Anything wrong?

You say how to make a review, I sent you the channel to do one

Oh, yeah, probably due to the revamp #📣│server-news

[vernal remnant]

I'm wondering if anyone can help? Ticket tool dashboard webpage isn't showing my discord server I just invited the bot to.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Yeap, check

[vernal remnant]

Thank you. I can't find anything on changing my permission level so I can get that taken care of.

[red nexus]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[red nexus]

When I open a ticket this shows

[gilded verge]

Please run $debug on your server and send link here from bot

[red nexus]

What

[gilded verge]

On your server use command $debug and send link here
Example link:

[red nexus]

Ok

[gilded verge]

i.. uhm, only link

[red nexus]

Oh

https://discordapp.com/channels/509192800865353738/662692902245498910/980320217446121522

[gilded verge]

He's missing something ... what do you think?

❌ - Manage Channels
❌ - Manage Messages

[red nexus]

Oh

How to fix that or turn it on

[gilded verge]

For the future, I recommend these permissions, then it works best: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

Server Settings -> Roles -> Ticket Tool -> ....

[pine nimbus]

Oi tem como me desbanir por favor

Eu fiz uma coisa que n sabia que podia

[gilded verge]

Servidor errado

[pine nimbus]

Qual é o servidor

[gilded verge]

🤷

[pine nimbus]

Por favor cara gosto do jogo

[gilded verge]

⚠️ Você está no lugar errado
Fornecemos suporte para o bot de discórdia da Ticket Tool e não podemos ajudá-lo com qualquer problema que você tenha.

• Não sabemos com qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de tickets de bot, feche este ticket

@pine nimbus

[chrome pilot]

when i choose multi panels, name of the panel order than buttons name

[gilded verge]

From what I understood, in this case you need to disable the ticket button in the main panel

[gilded verge]

sooo... solved?

[chrome pilot]

no

aw i think this problem

is from me...

[gilded verge]

ooo wait i missed it 😅

[chrome pilot]

i'm dumb

[gilded verge]

Go to each panel separately and set the name as it should be

I'm not sure if that's it what you mean, but I hope so

[hidden flame]

question I have ticket tool setup but when tickets are created everyone can view? Any idea on how change to creator only?

[gilded verge]

I recommend these permissions: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[chrome pilot]

i know and fixed it, and also thank you for helping me :3

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yassss!

[hidden flame]

Thank you!

[iron night]

Gave +1 Rep to @gilded verge

[jaunty ermine]

guys how can i add a role can see my private tickets pls 🙂

[gilded verge]

Probably you mean Support Team Roles

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jaunty ermine]

i do it not working like i dont wanna give admin on the role like normal role can see the ticket like support

[gilded verge]

create a new ticket and check again

btw View as Role doesn't help

[teal river]

it says we can create tickets but we cant see make-a-ticket

is this intentional or not?

[gilded verge]

On which channel do you see this message? 😳

[teal river]

#📣│server-news

[gilded verge]

ah yes, currently this channel is not available because the server is being rebuilt

[teal river]

oh

[prime bridge]

☯SatanRayshe☯†ᴮᶠᶠ#7833 has been warned!
They were notified via dms.

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

bello is anyone here to help

how can i make ticket panel like this

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[chrome pilot]

@jade topaz ^^

[jade topaz]

@chrome pilot how can i get premium

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[chrome pilot]

Also you can use $vote, every 6 votes you'll receive 12h of ticket tool premium

[jade topaz]

@chrome pilot i have 7 day's premium

but how can i invite premium bot

[chrome pilot]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[chrome pilot]

wait

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[chrome pilot]

thx

[jade topaz]

@chrome pilot invited now how can i create mulit pannel

[quasi cliff]

Every vote gives 12h premium and minimum is 6 votes for claiming

[quasi cliff]

@jade topaz Multipanels

[jade topaz]

@quasi cliff @jade topaz where's is multi plannel

[quasi cliff]

Goto settings in panel

[jade topaz]

next

@quasi cliff

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[jade topaz]

@chrome pilot i didn't understand this

[chrome pilot]

...

create panels

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 21
Lifetime Votes: 121
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 10 days, 12h, 0m
To redeem your current votes use $vote redeem

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

$vote redeem

[craggy geyser]

You can run this in your own server

[jade topaz]

Aha

OK....Where should I write the redeem code

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[nova wharf]

How did you get access to that?

[hearty dirge]

It still doesnt work

I tried everything but still nothing

[craggy sky]

Is there any way we can check our ticket history?

[jade topaz]

ı added ticket tool to my server

but it did not send the message to open a ticket

[mortal igloo]

You need to create a panel.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

@formal tulip

[chrome pilot]

deleted channel 😢

[astral rapids]

My panel is creating tickets into another category

how do I put it in the same channel?

[astral rapids]

thanks, I will try that

[thorn grove]

Hello, such a problem, the bot does not change the permissions when the ticket is closed, although I configured everything on the site.

[weak oasis]

make sure that you saved the desired settings if didn’t work. go to the channel that have panel sent to and delete the message then resend it again

[thorn grove]

Okay I will try

Did not help

[slow ravine]

what is the problem>

?

[thorn grove]

the bot does not change the permissions when the ticket is closed

[slow ravine]

premissions of what

[thorn grove]

of user

[weak oasis]

do the bot have permissions to that specific category or administrator in general?

[thorn grove]

yes

[lapis swift]

hi

I added the bot to my server & idk how to use it

[thorn grove]

use $help

[wicked abyss]

Is it still possible to gain premium acces?

[weak oasis]

yeah of course

[weak oasis]

can you please type $debug and send me the link in dm's

[mortal walrus]

كيف أخلي البوت يرسل في قسم معين

[weak oasis]

من الموقع

[mortal walrus]

أي بس كيف الطريقة

[sharp prawn]

Hellooo

[weak oasis]

hey there

[sharp prawn]

Do we need premium access in order to enable transcript?

Logs

[weak oasis]

if you want auto transcript then yeah it needs premium. but other than that transcript is free

[mortal walrus]

كيف أخلي البوت يفتح التكت في قسم معين

[weak oasis]

راجع الصورة الي فوق يقلبي

[sharp prawn]

What does auto transcript mean?
What is the difference between auto and manual?

[mortal walrus]

انا مو قصدي اني أخليه يرسل التذكرة أنا قصدي أنه لامن أفتح التذكرة أبيها تنفتح في قسم معين

[thorn grove]

In private messages? Or what do you mean by "dm's"?

[weak oasis]

for manual, you have to $transcript command every time you need to save a log or click the button when ticket is closed, but for auto. if you close the ticket it will automatically do it for you and save the logs

[weak oasis]

yeah private messages

[mortal walrus]

ولا أقولك بكتب في اليوتيوب

[mystic mica]

Why isn't my current votes updating, I just voted but shown on $vote

[thorn grove]

Should I wait for you to accept a friend request, or what private messages should I send the link to?

[weak oasis]

اها, تفضل من هنا يعيوني

[weak oasis]

no just send it right away, my private are open anyway

[weak oasis]

try in a minute or so

[mystic mica]

Been 5min haven't updated yet

[meager glen]

I support community

[mortal walrus]

أحسك 🆘

[weak oasis]

هذا الروم للمساعدة فقط

[jade topaz]

1 more day

[uneven berry]

How do i remove the bot from my server? Whenever i try to do it, it says that I do not have permissions to remove this integration

[north dagger]

how do i add a ticket in a special channel

[tepid island]

mouse#0679

The util module has been denied for your role on this server.

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[silk chasm]

next to the send button there will be a channel next to it so change it to the specific channel you want then press send :)

[north dagger]

do you have a screenshot

[brazen trench]

hello ,
I can't connect to my moderation space

[north dagger]

it didnt work

[subtle bobcat]

how buy jailbreak cash

@north daggerhelp

[north dagger]

dont know

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shut bolt]

Wrong server

[north dagger]

@severe path can you help me

[astral rapids]

Transcript channel #transcript missing permission

what permissions does the transcript channel require? I keep getting this error

[jade topaz]

Hey i want tt premium how i get

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[coarse wedge]

As far as I know it needs at least view channel, send messages embed links and attach files to work properly in the transcript channels

[astral rapids]

brilliant, I will see

[jade topaz]

Any other way

[coarse wedge]

Wdym by other way?
The premium bot is only for premium servers

[languid crane]

I made a ticket to discuss a situation in my server. How do I add the person now to the ticket?

[coarse wedge]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[coarse wedge]

You can add a user using this command above

[languid crane]

Okay thanks!

[jade topaz]

Means any other way to do autosave transcript when we close or delete

[coarse wedge]

Automatic transcripts are only possible with premium you can create a transcript using the $transcript command

[languid crane]

Okay it's not working. I type it and it won't let me add them. Do I need to have additional roles set to the panel or something??

[coarse wedge]

Does the command output any error?

How do you use it? May send a screenshot

[languid crane]

It will say missing role/user

So to be more specific- the panel is set to only admins as support team. I made the ticket and now I want to add the regular member we need to talk to, but when I type @ it will only let me add the other admin and then specific roles it won't let me pick any members. Then when I hit invite it gives a server link for my friends list.

And when I manually try to type the member's @ it will just say missing user/role

[coarse wedge]

You may try using the user id of the user you want to add

[languid crane]

I did

[coarse wedge]

Like $add 618805150756110336?

[languid crane]

It's all numbers? How do I find that

[coarse wedge]

It normally also should work with the ping but Idk why it don´t work for you
Just a alternative to the user ping

[languid crane]

How do I find a user id

[coarse wedge]

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[coarse wedge]

You have developer mode enabled?

[languid crane]

I don't think so no

[coarse wedge]

Try enable that
and then copy the user id from the user you want to add to the ticket
by right clicking the user for example in the member list

And then do $add theirID

[languid crane]

Ah so I'll need to hop on my pc

[coarse wedge]

No would also work on mobile too isf you don´t want to switch devices

Instead of right clicking you can copy it on their profile

[languid crane]

Okay

[pure jewel]

كيف سويها

[robust sandal]

هذه هي الميزة المتميزة متعددة الألواح. في الأساس ، يمكنك ربط لوحات متعددة برسالة لوحة تذاكر واحدة.

English (en) → Arabic (ar)

[bleak lion]

how do i add a suport role

i want to add someone to be able to read tickets

[slender minnow]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[slender minnow]

@bleak lion ^

[bleak lion]

thanks

[mystic mica]

Votes on top.gg dosent update I think, because it only updated for discordforbots one. Idk if it's a big or smth

[coarse wedge]

You got it working?

[jade topaz]

Hi, regarding the opened tickets. Is there an option for moderators/owners to claim the ticket so other personals cant type in there too?

[severe path]

🤷‍♂️

[coarse wedge]

Yea the claiming feature could be the solution but thats a premium feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[jade topaz]

i love you so much man ( no homo)

[coarse wedge]

👍

[jade topaz]

is there also an option where you can hand it over to another personal when its claimed?

[brazen trench]

I can't connect to my moderation space

[coarse wedge]

Yea the staff can also unclaim it to let a different staff claiming it.

Can also be protected by the option above allowing only the user who claimed it to be unclaimed

[jade topaz]

i see

[languid crane]

No. Now it says failed to add, missing permissions

[wispy cave]

hey, so I have enabled claiming but it's still coming up with warning: claiming isn't enabled when it is?

also using the premium bot

[coarse wedge]

Did you hit the save button just to be sure 😄

[wispy cave]

yup

[coarse wedge]

Hmm try to disable it, saving it and then redo it

May it got stuck there idk

[wispy cave]

fixed, thanks!

[languid crane]

I still cant add people- now it says missing permissions, but i dont know what permissions to add

[coarse wedge]

The bot opened the ticket normally right?

[languid crane]

I opened the ticket yes

Failed to add Missing Permissions

[coarse wedge]

Has the bot manage roles from the server side settings?

May you run the $debug command and screenshot its output here

[languid crane]

oh! let me go check

[languid crane]

yes it does

[coarse wedge]

Hm strange you may view the output of $debug

[languid crane]

https://discordapp.com/channels/509192800865353738/662692902245498910/980491699333779507

[coarse wedge]

Sadly Im´not staff to view this link but does it tell you any missing permissions?

[shut bolt]

I'll send it for you

[coarse wedge]

😮

[languid crane]

Do you know why I can't add people to the channel?

[shut bolt]

I'll let Martin help you, if he needs help I'll be glad to assist, but Martin is helping you

[languid crane]

Okay

[coarse wedge]

Hmm seems fine are you sure the user id is correct?

[languid crane]

Yes, it added the person but then said failed to add missing permissions

[coarse wedge]

Lol strange that would actually be a bug if it works and it still oulputs an error

[languid crane]

You sure?

[languid crane]

So i just cant add people?

[humble sequoia]

Missing Permissions

If Ticket Tool is missing one of the needed permissions it won't be able to properly manage the tickets, hence leading to the mentioned error. Run $debug within the channel you are facing the issue, any permission marked by the bot as :x: is missing for proper functioning.

What if everything is ✅?

Note that Ticket Tool, or any other bot, isn't able to grant or deny any permission to anyone if it doesn't have it within its permissions, such as a regular user. If within your Permission Options you marked Send TTS Messages and/or Use External Emojis as or and Ticket Tool doesn't have those permissions within its role (since they aren't needed to the basic functioning) the bot won't be able to assign the overrides you have specified.

To fix this, grant the mentioned permissions to the bot or mark them as inside the Permission Options menu.

[coarse wedge]

May you follow this little guide

[languid crane]

I dont understand

[languid crane]

So It needs be able to send tts messages and external emojis?

[kind talon]

sorry if this has been answered a million times but some people on my discord don't see the ticket panels, they only see the button to open tickets

i did search for an answer but to no avail

[coarse wedge]

Yea you may still check the bots permission if it has alll these permissions as explained above.
Bots can only add perms they also have

[languid crane]

i added the external and tts perms and it worked finally

[slender minnow]

Hi, make sure that your server members have this enabled
https://i.imgur.com/xkNM9Pb.png

[languid crane]

thanks

thanks @coarse wedge

[iron night]

Gave +1 Rep to @coarse wedge

[slender minnow]

its under text and images

[coarse wedge]

No problem glad its solved now 😄 Enjoy your day 🙂

[jade topaz]

Wasnt WhiteWolf and such already probationary support?

[shut bolt]

All of probies were probies before this week

We hadn't introduce them tho

[jade topaz]

So what about the applicants that applied, (for english support) if they werent mentioned, did that mean they failed?

[jade topaz]

Ah, i understand.

[kind talon]

thanks a million!

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

np

[kind talon]

one more thing i can't figure out, tickets are not being opened in the category i want them to, even though i have them set in the settings

[slender minnow]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

make sure the bot has the Send Messages, Manage Permissions, Manage Channels, Manage Roles permissions in the category as well

[kind talon]

ok thanks so much!

Thanks @atomic solstice and @slender minnow

[iron night]

Gave +1 Rep to @atomic solstice

[silk crown]

so i cannot make a ticket setup without the dashboard??

[slender minnow]

nope, you can't 😦

bcz you need to create a panel first which is basically like a setup

[silk crown]

i don’t have access to the dashboard as i’m not owner of the server but i am helping making it and they don’t know much about bots as much i do, so this kind of limits me

i’ve tried logging in and out, not sure what perms you need to see the dashboard

[slender minnow]

You probably do not have admin perm in your role. You can ask your server owner (or whoever can) to give your role admin perm.

[atomic solstice]

you can also ask the owner to assign a role as a dashboard role, which will let you view the dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 29, 2022, 4:13 PM

[mystic hound]

All applications have been processed

Anyone not mentioned in the announcement has unfortunately not made the cut

[jade topaz]

Damn

So i didnt.

oof.

[mystic hound]

Unfortunately not

[jade topaz]

Can i know the reason why?

Please

[mystic hound]

If you haven't been contacted with specific feedback, the denial reason is simply that we felt you weren't a good fit for our team

(this goes for everyone)

[rancid kettle]

Bot's message history is deleted, how can we fix it?

@mystic hound

[gilded verge]

#📂│information rules 4

[weak oasis]

what do you mean?

[soft tiger]

what do I do after this ?

[gilded verge]

Does this still apply to redeem code?

[soft tiger]

the redeeming votes thing, yeah

[gilded verge]

When you use $vote redeem, Ticket Tool bot sends you a private message with a premium code

[soft tiger]

oh okay

[gilded verge]

Next if you copy this code, go to Dashboard->and click Redeem Premium

[soft tiger]

im not getting the priv msg for some reason

nvm got it now

[soft tiger]

ty

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

😊

[soft tiger]

^^

[spark cosmos]

why doesnt the website detect my other server

i wanna change my premium to another server

[buoyant condor]

.

Hello

[gilded verge]

Can you show where you wanted to change the premium server? I mean screenshot please

[gilded verge]

oh... try:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

same as above, try logging out and logging back in, then check

[spark cosmos]

oh it worked thanks

[gilded verge]

no problem 😊

[thin spoke]

if i select a tickket category, will tickets overflow once the category has reached 100 or tickets collectively reach 100

and do i need to change each panels config or will the multipanel config apply to each panel

[weak oasis]

ticket's more than 100 in 1 category will not be created so i strongly suggest a close category

multipanel is same as panels each so config will be each panel not in one category/one setting

[thin spoke]

thanks

[iron night]

Gave +1 Rep to @weak oasis

[weak oasis]

anytime

[thin spoke]

what i mean is if tickets begin to overflow at the top, will this be delayed if i have multiple categories

will send eg

[weak oasis]

it will never overflow since it will not be created so if you can make multiple category's for each purpose of panel

[thin spoke]

why do they overflow at the top?

[weak oasis]

is it connected to a category?

[thin spoke]

no

but my question is

[weak oasis]

that's why

[thin spoke]

if it is connected to a category is the ticket per category max 100 or total 100, thanks

[weak oasis]

yeah the maximum number of channels created set by discord is 100 so it will be stucked

[thin spoke]

ty mate ❤️

[iron night]

Gave +1 Rep to @weak oasis

[weak oasis]

no problems, glad to help ❤️

[craggy geyser]

Neither. Its a limit of 50 channels per category

[thin spoke]

thanks do tickets delete once limit reached or overflow at the top

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

Overflow at the top unless you set a second (or more) category

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[jade topaz]

how to setup like this 🤡?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

Only for premium?

a!snipe

[quasi cliff]

Yes

[jade topaz]

Kk thanks

[worldly saffron]

hello~ can i inquire information about the bot but i don't know if this channel is appropriate to inquire bot info 🤔

[shut bolt]

Hey there

You are in the right channel

[willow shard]

Hello everyone hope all is good . So I have a question , can I remove someone from a ticket even if they have the support team role ?

[shut bolt]

Hey there, you can use the $remove command

Since the user perms are over role oerms

It will remove their access

[willow shard]

Ye I tried that but it didn't work ?

[shut bolt]

Huh, weird

[willow shard]

It works normally on people who don't have the support team role

[shut bolt]

Really weird, if you had like open a ticket at #🎫│make-a-ticket for our team to check it, right now I can't test but we'll have someone to help you

[willow shard]

Ok mate. Thanks for the quick reply . I'll do that tomorrow

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

No problem, have a great day

[willow shard]

You too

[worldly saffron]

Alright~ So i was testing if it shows images{img1] when i view the ticket but when i tested with other types of files, XML seems to not be able to show{img2&3]

[shut bolt]

Due to recent changes discord made to the way the keep their deleted files. Now they don't store then for too long as they used to do. This causes the issue you have that images aren't accesible, the premium bot saves up to 8mb on the transcript file

[worldly saffron]

alr alr~ understood, thanks for the info! i have one more thing to ask about. If premium can save 8mb on a Transcript file, then how much can The Free version store?

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Currently the free bot doesn't store any file, it's a premium feature, for now

#📣│bot-news message

[alpine pollen]

Is it possible to make the remove feature remove someones read and write permissions from a ticket if they have a role in the “additional roles” section?

[worldly saffron]

Alright~ Thanks again and Gladly Appreciated

[iron night]

Gave +1 Rep to @shut bolt

[worldly saffron]

You can, Go to Panel Settings > Permission Options > Additional Roles Opened Permissions/Additional Roles Closed Permissions And then Turn off Read and Send Messages

[copper token]

Hello When i go to manage my servers my server dont pops upp i have invite it it the server. What Will i do?

[humble sequoia]

━━ moved to ticket ━━

[alpine pollen]

That appears to take away the whole roles access itself, wanted to only take a specific person away

[worldly saffron]

Ahh oke~ Then it's not Possible since there is Only options for Opener and Role, not a Specified User to Remove

[alpine pollen]

Ahh. Maybe they can add this feature in the future. Thank you for the help

thanks @worldly saffron

[iron night]

Gave +1 Rep to @worldly saffron

[worldly saffron]

No problem~

[steady pier]

I bought eulen for 1 month and so far I haven't received the key, I only received the invoice... help!!! someone help me

Can someone help me please ?

[gilded verge]

what is eulen? 😐

[steady pier]

eulen gta menu mod

[gilded verge]

lol

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hello. Im having a problem. When i try to wiev my server settings, the page says this, y relogged like 8 times, and i don't know what to do..

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Hey @jade topaz, Check

[jade topaz]

I did that.

It follows not seeing.

[gilded verge]

but you did everything this what message says?

[jade topaz]

Yes

[gilded verge]

what's your $level?

[jade topaz]

Any one know how make this in ticket

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

yap

[jade topaz]

@gilded verge thx <3

[iron night]

Gave +1 Rep to @gilded verge

[jade igloo]

Where do I need to go to start a ticket for a dayz server ? I thought I did in the "make a ticket" channel but the bot replied I was in the wrong place and couldn't be helped.

[quasi pine]

Hi there! Since this was a ticket for a specific server, we sadly do not know how their ticket formatting works and cannot help you. Apologies!

There are hundreds of thousands of servers that use Ticket Tool so support for a specific server is not possible

Unless I am reading your message incorrectly.

[jade igloo]

I don't remember his name but there was a guy a little over a month ago that was moderating a dayz channel that's not there anymore. He said to open a ticket and I'd gotten a response it was being worked on, and then another saying changes had been made and to let them know if it had made a difference. He's left so I don't have the chat log anymore... but you're saying if I have lag issues etc on my private server, there's noone from nitrado that can help ?

Do/can I put the problem in here and see if the general community has any help or suggestions ?

[jade topaz]

owner

[gilded verge]

If logging out and back in doesn't work, you can create a ticket and ask staff for help (#🎫│make-a-ticket)

[inland plover]

I am truly unsatisfied by the space

[jade topaz]

Hey everyone. I have this message and I can't find any solution online.
I'm the admin of the server - not me nor anyone else can open a ticket.
Help?

[gilded verge]

Hey, please use $debug on your server and send here the link you get from the bot

[jade topaz]

Tried twice - nothing happening

Checked, it is the correct prefix

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

Tried as well - it seems the bot doesn't respond to $ commands in my server

Tried to change the prefix - doesn't work still

[gilded verge]

btw I recommend these permissions, then everything works as it should: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

In that case, the bot has a temporary outage on your server, usually returning within 30 minutes 🤔

[jade topaz]

Does it normally happen? Because I've had Ticket Tool in my server for a few months now with no problem.

[jade topaz]

Helped - thanks!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

woah! nice 😊

[gilded verge]

psst interesting fact: you can have a premium bot for free, you only need to vote for it and when you receive a premium code and invite a premium bot, you will not experience any problems with using it 😁

just go to #🤖│bot-spam and use $vote

[jade topaz]

Alright, thanks. (:

[iron night]

Gave +1 Rep to @gilded verge

[cloud kiln]

How do I set up the ticket tool in servers?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Check docs or go to #📂│information and click Setup Guide

[paper briar]

Hi all, can someone help me work out how to make the ticket panel combine all ticket types into one panel, where you have a few buttons for the different tickets, and simply select which one you need. I’ve seen this on a few servers but I only seem to be able to do one ticket per panel currently. Is this a premium feature or something?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

Hey, check

[paper briar]

I’ll take a look, thanks

[iron night]

Gave +1 Rep to @gilded verge

[still mason]

The bot in my server does the following:

When a ticket is closed, I have the option to Transcript, Open, or Delete.

When I press delete, a transcript is sent to the person who opened the ticket via DM, and a transcript is saved to my transcript channel.

Question 1:

If I press Transcript before I delete the ticket, does the transcript only go to the transcript channel, and not the ticket opener's DMs?

Question 2

If I close the ticket, it will no longer allow the individual who opened the ticket to see that ticket. If I have a conversation with my admins on the ticket after it's been closed, does the conversation that follows the ticket closing get included in the transcript that is sent to the ticket owner's DMs?

[tight sand]

I set up the ticket tool but when someone makes a ticket it says 'Missing Permissions' what does it mean?

[still mason]

The ticket bot needs perms to open channels. You need to make sure:

The ticket tool has permission to open channels and permissions to give access to those channels.

[tight sand]

Where do I allow the permissions?

[still mason]

In your "roles" section of the server settings.

[tight sand]

And which permissions are mandatory?

[still mason]

Manage Roles, Manage Channels, Manage Messages

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[still mason]

@tight sand

[tight sand]

OK thank you!

[craggy geyser]

Hi there. The button purely does the channel. As for dms, you can set it to transcript upon closing and then it won't show further conversations

You can have it automatically go to the channel too

[still mason]

Thanks @craggy geyser!

[iron night]

Gave +1 Rep to @craggy geyser

[gilded verge]

I was just about to write .. ahh that Staff, always faster XDDDD

[tight sand]

Last time I accidentally didn't allow manage roles and now when I try to change it doesn't work? What do I do?

[gilded verge]

*btw I recommend these permissions, then everything works as it should: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4

[gilded verge]

in the dashboard you only have a preview, you can change the permissions only in the Discord role settings

[tight sand]

Oh, but I'm on phone and for some reason I don't have the manage roles permission in the settings.

[gilded verge]

So then you don't have permission to change roles on the server, and that's probably why you can't.

[tight sand]

I'm the owner though but in the permissions it doesn't have a permission shown for ticket tool to manage.

[gilded verge]

oh, so there has been a little misunderstanding, sorry

sometimes the Discord application can be buggy and the best thing to do is check if you have an update available, maybe then you will be able to change permissions on your phone again

[tight sand]

These are the permissions that I can see

And I've got no update for discord. Is it possible to change the permissions on the dashboard website?

[gilded verge]

As I mentioned, you only have a visual preview in the dashboard, you cannot change role permissions there.
If you want change role perms, go to Server Settings-> Roles-> Ticket Tool -> .....

[tight sand]

OK thank you...

[upper compass]

Hi anybody know how can i disable this message ?

[craggy geyser]

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[molten edge]

Go to https://docs.tickettool.xyz/ then dashboard and if you didn't see your group log out and log in again.

[molten edge]

Or use $level in your group

[cyan rover]

Any one have queries fell free to ask if due to any reason you cant ask here fell free to dm me ❤:-)😊

[frank snow]

Yea

Go to https://docs.tickettool.xyz/ then dashboard and if you didn't see your group log out and log in again.

YEA YOU SURE

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[molten edge]

Read in the above

[past basin]

Yoo, what i've noticed that the bot commands $add user/id don't work on mondays for 1 hour. Is there any reason for this? Maintenance ?

[molten edge]

Look #📣│bot-news So you can see what happen.

[past basin]

mhm strange

[molten edge]

Probably in your server it doesn't work because in my server it does work. @past basin .

[past basin]

i didn't say it didn't work at all. I said it didn't work for some minutes and it worked again all of a sudden nothing changed of settings etc..

[opal mica]

https://tenor.com/view/happy-memorial-day-star-usa-memorial-day-celebration-gif-17287301

Thanks for your hard work Devs, Support team, Mods, Admins, etc

[jade topaz]

can anyone help me with ticket. i made a support role and it keeps adding other admins. i only want it to view support can anyone help me?

[craggy geyser]

If a user has the administrator permission, they can't be prevented from viewing any channel due to discord permissions

[sick stirrup]

Hi, is it normal that the site disconnected me from my account and before that a strange verification was necessary

[gilded verge]

Hey, can you show it please?

[sick stirrup]

I had it before but now I don't

[gilded verge]

Was it something like that?

[sick stirrup]

yes

[gilded verge]

ooh this is Cloudflare protection, everything its okay 😊

[sick stirrup]

Ok thank you for your help I was scared for a moment

[gilded verge]

no problem 😁

[marble sequoia]

Hi when i close the ticket Is there a way to save the ticket automatically?

[weak oasis]

unfortunately, this future is only for premium bot

[marble sequoia]

thanks

[iron night]

Gave +1 Rep to @weak oasis

[marble sequoia]

how

+1 Rep to @weak oasis

[weak oasis]

if you type thanks it will automatically rep

[marble sequoia]

[radiant fractal]

Hi support, I'd like to change the name of my bot and avatar. How can I go about doing that?

[high oyster]

You cannot change the Ticket Tool avatar however you can nickname the bot if you have permissions in that discord server.

[gilded verge]

Yep, whitelabels is planned

[radiant fractal]

Hey Winter, gotcha. I've seen some other ticket tools with the same features with custom avatar and name -- is that a different bot?

[high oyster]

There is only @humble sequoia and @pseudo glen they have similar icons just different colours. You can nickname the bot but not change the avatar you must be referring to a different bot.

[wooden panther]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[wooden panther]

how can I get the Premium Role on this Server?

[jade topaz]

I recommend you too make a #🎫│make-a-ticket for that one.

[high oyster]

There you go.

[wooden panther]

ty

[craggy geyser]

For reference, if you run $pc in #🤖│bot-spam it will check automatically if you have premium and give the role

[crude canyon]

yooo

is there a way to download all the transcripts for a channel?

[wispy cave]

is there a way when you claim a ticket it removes the button or is that not possible?

[jade topaz]

What button are you exactly talking about?

[wispy cave]

claiming button.

[jade topaz]

From my knowledge there isn't.

[wispy cave]

using premium* -- forgot to say, sorry.

[jade topaz]

Ah!

Let me check that one for you.

[jade topaz]

You can do $pc in #🤖│bot-spam to get your role here.

[wispy cave]

thank you.

[iron night]

Gave +1 Rep to @next mist

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

@crude canyon, Hey, I would like to help you but I have to understand what you mean because to get the transcript from the ticket you have to click:

- the transcript button on the ticket channel,
- use the $transcript command,
- or set it to automatically send the transcript (if the ticket is closed or deleted) to a specific channel.

Check on how to set up a channel for transcription.

[crude canyon]

yooo ty for helping out

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hey! How exactly did you make that pop up?

[crude canyon]

so yea I have the channel setup and all transcripts are there

[jade topaz]

The bot pop up.

[crude canyon]

but is there a way to mass download

[crude canyon]

like the video?

[jade topaz]

Yeah.

[crude canyon]

oh idk but yea thats sick

[jade topaz]

He got magic fingers.

[gilded verge]

check the pinned message on the channel #🤖│bot-spam

[jade topaz]

Alright!

[jade topaz]

Ty

[iron night]

Gave +1 Rep to @gilded verge

[crude canyon]

is there a way to mass download all the transcripts?

they're in the right channel

or should I just download all the channel history

[gilded verge]

as I mentioned, you can set yourself to automatically save transcripts when the ticket is closed or removed and then all transcriptions will be available there 🤔

I still have the impression that I do not fully understand what you mean so maybe wait for help from someone who will know, sorry 😢

[jade topaz]

I suppose not either way. Since you need to have an option besides the command to unclaim the ticket.

[crude canyon]

oh my b! didn't realize u weren't a mod haha sorry for spamming with questions

appreciate u trying to help @gilded verge ❤️

[gilded verge]

I try my best 😢 ❤️

[rancid basin]

How to i setup the ticket tool?

[quasi cliff]

#📂│information >> Setup Guide

[rancid basin]

Thank i forget when i see the tutorial in youtube i remaking my dead server

[iron night]

Gave +1 Rep to @quasi cliff

[kind hawk]

Don't worry, #🆘│community-support is here for people to help each other, and @gilded verge is always here. Feel free to spam him with questions XD (just don't @tag people like I just did tho) :p

[upper shuttle]

the option to create ticket does not appear;/

even though I am server administrator

[kind hawk]

@upper shuttle did you send your panel to the right channel?
And does the role <@&722578447553265715> has the right permissions.

Go over this guide again to be sure the setup is done

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[upper shuttle]

there is no option to send a ticket in any channel

[kind hawk]

@upper shuttle there is, you got to go on the web panel. As stated in the setup guide.

[upper shuttle]

ok

[kind hawk]

Click your server name, then on the left, panels, and then in the list, pick your support channel, and click send.

It is explained in the setup guide.

[upper shuttle]

that's the issue, the server doesn't appear in the list ;-

[jade topaz]

Hmm

Have you tried Ctrl + R?

Reloading the page.

[upper shuttle]

yes

[jade topaz]

Alright, try logging out and logging back in.

[upper shuttle]

ok

[jade topaz]

Lemme know if that worked.

[upper shuttle]

it worked, thank you

[jade topaz]

Your welcome!

[crude canyon]

Haha sounds good! Do you know the answer to my question?

Am wondering if it’s possible to download all the transcripts from our support tickets

I have them in a channel but wondering if I can mass download them all from the bot

[tranquil owl]

Anyone know if there is a limit to how many open tickets you can have before it’s capped - with the premium plan ?

[gilded verge]

If I remember correctly, there is no limit to having open/closed tickets, so you can have a lot of them, but...

There are 2 types of limits:

1. Global
2. Per user

You set Global limits by going to Dashboard->Server Configs->Global Ticket Limit

You set Per user limits in the panel by going to Dashboard->Panel Configs->Expand General Options->set Ticket Limit

There is something else... In one category you can have a maximum of 50 channels, so if you want more, you have to create and set a new category because they just won't fit and will go beyond their specific place

If I made a mistake somewhere, I apologize

[gilded verge]

I am constantly trying to figure out how I can answer your question ...

When you say mass download, do you mean saving transcripts to a specific server channel with one command, or do you mean this download to another place, e.g. desktop on your computer?

1. If you mean mass save transcripts on a specific channel on the server with one command it is potentially possible but then you would have to configure your bot and then add your bot ID to Dashboard-> Server Configs->Bots ID's Ticket Tool can respond to (Comma separated)
   [check screenshot]

2. If you mean mass save transcripts to desktop on computer then I can't help but I noticed that there are tutorials on the Internet on the subject of "How to Download Discord Channel" and it's possible you mean something like that, but again I'm not sure xDDDDDD

*sorry if that's not it but i tried 😕

[crude canyon]

Appreciate u brother

I think ima just download the discord channel

[gilded verge]

phew ... so managed to help at least a little 😁

[kind hawk]

Also discord has a maximum of 500 channels, and 1,000,000 users possible. per-server.

[static ridge]

How do I make the bot be able to create tickets and close ticekts pls help rn <3

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Hey there, check this guide out, should help

[static ridge]

THANK YOU

i cant find ticket panels on the webstie

@shut bolt

can u give link

@gilded verge

[upper flower]

#📂│information

[static ridge]

whats that for

i already read the slides im on the last one i just need to know how to go to the ticekt panel, the webstie doesnt give me an option too

NVM

[upper flower]

mhmm

[jade topaz]

any1 know where to chage the create ticket button at?

[safe vine]

Hi!

[humble sequoia]

━━ moved to ticket ━━

[distant ibex]

Hey, How do you find each panel ticket ID?

[shut bolt]

On the left side of the panel's name there is a # followed by it's ID