🆘│community-support

[jade topaz]

I need help getting my benefits back and i have no idea who the hell i can talk to beacuse #ticketsupport link doesnt do anything when i click on it. Can any of you possibly help?

[crimson void]

What do you mean? Please explain more.

[jade topaz]

I need #ticket-support or #support-ticket i cant see any of my islands maybe im even the wrong place idk

[crimson void]

Wait you mean you want to rename your tickets to a specific name? Or am i wrong

[jade topaz]

No i switch my switches, so i need my benefits with my new island.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[viscid maple]

I have a question is there a way to like @ the support role when someone makes a ticket how do we know when one is made

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check this out :)

[viscid maple]

Oh - thank you so much

[toxic forum]

Hey, how does Premium work if I setup the bot for a server, but someone else wants to pay for it?

ah dw, found the FAQ 😄

[agile flare]

the server is not displayed on the site. What to do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quick bone]

there u go

[agile flare]

Thank

[gilded verge]

don't ping Staff #546557408902905896, rule 4

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quick bone]

if you want to make a ticket in a specific server other than making your own panel, you can go to the servers respective create a ticket channel and press open a ticket

[jade topaz]

how can i set it up so only the aditional role who claims tickets sees it

[gilded verge]

Hey @jade topaz, please check this: #🆘│community-support message

[jade topaz]

oh ty, so basically additional roles will still see the ticket even if claimed.

[gilded verge]

I do not know this yet, but in an hour I will be able to check if they still have access if ticket is claimed

[jaunty sail]

Hello

I had a question

Could anyone assist me with getting tool bot in my server

I invited the bot but idk what to do next and the explaining in #573205317870157855 doesn't rlly help

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quick bone]

@jaunty sail ^

[jaunty sail]

Ty

[quick bone]

np

[light adder]

Hello!
I made it that the ticket will only open in a category but the user who created it can't actually see the ticket

[gilded verge]

Hey, take my configs, this can help you: https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[light adder]

ty!

[gilded verge]

Yes, I just checked and unfortunately after using $claim, Additional Roles will still see the ticket

[jade topaz]

yes, this work as i as thought it would.

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

is there a way to limit how many tickets they can claim at once?

[fallow ingot]

no that’s not possible right now

i don’t think it’s ever been suggested either

[jade topaz]

good suggestion 🙂

[fallow ingot]

perhaps, some users may like it.

[valid shell]

Is there any support in Spanish connected?

[gilded verge]

yes, you can go to channel #🎫│make-a-ticket and click Spanish if you need Spanish Staff

[valid shell]

Okey

no one answers
no one is online :(

[fallow ingot]

someone will help you shortly

be patient

[valid shell]

Okey thanks you

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[hot moth]

Hey, how to change from « ticket-0001 » to (for example) « used-001 » by default ?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@hot moth, check

[hot moth]

Thank you !

[plush wigeon]

how do i get specific roles to add and remove members from tickets?

[gilded verge]

Dashboard->Command Configs->command settings $add and command settings $remove->to Allowed Roles add the role you want to be able to use this command.
Example on screenshot

@plush wigeon I don't know if I was supposed to ping you if there was an answer

[jade topaz]

For some reason my setup has stopped moving the closed tickets to the closed ticket category?

[gilded verge]

Remember that you can have a maximum of 49-50 channels in one category.
Please make sure the bot has Closed category permissions

[jade topaz]

That may very well be the issue. Thank you

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[crimson void]

@charred nexus can you screenshot the error ?

[charred nexus]

Hi i need help please i make some panels and when i try to send i got the error message : failed to send use $debug command on the Chanel but when i try the command Nothing happen

[gilded verge]

Purple, can I ?

[crimson void]

Yeah go ahead i have to go anyway for few

[gilded verge]

Okay Torvi, so please on your server use command $debug but add role bot to channel where you use command because bot can't responding to your commands if he don't have permissions

[charred nexus]

Nothing happen

[twilit gate]

So how do I make it so when the ticket is closed the transcript is saved to a specific channel?

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[crimson void]

@twilit gate ^^

[gilded verge]

Okay, let me switch to computer, please wait

This permission is the best for Ticket Tool: https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

[twilit gate]

Ty

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ~

[gilded verge]

Then go to the settings of the channel to which you want to send the panel and add permissions for the bot role: View Channel, Send Messages, Read Message History

and when you do the things in the video and here what i said, then send your panel again, okay @charred nexus? Let me know

[charred nexus]

same message

[gilded verge]

if you did what in the video and as I wrote, now use the command $debug on your server

[charred nexus]

nothing happen

[gilded verge]

huh? uhm.. can you take me to your server? but send me invite in DM's

[charred nexus]

i make

[restive solar]

Question, if a allowed role user also has a disabled role, will the allowed role bypass the disabled role if it's set?

https://i.imgur.com/sYDNiEb.png

[gilded verge]

Solved Torvi problem in his/her server

[charred nexus]

Thank you @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Give me a minute, I'll check it for you

[charred nexus]

I want translate that un french please

[crimson void]

This for premium only sadly. As my knowledge.

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[gilded verge]

If the user has an allowed and denied role, he will be able to use the button because the allowed role is prioritized. In that case, I can recommend that you add the everyone role to theDisabled Roles instead of the Community role and then it will work as you want.
Example:

[gilded verge]

If I remember it correctly, you currently have 7 days of free premium, so go to Dashboard->Panel Configs->Panel Settings->Expand Button Options->Create Ticket Settings->and change Button Text

[crimson void]

Additional info, After you for sure:
if the denied role underneath the Allowed roles, (in server settings) it will not Affect so they can still use the ticket ^

[gilded verge]

Exactly, if everyone is in Disabled Roles, only Allowed Roles can use the ticket button

[restive solar]

Thanks that fixed it!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[restive solar]

btw we have the free version atm, I have set tickets to go to a bin category for our 6 types, but one of them isn't moving them, it just sits as closed? could that be a lag/free issue type thing?

[uneven tiger]

Just realized that I probably should've asked before suggesting, but I've noticed that when a Support member without the Admin role opens a ticket and closes it, they're locked out of making any further changes to it when User Closed Permissions has view perms set to , even if Support Team Closed Permissions has all set to

[gilded verge]

Please make sure the bot has permission to the category you have set

[uneven tiger]

I assume the 😅 means that it's some kind of permission bug, or am I jus a lil dum

[gilded verge]

Personally, I have such permissions and recommend them: https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[uneven tiger]

Oh, I've got mine set the same way

The problem I'm having is that when someone with a support team role closes the ticket that they opened, their view access is revoked

[gilded verge]

in these permissions it is so that Supp Role still has access, the only thing it cannot do after closing is sending messages on the ticket channel but reading and sending messages and seeing the channel are turned on

oh wait, missclick xD Supp role can also write after closing in this perms😅
so I hope you find this setup useful

[uneven tiger]

Thanks!

O hai Yaggy

Are there any other perms I need to set? I tried that, and when a mod closed their own ticket, they got this response:

[jade topaz]

how to switch my membership from a banned server to a new one？

[crimson void]

Best option now is Open a ticket #🎫│make-a-ticket .

[high island]

Hello, how can I make the ticket be created in a separate category?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[crimson void]

@high island ^^ check this out

[high island]

Thanks

[crimson void]

Anytime ~

[uneven tiger]

[crimson void]

Sorry what the issue exactly ? If you can explain it more... again sorry

[uneven tiger]

Alright so, to break it down:
Some support staff do not have Admin perms. When they create a ticket themselves and close it, they are locked out from making any further edits since the User Close Permissions override the Support Close Permissions for some reason

[crimson void]

So you want to make the support can edit to the ticket they made ?

[uneven tiger]

Mhm, I.e. access to re-open, create transcript, and delete on-close

[crimson void]

Have you changed these settings ?

[uneven tiger]

Yes

[crimson void]

The Support Team Closed Permissions + Support Team roles .

[crimson void]

Open a ticket so they can check your permissions, debug, etc ... #🎫│make-a-ticket

[uneven tiger]

Thank you, I'll do so in a bit

[crimson void]

Anytime ~

[uneven tiger]

[sour wadi]

does the changes made while in premium remains after the premium expires ?

[crimson void]

When your premium expires, the bot leaves as it is two separate bots. When purchased, the server chosen is whitelisted for premium.

everything would return to normal, however you might need to resend panels.

[sour wadi]

oh ok

[restive solar]

Does it just need read rights or?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[restive solar]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[restive solar]

Doesn't mention anything about perms within a category being needed other then just access? or am I blind?

[crimson void]

Sorry can you explain the issue you have again? @restive solar

[restive solar]

I have given bot perms in the categories for tickets

but when I close, it doesn't move it to the bin we setup to move closed tickets

I was told to check perms, found they were not added, so added them but not sure what perms exactly it needs

[crimson void]

Show me your permissions if you don't mind .

[restive solar]

https://i.imgur.com/4JxQFHa.png

[crimson void]

For the bot ? I always use Administrator permission so everything will be easy .

[slender minnow]

Admin perm is really not necessary if its been given sufficient perms.

[crimson void]

@restive solar check this out

[crimson void]

As i said I always use

[slender minnow]

Ah i see, don't mind me interfering :x
I'm off

[crimson void]

Np

[restive solar]

Yeah I have set all that on the role then given the bot the role

i've used this tool on so many discords just fine lol

[crimson void]

Open a ticket #🎫│make-a-ticket so they can only ones who can check your permissions, etc ..

[valid shell]

Is there any support in Spanish connected?

[crimson void]

Open a ticket and wait them, they will be with you As soon as possible.

Or if that an small issue, say it here

[misty crown]

Hello. What is the command to start a giveaway?

[slender minnow]

Ticket Tool does not has a giveaway function.

[misty crown]

Good, thanks ❤️

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crimson void]

^

[misty crown]

??

[crimson void]

I guess you mean other bot, not ticket tool.

[misty crown]

Seeing the sortro channel, I thought the bot had it

[crimson void]

It's okay.

[neon solar]

Hello

Community members in my server are trying to create ticket and it’s creating the ticket number as a channel,I checked and tried to create one myself and it’s saying missing server access,what do I do please?

[crimson void]

Are you the owner or only admin? In the server

[jade topaz]

OK

[crimson void]

What's the issue?

What do you mean? Explain please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quick bone]

that might be the issue (sorry for coming in like that)

[crimson void]

Might be the permissions

So you can't see the other server? Or what?

Okay make sure you have an administrator role, if Not then let the owner add it manually from the dashboard^

[neon solar]

I’m the owner

[crimson void]

Relogin to the dashboard then and try

[crimson void]

Check this out @jade topaz

[crimson void]

So you're the only one who can't open a ticket? In your server

[valid shell]

Is there any support in Spanish connected?

[crimson void]

Anytime ^

[crimson void]

Open a ticket and wait for them

Good^

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[crimson void]

^^

[neon solar]

Everyone else can,but it opens the ticket number as a channel

[crimson void]

@agile mesa you mean you want to see deleted tickets ?

[agile mesa]

yeah, I have opened a several tickets in different servers and I wanna check if that's possible to see the history what was written there

[crimson void]

There's only one way to check what was in the ticket, if there's a Transcript saved

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[crimson void]

^^

Otherwise you can't see the tickets.

[agile mesa]

It is if I own a server, right? But if I'm just a member? Is there's a way how can I check it?

[crimson void]

If they're enabled the transcript sent to DM for the user then you can. But otherwise no.

or you can open another ticket and ask them for a transcript, also for the auto transcript sent, it sent by @humble sequoia so check the DM with the bot^

[neon solar]

It then created it as a channel above in the picture

[gilded verge]

Hey Efosa,
Oh, you need some perms... Take my config, this can help you: https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

[bitter wren]

Just go to configure panel

Then you will have to choose a category for him to send ticj

ticket

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

yes, like

[bitter wren]

Hi, mine has ADM but when it goes there on the dashboard it says it's not on any of my servers

[crimson void]

Relog to the dashboard if you have an Admin permission at the server already .
-if you mean the server not shows up in dashboard

[crimson void]

@bitter wren ^

[bitter wren]

yes but i already made a friend

[neon solar]

Just did this and it worked. Thanks so much.

[iron night]

Gave +1 Rep to @gilded verge

[crimson void]

Have you check this:

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.```

[crimson void]

@jade topaz check this

[jade topaz]

hello can i get premium in TRY

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[quick bone]

@jade topaz ^

[crimson void]

After you ayaan,
or if you want to be sure open a ticket as a billing and they will help you ^

[jade topaz]

ok

[gilded verge]

i want answer too 😄
Hey @jade topaz, you can get free 7 days of premium on the website. Just click Start 7 day Trial

[crimson void]

@jade topaz What do you mean? do you mean you want when someone opened a ticket it will move it to specific category ?

If yes, then check this out

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

thankss

[crimson void]

Anytime~

[azure kindle]

Man I need a help with this bot, when I open a ticket in any server it says "invalid from body" and don't open can anyone tell me how do I fix this

[crimson void]

Seems you use a discord mobile app?

[jade topaz]

Quelqun parle francais ?

[azure kindle]

Yep u r right I do have a PC but I use it when I am outdoor

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[crimson void]

Update your discord App
Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[crimson void]

@jade topaz

[jade topaz]

Merciii

[crimson void]

Anytime ~

[azure kindle]

K thx bro

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ~ ^

[wheat torrent]

Hello , I have one question please

How can I make more then 1 button in the panel?

Just like this one

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

@wheat torrent its a premium feature ^

[crimson void]

ياهلا تابع الشرح ^ بس لازم تكون بريميوم

[wheat torrent]

But he is not using the premium bot

[slender minnow]

most likely it is a server with a premium subscription using the free version bot :)

[wheat torrent]

ow

[robust sandal]

WhiteWolf

Welcome continue explaining but it must be premium

Arabic (ar) → English (en)

[wheat torrent]

تمام Thx

[robust sandal]

WhiteWolf

All Thx

Persian (fa) → English (en)

[serene echo]

Hello! Im using ticket tool for verification and a user trying to enter received this and cant create a ticket

How do i solve this?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

Hey @serene echo, try

[serene echo]

thanks! i'll suggest that to the user, hopefully it will be fixed

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[charred nexus]

I need to create income rôle but i dont know how ?

And i want to know if i can create more than one

[gilded verge]

When you say income role, you mean in bot Unbelievaboat or Ticket Tool ?

[charred nexus]

Unb for m'y economy

But if i ça Do that with ticket tool Tell me how lol

[gilded verge]

On this server, you can only get help for the Ticket Tool bot. If you need help with Unbelievaboat, please go to his server support 😕

[charred nexus]

I can make that with ticket tool?

[scarlet jewel]

Hi

[gilded verge]

Ticket Tool don't have economy (now)

[charred nexus]

Ok ty

Thank @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[shut bolt]

It won't probably have one, it's not really related to tickets

[jade topaz]

Yo do I have to give my support role administrator in order for them to see tickets?

[slender minnow]

not really

you can add their role as support role and they will have access to the tickets

you can also adjust their perms from the dashboard

[jade topaz]

I’m at a loss on what perm is needed I can’t find where the setting is on the dashboard to add a role

I went to the dashboard after not finding a perm in the server

And can’t seem to find it

Because I figured there would be settings in the dashboard that allow you to add support roles^

[gilded verge]

Hey, if you want add Support Team Roles, you need go to Panel Configs->Panel Settings->Expand General Options and there you can add

[slender minnow]

ty miroxik ^^;

was a bit occupied with pings

[shut bolt]

@slender minnow

Badum tss

[slender minnow]

here

[shut bolt]

I'm so funny

[slender minnow]

what is that 😂

XD

[shut bolt]

Me trying to imitate the sound of a bad joke in the drums

🥁 badum

tssss

JAJAJJAA

[slender minnow]

lol

[shut bolt]

High Quality jokes

[quick bone]

pablo this is community support >:(

[shut bolt]

I'm aware of that, but pinging Wolf in general chat wouldn't have make sense, I saw an opportunity and took it

[slender minnow]

lol

[reef apex]

anyone know how to fix this message "Failed: Cannot edit a message authored by another user"

when someone tries to make a ticket

this is what it does

[shut bolt]

Resend the panel

And delete the one generating the issue

That will make it work

[reef apex]

ty

[shut bolt]

Sure

[low cypress]

Are there any Russian speakers? Tell me how to write to the support service? Today, all progress from level 26 has been reset to zero

[robust sandal]

У нас нет русской команды поддержки, но и у нас нет какого-либо уровня с нашим ботом, вы, вероятно, находитесь не в том партнере по серверу.

English (en) → Russian (ru)

[warm jacinth]

How do I change it to go under and not at the top of the discord

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@warm jacinth, check

[warm jacinth]

Thx

Thx @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I have ticket tool in my sever, someone pulled a ticket and they were talking and I closed it, but how do I see what they said after the ticket deleted ?

[rocky birch]

hellow hellow everyone
where can I enable logging for the tickets?
Or is it premium?
Like being able to know what went on a ticket once it was deleted?

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

oh, if you didn't save transcript, then you can't see this conversation, next time use command $transcript on ticket channel 😕
check

[gilded verge]

Hey @rocky birch, you need this too
use command $transcript on ticket channel if you want save conversation

and no, transcripts is not premium, everyone can use that

[rocky birch]

ou so it's a must, or else it wont do it right?:D

[gilded verge]

yes, if you don't use the command the transcript will not be sent

[rocky birch]

tanq
one more question, I forgot how I made it so no one can delete their own tickets
How do I make it so only I can delete tickets? And not the support roles?

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Button Options->Close Ticket or Delete Ticket and click Settings->add everyone to Disabled Roles
Example:

or/and in $delete command, go toDashboard->Command Configs:

[rocky birch]

Thanks a ton
just disabling the first option
the only support team wouldn't work right?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

As in the screenshot, you also need to add the everyone role to make it work the way you want

[rocky birch]

tanqqq

[gilded verge]

but yes

welcome

[rocky birch]

this one's necessary to do so too right?

[gilded verge]

rather yes, that is, uncheck Support Team Only and add the roleeveryone to the Disabled Roles

[rocky birch]

thanks a lot^-^
do i need to clone my ticket thingy or just disabling does it all alrdy?

[gilded verge]

no you don't need to clone the panel, if you saved everything it should be fine

[rocky birch]

Thanks a lot again
for your time, patience and the answers ♥️

[versed barn]

yo the server refuses to show up in this area

i've like refreshes relogged and everything

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

please check

[versed barn]

thanks it works now

[warm jacinth]

Is there a cooldown on how many tickets can be open?

[shut bolt]

There's a 10 second limit per each user, and 10 tickets per minute for free servers

[simple nova]

I added the bot to my server but when someone opens a ticket the whole server can see it? How do I go around that to make it where not everyone can see it

[shut bolt]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Check two things

Thing number one Everyone Opened Permissions, the Read Messages should be set to

Number two

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Check your support team roles, and that no public role or everyone has been marked as one

[simple nova]

Ah ok, I’ll try again. I have it to where support team can see it just when I open one everyone can chat in it from the server. So I just needa turn off read messages ?

[shut bolt]

If those are the settings you have on the dashboard, yes, update them the way I indicated so new tickets don't face this issue

[simple nova]

Ah under everyone role opened permissions I had read messages and sent messages on. Turned those off that should fix it

[shut bolt]

Affirmative

[simple nova]

Ah ok so perfect when someone opens one now only support team can see it. That’s what I needed. And is there anyway when someone opens a ticket it can pop up under a certain channel? Bc when someone opens one it appears all the way at the top of the discord channels

[shut bolt]

There indeed is, check the message below for more information

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[simple nova]

Perfect, thank you

[sharp stratus]

I'm so lost on how to set up ticket mod

[simple nova]

Haha Pablo will help you kinky

[crimson void]

#546557408902905896 rule#4 ...

Please say what is your problem and explain it.

[crimson void]

Also be aware there's a limit of the opened tickets at all, you can check it out by:
Dashboard > Server Configs > Global Ticket Limit from there you can change the limit for all ^ .

[crimson void]

How can we help ?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[tulip portal]

Hi! How can I add emojis in the Ticket Message/Close Ask Message?

[crimson void]

If you mean the main message when someone open a ticket
Dashboard > panel configs > Ticket options from there you can change Open & Close Ticket message

[crimson void]

• use the $id command like this:

Then copy that and paste it in the message box^

@tulip portal Do it in your server. The command

[jade topaz]

Hello, how to setup triggers with ticket tool?

[crimson void]

What do you mean by triggers?

[jade topaz]

Triggers means like

Like when I sent the msg !btc ticket tool sent the btc address

@crimson void

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[crimson void]

@jade topaz check this out^

[jade topaz]

Thanks @crimson void

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ^

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[crimson void]

@simple orchid check this out for your issue^

[simple orchid]

TYSMM

[crimson void]

Anytime^

[candid bronze]

Is there a fprm option? Like this
https://conor.is-cool.tech/​‌​‌​​‌‌​​‌‌​​‌​​‌​‌​​‌‌​‌‌​​‌​​​‌​​​‌‌‌​‌‌​‌‌‌​​‌​​‌‌​‌​​‌‌​‌‌‌

[crimson void]

As my knowledge no.

[candid bronze]

oof, thanks

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ^

[gilded verge]

not yet

There are many great things going on the backstage, Battle is working hard to release this epic update

[candid bronze]

oh thanks for the little teazer

[iron night]

Gave +1 Rep to @gilded verge

[fallow ingot]

how do you know

[gilded verge]

Ctrl+F

[crimson void]

It's not the place you can do your dare 🙂 !

[slender minnow]

@atomic solstice a bit help here

[honest orchid]

On my own discord server ticket bot not working anyone can help me out?

[crimson void]

What the issue exactly?

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[crimson void]

Check these ^^

[honest orchid]

Well when my squad try make ticket it said invaid

[crimson void]

Can you show us a screenshot please ?

[honest orchid]

Yea hold on

[crimson void]

Can you see the video how to setup tickettool?
if not help feel free to ask
https://www.youtube.com/watch?v=rPz5-r4KEgo
or this
https://www.youtube.com/watch?v=WtRGutJmj6I 25min everything explained

[honest orchid]

Gona check it out

[fallow ingot]

You need to setup ticket tool via the dashboard not a command. Watching the tutorial will only show/help you set it up.

Our documentation is decent, and provides a framework of how to set stuff up without having to pause and start a video every 20 seconds.

[crimson void]

After aaronxyas, if you want easy setup check this ^^ as aaronxyas said

[woeful lily]

@crimson void

[hoary oar]

how to remove this inscription?

[crimson void]

You can't remove the description .

[hoary oar]

can I change it?

[crimson void]

No..

[hoary oar]

okey thanks

[crimson void]

Anytime ~

[green wyvern]

why is this happening?

pls ping me back

[crimson void]

@green wyvern check this out ^

[green wyvern]

its set as per the gif

[crimson void]

Are you the owner of the server ?

[green wyvern]

yes i am, this is the image taken in my alt account

[crimson void]

Miroxik is coming hehe .

[gilded verge]

Hey @green wyvern, please make sure you set the appropriate role to allowed.
Dashboard->Panel Configs->Panel Settings->Expand Button Options->Create Ticket Settings

Example:

[green wyvern]

thanks so much, got it working again

[iron night]

Gave +1 Rep to @gilded verge

[green wyvern]

does this mean that tickets can only be opened by support team and nobody else

[gilded verge]

yep, but I don't know how it works for people with the role of server administrator, wait a minute, I'll check it

[crimson void]

Yes, you can click at the question mark and see what's this doing for making easy to you ^^~ when you click it you will see the explanation.

[green wyvern]

👍

[rigid fern]

i want to make such a ticket system of @pseudo glen that whenever any user opens a ticket he/she will get a role immediately, can we create such a system??

[crimson void]

As my knowledge No.

[gilded verge]

Okay, so if this option is checked, it does not affect the server administrators because they will be able to use it anyway even if the Support Team Only option is enabled.

but others will not be able to use because they will get this error:

[rigid fern]

okk

[sharp stratus]

I'm new yo being a mod and discord I want to set up where ever one must open a ticket and get verified before getting access to the server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[crimson void]

Check this out^

[crimson void]

@pine jolt hello, if you want any help please here, and what you need ? ^

[pine jolt]

I have added my mods & helpers in the server config
But they still can't see the tickets people make

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 16, 2022, 3:12 PM

[crimson void]

Wait

You mean they can't see the tickets ?

[pine jolt]

Ye

Only people with roles having admin on are able to see

[crimson void]

Oh okay follow this:
Dashboard > Panel Configs > Settings for your panel > General Options > you will see Support Team Roles there you can add the role you want them to see the tickets.

[pine jolt]

Oh ok wait lemme check

[crimson void]

Take your time..

[humble sequoia]

━━ moved to ticket ━━

[echo haven]

عندي مشكلة في البوت لاكن في اي شخص يتكلم عربي ؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[crimson void]

يب قول مشكلتك

It's disabled temporary

[gilded verge]

oof, right, my fault

[echo haven]

انا كل ما اجرب افتح تكت في سيرفر تطلعلي ذي الرسالة وش الحل ؟

System Failure: Missing Permissions

[crimson void]

سيرفرك؟

[echo haven]

ايه

[pine jolt]

Omg thank you it worked

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

#🎫│make-a-ticket message

[fallow ingot]

nvm

[fallow ingot]

i was thinking of something else

[crimson void]

حلو تأكد من الصلاحيات حقته بعطيك فيديو سو نفسه .

[crimson void]

Np ^

[echo haven]

تمام بس ترى عطيته رتبت ادمن استريتر و ما ضبط

[crimson void]

ابعطيك الفيديو وتأكد انت بس ( تأكد من الصلاحيات في البوت نفسه ) الموقع

[echo haven]

تمام

[crimson void]

@echo haven

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـ@pseudo glen ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[crimson void]

$arts

[humble sequoia]

استكشاف الأخطاء وإصلاحها

إذا كان البوت لا يعمل بشكل صحيح ، فجرّب الخطوات التالية:

1. قم بتشغيل الأمر ** debug$ ** في السيرفر الخاص بك ، للتحقق من أذونات البوت. أرسل الرابط الذي تحصل عليه إلينا.

2. تحقق مما إذا كان لديك أي رولات بقائمة المحضورين في Server Configs. أي رولات مدرجة هناك لن تكون قادرة على استخدام البوت / إنشاء التذاكر.

3. أثناء تواجدك في Server Configs، تأكد من عدم اختيار بوت البريميوم لديك ، دون أن يكون لديك بالفعل اشتراك برمييوم أو البوت على السيرفر.

هذه هي المشاكل الأكثر شيوعًا. إذا استمرت مشكلتك ، يمكنك الانتقال إلى صفحة استكشاف الأخطاء وإصلاحها للحصول على مزيد من الإصلاحات.

[crimson void]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[crimson void]

@echo haven هذا راح يفيدك

[echo haven]

يعطيك العافيه يالغالي بس توي استوعب اني كنت مخلي البرو بوت بريميوم يشيل صلاحيات اي بوت تجيه صلاحيات بس عدلتها @crimson void

ما قصرت و معليش على الأزعاج

[crimson void]

حلو بالتوفيق يارب

[jade topaz]

is it possible for like, you open a ticket and it goes into a specific category [without premium]

[gilded verge]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[crimson void]

^

[jade topaz]

ty!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Hey, next time you can ping me and ask for help in Polish 😉

[jade topaz]

alr! xD

[static remnant]

hi

it says claiming isnt enabled

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[static remnant]

i did enable it and i used the free trial

stil doesnt work

[gilded verge]

Hey, go to Dashboard->Panel Configs->Panel Settings->Expand Claiming Options and turn it on

don't forget about it:
Dashboard->Command Configs->Claim Ticket Settings

[static remnant]

thanks! How do I make the channel name the user that claimed the ticket?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

You can change in Enable claim name

[static remnant]

yeah

but what is the placeholder to make the name the same as the person that claimed the ticket

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1652759902:R>
<t:{!time+43200}:R> ➞ <t:1652673502:R>
<t:{!time+43200}:R> ➞ <t:1652716702:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[static remnant]

example:

#Viktor#9999-1

[gilded verge]

let's check variables, wait please

[radiant moss]

author.name should work

[static remnant]

okay i can try

[gilded verge]

but if you want with discriminator like you said #9999, then use {author.full} instead of {author.name}

[acoustic marsh]

hello i want to ask is there like auto deletion function after closing ticket and will create transcript to the user instead?

[crimson void]

Hello there,
1- Yes you can make it auto-deletion when you close the ticket:
Dashboard > Panel configs > choose your server panel settings > General Options > you gonna see down below something called Two step ticket Make sure to Disable it .

2-Yes, you can. But this option now available for Premium. Which is send the transcript auto.
Dashboard > Panel configs > choose your server panel settings > Logging Options > Down below you can see Direct message Transcript & Auto Save transcript.

[subtle pivot]

Hi ! I am sorry, this may be kind of an awkward question. This is the first time I use ticket tool and I have some difficulties with it. If i want my tickets to be in a certain category, where can I put the tickets in that certain category ? Thank you 😅

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[crimson void]

@subtle pivot check this out^^

[static remnant]

I tried setting a server limit to tickets,
but for some reason, it only set the limit to how many tickets one user can have at once.
I often experience that there becomes to many tickets that the tickets start going out of the category and the whole server is a mess.
Is there a way I can restrict the amount of tickets being open at once in the whole server instead of it being only per user?

[jade topaz]

What is dashboard role?

Like auto role?

[slender minnow]

Dashboard role will allow the users with that role access to the dashboard.

[jade topaz]

Any autorole command there?

Or dashboard?

@slender minnow

[slender minnow]

there is no auto role feature in ticket tool
not sure why that would be necessary in a bot that offers ticket services

[jade topaz]

Thanks 🐺

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

np

[golden delta]

anyone else having issues viewing screenshots after tickets are closed? use to work fine about 1-2 weeks ago

[humble sequoia]

━━ moved to ticket ━━

[static remnant]

please help me with this one

[gilded verge]

Hey, you can set a global limit of all tickets and a limit of tickets per user 😳

Limit for all tickets:Dashboard->Server Configs-> Global open ticket limit (Across all your panels)

Limit in panel per user: Dashboard->Panel Configs->Panel Settings->Expand General Options->Set Ticket Limit

• Remember that you can have a maximum of 50 channels in one category

[static remnant]

global ticket limit is global ticket limit per user

for some reason

[gilded verge]

Huh? How it's possible? it is completely different 😳 Please make sure the global limit number is higher than the limit in the panel.

My config:

if I don't understand something, I'm sorry

[static remnant]

from my old server i set my global to 20, and the ticket overflooded

i also tested it out by setting global to 1, and try opening a ticket on 2 different accounts so the total is 2

it worked completely fine

weird, probably something I did wrong

[static remnant]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Probably we need Staff because I don't quite know how to fix your problem... in case of it, I'm sorry

[static remnant]

so weird

[gilded verge]

#Staff , can you help him, please?

oh wait, i forgot about something... you can go to #🎫│make-a-ticket and ask Staff for help there 😅

[kind hawk]

It's not an issue, it's normal discord behavior. If you post a file in the channel, the hosting of said file will be deleted when the channel is also deleted.
Unless it's a link from a different host. Then the files are still accessible somewhere else.

[sick hearth]

um how long is the rate limit xd

[pale pilot]

uh, one hour 😬

[sick hearth]

rip

[winged kayak]

where do I enable Support team ticket controls?

[fallow ingot]

What do you mean by that?

[winged kayak]

in my server it only closes them without that other embed popping up with the 3 options

how do I enable the last embed thing

[fallow ingot]

Enable two step ticket

[jade topaz]

on the website

only shows this

i keep relogging ect...

[silk chasm]

are you looking for another server?

[jade topaz]

i want to add it yeah

[silk chasm]

is it added to your server?

[jade topaz]

no

nvm sir.

[silk chasm]

wait what are you trying to say?

[jade topaz]

@shut bolt 975415495815753819

[shut bolt]

Thanks, we are looking into the issue

[iron night]

Gave +1 Rep to @sand anvil

[mystic lily]

@shut bolt It's back online now, but was off for awhile 866936141046218762

[shut bolt]

Thanks, the developer has been looking into the issue since we got your reports!

[iron night]

Gave +1 Rep to @mystic lily

[serene kestrel]

having interaction failed currently

[shut bolt]

Are you on a mobile device?

[serene kestrel]

nope

[shut bolt]

What's your server's ID?

[serene kestrel]

208227206793658370

[shut bolt]

Is it fine if I open a ticket on your behalf to check into the issue?

[serene kestrel]

sure

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hi

Can anyone teach me how to create a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[crimson void]

^^

[crimson void]

if you mean you want to create ticket in the server?

[jade topaz]

Ya

Should I add u in my sever

I have

[crimson void]

No need.

[jade topaz]

Kk

[crimson void]

Follow the Document here, and if you face any issue just feel free to ask .

[jade topaz]

K thx

Thanks @crimson void

[iron night]

Gave +1 Rep to @crimson void

[jade topaz]

• Rep

[crimson void]

anytime^

[jade topaz]

+1 Rep to @crimson void

[crimson void]

no need it's already done ^"^

[jade topaz]

• 1 Rep to @crimson void

[jade topaz]

Alr

[paper mortar]

is there a way to give everyone in your server access to the $add command so anyone can add someone/multiple people to a ticket?

[crimson void]

Yes follow this:
Dashboard > Command configs > Down below to until you see $add Click at Settings > Disable the Support team only And Add the allowed Roles if you want .

[paper mortar]

ohh okay, thank you!

[iron night]

Gave +1 Rep to @crimson void

[obtuse wave]

Why do all transcripts give "Invalid Request" when opening the link? (all recent ones* old ones work just fine)

[jade topaz]

transcripts remain as long as the transcript message hasn't been deleted
they're indefinite basically.. As long as you don't delete the transcript message itself

[obtuse wave]

well we just create it paste the link in another channel and close the ticket

we've done that for months and we never had such issue

did something change recently?

[jade topaz]

I am not quietly sure. If you want open a ticket to be sure #🎫│make-a-ticket

[dull crest]

hey guys i just saw that now in a server I press a button and I get the ticket as a message in the same channel only viewable to me

is this an update?

[gilded verge]

Hey, you mean this? 😳
If not, please show what you mean

[chilly geode]

Hey! how to make it so that when a ticket is opened, the role of administrators or other roles that we specify will be noted

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

Hey @chilly geode, I got the feeling you mean the Support Team Roles. Please check

[chilly geode]

yes you were right, thank you, very helpful!

[iron night]

Gave +1 Rep to @gilded verge

[slender wolf]

Hi guys, how to setting so that user can send file or media within the ticket? For now it’s at default and blocking them from sending. I have to manually change it all the time

Appreciate if anyone could help

[gilded verge]

Hey, please take my config, this can help you: https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[slender wolf]

Is this premium version?

[gilded verge]

My configuration is for each version (free+premium)

[slender wolf]

Ok thank you so much, I’ll take a look

[devout pivot]

Anyone know why it keeps saying interaction failed?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

Please try

[devout pivot]

I am using the google chrome version

[gilded verge]

Please try to add a new panel, there may have been a error.

[devout pivot]

It worked, thanks

[past basin]

is it me or is the add command an issue on mobile ?

[gilded verge]

Can you show error or smth what you see?

[valid shell]

What types of bots do you have?

[gilded verge]

who are you asking? 😳

[valid shell]

to whatever

[gilded verge]

i have free and premium :>

[valid shell]

tell me the free ones please

[gilded verge]

wait, because it depends what you need

[valid shell]

It's just to know if you don't want to, don't tell me

[gilded verge]

I mean, you know, I might not quite understand your question. I thought you were asking what bots I have on the server, so I wrote that it was free and premium, but I only meant the Ticket Tool bot 😳

[valid shell]

yes yes what bots do you have on the server that is

[gilded verge]

Now I don't think this conversation should have happened on this channel because you're not asking for help.

but this is my the best bots :>

[crimson void]

let's move this to #💬│general-chat please ^

[valid shell]

Ok thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[valid shell]

Well, gotta go, bye

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[crimson void]

^^ @jade topaz

[past basin]

sometimes i could not add any user in mobile version

[gilded verge]

From what I noticed, you need additional permissions for the bot, I recommend these because then everything works fine: https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

After that, it should work perfectly for you :>

[past basin]

i did it already but still the same problem

[gilded verge]

but you used my perms? 😳

if necessary, remember to set the roles that will be allowed to use the $add command: Dashboard->Command Configs
or just choose Support Team Only

[past basin]

i did support team only

but sometimes someone else changes some settings

could it be that problem?

sometimes it works and all of a sudden when someone changed something i don't work anymore

[gilded verge]

therefore you can ask them not to change permissions if everything works fine 😐
anyway, I recommend you my settings and everything should work fine back

[past basin]

do i need to change something here?

[patent saffron]

Hey how do I claim premium? I paid for it

[gilded verge]

no, looks fine but sometimes the administrator privilege doesn't change much, that's why I recommend the permissions I sent because then everything will work as you want ^-^

[gilded verge]

Hey, please go to Dashboard->click Active - Manage
and then you should have a place where you can choose the server where the subscription will be active ^-^

Example:

[patent saffron]

Okay then the bot should be working?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

yep

[crimson void]

@neat wyvern check this

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[neat wyvern]

👍

[neat wyvern]

Do we need to keep normal ticket tool bot in order to use premium

[crimson void]

no. because it's separate bot ^

[crimson void]

like this one the first bot is premium and the other is normal ^

[neat wyvern]

I activated Ticket tool 7 days free trial

How Do I invite premium bot now

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

Check

[neat wyvern]

How do I start the setup

[crimson void]

@neat wyvern if you have any question just say it here ^

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[crimson void]

check this ^

[neat wyvern]

also I want the tickets to open in no category

like the top page where there is no channel category

[crimson void]

yeah it's default opening in up ^

[neat wyvern]

alright

[jade topaz]

yep, just go to the category settings on your pannel settings and don't select any !

[neat wyvern]

damn nice

;) ty

[crimson void]

Enjoy

[jade topaz]

np !

[neat wyvern]

thanks @jade topaz

[iron night]

Gave +1 Rep to @topaz falcon

[jade topaz]

: - )

[neat wyvern]

thanks @crimson void

what does rep do?

[crimson void]

nothing much ^

[gilded verge]

5-10 minutes cooldown to using again "thanks @user"

[jade topaz]

yup

i guess it can help people get accepted into the staff team

not sure if the managers check reputation though

[neat wyvern]

lol

[gilded verge]

Reputation points generally do nothing, that is, they don't give you anything in return. After awarding a point to the user who helped you, it goes to the table of others who helped, and this way you can see who and how many times someone helped someone or how many times someone repaid him for adequate help.

[boreal needle]

Could I get personal help setting up tickets in my sever ?

[slender minnow]

you can refer the docs, i dont think anyone does that

$help docs

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

https://docs.tickettool.xyz

[slender minnow]

refer this link

[boreal needle]

I’ve alr tryed to setup but I still don’t understand it

[slender minnow]

did you set up the panel?

[boreal needle]

That’s the problem idk how lol

I made the channel for it

But idk where to go from their

[slender minnow]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hot shuttle]

anyone know how i make the bot ping me when someone makes a ticket so i know theres been one made?

[slender minnow]

did you tried {user} variable?

[hot shuttle]

user?

{FallenAngel#0001}

[slender minnow]

Server dashboard ---> Panel config

You can create the panel from there @boreal needle

[hot shuttle]

like that?

[slender minnow]

no

{user}

its a variable

[hot shuttle]

yeah it pings the person that made the ticket. not me tho

[slender minnow]

ah i see

[formal ibex]

I have a single user that gets error 'invalid form body' when trying to create a ticket. Have tried, changing roles, uninstalling and reinstalling discord, kicking and re-adding to server. Has anyone else seen this before and can offer advise on how to fix

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@hot shuttle refer above ^

[slender minnow]

If they are getting an invalid body format error, they are using an outdated discord client.

You can ask them to update it from their respective app store.

[formal ibex]

I thought that and got them to uninstall and reinstall discord

[slender minnow]

did that work?

[formal ibex]

nope

[crimson void]

you can manage it to mention you by:
Dashboard > Panel configs > Choose the panel you want to edit at click at settings > Ticket Options > Edit Ticket message then add <@UserID> beside the {user} on the message text .

• So now when someone open a ticket should mention them and you.

[slender minnow]

already taken care of ^^;

[crimson void]

he/she use the discord app in phone?

[formal ibex]

yes discord on a phone

[crimson void]

Tell them to update it ^

[slender minnow]

the only thing i could of was updating their discord client
if they did not see any update while reinstalling then ask them to clear them their app store cache

also, ask them to try again on another platform, a pc client hopefully

[gilded verge]

If someone has this error ('invalid form body'), it is recommended to: Update the application / Check if the interaction is correct - re-sending the panel to the channel / Ultimately update the device - phone/computer

[formal ibex]

thx. I will get them to try this

[jade topaz]

Is there anyway to get ticket logs from an old server?

[molten kettle]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[molten kettle]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[gilded verge]

If the transcripts have not been saved, it will not be possible to check them

[jade topaz]

Okay Thankyou

[dense oyster]

Is it possible to have the $new command come from reacting to a post with a 🎟️ emoji ?

Actually I don't even have a $new command available.

[gilded verge]

The $new command allows you to create a ticket without clicking on the open ticket button but...(I will answer in a moment)

[sly pulsar]

hello, I have added the ticket tool bot to my server, but I want the members of the server to be able to send only 1 ticket per day, where can I set this?

[crimson void]

Not possible as of now the 1 per day

[sly pulsar]

I saw that they did this on a game's discord server, only 1 ticket per day could be opened.

[crimson void]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[sly pulsar]

So each member could only send one ticket per day.

[crimson void]

There's no per day .

[gilded verge]

I probably understand what you mean but I'm not sure so I'll answer like this.:

Go to Dashboard->Panel Configs->Panel Settings->Expand Command Style Tickets and turn on Enable Command Style ticket creation->to Channel to monitor for command $new and $ticket select the channel on which you will be able to use this command ($new or $ticket) or do not select any channel so that you can use this command on each channel, then select the option Bypass channel list and watch all of them.

As far as I know, it is best to enable this option for only one panel because it may conflict with others

My config is in the screenshot:

[dense oyster]

Thanks, does this bot have a react to create ticket option? Ie if a member asksa question in general chat a mod can react with a ticket emoji to open a ticket for that user?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

No no, to open a ticket, the member must click directly on the bot reaction [examples of buttons are on the channel #🎫│make-a-ticket] (i.e. on the panel you send to a specific channel) or after using the $new command

[crimson void]

||@broken dust||
For your question you can change it follow the instructions below please:

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[crimson void]

Change the {count} to {ticket.user.name} so now when song opened a ticket it will be like this #ticket-Purple

[ancient sand]

Can I change perms so other people other than those with administrator permissions can see tickets?

[shut bolt]

Yes

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

You can change the different set of roles within the permission options, I suggest going through
https://docs.tickettool.xyz/dashboard/panel-configs/permission-options

[ancient sand]

Cheers

[shut bolt]

[candid bronze]

this is premium right?

[hallow marlin]

yes correct, this is the premium bot

[candid bronze]

oof

[jade topaz]

Hi, I just had a question

[hallow marlin]

How can we help you?

[jade topaz]

If I use the ticket tool bot, how do I monitor the tickets, and organize where they go.

[hallow marlin]

do you want to set in which category the ticket will be created?

[languid lantern]

I think so

[jade topaz]

Is there a way someone can come into the server to set it up?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hallow marlin]

@jade topaz maybe take a look at this.
Here you can find all the information on how to set up ticket tool bot.

[jade topaz]

thank you so much

thanks @hallow marlin

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

anytime

[cursive thunder]

So in a server i run, The "admin" role doesnt have actual admin perms but we have an actual administrator role for certain admins. for the admins that dont have "administrator", when a ticket is claimed, they can no longer see the ticket. any way to fix that?

[shut bolt]

Hey there

You can remove their administrator role from the support team roles and add it to the additional roles set, additional roles aren't affected when a ticket is claimed

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

For 3MK Mentos#8888

[languid lantern]

can i copy ur ticket panels?

or someone give me a link?

cuz they r really cool tbh!

[shut bolt]

Sure, go ahead

[languid lantern]

link?

[shut bolt]

We don't got one

[languid lantern]

so how i am gonna get them?

[shut bolt]

You got #🎫│make-a-ticket to know which are the panels

[languid lantern]

but i want all of it

including clain etc...

im not a ticket supporter to get them

[shut bolt]

Then we can't do much for you, you can always customize to your preference your panels at your server so you can do it even better than the ones we got here

[languid lantern]

ok thx anyways!

[shut bolt]

Sure!

[languid lantern]

how do i got 3 tickets at once?

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Sure

[languid lantern]

thx

how do i make the 3 it only makes 2 and how to change emojis of each one of them?

[shut bolt]

You need to attach 2 panels to a general panel

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

And then to edit go into the create ticket settings of each panel and update it there

[languid lantern]

thx

[shut bolt]

No problem

[warm jacinth]

Is there away to make a ticket cooldown

[shut bolt]

Not as of now sorry

[warm jacinth]

It’s ok bec people spam them when we give people stuff they just make a new one

Yk

[bold imp]

I relogged a thousand times already and my server is still not there…

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@bold imp, please check

[stoic mason]

hey is there anyway to use the ticket bot and have to option of 2 different types of tickets? like the one in the ss

it has 3 different ticket options instead of just one

[shut bolt]

Hi there, yep!

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check this out

[cursive thunder]

ahh, thank you

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure!

[restive sinew]

!support

!help

[stoic mason]

aw man it's premium only

[restive sinew]

$help

$help commands

[dark field]

$transscript

$transcript

[shut bolt]

@restive sinew please use commands in #🤖│bot-spam not here

[devout ferry]

ALLIANCE

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[meager kindle]

Hi. Is it true Ticket Tool was hacked?

[shut bolt]

No it is not true, there was an exploit a month ago but it was solved as soon as it was detected

[meager kindle]

Omg thanks.

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

how do I see transcripts? is the saved transcript will be deleted too if I delete a ticket?

oh nvm I get it now

[candid bronze]

how did you guys make the bot say "Moved to ticket"?

[fluid owl]

How do I create a ticket

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[regal goblet]

@candid bronze we used tags ^^

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[candid bronze]

thanks

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

@fluid owl read above please ^^

[regal goblet]

no problemo

[jade topaz]

premium bot offline right?

yeah def so

[scenic plinth]

Heyo! Can I get your servers ID? I can't seem to find an issue with premium!

[jade topaz]

739450321155391538

[sonic sigil]

me too , I created the ticket

[scenic plinth]

Alright. Allow me a moment to take a look for you greatness!

[sonic sigil]

okie thanks

[jade topaz]

well, I have tags and bot doesnt respond, so I assume it is just offline

okay, couldnt create a ticket

def bot is offline

[zenith nest]

Is there a way to check the ticket that is already closed?

[scenic plinth]

If it is still a channel, yes.

If the channel was deleted, no, unless you have a transcript of the ticket saved somewhere in the server.

[zenith nest]

Thank u !

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

For those who had inquiries of the bot not being responsive or online in your servers, Ticket Tool should respond now. Some servers felt drowsy 😴

[slender wolf]

Hi, how can I config so that user can post link within their created ticket?

[regal goblet]

Enable Embed Permissions to Users

https://i.imgur.com/4u6d0BJ.gif

[slender wolf]

I've try turning on embed links but still not working

Maybe dyno bot is blocking it

[regal goblet]

it is possible, in that case, you would need to whitelist the category your tickets are being crated at, on Dyno's Dashboard (if that's even possible)

if whitelisting the category is not possible, the only other alternative would be removing admins perms to Dyno's role, that way it wont be able to see into newly created tickets

[candid bronze]

In that case you log on onto dyno go to the automod and whitelist whereever the ticket's are

[slender wolf]

Ya thanks for the suggestions guys. Seems like it's the only way

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[crimson void]

@torpid umbra check this out ^

[torpid umbra]

ok

@crimson void i have done it many times before

[toxic wraith]

Hi

[olive carbon]

#💬│general-chat ^

[crimson void]

if the relog doesn't work, then make sure the bot in your server .

[torpid umbra]

see

sending screenshots

[toxic wraith]

Oh yay it worked

I can finally do the panel

[torpid umbra]

re-loggined again

i always work in incognito mods

@crimson void

[crimson void]

don't ping please .

[torpid umbra]

ok

sry

[olive carbon]

It might not be working because your in incognito, but I'm not 100 percent sure.

[torpid umbra]

ok

lemme check

[olive carbon]

Alright

[crimson void]

Are you the owner of the server ?

[torpid umbra]

not working

[olive carbon]

Weird, like Purple said, are you the owner of the server?

[torpid umbra]

enh

[crimson void]

?

[torpid umbra]

is it necessary for me to be owner of the server?

to be able to view it on dashboard

[olive carbon]

Yes, I'm pretty sure it is.

[torpid umbra]

ok

[crimson void]

No, you let the owner add the role to dashboard . so you can see dashboard ^

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 18, 2022, 10:18 AM

[crimson void]

Check this out ^

[torpid umbra]

just handed ownership to another person . lol. because im not so active

[olive carbon]

Have the owner of the server do this btw.

[torpid umbra]

ok

im a poor mod now

lol

just added the "admin role" to my self and can view my server

thx

[crimson void]

Enjoy ~

[wary mountain]

Hello, can i speack French ? I'm verry bad in English

[crimson void]

if you want a help with french then open a ticket ^ for best

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[wary mountain]

Thanx you !

[final lantern]

if, i took the free premium membership of 7 days and then started using the premium bot and after 7 days, when my membership will end, will the premium bot work or not?

[gilded verge]

Hey, when your premium runs out you will have to change this bot to a free one or your tickets won't work. Below you will find information on how to disable premium bot later.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[final lantern]

and if i am using premium features with the primary bot, will it stop working if the membership ends?

[gilded verge]

if you use primary bot all the time, it will just run out of premium features so it will still work but if you have a problem with panels (I'm talking about the ones where you added premium options) and panels won't work, create new panel, send to channel and it will work again -here I mean after the premium expires

[final lantern]

ok

[gilded verge]

I hope I helped and if you need help again, go ahead

[coral sigil]

i hot 7 days free trial premium

and i cant find the subscrbtion

[crimson void]

افتح تكت اذا تحتاج مساعده: بالمناسبه البريميوم تفعّل تلقائياً .

[jade topaz]

Bro There is

see there iswritten see

[crimson void]

solved 🙂

[jade topaz]

o

[robust sandal]

JG101

Open a tick if you need help: by the way premium does automatically.

Arabic (ar) → English (en)

[green idol]

I opened a ticket on a server but I left and when I came back, I didn't have access to the ticket but it's still say to me that I've made a ticket

[hallow marlin]

You need to contact the team on the affected server and ask them to close or reopen your ticket.
Probably it is not deleted yet but already closed.

[cyan river]

السلام عليكم

ذا وش عجزت افهمه

[crimson void]

كلهم قصدك ولا خيار معين ؟ ولا تقصد وش معنى الأعدادات هذي ؟

[cyan river]

كلها ياعيني

[crimson void]

هذي اعدادات اللوحة حقت التيكت اللي موجوده عندك بروم التيكت اللي لما يجي شخص و يضغطها عشان يفتح تكت

من هنا تقدر تغيّر الرساله و كل شيء يخصّها

[shy briar]

Are things like claiming tickets premium features or am I just to dumb to get it done

[crimson void]

Yes it is

[shy briar]

Oh okay, so I'd guess having tickets auto-deleted after closing is too?

[crimson void]

No. you can use it without premium
Dashboard > Panel configs > Choose your panel settings > General Options > Two step ticket Disabled it .

[shy briar]

Okay thanks for you help

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ~

[shy briar]

;)

[drifting umbra]

Why does tickets generated sometimes go to the top of my server even though I assigned a particular category to go under?

[pale pilot]

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[pale pilot]

@drifting umbra

[lyric owl]

help me please

?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Check

[lyric owl]

but I already have it...it's supposed

[gilded verge]

Read everything the bot sent and make sure you did

[lyric owl]

okey

how do you look at the server level?

[shut bolt]

Using the $level command

[loud turtle]

I never knew that. How to get more levels?

[fallow ingot]

You get levels for what permissions you have in the server. So, if you have level 0 you are a normal user level 4 server administrator level 6 server owner.

It all depends on what permissions the user has.

Oh and level 2 for a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 18, 2022, 10:15 PM

[fallow ingot]

[loud turtle]

Thanks

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

yup

[shut bolt]

@keen stump I'm not billing, can't talk there sorry

[keen stump]

Np :P

[shut bolt]

One of them will be with you asap, thanks for your patience

[iron night]

Gave +1 Rep to @keen stump

[keen stump]