🆘│community-support

[candid bronze]

ugh its not free

but thanks anyway @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[candid bronze]

also whats 2 step ticket?

[gilded verge]

If enable, this will cause tickets to be deleted instead of closed.

[candid bronze]

oh ok

[nova ocean]

excuse me

where is the my code?

[gilded verge]

what you mean?

[nova ocean]

I bought subscription

for 1 year

[gilded verge]

ofc

[nova ocean]

And I want to use it

WHere is the code to use?

[gilded verge]

uhm... you have active premium 😐

[nova ocean]

NO

lol

i bought 1 year

[gilded verge]

uhm, okay, then please go to channel #🎫│make-a-ticket and choose reaction Billing, there ask for help

[fallow ingot]

Hi there @nova ocean
You have the free trial enabled, so that’s why it says time left 6 days. As long as you have Active - Manage your subscription is active. Also, opening multiple tickets won’t get you help any faster.

[gilded verge]

Thanks, good to know for the future

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

what is DmC

[gilded verge]

can you show it what you mean?

[jade topaz]

WEBHOOK

[gilded verge]

stop using caps, which webhook?

So please show screenshot with this what you mean

[fiery yoke]

Hi guys, how can i see how many tickets someone answer?

[fallow ingot]

Not something we have that you can check like statistics. But what I’ve done, is set a transcript channel and using the discord search feature search the staff members ID and it shows all the tickets they’ve sent messages in.

[fiery yoke]

I usually do that, but i have a double confirmation feature enabled, so one member can have two or more entrys for each ticket anwsered. Anyway, thanks for this

[fallow ingot]

Yeah, not sure of any other way to be honest.

[fallow ingot]

No problem

[fiery yoke]

Do you know if i lost my tickets and configs when i start to use premium bot on my server?

[fallow ingot]

What do you mean?

You lost them when you started to use the premium bot?

[fiery yoke]

No, i want to know if this will happen

I have the premium bot, but im not using this

Im afraid of lost my tickets and configs if i do that

[pliant zodiac]

join a server a played on now when a pull my map up it crashes

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@pliant zodiac

[fallow ingot]

Nah it won’t

Everything will be the same, but instead you’ll have a faster bot

[sonic bridge]

Hello, is there any way to restore the tickets deleted by the tool?

my friend made a mistake and entered the delete command and I delete all the closed tickets, but I need them

[gilded verge]

Hey, you can't restore deleted tickets. However, if you have saved the transcript, you can look at them but it is not possible to restore them.

[sonic bridge]

no way? or with any bot or something?

[gilded verge]

as far as i know it is generally not possible to restore channels 😐

[craggy geyser]

This is correct. Discord might be able to do something but deleting is deleting the channel. Not something nornally reversible

[tame ferry]

Is there a leader board for "claimed" tickets.. staff likes it to be a competition

[sonic bridge]

I don't delete the channel, I just enter the command to delete the closed tickets

my question is if those tickets can be recovered

[fiery yoke]

Delete tickets means delete channel i think

[craggy geyser]

Ticket Tool deletes the channel when you use the delete command. As Miro said, you can set up transcripts

[craggy geyser]

Not yet. But an update is being worked on with an entire rework of the dashboard so possibly coming

[tame ferry]

Should I suggest that?

[sonic bridge]

wow, thank you for responding so quickly :D

[tame ferry]

Or you think it's "already" included, haha

[craggy geyser]

Its been suggested. Stats are definitely being added, I just don't know for certain what is being tracked

[sonic bridge]

Thanks @gilded verge @craggy geyser

[iron night]

Gave +1 Rep to @gilded verge

[austere parcel]

Hello. I can't log in on the site and in the game. Where can I turn?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@austere parcel, Hey, check

[stoic estuary]

is ticket tool having issues for others as well?

[gilded verge]

uhm.. it works fine for me
Which issues you have?

[stoic estuary]

Warning: This server isn't active, Please make sure this is the correct bot (premium vs free)

[craggy geyser]

You are trying to use the premium bot without premium active

[chrome pilot]

If you don't have premium, bot will say this

Go Server Configs -> Premium Bot -> Change to Ticket Tool#4843 ( free )

[fiery yoke]

i have the same problem, but i have premium 😦

[chrome pilot]

nah

send me screenshot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

Just try to disable and enable premium bot

[chrome pilot]

nah

if u choose premium bot

u need to add premium bot to your server

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2416045072

[chrome pilot]

delete old panel

and send new panel

[fiery yoke]

but what happens with the old tickets?

[chrome pilot]

old ticket ?

old panel = new panel but it change Normal bot -> premium bot

nothing happen with your old panel

[fiery yoke]

Ok

[jade topaz]

how do i make my server members can create tickets?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

first make a panel, check

[jade topaz]

which panel? I'm just here for the first time

and I don't understand

[chrome pilot]

@jade topaz read this

[jade topaz]

what exactly

[gilded verge]

bot message 😐

[jade topaz]

but nothing is written there

[gilded verge]

wait, then you probably have blocked Ticket Tool bot if you dont see this:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

STOP

[jade topaz]

I didn't block anyone

[gilded verge]

@spiral onyx Stop using caps!

[jade topaz]

ну так переводчиком воспользуйся

[gilded verge]

then just go to #573205317870157855 and check setup

Staff ??

[fallow ingot]

[gilded verge]

uhm, why is he acting so badly? 😐

[fallow ingot]

What do you need help with?

[jade topaz]

I don't know

I can translate what he says

[gilded verge]

me too... ehm, this is weird 😐

[fallow ingot]

Few moments please

[slender minnow]

uhhmm...

ik i shouldnt translate that

[prime bridge]

Successful Timeouts: 1
Unsuccessful Timeouts: 0
Reason: Misuse of #🆘│community-support, disrespectful behavior, spam.
Moderator: @forest goblet

[fallow ingot]

Nah it’s ok, a moderator will be here soon.

there we go.

[slender minnow]

2x2 to the rescue :D

[jade topaz]

where to check it

[gilded verge]

Thanks @forest goblet

[iron night]

Gave +1 Rep to @forest goblet

[slender minnow]

btw i didnt react to translate that message 😂

[fallow ingot]

oh lol

[gilded verge]

If you can't see the bot's message, go here: https://docs.tickettool.xyz/general/setup
This is general setup.

[jade topaz]

ok

[austere parcel]

I can't log in to MegaCube. 0x12E0F25Cf89041B6b78dB9B07493b2b19a2eeE4f

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

[jade topaz]

Happened

Thank you

[hoary fjord]

I have a "invalid form body " problem what can i do

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

[hoary fjord]

Still not working

[jade topaz]

why do some bots have a check mark and some do not?

[craggy geyser]

The check means it is a verified bot

[chrome pilot]

i never seen it

can u send a screenshot about your problem

[jade topaz]

Can I create bots on your server? if yes then ok

[chrome pilot]

nah

what do u mean

"Can i create bots on your server"

[jade topaz]

on your*

stop

[kind hawk]

@jade topaz not here no.

[jade topaz]

translator doesn't translate correctly for me

can I create bots on my server?

?

[copper owl]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

Check the gif above on how to create a panel and setup ticket tool

[restive sleet]

How do i make the tickets that get created, go to a different category? Because i don’t want them to go right under my 🎫create-a-ticket channel

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[chrome pilot]

Panel Configs -> Settings -> Category Options

Change your Category Open & Category Close to what you want

[restive sleet]

ok thanks

[fallow ingot]

If another support member/member helps another user already then there is no need to interfere. @chrome pilot

[chrome pilot]

I see that the instruction is unrealistic for the uninitiated.

but

nvm

[craggy geyser]

Your message was the same as text within the embed so that doesn't work as a reason

[ornate cape]

Hi guys! Is it possible to auto-close tickets after 24h?

[craggy geyser]

Not yet

It's a planned feature

[ornate cape]

Gotcha. Thanks. Any ETA on a "statistics" feature?

[iron night]

Gave +1 Rep to @craggy geyser

[humble sequoia]

━━ moved to ticket ━━

[quick frigate]

hey everyone

how can i let people see their tickets when they open one

[fallow ingot]

Whoever opened the ticket should automatically see the ticket assuming permissions haven’t been changed.

[fallow ingot]

Can users not see tickets they’ve opened?

[quick frigate]

no they cant

[fallow ingot]

Ok, refer to your ticket you’ve just created.

[humble sequoia]

━━ moved to ticket ━━

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@jade topaz ^

[stoic sinew]

I'm considering getting Premium so that I can create a Panel with multiple buttons.

Once I get it, how do I create it?

[fallow ingot]

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[fallow ingot]

Check this out

[stoic sinew]

love it

[fallow ingot]

Awesome.

[fallow ingot]

It's really easy, isn't too complicated but if it does get complicated for you, remember we are always here to help :)

[stoic sinew]

thank you so much! just to double check, this panel is using the "Multipanel" function?

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Yup, that's multi-panels alright.

[stoic sinew]

They created a panel for "Generic," as well as separate panels for the other 3. Then they just added Attached Panels to the first Generic panel settings?

[jade topaz]

Is there a way to have my Support Ticket category always allow sharing links and images even if the everyone permission does not allow links or images?

[fallow ingot]

Yep.

[fallow ingot]

Hi there, thanks for asking. If you want the ticket users to be able to attach files etc. You need to go to Dashboard > Panel Configs > Settings > Permission Options > User opened Permissions and tick Attach files.

[iron night]

Gave +1 Rep to @ashen pike

[jade topaz]

Oh perfect - thank you - cheers

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No problem, happy to help!

[dense stirrup]

I can open the ticket

Can't *

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

[dense stirrup]

I update and was the same issue

Can you came call and I will stream to you what the problem

@fallow ingot hi

[fallow ingot]

No.

Uninstall

[dense stirrup]

Why

[fallow ingot]

Then re-install

That should fix it

[dense stirrup]

I did it more than once

[fallow ingot]

And you are still experiencing this issue?

[dense stirrup]

Yes

@fallow ingot can you fix it

[fallow ingot]

What device are you using?

[dense stirrup]

A51 Samsung

[fallow ingot]

It's something to do with your app.

A discord issue, updating the app has worked for everyone previously.

[dense stirrup]

How

[fallow ingot]

You may have not have done it correctly, or you may have. I can't tell you, but it's best to contact Discord.

As it's not a ticket tool issue.

[dense stirrup]

Ho I will Do that

[hoary fjord]

It was the problem of my phone i not had done the system update of my phone

[teal quest]

DEAD NEED HELP
HOW I FIX IF I HAVE ANOTHER SERVER IM ADMI/OWNER AND I CAN BOTS BUT WHEN I GO TO MANGE SERVERS THE SERVER NOT THERE

[gilded verge]

please delete capslock 😐
but if you dont see server, then look below:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[dense stirrup]

I need help

Look

[uneven thunder]

Hey! Soooooo I use this bot in a server that I moderate and it’s not working🥺🥺 I have no idea what to do and it has all the permissions

[jade topaz]

@uneven thunder

[uneven thunder]

I’m an administrator and it’s still not working. The other bots are working fine, just not ticket tool

I don’t wanna delete the bot and have to restart the assignment for it

[craggy geyser]

What's not working with it?

[uneven thunder]

Hang on I’ll send you screenshot

It has every permission that I can allow it tho

[craggy geyser]

Run $debug for me and send me the link

The link is just an easier way for us to see the same embed it sends you so is fine to send here. It links to a message in a private channel on this server

[uneven thunder]

Okayyyyy

#962168182561439755 message

This???

[craggy geyser]

Yep

[uneven thunder]

Ooooo good thank you

[craggy geyser]

Actually, that link isn't seeming to take me anywhere. Might be discord mobile playing up

[uneven thunder]

Well ummmmm I think I’ll just have to figure it out when I get home from work and can use my laptop

But thank you for trying to help🥺

[shut bolt]

Not mobile one, it's not a link we can access

[craggy geyser]

Ahh, so wrong link

No error is given on mobile though

[shut bolt]

There is no debug for 761765801652649984

Not one Discord can filter from search

[craggy geyser]

Wasn't sure if someone else did the command and they took the link. Anyway, I'm heading to sleep so hopefully you can fix your issue when you are home. If not there will be staff (like Pablo) around

[uneven thunder]

Okay thanks

[shut bolt]

There's no debug for the server the link they shared either

But yeah, I'll be around to help :)

[jade topaz]

I did the stake and it's not processed. Can someone help me?

[shut bolt]

Sorry, you did what?

[jade topaz]

I staked on the site. To earn the coins and the magic box

[jade topaz]

I staked on the site. To earn the coins and the magic box

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@jade topaz

Hey @uneven thunder, I don't know if your problem has been solved, but if not, here's my permission configuration. After you've tweaked the permissions, you ticket should be fine.
https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

[proud creek]

Hi, im looking to have a ticket option where it creates a ticket for all new members automatically, does this do that?

[gilded verge]

Hey, everyone has to manually click the open button for the ticket to be created, otherwise there are no options.

[proud creek]

Ok thanks

[dense wind]

how to make bot ping a role in ticket creation message

also you guys open for partnership ?

[chrome pilot]

U can use {@role name}, {roleid}, <@&roleid>

[fathom pollen]

is there a way to auto delete closed tickets?

[echo lodge]

Hello. I'm having trouble setting up a ticket. I can't ping the role.
How can i do this?

[chrome pilot]

@echo lodge

[chrome pilot]

also you need to put role ping into the text

[echo lodge]

Thanks, I saw it, but the problem is already solved)

[chrome pilot]

oh

[cerulean axle]

help pls

I try to create a ticket and I get invalid form body

in every server

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[cerulean axle]

Ok

Tyy

its work

[tawdry sinew]

help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[tawdry sinew]

does ticket tool have analytics like total ticket solved weekly?

[fallow ingot]

Sadly not.

[tawdry sinew]

and monthly?

[fallow ingot]

I'm sure it's planed but don't take my word for it.

[tawdry sinew]

I would suggest it should be added

Companies who use the bot for example needs report of how many ticket was solved

Weekly and monthly. Hoping this feature can be added,

[craggy geyser]

It is planned. Not sure what exact things are but statistics are going to be in the major dashboard update being worked on (no eta)

[fallow ingot]

Yup, thought i recall someone saying that.

[tawdry sinew]

Awesome! Thank you

[iron night]

Gave +1 Rep to @craggy geyser

[runic locust]

How can i make all tickets that open go into a certain category ?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

[runic locust]

legend thanks

[inner tiger]

How do you claim your premium subscription role 👀

[chrome pilot]

You need to buy premium

[inner tiger]

I have it already

[chrome pilot]

If u did go #🎫│make-a-ticket

[gilded verge]

No, wait

[chrome pilot]

[gilded verge]

Hey @inner tiger, please go to #🤖│bot-spam and use command $pc

Nice 😄

[chrome pilot]

@inner tiger

[chrome pilot]

No

He already has it

💀

[inner tiger]

Ahhh thank you

thank @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[supple idol]

.

[fallow ingot]

Hi

What's the server ID?

[supple idol]

It seems like it works now, sorry.

It said 'This interaction failed' a couple of times but the ticket is gone now.

[fallow ingot]

No worries

[jade topaz]

Hi guys, quick question

[fallow ingot]

hi

[jade topaz]

How do I make a poll to assign a role based on reactions? Like, as soon someone reacts to a choice, they would receive that role

[fallow ingot]

This is Ticket tool

[jade topaz]

I know

I am asking if someone knows a bot that does that ser 🙂

[fallow ingot]

That’s not possible with ticket tool.

Dyno

Or circle

[gilded verge]

react-roles? then Carl better 😕

[jade topaz]

thank u very much!

[fallow ingot]

really?

[gilded verge]

yap

[fallow ingot]

i use circle or dyno for everything so wouldn’t know lol

[gilded verge]

as long as i use them i find Carl has more stability in the service

[daring notch]

Do you have to create a bunch of different panels to be able to have multiple tickets created at the same time? It's telling me I reached my limit for the panel of one ticket.

[gilded verge]

oof, then you have a set limit. You can change it here: Dashboard->Panel Configs->Panel Settings->Expand General Options:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

but I have a better solution for you, check it out

an example of what a multipanel looks like can be found on the channel #🎫│make-a-ticket

[daring notch]

Ty

[delicate grail]

hi i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[delicate grail]

im trying to add this bot to my server and it wont let me give it administrator and it also keeps repeating 'add to server' when i have many times

[gilded verge]

Hey, are you sure you have the required permissions to add bots? [Manage Server or Administrator or Owner]

[delicate grail]

yeah I did, it wont let me give admininstrator and I gave manage server already

im on the dashboard and clicking it and it wont work

the administrator permission thing

[gilded verge]

okay, try add bot with this link: ---

wait wait....

[delicate grail]

it says its authorized but doesnt add to the server

it still says 'add to server'

[gilded verge]

I just realized what you mean

[delicate grail]

yeah

[gilded verge]

can you show this problem on screenshot, please?

[delicate grail]

one sec

[gilded verge]

okay

[delicate grail]

#974032504912760932 message

i sent the pic there bc idk how to ss on pc and took it on my phone

[gilded verge]

i can see only link, i cant see this image

[delicate grail]

hold on, 1 sec

did this work

ah there

it says its there in my server but it still says add to server

[gilded verge]

wait ... you mean that button? Add to Server ???

[delicate grail]

yeah it keeps saying it and wont let me click administartor either

[gilded verge]

oh ... it's just a button that allows anyone to add a bot to their server. If the bot is on your server then everything works fine. This button will be available at all time 😄

[gilded verge]

where he wont let you click?

[delicate grail]

you know on the dashboard

on permissionjs

it wont let me click it

[gilded verge]

aaa, you can't change there, you must change it in server settings, in his role 😳

on dashboard this is only visual view

[humble sequoia]

━━ moved to ticket ━━

[delicate grail]

okay i fixed it but i cant do at support there

idk why

i gave it the role

[fallow ingot]

Can you refer to your ticket please.

There isn’t any point me helping you in your ticket, and someone else helping you here.

[gilded verge]

I have the impression that it would be better if he asked for help on the ticket, because I do not fully understand what he is trying to do.

[fallow ingot]

He wanted to send the panel, and add they’re support team to the tickets. Both questions have been answered in #974032504912760932

[jade topaz]

Hello

How do I make rickets for a server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hey @jade topaz, you mean tickets? Please read

[next meteor]

Hello, is there a setting so the ticket is only useable once per member?

[gilded verge]

Hey, you can restrict one ticket in the panel per user and then add a role that will prevent them from creating tickets. This is the only thing that popped into my mind because what you are talking about cannot be done that way. 😕

[Dashboard->Panel Configs->Panel Settings->Expand General Options->Ticket Limit]

[next meteor]

Got it, was actually thinking the same but wanted to make sure from from more experienced ppl

[untold oracle]

My server is not showing up on the Ticket tool dashboard, I tried to reinvite and I relogged into discord.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Refer to the note of the embed please

And see if that solves the issue

[untold oracle]

Okay thank you

That fixed it TwT

[shut bolt]

No problem, have a great day!

[glad plume]

Yo. The recent compromise got identified and resolved correct?

[shut bolt]

Which one?

The webhook one of $add?

[glad plume]

I believe so. The most recent one where I think it was caused by an update unless there was another one I'm unaware of?

[shut bolt]

It was resolved as soon as it was reported, a month ago
#📣│bot-news message

[glad plume]

That's what I thought. Just double checking. Ty!

[shut bolt]

Sure

[glad plume]

One quick question, where could I see the comparisons and pricing for premium vs free?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[shut bolt]

On the first link you can see the comparison

[glad plume]

Perfect. Ty! Appreciate it!

[shut bolt]

Sure

[glad plume]

[fluid rain]

anyone have any issue with get blocked by chrome extension lately

[midnight compass]

how do you guys fix this interaction failed

[misty crown]

Good morning, the ticket system is giving me problems, it won't let me close or open it. Please help me 😔

[atomic solstice]

We noticed the primary bot is offline. We are currently waiting for the bot to fix itself as it looks like a problem we had recently.

[misty crown]

Ok, thank ❤️

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1652379826:R>
<t:{!time+43200}:R> ➞ <t:1652293426:R>
<t:{!time+43200}:R> ➞ <t:1652336626:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[pale pilot]

{ticket.user.name}

[misty crown]

confirm that the bot is active again, thanks support team, you're the best 🎉

[fallow ingot]

[slender wind]

The ticket bot has a commands? {I want make ticket in my server

[plain raft]

wdym cards

[fallow ingot]

Ticket tool doesn't support slash commands as of just now. Not sure if it will change.

[slender wind]

Fixed keyboard

What i need to do With this #### keyboard

[plain raft]

Do you mean autocorrect?

[slender wind]

YES

[plain raft]

OK

[slender wind]

I CANT CHANGEE ITTTT SO SH## ##

STOP TRYY FIX WHEN I SAID TO YOU THE FIX ALONEEEEE

[plain raft]

You have to go over tickettool dashboard to edit the tickets thing

[slender wind]

I know which ticket make

Ticket make you hurt in your axe

[plain raft]

what axe

[slender wind]

Want 1000 death years?

So #########

[fringe spade]

hey, can i edit this msg?

[gilded verge]

Hey, actually no

[fringe spade]

Ty

[iron night]

Gave +1 Rep to @gilded verge

[slender wind]

PLS HELP ME SOMEONE REACT ME EVREYTIME

[jade topaz]

Can anyone set my ticket tool bot in my srvr?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

No, you have to do it yourself. Check

[hollow iron]

Pls I'm unable to create a ticket, I have done it severally don't know what seems to be the issue

[fallow ingot]

Is there any error?

[bitter heron]

I want premium bot link

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

[grave marsh]

How are you? I want to know the bot commands and how to adjust the bot

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

ok

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

@grave marsh

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

@grave marsh check commands here too^

[hot shuttle]

I’d like to make it so my moderators can see the tickets however I can’t find the is option on the panel. May I know how i do it?

[chrome pilot]

@hot shuttle ^^ check this

[crimson void]

I believe he didn't mean this, Anyway @hot shuttle,
To make your supporters/moderators see all tickets, and responding to them then here you go:
Open Dashboard > Panel Configs > Chose your panel and click at Settings > General Options > Support Team Roles Here you can add any role you want be able to see the panel of tickets ^ .

[fallow ingot]

The user was asking how to add they’re support team to tickets. Not why they can’t see the Dashboard. They didn’t even mention the Dashboard. Please read what users say before attempting to help them.

[chrome pilot]

sorry

[crimson void]

@jade topaz Hello there, what do you mean by You can't config the bot? i mean which step .

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[loud turtle]

You can't config the bot.

[crimson void]

Just in case check this ^

[crimson void]

Huh? I didn't say anything, i asked him because he ask this in general. Also i am sure he mean to configure the settings .

[loud turtle]

Don't care, didn't ask

[jade topaz]

I would like to be able to configure the place to pick up some mouths that cannot close the tickets it is deleted

[crimson void]

Sorry but i didn't get what do you mean, sorry.
If you can show me using screenshots, or anything ^ .

[fallow ingot]

@loud turtle Please check this channels pins. It would also be nice if you were a little kinder to Purple, who at the end of the day was only trying to help.

[loud lichen]

I bought a premium And I chose my server as shown here, but nothing happened. Where can I check the premium key?

[gilded verge]

If you bought premium with money, you don't get the code, you have it active right away.

[fallow ingot]

Not right away, you need to select the server you want it on.

Or the server won't have premium

[gilded verge]

right

[loud lichen]

I had a free experience for 7 days before, so I have a few minutes left. Do I have to register the server after that time is over?

[gilded verge]

aaronxyas, I have a question about the premium purchase, if i want buy premium, do I have to go to Active - Manage to check when it ends?

[fallow ingot]

Yup

You need to go to https://tickettool.xyz/subscriptions click manage sub and view it from there.

But i'm sure that does that anyway.

[loud lichen]

Can't I sub while the premium is still on?

[fallow ingot]

What do you mean?

[loud lichen]

If I'm using a premium, can't I apply the premium to the server before the subscription period ends?

[fallow ingot]

You mean before the free trail ends?

[loud lichen]

Yes

[fallow ingot]

No you can add the premium to the server before the trial ends.

[gilded verge]

thank you

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

It won't effect it

One the free trial ends, you will still have premium if you select that server anyway.

[loud lichen]

So why aren't premium added to my server?

[gilded verge]

@loud lichen

[fallow ingot]

It should be

[fallow ingot]

You have a server select here

@loud lichen You have premium selected for: 게임 편하게하기, was that the server you wanted the premium on?

If not, go to https://tickettool.xyz/subscriptions and select the dropdown menu and change it.

[loud lichen]

Yes

[fallow ingot]

Ok, then you should be all set.

Thanks for being a premium subscriber.

[loud lichen]

The problem is that no premium has been added

Hmm..

[pale pilot]

The time left has nothing to do with your subscription. It's from your free trial. As long as it says "Active - Manage", your subscription is active

[ivory snow]

To add someone on a ticket you do t!add @wanton heron?

omg I didn't mean to tag them

[fallow ingot]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[fallow ingot]

Check this out ^ @ivory snow

[ivory snow]

Thanks bro!

[fallow ingot]

no problem

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[kind hawk]

This is for you @potent cliff ⬆️

[glad plume]

How can you allow links and images in the ticket that gets created when all links and attachments are disabled and being monitored by other bots like mee6/dyno?

[gilded verge]

Hey, take my configs: https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

but what you are talking about is just need the Embed Linksand Attach Files permission in User Opened Permissions

[outer elm]

hello is there a command to delete multiple tickets in a category?

[kind hawk]

@outer elm no, you have to do it manually.

[jade topaz]

how do i make tickets ping everyone when opened

[solid stream]

just write the words @everyone

[jade topaz]

and instead of the ticket name being ticket-001 could i make it ticket-{user]

[jade topaz]

does the bot not have a feature that auto pings on open

[solid stream]

It does, by default it pings the user who opens it

[jade topaz]

cant it ping everyone so support can be notified

[solid stream]

And if you wish to ping your support set their role.

[jade topaz]

how

[solid stream]

You can write the words hello {user} - Support: @everyone in your message text and discord converts that to the ping.

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thanks

[solid stream]

You can also use the normal discord format.

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[drifting talon]

$help close

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[twin moat]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[twin moat]

hey i have the bot in a server of mine, works fine on another but the panel and perms are set correctly all the same yet im getting response from the bot, no matter what the command nothing is happening, the dashboard tells me to run debug but when i do nothing comes back no link like usual.

[fallow ingot]

What's the server ID?

You likely aren't getting a response from the bot, because ticket tool can't see the channel.

[jade topaz]

is it possible to make it so it tags me when someone creates a ticket?

[fallow ingot]

Yeah it is.

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

ive tried adding @jade topaz to the ticket message

[fallow ingot]

Oh just you?

[jade topaz]

yh

[fallow ingot]

do this @copper stratus

[jade topaz]

is that my discord id?

[fallow ingot]

yeah

[jade topaz]

so this will tag me?

[jade topaz]

?

tested it

[fallow ingot]

It should.

[jade topaz]

it works

thx

[fallow ingot]

no problem

[jade topaz]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

hahaha

[fallow ingot]

thanks for the rep

[chrome folio]

i added to another one of my servers and the server wont pop up i keep refreshing and even waited like 10 min and it just wont show

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@chrome folio

[chrome folio]

its my server so i have owner and it still dont show

[gilded verge]

but try relog like bot said

[chrome folio]

ok

[stark apex]

can i use premium embed edit features and embed still work after the premium end?

[chrome pasture]

Is premium down for everyone?

[cinder badge]

is premium down rn?

[gilded verge]

Probably no but im not sure
I have tested this option before and you cannot do it. Because when my premium was over, I had to create a new panel to get my tickets working again.

[stark apex]

so i can't even set a good embed when someone open ticket :I

[gilded verge]

as far as I know, embed has up to 250 characters for free, so you can

[scenic plinth]

Is this still an ongoing issue for you? Do you have a server ID of the server you believe it's down on?

[gilded verge]

Everything works for me (premium)

[long kestrel]

Premium down for our server as well

[scenic plinth]

Ticket Tool Premium Offline?

Some servers with premium are having issues, however it is expected to restart itself, the development team has been notified in case the bot needs to be restarted. Recommended to check #premium-chat or #📣│bot-news for updates further.

[gilded verge]

i think must be pinned

[scenic plinth]

Ticket Tool fully offline?

The bot (Premium & Free variation) are undergoing a manual restart, you will be unable to use the dashboard or use ticket functions. Bot should be online within 30 minutes after the restart. Check #📣│bot-news for more updates.

Premium is now online and does not apply to the above content.

Free variation should be online in 20-30 minutes fully. Some servers are online.

Both bots are online and functional!

[inner slate]

Hi

My bot is offline why?

[scenic plinth]

Read previous messages

[dark field]

Mine is offline too
Is the Premium version always Online and how much does it cost?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[patent thistle]

hı

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[shut bolt]

6 dollars monthly for the first server

[jade topaz]

How soon will the time be available again?

[dark field]

Nice!

[shut bolt]

#📣│bot-news

No longer than 30 minutes

[jade topaz]

Thanks for information

[shut bolt]

Sure

[scenic plinth]

Please read this message to see why the bot is offline in your server.

[glad plume]

Thank you!!!!

[iron night]

Gave +1 Rep to @gilded verge

[mossy plover]

Hello, how do I access all the saved transcripts from my server

[shut bolt]

Do you have a transcript channel?

[mossy plover]

No

[shut bolt]

Then there isn't a way to check them, you should enable a transcript channel for all tickets to be saved on

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[bronze vale]

How do I make the bot ping my staff members? the tickets are going through, but us staff do not receive a ping.

[dark field]

I want to buy Premium, and i have to sign in with my email, but it is showing my Discord acc which i maybe gonna delete in future, do i still have the rights for the premium ticket even if i use new acc on discord (in future) but have Owner rights in my server?

[kind hawk]

i answered you in your ticket #974480539673296916

[kind hawk]

Your premium will be linked to your email account, you can change the discord account linked to the package when needed.

[dark field]

Thanks! That's awesome and now i bought premium

[iron night]

Gave +1 Rep to @kind hawk

[dark field]

How can I invite the Premium Bot now?

[marble sequoia]

الحل بالله

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[kind hawk]

like this @dark field ⬆️

[dark field]

Thanks

[iron night]

Gave +1 Rep to @kind hawk

[kind hawk]

im heading to bed, good night

[marble sequoia]

How can I move the tickets that get opened to the correct category which I just made?

@kind hawk

[crimson void]

الأصفر هو: التكتات المفتوحه
الأحمر: التكتات المُغلقه.

[jade topaz]

Is there an option to pause the creation of tickets? Like say if support is offline the ability to create tickets will be paused and if support is back online the ability to create tickets will be available again.

[crimson void]

As my knowledge No.

[loud turtle]

You could assign everyone on a blacklist role. They can't make a ticket until you remove them from it.

[candid bronze]

is there premium with robux for this bot?

[scenic plinth]

No...

[loud turtle]

Bruh

[candid bronze]

thanks

[iron night]

Gave +1 Rep to @scenic plinth

[spiral stratus]

Hello how to add an icon over here? What size should the icon be? Secondly how to add multiple buttons to the panel like the SS?

[gilded verge]

Hey, to Footer Icon Url add link to image and to Footer add some text otherwise there will be no picture (footer pic)
Example in screenshot:

[dark field]

you can just hide the Channel of the Ticket like "everyone role" -> cant see the channel

then open it up, when Supports are online

I cant find my redeem premium code

[gilded verge]

But did you buy premium or wanted to redeem the premium code?

[dark field]

I bought Premium yesterday Evening

You have 1 available subscription/s from 2Personen#0001

I choose my Server, Save subscription, but when i go to dashboard i dont have premium rights

[gilded verge]

Can you show me your server like this? :

[dark field]

https://prnt.sc/j6uQoylcj9Rs

[gilded verge]

okay now invite a premium bot

[dark field]

it is already on my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

ah sorry

go to Active - Manage and select again your server

[dark field]

Yes, then I choose my server and save subscription, right?

[gilded verge]

yap

wait...

[dark field]

But then nothing happening, like its not working 😄

[gilded verge]

You wrote that the Redeem Premium button is showing up all the time, right?

[dark field]

yes

[gilded verge]

he will not delete once you start having premium, he is available all the time xD

[dark field]

and i dont have the rights to change settings or even use the premium bot

i thought the prefix is $

[gilded verge]

can you show me ss like this? : (from your panel)

[dark field]

https://prnt.sc/3csAkWcafxMo

Oh now he is reacting on $help

[gilded verge]

i.e. premium works fine

[dark field]

nvm, sorry for wasting your time

[dark field]

Thanks!

[gilded verge]

yes, his prefix is $ but you need text to use command, like $help which you said :3

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

everything is okay ❤️

[craggy geyser]

You can see premium works from this screenshot. The Active - Manage shows a subscription is active

$pc 744304513057292438

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @dark field. You have now been given the <@&535595160189403136> role!

Found 14 servers in total and 1 with premium and permission

[dark field]

I thought i gonna show me like that it gonna end in 1 months if i dont keep paying for it and not just "Active - Manage" and maybe cuz i had the free bot, it might caused problems?

[craggy geyser]

It only shows a time left if it is premium not from subscription (so from a timed key)

[craggy geyser]

And you just have to select which bot you want to use as shown here. You can have both in the server but only one responds

[wispy cobalt]

why is my ticket toll not pinging role when creating ticket

[dark field]

Ah okay, thats why I had to kick first the Free Version to be able to use the Premium Bot

[loud turtle]

You use discohook

[gilded verge]

yes

[wispy cobalt]

hello?

cn someone answer me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[wispy cobalt]

why is my ticket toll not pinging role when creating ticket

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[crimson void]

Hey there, you can manage it to mention supporter role by:
Dashboard > Panel configs > Choose the panel you want to edit at click at settings > Ticket Options > Edit Ticket message then add {role ID} or <@&RoleID> beside the {user} on the message text .

• So now when someone open a ticket should mention them and the role like supporter, etc ..

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[wispy cobalt]

ok tq

[crimson void]

Anytime ~

[odd sapphire]

Help me to open ticket🙏

[slender umbra]

Hello

Support me

[crimson void]

What the issue you face ? #🎫│make-a-ticket if you want make a ticket there .

[odd sapphire]

Support me pls

[crimson void]

How can we help ?

[slender umbra]

I'm locked account

[gilded verge]

What are you talking about?

[crimson void]

What do you mean ?

[crimson void]

How can we help ?

[slender umbra]

my account is locked

[gilded verge]

Where

[slender umbra]

while entering the gift code

[gilded verge]

Show me where

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crimson void]

^^

[exotic yoke]

i cant contarle a bot in my finds discod server

[crimson void]

Hello there, make sure you have An Administrator permission.

[gilded verge]

Bot don't need admin perms 😕

[shut bolt]

He left btw

[crimson void]

I see

[gilded verge]

oh

[shut bolt]

But yes, ticket tool doesn't need admin

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[shut bolt]

A bit more of what miroxik said :)

[crimson void]

I mean he need an admin permission the person himself ., as i said make sure you have an Administrator permissions

[gilded verge]

The best permissions for the bot are with me
https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

[shut bolt]

Oh alright

Well that isn't totally needed either

You can have a dashboard role

But yes, that's the main way people access first to the dashboard

[crimson void]

Yeah for sure, but for me the fastest way the admin permission hehe .

Oh i click on tag off sorry

[shut bolt]

Yup, facts

Nah no worries lol

[gilded verge]

Oh my mistake, because from the momentum I thought you meant a bot 😅

[shut bolt]

I have no problem with pings on responses while chatting

I do not enjoy people randomly pinging me for support, that's where I actually ask to not do it

[crimson void]

It's okay ^^

[shut bolt]

But you good :)

[shut bolt]

Same here, my bad

[crimson void]

Aye Aye Captain .

[candid ginkgo]

How to get ticket tool bot premium?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[crimson void]

^

[shut bolt]

If you mean how to invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

[shut bolt]

Sorry to intervene, this user recently boosted so I inferred his question was towards enabling the premium itself

[crimson void]

Opps i use $premium without bot.

[crimson void]

No need to sorry, you have all the rights ^^

[shut bolt]

I don't usually intervene while someone else is helping out, I only do it when I feel we can assist you on helping them 🤝

[crimson void]

Really it's okay, Also thanks to intervene ^^

[wind tendon]

@crimson void

[crimson void]

Yes ?

[shut bolt]

Please don't ping people at random

[wind tendon]

Why can't I open a ticket

Arabic

[crimson void]

ياهلا الدعم الفني العربي حالياً مُغلق ماتقدر تفتح تكتات عربيه, اذا تبي آنصحك حالياُ تفتح تيكت انقليزي .

[wind tendon]

ک يحب

[mental otter]

Can someone help me make it so when you open a ticket it pings a certain role @shut bolt

[shut bolt]

Even though you edited the message and the edits don't ping, don't ping anyone at all

[shut bolt]

$help pong

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut bolt]

Oops

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[mental otter]

ok thank you!

[shut bolt]

Sure!

[tame ferry]

I set up the ticket bot, thought I got it right.. when a new ticket is made it @ ticket staff but none of the staff report getting the ping.. same goes for my admin role on some of the tickets (set up multi panels). If I look at the ticket the ping is there.. just no one is getting it

[kind hawk]

@tame ferry you need to use {@roletotag} in the ticket message.

[crimson void]

@tame ferry check this .

Oh okay sorry seb

[kind hawk]

Don't be, it's all good. :p

[tame ferry]

It is

[crimson void]

Screenshot please .

[tame ferry]

Ping it right there and in the panel it is set up with the {}

Maybe it needs to be part of the main message and not embed?

[crimson void]

it should be beside the Thank you @name for submitting a ticket @support#4228er role will be with you shortly

[tame ferry]

Ahh figured

[crimson void]

Yeah it will not pinged anyone while the tag inside the embed .

[tame ferry]

Thank you @crimson void , I will change shortly

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ^~

[wind tendon]

@crimson void يحب اقدر اشتري بريميوم ب كريديت

بروبوت

[quick bone]

Don't ping people for help!

[wind tendon]

Can I buy Premium with Credit

@shut bolt Can I buy Premium with Credit

[quick bone]

stop pinging people...

[prime bridge]

Ev - 𝐀 𝐋 7 𝐎 𝐎 𝐓#0001 has been warned!
They were notified via dms.

[shut bolt]

With credit what? Credit card?

[wind tendon]

The Discord bot is used by 7 million servers

[shut bolt]

We aren't Probot

[wind tendon]

You don't know what I mean, thank you

[shut bolt]

Alright

[queen radish]

Yoo is there a way to create a Ticket Ban role?

[quick bone]

go to your dashboard then blacklisted roles i think it's called

[queen radish]

That appears to be just for not allowing users to use commands or reactions

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[gilded verge]

[quick bone]

well, i was helping but ok

[quick bone]

it means that if they try to run a command or use the button it will do nothing

[gilded verge]

Yes, I noticed a very good job

[queen radish]

Ahhhhhh alrighty

thanks :3

[quick bone]

no worries

[queen radish]

Does a ticket have to be deleted for it to show the transcript message in the logs channel or is just it being closed good enough?

[torn tangle]

Question
trying to navigate the ticket tool and add my admins to be able to view tickets, cause currently only iam (Owner of discord) able to view said tickets

[queen radish]

Add the roles you want to be able to view the tickets here

Panel Configs -> Select your Panel which you created -> General Options

[iron glen]

Does anyone know the reason for this?

[iron glen]

@queen radish ?

[queen radish]

Do what it says, run $debug in the channel you're trying to run the panel in

[bronze vale]

check if you changed the prefix??

alright

[uneven tiger]

Quick question, is it possible to have a two-step opening process similar to the two-step closing process?

I.e. a user confirmation message to open the ticket

[solid stream]

Not currently, but it is a planned feature

[uneven tiger]

[copper owl]

ما فيك تشتريه بكريدت برو بوت.. ما في علاقة بينات برو بوت و تكت تول للأسف

البريميوم بفلوس حقيقية

[shut bolt]

Thanks Nafito

[wind tendon]

ماعندي بطاقة عشان ادفع

[copper owl]

فيك بالcrypto

[shut bolt]

Can you develop more on that, what's the problem being?

[wind tendon]

كيف

ما اعرفها

[copper owl]

Bitcoin, Ethereum او Litecoin

[copper owl]

اه, يعني ما في طريقة للأسف

[wind tendon]

تقدر انت تشتريه بفلوس

وانا ادفع لك كريدت

[copper owl]

لا

ما بستعمل برو بوت

[bleak token]

when some one on on my server clicks creat ticket it says they dont have perms

how do i fix that

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@bleak token, Hi, please check required permissions.

[still river]

managed to solve it thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Glad to hear that, sorry for our delay

[still river]

No worries 🙂

[acoustic yarrow]

@scenic plinthi was talking about this

https://gist.github.com/Antouto/8ab83d83482af7c516f0b2b42eaee940

[shut bolt]

Hey there, the implementation of modals is planned for the major update our developer is working on

[acoustic yarrow]

noice

[shut bolt]

Also, please don't ping support members, although I know it's a follow up from #💬│general-chat it's better to not ping, sometimes it can be annoying

[shut bolt]

There are some nice things cooking on the grill

[acoustic yarrow]

alright

[mellow stirrup]

Hi

Can i configure my own message to an ticket?

[shut bolt]

Hi there, do you mean the panel message or the ticket message itself?

[mellow stirrup]

an embed I made

can i turn this into a message to make tickets?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[shut bolt]

You can't make it to have the button

But you can customize the panel message

And make it include the message you've built

[mellow stirrup]

I don't know how to do this. the page categories are very mixed

But ty.

[shut bolt]

Which page categories are confusing? I can assist you on that if you would like to

[mellow stirrup]

All, lol. There is no option to import a ready-made embed

[shut bolt]

You just need to copy and paste over the fields of the message, there's no option to import premade embeds

[mellow stirrup]

it is an embed in a description only. there is no way to matter

I'll try another way, thanks and bye 💗

[solid stream]

Yeah.. The updated dashboard in development really fixes alot of these organizational problems.

[mortal walrus]

كيف أخلي البوت يرسل في قسم معين

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

^

[mortal walrus]

اك شكراً

[robust sandal]

JG101

How to clear the bot sent in a particular section

Arabic (ar) → English (en)

[robust sandal]

JG101

Thank you, thank you.

Arabic (ar) → English (en)

[warm breach]

Hi, how can I change the msg when someone creates a ticket?

Nm, i just found it

[crimson void]

Dashboard > Panel configs > Settings > Ticket Options > Edit Ticket message

[warm breach]

a

[warm breach]

well, thank u so much

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Anytime ^~

[crimson void]

@jade topaz

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

ah

[crimson void]

^

[jade topaz]

@crimson void one more question, how do i make the ticket ping a specific role when it is made

[crimson void]

Like for supporter role? For example

[jade topaz]

yea

[crimson void]

you can manage it to mention supporter role by:
Dashboard > Panel configs > Choose the panel you want to edit at click at settings > Ticket Options > Edit Ticket message then add {role ID} or <@&RoleID> beside the {user} on the message text .

• So now when someone open a ticket should mention them and the role like supporter, etc ..

If you need anything feel free to ask ^

[soft adder]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[crimson void]

Use it in #🤖│bot-spam

[jade topaz]

Hey there, the ticket tool was working fine but then it started to acting weird now... when a member opened a ticket, other member were in the ticket too, and the ticket is not placed in the right category either, can i please get some help?

[crimson void]

Hello there for the category can you check this please again

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

I clicked save after choose that category again

[crimson void]

Try open a ticket and make sure you choose the correct panel from the dashboard

[jade topaz]

still having the same issue

[jade topaz]

we only have 1 panel

Is there a opened ticket limit for a category?

[crimson void]

@jade topaz To be clear open a ticket in #🎫│make-a-ticket ^ if they need more things .

[crimson void]

Yeah sure,
Dashobard > Panel Configs > Settings > General options > Ticket Limit

[jade topaz]

got it ty!

[crimson void]

Anytime ~ ^

[crimson void]

@restive thorn
You can log out from the dashboard then relogin again .

[strong shuttle]

How do I make ticket tool ask questions?

[crimson void]

Check this too

[restive thorn]

Is still cant see it i logged out and logged in and nothing :(

[crimson void]

Is the bot already invited to the server you want? + make sure you have the permissions to see edit the server in the dashboard .

[crimson void]

As my knowledge, So far we don't offer that option, you can make multipanels but we don't have the feature to make the bot to ask a questions.

[strong shuttle]

Aw man.

[crimson void]

Currently the best would be to edit the ticket message, right now a set of questions isn't a possibility but I believe it has been suggested.

[restive thorn]

What next????

Do i need to be the owner of the server

[crimson void]

No, if you still can't see the server can you let the owner add your role in the dashboard?:
Dashboard > Server Configs > Dashboard roles > then add your role in the dashboard roles section

[jade topaz]

im confuse abt ticket count
when i set it to 10 does that make the next ticket 11 then after that its 21?

[shut bolt]

The ticket count is the number of the the current ticket, so if it's 1 next it's 2 then 3 and then 4

[jade topaz]

And what is additional roles?

[crimson void]

After you pablo, this you can add more roles so they can get access to the dashboard.

[shut bolt]

That's dashboard roles

[shut bolt]

Additional roles are set of roles you can pick to grant them a different set of permissions than the support team roles

[jade topaz]

Tysm

[jade topaz]

ty

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

Oh my bad i thought he asked about dashboard roles not the additional roles inside the panel settings.

[shut bolt]

[shut bolt]

It's fine

[crimson void]

Anytime~

[cedar mirage]

how to do this ?

[crimson void]

Hello @cedar mirage ,
You mean the link hidden with the texts ?

[sharp valley]

Hey I already put the ami server bot but how to activate it I'm from the phone

[cedar mirage]

the whole thing how to make it

[crimson void]

if you want to customize the panel, then follow this:
Dashboard > Panel Configs > Choose the panel you want and click at settings > Panel Options > Edit panel message
*From there you can edit everything for the panel layout . *

if you want to change the **button **then follow this:
Dashboard > Panel Configs > Choose the panel you want and click at settings > Button Options > Choose whether you want to change Create ticket button or anything else

• Note: Most of the options for premium ^ .

[cedar mirage]

thanks

[iron night]

Gave +1 Rep to @crimson void

[crimson void]

anytime ^

[queen radish]

Can I setup a staff role which gets pinged everytime a ticket is opened in my server?

[crimson void]

Yes sure.
you can manage it to mention supporter role by:
Dashboard > Panel configs > Choose the panel you want to edit at click at settings > Ticket Options > Edit Ticket message then add {role ID} or <@&RoleID> beside the {user} on the message text .

• So now when someone open a ticket should mention them and the role like supporter, etc ..

[queen radish]

Also could it be setup so transcripts are made automatically once a ticket has been closed and you don't have to click on the transcript button everytime?

[queen radish]

Thanks a ton!

[crimson void]

For the transcript automatically saved only for premium sub.

[queen radish]

Ahhhhh aight, ty again! :3

[crimson void]

Anytime^

[waxen nest]

Hello, i would like to ask how you do multi-reaction on the tickets? I'll like some advice

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

Hey @waxen nest, check

[waxen nest]

Thanks 🤙

[crimson void]

Hello @jade topaz ,
for this you need to be a premium, to change this follow the steps:
Dashboard > Panel Configs > Settings for the panel > Ticket Options > and you can see the Ticket Opened channel name & Ticket closed channel name

Add this Ticket-{ticket.user.name} instead of Ticket-{count}

[valid shell]

What do I do when it puts me on my server will support be with you shortly?

[gilded verge]

You mean message in ticket?

[valid shell]

Yes

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

[valid shell]

OK thanks you 🤘

[gilded verge]

i have some, wait please

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[gilded verge]

maybe you need this too

[crimson void]

Additional info, after you ( to make it easy for him)

Dashboard > Panel configs > Choose the panel you want to edit at click at settings > Ticket Options > Edit Ticket message then add <@YourID> beside the {user} on the message text . @valid shell

[valid shell]

Ok than you 🤘. @crimson void

[crimson void]

Anytime ^~

[valid shell]

What is this?
Support will be with you shortly.
To close this ticket react with lock

[quick bone]

it means you've opened a ticket and you'll get a response soon

if you want to close the ticket react with the lock

[valid shell]

Ok thanks you @quick bone

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

np

[valid shell]

how to configure the labels?
sorry for being heavy

[quick bone]

what do you mean?

like change what the opening message is?

[valid shell]

The labels

[quick bone]

ah

the button labels?

[valid shell]

Yes

[quick bone]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[quick bone]

that should help you out

make sure to resend your message once youve done it

[crimson void]

But to inform you, most of the options are only for premium .
For example: the name of the button, the emoji and the color of the button only for premium .

[quick bone]

^^

[gilded verge]

hmm, if think he don't mean buttons, but I can be wrong

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[quick bone]

yea

[gilded verge]

i think he meant

[crimson void]

If none of these works, please put this in english and send it again.

[valid shell]

how to activate the command $claim ?

[quick bone]

you need premium

then in the panel you want to go down to claiming options then enable it from there

[valid shell]

I don't understand English I'm Spanish

[crimson void]

I recommend to open a ticket #🎫│make-a-ticket,
you can open a ticket with spanish supporters ^

[quick bone]

you can also use @robust sandal

[leaden fox]

why everyone who join my serve could manage serve ?how can i turn off their permissions

[quick bone]

$permissions

[quick bone]

go to the dashboard and i think its called manager roles

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[valid shell]

What are the tickets for?
¿Para qué sirven los tickets?

[gilded verge]

Sorry, I didn't understand what you meant before because I thought you meant a bot. From what I noticed, you should go to server settings and change perms in roles 😕

[gilded verge]

Please explain what you mean.

[valid shell]

What are the tickets for? (Para qué sirven las entradas)
What are the tickets (que son los tickets)

[crimson void]

Sorry but still your i don't understand your question clearly, if you want go to #🎫│make-a-ticket and click at spanish so spanish supporter will help you ^^ for quick response,

[valid shell]

How do I use the tickets?
Tickets are for any questions that arise?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[crimson void]

Do you mean this ? ^

[valid shell]

Yes !!!!

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[crimson void]

@valid shell check this too ^, for better service with spanish language !

[valid shell]

Ok