🆘│community-support

[ornate moss]

On my server still can't open and close ticket

[jade topaz]

😭

[pale pilot]

14 shards just came back, so if it keeps up that speed it should be back in about 15 minutes

Clusters I should say

[azure hornet]

bot offline why

[fallow ingot]

Small outrage.

Should be online shortly

[next topaz]

Me too...bot offline

[next topaz]

thx

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

yup, no worries. Thanks for your understanding

[next topaz]

Have a good day 😄 thx

[fallow ingot]

[azure hornet]

but why only in my server not in all

discord glitch or wot

[fallow ingot]

We have clusters, it’s not offline for every server. Only some clusters.

[next topaz]

I think is different server><

[azure hornet]

okk

[jade topaz]

Thank you

[next topaz]

Done thx team~ 😄

[fallow ingot]

Yup, thanks for your understanding.

[iron night]

Gave +1 Rep to @tidal pecan

[jade topaz]

yuh

[tropic current]

Hey, I have a question, if you do not have a premium version of the bot, it can be done somehow that after closing the ticket, he will write to him on pv that his ticket has been closed?

[pale pilot]

@tropic current that option can be found under automation option in your panel configs

[tropic current]

OK thanks

[sly linden]

Can i allow send pictures to everyone in ticket?

[sly linden]

@pale pilot

[pale pilot]

#546557408902905896

[fallow ingot]

This is possible, yes.
Go to the Dashboard > Panel Configs > Settings > Permissions Options > User Opened Permissions > enable Attach files

[sly linden]

Ok thanks

[fallow ingot]

No problem

[fallow ingot]

[kind hawk]

Do not click this link guys. A mod will delete it any moment now

[slender minnow]

@fallow ingot no manage message perm?

[fallow ingot]

nope

[slender minnow]

rip

[fallow ingot]

:(

[slender minnow]

josiah probably removed it

[fallow ingot]

Likely as he removed #💬│general-chat one

[slender minnow]

yess

[solid stream]

I did?

Oh, yeah, I deleted them lol

and added in a new content filter to block em.

[quaint harness]

hey guys, how can i make a ticket system with multiple options like this?

[fallow ingot]

Hi it’s a premium option, but a guide is below.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[lean bluff]

Hello guys i m unaable to set ticket system in server channel

[fallow ingot]

Any error?

[lean bluff]

I dont know how to set it up

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@lean bluff

[lean bluff]

Thanks got help

[jade topaz]

hi all, need help with channels the tool created
I thought I set the tool up to move closed tickets to another category on the server, but it's not working, can anyone help me out?

[fallow ingot]

Hi there

Do you have any channels in the closed category?

[jade topaz]

yes, 4 rn

I started moving them manually, but then I remembered there must be a solution...

[fallow ingot]

Ok, does ticket tool have access to the category?

[jade topaz]

I think the tool has manage access to all categories by default

[fallow ingot]

Ok, before moving forward, can you go to the servers dashboard and check that you still have a category set.

[jade topaz]

but yeah no I see

[fallow ingot]

This can be found in Category Options.

[jade topaz]

the category was set to private

ticket tool now has access

[fallow ingot]

That explains it.

[jade topaz]

the move closed tickets rule is set up on the online dashboard, right?

yeah, found it

might make another category for open tickets

they're piling up

[jade topaz]

would the bot move closed tickets now, after they've been closed, or should I move them manually?

(nice, the rule is def working)

[jade topaz]

thanks for the help, appreciated.

[iron night]

Gave +1 Rep to @fallow ingot

[still spear]

The bot should move them automatically. ^^

[jade topaz]

turns out the bot only tries to move them when the ticket it closed
if it fails, it doesn't try again later

[still spear]

Yep. Does it fail?

[jade topaz]

not any more 😄 it's got the right access

[fallow ingot]

Yeah when they get closed. No need to move manually now.

[meager oxide]

I won't be able to buy any mint until buck buck open to the public again?

[kind hawk]

@meager oxide this discord is for @humble sequoia support only. We cannot help you with any issues on other platforms.
Sorry.

[sand zinc]

Hello, is there any way to tie a ticket panel to an existing embed?

[copper owl]

Nope

the closest you'll get is sending the panel and removing the embed by pressing the little x

[sand zinc]

Gotcha, thanks!

[kind hawk]

Or, put the link between <>
Like: https://www.google.ca/ and it will prevent the embed to even show up.

Oh, we're probably not talking about the same thing. Mb xD

[weak wing]

some people can not create ticket

i also tried recreate panel by $panel command.

[meager oxide]

Okay, fine where can I go for help or depends what can of I need. It's not medical, mental or physical issue. It's all about crypto.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@meager oxide ^

[fallow ingot]

Is the panel deleted?

Check your dashboard.

[weak wing]

yes. deleted.

also i checked all channels

[fallow ingot]

It won't work if it's deleted...

[weak wing]

I didn't delete the panel, I meant the ticket for that user

panel are not deleted.

[weak wing]

.

[fallow ingot]

I'm confused, can you please be a little more informative? I am unable to help if I don't know what issue you experiencing.

[weak wing]

It's as it is. What information do you need?

[weak wing]

.

[fallow ingot]

Ok, so do you have any blacklisted roles set?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

Make sure you have no roles here ^

[weak wing]

where can i see blacklist roles?

[fallow ingot]

Go to your Dashboard > Server Configs.

[weak wing]

no blacklist roles.

[fallow ingot]

What's the server ID?

[weak wing]

828774318736539699

[fallow ingot]

Please allow me a few moments.

@weak wing Do any roles here? Panel Configs > Settings > Button Options > Create Ticket Settings?

[weak wing]

yes. i checked all panel's. blanks.

[fallow ingot]

Hmm, ok. Can you open a ticket please? I'm going off soon, and I can't find what is causing this issue.

[weak wing]

ok. thank you for help.

[iron night]

Gave +1 Rep to @fallow ingot

[iron night]

Gave +1 Rep to @shut bolt

Gave +1 Rep to @shut bolt

[humble sequoia]

━━ moved to ticket ━━

[pallid star]

Hello today on my server people Just cant do a tickets and idk why its out of nowhere so please help

[regal goblet]

@pallid star are they getting an error?

[wispy kettle]

😶 sometimes it throw this error :l

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@wispy kettle check this 👆

[wispy kettle]

I'm already updated

[gilded verge]

Please re-send panel and try again

[gilded verge]

@mortal imp, please show screenshot from this message

I mean bot message

[feral night]

Is there a way to allow the bot to ping the user when they make a ticket in the "Title" section?

[loud turtle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[loud turtle]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[feral night]

Thank you!

[rugged mural]

How can I change the name of the rum without having powers?

[weak oriole]

Panel configs>Settings>Button Option>Create Ticket Settings?

[rugged mural]

I explain

[weak oriole]

|explain

[rugged mural]

yes

[weak oriole]

No idea I’m new her lol

[rugged mural]

Ok No Problem

[mortal imp]

staff delate ping

[gilded verge]

Next time please take a screenshot, this situations need proofs. I mean, to explain what's going on.

[gilded verge]

Sorry but what you meant about rum?

Please wait for answer or open ticket in channel #🎫│make-a-ticket

[iron night]

Gave +1 Rep to @gilded verge

[rugged mural]

Yip

Where is Room ar?

[gilded verge]

I think...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

This

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[loud turtle]

@dense yarrow

@dense yarrow

[copper owl]

you dont have double ping em

[loud turtle]

I thought they will not recieve it

[jade topaz]

components[0].components[0].label: This field is required what does this mean?

im trying to close a ticket but it says this

[still spear]

Can you send a screenshot?

[jade topaz]

yeah sure im tyrna fix it, if not 100%

tryna*

[fallow ingot]

server ID?

[jade topaz]

ok its actually working now tysm tho!

[fallow ingot]

Oh, no worries.

take care

[spiral smelt]

Hi, can i give the TicketTool other Picture and Name on my Server ?

[loud turtle]

Custom ticket tool bots are not a feature

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[kind hawk]

@spiral smelt you can change his name but not his avatar

[lofty onyx]

can I change the message when a ticket is opened
(Instead of it being “@.user Welcome”)

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

[lofty onyx]

thx g

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[loud turtle]

y!rep @gilded verge

[iron night]

! miroxik74: 55 Rep (#23)

[gilded verge]

please use #🤖│bot-spam

[loud turtle]

Just checkin'

[gilded verge]

oh yeah but that's a command, nice to keep the channels clean

[spiral smelt]

And how ?

[gilded verge]

On your server, right click on the bot and select Change Nickname

[pallid timber]

!rank

[gilded verge]

for commands please go to #🤖│bot-spam

[pallid timber]

ok

[past basin]

does the bot needs to be on top of the roles in the server? I made a seperate BOTS roles to give every bot this role but is this also okay ?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@past basin, This is also fine, the most important thing is that the bot should have these perms in his role

[past basin]

alright

because i had some issues. But just gonna make a new panel.

[gilded verge]

which issues? 😳

[past basin]

sometimes we couldn't add an user

and sometimes we could

but we added some new roles into the server and maybe thats the issue

[gilded verge]

oh i have it too before xD ...
just add perm TTS Message to Ticket Tool role

work?

[past basin]

is that in server roles settings or in the bot panel?

[gilded verge]

server settings

[past basin]

oh found it

will try it out today. Just setting it up again freshly

[gilded verge]

then you know what, in a few minutes in the video I can give you the permissions I gave for the bot in the server settings because I know that then everything will work fine, u want?

[golden wyvern]

Why am I unable to open more tickets for this specific panel? I've had multiple tickets opened in the past but now it's refusing to let me open anymore?

[gilded verge]

Oh, the ticket limit in your panel is 1. You have to delete your ticket first.

[golden wyvern]

But I've had multiple tickets opened in the past?

Why is it being weird now

Oh wait

I see

😆

[gilded verge]

@golden wyvern, @past basin,
If you managed to find the cause and fix it, I am very happy

@past basin, this is perms for TT bot in my server - ofc if you want then take

[green venture]

how can i make a panel on mobile

can someone help

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

please check

[past basin]

thx

its fixed for now 😛

[green venture]

@gilded verge where is the panel section tho

[gilded verge]

on dashboard 😳

[humble sequoia]

https://tickettool.xyz/manage-servers

[gilded verge]

Example of panel section:

[gilded verge]

@blazing sable come here

[jade topaz]

help i can't see my server in the manage

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

[spiral smelt]

Hi 🙂

If i close a ticket they didnt move to my Category closed

https://prnt.sc/WQc27k6U74V6

[gilded verge]

Hey, do you get an error when you close your ticket and it doesn't move to the category?

[spiral smelt]

https://prnt.sc/l1VRXt_WV1bU

No error

Just didn´t move it to Closed Category

[lavish shuttle]

how to fix this😑

[gilded verge]

Please use $debug command in your server and send link here

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@lavish shuttle check

[lavish shuttle]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

hello i have a question

if anyone available

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

trying to add emotes in ticket tool panel to have on my server channel but i dont know to do it

[gilded verge]

Remember that these emotes first need to be on your server before you can add them to panel.

[analog igloo]

how can I add another user into 1 ticket?

[jade topaz]

they are

but doesnt show up some reason maybe the layout i put is wron?

wrong

[gilded verge]

in the opened ticket use the command$add @user

[analog igloo]

ok thx

[jade topaz]

you think you can help me?

[gilded verge]

Are you sure the bot has emoji permissions?

ofc, i can try my best ^-^

[jade topaz]

the ticket tool bot right

[gilded verge]

yes

[jade topaz]

it has admin

let me see

[gilded verge]

I mean, you know what, from what I noticed, even if the bot has administrator perms, it does not change too much and that's why it must have the permission directly enabled

[jade topaz]

like this one

@gilded verge

[gilded verge]

@jade topaz
oof! he need "add reactions" too, you know what? try my perms
https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

[jade topaz]

okay let me try it

@gilded verge thats for me right the vidoe

video

[gilded verge]

is everything alright now?

[jade topaz]

wait up lemme try

@gilded verge ill be back ima try it

please be active if i need more help

[gilded verge]

ofc, no problem but don't forget to ping me if you want my help

*when you change these permissions in bot, just in case - you don't have to do it, but to be sure it's worth relog into the dashboard again and try

[spiral smelt]

ok

https://discordapp.com/channels/509192800865353738/662692902245498910/972201075086082079

[gilded verge]

permissions looks good

[spiral smelt]

mhhh

Maybe permissions of my closed category?

[gilded verge]

Sometimes it may happen that even if you save the settings, they may not load and in this case try to send the panel again, then try to create a ticket from a new panel and let me know if it still does not move to the closed category

[spiral smelt]

Found the Issue 😄

My Closed Category didnt have permission for TicketTool

[gilded verge]

I was just about to write to do this xD

nice

[jade topaz]

Fsho bro ima try it with da tool again

Ticket tool to see if it worked

To have this white arrow

@gilded verge

[gilded verge]

So you want to add this emote to the create ticket button, right? :whitearrow:

[jade topaz]

Can you help me please I can't open Ticket

[kind hawk]

Try $id emote in a channel shared with Ticket Tool. And use the reply in your message. @jade topaz

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@jade topaz check

[jade topaz]

Ok

[jade topaz]

@gilded verge

bro

i want this look

https://cdn.discordapp.com/attachments/972197981765898240/972210100418797608/IMG_4528.mov

those animated arrows the way it is in the video

[gilded verge]

this is panel message or ticket message?

[jade topaz]

panel

[jade topaz]

i have premium as u can see but do i needa remove the bot n do it again?

[gilded verge]

i can't send this on discord then i sent on screenshot xD

[jade topaz]

lemme try it rq

in embed description or?

message panel

im doing it in embed description

[gilded verge]

ofc u can embed too ^-^

[jade topaz]

how

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

@gilded verge thats different bro

i want the embed description to have moving arrow inside it

ima try the code you sent

[gilded verge]

in panel message you have embed 😳

[jade topaz]

where its highlighted brro

bro i want the arrows in there

with the texts i have

@gilded verge

[jade topaz]

| < like this right

together

|<a.

[gilded verge]

Example of animated emoji:
![KEKSLIDE](https://cdn.discordapp.com/emojis/878072347104509972.webp?size=128 "KEKSLIDE")
Example of no-animated emoji:
![keksad](https://cdn.discordapp.com/emojis/846105662801969192.webp?size=128 "keksad")

[jade topaz]

okay lemme try it

bro

[gilded verge]

wait! I just remembered. add the \ sign in front of the emoticon and send it to the channel

like that:
!KEKSLIDE

[jade topaz]

okay so \a: like this

[gilded verge]

\

[jade topaz]

spaced

or no

[gilded verge]

without space

[jade topaz]

ya the way i texted was right

[gilded verge]

yes, and u must send that into channel, just like a normal message, try here

[weary flume]

How do I put someone else, who is not an administrator, to have access to tickets?

[jade topaz]

:whitearrow:

u see it pops up like that

not the actual emoji

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand General Options->add moderator role to Support Team Roles

[gilded verge]

wait, I'll make a video ^-^

[jade topaz]

okay thank you sorry for being annoying ive was up all day last night till 4am trying

[gilded verge]

no no no, its okay just wait, i want do it for you bcs i love help if i know how

[jade topaz]

perfect thanks so much

[gilded verge]

@jade topaz It's your delivery

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

lemme watch it

@gilded verge

[gilded verge]

^-^

[jade topaz]

let me try it here

!whitearrow

@gilded verge YOUR A LIFE SAVER

I SWEAR

BRO

THANK YOU

FINALLY

[gilded verge]

yay!

[jade topaz]

YOUR AN AMAZING PERSON

LIKE REALLY DIDNT GET ANNOYED OR ANYTHING

[gilded verge]

everything is fine, glad i could help

[jade topaz]

THANKS MAN

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[eager mason]

ticket tool not showing my servers

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

[eager mason]

ok

[eager mason]

aight thanks it worked

[iron night]

Gave +1 Rep to @gilded verge

[rocky depot]

؟؟؟ @gilded verge

[gilded verge]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@rocky depot please check

[rocky depot]

Okey

[gilded verge]

and check your prefix ^-^ (Server Configs->General Options)

[rocky depot]

@gilded verge

[gilded verge]

still not working $help ?

if not working, try my perms and next try again use help command in your server:
https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

*Additionally, make sure that the role of the bot to access the channel in question

[rocky depot]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rocky depot]

??

[gilded verge]

did you check it?

[rocky depot]

Usoek arbia

[gilded verge]

I have the impression that it will be difficult for us to communicate. Please create a ticket on the channel #🎫│make-a-ticket and ask for help there. 😕

[jade topaz]

hi there, is there an option to make ticket tool "mention" a channel in the message it is sending to the ticket? i mean like this #🆘│community-support

[shut bolt]

Yup!

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

works now, thanks!

[shut bolt]

[golden bear]

i need help i cant use $ commands

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

Why does it say missing perms

The bottom one only worked because I had mod

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

i've got that same issue + this going on

[meager glen]

Done I am save now

[gilded verge]

To fix the warning in the first screenshot, go to: Dashboard->Panel Configs->Panel Settings->Button Options->and click Create Ticket Settings. To create tickets your role must be in Allowed Roles.

If there weren't a problem there, your role has been added to the Blacklist Roles and must be removed if it is there otherwise you won't be able to open a ticket if you have the role. Go to: Dashboard->Server Configs->Blacklist Roles

To fix the warning in the second ss, go to: Dashboard->Panel Configs->Panel Settings->Expand General Options and change Ticket Limit. Remember that you currently have 1 open ticket and if you increase the limit, others will also be able to have more than 1 open ticket.

[copper owl]

All of this is correct, except one thing

their role doesn't have to be in the allowed section unless there's a role they have in the Disabled one

[gilded verge]

right, that's what i meant ^-^

[copper owl]

You could keep both disabled and allowed empty and people should be able to open tickets with no problem (unless their role was blacklisted

also their issue was a blacklisted role, they opened a ticket and left when it was handled that's why

[gilded verge]

thank you @copper owl

[iron night]

Gave +1 Rep to @copper owl

[loud turtle]

No one is always perfect

[manic void]

Hey! I saw you in botghost suggesting something

[fallow ingot]

?

[manic void]

Huh?

[fallow ingot]

Botghost is not affiliated with Ticket tool. If you don't have an issue with Ticket Tool, please don't talk in the support channel.

[manic void]

Ok

[gilded verge]

?

[jade topaz]

اريد اكواد حدف Ticket السريع.
و تغير الاسم السريع وكل اكوادها

[gilded verge]

?

[terse loom]

How do I change which roles have access to tickets? I don't want them to have dashboard, just be able to review tickets

[fallow ingot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

Check this out :)

[terse loom]

Thanks!

?

[fallow ingot]

Yup, no problem.

[cold pelican]

Hi everyone. so I renewed our subscription on our server and the ticket bot no longer works.. I keep getting this error...

anyone know how to fix this?

[fallow ingot]

Hi, the error you are receiving is because the server doesn’t have an active subscription. Go to https://tickettool.xyz/subscriptions and select the dropdown menu, then select the server you’d like the premium on. For now you’ll have to disable it to use the bot.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[chrome steppe]

[jade topaz]

how many panel i can make ?

[copper owl]

unlimited

although you probably won't need more than 15

but you aren't limited to a finite number

[copper owl]

good one

[chrome pilot]

how does this work :

@safe prairie

[safe prairie]

Please don't ping us. Wait for an answer or open a #🎫│make-a-ticket

[chrome pilot]

[jade topaz]

How i put the ticket tool to create a ticket on a channel?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

Guys

[gilded verge]

?

[jade topaz]

Nothing

[hollow jackal]

Why are my tickets not working? I enter the command but nothing happens

[steel niche]

Can someone pls explain this???

[gilded verge]

everything is written there 😐

[alpine belfry]

I have some tickets that are closed that will not disappear from my feed. When I try to open the message it is blank and try’s to load but nothing shows. How can I get rid of them?

[regal goblet]

I would say that it is a discord issue itself, have you reloaded the app?

[hollow oxide]

Guys

[gilded verge]

?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hello, how can I change to have a different message here?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[gilded verge]

@jade topaz, check

[alpine belfry]

Yeah a couple times… also have tried to restart my phone too.

[gilded verge]

In such cases, it is worth checking if you have the current application and if that doesn't change anything, reinstall Discord and it should help.

[dull crest]

guys is the ticketool page down

it is not loading for me

[jade topaz]

yep

down

[dull crest]

why

[jade topaz]

idk

i think website got hacked

[scenic plinth]

No, no it didn't get "hacked"

[empty depot]

can someone help me

[slow jackal]

even I need a help ! whenever I am trying to open the transcript file it shows up like this

[empty depot]

why do u need the transcript file 🤨

[slow jackal]

to open the transcript

[empty depot]

ik but for what

[slow jackal]

I need to show it to someone as valid prof

[alpine belfry]

It was up to date… a simple uninstall and reinstall did the trick! Thx

[iron night]

Gave +1 Rep to @gilded verge

[solid stream]

Should be fixed now.

[heady vortex]

Hey all, can you tell me if there is a way to search on the contents of an archive?

[jade topaz]

ok

[jade topaz]

Hi, my friend still see's a ticket that I closed.

[vapid ingot]

Is there a way for set tickets to auto-close if there's no activity within 5 minutes?
Meaning the ticket opener doesn't say anything

[vapid ingot]

Tickets will still be visible even after close from the small experience I have
In order for it to go away, you have to delete it

[jade topaz]

I did. She cant still see it.

can**

[vapid ingot]

So you clicked delete?

[jade topaz]

Yes.

[vapid ingot]

Best to wait for someone else then :3

[jade topaz]

I told her to create a new ticket and she still can see it. 😭

[wild delta]

Vou dar a periquita pro loud coringa

[hollow vector]

I have a problem that it does not appear to me to 3 servers and I want another server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@hollow vector refer the above steps if ticket tool is already in the 4th server ^

[robust sandal]

WhiteWolf

I'm going to give the parakeet to loud joker

Portuguese (Brazil) (pt) → English (en)

[placid mesa]

Ticket tool premium bot have a lifetime premium plan or only monthly plan ???

[covert swallow]

Lifetime premium is not offered for TT

[placid mesa]

😭

[jade topaz]

okay, thank you!

[jade topaz]

how to create this in sth channel?

https://cdn.discordapp.com/attachments/776680605517742090/972602585108344872/Zrzut_ekranu_437.png

[gilded verge]

Hey, I can help you. React to the language that suits you better: 🇬🇧 / 🇵🇱

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

! miroxik74

Hej, mogę ci pomóc. Reaguj na język, który bardziej Ci odpowiada: 🇬🇧 / 🇵🇱

English (en) → Polish (pl)

[jade topaz]

I have already reacted

[gilded verge]

Okay, to powiedz mi czego dokładnie potrzebujesz?

[jade topaz]

Chciałbym się zapytać, jak stworzyć kanał w którym można tworzyć tickety?

[gilded verge]

Stwórz zwykły kanał tekstowy bo właśnie na tamten kanał będziesz musiał wysłać panel. Czy masz gotowy panel?

[jade topaz]

Na razie nie.

[gilded verge]

Oh, to stwórz proszę panel, na kanale #573205317870157855 masz informację dotyczącą tego

Przy okazji polecam Ci abyś dodał/zaktualizował uprawnienia dla bota takie jak są u mnie, wtedy będziesz miał całkowitą pewność, że wszystko dobrze Ci będzie działać: https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

Daj znać jeśli już to zrobisz

[gilded verge]

Gdybyś dalej miał z czymś problemy lub czegoś nie rozumiał, po prostu mnie pingnij i zapytaj a postaram się pomóc najlepiej jak tylko umiem ^-^

[shy knoll]

i have tried to add the bot but when i refresh the website the server does not show up

[copper owl]

you need to relog, not refresh

[shy knoll]

relog as in logout and log back in?

[copper owl]

Yes.

[shy knoll]

oh thank you so much!

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[shy knoll]

yup, that fixed it, sorry for the misunderstanding

[copper owl]

Don't worry about it

[jade topaz]

hello how can i open a deleted ticket ?

[gilded verge]

Hey, if the ticket has been deleted then it cannot be restored.

[copper owl]

Unless you saved the transcript

[gilded verge]

true

[jade topaz]

okty

ok

[solid stream]

Even then it can't be restored, but it can be viewed.

[copper owl]

true, but it can be "opened" technically

just to see the contents

[flat ravine]

Why I cant use $debug or $help ?

please help

[gilded verge]

Please go to Dashboard and then Server Configs and check the bot prefix on your server.
https://tickettool.xyz/manage-servers

done?

[flat ravine]

yes

its$

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

Now check if the bot has all the required permissions.

done?

[flat ravine]

nothing changed

I have set on administrator

still nothing

[gilded verge]

Okay, now check if the bot has permission to see the channel on which you execute commands.
(View Channel, Send Messages, Read Message History)

[flat ravine]

It is administreator

in discords as well

[gilded verge]

From experience, I can say that this permission does not always make a difference (i mean admin perm)

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

In addition, it is worth checking if the correct bot is set.

To be sure, let's repeat.
Have you added bot permissions to the channel on which you want to use the command? (View Channel, Send Messages, Read Message History)

*If so, now try my perms: https://cdn.discordapp.com/attachments/776680605517742090/972156942766211194/2022-05-06_17-20-51.mp4

[jovial halo]

If I add premium bot to my discord (And am keeping premium long term) Should I remove the old TicketBot (Non premium) ?

And also will it take over the current tickets I have lol.

[gilded verge]

If you have a premium bot on your server and if you changed the bot from free to premium in the dashboard in the Server Configs then you don't need a primary bot.

[gilded verge]

Here I am not sure so I cannot answer.

[jovial halo]

Thank you for the information 🙂 My last question i put a ticket in, but maybe you can shed some light on it and I could close up my ticket lol.

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jovial halo]

I may be blind as a bat, but I wanted to find out if there is a way to setup multi reactions for different ticket types. For example Support, Report Player, Suggestion and then it auto renames the ticket based on {user}-{tickettype}

[gilded verge]

you mean like this on #🎫│make-a-ticket ?

[jade topaz]

friends, what is the reason why it refuses interaction when I press reaction?

[gilded verge]

@jade topaz, show error please

[jovial halo]

Yes, so I can have multiple ticket types and it'll rename them to USERNAME-TICKETTYPE or example btngaming-report or btngaming-support

Oops, sorry, meant to disable the tag on that.

[gilded verge]

oh, then check:

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[unborn siren]

Can anyone show me how to put the ticket tool in one of my channels

[gilded verge]

but if you want rename it, then go to Dashboard->Panel Configs->Panel Settings->Expand Ticket Options and change name ^-^
Note: This is a premium feature

probably you want variables too, so check this: #🤖│bot-spam message

[gilded verge]

please go to #573205317870157855 and check: 3. Send the Panel

[unborn siren]

Hmm im confused, could you explain that more? Im just trying to add the ticket tool to the channel so it says “make ticket”

[gilded verge]

To be sure, have you already created a panel?

[unborn siren]

No, I only just added the bot to my server

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[gilded verge]

check

[rare viper]

Does anyone know how to remove the ticket message created when one opens a ticket

[ebon saddle]

why do when i try to click the create ticket button it says invalid form body?

[gilded verge]

but do you want to delete the entire message or just change it? Because if you want to delete, the only thing you can delete is the content of the message and turn off the buttons, but finally it will look like this:

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@ebon saddle, check

[rare viper]

turn it off. It can?

[gilded verge]

I have not noticed anywhere the possibility of disabling ticket message 😕

[rare viper]

oh, thx

[jovial halo]

Where do I change the reaction info? I got 3 panels setup but they all show 3 reactions that say "Create Ticket 📩" lol.

Oh I'm an idiot...

"Button Options" I'm overthinking it.

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Button Options->Create Ticket Settings->and there you can ^-^

yes, good work

[jovial halo]

I was looking in Panel Options, overthinking everything as I usually do. XD

[gilded verge]

It's very good that you have found a solution yourself

[jovial halo]

For the "emoji" can you use emoji's from your discord? It doesn't seem to let me enforce ":ticketemojibtn:" as one

[gilded verge]

The emoji you want to use, must be on your server

[jovial halo]

I have one, but the button i created says "Player Report " and in the button/reaction it says Player Report :banhammer:

no icon XD

[gilded verge]

uhm, can you show this? 😳

[jovial halo]

Sure one moment.

https://i.imgur.com/XgArVND.png
https://i.imgur.com/Q6BBxFq.png

I can't put the emoji in the "Select Emoji" it doesn't register discord Emoji's in there.

[gilded verge]

i think this is problem xD

[jovial halo]

I disabled that because it wasn't pulling my personal hammer in i

but i think i figured out why...

https://i.imgur.com/RsPY4AM.png
Have to select the Wildcard XD

[gilded verge]

oh, true, I lost myself for a while, but now I understand too 😅

[jovial halo]

Now to get more color options for the button backgrounds XD since there is only red green blue and grey.

https://i.imgur.com/SAJaq3w.png

Doesn't like the hammer in the Embed Description I guess?

[copper owl]

gotta wait for discord to add more options

not a ticket tool limitation, it's a discord one. discord only allows for these colors for now

[jovial halo]

Typical Discord taking their sweet time on the prettier things. haha.

Would that be the same issue with the Embed Description not accepting my ":BANHAMMER:" thing?

[gilded verge]

I hope it can help you a little bit with emoticons to embed: https://cdn.discordapp.com/attachments/776680605517742090/972215496726446201/2022-05-06_21-15-34.mp4

[jovial halo]

I did NOT know about that. Thank you so much! That's freaking cool lol.

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jovial halo]

Greatly appreciated

[fallen depot]

how do i setup ticket transcripts

[hollow quail]

Is there a way for certain support staff roles to be tagged when someone opens a ticket and not just for the member itself to be tagged?

[warped dew]

Under Panel Configs, Ticket Options, Ticket Message, add your staff pings in the Message Text:

Is there a way to create a tag for within tickets that can ping the ticket creator? I see things like {user} in the supported variables for tags, but it'd be super helpful if there was a way to do it for {ticket.user} etc.

[hollow quail]

I did it like this but it doesnt actually tag them like it doesnt give them a notif for some reason any idea how to make it into an actual tag?

[warped dew]

Are you using the {@Role} option, or doing like <@&RoleIDnumber> option for adding your mentions?

Both should technically work, but I know the traditional <@&ID> does for sure send notification as that's what I use in my server.

[scenic plinth]

I would ensure the bot has permissions to ping the role...

[hollow quail]

I did it with the ID

[warped dew]

Yup, that's the other thing, make sure the role is pingable by the bot

[hollow quail]

It should be tbh idk why it isn't pinging the staff even though visually it is pinged & bot has permission to ping

also how can I turn on the transcripts? I thought I did by putting transcript channel etc but tested it and bot is not taking any transcripts

[loud turtle]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[loud turtle]

[wraith hearth]

hey! so like, i just made a new role meant to open tickets. problem is, when the user MAKES the ticket, the ticket is made and generated just fine

however the user who makes the ticket doesnt have the permissions to actually view the newly opened channel

how do i go about fixing that? the layout of the panel config is very confusing o_O

[loud turtle]

#🎫│make-a-ticket @wraith hearth That is confusing

[wraith hearth]

im coming here for community support first in case its a simple fix lol

no need to be so rude

jeez louise

[wary cipher]

How can I make a member have access to the tickets?

[shut bolt]

You want them to be able to see all tickets?

[wary cipher]

Yes

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

You would need a support team role, new tickets will be visible to them

[wary cipher]

Thanks

[shut bolt]

Sure

[uncut dust]

hi, how do i mention a channel on the embed? i know i sound really dumb

[loud turtle]

That's the neat part, you don't

[uncut dust]

so you can't?

[loud turtle]

Of course. Use the message text

[uncut dust]

nvm i figured out lol, i used <> instead of {}

can't use message text because there's some custom font on it

but thanks anyway~!

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[copper owl]

you do

it's entirely possible.

[gentle cosmos]

Sup guys. I have a problem when I go to the dash board I don’t see the bot. I relogging many times but he stil doesn’t find the bot in my server

[toxic birch]

Re invite

[gentle cosmos]

I tried

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Please read

[gentle cosmos]

It worked ty 🙂

[iron night]

Gave +1 Rep to @gilded verge

[tepid imp]

None of my tickets are open yet this is here?

[gilded verge]

It looks like you have an open ticket, please close it so you can open a new ticket. From what you can see, the limit in your panel is 1, so you can't have any more open tickets. if you want to increase the number of open tickets per user, go to dashboard-> panel configs-> panel settings-> expand general options, there you can change the number of open tickets (ticket limit).

[tepid imp]

I currently have no open tickets and I have double checked

I forgot to mention, I am making a ticket in another server. So I do not own the server oof

[gilded verge]

try to make a copy of the panel or a new panel, maybe there was a problem with it and the new panel will work normally.

You do not need to be the owner of the server, it is important that you have server management perms or access to the dashboard

[still ridge]

Hello, how can I add this on panel. Cant find it on dashboard

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

@still ridge, check

[hollow quail]

Like I stated in my text, I did put a transcript channel

[gilded verge]

Please make sure the bot has channel permissions otherwise it won't be able to send transcripts. (View channel, send messages, read message history)

[still ridge]

Thank you

[iron night]

Gave +1 Rep to @gilded verge

[hollow quail]

It has those permissions yes

[gilded verge]

Remember that to save the transcript on the channel you specified. Use the $transcript command in ticket channel

[candid bronze]

Is the bot open sorced?

[pale pilot]

Nope

[candid bronze]

ok ty

thanks @pale pilot

[iron night]

Gave +1 Rep to @pale pilot

[kindred wasp]

i need help

[fallow ingot]

@kindred wasp Run $debug

[hollow quail]

Oh the transcript button got removed fully?

[gilded verge]

No no, sorry. I mean, don't forget to use transcript button or command to save 😅

[paper apex]

having a problem with my bot not moving closed tickets, whats the best solution?

[craggy geyser]

How many channels in the closed ticket category?

[south talon]

about your little video, i do not get the same option, i put you a screen of what i got

[paper apex]

40

[craggy geyser]

There is a discord limit of 50 channels per category. If it moves it sometimes but not others it could be a case of it filling up. If it never moves them it might be a permission issue

[paper apex]

Ok cool cheers

[south talon]

why did it appears 2 times ? and why can't i make an other one ?

[gilded verge]

I'm sorry but I'm not sure if you could tell what your problem is? 😳
I think everything is working fine

[south talon]

my problem is that i can't make one more button under the message

and there is 2 times the same

[azure plover]

Help

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@azure plover

[azure plover]

Ok

[gilded verge]

hm.. please show how many panels do you have

[south talon]

only one

[azure plover]

Thanks

[gilded verge]

it doesn't work like that ... as you noticed in my video, you need to have a few panels for it to be different

[azure plover]

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[azure plover]

😂

[south talon]

so if i want many buttons under my ticket message, i had to create others pannels ?

[gilded verge]

yep

[south talon]

okay i gonna try, thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[south talon]

:p

[jade iris]

hi, are my ticket's backed up if mods closed them?

i need the information in wrote in, and i don't know how to get it as a customer

[south talon]

i did the same that in the video and it still don't work, in my roles pannels i did the settings for my Buttons options and it dont appear

i m really sorry

[gilded verge]

uhm... Remember that these panels must be added to the first panel and sent your first panel to channel 😳

[south talon]

i got it, but it stills make 2 time the adminstrator one xD

[gilded verge]

okay, wait please, I'll make one more video ...

[south talon]

no bro its ok !!!

i made it

finally ! 😄

[gilded verge]

uff, yay!

[south talon]

sorry to bother you, thanks @gilded verge for your help !!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Hey, you can get a backup of the ticket, but only if the administration/moderators have set the option that after closing or deleting the ticket, the transcript is to be sent to the user.
(Dashboard->Panel Configs->Panel Settings->Expand Logging Options->Direct Message Transcript)

Note: This is a premium feature

[jade topaz]

hello, how to change bot message after ticket creation?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[kind hawk]

@jade topaz ⬆️

[jade topaz]

thank you!

[kind hawk]

No worries :)

For the panel message @tawny fulcrum follow this one.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[kind hawk]

Oh, he left :/

[spare ingot]

How to make a ticket appear in a specific category and have a specific name? Sorry for the mistakes, I'm using Google Translate.

[gilded verge]

If your language is Polish, do you prefer Polish or English?

[spare ingot]

Polish

[gilded verge]

Okay, Cześć! Proszę napisz jak mogę Ci pomóc.

To znaczy wiem co napisał#ś w poprzedniej wiadomości ale wolę się upewnić, dlatego pytam.

[spare ingot]

Co zrobić, żeby ticket pojawiał się w konkretnej kategorii? I żeby nazwa ticketa była taka jaką chcę?

[gilded verge]

a no to prościutko, patrz:

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

wchodzisz sobie tam i ustalasz kategorie

a jeśli chodzi o nazwę biletów to niestety ale to jest dla serwerów, które mają premium. Czy ten serwer o którym mowa, ma premium?

nie wiem czy odpowiesz więc zarzucam informacje a gdyby coś to mnie pingnij i postaram się jak najszybciej odpowiedzieć:

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[outer mango]

@humble sequoia

[tawdry bolt]

Hi

How can I write on it

@gilded verge

[gilded verge]

Hi, I'm sorry but what you mean?

[tawdry bolt]

Are there Arab staff?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[gilded verge]

@tawdry bolt @haughty drum

[tawdry bolt]

Mention

[haughty drum]

ازاي اعمل زي كده

[gilded verge]

يرجى الانتظار بصبر.@tawdry bolt

[haughty drum]

ك

[tawdry bolt]

#973281541151145994 @gilded verge

[gilded verge]

Why you ping me and why you sent me DM? Look:

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[barren wigeon]

Can someone help me

Having trouble inviting the premium bot to my server

Premium status is active in my dashboard

[gilded verge]

Where is problem?

[barren wigeon]

I don't actually know how to do it

I have the standard bot in my server but not the premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

Please check

[barren wigeon]

That worked thank you very much

[gilded verge]

Hello again
What you need?

[barren wigeon]

Can someone tell me how to edit the message in this

[gilded verge]

ofc

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

or maybe you mean:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[gilded verge]

yes, you meant this now

[barren wigeon]

Thank you @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[rustic badge]

how do i change who can look and type in tickets?:

[gilded verge]

Sorry but can you explan what you mean please? 😳

[rustic badge]

me and my friend are making a server and we use ticket tool but people with certant perms cant see the tickets

[gilded verge]

Oh, so you mean Support Team Roles?

[compact harness]

Hey, how can I use Tickettool with Sapphire?

[kind hawk]

Ya I think he is

[kind hawk]

Those are 2 different bot's. We inclusively deal with @pseudo glen and @humble sequoia here.

[compact harness]

How can I get @humble sequoia ?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[kind hawk]

@compact harness ⬆️

[gilded verge]

@rustic badge, If so, then go to: Dashboard->Panel Configs->Panel Settings->Expand General Options->add role to Support Team Roles

+you can take my config of perms:
https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[compact harness]

On ModHQ I was told that I can press a button on Sapphire to open a ticket via Ticket tool.

[timid jewel]

New members can't create a ticket because "they don't have permission" however I've done everything with their permissions to let them create one

Pending tryout is the new member role

[kind hawk]

Like I said, we only deal with the ticket Tool bot's here. Nothing else, you will have to seek support on the appropriate discord server.

@timid jewel maybe the bot does not have the right permissions. Can you type $debug in a channel you can see Ticket Tool bot in your discord.

I'll check

[timid jewel]

https://discordapp.com/channels/509192800865353738/662692902245498910/973307618217066567

[kind hawk]

Ok, and you're sure the players are able to see the panel? Because even if you change your own roles, if you're server owner, you see everything anyway.

[timid jewel]

yes I am sure

[kind hawk]

Could you invite me on your server, I want to see.

I'll leave after

[timid jewel]

Alr

[kind hawk]

Do not post a link here, just send in dm

[timid jewel]

Message couldn't be delivered

perhaps its some privacy settings or smth

[kind hawk]

Accept the request

[timid jewel]

See

No permissions to create a ticket for some reason

[kind hawk]

Could you check and see if you have any roles in the blacklist

[timid jewel]

where do I see that again

[kind hawk]

One moment.

[timid jewel]

ayo the @ everyone role was on the blacklist even tho I removed it yesterday. I swear I remember pressing save too

weird

[kind hawk]

Go on the dashboard, in settings and then go through the permission tab and make sure you allow the role you want to be able to create and assure that you don't have a general role in there

Here you go :)

[timid jewel]

Just did that

Thanks man 👍

[kind hawk]

Np :)

[night nest]

is there a way i can auto delete ticket when a ticket is closed?

cuz i remember there used to be an option to do that

[gilded verge]

I hope I am right, but I have not noticed anywhere that this option is available

[night nest]

cuz ik a couple discords i used to work with tickets for and there was an auto delete option

[gilded verge]

are you sure it was about Ticket Tool bot? 😳

[night nest]

ye pretty sure

[gilded verge]

I mean, I know there is something like this what you mean, but only this:

[night nest]

ye i saw that

[kind hawk]

The only way I know how on top of my head. Yeah, that "when user leaves server"

[night nest]

hmm

also is there a subscription where i can pay to permanently have the subscription and not have to pay annually/monthly

[kind hawk]

Yearly.

We do not offer lifetime anymore

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[night nest]

unfortunate

[kind hawk]

It was not a good business move to provide lifetime.

[night nest]

understandable

[kind hawk]

Less revenu = less developement :/

[night nest]

ye

that should be a feature added tho or re-added? idrk when you close a ticket it auto deleted

[compact harness]

I buyed premium but the bot its Not on my Server yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

@compact harness

[night nest]

how do i make a suggestion?

[gilded verge]

go to #🤖│bot-spam and use s!suggest yoursuggestmessage

[main raft]

hello

[compact harness]

Can I put there the Id from Sapphire in?

[main raft]

Is there a way I can view all transcripts vis website

[gilded verge]

Hey, if you have a transcription channel set up and you save them via command $transcript or button transcript, they are sent to the specified channel where you can see saved transcripts

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[main raft]

Yeah, I already have that it did not save even when the log said it did.

Is there a way I can see it via the website

[gilded verge]

uhm ... as far as I know, to be able to open a transcription, the bot has to send it to the channel you choose to transcript, because there are direct links to the transcription in that message, but I don't know any other way you can do this 😕

[kind hawk]

The bot needs to be able to send messages in the channel you send your transcripts.

[night nest]

is there a way to remove the "confirm close" ticket option? like remove it completely, i dont want to close a ticket then confirm to close it

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand General Options->

[night nest]

LETS GOO

AHA @kind hawk I WAS RIGHT

I FOUND IT

[night nest]

THERES A THING CALLED 2 STEP TICKET

GGGGGGGGGGGGGGGGGGGGGGGGGGGGG

[gilded verge]

what you showed here is something other than what you asked

[night nest]

is it?

no shot

cuz it deletes the ticket after it closes?

[gilded verge]

i think you want

[gilded verge]

probably, i dont know bcs i dont use this before

[glass marten]

How do I set tickets to ping a support role other than the person opening the ticket when opened I've been able to use it in the past but I can't remember how

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

@glass marten, check

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[gilded verge]

• 

[glass marten]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[wraith hearth]

hey, is it possible to only allow one user to create one ticket, and once its closed-- never let them make another?

i know about the global ticket limit but it still enables users to create tickets once they're closed

[craggy grail]

How can I make it so that only a specific role can open tickets?

[jade topaz]

is ticket tool down or sum?

i can't find the website to manage my server with it

I think this is the website https://tickettool.xyz/

thx

np

[outer aurora]

help?

also i want a mediator ticket like this, with buttons, any help?

[deep spoke]

when I was looking at a ticket transcript I got a cloudflare thing, is there like a reason I got that? Sorry if this isn't the right channel to ask

[cosmic furnace]

How do I do a panel like this? dont ask about the names

[jade topaz]

Hi Guys How I add Many Bottons in one ticket massage like this

[jade topaz]

Is there something I can do to prevent people spamming tickets or make a timer until a role can close a ticket?

[craggy grail]

how can I make it so that only a specific role can open tickets?

[jade topaz]

There should be a Support Team Only in button options I think

In General Options go to Support Team Roles to set your support roles

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[scenic plinth]

Premium feature, explained above.

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[scenic plinth]

This is the closest you can get to limiting or spamming, or you can configure the global limit on your server configs via the dashboard.

[jade topaz]

Okay thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

What would be a good global ticket limit to have? My global ticket limit is currently set to 50.

[scenic plinth]

Depends the panel count on the server and the amount of members.

[jade topaz]

I have around 290-300 members and I have one panel which is my support

[scenic plinth]

Global limit wouldn't exactly do anything in this case then, usually it's better with multiple panels.

[jade topaz]

Okay again thanks for the big help @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[craggy grail]

how can I make it so that only a specific role can open tickets??

[jade topaz]

There should be a Support Team Only in button options I think

In General Options go to Support Team Roles to set your support roles

I am pretty sure but not 100%

[craggy grail]

?

[jade topaz]

Go to General Options then go to Support Team Roles to set your support roles

[jade topaz]

Go to button options create ticket and select support team roles and use the same roles for both and I think that should work

[craggy grail]

what I want is that a certain role can open a ticket, not about the support team, example: that everyone cannot but members can

[jade topaz]

So to create a ticket?

[craggy grail]

yes

[jade topaz]

Go to button options Create Ticket and select support team roles and use the same roles for both this and support team

Then only support team which are those roles can create a ticket

[craggy grail]

? here?

[jade topaz]

No Button Options then Create Ticket

[jade topaz]

Yes

[jade topaz]

Set support team roles on then it should work

Hope it works

[craggy grail]

ok

[craggy grail]

ty!

thanks @jade topaz

[iron night]

Gave +1 Rep to @patent terrace

[frank halo]

hello!

does anyone know how to change the ticket embeds?

like. the one that you react to to make the ticket, as well as the one that pops up when the ticket is opened?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[slender minnow]

@frank halo ^

[raw skiff]

i dont want the bot to save closed tickets, just delete

how can i do this

literally closed over 200 tickets a day by hand

[chrome pilot]

Go Dashboard -> Panel Configs -> Settings -> Loggins Options -> at the line near the end u will see the option Auto Save Transcript, turn into whatever you want

btw it's a Premium Feature

[raw skiff]

-_-

how can i make it so it doesnt save closed tickets for free

[chrome pilot]

can't

nah

bot won't save ticket if you don't have premium

[gilded verge]

?

[chrome pilot]

save or transcript ?

[raw skiff]

i dont want it to save ticket

it keeps saving closed tickets

when a ticket is closed i want it deleted

not clogging up channels

[slender minnow]

...

[chrome pilot]

nah

just use [prefix]delete

[gilded verge]

@raw skiff im not sure what you mean but try this

+Can you explain again please?

[chrome pilot]

he want delete the ticket 🤷

[raw skiff]

I dont want the bot to save closed tickets

[gilded verge]

when you say save, then you mean transcripts?

[chrome pilot]

no, he doesn't have premium bot

auto save ticket is premium feature

[gilded verge]

so i understand you don't want the close button but you want remove the ticket instead, right?

If so, I will ask about one more thing. Should there be a confirmation to delete 'this' ticket?

[wheat torrent]

Hello everyone

How can I make the panel button not reaction

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@wheat torrent, check

Ticket Tool has had buttons instead of reactions for a long time 😅

[old sequoia]

Hello how do i disable members to mention roles when opening tickets? I would want them to specifically mention a team account not role

[deep spoke]

is it normal when a transcript does a cloudflare captcha? Sorry if this isn't the right channel

[gilded verge]

I never seen it, can you show it please?

[gilded verge]

Heyy, Nobody can disable mention members, you can only disable mention roles.
I think you will be better off when the bot automatically uses a specific mention after the user opens the ticket.

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[gilded verge]

@old sequoia, Check

[old sequoia]

Thanks!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

ah, this is cloudflare protection, it's okay so you can do captcha without any problem

[deep spoke]

Alrighty, thanks

wait let me

[deep spoke]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[deep spoke]

there we go

[candid bronze]

is it free to make more then one selection?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]