🆘│community-support

[copper owl]

did you create a panel?

[spring saddle]

Yeah

In cellphone

[copper owl]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[copper owl]

this is how you send it

[spring saddle]

Thx

[simple light]

Just one question, how do you change the roles that can see the tickets ?

[gilded verge]

do you mean the role of moderators (support team roles)? if so, please go to Dashboard->Panel Settings->Expand General and add role of moderators

[simple light]

Thank you

[latent sequoia]

Hy

Why ? (I verified my account )

Why can't I take a ticket?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@latent sequoia

[latent sequoia]

Thank

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

how do I do this

What setting on the panel do I have to go to

[fleet juniper]

hello i need help to buy

admin

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

@jade topaz

[bitter turret]

why cant i add the bot to my server

[gilded verge]

to add bots to servers you need required permissions on server: Manage Server, Administrator or Owner 😐

[wheat torrent]

Hello everyone

I have one question

When I get the code for the premium version of @humble sequoia

Can I give it for one of my friends to invite the premium to my server ?

[craggy geyser]

Anyone can invite the premium bot. But if the server doesn't have premium, the bot won't respond

[wheat torrent]

Today I get the code for the premium

Can I send it for someone to invite the bot for my server?

I have the normal version

[craggy geyser]

You can invite the bot to your own server if you have a code to use it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

But yes, anyone can use the code

[wheat torrent]

Oh ok

Actually I’m using phone rn it’s hard

Btw

Thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[spice gale]

I need help, it's about the ticket tool bot, we're playing roleplay and currently have the problem that users who shouldn't actually have permission to issue commands to the bot, i.e. close tickets, even delete them or write them in

[wheat torrent]

What is the different between normal and premium bot ?

[fallow ingot]

What commands can they use?

[fallow ingot]

Premium works faster + better uptime & normal is just normal not much difference except from those two

[wheat torrent]

Ok what is the new addition?

In commands or in the dashboard

I just know there is a $claim button in the premium only

[fallow ingot]

$claim can be used on the free version, but you need premium.

[humble sequoia]

Warning: This channel isn't a ticket

[fallow ingot]

-_-

[severe basin]

can someone help me disable customer's permission to @ roles in tickets? its disabled on every role and their permission to do

yet somehow they can still do it

how can i change that on the dashboard

@safe prairie

hey could u help?

[fallow ingot]

Pinging support members is prohibited #546557408902905896, and refer to your ticket please.

[humble sequoia]

━━ moved to ticket ━━

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[fallow ingot]

@jade topaz ^

[fringe torrent]

There is a very slow connection deposit problem, so fix the problem
please give it to me WL-AMA-4

[copper owl]

we're not an NFT server

or whatever that is actually. Im not sure if that's related to NFTs

[sharp prism]

Is there a way to recover my account?

[fallow ingot]

Can you elaborate?

[sharp prism]

@fallow ingot I lost my gmail on a different phone with different phone number I forgot password

[mystic scaffold]

Hi,
$new command is not working in my server, may i know why?

[empty lotus]

Hello, I want to ask a question
When referring to a person, we use {user}, so what should I use when I want to mention a role?

[copper owl]

You can use

{@Role Name} (Case-Sensitive)
{Role ID}
<@&RoleID>

[empty lotus]

Oke, thanks

[iron night]

Gave +1 Rep to @copper owl

[dense maple]

Has the bot been updated not to read messages from other bots?

I used to use my own bot to .close, now it isnt working anymore

[copper owl]

Check the Server configs page and add your custom bots ID there

then save

[dense maple]

Alright, thanks

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[empty lotus]

help me @copper owl

[alpine pelican]

Hi, I have a question and it's that I've been searching with the bot for a while now and I don't know how to put several buttons on the same panel, could you explain it to me please?

[empty lotus]

Bot Premium

[mystic scaffold]

Hi @copper owl could u help me out with this?
$new command is not working in my server, may i know why?

[copper owl]

#🎫│make-a-ticket and don't ping for support.

Something came up and i can't help.

[slender minnow]

can you run the command $debug in the channel you are trying to run the command? Make sure the bot has view channel perms in there before running the command.
Also, when you get the response give the bot permissions marked with

[alpine pelican]

With the 7-day trial ticket tool premium can I create several buttons in a panel?

[empty lotus]

I gave the bot admin rights but it still doesn't work

[slender minnow]

yes

[slender minnow]

you don't need to give the bot admin perm,
just providing the bot with the necessary perms is enough

[alpine pelican]

With the 7-day trial ticket tool premium can I create several buttons in a panel?

[empty lotus]

I mean, I gave the bot admin rights but still got the error

[slender minnow]

Its not necessary to give the bot admin perm,
Instead giving it the basic required perms is fine

[alpine pelican]

With the 7-day trial ticket tool premium can I create several buttons in a panel?

[fallow ingot]

For ticket tool?

You’d only need an email if you had a subscription with us.

Are you sure you are in the right place?

[fallow ingot]

Yes you can use multi-panels, however once it expires it won’t work, you’d need to resend the panels again.

[alpine pelican]

I mean how can I put several buttons on the same panel since I don't see how to do it

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[fallow ingot]

@alpine pelican this guide should help.

[alpine pelican]

thanks

[fallow ingot]

anytime

[steady zenith]

istg imma come at yall

why dont transcripts save pictures anymore

[copper owl]

Well you're free to do that, but am not sure how well that would help

[copper owl]

Discord's problem

They changed the way they cache deleted images/attachments

The dev will try to deploy a fix in the next major update, however the issue originated from a change done by discord, not us

[reef vigil]

Hey guys, just a quick question, when I use $add command, it doesn't seen to add them to the ticket, is there a specific way to do this?

ok, I fixed it! I was using their discord server NIckname, and not their discord Name! silly me!

[slender minnow]

you can also use their user id

[reef vigil]

oh! perfect! good to know! thank you 😄

[iron night]

Gave +1 Rep to @slender minnow

[signal frost]

Hello why server not loaded

[reef vigil]

try logging out, and back in, so the page refreshes 🙂

[signal frost]

I did

[reef vigil]

other thing you could try, is kicking the bot from your discord server, and when re-adding make sure your permissions are correct, then relog on the web page

[fallow ingot]

that wouldn't be necessary.

[reef vigil]

oh fair enough 🙂

[fallow ingot]

If you logged out and back in, and nothing changes then you don't have admin, or a dashboard role or are the owner of the server. You can run $level to check what perms you have.

[humble sequoia]

User permission level with Ticket Tool

@fallow ingot is permission level: 0 (User)
Support Team: Probationary Support Member

[fallow ingot]

Like this ^

[reef vigil]

oh! Learn something new ever day!

[fallow ingot]

[humble sequoia]

User permission level with Ticket Tool

@reef vigil is permission level: 0 (User)

[ocean shell]

normal bot added to server but not showing in server bot also not banned. why isnt it showing in the server

[main lichen]

مرحبا

support arabic

[ocean shell]

is the bot down. i have admin perm on a server but it doesnt even show my own server for dashboard?

[humble sequoia]

━━ moved to ticket ━━

[fallow ingot]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fallow ingot]

@main lichen ^^

[jade topaz]

i dont see in site my server,i see russian one- tho , its not mines server that i cant see,'but i have admin perms in there and i added the bot.
I Think the bot didnt see aaudit-UHH changes so i cant see my server.
actually,the server that i need is rus one.Like i said,i dont own the server,i just helping them to finish it.
Support English
or rus IDc about it

[limpid forum]

How do I fix this for a member to be able to use it? This is the message that pops up when a member opens a ticket

[jade topaz]

any one know how to resolve this prob ?

[shut bolt]

Is that when creating a ticket?

[jade topaz]

yup

[shut bolt]

One of the buttons you have in your ticket message has an invalid emoji, it could got deleted or the bot doesn't have access to it longer

[jade topaz]

okay

give me 1 min pls

[shut bolt]

No hurries

[solid stream]

The bot crashed when deleting the ticket, if this keeps happening then it's a permission issue.

Otherwise just delete it manually or try doing delete again.

[jade topaz]

hi how do i make log channel?

[iron night]

Gave +1 Rep to @solid stream

[jade topaz]

...

[solid stream]

Any channel the bot has permission to read and send messages can be a log channel.

[jade topaz]

How do i setup ?

Which is the command?

[loud turtle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[loud turtle]

Read here pls @jade topaz

[cinder flame]

I have a question 😭

In this setting when I put the {user} & a member opens a ticket it says their discord ID instead of the name

What would I have to put in order to have it as their name & not ID?

[shut bolt]

Use {ticket.user.name}

[cinder flame]

Thank you!!!! It worked

[iron night]

Gave +1 Rep to @shut bolt

[cinder flame]

love it

[shut bolt]

Sure

[steady zenith]

): thank you

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

How do I make the bot ping a role (support team) when someone opens a ticket

Ping me with an answer please whenever you get one

[humble sequoia]

Pong! Latency is 895ms. API Latency is 77ms [-]

[loud turtle]

Oh wait

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[loud turtle]

This should help @jade topaz

[raw kindle]

How do I create a panel for this bot for teach support like this how do I make one like this with this bot

[mystic scaffold]

Hi
$new command is not working in my server, may i know why?

[raw kindle]

Hi

[mystic scaffold]

hi

[raw kindle]

@eager cargo How do I create a panel for this bot for teach support like this how do I make one like this with this bot

[raw kindle]

Add me as a friend please

[mystic scaffold]

.

[raw kindle]

How do I create a panel for this bot for teach support like this how do I make one like this with this bot

This is someone else server that I take a screen shot of

[scenic plinth]

Start off by not pinging support team members and repeatedly reposting your questions. Visit the setup guide I the link below if you wish to use out bot. However, we cannot provide support for the bot you display in the image, nor can I direct you to the correct place.

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[raw kindle]

Idk how to get to mange server

[scenic plinth]

Is it restricted to a channel? Do you have two panels using the $new command monitoring the same channel?

[humble sequoia]

https://tickettool.xyz/manage-servers

[raw kindle]

I need Help

Tell step by step setting it up

[scenic plinth]

Have you given any attempt of reading the link I sent here?

Also try inviting it... if you're using the bot that is displayed in the screenshot we cannot help you.

[loud turtle]

Technically @humble sequoia sended it????

[scenic plinth]

...

[loud turtle]

Laughing Hardly

[daring prism]

hey can anyone help me?

im trying to make categroy for open tickets and all new tickets open under that, but i dont want everyone to be able to see the open tickets category tab and only able to see it if they open a ticket, how to do that?

[humble sequoia]

━━ moved to ticket ━━

[ornate stag]

someone know what permission can be?

[spring shore]

s

[sour ore]

709922247871168512

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@ornate stag, please check

[ornate stag]

i gave everything but the bot cant let the closed tickets go to the closed tickets part

[gilded verge]

i.e. you mean that you close the ticket and the bot does not transfer to the category you set for closed tickets?

[ornate stag]

yess

[gilded verge]

remember that you can have a maximum of 50 channels in one category

[ornate stag]

doesn't have any

[jade topaz]

How can i do the ticket system and the verifycation systeem

[gilded verge]

please make sure the bot has permissions to this category

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@jade topaz

[gilded verge]

+sorry for a stupid question, but have you set the category of closed tickets in the panel settings and have you saved the changes?

[ornate stag]

yess hehe, im gonna doble check this because the open works

[gilded verge]

hm... please run the command $debug on your server and show the response

Did you find the problem after using the command $debug ? 😳

[ornate stag]

No 😭

[gilded verge]

can you show bot response please? 😳

[ES]
@jade topaz Oye, revisa el canal #🎫│make-a-ticket. Si encuentra su idioma allí, pida ayuda.

[gilded verge]

uhm, I have no idea ... but I can try to help you directly by going to your server only that then I would need admin perms to check where the error is but If someone else is able to help you faster, take help from them. I'm sorry I can't help you other than this way

[ornate stag]

okayy Im gonna try here and I tell you

[twilit geode]

Can ticket tool premium bot add the ticket button to a specific message ID?

[crisp rune]

How ?

[slender minnow]

hey, mind sharing whats wrong in here?

[slender minnow]

not to a specific message, but you can send a customized message with button using @humble sequoia

so it will look something like in #🎫│make-a-ticket

[crisp rune]

German pls ?

[copper owl]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[copper owl]

[severe path]

[jade topaz]

i can't make a ticket like the bot dropped what's going on

@pseudo glen I can't make a ticket on the board, what's going on with this bot

[atomic solstice]

Hi, are you getting an error when trying to open a ticket or creating a panel?

[jade topaz]

i don't get the error engo i don't see the server on the list
and I put administrator permissions

[atomic solstice]

Try to log out and log back in to the dashboard like it says

that will reload the server list

[jade topaz]

thanks budy

[iron night]

Gave +1 Rep to @atomic solstice

[atomic solstice]

np

[stone patio]

hello can someone help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[stone patio]

i want to know how to put it for only some roles to see the tickets

[loud coral]

Hey

@severe path Sorry for ping, may you help me?

@atomic solstice Maybe you can help me?

[atomic solstice]

Firstly Pinging support is not allowed -> #546557408902905896
Secondly if you don't ask what you need help with we cannot help you

[loud coral]

;-;

How do I create ticket?

Not like in this server

To open a ticket

[atomic solstice]

you have to start by creating a panel

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[loud coral]

I have my server and I have channel "open a ticket" and so on, and I dont know how to make people create ticket

K

Ty

[stone patio]

hello i need help

how do i make it that only the owner and the one who openned the ticket can see the ticket

[loud coral]

How do I create ticket transscript

[bleak bear]

if you have roles with the administrator switch on you can't bc they are forced to watch all the channels.

for example in my server, i have an admin that wants to be locked out of the nsfw channels but cant bc he has a role with administrator perms

[loud coral]

Understandable

[bleak bear]

also another thing you can do is go to this amazing place called ''dm's''

😂

[atomic solstice]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[rain fiber]

how do I ping a role when a ticket opens?

[atomic solstice]

@loud coral ^^

[loud coral]

Ah

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

@rain fiber ^^

[rain fiber]

doing that doesnt ping it

[past mantle]

hi

[atomic solstice]

make sure the bot has the Mention @ everyone @ here and all roles permission

[past mantle]

uh

@atomic solstice i randomly clicked premium free trial on the tickettool premium thing and uhh how do u cancel it

[rain fiber]

ty

[atomic solstice]

You can't cancel it, it will run out after 7 days automatically

[past mantle]

oh it doesnt charge you?

[atomic solstice]

no, which is why it's called a Free trial

[past mantle]

yeah i meant after

[atomic solstice]

no, unless you actually connect your card and buy a subscription it won't charge you

[past mantle]

ok

can u still get the premium bot in the free trial

or is that if u get subscription

[atomic solstice]

you can, but there would be no point as after 7 days it would stop working, but you can use the premium features on the free bot as well

[past mantle]

oh ok

ty

thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice

[past mantle]

k

[atomic solstice]

no problem

[loud coral]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[loud coral]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[stone patio]

how do i change peoples permission to open a ticket

can someone help

[gilded verge]

@stone patio ofc, you can take my configuration
https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

+this wrong screenshot

+this

I hope I helped

[stone patio]

the members still cant make a ticket

[drifting umbra]

Are we able to send newly generated tickets to a specific place? There are a ton of tickets on the top of the channels, but I want it to be at the bottom

[stone patio]

nvm thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[loud coral]

thanks @bleak bear

[iron night]

Gave +1 Rep to @bleak bear

[stone patio]

nope its still says u dont have permission to use this

[bleak bear]

np :)

what is a rep

lmao

[loud coral]

Idk

[bleak bear]

oh so if u say ty to someone it gives them a rep?

[loud coral]

Idk man

[stone patio]

can someone tell me how to let members create a ticket

[bleak bear]

hmm

i think i can

wait

[stone patio]

ok

[gilded verge]

These are reputation points, you can give them to someone after he helped you.

[gilded verge]

Could you please send a screenshot to see what is happening?

I mean a error or something

[bleak bear]

i cant lol

[stone patio]

this happens when members try to open a ticket

[bleak bear]

ohh

[gilded verge]

@stone patio please check

[stone patio]

i did that

but still

[bleak bear]

so like if i just say ty {@user} for no reason im just gonna give em rep?

[gilded verge]

yes 😕

[bleak bear]

oh alr

and like

[stone patio]

it still doesnt work

[gilded verge]

please make sure no roles are blacklisted, example:

[bleak bear]

if someone gets an X amount of reps do they gain sth or is it just for fun?

[fleet fjord]

How to create ticket

How to make ticket creating memu

Menu*

[bleak bear]

go to https://tickettool.xyz then go to your server then server panels create check the perms and ur done

[gilded verge]

I don't know if it is for fun, I certainly know that it is some form of showing that someone helps others

[drifting umbra]

re-up

[bleak bear]

ok thanks :)

[fleet fjord]

I created panel and no massage writeen

[bleak bear]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[bleak bear]

wait

[stone patio]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@drifting umbra Oh, you mean categories. Of course, see above.

[bleak bear]

@fleet fjord

[gilded verge]

You need to send the panel to a specific channel
Dashboard->Panel Configs->and select the channel to which the panel is to be sent

[bleak bear]

nah that aint necessary

mine sends it auto

[gilded verge]

if we do not specify the channel when creating the panel, the bot will not send the panel 😳

[drifting umbra]

thanks so much! @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[bleak bear]

oh damn fr?

as you see there,

it is sent 2 times

on my sr

[bleak bear]

[gilded verge]

yes, there you showed two ways in which you can send a panel to a channel

[bleak bear]

yay :D

[jade topaz]

Oh its confusing

[median knot]

quick question - is there a specific migration strategy you need to deploy to switch from free to premium bot?

i have the free bot running

but it seems like i need to choose which bot im using

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Bro

You can't make an ticket and just ask for help here

[hallow steppe]

I need help!

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[regal goblet]

?

[hallow steppe]

i have a problem with my dashbord!

@regal goblet can u help me plz

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[regal goblet]

@hallow steppe ^^ refer to this please

[hallow steppe]

thnks my problem solved ❤️‍🔥 🧸

[regal goblet]

Yw

[jaunty fern]

I’m an owner in a server I’ve added the bot I went to dashboard it wasn’t there I logged out and back in it still wasn’t there

[regal goblet]

@jaunty fern you can refer to this message

[gusty kite]

Hey guys.
If a user opened a ticket, is it possible to provide more buttons to him in the ticket? For example a button with the label "German". If he clicks it, only german staff has access to the ticket.
We want to do that inside the ticket and not in the regular ticket panels.

[regal goblet]

Hmmm seems like a nice idea, currently it's not possible, you can suggest it at #💡│suggestions

[gusty kite]

Will do, thanks!

[iron night]

Gave +1 Rep to @regal goblet

[jaunty fern]

It worked thank you

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

You are welcome

[jade topaz]

hey

[jaunty fern]

I wanna add spaces in between the texts

Like this

Hi

Hi

Idk how to tho

Someone tell me

[regal goblet]

You can't? @jaunty fern

[jade topaz]

can anyone explain or simply redirect me to where this feature is explained?

[regal goblet]

If you have another bot that's using ticket tool commands, you need to add the other bots ID there, if not, ticket tool won't respond to the commands sent by the bot

[jade topaz]

what was the goal with this addition? would love to learn how it can be implemented in a way that makes sense

[regal goblet]

I don't know the exact answer to that, but perhaps, security reasons, prevent bots form spamming commands and such

[sharp prism]

@humble sequoia @humble sequoia help recover my account

[regal goblet]

Hello, what account are we talking about?

[sharp prism]

@regal goblet MW Id is AE346C7470F7AB85

@regal goblet lost password

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jaunty fern]

No

I can’t

[sharp prism]

@jaunty fern maybe support

[real osprey]

I created Ticket.

I need help

[jaunty fern]

Wdym?

This is support channel

[real osprey]

He's already in my server.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[real osprey]

Got it. Thanks

thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia

[jaunty fern]

I’m confused on how to add gaps between the letter

Example

Here to

Here

It just smudges them together

Someone come help out

[scenic plinth]

You just did it? Just put it here instead of the ticket message or wherever you are placing it...?

[jaunty fern]

No I do it with the bot when I want to put the message in the panel it just puts everything together

[scenic plinth]

Where are you putting the message in?

[jaunty fern]

Nvm

I got it

[jaunty fern]

Ty tho

[iron night]

Gave +1 Rep to @scenic plinth

[jaunty fern]

@sharp prism

I’ll help you with what u need

If I can

[sharp prism]

Lost my password

[jaunty fern]

For?

[sharp prism]

To login to MW

[jaunty fern]

MW?

[sharp prism]

Modern warships

[jaunty fern]

Bro

[sharp prism]

Game

[jaunty fern]

I thought bot help

[sharp prism]

Hmm

[jaunty fern]

Try reset it

If u have the email

[jaunty fern]

$rep

[jade topaz]

v

how do u

do this

[unborn abyss]

hi how do I allow my moderators to see tickets

@shut bolt

[prime bridge]

Sith#8091 has been warned!
They have dms disabled however.

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[loud turtle]

It's not. Just follow the steps. You'll be fine

I forgot to mention

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[loud turtle]

@jade topaz

[unborn abyss]

ty

[iron night]

Gave +1 Rep to @shut bolt

[loud turtle]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[loud turtle]

@hollow jackal

[ripe haven]

Hey @shut bolt I was wondering if there was a way to automatically save all of the transcripts? Is that a premium feature or?

[shut bolt]

Hey there

Indeed it is a premium feature

https://docs.tickettool.xyz/dashboard/panel-configs/logging-options#auto-save-transcript

This is the documentation on how to do it

[ripe haven]

And how does it exactly work ? does it send all of the transctipt messages to a new channel?

[shut bolt]

It will only send the new transcripts generated, old transcript aren't moved there

We don't store transcripts so it would be impossible to do so

[reef pulsar]

ive been getting this prob lem

system failure

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@reef pulsar Everything works correctly. Please check the permissions

next on your server use the command $debug so you can check the missing permissions.

--sorry i didn't notice he left the server

[pine adder]

@gilded verge

may i have help pls

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[pine adder]

how to close all tickets

[gilded verge]

Currently, it is not possible to delete all tickets. For now you have to do it singly.

[pine adder]

okay

[gilded verge]

@pine adder wait a minute ...

You can set bots that ticket tool will respond to. For example a custom bot that runs the $delete command in all closed tickets
It allows people to have bots that ticket tool listens to for help, without it listening to all bots and being exploited.
Unfortunately, I can't help you because I don't know how to use that, but at least you have the answer that it can be done.

Dashboard->Server Configs->Bot

[eternal island]

Guys

How can i add

Roles or members

to see the ticket

Like

everytime someone opens up a ticket i am able to see but i need more roles to be able to see along w me

[gilded verge]

Do you mean the role of moderators (support team roles)? if so, please go to Dashboard->Panel Settings->Expand General and add role of moderators

[eternal island]

ty

[dapper terrace]

When creating a ticket now, everyone is able to view and text in the channel. It is no longer private to the triggerer nor other mod teams.

[fallow ingot]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

@dapper terrace ^

[dapper terrace]

This must be new because I never had to do this. Anyway,thanks.

[ocean steeple]

hi!!! how to see closed tickets??

is there a history somewhere?

[weak wing]

how to fix "System Failure: Panel “XX” not found"??

[wide marsh]

is there a limit to what a custom bot can use ticket tool cmds?

cause recently my custom bot is not able to use cmds of ticket tool

[copper owl]

resend the panel

[copper owl]

check the server Configs page and make sure your custom bots ID is set so TT can respond to it

Ticket Tool responds to 30 commands executed by bots a minute

[wide marsh]

i am pretty sure, it's less than 30 cmds

let me say the TT

check*

[cold sentinel]

i cant get it working

can you help me

one of you people

[wide marsh]

describe the issue and support team will help

[cold sentinel]

um i dont know how to get the bot working in server

wait

so if you open ticket only staff can see right

[wide marsh]

yes

[cold sentinel]

ok how do you add that to a channel

like get it working

??

do you want to be added to my server so you can get it to work

[wide marsh]

go to panel configs and u can configure that

[cold sentinel]

confused can you do it for me

[wide marsh]

a support team member can guide you further if you want 😓

[wide marsh]

i am bit busy and some things on the other hand

[cold sentinel]

ok

[wide marsh]

u can create ur ticket and ask help in #🎫│make-a-ticket

[copper owl]

No one should do it for you.

you're very much capable of doing it yourself

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

follow the steps above

[cold sentinel]

ok

ok so confused bye

[jade topaz]

how can i make my moderators see and talk in the tickets ?

@regal goblet

help plss

[gilded verge]

Please go to Dashboard->Panel Settings->Expand General and add role of moderators to Support Team Roles

Don't ping Staff

[jade topaz]

aahhh thanks a lottttttttt

idk who that user is

[gilded verge]

Please use commands in #🤖│bot-spam channel

[jade topaz]

oh wait

ur the one whos helping

i thought your a bot

bcz of your pfp

bruhh

thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

[jade topaz]

wait

i dont see any of thos

): m

[gilded verge]

Huh? But you don't see server dashboard or what you mean?

Go to https://tickettool.xyz/manage-servers ->next choose your server->Panel Configs->Panel Settings->Expand General and add role of moderators to Support Team Roles

[jade topaz]

Hey do we have to pay for the ticket tool

[cedar mulch]

Im not sure how to use it lol been trying for 2 days to make a ticket for a free base

[gilded verge]

Hey, Ticket Tool bot is free but if you want premium features, you can buy premium bot.

[cedar mulch]

I'm new to discord so kinda lost

[still spear]

Hey, you can read #573205317870157855 for a tutorial :D

[cedar mulch]

Nvmnd lol I'll just build a base I guess

Keeps saying failure check back later

Wish I was a little more discord savvy

[regal goblet]

Hello, we can't help you claim your base here tho 🤔 you need to contact support team of the whatever server you came from

And that error doesn't seem familiar, can you please send a screenshot

[honest spindle]

Hi quick question is it possible to set up tickets by category kind like this that way when then click one a ticket opens ?

[still spear]

As far as I know currently not- ^^

[honest spindle]

You know if any thing similar can b done ?

[still spear]

If you have the Premium Version of the bot, you could add multiple buttons to a message - Are you using the premium version? ^^

[honest spindle]

Yea

[still spear]

You can build it like in #🎫│make-a-ticket then ^^ Use the "message" or the embed to describe the buttons and give the buttons emojis and names :D

[paper merlin]

my server is not displayed on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@paper merlin

[muted sky]

Bought an account a long time ago but like I still never got the info so like what do I do

[gilded verge]

What you mean? Where?

[muted sky]

Me?

[gilded verge]

Well, in the sense where did you buy?

[muted sky]

Oh I don't even remember it's been a long time

Anything that you can help me with though or no

[gilded verge]

I mean on which platform you bought and what you bought. 😐

[muted sky]

Xbox

?

[gilded verge]

ok, then look below:

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[muted sky]

It didn't really tell me anything but thanks for trying to help I guess

[gilded verge]

This server is for the Ticket Tool bot and I see your case is something else so we can't help you.

[muted sky]

Thanks for trying to help

Do you know anything that I can do

?

So I bought it and then I sent all the things to everybody that I needed to and then I just never got a response back after I sent like the ticket thing to the person and it didn't work

[gilded verge]

Report to the server related to your case. Please understand that we cannot help you because this server is for the Ticket Tool bot.

[muted sky]

It's not a discord server though they like sent me a link to this

[gilded verge]

In that case, someone deceived you.

[muted sky]

I have like DMS with the bot

I just like don't even know what to do with it

[gilded verge]

As I wrote, we cannot help you in your case, sorry.

[muted sky]

But like what do I send to your ticket but

[hot moth]

how ( as owner of the server ) can I receive the transcript of the tickets ?

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[muted sky]

I'm only the support bot itself, If you need help please go back to the server I am in to get support.

			For help with Ticket Tool visit the docs https://docs.tickettool.xyz

It's what it sent me

Isk

Idk

[gilded verge]

oof, my message deleted xD

@hot moth, If your server does not have premium, to save transcripts, use the command $transcript on the channel with the ticket open.

[gilded verge]

which bot sent that?

[muted sky]

Ticket tool

Ig

That's what it's named

[gilded verge]

I am confused now. re-write what your problem is and describe as much detail as possible. 😐

[muted sky]

Okay so like a year ago I bought an account and it sent me a link to the ticket thing I sent the code to the ticket bot and it like sent me a link to something and I didn't know what to do I contacted somebody in the other server like not server but website and then I never got a reply back

[gilded verge]

but how did you buy the account? to have Ticket Tool premium, you do not buy an account, but you pay a monthly subscription, so...

[muted sky]

Even though bro I'm so confused and my mom thought we got scammed...

So I'm like trying to get it

Idk

[gilded verge]

uhm because I do not understand. Someone sent you a link to this server because you bought an account, but on this server, as I wrote earlier, we only help with the Ticket Tool bot and I think that your case concerns something other than this bot. A lot of users come here with similar information, e.g. from NFT etc. so you have most likely been scammed like them. 😕

[muted sky]

Oh ok

Oh by the way this is the guy's name TiMAGIC

[fallow ingot]

nope, someone’s probably changed about your settings.

[left lark]

Hello, I have a question. I just realized that whenever I save a transcript, and click on the Direct Transcript link, it takes me to the web and shows me everything that happened in the ticket channel. However, it won't let me see any images that people have sent, and I want to know if there is a reason why?

[gilded verge]

Hey, I won't help much, but please check #📣│bot-news

[left lark]

Oh okay, so essentially if the file size is too big then the images won't show up?

[gilded verge]

I think it is, but I can be wrong so I apologize in advance if I mislead you. 😳

[fallow ingot]

To the extent of my knowledge, it’s discord deleting them. I’m not sure it’s about how big the file size is.

I’m not an expert in those kind of things lol :(

Actually so we aren’t giving any information that isn’t necessarily true, I will clarify with the team.

[left lark]

Okay, because I am confused... In one of my transcripts, someone sent in two images but they showed up as "attachment," meaning that the images wouldn't show. But then in another transcript, the same person sent the same two images, with another one, and they showed

I have screenshots, if you need clarification

[fallow ingot]

Yup, I see what you mean. I’ll ask so we both know lol.

[pale pilot]

@left lark when was the transcript saved?

[left lark]

The first one was saved at 2:58 pm, and the second at 3:22 pm

[pale pilot]

Hmmm

@solid stream do you know anything about this?

[left lark]

Here are the transcripts as well. The one with 12 messages is the transcript that doesn't show any images, and the one with 20 messages is the one that had three images that all showed

[solid stream]

Open a ticket and I'll take a look

If ones open, ping me.

[jade topaz]

Hi, is it possible to close tickets automatically if the creator doesnt send a messge in it? I think I saw this once but can't find it...

[sharp prism]

I don't under stand what he means

[cinder badge]

Hey

[jade topaz]

Hello, I was wondering within tickettool can we reopen a ticket even if is deleted? I'm trying to report a discord user to discord by sending a "message direct link".

[solid stream]

That's not possible once deleted, It would need to re-create every message sent.

Discord doesn't offer and un-delete option (would be kinda nice..)

[jade topaz]

ah I see.

that be hard to report the user then...

[solid stream]

In the future try and keep the ticket open, sorry about that.

[jade topaz]

no worries!

[radiant seal]

Hey so I can't get connected to my server on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this

[radiant seal]

Ok

Ty pablo

[shut bolt]

Sure

[radiant seal]

thanks @shut bolt very quick to respond

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[winged kayak]

How do I make it so the user who created the ticket has pic perms in the new channel created @shut bolt

[prime bridge]

DIO YT#0001 has been warned!
They were notified via dms.

[alpine aurora]

Hello i speak spanish

xdxd

Do you speak spanish

?

[shut bolt]

Mira tu ticket

Ya se te contestó

[winged kayak]

sorry but answer tho

contesta al menos lol

[shut bolt]

Si te esperas a que atienda a aquellos que si usan el sistema que tenemos ya habría contestado

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Edit User Opened Permissions - Attach Files, Save

[winged kayak]

Ty

[worthy dock]

Hey - I have added ticket tool to my server - and it doesn't pop up in manage server - I have added it again, removed and added it again, waited 10 mins - Refreshed my page, but I can manage my server - Any suggestions

Can anyone help with this? 🙂

[solid stream]

This often happens if you login on the dashboard before inviting the bot or for newly created servers, try logging out of the dashboard and back in, it should show up.

[south stone]

for some reason in my server when ever someone makes a ticket only the admins can view it and the person who creates it cant, it says that the tickets are private how do I turn that off?

[still spear]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[still spear]

What do you see in user opened permissions?

[south stone]

Everything is normal they can send messages and read them

[still spear]

Are the tickets in a category?

[gilded verge]

I'm not sure what you are talking about so I hope one of the options below will help you.

1. If you want your moderators to be able to access tickets as well, go to Dashboard-> Panel Configs->Panel Settings->Expand General and add role of moderators to Support Team Roles

2. You can take my configuration
   https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[cobalt moss]

how do i fix this

[gilded verge]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

please check bot perms

[cobalt moss]

cant

i cant tick it

wouldnt let me

[craggy geyser]

That is just a visual. You need to change it in discord

[cobalt moss]

how?

[gilded verge]

Server settings->choose role Ticket Tool and add these perms

[cobalt moss]

kk

[oblique silo]

Why are images in tickets not loading?

In transcripts

[loud turtle]

It never

[oblique silo]

It used to

[still spear]

You can read #📣│bot-news for this ^^

[jovial kelp]

How do I set up Ticket tool ?

On phone

[night tusk]

How can I open a ticket with the help of a bot?

[night tusk]

+1

[gilded verge]

How to setup bot? Look below.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[night tusk]

Can you please tell me which command should I write for the ticket command?

[gilded verge]

I don't understand. To create a ticket, you need to make a panel. There is no command that will do the panel itself.

[jade topaz]

Porque no deja el juego entral

Alguien q sepa esplicarmelo

[gilded verge]

¿Podría por favor explicar lo que quiere decir?

[jade topaz]

Si el juego no madeja entral

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord @pseudo glen y no le podemos ayudar con el problema que presenta.

- Por favor asegúrese de contactar al Equipo de Soporte adecuado.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[sly obsidian]

I just invited the bot in a new server but when I try to setup it on dashboard it says that it’s not in any server that I own (I checked status and also gave administrator perms to the bot) what should I do

@severe path @radiant moss

[sly obsidian]

obviously I did 😂

[hot moth]

Hi, how can I let the owners of my server open more than 1 ticket ?

Switch the ticket limit from 1 to like 10

[ripe path]

A

I speak bad Spanish

ñ

[maiden leaf]

hi there just wondering if theres any way to open a ticket with a certain person in a server

[rigid sphinx]

hey, anyone knows how i can switch back to the free bot?
the 7 days trial for premium are over an i tried to invite the free bot again, but when i click on authorize no bot arriving at the discord.

[frigid epoch]

how do i make an opening message on my ticket?

[scenic wing]

Why does it say invalid from body

[timber hare]

Click on settings then click ticket option then click edit ticket message.

[gilded verge]

Hey, if you are changing the ticket limit then you do it for each user. You cannot change the limit for a specific role only.
Dashboard->Panel Configs->Panel Settings->Expand General Options->and change limit in Ticket Limit

[gilded verge]

Hey, in that case, open a ticket on your server and then use the command $add @user on the channel with the ticket open.

[maiden leaf]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

@rigid sphinx, check

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@scenic wing, check

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

@frigid epoch, In case you were unsure how to do this, see above

[grand tide]

How do I fix a issue to where it is not welcoming someone that is joining the server in just the one channel it is welcoming them in the rules and landing zone channel

[gilded verge]

huh? what you mean? can you show it?

[fair musk]

Oi

Alguém fala em português?

[grand tide]

So when people join my discord server, I was wanting it to announce it in only in the welcome channel but it is welcoming in the rules channel as well.

[gilded verge]

but this does not apply to the Ticket Tool bot 😐

[grand tide]

Oh sorry sir

[grand tide]

Sorry sir.

[loud turtle]

$ptticket

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[jade topaz]

I'm having an issue when users open tickets they are not able to see the ticket itself. I have tested this removing my admin roles and can verify I am unable to see a ticket I create even though the permissions for my user are set to view the channel

But the everyone permission is above that and has the view channel X

[gilded verge]

Try my configuration and let me know.

https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[jade topaz]

Same issue

[dense fable]

guys how should I write to put any emoji into quote blocks like that?

[gilded verge]

How did you check it? Have you used a different account for this?

[gilded verge]

premium feature

[dense fable]

I have it. I mean what's the way to show emojis into quote blocks

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Button Options->Click Close Ticket - Settings->Select Emoji and change

Wait, I'm afraid I got it wrong. 😐

Lets try again. Want to change the emoji in the ticket close button or do something like
this
or this?

[dense fable]

yes

\🔒
🔒

the first one into block quote

[gilded verge]

🔒 example

🔒 example

I probably don't quite understand but at least I'm trying xDDDD

[dense fable]

:lock: test

:/

[gilded verge]

you can't do that, you need to have emoji copied, look....

🔒 test

then open the note in windows app

and copy

final: 🔒 test

or just use: https://pl.piliapp.com/emoji/list/ xDDD

[dense fable]

I was looking it to write into a bot text message

[gilded verge]

so that's the answer you were looking for, right?

[dense fable]

l'll test it anyway

ty

[gilded verge]

Note that you can check Discord's text formatting yourself. Just write on the channel you want, then by selecting the text with the mouse. and you will see the formatting you need.

[dense fable]

oky thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Viewed the role as a user.

[gilded verge]

Don't do that, it's a big mistake. I used to check it myself and then it looked different. Please create a new account and check with your new account. This is better than View as role.

[jade topaz]

Ok thank you

I'll do that

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[serene birch]

Hello. Is there a way to lock a ticket so only support panel can type?

[gilded verge]

Hey, so you want only people with a certain role to be able to open tickets, right?

[serene birch]

So we want everyone to be able to open a ticket.
After there has been enough discussion, the support team can make it so no one else can send messages. but still read/react.

for example.
u open a ticket.
we have a discussion.
enough has been said.
support team locks ticket so u cannot send any messages

[gilded verge]

oh, then you mean permissions... take my configuration
https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

wait

still read?

[serene birch]

so when a ticket is opened, everyones permission for Send messages is True
but then support team is able to make it so the Send messages is false

[gilded verge]

so the point is that when the ticket is open, everyone can send messages, but when it is closed, no one should be able to write there, right?

[serene birch]

u just pointed me to my answer thx!

[jade topaz]

How do you make it so when someone close the ticket it auto deletes?

[gilded verge]

It is not possible to automatically delete a ticket after it has been closed.

[jade topaz]

I have seen others been changing locations on where tickets appear at least, how do you fix that. Like normally when someone opens a ticket it comes up on the top but what to do if you want like all the way down instead

[proven tundra]

would it be possible to have ticket bot to obey a command sent by mee6?

it was working yesterday and now it doesnt seem to work anymore

(mee6 sends the command in plain text)

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

@jade topaz check

[jade topaz]

Thanks!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[hot moth]

How can ticket tool send a message at the beginning of the ticket, saying to the members opening a ticket to wait ?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

@hot moth, check

[jade topaz]

how do i make it so members that open tickets can’t close them without a staff member closing it for them ?

[pale pilot]

do a space between @ and everyone

[gilded verge]

I was just writing a reply for him but got something like this: 😐

[craggy geyser]

That is what Lukas was referring to

[pale pilot]

yeah, we blocked @ everyone, because that's what scam messages always include

[gilded verge]

I thought the text formatting was not affected ... but okay

[craggy geyser]

It doesn't check for pings, just the text. It's discords new feature not a bot

[gilded verge]

😳

[jade topaz]

sorry has there been a reply to my question or ? 😭

[gilded verge]

yes, take:
Dashboard->Panel Configs->Panel Settings->Expand Button Options->Close Ticket Settings-> add role everyone to Disabled Roles

[jade topaz]

oh kk ty !

[gilded verge]

yay, now works, thank you @pale pilot

[iron night]

Gave +1 Rep to @pale pilot

[brisk slate]

When My withdrawals amount credit

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@brisk slate,

[fierce viper]

Hello

I opened a ticket fo degensol

What shall i do next

[gilded verge]

Hey, what you mean?

[loud turtle]

What do you mean by this?

[slender minnow]

@fierce viper you are in the wrong server. We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[vernal sierra]

$help

$help commands

[gilded verge]

@vernal sierra please use #🤖│bot-spam

[vernal sierra]

@gilded verge how to make setup like #🎫│make-a-ticket

2-3 botton in a single panel

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

this is multipanel

[vernal sierra]

Ok ty

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

why the bot in my server is offline?

[neon sail]

commands dont work too

[plush prawn]

Too

[jade topaz]

same

[potent horizon]

Русские есть?

[plush prawn]

Bot is ofline

[jade topaz]

i dont speak russian

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

Bot is not offline, please update your app.

[plush prawn]

I speak russian

[jade topaz]

bot is offline

[potent horizon]

Ну так скажи

[neon sail]

pc version?

[errant barn]

Да

[jade topaz]

bot is off in my server

[errant barn]

Бот сдох

[gilded verge]

On your computer, you should have the update in the upper right corner.
oooo wait

[tropic bay]

Bot is down

[jade topaz]

[gilded verge]

but only primary bot

[plush prawn]

Heyyy, community, bot is offline, please, help we

[jade topaz]

i know but i havent premium

[potent horizon]

Yellow blu vas

[errant barn]

Бот сдох

Что-то случилось видимо

[potent horizon]

Da

[jade topaz]

the primary is off pls help

[gentle kestrel]

bot off ?

[jade topaz]

yes

[woven edge]

yes whay

?

[potent horizon]

Net

[gilded verge]

Relax, let's wait for information from the Staff.

[slender minnow]

yes the primary bot is offline

[jade topaz]

yes but its like staff is sleeping

[plush prawn]

when is turn on bot

[uneven vault]

when is the bot coming back online?

[pine flax]

Hey, so having problems with the bot or smthn.

[pine flax]

It may occur because of the new Discord update.

[plush prawn]

Stop guys, waiting information

[jade topaz]

mmh i dont think

the ot is offline

[plush prawn]

They don't spam

[jade topaz]

bot

[uneven vault]

and how much time would it take?

[jade topaz]

we dont know its a problem

[pine flax]

No idea tbh. But if @humble sequoia is online then it might be fixed soon.

[jade topaz]

@pale pilot

[gilded verge]

Please community take it easy, but If you really mind that the basic bot is offline, why don't you vote for the bot to have a premium one to make everything work for you? Im just thinking 😐

[gilded verge]

Don't ping staff

[jade topaz]

ther is a problem with the bot

[pale pilot]

yeah I noticed, no need to ping

[jade topaz]

is the bot down?

[jade topaz]

sorry for the ping

Ong is bot down

💀

[pale pilot]

As far as I can see it, the bot is recovering by itself

[uneven vault]

its online here

[jade topaz]

the bot is online in one of my servers then offline on my other one....

[jade topaz]

yes 🤨

[plush prawn]

Ticket Tool online but in my server offline

Why

[jade topaz]

same

idk its weird

[jade topaz]

same

[gentle kestrel]

@pseudo glenback

[graceful palm]

same

[scarlet meteor]

يابا احلي مسا عليك

[jade topaz]

yuh ig we just wait

[plush prawn]

Waiting...

[gilded verge]

But you know that it works in such a way that the bot takes a while to run normally on each server, right?

[gentle kestrel]

اعملي واحد مش بايظ يعم

[scarlet meteor]

الحمدلله مبنستخدمهوش ف سيرفرنا

بوت التكت بتاعنا فوق

[plush prawn]

Ticket tool online on 1 second

In my server

[gentle kestrel]

[uneven vault]

online, still not working anyway

[scarlet meteor]

طرب

[pseudo glen]

Pong! Latency is 167ms. API Latency is 45ms [-]

[humble sequoia]

Pong! Latency is 158ms. API Latency is 78ms [-]

[scarlet meteor]

هيبندوني دلوقتي

[gentle kestrel]

شوفلي حل للبروجيكت

[still spear]

It might take some time after restarting, just be patient and wait ^^

[steep panther]

Mine doing same says online but does this

[maiden brook]

What is off the bot?

[plush prawn]

Coming soon bot is online

[plush prawn]

Wait

[jade topaz]

too

[scarlet meteor]

لا

[gentle kestrel]

ماشي

[uneven vault]

let's just wait the staff can't help rn

[jade topaz]

mine is offline

[slender minnow]

update your discord client

[scarlet meteor]

😂

[jade topaz]

interaction failed

[scarlet meteor]

wtf

[plush prawn]

Because bot is offline

[jade topaz]

no its a bot issue

[uneven vault]

the last update

[gentle kestrel]

@scarlet meteor

[uneven vault]

stop..

[gentle kestrel]

ok

[jade topaz]

in my server the bot is offline

[pale pilot]

this page doesn't work automatic, it's manually updated

[plush prawn]

This are server online but others servers is offline

[pale pilot]

that's because bots have shards

and not all shards are down

[jade topaz]

the website also doesn't work

[jade topaz]

yes

[plush prawn]

Waiting guys please

[plush prawn]

I don't no

[jade topaz]

we know we all have that problem

it says communication failed even though it is active

[jade topaz]

kk

[plush prawn]

Whennnnnn

[rare sluice]

Bot is down in my server

[jade topaz]

its down for all

[plush prawn]

Yes

[errant depot]

Ok just checking if there was a problem!

So thanks for the users talking about it haha

[rare sluice]

Oh

[pale pilot]

Development team has been contacted

[jade topaz]

yay

[plush prawn]

Luck

[rare sluice]

Thank you

[iron night]

Gave +1 Rep to @pale pilot

[pale pilot]

but it slowly does seem to recover now 😂

Bot got scared, boss is coming

[plush prawn]

Ohhhh...

[ornate moss]

Bot down?

[plush prawn]

Ok, we waiting

[plush prawn]

Yes

[arctic pagoda]

Yes

[slender minnow]

battleeye or dev?

[plush prawn]

O

[rare sluice]

Back online 😄

[pale pilot]

BattleEye

[plush prawn]

Online

[slender minnow]

lol

[plush prawn]

Thanks

[jade topaz]

not in my server