🆘│community-support

[valid wave]

كيف اتحكم في البريميوم

Hi

How to control a premium bot

[hallow marlin]

1. You need the Premium subscription

2. Invite the bot via: https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2416045072

3. Switch to the premium bot in the server config.

@sand arrow Do you get an error message when you try to install the bot?

[oak peak]

#🆘│community-support no support my ticket tool

#🆘│community-support . No one support my ticket tool and my server

[hallow marlin]

What do you need help with?

[oak peak]

I wanna with some members.

@hallow marlin I wanna talk with some members

@hallow marlin I want one of them to support me. I need a support

[hallow marlin]

What do you need help with?

[oak peak]

@hallow marlin Need a support from members

[hallow marlin]

The best thing is probably to create a ticket

#🎫│make-a-ticket

[midnight vessel]

Someone help me

[midnight vessel]

@hallow marlin help me

[hallow marlin]

What do you have a problem with?

[midnight vessel]

Make the ticket

I don't know how to make

It

[frigid idol]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[midnight vessel]

Yea I need help set up

[frigid idol]

with what part?

[midnight vessel]

I know thst part but not the rest

[frigid idol]

Is it possible for to clarify with what exact part you need help with?

[midnight vessel]

I did $help setup

But I don't get the website

[frigid idol]

Click on the link https://docs.tickettool.xyz/general/setup

[midnight vessel]

Yea I've seen that

But I don't know

I've tried it but it not work

Hello

Anyone here

[frigid idol]

It is still unclear what exact steps you have taken to provide you with your needed help.

Is it possible for you to clarify what exactly you have tried?

[valid wave]

Hi

Please help

How can I do so many buttons in one ticket

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[frigid idol]

👆 It is a premium option. But can say it is all worth it 😉

[valid wave]

Thanks

[frigid idol]

You are welcome ^^

[valid wave]

I'm sorry

I mean this

@frigid idol

[frigid idol]

Yes, that is the multi panel option that is available when you have a premium account

[magic ravine]

I’m unable to add ticket tool to one of my servers

It worked for another but refused for the other, it says 500 internal error, what could be the problem?

[copper owl]

you have a ticket open. please wait for someone on the management team to help you.

[jade topaz]

I think you need good perms on the role to add it

[copper owl]

^

[rapid cove]

Hello I created a ticket this morning but no feedback is it normal?

[copper owl]

you have no tickets created here

so you're most likely not asking the correct server as we don't control response times for other servers

[random meteor]

That’s the wrong server

They don’t control that server,

[copper owl]

seems like you already have a ticket open. you'll have to talk to that servers staff

[turbid ocean]

Hi,
what does this option means in practice? I can have FREE premium features...or only as 7 day trial?
Premium bot
This allows premium servers to use the premium bot for Ticket Tool (Using this is optional)

The premium bot will have faster response times and better uptime due to a lower number of servers, It's only recommended to switch if you plan to stay with Ticket Tool premium for an extended period of time.

[loud turtle]

7 day trial

[jade topaz]

so how?

anyone help me?

I can

sure, how to fix it

You need to change the panel

and?

into that members isn't in the tickets

it work thanks

thanks @jade topaz

[iron night]

Gave +1 Rep to @vale comet

[jade topaz]

np

[tender brook]

I have a question about Premium TicketBot. I have a large server than I plan to use it on, but I also have a tiny server (like 15 people) that I'm currently using it on to archive and manage some things. What are the limitations of the Premium License? Could I use premium features on both or is this a limit per server?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[tender brook]

Yea... I read the marketing... it says nothing about "number of servers"

[jade topaz]

Oh

Then I don't know

[regal goblet]

@tender brook its for 1 server only

[tender brook]

Ok, thanks much! All I was after if it was "per month - per server" or if it was "per month - X servers max" or something more complex.

thanks @regal goblet

[regal goblet]

no problem, and yes "$6 USD per month - per server"

[tender brook]

I'm going to be getting it on the yearly for my big server but man, those automatic transcript features would have been really handy on the other one. I can't justify the money for it though.

Not for as tiny as it is. 😄

[regal goblet]

its understandable, luckily you can manually save them 😉

[wooden anvil]

The dashboard shows this yet i have turned on admin on the bot role

[frigid idol]

$help perms

Oops, wrong one

[copper owl]

deleted for you

the one you're looking for is $perms

[frigid idol]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[frigid idol]

@wooden anvil 👆

[wooden anvil]

i already had it all turned on

[jade topaz]

Give the bot enough perms

in the role

give it all perms in the role

[wooden anvil]

i gave it admin

[jade topaz]

and then try to post

[copper owl]

@jade topaz someone is already helping again.

[jade topaz]

I know

but

[copper owl]

please stop interfering with people helping.

[jade topaz]

Just finishing him

[copper owl]

there shouldn't be a but.

[jade topaz]

alright

[copper owl]

if you see someone helping. don't interfere.

[jade topaz]

cool

[jade topaz]

I'm just helping

what's the problem??

[copper owl]

someone was already helping. Check the pins in here.

if they say something that's wrong or they don't know, you can interfere.

@wooden anvil I'll be opening a ticket for you because this issue may be deeper than just a permission issue.

[wooden anvil]

ok np

[copper owl]

@jade topaz@frigid idol

If you guys were curious about why ticket tool said it required permissions although it had admin,

sometimes people use links for images that are too long in the Image URL and the Thumbnail URL, which causes the error.

Although your first thought when encountering the error should be "does ticket tool actually have this permission", this is still a possibility. in case you were wondering.

[jade topaz]

Alright

[frigid idol]

Thanks for the update ^^ Another thing learned 💪 Was that even documented in the docs?

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

that is not documented no. we don't document a lot of the errors.

most of them are self explanatory, others rarely happen to the point where it's not necessary to write down

[scenic plinth]

Don't ping support please. If you need help, explain your issue.

[dry oyster]

Does anyone know how to make it so the tickets that are created show up in a specific channel and not at the top of the discord channel list

[quick bone]

do you mean specific category?

[dry oyster]

Yes

I can’t find it in the panel settings

[hallow marlin]

you have to select a channel but I think the problem with you is that the bot has no authorization.
best is to give the bot admin premissions

[quick bone]

Panel Configs -> Choose your panel -> Category Options -> Select a category for both

[dry oyster]

Thanks

Thanks @quick bone

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

anytime

[dry oyster]

Thanks @hallow marlin

Awe it didn’t give you rep points 🥺

[copper palm]

i can't see the server that i like actually wanna manage yk (ping me)

[quick bone]

Have you tried relogging like it said?

[hallow marlin]

not important... the main thing is that I could help you. 🙂

[copper palm]

like reloading?

[copper palm]

oohhhh! it shows now

thank you @quick bone

[iron night]

Gave +1 Rep to @quick bone

[copper palm]

tysm

[quick bone]

np

[dry oyster]

True.

[quick bone]

Have you deleted your panels?

Try resending them.

np! you can type thanks @quick bone so i could get some rep for helping you out :)

[iron night]

Gave +1 Rep to @hasty flume

[quick bone]

oops

[iron night]

Gave +1 Rep to @quick bone

[jade topaz]

When i click manage servers this happens

[quick bone]

Have you tried relogging

[hallow marlin]

try this

[slate willow]

Hey. do u get the error messages too?

[hallow marlin]

which notification do you mean exactly? Can you send a screenshot?

[slate willow]

its when im in game the red message comes up and start counting to 10 seconds and then i get kicked

[hallow marlin]

Here is the support from Ticket Tool and not from a video game. The best way is to contact the appropriate support

[deep flax]

People on mobile are able to interact with the support team ticket controls buttons when they close the channel

[slate willow]

@hallow marlin The message is " no message recieved" in the server

[hallow marlin]

can you send a screenshot?

[thorny gulch]

So I’m trying to help someone set up ticket tool for@me

But they can’t access the dash board

Even tho I gave them admin

[quick bone]

you need to put then on dashboard roles

in server configs

[thorny gulch]

Oh alr

[copper owl]

you gave them an admin role?

or a role with administrator permissions?

[thorny gulch]

Yes

[copper owl]

ask them to logout and log back in

the website

[thorny gulch]

Ok

[copper owl]

if a user has administrator, they don't need to be added to the dashboard role

[quick bone]

oh okay

[thorny gulch]

How do I make a role see the ticket

When the ticket is already closed

Not a role with admin perms btw

[quick bone]

Let a role see the ticket when it's closed?

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[quick bone]

wrong one

[quick bone]

Dashboard -> Panel Configs -> Settings -> Permission Options

[thorny gulch]

Alr yy

[quick bone]

type thanks @ayaan so i could get some rep points for helping you out! :)

np

[thorny gulch]

thanks @quick bone

[iron night]

Gave +1 Rep to @quick bone

[thorny gulch]

[craggy geyser]

We monitor the channels more than monitoring rep so don't worry if people don't give it

[quick bone]

oh ok!

[raw swan]

Hi, someone on my server tried to create a ticket but the bot replied with "Invalid Form Body". What does it mean and how can I fix it?
(btw sorry for bad english)

[thorny gulch]

@quick bone

how do i edit additional roles

to the closed permissions

[copper owl]

please don't ping anyone for support

[thorny gulch]

ok mb

cause like i want a specific role to see the ticket

[quick bone]

hey sorry maybe someone else could help im busy rn

[thorny gulch]

and not the person

who created the ticket

[quick bone]

tell them to update discord

[raw swan]

ty!

[tepid plinth]

My users can't see the ticket when created. I have see channel and send messages enabled in the setting of ticket tool by ticker user

[quick bone]

Who are the 'users' support team?

[tepid plinth]

No the normal people who make a ticket

[quick bone]

have you checked the category settings if you have any

[jade topaz]

Hey, i need to add people to channel who are not a ticket with the command $add

did you know if it's possible

or if anohter bot can Do this

[tepid plinth]

https://gyazo.com/10bad17b9f1155c15d863aea0bc7813c

Ticket just gets generated on top of discord for now

So no category permissions needed

[quick bone]

try enabling read message history

[tepid plinth]

Was just thinking aboujt that

when i saw it haha

Let me try

[quick bone]

yes run $add user inside of the ticket you want them to be added in

[jade topaz]

yeah but the channel is a backup of a ticket

[tepid plinth]

Nope still nothing

[jade topaz]

so the ticket is not created by the bot

[quick bone]

hmm, can't help you with that #🎫│make-a-ticket

[jade topaz]

I have this error : "Channel is not a ticket"

[quick bone]

if it's not created by the bot you need to add them manually via discord permissions

go into the channel settings, permissions then add the user you want

[jade topaz]

oh this will be long

I have ~200 tickets

[quick bone]

it's quite quick if you know what you're doing

oh nevermind

that's unfortunate

maybe get your staff members to help

[jade topaz]

Yeah, I'll create my own bot 😦

[jade topaz]

yeah maybe a good idea

[coral helm]

why cant i manage my ticket tool when i add it into my server?

[quick bone]

is your server not showing up on the dashboard?

[coral helm]

nope

[quick bone]

try reloggins

relogging*

[coral helm]

wym

like restart my pc

or discord

[quick bone]

log out then back in

[coral helm]

oh ok

yes# i got it

TY @quick bone

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

np

[reef iris]

How do I make it so a certain role sees the tickets

[quick bone]

$help faq

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[quick bone]

@reef iris ^

[reef iris]

Oh

Ty

Thanks @quick bone

[iron night]

Gave +1 Rep to @quick bone

[reef iris]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[quick bone]

oh my bad wrong one

[reef iris]

It’s ok

You still helped me find it

So Ty

[quick bone]

np

[thorny gulch]

can you change the color of the side

[quick bone]

Embed colour

?

[thorny gulch]

lemme send pic

like this part

[quick bone]

yeah that's the embed colour

[pallid folio]

help , please, what is this?

[thorny gulch]

where do i change it at

[quick bone]

it's a premium feature you can go into panel settings -> panel options -> edit panel message -> color

[thorny gulch]

o

[quick bone]

discord probably died, try again

[pallid folio]

Is this a problem with Discord?

[quick bone]

yea

[pallid folio]

thanks(

[quick bone]

np

[lyric scroll]

Hello community, quick question but not a huge deal. Anyone know how to have the channel created by ticket tool appear at the bottom of all the channels rather than at the top? And/Or under a specific category?

Don't really wanna create a ticket for such a minimal thing 😅

[frosty slate]

It doesn't let me put the commands, when I put them it doesn't put anything that I have to do?

[loud turtle]

Explain.

[loud turtle]

Yes there is. Assign it to a private category.

[frosty slate]

What?

[loud turtle]

What do you mean by your question is what I'm asking

[frosty slate]

How to fix if I put $help and the bot does not respond

@JarelGrei101#4803

[frosty slate]

How to fix if I put $help and the bot does not respond

[loud turtle]

In the website. There is an option to what bot to use in the server. I experienced it before. Just say assign a ticket tool bot you use and the bot should work

[frosty slate]

I do not understand you bro

[loud turtle]

The one on the bottom right

[frosty slate]

Thanks bro

[loud turtle]

It says "Select the bot that you wanna use"

[frosty slate]

Let's see if it works for me

[loud turtle]

If it doesn't work, run $debug in all channels and see if the bot has all the permissions

[lyric scroll]

Oh, duh! I looked right over that. Thanks man I appreciate it! 😁

[iron night]

Gave +1 Rep to @loud turtle

[frosty slate]

@loud turtle Thanks bro

[iron night]

Gave +1 Rep to @loud turtle

[lyric scroll]

Jarel the goat? 😳

[loud turtle]

LETS GOOOOOOOOOOOO

[exotic sphinx]

Does anyone know how i can add buttons like this?? I cant figure it out

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[loud turtle]

$mp 2

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[loud turtle]

These should answer your question

[exotic sphinx]

Thank you so much!!

[iron night]

Gave +1 Rep to @loud turtle

[loud turtle]

Only for premium though

Welcome!

[tulip star]

.

[jade topaz]

Short question.
How do I have the bot send a Discord emoji in a message? I have the emoji on my server.

[jade topaz]

For example I want the bot to send this:

Welcome @jade topaz

What is the variable?

[hallow marlin]

I'm not exactly sure but have you tried without { }

[jade topaz]

ye

[jade topaz]

How do I get the bot to appear on the dashboard it won't show

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Ik the setup thing it just brings me to the dashboard

[broken oracle]

How do I manage permission where the tickets show up? Members need to post pictures in their open tickets but cant. Do I do this under general permissions or somewhere else? Thanks

[dry dock]

hey after a user closes the ticket, it stil lingers in the server but renamed to closed ticket

how do i make it such that it just deletes straight away

after the ticket is closed?

[hallow marlin]

try this

[jade topaz]

guys

anyone knows how to add multiple buttons on 1 ticket?

Can't seem to find any info

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[frigid idol]

@jade topaz 👆

[jade topaz]

ye it doesn't show me how you add buttons. I did that 3 times since I want 3 different buttons, but it displays it on the server as 3 different tickets

[hallow marlin]

Disable two step ticket in general options

[jade topaz]

ill try that ser

[frigid idol]

You need to make multiple panels first. After that you need to follow the steps as presented in the manual

[dry dock]

nice cheers!

[jade topaz]

Anyone knows?

[jade topaz]

and after i attached them to 1 panel (all 3 of them) press send button for all of them, correct?

[frigid idol]

Basically yes 😉

[quick bone]

Welcome {user} emojid:emojiname

[jade topaz]

Fr

Love you

Do I have to replace emojiid with the id?

Or also add emojiname

[quick bone]

you need to fill both of them, the emojis id and its name

[jade topaz]

Ok

Aight

[quick bone]

ill help you find emoji id if you need help with that

@jade topaz apologies, i sent it wrong. it would be: <:emojiname:emojid>

[jade topaz]

Ah ye thank you

Will try out in a few secs

[quick bone]

no worries

[quick bone]

if that doesn't work try <a:emojiname:emojid>

[jade topaz]

worked

cheers

thanks @quick bone

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

np

[copper owl]

you can just try doing

\:Emoji_name

it'll automatically send the correct format and everything

[quick bone]

oh alr thanks

[dawn monolith]

How do I choose a new group to open the ticket when the original group is full

[jade topaz]

hi guys, If i want to close a ticket, I get 'missing permission'

how to fix this?

[quick bone]

$help perms

wrong one

[copper owl]

deleted

[jade topaz]

Doens't work...

Already set up like that

[quick bone]

panel configs -> settings -> general options -> support team roles

check if your role is added onto there

[jade topaz]

it is!

[quick bone]

server owner should have full access im pretty sure

yeah im not sure then sorry

#🎫│make-a-ticket

[jade topaz]

guys

one last question

2 rather,

[quick bone]

?

[jade topaz]

How to add a logo? What kind of file would I need for that since I can't add a jpeg? 2nd is while I figured out how to add buttons through panel options, 1 button appears twice 😦

[quick bone]

What do you mean logo?

[jade topaz]

like a picture

next to the welcome message

[jade topaz]

.....dumbo dumbo i am 😄

ty

[quick bone]

panel configs -> settings -> ticket options -> edit ticket message

[quick bone]

no worries, make sure your image is actually a url

[jade topaz]

ye while it is, it does not appear on top right for example...weird

[quick bone]

oh

for top right

you want to put it in the one where it says thumbnail url

[jade topaz]

ye that what I was doing )

🙂

shows like a ''poop'' up there : /

i did it through flickr btw

[quick bone]

send me the url you're putting your image from

if you dont want to open up the flickr url right click on the image and press open image in new tab then use that url

[quick bone]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[quick bone]

@jade topaz 3rd one

np

[iron night]

Gave +1 Rep to @quick bone

[jade topaz]

https://flic.kr/p/2nfAUtK

that's the one ser

[quick bone]

https://live.staticflickr.com/65535/52017425961_19a023962e_w.jpg

press the image

then press open original

copy the url then put it in thumbnail url

should work

[jade topaz]

Ahhhh THANKS so much!!!!!!!

[quick bone]

np

[jade topaz]

thank you thank you

[quick bone]

wdym?

are the emojis inside of the server?

hmmmmmmmmmm

oops

how are you posting the emojis?

<:emojiname:emojid>?

yeah i'm not sure then #🎫│make-a-ticket

[jade topaz]

Is there also a way to use other emojis instead the basic ones?

[quick bone]

yes

[jade topaz]

Fr?

How

ah my bad

Found it

lmfao

[next kraken]

Hi-

Is there anyway we can archieve a ticket?

[quick bone]

i mean you can close it and leave it closed

[jade topaz]

It will create simple logs

[next kraken]

but its still visible in the server after its close and do archieve?

[jade topaz]

Yeah, it will send a transcript in the channel of your choice

That's how a transcript looks like. You can download the file and it will show you all messages

it's a .html file

[next kraken]

How to make this option like this?

[jade topaz]

You can click on transcript and it will automatically send it to the channel you set up

If you have premium it will auto send

[next kraken]

In other server when you click the tranacript. The ticket will be close. And sent to the channel where only admin can see.. Is it possible to make?

[next kraken]

Oh i see it need a premium account in order to this transcript option appear?

[jade topaz]

If you close the ticket, the supporters (idk what you want to call it) are still able to interact with the ticket

[next kraken]

Or its just need a little set up?

[quick bone]

yes edit the permissions of the channel you want to send it to

[jade topaz]

There is a option for it

[quick bone]

(sorry for barging in like that @jade topaz )

[jade topaz]

All good

[next kraken]

Sorry im very new to this..

[jade topaz]

Let me explain real quick

You have simple options, adding support team roles

People with that added role will be always able to interact with the ticket even if it's closed

If you hit close this will come up

If you want to disable that you can just turn of this:

Also general

[next kraken]

Ita not.. Its just am message that the ticker will be close in a seconds

[jade topaz]

Ahhh

[next kraken]

It wont need to be premium?

[jade topaz]

Nope

You need to turn of that

^^

This will automatically delete the ticket

[next kraken]

How to not automatically? I mean how to make the transcript option visible?

[jade topaz]

.

[jade topaz]

Premium features are marked with an diamond 💎

Make sure to turn this off

[copper owl]

on*

if they want the transcript Option to be available

[jade topaz]

If he wants he, wants to turn it off

This will delete the ticket instant

[copper owl]

exactly. this message conveys the request that he wants the transcript button to be available.

[copper owl]

so he needs to turn Two Step Ticket on for that

[jade topaz]

So he needs to turn it off

[copper owl]

?

If the ticket gets deleted immediately, the transcript button won't be available.

[next kraken]

Indeed.

[copper owl]

Turn on two Step Ticket and the button Will be available among the delete button and reopen button

[next kraken]

Is it needed to be all on? In able to see the transcript option?

[copper owl]

two Step close is not needed

however two Step Ticket is

[next kraken]

Cool i take a look on it.. 3 botton all on.

[copper owl]

Alrighty

if you want the ticket to automatically save the transcript, as well as delete the ticket all in one button, this needs premium

however, for what you want, you should enable Two Step Ticket and assign a transcript channel

This will make it so when the ticket is closed, you can save the transcript using the button and delete the ticket right after

[next kraken]

May i know how mucb it cost for a premium?

[copper owl]

6 dollars monthly or 66 yearly

and it'll let you unlock alot more regarding customization

[next kraken]

Cool i can tell my friends. This where i can find the benefits of premium

[next kraken]

It works now mate.. Ty.

Last one.. How to make this like this??

[slender minnow]

stats, is something you need a different bot for
the channel with emoji, you could just copy paste it from some other server or make your own

[next kraken]

Cool thank you.

[iron night]

Gave +1 Rep to @slender minnow

[pure warren]

Hey! Does anyone know why I cannot see the Embed Description for my Panel Message?

[burnt plank]

Is there a way to hide the transcript and delete buttons from users but still make it available for the support team?

[copper owl]

being solved in their ticket

[dreamy pelican]

One message removed from a suspended account.

[quick bone]

Don't ping people for support then delete the ping

[prime bridge]

KING. OF. DARK.#2155 has been warned!
They have dms disabled however.

[copper owl]

i suggest you stop ghost pinging.

[dreamy pelican]

One message removed from a suspended account.

[copper owl]

you've waited for 8 minutes.

[quick bone]

be patient, i can't help right now

[copper owl]

that is realistic. We arent robots.

You need to give Ticket Tool @everyone/@here permissions to be able to ping a non-pingable role.

or you make the role pingable. But i would personally suggest the 1st option.

[dreamy pelican]

One message removed from a suspended account.

[dreamy pelican]

One message removed from a suspended account.

[copper owl]

It's a discord permission. not a dashboard one.

[dreamy pelican]

One message removed from a suspended account.

[copper owl]

What do you mean?

[idle plank]

Gi

Hi

[quick bone]

hello please state your issue

[dreamy pelican]

One message removed from a suspended account.

[copper owl]

again, it's a discord permission, not ticket tool.

you dont need to subscribe to discord, that doesn't exist

[dreamy pelican]

One message removed from a suspended account.

[quick bone]

what? you just use the discord attachment feature...

[tepid notch]

Hey team, when trying to $add somone to a ticket, i get this message - Missing required option: [User/Role] (optional channel)

Any ideas what that is and how I can fix it?

I normally do "$add <id>" and it used to work for me

[scenic plinth]

Typically this is caused by invalid user ID, or user is no longer in the server. Ensure this is the right user ID and they are in the server.

Easiest way to do so is by using the format <@id> or using a third party moderation bot to view a user profile.

[tepid notch]

Hmmm strange as I am right clicking and copying the users ID in the discord

I can see him in there still

[rain lotus]

is normal my account is logged 20 min and i cant disconnect it

[hallow marlin]

if you want to log in to the tickettool?

[rain lotus]

what is ticketools

[hallow marlin]

well, you are here on the support server for the ticket tool bot

[ornate oak]

@hallow marlin

“Blacklist” a user from ticket tool

so they can’t make tickets

[hallow marlin]

just block him from the category where users can create a ticket.

[ornate oak]

bruh

that’s hella annoying

cus each time someone trolls

I’ve gotta do it

[hallow marlin]

or create a role

[ornate oak]

i own a large server and ppl constantly troll tickets

[hallow marlin]

and block the role from the bot

and connect it with a command

[ornate oak]

ok

gracias señor

[hallow marlin]

you're welcome

[fringe light]

i want help

[hallow marlin]

What do you need help with?

[hallow marlin]

Are you on your mobile phone?

[fringe light]

yes

[hallow marlin]

Have you downloaded the latest Discord update?

[fringe light]

.

?

[hallow marlin]

Do you have a pending update available for discord?

[unkempt kiln]

I'm French

J'ai une question

[hallow marlin]

Je peux essayer de t'aider, mais je devrais utiliser un traducteur.
Et sinon, tu peux créer un ticket pour obtenir un support français. #🎫│make-a-ticket

[unkempt kiln]

@hallow marlin

[jade topaz]

Hey,
How to use this variable : "channel.id"
I tried this but this doesn't work {channel.id 966145804834846770} ?

[hallow marlin]

just the numbers

[quick bone]

was just about to say that

[jade topaz]

Yeah that's doesn't work too 🤔

[hallow marlin]

{966145804834846770}

[quick bone]

try [#966145804834846770](/guild/509192800865353738/channel/966145804834846770/)

[copper owl]

this doesnt exist

it only works for roles

[hallow marlin]

oh yea sry

[jade topaz]

oh I'll try

[hallow marlin]

my false

[jade topaz]

that's still doesn't work.
I think the "#" is when I put the exact name of the channel

{channel} -The #channel for channel
{channel.name} -The channel name this message is used in/from
{channel.id}-The channel id

🤔

[quick bone]

not sure then sorry #🎫│make-a-ticket

[copper owl]

these variables dont exist

[copper owl]

huh

[jade topaz]

ohhh it's just a variable

[copper owl]

why does my browser show different

[jade topaz]

I know

I just have to write <#id>

[quick bone]

yeah thats what i suggested above

anyways solved it yourself!

[jade topaz]

Ohh my bad

Thanks

[quick bone]

no worries

[copper owl]

Well i owe you an apology, the variables for the channels do exist. i just have never seen anyone use them / havent used them myself

{channel} should work by itself

{channel.id} should as well. the issue was you used {channel.id} + the id of the channel

you can use {channel}. it should work as well

[frigid idol]

I had the same issue. Use channel ID's. They work always

[jade topaz]

No problem bro, thanks for your precisions

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Okay thx 🙏

[copper owl]

anytime and sorry again

have a good day

[jade topaz]

You too 👌

[lilac bolt]

Hello, so I am having trouble resetting up ticket tool, what could I do to manually reset its perms without a back up key?

[lilac bolt]

I am going to sleep so just ping me and I'll read

[jade topaz]

Ayuda

Help

[humble sequoia]

Nos encantaría ayudarte, pero si no nos dices en que requieres ayuda no podemos ayudarte :(

[jade topaz]

Hey, anyone know how I can make it so we can only reopen a ticket every 24 hours?

[loud turtle]

I don't think that's a feature

[scenic plinth]

No it's not. The closest you'll get is setting a panel or global limit to 1, once done, removing the user from the ticket and not closing it until 24 hours pass.

[jade topaz]

okay thanks

[copper owl]

or blacklisting role, using a third party bot that has a "give role" command, and give them the role for 24h @jade topaz

Both work just fine

[jade topaz]

How do u set the Primary bot up.

I am having trouble with irt

[shrewd badge]

how if i claim ticket auto change the ticket to my name?

[chrome ridge]

how do i debug my channel so i can send the bot to that channel?

[loud turtle]

Run $debug in the channel

[chrome ridge]

that's not doing anything in the channel

[hidden reef]

How do I apply for staff?

[scenic plinth]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[scenic plinth]

You will have to create two separate panels for each Langauge, and configure each language to your liking.

[hidden reef]

Send me the Aplications link

[jade topaz]

https://tickettool.xyz/manage-servers

[scenic plinth]

That's the dashboard, but great enthusiasm!

[jade topaz]

I thought you could reach it from thyere

How do I make it so when a ticket is claimed, the channel name says the username of the person who claims the ticket

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

thanks @jade topaz

lol

doesnt work

thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[jade topaz]

alr

here we go

[loud turtle]

For what

[jade topaz]

nothing

idk

[loud turtle]

Thanks for the rep then

[iron night]

Gave +1 Rep to @vale comet

[loud turtle]

Wasted

[jade topaz]

np

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @iron night

[jade topaz]

...

[loud turtle]

STOP GIVING REP

[jade topaz]

lol

[solid stream]

I understand this is just the bot being extra sensitive.. But we don't appreciate rep farming

[solemn obsidian]

hello i have a question

[solid stream]

Ask away!

[solemn obsidian]

how do i make ticket tool make tickets?

[solid stream]

A good place to start would the setup wiki page

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[solemn obsidian]

oh ok

ok

how do i fix the message

to ping some roles

[solemn obsidian]

i have finished

oh wait

[solid stream]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[valid wave]

Hi

Why did it become like this even though I put it according to a specific and tidy system?

[foggy pendant]

Hello everyone, I have a problem, I can’t log in to my account, how can I solve it?

[sage nimbus]

Hi

I need help

You know how to make ticket and look like "ticket-bossmountain986" for example

[hallow marlin]

Can't you authenticate with your discord account in ticket tool?

[loud turtle]

Discord?

[hallow marlin]

use ticket-{ticket.user.name}

[sage nimbus]

Not working

[hallow marlin]

Where did you enter it?

[sage nimbus]

On discord comand channel

Command

[stark otter]

I need so when somebody creates a ticket, the tool pings the staff role

[hallow marlin]

You have to do it in the ticket tool dashboard

[sage nimbus]

Ok

Thanks

[hallow marlin]

You‘re welcome

[hallow marlin]

use {roleid} in the bot message.

[craggy geyser]

@rose garnet, in terms of the slash commands part of your suggestion, server boosters and premium subscribers don't have slash commands either

And server boosters don't get any special perks with the bot anyway (apart from getting the limited time premium)

[peak wolf]

What support team do i need to message to change my line up?

[loud turtle]

What do you mean

[winged cloak]

the ticket system is working fine?

[loud turtle]

Yes

[peak wolf]

here

i dont know how to properly use support ticket :<

[copper owl]

you're not in the correct server as the message said

[jade topaz]

same problem

[solemn rain]

I can't use hello bot $close $open and bot has problem to create ticket?

[jade topaz]

yes same also

Same

[radiant moss]

We are currently aware of the problem with the bot not responding. It is being investigated!

[jade topaz]

the bot is failing interaction

[radiant moss]

please read the message above

[jade topaz]

yes just saw

Pls speak turkish

Help me

Pls speak Turkish

Böyle bir hata alıyorum

[supple pilot]

Bot is down

[plush reef]

Whenever i am trying to close or delete a Ticket ,its showing This interaction failed, how to fix ?

[jade topaz]

Pls speak Turkish @plush reef @supple pilot

[radiant moss]

We are currently aware of the problem with the bot not responding. It is being investigated!

[robust sandal]

Tinyy

Şu anda botun yanıt vermemesiyle ilgili sorunun farkındayız. Araştırılıyor!

English (en) → Turkish (tr)

[radiant moss]

@jade topaz

[jade topaz]

Okey

Thank you

[plush reef]

What's an average time to get it fixed ?

[jade topaz]

Thanks @radiant moss

[iron night]

Gave +1 Rep to @radiant moss

[silk cove]

Great, thank u

[iron night]

Gave +1 Rep to @radiant moss

[radiant moss]

No ETA as of now. We will let everyone know when it is fixed tho

[supple pilot]

I am not a staff of Ticket Tool @plush reef

[supple pilot]

Ok thanks

[iron night]

Gave +1 Rep to @radiant moss

[plush reef]

@upper flower any idea ? When will bot get fixed ?

[bitter shore]

TicketTool bot not working ?

[upper flower]

did u just ping me

[radiant moss]

We are currently aware of the problem with the bot not responding. It is being investigated!

[quick bone]

guys stop saying it read the previous message

[plush reef]

Bot is not working

[upper flower]

no shit

[quick bone]

if you just read 2 messages above

[bitter shore]

ok thank you hope you'll fix it ASAP

[quick bone]

^^

[robust sandal]

CeydaaĞ

Şu an itibariyle ETA yok. Düzeltildiğinde herkese haber vereceğiz tho

English (en) → Turkish (tr)

[hallow marlin]

bad idea

[upper flower]

exactly

[lyric moth]

Is the bot down?

Because it is kot working on my server

[radiant moss]

We are currently aware of the problem with the bot not responding. It is being investigated!

[wheat shale]

Help me

[upper flower]

yippdeefuckingdo

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quick bone]

log out then log in again

[upper flower]

U WILL NOT BE ABLE TO MANAGE UR SERVER IF BOT IS DOWN IN UR SERVER.

even if u relog

[wheat shale]

already done

[plush reef]

Pls help

[upper flower]

we are fixing it...

so be patient or be muted.

[quick bone]

^^^^

[wheat shale]

it is not yet in my server

[prime bridge]

Successful Timeouts: 1
Unsuccessful Timeouts: 0
Reason: No reason.
Moderator: @upper flower

[quick bone]

wait if nothing works then just lock this channel then put this message for people to see

[limber steppe]

So, the bot is offline in all servers?

[upper flower]

nope. just some.

[limber steppe]

Oh

[plush reef]

Fixed

[winged cloak]

mine down

[plush reef]

👍 ✅

[winged cloak]

seems up again

[jovial dust]

Quick question: can only premium make multiple tickets on the one panel?

[fallow ingot]

Correct.

[jovial dust]

Ahhh I see tyvm!!

[fallow ingot]

no worries

[spiral charm]

Hello! Is there an archive feature for closed tickets so they can be removed from our channels? But we may still need to get back to those tickets for review

[frigid idol]

If I'm not mistaken it's one or the other. You do have the possibility to create a hidden category on your discord, place it on the bottom you your discord and let all closed tickets go there. That way you can place it form the top view and still find the tickets back of needed

[spiral charm]

Thanks for the reply. This is what I'm doing now but I discovered that the person who sent the ticket can still view those tickets and edit past messages. Maybe what I'll do is to remove the manage messages from the sender's permissions after closing a ticket, then.

[iron night]

Gave +1 Rep to @frigid idol

[formal drift]

I’m getting a bot error message

[frigid idol]

You are welcome. That would be a good idea indeed

[frigid idol]

What type of error message?

[formal drift]

Oh wait nvm I think I fixed it

[frigid idol]

nice ^^

[celest cradle]

Naaah

[fading girder]

my server doesn't show up there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[quick bone]

@fading girder ^

[fading girder]

ah beauty I'm Brazilian kk I don't know anything about English only in the translator ;-;

thank you so much is there any way I can rate you on a channel

@quick bone

[quick bone]

thanks @quick bone

not just my @

[jade topaz]

Is it possible to change this with premium?

[hallow marlin]

yes its possible.

do you want me to explain to you how this works?

[jade topaz]

is it also possible to add reactions to messages?

there will be 3 emojis

and depending on reaction will be the next message sent

so if they react to emoji 1, bot sends message 1
if they react to emoji 2, bot sends message 2

and so on

inside the ticket

[hallow marlin]

not with buttons but you could work with command
Someone please correct me if I am wrong.

[copper owl]

just remember. The only premium thing is the footer. @jade topaz

if you want to change the
To create a ticket react with :envelope_with_arrow:
this is can be done for free

[jade topaz]

no i dont want that

[copper owl]

then proceed. Just making sure

[hallow marlin]

thank you for the detailed answer

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

I want to make something like this

Not to purchase

But as an example this tool has it

[jade topaz]

Well the guy made it himself but i wanna know if i can achieve this with ticket tool

[hallow marlin]

no thats not possible with tickettool.

[vivid glade]

more info about how to set permissions for who can open a ticket my community cant submit, only the support roles

[scenic plinth]

Do not try to ping the everyone role please.

Please do try to update your discord application for you mobile device or your client for your PC / laptop. If this does not work, uninstall and reinstall discord.

[tawdry cairn]

every time I try to make a panel and want to send it to a channel it gives me the error message. And if I try doing the debug command or any other bot related command the bot doesn't respond. Any Ideas why?

[hallow marlin]

does the bot have enough permissions to send messages to the channel?

[tawdry cairn]

yeah

[hallow marlin]

give the bot admin permissions once and try again.

[tawdry cairn]

nope still doesnt work

[hallow marlin]

Which bot do you use? primary or premium

[tawdry cairn]

I would guess premium since I have the subscription set on my server

[hallow marlin]

did you change this to premium?

[tawdry cairn]

hadn't done that. Works now thanks man

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

good to hear, you're welcome!

[rich fulcrum]

Is there a way to add a limit to the amount of tickets that can be opened at a time for everyone?
I know you can set it to 1 ticket per person, but I mean globally if that makes sense

I want it so only 5 tickets can be opened at the same time

[hallow marlin]

try this

Here you can set the limit for all panels.

[rich fulcrum]

Is there a way to do it for one panel only?

[hallow marlin]

here

[rich fulcrum]

Isn't that per person?

[hallow marlin]

yes per person

[copper owl]

For the record, this means the limit across all panels.

Meaning if you set it to 1, and open a ticket using Panel A, you cannot open a ticket in Panel B, or C, or D, etc...

it does not mean this is the limit for users in every panel.

[rich fulcrum]

Oh that isn't what I mean, thank you tho

[copper owl]

also a "total" limit is not a thing yet. It is planned though.

[rich fulcrum]

damn ok, thank you

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

No problem

[rich fulcrum]

thank you

[hallow marlin]

I must have misunderstood the question then, sorry guys!

[copper owl]

thanks @hallow marlin for helping as well

[rich fulcrum]

how do i rep you

[iron night]

Gave +1 Rep to @hallow marlin

[rich fulcrum]

aight there u go

[pure plover]

i need help sending my ticket so i can get my mods

can someone help me

[hallow marlin]

Can you please describe your problem in more detail?

[pure plover]

ticket tool not letting me put a ticket

[hallow marlin]

do you get an error message?

[pure plover]

no nothing i can even put my ticket it doesnt give me an option to put it

can't

[hallow marlin]

Can you send a screenshot where you get stuck?

[pure plover]

See nothing I can put the ticket in

Can’t *

[hallow marlin]

You can't create a ticket in a direct message

[pure plover]

No I can’t I don’t know why I can’t

[hallow marlin]

For example, you can create a ticket like in this channel #🎫│make-a-ticket. This is individual on each discord server.

[pure plover]

Is there a way to make your own ticket and they can still get it ?

[hallow marlin]

where do you want to create a ticket? To which person should the ticket go?

[pure plover]

Ticket tool I just want to get my mods I brought can you help me

[hallow marlin]

It's probably best if you create a ticket here #🎫│make-a-ticket

[pure plover]

Are you supposed to claim it?

[quick bone]

The support team are

Those two buttons are for the support team.

[hallow marlin]

a supporter will claim the ticket. You dont have to do this mate

[pure plover]

So do I just put the information that is required for the ticket so I can get my mods ??

[quick bone]

just put what you need help with and they'll respond

note that they do have lives and wont respond asap

[copper owl]

you were told already that we dont "provide mods"

you're not in the correct server

[pure plover]

Where do I go they told me to go to ticket took ?

Tool

[quick bone]

if someone in a different server told you that, check if that server has a ticket tool bot then find where to open a ticket and ask your question there

[pure plover]

This what it told me to do

[quick bone]

ah.

in the server they told you to do that.

find the create a ticket channel

and create a ticket

ask for mods there

[pure plover]

has any brought mods from fasterunlocks?

[quick bone]

you need to open the ticket in their server. not this one

[pure plover]

isn't this ticket tool sever ?

server

[quick bone]

yes.

you're not understanding

[quick bone]

find this message again and press create ticket

in that server

not this one

[pure plover]

it was a picture i don't know where to go

[quick bone]

this is support for the ticket tool bot

[quick bone]

are you in the "fasterunlocks" server?

[pure plover]

no they said to do it in ticket tool

[quick bone]

you aren't in the fasterunlocks server?

[pure plover]

no thats a website

[quick bone]

i am on their website right now

press the discord button as i cant post invites here

once you're in the server locate the channel that says "create a ticket"

then press the create ticket button and ask your problem there

[pure plover]

oh okay ill try it thank you

[hallow marlin]

well done!

[quick bone]

that was difficult got through it eventually!

thanks

[dull crest]

Hey! Just checking in to ask if there is now an automated way to close tickets? Or if they can close themselves after a certain time period?

[hallow marlin]

this is not possible.. maybe soon in an bot update

I hope this answers your question

[dull crest]

Ok... thanks

Thanks @hallow marlin

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

you're welcome 🙂

[charred heron]

Yo mates

[shut bolt]

[hallow marlin]

[charred heron]

Dear I want to have ticket tool here that we can be managing my NFT server together on discord ?

[shut bolt]

Sure

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Take a look to this guide

It has all the fundamental steps to set Ticket Tool on your own server

[charred heron]

How can I create ticket tool bot

[hallow marlin]

first you have to invite the bot to your server.
https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2416045072

It's best to take a look at the instructions, everything is explained there.
https://docs.tickettool.xyz/general/setup

[naive cedar]

how can i add a member to my ticket?

[quick bone]

$add

[hallow marlin]

use $add @user

[naive cedar]

tnk

[copper bobcat]

How do i add a whole role to be able to see a ticket like if i make a new role called admin and want them to be able to see it

[loud turtle]

Support team roles

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[pearl canyon]

It's under the general settings

[lofty shoal]

hi how can i use the bot like how can i create a support ticket on my server?

[solemn lance]

Hi, my sever doesn’t seem to be showing up in the ticket took dashboard, before it used to be there. I tried to login again but still doesn’t show up. Can anyone help?

[lofty shoal]

@shut bolt @eager cargo @radiant moss

[prime bridge]

Aleatoria~lily#4654 has been warned!
They were notified via dms.

[eager cargo]

Don't ping staff

[lofty shoal]

ok

[copper owl]

if you really want a support members help, then you should probably open a ticket instead of breaking the rules.

[loud turtle]

Congrats on having manager!!

[lofty shoal]

where can i open a ticket sorry i can't find it because i'm from brazil and i don't know english pra mi mesta dificult

[eager cargo]

#🎫│make-a-ticket

[copper owl]

Thank you!

[iron night]

Gave +1 Rep to @loud turtle

[eager cargo]

$esticket

[copper owl]

wrong language

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[lofty shoal]

I speak portuguese not spanish

[shut lichen]

Oi

[eager cargo]

^^

[lofty shoal]

oi

e

como eu posso abilitar o suporte ticket no meu servidor?

[shut lichen]

site

[robust sandal]

Quo

how can I enable ticket support on my server?

Portuguese (Brazil) (pt) → English (en)

[lofty shoal]

tenho o bot

mais não sei como

[shut lichen]

Ai é problema seu

[lofty shoal]

noss

tmb não ovlto mais aquie não uso o bot nessa merda

[shut lichen]

tchau

[robust sandal]

Quo

tmb no more ovlto aquie do not use the bot in this ||shit||

Portuguese (Brazil) (pt) → English (en)

[eager cargo]

/pt Take a look at #573205317870157855 and you can translate it through this bot. It will explain on how to setup the bot.

[robust sandal]

Dê uma olhada #573205317870157855 e você pode traduzi-lo através deste bot. Ele explicará como configurar o bot.

English (en) → Portuguese (Brazil) (pt)

[robust sandal]

Quo

Well, that's your problem.

Portuguese (Brazil) (pt) → English (en)

[lean pawn]

It is saying “interaction failed” when I try to make a ticket

[lofty shoal]

no like I don't know how to create the business for people to create a ticket

[lean pawn]

Ok sorry

[solid stream]

Generally this is due to running an old version of discord, unless the bots offline in your sever.

And we're not showing any outages

[jade topaz]

How to do something like this?

[copper owl]

This isnt possible currently with ticket tool.

[jade topaz]

But is this possible?

[copper owl]

With premium, yup

[jade topaz]

Alr tysm

[jade topaz]

can yuo clone panels to another server?

[loud turtle]

It's possible

[jade topaz]

how can we do it?

[jade topaz]

Just copy the same panel of the main one

[jade topaz]

by hand?

too lazy thats why im looking to see if i can just clone

oh

i dont think u can

u need to copy

the same panel as the main one

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[shut bolt]

Check this out

[jade topaz]

o

[shut bolt]

With this feature you can transfer all your panels among servers

[jade topaz]

ty @shut bolt !

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

how do we do this? and also can we have each option open to a different category

soorry for the ping @shut bolt but do u know?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Create a panel per each option

And in each panel

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category

[jade topaz]

hmm lemme see

[topaz creek]

how do i add a member to the ticket

[eager cargo]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[topaz creek]

i still cant add

[loud turtle]

You need to specify a person

[topaz creek]

done

thanks

thanks @loud turtle