🆘│community-support

[loud turtle]

In the website is an option to invite the premium bot. Just don't remember where it's located

[jade topaz]

I can't find that

[robust sandal]

👹🤩Ultimate_Rat🤩👹

How do you award repeat points?

German (de) → English (en)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[regal goblet]

@jade topaz first link ^^ "here"

[jade topaz]

Thanks @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[severe torrent]

So I've been using ticket tool for a few months and its been great! But for some reason, recently the closed tickets haven't been going into our archive category and stay in our help desk category

[regal goblet]

do you have more than 50 channels in the category?

[severe torrent]

I do actually yes

[regal goblet]

well not "more than" max amount per category is 50 channels

[severe torrent]

Is that a discord issue?

[regal goblet]

indeed

[severe torrent]

Whats the best work around?

[regal goblet]

You can Assign an Overflow Category

https://i.imgur.com/Z3TGbGu.gif

like this ^^

[severe torrent]

I see! Thank you so much

thanks @regal goblet

[regal goblet]

no problemo

[iron night]

Gave +1 Rep to @regal goblet

[fallow ingot]

ratelimit

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[fallow ingot]

[jade topaz]

Can I use custom emoji in the reaction of the ticket?

[fallow ingot]

Should be able to.

is it from your server or another server?

[jade topaz]

From my server

[fallow ingot]

then yes

[jade topaz]

Should I write like that !complaint or what?

[fallow ingot]

That would work.

[jade topaz]

I can't write any thing in emoji button

I can choose only

[fallow ingot]

You'll need to go to the custom emoji that looks like * and there you will be able to find the emoji.

[jade topaz]

I found the emoji

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem!

[cinder sphinx]

Hey, hope someone can help, I just installed this bot on my server. I have several roles defined. However, only support roles can see ticket created by the base user. The base user role cannot see the actual ticket when it is created. The appropriate permissions were given in discord (react, view channel, read message history) but still cannot see. Any idea?

[drifting ravine]

I dont now nothing from the bot

[jade topaz]

J

[smoky shoal]

How to embed link?

[jade topaz]

@forest goblet How do i make it so that ticket tool logs into a certain channel?

[forest goblet]

You can set up the permissions of the @everyone role here:

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[smoky shoal]

This

[forest goblet]

Do you need help with anything?

[smoky shoal]

How to embed a link on text

[jade topaz]

How do i make it so that ticket tool logs into a certain channel?

[cinder sphinx]

thanks

[iron night]

Gave +1 Rep to @forest goblet

[forest goblet]

Do you need assistance or want to help someone? If not, please do not use this channel.

[drifting ravine]

Ye

[jade topaz]

How do i make it so that ticket tool logs into a certain channel?

[forest goblet]

What do you mean by that? Do you want a link to display as text?

[jade topaz]

he wants a hyperlink

in an embed

[smoky shoal]

Yes just like that embed you send

Yes that thing

Hyperlink

[drifting ravine]

How I creat the ticket thing?

[forest goblet]

@jade topaz Please do not mention for support as per rule 4. A little more patience would be appreciated.
All logs can be set up on the dashboard under Panel Configs > Settings > Logging options.

[jade topaz]

ok

[forest goblet]

No problem.

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @forest goblet

[jade topaz]

🙂

[forest goblet]

You can use the format [text](link) for that.

[forest goblet]

A setup guide can be found here:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[drifting ravine]

Oh thx

[forest goblet]

You're welcome.

[smoky shoal]

Thanks

[jade topaz]

I don't need help I'm just waiting for my answer

@forest goblet

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[forest goblet]

@jade topaz ⬆️

Next time, please do not ping our support team.

[jade topaz]

Ok

[gray goblet]

Hey everyone ! Thanks for having me here :3
I use ticket tool, no problem, the doc did the job … but since yesterday the closed tickets stay in the chan « open tickets » and don’t move in chan « closed tickets » I’ve checked the bot status, all lights green.
I am sorry if the answer is somewhere, don’t hesitate to redirect me !
Thanks !!! ☺️

[forest goblet]

Hi there,
did your category for closed tickets reach 50 channels by any chance? Categories can hold 50 channels at most, that is a Discord limitation that we cannot change.

[gray goblet]

Ohhhh good to know !!! Indeed, there are 54 tickets closed. Understand thanks a lot mister !

[forest goblet]

You're welcome!

[clear pewter]

hi

how do I make the ticket tool

bot

in #server-support for my server

like u guys have with #🎫│make-a-ticket

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@clear pewter refer this setup guide ^

[regal ermine]

How do you do this?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

@regal ermine ^

[regal ermine]

❤️

[jade topaz]

What does the claim button do

[shut bolt]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[jade topaz]

Wie gebe ich Leuten Wiederholungunkte?

Ich meinte rep

[robust sandal]

WhiteWolf

How do I give people repetition points?

German (de) → English (en)

[robust sandal]

WhiteWolf

I meant rep

German (de) → English (en)

Das Vertretersystem stammt von einem anderen Bot namens YAGPDB

English (en) → German (de)

[slender minnow]

@jade topaz

[jade topaz]

und wie benutze ich es? Menschen @ Menschen und es gibt ihnen einen Punkt.

[robust sandal]

WhiteWolf

and how do I use it? People @ people and it gives them a point.

German (de) → English (en)

Sie können das auf dem YAGPDB-Bot-Server fragen

English (en) → German (de)

[jade topaz]

ähm ist das auf der discord bot liste?

[drifting ravine]

Someone translate?

[jade topaz]

/Übersetzen

$Übersetzen

[drifting ravine]

Well fuck

[proven void]

Is there a discord setting that would disable a ticket from being able to expand/resolve a user_id in an embed?

that is to say... if I'm declaring <@id> in the description, it's showing the resolved name for me but for them it's just the <@#> syntax

[jade topaz]

/tranlat

[robust sandal]

WhiteWolf

um, is that on the discord bot list?

German (de) → English (en)

[slender minnow]

yep, i am not sure though

[robust sandal]

WhiteWolf

Ja, ich bin mir nicht sicher, aber

English (en) → German (de)

[slender minnow]

thats discord, if you see <@#id> instead of #channelname

[slender minnow]

Head over to panel config ---> logging

you can select the channel for logging ticket activities over there, additionally you can also direct transcripts to specific channels from there
p.s. you can choose what to log fromthere as well

click settings of any one of the panel you will be using and want to config

https://i.imgur.com/8v4ZQAY.png
if you click settings for any one of those panels and refer this image

the logging channel will log ticket activities such as ticket open, close, reopen, delete, etc.

is there anything you need help with?

[tidal iron]

ok

[slender minnow]

so to open a ticket again, you need to run that command in the ticket you want to reopen again if you have the access to it

if you dont, you should ask someone who can

[tidal iron]

oh ok

[bronze panther]

Hey, if someone is timed out do they have option to open ticket to complain if they feel the decision is unfair?

[slender minnow]

i dont think so, considering ticket tool uses private channels as tickets and timeout is server wide

[bronze panther]

Thank you so much

[proven void]

I figured as much. I do not see it but the member does. At least in the screenshot he sent me.

[slender minnow]

if its <@#id> for channel mention then its just their discord client

[jade topaz]

How To Use Premu ?

[slender minnow]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[slender minnow]

if thats what you were referring to ^

[jade topaz]

But I want it in Arabic.

[slender minnow]

wrong command

what do you mean by using premium?

were you referring to purchasing it? or how to use it after purchasing it?

[jade topaz]

I mean the modification in the name and image.

[slender minnow]

you cannot change Ticket Tool's profile picture and name.
though you can rename its role and change its server nickname

[jade topaz]

Premium ?!

[slender minnow]

you can't even with premium

you can suggest that through #🤖│bot-spam using the command s!suggest suggestion

[jade topaz]

One last question:
- IF I Modified The Control Panel , Would The Normal Bot Apply The Commands Or The Premium ?

@slender minnow .

[slender minnow]

depending on the bot you use

it will vary

[jade topaz]

If You Want To Modify The Premium , How ?

[slender minnow]

you invite the premium bot (or you can use the primary bot)

and then set up the panel as you would normally do

[jade topaz]

But I Have The Normal And The Premium .

[slender minnow]

can you run $ping and check which bot is working?

[jade topaz]

@pseudo glen .

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slender minnow]

you can use premium bot this way

[fallow ingot]

@jade topaz You don't have premium?

[slender minnow]

but idk if that would make any difference
i mean if you can use premium benefits without the need of changing the bot, i dont think it is necessary to change

[jade topaz]

No.

[fallow ingot]

Why would you need to enable the premium bot if you don't have premium?

[jade topaz]

r u kidding me ?

I Have .

[fallow ingot]

You have what?

[jade topaz]

Premium .

[fallow ingot]

are you using the free trial?

[soft ravine]

Is there a way to send the person a copy of the ticket automatically?

like a full transcript of the ticket

[paper turtle]

is there a way i can make the tickets ping my support when they open?

[slender minnow]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[slender minnow]

@paper turtle ^

[soft ravine]

Also I am an annual premium subscriber how do i get that role?

[paper turtle]

thank

[ornate tide]

guys how to invite premium ticket?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tawdry eagle]

^^

[tawdry eagle]

Run $pc in #🤖│bot-spam

[soft ravine]

I had someone help me thanks for the advice!

[iron night]

Gave +1 Rep to @tawdry eagle

[tawdry eagle]

np

[fallow ingot]

If you need something please state it, if not please don’t talk here instead use #💬│general-chat

[west wasp]

hi

[shut bolt]

[west wasp]

how much credit for 1 month premium?

[shut bolt]

You mean how much it costs?

[west wasp]

yeh

[shut bolt]

6$

[west wasp]

nice

tnx man

[shut bolt]

Sure bro

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[shut bolt]

A brief list of our epic perks

[brave tartan]

Pablo can i dm you?

[shut bolt]

Is it related to Ticket Tool?

[brave tartan]

No

[shut bolt]

What is it related to?

[brave tartan]

Just a thanks

[shut bolt]

Oh, sure

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check this out (cc: Jedi Gyes)

[jade topaz]

?

[shut bolt]

That's how to do multipanels

[jade topaz]

Wow thanks

[shut bolt]

Sure mate

[jade topaz]

Don't know why but can't get it to work 🤔

[shut bolt]

Do you have premium?

[jade topaz]

Arrr thats why 🤣

[shut bolt]

😅 that would be it

[jade topaz]

Sorry for the question, I already asked my form for some time, do you know when I will get an answer?

[shut bolt]

If you are accepted you should be contacted within days to weeks, if you were rejected, you will not be contacted

[modern sierra]

How do I create a ticket with multiple categories? I mean, when you try to open one it asks you to select a theme

[jagged socket]

hi guys, how do i change where the tickets show up?

right now it just shows up at the top

[shut bolt]

Hi there, update the open category as shown below

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jagged socket]

hey, thanks for helping me

[iron night]

Gave +1 Rep to @shut bolt

[jagged socket]

i did exactly as the video told me to but my tickets still appear randomly at the top

how can i resolve this?

[regal goblet]

@jagged socket do you have near 50 channels in The category?

[jagged socket]

nope i dont

but i managed to resolve it

i deleted and re-implemented the ticket support bot all over again and it works

the only problem now is that whenever i close a ticket, i get this message:

System Failure: Missing Permissions

[regal goblet]

@jagged socket whats the name of your server?

[solar lake]

where do I apply for support team

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[vapid pecan]

how to add picture like this

[lilac igloo]

Tem algum outro link pra baixa meridian

[robust sandal]

WhiteWolf

Has some other link to low meridian

Portuguese (Brazil) (pt) → English (en)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

@lilac igloo you are in the wrong server.

[nova merlin]

It's not on the checklist

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[shut bolt]

Try this

[split otter]

GM!

I'm having a little issues with people in the server creating tickets

I changed the settings of the button settings > create ticket > everyon

and its still not working

[shut bolt]

Is the error "you don't have permission to use this"?

[split otter]

yeah thats right!

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Check your blacklisted roles please

[split otter]

perfect!

that worked haha

thank you so much

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[split otter]

[shut bolt]

Sure

[mild blade]

Hello.

Anyone?

[mental folio]

What you want?

[mild blade]

Okay so.

It says when someone opens a ticket they donat have permission

So any suggestions?

How do I fix it?

[humble sequoia]

━━ moved to ticket ━━

[fallow ingot]

you have a ticket open please refer to it

[silk ether]

Hey gents, I'm having trouble keeping everyone from seeing the opened tickets. I changed some stuff and mustve screwed it up. Does anyone know where that setting is?

on the right side, everyone is able to see this ticket and the messages

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

@silk ether

[silk ether]

Thanks for getting back to me Aaron

[iron night]

Gave +1 Rep to @fallow ingot

[silk ether]

Here is what i see in that tab

The additional and User opened both look like this though

I changed the additional users one and everyone went away. Thanks for the help brotha @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[hallow marlin]

What did you set in general options?

[cedar widget]

Hey guys I have one member getting an error when submitting a ticket.. It says interaction failed.. anyone run into this issue?

[hallow marlin]

only one user with that problem?

[cedar widget]

Yes only one user

[silk ether]

Set this way

"Drivers" are the only people i want to be able to create a ticket

[hallow marlin]

remove drivers in tickettool and set the channel permission for the drivers to read

[silk ether]

Copy, that makes sense

Thanks @hallow marlin

[iron night]

Gave +1 Rep to @hallow marlin

[hallow marlin]

tell me, if it worked 🙂

[fallow ingot]

Hi. Thanks for your patience. Sorry I wasn’t any of assistance I was handling something else.

Let us know if you have any further questions either here or via #🎫│make-a-ticket

[hallow marlin]

does he have a special role that no one else has?

[cedar widget]

No he doesnt..

[hallow marlin]

has he ever tried to restart discord? Sounds stupid but helps most of the time

[silk ether]

That worked perfect. Now they can make tickets perfectly

[hallow marlin]

I'm glad to hear that!

[cedar widget]

Let me have him try that stand by😄

[hallow marlin]

Because as long as he doesn't have an additional role that could block him, actually only he can be the problem i guess.

[jade topaz]

$premium invite

[gloomy grotto]

How do I set it up

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Follow this guide

[magic juniper]

The Context:
I have a Premium Ticket Tool Subscription.
However, the server I had it all set up on was recently deleted.
Now when I'm looking in the Ticket Tool Dashboard/Server Management - that server is obviously gone and I can't edit the setup of it.

The Question:
Is there a way to copy previously used panel configs from an old server to a new server? So I don't have to create them all from scratch again zigh

[shut bolt]

$transfer

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[shut bolt]

If you don't have the backup key, feel free to open a ticket in #🎫│make-a-ticket

[magic juniper]

@shut bolt - Thank you for that, but the hyperlink in the embed doesn't work.

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

That's true lol

[magic juniper]

Best to just make a ticket?

[shut bolt]

I'll check that

[shut bolt]

Yeah

Please do so

[errant depot]

Hey,

Is it possible to automatically close tickets that the creator of them has left?

Think I found my own answer actually, thanks anyways and thank you for this amazing bot devs!

[gilded verge]

🔽

[shut bolt]

It is possible

[gilded verge]

what?

[shut bolt]

It's already possible

[gilded verge]

damn, I thought it was automatic shutdown from no response. then sorry for misrepresentation

[shut bolt]

No problem, just letting you know :)

[gilded verge]

thank you @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure mate, glad to help

[faint geyser]

If we buy premium, how many servers can we use the premium bot in?

Oh nevermind i see it ty

[gilded verge]

Q: How much is premium and how many servers can I use it on?

A: Premium is $6.00 per month for the first server and $5.00 for each additional server.
Also available annually for a 1 month discount.

oh oki 😄

[faint geyser]

thanks!!

are there any coupons available rn lol

[gilded verge]

I don't know anything about it at the moment 😳

[faint geyser]

dam

[gilded verge]

@jade topaz, you are on this server so why are you writing me a private message?

if you need help, come here

[maiden willow]

Hey, lads. How do I set up the bot in my server to allow players to click a button to 'Open Ticket' that only Admin/Staff and the person who opened the ticket can see? Thank you, in advance.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Setup the bot following this guide

And it should work

If for any reason the guide decides to not work

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[shut bolt]

Create a panel :)

[maiden willow]

https://gyazo.com/17038714fe447cb211a06b9621551726

Yeah. :c

[shut bolt]

Yeah, we are checking it, sorry for the problem

[shut bolt]

This is like the

Summary.zip

You can also check #573205317870157855 for it

[maiden willow]

Ah, I see. That helped me a lot, actually. Will I find in here how to direct Ticket Transcripts to a designated channel, too? c:

I can be a little slow with this sort of thing.

Hey, I found it by myself! 😄

[shut bolt]

Glad to hear that mate, sorry for my delay

[maiden willow]

No worries, thank you anyways c:

Oh. Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure! Have a great night

[rose hazel]

how do i make the bot premium

[fallow ingot]

You need to purchase premium first.

[jade topaz]

I wanna recover a chat that I had in a server with the ticket

Solution?

@shut bolt

[fallow ingot]

Rule 4 #546557408902905896

[fallow ingot]

Unless you have a transcript channel set at the time of the ticket creation, you cannot recover a ticket.

[jade topaz]

hello can I ask something?

[fallow ingot]

Sure

[jade topaz]

how does the add command works?

[loud turtle]

It's $add @user

[jade topaz]

I can't. I can't search a user that I want to add.

[loud turtle]

Please discuss it carefully

[jade topaz]

I can't add a user on my active ticket

how do i make these buttons?

[loud turtle]

You mean it can't function. The command?

[loud turtle]

$help multipanel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[loud turtle]

This is multipanel. Only on premium

[jade topaz]

it dont work on free trial?

[loud turtle]

Yes

[jade topaz]

yes that it works on free trial?

[jade topaz]

yup

How can i change the prefix of this bot on muy sv

[loud turtle]

No

[jade topaz]

ok

[loud turtle]

On the website

[loud turtle]

You can use voting to redeem premium

[jade topaz]

But what is the comand to change ir that i dont found it

[loud turtle]

Create a ticket pls #🎫│make-a-ticket

[jade topaz]

bro so the free 7 days trial is useless?

[humble sequoia]

━━ moved to ticket ━━

[loud turtle]

In command configs on the website. There's an option to change the prefix. I prefer not changing that.

[jade topaz]

in which one is the mulitpanel

[loud turtle]

I forgot but, There is an option to add another panel you created. You just have to find it for yourself

[jade topaz]

cant find it

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[atomic solstice]

here is is ^^

[jade topaz]

tysm

[atomic solstice]

no problem

[loud turtle]

I can't use the command. Not fair. (Not violating)

[atomic solstice]

which command?

[wild rock]

hey

[jade topaz]

now how do i use the multi panel? how does it work

[wild rock]

how can i setup the bot?

[atomic solstice]

check out #573205317870157855

[vital holly]

hey can i change the name and the pfp of the ticket tool bot? if yes how?

[atomic solstice]

you create multiple panels based on how many types of tickets you want, then you combine them and you can have them look as we have in #🎫│make-a-ticket by editing the panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[atomic solstice]

@vital holly ^^

[vital holly]

okay

[vital holly]

but if i have two seperated ticket panels they have the same nickname right?

[jade topaz]

Ah ok, but how do i get individuel buttons to different tickets?

[atomic solstice]

each different ticket is a different panel, you make multiple panels and then you can choose which ones you want to combine and which you don't want

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[atomic solstice]

you can edit the panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

i havent got a clue what youre saying

[loud turtle]

Other help commands

[atomic solstice]

you can, you just have to learn which ones they are, as they are custom tags in this server

for example for multipanels you type $mp or $mp2

[loud turtle]

Oh

[atomic solstice]

Button = Panel, so to make individual ticket types you have to make as many panels as you need

[atomic solstice]

with this

[jade topaz]

i did but only 1 button comes

my bad

[jade topaz]

it works now i just had to use my head

[atomic solstice]

😉

[wild rock]

im trying read the docs for the bot but there is a problem with the website

[atomic solstice]

yes, the management team has been informed, they'll get this sorted out soon

[wild rock]

alr ty

can't you help me with the bot setup?

[atomic solstice]

setting up the bot is easy, you first create a Panel

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[atomic solstice]

that is the place from where the users open tickets from

you can customize it with this:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[atomic solstice]

then after you like it you can send it to a channel where the people will open tickets from with the send to channel button or by typing $panel panel-number in the channel

to change the message which appears inside the ticket once opened you customize it here:

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[fallow ingot]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[wild rock]

thank you so much ❤️

[cyan matrix]

hi i have a problem when my friend makes a ticket he cant see the ticket

pls @ me when you have time

[hallow marlin]

Have you made any special Discord category settings?

[cyan matrix]

what do you mean

[hallow marlin]

Or another question... does he have a role that you have locked via Discord or Ticket Tool?

[cyan matrix]

idk

[hallow marlin]

please send a screen of the general setting in the ticket tool

[supple idol]

Is there a way to deny 'Send message' for support members, untill they claim the ticket?

While the member can still type.

[cyan matrix]

@hallow marlin

[hallow marlin]

you should not blacklist everyone

remove everyone and try again

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[hallow marlin]

The best way to help you is to describe your problem 🙂

You have to log out and log in again

@jade topaz

Have you already invited the bot to your server?

👍

Nice to hear

[jade topaz]

how do u set up ticket tool

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@jade topaz refer above ^

[jade topaz]

it says

The custom domain for this content has not been correctly configured. If you are the owner of this page, verify that your custom domain is correctly set up in GitBook.

@slender minnow

[fallow ingot]

Hi there

[slender minnow]

oh right the domain

i see an aaron lurking

[warm topaz]

how can i limit the ticket for specific roles?

[fallow ingot]

We are experiencing some technical difficulties at this time. We have notified the developer and we will fix it soon.

[jade topaz]

kk so is there a way to do it rn

[fallow ingot]

Firstly you’ll need to create a panel.

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

By disabling their role on the create ticket button.

[warm topaz]

how?

[fallow ingot]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[warm topaz]

by the way i'm using premium

oh thx

ill try

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

ty @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem 😉

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

:p didnt had to thank me lol

[fallow ingot]

yes you assisted

[slender minnow]

well i dont do it for the reps, its just something that i do during my free time XD

[jade topaz]

ty @slender minnow

[warm topaz]

how can i change the words for this?

plz ping me

[fallow ingot]

You can’t change that unfortunately.

[sleek locust]

Hi everyone, I wanted to know why when the staff puts a message and a member copies and pastes the message, it automatically deletes itself?

[warm topaz]

what? dang

why

is there any way to change it?

or at least

this one

no?

[shut bolt]

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

━━ moved to ticket ━━

[mild blade]

It won’t work

[dull ice]

You don't have permission to see the history of that channel, hence why you can't see anything in that channel right now

[mild blade]

How can I give permission?

[dull ice]

Are you the owner or admin or have permission to modify channel/user permissions?

[mild blade]

I do.

[dull ice]

https://support.discord.com/hc/en-us/articles/206029707-Setting-Up-Permissions-FAQ

The above helps if your unsure about how to change permissions.

You need to specifically change it so that the view history is open to the role you wish for them to see it (Specifically this permission):

[mild blade]

Don’t understand. Please explain.

[dull ice]

Based off the picture, the discord user who is trying to use ticket tool is unable to see the messages in the channel to interact with Ticket Tool.

You need to give the role/user the ability to be able to view/read message history

[mild blade]

I did. It ain’t working.

@dull ice

Any help

Can anyone help with this fr

[shut bolt]

It's what Doomlight said, there must be a role or something denying the read message history permission, that's what causes this

[mild blade]

Okay.

[dull ice]

Question, how would I go about getting the premium subscriber role?

[scenic plinth]

$pc @dull ice

[humble sequoia]

Premium Check

I was unable to detect a premium server for @dull ice.

Found 12 servers in total and 0 with premium and permission

[scenic plinth]

Enable it on your server and use that command in #🤖│bot-spam

[dull ice]

So I do have it enabled (for a year now):
Guess its because I don't have admin/owner privileges' on the account for the server?

[scenic plinth]

It's whoever owns the subscription

[dull ice]

Ahh okay then, should I create a ticket to show billing?

[scenic plinth]

Do you have a server ID for the server you enabled the subscription on? Can you provide it?

[dull ice]

764951488408977428

[scenic plinth]

I'll check that out for your really quick, there isn't anything I see wrong the bot wouldn't recognize.

[dull ice]

That's no problem! I appreciate the check

[pale pilot]

@dull ice i've given you the role now. Don't run the $pc command above, otherwise it'll take it away again ^^

[dull ice]

Got it thanks!

[scenic plinth]

[mild blade]

Some one please help me out

It don’t work

[solid stream]

You might be blocking the permission on the channel or category

[solid stream]

doing so would override the global perms

[mild blade]

It still ain’t working

[solid stream]

from the image you're showing\ you're missing the read message history permission

if you have it on your role, then you're blocking on the channel or category

check the everyone role on each of them.

[tacit nexus]

what do i do for this?

[gilded verge]

Please make sure the bot has the appropriate permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

Where can i edit the Discord bot Name?

[humble sequoia]

━━ moved to ticket ━━

[gilded verge]

Right click on bot and Change nickname

[jade topaz]

Thank you

[tacit nexus]

i fixed it

[wide raft]

What is a ticket for?

[proper fulcrum]

our agent accidentally reset the ticket name, how do we fix it ticket-2000001472 normally but now it's ticket-0001

[jade topaz]

Könnt eim admin zu mir kommen

Könnte

[warm topaz]

can I block ticket creation in certain period?

[humble sequoia]

━━ moved to ticket ━━

[vital holly]

anyone know what i made wrong?

[shut bolt]

Run $debug in that channel

The bot is missing permissions to close properly the ticket

[vital holly]

what do i need to change?

https://discordapp.com/channels/509192800865353738/662692902245498910/963579576724910100

[shut bolt]

Go into the channel permissions and grant the bot the perms marked as ❌

[vital holly]

oh i see it need all maked perms with a star?

[shut bolt]

Correct

Note hat manage roles is manage permissions in a channel context

[vital holly]

can you repeat that?

i dont understand you message sry im not native engl

[shut bolt]

no problem mate

[shut bolt]

What's your native language?

[vital holly]

german

[shut bolt]

Alright

[robust sandal]

Rollen verwalten ist keine Berechtigung innerhalb der Kanalberechtigungen, sondern wird als Verwaltungsberechtigungen bezeichnet

English (en) → German (de)

[jade topaz]

Does anyone need support in other languages?

[vital holly]

even that i dont understand 😄

so it need the manage roles perm globaly?

[shut bolt]

Affirmative

[vital holly]

is there no way arround it?

[shut bolt]

Grant manage permissions for the ticket

For some cases it can work, some it doesn't, discord is weird with perms

[vital holly]

so just the perms of the new created channels?

or globaly?

id it possible that the tickets get into a category instead of ontop of the server?

how did you guys make this?

[jade topaz]

#🤖│bot-spam

#573205317870157855

[vital holly]

i did this, but my tickets are just on top of all channels and not in a category

sry i found it category open and closed

[jade topaz]

then you go to your server settings and change

[jade topaz]

just do as I said

[shut bolt]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[thin iris]

how i change the language

[timid trellis]

how do i create a ticket

[timid trellis]

theres this select area where you see it and it says select lauage (other people can show where it is

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@timid trellis refer the above guide to set up the bot for your server ^

[jade topaz]

hey i lost my acc and it had 2servers and a active subscription what can i do?

[slender minnow]

$transferacc

[humble sequoia]

How do I transfer my premium subscription from one account to another?

First, your subscription is not linked to your Discord account, but rather it is linked to the email that you purchased premium with.
However you will define which Discord account will be able to manage your subscription.

Go manage subscription and sign in using the email you purchased the premium with. Even if your account got disabled or deleted, you should still be able to sign in either way.

Next, head over to Account Details, and change the details there to match your new account details! Now, your subscription should be tied to your new account

See the GIF below the steps:

[slender minnow]

@jade topaz ^

[simple junco]

I want to thank you @fallow ingot , Thanks, I figured it out

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

thank you papi

[iron night]

Gave +1 Rep to @slender minnow

[maiden sail]

HI, can anyone help with how to add multiple 'create a ticket' buttons and customise them?

[gilded verge]

Hey, do you mean something like on #🎫│make-a-ticket ?

[maiden sail]

exactly

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

[maiden sail]

thank you!

[surreal talon]

Hello

Iam arabic

Ok

انا عايزك تعرفني ازاي اصنع تكت

[humble sequoia]

Solved in another channel.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[charred mulch]

Where is the dashboard?

I'm on phone

[lilac girder]

https://tickettool.xyz/manage-servers

[acoustic rock]

Hi

هل انتم تعرفون اللغة العربية ؟

[acoustic rock]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[marble pier]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[gilded verge]

uhm, if you want use commands, you can use #🤖│bot-spam but if you need setup bot, look below:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[quaint bough]

how to make ticket

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[quaint bough]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[trail spear]

anyone know how to solve "failed to send panel" error

[fallow ingot]

Check that ticket tool has permissions to view the channels and send messages into the channel your sending the panel to.

[trail spear]

yeah it has perms still dont work /:

[hallow marlin]

What kind of painting do you mean?

You can change it in the Ticket Options
- Ticket Opened channel name
- Ticket Closed channel name

[regal goblet]

@jade topaz the embed color you mean?

What painting then?

$rename name to manually change it

Or if you have premium subs you can automatically change it, as shown below

https://i.imgur.com/ja6fhzr.gif

$rename

[tulip tide]

hey, guys. I wanna know how to have another button next to create ticket.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hallow marlin]

$rename an the name you want for the ticket

[humble sequoia]

Warning: This channel isn't a ticket

[hallow marlin]

just use the command $rename in the ticket you want to rename

[slender minnow]

so, are you trying to change the name of the ticket?

[hallow marlin]

use the command $rename in the Ticket

This does not work with ticket tool, for that you need another bot..probably a custom bot

[dreamy abyss]

Issue: Once I went back on the ticket tool website an I don’t see the server that I invited to, I’ve tried refreshing it & and restarting the website along with kicking the bot an inviting it back.

[hallow marlin]

You have to log out once and log in again on the Ticket tool website.
This should help

[dreamy abyss]

Alright, I’ll see if that works.

Oh it works, Thanks for your support.

[hallow marlin]

Perfect, you're welcome! @dreamy abyss

[weak ermine]

can you help me pls ?

[hallow marlin]

Which bot version do you use on your server?

[weak ermine]

Where do we see?

[hallow marlin]

Do you have the Premium bot with the golden logo on your server?

[weak ermine]

no

[gilded verge]

@weak ermine, Dashboard->Server Configs->Change premium bot to free
(https://tickettool.xyz/manage-servers)

[hallow marlin]

exactly, thanks @gilded verge 🙂

[iron night]

Gave +1 Rep to @gilded verge

[weak ermine]

thanks you

[iron night]

Gave +1 Rep to @gilded verge

[weak ermine]

we are the boss

gj

[leaden osprey]

Cannot create an Odin node from rewards. I have now over 80 Thor. Metamask tells me cannot estimate gas fees and This transaction is expected to fail. What do I do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[leaden osprey]

Sorry. I do not see how to close this ticket.

[rocky moon]

Why?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@rocky moon

[rocky moon]

Okay thanks@gilded verge

[dreamy abyss]

What does this mean I have 0 tickets? I set the ticket limit to 1

[hallow marlin]

check this

@dreamy abyss

[dreamy abyss]

Alright

Thank you @hallow marlin, It worked.

[hallow marlin]

perfect, you're welcome 🙂

[clever maple]

Hi I have a question about making a ticket. I’m trying to set tickets up and wanted to know how to edit the message sent after a ticket is made. Ex:

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[clever maple]

Ty

[shadow walrus]

Hi. I cannot open a request. When I try to open it it says 'invalid form body'

How can I fix

[humble sequoia]

━━ moved to ticket ━━

[flint falcon]

i cant send a panel to any server
it says it dosent have permisson

even tho it does

[ruby pike]

How to do a ticket

Plz

[gilded verge]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@flint falcon, Please make sure the bot has the appropriate permissions

[gilded verge]

Please read channel: #573205317870157855

[lunar rampart]

@gilded verge My tool has all those permissions marked, yet still says it doesn't when trying to post?

[gilded verge]

please use $debug on your server and show screenshot

[lunar rampart]

@gilded verge Nothing appears at all.

[gilded verge]

please go to the dashboard and check your prefix in Server Configs. Then use the command [yourprefix]debug
(https://tickettool.xyz/manage-servers)

[lunar rampart]

I've sent it to your private messages @gilded verge

[gilded verge]

so now everything works, right?

[lunar rampart]

no sir

Same detail

[gilded verge]

okay, wait please

[lunar rampart]

Thank you very much.
When I first create the panel, it says that it's posted to the thread but nothing appears.
If I then manually send it, is when it appears with the denied tag.

[humble sequoia]

━━ moved to ticket ━━

[flint falcon]

cant add a panel

its says because of permission

@shut bolt

@hybrid dagger

help

[prime bridge]

Trippy#4196 has been warned!
They were notified via dms.

[shut bolt]

If you want help from the support team please open a ticket and don't ping us

[harsh terrace]

help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[pastel quartz]

Hello, my tickets are not being created on their respective categories. I made no changes on the dashboard, could you help me track what is the issue?

[shut bolt]

How many channels have you right now on your regular category?

[pastel quartz]

im not sure, but there are several tickets still open if that is relevant

[shut bolt]

Would you say there are more than 50 channels?

[pastel quartz]

yeah, there are a lot of unanswered tickets...

[shut bolt]

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[shut bolt]

That's the reason for it

[pastel quartz]

Oh good to know! thank you!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[astral trout]

I need help how do I make it so no one can see my tickets

Apart from certain foles

Roles

[slender minnow]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[slender minnow]

@astral trout ^

[flint falcon]

i cant put a send a panel to any server

it says i dosent have the perms but i gave it every perm

[slender minnow]

Can you cross check if tt has the required perms in the channel by running the debug command?

Or refer to this response

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[slender minnow]

Make sure the role has these permissions and for channel it is incase your server everyone role has

[distant sphinx]

how do i make the ticket bot ping me when someone makes a ticket

[jade topaz]

How do I change the bot image?

[humble sequoia]

━━ moved to ticket ━━

[atomic jay]

when i make a ticket in my server it doesnt show up for a regular role
i can create one with a regular role but it doesnt show after
so what should i do

[jade topaz]

I cant do multipanels and remove the button off my first panel even when i untick disable button how do i fix that

ive attached the multipanels aswell

and disabled the buttons

still shows up like that

mainly just want the buttons removed but it wont remove

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

@jade topaz did you tried sending the panel again?

[jade topaz]

ive tried sending the panel multiple times

just shows up as panel 1 with the button from panel 2 no seperate panels under panel 1

[craggy geyser]

You turned off the button so it won't send one

[jade topaz]

I turned off the button but its been sending a button

nvm i figured it out

[jade topaz]

$ticket

$limit

how do i add custom server emojis into an embed ive had issues with this before it just shows up as

i do the <:name:id>

doesnt work

[jade topaz]

got it nvm

[fallow ingot]

It’s a support server.

Not a community server.

[strange hamlet]

So I know how to run the commands and I do the $ help setup (without the space in between $ and help) I send it but the bot doesn’t respond. When I try it on my other server it works completely fine

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@strange hamlet, Please make sure the bot has the appropriate permissions
Another thing, check the server prefix in the Dashboard->Server Configs

[strange hamlet]

okay

[modern oasis]

How do i use it

To setup

[strange hamlet]

they have all of the permissions that you listed and the $ sign was there as well

[modern oasis]

I mean just the bot for my server

What command

Do i use

To setup

[gilded verge]

Please make sure in the settings of a given channel that the bot has the ability to view channel it and is visible on the right side of the given channel on the list of users. If it is not there, it means that it cannot respond to commands.

You see? $debug works

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@modern oasis

[modern oasis]

Ja

Yes

?

Når ok tak

[little spoke]

$help command isnt working

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

help

kann jmd deutsch

[copper owl]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[copper owl]

@jade topaz ^ :)

[jade topaz]

okay

are u from sy ?

[copper owl]

What's Sy?

Syria?

[jade topaz]

yes?

[copper owl]

No

[jade topaz]

türkei

[copper owl]

Nope

[jade topaz]

ok

can u help me

[copper owl]

you can check the #918271177988907079 to see where we're from. let's keep this for support

[copper owl]

you do have a ticket opened. Please wait for the german support team to help you out

[jade topaz]

yes i did

[void rapids]

Hoka

Hola soy [e-mail] este es mi correo

Sobre el tema de ayer que entraron en mi cuenta

Me han dicho que me bloquearon la cuenta temporalmente

[ionic sapphire]

hi, i need to know the stats:
how many tickets were opened and closed in a given period. I can't find this information, is it somewher

[copper owl]

Not as of now, but stats are planned for the next major update

[ionic sapphire]

Oh my God😅

[ionic sapphire]

we are looking forward to this feature!

[copper owl]

So am I to be honest haha

[lime prism]

Hello

I have a problem

I can’t setup the panel from mobile so I can’t even add a transcript channel and I can’t even choose where ticket can appear

Can you help me

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[lime prism]

Thanks

[frigid idol]

Hi all,

kind of new here, so probably have question that would make you facepalm 😅
I've seen servers using this tool, and they seem to have managed to get rid of the info under the bot name.

Is there an option for this and where can I find that?

Using the premium version

[jade topaz]

Panel configs > Open the respective panel's settings modal > Ticket Options > Edit Ticket Message > Delete the footer

Dat bedoelde?

[solid stream]

This?

If so, that shard is just bugged, there's no option to set it per server ( even if I wanted )

[jade topaz]

ooh

[frigid idol]

@solid stream yes meant that one

[jade topaz]

sorry kzen dom

[solid stream]

It was a quick and detailed response if they wanted to modify the footer.

[frigid idol]

but how do other have managed that ?

[solid stream]

They didn't do it, When I restart the bot it's going to return.

[frigid idol]

I understand. Any chance this will be something for a future update?

[solid stream]

The bot has 896 shards, some of them break with it's status randomly

[solid stream]

Discord doesn't give us the option to modify that per server

[solid stream]

It would change for all 2,000 other servers on your shard.

[frigid idol]

I understand. But this info that comes with the bot. So I would understand is that would not be an option for the free one, but would be nice to add that option for premium users?

So premium being automatically whitelabeled

[jade topaz]

It's not possible, Discord does not allow that

[copper owl]

discord doesnt have anything got to do with whitelabel bots

[copper owl]

this is a planned feature.

[jade topaz]

So its possible to change the status of a bot per server? Since when 👀

[copper owl]

If the bot offers a whitelabel, it's possible

do you know what a whitelable is?

[jade topaz]

Not in this case, no

[copper owl]

a whitelabel is basically a copy of a bot but using your own application you make in the Discord Developer Portal.

You dont have access to the code itself, but rather a "copy" that's not accessable by anyone except ofc, the dev

So in this case, you can customize the pfp, name, status, about me, whatever. But you cannot actually edit the code

[jade topaz]

Ohh like that, yeah, like MEE6's custom bot feature

[copper owl]

bingo

basically like mee6's feature

[jade topaz]

hey! I have added the bot to the server but it's not showing in the dashboard, can someone tell me why? i tried to re-login many times and tried to kick the bot and add him again but still nothing.

[solid stream]

Hmm, make sure you have permissions to use the bot on the server, what's your role? do you have admin? If not it's best to ask an admin to assign a dashboard role.

[jade topaz]

Yes I have all permissions since i'm the owner and I have ownership

I also tried to use command "$help" but bot didn't respond

[solid stream]

Let me see if we have any outages

We don't seem to have any

Can you try kicking and re-adding the bot?

[jade topaz]

Thank you, also the server has been crated today (hour ago) so isn't this the problem?

[jade topaz]

sure i'll try one more time

[solid stream]

I see, didn't read you tried kicking it

can I get your new server ID?

[solid stream]

And by re-logging, did you do that on the ticket tool dashboard?

The fact that your avatar is wrong on the dashboard makes me think you haven't logged out on TicketTool.xyz recently (didn't pull your newest avatar)

[jade topaz]

yeah, one sec lemme get the ID

964158773268717679

[jade topaz]

I did only once today but it's still the same as before (on the screenshot) but I can try to do it again on phone.

[solid stream]

Yeah, the bots detected just fine.

[solid stream]

Needs to be done on whatever device you wish to make changes on.

It's also possible it's the wrong account? because it should be showing your current avatar in the top right.

[jade topaz]

Oh, it works now when I logged on phone - thank you so much!

have a great day^^

[solid stream]

You too

[frigid idol]

Have you added the bot to the channel in the channel permissions?

[hot sigil]

Hey, I'm trying to get the tickets to open in a specific category and I've changed the option to do that but it isn't working.

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[eager cargo]

Make sure TT has got the correct perms

Do $debug to see what perms it's missing (if any)

[hot sigil]

I'll check, ty

It isn't working

I've done the Category Options but for some reason it continues to create the tickets at the top of the server

Oh, I think I might've found out why

[eager cargo]

Is your category full

[hot sigil]

No

[hot sigil]

I got it, thank you for your help

[iron night]

Gave +1 Rep to @eager cargo

[eager cargo]

np

[hot sigil]

I do have another issue though

When I try to use the bot while not being an administrator, it says that the interaction failed

[tulip ocean]

Hi guys! Our server currently has 2 admin roles. How do I limit one admin role to a specific ticket?

[hot sigil]

Do members need certain permissions for the create ticket button to work

[celest vessel]

How to re-open a ticket that has been closed and deleted from the discord?

[jade topaz]

how?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[slender minnow]

@jade topazrefer above ^

[copper owl]

already handled :) thanks

[hot sigil]

Are there any mods able to help me at this time?

[fallow ingot]

What with?

I’m not a moderator but can pass stuff onto one.

[hot sigil]

Thanks.

For some reason when a second account I have tries to use the ticket system, it says something along the lines of “interaction failed”

But when my main acc makes a ticket, it works fine.

[solid stream]

Same device?

If you're using an old version of discord this is a fairly common error.

interaction failed without any other errors is a discord error

[hot sigil]

It’s a separate device. I’ll have to see if an update is available. I’ll check it out later. Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[solid stream]

If it's apple you might need to re-install discord.

[hot sigil]

Yeah, it’s Apple. I’ll try that too if the update doesn’t work, thanks @solid stream

[mild estuary]

Can someone help me set up my ticketing system?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@mild estuary

[mild estuary]

I've seen it. Want someone to set it up for me.

[mild estuary]

There's much more than just this quick guide. (to do it right)

[fallow ingot]

We don't setup the bot for people, we can guide you trough it tho.

[mild estuary]

That's what I'm looking for. Someone with time to do it.
Doesn't have to be you - just someone more familiar than me.

[hallow marlin]

Do you still need help?

[earnest tangle]

Hello!! I just added the bot to my server but idk how to program it for making tickets. Can I get assistance with this please?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hallow marlin]

@earnest tangle check this 🙂

[earnest tangle]

Ty!!

[jade topaz]

how do I name the ticket after the person who opened the ticket? I forgot how lmao

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

how do you do it though automatically instead of #s

[regal goblet]

This is automatically (premium only), if you want the name of the person who opened the ticket type in {ticket.user.name} @jade topaz

[jade topaz]

so it would be

Ticket - {ticket.user.name}

@regal goblet talking about right here

instead of count I use

ticket.user.name?

so it would be Ticket - Helios or w/e

[regal goblet]

Correct, ticket - {ticket.user.name} would show ticket - helios

[jade topaz]

tyvm ❤️

my boy

[regal goblet]

Yw

[chrome canyon]

it says my key isnt correct? i just purchased it and i tried making a ticket how do i make a damn ticket???

[rough zephyr]

hey

what role that can peoples see the ticket?

the support role name

[frigid idol]

#🎫│make-a-ticket

[frigid idol]

Is it possible you can clarify what you mean?

• Do you only want your staff to see the tickets?
• Do you want everyone on the discord server to see the tickets?

[hot sigil]

Thanks @solid stream , it's working now

[iron night]

Gave +1 Rep to @solid stream

[hot sigil]

I tagged for ^

[lofty cedar]

Is there a limit of tickets per category?

[misty marsh]

hello can someone help me im a mod on a server and i cant add ticket to the server

the server is not on my dashboard

[covert swallow]

Do you have the manage server permission

[misty marsh]

hmmmm not sure im still new to discord

[covert swallow]

You need that permission to invite any bot to a server

[misty marsh]

ok thank you ill check it out now

[jovial egret]

I’m getting missing permissions what’s that mean

[covert swallow]

It means youre missing permissions to do the action youre trying to do

[misty marsh]

thank you its fixed now mwah

[iron night]

Gave +1 Rep to @covert swallow

[misty marsh]

😘

[mortal totem]

Hello guys, how to fix this? the bot has the view channel perms and send message too.

[mortal totem]

Fixed this,

this is now the new issue

cannot delete the opened ticket

[slender minnow]

give the bot roles which are marked with

in your case it is Manage Roles

[mortal totem]

Thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[lofty cedar]

.

[slender minnow]

50 tickets per category

thats a discord limit

nothing can be done about it

[lofty cedar]

Aight thx

[shut bolt]

Technically not

But

Practically

You can have multiple categories for that

$overflow

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[shut bolt]

I love that tag, had to

[slender minnow]

well thats a workaround for that

i meant to say, we cant do anything about changing that 50 limit

[shut bolt]

That's right

🤝

[shut bolt]

We love them!

Well

Kindof

[slender minnow]

yeah kinda

[jade topaz]

If anyone needs help, dm me

[copper owl]

you can help in this channel BTW.