🆘│community-support

[loud turtle]

Claiming tickets only available for premium

[fallow ingot]

@loud turtle ^

[loud turtle]

I'm here to help. Not here to base fundementals

[shut bolt]

There's no need at all to talk like that to a support team member, they are letting you know the user's query has been taken into a ticket, Aaron mentioned you for that reason

There's a reason behind the moved to ticket message

[twilit slate]

Any help with this

[shut bolt]

Run $debug in the channel you are trying to send the panel to, if the bot doesn't answer, nor to your DMs, make sure that it has access to see the channel

[twilit slate]

Thanks bro 😁

How I give him permissions?

[shut bolt]

Go into the channel settings

Open the permissions tab

And add the bot's user if it's not there

[twilit slate]

Ok

[shut bolt]

Then mark as all the perms it marked as on the $debug

And try to $debug again, if everything is on , should work fine

[twilit slate]

https://discordapp.com/channels/509192800865353738/662692902245498910/961416780935495730

[shut bolt]

Same thing, the bot is missing all the perms

[twilit slate]

How I tick them tho

[shut bolt]

Open the channel's settings

[twilit slate]

How

[shut bolt]

Slide to the right on the channel you are trying to send the panel

Then click on settings above the user list

Then go to permissions

Click on add a member

Add the bot

And there you should mark the perms as

[twilit slate]

Ok

[boreal plume]

Hellooo, was wondering if there is a limit to how many tickets could be open at once? Looked thru and either im not seeing it in docs or I missed it. Thanks

[shut bolt]

Hi there, it depends on your settings
You can restrict the amount of tickets a user can open per panel at once
You can also restrict the amount of tickets per user across al panels

[boreal plume]

Yup, saw those two settings. Assuming there's no max restriction by bot then, thank you Pablo! Very fast support

[shut bolt]

Sure! The only restriction we have is how many tickets you can create per minute, with the free bot you can create 10 per minute. And the other restriction (Discord's) is that each server can only have 500 channels so if you hit that limit the bot won't be able to create more tickets

[boreal plume]

Noted on rate limit

[shut bolt]

[boreal plume]

Take care

[shut bolt]

Same

[jade topaz]

can someone help me the messages ticket can send? for example like the role? im looking at faq for it but im stuck on this part

[lilac girder]

Do you mean by editing the panel message?

[jade topaz]

oh yes

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

theres no setting there thou

oh wait

im blind 🧍‍♀️

sorry

what do i put here?

and field mesage

message*

[slender minnow]

Field messages is a premium feature

Though, answering to your question...

this is how a field value looks like
This is how a field value looks like

It will add a bold and not bold text to your panel

[novel linden]

how do i make a ticket

in anouther server

same bot

[humble sequoia]

━━ moved to ticket ━━

[loud turtle]

There goes another one

[inner widget]

How a server member can remove tickets panel

[humble sequoia]

━━ moved to ticket ━━

[fallow ingot]

You don’t want them to be able to close tickets?

Yeah sure, just go to Panel Configs > Settings > Button options > Close Ticket and click settings from there you want to enable Support Team Only.

Sorry for the delayed response I was doing something

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem

[pseudo oyster]

Where I can give the permission, the bot have admin on the server

[lilac girder]

You can try using the command $panel panelNo and replace panelNo with the panel number next to the panel title, if the bot have perms it will send.

[past pollen]

Hello

How can I fix this?

[jade topaz]

oh, it says i cant move on without field thou

[gilded verge]

Hi, give to Ticket Tool role View Channels permission in server settings if he don't have

but please check:

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[past pollen]

How can I check what permissions are missing

I have all of them turned on but still not working

[gilded verge]

on your server use $debug and please show screenshot

[past pollen]

Thanks for that have sorted it !

[gilded verge]

Then I'm glad you made it!

[ornate stag]

Hi! A put the bot in a server but now don't show up in the dashboard. Is because the server isn't mine?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[ornate stag]

How to give a Dashboard role to someone?

[placid berry]

I made a change in the settings but it doesn't change can anyone help me?

I had already created a ticket for this same channel the first time everything worked fine but when I update this message appears

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 7, 2022, 11:44 AM

[regal goblet]

@ornate stag ^^

@placid berry have you tried reverting what you updated?

According to the red message you need to grant view and send permissions to the channel

[ornate stag]

thanxx

[placid berry]

So the channel that I'm trying to update has permission from the Bot but it doesn't update, I even deleted the bot that I had already created in the channel, it doesn't work at all

[slender minnow]

Delete those added field values that you added (including the blank ones)

[placid berry]

I achieved

[regal goblet]

Fixed?

[placid berry]

Yes!

[regal goblet]

Am glad

[placid berry]

Thank you for your support!

I have a question, how can I make the ticket attribute reactions to comments from people in a channel? For example, every message that a member writes in a channel, the bot automatically puts a reaction on the message of these people, is this possible?

[regal goblet]

@placid berry not with ticket tool

[flint wraith]

Hey there!
I've got the following Problem: everytime I try to interact with the bot, it says invalid Form Body. Did someone have to deal with this before?

[placid berry]

Thanks!

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

@flint wraith try updating your discord app

[flint wraith]

Okay thx

Discord is currently unavailable in the Google Play Store.

[slender minnow]

Wdym unavailable?

[flint wraith]

It doesn't Show up when I search for it.

[burnt silo]

Hallo

[burnt silo]

Hi sir can you help me

Do you know How i can add some more moderators to ticket tool
so some more besides team and me can answer tickets?

[burnt silo]

@safe prairie

[regal goblet]

Avoid pinging please #546557408902905896 #4

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

What Are Additional Roles?

Additional Roles are roles that are independent from Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[burnt silo]

Sorry

[regal goblet]

Check both embeds

[burnt silo]

so i need to create new role Right?
then I put in additional roles right?

[regal goblet]

Basically yeah

[burnt silo]

oh thank you so much, sorry for ping

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

No problem

Happy to help

[ivory pagoda]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[ivory pagoda]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/961642593396097134

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
•community-support
Channel ID:
776680605517742090
Channel Count:
201/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
victor brayan#0472
User ID:
823573712380755999
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
93

[manic karma]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[royal folio]

How can I edit the message in the ticket

It's welcome

I don't need it

How can I edit it

In ticket tool not prim

[frank halo]

i can try to help, what do you mean?

[royal folio]

When anyone opens a ticket @frank halo

It has a message welcome

[frank halo]

you want to change that?

[royal folio]

Thia

S

[royal folio]

Yes

How?

@frank halo

[frank halo]

one second pls

[royal folio]

Tyt

[frank halo]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[royal folio]

?

[wintry kernel]

Hi

How can i get my vote link

[frank halo]

i looked it up, here's an article that tells you https://www.techy.how/tutorials/discord-support-ticket

also! i wanted to ask if there was a way to rename the ticket transcript?

[river frigate]

Hi, one member in my server seems unable to open tickets yet no one else has had an issue, it says "interaction failed" after they press the button to open one. Does anyone know what the issue could be and how to fix it?

[solid stream]

If it continues to happen they should try and update their discord app

[dark sky]

Hi all Im experiencing this message when trying to close completed support tickets.
System Failure: Missing Access

[slender minnow]

Ticket Tool is missing some perms

can you run $debug and allow the ones with

[dark sky]

Right on. I'll try that

[jade topaz]

I need help please.
How do I install this bot?
What do I have to type for this to work?

I already installed it but how do I activate it?

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@jade topaz refer the above docs ^

[jade topaz]

thx

[tepid island]

YMX_750#5613

You work as a water slide tester and earn 210

Reply #50

[rose garnet]

Shit

Wrong channel

sry

[fallow ingot]

It’s okay.

[jade topaz]

Hi, How can I create a ticketed panel like the following image? And I saw if I click on the 1st button, the ticket names as help-num. If 2nd, it names as gw-num etc...
How can I do that?

Ping me while answering

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[gilded verge]

@jade topaz, Hey, you probably mean multipanels. In that case, have a look here

[jade topaz]

Ok

[jade topaz]

I want to save the message for me

[gilded verge]

Hm? What do you mean?

[jade topaz]

Oh doesnt need

Nothing

[gilded verge]

okey

[jade topaz]

Hewo, if I vote Ticket Tool 6 times on top.gg, I will get the premium code by using $vote reedem right?

2. If I do $vote redeem before reaching 6 votes, will anything happen?

Answer 1 and 2 questions serially

Hey, just redeemed my votes How much time do I have left to claim the code?

lets say someone with the member role makes a ticket everyone with member role can see that ticket

how do i fix that

[jade topaz]

Panel configs > Permission Options. If you check those two, I believe you will be able to fix or detect the problem.

thank you

thanks @jade topaz

[iron night]

Gave +1 Rep to @rose geyser

[jade topaz]

hello how can i be on the support team?

[shut bolt]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[jade topaz]

How can I prevent users from closing their own tickets?

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Make the close ticket button a Support Team Only button

[jade topaz]

Excellent! Thanks

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[snow yacht]

hey question how would i make a ticket bot where they fill out mutliple question which will answer if they can buy something or not

[shut bolt]

You mean how to do the bot yourself from scratch?

[snow yacht]

kind of idk how to explain it

What is your in game usernamer:{username} What is the item you would like to buy today?(enter item) What texture would you like it to be?(enter texture) Do you have enough?(yes or no) How much do you have in your atm?(amount in atm)

something like that

its kind of like a survey

Im making for my server for township tale which is on oculus Vr

idk what ticket bot they had but they used it on this server i used to be on

[shut bolt]

You can do something similar to that by having those questions set as your panel message, if you mean to somehow log those response to have them like a stage of the ticket right now you wouldn't be able to that with Ticket Tool, even though the inclusion of Discord's feature modals is on the development plans for an incoming update of the bot, so there's chances we can see that implemented :)

[snow yacht]

like so if they anwser the question then it would show the next question

[shut bolt]

Yeah, currently not possible

[snow yacht]

oh ok so they must have been using a different ticket bot

[shut bolt]

Most likely

[snow yacht]

i guess i could just program one which will be a pain

[cyan spire]

hello, in my server some members are getting interation failed when trying to create tickets, how can i fix this?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

Have them update their discord app, that's an error fixed by an update

[cyan spire]

ohhhh tysm for your help i will ask them to do that

[shut bolt]

No problem! If that doesn't work ask them to reinstall the app, that makes it work too

[jade topaz]

if it helps here in support how many days am i seated in the official team?

[shut bolt]

Sorry, what do you mean?

[jade topaz]

I'm saying to join the official staff team and I need to answer questions and be active right but how long does it take to be set on discord?

[shut bolt]

If you applied to be a support team member then you wait for being notified on your application ticket if you have passed the first phase, if you aren't contacted back then you didn't pass the application

[silver vector]

hey how do i set this funky dude up

[jade topaz]

but she said 2 ways to get into staff there it says to be active on the support channel until someone sees it and sets you up how long does it take?

[jade topaz]

and how do I sign up for the ticket?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

As you have been told in several occasions before, read #📣│server-news

[jade topaz]

hello, I opened a Ticket for registration by accident, what do I do?

[shut bolt]

Close it

[jade topaz]

send blank?

[shut bolt]

State you close it by mistake and close it

[jade topaz]

Ok tanks

[jade topaz]

sorry again how long to see my application?

[shut bolt]

It's often seen within the next days you submit it, if you get accepted you'll get notified in the next weeks as stated in the ticket, otherwise you won't

[jade topaz]

Ok

[bold prawn]

Brother, how do I control a bot and give it an honor? There is a link

[jade topaz]

friend to apply, you have to write in English, right?

[bold prawn]

Brother, how do I control a bot and give it an honor? There is a link

[jade topaz]

do they contact you via dm?

[shut bolt]

https://i.imgur.com/cOO8oFp.png
That's right

[shut bolt]

What do you mean?

[shut bolt]

If you get into the next phases they'll reopen your application ticket

[jade topaz]

I made my application I'm from Portugal but I know many languages ​​I don't know if they accept me

[shut bolt]

As I've told you already, if you get into the next phase you'll be contacted, otherwise you won't

[jade topaz]

the next base is what?

[shut bolt]

Base?

[jade topaz]

what is next phase?

[shut bolt]

More questions basically

[jade topaz]

about what?

[shut bolt]

Ticket Tool

[jade topaz]

What?

[shut bolt]

That's what the questions are about lol

[jade topaz]

send an example asking questions about the bot?

[shut bolt]

I can't, if you get to the next phase you'll get to see them, it's solving common problems and questions

[jade topaz]

@shut bolt you are amazing lol

[shut bolt]

lmao thanks

[iron night]

Gave +1 Rep to @rose geyser

[shut bolt]

Idk why but thanks

[jade topaz]

I understand thank you brother

[shut bolt]

Sure

[tame sigil]

i saw in the support tickets that there was a message that would appear after a while asking if the user was still there and if they wanted to close the ticket

is this possible in another server?

[loud turtle]

I don't know

[tame sigil]

ok?

[loud turtle]

Maybe. Maybe not

[tame sigil]

thanks for telling me, but i don't really care.

[shut bolt]

Yup

It's the close ask message

[loud turtle]

Huh?

[shut bolt]

You can edit it's message following these steps

[loud turtle]

Available for primary?

[shut bolt]

https://i.imgur.com/3Uof8Fr.gif

[shut bolt]

Yes

You'll need to have the Two Step Close enabled for the message to pop up

[loud turtle]

Oh yeah

I tried that

[tame sigil]

Ohhh wait, I didn't know that another person could use the conformation if someone else pressed it.

[loud turtle]

Made the close message "No help?"

Megamind meme

[shut bolt]

That's right

[loud turtle]

You being senior support kinda scares me

[shut bolt]

Why so?

[loud turtle]

You being senior is like your the elder. Hhhhhhhhhh

Btw How do you and the support team get their roles in the first place

[shut bolt]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[shut bolt]

Once you get to the team you are a probie

And once the managers see you are ready to be full support you get promoted

Same thing to get promoted to senior

[loud turtle]

Dem support here I come. Not that I'm demanding

[loud turtle]

Give mr my member role back managers

[slender minnow]

Rip

[loud turtle]

Give me my member role back

[solid stream]

Enjoy!

Now we let someone yell at me.. because I have no idea why you didn't have it and I'm guessing someone removed it for a reason..

[loud turtle]

Thanks

[brisk anchor]

I’m trying to get tickets that are deleted to be archived on my discord. How do I do so? I can’t seem to figure it out

[loud turtle]

Transcript

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[loud turtle]

Like this

That should keep the logs

[brisk anchor]

Thank you

[loud turtle]

But, when the ticket is closed, your support team will have the option to create a transcript to the ticket

[loud turtle]

I got timed out and then I lost it FYI

[harsh wigeon]

How can I do this to link them to the channel?

[humble sequoia]

Solved in another channel.

[shut bolt]

He got timed out by Wick for spamming commands, wick didn't give it back

[placid berry]

How do I configure so that a certain position can open a ticket?

For example I want only one position on my server to be able to open a ticket where do I see the options on the dashboard?

[tame sigil]

Position as in a certain role?

[placid berry]

Sorry I'm not from USA so use a translation to communicate

I wanted for example to use a position to open tickets like a specific position to open tickets instead of everyone understands?

[tame sigil]

Oh alright. Just edit a channels permission so that only people with that role can access it.

Then send the ticket create embed there.

[jade topaz]

Hi

[placid berry]

I will give an example;

On my server I have an SOS channel social help (psychological support)

So I wanted to separate by positions, whoever has the position of requester will be able to talk to volunteers so whoever has the position of requester can open tickets instead of anyone doing that

[tame sigil]

Okay so, go to the channel settings, permissions, disable “View channel” from @ everyone, and enable it for the @ requester position

[placid berry]

ok

Thanks

[tame sigil]

Channel settings on discord

Not the website

[placid berry]

i will try

[tame sigil]

And to allow the volunteer role to access it go to the dashboard, then panel config, press “Settings” on the correct panel, go to the “General Options” category, and add the volunteer role.

[jade topaz]

🔁

[loud turtle]

Can you add a private category to the "category options"? And if so, Will the people who opened a ticket see the category?

Nevermind got it

[wheat osprey]

I don't know how to use it and I want someone to know how it is programmed

[toxic forum]

Hi, Does TicketTool have any ability to display all tickets for a certain searchable user in the web dashboard, or otherwise in discord?

I see that i can save transcripts automatically to a channel, but i can see this becoming messy very fast.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@wheat osprey ^

[fallow ingot]

No, but you can use the Discord search feature to look up a user if you have a transcript channel set.

[toxic forum]

Righto, thanks bud 🙂

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem, happy to help.

[steady delta]

How do I set up closed tickets for automatic deletion

Who can help me

[craggy geyser]

It's not a feature currently

If you want them to delete straight away instead of closing first that's possible though. You just need to turn off two step ticket in the panels general options

[craggy geyser]

What form?

[copper owl]

You've been told multiple times that you'll get contacted once you're accepted.

constantly asking when you'll be accepted, wanting questions we ask in the application and generally not following the application process lowers your chances.

So please, stop asking when you'll be accepted. This isn't the first time.

[toxic forum]

Hey, can i turn off the htm transcript upload to the log channel and only have the embed?

[jade topaz]

yes i think

[toxic forum]

For the life of me i cannot see the option

[jade topaz]

should be in the settings no?

[toxic forum]

Yeah one would assume, hm i'll look later again, maybe just missing it.

[jade topaz]

try to look again friend any question we are at your service

[toxic forum]

❤️

[lunar chasm]

Is there a quick fix if the server I added the bot to is not showing up in the dashboard?

[fallow ingot]

log out and back in

[lunar chasm]

I am admin on the server

[lunar chasm]

perfect, thank you

[iron night]

Gave +1 Rep to @fallow ingot

[lunar chasm]

a suggestion would be to have that on the page as things to try

[fallow ingot]

no problem

[fallow ingot]

Yeah it's on the page.

[lunar chasm]

Ah I didn't see it, it just said I don't have any servers added and I could check to see if the bot was up

[cedar widget]

Hey guys trying to see if anyone can help... When a user creates a ticket they cannot read the message history nor do they get the ticket intro or have the option to close the ticket.. The permissions seem to be good

[barren pilot]

Guys is there any way i can get free premium of bot?

@fallow ingot

[copper owl]

#546557408902905896

[gilded verge]

Hey, I do not know what your permissions are in the panel settings, but I have the same as in the video and they are ok, maybe you will try?
https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

But if you mean "option to close the ticket",
go to Panel Configs->Panel Settings->Expand Button Options-> and to Allowed Roles add @everyone, next Save Settings
just like in the screenshot below:

[dreamy abyss]

I’m wondering how can I make a embed just like this down below, I’m sorry I can’t show the whole screen but is there like a tutorial on how to make a embed and panel like that?

[jade topaz]

hello friend i think there is

[dreamy abyss]

Where?

[jade topaz]

see in not settings or youtube should have something to help solve

Bot*

[jade topaz]

any more questions friend?

[dreamy abyss]

I’ll just wait until a Ticket Tool Support help me, An No I don’t.

[jade topaz]

ok wait for them to answer you will have an answer soon!

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[fallow ingot]

Hi just checking you've seen how to do this?

[dreamy abyss]

Yes sir.

[fallow ingot]

Ok great! Let us know if you've got any further questions.

[glad wagon]

How to open Ticket

[jade topaz]

just open choose your language and then someone will answer you

[glad wagon]

English

[jade topaz]

what is your doubt?

[glad wagon]

I'm Have Server And I Invite Ticket Bot But I Want Do Open Ticket

What command I Type To Open Ticket

[glad wagon]

What I do ?

[glad wagon]

Yes Same

How?

[jade topaz]

just click on create Ticket and then it will automatically open

[jade topaz]

understand friend?

[glad wagon]

See I I'm Want Commnad

In My Server To do Ticket Bot

I mean

[jade topaz]

yes you have to put the Ticket in some channel to open it, understand?

[glad wagon]

Oh Ok

[jade topaz]

or open this link and do the necessary configuration

https://tickettool.xyz/manage-servers

if you have any questions come here to support I will help you with what I can

[jade topaz]

amigo, simplemente no presione cerrar el ticket y permanecerá abierto hasta que alguien haga clic en cerrar

look in your bot dashboard and change settings or restart bot

[copper owl]

restarting the bot isnt something you guys can do

check your general options of your panel settings and enable Two Step Ticket

[jade topaz]

https://tickettool.xyz/manage-servers

[copper owl]

No problem

[jade topaz]

ok I was just trying to help but thanks for the tip 😉

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

If you have any questions or problems I'll be here to help you in any way I can.

[golden shoal]

Is there an option to auto-close tickets if there's no response for X amount of days?

[jade topaz]

Yes

[copper owl]

No there isn't. The dev is trying to bring this back for the next major update though

[loud turtle]

I would love to put my departments back

[jade topaz]

Yes

just fight and you get to show your ability

[loud turtle]

I mean my sections

[tender cypress]

Hi guys, I already put the bot on my server,but my server is not showing up on the site, what do I do? :( (sorry for my bad english)

[jade topaz]

hello I will send you the panel of our bot

[jade topaz]

https://tickettool.xyz/manage-servers

[tame sigil]

Read the pins.

disc24

[jade topaz]

try here i hope i helped you

[jade topaz]

yes i'm just trying to help

[tame sigil]

I was already helping, though

[jade topaz]

sorry I didn't realize you were helping

[tender cypress]

Oh,Thank You!!!Now is working

[tame sigil]

It’s fine.

[jade topaz]

No doubt or bug we are here to help you!

[formal hare]

guys

how do i add people

so they can see when a ticket opens

[devout flume]

how do u file a ticket ifi bought something froma server

[gilded verge]

on ticket use: $add @user

[formal hare]

ike thisl

[gilded verge]

wait, you mean moderators on ticket?

if so, you need go to Panel Configs->Panel Settings->Expand General Options and add moderator role to Support Team Roles

@formal hare did you do it as you wanted?

[formal hare]

uh

[gilded verge]

hm?

[gilded verge]

yep

[formal hare]

but still dotn work

[gilded verge]

did you save the settings?

[formal hare]

it only appears me

[gilded verge]

somewhere I came across information that you need to re-send the panel to the channel for it to work, try it please.

oh wait wait

please check permissions:
https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

now it's okay?

[gilded verge]

if you want debug, use $debug

So I am to understand that it still does not work for you?

[gilded verge]

uhm 😐

[gilded verge]

This is problem, do you see Command Prefix ?
You only need to have a $ sign there, nothing else.

[quiet rain]

yes

[formal hare]

oh

what else do i need to put

modertaor?

moderator?

[quiet rain]

this is bug.

[gilded verge]

wait because I got lost in it myself 😐

[formal hare]

i did debug thing

and no theres no mods

[gilded verge]

From what I can see, the bot does not have the right to send messages but he needs it

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[past radish]

how do i make it so i have a certain role have access to tickets that doesn’t have administration role ?

[gilded verge]

@formal hare, If you have added moderators in the panel settings, create a new ticket and check if the moderators have been added.

[formal hare]

hm

ok

[gilded verge]

Let's try again then. Did you make sure moderator roles were added in the panel settings?

[gilded verge]

Have you made sure that you have the permissions in the panel settings as in the video I sent earlier?
i mean this: #🆘│community-support message

[jade topaz]

how can i switch these

[formal hare]

one sec

[gilded verge]

First screenshot is Panel Message but second screenshot is Ticket Message.
You can change this, then go to Panel Settings and Expand Ticket Options or Panel Options. It depends what you change first.

[gilded verge]

I have no idea how you did it, but on all my servers this command works. 😐
Please make sure the bot has the ability to send / read messages on the given channel.

[formal hare]

i still cant

[jade topaz]

Ohhhh!

That makes sense

thank you

and one more question, is it premium to change the ticket emojis

ex:

[steep estuary]

Any help with this?

[gilded verge]

yes

[jade topaz]

ohh okay, thank you so much again

[gilded verge]

I am constantly trying to find a solution for you.

[tame sigil]

asking here because my ticket isn't being replied to
are alternate accounts allowed in this server?

[formal hare]

Thank you

[steep estuary]

anyone

[gilded verge]

Please go to Server Configs on the website and change the bot from premium to free.

[tame sigil]

please answerr

[gilded verge]

If you haven't received a reply in your ticket yet, you need to wait.

[jade topaz]

how can you ping the person again?

[gilded verge]

I use {user}

[formal hare]

How u go to that page?

[gilded verge]

I try to help as much as I can, but because I am a visual learner, I would rather look directly. If you trust me enough to invite me to your server and give me an administrator so I can check where the error is, I can try to help but if not, and there is someone else who will be able to help, please take advantage of his help. 😕

[formal hare]

Yes Look in messages i will inv you

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Ticket Options->Edit Ticket Message

[jade topaz]

thank you very much

[iron night]

Gave +1 Rep to @gilded verge

[minor birch]

Hey can someone help

I want to move tickets when theyre created from appearing at the top of my discord server to the bottom is that possible 🙂

[jade topaz]

How to fix

[gilded verge]

Hey, all you can do is set the ticket category.

[minor birch]

And does that put it in a specific category?

Hey bro also, do you know how to stop users from closing tickets? I only want mods to close them @gilded verge

[gilded verge]

Yes, in the category you set.

[minor birch]

Is this under panel configs?

[gilded verge]

Panel Configs->Panel Settings->Category Options

[gilded verge]

try this:

[gilded verge]

Read this: #🆘│community-support message

[deep radish]

how do i make a ticket and it says i dont have permisson

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@deep radish
but what you mean "i dont have permission" ? can you show it?

[bitter patrol]

my server wont show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[bitter patrol]

fixed thx

thxs

[earnest osprey]

Hi! I want to add a ticket button, how do I do that?

[earnest osprey]

i want like this

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[calm ridge]

How can I automatically send the summary to the dm when I close the ticket?

[regal goblet]

https://i.imgur.com/jTRcyIb.gif

[nimble marten]

@earnest osprey

[jade topaz]

no joking

any questions or bugs I'm on to clear your doubts!

[keen bone]

How to make

?

[jade topaz]

#🎫│make-a-ticket

[keen bone]

Okay

[jade topaz]

then click on your English language and then save

[keen bone]

Okay thanks

[jade topaz]

thank you I have any questions or bugs I will help you

[cobalt knot]

what is this

@jade topaz

[jade topaz]

is this from your server?

[cobalt knot]

yea

[final coral]

Привет

[jade topaz]

must be buggy try to fix it on our panel

[cobalt knot]

aah

[jade topaz]

https://tickettool.xyz/manage-servers

[jade topaz]

ты можешь сказать другу, что ты хочешь?

[boreal ledge]

so

how do i create a ticket?

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@boreal ledge refer above docs for setting up the bot ^

[boreal ledge]

okay thx

[earnest osprey]

???

[jade topaz]

https://tickettool.xyz/manage-servers

[slender minnow]

???

[jade topaz]

configure the bot here!

[slender minnow]

ik the link

there's no need to ping me with it even if i didnt ask

[jade topaz]

yes but I was just helping 😉

yes conversations here please this tab is only for support if you want go in chat

#💬│general-chat

[fallow ingot]

@jade topaz

[jade topaz]

I didn't understand friend

[copper owl]

if someone's already helping, don't start helping as well.

let the person help the user who needs assistance.

[jade topaz]

OK sorry

[jade topaz]

I will pay more attention

how to create a ticket channel?

[jade topaz]

put your bot on your server in any channel

[jade topaz]

https://tickettool.xyz/manage-servers

configure the Ticket Tool on your server via this link

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

⬆️

[jade topaz]

i make its

sorry im portuguese i'm not speak english

[jade topaz]

I'm also portuguese do you want support in portuguese?

[tepid summit]

السلام عليكم

[jade topaz]

#💬│gen-chat-multilingual

Yes/sim

[jade topaz]

Vai ali

Ok

[jade topaz]

hello what do you need?

[copper owl]

they're allowed to speak a different language in here

[jade topaz]

I didn't know I thought it was just there

[copper owl]

For support, you can speak different languages in here

[jade topaz]

yes i know several french english portuguese and spanish

what

oque

[jade topaz]

O quê precisa?

[jade topaz]

Diga a sua dúvida

e tipo pra poder criar um canal q tenha sistema pra clicar em um botao e criar um ticket

[jade topaz]

Tipo assim você entra no painel do bot e adiciona o tiktok no seu canal percebeu?

[worthy palm]

Como faço pra virar ticket

?

[jade topaz]

e isso q eu quero

[worthy palm]

Eu tbm

[jade topaz]

E o painel é este link/ https://tickettool.xyz/manage-servers

Tipo você tem que configurar entendeu

ta

[jade topaz]

No painel do bot se precisar de ajuda pesquise no youtube como configurar o bot Ticket

[jade topaz]

Pera ai vai na aba #573205317870157855

[vital crescent]

Hello! I have just purchased premium. Does anyone know how to redeem it? Or to find the Premium Key? Thanks!

[jade topaz]

hello friend I'll try to help you, was it in the bot commands tab?

#573205317870157855

[vital crescent]

thank you! let me take a look

[fallow ingot]

Hi there.

[vital crescent]

@fallow ingot hello!

[fallow ingot]

You'll need to go to https://tickettool.xyz/subscriptions

[jade topaz]

already found?

[fallow ingot]

and select the server you want the premium on.

[vital crescent]

@fallow ingot thank you! I will check here!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no problem

[jade topaz]

enter the link that my colleague sent you friend

[vital crescent]

@fallow ingot I have access here, thanks! Do you know the next steps? On where to go

[fallow ingot]

What would you like to do next?

[jade topaz]

I hope I helped you

[vital crescent]

@fallow ingot thank you!

@fallow ingot but when I go to my dashboard, it is stating to enter a code. But where do I get this code? Thank you

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

Any doubt we are at your disposal

[jade topaz]

ai in your panel settings you have an option

[fallow ingot]

So the redeem premium key is there for everyone, you don't need to enter any key as long as you have Active - Manage the server has premium.

[vital crescent]

great thank you!

One last question please

[fallow ingot]

Yeah?

[vital crescent]

how come on my server, it does not say "Ticket Tool | Premium" Will this?

[fallow ingot]

You would need to invite ticket tool premium and enable it.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fallow ingot]

[vital crescent]

excellent thank you. This is what I will neeed

[fallow ingot]

No problem, anymore questions feel free to ask or open a ticket in #🎫│make-a-ticket

[jade topaz]

any questions can always come here stay well

[vital crescent]

thank you both!

@fallow ingot Premium bot is now in! Can I simply kick out the old ticket tool bot?

Or will that cause any issues

[fallow ingot]

No the main ticket bot is no longer needed. You can kick or keep it, unlimitely up to you.

[vital crescent]

great thank you!

[fallow ingot]

np

[jade topaz]

who has more doubts just call

[fallow ingot]

Not with a dropdown menu, only buttons at this time. You could use multi panels like #🎫│make-a-ticket

[jade topaz]

if you need anything else come here

[warm topaz]

hello
i am setting up the bot in my discord and the people who are intended on making the tickets it says they do not have permission do you have any idea to why that may be

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

hello you have to change your server settings for members or go to ticket panel

[jade topaz]

#🤖│bot-spam

https://tickettool.xyz/manage-servers

[fallow ingot]

@jade topaz this was moved to a ticket

[tired trail]

Hello, I have a question. How do I add someone to a ticket with the ticket tool?

[fallow ingot]

therefor your response wasn't needed.

[jade topaz]

ah ok thanks for notifying brother

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[fallow ingot]

@tired trail

[tired trail]

Thanks Bro!

[fallow ingot]

no problem, have a good one.

[jade topaz]

are you saying to me bro?

[fallow ingot]

i was speaking to the user i was helping..

[jade topaz]

ok, I got it

[fallow ingot]

👍

[jade topaz]

@fallow ingot Me helping here can I also be from saff if you see that I help a lot?

???

Boosting perks?

[fallow ingot]

This means giving users the correct support, and following the support channels rules and rules in #546557408902905896

[fallow ingot]

#📌│booster-perks

[jade topaz]

and do you think so far from what you've seen if I'm doing everything right?

[fallow ingot]

This channel is for support-enquires related to the ticket tool bot. Unless you need help with the bot please don't talk here.

[delicate terrace]

Excuse me

How do I make a ticket / open ?

@fallow ingot

[fallow ingot]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

these two @delicate terrace

[delicate terrace]

Ty

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no probelm

problem*

[wraith hearth]

hey uhhhh im just now integrating ticket tool into my server for appealing moderation action

i've created a new panel and set the "close ticket" and other buttons following that to allow mods and admins to use them-- but when my mods attempt to they're told they dont have the permission to

[copper owl]

can you show me how you did this

[wraith hearth]

should i instead just tick the "support team only" option?

"IN THE PIT" are the people who create the tickets, i want only staff to be able to close them

support team is set to mods

[copper owl]

set disabled roles to @everyone

[wraith hearth]

do i need to set all the other buttons the same way? such as cancel close, re-open, transcript, etc

[copper owl]

not really. Closed tickets wouldnt allow the users to see in them, so they wont see the reopen, transcript, delete buttons

also if you want this to be easier on yourself

you can just enable the support only button

so all the support roles can only use the buttons set as support only

[wraith hearth]

okie dokie

so then once those perms are changed, i need to re-send the panel right?

[copper owl]

not entirely

the only time you need to resend the panel is if you've edited anything regarding the panel message

[wraith hearth]

alrighty

[copper owl]

you create a panel and send it to a channel in your server

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[wraith hearth]

i'll give it a whirl and come back with results! thank you :)

o_O

i ticked them to "support team only" and the support team roles are set to @daring wedge Admins & @daring wedge Moderators

OH SORRY RANDOM PERSON

admins are able to, mods arent

[weary hinge]

@shut bolt sorry im pinging you but i need to ask you question

[copper owl]

you were told already to not ping.

once more, and we'll have to warn you

[copper owl]

can you send the ID of the server please?

[weary hinge]

ok but how iam suposted to ask you dude

[copper owl]

you ask and wait

[wraith hearth]

723665626845020240

[copper owl]

you can definitely ask a question without pinging

[copper owl]

Checking, one moment

[wraith hearth]

im playing around with the settings, i removed the disabling "@ everyone" and instead just ticked support team only

[shut bolt]

[wraith hearth]

waiting on results from my mods

[weary hinge]

ok then why its my partner bot offline and not onnline

[copper owl]

we dont offer partner bots

[weary hinge]

😦

[copper owl]

so im not sure if you're in the right place or asking the correct support

[copper owl]

you've blacklisted the verified role

[wraith hearth]

in which permission?

[copper owl]

Check the server configs page

[wraith hearth]

i set it to that because i don't want people who do have the ability to chat and stuff able to make a ticket. we mute users with dyno which applies our "IN THE PIT" role

hmmm ill try though

[copper owl]

well blacklisting it wouldnt be the correct thing to do

You can set it as a disabled role in the create ticket button

[wraith hearth]

yeah! it worked

thank you thank you

[copper owl]

no problemo

[wraith hearth]

is there any way to implement a slowmode in ticket channels by the way?

[copper owl]

Not currently

[wraith hearth]

just to ensure they arent used to abuse the system and spam / etc out of pettyness

aww okay

[copper owl]

well

it is a private channel so

they can technically spam all they want with not much damage happening

[wraith hearth]

yeah its just a nuisance since only one ticket can be opened at a time

just dont wanna waste much time

[copper owl]

what do you mean?

[wraith hearth]

isnt that how it works?

or did i watch an outdated video lol

[copper owl]

im not even sure what video you watched

because you can have 499 tickets open at a time if you want to be REALLY free

[wraith hearth]

https://www.youtube.com/watch?v=rPz5-r4KEgo

ohhhhh wowza

[copper owl]

a discord server can have 500 channels open at a time

one channel for the panel message

and 499 tickets so yeah

what?

[wraith hearth]

thank you then :)

[copper owl]

No worries

search on youtube or go to coding servers

this isnt the place to ask for that type of support

well you wont get any luck here

we're ticket tool support

[dull cypress]

Tryed dashboard and everything not working....

What do I do?

[fallow ingot]

Hey, you don't have premium right?

[dull cypress]

My friend added

[fallow ingot]

Mind giving me your server ID?

[dull cypress]

He gave me on bday3 weeks ago

I'm using it now

[dull cypress]

Alright 1 min

[fallow ingot]

Ok, take your time.

[dull cypress]

955826493890650152

[fallow ingot]

I just want to clarify the server don't have premium so I can give you a fix to your problem.

One moment

[dull cypress]

Can I know whats the problem?

[fallow ingot]

Hey so, the premium bot has been added to the server but the main (free) bot hasn't witch means it won't work.

Invite the bot:

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[dull cypress]

Oh

[fallow ingot]

Click the "Ticket Tool - Bot invite"

[dull cypress]

Done added

[fallow ingot]

Ok, and can you run commands now?

[dull cypress]

Let me check

Ye but the non premium not reply

[fallow ingot]

You'll need premium to run commands with the premium bot

[dull cypress]

Oh.

Means my friend has to setup?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[fallow ingot]

[fallow ingot]

What do you mean, sorry?

[dull cypress]

I mean the bot was added by my friend not me

So he has to setup it?

[fallow ingot]

Are you the owner or an admin?

[dull cypress]

I'm the owner

[fallow ingot]

No, then you can set it up.

[dull cypress]

Ok

[fallow ingot]

anyone with admin or who is the owner can edit the Dashboard. Anyone who's added as a dashboard role can aslo as well.

[dull cypress]

Ok

Thanks

[fallow ingot]

No problem, have a good one.

[jade topaz]

😢

[clever herald]

if im on trial could i get the premium bot or we use the normal?

[fallow ingot]

Yes, you can use the premium bot however once it runs out you'll need to re-enable the free version or else.. ticket tool won't work.

[clever herald]

ah alright thank

[fallow ingot]

no problem!

[jade topaz]

can someone tell me if they need portuguese staff?

[copper owl]

you applied didnt you?

[jade topaz]

yes i made my registration

[copper owl]

and you were already told that continously asking about the application, the questions asked in the applications, or anything else shouldnt be done, right?

[jade topaz]

but i still didn't get an answer

[copper owl]

@jade topaz but you were told this right?

[jade topaz]

yes, but i was just trying to find out

[modest tiger]

I cant send a panel to a channel it keeps saying to $debug but that dont do anything XD

[copper owl]

okay so since you were told already, stop asking about it.

this is the 2nd time i give you this warning myself. and you've been warned already as well.

[jade topaz]

yes they said but they also said they would get an answer and I haven't yet

[copper owl]

the ones who pass.

not everyone.

[modest tiger]

BRO THEY DONT WANT YOU! xD

[copper owl]

are you using the premium bot by any chance?

[modest tiger]

Yes 🙂

[jade topaz]

Ok

[copper owl]

go to your server configs page and select the premium bot in the drop down menu

[copper owl]

i would hope that I dont have to verbally warn you again about this.

[jade topaz]

so that's why I shouldn't have passed thanks anyway

[modest tiger]

wow. Thank you man ❤️

[iron night]

Gave +1 Rep to @copper owl

[winter oyster]

@everyone
why doesnt my tickettool bot work when i add the bot and then i doesnt show up on the website

[gilded verge]

Do you mean picture like on the channel #🎫│make-a-ticket ?

[sweet arch]

no, I mean my members can't do this

[gilded verge]

ooke, wait please

[sweet arch]

is a premium feature?

or

[gilded verge]

If you mean Upload a file then this is permissions. Go to Dashboard->Panel Configs->Panel Settings->Expand Permission Options->and in User Opened Permissions change Attach Files to ✅
Like on screenshot:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[gilded verge]

@winter oyster

[sweet arch]

I don t have

dashboard

or where is located?

[gilded verge]

Panel Configs (left side)

[sweet arch]

where do I need to click?

[gilded verge]

next Settings on your panel

[gilded verge]

This is Your Dashboard

You did it?
(Dashboard->Panel Configs->Panel Settings->Expand Permission Options->and in User Opened Permissions change Attach Files to ✅ )

[sweet arch]

thx

love you man 😘

[gilded verge]

You're welcome

[sweet arch]

😍

[lunar kraken]

Hi, how can I use my custom emojis on my discord server for ticket tool? Here is an example

[split otter]

Hi ther!
had a quick question
I am able to open tickets (as an admin)
but others are not able to
where do I change the settings to enable others to make tickets

[gilded verge]

Hey, please go to Dashboard->Panel Configs->Panel Settings->Expand Button Options->click Settings on Create Ticket->and add @everyone to Allowed Roles.
Don't forget to Save Settings 😄

[split otter]

Perfect

Thank you!!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

You're welcome

[jovial saddle]

Hello. I am unable to create a ticket with this bot no matter what server I’m on. But it works fine for everyone else. I’m not sure what the problem is.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

[shut bolt]

Are you seeing any error?

[jovial saddle]

Yes when I click to open a ticket (even on this server) it says “this interaction failed”

[shut bolt]

Please try to update your mobile application, if that doesn't work, uninstall the application and install it again

[jovial saddle]

Okay thanks!

[shut bolt]

Sure

[lunar kraken]

Hi, how can I use my custom emojis on my discord server for ticket tool? Here is an example

[shut bolt]

Hey there

$id

[humble sequoia]

<:mike:914179028997505125>

[shut bolt]

Use the ID command to obtain the string you must use

For example

!mike

That's what you'll have to copy and paste into your embeds :)

[lunar kraken]

Hey!

Tysm

[shut bolt]

Sure mate

[golden shoal]

Thank you for the update.

[iron night]

Gave +1 Rep to @copper owl

[gusty schooner]

create panel not showing up in panel configs

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

how do i put the premium code?

[gilded verge]

In your Dashboard click Redeem Premium, then paste the code in the field where it contains xxxx-xxxx-xxxx-xxxx

[jade topaz]

hey how do i make it so other ppl can see tickets

[vernal dome]

how do i create a ticket for everyone

[pearl minnow]

How do I set up a custom channel name as the ticket creates it?

[pastel mantle]

Hi

I have a comment that says this action failed, what is the solution?

[gilded verge]

Hey, but other ppl you meaning moderators or the user who created the ticket?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@vernal dome

[gilded verge]

oh, then please update your Discord ^-^

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

not a mod, but someone without a role that doesn't have permissions to destroy my server

[gilded verge]

could you please correct the message?

[jade topaz]

which one

[gilded verge]

this 😅

[pastel mantle]

Ok

[jade topaz]

@gilded verge is that better

not a mod, but someone without a role that doesn't have permissions to destroy my server

[gilded verge]

wait are you sure you mean the Ticket Tool bot? 😐

I'm getting lost, please ask again what you mean or wait for someone else.

[jade topaz]

@gilded verge

[peak willow]

hey friends! was wondering if the support team role needs to be admin to see the tickets?

[jade topaz]

I want to let someone else see the tickets and respond to them

but I dont want to give that person administrator of the server

[peak willow]

im having the same issue ^

[gilded verge]

aaa so you want to add a new user to the same ticket, right? Then on the channel with an open ticket, use the command $add @ user

[gilded verge]

No no no, just add moderator role to Support Team Roles

//If I misunderstood something, I apologize to you.

[peak willow]

i opened a ticket to figure out the issue so we dont have to talk in general chat 🤗

[jade topaz]

ok

[jade topaz]

nono

they need to see all tickets

[gilded verge]

If you do not want to give a given user administrator perms, you can assign his role to the Support Team Roles and he will see all tickets.

[peak willow]

where do you see support team roles?

[gilded verge]

oh im sorry, please go to Dashboard->Panel Configs->Settings of your panel->Expand General Options->add role which you want

[peak willow]

i have done this and it still doesnt work 😦

[gilded verge]

I know what can help you. Please try my perms.
https://cdn.discordapp.com/attachments/776680605517742090/957333296428224582/2022-03-24_18-11-242.mp4

[peak willow]

copied and still doesnt work 😦

[gilded verge]

but you added that role to user, right?

[peak willow]

i am currently testing it out by viewing the server as that role

it only works right now from roles that are admin perms

[gilded verge]

From my experience, I can tell you that it's not worth it. I had to create a test account and only then did I see it worked.

If you do not have such an account, I can enter your server, give me this role and then we will check it. What do you think?

[peak willow]

id prefer not to do that

[gilded verge]

then please create a new Discord account and assign this role to him, then you will be sure

[peak willow]

okay! it works

but i cant see current tickets

only new ones

[gilded verge]

So you have everything well done, nice.

[peak willow]

is there a way to see old messages?

[gilded verge]

You mean deleted tickets?

[peak willow]

no i mean currently opened tickets

[gilded verge]

you would have to add this role separately to each ticket so that she could see the tickets. At least I think so.

because we are talking about tickets before these changes, what we wrote above, right?

[peak willow]

yes, i figured it out thought so thank you! :))

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yay!

[vast bough]

Hello team. In the Step Two you didn't mention any specific permissions for this role. I already have mod roles, for it, can I use it instead?

Second problem is when I try to send panel, I get this FAiled to send panel ....

When I run $debug in that channel, nothing happens.

[slender minnow]

you need to run the debug command in the channel where you will be sending the panel to #🎫│make-a-ticket then i'll run the command in there

do make sure that the bot has the perm to view that channel, respond in that channel and read the message history

[slender minnow]

server-wise permissions is a discord thing, you can change it depending on your need

i can remove the ban perm from my mods if i want to or deny them both kick and ban perms

as for ticket tool, you can change the perms for your server support staff from the dashboard

[vast bough]

tnx for response, I was able to solve it somehow.

I think in the docs are not mentioned, that new created channel, need to invite Ticket bot

Also, is there a way that we can have ticket history in our dashboard? Because we need to delete those tickets after they are solved, otherwise it will overload the leftside of Disocrd. And once its deleted, we dont have history?

[slender minnow]

you can save the transcripts in a specific channel and access them in future

[manic karma]

welp

[jade topaz]

D

[manic karma]

I am the owner of a server, but I can't access the Dashboard of the ticket. It didn't show up the server\

[fallow ingot]

need something?

[fallow ingot]

Log out and back in.

[manic karma]

Thx, it appears now

[fallow ingot]

no problem!

[left palm]

Why do I see that I am temporarily blocked from my server dashboard?

[jade topaz]

I have 6 votes

Is there a command to delete all closed tickets?

[copper owl]

Nope, doesn't exist currently

[jade topaz]

Ty!

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Wie vergibt man Wiederholungspunkte?

[robust sandal]

WhiteWolf

How do you award repeat points?

German (de) → English (en)

[jade topaz]

How to invite the premium bot after redeeming the votes?

I redeemed the code

[loud turtle]

Just invite the bot in the webite

$help invite

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[loud turtle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

I am premium subscriber and I want to invite premium bot not the primary

[loud turtle]

There is