🆘│community-support

[shut bolt]

Here it's fine

[hybrid badger]

958934856115585085 server id

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[shut bolt]

Try this @velvet fiber

Qué panel es?

De los 7 que tienes

[hybrid badger]

Sistema de Ticket

Panel Message

[shut bolt]

Ya veo el problema

Tienes que poner el emoji completo

Osea

Hacer $Id <:twitchemoji2:>

[hybrid badger]

ah

lol

[shut bolt]

Y luego de eso copiar todo el texto

Prueba eso y me avisas si lo arregla

[hybrid badger]

con el espacio

entre id y <

?

[shut bolt]

Sep

[velvet fiber]

thanks it worked

[shut bolt]

$id

[humble sequoia]

<:mike:914179028997505125>

[shut bolt]

Así

[shut bolt]

Sure

[shut bolt]

Y copias el !mike

Eso es lo que toca poner en el panel

[hybrid badger]

like this ?

[shut bolt]

Oh no

Osea

Pones el comando

[hybrid badger]

im confused af right now

[shut bolt]

$id

[humble sequoia]

<:mike:914179028997505125>

[hybrid badger]

ah

[shut bolt]

Y luego copias !mike

[hybrid badger]

ahh

[shut bolt]

Y eso lo pones en el panel

[hybrid badger]

perame

[shut bolt]

Tranqui

[hybrid badger]

so like this ?

y ahorita tengo que copiar la primera linea?

[shut bolt]

Correcto

Perdón la demora

[hybrid badger]

okay si funciona

solo este emoji que mande alli arriba no sirve

a saber pq

si ves.. despues de hacer el commando de $id

no sale

[shut bolt]

El emoji es de ese server?

[hybrid badger]

no

[shut bolt]

No parece que lo sea 🤔

Ah

[hybrid badger]

es de otro

[shut bolt]

Por eso es

Añádelo a tu server

Y luego haz el comando con el que creaste

[hybrid badger]

okay

[shut bolt]

Si el bot no está en el server no puede usarlo

[hallow schooner]

I am unable to add tickettool back on the server, upgraded to premium, enabled permissions, invited it back, but unable to see it on the server

showing an error that says i have to run $debug, but its not letting me

[hybrid badger]

works thx

[iron night]

Gave +1 Rep to @shut bolt

[humble sequoia]

━━ moved to ticket ━━

[shut bolt]

Sure

[novel latch]

Good evening! I have a big question, I need to know how I can tag a channel through a ticket. For example: Remember to visit #faq .. I tried it in many ways with {channel#faq}, {#faq}, among other tests and nothing.. Thank you very much in advance ❤️

[scenic plinth]

Try the channel ID "method".

If you don't know what the channels ID is, you can refer to the command I use below. Copy the entire section of <@id> and paste it into your ticket message, without {}

$id #🆘│community-support

[humble sequoia]

<#776680605517742090>

#🆘│community-support

[pastel quartz]

Hi guys, How do I set up the bot so a certain role can close the ticket?

[jade topaz]

https://docs.tickettool.xyz/dashboard/panel-configs/permission-options

[pastel quartz]

yeah, I am looking into that, but people assigned to support roles cannot close the ticket

[shut bolt]

That's not the menu for that

[shut bolt]

Please go into the Close button settings and send us an screenshot of your settings please

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

This is how to get to the Close Ticket button settings

[spare apex]

Is the ticket tool safe to use nowW?

[solid stream]

Yes, It was safe about 10 minutes after it was reported, the bugged update was quickly reverted.

[pastel quartz]

I added the roles on the close button but the bot still throws this error :(

[shut bolt]

Does the bot have access to that ticket?

aka, having permissions to see the ticket, as well as the rest of needed perms it needs to manage the ticket

[pastel quartz]

The bot was not added to the ticket channel, i added it manually and tried to close again and it worked! Why is the bot not being auto-added on ticket creation?

[shut bolt]

The bot is auto-added by default, the only reason why it won't work would be if it got removed from the server and then re added or if someone removed it's permissions manually

[pastel quartz]

Yeah, we kicked it a couple of days ago and then readded.. can you point what permission should be granted?

[shut bolt]

It should have all of these perms for a proper work.

Both on it's role and the tickets itself

The tickets that he creates already have the permissions if everything was set properly

So you should check within the old ticket from which it got removed

[pastel quartz]

Thank you for your help, ill check those permissions

[shut bolt]

Sure, have a great night

[grave wren]

How we can make a ticket 🎫?

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@grave wrenrefer above to set up ticket tool for opening tickets for your server member ^

[wheat torrent]

؟

[hallow viper]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[storm ferry]

greetings fellas i need one tiny help and basically i invited the bot made the set-up as the server owner i can react to emoji to create ticket but for my two specific roles they dont have permission how or what do i need to do so they have access to create ticket too?

[grave wren]

Thx

[iron night]

Gave +1 Rep to @slender minnow

[raven spruce]

Downhill Rush

https://tenor.com/view/french-flag-drapeau-francais-france-gif-12175575

[jade topaz]

Greetings so I'm having trouble setting up the bot in general I've clicked the links nothing seems to be working and I dont know what to do I've used this bot before and it doesnt seem to be working the same this time .

[raven spruce]

?????

[jade topaz]

😭 I dont even know man

The ticket bot just isnt working

[raven spruce]

??

https://tenor.com/view/fr-ong-gif-24731885

[jade topaz]

Pls help 😭

I'll die by the time I work this out

[raven spruce]

???

[zinc fable]

Hello everyone

[jade topaz]

Hello

[gilded verge]

Hi, usually, tickets cannot be created by users whose role has been added to the Blacklist Roles. If that's not what it is about, then in this case you have to enter the panel settings and then the button for creating tickets. If you want everyone to be able to receive the ticket, set everyone's permission to Allowed Roles and you should be fine.

[gilded verge]

Hi, I would like to try to understand what links are you talking about?

[jade topaz]

The bot has links In its bio

I've clicked every single one of them and it's difficult for me to understand how to set the bot up

[gilded verge]

oh, then:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[storm ferry]

i dont think i have added any role to blacklist and like i said i need only the two roles users want to create ticket so lets say
only people with verified role can have access to create ticket but with none role cant

[gilded verge]

In that case, add the two roles you are talking about to Allowed Roles and only add @everyone to Disabled Roles.
Something like this:

[storm ferry]

on which category is that though... I can't find it

[gilded verge]

Sorry, I forgot to write 😅

[fair ruin]

can anybody help me

idk how to make a report system for my server

[storm ferry]

interestingly its still doesnt allow it 🤔

[gilded verge]

to be sure, the bot has all the required permissions?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[storm ferry]

ye i did that in first place 🤔

[gilded verge]

and is his role placed higher than what you showed? I mean higher than these two roles.

[storm ferry]

you mean the user's or bot role?

[gilded verge]

a oke, hm..

[gilded verge]

you saved those settings, right?

[storm ferry]

of course

[gilded verge]

could you please send the panel to the channel and try to click the ticket again?

i mean create a ticket 😅

[storm ferry]

still the same

[gilded verge]

At the moment I am not able to help you, I will go to check different variations of this case on the test server and it will probably take a long time, so if someone else will be able to help you faster, it is good.

[storm ferry]

its all good thank you for trying it ❤️

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

but there will be something else I will ask you for.

1. Make sure that in General Options there are roles assigned to the Support Team Roles and that the Ticket Limit is at least 1.
2. Regarding the Permission Options, here you have a link to my video and there please check if you have the same permissions. (#🆘│community-support message)
3. Remember to add the @everyone role to disabled in the Button Options of Create Ticket - Settings in addition to the allowed roles.

If you want to change the name in the active ticket, use the command $rename, if you want to change for new tickets, it is available for premium.

but if you had premium, replace count to author.name.

oh, so you meant the username, sorry 😅

[storm ferry]

well the thing is there is no extra support role only mine role which i want it like an user with these roles ( #🆘│community-support message ) to click on the ticket emoji and the channel creats where only me, the bot, and the user who clicked to it to see it 0_o i know it might not make a sense but its a different server then community server

[gilded verge]

that is, apart from the support team roles, everything I wrote, you checked, right?

[eternal geyser]

Is there a function that automatically closes the ticket if the user does not write a ticket for a long time?

[gilded verge]

It doesn't exist, however is planed 🙂

[hallow solar]

Bom Dia Gente Linda

Oi

[storm ferry]

i think its solved somehow just created new panel added my own role

[gilded verge]

so it works in the new panel, right?

[storm ferry]

yup

[gilded verge]

I am curious now where the error was in the previous panel
but glad you got it fixed

[storm ferry]

same 😅 thank you again

[gilded verge]

If you want to change the name from Ticket to Booking then you must have premium As shown in the screenshot.
As long as you don't have premium, you can rename tickets (after creating them) to whatever you want [just use $rename on ticket channel]

but if you had premium, replace count to author.name.

[last pebble]

HI i voted in top.gg but it did not update on he vote command that i had voted it still say 0 votes

[jade topaz]

When i make a ticket it goes to the top of my channels, how to i make it go to the bottom underneath ticket-creator (on my server)

[torn kiln]

yeah I wanna know that too whoever answers them pls ping me in it

and, how do I change this part of the panel?

[gilded verge]

In this case, you need to set the category of the opened tickets.
Dashboard->Panel Configs->Panel Settings->Expand Category Options and choose channel

[gilded verge]

Go to Dashboard->Panel Configs->Panel Settings->Expand Ticket Options->Edit Ticket Message->change Message Text

[tired geyser]

Why I am unable to add this

To my server

[jade topaz]

How to solve this problem?

[slender minnow]

The bot cannot delete messages.

[hexed dust]

hi i have a question, i dont know how to make the bot works with a command like to open a ticket you can do !ticket but it doesnt work with me, can soemeone help

pls

[slender minnow]

head over to panel config ---> permissions ---> ticket owner permission (idr what its called but its probably user open permission) ---> force allow/set neutral the perm to read message history

[slender minnow]

you need to enable it from the panel config first

[hexed dust]

it is enabled tho

like it is in panel conffigs>settings>command style tickets right ?

[slender minnow]

yes

make sure that you are using them within a monitored channel (you can set up one from panel config)

[hexed dust]

it works thanks mate

[reef olive]

Hello, good, I have a question that I don't know why this happens to me, I have the premium bot and when someone opens a ticket it closes automatically and I don't know why someone helps me??

[astral idol]

So i understand with the issue previous, its all good, however since it happened my tickets no longer go to the correct spot, even after putting them back into the panel to open there. and now for some reason i dont have permissions to close tickets (i am the discord owner and do all the bots). im so confused. :/

[solid stream]

Is your category full?

Discord has a 50 channel limit

This is #🆘│community-support goto #💬│general-chat or #💬│gen-chat-multilingual for that..

[raven spruce]

USA

[jade topaz]

How to solve this problem?

if I vote ticket tool, will I get the pro version for 12 hours?

[jade topaz]

You mean premium version true?

Ye

[gilded verge]

You must have a minimum of 6 votes to be able to receive a premium code

[jade topaz]

Hmm

Sucks

6 days

💀

[gilded verge]

I don't understand, there are 2 sites that you vote for every 12 hours. 😐

[jade topaz]

Really?

[gilded verge]

yes, please go to #🤖│bot-spam and use $vote

discord boats is gone a few weeks ago. You can click on first and third site (Top .gg and BotsForDiscord)

[jade topaz]

So every 6 votes 12 hours of premium version free true?

[gilded verge]

wait a minute, there was a conversion rate here somewhere, give me a second

oh, i have:
2 votes = 1 day

[jade topaz]

Yes

6 votes = 3 days

[gilded verge]

Yes, So for as many days as you manage to collect premium, then you enter the channel #🤖│bot-spam and write * $vote redeem and in a private message from the Ticket Tool bot you get a code that you have to enter on your dashboard.

[copper owl]

$vote redeem

not $redeem code

[gilded verge]

oh, im sorry

[copper owl]

npnp

[last pebble]

HOw many days should l save upfor

[gilded verge]

Pre-collect yourself for 15 days. I did that and then it was better to use and vote because it was already certain that nothing will break or turn off

I mean, you can as much as you want because it depends on you 😄

[obsidian steppe]

Hi all! Does anybody have any solutions for this problem? I’ve added tickettool to a server which I have manage server permissions, and the bot is online in my server. But it just won’t show up in the dashboard on the tickettool site. I’ve tried logging out and in, removing the bot from the server and reauthorising, but I’m still having no luck. Any help appreciated!

[elder solstice]

Who will help to understand the ticket write to me in the ls please

[gilded verge]

Hey, do you know your server id? If so, in the link, instead of word your-id-server, paste your server id. It's always worth a try, I did this with other bots when they didn't want to work.
Link: https://tickettool.xyz/dashboard/your-id-server

[gilded verge]

What do you mean? What kind of help do you need?
+I do not recommend spamming this question on every channel

[obsidian steppe]

Thanks for your response - I tried doing the above with my server I’d, it it just brought me back to the home page 😕

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

@obsidian steppe,Hmm... I could try and recommend a few things to check. Please answer in the order of questions below.

1. On your server, use the $level command and please send me what the bot replied.
2. Try a different browser or device and see if anything improves.
3. Kick the bot from the server, but when inviting it again, use a different browser.

If the above fails, use the command $debug on your server and open a ticket on the channel #🎫│make-a-ticket. The link that appears after using $debug will be useful in a ticket to the staff.

[obsidian steppe]

Thanks - I found the problem and it was your first point. Although I have manage server, I don’t have full admin and so my level is 0. So we’re working on that. Thanks again for your responses 🙂

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yay! nice
*just as I checked what could be the reason, I found out that you need administrator privileges 😅

[ebon gale]

I have a problem in competitive, whenever I click on the keys they automatically hold and this only happens on the comp, does anyone know how to solve it?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

[echo estuary]

is there anyone who would be willing to help me out with my ticket tool?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[vague cloak]

When I try to send panel to channel the bot tell me it don't have permission to post to said channel but he has all the permission already...
Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

[acoustic ridge]

is it just me? whenever I try to use the vote link it just doesnt load and it says page missing

[loud turtle]

I've seen somewhere when one panel allows any person but then another panel that restricts people without the specific role. Can this be applied anywhere?

[loud turtle]

Maybe cause the link has expired?

[acoustic ridge]

Im using the one from $vote

its a new one

[loud turtle]

No idea how to help you then

[formal hare]

yall i need help

t!addsupport [@leads/ @LARP | Staff Manager ]

i do this

but it dont work in my server

what i do

[radiant moss]

Assuming you are using the $add key just use

$add @leads
$add @LARP | Staff Manager

[formal hare]

Okay I will thanks

[peak spear]

How do I get the golden Bot?

[gilded verge]

Please check if the bot's Ticket Tool role has the same permissions as in the video.
+If you have set the category of open tickets, make sure this bot's role has channel view permissions as i showed.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[gilded verge]

@peak spear

[peak spear]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[peak spear]

How do I add more than one of this?

[loud turtle]

Maybe premium?

[peak spear]

i have premium

but I do not know

[loud turtle]

Ask the support team

Don't ping them though

[peak spear]

ok

[loud turtle]

Create a ticket see how they help

[silk kestrel]

can we use ticket bot now? need any update?

[loud turtle]

YEs you can

[silk kestrel]

great

[loud turtle]

ticket tool is working perfectly for me

[silk kestrel]

nothing need update?

[loud turtle]

Not really

[vague cloak]

Yes all the permission are the same as your video. Going to bed I'll look into it again tomorrow. Thanks for the reply.

[iron night]

Gave +1 Rep to @gilded verge

[scenic plinth]

For future reference don't ghost ping support.

[loud turtle]

Yes do not

[stray monolith]

not all of the servers I manage are on the dashboard. Please reply with ping when u respond

[vocal pollen]

how do i change reaction of my ticket panel

i have premium

[vocal pollen]

wait which one is that under

under button options?

@stray monolith

[stray monolith]

create ticket

[loud turtle]

Anyone else want some help?

[stray monolith]

#🆘│community-support message

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[tawdry eagle]

@stray monolith ^

[ornate tide]

hello guys how to create different buttons for tickettool?

[loud tangle]

Hello. I have a problem. When I try to close a ticket, it says: System Failure - Missing Access, although I am the owner of the server. What can it be?

[copper owl]

Ticket Tool missing permissions

run $debug in the ticket to check which permissions

[willow kite]

how can staff respond to tickets?

[jade topaz]

How i can create a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Hlo

How to setup this thing

[craggy geyser]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

Oh ty

[loud turtle]

Create a panel

[loud turtle]

Set as support role

[loud turtle]

Pls create a ticket

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

How i create a panel

[loud turtle]

Go to panel configs. Create a panel. And send to specific channel

[formal hare]

I still need help it dosent work when i use $add @leads

[jade topaz]

How are people doing this shit bruh

How do people have access to spam this shit in my server

[copper owl]

ID of server?

[jade topaz]

908529243636514887

@copper owl I banned the bot

[copper owl]

no need to ping

and alright

well you banning the bot kinda stops me from understanding why this happened so

[jade topaz]

My bad just wake up to this bruh like ugh

[copper owl]

someone most likely made a shared role a dashboard role

which gave access to users to spam

[jade topaz]

Someone is doing it but I’m not understanding how it always happens with this bot n many severs I’ve had and my passwords aren’t leaked and nobody has access to roles or anything

[jade topaz]

How would they do that

[copper owl]

if they have access to the dashboard, they can do that]

[jade topaz]

Nobody has access but me

[copper owl]

going to the dashboard, then server configs, then assigning a dashboard role

[copper owl]

there's something wrong with your configs then.. no one should have access to that command

or ability to send panels

[jade topaz]

how do i make it ping my mods

[gilded verge]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

where do i find it

?

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Ticket Options->Put your mentions in the Message Text

[iron robin]

Hello guys, good work on shutting down the security issue. Looking for a little support, would like when people "create a ticket" that it gives them 4 options to route the ticket to the right people, so tech support, marketing support, collab support, team support, how do I go about doing this please?

Is that possible and if so is there a guide somewhere?

[copper owl]

not possible currently
you can have something like #🎫│make-a-ticket though, it requires premium

[iron robin]

We have premium

Was just wondering if we could have a sub catagory for the ticket

[copper owl]

that doesnt exist currently

[iron robin]

Ok thanks for the help

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[iron robin]

Isn't it something we can do with multipanel?

[copper owl]

^

And no, it isn't

the multipanel looks like #🎫│make-a-ticket

it doesn't give them an option to choose after they press the create ticket button

[willow kite]

thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[pallid shore]

hello so if 2 people create a ticket at the same time the bot says that you need to wait. Does the premium bot prevent that? So poeple wouldnt have to wait to create new tickets

[spice gazelle]

Hello

I have a problem with my trader van, its not there

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@spice gazelle

[spice gazelle]

?

[gilded verge]

wrong server

[spice gazelle]

I cant make it on the other there when i want to make it there stands: invaild from body

[gilded verge]

who gave you this server that you will get help here? (answer meaning to this msg: #🆘│community-support message)

[spice gazelle]

Me

[nimble wigeon]

How I can get the premium?

[potent wagon]

ayuda

com o lo configuraba?

[nimble wigeon]

@copper owl لو سمحت

[shut bolt]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[shut bolt]

#546557408902905896 Rule 4

[nimble wigeon]

I’m sorry

[copper owl]

and sending me a friend request is also against the rules

[nimble wigeon]

Ok I’m sorry, can you tell me how I can get the premium

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[gilded verge]

@nimble wigeon

[nimble wigeon]

Thx bro

[iron night]

Gave +1 Rep to @gilded verge

[cold kettle]

🇫🇷 | Bonsoir. J'arrive plus à ouvrir un ticket sur tout les serveur discord depuis plusieurs jours. Voici ce que ça me fait

[gilded verge]

Bonsoir. Il ne vous reste plus qu'à mettre à jour l'application Discord.
*Si vous voulez vous remercier pour mon aide, utilisez la réponse avec la mention incluse et écrivez thanks

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[viscid vapor]

how do I fix

[gilded verge]

[viscid vapor]

k

@gilded verge THANKS

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hello, could you help me to configure the tickets? I'm new and I've never used this bot sorry (ticket tool primary bot)

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[tribal cedar]

Check the documentation there's a step by step

[jade topaz]

I'm sorry but I don't speak English and it's difficult for me

[shut bolt]

Hablas español?

[jade topaz]

A

Si

[shut bolt]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[shut bolt]

Es lo mismo que te acaba de mandar Enigma

Solo que en español :)

[jade topaz]

Ay

Gracias

<3

[shut bolt]

Con gusto :)

@tribal cedar thx

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Nps

[hidden dock]

Hello need help

Where to I get my license key from? Iam new here

[gilded verge]

Hey, what key are you talking about?

[hidden dock]

I think key for my zeta hack

[sly spindle]

If I buy premium bot. Does it go down automatically from the server when the subscription expires?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@hidden dock

[gilded verge]

wrong server

[gilded verge]

After the subscription expires, you will have to enter the Dashboard and change to bot primary, otherwise your tickets will not work.

[hidden dock]

Bro iam new here and dont know anything about this cheat, really in need of help pls

[gilded verge]

i said wrong server. We can't help you with this what you said.

[hidden dock]

Ok so what server should I be going to?

[gilded verge]

idk 🤷

[hidden dock]

Lol

Thanks bro

[worn arrow]

Help

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@worn arrow

[brisk sable]

can i make tickets open under a certain catergory?

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[brisk sable]

okay thank you @shut bolt and also when i go to close a ticket it says system failed missing permissons

[shut bolt]

Run $debug

And check which permissions the bot marks as ❌

Those are the permissions missing

If it doesn't answer

Make sure it has access to the ticket and can type on it

[brisk sable]

thank you

[shut bolt]

Sure

[cunning kestrel]

Hello, I have a problem with the ticket tool. A role does not have the ability to access tickets. How to do ?

[shut bolt]

You want that role to be able to see the tickets?

[cunning kestrel]

Yes that's it

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Follow this process and they'll be able to see your new tickets

[cunning kestrel]

Yes I did that and it didn't work...

[shut bolt]

Note that it only applies to new tickets

[cunning kestrel]

I know, but it still doesn't work 😅

[prisma tree]

Sorry.. I have open a ticket.. For problem.. To deposit... I don't have. A txt

[shut bolt]

Server ID please

[cunning kestrel]

I give you my server?

[shut bolt]

The ID of the server

[cunning kestrel]

What is the server ID?

[shut bolt]

The serial number that identifies an object at discord

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[shut bolt]

You can get it by using the developer mode

Or by doing $Id

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[shut bolt]

It will answer with a number, the ID

[cunning kestrel]

OKAY

740330823466614925

[shut bolt]

https://i.imgur.com/znLcSKl.png

Which panel did you add the role to?

[cunning kestrel]

fortnite ticket panel

[shut bolt]

Alright I'll need to move this to a ticket if that's fine with you

[cunning kestrel]

that is to say?

[shut bolt]

That if you are fine with me opening a ticket as in #🎫│make-a-ticket to look further into the problem

[cunning kestrel]

Ah yes, excuse me I did not understand

[shut bolt]

No problem, I didn't express properly

[cunning kestrel]

😅

[humble sequoia]

━━ moved to ticket ━━

[sudden ivy]

Hello,I have a problem with the ticket tool. A role does not have the ability to access tickets. How to do ?

[gilded verge]

Hey, but you mean the moderator role can't see the tickets or the regular user can't see his ticket?

[sudden ivy]

Yes .

When click one ticket say don’t have no permission .

[gilded verge]

but moderators or regular?

Please wait

[sudden ivy]

Ok .

[gilded verge]

Could you please show the error that is displayed?

[sudden ivy]

Ok.

[gilded verge]

I understand everyone should be able to open tickets, right?

[sudden ivy]

Can’t open it say same thing.

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Button Options->click Settings on Create Ticket and to Allowed Roles add @everyone and Save

[sudden ivy]

How do that .

[gilded verge]

wait, how to go to dashboard?

[sudden ivy]

Ok.

[gilded verge]

As I wrote, go to Dashboard->Panel Configs->Panel Settings->Expand Button Options->click Settings on Create Ticket and to Allowed Roles add @everyone and Save Settings

[sudden ivy]

Ok.

[jade topaz]

guys help so in my server i want it to say ticket- then the user that opened the ticket

then when i am here

i put it to ticket-{user}

and it puts it to there discord id

so like ticket-678005644338397246

instead of ticket-diski

[peak spear]

hello

How do I add more than one emoji like the picture?

[gilded verge]

@jade topaz, I'd rather be sure, so you want your ticket to be like:

1. ticket-miroxik74
   or 2.ticket-334671104704774154?

[gilded verge]

What is in the picture are multipanels. That's what you meant, right? ⬇️

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

1

i want it to look like 1 when i open a ticket

[loud turtle]

That feature is only available with premium

I'm excited for my new role if I keep helping

[amber atlas]

Is there a way to see logs of closed tickets?

[gilded verge]

As stated above, you need premium but once you have it use {author.name}

[jade topaz]

okay thank you

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

thank you

[loud turtle]

Your welcome

[loud turtle]

Transcript I think

[gilded verge]

Yes, after closing the ticket, use the command $transcript and the logs will be sent to the selected channel.

[loud turtle]

Yes....

[amber atlas]

oh okay. i'll try that. thank you guys @loud turtle !

[iron night]

Gave +1 Rep to @gilded verge

[peak spear]

Thanks

[iron night]

Gave +1 Rep to @humble sequoia

[jade topaz]

Quel est la commande pour que les gens puisse créer des tickets

[loud turtle]

créer un panneau sans aucune liste noire dans les configurations de panneau @jade topaz

[gilded verge]

@jade topaz, Toutes les commandes peuvent être trouvées après la connexion à votre serveur dans Tableau de bord dans Configurations de commande

[vocal vine]

Help me set this up pls

I don’t understand

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[vocal vine]

Can someone help me I’m confused

The setup doesn’t work

[fallow ingot]

What part do you need help with?

[vocal vine]

So I tag the bot

And it just won’t work

I want it to be like this

Gimmie a sec

This is my friends server

But it won’t work

[fallow ingot]

How doesn’t it work?

[vocal vine]

Can I just invite you in my server

Idk how to use

I’m not a proffered

Professional sorry

[fallow ingot]

Unfortunately not, unless it necessary for me to join.

[vocal vine]

It is nessecary

[fallow ingot]

I can help you here, I just need you to answer my questions so I can help you to the best of my ability.

[vocal vine]

Ok

[fallow ingot]

Now, what doesn’t work in your friends server?

[vocal vine]

This is how it looks so far

No I’m my friends server it works but in mine it doesn’t

In*

[fallow ingot]

Firstly, you’ll need to set a panel and send it.

[vocal vine]

How do I set it up

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[vocal vine]

I’m on mobile

Plus the video is blurry

I gimmie a sec ima try

Ok I created it

Oh thank you

It works

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[vocal vine]

What does the rep do?

[fallow ingot]

nothing really

[zinc quiver]

how do i check the logs of tickets?

like the transcript if i deleted the ticket

[loud turtle]

Transcript will be saved before you close the ticket

So it's the same answer

[zinc quiver]

no i mean if i deleted the ticket

or where do i see list of transcripts

[loud turtle]

You don't

You need to download the transcripts to save them. No list

[zinc quiver]

sad

[loud turtle]

It's how it is

[zinc quiver]

when i have to download every single transcripts

[loud turtle]

I don't care about transcripts

[zinc quiver]

but i do

but anyways thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[loud turtle]

Pleasure

[forest cosmos]

anyone know why only 1 server of the two with the bot pop up in my dashboard even after relogging?
Do I need to log on all devices?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[shut bolt]

Check the note of the embed, that could be the reason

[forest cosmos]

Hey I love you

[shut bolt]

Glad I could help

[forest cosmos]

how do i change my level?

I'm a little slow

[shut bolt]

You would need to require the server owner to give you administrator permission

Or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 5, 2022, 2:59 AM

[forest cosmos]

What if do have server admin?

[shut bolt]

What do you mean?

[forest cosmos]

I have a server admin role with all possible permissions grantable to a user who isnt server owner

[shut bolt]

What was the bot's response to $level?

[forest cosmos]

You know @shut bolt I appreciate your help my server owner doesn't know how to build roles lol

Thank you @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[minor birch]

@loud turtle Hey bro it didnt work

anything else i can try? The members still cant see the -create-a-ticket button

Does the bot need admin perms?

[green totem]

can anyone tell me why Ticket Tool needs admin perms? What happens if we don't have admin perms? Right now, I have it off of admin, and it seems the only thing that is different is I can't close the ticket using the "close" button. I have to actually delete the channel within Discord.

[copper owl]

whoever told you ticket tool needs admin is fortunately mistaken

If your tickets aren't closing, then there's a permission issue going on.

[green totem]

Lol it says that on the TT documentation, but all good. I know sometimes those things become dated. Do you happen to know which permission it needs to have the “close tickets” button work?

[copper owl]

can you Screenshot what you're talking about then?

also running $debug within the ticket should let you know which permissions are missing

[green totem]

ah ok, that is helpful. didn't know that

this is the error I receive when trying to close ticket via in-channel "close" button

Also it looks like I misread the documentation

https://docs.tickettool.xyz/general/setup

it says you must have admin permission to set up, not that the bot needs it 🙂

I am having my own user issues 😂

[copper owl]

Gotcha. Was making sure because I was 100% positive it didn't say the bot needed admin. I was one of the people to assist writing the docs lol

[copper owl]

running debug should provide you with a list of the permissions it's lacking

[green totem]

thanks, I will try that in a private ticket that I open just for me

[green totem]

does it matter what channel you run $debug in? The command is not returning anything, and it is definitely added to the channel and has "send messages" turned on.

[copper owl]

ID of the server?

It should be able to run everywhere TT has perms in so

[green totem]

I figured it out! Thanks 😆

I guess "manage roles" is needed after all

[copper owl]

yup

[sullen beacon]

hey guys, question on ticket tool

I'm not the admin, but I have perms to delete the tickets; but can't close the tickets

where can I configure this?

[minor birch]

@copper owl Hey bro people in my server cant see the create-a-ticket button, but they can see the bot in the channel

why is that? No role is blacklisted either

[jade topaz]

Watsup how do i get people to ricket?

Tickets*

[worthy void]

How do I invite the Premium Ticket Bot into the server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fallow ingot]

@worthy void

[tame ferry]

I am interested in using Ticket Tool for my server and I am coming from "another" ticket bot. Is there a way where Staff put in like closing notes? Like a short summary for the archive/logging ?

[grave wren]

Hi can somebody send how make a make a ticket 🎫 in my server

[loud turtle]

Create a panel

[grave wren]

How?

[loud turtle]

Go to panel configs create panel and send to specific channel

[tame ferry]

Also, is there a way to auto delete closed tickets, if I am storing the transcript kind of like an archive. I don't need a channel full of closed tickets.

[grave wren]

How?

[loud turtle]

Support team roles are optional but also required

[grave wren]

Can u send a link for me

[loud turtle]

Hope this helps

Like this

[grave wren]

Like what?

[loud turtle]

First wait

[grave wren]

K

[loud turtle]

Like that

[grave wren]

Yes thx

[iron night]

Gave +1 Rep to @loud turtle

[loud turtle]

I would discuss with you the following options but that just wastes my time

[loud turtle]

Welcome

[loud turtle]

Yes

After creating a panel. Click settings then category options then pick a category in the category open section, So once a ticket is open, it can be in a category you have chosen.

That should help

[iron night]

Gave +1 Rep to @loud turtle

[loud turtle]

Let's go

[rose garnet]

the bot don't send anything

But when i enable dm response it works

[tidal junco]

Hello Team

users opening a ticket are unable to add attachments to the ticket. Am i missing some permissions to the bot?

[grave wren]

I think you should have premium I think not sure

[loud turtle]

Yes you should

[loud turtle]

Maybe you are

[tidal junco]

any idea which persmission is missing? Thank you

[iron night]

Gave +1 Rep to @loud turtle

[loud turtle]

When adding the robot, there are some permissions that need to be required. You can see the required permissions in the website. In server info

[tidal junco]

Thank You

thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[slender minnow]

Panel Config ---> User Ticket Open Permissions (or something like that)
Allow them to add attachement.

[tidal junco]

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[tidal junco]

it worked

[loud turtle]

You know, I don't have premium for multipanel so my solution is this

[craggy geyser]

It's how I used to do my server before getting premium

[drifting topaz]

LOL

I feel bad

[loud turtle]

I don't

[slender minnow]

i use one panel for all, too lazy to keep creating multiple

and then redirecting users to the righ tones

[loud turtle]

That's not a problem for me

[drifting topaz]

Its not that expensive though, you should buy, its worth it

[loud turtle]

Not expensive for you, for me, it costs 3480 here

[fallow ingot]

https://tenor.com/view/shocked-candiace-dillard-bassett-real-housewives-of-potomac-rhop-shookt-gif-17996102

[loud turtle]

I know

I'm stuck with primary. It's still ticket tool so doesn't matter

[drifting topaz]

3.4k usd?

Where do u live

[craggy geyser]

Could vote to build up premium

[loud turtle]

Not usd

[drifting topaz]

How much time does it give u again

[loud turtle]

Let's not chat here

[drifting topaz]

$vote

[craggy geyser]

Each vote is 12h. Need 6 votes minimum to redeem. Two working sites currently each can be voted every 12 hours

Discord.boats shut down

[drifting topaz]

$vote

$vote

[craggy geyser]

Please keep commands to #🤖│bot-spam please

[loud turtle]

True

[jade topaz]

how can i close all

[humble sequoia]

━━ moved to ticket ━━

[wintry kernel]

Hi

What is the benefit of voting for ticket tool in top.gg?

[shut bolt]

You can get free premium if you collect enough votes, check $votes in #🤖│bot-spam

[wintry kernel]

How many votes should i get?

[shut bolt]

At least 6 so you are able to redeem them

[wintry kernel]

Nice

How can i redeem them?

[shut bolt]

$vote redeem

[wintry kernel]

Ok thanks <3

[shut bolt]

Sure

[wintry kernel]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[desert brook]

Help-

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[shut bolt]

Try this

[desert brook]

Ok

[sacred lion]

Hey everyone!! can someone send me a video about how to use Ticket tool premium, I don´t find any single video about it and I really want to know how it works

[shut bolt]

Hi there! You mean how to invite the premium bot?

[sacred lion]

Hey Pablo!! I mean, I already have ticket premium, but idk how to create more categories in a ticket, as the one you have with Spanish, english and that stuff

[shut bolt]

Alright!

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check this out

It's how to set the multipanels

Thanks for supporting the bot

[sacred lion]

Thank you so much man!! <3

[shut bolt]

No problem mate, let me know if you need any other help

[eternal quiver]

I'm trying to add a support role that can answer tickets, and I was able to add it in the Ticket Tool dashboard, but it doesn't seem to have worked.

[shut bolt]

Take into account it will only apply to new tickets, and make sure you saved changes

[eternal quiver]

Ah okay thank you. It works on the new ticket I tested.

[shut bolt]

Sure

[jade topaz]

Hello

If I voted 6 tines I can use ticket tool premium version for 3 days true?

[shut bolt]

Correct

[jade topaz]

Can I make 24 votes (for example) and use it for 12 days?

Or more

[shut bolt]

Correct

You can stack as many votes as you wish

[jade topaz]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

How do I add multiple buttons in one panel?

Like...

1st Button Name - Help
2nd Button name - Giveaway
3rd Button name - Report

And if I click on the 1st button, the ticket name should be help-(nums)
And if the 2nd button, the ticket name should be gw-(nums)

How do I do that? ^

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

To have multiple buttons follow this process

To change the default name of each panel do this

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

Okay

And yeah, if I vote 6 times on top.gg, I will get the premium code right?

[hallow pendant]

Does anyone know how to relog ticket tool because it's In my server but not showing up on dashboard

[lilac granite]

Hey guys, whenever someone made a ticket they can not see the ticket channel? How can I fix this?

[shut bolt]

You'll need to do $vote redeem to get the code

[shut bolt]

https://i.imgur.com/pFRP4mm.gif

[shut bolt]

How are you testing it? Using an alt, using View As Role, a user from your server reported it?

[hallow pendant]

I feel stupid

Lol

[shut bolt]

No worries 😅

[dusty canopy]

Hey whats up guys/gals

[quartz vector]

Aquí se puede consultar en Idioma español?

[dusty canopy]

Does anyone know if you can create a ticket in the server without verifying?

[humble sequoia]

━━ moved to ticket ━━

[shut bolt]

In which server?

[dusty canopy]

one of my servers

[dusty canopy]

ive got a welcome message with the ticket channel in the message for members to click on if they need help but they can only use it when they are verifyd

[shut bolt]

Alright, is the verification done through a role?

[dusty canopy]

Yes

click on reaction to verify and you the members get the role

[shut bolt]

You could hide the channel in which the panel is placed to be only visible to that role or you can blacklist everyone and whitelist the verified role for that specific button

[lilac granite]

view as role

[dusty canopy]

The whitelist option needs to be commanded or is is somehwhere on teh website?

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Apr 5, 2022, 8:03 PM

[shut bolt]

That's the problem, please use an alt account

[shut bolt]

It is inside the button settings, check below for more info

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[lilac granite]

Got you, thanks g

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[vocal vine]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[vocal vine]

What does that do?

[shut bolt]

Sure

[vocal vine]

I just peaked and did it

So thanks

Lol

[shut bolt]

It's a reputation system

So

You get a point for each person that says thanks to you

[dusty canopy]

Alright. I want everyone to be able to create a ticket even before being verified? Just to make sure explained it correctly

[shut bolt]

Oh, then by default you don't have to do nothing mate, they will be able to create tickets too if you haven't changed any setting

[dusty canopy]

I was just onboarded to a new server to fix some things.

lol

[shut bolt]

Oh

Check blacklisted roles if they aren't able to create tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

And check there is no disabled role inside the Create Ticket button

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[dusty canopy]

They are both correct. No blacklisted & No disabled roles

[shut bolt]

Alright then people should be able to use the panel without any problem

If they get to see a message error please let us know

[dusty canopy]

It keeps saying "The interaction failed"

[shut bolt]

For everyone?

[dusty canopy]

you can see the channel, click on the button but won't allow the ticket to be created

[dusty canopy]

Yes

[shut bolt]

Is the bot on the server?

[dusty canopy]

If i verify, then it will let me

[dusty canopy]

yes

[shut bolt]

I'll move this to a ticket if that's fine with you

[dusty canopy]

of course. thank you

[shut bolt]

No problem

[short meadow]

I have a question how can I add a role to see the ticket?

[gilded verge]

you mean support(mod) role?

[short meadow]

Yeah so that people can enter a ticket after someone opened it

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand General Options->Add a moderator role to the Support Team Roles

[short meadow]

Ok thank you very much

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

no problem

[jade topaz]

Hello

If I bought the premium version and the subscription ended and the bot left...If I add it later the message that contain the ticket will work again or Should I send it again?

[gilded verge]

Hi, in this case go to Dashboard->Server Configs->Change premium bot to free

and next go to Panel Configs and re-send your panel

[jade topaz]

And If I add the premium bot again the panel (ticket) will work normally?

[gilded verge]

if your premium has ended, the premium bot will not work

i hope i understand well? if not then please ask again. 😳

[jade topaz]

hello how can i be on the staff team?

[gilded verge]

Hey, please go to: #📣│server-news message

[jade topaz]

I already called a ticket but no one came can you tell me how to join the staff team?

[gilded verge]

You need to wait for an answer, you have no other choice. 🤷

[jade topaz]

After the premium ended I pay for the premium again
Will the ticket that sent before the premium end first time work normal?

[loud turtle]

Yes

It's a channel, the bot won't affect it

The bot just creates a channel. When the bot is gone, the channel still 3xists

[hazy delta]

people in my server dont have permission to open a ticket

how do i fix that

[loud turtle]

Blacklist riles

$help blacklist

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[loud turtle]

Blacklist roles

Check that

[young bobcat]

Não consigo add

[loud turtle]

Maybe @everyone was included in that

[jade topaz]

Thanks @loud turtle

[iron night]

Gave +1 Rep to @loud turtle

[loud turtle]

Verifique em seu endereço de e-mail para garantir que o discord conheça você

[loud turtle]

Welcome

[young bobcat]

Ok

[loud turtle]

@Ticket tool Proficient here I come

[jade topaz]

Is it 100% necessary to give Ticket Tool View Channels permission?

[loud turtle]

Yes

How will it create tickets if it can't even view tickets or channels for panels

[jade topaz]

Well, it has visibility to the channel that the panel is in, and I've given it view channel permission in a category

[gilded verge]

If the Ticket Tool role (in the role settings) has the permission to view channels disabled, but has the display of channels in a given category enabled, it will work without a problem.

[jade topaz]

That's what I thought. but I'd get an error:

It would create the channel but everyone can see it

manage roles is enabled

[gilded verge]

I had this error too, I will send a video in a moment, please wait.

interesting, it worked for me a moment ago, but maybe it was only a moment, because now, as I continue to check, there is no option, so you need to turn on the display of channels in the role settings 😮

Okay now I don't understand how it works anymore, look. On my main server, I have the same bot and category perms as well as on the test server, literally everything is the same because I checked several times. The difference is that on the main server I have premium and it works normally there and on the test server I do not have premium and it does not work even if all the settings are the same. Soon I will make a video because this situation amused me and I do not know how it is possible. XDDDD

[jade topaz]

Hm, that's interesting.

[loud turtle]

Support team roles include @everyone I think

[gilded verge]

A bit long movie because it lasts 3 minutes, but does anyone know how to logically explain it? xDDDD

[shut bolt]

Hey, so everyone are able to see your tickets, right?

[jade topaz]

Yes, when view channels is off.

[shut bolt]

Could you please give me your server's ID?

[jade topaz]

854244047160999937

[shut bolt]

Everything looks fine on my side, I'll open a ticket to check further the problem if you are fine with that

[jade topaz]

Please go ahead

[shut bolt]

Alright, cya there

[humble sequoia]

━━ moved to ticket ━━

[grim maple]

@shut bolt Is there a way to control which channel support tickets show under in a discord server? Right now they all populate at the top of our server

[shut bolt]

Affirmative! You can assign a category for tickets to be placed in, check the message below

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[grim maple]

Knew it was something easy! Thanks!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure! Thanks for using Ticket Tool

[woeful shale]

Cuales son los comandos del bot?

[shut bolt]

Hay varios, utiliza $help commands en #🤖│bot-spam para el listado

Buscas setear el bot para que funcione?

[solid stream]

You get it fixed?

[hoary osprey]

is it possible to see how many tickets have been claimed and by who? like a leaderboard of the person with the most claimed tickets

[shut bolt]

Currently it's not possible, stats are a planned feature tho

[hoary osprey]

o alr ty

[high cedar]

Hey buddies

[shut bolt]

Sure

[gilded verge]

The problem is that I can't understand how it works, a bot without premium needs to have channel display enabled and a bot with premium doesn't need to have it turned on. (Oh, sorry for reply ping)

[solid stream]

Channel display?

And it's possible it's got a bug with that.

[gilded verge]

Whoops, bad translate 😅
i mean view channel permission

[hexed hound]

Guys

Ticket tool was working fine

But now it says

warning this server is not active please make sure it's the correct Bot (premium VS free)

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

can you make verification buttons with ticket tool?

[shut bolt]

Verification as in granting a verified role?

[jade topaz]

yes

[shut bolt]

Not possible, you can have a ticket verification system though 😉

[jade topaz]

how?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Create a panel through which your users can manually be verified by your staffs

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[jade topaz]

how can i assign a particular role for ticket tool bot..if someone create a ticket..he would get a particular role..and i wanna turn off my other bot moderation for tht particular role in new ticket channel

[fallow ingot]

That’s not possible with Ticket Tool.

[jade topaz]

oki thanks

[fallow ingot]

No problem.

[empty plume]

hey

can someone help me with a ticket tool question

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[slender minnow]

@empty plume sure if you could mention it in here, someone will help you out.

[empty plume]

opened a ticket and someone is helping me

[slender minnow]

Oh ok

[bleak wolf]

Как настроить бота?

[calm ridge]

How do you make it like this?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[lilac girder]

@calm ridge

[robust sandal]

PandaDude

How do I set up a bot?

Russian (ru) → English (en)

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lilac girder]

@bleak wolf

[jolly rivet]

Hello

I want to make the name of the person who opened the ticket room name

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

can anyone help lol

i want it with multiple buttons like this

but dk how

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[drifting topaz]

$vote

[copper owl]

#🤖│bot-spam

[crisp ibex]

Hello! I haven't made any changes to the server, however the community can now see open tickets and close/interact with them. Is there a quick fix?

(also hi and i appreciate that this discord exists!)

[lilac girder]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[lilac girder]

@crisp ibex

[errant cipher]

How do i change the text bot sends with the embed when someone opens a ticket?

ping me after answering

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[scenic plinth]

@errant cipher

[errant cipher]

got it

[scenic plinth]

[jade topaz]

when i update something from the dashboard how long does it take to be put into the server

[tame ferry]

When adjusting settings.. do I need to "send" the panel to the discord server again or will the changes for that panel if already on the discord just save?

Or is that "send" feature only for the first upload to get it on the server?

[scenic plinth]

Make sure you save your settings when you configure them. Changes take immediate change to the server, but if it's updating a panel message, resend the panel.

If you're talking about the bot giving roles by clicking buttons, no.

[scenic plinth]

Varies the change.

For things like the panel message, you will need to resend.

Permissions updating or anything with tickets itself will only take place with new settings on new tickets after the change.

[tame ferry]

I felt I needed to re"send" the panel to discord to get the ticket message when you make the ticket to change

I am also playing with a trial of the premium bot and testing the transcript feature and noticing that 2 sets are being sent to the channel.. one as claimed and another as closed..

[atomic solstice]

that is because you have it setup to save a transcript when the ticket closes & when it deletes

so the ticket closes, saves and renames to closed

then once you delete it saves again

meaning it has 2 names

[tame ferry]

It says and/or

[atomic solstice]

that or is there because you can disable ticket closing and have it delete imediately

so it would only save once

but since you have closing and deleting enabled it will save for both

[tame ferry]

I have the "two step ticket" turned off

OK so since I am using that feature.. I should only send transcripts when it's deleted

[true hinge]

Hello, is it possible to configure ticket tool when we have already put it on another server?

[tame ferry]

Bc all tickets that get closed and up deleted

[atomic solstice]

yes that would be good

[atomic solstice]

What do you mean when you put it on another server?

did you put it on a server that you cannot manage?

[true hinge]

I have already put the bot ticket tool on a server that I can configure but I cannot configure another

[digital onyx]

What is this ?

[atomic solstice]

so you want to ask if you can configure the other one as well?

[atomic solstice]

log out and log back in

[digital onyx]

Ok

[true hinge]

Yes

[atomic solstice]

also make sure you are logged in with the correct discord account

[atomic solstice]

are you staff in the other server that you cannot configure?

[digital onyx]

Thx

[iron night]

Gave +1 Rep to @atomic solstice

[true hinge]

yes

[atomic solstice]

can you type $level in that server and tell me what number the bot responds with?

[true hinge]

4

I know how to configure it but I don't know where because when I go to the site I don't see this server

[atomic solstice]

ok just log out and log back in to the dashboard

that will reload the server list

[true hinge]

ok thx

[frosty trench]

Hello all I have a little problem on the ticket tool site
In "manage server" The server is not displayed on the board on the site, can you help me, because reloading the web page does nothing
And those on many servers

[lapis garden]

Hey I added the bot to my server however is not appearing on the dashboard when I go to manage server

[jade topaz]

I cant create a ticket

Like do one for my Chanel

[lavish ibex]

Hey, the founder of the server I work in bought ticket tool premium. Can, I, as an admin add the premium bot to my server?

[jade topaz]

Can someone help

[shut bolt]

Affirmative

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lapis garden]

@shut bolt Any troubleshoot for this perhaps?

[shut bolt]

Try this

Oops

Whenever it loads the tag

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[lapis garden]

Thanks!

[shut bolt]

Sure

[merry drum]

I need to setup ticket bot. How do i do it lol

can someone send me a chanel or smth to go to

nvm

[sour ibex]

V

[obtuse seal]

hey, how do i rename my tickets to the username

[humble sequoia]

━━ moved to ticket ━━