🆘│community-support

[slow drift]

guys can somebody tell me how to change the message sent when a ticket is opened?

i forgot it..

i got it

lol

[lilac patrol]

I am the only seeing this?

[gilded verge]

I saw that until I updated the application on my phone. 😕

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[obtuse hawk]

How do I make a channel a ticket?

[gilded verge]

Your answer is on the channel #573205317870157855

[obtuse hawk]

Tnx

[lunar chasm]

Is there any quick fix for what to do if I just added the bot to my discord but it's not showing up in the manage servers dashboard?

[gilded verge]

yeap, look at first question on channel: #799695838917820416

[lunar chasm]

Yes I had looked through there

but it seems to suggest checking if the bot is online

which it is reported as being

and I logged out and back in

Can the server admin make it so moderators can utilize the tool?

[gilded verge]

You mean, could they use the dashboard on the site or use it to create tickets?

[lunar chasm]

So that moderators can make changes in the dashboard on the site

I know mee6 for example will allow the admin to add roles of who can manipulate the both through the dashboard

[gilded verge]

In this case, log in to the dashboard, select the server, click Server Configs and in the Dashboard Roles field add the roles that are to have access to the dashboard.

[lunar chasm]

thank you

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

I need help creating a setting up a ticket

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[gilded verge]

@jade topaz

[dusky stone]

Hello , How can i activate my prem on tickettool bot ?

[jade topaz]

Hey

Good evening from the French, I have a question? I have more or less 400 tickets open, how can I delete them all at once?

[gilded verge]

have you already bought?

[jade topaz]

Bonsoir des français j ai une question ? J ai plus ou moins 400 ticket ouvert comment les supprimer tous en une fois ?

[gilded verge]

Unfortunately, you have to delete them one at a time, this is not possible at the moment.

[dusky stone]

i add ..

[gilded verge]

then if you already bought premium, go to the channel #🤖│bot-spam and use the command $pc

[dusky stone]

what .. !!

i bought the bot

and bought 2 prem bots

[gilded verge]

two?

[dusky stone]

yes

[gilded verge]

can you show me your dashboard? i mean like this:

[dusky stone]

its written free

i have the payment msg

from the bank

[gilded verge]

I don't want to interfere with the payment, so please contact support. Go to #🎫│make-a-ticket and click Billing

[fringe lynx]

how do I add a role so they can also see all tickets made?

[shut bolt]

What do you mean by * TICKETS *, you mean to have them spawn in a new category?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[proven void]

So I’m seeing an issue where new tickets created with a button are also generating events.

Is this intentional?

[shut bolt]

What do you mean by "are also generating events"?

[proven void]

But they also have tickets under the correct category

[shut bolt]

Oh

Those aren't events

Are channels

Tickets actually

[shut bolt]

Does this category have 50 channels?

[proven void]

50 channels?

[shut bolt]

Yes

[proven void]

Oh if a ticket is a channel then yes

Does that overflow into events in that case?

[shut bolt]

Alright, that's the cause of the ticket being created at the top of the server, Discord only allows up to 50 channels per category, to fix it you can assign a secondary category as shown below
https://i.imgur.com/Z3TGbGu.gif

[proven void]

Ok I’ll check that out. Thanks

[shut bolt]

Sure

[brazen pagoda]

anyone know how to add a rol to see the tickets?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[lilac patrol]

Oh so I just have to update my discord?

[gilded verge]

In my case, it helped, so it's worth a try

[autumn yacht]

My server is not showing up on ticket tool when I click the “manage server” option

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[autumn yacht]

I’ve tried

[shut bolt]

Read the full embed

[autumn yacht]

Ok

[bronze quest]

Y'al

Y'all

Pablo is the king

give this man a raise

[shut bolt]

[bronze quest]

[shut bolt]

[brazen pagoda]

Ty

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[wise oar]

who can i talk to that knows the most about this bot?

[shut bolt]

You can open a ticket, just as you did, but not closing it would make you can receive a response from the support team

[wise oar]

so make another ticket? like i just did (that was an accident)

[shut bolt]

Yup!

See you there

[wise oar]

thank you

[shut bolt]

[toxic dust]

When making a ticket is there a way to blacklist the admin role

[shut bolt]

What do you mean by blacklisting an admin?

[toxic dust]

So I’m having an occasion within server that person 1 has issue with and admin. Well they can’t make a ticket without said admin seeing directly what’s said.

I would like to be able to have the ticket open without said admins be able to view

[shut bolt]

Does that admin have the actual Administrator permission?

[toxic dust]

Correct

[shut bolt]

Then there isn't a way to restrict them access to the ticket, that permission grants access to all channels

[toxic dust]

That’s what I thought.

Thank you

[shut bolt]

Sure

[true flicker]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[true flicker]

I'm so noob just read

[shut bolt]

Did that solve it?

[quartz notch]

How do I set up the bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide

[quartz notch]

I don’t understand it

[shut bolt]

Which step

[quartz notch]

Creating the panel

I cant figure it out

[shut bolt]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[shut bolt]

Click on create Panel

Then assign it a name

And support team roles if you want

If you want to send it right away pick also a channel

And click again on create

[quartz notch]

Where

[shut bolt]

Panel Configs tab inside the dashboard

[quartz notch]

What’s the dashboard roles for

Because I’m on mobile right now

[shut bolt]

Roles which have full access to the dashboard

[quartz notch]

Ok

[shut bolt]

https://i.imgur.com/dSWqcci.png

[quartz notch]

Does it already create it

[shut bolt]

You mean if it's created automatically?

[quartz notch]

Yeah

[shut bolt]

You must create it and send it as shown before

[quartz notch]

How do I create it

[shut bolt]

[quartz notch]

I’m sorry I’m new to setting up bots

[shut bolt]

No worries

[quartz notch]

Will it change my screen after I create it

[shut bolt]

It will show a message to redirect you to that ticket

[quartz notch]

How do I give home the permissions

[shut bolt]

Who?

[quartz notch]

Ticket bot

[shut bolt]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[quartz notch]

It won’t let me give home the administrator permissions like in the picture

[shut bolt]

Read carefully the whole message

[quartz notch]

I got it

Thank you very much

I’m very sorry if I got on your nerves

[shut bolt]

Sure

[quartz notch]

But is there a way I can make it ping people

[shut bolt]

Oh no, no worries mate, sorry if that was the impression I gave 😅

[shut bolt]

A role?

[quartz notch]

Yeah pretty much

[cinder flame]

Was wondering if anyone can help me figure out how to customize the panel buttons in a private server like this

[shut bolt]

Hi there!

[cinder flame]

Hiya!

[shut bolt]

Have you already created the multipanel?

[cinder flame]

Yes

[shut bolt]

Alright great

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[cinder flame]

This is what I have so far lmao

[shut bolt]

Next step is to go inside the settings of the Create Ticket button of each panel

[cinder flame]

Ahhhhhh gotcha

[shut bolt]

It's a good start

[shut bolt]

And there you'll be able to change the name, color emoji and even permissions for it

Once you have saved changes, resend the panel and should be good

[cinder flame]

Noice!!

Okay! I'll give it a shot

Thank you so much! & my apologies

[shut bolt]

No need to apologize! We are here to help

[cinder flame]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Let me know how it goes

[cinder flame]

I got it!!!!!!!!

Thank you, thank you! 😄

[shut bolt]

Sure!!

[cinder flame]

Thank you @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Thanks for supporting Ticket Tool

[cinder flame]

[shut bolt]

Thanks @cinder flame

[iron night]

Gave +1 Rep to @cinder flame

[shut bolt]

[cinder flame]

[lavish canopy]

how do i make ticket pop up so ppl can use it and look at it?

[brisk flare]

Can I use images Lol

[edgy dune]

He isn’t joining. My server

[ivory nova]

I need help this won’t go away

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[slender minnow]

@ivory nova see above

@lavish canopy refer below to set up the bot

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

Yes you can

[ivory nova]

You legend !!!

It’s done now

[tribal hawk]

hi

How can i add room like this room #🎫│make-a-ticket in my server

I am not good in English

[gilded verge]

Hi, i think you mean Multipanels.

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[dull crest]

hey, is there now a solution available to close tickets all together?

or still not?

[gilded verge]

Unfortunately no, I am also waiting for this option

[gilded verge]

I hope Pablo won't be mad at me if I answer 😳

Hi, please go to Dashboard->Panel Configs->Panel Settings->Expand Category Options and put your channel to Category Open ⬇️

[pulsar wyvern]

hello! i dont know if this has been answered already, im having trouble with the "Close" category: we've had already around 50 successful tickets being closed and sent to their "Closed" category, but now they stay on the same category they were created. how can we fix this? thanks!

[gilded verge]

Hi, Discord have a limit of 50 channels per category. To get around this, you can set a second category (or more) that will be used when the first is full

[pulsar wyvern]

uh i didnt know this but i guessed it had to do with some limit about that

i've been cleaning closed tickets anyways just in case

can I add multiple categories to the "closed" tickets so they go to the next if the first is full?

[gilded verge]

I think in this case you will have to change the category of closed tickets in the panel configuration

wait...

[pulsar wyvern]

👀

[rustic monolith]

Anyone help

Me

[pulsar wyvern]

if i have to manually change category every 50 closed tickets i can live with that, no worries

[gilded verge]

I just saw that you can add a few categories to closed tickets but if it works the way you would like, I don't know. I can try to check it

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

[pulsar wyvern]

i thought we've had buttons for a while now

btw why I dont appear as premium? 😅

[gilded verge]

if i understand correctly you have purchased premium right?

(when it comes to tickets, I am already checking)

[pulsar wyvern]

yup, purchased on feb 10 i think

[gilded verge]

oh, then please go to #🤖│bot-spam and use $pc

nice

[pulsar wyvern]

🙂 i looked in #735589367027859457 but didnt find it

tyvm

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

once i'm done checking the previous case for you, i'll use ping, okay?

[pulsar wyvern]

ah yeah thank you

[barren stratus]

I want to set up a bot but I get this error what to do?

[gilded verge]

Hi again @pulsar wyvern, i have news for you

I don't know why but I only got 48 channels but okay. Anyway, it works as you need it, take a look.

[gilded verge]

In this case, you can also kick the bot and invite it back to the server. Usually, this also helps to fix this error.

[barren stratus]

I tried but all without success

[gilded verge]

then please go to #799695838917820416 and read 1. Why can I not manage my server on the dashboard?

[barren stratus]

thank you for helping me

[iron night]

Gave +1 Rep to @gilded verge

[lavish canopy]

Thanks

[iron night]

Gave +1 Rep to @slender minnow

[lavish patrol]

hi

anyons knows how to changs thd description of a ticket

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

Hi @lavish patrol, look

[fickle imp]

I am currently trying to do exactly the bot does when somebody opens a ticket. Mentions the support team, however I am having an issue finding out how do I get the bot to mention a role? Thanks!

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

@fickle imp

[fickle imp]

Thank you a ton!

[jade topaz]

im trying to make the bot make a ticket in a Category but when i add the Text category i want it to be made it i dont even post it there but in top of everything else

[gilded verge]

I could have misunderstood but you want the: 1. bot to create tickets in the category you set in the panel settings or 2. do you want the bot to create tickets without categories?

[jade topaz]

1

but i added the "category" but it dont post the ticket in the category even i told it to

[gilded verge]

are you sure the bot has all permissions? ⬇️

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

already have all yes

and i even made it rejoin

[gilded verge]

have you tried to resend your panel to a given channel?

[jade topaz]

yep

multiple times

[gilded verge]

So you can send the panel, but when you click create channel, it does not appear in the category where you set it, right?

I think I just discovered your problem by checking something on the test server please wait....

[jade topaz]

correct

😄

[gilded verge]

Please look at this 😳

Did this help to fix your problem?

[jade topaz]

lemme see

didnt change anything

[gilded verge]

hmmm

[jade topaz]

it used to work

but idk why it stopped working rn

[gilded verge]

I'm starting to wonder whether to ask you for a link to the server and if you trust me and then give me a role with admin permission so that I can check your configuration ... I am constantly trying to think where the error might be, but I'm a visual learner and it's a bit hard for me to find out. If you try to trust me, I will try to help, but if not, I am sorry that I can do nothing more. In this case, let's wait and maybe someone else will know the answer. 😕

[jade topaz]

hmm i see

ima try on my other discord and see if its a server issue i gues

[gilded verge]

it's always worth a try

[jade topaz]

yeah

[slender minnow]

*would suggest checking the categories added in panel config *

[pulsar wyvern]

exactly as i predicted then 😎 tyvm for your explanation and taking the time to answer this!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

I know that I did not help as you wanted, but I tried as best I could

[pulsar wyvern]

you cannot make discord remove the 50 channel limit

[jade topaz]

that was the issue

i had 50 tickets open xD

+1 @gilded verge ❤️

[whole sapphire]

Hi

Hi

Hello

[gilded verge]

?

[whole sapphire]

Hi

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[sacred igloo]

Hi

How creat work ticket

[whole sapphire]

jsks

[frosty lotus]

hello § do you know if its possible to put an hyperlink inside the ticket ?

[slender minnow]

yep

text here

[frosty lotus]

thx

[gilded verge]

Hi, please go to #573205317870157855 and read 2. Create the Panel

[frosty lotus]

so i for example : hyeprelink ??

[slender minnow]

yep just replace the link with the link you want to be redirected to

[pliant surge]

Is it possible to lock new members out of a server endless they complete a ticket?

[slender minnow]

Yep, you can just allow everyone role access to the channel where the panel is sent while denying access in the server channel.

Then, you manually hand out roles after they open a ticket.

[boreal geode]

Hey so in my server I am trying to add the tickets and stuff but when I try to make a chat with the ticket in and you have to press the thing to make a ticket it wont show up for others only me

[waxen helm]

mine says to run a debug?

[jade topaz]

hey

is there any way I could make all tickets go to one category?

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

here ^^

[jade topaz]

great. ty.

bruhhh

[brave stump]

I renamed my panel in the web dash but in the server the button still shows the old name. Is there a way to get the new name to come through or do I just recreate the panel fresh?

[copper owl]

resend the panel

[brave stump]

Is that command based or in the dash config?

And thank you

[copper owl]

both

[brave stump]

I'm an idiot, just did it. Was IN the settings and not just on the taskbar of the panel. Saw it clearly, appreciate it!

[copper owl]

anytime

[fleet hamlet]

Hi

I have a question and I can’t seem to figure it out even tho it’s very basic

How do you set ticket tool to a channel in a server??

Like what command do I use to set it up

For example if it was like u say “.set up ticket tool #the channel you want”

[scenic plinth]

You would have to configure the bot through the dashboard. Although you could send the panel through a command, you have to set the panel up through the dashboard.

You can see the dashboard with the link below. If you are unfamiliar with the setup, you can view the setup documentation I have also linked below for you.

Dashboard to help you with your setup: https://tickettool.xyz/manage-servers/

Documentation: https://docs.tickettool.xyz/general/setup

[fleet hamlet]

alr thanks!

[viscid jacinth]

anyone know how to add a banner at the bottom like this

[shut bolt]

I won't, I was at class so thanks for answering

[iron night]

Gave +1 Rep to @gilded verge

[whole tusk]

Hello

I want a help pls

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[whole tusk]

Now when I open ticket the bot type to me this ??

What is this ??

What should I do to make the bot open ticket

[gilded verge]

Hi, go to Dashboard->Panel Configs->Settings of your panel->Expand General Options and please change Ticket Limit to 1, as in the screen below:

*and Save settings 😅

[static garnet]

السلام عليكم

[gilded verge]

#💬│gen-chat-multilingual

[jade topaz]

is there a way if u make a ticket, the ticket will automatically goes to a category?

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

o

ty

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

what about if they closed or delete the ticket, a bot will send the ticket to them like a copy of the ticket

[quartz notch]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Go into the Logging Options menu, you should see the DM Transcript feature and you can enable it while having a premium subscription :)

[shut bolt]

[jade topaz]

so the both will dm who ever made the ticket or the owner?

[shut bolt]

Whoever made the ticket

[jade topaz]

hmmm, its somehow not working

[shut bolt]

Do you have premium?

[jade topaz]

no..

oooh i see the diamond besides it

i get it

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[native pier]

Who all can work on the Ticket Tool dashboard? I'm an admin in a server and it's not letting me into the dashboard

Nevermind, apparently the owner didn't set up the admin role correctly, I figured it out

[rustic hornet]

Hello, I added a bot to my discord, and the site doesn't see it at all, what should I do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[rustic hornet]

thank you

[jade topaz]

i guys i am having a issue were i can not see the server that i want to set the bot up for

i have re invted the bot and i ahve all perms

and it still does not show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[slender minnow]

@jade topaz refer above ^

[jade topaz]

yea i just saw that thank you

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

how do u add emojis to the panel like

like that in the panel

when i press save for the create ticket button option it doesn’t save

[wide marsh]

https://twitter.com/SerpentAU/status/1509784187154628614?s=20&t=Bbi4oT0iGSZfpRvMB7r50A

IS THIS REAL?

Serpent (@SerpentAU)

THIS IS 100% CONFIRMED. AUDIT LOG FROM DOODLES & SHAMANZS

🚨 TICKET TOOL IS HACKED 🚨

REMOVE IT FROM YOUR SERVER.

Likes

401

Retweets

228

Twitter · Apr 1, 2022, 6:46 AM

cause it's giving me chills

[copper owl]

Yeah ticket tool isn't hacked.

[wide marsh]

was it hacked before? is the question

[copper owl]

that's also a no

[wide marsh]

oh

[copper owl]

It was a bug in an update

[wide marsh]

Umm....

a very weird bug, ngl

[copper owl]

The update was reverted and it should be fine now

[wide marsh]

mhmm ok, cause due to this bug... so many servers are kicking out ticket tool and my friends said me to kick too

anyways thanks for replying!!

[woeful flax]

...if a bug resulted in a security vulnerability that hackers took advantage of to commit theft, you wouldn't consider that 'being hacked'?

[copper owl]

No because being hacked would insinuate someone took control over the entire bot. The entire code and the entire functionality of it.

Exploiting a bug is simply exploiting a bug in a bot. It isn't being hacked.

it's Still bad nonetheless.

[jade topaz]

How do u add emojis to the panel like

[woeful flax]

I get ya'll are trying to do damage control, but yeah I don't think it's the time to be splitting hairs on semantics especially if it's already been confirmed that the exploit did occur.

There's a lot of confusion right now about exactly what happened in a lot of servers so if the extent of the information being volunteered on ya'lls part is "we weren't hacked" I think that's not very helpful.

Anyways, good luck with handling everything - this has gotta suck so I feel for ya'll.

[rocky anchor]

do we need to do anything to update the bot/code?

[copper owl]

We weren't hacked

There was an update to the add commands recently.

It had a bug which caused this issue and it was reverted back to the old code due to the bug.

#📣│bot-news

That should be the full extent of info we can provide currently while our Dev looks into everything from his end

[copper owl]

No, it does it all by itself once the Dev pushes an update. It's reverted by now so you don't have to worry about anything

[shell forum]

Anyone elses @pseudo glen not letting them $add

[solid stream]

$add test

$add

Yeah.. I quickly removed the broken one and it seems the old one wasn't put back.

[elder ocean]

@copper owl

Why doesn't it work when I let someone in?

[scenic plinth]

⚠️ $add and $remove commands not working?

Yeah... the internet is a weird place.

These commands will not work as per a intended halt for the command due to an issue with the bot. I recommend adding the permissions manually through the channel.

[feral drift]

This is 100% confirmed or what??

[marsh schooner]

its not hacked, just command bug they say

[odd zealot]

Hey so just want to clarify, this was an exploit that allowed someone to abuse the $add and $remove commands correct?

The exploit did not allow anyone to potentially see what information was inside the tickets, just add and remove perms?

[solid stream]

correct

[feral drift]

this does not have to do with the bug, from the pics the Ticket tool was used to created channel overrides

[marsh schooner]

@solid stream wait its true

[scenic plinth]

⚠️ Exploited bug and social media (Twitter) posts

A command that had a unknown bug was exploited in mostly NFT Marketed Servers, atleast as been reported.

As stated in my reply message, due to this the commands in the reply will not work, these commands not working is intended.

The allowed permission the bot gave does not affect data or security of your information in your servers.

We haven't had further reported incidents.

and to answer your question, no ticket tool was not hacked

[solid stream]

as far as we can tell, I'm still digging around the source, but according to the audit log reports they only had webhook and that's send only

[marsh schooner]

is it too much to regenerate the token?

[visual ingot]

hi Kenzy, so no need to disable Ticket Tool on our servers yeah?

[solid stream]

I'm working on that now, even though I don't think it needs it.

[marsh schooner]

just to be safe

[odd zealot]

Gotcha. Thanks for the response and sorry you have to deal with the some of these other folks. I know its probably stressful. Ive used ticket tool for all of my discord servers and would hate to have to find another one so this gives me some comfort.

Appreciate the due diligence from you this late at night

[iron night]

Gave +1 Rep to @solid stream

[visual ingot]

Hi Ticket Tool

so what is the official statement

do we need to kick the ticket tool bot from our servers or not?

or if we are to remove ticket tool bot, then how to go about it?

[jade topaz]

No

[near iris]

You guys, what's going on

[solid stream]

The bugged code has been removed and we have no reason to believe there's any other exploits like this.

[devout island]

hi is this true?

[scarlet plinth]

I'm being urged to remove ticket tool by my mods, Popping in here to see whats going on

[devout island]

I didn't click the link since it might be some sort of hack

[near iris]

Rumours sucks

[marsh schooner]

can you make official statements so people doesnt get lost

oh it already there

[wide marsh]

Just do a quick restart, will not take hardly more than 10min to come back completely online

[visual ingot]

where did u see it

[devout island]

Okay, thanks

[iron night]

Gave +1 Rep to @solid stream

[marsh schooner]

#📣│bot-news

[runic creek]

does Ticket Tool bot needs a Manage Webhook Permissions?

[wide marsh]

no ig

[solid stream]

it does not... that was left as I had planned to make use of it in the future, allowing people to send messages from the dashboard..

I didn't see a reason to remove it until now.

[marsh schooner]

thanks for all the support. have a good sleep man, many people depend on your bot. i have some suggestion maybe add log drain to your internal app metrics.

[iron night]

Gave +1 Rep to @solid stream

[runic creek]

So technically, those Discord Servers who claims that they were hacked by the bot lacks on securities in terms of discord permissions. If there was a bug that Ticket Tool grants webhook permissions, if it wasn't turned on for Ticket Tool in there server bug won't occur. It's the server owner's/server manager's fault.

Ticket Tool has nothing to do with the hacked occur on those servers

[old basin]

hey anyone know why the bot is offline in my server?

[copper cosmos]

same

[old basin]

and anyone know how to fix it

[carmine grove]

same here with @old basin

[zinc fable]

the bot just went down in my server too

[carmine grove]

my bot dead

[shadow axle]

#📣│bot-news

[carmine grove]

thank you! 🙂

[iron night]

Gave +1 Rep to @shadow axle

[umbral sky]

I'm guessing they are restarting part of the platform... there's a mention of that above.

[marsh schooner]

it had manage webhook but for this accident to happen it needs manage server which doesnt require. it's happen because many server had bots role with administrators permission

[shadow axle]

The bot's token was regenerated as an added safety measure, it'll take a while for the bot to come online everywhere

[carmine grove]

bot is back online! 🙂

thank you support ❤️

[jade topaz]

Ok,Thanks

[glass otter]

yo guys is any1 experiencing issues with the dashboard? its not showing me my servers.

[glass otter]

oh

nvm that answers that then 😅

[jade topaz]

Why bot ticket offline

[shadow axle]

#📣│bot-news

[jade topaz]

#📣│bot-news

ticket bot was offline

[glass otter]

thanks

[iron night]

Gave +1 Rep to @shadow axle

[marsh schooner]

#📣│bot-news

[unreal tinsel]

Hi quick question, when a ticket it created, is it possible to make the bot (when it creates the channel) to mark the channel as a Age Restricted channel?

feel free to ping me btw :)

[solid stream]

not curranty..

[dire matrix]

Hi, I receive this image in one of my servers and wanted to ask if this is possible

[copper owl]

Ticket Tool isn't hacked

#📣│bot-news for the full context

[solid stream]

Damn though.. the amount of money they could have made if they did hack it..

I need to spend a few weeks looking very close at every aspect of my security..

I keep things secure.. but I didn't realize more than just trolls wanted to attack.. or had a reason..

[dire matrix]

Thanks sir

[iron night]

Gave +1 Rep to @copper owl

[solid stream]

I wonder if discord would transfer my bot to a another discord account for added security? one that isn't used for anything but holding the bot ownership

[copper owl]

Last time i checked, for very very Valid reasons they would. Doesn't hurt to try though

[craggy geyser]

Would that be beneficial? You said they would need 2FA to access the token

[solid stream]

Also would be cool if they added an IP whitelist to the token itself...

[solid stream]

If my phone was ever stolen

idk.,.

[gaunt turtle]

hey are rumors regarding the ticket tool being hacked real?

[craggy geyser]

If the phone was stolen, surely the other account is compromised too

[craggy geyser]

No. #📣│bot-news

[solid stream]

nah, wouldn't be logged in anyplace ever..

and the 2fa would be an authy or something like it.

[feral drift]

this would be smart to do, in a cold account thats untouched and not connected to the internet! i would ask and find out!

[craggy geyser]

Knowing nothing about coding discord bots, would it inconvenience you to have it separate?

[solid stream]

Get the token and never look at it again

[feral drift]

yes it would be super beneficial and added security

[solid stream]

Name, icon etc can be changed using the token I thnk

[craggy geyser]

So you don't need to access the account for updates or anything?

[feral drift]

yes , have the account offline, and untouched , not connected to anything

[solid stream]

Only if I need to regenerate the token

[zinc fable]

@solid stream is the G.O.A.T, this bot has always been A1 and serves as a multipurpose tool.

[feral drift]

so then if it gets hacked then you know its owner went rouge!

[solid stream]

https://tenor.com/view/goat-goat-lick-tongue-out-gif-5193394

[craggy geyser]

What about whitelable versions? Assuming this is a separate thing totally

[solid stream]

whitelable is upto the token holder.. not my fault or issue to keep it safe on their end.

[zinc fable]

https://tenor.com/view/cum-cumming-topkek-allahu-akbar-gif-5346614

[craggy geyser]

But nothing done to the token holder can be passed back to the main bot I assume?

[solid stream]

Whitelabel bots would have no effect on the main bot.

[craggy geyser]

Cool. Sounds like a great option for security

Though you should really be asleep

[solid stream]

https://tenor.com/view/meet-the-robinsons-no-side-effects-gif-10377531

https://tenor.com/view/meet-the-robinsons-ahh-freakout-yell-gif-10377527

[zinc fable]

https://tenor.com/view/tarsier-wide-awake-gif-11951361

[craggy geyser]

As one dad to another. Sleep. You need it

[zinc fable]

https://tenor.com/view/absolutely-not-nope-no-no-way-no-chance-gif-17243246

https://tenor.com/view/you-can-sleep-when-you-die-jonny-cota-making-the-cut-get-to-work-all-nighter-gif-16988026

[void swan]

i have a ticket that shows this message every time i try to close it from my account or my 2nd account (that made the ticket). i removed and re-invited the bot, and that didn't work. i just created a ticket with my main account and everything worked fine. this one is just stuck with this error message...

[craggy geyser]

Does the bot still see the channel?

[merry basalt]

https://twitter.com/serpentau/status/1509802990177484801?s=21&t=Nbjouby-4VXYykPY1-cvpQ

Serpent (@SerpentAU)

🚨 ANTI-WEBHOOK CODE TO PROTECT YOUR DISCORD SERVER 🚨

1. It deletes the webhook message
2. It deletes every webhook in the server
3. It finds the webhook creator and removes their privileges
4. It logs it all in a channel

Send this to your developers.

Likes

252

Retweets

105

Twitter · Apr 1, 2022, 8:00 AM

Maybe this helps

Should we disable for the first the ticket tool ?

[shadow axle]

No it doesn't, coding a bot to delete all webhooks that get created is super dumb, there are plenty of bots that rely on webhooks to function

[shadow axle]

#📣│bot-news

[jade topaz]

Hello

I need information asap

Anyone can help me ?

[humble sequoia]

━━ moved to ticket ━━

[hidden lake]

Some of the largest crypto currency communities are using this bot. Obviously they are under constant attack, and the ticket bot is an attack vector. That it is assumed only trolls would want to try to find exploits is concerning

[granite crane]

j

[umbral lark]

Hey do you know where I can remove this message ?

[hidden lake]

''rejeter le message'' - click on it. It should delete

[granite crane]

VIVE LA FRANCE

[umbral lark]

Yes I know but where I can disable it

[craggy geyser]

You can't at the moment

[umbral lark]

oh ok ... thx

thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[umbral lark]

thats fun

so good bye thx for the help !

[pearl ledge]

Prob just a dumb April fools joke, just wanna check in here

Captcha bot got "hacked" I'm not using it so I don't really care, just want to check with the ticket tool

[copper owl]

#📣│bot-news

not hacked, just a bug that resulted from an update to the $add commands

[pearl ledge]

Alright, I did see it before they started saying this, but it's prob just some misinformation spreading

Thanks

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

anytime

[echo blaze]

How do I get all the closed tickets into 1 category and the opened ones into another?

And also, I have Ticket Tool for 2 reasons. How do I make the bot state the reason of opening ticket in the embed?

[terse kiln]

thank you for the update staff

[plain surge]

You can choose an open and closed category from here

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[zinc fable]

@plain surge thanks for everything you do

[iron night]

Gave +1 Rep to @plain surge

[echo blaze]

Thank You 🙂

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

To achieve this, you would need to create the ticket using commands. Would you like me to explain how?

[wheat torrent]

Hello

Can I ask one question please ?

I can get premium bot from voting?

[plain surge]

Yes you can

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[nova coral]

Hello @plain surge could you help me a bit? What does the announcement that was made meant?

[wheat torrent]

Ok how many votes does I need ?

[echo blaze]

I have a panels in 2 channels (let them be xyz and abc). If a person opens a ticket from the xyz channel, the bot hsould state that the person opened a ticket from the xyz channel.

[plain surge]

There's no need to ping 😊

The announcement made was to explain a bug that occured after rolling out an update the add command.

The update has be reverted now and everything is working fine again

[echo blaze]

$vote link @echo blaze

[humble sequoia]

You can't link to yourself.. sillypants. =)

[echo blaze]

huh?!

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[plain surge]

The user opens a ticket using the panel message like the one in #🎫│make-a-ticket. This can't provide a reason when the ticket is opened.

If you want to be able to show the reason the ticket was opened, you will have to use the $new command. This isn't efficient for members to use everytime they want to open a ticket though and more of a command that should be left to your staff to use

As a member can use the command to open a ticket for anyone using the other user ID

[echo blaze]

What does the $new command do?

$new

[plain surge]

When you enable the $new command for a panel. You also need to choose a channel for the bot to monitor (look for the command in). Anyone with access to that channel can use the command. It is used like this: $new [userID]

This then opens a ticket for the user whose ID was used

@echo blaze

[echo blaze]

oh....

ok

[plain surge]

Yh, that's why we recommend users to have the bot monitor a private channel and preferably staff are the ones who have access to it

[rare river]

yo, if we kicked the ticketool this am from our server but didnt delete any panels etc, if I invite it back will it work as normal? or do I need to do anything

[copper owl]

Will be normal

[rugged perch]

How do i fix the ticket?

I add ticket in my sevrer

server

but its not showing Up.

[copper owl]

for reference, asking in multiple places isn't necessary

[wheat torrent]

Id I get premium bot by voting how many days it will stay with me.?

[copper owl]

you have a ticket opened

[rugged perch]

ticket opened?
w

wdym?

[copper owl]

depends on how much your votes equate to

[copper owl]

you opened a ticket.

[rugged perch]

ye

[wheat torrent]

Ok how many votes Does I need for 1 month ?

[copper owl]

Calculate it. 12 hours for one vote

so 60 ish?

[wheat torrent]

Oh ok

Ok if I have 6 friend and that vote with me ?

[copper owl]

what is your question exactly

[wheat torrent]

mm

I need 6 votes for premium right ?

[copper owl]

minimum

[wheat torrent]

If I vote and 5 of my friend vote with me

[copper owl]

yes

[wheat torrent]

I will get premium for one day ?

[copper owl]

^

[wheat torrent]

Ok good for now

[copper owl]

Every vote is 12 hours

[wheat torrent]

For one account ?

[rare river]

any idea?

[wheat torrent]

I mean for me I need to wait 12 hour but my friend he should wait if he didn’t vote yet ?

[copper owl]

i already answered you

[copper owl]

^

[copper owl]

No. they're separate accounts

[rare river]

sorry wasnt a direct reply so didnt know if it was to me as it was mid convo

[copper owl]

nah no worries about it

It should be completely fine

[wheat torrent]

So if I vote and my friend want to vote he don’t need to wait 12 hour right ?

If he didn’t vote yet

[copper owl]

^

[rare river]

what is the neccessity to manage webhooks permission?

if we have already setup all our panels can we remove that perm?

[copper owl]

What?

Webhooks isn't needed by ticket tool

[rare river]

just tryna minimise stuff like this mornign

it asks for it

I assume to send the panels in the beginning

[copper owl]

Hm, wait let me check something

[rare river]

but if I send all my panels I could turn it off afterwards, to minimise risk

please @ when you reply or have heard from devs xx

[copper owl]

Yeah manage webhooks isn't needed.

from what i know

@rare river ^

[rare river]

okay thanks

[restive summit]

Is all this sht April fools?

The pings?

[rare river]

does global ticket limit overide panel ticket limits or the other way around? please @ me

[craggy geyser]

Just to clarify, that permission is never needed. Panels aren't webhooks. It was a permission that used to be needed when Josiah was trying to work with webhooks, but that was removed and he hasn't updated that yet. He posted something earlier in general I think saying how webhook and reactions perms aren't needed any more at all

[rare river]

okay perhaps should change it so it doesnt request it when adding to the server as then it cant manage webhooks and no such thing as this morning would've happened

https://cdn.discordapp.com/attachments/776680605517742090/959434415107358750/unknown.png

also why does it need manage roles??

appreciate the reply and information swift

[craggy geyser]

And this mornings thing would have happened as lots of servers give it admin. Manage roles is for assigning perms in tickets

[rare river]

MARVELOUS thank you for the feedback, perhaps make an advice to peple of that so people know exactly what it needs

[craggy geyser]

I think updating what it asks for is high on the to do list now. But a large update has been being worked on for both the dashboard and bot, with most of the code being rewritten so originally updating that was left for that update

[rare river]

solid

[copper owl]

that's actually why this all happened, battle was updating and redoing the commands for adding and removing

by this, i mean #📣│bot-news

[devout island]

Hi, I just want to ask is there a new link to add ticket tool?

[craggy geyser]

No. Nothing has changed other than the update being reverted

[little pine]

why am i (owner) the only one who can see the ticket embed inside a ticket, others cant see the ticket embed so they cant close/delete the ticket

heres others pov:

[glossy fable]

work better on that roles

and perms

[devout island]

okay, thank you 🙂

[little pine]

not in tickettool settings?

[glossy fable]

there too

[craggy geyser]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[digital lake]

Hey, I've setup the open and closed category for the tickets, but it isn't working as intended

The bot doesn't put the tickets in the categories I've set it to

[queen pagoda]

I had to manually add permissions to my categories to get the tickets to go where I wanted after changing the setting in the dashboard.

[slender minnow]

heya, can i see how you set it up from the dashboard?

[spark wave]

can I put a ticket on a server that is not mine but I am one of the admins

?

[slender minnow]

if you have the admin perm? sure you can

[spark wave]

ok]

[stray iris]

OMG why I can't open ticket :(((

[jade topaz]

what does this mean? You changed it? I had it way different

Do I reinvite the bot after what happened? Seems like you took actions for me...

maybe to secure servers

[restive summit]

Is the ticket tool functional? Heard about the issues earlier this morning, but I never allowed webhooks on my discord so am I safe to continue as normal or have to do anything atm?

Someone just made a ticket and it seems normal to me so far, is there anything discord owners have to do atm?

[jade topaz]

yeah just checked, you changed what permissions bot has on my server now... XD I assume it was to secure servers.

[solid stream]

The issue has been fixed, you don't need to make any changes, but removing webhook perms is fine as added security

[restive summit]

Ok thanks, thanks, if I had webhooks disabled for everyone on the discord since it's foundation, are you saying to reinvite the bot and then disable webhooks on permissions on that bot? Or am I fine with my pre-existing permissions since no one can create webhooks/manage them anyway?

[iron night]

Gave +1 Rep to @solid stream

[slender minnow]

i dont have the perms to change that on my server anymore but did the fix really fixed the issue?

[solid stream]

You can modify the bots and perms without reinviting it, the same way you modify any role.

But you're also fine the way it is.

[restive summit]

Ok , your tool is great, thanks man

[jade topaz]

I reinvited. But on dashboard bot permissions info cant be changed, it just shows as you set it up

[pale pilot]

as far as I'm aware the bot didn't remove its own permissions, I don't even think that's possible

[pale pilot]

it's just info, not something to change on the dash

[jade topaz]

I never changed it, bot was not quarantined or anything

[solid stream]

The bot perms on the dashboard is visual only to confirm they're correct.

[pale pilot]

someone else might have

but there's no way for the bot to remove it's own perms

[jade topaz]

I have perms only

clearly it was not my side, I am not a hater lol, just saying what problem was there, and had m concerned

I had only administrator disabled on dashboard

[pale pilot]

Then check your audit logs

[jade topaz]

Hey, I do apologize, I had ticket tool whitelisted but idk why wick removed it. It was from wick side, not ticket tool

will fix on my side

[pale pilot]

sure thing

Wick allows you to set whitelisted categories, I would do that for your ticket category

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @pale pilot

[solid stream]

We didn't make any changes to bot perms, the bot can't, check your action logs.. Someone else did this, it's likely your bot role is low on the list and anyone above it with manage roles can make these changes.

[jade topaz]

wick revokes when I add bot to whitelisst, asking in their support now. Thank you again,

[fallow lagoon]

i want make same it i have tic@humble sequoia

@jade topaz

[digital lake]

Oh, it must be the permission issue then

[digital lake]

Let me, try David's suggestion first.. If it doesn't work I'll ask you, thanks!

[fallow lagoon]

@Lukas

[queen pagoda]

I saw this suggestion but had a different use-case in mind than what the submitter/commenter is looking at: #💡│suggestions message

Our use-case is that we use tickets to onboard people to our server. We wanted to expose some channels: Rules, example things, and an area for these pre-accepted folks to chat with the larger user-base in a DMZ sort of visitor chat until they are admitted.

We didn't want to grant access to those chats until they are in the ticket process since we thought it might result in them circumventing submitting a ticket altogether.

Should I submit a separate suggestion or is there a good way to comment on that one?

[mystic pivot]

Who knows how to set more than one tick in one message like this?

[queen pagoda]

Attached panels in general options perhaps?

[mystic pivot]

are you sure ?

[queen pagoda]

I just tested it on my server so I am now.

[copper owl]

they're correct

[zinc sedge]

Hey i have question. I keep getting an error, Failed to send to panel $debug

[obsidian jasper]

do you mean ticket tool couldn't send the panel?

[zinc sedge]

yeah

[obsidian jasper]

it might be from your footer, image, etc

[zinc sedge]

im on panel config > and click on search a channel to send panel

[obsidian jasper]

does the bot have perms

to talk in the channel

[zinc sedge]

yes

admin

[obsidian jasper]

hm

do you have any images

or footers

for the ticket panel

they might be the problem

hello??

[zinc sedge]

yea just checked it and its still not working

very strange

allowed the channel and category literally all the permissions

[obsidian jasper]

hm

uh

do you have an image or footer

the links possibly are the prolem

problem*

you can either remove them or get a new image link

[dark cloak]

Hello everyone

I am trying to use Ticket Tool to implement a betting system in my server. Does anyone know how to streamline that process?

[slender minnow]

TicketTool is a ticketing bot, it makes ticket for users to express their issues. You can use it as a betting system, by just making a simple panel, users open tickets through this panel and send the amount they wanna bet.

Other then that, there is no alternate way.

[fallow lagoon]

how i can do it

i have

ticket tool

.

premum

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[verbal stirrup]

Hello i invite ticket tool bot to my discord but the serveur are not in the manage server

[sour quiver]

Hi, I would like to know what is the minimum permission required to touch the panel?

[verbal stirrup]

Touch the panel ?

[sour quiver]

ye

[verbal stirrup]

Are you french ?

[sour quiver]

ye

[verbal stirrup]

C'est quoi toucher le panel pour toi ?

[sour quiver]

En gros avoir accès a la création de ticket etc

Genre faut avoir comme permission sur le serveur en question si ont veux avoir accès a sa

[verbal stirrup]

Ah c'est dans panel config pour creer les tickets

[verbal stirrup]

Bah admin je pense

[sour quiver]

Justement je veux pas un "je pense" je veux être sur x)

[fallow lagoon]

i dont understand

[verbal stirrup]

Enfin pour en ouvrir un genre sur le discord sa se configure dans la configuration du ticket

[jade topaz]

bro i press save and it don’t save

[mystic pivot]

How can I take premium ?

[zinc sedge]

Question

Some people cant send screenshots

in tickets

i have added attach files

but not working still?

[kindred arch]

cant see my server in the manage server page

[crude scarab]

Anyone know how to get it to auto save transcript when the ticket is deleted or you cant do that anymore?/

[fair hare]

hello

[copper owl]

you can, logging options, the option to do that is there

[fair hare]

is bot safe

[copper owl]

log out and back into the website

[crude scarab]

Because its a premium option and you dont have premium

[copper owl]

yes it is safe now, the exploit doesnt exist because the update causing it has been reverted. #📣│bot-news explains more

[crude scarab]

Thanks

[iron night]

Gave +1 Rep to @copper owl

[dark cloak]

Thanks!

[iron night]

Gave +1 Rep to @slender minnow

[fair hare]

thanks for the quick response!

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

No problem

[crude scarab]

How does one get rid of this message I feel very stupid

[copper owl]

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[copper owl]

this should explain it

[crude scarab]

Thanks

[haughty oak]

Hi guys can anyone get me back to the anime server i was kicked when there was bot attack on the server like several months ago auto kicked and i never been able to get help or someone to get me back there

[copper owl]

wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unborn jungle]

The pin button is not appearing when a ticket is opened and I don't think I have the permissions restricted

[copper owl]

pin button?

what is that

[unborn jungle]

The claim button

[copper owl]

did you enable claiming

[unborn jungle]

Yes

I think?

[copper owl]

screenshot that please

[copper owl]

you enabled the button, but did you enable claiming itself

check the claiming options of your panel settings

[unborn jungle]

Ah

Let me try now

You mean this?

[copper owl]

you dont have premium

so it wont work

[unborn jungle]

So there's no way to claim the ticket?

[copper owl]

without premium, no

[unborn jungle]

Oh

So the bot will be pointless then

[copper owl]

well that's unfortunate

[unborn jungle]

Alright, well thanks though

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[short topaz]

i need help beacuse it keeps saying debug i have andit still wont load

[fallow ingot]

What?

Can you elaborate?

[short topaz]

can we go into a vc

[fallow ingot]

No sorry.

[short topaz]

ok

[fallow ingot]

Just let us know what you need help with here, and someone will help you.

[short topaz]

im trying to add tickets and i added the channel i wanted it on it says debug i did that nothing happend says the same thing

@shut bolt

[shut bolt]

#546557408902905896

Rule 4

[fallow ingot]

Simply follow exactly the instructions it says in the website error run $debug and send me the link here.

Make sure the channel you run the command in has permissions otherwise the debug command won’t work.

[jade topaz]

Are you guys hacked?

Why am i hearing that you are, hope its an april fools lmao

[shut bolt]

Nope, you can read more on #📣│bot-news :)

[burnt acorn]

no

no April fouls

[jade topaz]

so its real yes or no?

[burnt acorn]

yes

[shut bolt]

It didn't got hacked

[jade topaz]

Bro who am i to believe lmao

[burnt acorn]

it did

[shut bolt]

The support team lol

[jade topaz]

One person is saying it is one person saying not

[burnt acorn]

my server got nuked

[jade topaz]

yeah but whys everyone else saying it is

[copper owl]

Webhook perms don't even give you this ability LMAOOO

[shut bolt]

Cause they haven't read #📣│bot-news

[copper owl]

Like if you're going to troll, at least troll correctly

[burnt acorn]

mhm

[radiant moss]

@proven quarry not the channel to express your opinons

[ember horizon]

Hi there, please help as I am getting this error message.

[runic citrus]

Same

[plain surge]

Please make sure that the bot is on your server

[slender minnow]

Please update your discord client from your respective app store.
If you cannot see the update, try restarting your device and/or clear your respective app store cache.

[shut bolt]

And make sure the bot is on the server

$helppt setup

[humble sequoia]

Convidando o Ticket Tool

A primeira coisa que você precisa fazer é convidar o bot, o convite pode ser encontrado aqui.
Quando o bot estiver no seu servidor, iremos para o painel e criaremos o painel
Um painel é usado para definir as configurações de cada ticket e as pessoas reagem para criar um ticket.

_ _

_ _

Criando um painel

Para criar um painel, precisaremos ir até as configurações do painel no painel
Uma vez no painel, precisaremos clicar em Criar painel
Digite o nome do painel (preencha as configurações opcionais que você deseja)
Clique em Criar painel e você estará pronto para começar a configurar seu painel.

_ _

_ _

Enviando um painel

Depois de criar um painel no painel, você precisará enviá-lo para um canal usando enviar no painel
Selecione o canal em que você deseja criar seu painel e clique em enviar.
Para outras perguntas, consulte $helppt faq

[shut bolt]

@solar hornet

[robust sandal]

Este é o guia de configuração em português

English (en) → Portuguese (Brazil) (pt)

[solar hornet]

?

yes I will see here

[shut bolt]

[solar hornet]

just a question from the cell phone?

[robust sandal]

É o mesmo processo, a única diferença é que para acessar a guia de configs do painel você precisará usar o ícone no canto superior esquerdo do seu telefone

English (en) → Portuguese (Brazil) (pt)

[solar hornet]

I got it here thanks a lot for the aj

[shut bolt]

[balmy shard]

How to fix

[jade chasm]

Try to update Discord app.

[solid stream]

This was seen awhile back with an old version of discord.. But generally it involved Apple devices.

[robust sandal]

DEVIANT (David)

Eu tenho aqui muito obrigado pela aj

English (en) → Portuguese (Brazil) (pt)

[shut falcon]

How I can see my deleted tickets

[wooden panther]

You can’t see deleted Tickets. Because they are deleted.. but if you saved the Transcript, you can click on „Direct Transscript“

[shut falcon]

Where direct Transcript. Jus wanna know

[wooden panther]

Where you can find it?

[shut falcon]

Idk

[sullen beacon]

hey guys, is it safe to invite ticket tool back into our server now?

[frail mirage]

i think yes because #📣│bot-news i just added it

[wheat torrent]

I just get 6 votes but the bot shows me 0 vote when I type $vote

Also

And 6 of my friend do
**$vote link @wheat torrent **

[plucky haven]

Can tutor

? Create ticket

[civic raft]

Comment on créer un ticket ?

[oblique ermine]

What is the solution despite I download else Copy From discord

[humble sequoia]

Solved in another channel.

[fallow lagoon]

How do I find the ID?
pls

[copper owl]

What ID

[gilded verge]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[gilded verge]

I think this id

[narrow gust]

Hello, when I create a ticket it is deleted right after, anyone have an idea ?

[copper owl]

check the audit logs to see who's deleting the tickets immediately

if you're just a normal member in that server, you'll have to contact the server staff of that server to get it fixed

[jade topaz]

why deos the bot need manage role rights for? i dont get it

[fair folio]

Hi there a way of deleting all closed tickets at once

instead of 1 by 1?

on the website or something?

[copper owl]

to be able to set permissions in channels.

i was confused about it too until i tested it out. feel free to test it out yourself to see

[copper owl]

Nope

[fair folio]

[copper owl]

and i dont think it will exist at any point

[fair folio]

would be a good function for servers with lots of tickets :/

[copper owl]

Add more support members.

rate limits are a thing, and unfortunately closing all tickets down would just rate limit ticket tool and completely halt it's functionality.

[jade topaz]

deos this not fall under manage channels? or deos this only cover channel information and not rights?

[copper owl]

manage channels does not allow you to edit permissions no

it allows you to edit the name, bitrate (if VC), slowmode and region

[jade topaz]

hm ok

[copper owl]

Manage Roles + Manage channels allow you to edit everything. Both are needed because 1. ticket tool needs to set permissions and 2. ticket tool needs to be able to edit the channel name

among other reasons but that's just the simplified version

[reef geode]

Dont insult

N’insulte pas.

[dull kettle]

Hello don’t know if anyone can help I have deleted data and cache and signed back in . Everything was looking good with initial update screen but it is now showing vpn etc on top of the screen but the settings box is in the middle of the screen and the guide isn’t coming up

[copper owl]

you're in the wrong server bud. I dont think any of this has any relation to ticket tool

[compact cedar]

Does ticket tool need hooks

[copper owl]

hooks?

if you mean webhook perms, no it doesnt need it

[compact cedar]

Does it ever use webhooks? It is a suggested permission when inviting it to ur server

[copper owl]

nope, im not even sure why it asks for those permissions.
Webhook Permissions and Adding Reactions are not needed anymore. and they'll be removed as required perms in the next major update

[compact cedar]

Ok i wanted to confirm

Appreciate it

[copper owl]

np

[knotty elbow]

Why do I get this message?

[copper owl]

if you've selected the premium bot in your dashboard, then you need to either invite the premium bot and resend the panels or choose the free bot in your dashboard

[runic robin]

Is it necessary to grant manage roles and webhooks perms?

[copper owl]

manage roles, yes, webhooks, no

[runic robin]

thx

[iron night]

Gave +1 Rep to @copper owl

[shy cape]

My servers ain't loading at dashboard i tried relog in

[rancid basin]

Hey, how do I configure the bot for the team to see ticket messages

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

define their role as a support role

[rancid basin]

thanks i need this bot for my server

[copper owl]

anytime

[solid stream]

I'll be removing it's request for in the coming days, along with reactions as their not needed.

[faint anchor]

Hi I need help it is not letting me add the ticket tool to my discord server.

[gilded verge]

Please make sure in the audit logs that no another bot is blocking access to the server for the Ticket Tool bot

[jade topaz]

Dosent allow me to send

I did $debug but it dosent work too

[tribal cedar]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[tribal cedar]

Check the perms @jade topaz

[gritty tide]

I need help creating a ticket sustenance for my server

System

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[valid trellis]

Hi guys, I got this message on my server today, it show up on a public channel. Is there a problem? Should I report this to you?

[gilded verge]

Hi @valid trellis, This message usually appears after someone uses the command $debug
from what I can see on screenshot, everything is fine so nothing to worry about

[jade topaz]

There’s / commands, right?

Is there a way to pull up old tickets after deleting? Accidentally deleted a ticket that I had open a few hours ago

[jade topaz]

Deleting a ticket is irreversible, if you just closed the ticket you can see the transcript.

Where would the transcript be? and would it show the conversation had?

[gilded verge]

If you are asking if there are any forward slash commands, there are currently not.

[jade topaz]

Is it viewable on the dashboard?

[jade topaz]

If the channel does not exist, you cannot get the transcript after deleting it.

[gilded verge]

You have all the commands available in your dashboard in Command Configs

[jade topaz]

Ahh ok

[hybrid badger]

Hey, does somebody know how to add Emoji to the Embed Description? I'd like to add the Twitch Symbol but it only works on Buttons as an Emoji ...

[shut bolt]

Use the $id command

$id

[humble sequoia]

<:mike:922863825827536966>

:mike:

[shut bolt]

And copy the text

[hybrid badger]

thanks

[shut bolt]

Sure

[hybrid badger]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[hybrid badger]

do i have to upload it first to my server?

for example i wanna use twitch:314349922755411970

thats the id of it 🙂

[shut bolt]

:twitch:

[shut bolt]

Yes

If Ticket Tool does not have access to the emoji

It can't use it

And take into account to use the full string including <>

[hybrid badger]

Its weird. Button Emoji works

but when i put twitch:314349922755411970 in the Panel Message it doesnt

here it works aswell but just in the Panel Description it doesnt 😦

[velvet fiber]

i need help the server isn't popping up no matter how much i reload

[hybrid badger]

@shut bolt still doesnt work .. uploaded one to my server.. and it doesnt work 😦

[shut bolt]

Server ID please

[hybrid badger]

private message

?

or here