🆘│community-support

[shut bolt]

message Claiming actions

[full fable]

is there any way to reopen a ticket from a different server after it has been closed if im not the admin

[shut bolt]

No

[full fable]

Well I’m screwed then 🥲

[shut bolt]

Damn, F

Hope you can get it reopened

[mint brook]

Hi basically after a certain amnt if tickets done , the bot starts making tickets at the very top of the server prolly coz the carrot was filled but This is creating a lota mixing is there any way to fix this ?

[solid briar]

What does it mean when people have this show up when they want to open a ticket 'Invalid Form Body'
When I try to open a Ticket it's working fine.

[gilded verge]

He needs to update Discord

[solid briar]

ah now it's working thank you 🙂

[iron night]

Gave +1 Rep to @gilded verge

[iron locust]

how ido claim

[gilded verge]

Claim what?

[humble sequoia]

━━ moved to ticket ━━

[winter moon]

I have a problem. If I want to open a ticket and click on the button there ist the message "invalid Form body" what should I do now?

[gilded verge]

You need to update Discord

[winter moon]

Okay

[winter moon]

I have no Update for discord

[gilded verge]

This usually occurs when the application is not updated.

[winter moon]

Is the beta version the problem?

[gilded verge]

oh, this could be the reason 😳

[regal goblet]

@winter moon try reinstalling

[winter moon]

I will try it

[jade topaz]

Hm hi

[hollow mantle]

halo

[weak oasis]

hey

[strange moss]

hey

[winter moon]

This doesnt work

[outer hearth]

I tried submitting a support ticket but
Warning: Server at discords channel limit of 500

[copper owl]

Then you have to wait

until the server deletes some channels or tickets

Nothing we can do, it's a discord limitation

[outer hearth]

i tried again after 1 day but it still happens

[mint brook]

Hi basically after a certain amnt if tickets done , the bot starts making tickets at the very top of the server prolly coz the carrot was filled but This is creating a lota mixing is there any way to fix this ?

[craggy geyser]

Discord have a limit of 50 channels per category. But you can set more than one category for a panel and then when the first one is full, it will use the next

[craggy lava]

Hi
Why can't I make a ticket from my phone?
People from the computer can, but not from the phone
can this be solved somehow?

[silver wagon]

Guys

Pls how to create ticket

@radiant moss

@copper owl

[regal goblet]

#546557408902905896 Rule #4 Dont tag staff team @silver wagon

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[regal goblet]

@silver wagon Here^^

[silver wagon]

Pls how to create ticket

[regal goblet]

Check the guidelines mentioned here @silver wagon

[silver wagon]

Ok

Pls commande tickets tool

...

[fallow ingot]

Update your app

[craggy lava]

thx ❤️

[polar plover]

How do I change that name?

[graceful plinth]

🇵🇱

[gilded verge]

These are multipanels and they are only available for Premium users, so now you can't do that.

[polar plover]

I have prime and I am together but he name crate ticket

And idk how I chang him

[gilded verge]

To do this, go to your dashboard, next in the settings on your panel, then expand the Button Options tab and change the name in Create Ticket Settings.

[terse lichen]

any config sellers in here

[gilded verge]

*this settings

[frozen charm]

I set up auto transcripts, and it won't work. Can someone help?

[gilded verge]

Auto Save Transcript only work for premium

[frozen charm]

I have premium

This isn't my main acc, since people would stalk me from my server, but yeah

[gilded verge]

you must select the log channel and the autosave-transcript event

[frozen charm]

oh my god I am so very very dumb

[gilded verge]

no, you not

[frozen charm]

ty ty

I'm pretty sure that'll fix my issue

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[frozen charm]

that was unexpected and did make me smile

[jade topaz]

I made a couple tickets in my server and I can’t make more

[drifting basalt]

How can we setup such that only members with a particular role can close or delete the tickets ?

[frosty venture]

how to make ticket channel

[gilded verge]

If you have opened a few tickets you can't get more and probably because there is a limit. Check your settings.

[frosty venture]

how

i mean how to make a ticket channel

[gilded verge]

It would be a good idea to add this role as Support Team Roles. Go to Dashboard->Panel Configs->Panel Settings and to add permissions for these roles you want in the command settings.
*Maybe there's a faster option, but I did that that's the way I'm talking about it.

[gilded verge]

To make it clear, you mean this, right?

If yes, please go to #🤖│bot-spam and use: $help setup

[frosty venture]

ok

[short ledge]

Hmm for some reason I’m unable to delete ticket channels created thru the bot or transcribe thin into a log channel. I was able to do this initially but not anymore…

[toxic tiger]

Why is the bot not giving me any help

[gilded verge]

#🤖│bot-spam

[drifting basalt]

Even members who don't have support role are able to use commands and close tickets in my server

[gilded verge]

ou, I guess I'm starting to understand. I will try to make a video to show you how to properly set the permissions. It can take a while, please wait.

but if someone else can help you faster, get help from that person.

[toxic tiger]

None of the comands work

[gilded verge]

this is wrong channel, you must go to #🤖│bot-spam (click on this channel)

[gilded verge]

Below I showed my setup for a no premium server. Btw, those 4 roles, which can be seen in the video, are support roles.
If there is still a problem or any questions, let us know.

*I hope that I helped at least a little.

[drifting basalt]

Ya Thanks a lot

[iron night]

Gave +1 Rep to @gilded verge

[silent falcon]

The interaction failed
for this error how do i fix this?
it's my first time that my customer encounter. no body else has that problem when creating a ticket

[humble sequoia]

━━ moved to ticket ━━

[bronze iris]

I need for my LTV to be migrated, im see that I just missed the window Please help for me not to lose my investment thanks in advance!

not really sure how to make a ticket

[ocean acorn]

Go to #🎫│make-a-ticket to make a ticket

[bronze iris]

not sure why I cant text on your link

[ocean acorn]

wdym?

[bronze iris]

I clicked on English emoji and didnt know what to do next

[ocean acorn]

It should've made a ticket

[shut bolt]

Indeed

#956664138350874625

That's your ticket @bronze iris

[bronze iris]

this is my complaint: I need for my LTV to be migrated, im see that I just missed the window Please help for me not to lose my investment thanks in advance!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bronze iris]

this is to much!

[shut bolt]

We can't help with that, sorry

[hearty crypt]

Help?

non-empty strings?

[shut bolt]

Could you give me the server ID please?

[shut bolt]

That means some field that should have text is being empty, but it's a weird error I've seen before

Thanks, please allow me a second

[iron night]

Gave +1 Rep to @hearty crypt

[shut bolt]

Oh alright

I see the problem

The panel's name

You have 2 ways to solve it

Option 1

Give a name to your panel

Option 2

Edit the transcript message

And remove or place something to that field

Let me know which one you prefer and I'll guide you

[hearty crypt]

I'll try the second one rn

[shut bolt]

Sure, let me know how it goes

[hearty crypt]

First one worked

Thank you

[shut bolt]

Sure

Wrong message

But yes

[hearty crypt]

haha alr

[shut bolt]

Have a good one mate

[fast jetty]

Hi, Premium for this bot allows me to edit the Pfp of the Bot and the Activity/Status of it?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[fallow ingot]

[fast jetty]

Thank you

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[gloomy tundra]

How can I create multi panel?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[crude relic]

How do i ping the support team in my ticket message

[crude relic]

@short stump

[gilded verge]

Read the #546557408902905896, mainly rule 4

Then you can go to #🤖│bot-spam and use $help ping

[crude relic]

ok

[plucky bridge]

O ticket tool está bugado pq no site do ticket tool não aparece meu serve pra eu configurar sendo que ele tá com o meu cargo (dono) já reloguei mais não funciona peço que me ajude.

🇧🇷?

The ticket tool is buggy, because on his website it doesn't show up for me to configure, and it has my position (owner) I've relogged it but it doesn't work, I ask you to help me.

🇺🇲?

[stuck lagoon]

gm ,I need your guys help , how could i find the delete ticket?

[plucky bridge]

?

[gilded verge]

If a ticket is deleted, it cannot be restored. If the ticket is closed, you will still be able to access it. I'm not sure, but do you mean the transcription, i.e. the transcript of the conversation?

[stuck lagoon]

yes

[gilded verge]

Does your server have premium?

*Bcs If the server does not have premium and you want the transcription to be saved, go to your open ticket channel, there you need to use the $transcript command and then the transcription will be sent to the channel you set in the panel settings.

[grand tide]

Hello, I need some help.

How do I make in my channel to where other people can click on submit a ticket?

I can see it in my channel but they cannot see it in theirs

[gilded verge]

Hey, so this is all about permissions. Go to Dashboard, then Panel Settings, and then Permission Options. In the video I showed the permissions I did for the server without premium.

I hope that I helped at least a little.

[grand tide]

Thanks boss that worked

@gilded verge

[gilded verge]

oh, then can you use: thanks @miroxik74 (with mention) in one message?
this help me

[grand tide]

thanks @gilded verge

Better ❤️

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yay! love u

[feral citrus]

i need help

[gilded verge]

No one can help you because ~~they ~~ we don't know what you mean. 😐

[feral citrus]

i rebranded my server and want to change the automatic message that is sent in a new ticket but i can’t find out how

@gilded verge

[gilded verge]

Go to Dashboard->Panel Settings->Expand Panel Options and click Edit Panel Message. Then change text on Message Text and Embed Description. You need premium to change Message Text but dont need premium to Embed Description.

[tough ibex]

Hi guys,
Can you help me?
How can I get a ticket for support channel?

[gilded verge]

Hi, please go to #🤖│bot-spam and use $help setup

[gleaming wigeon]

is there auto transcript

[gilded verge]

Yes, but only for premium

[gleaming wigeon]

oh ok

thank

[fallow ingot]

here are the premium perks:

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[gleaming wigeon]

6$

expensive for turkey

[fallow ingot]

or you can get ticket tool premium for free

[gleaming wigeon]

how

with boost?

[fallow ingot]

all you have to do is vote every 12 hours.

[gleaming wigeon]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[gleaming wigeon]

just top.gg?

[fallow ingot]

and that as well

and botsfordiscord.com

[gleaming wigeon]

ok one more question

if 10 members votes will we earn more hour

[fallow ingot]

only you can vote

[gleaming wigeon]

admins

[fallow ingot]

or they can vote and transfer the votes to you using $vote link command.

[gleaming wigeon]

okehy

i voted

what should i do now

[fallow ingot]

you need to get 6d or votes worth then you'll be able to redeem.

I'd save up to about 30 days if was you.

[gleaming wigeon]

thats what i will actually do

😄

[fallow ingot]

👍

[gleaming wigeon]

thanks for helping

[fallow ingot]

anytime

[gleaming wigeon]

thanks @fallow ingot

[gilded verge]

@aaronxyas, Where can I find all the available commands on this server? 😳

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

let me ping you in bot commands

its also pinned

[gilded verge]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[gleaming wigeon]

@fallow ingot hey

i started free trial

[fallow ingot]

#546557408902905896

[gleaming wigeon]

sorry

how can i enable auto transc.

[gilded verge]

this is for premium servers

[gleaming wigeon]

ok i enabled it

[gilded verge]

Then if you have premium, go to Dashboard->Panel Settings->Logging Options->Auto Save Transcript

[untold blaze]

how to make it so ticket tool pings a role when a ticket is opened

[gilded verge]

Go to Dashboard->Panel Settings->Expand Panel Options->Edit Panel Message. Add the role name or the role ID to the Message Text, but your server need premium to change Message Text. Look below:

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gloomy tundra]

Multi panel is not working

[echo cipher]

hi

[gilded verge]

Of course it works because I checked it a moment ago, you need premium to did this.

[gloomy tundra]

It works on free trial?

[gilded verge]

It should work even if it's a free trial 😕

[gilded verge]

I created a new server especially for you and used the free trial. Everything works fine 😉

[scarlet python]

Как сделать так чтобы бот работал

[jade topaz]

Hello

How to setup ticket tool transcript and logs

?

[gilded verge]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[gloomy tundra]

Can you say me how it works? In dm

Please

[gilded verge]

I can make a video in my configuration, please wait.

[lavish topaz]

السلام عليكم

وش الامر اللي يقفل التكت بسرعه

[gilded verge]

*I have no roles in commands because this server is a test server specifically made to show you that everything is working fine.
If you have questions, don't hesitate

[grizzled sail]

Is there a way to edit the ticket panel without having to send a new message?

[gilded verge]

You mean editing what's in the screenshot, right?

[grizzled sail]

yes

[gilded verge]

then unfortunately not, you would have to re-send the panel to the channel.

[grizzled sail]

I have seen this in one server tho. Is it a premium feature?

[gilded verge]

I think these are just panels but configured for a given topic.

[grizzled sail]

I'm sorry I don't understand or maybe I'm not fimiliar with that haha

[gilded verge]

My point is, someone made a panel and wrote a custom Panel Message
My example custom panel:

When you go to Dashboard->Panel Settings-> Expand Panel Options->Edit Panel Message, there you can change the Embed Description for free up to 250 characters of message.

If necessary, I showed what is what on the screen

[grizzled sail]

Thank you! @gilded verge

[snow canopy]

hello

[gilded verge]

can you use it again but without edit, please?

[snow canopy]

no speak english

from brazil

im from brazil

speak portugues?

[grizzled sail]

I forgot to ping you there and hence edited lol

[jade topaz]

Gayzao

[snow canopy]

um brasileiro?

[jade topaz]

Não

[snow canopy]

ata

[jade topaz]

Sou italiano

Hola

[snow canopy]

pensei que fosse

man

[jade topaz]

?

[snow canopy]

eu adicionei o ticket no meu serve dai fui configurar e não aparece la o serve akkakakaka

[jade topaz]

hi

[snow canopy]

não sei oque eu faço

[gilded verge]

Yes, my only point is, if you want to say thanks, use thanks @mention without editing and then the user gets a reputation point :>

[iron night]

Gave +1 Rep to @grizzled sail

[jade topaz]

Vix

Ele nao aparece no server,m

?

[snow canopy]

I added the ticket to my discord and when I went to configure the server, what can I do?

[gilded verge]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

hi i just bought a premium bot ticket tool
how can i make a different sections and every section with hes emoji

@atomic solstice @copper owl

[copper owl]

Read the pins in here.

And don't ping us for support.

[jade topaz]

bro just tell me what i do and stop talking to me like this it's my first time here !!!!

chill

[dapper spindle]

How do I put a custom role that can see the ticket if it opens?

@jade topaz

[jade topaz]

i'm trying to get helped like u brother

[dapper spindle]

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

@jade topaz Read the message above that explains how you have multiple buttons in one message.

[dapper spindle]

@copper owl

[copper owl]

@dapper spindle

Just be patient. I can't help multiple people at the same time.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@dapper spindle read this ^

[dapper spindle]

Okay

[jade topaz]

how i add the premium bot

i subscribed already

"scared to mention"

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

appreciate you following the rules :)

[jade topaz]

i did the steps but still the premium didn't join our discord

[copper owl]

It most likely did if you followed all the steps correctly. Check the members list, and check the roles. If you have the premium ticket tool bot role in the server, then it joined

[jade topaz]

so i make a new role for the bot then i add it ?

[copper owl]

Nope. You check the roles to see if the premium ticket tool role was created already.

[jade topaz]

nope

[copper owl]

If it was created already, then the premium bot is in the server

[jade topaz]

not yet

[copper owl]

Then you didn't follow the steps 100% correctly

try again and make sure no one is kicking or banning the bot (VIA audit logs)

[jade topaz]

how i find the premium code ?

[copper owl]

There wouldn't be a code if you bought it via our website

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[copper owl]

second link here, you should see the subscription

[jade topaz]

subscribtion on my server but the bot didn't join yet

idk

[copper owl]

You have to invite it yourself

as seen above. It should join immediately once you're done with the steps.

[jade topaz]

i did the steps and i pressed save subscriptions
but the premium didn't join the discord server

[gilded verge]

how not work? premium work, watch:

[jade topaz]

thanks alot

it works

[gilded verge]

[dusky yoke]

hello, good afternoon, do you have any special reason that does not let me configure the bot in a discord SV? it tells me that it is not online

[gilded verge]

I don't know if it's up to date but .... #🆘│community-support message

It's strange because the ~~usual ~~primary bot on my server works, maybe you have to wait or something?

[dusky yoke]

tenks

[jade topaz]

can i change the premium bot pic/name ?

[gilded verge]

Currently, it is not possible to change avatar Ticket Tool bot, unless I don't know something xD
But if you want to change nickname on server, you can do it 😄

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[copper birch]

Help me

[gilded verge]

with?

[copper birch]

response":"Failed to locate null","style":"error"}

[gilded verge]

Then I can't help but please wait for someone else.

[copper birch]

Ok

@gilded verge well thank you

[iron night]

Gave +1 Rep to @gilded verge

[atomic orbit]

How do I whitelist a role?

[copper birch]

@iron night Help me

[iron night]

Couldn't find command 'me'

[gilded verge]

As far as I know you can add a role but only to Blacklist
Can you say more what you mean?

[atomic orbit]

I never blacklisted a role and it says the role it’s blacklisted when I check the permissionlevel (-1)

[gilded verge]

I'm not sure if I can help here, im sorry

[atomic orbit]

It’s okay thank you

[idle summit]

Hi

can i config the delay per ticket?

[atomic orbit]

oh yes if I may ask, where do you blacklist them?

[atomic orbit]

Bruh, I accidentally typed my role there I’m so dumb

[buoyant grove]

Does anyone know how I can close and delete all the tickets on my server?

[fallow ingot]

You can’t unfortunately.

[fallow ingot]

You’ve been rate limited, don’t worry it’s not permanent and we didn’t manually ban you from the website. It’s something we have to stop attacks. It should re allow you access to the dashboard within 1 hour. However it may be longer or shorter.

[pearl ledge]

Hi, just wondered if it's possible to auto delete a ticket if inactive for a certain amount of time

[copper owl]

Nope. Not as of now. It's a highly suggest feature so it might get added again in the near future.

[next pawn]

Need help

[jaunty basalt]

Can you delete a ticket with a reason?

[regal goblet]

You can close the ticket with $close reason

[jaunty basalt]

Cheers, do I just ping the bot to check the prefix?

[regal goblet]

Yeah tag and type debug @pseudo glen debug

Woops

Not the ID, the ping/tag

[jaunty basalt]

Yeah, got it. Thanks @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

Yw

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

@next pawn ^^

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[winter bay]

my server isnt showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[humble sequoia]

━━ moved to ticket ━━

[whole owl]

22866769

]

22866769

[polar plover]

How do I get the tick that never gets erased?

[regal goblet]

The tick? @polar plover

[polar plover]

yup

I want the order $delete to close

how? @regal goblet

[regal goblet]

Use $close

🤔

[polar plover]

no no

i want my admin can not use $delete

[regal goblet]

Ah you would have to disable your admins role from the delete command

https://i.imgur.com/VAq2JiX.gif

Like this ^^

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[regal goblet]

@jade topaz check both embeds above, they have all the necessary info on how to start using the bot

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

Lol no problem

[jade topaz]

hi

i want open ticket in server

here

@regal goblet

[jade topaz]

can i ping a role in tickets with free one? its so annoying

[copper owl]

Yeah you can

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

check the message above for an explanation

[jade topaz]

Tysm

@copper owl tysm

the bot told me to ping u lol

[copper owl]

no problem

[coral onyx]

it gives an error, what is the reason? Unknown Integration

[jade topaz]

is there a command to close every open tickets ,
?

[plain surge]

Please make sure that Discord is up to date on your device

[plain surge]

No, but you can use the command $close in each ticket channel rather than pressing the button

[coral onyx]

@plain surge latest version

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

What do tags do?

[jade topaz]

@copper owl

[copper owl]

#546557408902905896

[jade topaz]

sorry

[random verge]

Hi! I would like to know if when managing the Ticket Free bot, when adding its first message in a chat, you can add an image

[jade topaz]

$help image

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

lool

where do I upload the picture to get the link to put into my pannel

[lapis pagoda]

$help commads

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[random verge]

Where?

[shut bolt]

$directURL

Well I forgot the tag name

But basically I suggest Imgur

[shut bolt]

With the free version you can't use the image fields

[jade topaz]

ok

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Mar 26, 2022, 12:38 PM

[shut bolt]

There we go

[random verge]

oh ok thank you very much

[shut bolt]

No problem

[gilded verge]

I don't understand imgur, I don't think I can get along with him so I did it differently.
I have a special channel on the server and I uploaded the image on that channel. I copied the link to this image (to the image, not the message) and put it in the Panel Message->Image Url (big at bottom).

[shut bolt]

Yeah you can do that but if you delete the message, channel or server it will get deleted. Imgur doesn't delete their images, unless you delete them manually

Imgur is quite simple, you go to their /upload page, then you right click on the uploaded image and then go to open in new tab, that will show a link somewhat like: i.imgur.com/XYZ.extension

And that is the direct url you can use

[gilded verge]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[ripe birch]

Ho

Hi

I need help

I want to add a role to the ticket tool thing

[gilded verge]

Do you mean adding a role to tickets?
If so, take a look below:

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[atomic solstice]

@forest vigil try typing $debug in one of the channels in your server and send here the link that the bot responds with

if it doesn't respond then make sure the bot has the view channels & send messages on in that channel

[forest vigil]

https://discordapp.com/channels/509192800865353738/662692902245498910/957284870898479114

[atomic solstice]

ok try this link: https://tickettool.xyz/dashboard/956513152705654804

once you do that you can try logging out and logging back in and it should be in the manage servers tab after that

[forest vigil]

Tysm, it worked

[atomic solstice]

no problem

[cobalt breach]

Hi, I have a question, so in my server, the ticket setup looks a bit like this:

and it's already made

but I want to add a role that automatically has access to the created ticket

but when I go in panel configs of the server

this is all I see

is there anyway I can add the role?
Thankyou for your kind help

[gilded verge]

If you mean Support Team Roles, go to settings of your panel

[cobalt breach]

ohh thankyou, for some reason I completely missed that-

[gilded verge]

you're welcome

[jade topaz]

How do I make it so staff can’t delete tickets

[gilded verge]

In this case, you can remove the permission to use the $delete command.
Dashboard->Command Configs

[jade topaz]

Like this?

[gilded verge]

maybe justeveryone, but that's okay too

don't forget to save your settings

[jade topaz]

I don’t want my staff closing them

[gilded verge]

yes, that's why you just need to add @everyone to theDisabled Roles in this command.
so you don't want them to close their tickets either? then do the same for the $close command

[jade topaz]

Ok

[gilded verge]

this is not general

[cyan python]

who?

[gilded verge]

go to #💬│general-chat

[cyan python]

cares?

[gilded verge]

rules?

[cyan python]

omg bro stfu

[gilded verge]

Stop insulting me

[cyan python]

🤡 🤡 🤡

[cyan python]

nah

[jade topaz]

Jidion lines.. Bruh If you no longer need support kindly redirect yourself to #💬│general-chat!

[cyan python]

no

[scenic egret]

is there a way to see past tickets opened, I had a guy buy something and the transcript didnt save cause i didnt have premium

[atomic solstice]

if you didn't save a transcript and the ticket was deleted then there is nothing you can do

[scenic egret]

gotcha ty

[iron night]

Gave +1 Rep to @atomic solstice

[cyan python]

🤡 🤡 🤡

L comunity

[untold salmon]

can some1 help me

[gilded verge]

no one can help if you don't write what your problem is 😐

[untold salmon]

oh

when i try to make a pannel an send it the channel gets nothing

[gilded verge]

and did you check the permissions, does the bot have the right ones?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[untold salmon]

yeah

[gilded verge]

please give the bot administrator permission for a while and try sending the panel again. I'd like to make sure

[untold salmon]

ok

it already has everything

and i tried sending the panel it says it sent but it didn't

[gilded verge]

1. Have you ever changed from primary to premium bot on your server?
2. Could you show me the dashboard screenshot? I mean "Bot Permission Info"
3. Do you see any error messages after sending the panel to the channel?

[untold salmon]

sure

[gilded verge]

Could you still answer the 1st and 3rd questions?

[wispy breach]

buenas

no me llega un retiro del 25 de marzo

perdón de 25 de febrero

[cerulean vapor]

Personne sait répondre à mon ticket

J'ai un gros problème avec le site tickettool

[gilded verge]

*Estas en el servidor equivocado

[wispy breach]

@gilded verge Idont urdestand

[gilded verge]

When you send the panel to the channel, do you see any error?

[untold salmon]

wdym

[gilded verge]

something like this:
do you see any error?

[wispy breach]

@gilded verge no, see any error

[jade topaz]

Hey guys

[gilded verge]

oh! Let's test something, please kick and re-invite the bot to the server. Then try to log in to the Panel again and send the panel to the channel, okay?

[worldly escarp]

hi

when i add @pseudo glen to my server

it doesnt come up in the dashboard

[gilded verge]

Hi, please read "1. Why can I not manage my server on the dashboard?" on #799695838917820416

[jade topaz]

How do I give certain roles permission to view tickets

[gilded verge]

If you mean moderators: Go to Dashboard->Panel Configs->Panel Settings->Expand General Options and in Support Team Roles add moderator role

but if you mean all permissions then I recommend these:

[untold salmon]

@gilded verge do u know why i can't do the thing i'm kinda confused

[gilded verge]

wait

[gilded verge]

ehm, okay? my message left... then again...
@untold salmon, do you try to re-invite bot?

[untold salmon]

i'll try now

[junior quarry]

Hello, what is the reason for me being blocked every once in a while?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

how to make a ticket?

how to add the channel ticket in my server

??

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

this ⬆️

[brave tartan]

my blacklist role doesnt work

can anyone help?

[gilded verge]

Everything works correctly.

[gilded verge]

Have you used a test account for this?

[brave tartan]

yeah hang on let me try it again

fixed

[gilded verge]

😄

[jade topaz]

How do I get the transcript to be sent when the ticket is closed?

[gilded verge]

use command $transcript

[jade topaz]

I saw it in a friend of mine, a bot was sending a message to the #transcript ticket as it was closed, is there such a feature?

Or maybe I am wrong?

[gilded verge]

i think, you mean auto-transcript-save, this is for premium

[jade topaz]

😭

[wanton path]

what does Bypass channel list and watch all of them mean in command style tickets?

[gilded verge]

Remember you can have premium for free. All you have to do is vote for a bot on both sides every 12 hours. Go to the channel #🤖│bot-spam and use $vote command and read that information

[jade topaz]

uuu

let me try it

[silk pivot]

So um I am trying to create a ticket where only a specific role can open that ticket not everyone can open

[jade topaz]

@gilded verge how can i open it (auto-transcript-save) (found)

[silk pivot]

My settings are like this and it's not working

[gilded verge]

There :
Dashboard->Panel Configs->Panel Settings->Logging Options->Auto Save Transcript

[gilded verge]

1. Do you check it from the test account?
   If yes:
2. Have you checked the difference between having this role and not having this role on the test account?

I am asking because I have the same configuration and everything works fine

[late stirrup]

hi i need help with the ticket bot

[gilded verge]

what you mean?

[late stirrup]

i have the ticket tool on my friends server and i want to get to the dashboard and i cant

how i can do it

[gilded verge]

huh? wait... can you try ask again?

[late stirrup]

?

[gilded verge]

nvm, wait please...

[late stirrup]

https://tickettool.xyz/manage-servers this would not work for me

[gilded verge]

on your friends server, use command $level and please send a screenshot

[late stirrup]

User permission level with Ticket Tool
permission level: 4 (Guild Administrator)

this is it

[gilded verge]

on the TicketTool website, please log out and log in again, then check if the server is displayed

*I mean, make sure you are logged in with the correct account

[late stirrup]

it dont work

yes its my account

[gilded verge]

To be sure, please check it from a different browser and if that doesn't help, try it on a different device

[late stirrup]

Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

this is on the website

[gilded verge]

You can also try to kick him from the server and invite him again

[late stirrup]

ok

but i have the permission to go to the dashboard or ?

[jade topaz]

is there a way a user can have multiple tickets open?

[gilded verge]

if you are the server administrator you should have access to the dashboard, after inviting the bot to the server again, check if the server is displayed

[late stirrup]

its not

[gilded verge]

still not see?

[late stirrup]

no 😦

[gilded verge]

in this case, it is worth contacting the support directly, go to the channel #🎫│make-a-ticket and select the appropriate option
I'm sorry there is nothing else I can do, sorry

[late stirrup]

but thank you anyways

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

woah! you're welcome

[gilded verge]

in your panel settings you can define the limit of open tickets for a given user

[jade topaz]

just this sec found it thanks 😄

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

oh 😅

[turbid halo]

تروحون للسينما؟

[untold salmon]

it didn't work

[gilded verge]

then try to kick bot and invite again, did you check it?

[untold salmon]

the reinvite

[untold salmon]

yes

[gilded verge]

in this case, it is worth contacting the support directly, go to the channel #🎫│make-a-ticket and select the appropriate option.
I'm sorry there is nothing else I can do, sorry

[untold salmon]

np thank you still

[storm bloom]

My server not showing in the website

Can sm help me ?

[gilded verge]

please go to #799695838917820416 and look at "1. Why can I not manage my server on the dashboard?"

[jade topaz]

Hii, where do I use $vote redeem command? will it generate code if I do in bot commands XD Not sure if I want others to see, or will it dm me

probably dm because other way doesnt make sense

it did dm me, just now

thank you! XD

[meager bramble]

Not had service since Wednesday. Was told down for maintenance but two days later still service. Has anyone else experienced this as not getting anywhere with ticket tool, no answer?!!,,,,

[shut bolt]

Ticket tool hasn't been down for maintenance this last week

It was probably closed in the server you faced that

[meager bramble]

Yes server problems but no solutions as yet

[shut bolt]

If they decided to lock their tickets its not something we control

[meager bramble]

Missed all the F1 over past 2days. Ok, thank you.. Will wait to see possible alternatives, if someone comes back to me that is 😔

[shut bolt]

Alright, may we close the ticket you opened here?

[meager bramble]

Yep! Will wait to see if can another working url. Thanks anyway

[jade topaz]

what is the limit of tags? How many can we create? For Premium

[regal goblet]

@jade topaz Unlimited for both free and premium users

[coarse trench]

Can you $add someone to the ticket without it being posted in the ticket chat? Like a quiet add?

[gilded verge]

To add someone to ticket, you have to do it on this channel, then the answer is no 😕

[coarse trench]

No, I mean on an actual ticket. When I use the $add command it send a message in the ticket that i added that person to the ticket. I am wondering if I can add someone without sending that message

[gilded verge]

Unfortunately not, or you can manually change the permissions of a given ticket channel and add a user there

[coarse trench]

Gotcha. thanks

[unborn phoenix]

hey guys needing some help with the ticket tool trying to add a make a ticket section

[slender minnow]

Ticket Category? Or the message that helps user open a ticket?

[unborn phoenix]

i have a rust server and discord server for rust i want it to be where they can open a ticket to contact a certain role of people and also for any rule breaking or cheaters

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

Refer this guide to set up that mssg using the bot ^

[unborn phoenix]

thank you

see how you guys have make a ticket i want that basically

[jade topaz]

how do I add certain roles to be able to view tickets

[slender minnow]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[slender minnow]

@jade topaz refer above ^

[jade topaz]

hello, I want a ticket system to my discord Failed: Invalid panel id gives an error like this, can you help me?

[slender minnow]

can i see a screenshot of what you are getting?

[slender minnow]

you use it as $panel [panel id] where the panel id is numeric form

like $panel 1 which will send the very first panel

[jade topaz]

?

My English is not good, did I misunderstand?

[slender minnow]

yep

[jade topaz]

Do I need to enter the id of my own discord?

[slender minnow]

no

how many panels have you created on the dashboard?

[jade topaz]

0

[slender minnow]

you need to make one before using the bot

refer the docs for setting up panels

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

^

[jade topaz]

thx

[meager bramble]

Hi, can someone please help? I am not sure which MAC address you have operating on my account as I have two. Not getting any service on either of them!

[jade topaz]

H

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vernal zenith]

My server doesn't show up

[copper owl]

log out and back into the website

[vernal zenith]

ty

[remote spruce]

hello, I don't know why I try to add the bot to a discord server but it can't find it on the board, do you know why?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[slender minnow]

@remote spruce refer above ^

[halcyon bluff]

my account got banned for botting and idk how to fix it with the life time guarantee

[copper owl]

seems like you're in the wrong support server

[halcyon bluff]

hurts

lmao

[tulip girder]

Hello, I currently have the premium paid for the bot, and I have a question because I want to place the tickets that will be opened in a discord category
instead of in the root of the discord
could that be?

[lilac girder]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[lilac girder]

@tulip girder

[tulip girder]

thanks!

[prime spindle]

Hello, how to make tickets private when people want to create ticket

like it not be public

[humble sequoia]

━━ moved to ticket ━━

[obsidian jasper]

ticket tool says that it cant talk or view the channel when it has an admin role

[copper owl]

does it have a role called admin or does the role have administrator permissions

[obsidian jasper]

it has administrator perms

what do i do

[copper owl]

Screenshot that please, and screenshot the error

[copper owl]

okay and screenshot the administrator role

[copper owl]

ID of the server?

[obsidian jasper]

let me check rq

[ashen aspen]

what will happen if tickets reached 50?

[copper owl]

you'll have to elaborate

[obsidian jasper]

946562800065605632

thats the id

[ashen aspen]

what?

im asking.. what if server have 50 tickets and someone tried to create a new ticket

[copper owl]

your footer icon is pretty weird.

[obsidian jasper]

huh

[ashen aspen]

and category limit is 50

[copper owl]

it will get created at the top of the server

[obsidian jasper]

ill remove it

[copper owl]

try copy pasting it into a channel in your server and see how long it is.

[obsidian jasper]

the footer?

[copper owl]

the footer icon

[ashen aspen]

but does the "uncategorized" category also have limit?

[copper owl]

the what?

uncategorized category?

what does that mean

[ashen aspen]

lol

[obsidian jasper]

i dont remember where i found it

[ashen aspen]

the top of server

[obsidian jasper]

ill go ahead and remove it so uh

[copper owl]

discord servers have a limit of 500 channels

categories have a limit of 50

[copper owl]

yeah it's pretty long. that's what is causing your issue

[obsidian jasper]

ty it worked!

[copper owl]

this is your icon haha

[obsidian jasper]

thats super big lol

[copper owl]

yeah that was the issue

[obsidian jasper]

i think i copy and pasted the google link instead of the image link

[copper owl]

No worries, glad it's fine now

[solar pasture]

how do i change the location ticket transcripts are saved to?

[ashen aspen]

yeah the limit of the top of server is also 50

[gilded verge]

If you want, then change Transcript Channel on Panel Settings to another

[solar pasture]

Sweet thank you!!

[iron night]

Gave +1 Rep to @gilded verge

[exotic epoch]

Hello, how do I put a picture in the list of open ticks?

@copper owl

[gilded verge]

#546557408902905896, Dont ping staff, rule 4 @exotic epoch

Image Url (big at bottom), Thumbnail Url (top right), Footer Icon Url is only available for premium

[brisk cove]

[jade topaz]

is there a way i can send an image with my ticket message? i got a banner made and i was wondering if i could have the bot send it

[opal mica]

You need premium for that I think

[shut bolt]

You can do it, as Kings mentioned you'll need premium

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Mar 27, 2022, 11:55 PM

[shut bolt]

Use the direct url on the Image Url field

[opal mica]

If you don't have premium you can do the 7 day trial of premium to do it for 7 days

[jade topaz]

after the 7 days does it delete?

[opal mica]

With the free trial I think it will. But if you buy premium for 1 month you can renew it and 1 year

[winged ivy]

how to setup automatic delete ticket in XXX time ?

[shut bolt]

Not a possibility as of now

[thin shale]

How do u get this bot working on phone

Help

[jade topaz]

how to edit this massage

[craggy geyser]

Currently you can't

[jade topaz]

this

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Ticket Options->Ticket Message->Embed Description

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[craggy geyser]

Have a gif if easier

[jade topaz]

How can I become with tech support arabic

[gilded verge]

#📣│server-news message

[tiny widget]

hi could i can get some help 🙏

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[tiny widget]

i los access to my wax account

lost

[copper owl]

You're in the wrong server bud

I don't even know what a wax account is

[tiny widget]

what is thiss for

Because i have a few problems and not sure why i made a ticket

[copper owl]

you haven't even made a ticket yet

[copper owl]

it's the support server for ticket tool

[tiny widget]

could you explain a bit more sorry i very confused

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

you're in the wrong server

We aren't the people you're looking for, we cant help you with any issues unless they're related to ticket tool

[tiny widget]

okay thanks for nothing why are people online soo wired get a life mf

suck my balls

[copper owl]

Not sure why you're pissed off at me LMAOOO

[copper owl]

Nah I'm good brother, I'll take a hardddd pass on that

[tiny widget]

catch me outside

[copper owl]

👍

[hearty quest]

backgroundless ticket tool emoji

[hearty quest]

if you want to make it into an emoji/role icon

[gentle laurel]

Botu discorda nasıl kurabilirim

[native ledge]

Hey! I was wondering if there is the possibility to have more than 1 emoji in the same panel, so it opens tickets for different reasons.

[craggy geyser]

Do you mean like #🎫│make-a-ticket?

If so, it's a premium feature

[native ledge]

Yes. Okay thank u 😄

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@gentle laurel ⬆️

[frosty warren]

How do you set it up on mobile?

[humble sequoia]

━━ moved to ticket ━━

[ruby wyvern]

Can you change the permissions to allow users to add an attachment on the ticket. Eg. A screenshot of an issue?

[slender minnow]

yes

[ruby wyvern]

How?

[slender minnow]

Panel config ---> user ticket open permissions

[ruby wyvern]

Ok ty

[hearty quest]

do i need to invite the premium bot for the premium features

i have premium

i used a key

[copper owl]

no you dont have to

you can use the premium features on the free bot

if you have premium that is, which in this case you do

[jade topaz]

The premium bot will have faster response times and better uptime due to a lower number of servers, It's only recommended to switch if you plan to stay with Ticket Tool premium for an extended period of time.
And, yes it is still optional.

[hearty quest]

so Premium features will work on the normal bot?

[jade topaz]

of course

if you have premium

[copper owl]

BTW, No need to answer someone when they've already been helped

[jade topaz]

it was a recommendation + I didn't interrupt anyone or anything. If we shouldn't have perms to speak here, please do tell XD

[fervent salmon]

Is there a way to check for how long I have the premium subscription?

[jade topaz]

Can anyone tell me why the bot sometimes just doesnt move the tickets into a category and they show up at the top? Now I gotta clean all my tickets :/

[rough latch]

Can anyone tell me how to make it so that members can send images and links in their tickets

[craggy geyser]

You can manage it here

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[craggy geyser]

Discord have a limit of 50 channels per category. To get around this, you can set a second category (or more) that will be used when the first is full

[craggy geyser]

You can edit the user opened permissions

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ General Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

oooo thank you

[jade topaz]

On your dashboard. You will see something like this:

[rough latch]

do i need premium

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

No

[fervent salmon]

only see this

Guess i wasn't the one that paid for it and my friend did, might be the reason why i don't see it

[craggy geyser]

Subscriptions do only see that. The link I sent allows you to see when it renews (though if you didn't pay for it, you won't see it)

[rough latch]

when i open general this is what i get

[fervent salmon]

ty

[craggy geyser]

Scroll down and open up "Permission options". The picture is correct but the text is wrong. I'll alert the manager to fix it

[rough latch]

ty brotha

[iron night]

Gave +1 Rep to @craggy geyser

[indigo thistle]

Hey I have a question

Is there a way to test when you create a ticket with discord.py?

[copper owl]

what do you mean exactly

[nova mural]

https://i.imgur.com/1cNJysw.png

How do I inline them to be at the same row?

[humble sequoia]

━━ moved to ticket ━━

[indigo thistle]

Like can I test when a ticket has been created or maybe even create one using discord.py in a custom bot

[shut bolt]

The only way to do that would be using the command style ticket feature and have your custom bot use the $new command, now, Ticket Tool only will execute up to 30 commands per minute that are being triggered by bots. This is also a shard limit, so if anyone on the shard of the server you are using your custom bot is doing a similar process you could be limited

[indigo thistle]

Ok, is there a link?

[shut bolt]

A link to what exactly?

[indigo thistle]

The documentation of the $new

[shut bolt]

https://docs.tickettool.xyz/dashboard/panel-configs/command-style-tickets

[indigo thistle]

Ok thanks

[shut bolt]

Sure

[vestal vector]

Hey everyone is there a way to change what category the tickets open up in?

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[vestal vector]

That was fast thank you so much for your help!

[shut bolt]

Sure

[vestal vector]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[bright vault]

hey guys, maybe someone know how to help me?
I dont understand why (as an admin) I do not receive ping when a ticket is created

this is how I set the Ticket Message

[full brook]

how do i set up the bot in my own server?

[bright vault]

and this is how it comes. It seems it tag correctly the Admin team, but the team does not receive any ping/notification

[humble sequoia]

━━ moved to ticket ━━

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[mint brook]

Hi basically the ticket tool makes tickets at the top of the server after hitting the category limit but can i make 2 specific categories frm where the ticket opens and a category for overflow ?

And what if the overflow category gets filled ?

[shut bolt]

you can add as many overflow categories as you wish

Well, not infinite

But you can add them

[mint brook]

But i dont want the members to see the extra categories so if i hide them , it wld still make tickets right ?

[shut bolt]

As long as the bot has perms on the categories it will work fine

[mint brook]

Oki ty

[shut bolt]

Sure

[mint brook]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

why i can't create ticket

[plain surge]

Hi @jade topaz
You need to activate the option to create a ticket using commands.

Head over to your Dashboard > Panel configs > Settings of the panel you want > Command style ticket > Enable

And then choose a channel for the bot to monitor for the command.

Please note:
Anyone who can view the channel you choose can create a ticket using the command

[jade topaz]

i have enabled it

but

[plain surge]

Please press save again and then try

[valid trellis]

Hi guys, did this happen because users opened the ticket at the same time?

[craggy geyser]

Yeah. It is a glitch that used to be more common, but is now rarer. If it keeps happening let us know as the shard your bot is on might be slow. But the occasional time is to be expected if tickets are created at the same time

[jade topaz]

ok it work

thanks

[valid trellis]

Ok Swift, thanks for ur help!

[iron night]

Gave +1 Rep to @craggy geyser

[jade topaz]

how do i make it so when a ticket is created, mods have access to the ticket channels?

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

ty

thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[neat forge]

how i change it to english

[craggy geyser]

Edit the panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[neat forge]

thx @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[static swallow]

hello

The bot just took and left my server, is this normal?

[astral glade]

How do i make the ticket thing but they have to use pictures

[plain surge]

It was probably kicked by someone or by a security bot. Please check your server audit log to know who it was

https://i.imgur.com/NInN1b7.gif

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

You can set up the bot by following the steps on the docs

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[plain surge]

Don't know what you mean by the pictures part though

[thin loom]

How do I claim a ticket

Also the bot command are working

[humble sequoia]

━━ moved to ticket ━━

[outer gull]

How do I do this in normal type?

[brave tartan]

is there a command to ticket ban people?

[signal glade]

Hi, I added this bot to my server.

[slender minnow]

You cant ban people from tickets but remove them if they are not the ticket owners (not sure if removing the ticket owner works)

[signal glade]

Although i have added it... In the dashboard it says this

[brave tartan]

i need to add a role to the user that has the blackist on it

list*

[atomic solstice]

Claiming is a premium ticket

[slender minnow]

You can just give that user the role and blacklist that role from opening tickets.

[brave tartan]

i want it like a tag tho so it says (you have been blacklisted)

[atomic solstice]

Try to log out and log back in to the dashboard

[slender minnow]

Yep, you can make a seperate tag with that response.

[brave tartan]

kk!

[tight hollow]

como puedo poner permisos a un rol para que pueda configurar el bot sin tener permisos admin

[surreal parrot]

hello
when I want to open a ticket this message is displayed?

[brave tartan]

its missing permissions

[tight hollow]

How can I set permissions to a role so that I can configure the bot without having admin permissions?

[surreal parrot]

@brave tartan how should they be changed?

[brave tartan]

give the bot the manage messages perm

[tight hollow]

@brave tartan pls help me

[brave tartan]

do you not want the admin perm?

[atomic solstice]

you can do that by selecting a role as a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 29, 2022, 6:23 PM

[outer gull]

But this person has the normal type

[atomic solstice]

you can use premium features with the free bot if you purchase the premium subscription

they have premium just use the normal bot

[outer gull]

What is the price?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[atomic solstice]

here ^^ $6 monthly or $66 yearly

[outer gull]

Thanks 😊

[iron night]

Gave +1 Rep to @atomic solstice

[atomic solstice]

no problem

[jade topaz]

Is there any plan to have a lifetime plan for premium?

[copper owl]

used to be a thing and discontinued. No exceptions have been made for anyone in the 9+ months ive been here

So, I can safely say it'll be a no

[jade topaz]

Fair enough, thank you!

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

no worries

[glad rune]

Hello
"It looks like Ticket Tool isn't online or in any servers you have permission to access"
I already done all the steps needed

[atomic solstice]

are you the Owner of the server or and Administrator?

[glad rune]

Yes I'm an admin

[atomic solstice]

can you type $debug in one of the channels where the bot can see and write in?

[glad rune]

Also I already relogged few times

[atomic solstice]

and then send here the link that the bot responds with?

[glad rune]

Yes one moment please

[glad rune]

https://discordapp.com/channels/509192800865353738/662692902245498910/958445613836546141

[atomic solstice]

yeah, your permission level in the bot is User so only way for you to access the dashboard is if you tell the owner to add your role as a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 29, 2022, 7:22 PM

[glad rune]

Got you

Thanks amte

mate

[atomic solstice]

no problem

[glad rune]

Which role does the owner needs to give me?

In moderator options?

[atomic solstice]

he doesn't need to give you a role in the server, he has to go to the dashboard and assign one of the roles as a Dashboard role. if he wants he can assign it to the admin role. Or they can make a new role and set that one as dashboard role and then give it to you in discord

[spiral crescent]

bug at manage server

[atomic solstice]

HI, what bug have you encountered?

[spiral crescent]

i reloging 999 times and nothing

[atomic solstice]

try typing $level in the discord server that you are trying to access and send here a screenshot of what the bot replies with

[spiral crescent]

ok

thnks

[past sonnet]

or is it just not working for me to create tickets? I have my sense on the panel but it does not appear on the channels, it worked a few minutes ago

[humble sequoia]

━━ moved to ticket ━━

[honest kestrel]

the bot is trusted you dont have to worry about it

[jade topaz]

How do I make distinctive buttons with your distinctive shoes? @atomic solstice

[shut bolt]

#546557408902905896 Please do not ping support team

[hidden hinge]

so right now i have two panels created, each for two seperate things, but when a ticket is created they look exactly the same (both starting with "ticket"-####) is there a way to change it so it could say something else so its easier to identify which ticket is which?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

While having premium edit the default name of each panel following the process above :)

[hidden hinge]

ah u need premium damn

[shut bolt]

For making it happen automatically, yeap

[hidden hinge]

thank you

[shut bolt]

No problem, just in case you are interested, you can obtain free premium by voting. For more information on this topic feel free to run $votes in #🤖│bot-spam

[jade topaz]

someone help me plz

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

ok sorry

um i need help with

i want to set bot good

like when i open ticket it send me dm

when i close ticket it send me dm

is that premium or no

[craggy geyser]

Yes

[queen girder]

anyone knw how to add emoji in panel embed

i tried like :pepe: in embed but it doesnt work

@gloomy jacinth >

sry fr the ping

[atomic solstice]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[atomic solstice]

use the emoji id ^^

[gloomy jacinth]

🙂

[queen girder]

Thanks a lot babes

[glass rose]

Тут русские есть? 😂

[dull sun]

How do you make a ticket

[queen girder]

is there anyway to restore all panels if the current server terminated?

[humble sequoia]

━━ moved to ticket ━━

[slow timber]

Is there a way to increase the 1000-message limit for ticket transcriptions?

[craggy geyser]

I think premium gets a higher limit (can't remember the numbers for the limits though). But it is a fixed limit for each bot to prevent rate limits being applied

[gilded verge]

i used the wrong channel before so ...
@winter ore, In your server settings try to find the Show Boost progress bar in Overview, if you don't have it, you can't turn it on.

[grand pulsar]

How to add a role so that not only I can look at tickets, but also look for other people

[gilded verge]

what you mean "look for other people"?