🆘│community-support

[copper owl]

#546557408902905896

No. You can only edit the ticket message, or use a tag

[dark trench]

@copper owl

[copper owl]

...

Yes..?

[dark trench]

help me with that👆

[copper owl]

You opened a ticket didn't you?

[dark trench]

yes

[copper owl]

did you see the message that mentioned you're in the wrong place?

[dark trench]

yes but

[copper owl]

But what? you're in the wrong place, I'm not sure what you want us to do about your ban

[dark trench]

pls read it and tell me what to do

[copper owl]

re read what I've said until now pal

Good luck fixing your issue because it beats me on what you can do

[dark trench]

0k🥲

[jade topaz]

Help

ANYONE

BRUH

G

G

DG

D

GS

@atomic solstice

@radiant moss

???

???

?

bruh

[atomic solstice]

Don't spam & don't ping support

[jade topaz]

bruh

[atomic solstice]

if you need help tell us what you need help with

[jade topaz]

wait

[atomic solstice]

just typing Help won't do anything

[jade topaz]

what does this MEAN??

how to i make a ticket

[atomic solstice]

meaning that channel was made by a user not by the Ticket Tool bot

[jade topaz]

then how?

[atomic solstice]

so you cannot use the close or delete command inside it

was that channel made by a staff member and just renamed ?

check your log channels or the audit log for channel creation and there you will see

[jade topaz]

I made it

anyone

bruh

[atomic solstice]

if you made it that means the bot cannot delete it

do you want the bot to open tickets from there?

if yes start by creating a panel

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[nimble wigeon]

How I can do this?

[fallow ingot]

Multi panels is a premium feature

[green stirrup]

Hello, is it possible that the bot sends an automatic message according to the nickname of the person who created the ticket ?

[nimble wigeon]

I have the trail

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[fallow ingot]

No it's not.

[green stirrup]

ty 🙂

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[raw lily]

Where can I find my ticket history?

[slender minnow]

Ticket history... there are two features that i can think of of you say that that is ticket logs and transcripts

Which one are you looking for?

[raw lily]

ticket logs

[slender minnow]

If you have set it up from your dashboard to save logs in the specified channel, you can then find them in that channel

[raw lily]

thank i will go fine it

[iron night]

Gave +1 Rep to @slender minnow

[raw lily]

where dashboard

[slender minnow]

https://tickettool.xyz/

[cerulean sentinel]

how do I make buttons like this?

under which category in the dashboard?

[spare ingot]

I want to know that too

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[fallow ingot]

@spare ingot @cerulean sentinel ^^

[cerulean sentinel]

tysm

[fallow ingot]

anytime

[jade topaz]

How To Set Tickets In One sepcified Category Like AnYOne Make Ticket So Their Ticket are show in one specified category

<@&642118166243311646>

[tribal cedar]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[lyric rover]

Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel - How to solve this problem

[slender minnow]

Close the previous ticket to open a new one.

[potent wagon]

ola

[regal goblet]

@potent wagon necesitas ayuda?

[brave girder]

I added the bot to my server but I don't know how to activate it, can someone help?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[brave girder]

Thanks

[jade topaz]

anyone know how to do this?

with the 4 reactions on the bottom

[odd bough]

hey uav tool is not working keeps saying software frozen... any one having same problem?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[regal goblet]

@jade topaz ^^ premium feature

[jade topaz]

ah right

thank you

[regal goblet]

@odd bough uav tool?

[cursive pike]

This picture is blurry

[regal goblet]

@cursive pike you can click it and it will get bigger

[uncut umbra]

i wanna ask can i get the ticket chat back when the ticket is closed?

im not the owner server

[craggy geyser]

If the ticket hasn't been deleted, someone with access can reopen it. Otherwise no. They might have a transcript you can have, but if not then nothing can be done

Nothing is stored on our end

[odd bough]

yes

[acoustic stratus]

I want to add a role to the tickets, I mean like if someone opens a tickets that more roles cab see the ticket how can I do this

[humble sequoia]

━━ moved to ticket ━━

[wise dirge]

Hey!

1. Can i create multipanels with free version?

2. with premium, can i also change the avatar of the bot?

[copper owl]

No for both questions

[wise dirge]

Oki thnx

[native cosmos]

Anyone?

[crimson dragon]

Same

[humble lake]

Hi.

How do I put my ticket tool in a channel?

So people can make a ticket.

[humble sequoia]

━━ moved to ticket ━━

[crimson dragon]

Make ticket

[primal nacelle]

Anyone knows how to check old tickets?

Like the ones that has been deleted

[tribal cedar]

If you hadn't setup transcripts before you would be unable to see old tickets

[next vine]

How long does it take for a ticket to be processed by the "Ticket Tool | Primary Bot"?

[shut bolt]

You mean how long does it take to create?

[solar lake]

I created a support ticket, I would appreciate it if you would help

[next vine]

Wdym, is there a guide how to do it?

[solar lake]

#573205317870157855

[shut bolt]

I don't know what you mean, are you looking to set the bot?

[next vine]

Yes but its not working, its says i should keep reloging

[shut bolt]

And have you relogged?

[next vine]

I cant choose a Server or am i doing anything wrong?

[next vine]

Yes

[shut bolt]

Oh, if you can't pick a server that means you got perms on none servers to add bots

[next vine]

So i cant create a ticket?

[shut bolt]

If you mean you can't set the bot, you can't as you got none servers to do it in

[next vine]

Ahh i see...
Big failure over here.
Thanks alot!

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure mate, if you need further help don't hesitate to ask us

[primal nacelle]

But we need to do it before close right?

[primal nacelle]

So how I do set up? I have the options when the tickets are open to have transcripts. But when I click then where they go? And can I delete them? @shut bolt

[shut bolt]

Hi

Please don't ping us

[primal nacelle]

Hey bud

Sorry

[shut bolt]

Read rule 4 in #546557408902905896

But I'll help

Let me read the context, brb

[shut bolt]

Yes

[primal nacelle]

I apologize

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

The transcripts go to the Transcript channel you have choose in your dashboard

[shut bolt]

It's fine

[shut bolt]

Sorry didn't quite get that you can delete what? The ticket or the transcript?

[primal nacelle]

So like I delete the ticket, I push close, transcript and then delete. So where I will see the saved transcripts

[shut bolt]

Okey, so you close the ticket, then you save its transcript and once that's done, you can delete it. The transcript will be saved to the channel you pick on your dashboard as shown here

[primal nacelle]

Copy thanks sir. I appreciate your help

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure mate

[glacial jay]

How do I create the ticket bot and stuff 🚶‍♀️🚶‍♀️

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[glacial jay]

Oh thanks

What…

[zealous lily]

hiii how do i put the persons username as the ticket name when they open the ticket?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Use the {ticket.user.name} variable on the Ticket Opened field

[fiery wraith]

hey

when a new ticket is created, how can I force the ticket to stay under a specific category?

Currently the created ticket channel is placed at the top of the server channels

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category as shown

[fiery wraith]

thx u, @shut bolt

[shut bolt]

Sure

[fiery wraith]

cheers!

[shut bolt]

[jade topaz]

hello

What do I do to open the ticket?

help

@rancid matrix

<@&819975798584508456>

[copper owl]

that doesn't ping

just open a ticket if you want our help

Someone who's available will answer

[jade topaz]

Where is the ticket?

[copper owl]

above this channel

#🎫│make-a-ticket

[jade topaz]

ok

[jade topaz]

thx

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Hey how can i do it that The bot are pinging a specifical role when i write a tag?

[sweet iron]

Hi

I can’t seem to open a ticket

Or even create one

Can anyone help?

It keeps saying ‘transaction failed’

[plain surge]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain surge]

Make sure that the ping is in the message and not in the embed

[plain surge]

Please make sure that your Discord app is up to date

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[sweet iron]

Ok..

[next vine]

Why i didnt get a reply?
i did everything like thier said in the Setup...

[next vine]

I open a new Ticket, can you guys tell me if i forgot about something?

[bronze comet]

Are you trying to ping a role?

[next vine]

I did something wrong with pinging a role...
I created a new Ticket but im not sure if im doing it right...

[bronze comet]

The second one is correct, the first one is missing an @ before its name, so if the first one is a role, it should be {@Breaker}

If you want it to ping you specifically, it should be @next vine

[next vine]

Where do you find my ID?

[bronze comet]

Enable developer mode (User Settings -> Advanced)

Then right click your name, then "Copy ID"

[next vine]

And now I have to wait?

[bronze comet]

Should be in < > and not { }

[next vine]

Like this?

[bronze comet]

If pinging a user that would be correct, if pinging a role, then it should be {@Breaker} as previously mentioned.

[next vine]

I still dont know if i just have to wait now or what i need to do in order to get some help...

[bronze comet]

Change the first line to {@Breaker}

[next vine]

You mean like in that Ticket?

[bronze comet]

Yep

[next vine]

And from then, I just have to wait?

[bronze comet]

Simply close and reopen the ticket

[next vine]

@bronze comet Thank you, i hope it will work...

[iron night]

Gave +1 Rep to @bronze comet

[pure raven]

Hi I want to ask, how can I add buttons on ticket tool?

[slender minnow]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[slender minnow]

@pure raven ^

[next vine]

How long does it take, till i got some help with my tool?

[slender minnow]

If you have opened a ticket then you would be responded soon when a support member is available.

[next vine]

SR.Support TEAM or the normal Support Team?

[slender minnow]

Either

[next vine]

Do i need to ping someone especially?
Cause i cant imagine that it will took so long...

[slender minnow]

Nope, how long ago was the ticket opened?

[full dew]

24h-48h

They have lives too.

[next vine]

i opened a ticket in the midnight (00:30) but reconized i did something wrong so i created a new one a hour ago.

[full dew]

Ok then, wait it out. It says in the ticket 24-48 hours.

[pure raven]

owh okay

thank you

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

24 hours is the longest in the worst case iirc

[full dew]

Which ticket did you open?

[next vine]

Y i understand this but i paid for something what i cant use now...
and my licence is running...
so till now i payed for nothing.
I hope i got a compensation

[full dew]

So you opened a billing ticket?

[next vine]

No, i guess its a tool problem

i can start the Tool but after 5 minutes my game is crashing

[slender minnow]

I dont sse how thats related to this server?

[full dew]

That is not in the ticket tool server...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

^

[next vine]

So where i have to go then?

[full dew]

#🎫│make-a-ticket

[slender minnow]

@next vine thats your server, corredt?

[full dew]

Apex legends has nothing to do with this?

[slender minnow]

??

[next vine]

right

[full dew]

In the image he sent, it said something about Apex Legends.

[next vine]

for what is the ticket tool then

[pure raven]

also is it only for premium users?

[slender minnow]

You need to contact the appropriate staff for help, thats your server and only your server staff can respond (if added).

[full dew]

To help with your issues with the ticket tool. Not apex legends.

[slender minnow]

Nope

[pure raven]

hmm why the emoji doesn't change

[full dew]

That is for premium users.

[pure raven]

owh okay

[next vine]

Yesterday it says im not a premium user and i cant use it

[pure raven]

damn I already click on it

I though it was free lol

[slender minnow]

The game or the bot said that?

[next vine]

.

[full dew]

What do you need help with?

[next vine]

Where Lightning said , i should create a ticket for my problem

[full dew]

Is it Apex legends?

Your PC?

[slender minnow]

If its related to @humble sequoia bot and not any other game,software, etc.

[next vine]

Yes, I bought IZI for Apex Legends.
it works up to 5 minutes after then the game crash and i have to restart my pc thats my problem.
So where i have to create a ticket?

[slender minnow]

In the apex legends discord support server (if there is one)

[full dew]

In the Apex Legends server if that is a thing

[slender minnow]

@full dew please read the pinned message. Two people helping out one will only confuse them out.

[next vine]

Its obv a problem from the Cheat software...

[slender minnow]

You are in the wrong server, you should try approaching the respective staff/support team for help. You won't be able to get help regarding IZI or apex legends in here.

[full dew]

Where is this pinned?

[slender minnow]

In this channel

[next vine]

@slender minnow @full dew Thank you guys

[iron night]

Gave +1 Rep to @slender minnow

[next vine]

@full dew Thank you

[dull goblet]

hi i invited bot into the server, but it didnt show on my dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[slender minnow]

@dull goblet ^

[dull goblet]

got it!

[open anvil]

You
every time I start the hacks and insert the key, my pc crashes. how can i solve?

R6

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[solar lake]

your whole pc?

[proud mountain]

$help ping

[copper owl]

use #🤖│bot-spam

[proud mountain]

sorry

[novel granite]

Il y a des français ?

[fallow ingot]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[fallow ingot]

@novel granite ^

[novel granite]

Oui

[fallow ingot]

Lisez ceci

[copper owl]

they have a ticket open

[jade topaz]

Help me pls

[copper owl]

without context to your problem, we cant

so it would be advised to explain the issue

[jade topaz]

Why ?

[jade topaz]

you have the false bot

[vestal owl]

Hey! When a user tries to create a ticket it says "Warning you do not have perms to do this" What do I do? I have change the perms on the dashboard

[rose garnet]

🤔

what perms you have set for the bot

@vestal owl

[vestal owl]

?

what do u mean

[rose garnet]

Perms

[vestal owl]

the bot has admin

@rose garnet

[vestal owl]

it has admin

[rose garnet]

Administrator isn't required

[vestal owl]

Nice?

it still has it

[rose garnet]

Have you tried to give manage channel perms

[vestal owl]

it isn't a problem with tickettool

it says that to the user

[vestal owl]

it has admin it doesnt need that the perms with tickettool are fine it isn't letting the user create one

[copper owl]

it's a problem with your configuration

make sure you havent blacklisted any roles in your server configs page

[vestal owl]

i made it so all member roles can open tickers

[copper owl]

[vestal owl]

I havem't

[copper owl]

send the server ID

[vestal owl]

ok

can we go to #951552399024205844

[copper owl]

ah you have a ticket opened

cool

[rose garnet]

@signal nymph invite bot via link in about me

or search for it in Google

and choose server

and then go to panel configs

[jade topaz]

Why?

[rose garnet]

Wha

I haven't met that before

[copper owl]

which bot do you have invited? premium or free?

[copper owl]

okay, and which one do you have selected in the server configs page?

[jade topaz]

Here I want to send I can not

[copper owl]

answer the question please

[jade topaz]

No, it worked, thank you

[copper owl]

👍

[jade topaz]

؟

الملف مايفتح

في احد يساعدني

Hi

The file does not open

Can someone help me

[copper owl]

seems like it worked fine

just zoom in

[feral portal]

Is there a way to log transcripts and have them accessible in a channel AND send to people simultaneously?

[copper owl]

with premium, you can have it sent to the user who opened the ticket only

[feral portal]

Ye I have that

[copper owl]

as a free user, you can only save them in the channel

[copper owl]

alright great

[feral portal]

So can I do both?

Since I have premium?

[copper owl]

yeah you can do both

[feral portal]

Ok uh

How do I do that

still kinda new to this

[copper owl]

you dont have to choose one, you can have both active

[copper owl]

check the logging options

it's all in there

[feral portal]

Oh really v

Cool!

[feral portal]

Thank you Neptune’s

[iron night]

Gave +1 Rep to @copper owl

[feral portal]

Give that rep

Neptune*

[copper owl]

just make sure to enable the feature and also select when you want the action done

[copper owl]

no worries

[feral portal]

Can I do this from my phone

[copper owl]

you can set it all up from your phone

like, the entire bot

[feral portal]

Oh ye and

[copper owl]

so yeah, doesnt matter what device

[feral portal]

My photo isn’t loading on my ticket

Panel

Is there a file type u would recommend

[copper owl]

make sure you're using something like imgur

[feral portal]

I use?

[copper owl]

where it's a direct link

[feral portal]

Ahhh ok

I used gyazo

Is that good?

[copper owl]

yeah the link needs to be directly to the image

[feral portal]

Ye

[copper owl]

i havent used it so im not sure

[feral portal]

I used gyazo and it still shows 3 dots

It’s like Imgur

[copper owl]

try imgur then

[feral portal]

Alright will do

[copper owl]

if that doesnt work, you can come back here or #🎫│make-a-ticket

[feral portal]

Sweettttt!

[feral portal]

Also since I have premium I can photos to my ticket panels too right?

[copper owl]

yup

[jade topaz]

وكيف اسويها

[copper owl]

?

شو

حبيبي عمول zoom in

[jade topaz]

يعني

[copper owl]

حسب جوالك

[jade topaz]

Samsung A31

Android11

[copper owl]

👍

[jade topaz]

طيب ماعرف اسوي

[copper owl]

حبيبي ما بتعرف تعمل zoom in ?

[untold heron]

hello

[jade topaz]

معنى طيب

مفهمها

المترجم شكله مضروب

[copper owl]

؟؟؟

انا بتكلم عربي...

هههه

[jade topaz]

ههههه

[copper owl]

حبيبي كبر الصورة بس

[untold heron]

can someone tell me why i can't find my server to manage it?

[copper owl]

log out and log back in the website

[rose garnet]

@jade topaz ههههه

[copper owl]

اها

[jade topaz]

ماضبط

[copper owl]

في شي منو صح عندك

[jade topaz]

قلت لك كذا سالتك علشان اتاكد

[jade topaz]

كيف

[copper owl]

لأنو تأكدت الtranscript و منو هيك

[jade topaz]

يعني

[untold heron]

thanky!! @copper owl

[copper owl]

جرب استعمل غير google

[jade topaz]

جربت

[copper owl]

و شوف اذا في تعديل ع discord

[copper owl]

شو جربت؟

[jade topaz]

Brava and yandex

[copper owl]

ايش هول ههه

جرب firefox

[jade topaz]

لا مايشتغل

هناك

[copper owl]

عندك شي جهاز ثاني طيب؟

[jade topaz]

لا

[copper owl]

انت عملتله download??

[jade topaz]

ايوا هو طلب

مني

[copper owl]

ما تعمل download

فوت عل رابط بس

ما ضروري تعمل download

[copper owl]

Direct Transcript

اكبس عليها

[copper owl]

انات جربت من عندي و اشتغل

[jade topaz]

ارسل لي

[copper owl]

ارسل ليك شو

[jade topaz]

صورة

[copper owl]

مفكرني عم كزب عليك يعني؟

[jade topaz]

لا

علشان

اعرف

وش

مكتوب

فهمت

[copper owl]

استنى

[copper owl]

تأكد انك عم تستعمل الprefix الصحيح

هيدا الي كتبتلك يه

[jade topaz]

وينك

طيب اختصار ويش

بالتحديد

[copper owl]

بدك اختصار اكثر من هيك؟

كلها جملة

تأكد انك منك مغير الprefix

الprefix العادي هو $

[jade topaz]

$

يب

[copper owl]

ضبط او؟

[jade topaz]

ماغيرت

لا

[copper owl]

ابعت الID السيرفر

ما انفايت

ID

[copper owl]

^^

[jade topaz]

950081099546116185

[copper owl]

ثواني

$arprembot

[humble sequoia]

كيفية تعطيل بوت البريميوم

لتعطيل بوت البريميوم ، سيتعين عليك الانتقال إلى
Dashboard -> Server Configs -> Premium bot

ستظل ميزات البريميوم تعمل على البوت المجاني.

[copper owl]

@jade topaz ^^

[jade topaz]

مافهمت

[copper owl]

شو ما فهمت؟

[jade topaz]

اه

[copper owl]

اقراء حبيبي

[jade topaz]

ماعندي

بريميوم

[copper owl]

ما ها هي المشكلة..

شفت الداشبورد تعك

[copper owl]

شوف و اتبع الارشادات

و بيضبط

[jade topaz]

شكرا

زبط

والله شكرا نجح👍

[solar lake]

I can help in any language

I know all of them

Well sorta

[runic robin]

are there any coupons out right now?

about to buy a year

[tribal cedar]

Not that I know of

[opaque spruce]

Hola (Hi!)

[rose garnet]

#💬│general-chat

[solar lake]

Lmao

[timber forge]

Hi

@shut bolt could you help me

[shut bolt]

Hi

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

You can go and start with step 2 since you already have invited the bot

[timber forge]

I’ve created a panel

What do I do now

Pablo

@shut bolt

[shut bolt]

There is no need to ping me mate

[shut bolt]

Then you can send it

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[timber forge]

Okay

It says I haven’t given it permission to

[shut bolt]

Check that the bot has permissions to send messages in that channel, you can run $debug in that channel and the bot should respond with a permission diagnose

[timber forge]

Kk

[shut bolt]

Hmmmm weird

Wait a second

You want to send the panel to ↣chat-❀?

[timber forge]

I’m trying not to

but it just added the ticket bot there

[shut bolt]

I didn't get that, so you want to send the panel to that channel? Or to a different channel?

[timber forge]

I want to send it to a different channel

I just don’t know how

Or why it won’t let me send it to any channel

[shut bolt]

Run $debug in the channel you want to send the panel to

[timber forge]

alr

oml

[shut bolt]

Then the bot can't see the channel

[timber forge]

waiittt

i know what it is

hang on

[shut bolt]

Sure

[timber forge]

It worked

[shut bolt]

Which was the problem?

[timber forge]

why the ticket bot wasn’t in the server

it’s because I hadn’t gave it permission to

[shut bolt]

Oh i see

[timber forge]

not in the server

The channel

[shut bolt]

Is it all working now?

[timber forge]

I’ll check if it lets me add the ticket

[shut bolt]

Sure, let me know how that goes

[timber forge]

Yess! It worked

[shut bolt]

Niceeee

[timber forge]

thanks

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[halcyon hatch]

How to move the created ticket location?

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

I believe you meant that

If it's not that please let me know :)

[halcyon hatch]

that makes the new channel go underneath?

currently it just jumps to the top

[shut bolt]

Yup, that makes it go in the category you pick

[halcyon hatch]

thanks!

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[halcyon hatch]

how to auto-delete closed tickets?

[shut bolt]

You can make them to be automatically deleted after them being closed if you go into your General Options menu and mark as the Two Step Ticket feature

[tidal birch]

Hey Pablo, I'm having issues with my server in ticket tool dashboard after adding it to a new server, I've relogged several times and the server still doesn't show up on my manage server list

[shut bolt]

Hey mate

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[shut bolt]

Please check the Note of the embed

Let me know what the bot answers with if you run that command on your server

[tidal birch]

It responds with 0, I am currently modding a server that is not my own but I have the perms necessary for what I need to do, so since I'm level 0 how do I get it to go up

Does the server owner need to do it?

[shut bolt]

You will need to ask them to give you Administrator permission or to mark one of your roles as a dashboard role, more info on dashboard roles below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Mar 11, 2022, 12:21 AM

[tidal birch]

Ok thank you

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[pure raven]

Hi I want to ask, if I'm not a premium user but I use the settings to add some buttons on the ticket system will it charge me money?

[tidal birch]

thanks @shut bolt

[shut bolt]

You can use the bot for free! If you want to use a premium feature then you'll need to have either a premium subscription or the free trial enabled, we won't charge you unless you subscribe to

[pure raven]

owhh okay

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[solar lake]

Pablo, how do I become a support team person? I have started to learn how the ticket tool bot works and I love helping people. Just wondering if that is possible and how?

[shut bolt]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[shut bolt]

This is mainly how to achieve it

[solar lake]

I can do all support team languages lmao

[shut bolt]

Lol

Go ahead and apply in #🆘│community-support

[solar lake]

Portuguese not really though

[shut bolt]

We got apps for French, Arabic and Spanish

And Portuguese

[solar lake]

Ok so just help people?

[shut bolt]

Well

For gaining the proficient kind of

[solar lake]

Ok

Imma try to be active

Who are some managers? It says to be chosen by one

[shut bolt]

We got four of them, #918271177988907079

[solar lake]

Oh ok

Thanks

[shut bolt]

Sure

[silver hare]

thanks @mystic hound

[iron night]

Gave +1 Rep to @mystic hound

[silver hare]

for helping me out

[jade topaz]

Whenever i try to add my bot to a server it addes but when i go to configure it in the dashboard it only shows 3 servers and those arent the ones i want to configure

[humble sequoia]

━━ moved to ticket ━━

[daring horizon]

is there anyway to talk with some one

[solar lake]

Yeah

What question you got? I can answer

[jade topaz]

Maybe try relogging that's what ppl say

[solar lake]

Yeah, that’s the way that usually works

[jade topaz]

Ye

[kind hill]

Bot offline?

[west lily]

what do i need to add it keeps saying missing permission

[winter dust]

It's happening with me also

@eager cargo

@radiant moss

@wicked scroll

[onyx steppe]

why is bot fown

[west lily]

could taht be my problem too

[jagged bluff]

https://tenor.com/view/seagull-meme-seagull-meme-red-eyes-gif-20545236

Bots down

[winter dust]

Yes

I am not able to create ticket

[lyric oar]

why is it down

why is ticket tool offline

[winter dust]

Don't know

[tardy moon]

it keeps saying missing permissions, then i reset ticket tool my server disappeared
on the ticket tool website

[winter dust]

@radiant moss

[winter dust]

It's not showing to me

[untold pewter]

stop spam pinging

[winter dust]

Okay

[untold pewter]

ticket tool is offline, that would be why

[vivid delta]

Same

[winter dust]

Why it is offline?

[vivid delta]

and It keep saying bot error

[untold pewter]

no idea but you can't do anything about it except waiting for it to get back up

[winter dust]

Ok

[west lily]

could u do a annocement when its back online

oh ur not mod nvm

[untold pewter]

check now

[jade topaz]

Is the bot down?

[glacial badger]

yeap

[trail fox]

yeah

[west lily]

nothing

[jade topaz]

rip

[trail fox]

ripp

[nimble oracle]

j

[west lily]

ITS BACK

[glacial badger]

no

[warped wind]

ah thats what we're all here for huh

[glacial badger]

its back only for this server

[warped wind]

holup i'm not a premium subscriber

or am i

LOOL

[tawny plank]

ok

[runic robin]

how come my mods can't close tickets? is there a setting I have change?

[tawny plank]

The bot is offline

so its not possible

unless you manually close the channel

[lunar slate]

Bot is down?

[untold pewter]

it's back online

[tawny plank]

but the bot might have issues later

yeah its

back online

[icy epoch]

heloo

[lunar slate]

Back on

LoL

[tawny plank]

yes

[jade topaz]

IS it back on?

[brittle timber]

Bruh

[glacial badger]

yea, it's back

[tawny plank]

yep

back

[glacial badger]

no

[brittle timber]

Its not working

[glacial badger]

it's online

but doesnt works

[brittle timber]

ITS NOT WORKING

[halcyon mulch]

not back for me

[winter dust]

Now also it's offline

[glacial badger]

not back

it's online but still doesnt work

[brittle timber]

bruh

Shit

Better to use other ticket bot

[glacial badger]

the best is tickettool

[brittle timber]

This

You think

Bruh

[winter dust]

If we want to invite the bot to our server
It's important to have ownership?

Or it can be done with adminstrator

[tawny plank]

admin perms

can do it too I think

[winter dust]

I have that one but whenever i am going to invite that server doesn't came

[tawny plank]

Idk you must be lacking the perms to invite or some sort

ask the owner instead but we usually have the access to invite the bots

cause owner dont do much of the work

this perm must be on

[winter dust]

Working.....

[tawny plank]

yes

[winter dust]

Properly

Now the problem is solved

Yep

[glacial badger]

it's back

[icy epoch]

i dont have acss to mt mange server. why?

[tired ferry]

@pseudo glen

[lost cosmos]

aa

[tired ferry]

Bot off

[lost cosmos]

the bot down

rip

[jade topaz]

how long do outages like this usually last?

[lost cosmos]

i was litterly setting up rn lmao

[lost cosmos]

an hour

[jade topaz]

alr

[tired ferry]

Depends

Developer needs to know and should be online

[jade topaz]

The bot is offline, when it would be online agn?

[lost cosmos]

kk

[jade topaz]

Just another normal outage day

Sed

[lost cosmos]

e

[jade topaz]

offline again?

[icy epoch]

yes

[honest kestrel]

yea

[hallow bone]

..

hi

its off

nopr

[jade topaz]

O that makes sense lol

[honest kestrel]

@pseudo glen

[hallow bone]

@safe prairiepleas

[abstract flint]

Why bot offline?

[vestal totem]

Why is the bot offline on my discord server?

[jade topaz]

Bots up agaian for me

[vestal totem]

The (primary bot)

2 sec

[abstract flint]

This is on all servers

[vestal totem]

Ok

[jade topaz]

hello

can anyone help me ?

[vestal totem]

But not on this one @pseudo glen

[jade topaz]

Not all are down

Depends on were tou live i think

can you guys help me please ?

[jade topaz]

Wh at do you need

[jade topaz]

my bot is offline when i invite him

can you help please ?

[lost cosmos]

the bots down

[jade topaz]

Wait some the severs are down i belive

arabic

[lost cosmos]

e

bot is up here

[jade topaz]

i am arabic 🙂

Mines back up but if you live in other places maby not for you

[lost cosmos]

shud be back on all servers too

[modern silo]

Yall can shutup now its bk :)

[lost cosmos]

where do u live

not acutal location

just give itmezone or something

[jade topaz]

I will say Europe thats it

invite me to ur server

[lost cosmos]

k

i live in PST timezone :/

[modern silo]

Broo #💬│general-chat exist

[vestal totem]

I think its online again

[abstract flint]

All right, the bot works nicely

[icy epoch]

how i can ping a role in my server?

[strange tide]

<@&role_id>

Or <@%role_id> i dont remember

[icy epoch]

ok thank you @strange tide

[crisp quiver]

hello, is it possible to set slow mode to the opened ticket channel ?

[severe path]

No

[crisp quiver]

ty

[late hound]

Hello, can you help me from the bot, I don’t understand what channel is needed.

[slender minnow]

What channel?

[quick cypress]

i can't use ticket

@severe path

it

[slender minnow]

@quick cypress refer #546557408902905896, you shouldn't ping a support team member for help.

You can ask in here or just wait for someone to respond to your ticket (if you have made one through #🎫│make-a-ticket)

[quick cypress]

ok

[late hound]

For a ticket

[slender minnow]

the one through which the user opens a ticket?

[tribal cedar]

I'm also trying to figure out what he means and for some reason what perms is needed comes to mind.

[slender minnow]

what comes to mind is how do i send the channel to a specific channel?

[late hound]

Yes

[slender minnow]

if the panel's been set up then you can just run the command $panel <id> without the <> and id replaced by the panel id

[west shadow]

Help tips crate tiket pls

🥺

[severe path]

[slender minnow]

uhmm...

[humble sequoia]

Warning: This channel isn't a ticket

[slender minnow]

that will surely work if you try executing it in a closed ticket 😄

nope

[severe path]

@median pawn what is your mission?

$new [UserID]

[west shadow]

._.

[craggy geyser]

Only works if you have set up command style tickets. Otherwise they open via panels like #🎫│make-a-ticket

There is no need for us to go to your server

[wispy breach]

necesito ayuda

[solar lake]

Con qué necesitas ayuda?

@wispy breach

[wispy breach]

No me llega un retiro del 11 de febrero

[solar lake]

Estás hablando de recuperar el dinero? o algo más, realmente no entiendo tu problema.

@wispy breach

[wispy breach]

no hice un retiro a mi wallet el 11 de febrero y hasta ahora no llega

[robust sandal]

Nmop1995

I did not make a withdrawal to my wallet on February 11 and so far it does not arrive

Spanish (es) → English (en)

[solar lake]

entonces compraste premium y aun no te ha llegado?

@wispy breach

[wispy breach]

no, el retiro que realice de mi cuenta ya activa, no llega a mi wallet

[solar lake]

el dinero no volvió a su cuenta?

[wispy breach]

no. no ha vuelto

realice el retiro el Viernes 11 de febrero

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord @pseudo glen y no le podemos ayudar con el problema que presenta.

- Por favor asegúrese de contactar al Equipo de Soporte adecuado.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[wheat torrent]

Hello

How can I do

Like a command $claim

So I claim the ticket

Like this

[fallow ingot]

@wheat torrent Claiming is a premium feature.

[wheat torrent]

Ohh ok

[fallow ingot]

Sorry.

[wheat torrent]

Np 🤍

Btw thx for answering 🤍

[fallow ingot]

have a good day!

anytime

[wheat torrent]

Thx @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[wheat torrent]

[fallow ingot]

:)

[wheat torrent]

Ok another question

How can I do the panel but with buttons

Not reaction

@fallow ingot

[fallow ingot]

Reactions aren't a thing anymore, only buttons.

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[wheat torrent]

good

Thx @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[wheat torrent]

Again 🤍

Enjoy!

[fallow ingot]

Thanks

Have a good one!

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

[stone prairie]

aaron

[fallow ingot]

@stone prairie

[stone prairie]

can u help

[fallow ingot]

oop

[fallow ingot]

take a look at what I just sent for you

[stone prairie]

aaron

aaron

@fallow ingot can u help me

[fallow ingot]

What with?

[mystic grail]

is it possible to remove the log data and just have the embed for ticket logs?
(remove the message in the red circle)

[fallow ingot]

No you can't sorry.

[mystic hound]

blame discord ^^

[opaque spruce]

.

[rose garnet]

@stone prairie invite primary bot to server that you want to set and then go to dashboard and then manage server that you want to set and then go to panel configs and then create panel

don't forget to make support team role

[jade topaz]

hey

pls i need help

[rose garnet]

What do you want

[jade topaz]

I have the premium boot, how do I do that?

2 icons

[rose garnet]

2 icons 🤔

Well

[jade topaz]

How can I do that

[rose garnet]

Go to panel that you have created

and buttons option

and select emoji

[jade topaz]

what to choose

[rose garnet]

Create ticket

[jade topaz]

I made one like this. I want to make two

[jade topaz]

Such as:

[rose garnet]

Well create new panel

but turn off create button from it

[jade topaz]

I have made

[rose garnet]

Have you set multi panels

You need to set multi panels

[rose garnet]

2

[jade topaz]

click where?

[rose garnet]

You need three panels

[jade topaz]

k

[rose garnet]

but third one shouldn't have create button

[jade topaz]

I only want 2

done

[rose garnet]

To make 2 in one panel you need to make three panels

[jade topaz]

ok

[fallow ingot]

Hey there @jade topaz

[rose garnet]

General

[rose garnet]

In third panel as well

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[fallow ingot]

@jade topaz

[jade topaz]

ok thx

[fallow ingot]

anytime

[rose garnet]

Well i have tried

[fallow ingot]

Do you have an problem? I haven't seen your messages, so i'm not sure. Anything I can help with?

[finite phoenix]

I need help pls

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[copper owl]

We're ticket tool support

so I'm not quite sure what you expect us to do

and alright then

[static widget]

help

I can't see what people said after the ticket recovery, I think it's some kind of encryption

[jade topaz]

Bro thats literally arabic characters

[shut otter]

Hello is there a way i can close all the tickets channel by one command

[tender tundra]

I have questions about ticket took. Mine stuff already set and connected. But is there away I can make the conversation privately so other member don’t see our conversation when you are talking to one of your member ?

[tender tundra]

You’ll see emoji lock and emoji deleted

[tribal cedar]

You mean all members of your server can see tickets?

[shut otter]

I don't want close every ticket step by step

I want one command delete all those

[tribal cedar]

There is no way to close multiple tickets

[tender tundra]

Ohhh it step by step

[shut otter]

Is there in future

[tender tundra]

Like said only role can see our conversation talking to members . But member can see our conversation talking to another member

It does give them everyone notifications what we be saying

[tribal cedar]

Try to edit the perms everyone gets in panel configs -> permission options

[tribal cedar]

Not sure.

[tender tundra]

Those 2

[tribal cedar]

Sorry phone call out of no where

[tender tundra]

Np lol

[tribal cedar]

Edit the everyone role opened and closed permissions

[tender tundra]

Which one is to turn off?

[tribal cedar]

Read messages

For everyone open and closed perms

Then you won't have everyone in the server viewing your tickets

This will work on new tickets only

[tender tundra]

Mmm ima try it

[tribal cedar]

Just make sure it has

[tender tundra]

What is manage channel means ?

And I will

[tribal cedar]

Manage channels means they can edit the channel settings.

[tender tundra]

Ohhhhh… wow ima do that too

[deft sluice]

someone has the same problem as me?

[tribal cedar]

Update your discord app

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[tender tundra]

Only member can’t open ticket lol

[glad plume]

What's the debug command again?

[tribal cedar]

It's $debug

[tribal cedar]

Check what roles you have listed as blacklisted roles

Screen shot that for me

[glad plume]

Ty!

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[sullen hound]

look

How do I solve this

[tribal cedar]

Add view and send perms to the ticket tool role for the channel your trying to send the panel to

[sullen hound]

i didn't understand (:

[tender tundra]

I have 2 roles that are admin only .

[tribal cedar]

There shouldn't be anything listed in blacklisted roles

In server configs

[sullen hound]

can u show me what i have to do

[tribal cedar]

I'm sorry I can't say it any other way

[sullen hound]

in something like videw