🆘│community-support

[copper owl]

you can assign more than one category BTW

if you go to the category options

you can input multiple Open and closed categories

so once category #1 is full, it goes to #2

[jade topaz]

👀

[jade topaz]

On ticket tool dashboard?

[copper owl]

yeah

[jade topaz]

You know where just see category open and closed ones

[copper owl]

Category Options

of your panel settings

[jade topaz]

Oh, keep adding them up?

[copper owl]

yeah

just input multiple

depending on how many you made / how many you want spare

[jade topaz]

Do i need to send panel again once thats modified or it will update alone?

[copper owl]

the latter

update alone

[jade topaz]

Thanks again ❤️

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

anytime brother

[glossy sluice]

Whoops, sorry for the slow response. We do have premium, not sure why I don't have the role in here, haha. Claiming a ticket a member has opened works fine, but a support person claiming a ticket they themselves opened doesn't work. Where would I change that setting? Searched high and low and couldn't find it haha

[fallow ingot]

You can't change that setting, support can't claim their own ticket.

let me get you that premium role.

there you go

[copper owl]

Can I ask a few questions?

might have a work around to your issue

[fallow ingot]

oop, if anyone knows its neptune..

[copper owl]

All I need is a few yeses and nos

and it should be good

[glossy sluice]

Sure

[copper owl]

is the support member opening the ticket themselves only to add the user they're trying to talk to afterwards?

[glossy sluice]

Yes

[copper owl]

do you have a private staff channel where you guys use bot commands?

[glossy sluice]

Yes

[copper owl]

are you currently using the Command Style Ticket feature anywhere on your server?

[glossy sluice]

No? Only for $claim and $add, we don't use it for creating tickets currently.

[copper owl]

enable the feature, have it monitor your private bot commands channel, and use $new <user id> to force open a ticket for a user, the support member will be able to claim the ticket seeing as TT will open the ticket as if the user was the one to open it

work around for your issue 👍

[glossy sluice]

Ah, very nice workaround. Now to try to teach old dogs new tricks haha. We've just started using claiming, previously they would rename the ticket to like "charles-support-1234" and drag it where they wanted it haha.

Good game of 20 questions, very successful!

[copper owl]

Let me know if you'd like to play again, I'd love to :)

[copper owl]

I'd suggest sitting down and looking at all the features

Maybe going through the documentation

there's probably a lot more you'd like to use but still aren't aware of

[fallow ingot]

i didnt think of the $new command

[glossy sluice]

I think the only features we're not really using right now is multi-panels (don't really have a use for them) and tags as we have our own bot with slash commads that handles that for us 🙂

I'll take another look though in case I've missed anything

[copper owl]

Sounds good :)
Have a good one friend o/

Until our next game of 20 questions LMFAO

[copper owl]

a very good tool if you want to force open tickets for people so you talk to them. I've used them in every server i introduced TT to

[glossy sluice]

Haha, more of a feature suggestion but it would be awesome to have a graph on the dashboard of tickets created by day/week/month/year.

Members are always astonished when we tell them how many tickets we have open on an average day lol. Would be cool to show them some charts of ticket growth over time

[copper owl]

Stats are a planned feature 👀

Patience though, no set ETA for the update seeing as we only have one dev

[glossy sluice]

Ah yeah I get that. I'm the solo dev for our community + do most community management stuff. People don't realize there's only 24 hours in a day.

[copper owl]

yeah.. people online and patience don't mix well sometimes.

[fallow ingot]

same i didnt know that's what they were wanting to do tho. So good thinking

[glossy sluice]

4,700 tickets in 13 months. It's not a ton compared to some places I'm sure, but boy is it exhausting lol.

[copper owl]

well technically I dont think they wanted to do that, but it's definitely an effective workaround from adding the user yourself. Force TT to do it >:)

[copper owl]

jesus

[slow coral]

Hey

Is there a way to make a ticket's transcript go to a specific channel

[copper owl]

Assign a transcript channel

You can do so by going to the panel configs page, then the panel settings, then logging options

option to choose a transcript channel is right there

[cobalt garden]

I can't open a ticket on my own server

[copper owl]

why not? any error messages?

[cobalt garden]

it says invalid form body

[copper owl]

Update your discord

or just delete and reinstall if you dont see any updates

[cobalt garden]

Thank you

[copper owl]

anytime

[indigo zodiac]

excuse me

what r the benefits of the premium bot other than the normal one

[copper owl]

faster and more stable

[indigo zodiac]

is it free?

[tidal hinge]

😐

[indigo zodiac]

o-o

i mean i invited it to my server...

for free

so............

would it work?!

[copper owl]

is the paid version of Ticket Tool free?

[copper owl]

yeah but without a subscription , it wont do anything

[indigo zodiac]

this is what i have

[copper owl]

Yup. Everyone does.

[indigo zodiac]

so it wont work right?

[copper owl]

yeah.. The paid version of ticket tool wont work for free

[indigo zodiac]

alr thx

[iron night]

Gave +1 Rep to @copper owl

[hollow lava]

Is there a premium bot?

[copper owl]

yes there is

[hollow lava]

Can you wish it mention

[copper owl]

Can i wish it mention?

It's in the members list

@humble sequoia

[hollow lava]

This is normal, not premium

[copper owl]

No it isn't lol

[jade topaz]

why can't I create a ticket?

[copper owl]

Literally says in the name

[copper owl]

old discord client

Update it or delete and reinstall discord

[jade topaz]

Thank you very much

[iron night]

Gave +1 Rep to @copper owl

[hollow lava]

Look to the original name

[copper owl]

I'm not sure why we're debating this...

That is the premium bot

the free one is @pseudo glen

They both have different numbers but the same name

[hollow lava]

Look

[copper owl]

Read what I said again

because at this point we'll be going back and forth.

If you have any other questions, feel free to ask.

[regal fox]

had this exact issue. glad I checked this chanel out before asking.
didn't realise I was also outdated on discord aha

[jade topaz]

Yep

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[zenith ferry]

hi everyone! When people open support tickets I have a problem that they don't see the message history. How do I fix that?

[shut bolt]

Hey there

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Go into the User Opened Permissions

Mark as the Read Message History

And Save changes

[zenith ferry]

thank you so much!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[snow solar]

hi

how i can make like this ?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[snow solar]

many button on one panel

[shut bolt]

[snow solar]

i understand ._.

[shut bolt]

I just do that with everyone lol

[snow solar]

and? whate is the sulution

[shut bolt]

What do you mean?

[shut bolt]

This is how to do it lol

[snow solar]

i understand it hhh

[shut bolt]

Then what do you mean "whate is the sulution"

[snow solar]

soulution

الحل

[robust sandal]

,Wàssim.

Solution

Arabic (ar) → English (en)

[shut bolt]

/ar Yeah, that's the solution lol

[robust sandal]

نعم ، هذا هو الحل لول

English (en) → Arabic (ar)

[snow solar]

but now how io can do this

[shut bolt]

This is how to do it

[snow solar]

i make the panel multipe

nut how i show the 6 green box in the photo

[shut bolt]

Read this, that's how to do it

[snow solar]

LOL I stand it hhhh

[shut bolt]

I don't get what do you mean, you asked how to do it, that's how to do it, you ask again how to do it, I refer you to the explanation...

[snow solar]

شكرا لك لقد عرفت

[robust sandal]

,Wàssim.

Thank you, I knew.

Arabic (ar) → English (en)

[snow solar]

i knew how to do this

thx

[shut bolt]

Sure I guess

[fast trout]

i paid to skip the line and i cant skip the line...

still says i have 0points

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade chasm]

Hello! Just want to ask if it's allowed to have multiple roles to have access on the tickets?

[twin nest]

I can't access the dashboard, but the bot and myself have admin privs

[twin nest]

scratch this, its a relog thing

[fallow ingot]

Sure just add the roles you want to be able to see tickets to the Support Team. Or you could add them as additional roles.

[jade chasm]

Saw it already. Thanks for the reply!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Oh okay, anytime.

[gray star]

$help panel

$help ticket

$help setup\

$help setup

[fallow ingot]

@gray star FYI use commands in #🤖│bot-spam this channels if you need support

[plain dock]

Hey

[plain dock]

How do I add the bot

/help setup

[tight wigeon]

whats this mean?

Failed: Invalid Form Body components[0].components[0].emoji.id: Invalid emoji components[0].components[2].emoji.id: Invalid emoji

THANK YOU

oop

caps lock

now a real answer?

[tight wigeon]

thank you both for 'trying' / sarcasm

its been sorted

[fallow ingot]

Okay.

[fallow ingot]

https://tickettool.xyz/invite

Update your discord, if your discord has the latest version then delete and reinstall.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@barren grail ^^

[barren grail]

need help, bot joined on my server but i dont see in the manage servers

[fallow ingot]

Read the embed I just sent.

[barren grail]

thanks

[iron night]

Gave +1 Rep to @fallow ingot

[storm basin]

Guys

How to setup that when you open a ticket that ticket tool pings a specific role

[jade topaz]

djecooooooooooooooooooooo volite li vi pilaaaaaaaaaaaaaaaaaaaaaaaaaaaaaavvvvvvvvvvvvvvvvv

alooooooooooooooooo

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@storm basin ^^

[fallow ingot]

anytime

[ocean pasture]

hey there

[hollow kiln]

$help tkcket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hollow kiln]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[hollow kiln]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hollow kiln]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[hollow lava]

$help premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[slender minnow]

@hollow lava @hollow kiln you guys should use bot commands in #🤖│bot-spam

[hollow kiln]

Ok sorry

[knotty bone]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

^^

exactly that

[barren grail]

There is some option that when creating the ticket contact options come out, for example (1-Talk to a staff, 2-Make a ban appeal, etc)

[fallow ingot]

that's not possible.

[barren grail]

and whith premium?

[fallow ingot]

it's still not possible with Ticket Tool.

[mild talon]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[halcyon marlin]

hi thanks thats work, yes 1 other thing

ive edited the panel

added the bot to a channel

now ive tried to make a new channel, send the bot to the channel its saying it doesnt have permisson

[turbid yacht]

;help category

$help category

[shut bolt]

Use $debug to check which permissions the bot can be missing on that channel

[shut bolt]

If you are going to use commands please use #🤖│bot-spam

[turbid yacht]

I'm sorry.

[shut bolt]

No problem

[jade topaz]

is it possible to add the same panels to another server without adding it to the panel config 1 by 1. as in a copy and paste type of thing?

[shut bolt]

Yup!

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[shut bolt]

Check our backup feature

[jade topaz]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[fading terrace]

$secret

[shut bolt]

?

[tribal cedar]

I supposed it was a secret

[shut bolt]

JAJAJAJAJ

Probably

[tight needle]

Hello everyone, I joined a server and created a ticket and accidentally left the server, now that Im rejoined I can not creat another ticket due to my last open ticket, anyway I can close the ticket without waiting 72hrs?

[wispy epoch]

What extra stuff can you get with the 'premium' ticket tool

[azure trout]

anyone else getting this? With premium

[coarse merlin]

Is there a way to automatically give the person that opened a ticket the transcript of the ticket after the ticket has been closed?

[azure trout]

tickets working again for me

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[forest goblet]

@wispy epoch ⬆️

@azure trout @fluid gulch Please update your Discord app, you appear to have an outdated version. That should solve your issue.

[fluid gulch]

nah my discord was updated, it’s working now but it showed the bot as offline

[forest goblet]

That's a premium feature that can be enabled through Panel Configs > Settings > Logging Options > Direct Message Transcript on the dashboard.

[forest goblet]

Apparently a shard was restarted then, sorry for the inconvenience.

[coarse merlin]

Aah, I see. Thanks for the info.

[iron night]

Gave +1 Rep to @forest goblet

[forest goblet]

You're welcome!

[burnt quest]

Hi, is it possible to get tickettool to automatically add a role to anyone who opens a ticket from a specific panel?

[copper owl]

No

[burnt quest]

ok thank you

[wispy epoch]

Oh ok, sorry I was busy

[forest goblet]

No worries

[cyan stream]

It’s me open the ticket 🎫

[wary verge]

how do i change the prefix

[gilded verge]

Go to your dashboard, choose your server and click "Server Configs". There you will see "Command Prefix" and change there.

[tawny cypress]

how can i set a log channel for the ticket?

[gilded verge]

Go to the settings of the panel you have created and expand "Logging Options".

[jagged oriole]

How can I fix this?

[copper owl]

by updating your discord client

[jagged oriole]

Wdym

Updating discord?

[copper owl]

there isnt really another way of saying that...

you update your discord. The error is caused because you have an old version of discord

[jagged oriole]

Isee

I can open tickets someone sent that to me.

Thanks you

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[tranquil cairn]

thank you @copper owl 10/10 great service and a super fast response

[iron night]

Gave +1 Rep to @copper owl

[slender minnow]

You can open a ticket by clicking the buttons attached to the response of the bot.

To set the bot, refer the docs (link's given below)...

[humble sequoia]

https://docs.tickettool.xyz

[iron night]

Gave +1 Rep to @slender minnow

[strong lance]

Hi, please help. Why I cant set the premission to close channel? BTW im the owner...

[fallow ingot]

What do you mean?

Are you meaning to edit close ticket permissions?

[strong lance]

Yes, I set it, But I cant close my own ticket

[fallow ingot]

Run $close in the ticket.

[strong lance]

minute

System Failure: Missing Permissions

[fallow ingot]

ahh

make sure ticket tool has the following permissions below

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fallow ingot]

Run $debug in your server and tell me once you’ve done it.

[strong lance]

What is this?

I just give him the premissions

[fallow ingot]

So it seems to be working

[strong lance]

But what is it? In the bottom?

Why its not delete the channel?

OHHHHH. Its work

Thanks

But why its not tag the staff?

[fallow ingot]

You need to click the delete button. Or you can run $delete

[fallow ingot]

It did tag staff…

[strong lance]

I mean, it ping the @jade topaz but its just in the screen, and its not ping and the staff dont get notifications about the ping

[strong lance]

I know, but why is the massage is not yellow? And when I tag you or me, its yellow

@fallow ingot

[fallow ingot]

Changing the colour is a premium feature

Resolved in dms ^^

(User was muted for image spam)

[golden fossil]

Hello

[serene fiber]

Why can't I open a ticket if I closed another one?

[slender minnow]

if you already have a ticket open and if you cannot open another while the previous one is still open then its bcz the server staff has set up the bot to restrict the max number of open tickets per user

[serene fiber]

I had one open but then I closed it and still can't open a new one

[slender minnow]

what sort of response do you get while opening a ticket? can you share a screenshot if possible?

[serene fiber]

Bottom

[slender minnow]

you already have a ticket open

make sure that you have closed the ticket before opening a new ticket

[serene fiber]

It is closed

There's normally a ticket channel

I dmed the bot the glitch reset command but it didn't respond

@slender minnow

[fallow ingot]

Run $delete in the ticket. Then try opening a new one.

[serene fiber]

I can't chat in the channel

[lethal apex]

Why

[slender minnow]

they cannot open a new one and the old one is problem hidden

@serene fiber can you ask the respective server staff to close your ticket for you as you may not have the perm to view the ticket channel.

[jade topaz]

? why bann

and where can i sent a unbann?

[fallow ingot]

I thought they were the owner :/

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@jade topaz ^

[jade topaz]

ß

?

[slender minnow]

nope they aren't
atleast thats what can be assumed from the screenshot

[slender minnow]

You are in the wrong server to ask that question.

[jade topaz]

@slender minnow can you sent me the server ?

[slender minnow]

i do not have the link to the server, and please do not ping me unless its really important

[jade topaz]

oh ok

[proven yoke]

How do i add a new role to be able to view the tickets that open?

?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[tepid valve]

How do I set the bot so that when someone closes the ticket it doesnt get deleted

[shut bolt]

Enable the Two Step Ticket inside the general options menu (panel's settings)

[jade topaz]

can i please make a ticket?

i dropped my picaxe on accident and somone picked it up, but won't give it back

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[smoky blaze]

How can I make it to where when a ticket is opened it pings staff?

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@smoky blaze ^

[smoky blaze]

thanks!

[stuck crater]

also, if we have different panels for different types of tickets, can we limit to one ticket only across all categories ? and not one for each

some people open tickets for all categories for no reason...

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[fallow ingot]

^

[stuck crater]

very nice thank you !

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[stuck crater]

🙂

also, where can i limit who can open a type of ticket ?

[fallow ingot]

Go to the Dashboard > Panel Configs > Settings > Button Options > Create ticket settings and disable the @everyone role then add the role you want to allow to open tickets.

[dim sand]

Is there a way that once the ticket has been closed it will add a role to the person who created the ticket? Or do we have to hand-add the role?

[jade topaz]

Can you make it so a ticket closes auto if nobody types in a speciffic amount of time?

[shut bolt]

Nope

[stuck crater]

❤️

[dim sand]

Okay, thank you! Just wanted to make sure :)

[iron night]

Gave +1 Rep to @shut bolt

[fallow ingot]

No, but it’s planed.

[shut bolt]

No problem

[smoky blaze]

When someone tries to open a ticket it says they dont have permission

how do I change that?

[fallow ingot]

Make sure their is no blacklisted role set.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

@smoky blaze ^

[smoky blaze]

thanks

[fallow ingot]

Sure, anytime.

[bronze cairn]

will open a ticket but anyone encounter a wrong form type error? regular user in our sever cant seem to get button to work

[shut bolt]

You mean "Invalid Body Form" error?

[bronze cairn]

He cant seem to recreate the error message but thinks it said Invalid Form Type, but could be wrong. says buttons not responding now, they are working fine for me but im admin

[shut bolt]

Is this user on a mobile device?

[bronze cairn]

I believe so yes

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

This is a problem that recently happened with mobile Discord

Ask them to update their app

And that should fix it

[bronze cairn]

ah, ok will do

[shut bolt]

If not, try them to reinstall the app

[wide marsh]

Guys do categories have limit to number of channels?

Cause ticket tool did not make channels in the category neeeded

Am I seeing bugs which I have never seen or wot 👀

Like ticket tool did not move so many tickets yesterday to the closed tickets category and around 15 tickets made in no category...

Does this happen when so many tickets are made? Or wot cause never seen this

[tawdry eagle]

Discord limit is 50 channels in a category

[radiant moss]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[radiant moss]

Give them the attach files permissions

[iron night]

Gave +1 Rep to @radiant moss

[radiant moss]

Yes, go into the panel settings tho under permissions

Press the three lines on the top left and go to panel configs

[iron night]

Gave +1 Rep to @radiant moss

[wide marsh]

Hmm, ok that's the reason ticket tool might be breaking 0ut

[shut bolt]

Assign an overflow category and that will make that new tickets get placed there in case the main one is full
https://i.imgur.com/Z3TGbGu.gif

[wide marsh]

Ohhh, we can do that ic

[shut bolt]

Yup

[next summit]

hello

guys how can i create a ticket for my server ?

thx

[iron night]

Gave +1 Rep to @regal creek

[next summit]

bruh ? where is the navigation ?

bruh windows 7 ultimate i need windows 10

but i think my pc will start lag

[steep dove]

Hey guys,
the command $help isn't bringing anything up on my server, how can i set up?

[meager jacinth]

can we create a ticket section and make it view for some specific roles, even though we have another one which we dont want to have access to the specific role.

lemme explain,
i want a ticket section for support - mods+ to access
i want another section for donations - giveaway and event manager to access

BUT i dont want giveaway and event managers to access support tickets.

[copper owl]

Then don't input them as a support role for support tickets

If a role has administrator permissions, the people with the role will have access to all channels regardless, including tickets

[jade topaz]

will ticket tool be moving to / commands on april?

[jade topaz]

Hi, for some reason ticket tool isn't going to the correct category no matter what I do. Permissions seem to be correct and it's set correctly on the dashboard. Any advice? (I'm a new user)

[copper owl]

Did you input the category in the Panel settings

[jade topaz]

yes

It goes to the top of my server every time

[copper owl]

Then there's a permission issue most likely

Try giving the bot admin and see if it works

if it does, then it's a permission issue, and you'll have to review the perms given to TT in the category

[jade topaz]

yeah it works

[copper owl]

okay so it's a permission issue

you can remove admin if you'd like and give it the necessary perms it needs to work

[jade topaz]

For some reason I don't see a permission issue

It has manage channels, it can view that category and edit perms

[copper owl]

those 3 aren't the only necessary ones though

Run $debug and you'll see all the necessary perms it needs

[jade topaz]

Okay figured it out, was the manage messages & add reactions. Tysm. Quick question btw, is there a way to make it so my mods can close tickets but only admins can delete them?

For transcript saving manually

[copper owl]

Go to the button options section of your panel settings

for your close button, make it support only if you'd like

for the delete button, disable support only if it's enabled, then put @everyone in the Disabled roles section and then your admin roles in your Allowed Roles section

[jade topaz]

Like this?

[copper owl]

yup

this way only people with the admin role can delete tickets

[jade topaz]

does that include ppl with "administrator" discord permission or no?

[copper owl]

It should, yeah

iirc, administrator permissions bypass the button restrictions

[jade topaz]

Okay awesome, thanks!

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[gaunt sphinx]

hi! i was wondering if you can block users from using the bot at the server?

[jade topaz]

yes u can @gaunt sphinx

[shut bolt]

Ghost ping hmmm

[copper owl]

don't we always love a bit of ghost pings

[shut bolt]

No

LMAO

[copper owl]

oh 😔 LMFAO

[covert crest]

how do i make it so instead of saying "ticket-0001" it would say "ticket-alexok"

@shut bolt

[shut bolt]

#546557408902905896

Don't ping support

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Edit the default name use the {ticket.user.name} variable

[proud fable]

hmm my server is nto showing any ideas what i can do to make it show up?

i did relog

[covert crest]

okay thanks

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[shut bolt]

Check the note of the embed

Maybe you don't got the permissions

[covert crest]

wait i still dont get it

[proud fable]

im the server owner yes

[shut bolt]

What don't you get

[shut bolt]

Try logging on incognito to the dashboard

[proud fable]

i relogged 3 times sitll nothing hmm

ok

[covert crest]

what do i put

sry for being dumb

[proud fable]

hmm

[shut bolt]

Btw, it won't work if you don't got premium

[covert crest]

brah

i gotta pay to make it say my name ;-;

[proud fable]

ty worked

[shut bolt]

Sure

[covert crest]

it let me save it

it didnt ask me to pay

[shut bolt]

I mean, you can change the name manually with the command

[shut bolt]

I know

It won't display it though

[covert crest]

aw man

[craggy brook]

How do I make a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[craggy brook]

Like how do u make it so other people can open tickets

[shut bolt]

Here you got the guide for it

[primal birch]

hi

why ?

[chilly mason]

How i can add some one in the ticket

@shut bolt How i can add some one in the ticket
I hope u can help me 👍

[shut bolt]

#546557408902905896

[chilly mason]

Sorry

[shut bolt]

Read the rules, you already got warned

[chilly mason]

But can u tech me how

☹

[shut bolt]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[jade topaz]

hi

[signal beacon]

Hi I need help, I added a bot to my server but I can not find it on the site even after restoring, I have been waiting for 1 hours

[gaunt sphinx]

and how??

[tribal cedar]

You mean you can't find it on dashboard?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[tribal cedar]

@gaunt sphinx

[jade topaz]

how do i close tickets

[tribal cedar]

Either by using the $close command or clicking the button

[jade topaz]

once a ticket is started, how do i know and respond?

[gaunt sphinx]

yeah but, can you like ue

''$block user'' or something

bcs there it says a role lol

[tribal cedar]

Once a ticket is open a channel is created.

[tribal cedar]

No. You would simply add the role to users who you didn't want to be able to make tickets

[jade topaz]

correct but does my moderators automatically get added to that channel?

[tribal cedar]

If you've added them as a support role then yes

You can configured support roles per panel under general options

[glossy cradle]

hello i have a problem of ticket tool, i have open a ticket

[tribal cedar]

If you've opened a ticket please get help from there.

[glossy cradle]

ok

[glossy cradle]

but I don't have an answer even if the french support is connected

[tribal cedar]

What's the question?

Or issue?

[glossy cradle]

issue but Can you speak french

[tribal cedar]

No I only speak english

[glossy cradle]

oh ok

[gaunt sphinx]

you gave me an idea

''blocked from support'' role

or something like that

tysm!

[tribal cedar]

Nps. Yea just make a role and add it to the server configs. The give the role to anyone you don't want to be able to make tickets

[gaunt sphinx]

aha aha got it

is there any way i can thank you with the bot?

thanks @tribal cedar

[iron night]

Gave +1 Rep to @tribal cedar

[gaunt sphinx]

ah there lol

[tribal cedar]

😀 ty

[gaunt sphinx]

yh, have a good night!

[tribal cedar]

You as well

[silk iris]

what a terrible support, I haven't done the tickeet support, and already closed when i was still premium

as soon as I lost premium membership, the ticket closed?

still haven't answer my question, how to do $debug? i cannot send panel

[shut bolt]

We have a 12 hour policy of inactive tickets, we left your ticket opened for 14 hours and you never answered to our support team, it's not terrible support, it's that you don't answer

[shut bolt]

Go into the channel you are trying to send the panel, run $debug

[silk iris]

like this right? nothing works

[shut bolt]

Server ID?

[silk iris]

948811851981025310

[shut bolt]

Which bot do you have invited to your server?

[round gulch]

what is the diffrence between make-a-ticket and premium-ticket?

[humble sequoia]

━━ moved to ticket ━━

[shut bolt]

That regarding your question you have a ticket opened, which I just saw you impatiently closed as well as deleted your message once you got sent the "Moved to ticket" notice [User deleted his message]

[shut bolt]

Premium tickets are exclusive for premium subscribers

[round gulch]

are they faster espons times like any benifits?

[shut bolt]

Usually, yes

Depends on the time

We got the team distributed along the whole world as you can tell from #918271177988907079

[round gulch]

oh well i deleted my message as i thought it did not go through

poor internet here

[shut bolt]

Np

[silk iris]

this the bot ID: 948813049295405119

i only have 2 bots right now, im testing on my own server first before pushing to my team's one

[ember scroll]

Why am I getting this message if I have ticket tool premium?

[upper portal]

I believe my name gamertag was put incorrect into the whitelist. Can’t log in still.

[steady hearth]

Are the Bots having issues tracking information? Im in one where we use $clockin and $clockout and it is no longer tracking that data.

[hardy blaze]

Kann mir hier wer jemand etwas erklären

[past basin]

The support role can't use the command $add username#id only the owners of the server can.

[fallow ingot]

Do they have the support role?

[fallow ingot]

Ticket tool doesn’t have this feature…

[fallow ingot]

You no longer have an active subscription, renew it to be able to use Ticket Tool Premium.

[humble sequoia]

━━ moved to ticket ━━

[fallow ingot]

oop

[willow tundra]

sorry

[copper owl]

and they deleted the message

[fallow ingot]

head to your ticket for support

Here it is anyway

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[willow tundra]

sorry Ive just figured this channel out shouldve asked before creating a ticket but thanks 😄

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Happy to help!

[past basin]

Yes they have

[fallow ingot]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[fallow ingot]

@past basin make sure they are doing it like above.

If you’re doing it with a username try using a ID.

[rose field]

$add

[past basin]

They do it like this

I will let them check for sure

[silk iris]

hello so how to debug? when i was in premium still not answered as well.

bot ID: 948813049295405119
server ID: 948811851981025310

[fallow ingot]

Yeah, it should work with a ID.

[fallow ingot]

Run $debug

[valid belfry]

how do I make it so a ticket goes into a specific catagory

[slender minnow]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[slender minnow]

@valid belfry ^

[valid belfry]

legend

[slender minnow]

^^

[limber quest]

Hi ticket crew

Trying to get Ticket tool working on my discord via mobile

Getting this

[tribal cedar]

Update your client

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[limber quest]

Ok cool

[limber crescent]

.

[limber quest]

Hope that works. Will report back

[tribal cedar]

It should. Please do.

[tribal cedar]

Need something?

[limber quest]

Great it worked

Appreciate it

[turbid prawn]

Hey guys

is there anyway that we can see the old deleted ticket messages? the transcript

[tribal cedar]

Anytime

[tribal cedar]

If you have them posting to a channel sure.

[fallow ingot]

Not unless you have a channel set for logging transcripts.

[fallow ingot]

Oop didn’t see this :/

[tribal cedar]

No worries

[turbid prawn]

but we need to manually transcript them first right?

[tribal cedar]

You need to setup transcripts first yes and also it's a premium feature

[turbid prawn]

Thank you so much!

[tribal cedar]

Nps

[raven ember]

How i can edit this embed?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[tribal cedar]

@raven ember

[raven ember]

Thankss

[tribal cedar]

Anytime

[quartz spire]

hello, how do i make the created channel for created ticket is invisible for everyone except the person who created the ticket and the support team?

[tribal cedar]

Check panel settings -> permission options and the one you want to check is the everyone role

[round gulch]

Yep

[quartz spire]

yes it worked, thank you for the support

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Anytime

[slender minnow]

not like that iirc

but you can use tags to send customized responses

other then that, that would look really good in #💡│suggestions

[copper owl]

In pins

Of #💡│suggestions

[slender minnow]

s!suggest [suggestion without these brackets] in #🤖│bot-spam

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[slender minnow]

@jade topaz refer above ^

[vital niche]

C

[vapid wadi]

Hi, how i do let my members ticket?

[turbid bear]

Someone send a ticket and I closed it in my server. But still when he tries to make a new ticket bot says he has a ticket already. what can I do ?

[jade topaz]

We're are the premium settings on dashboard?

[jade topaz]

how do i create ticket?

e

[sleek coyote]

#🎫│make-a-ticket

[jade topaz]

I mean on my server

I want make ticket message

[manic sandal]

مافي عربببب

[jade topaz]

theres

[manic sandal]

انت عربي؟؟

[jade topaz]

sure

[manic sandal]

Please, I need a programmer to make a tect-tulle for me.

????

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vital musk]

does anyone have the premium bot invite link?

[tribal cedar]

Send a message like the ticket message?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[iron night]

Gave +1 Rep to @tribal cedar

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tribal cedar]

@vital musk

Anytime

[vital musk]

thank uuu x

[tribal cedar]

Nps

[tribal cedar]

You can disable 2 step close and 2 step ticket then on $close the ticket will close and delete

[zealous steeple]

is there a way I can disable the delete ticket and those stuff and when I just close the ticket it deletes automatically?

[tribal cedar]

Disable 2 step ticket and 2 step close in panel configs -> general options

[regal goblet]

sorry about that earlier, something urgent came up

[low smelt]

Hi im new here someone can tell me how i can join to giveaways???

[full dew]

If there is a giveaway, it will be hosted in #🎉│giveaways, this is ticket tool, I am not sure if you are talking about giveaway bot or what.

[full dew]

How much is premium? (USD)

[shut bolt]

6$ monthly the first server

[deep yacht]

hello! how do i make this?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide

[deep yacht]

thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[deep yacht]

did something happen to the website because this is happening to me

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[shut bolt]

It's a temp ban that should lift by its own

Ok wait

Nvm

[shut bolt]

Does it happen if you refresh the page?

[deep yacht]

yeah

[shut bolt]

Weird, works for me

[deep yacht]

oh

i can wait for a while and i can tell u if it doesn’t work

[shut bolt]

I was googling about the error but couldn't found solutions for the client side, best option is what you mentioned, wait for it to fix itself

[deep yacht]

okayy thanks for the help

[shut bolt]

Sure :)

[swift plank]

I've been bumping into my discord's 500 channel limit.

Is there a way to easily archive the historic tickets into an excel file or other offline archive? I'll also need any posted screenshots in the bundle.

Thanks in advance.

I have about 400 tickets across five categories.

[atomic lotus]

how i buy premium by credit

@severe path@radiant moss?

[plain surge]

Hello @atomic lotus
Please don't mention support as that is against #546557408902905896

[atomic lotus]

ok

[plain surge]

If you want to purchase premium, you can do so through this link

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[atomic lotus]

👍

[plain surge]

No, not really. You can do that manually tho. Save the ticket transcript, and then copy the direct link into an excel spreadsheet or you can download the transcript and have a folder for each category

[swift plank]

Do you know how long the direct links to the transcripts persist?

I'm worried about dead links six months from now

[plain surge]

As long as the bot's message that has the transcript link isn't deleted, the link will continue to work

That's why it's better to choose a transcript channel instead of the transcript saving in the ticket

You can choose a channel by going to Dashboard > Panel configs > Settings > Logging options > Transcript channel

[jade topaz]

Hi

Can I put an emoji like that in the reaction?

[whole coral]

Hi, just stumbled over this gem of software. Two question have arisen:

1. Is it possible to see the closed tickets somewhere again?
2. Are the preselected permissions levels already the minimum the bor needs to work flawless - or can I strip them further down?

[copper owl]

with premium, yes you can edit the button emote

[copper owl]

1. Transcripts
2. Run $debug. all the permissions listed are required.

if you'd like to strip them down further, the bot will not function correctly

[timber knot]

[jade topaz]

And can I make two reactions in one message?

[copper owl]

with premium, yup

[jade topaz]

How much it's?

[copper owl]

6 dollars a Month, 66 a year

[whole coral]

Thank you Neptune.

1. Transcripts
   They are visible to me and the user?

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

they're visible to the people who have access to the transcripts channel

[jade topaz]

K thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[whole coral]

Ah, so I can leave it as an open channel or a closed log.

[copper owl]

yeah

[whole coral]

neat. Thanks

[severe path]

[rustic monolith]

@copper owl

@shut bolt @tribal cedar

Help me

Pls

@radiant moss

@severe path

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[severe path]

@rustic monolith ^

And stop massping all team members

[prime bridge]

GŁØCK乛💔Ｂｒｏｋｅｎ🥀#3114 has been warned!
They have dms disabled however.

[jade topaz]

Can I use words like this or this in the panel?

Title or description

And What is logging channel?

[rustic monolith]

Sry

Pls help me

[jade topaz]

What is this?

The free ofc

[fallow ingot]

Yes you can.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[fallow ingot]

@jade topaz ^

[jade topaz]

Logging*

[fallow ingot]

Oops

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[fallow ingot]

@jade topaz

[placid nimbus]

hi

how do i make it so people who ticketinng can upload image

to ticket

[short stump]

change the permissions for user opened and check on attachments

[jade topaz]

Thank you @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[deft coral]

can you add users to tickets thru command in ticket bot?

[full dew]

how do you link panels together so when the message is sent in my ticket channel, it will only have to be 1 message?

[fallow ingot]

Anytime

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[fallow ingot]

@deft coral ^

[fallow ingot]

Multi panels are a premium feature

[golden owl]

can someone help me? How i make the Panels?

[fallow ingot]

Sure thing!

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[fallow ingot]

[hollow lagoon]

Can somone help?

this probem

[golden owl]

But what is Premium Red? :D

[fallow ingot]

Anything with a emoji is a premium feature.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[fallow ingot]

@hollow lagoon ^

[hollow lagoon]

ohh

wait

[fallow ingot]

yeah?

[hollow lagoon]

Thanks a lot!

[fallow ingot]

Anytime

[red pivot]

Ola

[errant laurel]

So no one has ever gotten an error when trying to buy premium?

[zealous steeple]

How do I make my ticket claimable?

[craggy geyser]

Some people get errors. But normally it's due to funds or incorrect information. The majority of people get a subscription with no issues at all

[craggy geyser]

It's a premium feature

[zealous steeple]

I do have preminum.

[craggy geyser]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[craggy geyser]

Hm, less helpful than I thought. There is a section in the dashboard for claiming options

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[copper owl]

there @craggy geyser @zealous steeple ^^

[honest canopy]

if i close my ticket, it will be deleted automatically.. but i want that when i close it, the ticket stays saved in my category and is not deleted.. any help!!

[zealous steeple]

go to general options and enable two step delete

[sick egret]

Help doesn’t work

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[sick egret]

The $help command doesn’t work

[craggy geyser]

There are two options. Either the prefix has been changed or the bot doesn't have permission to see the channel

[sick egret]

he has permissions

[craggy geyser]

Try pinging the bot instead of using $

[sick egret]

thx ima try it out

nothing works

[craggy geyser]

Are you sure the bot has the right permissions? View channel and send messages

[sick egret]

yup

[craggy geyser]

What is the server name?

[sick egret]

it works

I think it slowed

I have been waiting for 2 hours

[jade topaz]

What is the author name?

[timber knot]

Please provide us with a picture of you, the account owner, holding the ID document next to your face in order to start the validation of your identity.👈👈👈What this does not understand me

[silver hare]

Take a picture of your face with your ID next to your face to prove your identity

[slender minnow]

Thats like the name of the author
https://i.imgur.com/QTfEpJo.png

[fallow ingot]

Bot is down due to a major outbreak on Discord's side.

There's a widespread outrage, with lots of platforms including Spotify etc.

[sturdy holly]

When is the Bot gonna be up/online?

[pale pilot]

Soon, the dev us currently working on it

[sturdy holly]

Alright, thanks for the fast answer ^^

[jade topaz]

why the bot is off ?

[sturdy holly]

Discord problems

Servers are down

[jade topaz]

other bots is working

[sturdy holly]

Yeah, they are using other Servers, not the Servers that are down

[gleaming sonnet]

https://tenor.com/view/unamused-cat-over-it-stare-done-gif-14630368

[delicate ermine]

sorry

i have a problem

my ticket tool bot is offline

how i can resolve?

[viscid jacinth]

yeah bots offline

[delicate ermine]

oh

in all server?

[sturdy holly]

yeah

[delicate ermine]

so

the dev of ticket tool resolve?

[sturdy holly]

He is working on it

[delicate ermine]

ok thanks

[spare ingot]

Ticket Toll is bot responding.

not*

[sturdy holly]

Because the bot is offline

The Devs are working on the problem

[spare ingot]

Okay

[scenic plinth]

My primary bot is down?

Discord has been experiencing API issues for the previous 2 hours, although I don't suspect that's the reasoning for the outage, I've notified the proper people to look into it.

The bot is actively being restarted. The bots dashboard will remain unavailable if you have a standard plan. However, premium is usable

Edit: Developer's have notified it should take around 30 minutes for users with standard access to have access to the bot.

[sturdy holly]

Alright

[lusty dove]

هلا

هل اكو عرب؟

سبورت؟

عندي مشكلة

Hi

Can you speak arabic?

[jade topaz]

#🎫│make-a-ticket

[robust sandal]

ᴼᴰᴺ | 𓆩𝐉𝐎𝐊𝐄𝐑𓆪

I have a problem.

Arabic (ar) → English (en)

[scenic plinth]

بوتي الأساسي معطل؟

يواجه Discord مشكلات في واجهة برمجة التطبيقات خلال ساعات 2 السابقة ، على الرغم من أنني لا أشك في أن هذا هو سبب انقطاع التيار الكهربائي ، فقد أخطرت الأشخاص المناسبين للنظر فيه.

يتم إعادة تشغيل الروبوت بنشاط. ستظل لوحة معلومات برامج التتبع غير متوفرة إذا كانت لديك خطة قياسية. ومع ذلك ، قسط قابل للاستخدام

تعديل: أبلغ المطورون أنه يجب أن يستغرق الأمر حوالي 30 دقيقة للمستخدمين الذين لديهم حق الوصول القياسي للوصول إلى الروبوت.

[rugged niche]

Bot offline

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[scenic plinth]

@jade topaz

[scenic plinth]

Stop mentioning me for support. Use the command.

[tardy saddle]

my ticket is bug
i need help
xd
when i want to send a panel
it tells me that the ticket tool doesnt have the permision to view or send into the channel
and i try to do $debug but it does nothing

[shut bolt]

Then presumably the bot doesn't have access to see or send messages to that channel

[tardy saddle]

so how can i change that?

if the $debug command doesnt respond?

[shut bolt]

Go into the channel perms, add the bot as an override and mark the View Channel and Send Messages permission as

[tardy saddle]

okay lets see

[haughty pecan]

I added a bot to my buddies server and I can’t see it on my dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the picture below on how to relog:**

[shut bolt]

Try this

[last ravine]

What is that

@shut bolt

[shut bolt]

#546557408902905896

Rule 4

[shut bolt]

A transcript of a ticket

[full dew]

How do I remove the second General Support?

[tribal cedar]

You don't need to include general support in the multipanel setup

So remove general support from the general support multi panel setup in general options and resend the panel.

[full dew]

Thanks @tribal cedar : D

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Anytime

[full dew]

It worked

[tribal cedar]

😀

[bold marsh]

My $help doesn’t work

And doesn’t have panel it won’t work

[full dew]

Does the bot have perms to send messages in the channel?

[bold marsh]

Yes

[plain carbon]

البوت البرايم مو شغال في سيرفري

[shut bolt]

Could you please send us a server invite so we can diagnose what could be wrong?

I meant the id not an invite

A sec please

[bold marsh]

907195016840114188

[shut bolt]

Thanks, please bare with me for 2 minutes and I'll help you out

[bold marsh]

Thanks

[iron night]

Gave +1 Rep to @shut bolt

[split void]

I’m unable to open or close any tickets. I’m not sure why, but it says “interaction failed” every time. It doesn’t matter how many times I open or close discord, log out or log in, or even what server I’m in or the roles I have in that server. I’m unable to use it at all. Can someone help?

[shut bolt]

Is the bot actually invited to that server?

@bold marsh check this mate

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[shut bolt]

That will fix the problem

[bold marsh]

Fixed , Thankyou

[shut bolt]

Sure

[zealous pine]

So I’m new to ticket lol as far as setting it up. I have it set up in the channels I want and it works. But everyone in the server can see so how do I fix that 🙏🏼

[shut bolt]

Hi mate, check this

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Go into your Everyone Opened Permissions and click on its button

Then make sure the Read Messages one is set to

And Save changes, that will make new tickets hidden from all users

[zealous pine]

Thank you so much

[shut bolt]

Sure

[zealous pine]

So the rest of the roles should just be the middle option?

[shut bolt]

You mean the rest of the perms?

[zealous pine]

Yes sorry

[shut bolt]

You can set them as you wish but I suggest keeping them in

[zealous pine]

Okay thank you

[shut bolt]

Sure

[upper raft]

Is the "Ticket Tool | Premium Bot" that keeps answering questions in this server automated? How do I make an automated question-answering bot like that?

[shut bolt]

Not automated

They are tags

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[shut bolt]

We trigger them corresponding to what the situation requires

[upper raft]

super helpful, thank you 🙏

[shut bolt]

Sure

[zealous pine]

Now I keep getting this message and iv enabled everything on permission in dc

[silk swallow]

i invited ticket toll but it never join the server

[shut bolt]

The bot is missing the Manage Messages permission

[shut bolt]

Check audit logs and see if any other bot or user is kicking it from the server

[silk swallow]

okk

[zealous pine]

On the everyone perm?

[silk swallow]

the bot

[silk swallow]

ahh there you go i have too many members sorry xD

[shut bolt]

It's fine mate

[zealous pine]

Where do I find that one? I felt like I did manage messages everywhere

[shut bolt]

Go into the Server Settings

Head to the Roles Tab

Open the Ticket Tool role and check if it's marked as

[silk swallow]

what is the max ticket that can be open for non premium

its just 10 ticket per minute right?

like it can open up till no max right?

[shut bolt]

Indeed

[shut bolt]

What do you mean?

[split void]

Yes. Ticket tool is set up in the servers. I hadn’t had this issue prior to a couple of weeks ago.

[shut bolt]

I'll move the problem to a ticket if that's fine with you

[split void]

Sure.

[silk swallow]

like we can open up till 100 of tickets right?

just the limit is 10 per minute

i dont really understand this

is this where like the ticket channels and category be created

and where we claim those ticket?

wait nvm

sorry

didnt read it properly

[shut bolt]

You can open 499 tickets per server, 500 is the top limit of channels a server can have, so supposing you got a panel in a different channel you'll be able to stack 499 tickets at once. And you can only create 10 tickets each minute

[silk swallow]

oh ok thanks

[shut bolt]

Sure

[jade topaz]

how do i make it so a diffrent role other then admins can see the tickets?

[slender minnow]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[slender minnow]

@jade topaz refer above ^

[jade topaz]

thanksss broo

[native cosmos]

Hello, I just wondered why can't I select a specific channel to make a panel? For me, it is only limited to 2-3.

[rustic monolith]

Help me

[copper owl]

Update your discord

[atomic sluice]

can anyone help setup the bot?

@copper owl

[copper owl]

#546557408902905896

[copper owl]

I personally am not gonna do it for you.

[atomic sluice]

but how to?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

read ^

[atomic sluice]

ok

[glacial dock]

anyone know what this is?

[copper owl]

you're asking in the wrong place

this channel is for ticket tool support only

[glacial dock]

thanks.

[dark trench]

hi there ive been banned from castle crush discord server and cant get ticket help what should i do?

[copper owl]

put the role in the Disabled roles section of your close button..

if you set it like that, yeah

if you don't set it like that, no

The buttons have nothing got to do with permissions in the ticket itself

[wintry ruin]

Which role u not want to see ?

[copper owl]

I've already answered their question

[wintry ruin]

@copper owl ok

@copper owl i want to ask something

Can we set auto made reply in ticket ?

[copper owl]

you Can do so without pinging