🆘│community-support

[tribal cedar]

Nps. Hf!

[jade topaz]

accpet my friend requst

pls i became fan of u

[tribal cedar]

Lol I have so many friends that if I accept you I'll forget who you were really. Sometimes I don't want questions in my dms. 😜

[tribal cedar]

But there's always staff here!

[jade topaz]

i will never ask questions in dms

[robust sandal]

Pour quoi avez-vous besoin d’aide?

English (en) → French (fr)

[plain surge]

Don't bother

A troll

[tribal cedar]

Ah. Figured but had to try.

[delicate yacht]

how do i give permission to a player to manage tickets without giving him full permission

[humble sequoia]

━━ moved to ticket ━━

[smoky topaz]

When I try to create a ticket, something like this comes up all the time

[plain surge]

Please try updating your Discord and try again

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

took the words out my mouth Dom lol

[plain surge]

I saw it was a few minutes, sorry 😅

Thanks for being around @fallow ingot ^.^

[iron night]

Gave +1 Rep to @fallow ingot

[plain surge]

Have a rep :)

[fallow ingot]

[woven surge]

How to create a ticket in ur sever?

[fallow ingot]

#🎫│make-a-ticket

[jade topaz]

any issues currently with ticket tool?

seems on my server saying impossible to create a ticket

[covert swallow]

Are you getting an error message?

[jade topaz]

yes

interaction failure

something like that

issue with the interaction

[covert swallow]

Try to update your client

[jade topaz]

When one of my members create ticket they arent able to view message history anyway to fix this?

[fervent narwhal]

I can't create tickets, that say involved form body

Can someone help me?

[jade topaz]

Can I put a ticket without using the dishboard?

[fallow ingot]

Like make a ticket for someone?

[fallow ingot]

Update your discord, and try again.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@fervent narwhal ^^

[old citrus]

How do I set the tickets to open inside a certain category

[fallow ingot]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

@old citrus ^

[jade topaz]

Hello

Can I make more than one reaction in the message of creating ticket?

What do you mean?

@jade topaz

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[trim shadow]

how can i work on my friends tickets? im trying to get the dashboard to have their server open, but nothing works

we added the manage server permission, but it isnt working. do i need admin?

[fallow ingot]

You need admin, or they can add a dashboard role.

[lost trout]

What the proplem

[fallow ingot]

Are you on phone?

[lost trout]

Yeh

Ohh

This is qpdate

[fallow ingot]

yeah

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[fallow ingot]

@lost trout ^

[jade topaz]

discord fucked up yesterday with nonce, update is mandatory lmao

[violet jungle]

Hi everyone, I have encountered some problems with the bot. Practically the people I have given to you or various roles as admin / normal users do not work the buttons, in particular I have noticed that from pc It doesn't work, while on the phone yes, you think it's a bot or discord problem?

[jade topaz]

if they dont see them yes

[jade topaz]

So I made a test server to set all up, how do I copy all settings I've made to the other server?

[dense saddle]

what

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[regal goblet]

@jade topaz

[jade topaz]

Thanks!

[iron night]

Gave +1 Rep to @regal goblet

[marsh wadi]

How Do i Clear The History From The Ticket Tool Premuim ?

[shut bolt]

What do you mean the history?

[marsh wadi]

History of Tickets Opened

[shut bolt]

You mean the count? The transcripts? Or what exactly are you looking to clear

[marsh wadi]

The count

[shut bolt]

Go into your dashboard

Open the Panel Configs tab

Go to its settings

Open the General Options menu

Scroll down and you'll see the Ticket Count field

Update it, save changes, good to go

https://i.imgur.com/CyavKUn.gif

[marsh wadi]

Thankyou

[shut bolt]

Sure

[bitter flicker]

Hello everyone, my admins are having trouble closing the ticket and it’s saying “invalid form body.” Is this a clamming problem or is this a ticket problem?

[shut bolt]

It's been a Discord problem, try to update your app

[bitter flicker]

Copy thank you

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[pseudo escarp]

Hi

[shut bolt]

Hi

[lean sinew]

I'm having trouble just finding the bot dashboard for the server enven thought the bot is in my server

[pseudo escarp]

I have a problem, I don't know how to fix it

I need to help

[pseudo escarp]

You can help me??

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try that Matt

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[lean sinew]

I own it tho

[pseudo escarp]

Thx

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

And did you try relogging?

[lean sinew]

yes

twice

[shut bolt]

So you did exactly what's shown on the GIF, right?

[lean sinew]

yes

[shut bolt]

Run the command indicated on here, come back to us with the bot's response please

[lean sinew]

it works now

[shut bolt]

Great

[lean sinew]

thank u

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[bitter flicker]

Ok so the admin is still having the problem even after updating his discord could it be since he’s not on IOS?

[shut bolt]

Ask him to reinstall the app

[bitter flicker]

Copy will do and thank you

[shut bolt]

I've seen that bug only on mobile and since yesterday, let's hope that works

[bitter flicker]

Copy I’ll let you know

Thank you @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure :)

[jade topaz]

@topaz swift I can help you in here. Just ping me when your here

[bitter flicker]

Didn’t work so oof

[shut bolt]

Oof

It usually gets solved by that

[topaz swift]

@jade topaz

[shut bolt]

Is it only with one of them?

[jade topaz]

Yeah im here

[jade topaz]

Here!

[bitter flicker]

There’s a couple of them that been having the issue but it’s only him that’s been having it for a long time

[jade topaz]

Make sure your role is listed as a support team role in the dashboard!

[shut bolt]

I think it could be likely a client problem, if it's only with a couple could be due to a Discord problem

[bitter flicker]

Yep well thank you agian

[topaz swift]

It’s not that I cannot do anything at all it always says this interaction has failed

[bitter flicker]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

It says the interaction has failed? That is strange. How about you go open a support ticket in #🎫│make-a-ticket for proper assistance from support team member!

[topaz swift]

I cannot even make a ticket

I tried

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

Update your app

If it didn't work in here, that's probably cause an outdated version of the app

[jade topaz]

Pablo what command did you use to pull that up?

[shut bolt]

$update

[jade topaz]

Oh sweet

[shut bolt]

Yup

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

@topaz swift ?

[jade topaz]

bot down? users can't create tickets

[shut bolt]

Any error being shown?

[jade topaz]

Might be an issue on his end because I'm able to create one. I'll see what error he's getting

[torn tusk]

My members cannot create a ticket. When they click envelope, it tells them they don't have permission. I have given all permissions to the members on the channel and it is still saying same thing. It works perfect for any admin that tries it but will not allow a basic member create ticket????

Any reason why?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

Check your blacklisted roles

[torn tusk]

Only blacklist role is non-verified @everyone. These are actual members. @everyone cannot even see the ticket channel

[shut bolt]

I need your server ID

[torn tusk]

I think I fixed it! I just took @everyone off the blacklist and it works! I guess every member gets assigned @everyone plus the other roles??

[shut bolt]

Everyone is not a role itself

It is and it is not

[torn tusk]

So weird

[shut bolt]

Everyone are all users

So you picked no one to be able to use the bot

[torn tusk]

Haha I see. It still worked for admin but thats it

Thanks for your help, that was good advice

[shut bolt]

Sure

[jade topaz]

How do i when I make a ticket it sends a specific message?

[shut bolt]

You mean you want to edit the default ticket message?

[jade topaz]

yes

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

Check this

[jade topaz]

thanks!

Im having a problem again when a user has as specific role all the other people with the role with him is able to view the ticket channel how do i fix this?

and how do i make the default ticket message ping a specific user whenever i try typing his id it doesnt work

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Check your support roles

Maybe there's a role that shouldn't be there

[shut bolt]

By a specific user you are looking to ping the ticket creator?

[jade topaz]

when you open the ticket it pings a specific moderator and such

[shut bolt]

Oh I see

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

Use the last syntax

[jade topaz]

thanks :)

[shut bolt]

Sure

[jade topaz]

it still doesnt work

it types this in the emblem

[shut bolt]

You typed exactly Mario37048#3695?

[jade topaz]

i also tried his id

[shut bolt]

Give me the server ID please

[jade topaz]

943145251365871738

[shut bolt]

Where did you type this in?

[jade topaz]

i fixed it 🥲

[shut bolt]

Great

[jade topaz]

thanks for the help

[shut bolt]

And btw, be aware that pings only work outside embeds, it will mention inside embeds but no notify

[jade topaz]

does it apply to trigger too?

[shut bolt]

Trigger?

[jade topaz]

whats this caused by?

[shut bolt]

You probably don't have funds in the paypal you choosed to pay with

[jade topaz]

got over 6$ in it

[humble sequoia]

━━ moved to ticket ━━

[crimson creek]

hello

[viscid jacinth]

hey, how do i give a certain role access to see the tickets and help out?

[crimson creek]

you have to be in the support team

[viscid jacinth]

no im the owner haha but how do i add the role i fotgot where it is

[crimson creek]

i’m still waiting for mine to be seen

the owner of what

[viscid jacinth]

my group

[crimson creek]

what group

[viscid jacinth]

i wanna add a role

LimeFlips

[crimson creek]

what’s that

[viscid jacinth]

my bio has all info haha

its a cook group

[crimson creek]

well you click on a name and u press plus if you have perms

or u left click and click roles and add them from there

i’m waiting for my ticket to be seen

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Add the role as a support role

[viscid jacinth]

thanks boss

i saw it earlier i forgot where it went

[shut bolt]

No problem

[jade topaz]

help.

@ me in response, gonna head to bed

[pearl minnow]

Is there a way to have the tickets distinguished between the different ticket channels I have when I receive the ticket?

[brisk oar]

hello

@eager cargo

?

hello

[sharp panther]

Where to find Support role in dashboard or permission setting for created channels?

[sharp panther]

allready found sorry ^)

[jade topaz]

No pinging staff rules say

[slender minnow]

You can either rename tickets panels wise (all ticket made from the panel will have a different name, say, support-XXXX) or you can rename that ticket through the $rename command

[severe path]

the panel was deleted. You need to create a new one in the dashboard and resend the message

[jade topaz]

That happened to me too lol

[jade topaz]

k

[jade topaz]

Alr.

[jade topaz]

I added the bot to a server but I can't see the server in the manage server section, how can I do?

[rich wadi]

how can i add lots off button like this

[jade topaz]

I believe you should have the premium account

[rich wadi]

there was someone add 3 button

without prem

[pearl minnow]

Here’s what the tickets look like when I receive them. I’m not sure what this ticket is for. Is there a way to have the panel name on this part?

Or is that a premium feature

[atomic solstice]

You could add the name into the Embed description

[pearl minnow]

Beautiful. Thank you

[iron night]

Gave +1 Rep to @atomic solstice

[atomic solstice]

no problem

[cloud grove]

hey how do i make the ticket tool bot allow more than 1 ticket to be created

[crimson creek]

can someone help@me

[slender minnow]

Thats from an open/closed ticket. You can edit the message.

[slender minnow]

Panel config ---> first category

[proud lodge]

اكو عرب ؟

سلام عليكم

[next summit]

#🎫│make-a-ticket

اكبس الدعم العربي

[crimson creek]

i did about 2 days ago

[long hornet]

Guys wtf?
#🆘│community-support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[long hornet]

Wtf?

[atomic solstice]

Stop asking the same question, read the embed above. It says that we can't help you with this issue cause we are just a support server for the @pseudo glen bot

[next summit]

what is this bro ?

[next summit]

lol i did and they replied me after 10 minutes only

🙂

[winged quarry]

someone help

i can't connect to helium server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[winged quarry]

port is open

[forest goblet]

Your ticket was closed 9 hours and 20 minutes ago because you did not send any messages in the ticket. If you still need assistance, please open another ticket and state your question in the ticket within 20 minutes.

[mystic hound]

and it wasn't made two days ago

[upbeat tartan]

I updated my phone to android version 12 about 4 days ago and I haven't been able to access Pixel Gun 3D ever since. It won't even let me get pass the loading screen. What should I do?

[jade topaz]

This is channel help for ticket tool

[atomic solstice]

you were already told in a ticket that you are in the wrong server

[crimson creek]

can someone help me set it up

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@crimson creek ^

[crimson creek]

i’m here

[fallow ingot]

Is their anything in particular that you need help with?

assuming you can’t find it in the documentation

[sharp fulcrum]

Hi, can someone please help me what to do with this?

[atomic solstice]

update your discord app

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[sharp fulcrum]

oh, thank you so much

[crimson creek]

yes

SO i want to make tickets for my server but i really don’t know how to

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

^^

[mental mesa]

pls

i have role 🥬 N5LA SUPPORT🥬

[humble sequoia]

Solved in another channel.

[burnt axle]

Hey I would like to put some icons in my tags, how do I do this?
like when i say -payments it should say :
Coinbase
Paypal for trusted users only.
Bitcoin
Litecoin
Ethereum

[mental fog]

Is there a way to set up transcript logs using a command

[deep thorn]

Ticket tool not working rn

[vale fern]

ikr

i need damn help

[fallow ingot]

Unfortunately not. Only through the dashboard you can set it up.

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

@vale fern ^

[jade topaz]

If Ive already deleted a ticket, is there any way to retrieve it or its contents?

[desert summit]

No, this would be possible if you transcript your tickets

[jade topaz]

Ah dang

Well ty then

[noble oar]

Today I withdraw my kings through the binance smart chain bep 20 network but the kings did not arrive, is there any possibility of recovering the kings please. help.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[long hornet]

I cant find nowhere decision my problem
i cant play. why?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[carmine furnace]

@shut bolt your ticket bot has been awesome but I'm having a little challenge with it right now nd I've tried everything possible to fix it but couldn't... I'm getting this constant error ;please view screenshot

[shut bolt]

https://i.imgur.com/uwzj7D0.png
Please don't ping any support member

[shut bolt]

Are you on mobile?

[carmine furnace]

Yes

[carmine furnace]

Sorry about that

[shut bolt]

It's a Discord problem that has been happening for a couple days already, try updating your app

[shut bolt]

It's fine, please take it into account for future ocassions

[carmine furnace]

OK I'll try an update immedi

[shut bolt]

Sure, if that doesn't work, reinstalling should work

[carmine furnace]

Alright thanks for the swift response... Let me try those two things out now

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[long hornet]

i cant see on my balance my 0.47sol
help
my phantom wallet D6NfaBGAxP82FzFTkKB2A4qzvTma7Uw1LK4A3Rd3SUPe

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[terse quarry]

How do u open a ticket on ur server?

[humble sequoia]

━━ moved to ticket ━━

[long hornet]

ticket dont responding me

[terse quarry]

I dont understand how people create tikcets on their servers

[carmine furnace]

I did an upgrade and The issue has been resolved now, thanks so much

[terse quarry]

@shut bolt how do i create a ticket in my server?

[shut bolt]

#546557408902905896

You got a ticket

Wait for it to be taken by an staff

[terse quarry]

Ok

[shut bolt]

Glad to hear that

[lucid stone]

helooooo everyone had a question, does anyone know how to make the ticket bot create tickets that are locked to certain roles. have an issue right now where the bot is making ticket channels, but everyone can see them

[jade topaz]

Create a ticket! Or await support from a support team member!

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ General Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

@lucid stone try this ^

[west pond]

i got a corrupt ticket and i've tried many different ways to close it down, but it does not seem to work

this is the only thing visible

[shut bolt]

https://dis.gd/support

Contact Discord

It's a bug from Discord

They can help you deleting it

[west pond]

thanks

[shut bolt]

Sure

[frank trail]

I can't see the ticket when I open it { I have the view as role mode on} I'm trying to configure it but nothing seems to work, I have the tickets set to open in specific categories, I also have a verification system which could possibly have something to do with it, I'm unsure what's going on

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Feb 17, 2022, 11:36 PM

[frank trail]

aha

that helps a lot

[crimson creek]

I lost my ticket but i made it 2 days ago

[shut bolt]

If you open a ticket and leave it empty, we'll close it

[deft eagle]

Hi

Ihave problem

Icant open eny ticket

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[deft eagle]

Oh okay thanks

[turbid rain]

that's part of what i experienced

who can help my problem

[shut bolt]

Try updating your app

It's a discord problem that has been happening from a couple days ago

[turbid rain]

I have to update my discord app

when I update.
won't it disappear, sir, all the assets and projects that I have worked on?

[shut bolt]

Then uninstall the application and install it again

[carmine lance]

As the owner of my server can I create a ticket myself?

Was just trying to test once myself but it says “this interaction failed”

[runic osprey]

Anyone know how to fix this

[wheat torrent]

in the dashbored there is one of my server now showing why ?

[atomic solstice]

try updating your discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[atomic solstice]

log out and log back in

[wheat torrent]

ok its fixed

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[wheat torrent]

thx

thx @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice

[runic osprey]

Is that the only way my phones being buggy and everytime I try updating my apps it says there’s a billing issue and we don’t know how to fix it

[atomic solstice]

first of all yes that is the only way to fix that at least in ticket tool, but you are using a different bot so I would suggest you ask in the Support server for the Tickets bot

[runic osprey]

No I am using ticket tool

[atomic solstice]

based on the photo you are not

[runic osprey]

Yea I switched back it says the same thing for both

[atomic solstice]

well then the only way to fix is by updating the discord app on your phone

[runic osprey]

Ight

[mystic talon]

I can't open ticket in all the server.

This the issue, kindly resolve it for me sir.

[atomic solstice]

update your discord application

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[mystic talon]

Thanks

[runic osprey]

Updated discord and it still doesn’t work

[atomic solstice]

then go through your ticket message and make sure you don't have bad characters or empty fields there

[torn kiln]

hi how do I edit the following I circled?

hello

@marble spruce

@atomic solstice

[atomic solstice]

Please stop pinging random people and staff. Read the rules

[torn kiln]

sorry

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[torn kiln]

I just rlly needa know

[atomic solstice]

here is where you can edit the message ^^

it's the Message Text part

[torn kiln]

ty

[torn kiln]

I tagged these but they aren’t working?

[fallow ingot]

Does the bot have the correct permissions?

[torn kiln]

idk

I’ll check

[fallow ingot]

yep, probably best.

[atomic solstice]

make sure the names are completely the same as in your server, Capitalisation, spaces everything has to be the same if you use the {@RoleName} function

[fallow ingot]

that as well ^

[atomic solstice]

if you don't want to deal with that problem then just use <@&RoleID> instead of the {@RoleName}

[torn kiln]

I turned it on then made another ticket

[fallow ingot]

And if didn’t work?

[torn kiln]

no

[fallow ingot]

Send me the emoji your trying to use.

And follow the advice from Satisfy

[atomic solstice]

did you check if the names of the role is exactly the same as in your server settings?

[torn kiln]

yep

[atomic solstice]

for the emojis use $id :emojiname: and copy what the bot answers with, then paste that into the embed

[fallow ingot]

Okay use, ![strawberrymilk](https://cdn.discordapp.com/emojis/942662424178335784.webp?size=128 "strawberrymilk")

[torn kiln]

okay ty

huh

[eager nimbus]

How do I get it to work in my server

[torn kiln]

easy

[fallow ingot]

Get what to work?

[eager nimbus]

Ticket bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

Follow this above. If you can’t find what your looking for you can ask your question here.

[torn kiln]

do I add {} Beside them too?

[fallow ingot]

Yes.

[torn kiln]

ok

one more thing

how do I make ty is send and also what you told me worked eeee

[fallow ingot]

What do you mean?

I cant understand what your saying.

[torn kiln]

how do I make that emoji work too

[fallow ingot]

Oh

Send the emoji please.

[fallow ingot]

alright bare with me a moment

[fallow ingot]

![pinkhearts](https://cdn.discordapp.com/emojis/919499044622041108.webp?size=128 "pinkhearts")

[torn kiln]

tysm

[fallow ingot]

anytime

[vale fern]

[jade topaz]

is there any way to add animated emojis?

post*

[atomic solstice]

use $id :emoji: and copy what the bot replyes with and you can use that in the messages

[jade topaz]

alright thanks

[flat cape]

How do i make it so the bot gives the user attach files permission when a ticket is created?

[pale pilot]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[pale pilot]

@flat cape

[flat cape]

It has all the permissions already

[pale pilot]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[pale pilot]

Wrong embed

this one should help

[flat cape]

Oh thanks

[craggy hearth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[tropic axle]

Hey all. Hoping someone can help me.

I have ticket tool set up in a category, inside the category is a channel named "book-a-coach", where the ticket tool embed sits.

When you create a ticket, inside the ticket, you can't tag the role "Coach", but you can tag all the other roles that have been given permission.

the "Coach" role is set as a support role, and the role has access to the entire category, and I can see inside the ticket tool channel that "Coach" is able to see inside the ticket, but yet I still can't tag them.

Anyone any ideas?

[copper owl]

Make the role tagable

[tropic axle]

Like this?

I still cant tag them

[copper owl]

Yup if you want people to tag the role, then that's how

[copper owl]

that's just a discord thing then

[tropic axle]

Buggy discord ftw

lmfaowill restart now and see if that helps

[copper owl]

It doesn't help that you have like 14 people with coach in their nickname either lmao

[tropic axle]

Well yeah, but even so, the role should still show right

Head coach does

Well restarting and updating Discord didn't work

[copper owl]

if i type in @Support our roles don't show up

Idk if it's just a permission thing or discord having a tantrum

what are you trying to do exactly?

do you want to ping the role everytime a ticket is opened?

[tropic axle]

I see

Well, we have head coach and coach, a player opens a ticket, to request coaching (obviously).

Usually a mod would come in and tag either head coach or coach, depending on what the player needs.

But I only found out today that only headcoach can be tagged, and coach cant

[copper owl]

Gotcha

you could tag them via the ID

<@&ID>

[tropic axle]

If I @, I get this:

Which is everything except coach, even though coach is in the channel permissions:

[copper owl]

the thing IK is that it's not a ticket tool thing

just discord being inconsistent

[tropic axle]

How come your support role doesn't come up for you?

But yeah, I'll have to fiddle with Discord's own settings too

[copper owl]

because discord is being discord

it's just inconsistent

the manager role shows up, the member role shows up but my blue support team one doesn't

[tropic axle]

Okay I've just found out, that if I type in "@coach", even though I can't select the role in the list, if I do a space and submit the message anyway, the tag works

Maybe that'll be the same with your support role

[copper owl]

well im not gonna try doing it just in case it pings haha

but at least it works out, i guess it's just discord being a bit inconsistent

[gentle rose]

Hello, I have a problem : I want to manage some of my servers but I can't because the server does not appear on the page to choose the server to manage.

[indigo canopy]

How do you add the ticket bot to a channel?

[fresh wind]

idk

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

@gentle rose ^

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@indigo canopy for information on how to create tickets and more read the documents above.

[gentle rose]

thanks, I will try it 🙂

[iron night]

Gave +1 Rep to @fallow ingot

[indigo canopy]

Ok thanks

Ok thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[gentle rose]

It work ! Thanks !!

[fallow ingot]

[jade topaz]

I've bought ticket tool premium but why I don't have a role of premium subscriber can someone help me?

[plain surge]

Please run $pc in #🤖│bot-spam to get the role

Make sure you've selected a server to apply the premium to like shown below

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[plain surge]

Then try running $pc again

Have you selected a server that you have access to the Dashboard in? @jade topaz

[jade topaz]

Nopes I don't have Administration in that server

[plain surge]

You need to have Dashboard access on a server that has premium enabled to get the role

It doesn't have to be Administrator

You can have a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 18, 2022, 5:31 PM

[jade topaz]

Amm like @jade topaz he's my friend I've added the premium in his server but the ticket tool premium is not showing there only the free version is showing

[plain surge]

Your friend just opened a ticket asking how to add the premium bot 👍

[jade topaz]

Okay

@` 𝑩 𝒂 𝒄 𝒉 𝒂 𝑪 𝒉 𝒐 𝒓🖤💸#597dn3

Ho gya

Ok

Anyone knows the comand for help

I cant use it

[slender minnow]

$help

Run it in #🤖│bot-spam if for this server, or in a server where the bot has basic access (read+send message and read mssg history perms) in the channel

@jade topaz

[solemn lantern]

Hi guys, is there a way to not send the transcript when the ticket is closed? or it's a mandatory step

[slender minnow]

Its not necessary.

If you need to save an offline copy of your conversation from the ticket you can save a transcript. Or you can just delete it after it is closed by the ticket owner.

[solemn lantern]

ok, there is no option to disable sending?

[fickle trout]

البوت شغال ؟

[slender minnow]

Disable sending what?

[fickle trout]

؟

[slender minnow]

Update your discord client

[fickle trout]

how do ؟

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[neon juniper]

||👌||

XD

[alpine stag]

I am trying to figure out how to make the "message text" under "ticket embed settings" ping our moderator role. the @ role isn't working when the ticket comes through

[jade topaz]

We have to pay for this bot?

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@alpine stag refer above ^

@jade topaz for certain features, you do other then that its free.

[jade topaz]

Ok

The bot dont knows the comand $help

[alpine stag]

thank you very much

[iron night]

Gave +1 Rep to @slender minnow

[eager crystal]

Where do u see how to set it up

[ebon gull]

السلام عليكم

@safe prairie

@radiant moss

اش المشكله؟

[alpine stag]

Will this also work with emoji IDs?

[jade topaz]

Is there a way to delete multiple tickets at once using a command?

[alpine stag]

I am using one category to manage my tickets, open and closed. Is there a way to make the tickets that close go to the bottom of the category so that the open tickets are always on the top?

[robust bluff]

Hey guys, i just got a different phone and on this phone the 'create a ticket' Button doesn't show up...
I am the DC owner btw
Can't find a solution on the Internet, maybe someone in here does now how to fix it

[scenic plinth]

من فضلك لا بينغ الموظفين في أي مكان للحصول على الدعم! إذا لم تكن قد فعلت ذلك بالفعل، فاصنع تذكرة عربية في #🎫│make-a-ticket. أيضا بينما كنت في، قراءة المستخدم لدينا #546557408902905896 من فضلك!

[scenic plinth]

Yes, it works the same way as role IDs.

And in response to your other question, you can set individual categories for closed and opened tickets, but the bot doesn't switch the order of the channels.

[scenic plinth]

Can you try to update your discord application?

[scenic plinth]

No, if this was a thing there would be a lot of ratelimits, meaning more downtime.

[scenic plinth]

Refer to the setup docs sent below

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[scenic plinth]

Can you ensure the bot can see and send messages in that channel?

[robust bluff]

Thx mate, that fixed the problem.
I'm so dumb because i didn't came up with that myself.
Thx man

[iron night]

Gave +1 Rep to @scenic plinth

[ebon gull]

@scenic plinth

[scenic plinth]

/ar What do you need? You've now pinged me twice and multiple other support, do you need help?

[robust sandal]

ماذا تحتاج؟ لقد قمت الآن ب الاتصال بي مرتين ودعم آخر متعدد، هل تحتاج إلى مساعدة؟

English (en) → Arabic (ar)

[scenic plinth]

/ar @ebon gull If you don't need support, please refrain from pinging anyone. If you need further support, go to #make-a-ticket please

[robust sandal]

@ebon gull إذا لم تكن بحاجة إلى دعم، يرجى الامتناع عن الاتصال بأي شخص. إذا كنت بحاجة إلى مزيد من الدعم، انتقل إلى #make تذكرة من فضلك

English (en) → Arabic (ar)

[scenic plinth]

#🎫│make-a-ticket

[ebon gull]

@scenic plinth

اش المشكله

؟؟

[scenic plinth]

/ar Dude I'm going to ask one more time for you to stop pinging support. Give me a favor and make sure your discord app is updated to the current version

[robust sandal]

يا صاح سأطلب منك مرة أخرى أن تتوقف عن دعم الأزيز أعطني معروفا وتأكد من تحديث تطبيق discord الخاص بك إلى الإصدار الحالي

English (en) → Arabic (ar)

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[potent meadow]

do you actually put {@Role first

or just {@the role name

}

[austere onyx]

Podría alguien ayudarme por favor , intento instalar el bot a mi comunidad y no me deja instalarlo

Se lo pido por favor 🙏

😩

[scenic plinth]

pero te fuiste antes de que alguien pudiera llegar a ti...

[scenic plinth]

{@the role name}

[slim vine]

Hi there

[potent meadow]

thank you

[slim vine]

How can I make it so that my members can send screenshots into their tickets?

[scenic plinth]

Panel Options ---> Permission Options ---> User open permissions ---> Attach files to the checkmark ---> save

[slim vine]

Legend, you deserve a raise

[jade topaz]

Hey, I have exactly one person on my server who can't interact with the ticket buttons.

He can neither open new tickets nor close existing ones.
He has the same discord permissions as everyone. There is nothing limiting users from creating tickets or closing tickets (there is one blacklisted role, but nobody has it).
He keeps getting this error message:

Warning You do not have permissions to use this.

How is that possible and how can I or he fix this? He's updated his discord as well.

oh yeah, pls ping me if you have an idea

[strong trout]

Hey

Can i close all tickets with one command?

[shut bolt]

Check your blacklisted roles inside server configs

[shut bolt]

Nope

[coral hull]

Am i the only one having problems interacting With the Bot right now ?

[shut bolt]

Which error are you having?

[coral hull]

It keeps saying invalid Form Body

On my Server ... As Well as Here

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[shut bolt]

Update your app, it's a Discord problem

[coral hull]

I See, thanks a Lot ! However my Desktop discord Version wont even Open haha ... Any Tricks for that ? 😂

[shut bolt]

What doesn't open exactly? 😅 Discord itself or a ticket?

[coral hull]

Well its kinda Open ... But i cant click or Type yk ?

I Tried the obvious ... Closing and reopening it ... But i cant really Update it in the current state ... Also i think i Just updated it a few days ago, on my PC 🤔

[shut bolt]

Rare tbh, you could try to uninstall and install back again, but not sure what could be causing it

[coral hull]

Hmm i will try to restart my Computer First Just in Case ... But i appreciate the Help Mate ! ♥️

[jade topaz]

Okay

[jade topaz]

What's you problem i can help you:)

[surreal hedge]

How do I put tickets into a custom message

I have premium

Just wanna put the buttons on a message already sent

[shut bolt]

Not possible

[surreal hedge]

whaaaaaa

[shut bolt]

Edit your panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[shut bolt]

And send it

[surreal hedge]

alr

[coral hull]

i used task manager to shut it down ... since it seemed like it was stuck in a process ... not really being closed or running ... then opened it via the application not the shortcut ... did the trick, writing from the desktop version now !

thanks for the eager team and the friendly advice ... 10/10 would recommend this support again 😄

[surreal hedge]

What about multiple buttons on one panel?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[surreal hedge]

Thanks

[shut bolt]

Sure

[surreal hedge]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[mint sigil]

alguen me ayuda porfavor a configurar el bot de ticket?

[shut bolt]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[shut bolt]

Ahí tienes la guía para hacerlo

[mint sigil]

grax

[shut bolt]

👍

[jade topaz]

$helpen setup

Whats the command for the English one?

[shut bolt]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Oh

Ty

[shut bolt]

Sure

[jade topaz]

Hello!

[sonic wedge]

interaction error, what could be the complexity

[jade topaz]

Update discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

If anyone needs help just ping me. Always available

$updatedeu

Wow

Sie müssen die Discord-App aktualisieren

Discord is on Google play. update it

Zwietracht ist auf Google Play

Ich spreche kein Deutsch

$supportdeutsch

$updatedeutsch

HELP

[shut bolt]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[jade topaz]

The issue is he can't open a ticket

[shut bolt]

Did he update?

[jade topaz]

Idk how to tell him to

[shut bolt]

@severe path remember that one time you told me to ping you for this situations? 😜

[jade topaz]

I dont speak german

@gloomy jacinth I assume you speak German?

Its not working?

@shut bolt sorry for ping mate but he said its not working. Anything else he can do?

[prime bridge]

bartosz™#6762 has been warned!
They were notified via dms.

[shut bolt]

Mate, I've asked several times for not pinging

It's on #546557408902905896

[jade topaz]

I'm sorry

[robust sandal]

Mr. Ben

To create a ticket there comes only the

German (de) → English (en)

[shut bolt]

/de @jade topaz Try updating your discord app, or uninstall it and reinstall it back again

[robust sandal]

@trail adder Versuchen Sie, Ihre Discord-App zu aktualisieren, oder deinstallieren Sie sie und installieren Sie sie erneut und installieren Sie sie erneut

English (en) → German (de)

[jade topaz]

How u doing thT

Can us normal ppl use that?

/pl Can we use that?

[robust sandal]

Czy możemy z tego skorzystać?

English (en) → Polish (pl)

[jade topaz]

AYY

[jade topaz]

Woah okay

[thorn flower]

🇩🇪
Wenn ich Versuche hier oder bei meinem Server Tickets zu mache geht das nicht wenn's andere machen funktioniert es aber ich kann nichts machen wie behebt man dieses Problem ?

🇬🇧
If I try to make tickets here or on my server it doesn't work if others do it it works but I can't do anything how to fix this problem?

[fading girder]

I'm not able to put the bot commands it's giving error

[jade topaz]

Run $debug, show results

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[jade topaz]

@thorn flower

[charred geode]

I don't understand how to use the bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check that guide, might be useful

[charred geode]

ok tysm!

[shut bolt]

Sure

[gloomy jacinth]

Not really

But don't mention support team thanks

[thorn flower]

I'll wait, download discord again

[jade topaz]

??

[thorn flower]

No, I have the latest version of Discord, but it still doesn't work

Now I understand it my fault

[jade topaz]

Did you resolve the issue?

[thorn flower]

Nope

[jade topaz]

Okay. What's the issue again?

[thorn flower]

Wait

[jade topaz]

Speak in your language if you want

[thorn flower]

no no all good

[jade topaz]

Okay

[thorn flower]

I'm from Germany 😹

[jade topaz]

/de We can speak German if you like?

[robust sandal]

Wir können Deutsch sprechen, wenn Sie möchten?

English (en) → German (de)

[thorn flower]

What is German to English?

Eng?

[jade topaz]

/en

[robust sandal]

Error while running `en`

message is a required argument that is missing.

[rigid ermine]

hey i need some help

[jade topaz]

Go ahead!

[thorn flower]

/en Ne alles Gut ich übe denn für die Nächte Arbeit

[robust sandal]

Ne all well I practice because for the nights work

German (de) → English (en)

[rigid ermine]

So i paid for Perm VIP like a month or two ago and its not poping up anymore in game

[jade topaz]

What do you mean in game?

[thorn flower]

/en Ne alles Gut ich übe denn für die nächste Arbeit

[robust sandal]

Ne alles Gut ich übe denn für die nächsten Arbeit

German (de) → English (en)

[rigid ermine]

Theres no VIP tag with my name

[jade topaz]

What did you buy?

[rigid ermine]

Perm VIP For the 1000x battlefield

sorry i mean survival

[jade topaz]

Sir, this is ticket tool support.

[thorn flower]

But my problem is that I can't create tickets myself and I can't manage them either. I'll do everything again tomorrow afternoon with the bot. I actually know discord well

[jade topaz]

Okay

[rigid ermine]

so what should i do to get VIP back

[thorn flower]

because it's very weird because other people can do it except me lol

[jade topaz]

Sir, I refuse to help. This is ticket tool support

[thorn flower]

xD

[rigid ermine]

well how to i access ticket tool

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

@rigid ermine

[rigid ermine]

Yes

[jade topaz]

Check the above document to find out how to set up @pseudo glen

[rigid ermine]

ok

[thorn flower]

@jade topaz where are you from ?

[jade topaz]

Originally Poland but I live in the uk

premium invite

i need

[thorn flower]

oh really, my new class teacher is Polish, I've moved and live about 1-1½ hours from the border

[jade topaz]

Okay hold oj

[glossy haven]

Hi

[thorn flower]

Nie mówię dobrze po polsku

[jade topaz]

Just go on the ticket tool premium and look in the about me section

[jade topaz]

Aha

[thorn flower]

xD

[dire sedge]

Does anyone know if it’s possible to have the ticket tool ping mods when they crate a ticket ?

[jade topaz]

Yeah!

Want help?

[dire sedge]

Yes pls

[jade topaz]

Okay! So. Do you know how to get a role id?

[dire sedge]

Yep

[jade topaz]

Great

[jade topaz]

So. If you want a specific ticket to ping staff you can just put it like this. <@&roleid> in the response section. Is that clear or do I need to show an example?

[dire sedge]

Ahh interesting. I’ll check it out now and if I need help I’ll ask

[dire sedge]

Tyvm

[jade topaz]

Okay!

[dire sedge]

Do I need to purchase premium to do this?

[jade topaz]

Nope!

[jade topaz]

Send any screenshots if needed!

[dire sedge]

Ok

[jade topaz]

How's it going? @dire sedge

[dire sedge]

got busy work work sorry. umm Yeah i couldnt find where to add it

[dire sedge]

so you're saying that when someone creates a ticket, I can input an automatic response that will ping the mods?

[jade topaz]

Yes

[jade topaz]

I'll show you an example

[dire sedge]

ok cool

[jade topaz]

@dire sedge

[dire sedge]

awesome tyvm!

@jade topaz

[jade topaz]

Its alright!! Ping me if you need any more help!

[dire sedge]

much appreciated 😄

[queen bison]

Hi

So I deleted my ticket by mistake

Without making the transcript

Noq I want to recover it as it is urgent for me to get that data

Can anyone help me out

@scenic plinth

Anyone

@short stump

[queen bison]

Help me

[shut bolt]

Not possible, and next time refrain from pinging our support team, read #546557408902905896

[plain quail]

guys sorry im so stupid

i just buy a premium on ticket tool, where can i found the dashboard for it

[queen bison]

Same dashboard

[plain quail]

but when i setting it up the free one respond to it

[queen bison]

Can't I recover or backup my tickets..it says only server owner can do..so is it possible

[queen bison]

Did u paid bot to server

Give that bot same perms of line old bot

[plain quail]

wdym paid bot to server?

[slender minnow]

Hi, you can invite the premium bot from the dashboard.

Its the same dashboard from tickettool.xyz

[plain quail]

i already invite it, it works before, but wicks has quarantine the premium bot so i have to setup it again. and when i use the normal dashboard, only the free bot react to the setup

[slender minnow]

You can just unquarantine tt and if the panel is deleted, you can send it again

Either from the dashboard or using the send panel command

[civic rover]

Is there a way to add someone to a ticket

[full pasture]

Hello whenever I try to open a ticket it says "Invalid Form Body" can you fix it somehow

And i can't open a ticket

[mystic hound]

Update discord

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[mystic hound]

@civic rover ^^

[full pasture]

I already have it updated

[mystic hound]

Are you able to open a ticket in this server? #🎫│make-a-ticket

[full pasture]

No

I send a Picture wait

[mystic hound]

Then it's from your end, double check that your discord app is updated

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[mild light]

Interaction Failed

help with thid

[jade topaz]

ممكن سؤال

[solid orbit]

وش

السؤال

[jade topaz]

هو البوت خربان ولا شغال

@solid orbit

[solid orbit]

شغال

[jade topaz]

طب ليش بايظ معي

في كل السيرفرات حتي هاد السيرفر

ما يفتح تكت

[jade topaz]

الكلمه الحمره الي تحت

كل اما اجي افتح تكت في اي سيرفر نفس الكلام

@solid orbit

[solid orbit]

انا فتحت

عادي تقدر

[jade topaz]

بردك نفس المشكله

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[copper owl]

^^

[jade topaz]

ايش هاد

[copper owl]

عمول update للdiscord

[jade topaz]

تم

اجرب افتح

شكرا اشتغل@copper owl

شكرا 🌹

[viscid matrix]

السلام عليكم محتاج مساعدة

[humble sequoia]

━━ moved to ticket ━━

[solid orbit]

افتح تكت

[jade topaz]

/en افتح تكت

[robust sandal]

Open a tack.

Arabic (ar) → English (en)

[polar orchid]

انا عندي مشكله

اني ما اقدر افتح او أغلق تكت

لماذا

/ar افتح تكت

[robust sandal]

Trying to translate to Arabic but detected as Arabic.
Please don't waste translations by trying to translate to the same language.

[polar orchid]

/en افتح تكت

[robust sandal]

Open a tack.

Arabic (ar) → English (en)

[polar orchid]

انا عندي مشكله

[jade topaz]

/en انا عندي مشكله

[robust sandal]

i have a problem

Arabic (ar) → English (en)

[jade topaz]

/ar What is the problem?

[robust sandal]

ما هي المشكلة؟

English (en) → Arabic (ar)

[polar orchid]

اني ما اقدر افتح او أغلق تكت en/

[jade topaz]

/en اني ما اقدر افتح او أغلق تكت

[robust sandal]

I can't open or close a tkeet

Arabic (ar) → English (en)

[jade topaz]

/ar Update the discord application

[robust sandal]

تحديث تطبيق الخلاف

English (en) → Arabic (ar)

[jade topaz]

$updatear

$arupdate

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[polar orchid]

شكرا جزيرا /en

شكرا جزيرا en/

[queen bison]

@jade topaz

[shut bolt]

That's not what that feature is for

[thorn flower]

It still doesn't work for me had re-did everything still doesn't work

@shut bolt

[shut bolt]

Take a look to #546557408902905896 to be specific, rule 4

[thorn flower]

Oh okay sry

It still doesn't work for me had re-did everything still doesn't work Why is that

[shut bolt]

I don't know you mate, what doesn't work

[thorn flower]

Wait I'll send a screen

[shut bolt]

That's a Discord problem going on over the last days, to solve it you'll need to update your app to the latest version or reinstall it if needed.

[full pasture]

/ge

[thorn flower]

I actually have the latest version

[shut bolt]

Then reinstall your app, it's not a bot problem, it's a Discord problem

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[shut bolt]

[young field]

السلام عليكم

كيف ادخل اعدادات البوت

[white karma]

Oh okay, thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[robust sandal]

alajmi101

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

alajmi101

How to enter bot settings

Arabic (ar) → English (en)

[humble sequoia]

https://tickettool.xyz/manage-servers

[young field]

ar

[shut bolt]

/ar Use your dashboard to edit its settings

[robust sandal]

استخدام لوحة المعلومات لتحرير إعداداتها

English (en) → Arabic (ar)

[white karma]

It looks that I can access the bot again

[shut bolt]

Great

[robust sandal]

Yareaj_

Nui

English (en) → Hawaiian (haw)

[white karma]

Oh I didn’t mean to activate the bot

[shut bolt]

It's fine jajajaja

No one uses that reaction for translating tbh

[tulip whale]

can you set up more than one ticket channel in a server? does that require premium?

[shut bolt]

You can have as many panels as you wish

[white karma]

Hey,
I’m trying to change the button color to green but every time I press save and then hit send, it sends it as grey

[shut bolt]

Do you have a premium subscription on that server?

[white karma]

No, I unfortunately don’t

Is that required?

[shut bolt]

Yup, for changing the color of the button you'll need premium

[white karma]

Ah, okayy

It would have been easier if it said next to the settings premium required or add like a premium logo next to it and lock that setting

[shut bolt]

It does say it next to it

That's what the stands for

[noble kiln]

How do i make it ping a role when a ticket gets opend?

[jade topaz]

Okay

[jade topaz]

Do you know how to get a role id?

[noble kiln]

Yea

[jade topaz]

Okay so I'm going to show you a video now. And you going to type <@&roleid> after you finish watching the video. Your going to do it in the exact same space that I did it

[noble kiln]

Ok

[noble kiln]

Ok thank you

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

Your welcome!

[white karma]

Oh shit, I misunderstood that then I apologize

My fault on that

[shut bolt]

No problem mate, it's fine

[white karma]

🤙🏼

[solemn oar]

hi

[shut bolt]

Hello there

[jade topaz]

Do you need any help?

[shut bolt]

Most likely he's going to ask for someone to answer his ticket

[smoky eagle]

Ticket tool doesn't have permission to send panel error? And also, how would I set up the panel like you guys have it here with the reactions?

I'm assuming that's just combining the panels, and if not sorry

[jade topaz]

Do I have to delete the panel to rename it

[copper owl]

No there's a rename button right in the same place as the delete button

[copper owl]

yeah the solution is within the error, you'll need to give TT the permissions to send the panel in the channel

also yes, you're right on the money with the multiple buttons. It's just combining the panels under one via Attached panels

[jade topaz]

Well I renamed it to “affiliate Authorization” but then it still shows “report” on my screen

[vestal siren]

Why does this come?

[copper owl]

Have you tried resending the panel after you rename it

[copper owl]

because you most likely have a ticket opened already

[vestal siren]

No I haven't I've checked many times

[rancid arrow]

What is this?

[copper owl]

then contact the staff of that server and make sure

[jade topaz]

If I resend it will it delete all the tickets I have already

[copper owl]

No it won't

[vestal siren]

Is tht ticket limit only for 1 server or for all server 1 ticket only we can make?

[rancid arrow]

@copper owl

[jade topaz]

Where do I resend

All I see is clone

[copper owl]

look before that

[copper owl]

i didnt understand your question because both choices you gave me are the same thing

[jade topaz]

I have another question

[copper owl]

Try updating your discord

and try following the rules aswell

[jade topaz]

I have 2 of these are they a way I can find out which one is the one with tickets

[vestal siren]

Umm just tell me what should I do coz that ticket is important.. I have to create it!! 🤧

[copper owl]

rename one of them to some different

[copper owl]

i already did

[copper owl]

^

[vestal siren]

Ok I will try thanks!

[rancid arrow]

Thank you soo much

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Do I delete this one now that I resend one @copper owl

[copper owl]

you can

[jade topaz]

Thanks daddy I got it figured I think

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

See I helped you get re

Rep

[copper owl]

Excuse me?

[jade topaz]

What

[copper owl]

Talk to me like a normal human being please

and keep "daddy" off the table, thats weird

[jade topaz]

Sorry I call all my homies that

[haughty valley]

hey how do i make a 'make a ticket' channel? /gen

sorry for interrupting

[jade topaz]

Are you daddy? @haughty valley

[haughty valley]

uhhhh

[jade topaz]

My pronouns are he/her

[haughty valley]

idk man i just need help