🆘│community-support

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[marble barn]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[marble barn]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@marble barn
You should use those commands in #🤖│bot-spam

[lean nest]

help

?

[humble sequoia]

━━ moved to ticket ━━

[unique trench]

Yo guys,anyone here?

need a help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[unique trench]

how to fix it?

[shut bolt]

Give view channel permission to the bot in the support category

[unique trench]

Fixed,thx!

[shut bolt]

Sure :)

[dire furnace]

Is there any way to do this when someone closes a ticket to save Transcript and then auto delete when someone closes the ticket so the ticket would be deleted automatically?

[shut bolt]

Hey there, yup, you'll need to do two things;

For making it auto delete once closed:
Go into your Dashboard
Open the Panel Configs Tab
Click on the Panel's Settings
Open the General Menu Options
Mark as the Two Step Ticket option
Save changes

For making the transcript to be automatically saved, make sure you got premium and do this:
In the same Panel's Settings window go to Logging Options
Once there mark as the Auto Save Transcript feature
Select Close or Delete
And Save

[dire furnace]

I can't transcript automatically

[shut bolt]

Well, there's nothing I can do, I'm only letting you know how you can do it

[upbeat spire]

does anyone know how to do this when you like make a ticket???

[shut bolt]

You mean editing the ticket message?

[upbeat spire]

yes

i think thats what

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shut bolt]

Follow the steps above and that's pretty much it

[upbeat spire]

oh thank you

thank you @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

@jade topaz ^

[feral drift]

If a ticket has been closed out, but its not stuck and stays , have try to delete the whole channel everything but nothing is working!

can anyone help ?

[shut bolt]

Discord bug then

https://dis.gd/support

Contact them to ask the removal of the channel

[feral drift]

@shut boltthanks pablo i will try that then! but if not i will be back lol 😂

[shut bolt]

Sure! And it usually works, I've contact them a couple times cause I had the same problem a time ago

[jade topaz]

perms are bad

wihtout verification i was able to see the premium sections

but anyways, im trying to invite premium bot and even tho discord says is in, the bot is not joining my server

any idea?

[fallow ingot]

$pc 941910266583609364

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @chilly notch. You have now been given the <@&535595160189403136> role!

Found 2 servers in total and 1 with premium and permission

[fallow ingot]

Maybe try refreshing your Discord. And if not try again.

[jade topaz]

alright. thanks for the role.

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[shut bolt]

Commands are meant to be used on #🤖│bot-spam please

[fallow ingot]

Yeah sorry I forgot for a second

[shut bolt]

It's fine

[torpid isle]

How can i do so when a created ticket shows only for admins and ticket creator. Right now everyone can see a ticket channel

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Ticket tool cannot open tickets despite having all permissions in the channel.
Ticket tool only has permissions in a Category, does this affect it?
This channel is not in the Category btw (by the way).

[fallow ingot]

What are you trying to do exactly?

Add someone to a ticket, or open a ticket for them?

[jade topaz]

Both.

[slow nova]

open only reopens a ticket

you need to have a panel to open it, as far as im aware

[jade topaz]

Oh.

Is there a command to create a ticket?

[slow nova]

go to the panel

on the TT website

it will be like this

if you setup the ticket properly

[jade topaz]

Yes, it's setup properly.

1sec

[fallow ingot]

To make a ticket for someone you need to Enable Command Style Tickets go to Dashboard > Panel > Command Style Tickets and enable it. Follow the screenshot below.

[wicked swift]

cheat on rast started but does not work what to do?

[jade topaz]

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

To add a user to a ticket you need to run $add <USER_ID> in the ticket you want to add the user to.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@wicked swift ^

[jade topaz]

how do i make a role be pinged

when someone opens ticket

[jade topaz]

I enabled the Command Style option.
I get this:
New command not monitoring this channel
To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

help

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

can i do {@Staff} @jade topaz

yeah you can

[fallow ingot]

So, run the command in the channel you have set in the screenshot below.

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@jade topaz ^

[jade topaz]

What does that do? ? doesn't work.

It logs tickets created with $new?

[fallow ingot]

No…

Can you send me a screenshot of the command your using?

[fallow ingot]

Ok what channel did you set here?

[jade topaz]

Same with $new @ Username

None.

[fallow ingot]

You can enable it so you can run the command in any channel.

Just enable that, and try running the command again.

[jade topaz]

Worked. T hx

[fallow ingot]

anytime have a good one

[vast atlas]

كيف اسوي رد تلقائي

How can I make automatic reply

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[fallow ingot]

@vast atlas ^

[vast atlas]

@fallow ingot Thank you

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[vast atlas]

How can I do if someone opened a ticker the Admin'S notice comes

#help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[floral juniper]

Hi

[fallow ingot]

#💬│general-chat

[flat vault]

is there a max number of open tickets per discord on the free account?

[fallow ingot]

No, however each category can only hold 50 channels so tickets won’t be assigned to that category if you have over 50 channels. You can assign an overload channel if that was to happen.

[stark ferry]

i dont see the server on https://tickettool.xyz/manage-servers

some know how to fix or some

i have 2 server already and i dont get any problem

(fixed)

[snow wind]

Hi! Today my server got raided by some users. I use "lockdown" command of dyno bot to lock the servers so people can't spam messages but the "lockdown" command didn't worked with ticket tool section so they opened tickets and spam their messages to there. Is there any way exist to prevent this happen?

[fallow ingot]

My suggestion to you is to blacklist the member role if you were to ever go back into lockdown.

you can learn to blacklist role below

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

or you can hide the channel ^

[unborn basin]

how do i make a role be pinged when a ticket is opened? ive followed the {927123123} thing and it wont work
btw that aint an actual role I

[shut bolt]

The ID must be wrong

🤔

[unborn basin]

it aint

[shut bolt]

Use $id and confirm

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[unborn basin]

ok thanks

[shut bolt]

Sure

[unborn basin]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[unborn basin]

System Failure: Missing Permissions

[shut bolt]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[unborn basin]

everytime i try to close a ticket on my server

[shut bolt]

Run $debug on the ticket

That will show which perms the bot is missing

[unborn basin]

thanks

[shut bolt]

Sure

[unborn basin]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[coarse stirrup]

hes token logging

[shut bolt]

What's the ID?

[jade topaz]

The api of the bot please

if you can

[shut bolt]

Ticket Tool has no public API

[jade topaz]

why

[shut bolt]

¯_(ツ)_/¯

[jade topaz]

[snow wind]

thank you

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[chilly ether]

Does anyone know a good levelling bot?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[olive anchor]

hello anyone here to help out?

[humble sequoia]

https://dontasktoask.com/

[olive anchor]

Ive set up TicketTool and followed the steps. But during testing i kept getting this message (attached)

[shut bolt]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[shut bolt]

Oh wait no

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[shut bolt]

The problem is caused by the global limit, you setted it to 0

[olive anchor]

sweeeeet! thank you lemme try this

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure, let me know

[olive anchor]

what is the global limit usually set to and what does the global limit do and does it reset back to '1' after 100 limits?

[shut bolt]

People usually set it to 2, meaning that a user can open up to two tickets across all panels.
What it does is to limit the amount of tickets a user can have opened at the same time in the whole server.
No, it doesn't reset by itself

[olive anchor]

ahhhhh okay got it! so they are only able to open 2 tickets at any one time correct? so once they close the ticket or support closes the ticket it will set back to 2?

[shut bolt]

Yup! So once the ticket is closed they will have another "spot" for another ticket

[olive anchor]

oooo amazing this is great help! thank you very much!
Thank you

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[hallow geode]

How add server emojis to panel embed description ?

[wise rapids]

$help

$help commands

[plain surge]

@wise rapids please use commands in #🤖│bot-spam and not here

[jade topaz]

hi

[plain surge]

Hello

If you don't see your server on the Dashboard please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

oh thx

it worked

[plain surge]

No problem 👍

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[humble sequoia]

https://tickettool.xyz/manage-servers

[delicate cloak]

@humble sequoia

[shut bolt]

?

[honest barn]

Support ar ??

[plain thicket]

hi

i need my cookie cod

[honest barn]

What can i do ??

[plain thicket]

idk

what should i do

i pay the money

but i dont know how to activate

[lilac girder]

try relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[lilac girder]

try following the guide below

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[plain thicket]

i should pay for tiket tool ?

can we do it with another way ?

i dont know how should i do that

pls do it like a simple way

[shut bolt]

What are you looking for exactly?

[plain thicket]

I was buy a envato element 6 months account

I did a 35 dollar

I pay it

Now i just need my cookie cod

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

@plain thicket ^

[plain thicket]

thanks

[cyan sparrow]

Is there any Arabic technical support?

[covert swallow]

Yes

[shut bolt]

If you open a ticket and close it

Don't expect a response

[cyan sparrow]

@covert swallow ok

[shut bolt]

Next time you open a ticket wait for an arabic member to help you

[robust sandal]

SalhX cool😎

• Okay

Arabic (ar) → English (en)

[cyan sparrow]

ok

I hope that they will respond to the technical support for Arabs quickly

[shut bolt]

https://i.imgur.com/6zUU8kW.png

[cyan sparrow]

ok

[silk glacier]

Hm, my tags were working a few days ago, but for the last two they haven't been. Has there been some kind of change to the bot, or maybe discords recent update broke something? I tried searching this discord for answers but I didn't see anyone else having an issue.

[copper owl]

wdym by "broke"

elaborate on the breaking part

[silk glacier]

They don't work.

[copper owl]

So... you're running the tag and it's not responding?

[silk glacier]

Correct.

[copper owl]

Show me the tag and how you're running it in a channel

[silk glacier]

One moment!

[copper owl]

take your time

[silk glacier]

This, for instance. I run it as a line by itself with !patreon. It was working last on the 11th.

[copper owl]

does ticket tool have all the necessary permissions in the channel you're running it in

[silk glacier]

Yuppers

Nothing has changed between the time it was working and now. No new permissions made, no new tags, etc etc. Just one day it up and stopped working.

[copper owl]

Yeah that's a bit impossible

Tags don't just stop working or else that'd be a major issue

can you show me the settings of the tag?

[silk glacier]

Yeah one moment. I don't know what to tell you other wise, I haven't changed anything about the server and it's only the tag command that doesn't seem to be working.

What other command could I try to test?

[copper owl]

uhhh

okay so

run $debug in a channel then try running the tag

[silk glacier]

Still nothing. I tried both just in case $ didn't work.

And these settings?

[copper owl]

if debug didn't work, then it doesn't have permissions

debug is a command that cannot be edited in any way, so if it doesn't respond in the same channel, it doesn't have permissions

[silk glacier]

Hrm... anything else I'm missing?

[copper owl]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[copper owl]

All these are needed

[silk glacier]

Let me check in there

Yup I got that too. Sorry site is being really slow for me today.

See why I'm confused? LOL

[copper owl]

That doesn't mean it has them in the channel you're running the commands in

check the channel permissions as well

[silk glacier]

Yeah it does.

It has permission to see and type messages, but I'm wondering if there's something else in there I'm missing.

[copper owl]

there's the list right here...

that's the entire list of permissions it needs

check for them in the channel permissions.

except for administrator ofc

it doesn't need that at all

[silk glacier]

Alright I double checked, and yeah it has all of those permissions. So I'm still so very confused. Nothing's been changed so I don't know why it would just up and stop working. I checked the channel we use, the channels permissions, the bots permissions, the permissions that the role the bot has.

Going to try scorched earth and remove everything then put it back/turn it off and on again.

[copper owl]

check the server configs page and make sure no roles are blacklisted

[silk glacier]

Sure thing

Okay, new development. This is our general main channel, and the bot did not work in here until I added the role.

Now here is where it gets odd.

This is a channel only certain roles can see. The ticket tool isn't in this list, but the bot IS working.

[copper owl]

Does it have a role that's listed there

[silk glacier]

Ticket Tool and Verified. Verified can see both General and Assistance channel (that second screen shot).

[copper owl]

Ok so that's why it works

don't take my question as negative, but are you aware of how discord perms work exactly?

[silk glacier]

Nah I don't take it as negative at all. I'm sorta aware? It still confuses me.

[copper owl]

it doesn't need its personal role to be listed, it just needs perms given. whether it's ticket tools personal role or not

since verified has perms to see the channel, tt can work fine

[copper owl]

since i assume tt didn't have all the necessary perms here, it didn't work

[silk glacier]

That's what's confusing. Both channels have Verified, right? It didn't work in General, but it worked in Assistance. It didn't work in General until I added the Ticket Tool role, which Assistance still doesn't have but the bot works fine.

I would think that it wouldn't work in Assistance as well since the Ticket Tool role isn't there. Or am I that far off the mark? Sorry, trying to understand how it can have the same Verified perms in both channels, but only works in the other one when I add the bot's secondary role.

[copper owl]

You're off the mark. There has to be something denying TTs perms in the channel

discord perms are hella confusing so i dont blame you

[silk glacier]

I'll dig deeper, maybe I can see what's going on. It's just.. really odd that it was working fine a few days ago.

Yeah they really are LOL

[copper owl]

someone must have changed something

If you don't care

you could just give TT administrator

[silk glacier]

Only I have permissions, that's why I'm really baffled.

[copper owl]

it would remove all need for this whole discord permission crap

[silk glacier]

Yeaaah

It's only the tags that's not working and that was just a side project of mine. The tickets are working just fine.

[copper owl]

from what i saw, the debug command wasn't working either so

[silk glacier]

Heh yeah that too

[copper owl]

it seems like it's a lot more than the tags. It might be the channels you're running the commands or tags in

or more accurately, the permissions in the channels you're running the tags / commands in

[silk glacier]

Could be. I can just add the Ticket Tool role to the channels I want. That seems to make it work (other than Assistance, which is working without it, oddly enough).

[copper owl]

You can try that, yes

[silk glacier]

Thank ya for your help and apologies for the loss of any hair you pulled out

[copper owl]

nah no hair was pulled

discord perms are wonky as hell so

[silk glacier]

Yeah it seems like after this last update, permissions have been weird as hell.

[copper owl]

I should be pulling my hairs out because of discord LMAO

[silk glacier]

LOL Yeah

[copper owl]

yeah.. kinda fucked everything up

[upbeat spire]

how do we get the link for the groups

[plain surge]

What groups? @upbeat spire

You mean invites to a server?

[upbeat spire]

yes

like how to get the link

wait nvm

[jade topaz]

hello

does the bot create a support role when it is invited?

[unique anvil]

No

[jade topaz]

when i make a ticket everyone can see it how do i just make it so the person who made the ticket can see it

sorry im new to the bot

i fixed

[jovial narwhal]

how do you reset the ticket count?

[fallow ingot]

Head to Dashboard > Your server > Panel Config > Your panel > General Options > Ticket count

Change to whatever you want your ticket count to be, if you want to reset it simply just replace the current count with1

Looks like something above.

[foggy void]

hi

how i can put many reaction roles to have many options to create a ticket?

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[fallow ingot]

@foggy void You can no longer use reactions to open tickets, instead we use buttons witch are much more effective.

view information above

[shut bolt]

I think he meant how to do a multipanel

[shut bolt]

Do you mean how to do something like #🎫│make-a-ticket ?

[fallow ingot]

yeah I see I miss read lol

[shut bolt]

It's fine :)

[foggy void]

yep

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[foggy void]

like this for a rp server

oh ty ♥

[shut bolt]

Sure

[solar fable]

huh?

[fallow ingot]

Any blacklisted roles set?

[solar fable]

how can I check that

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

@solar fable ^

Make sure there’s none set. Or if you want to have one set make sure you don’t have the role.

[solar fable]

this one?

remove at everyone, correct?

[fallow ingot]

Correct.

Once removed you’ll be able to open tickets and use commands. :)

[solar fable]

uuuuh there is something still preventing members opening tickets.....

[fallow ingot]

Have you clicked save?

Refresh page and check if the @everyone role is still there

[solar fable]

checking-

90% complete.... still a few bugs tickets open, working on transcript saving

[fallow ingot]

Alrighty, if u need anything else just come back :)

[solar fable]

hmmmmmmmm

[lilac girder]

yes?

[solar fable]

transcripts don't save

[fallow ingot]

On two step close, are you clicking save transcript?

automatically saving transcripts are for premium users

[solar fable]

yep

[fallow ingot]

Does Ticket Tool have permissions to send messages and view the channel?

[noble grotto]

How do I move a Transcript to a specific room?

[gray cloak]

heyyyy

[jade topaz]

Relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

@gray cloak ^

[gray cloak]

ty <3

[fallow ingot]

anytime

[gray cloak]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow surge]

Repost due to messages filling up mine...
Does Ticket Tool have slash commands? Will it be added in the near future?

[jade topaz]

I think no

I only use the prefix $

[fallow ingot]

They will be added sooner or later most likely. At this time tho there are no slash commands.

[fallow ingot]

resolved^^

[fallow surge]

Huh... I am just concerned tbh due to slash commands by Discord being implemented in the near future. Especially that to those bots who are not into that feature will get deleted.

And yes. custom prefix will not work iirc in April.

[jade topaz]

Oh yeah captcha bot is now using slash cmd

[fallow ingot]

We have a big update soon, it may possibly be coming out with that update not sure.

[fallow surge]

Ohhhh. Noice.

[fallow ingot]

Again not sure, but I’d like to think it will be added soon.

[fallow surge]

Hopefully so. Thanks.

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[solar fable]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[solar fable]

👍

[fallow ingot]

anytime

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

@reef edge follow the instructions above ^

[reef edge]

theres nothing

[quartz willow]

Boa noite, acabei de comprar 3k de POLY,fiz a transferência para as moedas do jogo, montei a fazenda, gastei 2k e os outros 1k sumiu, como resolver???

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord @pseudo glen, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[mystic hound]

Ticket Tool already has approval for message intent, but we will most likely move to slash commands in the near future.

[viscid hill]

is it me or ticket tool (and almost all other bots in my server) are offline?

[jade topaz]

Um something like that has happened also in another server

[viscid hill]

is there anything that I can do about it?

[mystic hound]

Can you send a screenshot

Of the bot being offline

[viscid hill]

server id: 861899949465665537
all of my bots went offline

[mystic hound]

Try restarting discord, nothing on the system here seems to indicate an outage

[viscid hill]

tried it several times; it has been 6 hours

[mystic hound]

Weird, can you create a ticket and send me a server invite

[viscid hill]

sure

[jade topaz]

That also happend in Belugang

[viscid hill]

looks like it's from discord, re-inviting make them appear online again

[jade topaz]

Ohh

[visual badge]

its not letting me log into cosmic with my microsoft account it just keeps refreshing. what do i do?

[jade topaz]

?

[visual badge]

any suggestions?

been trying the last hour

[copper owl]

find the correct support

that's a good first step since we can't do much for you

[visual badge]

have u got a link for the support disc? i cant find it anywhere

[copper owl]

i have no idea what you're talking about so no i dont

[quartz pagoda]

how do I make it to where it changes the ticket name to the category..

For example instead of ticket-0001 it would be report-0001

i have been trying to figure this out for some time now but I cant seem to figure it out

please help lol

[craggy geyser]

It's a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[quartz pagoda]

oh

😦

[quartz pagoda]

and premium is how much a month?

[craggy geyser]

$6

[quartz pagoda]

oof

lol

[wary ivy]

hello everyone, please tell me, the player in the ticket does not show the close button, what do I need to do?

thanks

[plain surge]

Go to the Dashboard > Panel configs > Settings > Button options > Close ticket > Enable button

@wary ivy

[wary ivy]

thanks for the answer, I checked, but the button is on, the problem remains😕

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

Can you please send a screenshot of a ticket @wary ivy

[analog apex]

            ^

DiscordAPIError: Unknown Channel``` 

does anyone know how to fix this?

[copper owl]

what is this..?

[fallow ingot]

code

[copper owl]

yeah.. ive gathered that much lol

[fallow ingot]

lol

[copper owl]

but if it doesnt have to do with anything related to ticket tool, then theyre asking in the wrong server.

and I highly doubt that has anything connected to TT.

[fallow ingot]

yes

[silk bluff]

is it possible to give players (with a role which doesnt have 'administrator') permission to close tickets?

[fallow ingot]

Just add them to your support team

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

Or if you only want them to be able to close tickets you can do that to. Follow this path Dashboard > Panel Config > Settings > Button Options > Close ticket > Allowed Roles and add the role you want to be able to close the ticket

[silk bluff]

okay tnxx

[fallow ingot]

anytime

[feral drift]

can you help with fixxing this error?

[fallow ingot]

You can only have 50 channels to each category. Add a overflow channel to the category open.

[feral drift]

i only have like 20 open tickets, they are opening above my ticket category

they are not opening under tickets its going above and then the member who open the ticket can not see it or write in it

[fallow ingot]

Not tickets it’s a discord thing. Only 50 channels per category

[feral drift]

i do not have 50 open, the tickets are opening about the ticket category, could this be a setting?

[fallow ingot]

Check that you still have that category set in dashboard

[feral drift]

ok i will try this and get back to you

thanks

[feral drift]

setting is set to Tickets channel.... is there something else i can look at to why they are going above it

[fallow ingot]

Ticket tool has permissions?

To view the category

[feral drift]

yes

[fallow ingot]

Double check, just in case someone’s changed it

[feral drift]

i did, it is skipping because it says limit, but there is not 50 tickets open

[fallow ingot]

#🎫│make-a-ticket

Contact support team.

[humble sequoia]

━━ moved to ticket ━━

[plush turtle]

Ya

[solar fable]

great question....If i view the server as the assigned auto role given to members.
why can i not see it, only when i remove "view server as role"

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Feb 14, 2022, 6:40 PM

[regal goblet]

@solar fable

[jade topaz]

Can i change the colour of the little line in the panel? @atomic solstice

[atomic solstice]

yes with premium

[jade topaz]

broo💀

[solar fable]

thank you, kindly

[iron night]

Gave +1 Rep to @regal goblet

[silk bluff]

weird... but somehow it still doesnt work

[frail glen]

Hi

Anyone there

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[frail glen]

I have a question

@fallow ingot

[fallow ingot]

Yep?

[frail glen]

Can u help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

^

[frail glen]

I wanted to do a ticket tool

And did one

[fallow ingot]

Can you elaborate on what you need?

[frail glen]

But if i click on manage servers there are not any but i am admin in a server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow ingot]

@frail glen ^

[delicate folio]

Can I get an automatic message sent in the ticket when people open them up?

[frail glen]

Ahhh you have to be lvl 6

[fallow ingot]

Or a server admin.

[fallow ingot]

Ticket message?

[delicate folio]

So when someone opens a ticket it tells them that basically we have 24 hours to reply... We have people who dont realise people have jobs lmao

Only thing i can see is changing the small message inside the box. But no one is reading that.

[fallow ingot]

You can create a tag

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[fallow ingot]

@delicate folio ^

[delicate folio]

❤️ thank you

[fallow ingot]

anytime

[solid cradle]

Anyone spanish staff?

[shut bolt]

En efecto

Cuéntame, cómo te puedo ayudar?

[solid cradle]

Ola Pablo buenas

El caso es que soy nuevo con este bot y no sé cómo iniciar nada

[shut bolt]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[shut bolt]

Aquí te dejo la guía paso a paso para que empieces a utilizarlo bro

[solid cradle]

Gracias tío, está todo en español?

[jade topaz]

What

Why Spanish

[shut bolt]

Hmmm, de esta mini guía si, la documentación del bot está casi toda traducida pero nos faltan unas 3 páginas https://docs.tickettool.xyz/v/ticket-tool-docs-spanish/

[shut bolt]

Because he is a spanish speaker .-.

[jade topaz]

He doesn't speak English wtf

[shut bolt]

What's wrong with it?

[solid cradle]

Yeah but i prefer speak spanish

:/

[jade topaz]

Just asking dude ._.

[jade topaz]

..

Ok

[shut bolt]

I'm asking too lol

[solid cradle]

Tk xd

[shut bolt]

Dale

Todo menos https://i.imgur.com/qBtFe6v.png

De resto todo ya está en español

Que es un 75 - 80%

[solid cradle]

D sobra

[shut bolt]

Cualquier cosa que necesites puedes ir a #🎫│make-a-ticket y abrir un ticket con el equipo en español

[solid cradle]

Bua perfecto

[jade topaz]

i added ticket tool to my discord, i see it in my discord but its not showing my server on the ticket toll website

any solutions?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try that

[jade topaz]

i have admin privileges in the server, im guessing thats not enough can only the server owner adjust perms on ticket tool?

[shut bolt]

You'll need one of the 3 things marked for accesing the dashboard

[jade topaz]

i have server adminm

[shut bolt]

Run $level in your server and send us the response of the bot

[jade topaz]

i removed ticket tool then re invited it, i also left it alone usually i assign bots roles but i left it solo

and it works

[shut bolt]

What works, the bot? Can you now access the Dashboard?

[jade topaz]

yes, i see it on my dashboard now

[shut bolt]

Great

[velvet matrix]

How do i add member so they can see the ticket

to

[shut bolt]

Are you looking to set a role to be able to see all tickets?

[velvet matrix]

Yes so my staff can see the ticket

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Add their role as a support role

[dreamy grail]

How to change the color of the embed?

[shut bolt]

https://i.imgur.com/G4p07wz.gif

[jade topaz]

is it possible to make the tickets go into a category?

of below the rest of the channels?

[lilac girder]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[lilac girder]

@jade topaz

[jade topaz]

ty

[lilac girder]

np

[whole ridge]

:)

Hello

is it possible to make the tickets go into a category?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[harsh wigeon]

How can I get the Premium Subscriber rank?

[copper owl]

run $pc in #🤖│bot-spam

[spring bay]

Hey, I want to know who my opponent is in round one.

[copper owl]

you won't find it here unfortunately

I could try guessing for you but i dont think that'd be much help

[spring bay]

I apologize for the inconvenience.

[copper owl]

not at all

[jade topaz]

@copper owl why can i only make one ticket

there can’t be more than one made

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@granite cedar ^^

[granite cedar]

Tysm

[jade topaz]

Just a reminder

[fallow ingot]

anytime

[tardy moon]

hwo do you archive a ticket

[halcyon hollow]

hi

[tardy moon]

it’s not xlosing ???

[patent lotus]

@copper owl اعتذر غلقت تكت بالغلط اقدر افتح تكت ثاني

[copper owl]

ولا يهمك ح افتحاك يه انا

[jade topaz]

help plz?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

https://media.discordapp.net/attachments/942899584433270814/943116749316956180/unknown.png

how do you give the permission?

[copper owl]

are you a staff member or just a normal member?

[jade topaz]

for all create

staff

[copper owl]

Check the dashboard and make sure you have no blacklisted roles in Server Configs

[jade topaz]

thxx

[limber nimbus]

help plz?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fair widget]

can somebody fix my ticket bot in my own server? if you want dm me pls

[slender minnow]

heya, what do you mean by not working?

can you be a bit mroe specific

[fair widget]

dont know how to install the bot i already looked the video's but i still dont no how

[slender minnow]

make sure that you invite the bot from
https://tickettool.xyz/ and you have admin perm in your role (and not a role named as admin)

for setting up a panel (the message thingy that's used to open a ticket), you can refer the docs

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[tired stirrup]

is there a way to automatically send the ticket panel on a welcome message for each user that joins the server?

[slender minnow]

You cannot, unless you manually send the panel every time a user joins.

[tired stirrup]

@slender minnow is a there a way to summon the panel with a command?

without hitting the "Send" button in the dashboard i mean

[slender minnow]

$panel <panel_id>

@tired stirrup you can use this to send the panel in the channel (the old one wont be deleted btw)

[tired stirrup]

great

like $panel 1 ?

[slender minnow]

Yep, the panel id is from dashboard.

[fast sable]

i think i changed my prefix and i cant figure out how to change it back bc i havent used the bot in a while

[thick crystal]

Salam, how do I set the ticketool?

In a channel for ticket's.

Like "make-a-ticket".

[honest kraken]

I can help

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

This

[plain surge]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[fast sable]

ty

thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No problem 👍

[fair widget]

Okay! Thxx

I send@you invite

[fast sable]

it didnt work

[tired stirrup]

anyone knows if it's possible to change the ticket panel description?
This:
To create a ticket react with 📩

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[slender minnow]

@tired stirrup refer above ^

[tired stirrup]

i've found it is a premium option

[slender minnow]

Oh alright

But you can edit the message in the embed btw

[tired stirrup]

you can edit the message without premium?

[wintry isle]

je n arrive pas a le mettrtre*

[slender minnow]

Yep

[robust sandal]

chouchou

I can't get it*

French (fr) → English (en)

[tired stirrup]

yeah, I see there is a free character limit to edit this

thanks

[wintry isle]

I can't get it*

[slender minnow]

Can't get?

[wintry isle]

no

nonononononnonono

[slender minnow]

???

[wintry isle]

yeah, I see there is a free character limit to edit this

yeah, I see there is a free character limit to edit this

yeah, I see there is a free character limit to edit thisyeah, I see there is a free character limit to edit this

[plain surge]

What didn't work?

[fast sable]

the bot didnt send anything when i did '' $debug ''

[plain surge]

What is the prefix set to?

Try pinging the bot instead of using the prefix

[jade topaz]

it’s been like 12 hours and no helped me

[copper owl]

you dont have a ticket open.

we are not obliged to help you in #🆘│community-support

a lack of response does not mean you can ping. I hope this clears everything up.

[fallow ingot]

@radiant moss

[scenic plinth]

Hey, we give bans. Buy 1 get 1 free.

[fringe barn]

Scam?

[scenic plinth]

No? Not good enough for the scam? Ok.

Yes Tester,

[fringe barn]

Can you ban him

Admin

[jade topaz]

[fringe barn]

@vague topaz

[scenic plinth]

I've already notified moderators but we unfortunately have only 2 online, so it's just a waiting game. I appreciate the concern though

[fringe barn]

remove link please

i was about to click it by accident

thx

[jade topaz]

how can i remove this permission?

[real spear]

What does that mean

Anyone?

[tawdry eagle]

Are you a member or owner of the server?

[real spear]

Owner but this photo is from my other acc

[tawdry eagle]

Ok, the issue may be that the everyone role or the member role doesn’t have the permission to send messages

Try and edit that in your servers role settings and let me know if there is still issues

[copper owl]

not the issue.

they dont need to be able to send messages to open tickets

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[fallow ingot]

@real spear ^

[jade topaz]

@tawdry eagle I want to remove the permission to create topics in the ticket, I removed the react one, but I don't know where to get the topic permission

[real spear]

Ok thanks@fallow ingot

[fallow ingot]

anytime

[fallow ingot]

It’s not possible at this time. You would need to do it manually.

It can be suggested

[shut bolt]

Already planned

[shut bolt]

Remove the create threads permission for your everyone role and all roles that don't needed, that should fix it

[fallow ingot]

Good to know :)

[jade topaz]

how do I make it so the bot automatically sends out a transcript to the person that opened the tickets DM?

[fallow ingot]

You can only send a transcript to them after the tickets closed. But you can send a message to them once they open a ticket just not a transcript.

Is that something you’d want to know how to do?

[jade topaz]

when I have clicked the "transcript" button after closing the ticket

where do i send it?

I cant see a button like that

[jade topaz]

it's no use me taking the permission of the position

I wanted to know if there is a way to remove it from the panel

[shut bolt]

As aaron said, not possible as of now

[fallow ingot]

Do you mean automatically save a transcript once closed?

[jade topaz]

I want it to automatically save transcript and send it to the person who opened the tickets dm

[fallow ingot]

Ok head to Dashboard > Panel Config > Settings > Logging Options and enable Direct message transcript

[jade topaz]

thank you

[fallow ingot]

anytime

[minor ridge]

hi how can i add my friend for my premium panel ?

[fallow ingot]

Can you elaborate?

Add him to your dashboard, or give him premium?

[minor ridge]

i have a premium , i want to give my friend permission to edit the bot

[fallow ingot]

You can give them admin, or setup a dashboard role.

[minor ridge]

yes how i can give him admin ?

[fallow ingot]

Just normal Discord administrator permission on their role.

[minor ridge]

thank you

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

anytime

[jade topaz]

Why is this message popping up?

it also shows the bot as offline

[shut bolt]

Most likely the bot isn't any longer on that server

Can you give us the server ID?

[jade topaz]

i figured out what happend!!

[shut bolt]

Oh great! Could you please tell us what was it? 🤔

[jade topaz]

So i have a security bot because I dont want my server to get nuked and i kicked it because it make to many channels at once !

ima fix the settings on the security bot rn

[shut bolt]

Oh okey great, thanks for the followup

[jade topaz]

$userid

WOW

[shut bolt]

What were you trying to do?

[jade topaz]

So, Guys help out! How can i get someones user id when im on laptop! Yes, ik how to do it on mobile. I have developer mode activated!

[jade topaz]

Message below

[shut bolt]

https://i.imgur.com/M0PjWb9.gif

[jade topaz]

OH THANKS!!

[shut bolt]

Sure

[jade topaz]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[fast sable]

idk what happened

[jade topaz]

Do you have premium?

[fast sable]

no

and that is the primary bot

[jade topaz]

Send a ss of the bots profile you use

[shut bolt]

Long time no see Gapple 👀

[fast sable]

yea :o

[shut bolt]

Good to see you mate

[fast sable]

good to see you too!

[shut bolt]

I'll let bartosz to continue with helping 😅

[shut bolt]

Sorry for the interrumption

[jade topaz]

Its fine

[jade topaz]

So is this just a random error? Was it working before?

[fast sable]

people in my server havent really had a reason to create tickets, so idk how long it has been like this

just noticed today

[jade topaz]

Hmm are you sure you have the normal bot activated?

In the dashboard etc etc

Also, make sure premium bot IS NOT in your server. @fast sable

[fast sable]

it isnt

[fast sable]

yea i think so

[jade topaz]

Would you mind double checking?

[fast sable]

ok

[jade topaz]

Also. May you run $debug and send the results!?

[fast sable]

ok

[fast sable]

what exactly do i check for this?

like what setting

[jade topaz]

Just dash me an invite to your server real quick! Then we can run debug tests. If you dont mind. If you dont want that check your dash board and make sure Premium bot is no where to be seen.

[fast sable]

ok

[jade topaz]

Great thankyou!

[fast sable]

:D

[jade topaz]

@shut bolt Very weird, prefix doesn't even seem to work. Person changed it and its still not working!

[shut bolt]

Hm

[jade topaz]

Hold on

[shut bolt]

Can you give me the server ID?

[jade topaz]

We are working on it, we see potential issue

@shut bolt

[shut bolt]

No need to ping me mate, I'm here

[jade topaz]

Oh my bad!

[shut bolt]

I'll be back on a couple minutes though, let me know how it goes

[jade topaz]

Yay, I resolved the issue!

'We' resolved the issue, ticket tool support hire me already @shut bolt see how good i am. They had the Premiun bot selected therefore normal one wouldn't respond!

[shut bolt]

Mate I just asked you to not ping me 😅

[shut bolt]

Good job

[jade topaz]

Oh god, very sorry :(

[shut bolt]

No problem

[fast sable]

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[fast sable]

very helpful

[jade topaz]

No problem!

[jade topaz]

Pablo you seeing this. Get someone to hire me already 😒. Haha on a real note though. Glad I could help. And thanks Pablo for leaving me to deal with it!!

[iron night]

Gave +1 Rep to @fast sable

[shut bolt]

No problem, you took it so I wouldn't interfere 😅

[jade topaz]

:)

[fast sable]

#bartoszForHelper

[shut bolt]

👀 https://i.imgur.com/2Gijk9m.png

[jade topaz]

See now. Managers: take notes.

[austere widget]

can anyone help me solve this issue 😭

[jade topaz]

Sure

No one interrupt.

[jade topaz]

Is this random? Or has this been the issue ever since you invited ticket tool?

[austere widget]

i was on my alt checking if everything looked okay and then i tried the bot and it didn't work properly (it did before)

it also works on my main account

[jade topaz]

So it works on your main account but doesn't work on an alt?

[austere widget]

exactly

[jade topaz]

Great, so one way you could attempt to fix this is by deleting it from that channel and then going over to your dashboard on the website and resending the panel to the channel!

[austere widget]

let me go try that, thanks :)

[jade topaz]

No worries. Let me know the result :)

[austere widget]

it gave me the same thing 😭

[jade topaz]

Same thing? @shut bolt lil help? I know some bits abt ticket support but like. Idk anything abt the internal bits

[shut bolt]

What isn't working exactly?

[jade topaz]

^^

[shut bolt]

May we have the server ID please?

[jade topaz]

Wait

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[jade topaz]

Pablo, number 3 invalid form body

[shut bolt]

I know

I wrote that tag lol

[jade topaz]

I know lol

[fast sable]

lol

smort pablo

[jade topaz]

I'm taking notes for the future

[dark bluff]

Whats it all about interaction failed error?

Works for some people dont work for some

[shut bolt]

It can be internet connection

Or discord being funky sometimes

[jade topaz]

Discord is funky atm yes

[thick umbra]

it doesn't work for me, I tried to resend it but it does nothing 😭

[jade topaz]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[jade topaz]

Read number 4

Speaks for itselx

[thick umbra]

what does valid agument (most likely text) into the required field for ticket tool to continue functioning normally mean?

I'm confused on what I have to type

[jade topaz]

There is a certain necessary field that you have left blank

[thick umbra]

what- omg I'm sorry I don't understand

[jade topaz]

Its fine. Somewhere in your dashboard there is a necessary field that MUST be filled out. But it isn't. Therefore the bot isn't functioning normally.

[thick umbra]

OHH

hm that's weird tho, it was working fine ever since I added the bot

[jade topaz]

Is that so? @scenic plinth mind helping out here?

@shut bolt Please help them out, if you dont mind

[shut bolt]

Mate, please, do not ping support, I've already told you thrice today

If someone requires support from the support team

You can tell them to open a ticket in #🎫│make-a-ticket

[rocky depot]

How do I get a ticket from Broome to my father?

[jade topaz]

I'm sorry :(

[rocky depot]

?

[jade topaz]

مرحبا كيف استطيع المساعدة؟ @cedar trail

[rocky depot]

كيف احط تكت بروم اليي ابيه اعطيك مثال صوره

[jade topaz]

موافق

[rocky depot]

مابيه هنا

ابيه هنا

بروم هاذا

[jade topaz]

أنا لا أتحدث لغتك جيدًا. افتح تذكرة من فضلك

[rocky depot]

Mabe here

dad is here

@jade topaz

[jade topaz]

I dont understand

[shut bolt]

Are you on mobile right?

[robust sandal]

ABO ROB シ.♪

How to put a hot bromine which I want to give you an example picture

Arabic (ar) → English (en)

[ashen flume]

hey uh, tickets are public to everyone? I've changed nothing

I heard that there were bot api issues on discord's end a while ago but I thought it was fixed

[shut bolt]

By default no they are not

May I have your server ID please

It can be one out of two things, either you picked everyone as support role or the permissions for everyone in opened tickets are granting then permission to see the tickets

[cursive haven]

hey, having an issue where tickets say "Warning: You don't have permissions to use this.". I feel like I messed up a permission but not sure what

[balmy fog]

Why it shows like this?

[kind sable]

@cursive haven idk there's something messed up either in Discord or in the entire bot

I can't open a ticket here either

[cursive haven]

nah worked for me they told me to just remove role blacklists

[kind sable]

I'll do the same 👍 ty! <3

thanks @cursive haven

[iron night]

Gave +1 Rep to @cursive haven

[jade topaz]

help

[jade topaz]

same

everyone can open a ticket, but i can't

[balmy fog]

https://media.discordapp.net/attachments/776680605517742090/943386612103016498/Screenshot_20220216-113059.png

Why is it showing like this?

[atomic solstice]

it means there must be some kind of problem with the embed itself

[jade topaz]

I think it's discord

But mine works

Ok

[atomic solstice]

or at least it should be that based on the error message

[frozen granite]

Same

[frozen granite]

Looks like a wide issue

[mystic hound]

Please make sure your discord is updated if you're getting interaction failed errors. Also try resending the panel

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[balmy fog]

But he created the ticket and i can't

[atomic solstice]

Try to update Discord, it should help

[balmy fog]

umm

Oh yeah it worked

[thick umbra]

yea, sorry for the late reply

let me try updating

OMG IT WORKED TYY

[halcyon ivy]

help😐

@safe prairie

@radiant moss

[atomic barn]

dont ping a support staff

read the rules

[halcyon ivy]

OK, thanks

[atomic barn]

if you are in a hurry, #🎫│make-a-ticket a support team will answer when they are available

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[mystic hound]

@halcyon ivy ^^

[halcyon ivy]

I'm sorry, I don't understand English well

[mystic hound]

what language do you speak?

[halcyon ivy]

in Russian

[halcyon ivy]

thanks everything worked out 🥳

[iron night]

Gave +1 Rep to @mystic hound

[halcyon ivy]

@mystic hound Is there a channel with detailed bot settings?

[mystic hound]

Are you looking for a setup guide?

[halcyon ivy]

Something like that

[mystic hound]

https://docs.tickettool.xyz/general/setup

that's our documentation

There are GIFs to follow, so even if you have trouble with english it should hopefully be understandable. If you've got any questions you can always ask

[halcyon ivy]

я не могу найти как изменить описание бота

ой

I can't find how to change the description of the bot

where can I find this channel so I can copy and translate

[quiet blade]

Hello little question, when a ticket was delete and we don’t save a transcript is it possible to recover the data ?

[jade topaz]

how to enable claim button?

[smoky topaz]

When I try to open a ticket, I get an error message all the time. Is this normal or is there an error in the system?

even if I do it on this discord, there is only an error

[fallow ingot]

Can you show me a screenshot please?

[foggy vessel]

why my server not showing up in dashboard ?

[tribal cedar]

You can go to server configs -> button options and edit the claim button

[jade topaz]

alright

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

lemme try

[tribal cedar]

Try this @foggy vessel

[foggy vessel]

ok

[jade topaz]

how to add more buttons like this

[foggy vessel]

👍

[tribal cedar]

Basically log out completely then log back in

[tribal cedar]

There's 2 ways to do that.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

ok

[tribal cedar]

Lemme know if you need more help

[jade topaz]

when i do this other create a ticket has been comed how to change its name?

[tribal cedar]

You can change it's name in button options where we were before

[halcyon ivy]

who knows how to make a place where it is written - to create ticket react with -your text

[tribal cedar]

Panel configs -> options -> button options

[tribal cedar]

That is set is panel configs -> options -> panel options -> edit panel message

[jade topaz]

ok

[halcyon ivy]

thank you buddy

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Nps

[jade topaz]

now which one
sorry for distrubing soo much

[tribal cedar]

Not at all

Click settings under create ticket

You can change the name and color there sorry I forgot a step oops but you got there

[jade topaz]

thank you buddy

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

Anytime

[jade topaz]

but when i changed name both of it changed name

i wanna that single one change it name

@tribal cedar

[tribal cedar]

You need to make 2 panels

[jade topaz]

ahh i got it

[tribal cedar]

Sorry didn't realize you didnt

Then use the multipanel options of your choice from above

[jade topaz]

ok

[tribal cedar]

Each panel would be one ticket option

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @tribal cedar

[tribal cedar]

The primary panels panel message would be the one used

If that makes sense

[jade topaz]

i used trail preniuam

[tribal cedar]

Sorry?

Oh trial premium gotcha

[foggy vessel]

what the prices of premium

@tribal cedar

[tribal cedar]

$6? I think

[jade topaz]

Premium Monthly
$6.00
Per Month

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

Premium Annually
$66
per year

[foggy vessel]

for the claim option

i need Premium?

[jade topaz]

yes i think

[foggy vessel]

):

[tribal cedar]

Premium options have the diamond icon near them

[jade topaz]

not 100% sure

[jade topaz]

alright lemme see

[foggy vessel]

but i didin't see a diamond icon near the claim option

[jade topaz]

yes it does

[foggy vessel]

):

[jade topaz]

you can get 7 day trail

[tribal cedar]

You can also use $vote in your server

If you vote for the bot you earn time

[foggy vessel]

oh nice

i will try

[tribal cedar]

Kk

[jade topaz]

IT WORKS THANKS A LOT!

[iron night]

Gave +1 Rep to @tribal cedar