🆘│community-support

[compact prism]

Ok, I buy a case on the No Mercy server but i dont have the Key from the case

[copper owl]

The 2nd thing here

You're not in the right place

you bought a case, not a ticket. So we cant help you

you cant buy tickets anyway but you get the idea

[compact prism]

can you write or speak german

[copper owl]

No i cant (i dont understand nor speak german). but I understood enough to know you arent in the right place

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den @pseudo glen Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[compact prism]

ok look, i buy a case, after that i created a ticket tool ok you understand it ?

[copper owl]

you bought a case and you created ticket tool?

we have a german support team BTW

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[compact prism]

THANK YOU VERY MUCHHHHHH!!!

[untold berry]

hey i have problem i cant close ticket can someone can help me whit that?

[copper owl]

As the error suggests, the category is full.

[scenic ravine]

hello! can i have some help with a ticket bot?

System Failure: @humble sequoia Missing permission's MANAGE_CHANNELS, MANAGE_MESSAGES

keep gettting this message

[copper owl]

you'll have to delete some channels in the category

[copper owl]

Yup.

[untold berry]

ok thanks

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

It's missing permissions, as mentioned. Give it the perms it needs.

[scenic ravine]

some people are able to use it though 🧐

[copper owl]

What does that have to do with anything?

[scenic ravine]

that system failure is only coming up for some members

not everyone

[copper owl]

I could give ticket tool view channel and send messages perms and use the $ping command but that doesnt mean it'll function normally

[copper owl]

it's not due to certain members. that wouldnt make sense.

it's due to an action thats being done.

[scenic ravine]

okay im not arguing with you

just asking a question

[copper owl]

Neither am I.

[copper owl]

Figure out what action is returning the error and work from there. It must be missing those permissions either on its role, channel, or category (if you're using one)

the best option is to $debug and work from there.

[scenic ravine]

okay ill check it out thanks

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[nocturne spruce]

can i attach the ticket button to another message?

that would be amazing

[jade badge]

is it possible to have a button to save transcripts without premium?

[copper owl]

it's a free feature so yes.

[copper owl]

Not a thing currently

[jade badge]

okay thank you!

[iron night]

Gave +1 Rep to @copper owl

[nocturne spruce]

damn thanks anyways

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Anyone know why I can't send the panel message to the channel I want

[obtuse cosmos]

does anyone know how to add a role to have ability to answer tickets? I tried changing it on panel config, and adding the role but still they can not see it

[jade topaz]

how do i open a ticket already made

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

Same for this

[plain surge]

You mean how to open a closed ticket?

[native heart]

guys, maybe you know, is this bot able to trigger common questions automatically after the ticket has been opened?

like one by one questions, when user answers to that question, the bot asks second question instantly

[feral arrow]

how do i add the ticket tool to my discord sever and have where people can make a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Hey man! Saw this and thought would help out! Click on Ticket tool logo and then press Add to server! Then go over to the website and Log in if your not already logged in! Then click manage servers!

[shut bolt]

Currently the best would be to edit the ticket message, right now a set of questions isn't a possibility but I believe it has been suggested

[jade topaz]

@shut bolt Could i please get help with my ticket. Seems your all online yet theres no one to help me 😦

[feral arrow]

OK TY

[iron night]

Gave +1 Rep to @sleek bolt

[shut bolt]

In first place please read #546557408902905896

Second place

https://i.imgur.com/dwO3PlB.png

[native heart]

yeah, I have edited the ticket message, but not all kids are so understandable that you have to copy those questions template and answer them

😄

[shut bolt]

I literally have a role which says NO PING

My about me even says I'm aside

I'm not claiming tickets as I'm not going to be able to complete them

[jade topaz]

Well i apologise but i just need Immediate help with the bot 😦

[shut bolt]

Sorry, this time I can't help more, I help here cause are single questions and don't require more help on my side, please stand by as a support member reaches out to your ticket

[shut bolt]

It's fine, no worries

[jade topaz]

Okay so here is something more simple regarding my ticket. I need it to auto ping a role when someone opens the ticket. I have done this <@!(role id)> But when someone opens a ticket this just comes up!

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

You are using the wrong syntax

You missed the &

[jade topaz]

Oh yes!

[shut bolt]

If you want to make it easier you can use our {} syntax

As you prefer

Sorry I couldn't claim your ticket

Trust me that if I was able to do it, I would have

[jade topaz]

Its okay!

Why are you not able to do that?

[shut bolt]

I'm on midterm exams

And I'm focusing on them

So I try not to claim tickets

[jade topaz]

Oh alright! Good luck!!

[shut bolt]

Thanks mate

[jade topaz]

Hello

[rocky briar]

problème sur le bot de ticket

[jade topaz]

english?

[rocky briar]

kk problème from bot

[jade topaz]

How I can make actually to mention role when someone open ticket and the ticket message is "Hello {user} wait for support answer!! (mention support role here)

Okay so. You know where it is hello {user} you also need to write <@&(role id)> you can get role id by right clicking on the role

Hope that helps! If it doesn't. Just tell me @jade topaz

[jade topaz]

doesn't work

Remove the brackets

So its just

yeah

it work

Alright!

Thanks a lot

Hey guys by no means am I attempting to be like the support team but I know a lot about ticket tool and im always willing to help!

[jade topaz]

Your welcome:)

[jade topaz]

rep +

[jade topaz]

This is just to help support out!

[dawn pecan]

Is there a separate variable that identifies the person that opens the ticket?

Right now if an admin/support team closes the ticket, it changes the {author.name} to their name instead of the original person who opened the ticket. Would be great if the title could persist except for changing "ticket" to "closed"

[jade topaz]

I have it already

Just for the Ticket closed make sure its just ticket-{count}

@dawn pecan

Should work!

[dawn pecan]

oh, that'll keep the {author.name} part?

if it's changed from ticket to closed will that affect it

[jade topaz]

What section we taking about. Because you mentioned 2 things that you need. What do you need help with first?

[dawn pecan]

Oh

My main issue is if there's a way to keep the {author.name} part the same even after closing the ticket (regardless of whoever closes it)

[zealous ridge]

Any idea why the bot just make a channel it doesn't say it was a ticket but the bot made it and another one which was a ticket

[jade topaz]

Hmm I'm not quite sure. How about you contact the official support team by opening a ticket?

[dawn pecan]

No problem, thanks for the help! I'll try the support team

[jade topaz]

:)

[jade topaz]

May you dash me an invite to your server so I can see in real time what the issue is? Please send it in dms!

Bare in mind this is tottaly up to you but the only way I can help!

@zealous ridge

[zealous ridge]

You wouldn't be able to see since I'm just a mod there but it basically created a channel called report 001730 which wasn't a ticket and one that was

[jade topaz]

Contact office support

[stray root]

hey any1 know how to make the bot mention someone when a ticket is created

want it to ping a certain person and role

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[opal narwhal]

what is the ticket tool talks supposed to be?

[lapis idol]

A channel where people can join and talk about ticket tool

[jade topaz]

Look up further in chats

[jade topaz]

This!

[stray root]

yea got it with $mentions

ty 🙂

[jade topaz]

Great!

[supple obsidian]

canyou helpme

[stray root]

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

:)

[jade topaz]

Of course!

How can I help?

[supple obsidian]

thx how do i delete a ticket

[jade topaz]

What is your prefix?

For the ticket bot?

So like

!,:, etc ?

[supple obsidian]

oh

its a channel in a server its like you reply with a reaction then it creates one

[jade topaz]

Just when you open a ticket. Type $delete in it

To delete it!

[supple obsidian]

ok thank you

thanks @jade topaz

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

Yay :)

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

Hello!

[fallow ingot]

@jade topaz ^

[jade topaz]

yes?

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

oh, ty!

[jade topaz]

For helping other :)

ty @fallow ingot !! <3

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

no worries let me know if you need anything else

[uncut juniper]

can i not make a category where the tickets will appear there only? if so how?

[jade topaz]

Wdym

[uncut juniper]

i want the itckets in a category, how doi do it?

[jade topaz]

$category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[uncut juniper]

ty

[merry shoal]

I'm getting this error when I try to close tickets:

As far as I know, I didn't change any permissions with Ticket Tool or the server/category and it was having issues with creating tickets earlier. I gave it the "Manage Channels and Messages" permissions and I could create tickets, but now it won't let me close them with the bot

[lapis idol]

make sure it has all these perms

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[merry shoal]

That fixed it! Thank you!

[lapis idol]

[jade topaz]

How do I get my staff to respond to a person's ticket?

[slender minnow]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[slender minnow]

@jade topaz ^

[jade topaz]

Thank you so much.

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

Wait, I've done that but it isn't working.

[slender minnow]

Check the support team role perms

[jade topaz]

I've done that, but how does my staff respond to a person's ticket?

[slender minnow]

If not premium (claiming is premium), they need perm to view and send mssges in the channel.

[jade topaz]

Ohh, so you have to claim a ticket to respond to it?

[slender minnow]

Not really, you can just allow the support roles access to the ticket (without the admin perm, you can still allow them access) so that they can send and view messages in the ticket.

This is just a bypass for the premium benefit Claiming Tickets.

[jade topaz]

Oh okay, thanks!

[drifting fable]

is there anyway to find closed tickets convos?

[jade topaz]

Yeah!

[slender minnow]

If its a saved transcript? Yes

[jade topaz]

^^

[slender minnow]

If not, then no you can't.

[drifting fable]

I was in a support channel having a conversation and I guess one of our mods may have closed and deleted the ticket

[jade topaz]

Well you could of quickly re-opened it.

[violet crane]

PLS ANY SUUPORT COM VOICE

I ADD THE BOT BUT I CANT SEE THE SERVER @safe prairie@radiant moss

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@violet crane refer above ^

[next thunder]

$category

[bitter jolt]

can someone help ticket tool isnt responding to me when i do "$help"

[safe prairie]

Please don't ping us. Wait for an answer or open a ticket.

[jade topaz]

Need help

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

How do I blacklist a member from opening tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[wise rapids]

How To Change Language Bot

[humble sequoia]

━━ moved to ticket ━━

[dreamy flicker]

i am try to make the ticket open in the Category

[wary pike]

is it allowed to make multiple accounts to vote and get premium or no?

[finite bluff]

How do i change the embed color?

[slender minnow]

For in ticket? Ticket option ---> 3dit ticket message ---> color section

For panel? Panel option ---> edit panel message ---> color section

Changing colors is premium btw

[slender minnow]

Panel settings ---> Category Option

Select thhe category in open category section

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[finite bluff]

oh ok thx

[iron night]

Gave +1 Rep to @slender minnow

[wise basalt]

Will multipanel not available after premium expire?

[simple cloud]

Hi guys

I need help

when i view the server as a member to test it out, it opens one, yes. but it doesnt show the ticket itself, please help !

[copper owl]

Because you can't use view as role

ticket tool uses User permissions, not Role permissions

[simple cloud]

How can i test it ? with a friend?

[copper owl]

Or an alt. either or

[simple cloud]

Thanks you sir

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[wise basalt]

Will multipanel not available after premium expire???

[simple cloud]

Nep i have another question

when i click on create ticket it says that i dont have permission

but i added role in Create Ticket Button Settings

in allowed roles

how can i fix it?

[fallow ingot]

No it won’t function

[fallow ingot]

Do you have any blacklisted roles?

[wise basalt]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

np

[simple cloud]

everyone

[fallow ingot]

Are you sure?

[simple cloud]

sorry

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

Make sure there’s no roles in the screenshot above.

[simple cloud]

okok

thanks you

[fallow ingot]

np

[simple cloud]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[grizzled plover]

is having multiple 'buttons' in a panel a premium feature or can I do that also with your free version?

[copper owl]

premium

[grizzled plover]

ok

[twilit lichen]

@twilit lichen

[stray root]

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[stray root]

oh wow that is an command nice

[toxic fog]

i am only a mod in a server and accidentally deleted the command for closing the ticket. it's now just there can't close it

help for the command

[fallow ingot]

Run $close in the ticket.

[tropic mulch]

How do I invite the premium but?

bot*

[fallow ingot]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2952915024

[normal plaza]

@uncut pelican

[uncut pelican]

If you want the tickets created not to appear at the top and appear in a category, you must do the following.

1. Select the settings of the respective "panel" .

2. Once opened you go to "Category Options"

3. Open category options and go to the "Category open" section and write the name of the category where you want the tickets to be created.

4. Don't forget to save.

[normal plaza]

awesome appreciate it!

[grand sleet]

I have a question is there a option in the ticket like if a user creates a ticket it will put Ticket-{user}

[heavy coyote]

After I purchase a subscription, how do I add a user as the manager of the bot on a server?

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

for science

[finite bluff]

its actually free for panel

[copper owl]

yeah that is a bug

i dont think it's supposed to be for free but it should be fixed soon

[burnt moon]

It won't let me invite the Ticket tool on mobile

[jade topaz]

Click on the ticket tool profile. In the about me section should be an invite link!

[drifting fable]

not if one of my team members or something out of my control closed it and deleted it.

[jade topaz]

Hey guys by no means am I attempting to be like the support team but I know a lot about ticket tool and im always willing to help! This is just to help out support team official

[drifting fable]

Anyways I am having this issue. Our wick bot nuked it lol and put it in quarantine. Now took it out and fixed all permissions

[jade topaz]

Oh! Head over to the roles in settings and select the role that ticket tool has and make sure it has. Manage channels> enabled

@drifting fable

[drifting fable]

I am getting thi now

[jade topaz]

So! Go over to permissions in settings and enable View channel. Then for the second one. If you want to increase global limit you need to head over to your dashboard on the Ticket tool website

[drifting fable]

view channel has already been done. And I don't have any ticket opened with my name

[jade topaz]

You sure you enabled view channel. Because thats the only reason the bot would be blocked from seeing it

@drifting fable

[drifting fable]

view channel both in role permions and the channel permissions are on

[plain surge]

In the #Open tickets category, please make sure that the everyone role doesn't have the View channels permission disabled, instead have it on neutral

For the second warning, you can see in the message above it #ticket-0189 that is a ticket you made that you will find at the top of the channels list

You will need to close it to be able to open another ticket or you can increase the ticket limit like Bartosz said

[drifting fable]

I am still getting the view channel error.

I did the above. So it is opening a ticket but giving this error here.

[plain surge]

Beside making sure the everyone role doesn't have view channels disabled, make sure you give TT permissions in the category

[plain surge]

Please send $debug in the channel and send me the bot's response

[plain surge]

Are these the category permissions? Or the channel permissions

[drifting fable]

The channel

[plain surge]

I was talking about the category permissions

[drifting fable]

Okay figured it out. Our wick bot fricken jumbled all the permissions and stripped them from the bot. She’s working now.

Thank you.

[grand sleet]

Excuse me can someone answer my question? Noone answered my question

[plain surge]

No problem 👍

[plain surge]

Can you repeat your question please?

[grand sleet]

is there a option in the ticket like if a user creates a ticket it will put Ticket-{user} since it's only have ticket-000

[plain surge]

The error is self explanatory, please run $debug on your server and send me the bot's response

[mighty thorn]

debug not work

commands not work

[jade topaz]

You sure you using correct prefix?

[plain surge]

Auto renaming the channel is a premium feature. However, you can use the command $rename <name> to change the ticket name

[mighty thorn]

I wrote debug

he not work

[jade topaz]

Send a screenshot?

[mighty thorn]

yes, $

[jade topaz]

Send a screenshot

[mighty thorn]

ok

[desert summit]

Ticket Tool has no probably no perms for this channel tripple check it pls

[plain surge]

Send your server ID please

[mighty thorn]

not responding

[mighty thorn]

How?

i look

@plain surgeok

[jade topaz]

Go to settings and copy it

[plain surge]

https://i.imgur.com/o4QtkMP.gif

You can follow this GIF

[mighty thorn]

509192800865353738

[plain surge]

Ok, one moment please

That's this server's ID..
Send your server ID please

[jade topaz]

LOL

[mighty thorn]

940173711649165312

[plain surge]

Which bot do you have invited on your server? Please send me a screenshot of the bot's profile

[mighty thorn]

ok

[jade topaz]

Wouldn't he have premium badge if it was premium?

[plain surge]

Free trial users don't get the role

[jade topaz]

I see!

[plain surge]

You have the premium bot selected on the Dashboard, you need to choose the free bot. Please follow the steps below

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[plain surge]

You can also still use the premium features on the free bot, so if they have the correct permissions and the bot is responding it's most probably this issue, that's why I stepped in, since you wouldn't be able to find out the problem

[mighty thorn]

i did

[jade topaz]

I understand. As I was saying! I help with basic issues. Not ones such as this one!

[mighty thorn]

thx, panel work

[plain surge]

No problem

[plain surge]

Yup no worries, thanks for helping out

[iron night]

Gave +1 Rep to @sleek bolt

[jade topaz]

No problem. You dont have staff applications open so I thought i would just help out in community support :)

[plain surge]

We do have them open but for specific languages

[jade topaz]

They open for English?

[copper owl]

Nope

we almost never need new English support members

[jade topaz]

Will they be open again sometime?

[copper owl]

probably not but we never know

[jade topaz]

Alright!

[upbeat spire]

does anyone know how to put the name thingys

idk how to explain

[plain surge]

The blue label bot?

[upbeat spire]

yes

[plain surge]

It's a label given by Discord to bots

So users know that this is a bot and not a person

[upbeat spire]

like separate the bots and owner

i need help with that

[plain surge]

Create 2 roles on your server

Give one to yourself and 1 to the bots

[upbeat spire]

oh ok

no like put the bots name on top

i don't know how to say it tho

[plain surge]

You want to have the bots show above you in the members tab? Like order wise?

You can have their role above yours

[oblique depot]

Comment on programme le système de ticket

[plain surge]

J'ai répondu à votre ticket

[jade topaz]

He means, arranging roles in member list and show seperate from other members! @plain surge

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

For Cupid ^

[plain surge]

Alright, thanks

[river mural]

━━ I'm The Best ━━

[upbeat spire]

yes thank you @jade topaz

[iron night]

Gave +1 Rep to @plain surge

[jade topaz]

no worries 🙂

[mystic hound]

Best way to be picked for english support is to help out here and get the ticket tool proficient role

whenever we need English Support first place we look is our proficients

[jade topaz]

I mean, i do help! I will continue too!

[gray galleon]

can i get some help please im paniking

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[gray galleon]

im having problem with my script for rust that i bought it says it doesnt have the files to run

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hey does anyone know how to make it so tickets automatically have a transcript made when they're closed?

[shut bolt]

@tropic lion @jovial karma @tight wigeon guys could you give me the ID of the server you were having problems with the bot?

[shut bolt]

https://i.imgur.com/VSdBhl0.gif
Logging Options
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[jade topaz]

ty

thanks 518666147441278998

[tight wigeon]

It was a temporary issue, thanks anyway

Seems to be working fine now

[jade topaz]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[tight wigeon]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

Thanks, is the bot working fine now?

[iron night]

Gave +1 Rep to @jovial karma

[jovial karma]

yes bro it works

[tropic lion]

I think there were a slow period on discord as a whole for our server, it seems good now. Thank you

[iron night]

Gave +1 Rep to @shut bolt

[jovial karma]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

I'm glad to hear that guys, thanks for the followup

[jade topaz]

hi

how can I add someone to the ticket?

[shut bolt]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[shut bolt]

Use our add command

[jade topaz]

thanks :)

[shut bolt]

Sure

[jade topaz]

thank @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[north wren]

thank @pastel meadow

[iron night]

Gave +1 Rep to @pastel meadow

[carmine zealot]

Hi, is there any outage now? I am not able to delete tickets.

[torpid cargo]

System Failure: Invalid Form Body
parent_id: Maximum number of channels in category reached (50)

Keep getting this

[shut bolt]

May I have your server ID please

[shut bolt]

Means that the category you picked to have your tickets on has been filled up, a category can only have 50 channels on it, assign an overflow category https://i.imgur.com/Z3TGbGu.gif

[unkempt barn]

is there a reason the "free" character limit is showing (for example) 34/250, but I literally cannot type anything else in the embed / ticket msg?

[shut bolt]

The character limit is a visual bug

Once you reach 250

You can't type more

[unkempt barn]

Ah okay, I gotcha. Thanks

[jovial sigil]

Hello guys , i have a question regarding ticket tool
Basically i would like to make it so whn i want add a user to the tick but i only want them to see tht one tick
by doing @ there name is this possible thank for taking the time to read this 🙂

[slender minnow]

You can add them to the ticket using their user id. That will give them access to view and send messages in the ticket.

$add [user id without these brackets]

[jovial sigil]

ohh i see how do i get there user id if you dont mind me asking

[slender minnow]

There are two ways, first will ping them while the second wont.

First method is to just add a \ before their ping

\@#24122

There has to be no space, that will give you their id but will also notify them with the ping.

Second one is to turn on the dev mode for your discord client.

[jovial sigil]

okay thank you i will try this now

just to confirm

they will only be able to see tht one ticket right

and not the other created

[slender minnow]

Nope, just see and send mssg in the ticket they were added to.

[dim sleet]

Hey I got a couple Citi logs left, one with email access. 20k avail credit. And 10k avail credit. Also both are eligible for balance transfer/flex loan which will be very quick and easy cashout process. I also have my personal stake.com account that is currently sitting at almost 30% completed of PLATINUM LEVEL I. WEEKLY AND MONTHLY BONUSES

[languid zenith]

Heyya guys, so my panel is having errors sending and when it tells me to type $debug. I do, yet it doesn't do anything 😔

[whole frigate]

Hey guys, any ETA on when Modals will be implemented into Ticket Tool now that they’re released?

[outer gull]

Hey, how do I put a tag roll when I open a ticket?

[tame wadi]

How do I create a ticket?

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

#799695838917820416 #573205317870157855

[green viper]

guys please help i have no ticket but it says Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

i have no ticket

how do i close ticket if i didnt opened it

please help

i dont have admin im just a member

how do i close ticket

[humble sequoia]

Solved in another channel.

[grizzled plover]

can the bot deletes the 'closed ticket channels' after x days for example?

[copper owl]

No it cannot

if you're closing the ticket, might as well just delete it

all you have to do is press a button so yeah.

[grizzled plover]

i know - thanks 😉 (automated would nice but sure can make that clicks)

[copper owl]

I mean automation is always nice, but sometimes it gets too far when it comes to asking for automation lol

Just my opinion on it

[outer gull]

Thanks

[iron night]

Gave +1 Rep to @desert summit

[river mural]

(prefix)close

my prefix is !t

so

!tclose

[copper owl]

it was solved already

[copper owl]

hence this message here ^^

[green viper]

in what channel

[copper owl]

you opened a ticket didn't you...?

and if im not mistaken, I handled it.

[green viper]

i did but then i closed and i went offline and i opened another ticket but it didnt let me

[copper owl]

I meant on this server.

Not the one you were having issues with.

[green viper]

yeah on this i opened but i tried and it didnt helped

[copper owl]

I told you you need to contact the server staff of that server.

[green viper]

yeah i did

but they said they cant do anything

[copper owl]

yeah that's not entirely true lol.

[green viper]

i dont know my ticket's number so they cant delete it

[copper owl]

they can resend the panel.

[green viper]

it wont ruin anything? like they have to read 300 more tickets from other people

[copper owl]

No it wouldn't.

[green viper]

ok thanks

[copper owl]

They can delete the panel message they currently have and it wouldn't ruin anything.

all they have to do is just resend the panel and that's all.

[green viper]

ok thanks

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[green viper]

@copper owl is there any way to solve it without mods?

[copper owl]

#546557408902905896.

[green viper]

oh sorry

[copper owl]

You would need to contact their team.

[green viper]

ok but can i do it somehow by myself?

[copper owl]

No because you're just a member and don't have access to their dashboard.

[green viper]

ahhhhhh

[clever glen]

What prefix ticket bot

[fallow ingot]

$

[clever glen]

This @copper owl ؟

[fallow ingot]

you can change it if you want.

#546557408902905896

[clever glen]

نو premium

No

No premium

[fallow ingot]

Are you wanting to know the prefix for ticket tool or do you want to change it? If you want to know the prefix it is $ as stated above.

[clever glen]

Wait

[copper owl]

Have you read the #546557408902905896 by any chance?

they opened a ticket by aaron, so it's all good

[fallow ingot]

Okay.

[humble sequoia]

━━ moved to ticket ━━

[green viper]

how do i look my discord prefix?

[fallow ingot]

You can check your bots prefix through the dashboard via Server Config > Then look at the image below. The automatic prefix is $ it will only not be that prefix if you have changed it manually.

[jade topaz]

Is the ticket support role needed? Like currently it is just my mod roles that deal with tickets so I don't see a use personally.
So just asking if its used by the bot

[true oracle]

Hi, if anyone makes a ticket in my server, everyone is able to see the ticket why?

[coarse wedge]

Make sure the everyone open / closed permission is set so read messages is

[coarse wedge]

The support roles are optional.
Then the bot does not assign permissions for server staff, but then make sure the moderators have all needed permission in the server to view tickets.

[true oracle]

I will try it

[jade topaz]

Hello

How to make boutons like this

@coarse wedge

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[fallow ingot]

@jade topaz ^^

[charred holly]

how can i let other people can open more than 1 ticket?

[plain surge]

You were warned before to stop pinging people

[plain surge]

You can increase the ticket limit for the panel here:
Dashboard > Panel configs > Settings > General options > Ticket Limit

https://i.imgur.com/eKhoW4Z.gif

[jade topaz]

How to make boutouns like video please

[fallow ingot]

@jade topaz like mentioned before have a look at this.

[jade topaz]

What

How to make boutouns like video please

How to find id of the panel

[humble sequoia]

━━ moved to ticket ━━

[summer owl]

How do you customize the message of the ticket?

[jade topaz]

yall how can i add a @ whenever i do the ticket so it apears when the bot writes the message

[jade topaz]

you go into the panel in the website

then u click settings

[lilac girder]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

then ticket options

[lilac girder]

@jade topaz

[jade topaz]

the edit ticket message

[jade topaz]

oh ty

[iron night]

Gave +1 Rep to @lilac girder

[jade topaz]

wait

[summer owl]

Ohhhh thank you!

[jade topaz]

np

[summer owl]

Thank u too @lilac girder ♡

[iron night]

Gave +1 Rep to @lilac girder

[jade topaz]

i didnt get a rep :<

[keen glen]

hello, i am getting interaction failed when i click to create a ticket 😦 any help is welcome

[jade topaz]

oh damn that some different level problem make a ticket

[jade topaz]

oh ty

thanks @jade topaz

BRUH

[jovial karma]

guys it's me again, I have a problem with 2 tickets that are not deleted, they remained bug since what happened yesterday

[jade topaz]

hello guys i have a problem so i have created some tickets to see its working etc it was working all good then yesterday i created one ticket more but it kinda got super buggy and now i cant delete the channel on that new ticket i created and im the owner and i cant even read the messeges it says messages failed to load so yeah anyone maybe can help me with that

[old basin]

Im trying to edit the ticket embed settings, is there a way to get an image inside of the field message?

[jovial karma]

I have the same problem

[plain surge]

If you the channel isn't loading any messages and can't be deleted, then it isn't an issue from Ticket Tool side. The channel is bugged and needs to be deleted by Discord.
You can make a request at Discord support to get it deleted through this link: https://support.discord.com/hc/en-us/requests/new

@jade topaz @jovial karma

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

For this ^

[steel copper]

Hi, guys !

I'm trying to tag support role in ticket message but tag feel fake

is like an img

[lilac girder]

If you would like to ping a role directly you should edit the text field. Mentions in embeds (assuming that is what you mean by img) don't work.

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[nova tide]

Hello, I want to ask
Can I edit the ticket name
Like I want the ticket when once opened to be named (TICKET ・ 162) instead of ( ticket - 162)
Is this something available?

It's for premium only, found it

Thank you

[plain surge]

You can use $rename <name> inside a ticket to rename it

[nova tide]

I know, I meant on creation

[plain surge]

Yes, just adding on

Auto renaming is a premium feature

[nova tide]

Yep I found this

[nova tide]

How much did you say premium is?

[plain surge]

$6 monthly or $66 yearly

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[nova tide]

Isn't there a free trial thing

I think

[plain surge]

There is yes

You can find that on the Dashboard under your server icon

[nova tide]

OK, thank you very much for help

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No problem 👍

[deft trellis]

can anybody help me

@copper owl

i have deleted a ticket how to get it back

@hybrid dagger

[copper owl]

#546557408902905896

[prime bridge]

God Devansh#0678 has been warned!
They were notified via dms.

[deft trellis]

sorry

[copper owl]

You want our help, you open a ticket and wait.

Pinging us in any channel isn't allowed.

[deft trellis]

its ugent

[mild nimbus]

@humble sequoia

[shut bolt]

?

[shut bolt]

You didn't read the message didn't you

Read the channel's description if you can't recall what we quoted in the ticket

https://i.imgur.com/CUJxjNC.png

[willow lark]

jhello can someone help me with something

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

━━ moved to ticket ━━

[shut bolt]

Did you send it?

[jade topaz]

U can do like $panel <ID of panel> if u can't send it from the website

Like
Ex. $panel 1

[shell lake]

Hello

May I ask if I can organize and export the list of those who have issued invoices? (ex.excel...)
Or is there any other convenient way for users to organize the list?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silent crest]

I have a question, theres a way i can create an unique webhook to each ticket?

[copper owl]

Nope. Not a thing currently

[silent crest]

i see, thanks bro

[iron night]

Gave +1 Rep to @copper owl

[slender minnow]

They can if its made by a user, right?

Since tickets are nothing but hidden channel visible to staff and ticket owner

[copper owl]

No one is going to go through all the tickets and make a webhook.

If they came here asking, i would assume they want ticket tool to automatically do it for them, which isn't a thing.

[silent crest]

That was accurate, ty

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

Otherwise, yes someone can theoretically go through all the tickets to create a new unique webhook.

[copper owl]

No problem. What do you want this feature for?

it might be a good idea to throw it in #💡│suggestions if the reason behind it has a good use

[slender minnow]

Well theoretically it is possible but practically it wiill be a waste of time 😂

[copper owl]

Hence why i said theoretically, and why i didn't bother telling them that a person can do it lol.

[silent crest]

I work through a discord server, and i have to contantly beeing updating each ticket, i just found out that the program where i do the service, have a plugin that update to discord through a webhook, so i think that will be usefull

[copper owl]

Throw it in #💡│suggestions and explain as much as you want

[silent crest]

Perfect, i will

[copper owl]

I'm not sure what the bot rate limits for creating webhooks are so, feel free to suggest it

[jade topaz]

i need help to set up the bot in two servers

[copper owl]

use the information below

well.. Once it sends

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

there we go

[green viper]

how do i remove tickets by commands?

[slender minnow]

$delete will delete the ticket.

[green viper]

ok thanks

[slender minnow]

Make sure it is closed and you have saved a transcript (1 cant be recovered is deleted without one 1)

[green viper]

ok

[snow whale]

How come when I try opening my ticket channel it won't open

[green viper]

pls help

why cant i create ticket please help and how do i close it

ping me when you're answering

[copper owl]

Contact the server staff of that server

they'll have to fix it from their end

@green viper ^

also make sure you don't have any muted channels hidden or anything

[green viper]

if they check my ticket and delete it will it fix the problem?

ok

[copper owl]

Yes it should. If it doesn't, they have to resend the panel and it should fix the issue

[brisk sleet]

How i can make opened tickets be in category and to mention role?

[green viper]

ok thanks

[copper owl]

Category Options for the category

Ticket Options - > Edit Ticket Message - > Message Text. In there, either use {@Role Name} or {Role. ID} to ping a role

[brisk sleet]

Thx

But how i can make tickets in category icant do it?

[copper owl]

I explained it. Category Options.

you can define a category there.

[brisk sleet]

Oh thanks

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[green viper]

@copper owlalso how could that even happen?

[copper owl]

#546557408902905896. Please don't ping any staff members.

[green viper]

ahhhh i keep forgetting im sorry

[copper owl]

The glitch could happen for multiple reasons. Spamming the button, leaving mid ticket, etc.

It's not easy to pinpoint what it is 100% if it's from ticket tools end and not yours.

[green viper]

ok thanks

can i ping in thanks?

[copper owl]

sure. Just don't ping for support.

[green viper]

ok thanks

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[fallow ingot]

@pine grail This is how you redeem premium ^

[pine grail]

showing you dont have any premium

[fallow ingot]

You can purchase it.

Or you can vote every 12 hours and it leads to ticket tool premium

[pine grail]

@fallow ingot i want to claim booster perks

15 days premium

[fallow ingot]

ohhhh

my bad @pine grail head to #🎫│make-a-ticket and open a ticket in your language then ask for you claim your perks.

[small jungle]

Hlo

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[small jungle]

I need help that how i can manage ticket tool

[jade topaz]

hello. opened tickets are not opening within the set category in the dashboard. is there something i am doing wrong?

[agile beacon]

Hi guys why I can't create ticket

[ocean jacinth]

I cant send Tickets to my Server, and no commands are working

[trail grail]

I have just added TicketTool to my server but it isn't showing up on the dashboard and it has been in for about 30 mins now! Please can someone help?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[atomic solstice]

follow this @trail grail

[trail grail]

Ok thanks!

[atomic solstice]

does the bot have permission to send messages & view channels?

[trail grail]

Yeah + Admin

It's here now thanks!

[atomic solstice]

no problem

[sullen beacon]

hey guys, was wondering if ticket bot is already invited to a server

can I directly use discord commands to set it up? When I click 'manage server' it doesn't show

also want to ask, is there a way for people to not give admin perms, but still let people set up ticket tools?

[copper owl]

No. Just log out and back in the website and the server shows up.

[copper owl]

A dashboard role. Found in the Server Configs page.

[sullen beacon]

so only the server admin can access this right?

[sullen beacon]

this is on the ticket tool website?

[copper owl]

Nope.

[copper owl]

^

[sullen beacon]

as in is the server config on discord?

[copper owl]

Yes. it wouldn't be on any others website except ours.

[copper owl]

There is no server config page on discord.

it's on the dashboard of your server.

[sullen beacon]

hmm I'm not the admin, but should have the other perms; can't seem to see the server even after relogging

[copper owl]

If you don't have admin, you won't have access to the dashboard.

[sullen beacon]

so does the admin need to log in to ticket tools, then go to dashboard and server config?

[copper owl]

Unless you have a dashboard role.

[sullen beacon]

ah gotcha

[copper owl]

Yes.

[sullen beacon]

so he can assign access there

sorry new here 🙏

[copper owl]

also yes.

[sullen beacon]

thanks! will come back if there's more questions

[azure wren]

hi everyone anyone knows how to configure the setting within the ticket?

i have another bot called invite tracker.
i cant seem to type /invites within my ticket. says that command is disabled.

[humble sequoia]

━━ moved to ticket ━━

[sullen beacon]

like this? what do they enter here

[copper owl]

The role that they want to have access to the dashboard.

[sullen beacon]

so in dashboard roles

should be my role, what about command prefix then?

[copper owl]

That has nothing got to do with what you want.

It's the prefix you use with commands. As in, $close

[sullen beacon]

gotcha, so just add my role in dashboard roles

[copper owl]

if you change it, the $ needs to be replaced what whatever to chose.

[copper owl]

Yes.

[sullen beacon]

you the best, let me try it

[sullen beacon]

works, thanks my g

[iron night]

Gave +1 Rep to @copper owl

[sullen beacon]

sorry my man, 1 last question; why is giving admin role to ticket tool needed? isn't that dangerous?

[copper owl]

Who said giving administrator to ticket tool is needed?

@sullen beacon ^?

[sullen beacon]

I was watching a ticket tool set up video

[sullen beacon]

and they said give admin?

[copper owl]

Okay. Was it anyone on our team?

[sullen beacon]

no

https://www.youtube.com/watch?v=rPz5-r4KEgo&ab_channel=Fleet

[copper owl]

or was it anyone who was officially connected to ticket tool?

[sullen beacon]

no, was a random youtuber

so can I disable it?

[copper owl]

There you go.

[sullen beacon]

gotcha, thanks

[copper owl]

Random YouTuber. Therefore not something you should trust 100%.

Ticket Tool never needed Administrator. It's not dangerous to give it admin either. Just not necessary.

[sullen beacon]

many thanks @copper owl !

[iron night]

Gave +1 Rep to @copper owl

[fallow surge]

What is the maximum number of tickets that can be made to a server?

[copper owl]

499 at once if we're being extreme.

a discord server's channel limit would be 500. One channel for the panel message with the create ticket button, and 499 tickets that can be created and open at once.

[fallow surge]

If that is the case, is there a way to limit a person to make only ONE ticket?

[copper owl]

Ticket Limit.

[fallow surge]

Where would that be?

[copper owl]

Found in General Options of your panel settings.

Set it to one.

[fallow surge]

Ahhh I see.

What about the mamimum tickets that can be archived?

[copper owl]

Define "Archived".

Because that could mean an infinite number of things and is too vague for me to answer.

[fallow surge]

Alright.

You get number of tickets everyday.

[copper owl]

Correct. We do.

[fallow surge]

At some point...

It will reach ticket-9999.

What would happen by then?

[slender minnow]

ticket-10000

[fallow surge]

Wait... ohhh.

Does it need Premium for that or nah?

[slender minnow]

Nope

[copper owl]

just a reminder not to overtake people who are already helping

[copper owl]

nothing will happen except add 1 to 9999

our english tickets here are currently at 32081 so

[fallow surge]

Ohhh that is interesting then.

Last question, does Ticket Tool in favour of NFTs or nah?

[copper owl]

Please rephrase your question.

"Does ticket tool in favour of NFTs" made me a bit confused.

[fallow surge]

Okay. I meant... Does the team making the Ticket Tool support/do NFTs?

[copper owl]

It's a mix and match i think.

I personally dislike the idea of NFTs. Some others as well.

Some dont care, i havent seen anyone say they like the idea of NFTs but there might be people on the team who do.

[pearl minnow]

They way i have my discord set up is like this..

When approved users join, they are assigned a role "Approved"

When users needs to open a ticket, they have ability and can create tickets.

However when a ticket is opened, all users who have APPROVED role can see the ticket and the dialogue.
I dont want that to happen. I only want the ticket opener to see it.

How do i adjust this?

[copper owl]

Did you assign the Approved role as a support role

[pearl minnow]

If I did, it wasn’t intentional. Is this what you mean.

[copper owl]

Do you know what a dashboard role is?

[copper owl]

Not entirely, but Im glad you showed me since this is a bit dangerous.

Dashboard roles are roles that have access to your panel

[pearl minnow]

Oof.

Ok.

[copper owl]

so anyone with the approved role, which you told me is everyone who joins, can edit the dashboard to whatever they want

basically, someone could literally delete all your panels

After you remove it from the dashboard role section, go to panel configs, panel settings, general options and see if it's under Support Role

[pearl minnow]

Ok made some changes.

[copper owl]

Hm

Great

open a ticket in your server

and see if everyone with the role can see it

if not, you fixed the issue, if yes, there's some more changes to be done

[potent wagon]

hola

[copper owl]

Hola 👋

[pearl minnow]

Thank you so much @copper owl. Appreciate the speedy response and clear instructions.

[iron night]

Gave +1 Rep to @copper owl

[pearl minnow]

✊🏻✊🏻✊🏻

[copper owl]

Hell yeah brother, we got you

have a good one

[potent wagon]

como hago que un creo un canal con ticket en mi server?

[copper owl]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[copper owl]

puede crear un ticket siguiendo las instrucciones anteriores amigo

[fallow surge]

Ohhh...

[copper owl]

hopefully this translator isnt shit

[potent wagon]

gracias

[fallow surge]

Well, thank you for asking my questions.

[copper owl]

🤝

[copper owl]

No problem

[potent wagon]

otra pregunta?

si crean el ticked donde me hablara?

[copper owl]

Se creará en el servidor, y podrás escribir en él si tienes acceso al ticket

[potent wagon]

ok

[astral plinth]

when i close ticket channel, players can't see channel after closing

how can i fix it

[fallow ingot]

The ticket automatically doesn’t allow users after closing to see however if you’d like to change that you can simply go to Dashbored > Panel Config > Panel > Permission Option > User closed permissions

Like below

@astral plinth ^

[grand sleet]

Hello, when I used "$Debug" "$Help" no respond and in dashboard says Bot error.

[copper owl]

Then make sure you selected the bot you have in your server.

Whether you have premium or free, go to Server Configs and select the correct bot

it should start working then

[grand sleet]

This also I got to.

[copper owl]

It's connected to the issue

you most likely selected the premium bot in the Server Configs page

[velvet blaze]

Hey! Are there forms with this bot?

[copper owl]

elaborate please

[velvet blaze]

So when user opened ticket or before he would fill certain fields, like google forms

[copper owl]

No

that doesn't exist

Not yet anyway

[velvet blaze]

Aight, thanks. 'not yet' - so this is planned or?

[copper owl]

Not yet doesn't mean it's planned

not yet as in, might be on the to do list, but not 100%

it's been suggested before, and we do have an update coming along so only time will tell

[velvet blaze]

Okay, thank you.

[molten pond]

سلام عليكم

[round edge]

ok tf, im paying 2x premium but when i try to manage subscriptions to actually add it to a server i can't

[prime bridge]

Pierce has been timed out for 10m
Reason: Posting Discord Server Invites

Pierce#2143 | 828930360489541642

[robust sandal]

' Mohammed .

Peace be upon you

Arabic (ar) → English (en)

[worldly forum]

How do I make tickets?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check that guide out

[foggy siren]

tysm

[jade topaz]

what happened to my premium

it's gone

i redeemed the free trial like an hour ago

[shut bolt]

What premium?

[jade topaz]

ticket tool website premium

[shut bolt]

It probably will say the remaining time of your trial if that's what you are asking for

[jade topaz]

no it doesnt

it just says redeem free trial

[shut bolt]

Send an screenshot of it

[jade topaz]

nvm it fixed

but on the server

i dont have the role anymore

[shut bolt]

Run $pc in #🤖│bot-spam, if the bot doesn't detect a subscription or a premium time longer than the trial it won't assign you the role

[jade topaz]

ok

[jade topaz]

it didn't work

[shut bolt]

Well, then it's out of one of the two reasons I stated before

[jade topaz]

No me deja invitar al bot

[wide harness]

ya invite al bot

pero no me deja abrir en google

[jade topaz]

?

[shrewd arrow]

the site does not see which servers the bot has been added to

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[slender minnow]

@shrewd arrow refer above

[shrewd arrow]

thank you so much, I logged out and logged in and it helped

[slender minnow]

Thats great!

[proper cave]

كيف اغير الكلام حق استلام التذكرة

How do I change the right to receive the ticket?

[humble sequoia]

━━ moved to ticket ━━

[atomic nest]

do anyone know how I can limit tickets on ticket pannels?

[fallow ingot]

Limit the amount of tickets a certain user can make?

[devout island]

hi, how can I send a link for the transcript? it only lets me download

[shut bolt]

Do you see a message like this? https://i.imgur.com/qWjbVzK.png

[shut bolt]

$Help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

@pseudo radish

[pseudo radish]

doesn't work

wonna hop in my discord and have a look

[shut bolt]

I'll open a ticket so we can check, sounds good?

[hasty junco]

hello

help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[atomic nest]

nope for individual panel and its not possible I checked

how can I put suggestion?

[slender minnow]

s!suggest [suggestion] through #🤖│bot-spam

[copper owl]

it is...?

You mean a total amount of tickets or?

because if so, I'm pretty sure its been suggested

[atomic nest]

total amount of tickets

not the number of ticket users can create

[shut bolt]

I'm right now commenting the suggestion 👀

[copper owl]

ah ok, then yeah it's been suggested a while back

[proud heart]

How do i setup the tickets?

[copper owl]

yeah do that LMAO

[shut bolt]

[shut bolt]

Checking carefully the suggestions, this one is similar, yet not the same

Or

Wait a sec

brb lmao

[copper owl]

even then, i think someone on the team has thrown it somewhere

i think i did at some point LOL

[atomic nest]

I think it makes sense imo

[shut bolt]

Yeah, not a dupe

Of the ones sent

So yeah

[copper owl]

in #💡│suggestions?

[shut bolt]

Yup

[copper owl]

yeah don't comment then, i remember telling battle that before at some point

[shut bolt]

Yup

[atomic nest]

the usecase: there are certain category for tickets and categories are used to organize thing and limiting the ticket based on who is available really make sense imo

[shut bolt]

Yup

[slender minnow]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slender minnow]

@proud heart refer to this.

[proud heart]

Alri

Tehnsk

Thenks

[young tusk]

How do I get premium version of ticket tool

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[young tusk]

Thx

[shut bolt]

Sure

[tight yew]

Hi is there a way that you can make a custom panel? Or is that for premium users?

[slender minnow]

You can change the text embed in the panel

But to change the color requires premium

And to remove the footer as well

[tight yew]

Ok thank you

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

Didnt had to ping me lol

[tight yew]

Lol ok sorry

[jade topaz]

How do you do it?

[high current]

my tool isnt working

[analog cape]

hey, if I closed and deleted a ticket can I still find the Transcripts anywhere or nah?

[fallow ingot]

Have you setup a logging channel?

[analog cape]

ehmm

don't think so

how can I do it?

[worn sky]

panel not showing up in the channel

fixed it nvm it was a perms issue

[carmine juniper]

when i closet a ticket the bot send: System Failure - Missing Permissions, what i have to do?

[fallow ingot]

Given the bot Administrator permission will fix your issue.

[topaz wedge]

I want this server url

@high current

[high current]

? what server

@topaz wedge

[topaz wedge]

This server

Is there's a vanity url in it?

[high current]

dm me

[topaz wedge]

Why?

[high current]

bc i dont get what u mean

[topaz wedge]

Discord.gg /??

/ what?

[high current]

discord.gg/tickettool

[topaz wedge]

Thx

[high current]

join my server tho 😉

[covert swallow]

Hey lets not advertise our servers

[prime bridge]

Hido has been timed out for 10m
Reason: Posting Discord Server Invites

Hido#1027 | 922455397409890314

[fossil blaze]

how can i make my ticket tool have a custom message like this?

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Edit the text label for the create button

[fossil blaze]

and in the embed how can i make the certain text channel the blue highlight where it is clickable

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1644682105:R>
<t:{!time+43200}:R> ➞ <t:1644595705:R>
<t:{!time+43200}:R> ➞ <t:1644638905:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[brisk flume]

/giv

[prime bridge]

Lightning has been timed out for 10m
Reason: Posting Walls Of Text

Lightning#0874 | 897489610001756230

[tepid island]

Franczo#9858

The util module has been denied for your role on this server.

[marble barn]

$help