🆘│community-support

[jade topaz]

how to mention role in ticket ?

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @forest goblet

[grim fossil]

pls someone answer my ticket

[wheat torrent]

Hello

How can I make my ticket bot like this ?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Follow these steps

[wheat torrent]

Ok thx

Thx @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[wheat torrent]

its must be premime bot ?

[copper owl]

you must have premium

it doesn't have to be the premium bot but you do have to have premium for this to be possible

[pallid pivot]

سلام عليكم

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[covert swallow]

Wait till the support team is able to

[copper owl]

Your issue is one we need to investigate and figure out.

You were told that the dev is currently handling IRL things so it'll take time for him to be available as well.

[visual ingot]

Yes sir got it, saw your note in the ticket

[copper owl]

👍 ** **

[runic turret]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[solid stream]

Waaasup!

[shut bolt]

Sup

[craggy geyser]

The sky

[hallow plover]

Does anyone know how to let ticket makers send pictures

[shut bolt]

Go into your Dashboard
Open the Panel Configs tab
And go into Settings, then move into the Permission Options
Click on Edit User Opened Permissions
Mark as the Attach Files permission
Save changes and you are good to go

[hallow plover]

Thank you!!!

[shut bolt]

Sure!

[jade topaz]

how do i fix system failure missing perms?

[shut bolt]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[jade topaz]

can u join my server n help me?

[shut bolt]

I won't do it for you

I can guide you but not do it

[jade topaz]

i just dont know what permission is missing

it was just working earlier

and when i do $debug it wont work

[shut bolt]

Is it only saying missing permissions?

[jade topaz]

System Failure: Missing Permissions

[shut bolt]

I'll take you into a ticket if that's fine with you

[jade topaz]

sure

[iron locust]

bot is not working

[shut bolt]

What's not working?

[iron locust]

the bot

$add

[shut bolt]

Is it showing any error?

[iron locust]

no

[shut bolt]

I'll need the server ID please

[iron locust]

its not my server

[shut bolt]

If I don't have the ID to check the settings there isn't much I can do to help you

[iron locust]

892884654607179776

server id

[shut bolt]

Are you staff there?

[iron locust]

yes

[shut bolt]

Is it happening with all panels?

[iron locust]

yes all channels

[shut bolt]

What's the name of the role you have to see the tickets?

[iron locust]

Not only in tickets in the chat I write $help and he dot Reply

[shut bolt]

Then you must check the bot's permissions to read and send messages, try using $debug to see what's wrong

[iron locust]

offline

see @shut bolt

[shut bolt]

#546557408902905896

Don't ping Support Members

[shut bolt]

Seems the bot is not on that server

[iron locust]

Sorry

[shut bolt]

Oh

Wait a sec

[shut bolt]

Okey no the bot is down on your server

[coarse fiber]

woh ?

[shut bolt]

I'm letting the Managers know this right away

Please stand by

[iron locust]

ok

[shut bolt]

We must 10 minutes, then I'll check on our side the bot's status to see if it's fixed

[iron locust]

ok thx

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure mate

[coarse fiber]

What is it that restores all locked ticks?

@shut bolt

[shut bolt]

#546557408902905896 don't ping support

You also pinged Neptune on your ticket, please don't

[coarse fiber]

I did not understand you, can I retrieve the locked tickets?

[iron locust]

thx

the bot is back

[shut bolt]

Glad to hear that mate

[coarse fiber]

i's heak

[real quail]

why my ticket tool is offline?

[lyric sable]

it’s in #799695838917820416 !!

heyy i noticed this message doesn’t show up in one of my other servers- does anyone know why?

[untold sonnet]

will the support team ticket controls be visible to normal members in the server?

[jade topaz]

No. They have the option to Close, then once ticket closes, they are unable to see the ticket. Support team ticket members can now see Support team ticket controls.

[untold sonnet]

ok thx

[iron night]

Gave +1 Rep to @mint moon

[merry shoal]

If I have two different types of tickets with different permissions and both have command style tickets enabled, how do I specify which type of ticket to open with $new/ticket

I have one ticket that the support team has access to and another ticket type that allows support team and another role to access it

[shut bolt]

Choose a different a channel per each panel for TT to look for the command

[merry shoal]

Makes sense! Thank you!

[shut bolt]

Sure!

[regal goblet]

Please don't randomly tag support team members

[jade topaz]

ahh okay.

[prime bridge]

good has been timed out for 10m
Reason: Posting Discord Server Invites

good#6158 | 675156913389961229

[shrewd dune]

How can only ticket creators and supporters see tickets and send messages there

hello

[slender minnow]

Firstly anyone with admin perm will have access to the tickets. For someone without the perm, they need to be added as support or additional roles (for which changes can be done seperately)

You can add the ones without admin perm to the support cat ^

[jade topaz]

🥺 I have a question about ticket bot

[atomic barn]

Ask away! Support staff or a member will answer your question when they are available

[jade topaz]

bro

the server doesnt show up

i am waiting 10 minutes

wtf

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[atomic solstice]

try this ^^

[jade topaz]

ok

yes

it work

thanks

[fair star]

@prime bridge

[jade topaz]

thanks @atomic solstice

[wispy imp]

Is there anyway to remove that transcript long message text? Theres not much use for it well for me (I understand its used for info), and it will be less confusing if its only just the embedded message

[copper owl]

there isnt a way to remove that, no

just dont use the Text File, and only use the embedded message. Usually i just dont even look at the file itself

[pale pilot]

ever. not just currently.

[jade topaz]

why ticket support is offline

[copper owl]

it isnt

[shut bolt]

I have a ghost ping .-.

[scenic plinth]

I have honestly no idea what to tell you about the ownership, the only way to do that is you transferred ownership of the server to the bot. I don't think there's anything you can do about that...

[solid stream]

Who transferred ownership lol?

[prime bridge]

el_canard has been timed out for 10m
Reason: Posting Discord Server Invites

el_canard#2516 | 924733038519263274

[feral pier]

hello

how to buy premium bot ?.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[zenith halo]

Is there a way to set up the bot so that an individual member can have more than one ticket open at a time? We're using the bot to create tickets to plan events, and we have more than one event being planned at a time.

[copper owl]

Change the ticket limit in the panel, can be found under General Options of the panel settings

[rapid notch]

How do I use the bot, so members may open a ticket?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out

[jade topaz]

hello

[sacred ruin]

How do i make tickets visible for staff only?

[jade topaz]

I am banned on a bf4 account can you guide me what can I do?

???

can you help me ?

[copper owl]

we arent battle field support

[copper owl]

Check the permission options and look at the Everyone Role Opened/Closed Permissions

make sure it's ❌'d for Read Channel

[jade topaz]

where do i find battlefield 4 support?

[copper owl]

In the battle field server, or on their website

i dont know if they handle these issues in their discord server, i would doubt that

@jade topaz would be appreciated if you dont ask the same question everywhere

this isnt the right spot for battlefield
https://help.ea.com/en/battlefield/battlefield-2042/
try that

or just try googling the correct support

[bronze dragon]

how do I open a ticket?

[lapis idol]

Are you talking about in this server, or in your own?

[bronze dragon]

nevermind discord sucks ass

[molten dagger]

How do I setup my ticket bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

@copper owl please unlock my account

[shut bolt]

#546557408902905896 don't ping support members, and as Neptune said, we are not Battle field support

[jade topaz]

blocked me Karek # 5326 talk to him he is the bf4db administrator please

[copper owl]

You replied to the message saying we aren't battle field support

that should be more than enough info that we can't unban your account of anything

[still cloak]

Greetings, how can i disable the option for specific support roles to delete tickets? So only others can do it

[copper owl]

add them as an additional role

remove them from support and make them additional roles

or you could just add their roles in "Disabled Roles"

[still cloak]

Adding them to disabled roles under Command Configs->$delete didnt work for some reason

[humble cloud]

So outta curiousity, how did you get this green? What I was given doesn’t seem to work for me

\`\`\`fix
Please explain your issue or query in detail so that our Support Team can assist you promptly and effectively. 
\`\`\`

[jade topaz]

$add #ex

is this correct?

[shut bolt]

In the ticket we indicated you should remove the \s from it

It should be only ```

[humble cloud]

Oh, I mustve missed that

[shut bolt]

Without the \

No problem

[shut bolt]

To add a user?

[humble cloud]

So stupid question, am I allowed to embed a picture in the embeding option of the greeting of the ticket? If so would I just put the links in or is it a special way to get them to view properly

[shut bolt]

Use the Image URL field in the embed options

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Jan 23, 2022, 4:45 AM

[humble cloud]

It would consist of 2 images, would I be able to do that? And I’m guessing I have to use a website to host the images, I can’t just use a discord link to the said images

[shut bolt]

Right now it's possible with only one, and you can use either the Discord direct url or a host service such as imgur

[humble cloud]

ok, I think I can wing it

thanks again

[shut bolt]

Sure

[loud apex]

hi i have a question- sorry for bothering but how do mods can have access to ticket? bc my friend is struggling with ticket perms ;-; sorry if my english is bad

[shut bolt]

Heya

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Assign the mod role as a support role

[loud apex]

okie okie ill tell my friend if it dosent still work ill come back ^-^ 👍

[shut bolt]

Sure :)

[humble cloud]

Is there away I can change the Persmission message Pablo, from the X role, it will say you don’t have permission, is there away I can edit this message to say something else? I tried looking and not finding that exact message

[glossy bramble]

How to add @mod ping , when the ticket is opened

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@glossy bramble please see above ^

[glossy bramble]

cmd to put it

[slender minnow]

There is no command for that, to mention thr ticket owners you will meed to set it up using the dashboard.

[glossy bramble]

oh ok

ty

[frosty lantern]

help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[gaunt geode]

how do u make a ticket

i want to make in my server

[gilded basin]

wdym?

[gaunt geode]

How do u create a ticket

[gaunt geode]

like i want to add it in my server

[gilded basin]

https://tickettool.xyz/invite

[storm fractal]

you.. add it.. to the server.. #573205317870157855

[gaunt geode]

then?

[gilded basin]

then? well run $debug if ness

[gaunt geode]

what does $debug do?

[gilded basin]

see if the bot has the right perms

$debugt

[gaunt geode]

ok

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/934726726112649276

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
•community-support
Channel ID:
776680605517742090
Channel Count:
191/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
SniperCatJr#2714
User ID:
501045011518062592
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["time"]
Current shard:
1
API Latency:
80

[gilded basin]

there u go ^

[gaunt geode]

and then that's it?

[gilded basin]

i mean read docs and manage it thru the W-E-B (scary place)

good luck!

you could run $help

[gaunt geode]

no i want how to create ticket

[gilded basin]

where? here or in your server

[slender minnow]

Ummm....

[warped rune]

Hey I need help, so when I invite Ticket Tool he shows up in the discord but the discord doesn't show up on the dashboard and I've relogged multiply times and it doesn't show

[gaunt geode]

my server like this

[slender minnow]

@warped rune you need the admin perm to see your server on the dashboard.

[gilded basin]

ur gonna have to create a panel

[warped rune]

Wym like on the server?

[gaunt geode]

can u tell me how to do that

[gilded basin]

but im not gonna go into depth with that

[slender minnow]

@gaunt geode you need to click on the button/react with the reaction provided you have the whitelisted role on the server.

[gilded basin]

watch a yt tutorial

[slender minnow]

Yep, a role with admin perm if you are not the server owner.

[gaunt geode]

can u pls tell

[warped rune]

K! tysm!

[gaunt geode]

can u show a screenshot or something

[gilded basin]

just use this https://www.youtube.com/watch?v=rPz5-r4KEgo

[slender minnow]

Screenshot for?

[gaunt geode]

like the role

[slender minnow]

?

Can you elaborate your query?

[gaunt geode]

i want to create this

[slender minnow]

You can create a panel through the tt dashboard.

Head over to your server dashbosrd -> Panel config

You can make panels from there

[gaunt geode]

umm ok

thx

[loud apex]

hihi im back my friend wants his moderators have acess to tickets but what will he do next? pls help TwT

[crude reef]

isn't this a spam link

[loud apex]

help-

[gaunt geode]

can u tell me how did u get this page

[loud apex]

my friend screenshotted

its on dashboard-

[gaunt geode]

oh

[pseudo fractal]

How should you configure your bot so that you can open a ticket via a command?

[gaunt geode]

I am getting this but not panel

[loud apex]

why mee6 -

[gaunt geode]

then?

[loud apex]

its ticket tool not mee6

[gaunt geode]

ok

[loud apex]

support team helppp Tvt pls-

SHSHDHDHF aaah

[slender minnow]

@gaunt geode access your server dashboard through https://tickettool.xyz/

[slender minnow]

Add their role as support team

[crude reef]

click on settings then input the role like this one

then click save you're good to go don't forget to click send on the category you want to

[gaunt geode]

nvm I got it and created

[prime bridge]

heck89 has been timed out for 10m
Reason: Similiar-Messages Spam

heck89#2184 | 934409977110593566

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

@jade topaz ^

[high oyster]

How do i ping a role

I have it set to this put it comes out as @lavish crypt not the actual role

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@high oyster you forgot to add the & btwn the id and @ ^

You can also refer the above response for other ways of mentioning.

[high oyster]

Thank you

[zinc pagoda]

Hello

Can someone give me support

[jade topaz]

Hi

How to start the bot like is it $start or what

[slender minnow]

Heya you need to setup the panel first grom your server dashbosrd server first.

[zinc pagoda]

Its Said so

When i want open a ticket

[jade topaz]

Ok

[slender minnow]

Can you run $debug on your server and share the ss of the response?

[jade topaz]

Then do what

After

[zinc pagoda]

Ok

[slender minnow]

After setting up the panel from the dashboard, you need to send it in the channel you want it to be. After that your server members can start opening tickets and you're good to go

[jade topaz]

Ok

[zinc pagoda]

Look at here

[jade topaz]

This?

[slender minnow]

Allow the perms marked with red cross

[zinc pagoda]

I cant do it

I dont know why

[slender minnow]

You can ask someone who can.

[zinc pagoda]

Huh?

It most be the owner of the server

[slender minnow]

On your server, you can ask someone who has the perm to change role perms.

[zinc pagoda]

I have administration

But it dosent Words

Works

[slender minnow]

You are teying to do it from your discord server settings right?

[slender minnow]

You dont have to do it from there

[zinc pagoda]

I cant actually change this premisson

Huh

[slender minnow]

Head over to your discord server -> server settings -> role -> role settings

Find the tt role

Go to permission and allow the above denied perms

[zinc pagoda]

Yeah I already did it but when I give the premisson to the tt role it’s dispare

[slender minnow]

Disappears?

[zinc pagoda]

Yeah

[slender minnow]

You can check your server audit logs for who is changing it.

[zinc pagoda]

Ok

Ok thx I have done it was the security bot

Thx for the help

[jade topaz]

Hey !

Sorry I got a little message when trying to deleted the ticket

Anyone can help ?

[jade topaz]

Renewal is automatic but not renewed
any support can help !

[copper owl]

Make sure the payment method you used is still valid

and make sure you have sufficient funds

[loud apex]

help

;-; what does this mean-

[copper owl]

it means youve already opened a ticket and reached the limit

meaning you cant create any more

[loud apex]

OH SORRY TY TY 😭

[bright abyss]

how do i make it so that ticket tool pings a role when a ticket is open

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lapis idol]

{@Role Name} or {roleID}

[bright abyss]

and how do i make it so that you can only open 1 ticket at a time

[hasty forge]

Hey I added the bot to my server, but it doesn't show up on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[bright abyss]

where do i do that

[lapis idol]

in the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[hasty forge]

How do I change the level

It currently says I'm level 0 but I have admin perms in the server

[bright abyss]

can i change the pfp of ticket

[copper owl]

Not currently no

[bright abyss]

ok

[compact solar]

Hi, I put the setting that a certain role cannot delete the ticket. I saved, but this role can still delete it, is this a possible bot bug?

[copper owl]

Not possible it's a bot bug

show me what you did please

[compact solar]

@copper owl

[copper owl]

you made it support team only ?

just remove all the roles, put @everyone in disabled and put the roles you want to be able to use the command in Allowed Roles and disable Support only

that will work

[compact solar]

i'll try

it doesn't work

[copper owl]

are you an admin

and are you the one testing it

if so, then you bypass the restrictions

[compact solar]

nono, i'm using another account

don't I have to send the panel again?

[copper owl]

No you dont

make sure you're saving though

[compact solar]

@copper owl

[copper owl]

you still have it as "Support Team Only"...

[copper owl]

disable Support only

[compact solar]

aaaah ok, sorry

[copper owl]

Also you're closing the ticket through the button

you did all of this through the commands

if you wanna do this to the buttons as well, go to panel configs, settings of the panel you want to edit, Button Options, the Close Ticket

and copy the same setup

[compact solar]

@copper owl okok, now i think i've done everything right but it's still not going 😢

[copper owl]

show me the roles on the account you're testing this with current

[copper owl]

please type in the ticket before you close it while you're recording

if it doesn't work, I'll open a ticket for you and we'll solve this out better

[compact solar]

nope, doesn't work

[copper owl]

Can I get the ID of the server

[compact solar]

where can I find it?

[copper owl]

run $id

[compact solar]

i can't write it in your dm

[copper owl]

because my dms are closed lol

send it here

[compact solar]

917119141511589959

[copper owl]

ok one moment

[compact solar]

can i delete the id?

[copper owl]

wdym

this is info literally anyone can get btw

anyone can get the id by just being on the server

[compact solar]

oh, okok

[copper owl]

it doesnt do anything dw

im checking the issue rn, one second

[compact solar]

sure

[humble sequoia]

━━ moved to ticket ━━

[torpid ledge]

I am getting

System Failure: Missing permissions
when I try to close a ticket

[shut bolt]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[shut bolt]

Check the bot's permissions for that channel and it's role

[torpid ledge]

The bot has permission to manage channel

what else would they need?

[shut bolt]

Run $debug in that ticket

Let's see which perm is the bot missing

[torpid ledge]

Manage roles?

[shut bolt]

Yup, the bot needs that one too

To manage the perms of the ticket

Any permission marked with an X means that the bot is missing it

[torpid ledge]

The bot has the perm in the category

but not in the channel???

I dont know what is wrong with discord but I gave the bot manage role permission in the category but in the created ticket channel it doesn't have the perm

The bot must overwrite it

because when I create one with norm perms it has the perm

[shut bolt]

You need to give it to the role itself

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/934881406906167316

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
•community-support
Channel ID:
776680605517742090
Channel Count:
178/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Yareaj_#4383
User ID:
518666147441278998
Permission Level:
0 - User (Sr. Support Member)

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["time"]
Current shard:
1
API Latency:
96

[shut bolt]

This is how it must look your $debug

Check which are with ❌

And enable them to the bot

[torpid ledge]

Wait seriously?

[shut bolt]

Yup

[torpid ledge]

The bot needs the server perm 🤦‍♂️

[shut bolt]

Yup

[torpid ledge]

lol

lmao

sorry for being stupid

[shut bolt]

No worries mate

[torpid ledge]

Is there any option to auto create a transcript on closing?

[shut bolt]

Yup, that's part of our Premium System, go into the Logging Options and you can enable it under the Auto Save Transcript option

[torpid ledge]

oh nvm premium

okay

[upper hatch]

How do i set the bot to save ticket transcripts to a specific channel?

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

That's how to choose the channel

[shut bolt]

For making it to happen automatically refer to this

[upper hatch]

Ty

[shut bolt]

Sure

[upper hatch]

I need to be on pc ig

[shut bolt]

Nope

It can be done on mobile too

Only difference is that to access the Panel Configs you'll have to go into the

The rest is the same

[upper hatch]

Yes ik i did it before and it was supposed to work normally but i didnt press the save button

😂😂

[shut bolt]

Oh jjaaja

[sterile ivy]

..

شلون ابرمج البوت

@pseudo glen

ولكم هي

[jade topaz]

Comment on met que on peut crée infie de ticket et pas 1

[serene parrot]

Hello

[jade topaz]

French

[wicked topaz]

hi yes question. do i need to re-send my panels after i changed who can open tickets, or does it apply automatically? pls ping me, too many servers :)

also what is the difference between {author.full} & {ticket.user.full}

its letting me open tickets without the role i selcted but it might be because im server owner, clarification would be nice let me know :)

did this and re-sent the panel it's still letting anyone open a ticket even without the role
(tested with someone who isnt a support role and not me.)

[copper owl]

Nope, only time you need to resend it only if you change the create ticket button OR if you change anything about the panel message

[copper owl]

author = user who initiated the action
ticket user = user who created and opened the ticket

[wicked topaz]

okay! how do i make it so only a certain role can open tickets

[copper owl]

server owner bypass these restrictions

[copper owl]

but @everyone in Disabled Roles

[wicked topaz]

ah, i tested it with someone who wasnt me

alright ill try that

[copper owl]

also

for reference

[wicked topaz]

so like this?

[copper owl]

this is community support, so you're relying on the community to help you

if you want help from the actual staff team, you can #🎫│make-a-ticket

[copper owl]

correct

[wicked topaz]

ah okay. wasnt sure

[copper owl]

No worries. Im just letting you know because we arent obliged to help you in here

i just did seeing as youve been waiting for a while

[copper owl]

this should make it so anyone who is verified can open a ticket, and people without the role cant

[wicked topaz]

it seems to have worked, thanks :D

[copper owl]

Anytime

[wicked topaz]

just one more question. any way to edit this message? no big deal if not.

[copper owl]

you cant edit that, no

[wicked topaz]

alright sick thats fine :) thanks a ton!

[copper owl]

of course, anytime

[jade topaz]

is this the ticket?

[copper owl]

that's a DM transcript of a ticket

[jade topaz]

where can i find the ticket

[copper owl]

If it was DM'd to you, it was closed or most likely deleted

[jade topaz]

Is there anyway possisable that you can add ModSystemBot to your server?

[shut bolt]

ModSystem is a VIP version of Wick, you can add Wick https://wickbot.com/

[jade topaz]

Oh, cool!

i'll just buy it then.

[copper owl]

the waiting list for the VIP package is not available currently

so you cant really get "modsystem" right now

you can get premium wick tho

[jade topaz]

i got this

[jade topaz]

k fine:(

but i did get premium wick:)

[copper owl]

nice

wick good bot

[shut bolt]

Neptune4WickSupport

[pulsar lark]

hey Team. I am helping setup a discord but the premium was bought on a different account

how can I invite the premium bot to the server from my account?

[shut bolt]

Did you assign the bot to your server from that account?

Or do you want to take the subscription into this account?

[pulsar lark]

i would prefer the subs taken from the account it was bought from to my account so that I dont disturb the owner too much

i invited the bot before buying premium with my account

thank you for getting back

[worn fox]

Yo i literally added the tickettool bot in my server and when i press manage servers, there s no server showing up

[shut bolt]

If the person who made the payment is fine with you managing the subscription then follow this steps

$transferacc

[humble sequoia]

How do I transfer my premium subscription from one account to another?

First, your subscription is not linked to your Discord account, but rather it is linked to the email that you purchased premium with.
However you will define which Discord account will be able to manage your subscription.

Go manage subscription and sign in using the email you purchased the premium with. Even if your account got disabled or deleted, you should still be able to sign in either way.

Next, head over to Account Details, and change the details there to match your new account details! Now, your subscription should be tied to your new account

See the GIF below the steps:

[shut bolt]

Try this out

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Oh great, may I have the server ID to check if the subscription was assigned to the server?

[pulsar lark]

923023254489296976

[shut bolt]

Currently the subscription hasn't been enabled, please ask the owner of the subscription to assign it following this process:

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[pulsar lark]

we just did that

whats the next step?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Enable and Invite the bot

[worn fox]

i did that 3 times already. servers still wont show up

[shut bolt]

If so, please read the note of that tag I sent

[silk bluff]

is it possible to name this button to something else when using the free version?

[shut bolt]

With the free version it is not possible

[royal forge]

So -- no zapier support. Anyway possible to generate a zoom meeting link when a new ticket is created?

[shut bolt]

Oof, not possible to do it with the bot by itself you would need a custom bot to make that work

[royal forge]

Yeah thought so. Know if there are plans to support zapier in the future?

[shut bolt]

Tbh no clue

[hushed bluff]

Hi how would I make the bot so when someone creates a ticket, it then would go into a category instead of creating it at the top of the server?

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Assign a category as shown above and that's it

[hushed bluff]

I appreciate it thanks.

[iron night]

Gave +1 Rep to @shut bolt

[sick meadow]

Hai i new to ticket tool so i need help lol. I need help with what command it is to make it where you just have to click a button instead of doing the command. Thanks

Nvm i found it ty anyways

[distant pecan]

Hey

Anyone knows how to get unbanned ??

[shut bolt]

In the ticket you were told you are in the wrong server mate, we can't do anything

[pulsar lark]

is there a separate invite link for premium bot?

https://tickettool.xyz/invite link brings me to non premium one

[copper owl]

It's in the Server Configs page

also make sure to select the premium bot in the dropdown menu so it works

[pulsar lark]

ok thank you

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

Of course, we appreciate you supporting ticket tool by being a premium subscriber 🙂

[pulsar lark]

thank you and you all deserve it for making a really useful bot

[copper owl]

❤️

[feral portal]

hey how do I prevent members from closing tickets? I only want admins+ to be able to clsoe tickets

[eager cargo]

panel configs > panel settings > button options > disabled roles > @.everyone > save

admin will bypass the @.everyone

and then for the command, just go to command configs > close > settings > disabled roles > @.everyone

[feral portal]

hey thank u so much man, I had another question, how do I set it to where the transcript logs of the tickets goes to a channel for the support team instead of it going to my dms?

[iron night]

Gave +1 Rep to @eager cargo

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

and for the not auto dm thing

go to automation options and disable the dm sending

[feral portal]

can i set it to where it only dms the ticket creator

[eager cargo]

yes

[eager cargo]

you can see the option for a quick glance here

[feral portal]

hey so if i invite premium bot will it undo all the settings I did in non-premium

[lunar viper]

how do i change the ticket name from (Ticket-001) to something else such as (Thumbnail-{username})

[humble sequoia]

━━ moved to ticket ━━

[hasty forge]

Hey

Can I make it so that a new thread is created instead of a channel

[copper owl]

Nope

ticket tool doesnt use threads

[hasty forge]

Ok

[copper owl]

threads are kind of a handicap because alot of features would be gone

[hasty forge]

makes sense, okay ty

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[hasty forge]

Any way to not have the channel at the top?

[copper owl]

Make a category and input the category under Category Open in the Category Options of your panel settings

[hasty forge]

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

can i use ticket tool bot to create a verification system in my server? like someone makes a ticket, i decide if i wanna let them join or not and then give them the verification role

something like that..

like i need to know who is there and who wants to join

instead of just letting them react to some emoji to gain access to my server

[copper owl]

Create a panel

send it to a channel that everyone has access to when they join

[jade topaz]

hmm oki

[copper owl]

you can also add the questions you would like to ask in the ticket message, which can be edited under the Ticket Options section of your panel settings

[jade topaz]

but then how will it manage the role? like do i have to manually give them the role or if i just click on their ticket it somehow gives them the verified role?

ohh

[copper owl]

Ticket tool doesnt give roles yet

you'll have to manually give it to them, or use a moderation bot that has a command that gives roles

[jade topaz]

i see

oki thanks ill try this out

uh but like

currently im using mee6 as a verification bot.. should i remove it? or i mean

wait lemme see first sdjbjsnsld

[copper owl]

i mean if you're gonna want to go ahead with this, having 2 verification systems seem kinda redundant

especially when it's a reaction verification system

[jade topaz]

yeah i only want one

[copper owl]

well then remove the mee6 one once you setup TT

[jade topaz]

but uh i will know the username of whoever creates a ticket right?

like who wants to join

[copper owl]

they have to type in the ticket, it also pings them by default so

yeah you'll most likely figure out who wants to join fairly easily

[jade topaz]

i see

[jade topaz]

How can i make something like this

And how do I add emojis in ticket tool dashboard

@copper owl

[slender minnow]

1. Don't ping a support team member.
2. Thats multiple button is a premium feature. Even changing the emoji for the button is premium iirc.

[jade topaz]

Okay, but how do I add emojis in the embed?

[slender minnow]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[slender minnow]

Use this and replace the response whereever you want the emoji ^

[copper owl]

#546557408902905896 :)

Thanks wolf for helping them

[jade topaz]

So sorry

[slender minnow]

Np

[jade topaz]

Thanks Wolf

[feral portal]

vhey neptune

can u help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[feral portal]

im getting this error when I try to delete a ticket "this server is not active"

[copper owl]

@feral portal

[feral portal]

oh my bad sorry.

[copper owl]

Check the server configs page and make sure you selected the free bot in the drop down menu under Premium Bot

also there's always #🎫│make-a-ticket if you want help from a support member..

[feral portal]

my second question is if I swap to the premium bot will everything I did on the free bot get removed?

[copper owl]

No, it's the same dashboard

just resend the panels

[feral portal]

oh sweet sweet thank you. sorry for pinging you again I'll reread the rules.

[edgy moss]

All of my server tickets open on the top of my server channels, can I customize it and make it open on specific category? 🙂

[copper owl]

Category Options

Found in your panel settings

[edgy moss]

from dashboard?

https://docs.tickettool.xyz/dashboard/panel-configs/category-options

[copper owl]

Yup

[copper owl]

those are the docs, correct

[edgy moss]

thanks for the help!

[iron night]

Gave +1 Rep to @copper owl

[dreamy helm]

شباب مساعدة

دخلت اليوم و لقيته كذا

[shut bolt]

/ar You'll need to wait at least an hour for the temporal ban of the website to expire

[robust sandal]

ستحتاج إلى الانتظار لمدة ساعة على الأقل حتى ينتهي الحظر الزمني للموقع

English (en) → Arabic (ar)

[dreamy helm]

/en لاكن لماذا تم حظري

[robust sandal]

But why was I banned?

Arabic (ar) → English (en)

[shut bolt]

/ar The ddos attack protection bans any potential risk

[robust sandal]

تحظر حماية هجوم ddos أي خطر محتمل

English (en) → Arabic (ar)

[dreamy helm]

/en كانت مشكلة عندي في تصميم التكت و ضغطت مرتية على تصميم و بعدها طلعت لي هاكذا

[robust sandal]

It was a problem for me in designing the tectonics and my wife pressed the design and then it came out to me like this.

Arabic (ar) → English (en)

[shut bolt]

/ar You'll need to wait for the ban to be automatically lifted by the website

[robust sandal]

ستحتاج إلى انتظار رفع الحظر تلقائيا من قبل الموقع

English (en) → Arabic (ar)

[dreamy helm]

ok

time ????

[shut bolt]

/ar As told before, it can be at least an hour, or can be more

[robust sandal]

كما قيل من قبل، يمكن أن يكون على الأقل ساعة، أو يمكن أن يكون أكثر

English (en) → Arabic (ar)

[dreamy helm]

/en لاكن لقد تم حضري من الحساباتي التاني و من الحاسوب أيضا

[robust sandal]

But I've been brought in from my second accounts and from the computer, too.

Arabic (ar) → English (en)

[shut bolt]

/ar Yeah, it's an IP ban, not a device, wait for it to be lifted

[robust sandal]

نعم، إنه حظر IP، وليس جهازا، انتظر حتى يتم رفعه

English (en) → Arabic (ar)

[lone kettle]

/en كيف يمكنني شراء @humble sequoia وماهي افضل مميزاته

[robust sandal]

How do I buy and what are its best features

Arabic (ar) → English (en)

[humble sequoia]

تيكت توول Premium

احصل على البريموم من
https://tickettool.xyz/premium

ادارة اشتراكاتك من
https://tickettool.onfastspring.com/account

لماذا بريميوم؟
يتيح لك الإصدار Premium تخصيص البوت بالطريقة التي تريدها. كما أنه يساعد في الحفاظ على عمل البوت.

Jan 24, 2022, 1:41 PM

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[slender minnow]

The bot cannot use voice channel. You should look for another bot incase you want to use the voice channels. Ticket tool uses channels as tickets.

[brazen robin]

hello

may i ask something?

[humble sequoia]

https://dontasktoask.com/

[brazen robin]

ok

so

i was trying to create a ticket

and this message showed up

Warning: Server at discords channel limit of 500

What do i need to do?

[copper owl]

you need to delete channels

a discord server can only have 500 channels

[brazen robin]

there are only 2 channels 👁️👄👁️

[copper owl]

that.. isnt possible lol

could you send the ID of the server?

[brazen robin]

how do i do that

[copper owl]

use $id in any channel you want to use it in

and copy paste what it replies with

[brazen robin]

i don't have the permission to write in both channels

[copper owl]

are you a member or a staff member

[brazen robin]

normal member

[copper owl]

then you most likely dont have access to the other 498 channels that might be private

[brazen robin]

wut

[copper owl]

Not sure what's confusing

if you're a normal member then you most likely dont have access to the private channels that are filling up the server

[brazen robin]

i know but i mean

i didn't know that a discord server can have 500+ channels

you know

[copper owl]

it cant

thats the thing

it cannot have more than 500

[brazen robin]

oh ok

like im new sooo

i dunno so much things about discord

thank you btw

thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

anytime

[brazen robin]

it's a shame because I spent money

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[brazen robin]

whatever

[upper hatch]

PORK

[turbid horizon]

I merged the rod from the 2 common rod to be 1 uncommon rod , the system says 100 percent success rate. Why system show faile then the 2 common rod it's disappeared

[copper owl]

Not the right place to ask my friend

you're in ticket tool support

[still star]

🇯🇴

@copper owl hey

[copper owl]

#546557408902905896

[jade topaz]

Hello, we have tried to set it so if there’s a ticket open and the person leaves that it closes out the ticket automatically but that hasn’t been happening at all. Does this feature still work?

[copper owl]

For premium only yeah

[jade topaz]

Yeah we have premium 🙂

[copper owl]

Ok, show me what you did in the dashboard

$pc @jade topaz

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @cerulean pawn.

Found 5 servers in total and 1 with premium and permission

[copper owl]

also there you go

[jade topaz]

Okay one moment

Should I provide the screen shot here, @copper owl ?

[copper owl]

you dont have to ping me, and yes

[copper owl]

Ok and this isnt closing the ticket?

[jade topaz]

Nope

[copper owl]

Ill open a ticket for you, one minute

[glad yew]

Hi can I ask

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

for 404 not found ^

[glad yew]

@copper owl sir

[copper owl]

#546557408902905896 read the rules Sir.

[modest rampart]

Hello, I have a problem with the exp, I do not get on lvl 59. and I have a problem how to solve a given problem, where to report it exactly.
my English is average.
will you be able to help me or guide me in advance, thank you for your help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

you were told already that this is the wrong server

[modest rampart]

which server should I enter in such a system that I would get help

[copper owl]

No idea

maybe try contacting the games support

[modest rampart]

no experience only for 1 character

[solar fable]

when a user opens a ticket, how can I get the bot to ping staff team?

[shut bolt]

$help support

Wrong one JAAJA

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

This is the one

[solar fable]

thank you so much !!

hmmm

thank you @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[solar fable]

indeed

[shut bolt]

Sure

[solar fable]

ehehe I'm uh back lol
how did you get the role id ? right clicking ain't working for me??????

wait.....

lemme try this idea

[shut bolt]

Try using $id

For instance

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[solar fable]

hmm

🥳

thanks again !!

[shut bolt]

Sure!

[solar fable]

oh deaaaar
something not riiiiiight

[shut bolt]

$mentiones

Oops

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[shut bolt]

If you are using ID use {} and inside them place the Number string

[jade topaz]

hi guys i have a question, i need to use ticket tool in my server and i need that every time a person open a ticket the bot send a message with some question of the reason of the opened ticket. how can i do it?

[shut bolt]

Edit the ticket message

Check these steps

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[jade topaz]

ty so much you are 🐐

[shut bolt]

Sure mate

[jade topaz]

https://tenor.com/view/cony-brown-flying-kiss-love-gif-14132471

[shut bolt]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[west flare]

sweet! thank you

[shut bolt]

Sure mate

Using the add command you can add people

Or

Roles

[west flare]

got it, thank you again

[shut bolt]

[west flare]

great bot you guys have!

[shut bolt]

Thanks mate :)

[boreal crater]

So, I'm wondering if you can restrict permissions to close the ticket to the creator of the ticket? It would be really helpful for what I'm trying to do!

[arctic tangle]

Does anyone know how to fix server not showing up

if u do pls help

i even tried logging off and logging in

no luck

[boreal crater]

Try checking your permissions for the server. If you don't have permissions to manage server/add bots then it won't show up. If that doesn't help you can try clearing cache and cookies then reloading

Those are things that commonly help me when I ran into that with other bots

[arctic tangle]

i do have permissions to manage servers

and i ll try clearing cache

Thanks

[arctic tangle]

bruh

didnt work

[short stump]

you have manage server perms?

you cleared your cache? logged out and logged back in?

[wind shell]

fixFailed to send panel, Run $debug in the channel to check for errors.

fix **

[jade topaz]

Roleta też mam

Tak apropo

Ej ja ich słyszałem jak rozkminial co mają robic

Rockets też mam

Ticketa

[jade topaz]

Is there a Outage?

[upper depot]

Is the bot down rn ?

[copper owl]

We're investigating the issue, please bare with us until we find out what happened

Thankyou for your patience and we sincerely apologize for any inconveniences caused

[ancient jay]

Why is the Ticket Tool bot ofline?

[prime bridge]

<:notallowed:660789872600285184> #•community-support has been locked!

You will gain access again once the lockdown is lifted.

[pale pilot]

Ticket Tool Primary Bot Offline

Please read #📣│bot-news for updates

[prime bridge]

<:allowed:660789592647008258> #•community-support has been unlocked!

Everyone now has access to this channel.

[radiant lichen]

Peace be upon you

[shut bolt]

[radiant lichen]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[radiant lichen]

How do I do this in a tiktok reply?

[shut bolt]

Edit the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[radiant lichen]

Do and prime

[fallen epoch]

How do i make the bot create tickets?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide

[cerulean venture]

With the claim option- is it possible to setup the channel to be named "claimer's name-count"?

[boreal crater]

So, I'm wondering if you can restrict permissions to close the ticket to the creator of the ticket? It would be really helpful for what I'm trying to do!

[shut bolt]

Yup, use {author.name}-{count}

[cerulean venture]

Awesome, thank you! Thought author was the person opening haha

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure! Author is the user who triggers an action, the variable for the person who created a ticket would be {ticket.user}

[shut bolt]

You can do it with part of our premium claiming options, you can set it so only the user who created the ticket + who claimed the ticket. The other way to do it would be to disable your support roles inside the close button options

[quick patio]

how to move the ticket to archive like these

[shut bolt]

You mean to save the trasnscript?

[quick patio]

YEAH

In another room

[shut bolt]

You can either click on the Transcript button or make it to happen automatically with our premium bot by going into the Logging Options menu inside he Panel's Settings

[quick patio]

Okay thanks

[shut bolt]

Sure

[quick patio]

Pablo the transcript saved but i want the transcript save in another room

[shut bolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

Select a transcript channel inside the Logging Options as shown above and try again

[quick patio]

Thanks again

[shut bolt]

Sure mate

[jade topaz]

my sever is not showing i have added it and it and refeshed it again and it not working

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this

[carmine zealot]

Are tickets up?

[shut bolt]

Ticket Tool is online and working

[jade topaz]

W support Tysm

[shut bolt]

Sure mate

[carmine zealot]

thanks.

[shut bolt]

Sure

[sharp flint]

hey, I have added the ticket tool bot into my server, it wasn't showed up for me and then I relogged and still. Any idea how to fix?

[shut bolt]

Hi, try running $level on your server and let us know what the bot answers with

[sharp flint]

0

I need to get higher perms?

[shut bolt]

Yup

You'll need Administrator permission or a Dashboard Role

[sharp flint]

if I will make a dashboard role and will give it to my self will it work?

[shut bolt]

If you can't access the dashboard there is no way you can make it a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jan 25, 2022, 4:32 PM

[sharp flint]

ohhhh from the website

[shut bolt]

Yup!

[sharp flint]

thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure!

[jade topaz]

no its not

its still offline

[shut bolt]

I'll need your server ID

[jade topaz]

901846289606660167

[shut bolt]

The bot is not invited to that server, make sure to reinvite it

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[jade topaz]

yeah...thanks..maybe its working now

[shut bolt]

👍

[jade topaz]

btw...i have taken the premium subscribtions...bt its not showing premium

[shut bolt]

You mean the premium bot? Or you having the premium sub role?

[jade topaz]

yeah...i have paid the monthly subscribtion fee...
bt didnot got premium bot

[prime bridge]

alan3121p has been timed out for 10m
Reason: Posting Discord Server Invites

alan3121p#2903 | 864967145523249193

[elder cedar]

Ticket tool isn’t allowing me to setup the server panels or anything

[pale pilot]

isn't allowing you means you cant find your server on the dashboard?

[elder cedar]

Yeah

I’ve refreshed and reset.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Hi, I just got home, were you able to invite it mate?

[prime bridge]

JT PRIME has been timed out for 10m
Reason: Posting Discord Server Invites

JT PRIME#2892 | 935378570598027294

[shut bolt]

.-.

Let me check what was that lol

Uhhhhh

[jade topaz]

chk the link in my bio

[shut bolt]

But, could you add the bot?

That was my question

[normal coral]

Tengo u. Problema con una de mis cuentas quien me ayuda

[worldly swallow]

I need help

[hidden horizon]

how i can fix

[jade topaz]

i can't add the premium bot...
i have got normal bot already

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

can you change the embed colour?

[shut bolt]

Yes

Go into the embed options

Bottom left corner

You'll see the color picker

[jade topaz]

K thanks

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure mate

[jade topaz]

Also I cant put in the HEX manually

[shut bolt]

Yup

What

Wait

You should lol

Are you on phone?

[jade topaz]

here

whenever i try put numbers in

it reverts to #000000

[shut bolt]

Rare tbh

Let me try

Oh true lol

[wind cosmos]

can some1 tell me how to ping a specific role in here as well pls? 🙂

[shut bolt]

Hi, you can either use {@Role name} and replace Role name with the name of the role or using {Role ID} and replacing Role ID with the role you are trying to ping should make it work

[slow hemlock]

Can someone help Its been 2 days and still nothing 🥲

[wind cosmos]

Oh, never tried {} and @ together. Thank you.

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Where did you pay?

[shut bolt]

Sure

[slow hemlock]

I paid on web

[shut bolt]

Paid for what exactly?

[slow hemlock]

Renegade raider account

[shut bolt]

We are the support server for @pseudo glen

We can't help you mate, sorry

[slow hemlock]

$help

[shut bolt]

Use commands in #🤖│bot-spam please

[barren sonnet]

oops beauty, I'm not able to create a business that I don't know how to talk about, it's for people to open tickets, but it's not working, what do I do?

is there anyone there?

[shut bolt]

Any error?

[barren sonnet]

I went to the bot's website and tried to create a ticket for people to create a ticket if they had debt, but I couldn't

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out

And let me know if you got doubts

[barren sonnet]

ok

[surreal musk]

$help

[spark junco]

$help setup

[fierce forge]

$help commands

[shut bolt]

@surreal musk @spark junco @fierce forge commands must be used in #🤖│bot-spam, not here

[fierce forge]

sorry

[lucid cosmos]

Can someone delete that

it’s a scam uwu

[shut bolt]

Done

[lucid cosmos]

ty :D

[shut bolt]

Sure

[marble escarp]

Is there a way to make it that only staff can create a ticket on behalf of a user?

[unkempt vault]

How can I settle the right of someone to see and reply in the tick of the honoree? (𝐎𝐰𝐧𝐞𝐫)

[gritty agate]

does anyone know how to fix "Warning: This is not a ticket channel"

?

[short stump]

are you trying to do "$open"?

[humble sequoia]

━━ moved to ticket ━━

[gritty agate]

yes

[short stump]

make sure you're doing it in a ticket

the command is used to re-open a closed ticket

[gritty agate]

wait no- i meant, how do i make a ticket for my server?

[short glen]

Which command can I use that I have ticket tool add to a specific text channel?

[jade topaz]

Hey uh how can I set all my tickets to go to a specific category

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[steep willow]

Hi

[gilded verge]

Hey, one of my users voted for the bot yesterday and he had 3 votes counted, and when he voted today, he didn't have 6 votes, only yesterday's 3 votes. Is this a bug? (pls use reply with ping or mention)
Sorry to interrupt, we managed to fix it 😅

[median scarab]

What is this

[desert gull]

عربي ولا english ?

So I can explain it to you

[craggy geyser]

That will be the relog message looking at where it is

[desert gull]

عربي:
هاذا ولا شي بس يقول لو سيرفرك ماينبان سو لوق اوت بعدين لوق ان!
English:
This is just a note that says if your server(s) doesn't show up you can log out and login again

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. اقرأ الإرشادات التالية لمعرفة كيفية إعادة تسجيل الدخول

كيفية إعادة تسجيل دخول في لوحة التحكم.
اذهب الى لوحة التحكم. اضغط على صورة حسابك الموجودة في أعلى يمين الشاشة, ثم اضغط على زر Logout. عندما تسجل الخروج, يمكنك اعادة تسجيل الدخول مرة أخرى في الموقع.

ملحوظة :
تحتاج إلى أحد هذه الصلاحيات الثلاث للوصول إلى لوحة التحكم:

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

⚠️ يمكنك تأكد من صلاحياتك باستعمال الامر $level في سيرفرك.

User permission level with Ticket Tool
@User is permission level: 0 (User)```» اذا استجاب تكت تول أن مستوى صلاحياتك 0,  هذا يعني أن لا يمكنك الدخول على لوحة تحكم سيرفرك. 

انظر الGIF التالية لخطوات إعادة تسجيل الدخول

[desert gull]

Swift the message isn't understandable at all

[craggy geyser]

What isn't understandable? My message or the Arabic?

[desert gull]

the Arabic

[craggy geyser]

I don't speak Arabic so I can't help there I'm afraid

[weak oasis]

جرب تسوي تسجيل خروج و تسجيل دخول

ريلوق يعني

اضغط على صورتك بعدين تسجيل خروج و ارجع سجل

[desert gull]

اعرف

[weak oasis]

ضبط؟

[median scarab]

تمام

[mild nimbus]

السلام عليكم.

[rigid sinew]

Hi, can I ask regarding how to add more customization buttons on the ticket?

[desert gull]

You need to buy premium!

[rigid sinew]

Thank you

[open sierra]

Help french

[shut bolt]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[lunar kiln]

How i can enable Ticket Tool Permissions??? I have premium tho

[scenic plinth]

Through its role. Doing it through its dashboard doesn't change it.

[lunar kiln]

ok thanks

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[oak plover]

the general ( base ) role in server cannot 'attach files'
how do i give them this permission in tickets they make
thank you

[shut bolt]

Hi, go into your dashboard
Open the Panel Configs tab
Click on the Panel's Settings
Go into the Permissions Options
Click on Edit User Opened Permissions
Mark as the Attach Files permission
Save changes

[oak plover]

thanks @shut bolt