🆘│community-support

[shut bolt]

Its quite weird, if you like, you can open a ticket in #🎫│make-a-ticket so we can check what could be

[humble sequoia]

━━ moved to ticket ━━

[random wasp]

Cuales son los comandos del bot?

Alguien em dice? Porfa

[shut bolt]

Hola @random wasp

Utiliza $help commands en #🤖│bot-spam

[random wasp]

Gracias

[shut bolt]

Dale

[blissful nymph]

is there a way to disable making a ticket from a certain time? similar to a store being open and closed.

[lapis idol]

Once the panel is sent tickets can be created from that panel. However, to answer your question no its not possible. If you wanted to delete and resend the panel manually everytime that would be your only option

[blissful nymph]

thank you Trent. any possibility a feature like that is in the pipelines?

[iron night]

Gave +1 Rep to @lapis idol

[lapis idol]

I currently do not know however you can always suggest it! #💡│suggestions or #premium-suggestions and read the pins

[lethal wigeon]

How to get support members pinged when someone create a ticket.

[regal goblet]

this should help you

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[lethal wigeon]

Thx

How to create ticket categories

[regal goblet]

Do you mean the categories where tickets go?

[lethal wigeon]

I mean like section if they want to create ticket on report bug or server bug seperatly

[regal goblet]

You might be referring to Multiple Buttons like shown below?

[lethal wigeon]

Yes

[regal goblet]

This is a Premium Member Feature, I will leave a guide below on how to create them

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[true adder]

Hey, anyone know how to get the bot to ping admins when a ticket is made?
I've tried to use role ID and just typing @__

[copper owl]

forgot the &

[true adder]

ahhh lol

[copper owl]

that's not how discord formats role pings

you need to add a & after the @

[true adder]

Well i just figured it was because channels are <# 123456789>

[copper owl]

you could also use {ID}

[copper owl]

the way you formatted it is for users not roles

[true adder]

my bad lol

[copper owl]

nah common mistake, no worries

[true adder]

Can you give an example? im just not pickin up what youre laying down lol

[copper owl]

example of what

[true adder]

how to do the role ping?

Im a little slow rn sorry

[copper owl]

it's the same thing as you have written, just add a & after the @

<@&ID>

[true adder]

Ahhhhh ok

🙂

[upper linden]

We have gladly migrated to ticket tool in our community now 🙂

We want to dabble more into the embed option (hoping to use for information channels also if possible), is it possible to embed images / graphics with the tool?

[copper owl]

yup! With ticket tool that's possible. You'll just need premium as having images (like in #🎫│make-a-ticket for example) is a premium feature

[upper linden]

We have premium trial and our lead admin will be paying the premium fee shortly. Im looking for information how to embed these images then. I guees more information on creating and formatting an embed. We have embeds now, but not at this level.

[copper owl]

Well

it entirely depends on what embed you're talking about

each message you can edit is placed in its respective spot currently

[upper linden]

example we have images form fonts coloured links, symbols

I removed what identifies our discord

things like this type of formatting

is that possible

[copper owl]

More than possible, yea

[upper linden]

Awesome

[copper owl]

the only issue with this is one thing

[upper linden]

is there something that will help me I can read

[copper owl]

and that you'd be restricted to discord's embedded formatting

you csnt really pick or choose where an image goes

[upper linden]

Oh

[copper owl]

you have 3 options for where an image would be placed

either top right, bottom, or in the message text

[upper linden]

can we specify where in the text and have multiples, eg like the second image here

[copper owl]

what do you mean exactly?

[copper owl]

also our documentation is wonderful for this

[upper linden]

see like gold we have a gold ingot in front of the test

Ill go back over the document, maybe I missed it 🙂

Id love tickettool to be our one stop shop for tickets and information posts 🙂

[copper owl]

you mean the emote?

that's more than possible, hell with premium, you can put that gold ingot emote in the create ticket button itself

all you need to do is actually format everything correctly as discord likes it, otherwise it wouldn't work

[upper linden]

Im looking at Panel options > Premium User and Supported Variables. I did from a previous question I asked work out how to link Channel Ids.

Yes, like emotes

[copper owl]

Again, depending on which message you want to edit, you'd be looking at a different part of the dashboard

The message editing all looks the same though

[upper linden]

I figure we create a new panel for each message we want to update, setup and embed in the channel

[copper owl]

Unless you want your users to be able to choose from different types of panels, making more than one panel isn't that necessary

really depends on what you want to do of course

[upper linden]

We have multiple info channels, which we update at different times. They are purely to provide information. I was thinking a panel for each of these channels where we would update the embed, push to the channel and remove the pevious post from the channel as needed.

[copper owl]

oh no

you can just use a tag

You don't have to use panels for this haha

[upper linden]

Ah OK

[copper owl]

a tag would be much much better

something like this

[humble sequoia]

<a:StressWarning:607656954105692170> Notice: <a:StressWarning:607656954105692170>

This ticket will be closed if there is no response within <t:1642541979:R> from now.

Jan 18, 2022, 9:39 AM

[copper owl]

^

just input your info In a tag and run the tag in the info channels

[upper linden]

Yes I have some tags in the tickets

[copper owl]

yup

[upper linden]

I dont know if you can see our dashboard

[copper owl]

just make the info tags admin only so only administrators/people with a dashboard role can run it

[upper linden]

OK, so I just need to workout how to format the tag correctly

[copper owl]

Correct

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[copper owl]

here's a simple explanation

I'm fairly certain the documentation goes a bit more in depth

[upper linden]

Yes, I have 5 tags so far. But not this well formatted. Can I DM an example of what Im looking at replacing

[copper owl]

you can send it here

[upper linden]

OK, it will show who our discord is, is that ok

[copper owl]

we don't care about that dw, it isn't advertising in the slightest

[upper linden]

I guess you can remove after

[copper owl]

nah it's fine haha

[upper linden]

ok ill post some screen shots

[copper owl]

bet

[copper owl]

The only issue would be the images with the funky fonts

since there's no good way of doing that

[upper linden]

Thats what I was looking at

[copper owl]

yeah not gonna easy to make

[upper linden]

could images be added to the dashboard to use in embeds?

[copper owl]

not really

[upper linden]

maybe as a future thing

[copper owl]

not really as well

[upper linden]

ok

[copper owl]

these image placement limitations are discord

[upper linden]

Hmm we were hoping to use this as we think its fantastic, I do get this isnt striclty for a ticket scenario though

[copper owl]

Tags can be used for whatever scenario, it's just the images you're using with the fonts is hard to implement

wait

maybe you could input the images as a separate tag

send the tag with the image then the one with the info

[upper linden]

Yes, could it work like a webhook where the post can be push updated instead of replaced, therefore we post the title then the tag / webhook after each

Was thinking that also, can it post multiple tags as a script in an order.

like this would be maybe 6 or 7 tags

[copper owl]

you could number them in the name

something like $info1

that could definitely work

[upper linden]

Hmm, that may work

I would love then a comand that would say post $info1, $info2, $info3, etc in one command

could we do that

[copper owl]

that isnt a thing, no

[upper linden]

a custom command

OK

[copper owl]

and that might cause rate limit issues but I'm not too sure

[upper linden]

OK, this has been very helpful, I just need to workout how to add the emotes and format the text for the colours now

[copper owl]

you could probably do it with a secondary bot, but ticket tool only listens to 30 commands per minute from other bots

$mentions

wrong thing

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[copper owl]

@upper linden you can use the ID command we offer to get the IDs of emotes

[upper linden]

thats what I was looking for 🙂

[copper owl]

then just copy paste what the it responds

$id

[humble sequoia]

<:ttonline:818757771310792704>

[copper owl]

that would provide the correct formatting to format Emotes into embeds

[upper linden]

Ill play with this, thankyou so much

I figured it should, just wasnt sure exactly how

[clever wagon]

Does anyone know how to make the tickets appear at the bottom of a server instead of the top

[upper linden]

Do you have them assigned to a categry or categories? I just moved the categories to where I wanted them in the server if that helps

[copper owl]

have fun! that's how i got into ticket tool afterall

[upper linden]

An iskallian Heart for you in thanks 🙂

[upper linden]

Neptune, is it possible to have Image URL (TOP) we managed to get it to work in Image URL (Bottom)

[copper owl]

thats the thing

that isnt quite possible with discord embeds right now

[upper linden]

it worked at bottom

[copper owl]

which is why i suggested having a tag with just the "BOTTOM" image

[copper owl]

yeah..?

[upper linden]

Ah OK

[copper owl]

not sure how that correlates, discord allows for the bottom part to have an image

[upper linden]

Scalda is reading here also

He is who will be the premium user

[copper owl]

Hello scalda 👋

[calm siren]

hello

[copper owl]

what I suggest is the following

have a tag with just the "BOTTOM" image, send the tag with the info

rinse and repeat

this way, the image looks like it's on the top but in actuality its just on the bottom of another tag

[upper linden]

Yes, we are thinking this also now

Thanks

[copper owl]

otherwise, just use webhooks to embed this

[upper linden]

OK

[copper owl]

$pc @upper linden

[humble sequoia]

Premium Check

I was unable to detect a premium server for @upper linden.

Found 15 servers in total and 0 with premium and permission

[copper owl]

huh

weird

are you still on the trial?

[upper linden]

weird, Im in the one Scalda setup

[copper owl]

?

if you have access to the server dashboard + it's an actual subscription you'd get the role

[upper linden]

Activating now

[calm siren]

sorry i hadn't activaed it on the correct server

[upper linden]

was on trial

[calm siren]

$pc @upper linden

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @upper linden. You have now been given the <@&535595160189403136> role!

Found 15 servers in total and 1 with premium and permission

[upper linden]

Nice

Awesome

Sorry we are newbies at this to some extent 🙂

We are IT admins, not coders

[hallow cedar]

سلام عليكم

ما اقدر اسوي Manage لسيرفر 2

[robust sandal]

ِeveryone

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

ِeveryone

I can't make manage for server 2.

Arabic (ar) → English (en)

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. اقرأ الإرشادات التالية لمعرفة كيفية إعادة تسجيل الدخول

كيفية إعادة تسجيل دخول في لوحة التحكم.
اذهب الى لوحة التحكم. اضغط على صورة حسابك الموجودة في أعلى يمين الشاشة, ثم اضغط على زر Logout. عندما تسجل الخروج, يمكنك اعادة تسجيل الدخول مرة أخرى في الموقع.

ملحوظة :
تحتاج إلى أحد هذه الصلاحيات الثلاث للوصول إلى لوحة التحكم:

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

⚠️ يمكنك تأكد من صلاحياتك باستعمال الامر $level في سيرفرك.

User permission level with Ticket Tool
@User is permission level: 0 (User)```» اذا استجاب تكت تول أن مستوى صلاحياتك 0,  هذا يعني أن لا يمكنك الدخول على لوحة تحكم سيرفرك. 

انظر الGIF التالية لخطوات إعادة تسجيل الدخول

[jade topaz]

hey what are premium features

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

i have bought yearly subs, just wanted to know extra things i can get thanks

[copper owl]

this is what you get with premium

[jade topaz]

سلام عـليـكـم

كيف اقدر اسوي تيكت لسيرفري ؟

[lapis idol]

Hey there! This is english only! If you need help please create a ticket for the designated language!

[humble sequoia]

━━ moved to ticket ━━

[pearl wyvern]

Raised a ticket what happens next

[shut bolt]

Now you wait for a support member to respond to it

[manic silo]

Hi ! I 'am working on a Ticket Panel And I would like to ensure that we can open only 5 tickets at the same time and no more, how can I do?

[river vigil]

هلا

[regal goblet]

Hello, do you mean 5 per user or 5 globally? if its globally, unfortunately that's nots a feature we have at the moment

[manic silo]

owh... it's globally... Are you working on this feature ? 😄 ^^

[neat birch]

The bot is offline

When its coming online?

[loud belfry]

Anyone

I can't put any dashboard in my server

[regal goblet]

Couldn't confirm if this is being worked on, but you can make the suggestions at #💡│suggestions

[regal goblet]

what do you mean with "put any dashboard in my server"

you cant see your server in the dashboard?

[grim fossil]

what perm shoud i add for : Warning you dont have perm to use this

[regal goblet]

There is a global limit, but it applies to all Panels you have, would that work for you?

[manic silo]

can work yep !

but if it's this option that doesn't work... i don't know why :/

(for the moment i re-send the message without the button ^^)

[regal goblet]

Ah yes, I was talking about that feature, I would recommend making the suggestion #💡│suggestions

[manic silo]

Ok thank you !

[rustic gull]

Is there any way to customize the message sent when a ticket is created or mention a role automatically?

[copper owl]

yup, you can edit the ticket message under Ticket Options

[rustic gull]

where is this located?

Oh I found it... Thanks so much. I appreciate your help!

[copper owl]

anytime brotha

[fervent spruce]

Could someone help me how do i create logins for Adidas confirmed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hey Hey,
i opened a "german" ticket here yesterday, but actually had a billing issue, so my ticket got handled by the correct group of support instead.
Question: In cases like that do you just edit the channel settings and add the other support team's role to the ticket, so they can also see it or is there a "nicer" way of adding an additional support team to an open ticket afterwards? Thanks!

(if that wasn't a good example because the team handling billing ticket's can see all ticket's anyway, just imagine I made a better example :p)
pls ping, thanks!

[bronze comet]

There is a command to add people or roles to tickets, use $add @role or $add [user ID].

[jade topaz]

thanks!

[iron night]

Gave +1 Rep to @bronze comet

[craggy geyser]

But yeah, for this situation we already can see the ticket. The other option, is using additional roles if you want a role to see all the tickets but have less perms in it than the main support team. The best option is what Shadow said though

[fallow ingot]

@radiant moss

[radiant moss]

Thank you my friend

[fallow ingot]

np

[fervent spruce]

does anyone know how to create logins and what they are used for because I'm confused and i need help

[fallow ingot]

Ticket tool support team already answered

[fervent spruce]

could i get help

[copper owl]

you were answered already

No you cannot get help with the Adidas issue seeing as we aren't Adidas support

[jade topaz]

creating a panel and sending it to channel but my button doesnt appear anyone know why?

[fervent spruce]

do you support Yeezy supply because when making a login there is no option

[half kernel]

Dose ticket tool have perms to send messages in that channel?

One of the main reasons why it dosnt get sent

Ohh button

Is it just you or everyone in your server?

[jade topaz]

i can see button but members cant

[half kernel]

All members or just one or two?

[jade topaz]

let me find out

[tawny stirrup]

How do you a make log for ticket actions like for deleting or transcripting, etc.

[half kernel]

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[tawny stirrup]

thanks

[half kernel]

Of course

[jade topaz]

its just a couple is there a reason for that?

strange

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[half kernel]

Discord app is more than likely out of date then

[jade topaz]

OK G thanks a million

[iron night]

Gave +1 Rep to @half kernel

[half kernel]

Anytime

[vale otter]

Hi there,

I'm in the process of setting up your ticket system in the premium version for a Discord server.

However, I'm stuck on one thing at the moment. And when someone claims a ticket, is it possible that the username of the supporter is there?

eg.

Ticket -004 is claimed

which then stands

Commandershadow Ticket-004

Is something like this possible, because until now the user ID was only displayed to me in the ticket name, not the user name written out in full.

sorry for the bad english^^

[shut bolt]

Hi, yes, you can do it with our premium subscription

[shut bolt]

No worries! What's your first language?

[vale otter]

Germany ^^

[vale otter]

how ^^ ?

[pallid swan]

it never came...

[shut bolt]

/de Have you tried opening a ticket in our german support?

[robust sandal]

Haben Sie versucht, ein Ticket in unserem deutschen Support zu öffnen?

English (en) → German (de)

[pallid swan]

ive been waiting for 10m its legit in my server but still wont work

[shut bolt]

Did you do what the page tells you to?

[pallid swan]

yes.

[shut bolt]

You said you waited for 10 minutes

https://i.imgur.com/NDRS6Dj.png

The page tells you to relog

[pallid swan]

ive done that

.. alot

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try the command specified in the note

And send me back the bot's response

[pallid swan]

what

[shut bolt]

Read this

[vale otter]

Yes ticket de_Ticket-3770 but unfortunately no answer yet and it scares me to continue ^^ That's why I thought to try it here.

i hope this is okay

[shut bolt]

/de It's fine, I just like to redirect our users so they can speak with an speaker of their language

[robust sandal]

Es ist in Ordnung, ich mag es nur, unsere Benutzer umzuleiten, damit sie mit einem Sprecher ihrer Sprache sprechen können

English (en) → German (de)

[shut bolt]

Wrong one

My bad

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

/de There is no german one for this tag I'm sorry

[robust sandal]

Es gibt kein deutsches für dieses Tag, es tut mir leid

English (en) → German (de)

[shut bolt]

Oh wait

You want it for claiming right?

[vale otter]

yes

[shut bolt]

Okey, ignore the other tag jajaja

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[vale otter]

/en geht das so ? ^^

[robust sandal]

is that how it works? ^^

German (de) → English (en)

[vale otter]

nice ^^

[shut bolt]

/de Yes, check this last one I sent

[robust sandal]

Ja, überprüfen Sie diese letzte, die ich gesendet habe

English (en) → German (de)

[shut bolt]

/de Go into "Enable claim name" and use {author.name} so it has the name of your support member

[robust sandal]

Gehen Sie zu "Anspruchsnamen aktivieren" und verwenden Sie '{author.name}', damit der Name Ihres Support-Mitglieds enthalten ist

English (en) → German (de)

[shut bolt]

https://i.imgur.com/jRUJaRD.png

[vale otter]

/en Ja so geht diese Funktion an.

Ich möchte aber das aus Ticket 004 wenn man es Claimt commandershadow Ticket wird, damit man sieht wer es bearbeitet.

bzw. mal eine andere frage wofür ist diese Funktion gedacht?

[robust sandal]

Yes, that's how this function works.

But I want that from ticket 004 if you become it Claimt commandershadow ticket, so you can see who is processing it.

or another question what is this function for?

German (de) → English (en)

[vale otter]

ahh okay wait

[shut bolt]

/de Sure, take your time and let me know

[robust sandal]

Sicher, nehmen Sie sich Zeit und lassen Sie es mich wissen

English (en) → German (de)

[humble sequoia]

Claimen

Das Claimen von Tickets erlaubt dir und deinem Supportteam den Ticket Namen, die Kategorie und Rechte während der Bearbeitung eines Tickets zu ändern.
Das Claiming aktivierst du im Dashboard > Panel Configs > Claiming Options.

Beachte: Dies ist ein Premium-Feature

[shut bolt]

/de The german verstion :)

[robust sandal]

Die deutsche :)

English (en) → German (de)

[shut bolt]

version*

👀

[vale otter]

/en test

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[shut bolt]

You forgot the en part

But I saw it

[vale otter]

/en ja danke es hat Funktioniert ^^

[robust sandal]

yes thanks it worked ^^

German (de) → English (en)

[shut bolt]

I'm glad it works now :)

Sure!

[vale otter]

haha

/en kannst du mir sagen wofür die Claim Funktion an sich gedacht ist ?

[robust sandal]

can you tell me what the claim function itself is for?

German (de) → English (en)

[vale otter]

/en oder wofür die Funktion Command Style Tickets ist, die verstehe ich leider 0 ^^

[robust sandal]

or what the Function Command Style Tickets is for, which I unfortunately understand 0 ^^

German (de) → English (en)

[shut bolt]

/de Sure! The claiming basically allows your members to be assigned to a ticket, this also can make the ticket name to be updated as well as the permissions for the other team whenever a ticket is claimed

[robust sandal]

Sicher! Die Beanspruchung ermöglicht es grundsätzlich, Ihren Mitgliedern ein Ticket zuzuweisen, dies kann auch dazu führen, dass der Ticketname aktualisiert wird, sowie die Berechtigungen für das andere Team, wenn ein Ticket beansprucht wird

English (en) → German (de)

[shut bolt]

/de The Command Style tickets basically are a way to create tickets via $new command and you can force create ticket in behalf of others, does that sound clear? Or do you want me to rephrase it?

[robust sandal]

Die Command Style-Tickets sind im Grunde eine Möglichkeit, Tickets über den Befehl "$new" zu erstellen, und Sie können erzwingen, dass Tickets im Namen anderer erstellt werden, klingt das klar? Oder willst du, dass ich es umformuliere?

English (en) → German (de)

[vale otter]

/en yes.. aber kann es mir gerade nicht richtig vorstellen. Glaube das muss man einfach mal testen, damit man es versteht.

[robust sandal]

yes.. but I can't really imagine it right now. Believe you just have to test it so that you understand it.

German (de) → English (en)

[vale otter]

/en ich finde es Crazy was Ihr mit diesem Bot geschafft habt, auch diese Video Anleitungen, wow. Mal gucken ob ich den Bot auch so krass gut hinbekomme wie Ihr!

[robust sandal]

I think it's crazy what you've done with this bot, also these video tutorials, wow. Let's see if I can do the bot as well as you do!

German (de) → English (en)

[shut bolt]

/de For example, here we use it to create tickets whenever a user is being helped here and we need to take it to a ticket so they don't have to go to #🎫│make-a-ticket and push the button, we do that for them using the Command Style Tickets feature

[robust sandal]

Zum Beispiel verwenden wir es hier, um Tickets zu erstellen, wenn einem Benutzer hier geholfen wird, und wir müssen es zu einem Ticket bringen, damit er nicht zu #🎫│make-a-ticket gehen und den Knopf drücken muss, wir tun das für ihn mit der Command Style Tickets-Funktion

English (en) → German (de)

[vale otter]

/en das will ich zb. auch aber aktuell noch keine Ahnung wie ^^ https://prnt.sc/26fcemt

[robust sandal]

that's what I want, for example. but also currently no idea how ^^ https://prnt.sc/26fcemt

German (de) → English (en)

[humble sequoia]

Multipanel (2)

Für eine einfachere Benutzung der Multipanel können nun auch Panel direkt im Dashboard kombiniert werden.
Das erlaubt dir, ein Multipanel direkt vom Dashboard aus, oder durch den einfacheren Command $panel ID zu senden.

Wie kann ich das einstellen?

Du findest diese Einstellung in deinem Dashboard unter den "Panel Configs".
Dort klickst du auf die "Settings" des Panels, dem du andere Panel anhängen möchtest und öffnest die "General Options".

Hier kannst du die Panel auswählen, die immer an dieses Panel angehängt werden sollen. (Beachte, dass du nicht das Panel, für welches du gerade die Attached Panels einstellst, nochmal auswählst, sonst erscheint der zugehörige Bot Button doppelt.)
Die Panel Message des Panels, bei dem du die weiteren Panel angehängt hast, wird verwendet.

[shut bolt]

/de This is how to do it, you join several panels into one

[robust sandal]

So geht's, man verbindet mehrere Panels zu einem

English (en) → German (de)

[vale otter]

ahhh sicher macht sinn, sehr gute sache!

[robust sandal]

commandershadow

ahhh sure makes sense, very good thing!

German (de) → English (en)

[shut bolt]

😄

[vale otter]

/en Du kannst auch Nachrichten Reagieren und sie werden übersetzt?

[robust sandal]

You can also react to messages and they will be translated?

German (de) → English (en)

[shut bolt]

/de Yes! If you use the flag of the country it should translate it

[robust sandal]

Ja! Wenn Sie die Flagge des Landes verwenden, sollte sie übersetzt werden

English (en) → German (de)

[robust sandal]

Yareaj_

/de Ja! Wenn Sie die Flagge des Landes verwenden, sollte sie übersetzt werden

English (en) → German (de)

[vale otter]

/en kann ich es mal testen ^^?

[robust sandal]

can I test it ^^?

German (de) → English (en)

[shut bolt]

Sure! Translate this message 😄

[robust sandal]

Yareaj_

Sicher! Diese Nachricht 😄 übersetzen

English (en) → German (de)

[vale otter]

/en no joke Really Crazy!

Ich fühle mich gerade so als wenn ich das Internet neu entdecke. Ich nutze schon so lange Discord und bots aber eure Bots sind wow wirklich!

[robust sandal]

no joke Really Crazy!

I just feel like I'm rediscovering the Internet. I've been using Discord and bots for so long but your bots are wow really!

German (de) → English (en)

[vale otter]

mal schauen ob ich das mit den Video Anleitungen auch hinbekomme ^^

[robust sandal]

commandershadow

let's see if I can do that with the video instructions ^^

German (de) → English (en)

[shut bolt]

/de I'm glad you are learning more about bots!

[robust sandal]

Ich freue mich, dass Sie mehr über Bots erfahren!

English (en) → German (de)

[shut bolt]

/de A question, is it fine if we close your German ticket? So they know we solved your question

[robust sandal]

Eine Frage, ist es in Ordnung, wenn wir Ihr deutsches Ticket schließen? Sie wissen also, dass wir Ihre Frage gelöst haben

English (en) → German (de)

[vale otter]

/en klar sicher danke!

[robust sandal]

clearly sure thank you!

German (de) → English (en)

[shut bolt]

/de Sure! You are welcome

[robust sandal]

Sicher! Gern geschehen

English (en) → German (de)

[jade topaz]

Hey, just tried to make a button limited to a few roles and had someone test it, but even without the roles he could still open a ticket. Am I missing something?

[shut bolt]

Mark @everyone as a disabled role, save changes and it should work properly

[vale otter]

/en letze frage ? wie macht Ihr das mit den Video Tutorials ? ^^

[robust sandal]

last question ? how do you do that with the video tutorials? ^^

German (de) → English (en)

[jade topaz]

Thanks, that did it

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

/de Which video tutorials?

[robust sandal]

Welche Video-Tutorials?

English (en) → German (de)

[shut bolt]

Sure :)

[vale otter]

this

[vale otter]

/en was ist das schon wieder ^^ ?

[robust sandal]

what is that ^^ again?

German (de) → English (en)

[shut bolt]

/de Oh! You mean the gifs, we used https://getsharex.com/ to record those videos and incrust them in our tags

[robust sandal]

Oh! Du meinst die Gifs, wir haben https://getsharex.com/ verwendet, um diese Videos aufzunehmen und sie in unsere Tags aufzunehmen

English (en) → German (de)

[shut bolt]

/de The reputation system gives one point anytime someone says "thanks" to another person

[robust sandal]

Das Reputationssystem gibt einen Punkt jedes Mal, wenn jemand einer anderen Person "Danke" sagt

English (en) → German (de)

[vale otter]

en kann man damit was machen oder ist das nur Prestige ?

[robust sandal]

commandershadow

en can you do something with it or is it just prestige?

German (de) → English (en)

[vale otter]

dann Big Big thanks!

[shut bolt]

/de Not much really, that's it jajaja

[robust sandal]

Nicht wirklich viel, das ist es jajaja

English (en) → German (de)

[robust sandal]

@shut bolt Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[shut bolt]

Oh lol JAJAJA

[vale otter]

Big Big thanks

[shut bolt]

You are welcome 😄

[vale otter]

^^

@shut bolt Thanks!

[iron night]

Gave +1 Rep to @shut bolt

[vale otter]

/en wirklich vielen dank du hast mir sehr geholfen, mal gucken wie ich weiter voran komme 😉

[robust sandal]

really thank you very much you helped me a lot, let's see how I can make further progress 😉

German (de) → English (en)

[shut bolt]

/de Sure! If you get to have any more doubts, feel free to come back and ask

[robust sandal]

Sicher! Wenn Sie weitere Zweifel haben, können Sie gerne zurückkommen und fragen

English (en) → German (de)

[vale otter]

/en das wird sicherlich passieren ^^

[robust sandal]

that will certainly happen ^^

German (de) → English (en)

[shut bolt]

Heya !

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Go into the Setttings of your Close Ticket

[jade topaz]

Thank you SOOOO much, that was so easy!

[shut bolt]

If you want your support team to be the only ones available to close them, mark the option Support Team Only as

If you want no one to be able to do that

Mark @everyone as disabled role

And Save changes

[jade topaz]

Absolutely wonderful, thank you!

[shut bolt]

Sure! Try it out and let me know 😄

[shut bolt]

/de Did it worked once added there?

[robust sandal]

Hat es funktioniert, sobald es dort hinzugefügt wurde?

English (en) → German (de)

[vale otter]

/en ja hat es sieht nur etwas langweilig aus 😅 https://prnt.sc/26fct3y

[robust sandal]

yes it just looks a bit boring 😅 https://prnt.sc/26fct3y

German (de) → English (en)

[shut bolt]

/de Jajaja at least works fine 😎

[robust sandal]

Jajaja funktioniert zumindest gut 😎

English (en) → German (de)

[vale otter]

/en.. darf ich dich weiter stören ? ^^

[shut bolt]

/en.. darf ich dich weiter stören ? ^^

/en darf ich dich weiter stören ? ^^

[robust sandal]

may I disturb you further? ^^

German (de) → English (en)

[shut bolt]

/de Sure! No worries

[robust sandal]

Sicher! Keine Sorge

English (en) → German (de)

[vale otter]

/en wieso bekomme ich keine DM wenn ich das Ticket erstelle oder lösche ? https://prnt.sc/26fcvhb

[robust sandal]

why don't I get a DM when I create or delete the ticket? https://prnt.sc/26fcvhb

German (de) → English (en)

[shut bolt]

/de Do you have your DMs opened?

[robust sandal]

Haben Sie Ihre DMs geöffnet?

English (en) → German (de)

[vale otter]

/en ähhh yes ? https://prnt.sc/26fcvst

[robust sandal]

uhhh yes ? https://prnt.sc/26fcvst

German (de) → English (en)

[vale otter]

/en oder was meinst du ?

[robust sandal]

or what do you think?

German (de) → English (en)

[shut bolt]

/de Let me try something

[robust sandal]

Lass mich etwas ausprobieren

English (en) → German (de)

[vale otter]

Check

[shut bolt]

/de Okey, you have them opened 🤔

[robust sandal]

Okey, du hast sie geöffnet 🤔

English (en) → German (de)

[jade topaz]

/en habe es damit getestet geht auch net ^^

[shut bolt]

/en habe es damit getestet geht auch net ^^

[robust sandal]

have tested it with it also net ^^

German (de) → English (en)

[vale otter]

/en wohl ein bug ^^

[robust sandal]

probably a bug ^^

German (de) → English (en)

[shut bolt]

/de Rare, it should send you the DM 🤔, did you saved your settings after enabling that option?

[robust sandal]

Selten sollte es Ihnen die DM-🤔 senden, haben Sie Ihre Einstellungen gespeichert, nachdem Sie diese Option aktiviert haben?

English (en) → German (de)

[vale otter]

yes

[shut bolt]

/de May you give me the server ID please?

[robust sandal]

Können Sie mir bitte die Server-ID geben?

English (en) → German (de)

[vale otter]

lol now its worked

[shut bolt]

Lol nice

[vale otter]

/en habe es einfach nochmal gespeichert ^^

[robust sandal]

just saved it again ^^

German (de) → English (en)

[shut bolt]

/de Good, that should make it work permanently

[robust sandal]

Gut, das sollte es dauerhaft funktionieren lassen

English (en) → German (de)

[vale otter]

/en kann man den Ticket Counter auch resetten wenn ich fertig bin mit testen ?

[robust sandal]

can I also reset the ticket counter when I'm done with test ?

German (de) → English (en)

[shut bolt]

/de Yup, go into the General Options category and update to 0 the Ticket Count counter

[robust sandal]

Yup, gehen Sie in die Kategorie General Options und aktualisieren Sie den __Ticket Count__zähler auf 0

English (en) → German (de)

[vale otter]

@shut bolt thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure bro! 😄

[vale otter]

en wie ist der Befehl wenn Ihr jemanden ein deutsches Ticket zu ordnen wollt?

Weil wenn ich eingebe §ticket @vale otter bla bla

Dann öffnet er das ticket bei den Standard Tickets.

weißt du was ich meine ?

[robust sandal]

commandershadow

What is the command if you want to arrange a German ticket for someone?

Because when I enter §ticket @vale otter bla bla

Then he opens the ticket at the standard tickets.

you know what I mean?

German (de) → English (en)

[shut bolt]

/de Do $new @user and that should make it

[robust sandal]

Machen Sie "$new @user" und das sollte es schaffen

English (en) → German (de)

[vale otter]

/en yes er öffnet das Ticket dann in Kategorie Create a Ticket not in Deutsch https://prnt.sc/26fd81w

[robust sandal]

yes he opens the ticket in category Create a Ticket not in German https://prnt.sc/26fd81w

German (de) → English (en)

[shut bolt]

/de Do a separate channel for german command style tickets and select it in the command style ticket options

[robust sandal]

Erstellen Sie einen separaten Kanal für deutsche Befehlsvorlagentickets und wählen Sie ihn in den Befehlsstil-Ticketoptionen aus.

English (en) → German (de)

[jade topaz]

i dont see a button?

[vale otter]

/en hmm zur not okay sonst eher unschön, wenn ich das richtig verstanden habe

[robust sandal]

hmm to the emergency okay otherwise rather unpleasant, if I have understood that correctly

German (de) → English (en)

[shut bolt]

Try adjusting the zoom of the page, if doesn't work try using a different browser

/de I didn't get that part sorry

[robust sandal]

Ich habe diesen Teil nicht bekommen, sorry

English (en) → German (de)

[vale otter]

/en was würdest du den jetzt genau machen, wenn du für mich ein deutsches Ticket erstellen würdest ?

[robust sandal]

what exactly would you do if you created a German ticket for me?

German (de) → English (en)

[shut bolt]

/de I would create a separate command channel for it, for example here we got one command style ticket channel per each language we offer support for

[robust sandal]

Ich würde einen separaten Befehlskanal dafür erstellen, zum Beispiel haben wir hier einen Befehlsstil-Ticketkanal für jede Sprache, für die wir Unterstützung anbieten

English (en) → German (de)

[vale otter]

kannst du mir ein Beispiel zeigen oder ist das zu Privat ?

[robust sandal]

commandershadow

can you show me an example or is this too private?

German (de) → English (en)

[shut bolt]

Let me confirm just in case lol

[robust sandal]

Yareaj_

Lassen Sie mich nur für den Fall lol bestätigen

English (en) → German (de)

[vale otter]

/en die Funktion verstehe ich auch net.. https://prnt.sc/26fdelt wirklich sorry, hätte nie gedacht das man so viel machen kann. Aber ich will es halt perfekt machen und haben ^^

[robust sandal]

I also understand the function net.. https://prnt.sc/26fdelt really sorry, never thought you could do so much. But I just want to do it perfectly and have ^^

German (de) → English (en)

[shut bolt]

https://i.imgur.com/Ff6RsTT.png

/de We got a command channel per each language

[robust sandal]

Wir haben einen Befehlskanal für jede Sprache

English (en) → German (de)

[shut bolt]

/de That function will pin the first message of the bot in the ticket, so you can quickly access the buttons in case the ticket is too long

[robust sandal]

Diese Funktion pinnt die erste Nachricht des Bots in das Ticket, so dass Sie schnell auf die Schaltflächen zugreifen können, falls das Ticket zu lang ist

English (en) → German (de)

[vale otter]

hmm.. muss ich mal gucken.. ich weiß gerade nicht wie ich das umsetzen und einstellen soll ehrlich gesagt.

[robust sandal]

commandershadow

Hmm.. I have to take a look.. I just don't know how to implement and set this honestly.

German (de) → English (en)

[vale otter]

ahh this is good 😉

[shut bolt]

/de Go into the Command Style Tickets for each one of the panels, and select one hidden channel per each panel

[robust sandal]

Gehen Sie in die Command Style-Tickets für jedes der Bedienfelder und wählen Sie einen ausgeblendeten Kanal pro Bedienfeld aus.

English (en) → German (de)

[shut bolt]

https://i.imgur.com/2OWFR65.png

/de like this

[robust sandal]

So

English (en) → German (de)

[vale otter]

/en und in den Channel darn $new @vale otter

Und dann erstellt er das Ticket im Deutschen Bereich ?

[robust sandal]

and in the channel darn $new @vale otter

And then he creates the ticket in the German area?

German (de) → English (en)

[small canopy]

how do i make a welcome thing with ticket tool

?

[shut bolt]

/de Yup, make sure to select a different channel per panel

[robust sandal]

Yup, stellen Sie sicher, dass Sie einen anderen Kanal pro Panel auswählen

English (en) → German (de)

[shut bolt]

What welcome thing?

[small canopy]

a welcome catagory when someone joins it welcomes them

[shut bolt]

That's not possible with Ticket Tool

[small canopy]

i saw it before on ticket tool but i lost it

oh

[shut bolt]

You can do a tag for welcome new users

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[vale otter]

sonst passiert das was ? ^^ https://prnt.sc/26fdj9k

[small canopy]

pablo

[robust sandal]

commandershadow

otherwise what happens? ^^ https://prnt.sc/26fdj9k

German (de) → English (en)

[small canopy]

@shut bolt

[shut bolt]

#546557408902905896

Don't ping staff

[small canopy]

oh sorry

can u pls help me with my server im kinda new with it

[shut bolt]

/de It won't work properly, its better to have one channel per each panel for TT to detect the proper panel

[robust sandal]

Es wird nicht richtig funktionieren, es ist besser, einen Kanal pro Panel zu haben, damit TT das richtige Panel erkennt

English (en) → German (de)

[shut bolt]

I can only assist you with Ticket Tool

[small canopy]

ok

may i add u to the server?

[shut bolt]

If you need assistance ask here or open a ticket in #🎫│make-a-ticket

[vale otter]

/en was mache ich falsch er erstellt das Ticket immer noch bei den Standard Tickets net in Germany https://prnt.sc/26fdn2g

[robust sandal]

what am I doing wrong he still creates the ticket at the standard tickets net in Germany https://prnt.sc/26fdn2g

German (de) → English (en)

[shut bolt]

/de Give me the server ID please

[robust sandal]

Geben Sie mir bitte die Server-ID

English (en) → German (de)

[vale otter]

hast ne dm oder was meinst ?

[robust sandal]

commandershadow

have ne dm or what do you mean?

German (de) → English (en)

[shut bolt]

/de That works, please stand by

[robust sandal]

Das funktioniert, bitte stehen Sie bereit

English (en) → German (de)

[vale otter]

ok

[shut bolt]

https://i.imgur.com/lWZ8AwN.png

/de Mark as this feature in the english panel, and select a channel for it

[robust sandal]

Markieren Sie diese Funktion im englischen Bedienfeld als und wählen Sie einen Kanal dafür aus

English (en) → German (de)

[vale otter]

ohh year thx. Wieso ist das so, was macht die Funktion ?

[robust sandal]

commandershadow

ohh year thx. Why is this so, what does the function do?

German (de) → English (en)

[shut bolt]

/de That makes the bot to check for the $new command in all the server's channels

[robust sandal]

Das bringt den Bot dazu, in allen Kanälen des Servers nach dem Befehl "$new" zu suchen

English (en) → German (de)

[vale otter]

ahhh... also muss ich für jeden dann jetzt einen eigenen Channel machen oder selber ein Ticket machen und dann jemanden hinzufügen.

Etwas umständlich, schade das man das nicht besser trennen kann.

[robust sandal]

commandershadow

ahhh... so now I have to make my own channel for everyone or make a ticket myself and then add someone.

A bit cumbersome, too bad that you can not separate it better.

German (de) → English (en)

[shut bolt]

/de You can make a hidden channel for english and use the command style from there

[robust sandal]

Sie können einen versteckten Kanal für Englisch erstellen und den Befehlsstil von dort aus verwenden

English (en) → German (de)

[vale otter]

ja das stimmt, aber dann habe ich trotzdem 5 weitere Channels die ich sehe..

[robust sandal]

commandershadow

yes that's true, but then I still have 5 more channels that I see.

German (de) → English (en)

[vale otter]

Und wieso kann ich /en manchmal nicht absenden ?^^^.....

[robust sandal]

commandershadow

And why can't I send /en sometimes ?^^^.....

German (de) → English (en)

[shut bolt]

/de Discord bug lol

[robust sandal]

Discord Bug lol

English (en) → German (de)

[shut bolt]

LMAO

[vale otter]

haha

@shut bolt You are the best! ich hoffe du bist noch lange wach ^^

[robust sandal]

commandershadow

@shut bolt You are the best! I hope you are awake for a long time ^^

German (de) → English (en)

[shut bolt]

Thanks mate!

I appreciate it tons 😄

[robust sandal]

Yareaj_

Ich schätze es sehr 😄

English (en) → German (de)

[wary mist]

Help my server isn’t showing up in the manage servers

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try that

[wary mist]

Oh ok

Hey

It said I got banned but I’m trying to get all my tickets done

From accessing the ticket tool website

[shut bolt]

Error 1015?

[wary mist]

Yea

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[wary mist]

Oh ok I was going to say because I’m trying to do 5 tickets for 5 channels

[shut bolt]

Whenever the dashboard receives many requests from a single user the ddos protection temp bans them, it fixes itslef

[shut bolt]

Hi, how is this exactly related to @pseudo glen ?

[mortal geode]

hey, trying to figure out how to make the bot ping a certain role when a ticket is opened

I went through the control panel and couldnt find anything

[copper owl]

You need to use {@Role Name} or {Role Id} in the Message Text of your Ticket Message, where you can edit under the Ticket Options

[mortal geode]

Does it need to be in brackets?

[copper owl]

yes because otherwise it wouldn't ping

unless you want to use discords formatting which takes more characters

[mortal geode]

Like this?

[copper owl]

yup

[mortal geode]

alrighty

[copper owl]

if that's exactly how you have the role named, then yes

[mortal geode]

thanks!

[copper owl]

Anytime

[vale otter]

/en gibt es ein Tutorial oder eine Anleitung wie man am besten die Beschreibungen Formatieren kann? Also Farben usw. was es da für befehle gibt?

[robust sandal]

is there a tutorial or instructions on how to best format the descriptions? So colors etc. what commands are there?

German (de) → English (en)

[copper owl]

/de it's either the translation or how you worded yourself because the question doesn't make the most amount of sense

[robust sandal]

es ist entweder die Übersetzung oder wie Sie sich selbst formuliert haben, weil die Frage nicht den meisten Sinn ergibt

English (en) → German (de)

[vale otter]

oh sorry

[copper owl]

if you speak English this would be alot easier for me, but if you insist on speaking German (no problem with that), we can have a German team

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[vale otter]

/en also man kann ja Beschreibungen erstellen für die Tickets zb. hier https://prnt.sc/26fff0k. Wie bekommt man dort Texte Farbig oder Punkte rein, gibt es dafür befehle ?

[robust sandal]

so you can create descriptions for the tickets e.g. https://prnt.sc/26fff0k here. How do you get texts colored or dots in there, are there commands for this?

German (de) → English (en)

[copper owl]

/de there are no commands. it's all just discord formatting or getting an indent on the internet

[robust sandal]

Es gibt keine Befehle. Es ist alles nur Discord-Formatierung oder ein Einzug im Internet

English (en) → German (de)

[jade topaz]

hey i bought tt prem but i can't access prem perks

[copper owl]

did you redeem it

[jade topaz]

i can see this....

[copper owl]

so you didn't redeem it

[jade topaz]

i have 2 ticket bots in the srvr one prem one normie

[copper owl]

Go to the subscriptions page and redeem it

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[copper owl]

second link and select the server you want

[jade topaz]

alright

i hope this is premium perks i am using

cuz i am able to toggle premium buttons

[copper owl]

you can do that without premium

[jade topaz]

lemme see if working or not

[copper owl]

you still haven't redeemed it

[kind dove]

hi, i made a panel and want it to have different reactions create tickets in different categories but so far can only find out how to put 1 reaction

[copper owl]

you need to make mutliple panels. Choose one of the panels and attach all the other panels under Attached panels in your general Options that can be found in your panel settings

that way you'll get more than one button

[kind dove]

thank you, i'll try that now

[copper owl]

👍

[mental owl]

So ticket tool won’t speak to my discord any longer and I don’t know what to do I tried to resend the panel to creat and it just say fail and to do the debug but I try using commands and nothing happens

[proper nacelle]

Hello can i create more ticket after closing previous?

[valid plaza]

having this issue as well

[slender minnow]

Depends how the panel was created by the server staff. Ticket limit can be changed from your server dashboard.

[proper nacelle]

It's can be one right?

If it close, i can't open second ?

[humble cliff]

Is there a way to change the ticket name to the person that claimed it? so instead of it saying Claimed-#0000 I want it to say Mewsie-#0000 instead.

[copper owl]

use {author.name}

in the claim name

[humble cliff]

Thank you!

[jade topaz]

can someone pls help me with ticket, I can’t understand how to set him up even with the docs and everything

[humble cliff]

Is it possible to have it where when a ticket is opened it makes its own category with the staff members name on it?

[copper owl]

No

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

@jade topaz create a panel ^ and send it to a channel in your server

[jade topaz]

… I’m sorry this makes no sense to me… 😭

[copper owl]

there's a gif that explains everything

what part of this didnt you understand exactly

[jade topaz]

everything, I can’t find where the gif shows

[copper owl]

it's on the dashboard

have you opened the dashboard

if not, i can give you the link for that

[jade topaz]

yes I have

I cannot find the panels thou

[copper owl]

what device are you on

[jade topaz]

iPhone 11

[copper owl]

you should see a on the top left

tap that, and continue accordingly

[jade topaz]

I do not 🥲

[copper owl]

you didnt open the dashboard

that's just the main page

[jade topaz]

OH

[copper owl]

click on manage servers, and select your server

then continue as mentioned above

[jade topaz]

OH IM SO SORRY I THOUGHT THAT WAS THE DASHBOARD

[copper owl]

no worries, common mistake

[jade topaz]

I did it! I made a ticket panel, thank you so much for ur support!

[copper owl]

No problem 👍

[slender minnow]

Like i said, it depends how the panel was setted up by the server staff. You need to confirm regarding this with respective server staff, however, incase you have access to the dashboard you can then increase the limit from the panel configs -> settings -> general settings -> ticket limit

[humble cliff]

Is there a way to let other players know they have been reported with out the whole ticket showing? Wondering if there is a more of a automatic way for this and not having to make staff reach out manually to the offender.

[copper owl]

not really no

you could add them to the same ticket

but otherwise, your only other option is to DM them or open a new ticket and then add them to that ticket as well

[humble cliff]

Ok thank you so much!

[jade topaz]

Hey uh I have admin in a server but it’s not letting me acces the server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[craggy geyser]

Follow this. Should help

[hexed canopy]

Hello, thus anyone know how to stop ticket-tool?

[fallow ingot]

What do you mean by that?

[hexed canopy]

It's generating tickets automatically

It's been flooding tickets

[fallow ingot]

It shouldn’t be,

#🎫│make-a-ticket

They will fix your issue.

[mystic hound]

For reference, it wasn't. They just had a lot of members opening tickets

[proper nacelle]

Does any command to create ticket in discord?

Or it can do only mode/admin server

[fallow ingot]

You can setup the $new command. If you’d like to make tickets for other users without them doing it.

[proper nacelle]

I want create a ticket for not my discord channel

They have bot. I don't create ticket, do you have any command?

[fallow ingot]

What do you mean?

[proper nacelle]

I am in one discord channel, i just member. A want to create ticket by myself, and talk to mod.

Understand or not?

[vale otter]

/en das habe ich nur als Admin Funktion gegenzeichnet, kann ich diese Text ausblenden lassen bzw. die Optionen unten nur für Admins anzeigen lassen nicht für die User https://prnt.sc/26fq0vb

[robust sandal]

I have only countersigned this as an admin function, I can hide this text or display the options below only for admins not for the users https://prnt.sc/26fq0vb

German (de) → English (en)

[shut bolt]

@forest goblet 👀

[forest goblet]

Das geht leider nicht, aufgrund von Beschränkungen von Discords Seite kann man solche Nachrichten bzw. Buttons nicht für bestimmte Nutzer unsichtbar machen. Entschuldigung für die Unannehmlichkeiten

[vale otter]

ok Thanks

[iron night]

Gave +1 Rep to @forest goblet

[vale otter]

/en wie kann ich jemanden rechte auf das Dashbord geben und kann man diese einschränken ?

[robust sandal]

how can I give someone rights to the Dashbord and can I restrict them?

German (de) → English (en)

[humble sequoia]

Dashboard Rollen

Jede Rolle, die du in den "Server Configs" als "Dashboard Role" einträgst, hat vollen Zugriff auf dein Dashboard.
Der Server Owner und Administratoren haben bereits Zugriff auf das Dashboard.
Sei vorsichtig, welche Rollen du dort einträgst.

[vale otter]

/en Ja aber was können dir alles dort machen wenn ich ne Rolle dort hinzufüge die sonst keine admin rechte hat auf den Server ?

[robust sandal]

Yes but what can you do there if I add a role there that otherwise has no admin rights to the server?

German (de) → English (en)

[shut bolt]

@forest goblet

[forest goblet]

Die können halt das Dashboard bearbeiten. Panels senden und so. Wirklich gefährlich ist das nicht. Auf dem Dashboard sind ja auch Logs, wo man alle Änderungen nachvollziehen kann

[vale otter]

Okay, weil ich würde dann Leuten zugriff drauf geben, die die Sachen übersetzen sollen.

[forest goblet]

Wenn du diesen Personen einigermaßen vertraust, ist das kein großes Problem. Das schlimmste was sie tun können ist alle Panels zu löschen oder Panels senden die @everyone pingen.

[vale otter]

ok Thanks

[iron night]

Gave +1 Rep to @forest goblet

[pulsar wolf]

can u recover closed tickets

[copper owl]

with transcripts only

if you didnt save the transcript, the only other way is to contact discord to recover the deleted channel

[jade topaz]

.

[brisk quarry]

Can anyone help me setting up the ticket tool pls

Mobile

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Same process as in PC

only difference is that to open Panel Configs is inside the

[vocal ivy]

how do i make it so differnt roles can see the tickets

[severe path]

[shut bolt]

Felix I have an explanation

[severe path]

I hear?

[shut bolt]

[steady mango]

I have an easy question. When a user clicks on the reaction to create a ticket, they get a message "Warning: You don't have permission to use this.".

[copper owl]

^ solved in a ticket

[steady mango]

I'm a premium subscriber, how do I get that role?

[copper owl]

check the pins in #🤖│bot-spam

[steady mango]

Thank you.

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[jade topaz]

Hey guys my transcript button is not adding to the panel for some reason

[pure sinew]

how do i send again a Create Ticket message

what's the command to do so

[copper owl]

you cant, that isnt possible

oh wait

the panel you mean?

[pure sinew]

yeah

[copper owl]

you can use $panel 1

[pure sinew]

the reaction thingy to create it

[copper owl]

or

$panel ID of panel

so if you have one panel, use $panel 1

[pure sinew]

yeah i want to send again this message because the channel history was deactivated

[copper owl]

this is the command

you can also do it VIA the dashboard

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[copper owl]

Like so ^

[jade topaz]

L

[pure sinew]

alright imma trythat

alr it worked, thx

[copper owl]

anytime

[pure sinew]

also i have a question

[copper owl]

go ahead

[pure sinew]

Are regular members not able to interact with tickets by default?

[copper owl]

nope

they should be able to react with tickets by default

[pure sinew]

alright, also how do i config to make it so only certain role is able to go into other tickets?

i have a Ticket Moderator role that i want to give that permission to

[copper owl]

Define a support role, you can do so in General Options, there's a Support Team Roles section

[pure sinew]

Okay thanks, that's all i needed to know

[jade topaz]

hi

how i can buy primum

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

sigh

when bot fix

[shut bolt]

What's wrong?

[brave crown]

does anybody have any problem with dashboard webpage? its to know if it's just me

[shut bolt]

Are you having any specific error?

[brave crown]

no error, It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Tool or check it's status

i rejoined and refreshed the webpage several times already

oh wait. maybe im dumb, what permissions do i need to customize the bot?

[shut bolt]

Try this out please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Log out and log in

If doesn't work

Check the note and run the given command there

[brave crown]

.

[shut bolt]

The note

[brave crown]

ok that would be all, ty very much

[shut bolt]

Sure! Have a good one mate

[halcyon flint]

Do tickets close automatically ever?

[shut bolt]

Nope

You need to close them

[bronze radish]

hi

i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

[flat river]

Thought so. Just making sure I didn't jack it up somehow. haha

[shut bolt]

No problem ajajaja

Btw

Please do $pc in #🤖│bot-spam

[flat river]

So now that I've done that, and invited the premium bot, does it automatically transfer everything I've done to the other?

[shut bolt]

Just resend your panels and you are good to go

[frosty thorn]

Okay. Thanks

@shut bolt thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure 😄

[flat river]

Newest embed to provide support when "eyes on" is needed.

[shut bolt]

[eager cargo]

ok @jade topaz

[jade topaz]

yes

[eager cargo]

you need to delete your current ticket or up ur ticket limit

to create more tickets

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[eager cargo]

like so

[jade topaz]

i dont have ticket created in one of my server

[eager cargo]

are you sure there's no channels that are named ticket?

[jade topaz]

that is not my server

[eager cargo]

oh, so you don't have admin in it?

[jade topaz]

there was but i left but forgot to close ticket

[eager cargo]

that's the reason why then

[jade topaz]

left the server

[jade topaz]

so how may i get sort out

[eager cargo]

contact the server admins and ask them to up the ticket limit or delete your ticket

[jade topaz]

ok

thanks

[eager cargo]

yeah

[trim hare]

its if its a me broblem but all my bots have a bot role which has admin permission turned on, and them all work in the tickets, all but pluralkit. is it a conflict between plural kit and the ticket or something i need to fix from the dashboard?

[forest goblet]

That's not known, please ask in the PluralKit support server. Sorry for the inconvenience.

[cunning sinew]

Hi

[trim hare]

thanks

[random fulcrum]

Guys how do I fix "Servers - (server not showing up? try relogging)" when I open manage-servers

[bronze comet]

Log out of the dashboard and back in again, simply refreshing the page would not work.

[random fulcrum]

Ohh

It worked now, thx you a lot

[halcyon thorn]

where can i find the support ?

[craggy geyser]

WTF

[bronze comet]

Please whitelist ticket tool from the security bot

[craggy geyser]

He wanted to delete my server

[copper owl]

Tickets are created and deleted

thats how it works lol

it wont delete any current channels, just the channels IT makes

[craggy geyser]

So now how did the discord server want to delete me?

[copper owl]

what?

[craggy geyser]

Bot wanted to delete my Discord server and security was prevented

[halcyon thorn]

Can someone help me i dont know how to call a support

[errant pilot]

It wanted to delete a channel on your server, not your entire server

[copper owl]

also that channel is a ticket channel

a channel it created

it cant delete your server, and it wont delete any of your current channels

[copper owl]

what's up?

[halcyon thorn]

i need help for somhing a ban and i want o explain me and talk

[copper owl]

are you sure you're in the right server

where did you get banned

[halcyon thorn]

LonlyWolfes rus

[copper owl]

yeah this isnt the right server

[halcyon thorn]

where can i find the other one =?

[copper owl]

no idea

im not even sure what you're talking about exactly. i havent personally heard of LonlyWolfies Rus

[halcyon thorn]

a rust server ? what is this here ?

Server Name : LoneWolf

[copper owl]

it's a ticket tool support server

we arent tied to rust in any way officially

[halcyon thorn]

oh

[wanton delta]

good evening I put the bot in my channel but I don't get the reaction to open the tickets

[copper owl]

did you make a panel?

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[wanton delta]

Yes

[copper owl]

update your discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[wanton delta]

ok solved. just had to update discord 😂😂😂

One more thing, I saw that next to the symbol role name, I'd like to know how to put it if you can

[copper owl]

this is a level 2 boost thing

you need to have Level 2 Boosts to unlock that

[wanton delta]

👍

[prime bridge]

DS|w҈k҈♥ has been timed out for 10m
Reason: Posting Discord Server Invites

DS|w҈k҈♥#3658 | 892305272071155742

[fringe terrace]

hello my bot stoped work

Infinity Rp - Ticket
BOT
— Hoje às 13:56
System Failure: Panel "501043870818591197" not found

any1 know how do i fix ?

[shut bolt]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot does not have longer access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[shut bolt]

Refer to the second error, the panel you are trying to create a ticket from was probably deleted

[fringe terrace]

thanks fixed

[sonic root]

hi

[lapis idol]

so what seems to be the issue

[sonic root]

i just added the bot and im not sure how to use it

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lapis idol]

^

[sonic root]

got it working thanks

[junior dagger]

C

C 722855162292469791

[dark kraken]

How to suggest?

[copper owl]

pinned in #💡│suggestions

[dark kraken]

ok ty

[copper owl]

use the command in #🤖│bot-spam

[obsidian ibex]

How can i rename a ticket?

i forgot

[copper owl]

$rename <new name>

[obsidian ibex]

oh i was right

thank you

thanks @copper owl fast response

[iron night]

Gave +1 Rep to @copper owl

[obsidian ibex]

uhm

[copper owl]

make sure you're using the right prefix

[obsidian ibex]

wdym?

[copper owl]

the prefix

$

your server could have changed it

make sure you're using the right one

[obsidian ibex]

oh ye nvm its ! i guess ty

[jade topaz]

GUYS I NEED HELP AS I MINT A NFT BUT IT DOESNT SHOW IN MY METAMASK

CAN SOMEONE HELP?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silk glacier]

I tried looking for the answer to my question, but I might be missing it? When you use t!transcript for a channel, is there a way for the transcript to be sent to an archiving channel instead of being in the one where you're using the command? IE is there an option for t!transcript #archived-channels or something like that?

[copper owl]

yes.. thats exactly how you use the command

t!transcript #channel

otherwise, you can just do this with the button

On the dashboard, if you go to Panel Configs, then settings on the panel you want to edit, you can head over to Logging Options and define a Transcript Channel

once you do that and save, whenever you press the Transcript button on a closed ticket, it will get sent to the channel you defined

[silk glacier]

Well I'll be damned, I was right. This isn't for tickets which is why I was curious/confused. There's several old channels that I didn't want to delete and I just found out that you can make a transcript of it, so I wanted to be able to do the command in the channel and it automatically goes into an archive-channel. Does it work that way without a ticket, or do I have to do the transcript #channel command every time?

[copper owl]

you need to use the command, and you need premium to be able to use the transcript command outside of tickets

[silk glacier]

Alright that I do have

[copper owl]

so just go into the channel

t!transcript #whatever-channel-you-want

and boom, you save a copy

there is a limit, 1000 messages. and I dont think it can save a message over X amount of time.. what is X? Ill find out in a second for you

[silk glacier]

I just realized I'm being dumb.

[copper owl]

so any messages over a week old would not get saved within the transcript (credits to big AI @atomic solstice)

[silk glacier]

Gotcha gotcha. I just realized that typing t!transcript and having it to go to the chosen channel automatically is the exact same thing as typing t!transcript #archived-channel I haven't had my coffee, apologies.

[copper owl]

no worries

[silk glacier]

And before I forget... thanks @copper owl ! Give ya some rep there 😄

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

thank you

[drifting pond]

I know I was told a while back, but how do I get the icon ID of an emoji?

[copper owl]

you can use the built in $id command

[drifting pond]

ah

[copper owl]

$id

[humble sequoia]

<:ttonline:818757771310792704>

[shy onyx]

is it possible to auto delete a ticket once closed?

[plain surge]

Yes, instead of tapping on the delete button, you can set it so that the ticket deletes automatically when it is closed

Go to the Dashboard > Panel configs > settings > General options > Two step ticket

[jade topaz]

Umm, when you do the message how do you ping a Mod in your server so they can take care of the ticket?

Like when you put it in the channel you wanna put it in.

The ticket btw.

[shut bolt]

Hi there

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Go into your ticket message and in the Message Text field use {@Role name} and replace Role name with the actual name of the role you want to ping

[jade topaz]

Okay.

Where is @Role name?

I don't quite see it.

[shut bolt]

You need to add it yourself

[jade topaz]

OHHHHHHH i get it now.

[shut bolt]

😄

[jade topaz]

Thanks.

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

🙂

[shut bolt]

Sure mate

[jagged quail]

Hi. DO you know what happens when a ticket of this tool gets closed. Does it get deleted or it is saved?

[shut bolt]

By default it will stay closed unless you either indicate it to delete or disable the close state. Regarding the saving part, you can save a transcript of it if you are willing to

[gaunt tinsel]

hi

Where is the settings button

[humble sequoia]

━━ moved to ticket ━━

[gaunt tinsel]

?

[flat river]

Check the channels list. There should be a ticket channel only you can see now.

[gaunt tinsel]

Yep i made one

[flat river]

👍

[dim bison]

Not sure if I am misremembering this but, isn't there some reaction you can use on a existing panel that makes the bot update the panel? Like if you have edited the panel

[shut bolt]

No longer possible

But, it can come back 👀

[dim bison]

That would be great!

[shut bolt]

Yes! There amazing things coming for the bot 😄

[dim bison]

😮 !!

[shut bolt]

[shell rune]

It won't let me click create panel.

[dense eagle]

When trying to close a ticked it gave me "System Failure: Missing Access"?

nvm

[dapper cove]

How do I setup up this feature I’m new to this stuff ☺️😅

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[regal goblet]

@dapper cove ^^if you need further explanation, I'll be happy to help

[dapper cove]

Do you need premium??

For it to work

[regal goblet]

Not necessarily, premium bot have extra features but you don't need it to be able to create tickets @dapper cove

[dapper cove]

Oh

I’m on iPhone so I guess it’s harder to setup 😂😅

??

I dot see the panel on the dashboard

Am I being blind or??

[regal goblet]

@dapper cove have you already created the panel?

[dapper cove]

No

I don’t see the option for it

Am I just being stupid or??

Nvm

[feral portal]

Hey I need some help. my picture on my ticket is not uploading

like it just shows the loading dots

[tranquil pivot]

how i can mention a role?

@regal goblet

when i open the ticket i want to the bot mention a role

in the message

[bronze comet]

Please do not ping support staff. You may use {@role name} (must be exact)

[tranquil pivot]

❤️

@bronze comet

!!

[forest goblet]

Please leave out role, it's just {@Support}

[tranquil pivot]

not working

i will try