🆘│community-support

[lapis idol]

is that the role id?

[modern dagger]

yes

[lapis idol]

if so remove the @ symbol

it’s just {roleid}

[hard cape]

And change {}

[modern dagger]

ty

u guys are pro

thanks @hard capethanks @lapis idol

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[modern dagger]

thanks @lapis idol

[iron night]

Error: You're still on cooldown

[modern dagger]

thanks @lapis idol

[iron night]

@modern dagger :: You can't rep Trent#4594 for 59 minutes and 55 seconds. Try coming back later?

[modern dagger]

bruh

[hard cape]

yw

[lapis idol]

Don’t worry about it bubba, the whole community is here to help 🙂 Create a ticket or find help here if you need anything else

[left steppe]

can someone help me

[hard cape]

Hey

I can help u!

[left steppe]

How do I make the bot send closed ticket transcripts to

[hard cape]

You need to set a transcript channel

[left steppe]

How do i do that

[hard cape]

Go to dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[hard cape]

Then to panel configs

Then settings of a paneů

panel*

Then Logging Options

[left steppe]

Ok tysm

[hard cape]

yw

[forest goblet]

@unreal elbow Please do not trigger the translation bot if you don't need it

[keen phoenix]

Is there a way i can close a ticket and have it message that person why the ticket was closed?

[hard cape]

Hey!

[keen phoenix]

hey 🙂

[hard cape]

There is a way, But It’s feature

[keen phoenix]

ah okay I see

its 2.99USD /m right?

[hard cape]

Ok!

And second subscription is 5$ I think

[plain surge]

@hard cape is right on it being a premium feature, but please keep in mind that DM when ticket is closed only sends a predefined message, set in Edit closed DM.

You would be looking for DM transcript, which DMs the ticket owner the transcript of the ticket. You can have 2 things to achieve what you want

Either state the reason in a message in the ticket so when they open the transcript they see it

Or have the bot rename the channel when closed to the reason, which will show up in the transcript message embed

~
Okay my bad, my colleague @copper owl notified me that you can use the variable {reason} in the Close DM message

So you can use that instead

[keen phoenix]

Gotcha okay - will look into it and follow up with my team. We just have like 40 open tickets at any given time and would rather people just open one when they've got the right info instead of leaving it open for 4-5 days at a time

thanks for your quick & detailed response!

thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

Error: You're still on cooldown

[plain surge]

No problem 👍

And thanks @hard cape for the response as well

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[rough stirrup]

Hello, why is my server not displayed on the site?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rough stirrup]

Thank you very much!

Thank you very much! @copper owl

[iron night]

Gave +1 Rep to @copper owl

Error: You're still on cooldown

[frigid badger]

How do you make a ticket ping someone?

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1642244593:R>
<t:{!time+43200}:R> ➞ <t:1642158193:R>
<t:{!time+43200}:R> ➞ <t:1642201393:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[bronze comet]

Refer to our role variable: {@role name} <- must be exact or alternatively {roleid} which is a string of numbers, it would be best to place this outside of an embed

[frigid badger]

Ty

[jade topaz]

Why?

[bronze comet]

I don't believe this is related to ticket tool support. This would likely involve the support team in the server you are in with this user.

[cobalt citrus]

hey

[shut bolt]

Hello there

[reef pendant]

Hello, how do you actually see the contents of the ticket someone creates?

the bot just creates the ticket channel and says "Someone will get to you shortly"

Can anyone please help me! It would be greatly appreciated

[regal goblet]

Did the user actually submit something in the ticket?
When they touch the button to open a ticket they need to write and send the message, in the ticket that was opened for them

[reef pendant]

yeah ill verify with them i guess. thank you!

[iron night]

Gave +1 Rep to @regal goblet

Error: You're still on cooldown

[jade topaz]

how do i make the ticket's name into the user

[copper owl]

you can use the $rename command or with premium, automatically do it via the Ticket Opened channel name that you can find under Ticket Options

[fringe tusk]

Hi

For example, someone's opening a ticket, and I want the moderator to turn it off, not the person who opened it.

[copper owl]

and by turn it off, you mean close it?

[fringe tusk]

I just want the moderator to be able to close the Ticket.

[copper owl]

You can do so by going to Button Options, which is found in your Panel Settings. There, you can edit the Close Ticket button and make it Support Team Only. This way, the support team roles you defined are the only ones who can close the ticket

[fringe tusk]

Ok, thank you.

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[copper owl]

No problem

[verbal plinth]

Hi there,

is it possible that the nickname is in the subject of tickets? Thanks very much

[jade topaz]

Hey

It’s possible, but automatically it’s premium feature

{ticket.user.nickname} is the variable for nickname

Or you can rename it by using command $rename

@verbal plinth ^

[icy island]

Hello

[verbal plinth]

Thanks very much.

Unfortunately, it does not resolve the variable. The subject then says "Ticketusernickname"

[jade topaz]

So it’s not working? You have to put the variable to Ticket Opened channel name

[jade topaz]

Hello, do you need help?

[haughty cobalt]

hello does anyone know how to close ticket tool in your own server?

[copper owl]

are you looking to stop people from opening tickets?

[haughty cobalt]

yes!

[copper owl]

the easiest way is to just delete the panel message

another good way is to remove people's ability to see the channel where the panel message is located

another good option is disable the button entirely in Button Options. You can disable the Create Ticket button there

those are 3 options, choose the one you'd like to go with

[haughty cobalt]

okay thank u

[jade topaz]

Hey@solemn lantern ,

every things Marked with are premium feature.

[copper owl]

they would be marked with a

not

[jade topaz]

Sorry!

[copper owl]

No worries

[prime bridge]

Uta has been timed out for 10m
Reason: Posting Walls Of Text

Uta#4113 | 557603709496983562

[short stump]

@pale pilot

[copper owl]

already reported

[short stump]

as well as reporting the link for wick not catching it

[copper owl]

ill delete but we have to wait for mod to ban

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Nitro Scam
Moderator: @pale pilot

[copper owl]

also simple

check OP

theres another one as well

a 2fer

[wicked bear]

I would like some information about a strange event that happened on my server.
Members of my server are saying that they cannot see the Ticket Tool Bot button.
Is there any way to fix this?

[wicked bear]

👇 Here's a picture of the evidence.

👇 Normally, this would happen.

[hard cape]

Hey

They need to uptade their discord

[wicked bear]

Thank you.
I'll ask him (a member of the server) if he's updated it.

I had the same problem as the image on my iPhone 12.
I heard it doesn't happen on iPad, so maybe the update is the problem.

[hard cape]

yw

[stone bear]

is there a way to change the permissions of the channel when they open one

[hard cape]

Hey

There is a way to change it

Go to Permission Options

[stone bear]

okay how because I dont want people to embed links in the tickets

on the dashboard?

[hard cape]

yep

And pick what you want in it

[coarse folio]

for some reason it will send dm when the user closes ticket then send dm again when i delete the chat

how do i make it to send it only once

[hard cape]

Pick deleted or closed only

Not both

[coarse folio]

for both of them

[hard cape]

pick deleted/closed one

not Closed and/or Deleted

[coarse folio]

is that good

[hard cape]

If you want to have it like this, its good

But it wont send a trasncript 2 times

Now

[coarse folio]

okay good thats what i wanted thanks a lot ❤️

[hard cape]

yw

[coarse folio]

thanks @hard cape

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[desert totem]

Hi if i want different options to select what type of support a user want how do i fix that?

[hard cape]

Hey

So you want to change permissions of support role?

[desert totem]

I mean like if a player has a question or has found a bug within my minecraft server i´d want them to select option 1,2,3

depending on what type of support they need

[hard cape]

Oh, thats feature called multi-panels

But its for premium feature

[desert totem]

oh oki

[hard cape]

You can do it like this:
1.) Create 2+ panels
2.) Put them to multi-panels
3.) You're done

[desert totem]

oki but i dont have premium tho

[hard cape]

Yea, you can try 7 days trial, or get it by voting - $vote in #🤖│bot-spam

But when premium expires, it wont work

[desert totem]

oki

thanks

[hard cape]

yw

[copper owl]

if you dont want to get premium

you can always just send the panels separately

[desert totem]

i see thanks for the support

[copper owl]

it doesnt look as good, but it still functions fine

[desert totem]

i cant seem to see the ticket name when i create a ticket

[copper owl]

are you using view as role

[desert totem]

am i not suppose to?

[copper owl]

not really because it doesnt do anything in this situation lol

ticket tool uses User permissisons

not role permissions

[desert totem]

oh ok i am new to this thing lol

[copper owl]

so using View As Role wouldnt show you anything

[desert totem]

could you maybe try it if you have time?

[copper owl]

you can send me the ID of the server and I can check if it works fine from my end

[desert totem]

ok

in a dm?

[copper owl]

in here

dont send an invite

[desert totem]

ok

[copper owl]

you'll get muted

send the ID of the server

[desert totem]

like this? :931901217481850903

[copper owl]

yup

[desert totem]

ok

[copper owl]

thats the channel ID

whats the name of the server?

[desert totem]

name is Server Test

[copper owl]

yup both panels should work perfectly fine

[desert totem]

ok

[desert totem]

how do i do so only Support Team roles can close and delete tickets?

[hard cape]

Hey

Go to button options

And close/delete ticket

And Support only

@desert totem

[desert totem]

ok ty

[hard cape]

yw

[desert totem]

also do i need to add disabled roles?

[hard cape]

No, you dont need to do it

It’s optional

[desert totem]

okay thanks @hard cape

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[hard cape]

yw

[sleek oak]

is it normal if the bot is offline on my serrver ?

[shut bolt]

Not usually

May I have the server ID please?

[sleek oak]

873096436408008704

here is it

[shut bolt]

Great, please stand a second

[sleek oak]

okay

[shut bolt]

Okey, apparently there is a problem with the shard your server is in, I'm notifying our managers so they can take a look

[sleek oak]

alright, thank you

[shut bolt]

It seems that the problem has been fixed, can you please check again?

[sleek oak]

one moment

yeah its fixed

have a good day

[shut bolt]

Same

[desert totem]

How can i make it so when a user creates a ticket only the creator and Support Team role can see all the msgs?

[humble sequoia]

https://tickettool.xyz/manage-servers

[desert totem]

i added multi-panels and how to a make it so ppl can react with a emoji depending on what type of support they need?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[desert totem]

And i can add reactions like emojis?

[shut bolt]

The button itself has an emoji

If you want to edit it

Panel Configs
Settings
Button Options
Choose the Button you want to edit
Settings

[desert totem]

idk how to explain it further

like there is a server i am a member of and i think they use this bot

like i want it like this : Please select a category that fits your inquiry, and answer all questions until the ticket is opened.

If you leave a question unanswered for 15 minutes your ticket will be deleted automatically

Please respond with a number corresponding to your answer (1-3)
1.
I need help with the alerts.yml
2.
I have a issue/problem with the plugin
3.
I just have a question
Respond with "close" if you would like to cancel making this ticket

[shut bolt]

The way to do that would be using multipanels, not reactions itself, one panel per number and that's pretty much it

[desert totem]

oh ok

do i use default prefix or my own prefix? or am i missing something?

[shut bolt]

The default prefix is $

For changing it

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[shut bolt]

Go into your Server Configs and that you can update it as shown in this GIF

[desert totem]

yes i know ive changed the prefix

[desert totem]

is it possible to add auto deletion?

[shut bolt]

You can make a ticket to be auto deleted immediately after its closed, but its not possible to do it after X minutes

[desert totem]

okay thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure, if you need help on doing it, let me know

[desert totem]

ok btw i solved the issue 😄

with multi selections

[shut bolt]

Nice!!

[desert totem]

yes but i have another question lol

the varible {reason} can i use it only for close ticket command? like i want it to say Your ticket was closed with the following {reason}

[tight helm]

The bot is working on one of my servers but not the other. It doesn’t respond when I @pseudo glen help either.

[honest burrow]

can you activate the ticket bot in portuguese?

[sullen blaze]

How can you find out information on the spoofer. If it's working or not. It says in test. What's that mean?

[shut bolt]

Yup, close and command style tickets

[shut bolt]

what's the server ID?

[shut bolt]

Not currently

[honest burrow]

Thanks

[shut bolt]

Wrong server, we are the support for @pseudo glen

[tight helm]

473197481061122048

[shut bolt]

Stand by a second please

[desert totem]

@shut bolt where would i find that?

[shut bolt]

#546557408902905896 please don't ping Support Team

[desert totem]

ok sorry

[jade topaz]

Hello

[shut bolt]

Are you sure the bot is still invited to that server?

[shut bolt]

Find what?

[jade topaz]

Ticket limit is the limit of all users ticket al of one user only?

[desert totem]

The thing you said

[shut bolt]

Ticket Limit is the amount of tickets a single user can open per panel

[jade topaz]

Can I make limit for tickets..?

[shut bolt]

Currently you can only set limit per users, not a limit for the whole server

[tight helm]

Yea I see it in members list.

[jade topaz]

Can I make only specific roles close the ticket?

[shut bolt]

Which of the two bots do you have invited, @humble sequoia or @pseudo glen ?

[tight helm]

Primary

[shut bolt]

Yeap, go into your Panel Configs open it's Settings, then go into Button Options and click on the Close Button Settings mark @everyone as denied and your role as enabled

And Save changes

[bronze comet]

There is a limit for the whole server

[shut bolt]

Nope

[shut bolt]

Do the same for the command in Command Configs and you are good to go

[bronze comet]

[shut bolt]

Yeah, that's the amount of tickets a user can open Across all panels

Not for all users

[desert totem]

where can i find that?

[shut bolt]

Command Style ticket options?

[desert totem]

yes

[shut bolt]

https://i.imgur.com/ZPZrhse.gif

[jade topaz]

This will be denied by the reaction too?

[shut bolt]

You mean the button?

One is for the button and the other one is for the command

[jade topaz]

There is a reaction that when I click it the ticket close or delete or etc

[shut bolt]

A button

We don't support reactions for a couple months now

[tight helm]

Pablo should I just kick and reinvite it? Will the old tickets still work

[jade topaz]

U mean I cannot make the reaction work only for support roles?

[shut bolt]

Could be a good option

[shut bolt]

I've told you already Reaction ≠ Button

And yes, you can make a button or command support team only

There's a slider for that

[desert totem]

okay thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[desert totem]

Great support team you´ve got here i will def keep having this bot 😄

and maybe even buy premium

[jade topaz]

What is the benefits of the permissions after the ticket close?!

The permissions will make what?

[shut bolt]

You can set which permissions each group should have once the ticket is closed, for example, removing the user access to see the closed ticket

[desert totem]

also how can i name a ticket for like Bug report or question or Support

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

Go into the Opened Ticket Name

And edit it

That to make it by default, which is a premium feature

You can manually rename a ticket using $rename new name

[desert totem]

so then it would be ticket {ticket-name} depending on witch ticket it is

[shut bolt]

It would be ticket-{panel.name}

[desert totem]

oh

[shut bolt]

Here you have a list of all variables + an explanation of each one of them

https://docs.tickettool.xyz/dashboard/panel-configs/supported-variables

[tight helm]

I reinvited the bot and it’s appearing offline and still not responding.

[desert totem]

ok thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

I'll move this into a ticket if that's okey with you

[tight helm]

Sure

[severe lava]

i have the bot added its not poping up

@shut bolt

[shut bolt]

#546557408902905896

[hard cape]

Don’t ping staff please

[shut bolt]

Rule 4

[jade topaz]

OK I got it

[severe lava]

my bad

[jade topaz]

What is logging channel?

[shut bolt]

A channel in which the bot logs actions such as open, close, transcript saving etc

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[jade topaz]

What is command style tickets?

[shut bolt]

Creating tickets using the command $new

[jade topaz]

Aah k

Thank u very much @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[copper owl]

jesus our tags are hella big on mobile

[jade topaz]

I have another question...how can I write a message with a title like this...Is it for premium only?

[hard cape]

Premium only

[copper owl]

how is it premium only

[hard cape]

You can edit this in panel message

[copper owl]

the title can be edited by changing the name of the panel

[hard cape]

But description cant i think

[copper owl]

you can edit the panel message for free as well

[jade topaz]

Can I make a message like in photo (title and description) free?

[copper owl]

photo is premium

[jade topaz]

Or premium?

[copper owl]

title and description you can edit for free

[hard cape]

oops sorry then

[jade topaz]

How...in rename panel there is not title...desciption only..

[copper owl]

the title of the panel is the name of the panel itself

thats how it's configured by default

if you want the title to be دعم عربي فني , you name the panel as such

in other words, the title and the little small description can be edited without premium

[jade topaz]

So...I can edit description from where?

The title is from rename panel...and description is from where?

[copper owl]

$arpanelmessage

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[copper owl]

here's where you can edit the description ^^

to edit the title, press the Rename Panel button

[tardy halo]

hi guys

how can i mass delete tickets

[copper owl]

not a thing

you need to delete them individually

[tardy halo]

oh okok

[jade topaz]

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

اهلا و سهلا

[plain turtle]

hello, im trying to send my ticket panel in a channel but it just wont send, an error comes up saying run $debug in the channel for fixing errors, but when i do that the bot doesnt respond me.

[shut bolt]

May I have the server ID please?

[plain turtle]

sure
915934173598998558

[shut bolt]

Thanks, please stand by

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[shut bolt]

Follow these steps to solve it, you are having an error with the bot as shown

[plain turtle]

alright, ill try it, thanks for the fast response, appreciate it!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure!

[jade topaz]

Can the bot make mention to a role with the message he send when a ticket open?

[shut bolt]

Yeap

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Follow these steps and you'll be able to make it work

[jade topaz]

Messege text is outside the embed true?

[shut bolt]

Yup

[jade topaz]

Should I make any thing else?

[shut bolt]

Nope

[jade topaz]

Should I put {}?

[shut bolt]

Save changes

And that's it

[shut bolt]

As you used the native syntax, there is no need to do it

[jade topaz]

In ticket count....how to amke it count normal?

1-2-3-5......

[shut bolt]

It adds a number each time a ticket is opened

So if you want to go back to 0, set the number in that picker and Save changes

[jade topaz]

Sorry, What is the number?

[shut bolt]

This one here

[plain turtle]

Thanks a lot dude, it worked for me!

[shut bolt]

Sure!

[jade topaz]

Should I leave it to go back from 0?

[shut bolt]

If you want

It's your decision

[jade topaz]

K thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[jade topaz]

Hi

Whe This?

[hard cape]

Hey

Try to log out

And then log in

[jade topaz]

Ok

Thx

[hard cape]

yw

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

@worn olive for using the bot's commands use them in #🤖│bot-spam

[worn olive]

Oh sorry

[shut bolt]

No problem

[safe basin]

ayo why does my server dont pop up when i try to manage it i tryed a few times to refresh or log in again

i am an owner of 2 server and only 1 pops up

[bronze comet]

Log out of the dashboard then back in again, simply refreshing will not work.

Also make sure to invite the bot to your server first.

[safe basin]

alr

where can i find the settings in ticket tool for example. '' closed tickets''

[bronze comet]

What do you mean by this?

[safe basin]

nvm

its fixed

[river carbon]

Hey is there a way to move tickets to a category via command

[hard cape]

Hey

[river carbon]

or does anyone know of a bot who can do that

[hard cape]

I think It’s not possible

And of other bots, Maybe

[river carbon]

Ah, theres like 100+ tickets and Im trying to find a more efficient way to move it to their appropriate category

Its hell lol

[hard cape]

But with a command you cant

Oop

[leaden horizon]

What if my members cant make a ticket becuase they dont have perms even without any restrictions

[delicate jasper]

is there a place where i can access my ticket details if it was closed

[lapis idol]

Your transcripts!

[delicate jasper]

is this on the website, where are these?

[lapis idol]

Basically a receipt of your transcript! You can set it up via our website

[delicate jasper]

im a customer from a server, can i still see thhose transcripts even though I havnt signed up yet. Ticket was closed yesterday

[lapis idol]

Transcripts would only be sent to the servers support team unless they had their permissions set to send transcripts to user after ticket closure

[delicate jasper]

So there isnt a way for my to obtain it it without the consent of the server owner

😔

[kind hawk]

If you didn't receive it in DM from the bot, or it's not available from the person managing the system server-side. Then no.

[junior shadow]

Need help please

I cant get back on the chats for some reason?

[kind hawk]

You are in the chat.

This is the @pseudo glen support server.

[gaunt carbon]

How do i make it where whenever someone makes a ticket, the spefic role can see it

someone made a ticket and it pinged the role but they dont have access to see it

[carmine jungle]

Where do I set the support role?

Can't find it in the dasjbaord

[dense ember]

i was wondering if its possible to make it so if someone opens a ticket and they have a certain role the ticket is higher up on the list of open tickets? hope that makes sense lmao

[pale pilot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[pale pilot]

@carmine jungle @gaunt carbon

[pale pilot]

Not possible unfortunately

[dense ember]

Yeh, I found that out. Is there a way I can suggest it tho?

[gaunt carbon]

Appreciate it !!

[pale pilot]

s!suggest

[atomic flicker]

how do i make the ticket send a ticket in my server

[short stump]

hey!

[atomic flicker]

hii

[short stump]

are you just wanting to setup ticket tool basically?

[atomic flicker]

yes

[short stump]

trying to get tickets to work?

[atomic flicker]

yes

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[pale pilot]

@dense ember oops, replied to the wrong comment

[dense ember]

Lmao thanks

[stone bear]

Hi, is there anyway to send transcripts to another discord server

[fathom flame]

Hello, my issue in within a discord that limited 1 ticket per user. I'm not able to open a new ticket cause one already created somewhere. I don't see it tho, my perms are not enough (I was before), and the title has mostly been rename. I expect that this ticket has become a channel and other user aren't even aware of that. Is there anyway I could find or just close this ticket ?

[regal goblet]

If you don't have perms to see your old ticket, then there is probably no way to find it by yourself, best I could suggest is contacting an Admin/Mod from that Discord Server to help you out

[fathom flame]

Allright, worth a shot to ask in that peculiar case, thank you

[stone bear]

this possible?

[lapis idol]

sadly it’s not, you can only send transcripts within your discord server

[stone bear]

how can I send my transcript to another channel

like not manually

[stone bear]

thanks tho

[iron night]

Gave +1 Rep to @lapis idol

[jade topaz]

Hello, where should I go to find the Pixel Gun 3D account?

[copper owl]

You can either use $transcript #channel_name or define another channel

[copper owl]

no idea, you're in the wrong server to ask for this

[jade topaz]

Ok.. sorry

[stone bear]

ok. no way to make it where when I press the button it does it

[copper owl]

Well

yeah there is

It's found in the Logging Options

There you can define a Transcript Channel

[stone bear]

awesome

thanks

[hard cape]

It’s possible when you do backup metod And still have a transcript channel in the “original” version

[copper owl]

not really...?

thats like saying the mods on the server that you backed up will get pings because it uses the same role ID

[prime orchid]

Is there a function to allow for a ticket to be "switched" to another uh.. I want to say categories but looking at the way things are.. switch to another panel.

(i.e. user picked the wrong kind of support they need)

[ripe bramble]

hi, im trying to make a ticket but i cant cus i dont see my server help?

[jade topaz]

Hello, try to log out from the dashboard.

[ripe bramble]

okay

oh i see it ty!!

[jade topaz]

Your welcome

[ripe bramble]

thanks @jade topaz

[iron night]

Gave +1 Rep to @queen bluff

[copper owl]

not a thing as of currently

[prime orchid]

Hmm. Ok

[velvet crest]

Is there a way to make it so that users that open a ticket can only be seen by administration+ ?

[kind hawk]

This is where you setup your support team roles. Settings > General options > Support Team Roles

[velvet crest]

Ah alright

[void knot]

Does online transcripts gets deleted after an amount of time?

Ping ne when you answer me
Ty

[jade topaz]

@void knot Hey, transcripts in a transcript channel wont be deleted

[void knot]

Oh ok.

Thank you

[jade topaz]

Your welcome!

[lapis idol]

please refrain from pinging staff members if unnecessary! However just help out and answer questions that other users ask when needed

[hard cape]

I did backup method and transcripts were sending to the 1st server

[jade topaz]

Is there any setup guide

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

@jade topaz ^^

Thx

Your welcome

[jade topaz]

I have the both roles but the mention does not appear in notification..

And the message must be yellow color when someone mention me or my role

How to make the bot have permission to mention all roles?

In all tickets?

[woven tusk]

How do I do like this

@safe prairie@severe path@hybrid dagger

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

.

[woven tusk]

Look how I got

@hybrid dagger@severe path

[severe path]

give the bot role this perms

[severe path]

stop ping the support team

[jade topaz]

From the dashboard?

[severe path]

bot role

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[jade topaz]

You have to change buttons

[severe path]

@woven tusk

[jade topaz]

Thanks @severe path

[iron night]

Gave +1 Rep to @severe path

[jade topaz]

Is it possible to set up a two-stage ticket with branching conditions? So the first stage ticket opens with the option to choose subsequent type of query, e.g. 'three buttons' and the user clicks on any of the buttons that then generates the 2nd stage ticket. So I don't have to have three separate panels for three different queries - I'd like to merge all three into one through two-stage system.

Also, I want to disable the messy message that appears to the bottom of the channel where the panel lies each time the user clicks on the ticket to open. Possible?

Ping me should this message find you well and you intend to reply.

[pale pilot]

@jade topaz The first request is currently not possible, however the next major update will allow for you to do something like that. For now all you can do is make a multipanel, so users can decide which panel to open. I don't really see a reason for them to open a ticket for that first.
And the message when opening a ticket cannot be removed. It's only visible to the one who opened the ticket if you weren't aware. In the future you may be able to disable the message, but that's not 100%.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[jade topaz]

how long do transcripts remain readable? Cause the ones I wanted to check just say "Invalid Request"

[copper owl]

transcripts remain as long as the transcript message hasn't been deleted

they're indefinite basically.. As long as you don't delete the transcript message itself

[jade topaz]

ah rip haha
wanted to have some transcripts in a different channel so I just copied the link and deleted the original

[copper owl]

instead of doing that, you can just use $transcript #channel_name to send it to a different channel than your defined transcript channel

[jade topaz]

within the ticket?

[copper owl]

yes within the ticket

just input the channel you want to send it to

I.E the different channel you mentioned

[jade topaz]

ty

ty @copper owl

[iron night]

Gave +1 Rep to @copper owl

[copper owl]

👍

[hollow chasm]

hello i have a doubt when i go to
manage ticket server tool no server appears

[iron night]

Gave +1 Rep to @bronze comet

[plain surge]

You just need to relog on the website

[bronze comet]

Please log out of the dashboard and back in again

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hollow chasm]

nothing

I did that and it didn't work

[plain surge]

You relogged or refreshed the page?

[hollow chasm]

relogged

[plain surge]

Alright, please run $debug in a channel on your server that Ticket Tool has access to

[plain surge]

@hollow chasm

[idle raven]

Hi

[hard cape]

Hey

Can i help u?

[latent oar]

@pseudo glen

how do u make someone be in ur ticket all the time

@humble sequoia

[slender river]

How do I make it so the tickets send in a category and not just at the top of the server

[hard cape]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[hard cape]

[slender river]

Tysm

[hard cape]

yw

[graceful wolf]

hello! does the bot have anonymous tickets option?

[shut bolt]

Hi, currently not as the users use their accounts to talk inside tickets

[graceful wolf]

i see, thanks for the quick answer!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure!

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Follow these steps

And they will see the new tickets

[short pumice]

thank you

[shut bolt]

Sure

[jade topaz]

I dont have a PC or a Laptop -_- i have an Phoneee

[copper owl]

it's the same steps

nothing changes except the navigation. To see the Panel Configs page, you need to tap on the in the top left

[jade topaz]

But i don't know how

[copper owl]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

here's an explanation + gif of how to do it

[broken verge]

Guys if i buy Ticket Premium can I change Photo and name ?

@copper owl

[jade topaz]

Hey

[copper owl]

Why are you pinging me?

[broken verge]

?

I just want an answer to my question

[copper owl]

if you want a staff member to answer, #🎫│make-a-ticket

if you waited like 4 extra seconds i was going to claim your ticket lol

dont ping staff, thanks 👍

you cant change the username but you can add a nickname

make sure to include that in your answer since it's a bit different but you arent wrong

yupyup 👍

dont worry you answered correctly

[hushed saddle]

Help how can I set it up

The ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check that guide out

[zinc lava]

Would be cool if Ticket Tool parsed URL codes...

Hey everyone (maybe I should've started with the greeting 😅 )

[shut bolt]

Works for embeds

[zinc lava]

Yea... which are a premium feature, lol.

That's a nice way to put it behind a paywall...

[bronze comet]

You have a limited character limit for free in embeds

[zinc lava]

(btw I'm already paying premium for several servers... but I don't want to do it for all the dozen ones I mange lol)

[shut bolt]

You can have premium for free, which I believe you didn't know

[zinc lava]

not for the "Tags" feature.

[bronze comet]

Ah I see

[zinc lava]

oh..?

[shut bolt]

Use $votes in #🤖│bot-spam and read the bot's response

[zinc lava]

ah... so I have to vote every 12h? And that's for a single server?

that would be unfeasible for me... as you can imagine 😅 😂

[copper owl]

which is why buying it would be easier

with every 2nd subscription, it becomes $5 rather than 6

[zinc lava]

Which I am... I have like 5 subscriptions already or something

[copper owl]

otherwise, you have votes to get premium and giveaways

[zinc lava]

But not all clients are paying for Premium features.

[copper owl]

run $pc in #🤖│bot-spam for me please

[shut bolt]

As a regular subscription premium, is per server

[zinc lava]

Interesting, looks like there's only 1 premium now, instead of the 5...

oh... I was thinking of TweetShift
My bad.
Anyway I'll get some more subscriptions towards ticket tool soon 👌

Thanks for the role @copper owl

[iron night]

Gave +1 Rep to @copper owl

[desert totem]

how do i get the premium role do have to buy the premium or can i still collect if i have the trail?

[copper owl]

it's all explained in the pins of #🤖│bot-spam

[hollow chasm]

I already did that and the servers do not appear again

[plain surge]

Please send me the link the bot responded with @hollow chasm

[hollow chasm]

https://discordapp.com/channels/509192800865353738/662692902245498910/932373790879526912

@plain surge

[jovial laurel]

It wont let me add ticket's to my server why is it?

[plain surge]

Alright, one moment please

[hollow chasm]

ok

[plain surge]

@hollow chasm as mentioned in the relog embed i sent you earlier, you require 1 of 3 permissions to be able to access the Dashboard.

- having a role with administrator perm enabled
- having a dashboard role assigned by an admin of the server```

You don't have one of those permissions

[hollow chasm]

I'm admin on the server I'm on and I don't

[jovial laurel]

Sir.

[plain surge]

Having a role named admin is different from actually having the Adminstrator permission enabled in the role permissions

[jovial laurel]

Why can't i add a ticket thing into my server??

[plain surge]

Please check our setup guide for steps on how to add Ticket Tool to your server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jovial laurel]

I went through it and evreything

[plain surge]

Please check in server settings that your role has that permission enabled. A screenshot would be appreciated to confirm it as well

[plain surge]

What are you having trouble with then?

[jovial laurel]

Adding it

[hollow chasm]

ok

[plain surge]

The bot is on your server?

[jovial laurel]

In yes.

[plain surge]

And you created a panel on the Dashboard?

[jovial laurel]

Join a vc so i can show u.

[hollow chasm]

I will be back in a moment

[plain surge]

I can't join a VC right now. You can send a screenshot tho

[jovial laurel]

I cant

[plain surge]

Well please give me a few moments and I'll be able to join but muted

[jovial laurel]

only the red background fd one dizzy's are mine i want to add it into one that it dosent show

[plain surge]

So the bot is in that other server and visible in the members tab?

[jovial laurel]

Yes in the thing where u have to click on the group to add a panel.

[copper owl]

you're going to have to elaborate on the issue. Sending a screenshot of the manage server list isnt enough context.

are you missing some servers on that page?

is that what you're asking about?

[jovial laurel]

I am yes.

[copper owl]

then log out of the website and log back in

also

[copper owl]

it seems like you're logged in a different account here

check the top right corner, it doesnt seem like the same account you're using currently

so make sure you're using the correct account, log out, log back in, and if everything works out fine, the remaining servers should show up

[jovial laurel]

Oh thx it fixed

[copper owl]

No problem

[primal lark]

what are the perms ticket tool needs?

[shut bolt]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[primal lark]

appreciate it 🙂

[snow tendon]

how do i make a ticket on my server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out

[jade topaz]

Yeah but

[fervent lantern]

Hello ,I can't add ticket tool to any server ,the drop down menu is empty ,can someone help please ?

[jade topaz]

i want to make that when i close the ticket it doesnt get deleted

and it just removes the person who opened the ticket and it stays there

[azure current]

how do i get the free premium one

[lapis idol]

that’s going to be our 2 step ticket close!

[jade topaz]

how i can do this

;-;

[lapis idol]

Ill guide you through it!

[jade topaz]

thanks dude

im listening

[lapis idol]

So you are going to click “Panel Configs” from there you will go to the panel you want to enable it for and click the blue “Settings” Button. Once you get there you should see a grey + that says “General Options”. From that point scroll down all the way till you see “Two step close” and “two step ticket”

[jade topaz]

thanks ❤️

thanks @lapis idol

[iron night]

Gave +1 Rep to @lapis idol

[lapis idol]

Of course!

[fervent lantern]

Hello ,I can't add ticket tool to any server ,the drop down menu is empty ,can someone help please ?

[lapis idol]

Hey there! Hopefully this helps!

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[ornate hill]

hi there! I was here a few days ago, but i am back with another question

here is the log from a transcript save action

I'd like to access the "ticket owner" field from a custom tag

is this possible? If not, can we file a feature request? it would be very useful

[copper owl]

didn't understand what you wanted exactly

[ornate hill]

ticket tool has a Tag feature

[copper owl]

you want to be able to display the ticket owner using a custom tag?

[ornate hill]

i'd like to be able to access the Ticket Owner field through it

i.e. {ticket.owner}

[copper owl]

Yes, i am aware said feature exists

but that wouldn't be possible

Seeing as tags aren't interconnected with tickets

[ornate hill]

the tag should be able to access a field if it exists

and return NaN or something if it doesn't

is it possible to request a feature?

[copper owl]

currently that's not how the variable works

[copper owl]

check pins in #💡│suggestions

[ornate hill]

thanks!@

[fervent lantern]

I didn't see your answer

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fervent lantern]

I followed the tutorial but when I click invite ticket tool the drop down menu is empty

[lapis idol]

Do you have the bot added to your server already? If not please invite it! Then from there you can run through the setup!

[fervent lantern]

Do you mean step one ?I can't choose nothing from the drop menu " 1 "

[tepid garden]

Hi

[lapis idol]

that means you need to invite the bot to your server still!

[grizzled gull]

i opened a ticket on a server by accident, and i left the server, now i cant get rid of it

i cant find the old server anywhere

[shut bolt]

The staff of the server must delete

[grizzled gull]

what should i do?

[shut bolt]

Nothing really, unless you can go into that server and ask their staff to delete that ticket, nothing much to do

[grizzled gull]

okay thank you

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Sure :)

[true canopy]

السلام عليكم

كيف اخلي التكت يمنشن رتبة السبورت

[robust sandal]

.Abdullah

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

.Abdullah

How do I make the tects the rank of sport?

Arabic (ar) → English (en)

[true canopy]

؟

[shut bolt]

/ar Hi! Go into your dashboard

Open your Panel Configs

Click on Settings
Deploy the General Options menu
And mark the roles you want to be support in the picker Support Team Roles

[robust sandal]

مرحبا! الانتقال إلى لوحة المعلومات

افتح Panel Configs

انقر على **Settings **
نشر القائمة General Options
ووضع علامة الأدوار التي تريد أن تكون الدعم في فريق Support منتقي Roles

English (en) → Arabic (ar)

[true canopy]

How do I make the tects mention sport?

[shut bolt]

/ar Follow this process:

Go into the Ticket Options menu
Click on Edit Ticket Message
In the Message Text use {@Role Name} or {RoleID} replacing the inside value for the name or the ID of the role you want to ping
Save changes

[robust sandal]

اتبع هذه العملية:

انتقل إلى القائمة Ticket Options
انقر على ** تحرير رسالة تذكرة **
في Message Text استخدم '{@Role الاسم}' أو '{RoleID}' لاستبدال القيمة الداخلية لاسم أو معرف الدور الذي تريد تنفيذ الأمر ping
** حفظ ** التغييرات

English (en) → Arabic (ar)

[jade topaz]

How do you change the name of the ticket when someone creates a ticket (automatic thing instead of ticket- 0001)

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[regal goblet]

@jade topaz you can follow this

[orchid mango]

My Crypto.com account sent all my funds to that address does anyone know how to recover it?

bc1qqshml78gz8xuj45urd7ty529ae30vnf5afmhx5

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @regal goblet

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kind hawk]

@orchid mango We only provide support with TicketTool here.

[somber niche]

Auto Transipt Is Premium Feature?

[dusky wind]

How do I make a ticket in a channel using this bot?

[somber niche]

I Don't Know Bro

You Can Make Using Dashboard

@hybrid dagger Bro

[short stump]

Yes it is

[short stump]

Make sure not to ping support, much less in this channel #546557408902905896

[short stump]

it should all be covered here i believe

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[dusky wind]

Yup I was on the wrong website thanks

[iron night]

Gave +1 Rep to @short stump

[cunning halo]

How to make ticket?

[short stump]

here?

[cunning halo]

Hmm idk about ticket

[short stump]

are you trying to create a ticket here? or in your server?

[cunning halo]

About battles pass

[short stump]

i'm sorry i'm very confused on what you're looking for

with a little bit more info though i'm sure i can help ((:

[cunning halo]

Sorry i cant know english well

[short stump]

that's okay! type in your native langauge

[cunning halo]

Làm sao để làm một ticket khôi phục battles pass vip

I have bough bp vip in January

[robust sandal]

Ahhk_Hoàng Vũ Anh Khoa

How to make a ticket to restore vip passes

Vietnamese (vi) → English (en)

[shut bolt]

/vi You are in the wrong server, we are the support team for Ticket Tool bot, if you want to do a ticket for that problem make sure to look for the server of the game where you bought your vip game pass

[robust sandal]

Bạn đang ở trong máy chủ sai, chúng tôi là nhóm hỗ trợ cho bot Ticket Tool, nếu bạn muốn làm vé cho vấn đề đó, hãy chắc chắn tìm máy chủ của trò chơi nơi bạn đã mua thẻ trò chơi VIP của mình

English (en) → Vietnamese (vi)

[cunning halo]

Bạn có thể nói cho tôi biết máy chủ đó nằm ở đâu chứ ? Và làm sao để báo cáo cho dev?

[robust sandal]

Ahhk_Hoàng Vũ Anh Khoa

Can you tell me where the server is? And how do I report to dev?

Vietnamese (vi) → English (en)

[shut bolt]

/vi I'm not sure which is the server of your game, sorry

[robust sandal]

Tôi không chắc ai là máy chủ của trò chơi của bạn, xin lỗi

English (en) → Vietnamese (vi)

[cunning halo]

Ok thx

[shut bolt]

Sure

[solemn dirge]

Hello, we are using this great ticket tool for reporting bugs in our game (Rail Route). I would like to request the reporters to fill the game version they encountered the bug in. We have the kind request in the ticket message but it is frequently ignored.

I would need something like multiple Create Ticket buttons that, one for each version, that create e.g. ticket in different categories or with different names (or just print out the version to the ticket). But I can not configure it.

What would you suggest? Thank you!

[craggy geyser]

By multiple buttons, do you want something like #🎫│make-a-ticket?

[solemn dirge]

Yes!

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[craggy geyser]

Here are the instructions

[solemn dirge]

Thanks!

thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[craggy geyser]

No worries

[jade topaz]

i'm having a doubt, i have added tickettool basic to my server, but it's not showing up on the manage servers area, why?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[craggy geyser]

Follow this

[jade topaz]

thanks

it has appeared now, thanks :)

[craggy geyser]

Good!

[coarse folio]

oh lmao

wrong server

[somber niche]

Ohk

[jade topaz]

Is there any msg limit in transcript

[regal goblet]

Hello, 500 for basic bot and 1000 for premium bot

[jade topaz]

if I'm using premium feature in basic bot

Also is this discord's limit or just TicketTool's limit

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[shut bolt]

1000 is Discord's limit

[jade topaz]

ohk

So can't custom bots have more than 1k 🤔

[shut bolt]

Probably not

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

ohk

This is literally a help channel, say ur problem 😐🙄

[regal goblet]

Any specific reasons? Or are you just starting out?

[queen surge]

Is there a way to create a multi panel without premium?

@hybrid dagger Would u like to help? :D

[shut bolt]

#546557408902905896

Do not ping support

[queen surge]

Sorry

could u answer?

[shut bolt]

Not possible

[humble sequoia]

━━ moved to ticket ━━

[pine saddle]

have tried everything nothing is shoing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[regal goblet]

have you tried this? @pine saddle

How can we help you?

[pine saddle]

the owner is more than lvl 6 and still not working

[regal goblet]

But, have you tried Logging Out and Logging In from the account like the Guide above shows?

[copper owl]

also having a higher level than 6 is literally impossible

[jade topaz]

is there a way to see all the closed tickets

like that are deleted

[regal goblet]

Hello, Closed Tickets you can see them only if you have View Channel Perms
For Deleted Tickets, the only way would be through a Transcript

[jade topaz]

yeah where are the transcripts located

[regal goblet]

Do you have a Log Channel already set? like the screenshot below

[jade topaz]

no

is there not a way to see them if i didnt make a channel for that?

i had alot of important information in one of the tickets

[regal goblet]

Make your way to the Web Dashboard, then go to Panel Configs --> Select your desired Panel --> Logging Options --> Here you can set a Transcript Channel

https://tickettool.xyz/manage-servers

[regal goblet]

If you havent done it before, then no, you wont be able to see them

[jade topaz]

💀

[jade topaz]

What happens after the free trial

[shut bolt]

Any premium setting won't work unless you subscribe

[plush pilot]

is ticket tool down? website says its ok but cant open or close any tickets

[mystic shore]

yeah it says interaction failed for me

[shut bolt]

May I have your server ID please?

Oh

Please provide me the IDs of your servers

[random wasp]

alguien habla español?

[silk adder]

interaction failed error here too

[shut bolt]

Dime

[shut bolt]

I need the server's ID
please

[random wasp]

esque no se como configurar el bot

[shut bolt]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[shut bolt]

Sigue esos pasos

[random wasp]

gracias

[shut bolt]

Dale

[mystic shore]

790459028659896340

[shut bolt]

Thanks, please stand by

[shut bolt]

It seems to be working fine

Hi, go into your Panel Settings, open the Permissions Options and please send me a screenshot of the Everyone Opened Perms

[green hamlet]

i get this error

[mystic shore]

no unfortunately i just tried again

[silk adder]

same error here

[jade topaz]

ayuda

[green hamlet]

it was working 5 minutes ago

[shut bolt]

We are currently checking, please stand by

[green hamlet]

👍

[silk adder]

neither the button nor the reaction work

[shut bolt]

Please refer to this message

[jade topaz]

ayuda gente🥶

[shut bolt]

Qué pasa?

[plush pilot]

I think im just blind, but where is the server ID shown, cant find it for the life of me....

[shut bolt]

Try running $id

$id

[humble sequoia]

Server id - 509192800865353738

Server id - 509192800865353738

[shut bolt]

It should show you this

[jade topaz]

en un servidor de un amigo le estoy ayudando con los bots, el tema es que con ticket tool no respone comandos con su preflix o como c diga

y no se le ha cambiado el preflix

[shut bolt]

Currently we are investigating an outage, please stand by
Estamos investigando una posible caída del bot, por favor esperen

[jade topaz]

si

[plush pilot]

nope, doesnt do anything, but neither do any other commands like $close

[random wasp]

xd

[jade topaz]

calla nub

[shut bolt]

Oh

Let's wait a moment please, our Dev has been notified about this 😄

[plush pilot]

👍

[jade topaz]

Can someone help me?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

is the bot having problems? It seem to be online but: https://media.discordapp.net/attachments/776680605517742090/932750546882953306/unknown.png

[shut bolt]

Please refer to the pinned message

[jade topaz]

Thank you

[shut bolt]

Sure

[silk adder]

https://tenor.com/view/meme-song-they-dont-stop-comming-dance-gif-13758880

[shut bolt]

Jajajajajajajaj

[sonic hill]

Anyone getting interraction failed when trying to close a ticket?

[silk adder]

🙂

[rustic marten]

There is an issue they are looking into see pinned message

[jade topaz]

I guess this is more a discord buttons related question, but will there always be four buttons in one row?

[crude haven]

bot died?

[regal goblet]

The bot is currently experiencing an outage that is been investigated

[idle haven]

refer to pinned messages in here ^

[fathom helm]

did someone say something about an outage? 😅

[regal goblet]

yup, pinned message

[regal goblet]

You can edit the amount of buttons in a row (1 to 5), this is a premium feature

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @regal goblet

[scenic plinth]

#📣│bot-news message

[jade topaz]

How can i fixed this problem

[scenic plinth]

Read the announcement please.

[sturdy quartz]

Small issue. When I go to $claim it says it isnt enabled even tho it is :/

[sturdy quartz]

and I do have a trial of premium so idk

[scenic plinth]

It's Likely related to the outage then, unless you haven't enabled premium bot in the server settings or just don't have it enabled via the panel.

[jade topaz]

Is the bot down for anyone else?

[scenic plinth]

#📣│bot-news message

[jade topaz]

Thanks.

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

🙏

[scenic plinth]

[jade topaz]

I can't fixed my problem

[shut bolt]

Please everyone refer to the pinned message or #📣│bot-news

[jade topaz]

عايزين واحد عربي ي شبب

[scenic plinth]

/ar I've mentioned this a few times, the bot is down, you can't fix it.

[robust sandal]

لقد ذكرت هذا عدة مرات ، بوت أسفل ، لا يمكنك إصلاحه.

English (en) → Arabic (ar)

[shut bolt]

@desert moss please lock

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[scenic plinth]

They'll likely go to general.

[shut bolt]

Let's handle them too

[jade topaz]

منا مش فاهم ي.شبب

[scenic plinth]

[robust sandal]

! FeR3ON

I don't understand, young man.

Arabic (ar) → English (en)

[shut bolt]

/ar The bot is down currently, please wait as our Dev looks into it

[robust sandal]

بوت هو أسفل حاليا، يرجى الانتظار كما ديف لدينا يبحث في ذلك

English (en) → Arabic (ar)

[prime bridge]

<:notallowed:660789872600285184> #•community-support has been locked!

You will gain access again once the lockdown is lifted.

[prime bridge]

<:allowed:660789592647008258> #•community-support has been unlocked!

Everyone now has access to this channel.

[wary wasp]

Is the Bot down?

[shut bolt]

#📣│bot-news

[jade topaz]

Warning: You don't have permissions to use this.

when i want to make ticket

[shut bolt]

May we have the server ID please @jade topaz ?

[jade topaz]

yes

849416992715702272

[echo bone]

What!!?

[shut bolt]

Did you spam click while the bot was offline??

[shut bolt]

Great, please stand by for a sec

[echo bone]

NO

[shut bolt]

@jade topaz https://i.imgur.com/9Lw1tOz.png

You have blacklisted your member role

Any user with such role won't be able to use the bot

[shut bolt]

Quite strange

[jade topaz]

its not my server

[echo bone]

Nothing works! I fulfilled the conditions, lags invite and Tiket, what should I do

[shut bolt]

Well, then its nothing you can do about it, besides talking to their staff

[shut bolt]

Restart your app

[jade topaz]

yeah sorry and ty

[iron night]

Gave +1 Rep to @shut bolt

[echo bone]

I tried it, it doesn't help. I can't get to the White List! The ticcket doesn't work...

[shut bolt]

No problem

[shut bolt]

Really weird, try reinstalling the app

[echo bone]

:((( Doesn't help