#🆘│community-support | Ticket Tool Support | Page 379

shut bolt Jan 11, 2022, 3:31 AM

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That will give you Discord's native syntax

turbid shell Jan 11, 2022, 3:31 AM

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ill try that

shut bolt Jan 11, 2022, 3:31 AM

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Let me know how it goes

turbid shell Jan 11, 2022, 3:35 AM

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fixed

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thanks

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thanks @shut bolt

iron nightBOT Jan 11, 2022, 3:36 AM

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Gave +1 Rep to @shut bolt

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Error: You're still on cooldown

shut bolt Jan 11, 2022, 3:36 AM

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turbid shell thanks <@!518666147441278998>

Sure

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Have a good one pal 👋

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Sorry for my misunderstanding at the beggining

turbid shell Jan 11, 2022, 3:36 AM

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no worries

fair kindle Jan 11, 2022, 4:01 AM

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Hey whats the tag to make the bot ping the user?

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like {mention}

hard cape Jan 11, 2022, 4:11 AM

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Hey!

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At first, you need to get role ID, then type this: {ROLE ID} or <@&ROLE ID>

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If you dont want to Use ID way, Use this: {@ROLE’S NAME}

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@fair kindle ^^

pallid bronze Jan 11, 2022, 4:22 AM

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Help

hard cape Jan 11, 2022, 4:32 AM

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Ye?

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@pallid bronze

fair kindle Jan 11, 2022, 5:12 AM

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hard cape Hey!

i meant mention the user who opened the ticket..

hard cape Jan 11, 2022, 5:13 AM

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Then type {ussr}

fair kindle Jan 11, 2022, 5:14 AM

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ok

haughty badger Jan 11, 2022, 6:48 AM

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Can anyone give me a reply

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*en_ticket - 30839

neat tree Jan 11, 2022, 12:10 PM

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how can i create auto save transcript of each ticket in my server?

strong oyster Jan 11, 2022, 12:13 PM

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Hello

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Can i ping support role in message text of ticket

wispy imp Jan 11, 2022, 12:38 PM

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Does anyone know how to create this sort of ticket panel? Im trying to do it, But its a bit too complicated..
(The different options on buttons) How do i create more then one? and do i need to create more then one panel?

humble sequoiaBOT Jan 11, 2022, 1:00 PM

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Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

scenic plinth Jan 11, 2022, 1:01 PM

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strong oyster Can i ping support role in message text of ticket

$help ping

humble sequoiaBOT Jan 11, 2022, 1:01 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

strong oyster Jan 11, 2022, 1:02 PM

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scenic plinth $help ping

Thanks!)

iron nightBOT Jan 11, 2022, 1:02 PM

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Gave +1 Rep to @scenic plinth

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Error: You're still on cooldown

hoary crane Jan 11, 2022, 1:18 PM

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I can't make the bot have an administrator

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$help ping I can't make the bot have an administrator

humble sequoiaBOT Jan 11, 2022, 1:19 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

hoary crane Jan 11, 2022, 1:24 PM

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$help ping in my server i cant send to the channel

humble sequoiaBOT Jan 11, 2022, 1:24 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

honest lodge Jan 11, 2022, 1:28 PM

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Am trying to add the PayPal emoji to my ticket panel, I do have the emoji downloaded in my server

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Am copying the emoji name and pasting it in the ticket but still not work, is there an option to add it like mee6?

humble sequoiaBOT Jan 11, 2022, 1:29 PM

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━━ moved to ticket ━━

scenic plinth Jan 11, 2022, 1:30 PM

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hoary crane $help ping in my server i cant send to the channel

$help panel

humble sequoiaBOT Jan 11, 2022, 1:30 PM

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Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

hoary crane Jan 11, 2022, 1:30 PM

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ok

solid stream Jan 11, 2022, 2:22 PM

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custom emojis need to have the full id and name <a:NAME:ID>

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$id ablobdevil

humble sequoiaBOT Jan 11, 2022, 2:22 PM

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<a:ablobdevil:825444536641257492>

:ablobdevil:

solid stream Jan 11, 2022, 2:22 PM

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🙂

honest lodge Jan 11, 2022, 2:33 PM

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solid stream custom emojis need to have the full id and name `<a:NAME:ID>`

Am trying to do it

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For some reason it is not working

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I think am missing a thing

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I did copy the ID and pasted it there but it is not showing, I do have the emoji in my server

solid stream Jan 11, 2022, 2:34 PM

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So it's possible you're using an emoji Ticket Tool can't see

honest lodge Jan 11, 2022, 2:34 PM

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humble sequoia

I should copy the exact ID here like this :ablobdevil: correct?

solid stream Jan 11, 2022, 2:34 PM

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honest lodge Jan 11, 2022, 2:34 PM

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Am using the same one they are using here

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The PayPal one

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Here look

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wait it just worked omg 😄

shut bolt Jan 11, 2022, 2:39 PM

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Heya

shut bolt Jan 11, 2022, 2:39 PM

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honest lodge wait it just worked omg 😄

Was it the bot missing the external emoji permission in the channel?

honest lodge Jan 11, 2022, 2:57 PM

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shut bolt Was it the bot missing the external emoji permission in the channel?

Not sure what was the issue @shut bolt, I been trying the same method he mentioned for an hour.
Now it worked somehow 😄

shut bolt Jan 11, 2022, 2:59 PM

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honest lodge Not sure what was the issue <@!518666147441278998>, I been trying the same metho...

I was checking the settings you had in the dashboard, it seems that although the bot had the External Emojis perm in the role it was denied but and override, I'm glad its all working now! 😄

tribal yoke Jan 11, 2022, 3:14 PM

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Why does the Page says i am temporaly banned for doing the Captcha to get to the create panel? (I cant go there neither now)

humble sequoiaBOT Jan 11, 2022, 3:15 PM

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Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

hard cape Jan 11, 2022, 3:32 PM

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tribal yoke Why does the Page says i am temporaly banned for doing the Captcha to get to the...

Hey, try to turn off cookies

tribal yoke Jan 11, 2022, 3:32 PM

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Okay

craggy geyser Jan 11, 2022, 3:36 PM

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hard cape Hey, try to turn off cookies

Not sure that does much against this. I don't know if cloudflare works like that for the ddos protection

hard cape Jan 11, 2022, 3:37 PM

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craggy geyser Not sure that does much against this. I don't know if cloudflare works like that...

More people had this problem, and this helped, So lets wait

craggy geyser Jan 11, 2022, 3:38 PM

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The only way I know is guaranteed to work is waiting for the time to be up. But if this does work reliably as a method, we could update the tag

hard cape Jan 11, 2022, 3:39 PM

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Thanks!

hard cape Jan 11, 2022, 3:51 PM

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tribal yoke Okay

Do you have access to the website now?

tribal yoke Jan 11, 2022, 3:52 PM

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No

hard cape Jan 11, 2022, 3:53 PM

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Did u turn off cookies? If you don’t know how you can check YouTube

copper owl Jan 11, 2022, 3:54 PM

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or they can just wait an hour since it happened

hard cape Jan 11, 2022, 3:54 PM

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Or just wait

copper owl Jan 11, 2022, 3:54 PM

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it's just more convenient to wait lol

hard cape Jan 11, 2022, 3:54 PM

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BAHAH

woven iris Jan 11, 2022, 4:30 PM

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it is not letting me open dashboard please help me i need this really badly

shut bolt Jan 11, 2022, 4:31 PM

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woven iris it is not letting me open dashboard please help me i need this really badly

What is the problem exactly being? Aren't you being able to login or you don't see your server?

woven iris Jan 11, 2022, 4:31 PM

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i do not see any servers

humble sequoiaBOT Jan 11, 2022, 4:31 PM

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Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

shut bolt Jan 11, 2022, 4:31 PM

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Try this, if doesn't work, check the note

woven iris Jan 11, 2022, 4:33 PM

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thank you

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thanks @shut bolt

shut bolt Jan 11, 2022, 4:33 PM

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Sure

woven iris Jan 11, 2022, 4:34 PM

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W staff member

blazing patio Jan 11, 2022, 4:49 PM

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Hola, como puedo reestablecer mi contraseña?

shut bolt Jan 11, 2022, 4:51 PM

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blazing patio Hola, como puedo reestablecer mi contraseña?

Contraseña de qué?

blazing patio Jan 11, 2022, 4:52 PM

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Ecuacraft

humble sequoiaBOT Jan 11, 2022, 4:53 PM

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⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord @pseudo glen y no le podemos ayudar con el problema que presenta.

- Por favor asegúrese de contactar al Equipo de Soporte adecuado.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

drifting trench Jan 11, 2022, 5:25 PM

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OKE

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@shut bolt

hard cape Jan 11, 2022, 5:25 PM

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Can i take this?

drifting trench Jan 11, 2022, 5:25 PM

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yes

shut bolt Jan 11, 2022, 5:25 PM

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drifting trench <@!518666147441278998>

Okey, it's the third time you ping me on a row, please stop

drifting trench Jan 11, 2022, 5:26 PM

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Ok sory

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but 1 questone

shut bolt Jan 11, 2022, 5:26 PM

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D will help you

drifting trench Jan 11, 2022, 5:26 PM

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ok

hard cape Jan 11, 2022, 5:26 PM

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Thanks!

shut bolt Jan 11, 2022, 5:26 PM

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Sure bro

hard cape Jan 11, 2022, 5:26 PM

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What's your question?

drifting trench Jan 11, 2022, 5:26 PM

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it is

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Im trying to make in me discord server a ticked channel but doesnt work i tried in the app i go to manage and try to make it and didn work

hard cape Jan 11, 2022, 5:27 PM

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So you want to make a panel for tickets?

drifting trench Jan 11, 2022, 5:27 PM

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uh yes?

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i think

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yes

hard cape Jan 11, 2022, 5:28 PM

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Ok, go to panel configs in the dashboard

drifting trench Jan 11, 2022, 5:28 PM

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from the ticked tool app?

hard cape Jan 11, 2022, 5:28 PM

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Yea

drifting trench Jan 11, 2022, 5:28 PM

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ok

humble sequoiaBOT Jan 11, 2022, 5:28 PM

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https://tickettool.xyz/manage-servers

Support Server Invite

Bot Invite

Ticket Tool - Ticketing without clutter

drifting trench Jan 11, 2022, 5:28 PM

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ok

hard cape Jan 11, 2022, 5:29 PM

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Do you mean this by the way? But with one button only

drifting trench Jan 11, 2022, 5:29 PM

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no i mean u can make a ticked so the mod or admin can mute some one or ban cuz he did some thing

hard cape Jan 11, 2022, 5:30 PM

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Ye, that's what i mean

drifting trench Jan 11, 2022, 5:30 PM

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oh yes]

hard cape Jan 11, 2022, 5:30 PM

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So go to panel configs

drifting trench Jan 11, 2022, 5:30 PM

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ok

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and now

hard cape Jan 11, 2022, 5:31 PM

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Click on this green button

drifting trench Jan 11, 2022, 5:31 PM

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ok

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now make a channel>?

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i mean

hard cape Jan 11, 2022, 5:31 PM

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ye?

drifting trench Jan 11, 2022, 5:31 PM

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name that thing

hard cape Jan 11, 2022, 5:32 PM

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It's your thing how you will name it

drifting trench Jan 11, 2022, 5:32 PM

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ik a name

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ok now ?

hard cape Jan 11, 2022, 5:32 PM

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Ok, set it

drifting trench Jan 11, 2022, 5:32 PM

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i did

hard cape Jan 11, 2022, 5:32 PM

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Here you can set the mod/admin role

drifting trench Jan 11, 2022, 5:32 PM

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yes

hard cape Jan 11, 2022, 5:33 PM

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Here pick a channel for ticket

drifting trench Jan 11, 2022, 5:33 PM

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yes

hard cape Jan 11, 2022, 5:33 PM

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Then click on this

drifting trench Jan 11, 2022, 5:33 PM

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did

hard cape Jan 11, 2022, 5:33 PM

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And you're done

drifting trench Jan 11, 2022, 5:33 PM

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thanks man

hard cape Jan 11, 2022, 5:33 PM

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No problem

jade topaz Jan 11, 2022, 7:06 PM

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Como coloco um chat onde os tickets serão criados?

hard cape Jan 11, 2022, 7:06 PM

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$esticket

humble sequoiaBOT Jan 11, 2022, 7:06 PM

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Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

hard cape Jan 11, 2022, 7:06 PM

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Send a pic

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How many opened tickets do u have?

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Send me a link to your server please

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I want to check something

copper owl Jan 11, 2022, 7:09 PM

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btw you dont need perms or an invite

hard cape Jan 11, 2022, 7:12 PM

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copper owl _btw you dont need perms or an invite_

He has 467 channels, do you know where is the problem?

copper owl Jan 11, 2022, 7:13 PM

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hard cape He has 467 channels, do you know where is the problem?

the fact that the server has 500 channels..?

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thats what the error is, they have too many channels and need to delete some

hard cape Jan 11, 2022, 7:14 PM

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Look

copper owl Jan 11, 2022, 7:14 PM

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467 Text

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plus the 4 voice
plus the categories

hard cape Jan 11, 2022, 7:14 PM

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Oh

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He has too many categories too

copper owl Jan 11, 2022, 7:14 PM

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Exactly. 500 limit = delete channels

hard cape Jan 11, 2022, 7:15 PM

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Thanks for explain

copper owl Jan 11, 2022, 7:15 PM

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whether that would be text channels, categories or voice channels

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Anytime

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467 + 28 + 4 = 499

jade topaz Jan 11, 2022, 7:16 PM

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Is there any feature when someone open a ticket, they got a role?

hard cape Jan 11, 2022, 7:16 PM

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No

humble sequoiaBOT Jan 11, 2022, 7:16 PM

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Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

hard cape Jan 11, 2022, 7:16 PM

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Thats not possible

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Yes

copper owl Jan 11, 2022, 7:17 PM

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not a single channel

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multiple

crimson eagle Jan 11, 2022, 7:17 PM

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All

copper owl Jan 11, 2022, 7:17 PM

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unless you want one ticket to be created at once

copper owl Jan 11, 2022, 7:17 PM

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crimson eagle All

? no

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they just need to delete some amount

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if they delete 1, only one person can open a ticket at a time

crimson eagle Jan 11, 2022, 7:17 PM

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Yh 1 2 or 3

copper owl Jan 11, 2022, 7:17 PM

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that was explained to you already on why you cant

crimson eagle Jan 11, 2022, 7:17 PM

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Or a good amount

jade topaz Jan 11, 2022, 7:18 PM

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hard cape No

Is that for me?

hard cape Jan 11, 2022, 7:19 PM

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jade topaz Is that for me?

Yep

jade topaz Jan 11, 2022, 8:26 PM

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I can't control my server, why?

hard cape Jan 11, 2022, 8:27 PM

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Hey!

jade topaz Jan 11, 2022, 8:27 PM

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Server not showing

jade topaz Jan 11, 2022, 8:27 PM

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hard cape Hey!

?

hard cape Jan 11, 2022, 8:27 PM

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Try to log out from the webiste and then log in again

jade topaz Jan 11, 2022, 8:27 PM

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okay

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tx

hard cape Jan 11, 2022, 8:29 PM

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no problem

cobalt hatch Jan 11, 2022, 8:29 PM

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the bot isnt showing my server in the dashbord, i tried to refresh an remove de bot and none of this things worked

hard cape Jan 11, 2022, 8:30 PM

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Hey

cobalt hatch Jan 11, 2022, 8:30 PM

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hard cape Jan 11, 2022, 8:30 PM

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Try to log out

cobalt hatch Jan 11, 2022, 8:30 PM

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hard cape Try to **log out**

okay

hard cape Jan 11, 2022, 8:30 PM

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and then log in gain

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again*

cobalt hatch Jan 11, 2022, 8:31 PM

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it worked, thanks

hard cape Jan 11, 2022, 8:31 PM

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np

cobalt hatch Jan 11, 2022, 8:31 PM

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:)

hard cape Jan 11, 2022, 8:31 PM

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np = no problem

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:)

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Hey!

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You can put the role to disabled roles

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Go to button options

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yep

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Because you are the owner

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Test it with an alt

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Ye

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Test it with an alt

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Or send me an invite

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And I'll test it

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Wdym?

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You can send me an invite to dms

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And I can test it

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Which ticket?

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No problem

weak fulcrum Jan 11, 2022, 9:57 PM

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Its possible to setup ticket tool 2x

short stump Jan 11, 2022, 9:58 PM

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Hey!

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can you elaborate a little bit on that?

weak fulcrum Jan 11, 2022, 10:01 PM

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ok

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Is it possible to have a ticket tool on a server model?

short stump Jan 11, 2022, 10:04 PM

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weak fulcrum Is it possible to have a ticket tool on a server model?

i'm struggling to understand the question? Do you need help setting up ticket tool on a server?

humble sequoiaBOT Jan 11, 2022, 10:06 PM

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━━ moved to ticket ━━

copper owl Jan 11, 2022, 10:06 PM

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for toto

short stump Jan 11, 2022, 11:20 PM

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@cinder bay are you wanting to delete all ticket's at one time?

cinder bay Jan 11, 2022, 11:34 PM

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@short stump yup

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I have 200 tickets

shut bolt Jan 11, 2022, 11:35 PM

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Oof

cinder bay Jan 11, 2022, 11:35 PM

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Is there a way
؟

shut bolt Jan 11, 2022, 11:35 PM

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There is no way to delete all of them at once, that would make the bot hit Discord's API Rate limit

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Only way is to delete them one by one

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Using either $delete or its corresponding button

cinder bay Jan 11, 2022, 11:36 PM

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I will die from too many deletions

shut bolt Jan 11, 2022, 11:36 PM

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No!

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Do this

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$delete

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Copy the command

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And you go into each channel

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Ctrl V

cinder bay Jan 11, 2022, 11:37 PM

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thx

shut bolt Jan 11, 2022, 11:37 PM

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And it will be fast, trust me

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Sure pal

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Hope it doesn't take too long

proper shadow Jan 12, 2022, 1:51 AM

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f

jade topaz Jan 12, 2022, 2:08 AM

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Hello there, is there any way to change ticket tool's profile picture in a specific discord server please buddies ?

short stump Jan 12, 2022, 2:08 AM

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@jade topaz as of now, You cannot change the bots profile picture but as far as I know, they're working for a paid plan where you can! ((:

jade topaz Jan 12, 2022, 2:09 AM

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Oww shame, well thank you dear ! 😄

short stump Jan 12, 2022, 2:10 AM

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Of course! Sorry for the inconvenience!

jade topaz Jan 12, 2022, 2:10 AM

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No prob !!

wary mist Jan 12, 2022, 2:11 AM

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How do u start a ticket thingy

short stump Jan 12, 2022, 2:11 AM

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wary mist How do u start a ticket thingy

you want to setup ticket tool?

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or make a ticket here?

wary mist Jan 12, 2022, 2:11 AM

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Set up please

humble sequoiaBOT Jan 12, 2022, 2:11 AM

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How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

wary mist Jan 12, 2022, 2:11 AM

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Thanks

short stump Jan 12, 2022, 2:12 AM

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no problem!

wary mist Jan 12, 2022, 2:15 AM

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OMG THANK U SO MUCH

short stump Jan 12, 2022, 2:16 AM

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wary mist OMG THANK U SO MUCH

Of course!! If you have any further questions then me or anyone else would be happy to help you here or in #🎫│make-a-ticket ((:

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@jade topaz the bot does not appear to be down, #735589367027859457 you can get a role that will inform you of any outage of either the primary bot or premium!

jade topaz Jan 12, 2022, 2:23 AM

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short stump <@456226577798135808> the bot does not appear to be down, <#735589367027859457> ...

Ok, in my server it says the bot is offline

short stump Jan 12, 2022, 2:23 AM

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can send a screenshot here?

jade topaz Jan 12, 2022, 2:23 AM

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short stump Jan 12, 2022, 2:24 AM

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jade topaz

very interesting.. Is it appearing persistent when you close the app and re-open it?

jade topaz Jan 12, 2022, 2:24 AM

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Lemme try

shut bolt Jan 12, 2022, 2:24 AM

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jade topaz Ok, in my server it says the bot is offline

Please give me the server ID

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I'll check if there is any problem with the bot on your server

short stump Jan 12, 2022, 2:25 AM

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Thanks, Pablo

jade topaz Jan 12, 2022, 2:25 AM

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Ok

jade topaz Jan 12, 2022, 2:25 AM

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short stump very interesting.. Is it appearing persistent when you close the app and re-open...

Still offline

shut bolt Jan 12, 2022, 2:28 AM

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So, may I have the ID?

jade topaz Jan 12, 2022, 2:34 AM

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Oh wait mb sorry

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One of my friends kicked the bot for some reason :/

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Sorry for wasting ur time

shut bolt Jan 12, 2022, 2:39 AM

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No problem

jade topaz Jan 12, 2022, 4:51 AM

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how many panels max

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for each server for free user

short stump Jan 12, 2022, 4:59 AM

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jade topaz how many panels max

unlimited as far as i know

stark cloak Jan 12, 2022, 6:09 AM

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if you create a ticket and now it says Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel, how do you find the ticket

hard cape Jan 12, 2022, 6:10 AM

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Hey

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You’ve setec a limit

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Change in in general options

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Or change global limit

hard cape Jan 12, 2022, 6:15 AM

#

stark cloak if you create a ticket and now it says Warning: Ticket limit reached, You alread...

Here you can set a limit (Per one user, one panel)

#

And global limit (Per one user, all panels)

quasi talon Jan 12, 2022, 8:10 AM

#

Whats the prefix

#

Or command

#

@radiant moss

short stump Jan 12, 2022, 8:18 AM

#

quasi talon <@513792641016659971>

don't ping support here please!

#

the prefix is $

quasi talon Jan 12, 2022, 8:18 AM

#

Sorry man

#

Thank you

#

Thanks@short stump

short stump Jan 12, 2022, 8:19 AM

#

of course! I'm glad I could help ((:

opal flame Jan 12, 2022, 10:11 AM

#

How to create multiple options for the ticket tool? Like GENERAL BAN APPEAL and such?

humble sequoiaBOT Jan 12, 2022, 10:31 AM

#

Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

#

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

craggy geyser Jan 12, 2022, 10:32 AM

#

opal flame How to create multiple options for the ticket tool? Like GENERAL BAN APPEAL and ...

Here you go

opal flame Jan 12, 2022, 10:35 AM

#

Thank you @craggy geyser

iron nightBOT Jan 12, 2022, 10:35 AM

#

Gave +1 Rep to @craggy geyser

#

Error: You're still on cooldown

plain surge Jan 12, 2022, 11:41 AM

#

You can set up the bot with this guide @rancid cloud

humble sequoiaBOT Jan 12, 2022, 11:41 AM

#

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

craggy talon Jan 12, 2022, 1:31 PM

#

is there something im doing wrong? there is no create panel button

hard cape Jan 12, 2022, 1:31 PM

#

Hey

#

Try to uptade your discord

craggy talon Jan 12, 2022, 1:32 PM

#

wdym

#

how do i manually do that

#

and im talking about the website

hard cape Jan 12, 2022, 1:32 PM

#

In App Store or in google play

craggy talon Jan 12, 2022, 1:32 PM

#

hard cape Jan 12, 2022, 1:32 PM

#

Oh

#

Try to log out

#

And then log in

craggy talon Jan 12, 2022, 1:33 PM

#

no still not there

#

should i try removing the bot

hard cape Jan 12, 2022, 1:33 PM

#

Do you want to manage your server?

craggy talon Jan 12, 2022, 1:33 PM

#

im trying to setup a panel

#

i havent made it past step 1

#

on the setup

hard cape Jan 12, 2022, 1:34 PM

#

Did u invite him?

craggy talon Jan 12, 2022, 1:34 PM

#

i invited the bot yea

#

im going to reinvite

hard cape Jan 12, 2022, 1:34 PM

#

Do you have an alt?

craggy talon Jan 12, 2022, 1:35 PM

#

no

hard cape Jan 12, 2022, 1:35 PM

#

Kk

shut bolt Jan 12, 2022, 1:35 PM

#

That can be a browser error sometimes, there are too options

#

Option 1 adjust the zoom, zoom out and zoom in, I've seen that work

#

Option 2 change to another browser and try again

craggy talon Jan 12, 2022, 1:37 PM

#

i guess it doesnt like chrome

#

thanks

shut bolt Jan 12, 2022, 1:38 PM

#

Sure

copper owl Jan 12, 2022, 1:38 PM

#

craggy talon i guess it doesnt like chrome

might be an extension you're using

#

sometimes chrome extensions like to mess with websites, and messes with bot dashboards all the time

craggy talon Jan 12, 2022, 1:39 PM

#

adblock?

#

maybe

humble sequoiaBOT Jan 12, 2022, 1:43 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

hasty nacelle Jan 12, 2022, 1:53 PM

#

why is there a "BOT ERROR" notif on my server's dashboard?

hard cape Jan 12, 2022, 1:53 PM

#

Hey

#

Can you Send a pic?

humble sequoiaBOT Jan 12, 2022, 1:54 PM

#

━━ moved to ticket ━━

hard cape Jan 12, 2022, 1:55 PM

#

You already have a ticket

hard cape Jan 12, 2022, 2:15 PM

#

@sturdy fern

#

Give support role to moderator

sturdy fern Jan 12, 2022, 2:16 PM

#

hard cape Give **support role** to moderator

how do i do that?

hard cape Jan 12, 2022, 2:16 PM

#

Go to general options

#

And set it

sturdy fern Jan 12, 2022, 2:18 PM

#

hard cape Go to **general options**

hmm this is what my general options looks like

hard cape Jan 12, 2022, 2:19 PM

#

Go to panel configs

#

sturdy fern Jan 12, 2022, 2:20 PM

#

ooo bet

hard cape Jan 12, 2022, 2:20 PM

#

And I dont recommend to has @everyone as a dashboard role

sturdy fern Jan 12, 2022, 2:20 PM

#

hard cape

would something like this be okay

hard cape Jan 12, 2022, 2:21 PM

#

You can always change it

#

@stoic trout If you have a support role, you can see all tickets

stoic trout Jan 12, 2022, 2:27 PM

#

hard cape <@!522356050805129227> If you have a support role, you can see all tickets

Oh i need help then i got scammed and i don't have enough proof

sturdy fern Jan 12, 2022, 2:27 PM

#

so what should i do once i am in panel configs? @hard cape

hard cape Jan 12, 2022, 2:27 PM

#

But opened or (closed) only not deleted

stoic trout Jan 12, 2022, 2:28 PM

#

hard cape But opened or (closed) only not deleted

oh

hard cape Jan 12, 2022, 2:28 PM

#

stoic trout Oh i need help then i got scammed and i don't have enough proof

Then ask owner of server if they dont have a transcript

stoic trout Jan 12, 2022, 2:28 PM

#

hard cape Then ask owner of server if they dont have a transcript

owner of this server?

hard cape Jan 12, 2022, 2:28 PM

#

sturdy fern so what should i do once i am in panel configs? <@!832329623596957797>

Go to settings of a panel

hard cape Jan 12, 2022, 2:29 PM

#

stoic trout owner of this server?

No, where do you get scammed?

#

In a ticket?

stoic trout Jan 12, 2022, 2:31 PM

#

hard cape In a ticket?

Yep

#

sorry for reaction by mistake

stoic trout Jan 12, 2022, 2:31 PM

#

hard cape No, where do you get scammed?

The owner scammed me 💀

hard cape Jan 12, 2022, 2:32 PM

#

Then there isnt a way to get "proof"

stoic trout Jan 12, 2022, 2:32 PM

#

damn aight

pulsar bramble Jan 12, 2022, 4:10 PM

#

and can you do so that someone opens the ticket and it automatically writes "$rename"?

copper owl Jan 12, 2022, 4:12 PM

#

with another bot maybe

#

but not with ticket tool no

jade topaz Jan 12, 2022, 4:38 PM

#

Is there a way to make ticket tool panel on an embed?

humble sequoiaBOT Jan 12, 2022, 4:39 PM

#

━━ moved to ticket ━━

smoky horizon Jan 12, 2022, 4:44 PM

#

how can I make that when opening a ticket the bot assigns 1 role???

#

hi

hard cape Jan 12, 2022, 4:45 PM

#

Hey

#

Do you mean when someone open a ticket, they will obtain a role?

smoky horizon Jan 12, 2022, 4:45 PM

#

yes

humble sequoiaBOT Jan 12, 2022, 4:45 PM

#

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

hard cape Jan 12, 2022, 4:46 PM

#

You can't do that

smoky horizon Jan 12, 2022, 4:46 PM

#

oh

hard cape Jan 12, 2022, 4:46 PM

#

It's not possible

smoky horizon Jan 12, 2022, 4:47 PM

#

could it be taken as a suggestion? since I have a bot that sanctions by putting some data, but does not allow me to whitelist the category. but if you allow me to assign roles for whitelist and not sanction

hard cape Jan 12, 2022, 4:47 PM

#

No, it's disabled, so you can't put it as a suggestion

smoky horizon Jan 12, 2022, 4:47 PM

#

ok

#

tnks

hard cape Jan 12, 2022, 4:48 PM

#

No problem

mystic hound Jan 12, 2022, 4:55 PM

#

humble sequoia

Actually, role assigning was never a feature. This here refers to automation such as autoclosing tickets

ornate hill Jan 12, 2022, 6:24 PM

#

hey y'all. can i ask a question about ticket tool here? or is there a better channel for that?

#

i'm trying to figure out how to create a custom tag that can @ the person who filed the ticket

#

is tehre someone who can advise on this please?

hard cape Jan 12, 2022, 6:24 PM

#

Hey!

#

So when someone open a ticket, you want to Ping them?

#

Or What do you mean?

ornate hill Jan 12, 2022, 6:25 PM

#

yeah, so its sort of like this:

#

workflow:

#

someone opens a ticket

#

i type in a tag, i.e. "welcome"

#

tickettool responds with instructions for the user

#

I want to tag the user in #3

#

i can tag a role, but i can't tag the user

hard cape Jan 12, 2022, 6:26 PM

#

I think you cant do this as a tag

ornate hill Jan 12, 2022, 6:27 PM

#

for example @hard cape in the tag

#

seems like a good feature to have because i want to create some automation that will give the user some instructions

#

but i can't @ them

#

ticket tool should know who created the ticket

hard cape Jan 12, 2022, 6:28 PM

#

Yep, there is a way to create a tag like $welcome And it will Ping the ticket owner

ornate hill Jan 12, 2022, 6:28 PM

#

i don't see anything for the ticket creator

Screen_Shot_2022-01-12_at_10.28.34_AM.png

hard cape Jan 12, 2022, 6:28 PM

#

For ping in tag type {ticket.user}

#

In a ticket message {user}

ornate hill Jan 12, 2022, 6:29 PM

#

{user} is for the user who wrote the tag

#

the author of the message

#

but not the ticket creator

hard cape Jan 12, 2022, 6:29 PM

#

Ye, So use {ticket.user}

ornate hill Jan 12, 2022, 6:29 PM

#

oooh

#

ok one sec let me try

hard cape Jan 12, 2022, 6:29 PM

#

Ok!

#

Ping me when u will be done

ornate hill Jan 12, 2022, 6:31 PM

#

here's what i wrote in the tag:

#

Screen_Shot_2022-01-12_at_10.31.10_AM.png

#

here's the output:

#

Screen_Shot_2022-01-12_at_10.31.25_AM.png

hard cape Jan 12, 2022, 6:32 PM

#

Give me a min

ornate hill Jan 12, 2022, 6:33 PM

#

thank you @hard cape

iron nightBOT Jan 12, 2022, 6:33 PM

#

Error: You're still on cooldown

#

Gave +1 Rep to @hard cape

hard cape Jan 12, 2022, 6:33 PM

#

It works?

ornate hill Jan 12, 2022, 6:35 PM

#

no - i was saying thankyou to you saying give me a min

hard cape Jan 12, 2022, 6:35 PM

#

It probaly wont work cause you can Use Tags in normal channels

#

I think you cant do that then, Sorry

#

But there is a way to Ping when someone open a ticket

ornate hill Jan 12, 2022, 6:38 PM

#

hard cape It probaly wont work cause you can Use Tags in normal channels

mmmm

#

if there could be a way to do this in a ticket, that would be great

hard cape Jan 12, 2022, 6:39 PM

#

I think there isnt a way to do that, because {user} ping the person which used the tag

ornate hill Jan 12, 2022, 6:39 PM

#

@hard cape if you want to see the workflow i'm using, i could DM you a server invite

ornate hill Jan 12, 2022, 6:39 PM

#

hard cape I think there isnt a way to do that, because `{user}` ping the person which used...

right, exactly

ornate hill Jan 12, 2022, 6:39 PM

#

ornate hill <@!832329623596957797> if you want to see the workflow i'm using, i could DM you...

i think its quite clever

#

lol

copper owl Jan 12, 2022, 6:39 PM

#

hard cape It probaly wont work cause you can Use Tags in normal channels

D<3 is right

#

using the {ticket.user} in tags will not work

#

the best way to do this is to just reply to the user with the tag, so it pings them in the reply

hard cape Jan 12, 2022, 6:40 PM

#

But it would be cool if it will works how metacognition said

ornate hill Jan 12, 2022, 6:40 PM

#

here's how i'm using tickettool:

#

a user joins my server, and we had a big spam problem in the past, so it dumps them on this screen:

#

Screen_Shot_2022-01-12_at_10.41.09_AM.png

#

they open a ticket, and then answer the questions in the ticket

hard cape Jan 12, 2022, 6:41 PM

#

:O 2 step verifiaction

ornate hill Jan 12, 2022, 6:41 PM

#

i have a few "tags" that i use in the ticket so that i don't have to re-type my canned responses

#

one is "welcome"

#

which gives them instructions

#

the next is "approve"which is if i approve them

#

i use YAGPDB to assign roles (i.e. +giverole @user approve)

#

i'd love to just type "approve" into tickettool

#

and it dumps out a series of commands for YAGPDB

#

takes away some roles, gives some others

#

and provides some instructions, too

#

but i need to @ the user to do that

copper owl Jan 12, 2022, 6:43 PM

#

thats a bit.. uhh advanced..?

#

first off the tag is a singular message

#

for it to do all of that, it needs to send more than 1/2

ornate hill Jan 12, 2022, 6:43 PM

#

yeah, that's not a problem for me

#

b/c i can make a custom command in YAGPDB that does all of that

copper owl Jan 12, 2022, 6:43 PM

#

second off, i dont know if YAG allows this, but some bots dont reply to other bots' messages

ornate hill Jan 12, 2022, 6:44 PM

#

i would add ticket tool to the ALLOW list for the bot

#

and it would be fine

copper owl Jan 12, 2022, 6:44 PM

#

ornate hill i would add ticket tool to the ALLOW list for the bot

yeah no...

ornate hill Jan 12, 2022, 6:44 PM

#

but i just don't want to retype all of my commands every tim ei get a user

copper owl Jan 12, 2022, 6:44 PM

#

Yag doesnt reply to bot messages..

ornate hill Jan 12, 2022, 6:44 PM

#

got it

copper owl Jan 12, 2022, 6:44 PM

#

i just remembered, i tried doing the same thing using another bot

#

and it just doesnt reply to a bots message, they dont have that enabled

#

so even if TT sent the commands

#

YAG would just ignore it

#

let me go test this out right now

ornate hill Jan 12, 2022, 6:45 PM

#

btw, this isn't urgent - i'm just trying to optimize 🙂

#

thank you for your help ❤️

copper owl Jan 12, 2022, 6:45 PM

#

im just saying, if you're gonna be doing all of that, i just suggest using YAG CCs to display all of this

ornate hill Jan 12, 2022, 6:45 PM

#

copper owl im just saying, if you're gonna be doing all of that, i just suggest using YAG C...

what's a CC?

copper owl Jan 12, 2022, 6:45 PM

#

instead of using TT

copper owl Jan 12, 2022, 6:45 PM

#

ornate hill what's a CC?

a custom command

ornate hill Jan 12, 2022, 6:45 PM

#

ah

#

not a bad idea

#

ok

#

thank yuou so much for your help

#

you've both been very responsive and very kind - i appreciate it

copper owl Jan 12, 2022, 6:46 PM

#

ornate hill not a bad idea

Using ticket tool for this is basically shooting yourself in the foot

ornate hill Jan 12, 2022, 6:47 PM

#

copper owl Using ticket tool for this is basically shooting yourself in the foot

i had some urgency and needed to implement something quickly

#

we were hit with a major spam storm

copper owl Jan 12, 2022, 6:47 PM

#

you're purposely handicapping yourself by using 2 diff bots haha.. just use YAG so it does everything at once

copper owl Jan 12, 2022, 6:47 PM

#

ornate hill i had some urgency and needed to implement something quickly

I see

ornate hill Jan 12, 2022, 6:47 PM

#

including a user who threatened to dox + murder me

copper owl Jan 12, 2022, 6:47 PM

#

well i would suggest locking it down for a few hours, getting all the YAG things done and it should be good to do

copper owl Jan 12, 2022, 6:47 PM

#

ornate hill including a user who threatened to dox + murder me

Sorry to hear that

ornate hill Jan 12, 2022, 6:47 PM

#

ornate hill including a user who threatened to dox + murder me

so i implemented a pretty strict verification option

ornate hill Jan 12, 2022, 6:47 PM

#

copper owl Sorry to hear that

thanks, discord helped me by nuking the user

iron nightBOT Jan 12, 2022, 6:47 PM

#

Error: You're still on cooldown

#

Gave +1 Rep to @copper owl

ornate hill Jan 12, 2022, 6:47 PM

#

but i didn't want that toxicity in my server

#

i have a lot of users who would leave if that happened again

copper owl Jan 12, 2022, 6:48 PM

#

Yeah I suggest just using YAG in this situation, seeing as it could do everything at once and you wouldnt need to use two diff bots and all that

hard cape Jan 12, 2022, 6:48 PM

#

copper owl Sorry to hear that

What is the use of {ticket.user} ?

ornate hill Jan 12, 2022, 6:48 PM

#

its a personal finance server so many of the users are older / not used to discord bots / spam

copper owl Jan 12, 2022, 6:48 PM

#

hard cape What is the use of `{ticket.user}` ?

to ping the user who created the ticket

hard cape Jan 12, 2022, 6:48 PM

#

But {user} works too, right?

copper owl Jan 12, 2022, 6:49 PM

#

No, {user} is like {author}

ornate hill Jan 12, 2022, 6:49 PM

#

hard cape But `{user}` works too, right?

{user} is for the person who used the tag

copper owl Jan 12, 2022, 6:49 PM

#

it pings the user who initiated the action

#

not the ticket user

hard cape Jan 12, 2022, 6:49 PM

#

Oh ty!

hard cape Jan 12, 2022, 6:50 PM

#

ornate hill {user} is for the person who used the tag

I know, i just wanted to make Sure

ornate hill Jan 12, 2022, 6:50 PM

#

i have a silly question - the ticket tool team - are you all young'ns? if so that's super impresive 😄

#

(i ask b/c i'm a senior software engineer and i am seeing all these kids coding and its super cool)

#

i love it

copper owl Jan 12, 2022, 6:51 PM

#

we only have one coder, and thats Battle. and he is a whole adult

ornate hill Jan 12, 2022, 6:51 PM

#

copper owl we only have one coder, and thats Battle. and he is a whole adult

oh nice

copper owl Jan 12, 2022, 6:51 PM

#

however, some of the ticket tool support team are teens/young adults (or full on adults)

#

it's a healthy mixture

ornate hill Jan 12, 2022, 6:52 PM

#

nice

#

thats great

#

thank you for your help again

deft wedge Jan 12, 2022, 8:19 PM

#

Hi Meredian are bad?

#

Im no can enter

hard cape Jan 12, 2022, 8:35 PM

#

Hey

#

@deft wedge Is there any problem with ticket tool?

lunar thorn Jan 12, 2022, 9:07 PM

#

hard cape <@816783380753940561> Is there any problem with ticket tool?

I don't think so

hard cape Jan 12, 2022, 9:08 PM

#

lunar thorn I don't think so

And you have any problem?

lunar thorn Jan 12, 2022, 9:10 PM

#

No, not in my server. Is there something wrong on your end?

hard cape Jan 12, 2022, 9:12 PM

#

No, I dont need help

lunar thorn Jan 12, 2022, 9:13 PM

#

Oh ok

#

Oh I did not see the @ when your typed lol

humble sequoiaBOT Jan 12, 2022, 9:13 PM

#

━━ moved to ticket ━━

copper owl Jan 12, 2022, 9:13 PM

#

For sagi

wanton zephyr Jan 12, 2022, 10:16 PM

#

Hello! How do I ping a role when a ticket is made?

shut bolt Jan 12, 2022, 10:24 PM

#

Hello there!

shut bolt Jan 12, 2022, 10:25 PM

#

wanton zephyr Hello! How do I ping a role when a ticket is made?

$help ping

humble sequoiaBOT Jan 12, 2022, 10:25 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

shut bolt Jan 12, 2022, 10:25 PM

#

Follow these steps and you'll be good

wanton zephyr Jan 12, 2022, 10:44 PM

#

shut bolt Follow these steps and you'll be good

Thank you

iron nightBOT Jan 12, 2022, 10:44 PM

#

Gave +1 Rep to @shut bolt

#

Error: You're still on cooldown

shut bolt Jan 12, 2022, 10:44 PM

#

wanton zephyr Thank you

Sure :)

obsidian thicket Jan 13, 2022, 3:12 AM

#

for some reason the site isnt showing any servers, and i've relogged. It's saying ticket tool isnt in any

humble sequoiaBOT Jan 13, 2022, 3:12 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

shut bolt Jan 13, 2022, 3:12 AM

#

Check the note

#

And run that command in the server you are trying to manage

#

If the response is a level 0, you have no perms, but if you have 2 4 or 6, then try changing from browser

obsidian thicket Jan 13, 2022, 3:13 AM

#

thank you ill try that out

shut bolt Jan 13, 2022, 3:13 AM

#

Sure, let us know

prime bridgeBOT Jan 13, 2022, 3:24 AM

#

PandaPopCafemaster11 has been timed out for 10m mute
space arrowRight Reason: Posting Discord Server Invites

vast cradle Jan 13, 2022, 6:46 AM

#

hi how do i change permission on what role can see

solid hinge Jan 13, 2022, 7:57 AM

#

I want to disable prefix usage in the bot, how to do so?

copper owl Jan 13, 2022, 7:58 AM

#

solid hinge I want to disable prefix usage in the bot, how to do so?

what do you mean

copper owl Jan 13, 2022, 7:58 AM

#

vast cradle hi how do i change permission on what role can see

Check Permission Options

vast cradle Jan 13, 2022, 7:58 AM

#

where

solid hinge Jan 13, 2022, 7:59 AM

#

ok

copper owl Jan 13, 2022, 8:00 AM

#

vast cradle where

In your panel settings

solid hinge Jan 13, 2022, 8:00 AM

#

nono I want to disable $commands

#

but I want users to do it from the emended message of the bot

copper owl Jan 13, 2022, 8:01 AM

#

Not sure if you noticed, those answers weren't towards you

copper owl Jan 13, 2022, 8:01 AM

#

solid hinge but I want users to do it from the emended message of the bot

so you want users to lose the ability to use commands

solid hinge Jan 13, 2022, 8:01 AM

#

solid hinge Jan 13, 2022, 8:01 AM

#

copper owl so you want users to lose the ability to use commands

yes

#

But I want them to have access to the above pic

copper owl Jan 13, 2022, 8:02 AM

#

Go to Command Configs and just disable the commands you want to disable

solid hinge Jan 13, 2022, 8:03 AM

#

ok

solid hinge Jan 13, 2022, 8:04 AM

#

copper owl Go to __Command Configs__ and just disable the commands you want to disable

Still $help is working

copper owl Jan 13, 2022, 8:04 AM

#

that's not a command you can disable

#

you'd have to remove ticket tools access from the channels so that command doesn't work

solid hinge Jan 13, 2022, 8:05 AM

#

but ticket tool needs administrative

copper owl Jan 13, 2022, 8:06 AM

#

no it doesn't need that permission

solid hinge Jan 13, 2022, 8:06 AM

#

ok

copper owl Jan 13, 2022, 8:07 AM

#

it just makes life more convenient to give TT administrator permissions

solid hinge Jan 13, 2022, 8:07 AM

#

oh lol

onyx zodiac Jan 13, 2022, 9:58 AM

#

How can I put several buttons like this

#

In ticket tool

humble sequoiaBOT Jan 13, 2022, 9:58 AM

#

Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

#

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

finite root Jan 13, 2022, 10:40 AM

#

onyx zodiac How can I put several buttons like this

to do that function, you need to be in premium.

finite root Jan 13, 2022, 10:41 AM

#

humble sequoia

if you are join to premium then you can follow this.

tepid harbor Jan 13, 2022, 11:14 AM

#

how do u get a ticket to ping an owner or dm an owner?

copper owl Jan 13, 2022, 11:15 AM

#

tepid harbor how do u get a ticket to ping an owner or dm an owner?

DM an owner, isnt a thing

tepid harbor Jan 13, 2022, 11:15 AM

#

uh ok

copper owl Jan 13, 2022, 11:15 AM

#

Pinging, you can do so by editing the ticket message under Ticket Options

tepid harbor Jan 13, 2022, 11:15 AM

#

how bout pinging

copper owl Jan 13, 2022, 11:15 AM

#

Just use <@ID> to ping a specific person

jade topaz Jan 13, 2022, 11:15 AM

#

ye edit that msg

copper owl Jan 13, 2022, 11:15 AM

#

{ID} to ping a specific role

tepid harbor Jan 13, 2022, 11:15 AM

#

copper owl Pinging, you can do so by editing the ticket message under __Ticket Options__

oh can i have a screen shot how?

copper owl Jan 13, 2022, 11:15 AM

#

tepid harbor oh can i have a screen shot how?

Just edit the Message Text

#

for the ticket message

#

Do you need a screenshot on where it is?

jade topaz Jan 13, 2022, 11:16 AM

#

$help ping

humble sequoiaBOT Jan 13, 2022, 11:16 AM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

tepid harbor Jan 13, 2022, 11:16 AM

#

yes

copper owl Jan 13, 2022, 11:16 AM

#

jade topaz $help ping

would be appreciated if you dont intervene when someones helping

#

especially if it's a support member

jade topaz Jan 13, 2022, 11:16 AM

#

copper owl would be appreciated if you dont intervene when someones helping

ohk sir

copper owl Jan 13, 2022, 11:16 AM

#

humble sequoia

@tepid harbor you can follow this

tepid harbor Jan 13, 2022, 11:16 AM

#

oh um thx

#

wait a minute i cant see which one to use

#

which one do i press?

jade topaz Jan 13, 2022, 11:18 AM

#

what do u mean?

tepid harbor Jan 13, 2022, 11:18 AM

#

may i have a screen shot of it?

jade topaz Jan 13, 2022, 11:18 AM

#

humble sequoia

follow this

#

as it is showing do like this but u have to change id only

tepid harbor Jan 13, 2022, 11:18 AM

#

its hard to follow so im not very sure

#

can i have a screenshot pls?

jade topaz Jan 13, 2022, 11:19 AM

#

tepid harbor its hard to follow so im not very sure

bro try ur not trying

tepid harbor Jan 13, 2022, 11:21 AM

#

k

jade topaz Jan 13, 2022, 11:21 AM

#

just go in ticket tool website

#

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} or {id} This is case sensitive and the role must have @mentions enabled

tepid harbor Jan 13, 2022, 11:27 AM

#

thx

compact plume Jan 13, 2022, 12:22 PM

#

What is the Use of Tags?

hard cape Jan 13, 2022, 12:22 PM

#

Hey!

#

Tags are So useful on support servers

#

Or you can send any links with them

compact plume Jan 13, 2022, 12:23 PM

#

i did not udnerstand

hard cape Jan 13, 2022, 12:23 PM

#

Example: $PayPal and it will send a link to PayPal

compact plume Jan 13, 2022, 12:23 PM

#

Oh

hard cape Jan 13, 2022, 12:24 PM

#

#

Or you can “warn” someone with them

compact plume Jan 13, 2022, 12:24 PM

#

hard cape

Oh Thanks

iron nightBOT Jan 13, 2022, 12:24 PM

#

Error: You're still on cooldown

#

Gave +1 Rep to @hard cape

hard cape Jan 13, 2022, 12:24 PM

#

No problem

#

By using a command $tagslist in #🤖│bot-spam you can see all tags in this server

compact plume Jan 13, 2022, 12:25 PM

#

hard cape By using a command `$tagslist` in <#910978476536905738> you can see all tags in ...

How can i Create a tag

hard cape Jan 13, 2022, 12:25 PM

#

In the website

#

Click on “tags”

#

compact plume Jan 13, 2022, 12:27 PM

#

hard cape

how can i make it an embed i dnt hvae premium btw

hard cape Jan 13, 2022, 12:28 PM

#

Things marked with premium_blue are premium only, and premium_white is not premium feature but there’s a limit

#

And you can buy premium or get it by voting - $vote

humble sequoiaBOT Jan 13, 2022, 12:29 PM

#

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

hard cape Jan 13, 2022, 12:29 PM

#

And when is there premium_blue it’s premium only

#

Use that command in #🤖│bot-spam please

compact plume Jan 13, 2022, 12:29 PM

#

how do i get Premium

hard cape Jan 13, 2022, 12:30 PM

#

You need to have 6 votes, then type $vote redeem

#

1 vote = 12 hours of premium

compact plume Jan 13, 2022, 12:30 PM

#

Oh so i need to vote 2 times

hard cape Jan 13, 2022, 12:30 PM

#

6 times

compact plume Jan 13, 2022, 12:31 PM

#

Oh

jade topaz Jan 13, 2022, 12:32 PM

#

any help?

hard cape Jan 13, 2022, 12:34 PM

#

jade topaz any help?

Do you need help?

jade topaz Jan 13, 2022, 12:34 PM

#

ye

#

can i get my linked votes on my this acc because that my linked acc is hacked

hard cape Jan 13, 2022, 12:36 PM

#

You don’t have linked acc

#

#🤖│bot-spam message

#

^^

#

If you want to vote link someone, type this: $vote link (ID or @)

jade topaz Jan 13, 2022, 12:59 PM

#

hard cape If you want to vote link someone, type this: `$vote link (ID or @)`

i have $vote

#

$vote

humble sequoiaBOT Jan 13, 2022, 12:59 PM

#

Votes

Current Votes: 3
Lifetime Votes: 3
Linked Votes: 8

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 12h, 0m
To redeem your current votes use $vote redeem

jade topaz Jan 13, 2022, 1:00 PM

#

seee

hard cape Jan 13, 2022, 1:00 PM

#

Ye

#

Whats wrong?

jade topaz Jan 13, 2022, 1:00 PM

#

that linked acc is hacked

hard cape Jan 13, 2022, 1:00 PM

#

Which account is hacked?

jade topaz Jan 13, 2022, 1:01 PM

#

@jade topaz this

#

i linked this acc

#

but it is hacked

#

so it has all votes

#

i wnat on mythis id

hard cape Jan 13, 2022, 1:01 PM

#

Oh

#

So you want to transfer votes from @jade topaz to @jade topaz ?

jade topaz Jan 13, 2022, 1:02 PM

#

ye

hard cape Jan 13, 2022, 1:02 PM

#

Thats not possible

jade topaz Jan 13, 2022, 1:02 PM

#

ohk

#

thanks @hard cape

iron nightBOT Jan 13, 2022, 1:02 PM

#

Gave +1 Rep to @hard cape

#

Error: You're still on cooldown

hard cape Jan 13, 2022, 1:03 PM

#

No problem

jade topaz Jan 13, 2022, 1:03 PM

#

okay

tepid harbor Jan 13, 2022, 1:08 PM

#

jade topaz To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> ...

it wont ping me

jade topaz Jan 13, 2022, 1:09 PM

#

tepid harbor it wont ping me

hmm u did it correctly?

#

if it still not working #🎫│make-a-ticket

tepid harbor Jan 13, 2022, 1:09 PM

#

k

hard cape Jan 13, 2022, 1:09 PM

#

Or i can help

#

Send a ss

tepid harbor Jan 13, 2022, 1:10 PM

#

ss

hard cape Jan 13, 2022, 1:10 PM

#

Of the ticket message/ opened ticket @tepid harbor

#

Screenshot

tepid harbor Jan 13, 2022, 1:10 PM

#

k

#

#

i can't ping the leader role in my server

hard cape Jan 13, 2022, 1:11 PM

#

Type {@Leader}

#

Not @stark patio

#

Sorry for ping

tepid harbor Jan 13, 2022, 1:11 PM

#

o thx

#

it works!

#

would you mind testing it out for me in my server and leaving?

hard cape Jan 13, 2022, 1:13 PM

#

Sure

#

Send a link in dms

tepid harbor Jan 13, 2022, 1:13 PM

#

cool ill dm u

tepid harbor Jan 13, 2022, 1:13 PM

#

hard cape Send a link in dms

k

unkempt island Jan 13, 2022, 4:34 PM

#

Ticket robot gadget doesn't work in my server.

hard cape Jan 13, 2022, 4:34 PM

#

What is not working?

#

You can send a pic

obsidian thicket Jan 13, 2022, 4:36 PM

#

hi, the ticket thing is saying it doesnt have permissions in that channel when it does have permissions to view and message etc

hard cape Jan 13, 2022, 4:38 PM

#

Yep

#

It needs permissions

obsidian thicket Jan 13, 2022, 4:38 PM

#

but ive given it permissions

hard cape Jan 13, 2022, 4:39 PM

#

And What is not working?

unkempt island Jan 13, 2022, 4:39 PM

#

hard cape What is not working?

Can I explain the problem with pictures because I'm not very good in English

hard cape Jan 13, 2022, 4:39 PM

#

unkempt island Can I explain the problem with pictures because I'm not very good in English

Sure!

obsidian thicket Jan 13, 2022, 4:40 PM

#

its saying "Failed: Missing Permissions" and the website is saying it needs to be able to view and message etc, when its already got the perms to do that

unkempt island Jan 13, 2022, 4:40 PM

#

Can I send you a message?

#

#

unkempt island Jan 13, 2022, 4:41 PM

#

unkempt island

The server isn't in the robot.

hard cape Jan 13, 2022, 4:42 PM

#

unkempt island

Try to relog

#

Log out from the website

#

And then Log in again

humble sequoiaBOT Jan 13, 2022, 4:43 PM

#

━━ moved to ticket ━━

shut bolt Jan 13, 2022, 4:43 PM

#

For Duck God

hard cape Jan 13, 2022, 4:44 PM

#

Okai!

shut bolt Jan 13, 2022, 4:45 PM

#

I'll let you know what's wrong if you are interested

hard cape Jan 13, 2022, 4:46 PM

#

Thanks, and yes im!

shut bolt Jan 13, 2022, 4:46 PM

#

Sure, will let you know as soon as its solved :)

hard cape Jan 13, 2022, 4:48 PM

#

You can ping me

obtuse kite Jan 13, 2022, 4:53 PM

#

Is there a way to only allow custom tag commands to be ran by people with the support team role?

shut bolt Jan 13, 2022, 4:55 PM

#

obtuse kite Is there a way to only allow custom tag commands to be ran by people with the su...

Currently you can only make them Admin only, it means users with Administrator permission or a Dashboard Role, yet something similar has been suggested here: #💡│suggestions message

unkempt island Jan 13, 2022, 4:57 PM

#

hard cape And then Log in again

It didn't work.

hard cape Jan 13, 2022, 4:58 PM

#

Are u the owner of trh server?

#

The*

unkempt island Jan 13, 2022, 4:58 PM

#

Yeah.

shut bolt Jan 13, 2022, 5:00 PM

#

hard cape Thanks, and yes im!

They were trying to send the panel but in that channel the bot was missing a couple perms, not in the role but in the channel itself, giving them solved it

unkempt island Jan 13, 2022, 5:01 PM

#

hard cape Are u the owner of trh server?

What is the solution

humble sequoiaBOT Jan 13, 2022, 5:02 PM

#

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. اقرأ الإرشادات التالية لمعرفة كيفية إعادة تسجيل الدخول

كيفية إعادة تسجيل دخول في لوحة التحكم.
اذهب الى لوحة التحكم. اضغط على صورة حسابك الموجودة في أعلى يمين الشاشة, ثم اضغط على زر Logout. عندما تسجل الخروج, يمكنك اعادة تسجيل الدخول مرة أخرى في الموقع.

ملحوظة :
تحتاج إلى أحد هذه الصلاحيات الثلاث للوصول إلى لوحة التحكم:

مالك السيرفر
مسؤول السيرفر
رول لوحة التحكم

⚠️ يمكنك تأكد من صلاحياتك باستعمال الامر $level في سيرفرك.

User permission level with Ticket Tool
@User is permission level: 0 (User)```» اذا استجاب تكت تول أن مستوى صلاحياتك 0,  هذا يعني أن لا يمكنك الدخول على لوحة تحكم سيرفرك. 

انظر الGIF التالية لخطوات إعادة تسجيل الدخول

hard cape Jan 13, 2022, 5:03 PM

#

/ar Zkus toto

robust sandalBOT Jan 13, 2022, 5:03 PM

#

جرب هذا

hard cape Jan 13, 2022, 5:03 PM

#

/ar Nejsem si jistý zda jsi totu už dělal

robust sandalBOT Jan 13, 2022, 5:03 PM

#

لست متأكدا من أنك فعلت هذا من قبل

unkempt island Jan 13, 2022, 5:04 PM

#

حسناً، سأذهب لأفعلها

robust sandalBOT Jan 13, 2022, 5:04 PM

#

unkempt island حسناً، سأذهب لأفعلها

! 𝐌𝐂 | ابنك يا عراق

No, půjdu to udělat.

hard cape Jan 13, 2022, 5:04 PM

#

/ar Dobře

robust sandalBOT Jan 13, 2022, 5:04 PM

#

حسنا

hard cape Jan 13, 2022, 5:07 PM

#

shut bolt They were trying to send the panel but in that channel the bot was missing a cou...

Thanks!

iron nightBOT Jan 13, 2022, 5:07 PM

#

Error: You're still on cooldown

#

Gave +1 Rep to @shut bolt

shut bolt Jan 13, 2022, 5:07 PM

#

hard cape Thanks!

Sure bro :)

hard cape Jan 13, 2022, 5:08 PM

#

:D Im waiting untill the guy will respond, sorry For using a tag but i think he didnt understand to me because translator translated it wrong

shut bolt Jan 13, 2022, 5:10 PM

#

No problem pal

#

Its community support

#

And thats support

#

So its fine :)

hard cape Jan 13, 2022, 5:10 PM

#

Ok!

hard cape Jan 13, 2022, 5:16 PM

#

unkempt island حسناً، سأذهب لأفعلها

/ar Funguje to?

robust sandalBOT Jan 13, 2022, 5:16 PM

#

(فونجوجي) إلى؟

stark cove Jan 13, 2022, 5:20 PM

#

does this bot send transcripts to the members?

unkempt island Jan 13, 2022, 5:20 PM

#

Thanks for the help.@hard cape

iron nightBOT Jan 13, 2022, 5:21 PM

#

Gave +1 Rep to @hard cape

#

Error: You're still on cooldown

hard cape Jan 13, 2022, 5:21 PM

#

stark cove does this bot send transcripts to the members?

He can Send them

#

But It’s premium feature

stark cove Jan 13, 2022, 5:21 PM

#

bruh

#

ok thx

obsidian thicket Jan 13, 2022, 5:33 PM

#

Is there a way to hide a category until the ticket is opened and make it so only the ticket people and the user can see said channel?

hard cape Jan 13, 2022, 5:35 PM

#

obsidian thicket Is there a way to hide a category until the ticket is opened and make it so only...

Is the category empty untill a ticket is created?

hard cape Jan 13, 2022, 5:36 PM

#

unkempt island Thanks for the help.<@832329623596957797>

No problem

obsidian thicket Jan 13, 2022, 5:36 PM

#

hard cape Is the category empty untill a ticket is created?

its the one where tickets go when theyre created

hard cape Jan 13, 2022, 5:37 PM

#

Yea, But is the category empty untill a new ticket is created?

obsidian thicket Jan 13, 2022, 5:38 PM

#

yes

hard cape Jan 13, 2022, 5:39 PM

#

Then It’s hiden for normal users untill a ticket is created

#

You can Send me a link to your sever And i can make your Sure

#

^^ @obsidian thicket

obsidian thicket Jan 13, 2022, 5:42 PM

#

Sure 🙂 Gimme a sec, just sorting out some stuff. I'll add you after! we'll need to test it twice. Once to see if you're able to see it with just the everybody role and the next if you can see it with the basic user role

hard cape Jan 13, 2022, 5:43 PM

#

Sure

#

Just Ping me when u will be done

obsidian thicket Jan 13, 2022, 5:45 PM

#

Actually I could just make an account and look xD I forgot I could do that lmfaoo

hard cape Jan 13, 2022, 5:45 PM

#

It’s fine

#

I can test it anyways

vernal zenith Jan 13, 2022, 6:04 PM

#

How do i @ a role using ticket tool

hard cape Jan 13, 2022, 6:04 PM

#

Hey!

vernal zenith Jan 13, 2022, 6:04 PM

#

Hi!

hard cape Jan 13, 2022, 6:05 PM

#

Type this {@Role name} or {Role Id} for Ping

#

Or there is third variant <@&Role id>

#

^^ @vernal zenith

vernal zenith Jan 13, 2022, 6:07 PM

#

You are amazing

hard cape Jan 13, 2022, 6:07 PM

#

No I’m not! But thanks

vernal zenith Jan 13, 2022, 6:07 PM

#

kiss

jade topaz Jan 13, 2022, 6:10 PM

#

Is there a problem with the site, why can't I log in?

hard cape Jan 13, 2022, 6:10 PM

#

Hey!

#

Send a pic

#

Please

jade topaz Jan 13, 2022, 6:11 PM

#

hard cape Jan 13, 2022, 6:11 PM

#

Click on manage servers

jade topaz Jan 13, 2022, 6:13 PM

#

hard cape Jan 13, 2022, 6:13 PM

#

Try to log out And then log in again

jade topaz Jan 13, 2022, 6:13 PM

#

If you want I can post it in English

hard cape Jan 13, 2022, 6:14 PM

#

/tr To nemusíš, je to v pohodě, jenom se zkus odhlásit ze stránky a pak se znovu přihlaš.

jade topaz Jan 13, 2022, 6:14 PM

#

hard cape Try to **log out** And then log in again

Still same

robust sandalBOT Jan 13, 2022, 6:14 PM

#

Zorunda değilsiniz, sorun değil, sadece sayfadan çıkış yapmayı deneyin ve sonra tekrar giriş yapın.

hard cape Jan 13, 2022, 6:14 PM

#

/tr Už jsi pozval bota na svůj server?

robust sandalBOT Jan 13, 2022, 6:14 PM

#

Botu sunucunuza davet ettiniz mi?

jade topaz Jan 13, 2022, 6:14 PM

#

hard cape /tr To nemusíš, je to v pohodě, jenom se zkus odhlásit ze stránky a pak se znovu...

what language is this

hard cape Jan 13, 2022, 6:15 PM

#

Czech

jade topaz Jan 13, 2022, 6:15 PM

#

I can write thanks to translation

hard cape Jan 13, 2022, 6:15 PM

#

Did u invite the bot to your server?

jade topaz Jan 13, 2022, 6:16 PM

#

yes

hard cape Jan 13, 2022, 6:17 PM

#

Invite me to your server please, I want to check something

#

Send an invite to dms

jade topaz Jan 13, 2022, 6:18 PM

#

Can I drop the link from here?

hard cape Jan 13, 2022, 6:18 PM

#

No

#

To dms

jade topaz Jan 13, 2022, 6:19 PM

#

Add Friendship required

hard cape Jan 13, 2022, 6:25 PM

#

It has been solved Yes

jade topaz Jan 13, 2022, 6:27 PM

#

doggopray

jade topaz Jan 13, 2022, 7:21 PM

#

is there a way to close multiple tickets at 1 time?

hard cape Jan 13, 2022, 7:22 PM

#

Hey

jade topaz Jan 13, 2022, 7:22 PM

#

instead of having to go to each ticket

hard cape Jan 13, 2022, 7:22 PM

#

So you mean if is possible to close like 5 tickets in row?

jade topaz Jan 13, 2022, 7:23 PM

#

nah like there's 500 tickets open in my sever is there a way to close them all at 1 time

#

so it doesnt take me ages

hard cape Jan 13, 2022, 7:23 PM

#

No, there isnt a way to do that

jade topaz Jan 13, 2022, 7:23 PM

#

ok

#

i will get a mod to do it

hard cape Jan 13, 2022, 7:24 PM

#

Sure

#

Hey

#

Is there a problem with ticket tool?

left steppe Jan 13, 2022, 7:28 PM

#

SOwwy wrong channel

hard cape Jan 13, 2022, 7:28 PM

#

It’s fine

pseudo dome Jan 13, 2022, 7:53 PM

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HI!
[19:47]
So i got premium for my server
[19:47]
and so, im setting up my ticket panel right
[19:48]
so, im trying to get the claim to work
[19:48]
i turn it on, save it and try and use it
[19:48]
it doesn't work
[19:48]
i've done it like 5 times, still not working, logged out and logged back in
[19:48]
tried in different tickets

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copied and pasted from ticket

hard cape Jan 13, 2022, 7:56 PM

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pseudo dome copied and pasted from ticket

Do u have opened ticket?

pseudo dome Jan 13, 2022, 7:56 PM

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hard cape Do u have opened ticket?

Yes <3

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https://discordapp.com/channels/509192800865353738/931273286246084659

hard cape Jan 13, 2022, 7:56 PM

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Then Wait untill Support team respond

pseudo dome Jan 13, 2022, 7:57 PM

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I applogise, im trying to save the support teams time and find answers in the community -_-

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Thats what this channel is for.

hard cape Jan 13, 2022, 7:58 PM

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You have to Wait when you have opened ticket i think

pseudo dome Jan 13, 2022, 8:00 PM

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Copied from pinned message:

'Since this is community support, our support team is not obliged to help you out in here'

This is for the community, i can still turn to the community and ask for help even with an open ticket.

hard cape Jan 13, 2022, 8:01 PM

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But you have opened ticket, So i dont know if i can help you

mystic hound Jan 13, 2022, 8:02 PM

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you can

hard cape Jan 13, 2022, 8:03 PM

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Ok!

hard cape Jan 13, 2022, 8:03 PM

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pseudo dome Copied from pinned message: 'Since this is community support, our support team ...

Try it with a new ticket

mystic hound Jan 13, 2022, 8:03 PM

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we generally ask issues to be left alone when the moved to ticket tag is run in here

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otherwise fair game

edgy sail Jan 13, 2022, 8:03 PM

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Hi!

How can you make Ticket Tools ping a role in a ticket? - Is this even possible without premium?

hard cape Jan 13, 2022, 8:03 PM

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Hey!

#

Type this {@Role name} or {Role Id} for Ping

edgy sail Jan 13, 2022, 8:04 PM

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hard cape Type this `{@Role name}` or `{Role Id}` for Ping

Thanks alot! - I'll try it out

iron nightBOT Jan 13, 2022, 8:04 PM

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Error: You're still on cooldown

#

Gave +1 Rep to @hard cape

hard cape Jan 13, 2022, 8:04 PM

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Or there is third variant <@&Role id>

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Np

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@pseudo dome Test the claim In a new ticket

calm marsh Jan 13, 2022, 9:31 PM

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how can I make it when a support team member closes a claimed ticket that it doesn’t stop their ability to see it

hard cape Jan 13, 2022, 9:32 PM

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Hey

#

You want to change permissions when is ticket claimed or closed?

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If you mean when is it closed, change support closed permissions

#

#

^^ @calm marsh

calm marsh Jan 13, 2022, 9:35 PM

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I did, they’re set to see

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And the verifier cannot see their claimed ticket when it gets closed

hard cape Jan 13, 2022, 9:36 PM

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So is there any problem?

#

#

Then try to edit these permissions

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I’m not sure what u mean

desert drum Jan 13, 2022, 10:40 PM

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I have a question from a trying to use in server point of view… if when I try to open a ticket it comes up saying -tickets at limit - skipping, does that mean my ticket will not be seen? Thanks in advance.

lapis idol Jan 13, 2022, 10:41 PM

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desert drum I have a question from a trying to use in server point of view… if when I try to...

hey there! So this is a feature a server has in place to ensure users a limit of tickets.

#

if you have another ticket open in that server i’d suggest closing it

desert drum Jan 13, 2022, 10:41 PM

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lapis idol hey there! So this is a feature a server has in place to ensure users a limit of...

So on a user by user basis? As in this is my first ticket within this server which is why I’m confused 😄

lapis idol Jan 13, 2022, 10:42 PM

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desert drum So on a user by user basis? As in this is my first ticket within this server whi...

So your first ticket within the server, and it’s saying that it won’t be seen?

desert drum Jan 13, 2022, 10:42 PM

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When I opened the ticket it said ( cannot remember exact wording but close to ) opening ticket… tickets at limit… skipping.

#

But still opened the ticket as such at the top of the server for me to type in.

lapis idol Jan 13, 2022, 10:43 PM

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Is there anyway you can provide a screenshot of the message to my dms?

desert drum Jan 13, 2022, 10:44 PM

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lapis idol Is there anyway you can provide a screenshot of the message to my dms?

Will do now

lapis idol Jan 13, 2022, 10:44 PM

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desert drum Will do now

alright thanks!

iron nightBOT Jan 13, 2022, 10:44 PM

#

Error: You're still on cooldown

#

Gave +1 Rep to @desert drum

desert drum Jan 13, 2022, 10:44 PM

#

edgy sail Jan 13, 2022, 10:45 PM

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hard cape Type this `{@Role name}` or `{Role Id}` for Ping

I did try These options. - If the rank name is “Leader” for example. What would the command be then?

lapis idol Jan 13, 2022, 10:45 PM

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desert drum

That means that the ticket category the server had set up is at its max amount of tickets. Your ticket is still going to be viewed by the server support team, however it’s just in a different location

desert drum Jan 13, 2022, 10:45 PM

#

lapis idol That means that the ticket category the server had set up is at its max amount o...

Great, thanks @lapis idol

iron nightBOT Jan 13, 2022, 10:45 PM

#

@desert drum :: You can't rep Trent#4594 for 55 minutes and 15 seconds. Try coming back later?

#

Gave +1 Rep to @lapis idol

lapis idol Jan 13, 2022, 10:45 PM

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edgy sail I did try These options. - If the rank name is “Leader” for example. What would ...

{@Leader}

lapis idol Jan 13, 2022, 10:46 PM

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desert drum Great, thanks <@536402184997175296>

Anytime

edgy sail Jan 13, 2022, 10:47 PM

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lapis idol {@Leader}

Is it possible with space in it? - For example “sexy Leader” - Cause i tried the 3 ways i was told above, But none of Them worked

lapis idol Jan 13, 2022, 10:49 PM

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edgy sail Is it possible with space in it? - For example “sexy Leader” - Cause i tried the...

yeah of course it is! You can also do the role ID! Just go to the role you want to have pinged when a ticket is created, and click the 3 dots and copy the role ID, from there you can paste it into your ticket options panel using this format : {@(role id)}

edgy sail Jan 13, 2022, 10:49 PM

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lapis idol yeah of course it is! You can also do the role ID! Just go to the role you want ...

So it would be {@261748277482918} for example?

lapis idol Jan 13, 2022, 10:50 PM

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edgy sail So it would be {@261748277482918} for example?

yes!

edgy sail Jan 13, 2022, 10:50 PM

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lapis idol yes!

Thanks alot!

iron nightBOT Jan 13, 2022, 10:50 PM

#

Error: You're still on cooldown

#

Gave +1 Rep to @lapis idol

lapis idol Jan 13, 2022, 10:50 PM

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edgy sail Thanks alot!

Anytime!

shut bolt Jan 13, 2022, 10:51 PM

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edgy sail So it would be {@261748277482918} for example?

Nope

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Sorry to intervene

#

But that's not the exact way

edgy sail Jan 13, 2022, 10:51 PM

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👀

shut bolt Jan 13, 2022, 10:51 PM

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For pinging via name is {@Role Name}

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But with ID is {ID}

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So it would only be {261748277482918}

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Without the @

edgy sail Jan 13, 2022, 10:52 PM

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Ah i see! - Thanks to you as Well!

shut bolt Jan 13, 2022, 10:52 PM

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Sure

lapis idol Jan 13, 2022, 10:53 PM

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shut bolt Sure

My fault! Didn’t see the @ symbol in there!

shut bolt Jan 13, 2022, 10:54 PM

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No problem pal

dark oasis Jan 13, 2022, 11:59 PM

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Hello

#

I want to get my ticket

#

Please

#

@lapis idol

lapis idol Jan 14, 2022, 12:06 AM

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dark oasis <@536402184997175296>

Hey there sorry

dark oasis Jan 14, 2022, 12:06 AM

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No problem

scenic plinth Jan 14, 2022, 12:07 AM

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Let's avoid pinging random people in the future please.

shut bolt Jan 14, 2022, 12:07 AM

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@scenic plinth

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Is a joke Kenzy please don't kill me

lapis idol Jan 14, 2022, 12:08 AM

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scenic plinth Let's avoid pinging random people in the future please.

Is that directed towards me or him?

shut bolt Jan 14, 2022, 12:08 AM

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lapis idol Is that directed towards me or him?

To him

lapis idol Jan 14, 2022, 12:08 AM

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Ahh i see okay

lapis idol Jan 14, 2022, 12:08 AM

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dark oasis No problem

So the issue is you can’t create a ticket in the server that you want to create one in?

dark oasis Jan 14, 2022, 12:09 AM

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lapis idol So the issue is you can’t create a ticket in the server that you want to create ...

Yes , i dmd you about it

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It says limit 500

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Channellimit 500

lapis idol Jan 14, 2022, 12:10 AM

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dark oasis Yes , i dmd you about it

Alrighty, so i see its not letting you create a ticket due to the global limit of tickets created on that server?

dark oasis Jan 14, 2022, 12:10 AM

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Yeah i think

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I am not known with it

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Just did my things hahha

lapis idol Jan 14, 2022, 12:11 AM

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dark oasis Just did my things hahha

No worries, what language is that? If you wouldn’t mind translating it for me so it may be easier to help

dark oasis Jan 14, 2022, 12:13 AM

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Netherlands sir

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No problem i will translate it

lapis idol Jan 14, 2022, 12:19 AM

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dark oasis No problem i will translate it

No need to translate it. Discord has a 500 channel limit for every discord and that seems to be the case here. Sadly its server side and there is nothing you can do about it unless you wait until some tickets are deleted

dark oasis Jan 14, 2022, 12:19 AM

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But can i assure my place right now ?

#

Because i got on the WL

proven rain Jan 14, 2022, 12:38 AM

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lets say i want ticket tool to add a row in google sheets everytime a ticket is opened. it would add a row in a sheet and include the text of the ticket in there. is that possible?

lapis idol Jan 14, 2022, 12:40 AM

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dark oasis Because i got on the WL

There is no waitlist feature, i would suggest trying every once and a while to see if any tickets have been deleted to try making another one

lapis idol Jan 14, 2022, 12:40 AM

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proven rain lets say i want ticket tool to add a row in google sheets everytime a ticket is ...

Sadly that is not possible

dark oasis Jan 14, 2022, 12:40 AM

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Ok, thanks Trent

lapis idol Jan 14, 2022, 12:41 AM

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dark oasis Ok, thanks Trent

Anytime

dark oasis Jan 14, 2022, 12:55 AM

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I have a whitlist holder name at that server

obsidian thicket Jan 14, 2022, 1:01 AM

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for some reason the ticket makers cant see the close ticket thingy, how do i enable that?

lapis idol Jan 14, 2022, 1:04 AM

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obsidian thicket for some reason the ticket makers cant see the close ticket thingy, how do i ena...

You mean the people who create the ticket dont have the option to close the ticket themselves?

obsidian thicket Jan 14, 2022, 1:04 AM

#

lapis idol You mean the people who create the ticket dont have the option to close the tick...

Yeah, there was no message above but I fixed it. Forgot to enable see message history lmfaoo

lapis idol Jan 14, 2022, 1:05 AM

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obsidian thicket Yeah, there was no message above but I fixed it. Forgot to enable see message hi...

Ahh okay, so you figured it all out?

obsidian thicket Jan 14, 2022, 1:06 AM

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lapis idol Ahh okay, so you figured it all out?

Yes 😄

lapis idol Jan 14, 2022, 1:07 AM

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obsidian thicket Yes 😄

Sounds good

austere arch Jan 14, 2022, 1:51 AM

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my ticket tool bot isn't showing up on the dashboard

short stump Jan 14, 2022, 1:56 AM

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austere arch my ticket tool bot isn't showing up on the dashboard

Did you refresh and try logging out and logging back in?

austere arch Jan 14, 2022, 2:00 AM

#

short stump Did you refresh and try logging out and logging back in?

ty

iron nightBOT Jan 14, 2022, 2:00 AM

#

Gave +1 Rep to @short stump

#

Error: You're still on cooldown

short stump Jan 14, 2022, 2:01 AM

#

austere arch ty

of course! it's what we're here for! ((:

humble sequoiaBOT Jan 14, 2022, 7:19 AM

#

https://tickettool.xyz/manage-servers

Support Server Invite

Bot Invite

Ticket Tool - Ticketing without clutter

bronze comet Jan 14, 2022, 10:24 AM

#

@quartz coral What do you mean by "recheck closed tickets"?

upper linden Jan 14, 2022, 11:09 AM

#

can I put a link to a channel in the message text for a created ticket ?
EG
Thankyou for reaching out a {@Support} memeber will be with you soon.
Please post your question in this ticket.
Have you read the {Frequently-asked-questions (Channel)} ? If your question is answered here you can close this ticket by selecting the close button, you will be prompted to confirm this.

I want to link the Frequently0asked-questions channel where noted? Is this possible? How do I format this if so?

hard cape Jan 14, 2022, 11:09 AM

#

Hey

#

So you want to paste a channel in a ticket message, right?

upper linden Jan 14, 2022, 11:09 AM

#

yes

hard cape Jan 14, 2022, 11:10 AM

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Then type this <#Channel’s id>

upper linden Jan 14, 2022, 11:10 AM

#

thankyou, ill try that

hard cape Jan 14, 2022, 11:10 AM

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Np

upper linden Jan 14, 2022, 11:12 AM

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perfect, thanks again

hard cape Jan 14, 2022, 11:12 AM

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No problem!

ruby rampart Jan 14, 2022, 11:54 AM

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I need help if anyone can

hard cape Jan 14, 2022, 11:54 AM

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I can help u

ruby rampart Jan 14, 2022, 11:55 AM

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Ok I just need to know how to put up a ticket reaction in a server I’m in

hard cape Jan 14, 2022, 11:55 AM

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send a pic please

ruby rampart Jan 14, 2022, 11:55 AM

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Ok

#

hard cape Jan 14, 2022, 11:56 AM

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Ok, go to dashboard

ruby rampart Jan 14, 2022, 11:56 AM

#

We’re that

humble sequoiaBOT Jan 14, 2022, 11:56 AM

#

https://tickettool.xyz/manage-servers

Support Server Invite

Bot Invite

Ticket Tool - Ticketing without clutter

ruby rampart Jan 14, 2022, 11:56 AM

#

Ok

hard cape Jan 14, 2022, 11:56 AM

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Then go to panel configs

ruby rampart Jan 14, 2022, 11:57 AM

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Ok

hard cape Jan 14, 2022, 11:57 AM

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And create a panel

ruby rampart Jan 14, 2022, 11:57 AM

#

Ok

hard cape Jan 14, 2022, 11:57 AM

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And set settings how you like

ruby rampart Jan 14, 2022, 11:58 AM

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Ok ty

hard cape Jan 14, 2022, 11:58 AM

#

Np

candid cypress Jan 14, 2022, 12:32 PM

#

hi, how to I stop the bot from functioning without removing the bot?

#

i need to freeze it temporarily

short stump Jan 14, 2022, 12:32 PM

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candid cypress hi, how to I stop the bot from functioning without removing the bot?

hello!

#

if you we're to just take away perms for it to view any channels then that would work!

#

just make sure it's own role and no other role it has, has any view channel perms

candid cypress Jan 14, 2022, 12:33 PM

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short stump if you we're to just take away perms for it to view any channels then that would...

how do i do that

short stump Jan 14, 2022, 12:34 PM

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candid cypress how do i do that

it would be somewhere under role settings, then just discord_off on view channel perms

hard cape Jan 14, 2022, 1:33 PM

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Command to add someone to a ticket is $add <ID>

#

@covert zephyr

covert zephyr Jan 14, 2022, 1:33 PM

#

oh

#

tysm

#

thanks @hard cape

iron nightBOT Jan 14, 2022, 1:34 PM

#

Error: You're still on cooldown

#

Gave +1 Rep to @hard cape

hard cape Jan 14, 2022, 1:34 PM

#

And if you want to remove them, use $remove <ID>

#

yw

modern dagger Jan 14, 2022, 1:45 PM

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hi

#

how do i make it so that it pings a role i chose when someone makes a ticket

#

@hard capecan u help pls

hard cape Jan 14, 2022, 1:46 PM

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Sure

lapis idol Jan 14, 2022, 1:46 PM

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modern dagger how do i make it so that it pings a role i chose when someone makes a ticket

you are going to do {roleid}

#

or if it’s easier for you, you can do “{@Role}

modern dagger Jan 14, 2022, 1:46 PM

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lapis idol you are going to do {roleid}

i did @rich bane